Shady Grove Fertility New York (closed)

Rated 8.7
Strongly recommend: 76%Neutral: 6%Don't recommend: 17%8.7
76% strongly recommend
37 reviews
Operations
9.3
9.3
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.5
9.5
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.3
8.3
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.6
9.6
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
6
6
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
8.9
8.9
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
?
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling is not offered
Nutrition counseling is not offered
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication is not offered
Selling medication is not offered
Providing backup medication
Providing backup medication

This clinic had 4 offices

Brooklyn (closed)
41 Flatbush Ave
Brooklyn, NY 11217
Long Island (closed)
900 Northern Blvd
Great Neck, NY 11021
Soho (closed)
568 Broadway, Suite 602
New York, NY 10012
Uptown Manhattan (closed)
110 E 60th St
New York, NY 10022
Show 2 more
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Unknown Success
NPS
10
NPS
10
Age 31 - 32
3 IUI
3 IVF
3 Embryo Freezing
Diminished Ovarian Reserve
Endometriosis
Poor Egg Quality
South Asian
Income $200K - $499K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Setton is terrific...very caring doctor...checks in regularly and always calls himself with good or bad news. His delivery is direct but gentle, and always very kind...one natural pregnancy that ended in miscarriage at 9 weeks, 1 chemical pregnancy following a day 3 transfer, 3 IUI cycles, 3 IVF cycles, and 2 embryo transfers. After each cycle, Dr. Setton has sat down with us and reviewed all of the outcomes, discussed how he wants to change the treatment / protocol to achieve a better outcome
[At Shady Grove Fertility New York] procedures and monitoring can sometimes happen with other doctors...they are all really great, warm, and direct but kind. The clinic itself is nice - very comfortable, modern, always clean, well-run. Appointments are almost always on time and efficiently run...Valerie, Catherine, and all of the staff on Dr. Setton's team (including Sheila, Iris, and so many more folks) are so wonderful and caring.
How was your experience with Robert Setton at Shady Grove Fertility New York (closed)?
Dr. Setton is terrific. We have been working with him for over a year, and while I haven't had a successful pregnancy yet, I am confident that if I'm to ever have one, it will be because of Dr. Setton's treatment and the care of his team. I've experience multiple miscarriages, IUI cycles, IVF cycles, and transfers under his care. After each event, Dr. Setton has sat down with us and reviewed all of the outcomes, discussed how he wants to change the treatment / protocol to achieve a better outcome, and thoroughly answered all of our questions. Each cycle so far has produced better outcomes due to the changes in treatment. Dr. Setton is also a kind person, very supportive and encouraging, as are all the nurses (the staff is amazing). Even though we've had setbacks, we feel optimistic working with the team.
What's one piece of advice would you give a prospective patient of Robert Setton at Shady Grove Fertility New York (closed)?
Ask all of your questions! Dr. Setton will thoroughly answer all of them. No question is dumb - even if you're asking about myths you've read on the internet.
During treatment, were you treated like a number or a human with Robert Setton at Shady Grove Fertility New York (closed)?
Dr. Setton and his entire staff are very caring. My partner and I both feel like he truly cares about us and about our outcomes. He checks in regularly and always calls himself with good or bad news. His delivery is direct but gentle, and always very kind.
Describe the protocols Robert Setton used in your cycles at Shady Grove Fertility New York (closed) and their degree of success.
3 IUI cycles (2 with Letrozole, 1 with Clomid) - none resulted in pregnancy. IVF Cycle 1 - antagonist protocol. 12 eggs retrieved, 7 mature, 5 fertilized. All embryos arrested before day 5. IVF Cycle 2 - microdose lupron protocol. 6 eggs retrieved, all mature, all fertilized. Day 3 fresh transfer (because none of the embryos in first cycle made it past day 5). Positive pregnancy but pregnancy did not persist. Remaining embryos arrested. IVF Cycle 3: micro-stim protocol. 8 eggs retrieved, 5 mature, all 5 fertilized. 1 blast frozen & euploid.
Describe your experience with your nurse at Shady Grove Fertility New York (closed). (Assigned nurse: Valerie)
Valerie, Catherine, and all of the staff on Dr. Setton's team (including Sheila, Iris, and so many more folks) are so wonderful and caring. I feel like they genuinely care about me, my partner, and our outcomes. They are also all very patient - I definitely ask redundant or silly questions often and they patiently and kindly explain everything thoroughly.
Describe your experience with Shady Grove Fertility New York (closed).
While I mostly have worked with Dr. Setton, procedures and monitoring can sometimes happen with other doctors depending on the days you need to get the procedures / monitoring. I've had at least one appointment with every doctor at the Shady Grove NYC clinic, and they are all really great, warm, and direct but kind. The clinic itself is nice - comfortable, modern, always clean, well-run. Appointments are almost always on time and efficiently run.
Describe your experience with your monitoring appointments at Shady Grove Fertility New York (closed).
Appointments are always well-run and efficient. I don't think I've ever waited for more than 5 minutes at most beyond my appointment start time, and if I show up early for monitoring, they can often take me in right away. There have been a few times when I've needed or wanted an appointment last minute and Dr. Setton has made himself or a member of the staff available within the hour itself to see me, even outside of monitoring hours.
Describe the costs associated with your care under Robert Setton at Shady Grove Fertility New York (closed).
The treatments seem on par with market prices. When doing a cycle, monitoring costs are included in the cycle package. Medications are separate.
Describe Robert Setton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility New York (closed).
Dr. Setton explained very thoroughly what the tradeoffs and risks were for eSET vs. multiple embryo transfer. We felt confident in his decisions.
10
Doctor
Robert Setton
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility New York (closed)
Brooklyn (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Unsuccessful
NPS
9
NPS
9
Age 43
1 IVF
Male Factor
PCOS
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
I highly recommend Dr. Setton, from our first consultation, my partner and I felt like he gave all of the information we needed, but not too much, and asked us questions so he could understand our needs...[he] wasn't the one who did my retrieval either, which was fine, but a surprise I wish I had know about so I could be prepared...I didn't quite understand the protocol only that it was meant to stimulate my ovaries without overstimulating them
I had a couple monitoring appointments [at Shady Grove Fertility NY] that never made it to their calendar but it was fine as I showed up on time and they saw me. I was a bit confused with pricing packages and discount plans...i have no idea what my lab results were outside of "everything looks good!"...The nurses were very competent. I could feel their compassion and tell that they were busy. It was sometimes hard for me to ask questions as things were moving fast
How was your experience with Robert Setton at Shady Grove Fertility New York (closed)?
I highly recommend Dr. Setton, from our first consultation, my partner and I felt like he gave all of the information we needed, but not too much, and asked us questions so he could understand our needs. I appreciated working with Dr. Setton even though we didn't have the outcome we wanted.
What's one piece of advice would you give a prospective patient of Robert Setton at Shady Grove Fertility New York (closed)?
Ask questions, make sure you understand the treatment as it is happening. I ended up triggering on the weekend with the Manhattan office which was somewhat stressful because I didn't expect that to happen so soon and to not have a conversation with my dr about it. I would ask about those kinds of possibilities during your retrieval so you can set realistic expectations. Dr. Setton wasn't the one who did my retrieval either, which was fine, but a surprise I wish I had know about so I could be prepared. In retrospect, it makes a lot of sense but there are a lot of moving parts especially the first time.
During treatment, were you treated like a number or a human with Robert Setton at Shady Grove Fertility New York (closed)?
Dr. Setton is a thorough and kind doctor. He explained the process to me and helped me understand my options. I never felt pressured or rushed while also understanding the limitations the treatment.
Describe the protocols Robert Setton used in your cycles at Shady Grove Fertility New York (closed) and their degree of success.
I didn't quite understand the protocol only that it was meant to stimulate my ovaries without overstimulating them., which is exactly what happened. I did expect more eggs than I had retrieved, but in the end I had a great retrieval and maturation rate-which I believe is a result of his treatment protocol.
Describe your experience with the nursing staff at Shady Grove Fertility New York (closed).
The nurses were very competent. I could feel their compassion and tell that they were busy. It was sometimes hard for me to ask questions as things were moving fast. I didnt feel rushed by the nurses though when I did have questions though, so I recommend having your questions ready for the post monitoring calls so you can get your answers without feeling like you are slowing them down.
Describe your experience with Shady Grove Fertility New York (closed).
The clinic was beautiful and well managed. It was sometimes eerily empty and there was rarely a receptionist at the desk during monitoring appointments. The woman who did the blood draws was great, kind and competent.
Describe your experience with your monitoring appointments at Shady Grove Fertility New York (closed).
They are very convenient. I had no problem scheduling and could always show up even when the appointments weren't booked properly. I appreciated seeing the ultrasound during the appointments and wish i asked more questions of what we were seeing. For example, i have no idea what my lab results were outside of "everything looks good!" Which was helpful but I think if i asked for numbers I would have felt more informed about where I was in the process.
Describe the costs associated with your care under Robert Setton at Shady Grove Fertility New York (closed).
We had some insurance coverage and paid around $10K out of pocket
What specific things went wrong at Shady Grove Fertility New York (closed)?
  • Lost appointments
  • Provided conflicting information
Describe the specific things that went wrong at Shady Grove Fertility New York (closed).
I had a couple monitoring appointments that never made it to their calendar but it was fine as I showed up on time and they saw me. I was a bit confused with pricing packages and discount plans and could have used more clarity around that. For example, any discount plan or scholarship they offer can not be used with insurance. I spent hours going through the plans and applying for their scholarship and none of that matter because we had a small insurance benefit we could use.
9
Doctor
Robert Setton
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Shady Grove Fertility New York (closed)
Brooklyn (closed)
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, 21 Eggs Frozen
NPS
10
NPS
10
Age 33
1 Egg Freezing
Ashkenazi Jewish
Income $100K - $199K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Setton was really helpful. I wanted to move quickly and he made that happen, getting me in to see him the same day as our virtual consult and answering all of my questions. He never made me feel like we needed to rush...wonderful, addressed my concerns and answered my questions and was very patient....I felt like I had all the information I needed and like she [nurse] understood what I was going through and was there to help me the entire time, even texting me the night of my trigger shot to make sure I was okay and had everything...
Catherine [nurse at Shady Grove Fertility New York] was absolutely fantastic. So patient, called me back immediately, spent lots of time on the phone with me leading up to the treatment and during it, and made me feel so comfortable. I felt like I had all the information I needed and like she understood what I was going through and was there to help me the entire time, even texting me the night of my trigger shot to make sure I was okay and had everything. Really great. The rest of the clinic staff was also wonderful, always helpful, very efficiently in and out of monitoring appointments in Brooklyn.
How was your experience with Robert Setton at Shady Grove Fertility New York (closed)?
Dr. Setton was really helpful. I wanted to move quickly and he made that happen, getting me in to see him the same day as our virtual consult and answering all of my questions. He never made me feel like we needed to rush.
During treatment, were you treated like a number or a human with Robert Setton at Shady Grove Fertility New York (closed)?
Dr. Setton was wonderful, addressed my concerns and answered my questions and was very patient.
Describe your experience with your nurse at Shady Grove Fertility New York (closed). (Assigned nurse: Catherine)
Catherine was absolutely fantastic. So patient, called me back immediately, spent lots of time on the phone with me leading up to the treatment and during it, and made me feel so comfortable. I felt like I had all the information I needed and like she understood what I was going through and was there to help me the entire time, even texting me the night of my trigger shot to make sure I was okay and had everything. Really great. The rest of the clinic staff was also wonderful, always helpful, very efficiently in and out of monitoring appointments in Brooklyn. Would recommend to anyone going through this.
Describe your experience with Shady Grove Fertility New York (closed).
Really peaceful clinic, not huge, easy to get the appointment time you want and never any waiting. Lovely, helpful staff. I didn't mind going in and found that everyone gave me lots of information and the attention I needed to not have this totally disrupt my life.
Describe the costs associated with your care under Robert Setton at Shady Grove Fertility New York (closed).
$7500 for the retrieval cycle, plus around $3k for medications, $450 for anesthesia for the procedure, and then $55/month for egg freezing storage.
10
Doctor
Robert Setton
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility New York (closed)
Brooklyn (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
10
Age 32 - 33
2 IUI
2 IVF
2 Embryo Freezing
PCOS
Black or African-American
Income $200K - $499K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
His [Dr. Setton] honesty, even in the toughest of moments, was always coupled with his unwavering belief in us being able to have our family one day. His warmth and patience made us trust in him and his team. Every communication was detailed, personal and frequent, which always gave us clarity...Dr. Setton treated us like we mattered so much to him...
The clinic [Shady Grove Fertility New York] is efficient, modern and organized. All staff are warm and inviting. I have never had any issues with scheduling appointments, effectiveness or efficiency with my appointments, or interactions with staff...They [nurses] also always provided me with any additional information or resources when I would ask questions...
How was your experience with Robert Setton at Shady Grove Fertility New York (closed)?
From the first VC call during Spring 2021 until our graduation day in Fall 2022, Dr. Setton treated us like we mattered so much to him. His honesty, even in the toughest of moments, was always coupled with his unwavering belief in us being able to have our family one day. His warmth and patience made us trust in him. Every communication was detailed, personal and frequent, which always gave us clarity. We are immensely grateful for Dr. Setton for always being supportive, no matter the moment, and for never giving up on us.
During treatment, were you treated like a number or a human with Robert Setton at Shady Grove Fertility New York (closed)?
His honesty, even in the toughest of moments, was always coupled with his unwavering belief in us being able to have our family one day. His warmth and patience made us trust in him and his team. Every communication was detailed, personal and frequent, which always gave us clarity.
Describe your experience with your nurse at Shady Grove Fertility New York (closed). (Assigned nurse: Valerie Chilson and Catherine Sourbis)
Val and Catherine always communicated with details and care. They were so supportive and always had hope that we would be successful in our treatments. Even when I was not feeling hopeful, they did not waver in their hope and allowed me to contact them whenever I needed anything. They also always provided me with any additional information or resources when I would ask questions. They are truly one of a kind.
Describe your experience with Shady Grove Fertility New York (closed).
The clinic is efficient, modern and organized. All staff are warm and inviting. I have never had any issues with scheduling appointments, effectiveness or efficiency with my appointments, or interactions with staff. Lovely vibes.
Describe the costs associated with your care under Robert Setton at Shady Grove Fertility New York (closed).
My insurance coverage was fairly great. I would pay co-pays for appointments and certain medications. For any procedures or medication that were not covered under my plan I paid out of pocket until I met my deductible or out of pocket costs.
10
Doctor
Robert Setton
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility New York (closed)
Brooklyn (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
10
NPS
10
Age 36 - 37
1 IUI
1 IVF
Male Factor
European
Income $200K - $499K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I can’t say enough positive things about Dr. Romanski...During one of the most difficult times in my life, he was kind, knowledgeable, and supportive. We really received personalized care. Good news or bad, a phone call from Dr. Romanski was always a positive...He was very kind in managing expectations, I really felt his empathy when things were not going well...The physicians do rotate for the egg retrieval.
I liked that [at Shady Grove Fertility New York - Soho] there were set appointments for monitoring. The physicians do rotate for the egg retrieval. I liked that my partner was able to come to appointments. My questions in the portal were all answered quickly...I can’t say enough positive things about Dr. Romanski and his team! During one of the most difficult times in my life, he was kind, knowledgeable, and supportive. We really received personalized care. Good news or bad, a phone call from Dr. Romanski was always a positive.
How was your experience with Phillip Romanski at Shady Grove Fertility New York (closed)?
I can’t say enough positive things about Dr. Romanski and his team! During one of the most difficult times in my life, he was kind, knowledgeable, and supportive. We really received personalized care. Good news or bad, a phone call from Dr. Romanski was always a positive.
What's one piece of advice would you give a prospective patient of Phillip Romanski at Shady Grove Fertility New York (closed)?
Don’t be afraid to ask questions, even if they feel silly.
During treatment, were you treated like a number or a human with Phillip Romanski at Shady Grove Fertility New York (closed)?
Dr. Romanski called us personally with good and bad news. He was very kind in managing expectations, I really felt his empathy when things were not going well.
Describe the protocols Phillip Romanski used in your cycles at Shady Grove Fertility New York (closed) and their degree of success.
We had male factor but decided to do an IUI. The day of procedure, we found out the seamen we had was really low…our odds had dropped to 5%. He was honest but gave me the chance to make the decision to proceed. After that, we went straight to IVF. I had to stim for like 17 days, so there was a lot of monitoring. We considered a fresh transfer, but my progesterone had started to rise. We did a frozen transfer, and so far so good!
Describe your experience with Shady Grove Fertility New York (closed).
I liked that there were set appointments for monitoring. The physicians do rotate for the egg retrieval. I liked that my partner was able to come to appointments. My questions in the portal were all answered quickly.
Describe the costs associated with your care under Phillip Romanski at Shady Grove Fertility New York (closed).
A lot of this was covered by insurance, but I had co pays. The meds were a few hundred. The deposit for the IVF was 3k.
Describe Phillip Romanski's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility New York (closed).
I think doing a single transfer made the most sense given my medical history. We had a concern (rational or not) of multiples.
10
Doctor
Phillip Romanski
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility New York (closed)
Soho (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 33
1 IVF
Male Factor
PCOS
European
Income $200K - $499K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
It’s clear upon meeting him that Dr Singer is an experienced, compassionate doctor with a lot of empathy for his patients. He’s incredibly positive but also pragmatic and direct about anticipated outcomes. He thoroughly explains his decision-making process, and made us feel comfortable and confident the whole time. We were shocked at how well each step of the process went from stims to retrieval and transfer. I wouldn’t hesitate to recommend Dr. Singer to others.
I really liked that everything takes place in the same [Shady Grove Fertility New York] office (egg retrievals, transfers, ultrasounds, etc) and the office is very nice. The staff are also very friendly across the board. Undoubtedly my best healthcare experience in NYC. A con for some may be that your RE may not perform your ultrasounds until towards the end of your stims (for me it was the last 4 days), but I really loved the nurse who did mine so I didn’t mind at all. It is a big practice, so those looking for a lot of 1:1 time with the RE may not like it.
How was your experience with Tomer Singer at Shady Grove Fertility New York (closed)?
It’s clear upon meeting him that Dr Singer is an experienced, compassionate doctor with a lot of empathy for his patients. He’s incredibly positive but also pragmatic and direct about anticipated outcomes. He thoroughly explains his decision-making process, and made us feel comfortable and confident the whole time. We were shocked at how well each step of the process went from stims to retrieval and transfer. I wouldn’t hesitate to recommend Dr. Singer to others. A nurse at the Ob-gyn practice I go to who referred me to him quipped “you’ll love him - Dr. Singer gets everyone pregnant!” And that’s fortunately been the case for us. One thing to note is that he does speak extremely quickly, so don’t be afraid to ask him to repeat or clarify. He was always willing to spend as much time as we needed for questions and to gather our concerns. You can tell his heart is really in his work, and that mattered a lot to us.
What's one piece of advice would you give a prospective patient of Tomer Singer at Shady Grove Fertility New York (closed)?
Write down questions and don’t be afraid to take as much time as you need to feel informed about your treatment plan.
During treatment, were you treated like a number or a human with Tomer Singer at Shady Grove Fertility New York (closed)?
Shady Grove is a very large practice that moves fast. But every person we interacted with including Dr. Singer was kind, friendly, and thoughtful. Anytime we were nervous about something or had questions, they always took the time to answer them. Dr Singer scheduled a check-in without us asking to make sure we had time to ask him all of our questions before proceeding with treatment. He even called the morning of our transfer (he wasn’t doing transfers that day) to ensure us that the doctor was fantastic and see how we were feeling. I highly recommend Dr. Singer and Shady Grove. Our process couldn’t have gone more smoothly
Describe the protocols Tomer Singer used in your cycles at Shady Grove Fertility New York (closed) and their degree of success.
I have PCOS so they started me on a “low and slow” protocol of 75 Menopur and 150 Follistim. I started taking Ganirelix on day 5 of stims once a day, then upped it to twice a day for the last few days and increased Menopur to 150. I had a dual trigger (Lupron and Pregnyl). 25 eggs were retrieved, 21 were mature. I felt back to normal 3 days after my egg retrieval and had a fresh transfer on day 5, which was successful.
Describe your experience with your nurse at Shady Grove Fertility New York (closed). (Assigned nurse: Mimi Davita)
Can’t say enough positive things about the nursing staff, care coordinators, and phlebotomists. They were always kind, friendly, and informative. I would always get a phone in the afternoon after my appointments with updates, and they were quick to answer any questions I had in the portal
Describe your experience with Shady Grove Fertility New York (closed).
I really liked that everything takes place in the same office (egg retrievals, transfers, ultrasounds, etc) and the office is very nice. The staff are also very friendly across the board. Undoubtedly my best healthcare experience in NYC. A con for some may be that your RE may not perform your ultrasounds until towards the end of your stims (for me it was the last 4 days), but I really loved the nurse who did mine so I didn’t mind at all. It is a big practice, so those looking for a lot of 1:1 time with the RE may not like it.
Describe the costs associated with your care under Tomer Singer at Shady Grove Fertility New York (closed).
Single cycle IVF was $15,700 Medications were around $4000 through Carrot
10
Doctor
Tomer Singer
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility New York (closed)
Uptown Manhattan (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 36
1 IVF
Male Factor
Recurrent Pregnancy Loss
Ashkenazi Jewish
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Singer is a warm, positive, knowledgable, and patient doctor who cares about you as a person. He knows the statistics behind each stage, knows the answers to your questions, and makes every interaction positive and caring. I had a wonderful experience being his patient...He called me personally, squeezed me in when it was difficult to get an appointment, and was always warm, positive, and personable every time I saw him. He answered my phone calls and helped relieve my anxiety. I know he cares about his patients and their feelings as well as the results.
Everything about my experience was excellent. The [Shady Grove Fertility New York] office is convenient, nice, and easy to schedule with. The phlebotomists were so good at their jobs. I am usually difficult but they got it every time. Every doctor was up to speed on my case and never had issues or frustration with my experience...Mimi is an amazing nurse and person. She will call you every day after a visit and give you all the details. She is so sweet, knowledgeable, patient, and on top of every detail.
How was your experience with Tomer Singer at Shady Grove Fertility New York (closed)?
Dr. Singer is a warm, positive, knowledgable, and patient doctor who cares about you as a person. He knows the statistics behind each stage, knows the answers to your questions, and makes every interaction positive and caring. I had a wonderful experience being his patient.
What's one piece of advice would you give a prospective patient of Tomer Singer at Shady Grove Fertility New York (closed)?
Don't be afraid to ask questions.
During treatment, were you treated like a number or a human with Tomer Singer at Shady Grove Fertility New York (closed)?
From day 1, Dr. Singer made me feel like he was there to support us and make this happen. He called me personally, squeezed me in when it was difficult to get an appointment, and was always warm, positive, and personable every time I saw him. He answered my phone calls and helped relieve my anxiety. I know he cares about his patients and their feelings as well as the results.
Describe your experience with your nurse at Shady Grove Fertility New York (closed). (Assigned nurse: Mimi)
Mimi is an amazing nurse and person. She will call you every day after a visit and give you all the details. She is so sweet, knowledgeable, patient, and on top of every detail. She sent in all my meds on time, fixed any insurance issues immediately, and most importantly, answered my late night anxious phone calls when I was terrified about spotting. I could not have asked for a better nursing coordinator. Every nurse at the office who also saw me was so gentle, kind, and patient. I always felt cared for no matter who saw me.
Describe your experience with Shady Grove Fertility New York (closed).
Everything about my experience was excellent. The office is convenient, nice, and easy to schedule with. The phlebotomists were so good at their jobs. I am usually difficult but they got it every time. Every doctor was up to speed on my case and never had issues or frustration with my experience.
Describe the costs associated with your care under Tomer Singer at Shady Grove Fertility New York (closed).
It was covered by insurance but I did have to pay 4,000 for genetic testing.
Describe Tomer Singer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility New York (closed).
Since we did genetic testing, he said we should single embryo transfer.
10
Doctor
Tomer Singer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility New York (closed)
Uptown Manhattan (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2023, 15 Eggs Frozen
NPS
5
NPS
5
Age 35
3 Egg Freezing
Diminished Ovarian Reserve
European
Income $100K - $199K
Operations
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
If you’re looking for someone to take the time to sit down with you and actually set realistic expectations, I don’t know if Dr. Brauer is the right fit. During 3 rounds, I think I saw her during 5 monitoring appointments, she performed one of my retrievals, and stopped by after another. She is nice and relatable, but I didn’t really feel like she understood where I was coming from. She just kept recommending more rounds, even when I reached their recommended amount, she still said I should go for more. I felt like just a number and didn’t really feel heard or understood.
[Shady Grove Fertility New York] Strengths - they’re a well oiled machine, the monitoring appointments are pretty quick. Weaknesses - if you want a doctor present at most of your monitoring appointments, that’s highly unlikely here. The doctors aren’t really present...I only talked to my doctor a handful of times. I felt like the nurses are doing most of the legwork. I also never had a conversation regarding my lab work until after my retrieval, so I went into it with completely different expectations and was devastated after. I wish that my doctor was transparent with me and didn’t seem so shocked when I’d get upset with the results. If expectations were managed correctly, I would have known what the results would be. I didn’t even know that I’d need to do more than one round, that only became apparent after my first retrieval.
How was your experience with Anate Brauer at Shady Grove Fertility New York (closed)?
If you’re looking for someone to take the time to sit down with you and actually set realistic expectations, I don’t know if Dr. Brauer is the right fit. During 3 rounds, I think I saw her during 5 monitoring appointments, she performed one of my retrievals, and stopped by after another. She is nice and relatable, but I didn’t really feel like she understood where I was coming from. She just kept recommending more rounds, even when I reached their recommended amount, she still said I should go for more. I felt like just a number and didn’t really feel heard or understood.
What's one piece of advice would you give a prospective patient of Anate Brauer at Shady Grove Fertility New York (closed)?
Do your research. I went into egg freezing very naively, so I went with the first clinic I did a consultation with. Based on my experience, I’m looking at other clinics now to try to find a doctor that can assist with a low AMH retrieval.
During treatment, were you treated like a number or a human with Anate Brauer at Shady Grove Fertility New York (closed)?
I rarely saw Dr. Brauer and when I did, she would just tell me how great everything looked. She didn’t manage expectations and when I’d get upset, she would seem shocked that I didn’t think my results were good. I didn’t know I even had a low AMH until after my first retrieval and I had no clue I’d need more than one cycle.
Describe the protocols Anate Brauer used in your cycles at Shady Grove Fertility New York (closed) and their degree of success.
For my first round, I started with 300 mg of Gonal-f, 150 mg Menopur and as time went on these increased to 450 mg and 300 mg, respectively. They also introduced Cetrotide midway through the cycle and the trigger was Pregnyl. We retrieved 4 mature eggs that cycle. For the second round, we did the same protocol but introduced estrogen patches a week after ovulating. We retrieved 7 mature eggs that cycle. We followed the same protocol for the 3rd round and only retrieved 4 mature eggs.
Describe your experience with your nurse at Shady Grove Fertility New York (closed). (Assigned nurse: Susan)
Susan was great, she always went out of her way to say hi to me. I felt like she really cared about me, which is what I needed at the time.
Describe your experience with Shady Grove Fertility New York (closed).
Strengths - they’re a well oiled machine, the monitoring appointments are pretty quick. Weaknesses - if you want a doctor present at most of your monitoring appointments, that’s highly unlikely here. The doctors aren’t really present. As I mentioned, I only talked to my doctor a handful of times. I felt like the nurses are doing most of the legwork. I also never had a conversation regarding my lab work until after my retrieval, so I went into it with completely different expectations and was devastated after. I wish that my doctor was transparent with me and didn’t seem so shocked when I’d get upset with the results. If expectations were managed correctly, I would have known what the results would be. I didn’t even know that I’d need to do more than one round, that only became apparent after my first retrieval.
Describe the costs associated with your care under Anate Brauer at Shady Grove Fertility New York (closed).
At the time, it was $7800 per cycle, excluding anesthesia. I was initially offered a single cycle or the Assure program (guaranteed 20 eggs). I went with the single cycle. After that I asked if I could do the Assure program, but was told I didn't qualify because of my low AMH. Why was it even offered in the first place? They also raised the price of a cycle to $8400. I asked to be grandfathered into the original pricing and luckily they did accommodate that request.
What specific things went wrong at Shady Grove Fertility New York (closed)?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility New York (closed).
After my first retrieval, no one called with the results. I was never told I’d need multiple cycles in order to obtain the recommended amount and I wasn’t informed that I even had a low AMH until after my first retrieval.
5
Doctor
Anate Brauer
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
2 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
5
Clinic
Shady Grove Fertility New York (closed)
Uptown Manhattan (closed)
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
10
Age 33 - 34
3 IVF
Diminished Ovarian Reserve
Male Factor
European
Income $500K+
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Singer immediately stood out because of his warmth, his clarity around the treatment plan and explaining the science to us in ways we could understand, his willingness to work with us (one doctor started pushing donor eggs in the very first conversation) and patience with our many questions...At the end of our three retrievals we had multiple PGT-A normal embryos that we were able to freeze. We then had success on our first transfer...
The entire staff [at Shady Grove Fertility New York] was amazing! You could tell that everyone genuinely cares about you and is on your team. I always felt so supported in the office...The teamwork across the locations was fantastic (and both locations have great doctors, nurses, MAs etc!)... I was thrilled that when the Brooklyn office opened (much more convenient for me than Manhattan), I could go there for monitoring appointments when I wanted to. That flexibility was really helpful when balancing this with my job...
How was your experience with Tomer Singer at Shady Grove Fertility New York (closed)?
I had multiple consultations prior to starting infertility treatment. Dr. Singer immediately stood out because of his warmth, his clarity around the treatment plan and explaining the science to us in ways we could understand, his willingness to work with us (one doctor started pushing donor eggs in the very first conversation) and patience with our many questions. When the process started I knew I was in the right hands. We had better than expected results in our first cycle. Our second cycle was not successful (no PGT-A normal embryos), and Dr. Singer could not have been more compassionate when he called with that news. Our third cycle we were lucky enough to again have above average (particularly for my DOR diagnosis) results. At the end of our three retrievals we had multiple PGT-A normal embryos that we were able to freeze. We then had success on our first transfer. We could not be more grateful to Dr. Singer for his expertise and guidance every step of the way.
What's one piece of advice would you give a prospective patient of Tomer Singer at Shady Grove Fertility New York (closed)?
Talk to him! If you have questions, ask. If you have concerns, raise them. I'm a worrier and tend to over-analyze and research things, and he was great at explaining why he was doing what he was doing, and it put my anxious mind at ease.
During treatment, were you treated like a number or a human with Tomer Singer at Shady Grove Fertility New York (closed)?
Dr. Singer is such a warm presence. He got to know me and my husband, and called us himself when there was bad news during cycles. When there was good news, he was genuinely thrilled for us. At the time of our transfer, it was during the Omicron peak and my husband was not allowed to attend per clinic policy. Dr Singer made sure to play his favorite music so that he still felt included when he saw the video. Little things like that made us feel like we were being not just treated, but cared for.
Describe the protocols Tomer Singer used in your cycles at Shady Grove Fertility New York (closed) and their degree of success.
I was on Menopur, Gonal-F, and cetrotide for all three retrievals. My dosages were adjusted throughout the retrieval cycles based on how I was responding at each office visit. Our basic approach did not vary because Dr. Singer (and me!) were thrilled with our first round - 7 eggs, 3PGTA normal embryos. While round two was not successful (4 eggs, 0 PGTA embryos), our third round had similar results to the first round. We were thrilled to be in a position where our dream of having multiple children had gone from feeling impossible, to probable! Our first transfer was successful - it was a frozen transfer, using PIO and estradiol for prep (also antibiotics and steroids for prep), and throughout the first 10 weeks, baby aspirin throughout pregnancy.
Describe your experience with your nurse at Shady Grove Fertility New York (closed). (Assigned nurse: Sarah)
The entire staff was amazing! You could tell that everyone genuinely cares about you and is on your team. I always felt so supported in the office. Sarah, my primary nurse, was particularly supportive and patient with my many questions.
Describe your experience with Shady Grove Fertility New York (closed).
The clinic has the best staff around, the care teams are the biggest strength. I was thrilled that when the Brooklyn office opened (much more convenient for me than Manhattan), I could go there for monitoring appointments when I wanted to. That flexibility was really helpful when balancing this with my job! But my care team would still review all my blood results and scans and call me. The teamwork across the locations was fantastic (and both locations have great doctors, nurses, MAs etc!)
Describe the costs associated with your care under Tomer Singer at Shady Grove Fertility New York (closed).
My insurance thankfully covered 3 attempts per live birth. My medicine was out of pocket and roughly 5K per retrieval, and a couple hundred dollars for transfer meds.
Describe Tomer Singer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility New York (closed).
Because I had never been pregnant before and our embryos were tested, Dr. Singer felt strongly that the best course of action for me was SET given the risk of multiples. We agreed completely.
10
Doctor
Tomer Singer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Shady Grove Fertility New York (closed)
Uptown Manhattan (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unsuccessful
NPS
10
NPS
10
Age 38 - 39
1 IUI
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Latinx
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
My husband and I liked [Dr. Setton] from our first appointment and throughout the process he has always been available, patient, warm and knowledgeable. He is straightforward so will let us know the risks and probabilities up front but always in a caring way...For the first IUI I took Clomid which definitely affected my mood and for the second IUI I took Letrozole (did not have any side effects from this medication).
To start, its a very nice and comfortable clinic. It's always easy to get an appointment and there is almost no wait. Everyone that works there is extremely nice and professional. They also do IUI's and IVF's at the clinic which is very convenient...[the SGF nurses] are very kind, organized, efficient, patient, and helpful. Its been very easy to communicate with them and understand next steps
How was your experience with Robert Setton at Shady Grove Fertility New York (closed)?
So far we have had a good experience with Doctor Setton. My husband and I liked him from our first appointment and throughout the process he has always been available, patient, warm and knowledgeable. He is straightforward so will let us know the risks and probabilities up front but always in a caring way. He also made the time to call me after important appointments where he was not able to make it in person.
What's one piece of advice would you give a prospective patient of Robert Setton at Shady Grove Fertility New York (closed)?
Don't be shy of asking all your questions and understanding the why behind any recommendations/medications.
During treatment, were you treated like a number or a human with Robert Setton at Shady Grove Fertility New York (closed)?
Everyone at the clinic is amazing, from the doctors to the nurses and the receptionists. They are all calm and warm and treat you like a person despite seeing many many patients per day,
Describe the protocols Robert Setton used in your cycles at Shady Grove Fertility New York (closed) and their degree of success.
We first started with IUI and tried 2 cycles but based on the results we decided to move to IVF. For the first IUI I took Clomid which definitely affected my mood and for the second IUI I took Letrozole (did not have any side effects from this medication).
Describe your experience with your nurse at Shady Grove Fertility New York (closed).
Amazing! I have been pleasantly surprised with all of them. They are very kind, organized, efficient, patient, and helpful. Its been very easy to communicate with them and understand next steps. Its a nice surprise to have such a great clinic and team when healthcare in the US isn't the best.
Describe your experience with Shady Grove Fertility New York (closed).
To start, its a very nice and comfortable clinic. It's always easy to get an appointment and there is almost no wait. Everyone that works there is extremely nice and professional. They also do IUI's and IVF's at the clinic which is very convenient.
Describe the costs associated with your care under Robert Setton at Shady Grove Fertility New York (closed).
Insurance has covered most of the costs. I do remember that we paid $2,100 for embryo genetic analysis. This is a one time payment despite the number of embryos.
Describe Robert Setton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility New York (closed).
The doctor and clinic's recommendation is to go with single embryo transfer.
10
Doctor
Robert Setton
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility New York (closed)
Uptown Manhattan (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2022, Unsuccessful
NPS
7
NPS
8
Age 38 - 40
2 IVF
Uterine Fibroids
Income $100K - $199K
2nd of 3 Docs
2 IUI With Other Docs
Donor Sperm
LGBTQ+
Neutral
Neutral
Unsuccessful
The absolute best thing I can say about Dr. Brauer is that her bedside manner during procedures was UNMATCHED. I mean, talk about someone helping you to feel more calm, at ease, comfortable, and prepared! She 100% loves the surgical aspect of her work, it shows tremendously, and your safety during these procedures is of the utmost concern to her...She will, however, always take the time to answer your questions, but do note that if your questions challenge her methods or the protocols, expect to be met with some tension, dare I say attitude about it...
The majority of the nurses and staff [at Shady Grove Fertility New York] are cheerful, understand fertility treatment and the various people that would seek treatment. They will remember you by name, and have this inate ability (nearly all of them) to remember details too...Monitoring at SGF Manhattan was made easy. The hours generally go until 10AM, but on occassion, when necessary and if it could be accomodated, you could be seen until 11AM (though not preferable)...
How was your experience with Anate Brauer at Shady Grove Fertility New York (closed)?
The absolute best thing I can say about Dr. Brauer is that her bedside manner during procedures was UNMATCHED. I mean, talk about someone helping you to feel more calm, at ease, comfortable, and prepared! She 100% loves the surgical aspect of her work, it shows tremendously, and your safety during these procedures is of the utmost concern to her. She takes that role very seriously, but to go a step further and ensure your comfort as well, says a lot about the kind of medical professional that she is. I will 100% miss having her perform any future transfers or retrievals. That must be said. Dr. Brauer is intelligent, aspirant, tenacious, and stays up-to-date on information regarding reproductive medicine and is an active member of ASRM and ACOG. Like most physicians, she makes sure that you know these things about her. She is not shy about her credentials (as well she should not be). Albeit being confined sometimes to protocol, she will listen and work with you towards a treatment you feel you are a co-conspirator to, but to a point. While we felt a part of our treatment decisions, it was not without difficulty and push back, sometimes resulting in very tense follow-ups. Dr. Brauer will give you her time, yes. That is another wonderful quality. Sometimes she will give it eagerly, and other times may feel more obligatory. She will, however, always take the time to answer your questions, but do note that if your questions challenge her methods or the protocols, expect to be met with some tension, dare I say attitude about it. If you are coming from a place of researched information, email it to her, provide that clinical study you're referencing, otherwise, it will sound anecdotal and it won't be taken seriously. There was one occassion that Dr. Brauer returned our after hours call to help us with our concerns regarding a trigger shot for our second retrieval. Since the first had failed due to mistimed trigger, we were nervous and did not agree at all with the dosage we were given. She called, spoke to us directly at 9PM in the evening, changed the dosage and we had a successful retrieval. Despite the critical things I've had to say based on our experience....she is THAT doctor - the one that will show up for you if she likes you and/or has something to prove! Stay within her good graces, and she's phenomenal. Our experience with Dr. Bruaer turned sore when we opted not to PGS test our embryos and endured two miscarriages, one of which was an abnormal embryo (Trisomy 22) and the second of which we are still awaiting results on. The foundation on which we were building our medical professional and patient relationship began to see some cracks as our transfers kept resulting in positive pregnancy, followed by miscarriage. It felt obvious to us that these stats were not good for the clinics overall numbers and any zest to fight with us for the family we so desired began to look more like exasperation. Additionally, since we do not pay out of pocket and are covered fully by insurance, we always felt like we were not their ideal patients, and treatment was varied based on this.
What's one piece of advice would you give a prospective patient of Anate Brauer at Shady Grove Fertility New York (closed)?
I would advise to stay within her good graces, because that is when she is the best doctor anyone could ask for both professionally and emotionally.
During treatment, were you treated like a number or a human with Anate Brauer at Shady Grove Fertility New York (closed)?
The experience of number vs. human at SGF Manhattan was a bit of an up and down rollercoaster for me. Initially, after the consult and on my first few visits, I absolutely felt like a number. I still can't exactly tell you why, but I waited for nearly an hour the first time, and over an hour the second time, for bloodwork and ultrasound monitoring as I watched several women who came in after me, leave before I was even called. When it happened the second time, I burst into tears (please note I was recovering from an 18 week preterm labor/loss) and I asked to speak to someone about it, because it was not making any sense to me why these other women were being seen before I was. The girl I spoke with was apathetic at best, spoke to me and looked at me like I was a number. Plain awful experience, where she tried to feign sympathy, but in this very cold tone and attitude. It ended up being so far from what treatment from the staff at SGF was like! I still can not tell you why this was the case those first few visits, but it never happened again after that, and I saw that girl very little because whatever her role was, she was never front facing. She was usually in the back offices. Once my treatment began, the front desk staff (it's a different crew now post covid) were amazing. Jennifer at the front desk in particular is supremely efficient, kind, pleasant, fast, on top of things, and always knows what shes talking about, or will be upfront and tell you that she needs to find out for you, but always returns your calls to do just that. I would walk in, and they knew me by name, and greeted me more often than not. Granted, part of this was that I was a patient for more than one year, but to be honest, they knew my name and recognized me pretty early on too. The phlebotomists are also efficient, and get you in and out as fast as possible while chatting with you and being pleasant. With the exception of the incidents mentioned above, I never waited more than 20 minutes to be seen. They accomodated later monitoring hours if needed. I could call the morning of, to schedule an appointment if I had been unable to reach them on a Friday evening and it was for Monday, or sometimes even show up and be seen for monitoring without an appointment. Little things like this made a huge difference. Even with these accomodations or last minute appointments, they still made me feel seen, moved me through quickly, yet I never felt "rushed." I think the team works really well together and allows for this, because it still amazes me to think about it in comparison to other clinics. However, what I must say is that after you've been there for some time, and your treatment isn't working or your transfers are failing (or in my particular case, resulting in miscarriage from untested embryos), it is then, you may begin to feel like a number again. This is what it felt like for me. After our third transfer, resulting in a second miscarriage, the words "you've stayed too long at the fair" kept wrining in my ears to the tune of Streisand.
Describe the protocols Anate Brauer used in your cycles at Shady Grove Fertility New York (closed) and their degree of success.
I came to SGF in October of 2020 after preterm labor at 18 weeks resulting in loss. After several months of monitoring my beta, a Saline Sonogram was finally done by another doctor within the practice to determine why my HCG would not drop below 5. A very small, microscopic protrustion was seen, possibly leftover fetal tissue, which Dr. Bruaer suspected may be the cause, but would not be an interruption for IVF treatment, and so treatment finally began in the new year of 2021 with a new deductible :) I was told my numbers were great, my retrieval would be textbook. I had an AMH of 3.48 and a cohort of 13 or so follicles (6-7 on either side). We began with one week of Alyacen birth control to stabilize my ovaries, followed by a moderate IVF stim cycle using Gonal F and Menopur (exact dosage: 150 Gonal F, 150 menopur). On day 5 of the stim cycle we introduced Cetrotide once a day in the daytime. Monitoring showed that I was responding perfectly to the stimulations, the follicles were growing synchronously and everything was moving along in "textbook" fashion. By day 10 of stims, I noticed watery discharge. I brought this to the attention of my nurses and Dr. Brauer on day 12 of stims when I had a huge gush of watery discharge which was very unusual for me along with dizziness and stomach troubles. No one seemed concerned. They advised these symptoms were normal. The discharge continued until retrieval day. We stimulated for 12 days. Then, I was given a trigger shot of Ovidrel (standard unit dosage) 36 hours before my scheduled retrieval. I went in for monitoring 12 hours after the trigger shot. I had very bad stomach pains by then. I notified the nurse. Again, no one seemed concerned, and so I assumed these were typical symptoms. By the morning of the retrieval I was in excruciating pain. I could barely sit. I could hardly walk. My ovaries were in severe pain, but also the top of my stomach. It did not feel normal, but I had nothing to compare it to. Dr. Brauer was not available for my retrieval, as she was away. My retrieval was performed by Dr. Singer. I have nothing good to say about Dr. Singer what-so-ever. The retrieval was a failure. Despite having 30+ follicles measuring synchronously, at least 20 of which were measuring 14mm or more prior to trigger, Dr. Singer was unprepared for my retrieval, coupled with ovulating too early. It was as if he had not even looked at my charts at all based on his replies to my spouse post retrieval. He was only able to retrieve 2 follicles. The nurse that was in the room with him said it appeared as though I had already ovulated. We know in hindsight, this is exactly what happened. Both follicles were mature, and fertilized, therefore we knew we could rule out empty follicle syndrome, but neither made it past the cavitation state into blasts. Fast foward to retrieval #2. No longer willing to work with Dr. Singer at all, who told us that if Dr. Brauer thought we would have better results than the 2 follicles obtained, she was mistaken, Dr. Brauer promised to perfom my retrieval and stood by her word. The protocol was longer, Alyacen birth control for 16 days, followed by 14 days of stims, introducing cetrotide again on day 5, but halfway through, Menopur was dropped to 75 ml vs. 150, and cetrotide doubled on day 9. We agreed to administer a mixed trigger shot of .8ml Lupron and 1500 HCG intramuscularly. Retrieval took place 36 hours after. I felt 100x better than the first time. I knew for sure then that something had gone wrong that first time and it was related to the trigger shot. The second retrieval was successful, 17 follicles collected, 15 mature, 12 fertilized, and 8 frozen (not tested). Dr. Brauer did say it was the second most difficult retrieval of her career due to my anatomy and the left ovary being wedged between two fibroids that measure about the size of the ovary when it's dormant. Our very first FET was a natural cycle since I ovulate regularly on my own. Alyacen birth control to manipulate timing due to a death in the family followed by monitoring natural ovulation cycle. PIO shots for 6 days, followed by transfer and continuation of PIO shots. Tested positive with HPT as early as day of. Beta confirmed positive pregnancy 9DP5DT w/ Beta at 288. At 8 week ultrasound, fetus measured behind, by 10 weeks, no cardiac activity and a D&C was performed at the clinic. Second transfer, also natural cycle, this time with a trigger shot, PIO shots for 6 days prior - implantation failure, Beta was 1.68 Third transfer, also natural cycle, trigger shot, PIO shots for 6 days prior to transfer, Positive HPT 7dp5dt, and Beta was positive but low on 9DP5DT at 30. fetus measured behind at 8 weeks. D&C performed outside of the clinic.
How competent was Anate Brauer at LGBTQ+ care?
There is so much untapped potential at many of the larger clinics to find ways in which they can personalize treatment for the LGBTQIA+ community. The demand for fertility treatment is increasing. More queer people are seeking treatment rather than spending time, effort, money on at-home inseminations. The numbers would improve exponentially if that very community was not shuffled into this mix of predominantly infertile heterosexual women and given the same formula for success. Dr. Brauer, while seemingly open to same sex and queer fertility treatment, does not go out of her way with any particular nods of support or proclimations of being supportive of the queer community. There is a level of respect from her though.
Describe your experience with your nurse at Shady Grove Fertility New York (closed). (Assigned nurse: Deborah Lurie)
The nursing staff were some of the best. Each of them had their nuances, characteristic behaviors and attributes, but overall as a team, they were some of the best, very on top of the portal with regard to response time and answering questions, and often times more compassionate and empathetic than the RE's. The staff in general at SGF screams EFFICIENT.
Describe your experience with Shady Grove Fertility New York (closed).
This is a larger chain clinic, so they are backed by decades of experience and credentials, yet the Manhattan location is newer and so there is still a lot of potential to feel seen and heard more than those longer established clinics. The majority of the nurses and staff are cheerful, understand fertility treatment and the various people that would seek treatment. They will remember you by name, and have this inate ability (nearly all of them) to remember details too! I didn't experience this myself, but I would see that they provided meds if they had them to patients who failed to order enough or didn't have any left and relied on those patients to replenish later when they could for the next person. Just a small thing that could make a big difference to someone. They are currently in the middle of transitioning one of the RE's to the brooklyn location. So there are 3 RE's, one of which whose attention and presence is being pulled to the brooklyn location, one of which his reviews here on Fertility IQ speak for themselves and I can vouch are not untrue, and the last of which can't carry the patient load on her own! You are going to want to work mainly with Dr. Brauer and Dr. Setton, so, there are some challenges with scheduling. When it regards procedures that are so time sensitive such as retrievals, IUI's, natural cycle transfers, this is a deal breaker. You will have to repeatedly ask them to upload your lab results. It won't matter how many times you have asked before, they will do it happily and willingly, but they almost never will just upload them on their own. You can ask to perform labwork (and in some cases, I would overhear, even monitoring) outside of the office if it's more convenient for you at a labcorp or quest diagnostic. This is definitely a benefit.
Describe your experience with your monitoring appointments at Shady Grove Fertility New York (closed).
Monitoring at SGF Manhattan was made easy. The hours generally go until 10AM, but on occassion, when necessary and if it could be accomodated, you could be seen until 11AM (though not preferable). This was a huge convenience for me and my long commute to the clinic and work hours. In addition, the monitoring hours are performed within a window, so while an appointment is advised, you could, if you had to, just show up.
Describe the costs associated with your care under Anate Brauer at Shady Grove Fertility New York (closed).
We had a high duductible every year, and sometimes it seemed like the clinic tried to hold off on our procedures that could have taken place end of year when insurance would fully cover them for the new year. That aspect was definitely questionable, or just coincidence. However, our insurance covered the majority of the costs associated with our IVF retrievals and transfers. I do not recommend having genetics testing post D&C done with SGF who use NATERA. I would advise against it. We are still disputing charges with them and they are not efficient or helpful at all. As far as the out of pocket costs with SGF, I did look to see what our insurance was billed vs. what was paid, and the OOP expenses are definitely competitive. They are not as pricey as some other clinics, but not on the lower end either. They are average costs for IVF. However, SGF does offer programs that could be very beneficial for those paying OOP such as shared risk.
Describe Anate Brauer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility New York (closed).
Dr. Brauer follows the recommendations set forth vby ASMR for eSET. In my particular case, due to PPROM, we never were keen on implanting more than one embryo at a time both because I was successfully implanting and wanted to give each embryo a chance on its own, but also because of the risks of a twin pregnancy with someone who already suffered PPROM at 18 weeks. However, I do believe if we sincerely wanted to and were okay with it, Dr. Brauer would have okayed multimpe embryo transfer of our untested embryos.
What specific things went wrong at Shady Grove Fertility New York (closed)?
  • Failed to call with results
  • Provided conflicting information
7
Doctor
Anate Brauer
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
4 of 5
LGBTQ+ Care
3 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Shady Grove Fertility New York (closed)
Uptown Manhattan (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
LGBTQ+ Care
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021, 13 Eggs Frozen
NPS
10
NPS
10
Age 29
1 Egg Freezing
Endometriosis
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Singer gave me one-on-one attention that I have never received from another doctor in my life. As someone who suffers from severe endometriosis, I knew I had to freeze my eggs...For as many patients that Dr. Singer had, I felt like I was the only one. He was available as needed and was always there to help guide me throughout the entire journey. He was very involved in the process and wanted to make sure I felt like I was in good hands....
A big strength is the empathy that is constantly shown at SGF [Shady Grove Fertility]. Everyone walks around with a smile and truly has the patient's best interest at heart. All of the doctors and staff there are educated and know exactly what they are doing...My nurse was Grace and she was awesome...She gave me her personal line and was always one phone call away from answering any question that I needed.
How was your experience with Tomer Singer at Shady Grove Fertility New York (closed)?
For as many patients that Dr. Singer had, I felt like I was the only one. He was available as needed and was always there to help guide me throughout the entire journey. He was very involved in the process and wanted to make sure I felt like I was in good hands.
What's one piece of advice would you give a prospective patient of Tomer Singer at Shady Grove Fertility New York (closed)?
No other clinic to go to!
During treatment, were you treated like a number or a human with Tomer Singer at Shady Grove Fertility New York (closed)?
Dr. Singer gave me one-on-one attention that I have never received from another doctor in my life. As someone who suffers from severe endometriosis, I knew I had to freeze my eggs. I hate the thought of needles, feeling bloated, having a procedure etc. so it took me awhile to finally have the courage to educate myself. Dr. Singer, my nurse and the SGF team really made me feel empowered to go on the journey. Not to mention, they were very empathetic, which was critical for me. I finally felt like "I can do this" and that is all due to the SGF staff and Dr. Singer. Highly recommend for anyone considering.
Describe the protocols Tomer Singer used in your cycles at Shady Grove Fertility New York (closed) and their degree of success.
My journey started with an in person visit for bloodwork to understand my AMH levels and a sonogram. Based on those results, Dr. Singer was able to formulate the right plan for me, including medication. I started off with two injections and a pill and then introduced a third during day 4/5. I then triggered on day 7/8. I went into the office frequently and Dr. Singer adjusted my medication intake as needed.
Describe your experience with your nurse at Shady Grove Fertility New York (closed). (Assigned nurse: Grace )
My nurse was Grace and she was awesome. I almost felt like we became friends by the end of the journey that is how often I would call her. She gave me her personal line and was always one phone call away from answering any question that I needed. She was great.
Describe your experience with Shady Grove Fertility New York (closed).
A big strength is the empathy that is constantly shown at SGF. Everyone walks around with a smile and truly has the patient's best interest at heart. All of the doctors and staff there are educated and know exactly what they are doing.
Describe your experience with your monitoring appointments at Shady Grove Fertility New York (closed).
Monitoring was super easy - I always expect to wait around at doctors office and I typically get super impatient. I was a little worried about this going into the process knowing how frequently I would need to go into the office for monitoring. SGF never made me wait. I was always in and out and it was very easy. Again, made the process that much more enjoyable (without it actually being enjoyable, haha)
Describe the costs associated with your care under Tomer Singer at Shady Grove Fertility New York (closed).
I believe it was around 7K for the procedure and then additional funds for the medicine and anesthesia.
10
Doctor
Tomer Singer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility New York (closed)
Uptown Manhattan (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 32
1 IUI
Male Factor
PCOS
Ashkenazi Jewish
Sales Representative
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Singer and his entire team are responsive and caring...delicate and relaxed while still providing the best medical care...During the IUI, I was incredibly nervous. [He] took note, understood, and reacted as if I were his family. He was extra careful to make the IUI as painless as possible. He put on music, explained everything, and within minutes was done.
It's a busy clinic [Shady Grove Fertility], but they always make time for you and the facility is beautiful!...very conveniently located...Everything feels new and clean...front desk books appointments readily and easily. The nursing team is responsive via the portal and always calls with results. Everyone was kind and helpful.
How was your experience with Tomer Singer at Shady Grove Fertility New York (closed)?
Dr. Singer is optimistic, full of energy, and pays close attention to detail. During exams, he is delicate and relaxed while still providing the best medical care. He treated me with compassion and kindness. During the IUI, I was incredibly nervous. Dr. Singer took note, understood, and reacted as if I were his family. He was extra careful to make the IUI as painless as possible. He put on music, explained everything, and within minutes was done.
What's one piece of advice would you give a prospective patient of Tomer Singer at Shady Grove Fertility New York (closed)?
Dr. Singer sees many patients but will give you the time you need. Just be ready with your questions in advance so that you can tackle them when you do see him. Most importantly, trust him! He will lead you to where you want to go!
During treatment, were you treated like a number or a human with Tomer Singer at Shady Grove Fertility New York (closed)?
Dr. Singer and his entire team are responsive and caring. Unfortunately, I am a nervous patient, but Dr. Singer was able to comfort me and explain things well.
Describe the protocols Tomer Singer used in your cycles at Shady Grove Fertility New York (closed) and their degree of success.
I have PCOS, so Dr. Singer put me on letrozole at the beginning of the cycle. He monitored the follicle growth and decided to wait until he saw more growth so he delayed the ovidrel/IUI piece and provided estradiol in the meantime. Then, a few days later, my husband administered the ovidrel shot and 36 hours later was the IUI. Post IUI, involved progesterone suppositories and estradiol. He closely monitors post IUI if there is a pregnancy.
Describe your experience with the nursing staff at Shady Grove Fertility New York (closed).
Shady grove has a large staff. Everyone is kind and helpful. The front desk books appointments readily and easily. The nursing team is responsive via the portal and always calls with results. Everyone was kind and helpful.
Describe your experience with Shady Grove Fertility New York (closed).
It's a busy clinic , but they always make time for you and the facility is beautiful! For me, it was very conveniently located on the UES. Everything feels new and clean. The waiting area is calming and the nurses who draw blood are very good at it.
Describe the costs associated with your care under Tomer Singer at Shady Grove Fertility New York (closed).
insurance covered all except copay
10
Doctor
Tomer Singer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility New York (closed)
Uptown Manhattan (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 35 - 36
1 Fertility Medications
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $200K - $499K
Business Executive
4th of 4 Docs
6 IUI With Other Docs
2 IVF With Other Docs
3 Egg Freezing With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I love that I see him [Dr. Singer] for every visit, he is always very positive, unless there is a reason not to be, he is kind in bad news, but also very clear. He is always very matter of fact in his advice and treatment plans and is available and responsive. ... His treatment plan is based on science and facts and tailored to our needs and our results from precious cycles with other doctors. He has thoroughly reviewed all of our history and either has a great memory or refreshes himself on our case prior to all visits/calls to discuss.
The NYC office is brand new, state of the art, and beautiful. For those who do not live in the city, like myself, parking is expensive and generally in a garage because of the area of the city it is located in. The office staff is friendly and very helpful. ... Vivian is located in the Rockville office so I only speak to her over the phone and via email or through the portal. She is very responsive, compassionate and thorough. My donor coordinator is Rachel Light, who is also very responsive and helpful. When I physically am in the office I cannot remember the name of the nurse, but I have seen her every time. She is nice and thorough but as I see Dr. Singer on every visit I have formed a much stronger relationship with hin.
How was your experience with Tomer Singer at Shady Grove Fertility New York (closed)?
I love that I see him for every visit, he is always very positive, unless there is a reason not to be, he is kind in bad news, but also very clear. He is always very matter of fact in his advice and treatment plans and is available and responsive.
What's one piece of advice would you give a prospective patient of Tomer Singer at Shady Grove Fertility New York (closed)?
Be ready to feel like part of the family, he is a wonderful man.
During treatment, were you treated like a number or a human with Tomer Singer at Shady Grove Fertility New York (closed)?
Dr. Singer speaks to you like a person and an intelligent human being, he started off with us very basic, but as we have been going through this for many years now he now speaks to us on our level of understanding. You can tell that he truly cares and can empathize with our challenges and is confident he can assist us. His treatment plan is based on science and facts and tailored to our needs and our results from precious cycles with other doctors. He has thoroughly reviewed all of our history and either has a great memory or refreshes himself on our case prior to all visits/calls to discuss.
Describe the protocols Tomer Singer used in your cycles at Shady Grove Fertility New York (closed) and their degree of success.
We have yet to start a treatment cycle with Dr. Singer, unfortunately as we need donor eggs and all donor cycles are on hold due to COVID-19 we are in a holding pattern. We are reviewing their frozen egg bank to see if there is a suitable donor there. He has us re-do all the testing from previous clinics with much additional to determine what protocols we should use including and ERA to determine exactly how much progesterone is needed for a transfer. None of the other doctors even suggested this test, we were planning to ask our last clinic. When discussing previous treatment protocols he is very clear about what is will and won't do based on science and his overall experience, other clinics have been very open to our suggestions which made us feel like we had to do the research and be the doctor.
Describe your experience with your nurse at Shady Grove Fertility New York (closed). (Assigned nurse: Vivian Oseni - donor coordinating nurse)
Vivian is located in the Rockville office so I only speak to her over the phone and via email or through the portal. She is very responsive, compassionate and thorough. My donor coordinator is Rachel Light, who is also very responsive and helpful. When I physically am in the office I cannot remember the name of the nurse, but I have seen her every time. She is nice and thorough but as I see Dr. Singer on every visit I have formed a much stronger relationship with hin.
Describe your experience with Shady Grove Fertility New York (closed).
The NYC office is brand new, state of the art, and beautiful. For those who do not live in the city, like myself, parking is expensive and generally in a garage because of the area of the city it is located in. The office staff is friendly and very helpful.
Describe the costs associated with your care under Tomer Singer at Shady Grove Fertility New York (closed).
We have been accepted into the Shared Risk Program with Shady Grove, but as we have not yet selected a donor we have not had to pay yet. If we do a 1:1 donor with the PGT-A testing the cost will be $77k excluding medications and that will cover up to 6 donors (and all the eggs that come from them) and all transfers until we take home a live child. If we don't or choose to give up then we get the $77k back. If we do the 2:1 then it would be $53k with the same as above except we would be splitting the eggs with another couple.
Describe Tomer Singer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility New York (closed).
He has advised us that he would be most comfortable with eSET, but open to discussing the transfer of 2 embryos. Mostly because we would like to have two children. However, he is not strongly in favor due to the risk of the embryo and myself if a twin pregnancy does occur.
10
Doctor
Tomer Singer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility New York (closed)
Uptown Manhattan (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2020, Successful
NPS
10
NPS
10
Age 48
1 IUI
2 IVF
2 Egg Freezing
Unexplained
East Asian
Income $500K+
Marketer or PR
3rd of 3 Docs
5 IUI With Other Docs
2 IVF With Other Docs
2 Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Brauer is energetic, knowledgeable, and communicative...put us at ease through a frank but encouraging assessment of our situation and a sound proposed path forward. She was warm, direct and transparent (which we desperately needed after multiple rounds of disappointment). We followed her advice with 2 wildly successful egg retrieval.
New, clean, beautiful, welcoming facility enviroment and great staff support [at Shady Grove Fertility]. They truly care about their patients. Best yet, not too crowded since it's relatively new. It's close to multiple mid-town Manhattan train lines. So it's super convenient.
How was your experience with Anate Brauer at Shady Grove Fertility New York (closed)?
We went to Dr. Brauer after repeated failed IUI (4 times), and IVF (3 times) at a different center where the last cycle resulted in an ectopic pregnancy. We were diagnosed with unexplained infertility but seemed according to the embryologist unable to grow day-5 blastocytes. My wife was 37 and I was 47 at the time. We were desperate and had mixed expectation when we first reached out to Shady Grove. We were at a point in life where we had to consider backup options in our fertility journey. At first consultation, Dr. Brauer quickly put us at ease through a frank but encouraging assessment of our situation and a sound proposed path forward. She was warm, direct and transparent (which we desperately needed after multiple rounds of disappointment). We followed her advice with 2 wildly successful egg retrieval. That turned into 4 good quality frozen PGS normal day-5 embryos and 3 low-grade mosaics, one of whom is happily with us in a healthy week-13 pregnancy. Dr. Brauer is energetic, knowledgeable, and communicative. She gives honest feedback and is there to listen and support. She truly cares about her patients. Compared to multiple doctors (from other centers of excellence) we had before, Dr. Bauer has IVF expertise and clinical intuition head and shoulders above her peers’. She is supported by amazing staff (e.g., Debs) and embryologists (George) who are compassionate, caring and truly do magic. We cannot recommend her and her practice enough to other couples going through this challenging fertility process. Dr. Brauer and her office can be the long-awaited hope you have been looking for.
Describe your experience with your nurse at Shady Grove Fertility New York (closed). (Assigned nurse: Debra)
Deb is truly amazing! She is on top of everything and communicates well
Describe your experience with Shady Grove Fertility New York (closed).
New, clean, beautiful, welcoming facility enviroment and great staff support. They truly care about their patients. Best yet, not too crowded since it's relatively new. It's close to multiple mid-town Manhattan train lines. So it's super convenient.
Describe the costs associated with your care under Anate Brauer at Shady Grove Fertility New York (closed).
~15K
10
Doctor
Anate Brauer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility New York (closed)
Uptown Manhattan (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2021, Unknown Success
NPS
10
NPS
10
Age 38
1 IVF
Recurrent Pregnancy Loss
East Asian
Income $500K+
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Infertility is never an easy journey but Dr. Setton is an amazing physician that does his best to make it "easier." He truly cares about his patients and is extremely easy to talk to about any and everything. He was an extreme source of knowledge, insights, and comfort during our journey and we were blessed to be cared for by him...genuinely excited and happy with us during our journey...
[Shady Grove Fertility is] Extremely well organized and well run; efficient; never a problem to get an appointment when you wanted it. Clear billing (very transparent and upfront). Also, the nurse technicians are AMAZING! The building is also very clean and meticulously designed...Infertility is never an easy journey but Dr. Setton is an amazing physician that does his best to make it "easier."
How was your experience with Robert Setton at Shady Grove Fertility New York (closed)?
Infertility is never an easy journey but Dr. Setton is an amazing physician that does his best to make it "easier." He truly cares about his patients and is extremely easy to talk to about any and everything. He was an extreme source of knowledge, insights, and comfort during our journey and we were blessed to be cared for by him. I highly recommend him for anyone facing a difficult journey.
What's one piece of advice would you give a prospective patient of Robert Setton at Shady Grove Fertility New York (closed)?
Don't be afraid to discuss any and everything with him - he is extremely open and no question is too small
During treatment, were you treated like a number or a human with Robert Setton at Shady Grove Fertility New York (closed)?
He was an extreme source of knowledge, insights, and comfort during our journey and we were blessed to be cared for by him. He paid close attention to my case and would call me even while on vacation to give me updates. He was genuinely excited and happy with us during our journey, and I could tell when things did not go well he took it extremely personally.
Describe the protocols Robert Setton used in your cycles at Shady Grove Fertility New York (closed) and their degree of success.
1) Natural attempt with progesterone suppositories 2) Polyp removal 3) Natural attempt with progesterone suppositories 4) Full IVF cycle - 1 retrieval with Gonal/Menopur/Cetrotide; trigger shot with Leprolide; retrieval; PGT testing; frozen egg transfer
Describe your experience with Shady Grove Fertility New York (closed).
Extremely well organized and well run; efficient; never a problem to get an appointment when you wanted it. Clear billing (very transparent and upfront). Also, the nurse technicians are AMAZING! The building is also very clean and meticulously designed.
10
Doctor
Robert Setton
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility New York (closed)
Uptown Manhattan (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 34
1 IUI
1 Embryo Freezing
Ashkenazi Jewish
Income $500K+
Business Executive
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Brauer has great energy and really provides a personalized approach...I really appreciated how she is no-BS and very direct...over the moon at the results at the end which in part was because she managed my expectations the entire way through...really does care and when I freaked out right before the retrieval she was concerned and took time to calm me down...very positive experience with great results for my elective embryo freezing!
Loved the clinic [ Shady Grove Fertility]. It was always so easy to get an appointment - literally they asked ME what times worked best always. Very rare for NYC. Beautiful waiting room and everything was extra clean which I appreciated during Covid...very positive experience with great results for my elective embryo freezing!
How was your experience with Anate Brauer at Shady Grove Fertility New York (closed)?
Absolutely loved Dr. Brauer and I've already recommended 4 friends to her who are currently undergoing or starting treatment. I am a very busy career lady myself as is Dr. Brauer so I really appreciated how she is no-BS and very direct. Loved her honesty throughout the whole process. I was over the moon at the results at the end which in part was because she managed my expectations the entire way through. She really does care and when I freaked out right before the retrieval she was concerned and took time to calm me down. All in all a very positive experience with great results for my elective embryo freezing!
What's one piece of advice would you give a prospective patient of Anate Brauer at Shady Grove Fertility New York (closed)?
Go to her! I started out at another popular clinic with a different doctor and did not like their energy. Made the switch right before injections and SO happy I did!
During treatment, were you treated like a number or a human with Anate Brauer at Shady Grove Fertility New York (closed)?
Dr. Brauer has great energy and really provides a personalized approach to each of her clients. During the process Dr. Brauer tailored my treatment just for me and adjusted as necessary with I always appreciated.
Describe your experience with Shady Grove Fertility New York (closed).
Loved the clinic. It was always so easy to get an appointment - literally they asked ME what times worked best always. Very rare for NYC. Beautiful waiting room and everything was extra clean which I appreciated during Covid.
Describe the costs associated with your care under Anate Brauer at Shady Grove Fertility New York (closed).
Costs for treatment and procedure, anesthesia, medicine at outside pharmacy (this was the big one - about $22k since I went through insurance), PGS genetic testing and storage.
10
Doctor
Anate Brauer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility New York (closed)
Uptown Manhattan (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2023, Consult
NPS
8
NPS
7
Age 36
Diminished Ovarian Reserve
East Asian
Nurse or HC Services
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Singer was easy to work with. He understood where.we were coming from. Explained success of IVF vs donor. But unfortunately he left the clinic we were working with. Afterwards the following steps to make decisions were in limbo...Dr. Singer was understanding of our situation. Explained that IVF is not a viable option, best chance would be to use a donor...
The [Shady Grove Fertility New York] portal is not the best system. Wish there was a better way to contact directly. The portal doesnt allow to select a provider. The messegaing system can look messy when there are alot of exchanges. There should be a option for spouse.to create own account and be linked. The strengths are that the responses are quick...Nursing staff was contacted via their portal. Responses were prompt, but seemed like there were turnovers happening as assigned nurse or coordinator changed during the process.
How was your experience with Tomer Singer at Shady Grove Fertility New York (closed)?
Dr. Singer was easy to work with. He understood where.we were coming from. Explained success of IVF vs donor. But unfortunately he left the clinic we were working with. Afterwards the following steps to make decisions were in limbo.
What's one piece of advice would you give a prospective patient of Tomer Singer at Shady Grove Fertility New York (closed)?
Prepare questions ahead of time.
During treatment, were you treated like a number or a human with Tomer Singer at Shady Grove Fertility New York (closed)?
Dr. Singer was understanding of our situation. Explained that IVF is not a viable option, best chance would be to use a donor.
Describe the protocols Tomer Singer used in your cycles at Shady Grove Fertility New York (closed) and their degree of success.
We are still in the pre-clearance testing phase.
Describe your experience with the nursing staff at Shady Grove Fertility New York (closed).
Nursing staff was contacted via their portal. Responses were prompt, but seemed like there were turnovers happening as assigned nurse or coordinator changed during the process.
Describe your experience with Shady Grove Fertility New York (closed).
The portal is not the best system. Wish there was a better way to contact directly. The portal doesnt allow to select a provider. The messegaing system can look messy when there are alot of exchanges. There should be a option for spouse.to create own account and be linked. The strengths are that the responses are quick.
Describe the costs associated with your care under Tomer Singer at Shady Grove Fertility New York (closed).
Challenging to have bills sent to and secondary insurance.
Describe Tomer Singer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility New York (closed).
Did not reach this stage yet.
8
Doctor
Tomer Singer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
7
Clinic
Shady Grove Fertility New York (closed)
Uptown Manhattan (closed)
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, 1 Egg Frozen
NPS
1
NPS
3
Age 26
1 Egg Freezing
European
Income $100K - $199K
Investment Banker
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr Brauer didn't make me feel valid in my concerns or disappointment. Seemed solely focused on pushing additional cycles without explaining my current protocol. Often felt I had to chase the clinic for additional details and never felt certain who i was supposed to direct my questions to...Very rarely saw Dr. Brauer during my treatment. Often felt like my concerns were not valid, and did not take the time to explain my protocol to me...
The nurses [at Shady Grove Fertility New York] were friendly, there are many of them so was never truly sure who was the nurse i was supposed to be working with. Any number of them would call with updates/to schedule my next appointment. Made it feel like a communication vacuum that was never shared across the team...The clinic itself is comfortable. Fairly easy to schedule appointments and get in contact with the front desk. The ultrasound technicians were good at explaining what they saw each visit and making me feel cared for...
How was your experience with Anate Brauer at Shady Grove Fertility New York (closed)?
Dr Brauer didn't make me feel valid in my concerns or disappointment. Seemed solely focused on pushing additional cycles without explaining my current protocol. Often felt I had to chase the clinic for additional details and never felt certain who i was supposed to direct my questions to.
What's one piece of advice would you give a prospective patient of Anate Brauer at Shady Grove Fertility New York (closed)?
If you're looking for someone to sit with you and champion your journey, would not expect this here.
During treatment, were you treated like a number or a human with Anate Brauer at Shady Grove Fertility New York (closed)?
Very rarely saw Dr. Brauer during my treatment. Often felt like my concerns were not valid, and did not take the time to explain my protocol to me.
Describe your experience with the nursing staff at Shady Grove Fertility New York (closed).
The nurses were friendly, there are many of them so was never truly sure who was the nurse i was supposed to be working with. Any number of them would call with updates/to schedule my next appointment. Made it feel like a communication vacuum that was never shared across the team.
Describe your experience with Shady Grove Fertility New York (closed).
The clinic itself is comfortable. Fairly easy to schedule appointments and get in contact with the front desk. The ultrasound technicians were good at explaining what they saw each visit and making me feel cared for.
Describe the costs associated with your care under Anate Brauer at Shady Grove Fertility New York (closed).
Did not include cost for storage/medications
What specific things went wrong at Shady Grove Fertility New York (closed)?
  • Failed to call with results
  • Failed to convey critical information
1
Doctor
Anate Brauer
NPS
Humanity
2 of 5
Communication
1 of 5
Frequency Seen
2 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
3 of 5
3
Clinic
Shady Grove Fertility New York (closed)
Uptown Manhattan (closed)
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
9
NPS
10
Age 31
1 Fertility Medications
European
Income $500K+
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
When I first went to Dr. Brauer I wasn't sure exactly what I needed but I just had had a miscarriage and wanted to know all my options. She was extremely friendly and walked my through all of my options. She was supportive and friendly throughout everything...I had 1 medicated cycle of clomid...I had a ton of questions and they always were able to answer them without making me feel like I was annoying and were cheering for me the entire way...
They [nurses at Shady Grove Fertility New York] were AMAZING. Always called me with results in a timely manor and answered questions in the online portal promptly. They were great communications and were extremely compassionate...SGF was accommodating and easy to make an appointment or reschedule if needed. Sometimes in the morning the wait was long for the doctor or tech but nothing crazy. I found it best to go first thing in the morning to try and cut down on wait times...
How was your experience with Anate Brauer at Shady Grove Fertility New York (closed)?
When I first went to Dr. Brauer I wasn't sure exactly what I needed but I just had had a miscarriage and wanted to know all my options. She was extremely friendly and walked my through all of my options. She was supportive and friendly throughout everything.
During treatment, were you treated like a number or a human with Anate Brauer at Shady Grove Fertility New York (closed)?
Dr. Brauer and her staff were excellent. I had a ton of questions and they always were able to answer them without making me feel like I was annoying and were cheering for me the entire way. We had a scare early on and they were extremely supportive. When we found out our pregnancy was viable they truly celebrated with us.
Describe the protocols Anate Brauer used in your cycles at Shady Grove Fertility New York (closed) and their degree of success.
I had 1 medicated cycle of clomid
Describe your experience with your nurse at Shady Grove Fertility New York (closed).
They were AMAZING. Always called me with results in a timely manor and answered questions in the online portal promptly. They were great communications and were extremely compassionate.
Describe your experience with Shady Grove Fertility New York (closed).
SGF was accommodating and easy to make an appointment or reschedule if needed. Sometimes in the morning the wait was long for the doctor or tech but nothing crazy. I found it best to go first thing in the morning to try and cut down on wait times.
Describe the costs associated with your care under Anate Brauer at Shady Grove Fertility New York (closed).
insurance covered the majority.
9
Doctor
Anate Brauer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility New York (closed)
Uptown Manhattan (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, 16 Eggs Frozen
NPS
10
NPS
10
Age 37
1 Egg Freezing
European
Income $50K - $99K
Writer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I had such a positive experience from start to finish! I’ve already recommended Dr. Setton to several friends. He has a very warm and cheerful bedside manner, and is an excellent physician. His team was in contact with me every step of the way and my results exceeded my expectations. You will be in good hands here!
I truly cannot think of any weaknesses. The office [Shady Grove Fertility] is beautiful, conveniently located, and the staff is amazing! I would tell a new patient that if they pick SGF they will be in the hands of the most competent and caring team...He [Dr. Setton] has a very warm and cheerful bedside manner, and is an excellent physician. His team was in contact with me every step of the way and my results exceeded my expectations.
How was your experience with Robert Setton at Shady Grove Fertility New York (closed)?
I had such a positive experience from start to finish! I’ve already recommended Dr. Setton to several friends. He has a very warm and cheerful bedside manner, and is an excellent physician. His team was in contact with me every step of the way and my results exceeded my expectations. You will be in good hands here!
What's one piece of advice would you give a prospective patient of Robert Setton at Shady Grove Fertility New York (closed)?
I met with three different offices (Weill Cornell, Spring, and SGF) because I’m the type of person that likes to be certain I’m getting the best care, and I’m so glad I chose Dr. Setton and SGF. The team is so wonderful, you will be treated like family and in a warm and supportive environment with excellent care!
During treatment, were you treated like a number or a human with Robert Setton at Shady Grove Fertility New York (closed)?
Dr. Setton and his care team at SGF are the best in the field! They are so warm and caring. I felt supported every step of the way.
Describe your experience with your nurse at Shady Grove Fertility New York (closed). (Assigned nurse: Catherine, Valerie )
Catherine and Valerie are the best!! They are so warm, and thorough, and really get to know their patients!
Describe your experience with Shady Grove Fertility New York (closed).
I truly cannot think of any weaknesses. The office is beautiful, conveniently located, and the staff is amazing! I would tell a new patient that if they pick SGF they will be in the hands of the most competent and caring team.
Describe the costs associated with your care under Robert Setton at Shady Grove Fertility New York (closed).
The costs were coveted by my insurance, but when I initially looked I thought I’d be paying out of pocket and SGF was willing to work with me on the costs.
10
Doctor
Robert Setton
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility New York (closed)
Uptown Manhattan (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

Unsuccessful
NPS
1
NPS
1
Black or African-American
Income $100K - $199K
Writer
1st of 2 Docs
2 Egg Freezing With Other Docs
2 Embryo Freezing With Other Docs
LGBTQ+
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I felt Dr Brauer wasn't interested in trying to support a complicated case as mine...At 45 years old, never before pregnant, Dr. Brauer told me that it would be "unethical" for any doctor to try and help me undergo IVF due to my low AMH level...she continually tried to discourage me from pursuing IVF altogether with her aforementioned comments. I felt as though the only thing she cared about in my case was preserving her success rate by steering me away from her clinic...I felt demoralized about my experience with Dr Brauer and do not recommend her....
I think Shady Grove is probably a strong fit if you're a sure case with decent levels. Yet based on my personal experience as a challenging case, I would recommend finding a clinic that has experience with more complicated cases...The nurses who monitored me were kind and overall seemed to have great personalities...Dr Brauer more than once discouraged me from attempting IVF based on an AMH of .11 and follicle count of 7, although I had never previously been pregnant...
How was your experience with Anate Brauer at Shady Grove Fertility New York (closed)?
I saw Dr Anate Brauer in early 2022, and it was an unprofessional and questionably unethical experience. At 45 years old, never before pregnant, Dr. Brauer told me that it would be "unethical" for any doctor to try and help me undergo IVF due to my low AMH level. Equal parts adamant and appalled, I pressed her on it and she agreed to "reconsider" working with me, depending on my follicle count. Within two weeks, I was in her office undergoing monitoring on Day 3 of my next cycle and pleased to learn I had several follicles. However, instead of shifting her position, as she said she would, Dr Brauer doubled down on what she first said. Not only did she wrongly quote to me the number of follicles found by her nurses as "only a "few" follicles (again, 7 was the count), but she also then shifted the goal post yet again, citing my elevated FSH number as the reason it wasn't "ethical" to work with me. Luckily, I moved on from Shady Grove and found other doctors. In the end, I felt Dr Brauer wasn't interested in trying to support a complicated case as mine. Yet instead of suggesting I find a clinic with the experience to support me, she continually tried to discourage me from pursuing IVF altogether with her aforementioned comments. I felt as though the only thing she cared about in my case was preserving her success rate by steering me away from her clinic. However, her words could've killed my morale and caused me to give up my IVF journey before I ever began. I felt demoralized about my experience with Dr Brauer and do not recommend her.
What's one piece of advice would you give a prospective patient of Anate Brauer at Shady Grove Fertility New York (closed)?
If you have a challenging case, I would recommend you go elsewhere for support. Dr Brauer more than once discouraged me from attempting IVF based on an AMH of .11 and follicle count of 7, although I had never previously been pregnant.
Describe your experience with the nursing staff at Shady Grove Fertility New York (closed).
The nurses who monitored me were kind and overall seemed to have great personalities.
Describe your experience with Shady Grove Fertility New York (closed).
I think Shady Grove is probably a strong fit if you're a sure case with decent levels. Yet based on my personal experience as a challenging case, I would recommend finding a clinic that has experience with more complicated cases.
1
Doctor
Anate Brauer
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
1 of 5
LGBTQ+ Care
3 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
1 of 5
1
Clinic
Shady Grove Fertility New York (closed)
Uptown Manhattan (closed)
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
LGBTQ+ Care
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unsuccessful
NPS
2
NPS
5
Age 42
2 IVF
Teacher
3rd of 3 Docs
2 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Brauer is the only doctor we had who actually knew what a balanced translocation was...appreciate that she flagged this as a problem...clearly very knowledgeable...Every conversation with Dr. Brauer was rushed...talks a mile a minute, which makes it difficult to process new information...felt like we were intruding anytime we had a question.
Shady Grove has a lovely ambiance...felt comfortable walking in...technicians who helped with my monitoring appointments were all very kind and efficient... nurses were phenomenal...only negative interaction I had with anyone at the clinic was the anesthesiologist who did the anesthesia for my first egg retrieval.
How was your experience with Anate Brauer at Shady Grove Fertility New York (closed)?
Dr. Brauer is the only doctor we had who actually knew what a balanced translocation was. We appreciate that she flagged this as a problem. She's clearly very knowledgeable, but she wasn't able to help us, unfortunately.
What's one piece of advice would you give a prospective patient of Anate Brauer at Shady Grove Fertility New York (closed)?
We felt as though Dr. Brauer didn't have much time for us. So maybe inquire about her caseload and how busy she is, before signing on.
During treatment, were you treated like a number or a human with Anate Brauer at Shady Grove Fertility New York (closed)?
Every conversation with Dr. Brauer was rushed. She talks a mile a minute, which makes it difficult to process new information. We felt like we were intruding anytime we had a question.
Describe the protocols Anate Brauer used in your cycles at Shady Grove Fertility New York (closed) and their degree of success.
IVF and egg retrievals.
Describe your experience with your nurse at Shady Grove Fertility New York (closed).
The nursing staff at Shady Grove were organized, communicative, and kind.
Describe your experience with Shady Grove Fertility New York (closed).
Shady Grove has a lovely ambiance. I always felt comfortable walking in. The technicians who helped with my monitoring appointments were all very kind and efficient. The nurses were phenomenal. The only negative interaction I had with anyone at the clinic was the anesthesiologist who did the anesthesia for my first egg retrieval. I had COVID at the time, and he incorrectly suggested that I would wake up on a ventilator if I elected to go through with the procedure. He was awful.
2
Doctor
Anate Brauer
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Compassion
1 of 5
Explained risks
4 of 5
Adaptability
3 of 5
5
Clinic
Shady Grove Fertility New York (closed)
Uptown Manhattan (closed)
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2022, Successful
NPS
10
NPS
10
Age 32
2 IVF
European
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Brauer] did many of my ultrasounds herself when she was in office, and always made me feel so comfortable. Specifically, before going into each retrieval surgery, she always put a warmed blanket over me and made me feel so safe and cozy during such a vulnerable moment. It’s details like that (just one among many) that make her stand out as a truly incredible human and doctor...So kind, personable, sweet and gentle. She and her staff were an absolute pleasure to work with....
Lily [nurse at Shady Grove Fertility New York] is wonderful! So kind, sweet, relatable and shared every joy and disappointment right by my side every step of the way...Short wait For monitoring, no wait for procedures (always on time), answer the phone SO fast and very responsive to all emails. I would recommend SGF to anyone who is undergoing fertility treatment...
How was your experience with Anate Brauer at Shady Grove Fertility New York (closed)?
She did many of my ultrasounds herself when she was in office, and always made me feel so comfortable. Specifically, before going into each retrieval surgery, she always put a warmed blanket over me and made me feel so safe and cozy during such a vulnerable moment. It’s details like that (just one among many) that make her stand out as a truly incredible human and doctor.
What's one piece of advice would you give a prospective patient of Anate Brauer at Shady Grove Fertility New York (closed)?
Trust her, she’s wonderful.
During treatment, were you treated like a number or a human with Anate Brauer at Shady Grove Fertility New York (closed)?
Dr. Brauer is AMAZING! So kind, personable, sweet and gentle. She and her staff were an absolute pleasure to work with.
Describe the protocols Anate Brauer used in your cycles at Shady Grove Fertility New York (closed) and their degree of success.
I was on Cetritide, menopur and gonal F. I also did BCP priming before my cycles and before transfer.
Describe your experience with your nurse at Shady Grove Fertility New York (closed). (Assigned nurse: Lily)
Lily is wonderful! So kind, sweet, relatable and shared every joy and disappointment right by my side every step of the way. Going to miss getting my daily calls until we go back for our next bubs.
Describe your experience with Shady Grove Fertility New York (closed).
Everything was great. Short wait For monitoring, no wait for procedures (always on time), answer the phone SO fast and very responsive to all emails. I would recommend SGF to anyone who is undergoing fertility treatment.
10
Doctor
Anate Brauer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility New York (closed)
Uptown Manhattan (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 34
1 IUI
Ashkenazi Jewish
Accountant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Brauer] was the most kind doctor I have ever been to. I can't say enough good things about her and my experience. She held my hand throughout the entire experience and made me feel so safe. She was always available to speak with me and make me about anything at any time. Dr. Brauer is my most favorite doctor I have ever had and I’m so thankful to have met her...
The nursing staff [at Shady Grove Fertility New York] kept me updated on all the treatment plan and always followed up with me after every visit...Very nice facility, easy to make appointment. Very responsible and good online system. The billing department was easy to work with and everything was clearly explained to me...very helpful and straightforward...
How was your experience with Anate Brauer at Shady Grove Fertility New York (closed)?
She was the most kind doctor I have ever been to. I can't say enough good things about her and my experience. She held my hand throughout the entire experience and made me feel so safe. She was always available to speak with me and make me about anything at any time. Dr. Brauer is my most favorite doctor I have ever had and I’m so thankful to have met her.
What's one piece of advice would you give a prospective patient of Anate Brauer at Shady Grove Fertility New York (closed)?
Go to Dr. Brauer, she's the best!!
During treatment, were you treated like a number or a human with Anate Brauer at Shady Grove Fertility New York (closed)?
She was so kind
Describe your experience with your nurse at Shady Grove Fertility New York (closed).
The nursing staff kept me updated on all the treatment plan and always followed up with me after every visit.
Describe your experience with Shady Grove Fertility New York (closed).
Very nice facility, easy to make appointment. Very responsible and good online system. The billing department was easy to work with and everything was clearly explained to me. I would highly recommend using this clinic.
Describe the costs associated with your care under Anate Brauer at Shady Grove Fertility New York (closed).
The billing department was very helpful and straightforward and worked with my insurance.
10
Doctor
Anate Brauer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility New York (closed)
Uptown Manhattan (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5