Shady Grove Fertility WMA

29 doctors work here

Rated 8.3
Strongly recommend: 63%Neutral: 23%Don't recommend: 14%8.3
63% strongly recommend
312 reviews
Operations
8.8
8.8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.1
9.1
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
6.8
6.8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.6
8.6
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
8.8
8.8
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
7.3
7.3
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
?
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
29 doctors work here
NPS
8.2
Average Doctor Score
Rated 9.7
Strongly recommend: 90%Neutral: 8%Don't recommend: 2%9.7
Jeanne O'Brien
Shady Grove Fertility WMA
90% strongly recommend
29 Reviews
Rated 10
Strongly recommend: 100%10
John Csokmay
Shady Grove Fertility WMA
100% strongly recommend
18 Reviews
Rated 9.1
Strongly recommend: 74%Neutral: 26%Don't recommend: 0%9.1
Joseph Doyle
Shady Grove Fertility WMA
74% strongly recommend
25 Reviews
Rated 9.1
Strongly recommend: 78%Neutral: 13%Don't recommend: 9%9.1
Shruti Malik
Shady Grove Fertility WMA
78% strongly recommend
13 Reviews
Rated 9
Strongly recommend: 65%Neutral: 31%Don't recommend: 4%9
Frank Chang (retired)
Shady Grove Fertility WMA
65% strongly recommend
17 Reviews
Rated 8.8
Strongly recommend: 72%Neutral: 21%Don't recommend: 7%8.8
Jason Bromer
Shady Grove Fertility WMA
72% strongly recommend
53 Reviews
Rated 8.9
Strongly recommend: 61%Neutral: 30%Don't recommend: 10%8.9
Kara Khanh-Ha Nguyen
Shady Grove Fertility Pennsylvania
61% strongly recommend
18 Reviews
Rated 8.9
Strongly recommend: 61%Neutral: 33%Don't recommend: 6%8.9
David Saffan
Shady Grove Fertility VMA
61% strongly recommend
13 Reviews
Rated 8.9
Strongly recommend: 67%Neutral: 33%8.9
Lauren Roth
Shady Grove Fertility WMA
67% strongly recommend
8 Reviews
Rated 8.1
Strongly recommend: 60%Neutral: 21%Don't recommend: 19%8.1
Andrea Reh
Shady Grove Fertility WMA
60% strongly recommend
31 Reviews
Rated 8.1
Strongly recommend: 72%Neutral: 6%Don't recommend: 22%8.1
Anitha Nair
Shady Grove Fertility WMA
72% strongly recommend
22 Reviews
Rated 8.2
Strongly recommend: 67%Neutral: 13%Don't recommend: 20%8.2
Michael Levy
Shady Grove Fertility WMA
67% strongly recommend
10 Reviews
Rated 9
Strongly recommend: 50%Neutral: 50%9
Cigdem (Cori) Tanrikut
Shady Grove Fertility VMA
50% strongly recommend
2 Reviews
Rated 8.1
Strongly recommend: 71%Neutral: 20%Don't recommend: 10%8.1
Kathryn Humm
Shady Grove Fertility WMA
71% strongly recommend
10 Reviews
Rated 8
Strongly recommend: 56%Neutral: 35%Don't recommend: 9%8
Kate Devine
Shady Grove Fertility WMA
56% strongly recommend
16 Reviews
Rated 8
Strongly recommend: 20%Neutral: 60%Don't recommend: 20%8
Barbara Osborn
Shady Grove Fertility WMA
20% strongly recommend
13 Reviews
Rated 7.9
Strongly recommend: 52%Neutral: 25%Don't recommend: 23%7.9
Gilbert Mottla
Shady Grove Fertility BMA
52% strongly recommend
20 Reviews
Rated 10
Strongly recommend: 100%10
Jessica Selter
Shady Grove Fertility WMA
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Robert Stillman
Shady Grove Fertility WMA
100% strongly recommend
1 Review
Rated 7.6
Strongly recommend: 46%Neutral: 35%Don't recommend: 19%7.6
Eric Widra
Shady Grove Fertility WMA
46% strongly recommend
30 Reviews
Rated 7
Strongly recommend: 28%Neutral: 51%Don't recommend: 22%7
Lorna Timmreck
Shady Grove Fertility WMA
28% strongly recommend
9 Reviews
Rated 6.7
Strongly recommend: 40%Neutral: 20%Don't recommend: 40%6.7
Kimberly Moon
Shady Grove Fertility WMA
40% strongly recommend
15 Reviews
Rated 6
Strongly recommend: 33%Neutral: 33%Don't recommend: 33%6
Paul Shin
Shady Grove Fertility WMA
33% strongly recommend
3 Reviews
Rated 5.6
Strongly recommend: 45%Don't recommend: 55%5.6
Micah Hill
Shady Grove Fertility WMA
45% strongly recommend
6 Reviews
Rated 4.5
Don't recommend: 100%4.5
Selma Amrane
Shady Grove Fertility BMA
0% strongly recommend
2 Reviews
Rated
Nicole Doyle
Shady Grove Fertility WMA
strongly recommend
0 Reviews
Rated
Laura Zalles
Shady Grove Fertility WMA
strongly recommend
0 Reviews
Rated
Alexis Gadson
Shady Grove Fertility WMA
strongly recommend
0 Reviews
Rated
Jeanne E. O’Brien
Shady Grove Fertility WMA
strongly recommend
0 Reviews
Show 25 more

This clinic has 8 offices

Arlington
901 N Stuart Street, Suite 610
Arlington, VA 22201
Frederick
165 Thomas Johnson Dr., Suite F
Frederick, MD 21702
Hagerstown
1165 Imperial Drive, Suite 200
Hagerstown, MD 21740
Johnstown - Conemaugh Memorial Medical Center
1111 Franklin St, Suite 300
Johnstown, PA 15905
Rockville
9601 Blackwell Road, 4th and 5th floors
Rockville, MD 20850
Washington DC - K Street
2021 K Street NW, Suite 101 and 701
Washington, DC 20006
Washington DC - Sibley
5215 Loughboro Road, NW, Ste. 410
Washington, DC 20016
Wexford
6400 Brooktree Ct., Suite 100
Wexford, PA 15090
Show 6 more

312 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Successful
NPS
10
NPS
10
Age 37 - 38
2 Fertility Medications
Unexplained
European
Ashkenazi Jewish
Income $200K - $499K
3rd of 3 Docs
2 IUI With Other Docs
4 IVF With Other Docs
1 Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Reh took the time to call us when we didn't have an appointment and discuss our questions at no additional charge...Dr. Reh recommended an ERA prior to transfer...That ERA showed that we needed 11 hours less progesterone and we made that adjustment for the frozen embryo transfer...she is busy and she may not see you personally at each appointment. That does not mean that she isn't checking your records and communicating with the staff....
Lana was our nurse [at Shady Grove Fertility] and we could not possibly say enough wonderful things about her. I received portal messages consistently within hours of messaging. She would call if she thought my question was better answered by talking - even if no actual information needed to be imparted, just reassurance...Financial counselors are assigned to specific physicians, so when selecting a doctor at Shady Grove, you should also ask about their nursing and financial staff because those are the people that will affect your experience 80% of the time.
How was your experience with Andrea Reh at Shady Grove Fertility WMA?
We did not see Dr. Reh personally many times. I met her in person twice - once for a saline sonogram and once for our final ultrasound. However, we had a virtual consult and several phone calls to discuss our options and treatment plan. I know some might have a problem with not seeing their doctor personally for every appointment, but I never felt like there was any lost information or miscommunication. Her treatment plan as described was being carried out every time.
What's one piece of advice would you give a prospective patient of Andrea Reh at Shady Grove Fertility WMA?
Be able to discuss your history in detail during the consult. She had not reviewed my records in detail, but once I explained our background in about 10 minutes of our 60 minute consult, she was able to talk to us about our previous cycles. Just understand that she is busy and she may not see you personally at each appointment. That does not mean that she isn't checking your records and communicating with the staff.
During treatment, were you treated like a number or a human with Andrea Reh at Shady Grove Fertility WMA?
Dr. Reh took the time to call us when we didn't have an appointment and discuss our questions at no additional charge. Although we had additional embryos for use at another location (which we couldn't access due to COVID), she said she was going to treat us like we only had one. She recommended an ERA - something our previous clinic didn't advise, but we were interested in.
Describe the protocols Andrea Reh used in your cycles at Shady Grove Fertility WMA and their degree of success.
We came to Dr. Reh's office following treatment at 2 other clinics. We left the first clinic due to a move and the second clinic shut down because of a lab accident. We had one Day 6 tested embryo available to us to use for a frozen transfer. Dr. Reh recommended an ERA prior to transfer, which our previous clinic did not support until at least two failed transfers. That ERA showed that we needed 11 hours less progesterone and we made that adjustment for the frozen embryo transfer. I obviously do not know what would have happened had we not done that ERA, but our first transfer was successful and we are currently pregnant with identical twins. We are certainly very satisfied with the outcome.
Describe your experience with your nurse at Shady Grove Fertility WMA. (Assigned nurse: Lana Truong)
Lana was our nurse and we could not possibly say enough wonderful things about her. I received portal messages consistently within hours of messaging. She would call if she thought my question was better answered by talking - even if no actual information needed to be imparted, just reassurance. She always remembered how we prefer communication depending on the day. The most important thing she did was adjust our Frozen Embryo Transfer on the fly. We had a thyroid test come back too high, and I was uncomfortable with proceeding with transfer assuming that a medication adjustment would make it alright to transfer in time. She changed everything within 15 minutes of our baseline appointment and set up a new transfer in 20 minutes with minimal delay to our transfer and no cancellation or change charges to us. Our experience with Lana is the biggest reason that we continue to recommend Shady Grove to friends seeking fertility care.
Describe your experience with Shady Grove Fertility WMA.
Our financial coordinator Melissa was also a critical part of our positive experience at Shady Grove. Melissa actually worked with our insurance company directly and ensured that we did not pay one cent outside the global fee for the transfer - and we have a very frustrating insurance provider. We never waited more than a few hours for a response and she often replied to me after business hours. Shady Grove has multiple clinics across the country. I would say that a weakness is that you can never guarantee you will have your personal reproductive endocrinologist at any given appointment, including egg retrievals or transfers if that matters to you. That means that you really have to be comfortable seeing many different people. While we didn't experience this personally, there are too many people who struggle with their financial counselors and it seems like systemic failing in their system overall. Financial counselors are assigned to specific physicians, so when selecting a doctor at Shady Grove, you should also ask about their nursing and financial staff because those are the people that will affect your experience 80% of the time.
Describe the costs associated with your care under Andrea Reh at Shady Grove Fertility WMA.
We paid for the Global Frozen Embryo Transfer Fee with the Military Discount. It was $3910 and insurance covered all medications. That was the only thing we paid. Our financial counselor let us know that Shady Grove was raising their prices in a few days and advised us to pay early, which saved us several hundred dollars.
Describe Andrea Reh's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility WMA.
We did not have multiple embryos to transfer, so this was not an option for us.
10
Doctor
Andrea Reh
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility WMA
Arlington
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
9
NPS
7
Age 36 - 37
2 IUI
Unexplained
Marketer or PR
Only Doc Seen
Strongly Recommends
Neutral
Successful
[Dr. Reh is] Friendly, professional, and extremely well-informed, she consistently took time to thoroughly answer our questions about what to expect throughout the process and encouraged us through some disappointing steps...We planned for 3 IUI attempts over 3 months, each with increasing levels of medication if they didn't work, before we would move to IVF.
They [Shady Grove Fertility] seem to offer a lot of options for getting timely treatment in terms of doctors and locations. There doctors seem well informed and generally proficient. But there was a lot of inconsistency between offices, which resulted in a lot of miscommunication about the details of medical history and next steps...There were also some miscommunications with our insurance company regarding genetic testing and follow-up.
How was your experience with Andrea Reh at Shady Grove Fertility WMA?
Dr. Reh was the best part of our experience with Shady Grove. Friendly, professional, and extremely well-informed, she consistently took time to thoroughly answer our questions about what to expect throughout the process and encouraged us through some disappointing steps. Fortunately, we are now pregnant with two babies. Navigating all the steps can be challenging, but absolutely worth it.
What's one piece of advice would you give a prospective patient of Andrea Reh at Shady Grove Fertility WMA?
Ask lots of questions and take notes that you can refer to when following up with other doctors and staff to ensure nothing gets lost in translation.
During treatment, were you treated like a number or a human with Andrea Reh at Shady Grove Fertility WMA?
She was always very friendly, well-informed and very informative, but sometimes that didn't always percolate down to the staff level at the Arlington office, though other office locations were seemed to be better briefed.
Describe the protocols Andrea Reh used in your cycles at Shady Grove Fertility WMA and their degree of success.
She had us take all the relevant tests, starting with the female, then the male. Once she determined that we had unexplained infertility, she proceeded with genetic testing. We planned for 3 IUI attempts over 3 months, each with increasing levels of medication if they didn't work, before we would move to IVF. The first IUI was unsuccessful. Prior to the second attempt, I was prescribed Letrozole. Following the second attempt, I become pregnant with fraternal twins.
Describe your experience with your nurse at Shady Grove Fertility WMA.
The original one was relatively well intentioned, but didn't communicate thoroughly or consistently with what we discussed with the doctor. She also miscommunicated about a chemical pregnancy, indicating that it was a normal pregnancy without confirmation. There were also some miscommunications with our insurance company regarding genetic testing and follow-up.
Describe your experience with Shady Grove Fertility WMA.
They seem to offer a lot of options for getting timely treatment in terms of doctors and locations. There doctors seem well informed and generally proficient. But there was a lot of inconsistency between offices, which resulted in a lot of miscommunication about the details of medical history and next steps. Arlington had the biggest challenges, but the other offices were much better. Once we switched to the Fairfax Office, the communication improved and the process went much more smoothly.
Describe the costs associated with your care under Andrea Reh at Shady Grove Fertility WMA.
Insurance covered most of the steps until IUI, which was $1800 per round, which we paid out of pocket. We also had to pay for a genetic testing out of pocket that wasn't covered by my husband's insurance, which was $350 (I believe through a discount program)
Describe Andrea Reh's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility WMA.
N/A
What specific things went wrong at Shady Grove Fertility WMA?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Shady Grove Fertility WMA.
Mostly when coordinating with the Arlington office, the nurse/staff either did have accurate information from the doctor, did not communicate accurate information to us or other offices or didn't follow-through on next steps without prompting. The Fairfax office was generally more reliable, but there was still some inconsistency with all the shuffling between locations, doctors and staff.
9
Doctor
Andrea Reh
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
Shady Grove Fertility WMA
Arlington
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
NPS
9
NPS
9
Age 34 - 36
1 IUI
1 IVF
European
Ashkenazi Jewish
Income $200K - $499K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I was 33 at the time of my egg retrieval [with Dr. Reh], and had a good retrieval that resulted in 8 PGS normal embryos. The hardest part for me was preparing my lining. Dr. Reh tried multiple different protocols, including estrogen priming and a natural cycle. Dr. Reh also recommended a series hysteroscopies with a surgeon outside of SGF. That turned out to be a really excellent recommendation - I was able to get pregnant after that.
SGF is a very large clinic, which comes with advantages and disadvantages. One of the advantages I experienced was my doctor presenting my case to her colleagues to get additional feedback. She came back with other recommendations for us to consider in my treatment. Of the disadvantages, the biggest one, for me, was that major procedures (retrieval and transfer) will be performed by doctors you don't know. I never had a bad experience with a doctor, but for people want their doctor for every procedure, it might not be possible.
How was your experience with Andrea Reh at Shady Grove Fertility WMA?
Dr. Reh is a very good doctor. She showed a lot of compassion for me as I was going through treatment and hit a lot of road blocks. She was also willing to try different approaches/med protocols when the typical approach didn't work for me. She also presented my case to her colleagues to get others feedback, which I feel like shows a lot of humility and willingness to go beyond to figure out what would work for me. Even though we got pregnant without IVF, Dr. Reh and her colleagues gave me the diagnosis and connected me to a surgeon who was able to help us and is probably the reason we got pregnant.
What's one piece of advice would you give a prospective patient of Andrea Reh at Shady Grove Fertility WMA?
Be prepared with questions and don't be afraid to ask about alternative approaches.
During treatment, were you treated like a number or a human with Andrea Reh at Shady Grove Fertility WMA?
Dr. Reh was my doctor for about 2 years. I saw her very frequently in the Arlington office, even for lining checks and smaller check-ins. She definitely got to know me and always took time to ask me about myself. She also was very kind around giving bad news, and she gave me some good pep talks when we hit some road blocks.
Describe the protocols Andrea Reh used in your cycles at Shady Grove Fertility WMA and their degree of success.
I was 33 at the time of my egg retrieval, and had a good retrieval that resulted in 8 PGS normal embryos. The hardest part for me was preparing my lining. Dr. Reh tried multiple different protocols, including estrogen priming and a natural cycle. Dr. Reh also recommended a series hysteroscopies with a surgeon outside of SGF. That turned out to be a really excellent recommendation - I was able to get pregnant after that.
Describe your experience with your nurse at Shady Grove Fertility WMA. (Assigned nurse: Ashley Wills)
The nursing staff were so excellent. I do not have enough good things to say about Ashley and the others at the Arlington office. They really made me feel like they were on my team. It was a bit bittersweet to "graduate" and say good bye.
Describe your experience with Shady Grove Fertility WMA.
SGF is a very large clinic, which comes with advantages and disadvantages. One of the advantages I experienced was my doctor presenting my case to her colleagues to get additional feedback. She came back with other recommendations for us to consider in my treatment. Of the disadvantages, the biggest one, for me, was that major procedures (retrieval and transfer) will be performed by doctors you don't know. I never had a bad experience with a doctor, but for people want their doctor for every procedure, it might not be possible.
Describe your experience with your monitoring appointments at Shady Grove Fertility WMA.
I thought monitoring appointments were efficiently run. I frequently saw my primary doctor during these appointments. This was a benefit to the Arlington office. I also had the same nurses and techs at most appointments, so it was a comfortable experience.
Describe the costs associated with your care under Andrea Reh at Shady Grove Fertility WMA.
I did SGF's Shared Risk Program with PGS. It was $19,500 + $5,000 for PGS. That included up to 6 retrievals and all FETs.
Describe Andrea Reh's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility WMA.
We never discussed anything other than an eSET. I would not have wanted to transfer multiple.
9
Doctor
Andrea Reh
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Shady Grove Fertility WMA
Arlington
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 36 - 37
5 IUI
1 IVF
Recurrent Pregnancy Loss
Unexplained
European
Income $200K - $499K
Consultant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Reh brings both the experience (CRITICAL to have a team with a ton of reps when undergoing fertility treatments), as well as a straightforward, pragmatic approach to working with her patients. She took the time to fully explain our options and the data at every turn and was thoughtful and personally responsive when we had questions or things didn't go as planned. Dr. Reh supported our decision making without sugar coating nor being too hands off,
We found the Ballston office [of Shady Grove Fertility] to be ideal for frequent appointments because it was smaller and less hectic than the other offices. For weekend monitoring, we recommend K St over Fairfax for the same reasons....[cost]~$25K for risk-sharing program for IVF...We highly recommend Dr. Reh and the nursing team at the SGF Ballston office.
How was your experience with Andrea Reh at Shady Grove Fertility WMA?
We highly recommend Dr. Reh and the nursing team at the SGF Ballston office. Undiagnosed infertility and multiple miscarriages is a frustrating path. Dr. Reh brings both the experience (CRITICAL to have a team with a ton of reps when undergoing fertility treatments), as well as a straightforward, pragmatic approach to working with her patients. She took the time to fully explain our options and the data at every turn and was thoughtful and personally responsive when we had questions or things didn't go as planned. Dr. Reh supported our decision making without sugar coating nor being too hands off, and ultimately helped us with a successful IVF pregnancy.
What's one piece of advice would you give a prospective patient of Andrea Reh at Shady Grove Fertility WMA?
Always reach out with questions or concerns, she's very responsive. SGF is great, because you 100% want the experience, but recognize the different teams that you have to communicate with (finance, nursing, clinical trial, genomics). Sometimes things can get confusing which leads to frustration if you don't recognize that.
During treatment, were you treated like a number or a human with Andrea Reh at Shady Grove Fertility WMA?
Dr. Reh brings both the experience (CRITICAL to have a team with a ton of reps when undergoing fertility treatments), as well as a straightforward, pragmatic approach to working with her patients. She took the time to fully explain our options and the data at every turn and was thoughtful and personally responsive when we had questions or things didn't go as planned. Dr. Reh supported our decision making without sugar coating nor being too hands off, and ultimately helped us with a successful IVF pregnancy.
Describe the protocols Andrea Reh used in your cycles at Shady Grove Fertility WMA and their degree of success.
IUI - 5 cycles. Low dose clomid w/ 2-3 follicle development. One of the cycles added gonal-F and had to cancel due to producing 5+ mature follicles. 2 chemical pregnancies and 2 negative tests. Final cycle was IVF with genetic testing and frozen transfer of 1 embryo. Hormone doses for egg retrieval were fairly conservative due to overreaction during IUI cycles, but unexpectedly lead to low egg retrieval (8) because one ovary did not respond. Result 2 viable embryos, successful singleton pregnancy with 1st transfer.
Describe your experience with your nurse at Shady Grove Fertility WMA. (Assigned nurse: Christina Brocato)
All excellent, responsive, and thoughtful.
Describe your experience with Shady Grove Fertility WMA.
We found the Ballston office to be ideal for frequent appointments because it was smaller and less hectic than the other offices. For weekend monitoring, we recommend K St over Fairfax for the same reasons.
Describe your experience with your monitoring appointments at Shady Grove Fertility WMA.
We found the Ballston office to be ideal for frequent appointments because it was smaller and less hectic than the other offices. For weekend monitoring, we recommend K St over Fairfax for the same reasons.
Describe the costs associated with your care under Andrea Reh at Shady Grove Fertility WMA.
~$25K for risk-sharing program for IVF. IUI was covered by insurance.
Describe Andrea Reh's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility WMA.
Strongly recommended single for us due to no diagnosed conditions and history of getting pregnant (but miscarrying).
10
Doctor
Andrea Reh
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility WMA
Arlington
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Successful
NPS
10
NPS
10
Age 40 - 41
3 IVF
3 Egg Freezing
Uterine Fibroids
Recurrent Pregnancy Loss
Unexplained
Black or African-American
Income $100K - $199K
Only Doc Seen
Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
3 cycles with different protocols [with Dr. Reh]. The last one was able to produce successful PGS tested embryos...Many of my appts were with her rather than another team member. She treated my case as unique and answered questions thoroughly...She took my requests and ideas into consideration and I felt I could collaborate on my treatment...genuinely cared about my treatment and outcome.
She [nurse at Shady Grove Fertility] was so invested that I felt like we were going through this journey together. She was knowledgeable, communicative, personable...SGF Arlington is full of friendly staff from the front desk to the phlebotomists to the nurses and providers. SGF Fairfax is convenient but too big to feel like family. They also seemed to have higher turnover because I rarely saw the same staff members and they seemed less personal. I appreciated the convenience and weekend appts at fairfax though.
How was your experience with Andrea Reh at Shady Grove Fertility WMA?
Dr Reh is genuine, approachable and knowledgeable. I highly recommend her. She saw me for most of my appts and gave me clear expectations of the plan for treatment. She took my requests and ideas into consideration and I felt I could collaborate on my treatment.
What's one piece of advice would you give a prospective patient of Andrea Reh at Shady Grove Fertility WMA?
Start sooner than later with IVF and go with Dr Rey because she knows her stuff!
During treatment, were you treated like a number or a human with Andrea Reh at Shady Grove Fertility WMA?
Dr Rey genuinely cared about my treatment and outcome. Many of my appts were with her rather than another team member. She treated my case as unique and answered questions thoroughly.
Describe the protocols Andrea Reh used in your cycles at Shady Grove Fertility WMA and their degree of success.
3 cycles with different protocols. The last one was able to produce successful PGS tested embryos
Describe your experience with your nurse at Shady Grove Fertility WMA. (Assigned nurse: Ashley Westin)
I LOVED Ashley. She was so invested that I felt like we were going through this journey together. She was knowledgeable, communicative, personable and went above and beyond to meet my needs every single time!
Describe your experience with Shady Grove Fertility WMA.
SGF Arlington is full of friendly staff from the front desk to the phlebotomists to the nurses and providers. SGF Fairfax is convenient but too big to feel like family. They also seemed to have higher turnover because I rarely saw the same staff members and they seemed less personal. I appreciated the convenience and weekend appts at fairfax though.
Describe the costs associated with your care under Andrea Reh at Shady Grove Fertility WMA.
Treatment was costly as it is for most infertility treatment but it was worth it and the clinic was professional with smooth communication through the portal.
10
Doctor
Andrea Reh
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility WMA
Arlington
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018 - 2020, Successful
NPS
10
NPS
10
Age 37 - 39
3 IVF
Donor Eggs
Poor Egg Quality
Latinx
Income $100K - $199K
Architect
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Reh ws patient and took the time to answer all my questions. She was compassionate; she was reassuring and understood my concerns and the impact of bad news. She became our guide through this process, someone we trust to tell us what to expect and what we should do...Dr. Reh was very professional, she explained everything, she provided the information we asked for.
Their [Shady Grove Fertility] staff and facility interior design is excellent. Everyone knows your name and is courteous. Sometimes you have to wait a bit in the waiting room, but it is a nice waiting room and guess what, you're not alone! A lot of other women are going through the same thing...Dr. Reh was very professional, she explained everything, she provided the information we asked for. She also understood how we were feeling at the time. As news came through, she showed compassion and in a way held our hand through the process.
How was your experience with Andrea Reh at Shady Grove Fertility WMA?
Dr. Reh was very professional, she explained everything, she provided the information we asked for. She also understood how we were feeling at the time. As news came through, she showed compassion and in a way held our hand through the process.
What's one piece of advice would you give a prospective patient of Andrea Reh at Shady Grove Fertility WMA?
Ask all the questions you need and know that you can trust.
During treatment, were you treated like a number or a human with Andrea Reh at Shady Grove Fertility WMA?
Dr. Reh ws patient and took the time to answer all my questions. She was compassionate; she was reassuring and understood my concerns and the impact of bad news. She became our guide through this process, someone we trust to tell us what to expect and what we should do.
Describe the protocols Andrea Reh used in your cycles at Shady Grove Fertility WMA and their degree of success.
I went through three cycles. The first includes a lot of tests and is obviously tougher as a first time. I do not recall the specifics at this time.
Describe your experience with your nurse at Shady Grove Fertility WMA. (Assigned nurse: Cristina Brocato was my IVF (own egg) nurse)
Cristina Brocato was so lovely that I actually miss her. Wish now in pregnancy I had her to offer her kind instructions!
Describe your experience with Shady Grove Fertility WMA.
Their staff and facility interior design is excellent. Everyone knows your name and is courteous. Sometimes you have to wait a bit in the waiting room, but it is a nice waiting room and guess what, you're not alone! A lot of other women are going through the same thing.
Describe the costs associated with your care under Andrea Reh at Shady Grove Fertility WMA.
Because of my age, we selected a Shared Risk IVF. I believe it initially cost $33,000 + all medication costs were paid from my pocket. Each cycle could cost up to an additional $5,000. We receive all our money back after a failed IVF process and had to pay an additional about $10,000 for the shared risk donor process.
10
Doctor
Andrea Reh
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility WMA
Arlington
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2020, Successful
NPS
10
NPS
10
Age 33
Unexplained
European
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Reh is so kind and caring and is happy to help you understand all aspects of fertility testing and treatment. ... Dr. Reh was extremely knowledgeable, kind, caring and patient with us throughout the process. Although we ended up just going through testing, Dr. Reh explained everything thoroughly, was always open to questions, and made us feel confident in the process. We enjoyed working with her.
The clinic [Shave Grove Fertility - Arlington Branch] is very organized and clean. ... I believe they truly understand how hard this process can be for many people and try to make it as positive as possible. ... Don't be afraid to ask any question. ... The entire staff is welcoming, friendly and compassionate. ... Dr. Reh was extremely knowledgeable, kind, caring and patient with us throughout the process. Although we ended up just going through testing, Dr. Reh explained everything thoroughly, was always open to questions, and made us feel confident in the process. We enjoyed working with her.
How was your experience with Andrea Reh at Shady Grove Fertility WMA?
Dr. Reh was extremely knowledgeable, kind, caring and patient with us throughout the process. Although we ended up just going through testing, Dr. Reh explained everything thoroughly, was always open to questions, and made us feel confident in the process. We enjoyed working with her.
What's one piece of advice would you give a prospective patient of Andrea Reh at Shady Grove Fertility WMA?
Don't be afraid to ask any question. Dr. Reh is so kind and caring and is happy to help you understand all aspects of fertility testing and treatment.
During treatment, were you treated like a number or a human with Andrea Reh at Shady Grove Fertility WMA?
Dr. Reh took her time with us at every appointment. She made connections and tried to get to know us as people. She was always open to questions and concerns.
Describe your experience with Shady Grove Fertility WMA.
The clinic is very organized and clean. The entire staff is welcoming, friendly and compassionate. I believe they truly understand how hard this process can be for many people and try to make it as positive as possible.
10
Doctor
Andrea Reh
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility WMA
Arlington
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
9
NPS
10
Age 40 - 41
Donor Eggs
Poor Egg Quality
Recurrent Pregnancy Loss
Black or African-American
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Reh is great at advising patients on the process. Example: In my case, she said that my eggs were not strong enough to survive up to pregnancy, based on that we got donor eggs and am not pregnant...She treated us with respect and was very well professional during the entire process...I did 2 personal eggs transferred but had miscarriages and a donor egg transfered now...Brace to be told the truth and follow whatever she says, it will be excellent for you
SGF is up to standard and has state-of-the-art facilities. Well-organized team of professionals. Weakness is poor dissemination of financial information to patients, sometimes we got bills in the mail that were never discussed or made mentioned of during the treatment...[nurse] Rebecca was so compassionate and followed ups were on time, refills were put in earlier and communications were frequent
How was your experience with Andrea Reh at Shady Grove Fertility WMA?
Dr. Reh is great at advising patients on the process. Example: In my case, she said that my eggs were not strong enough to survive up to pregnancy, based on that we got donor eggs and am not pregnant
What's one piece of advice would you give a prospective patient of Andrea Reh at Shady Grove Fertility WMA?
Brace to be told the truth and follow whatever she says, it will be excellent for you
During treatment, were you treated like a number or a human with Andrea Reh at Shady Grove Fertility WMA?
She treated us with respect and was very well professional during the entire process.
Describe the protocols Andrea Reh used in your cycles at Shady Grove Fertility WMA and their degree of success.
Treatments ranged from injections to pills and I followed the timing
Describe your experience with your nurse at Shady Grove Fertility WMA. (Assigned nurse: Rebecca)
Rebecca was so compassionate and followed ups were on time, refills were put in earlier and communications were frequent
Describe your experience with Shady Grove Fertility WMA.
SGF is up to standard and has state-of-the-art facilities. Well-organized team of professionals. Weakness is poor dissemination of financial information to patients, sometimes we got bills in the mail that were never discussed or made mentioned of during the treatment
Describe the costs associated with your care under Andrea Reh at Shady Grove Fertility WMA.
I did 2 personal eggs transferred but had miscarriages and a donor egg transfered now. Never got qualified for any of the SGF programs. We spent over 40, 000. 00 including third-party load, out of pocket, and few coverage by insurance
Describe Andrea Reh's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility WMA.
Ours went well
9
Doctor
Andrea Reh
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility WMA
Arlington
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 31
1 IUI
Anovulation
PCOS
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Reh was great at addressing all my questions and took care of us during a very stressful time...My main issue was a PCOS diagnosis and the fact that I was not ovulating. Since there were no other known issues, we began with the least invasive option of medicated monitored cycles/timed intercourse. After two failed cycles, I decided to do an IUI to increase my odds...
[Shady Grove Fertility] Strengths - responsiveness, apt availability, bedside manner, amazing nurses, empathic doctors, easy to use trainings/portal for messaging and support from financial team Cons - nothing that I can think of to report, I all around had a great experience...Dr. Reh was great at addressing all my questions and took care of us during a very stressful time
How was your experience with Andrea Reh at Shady Grove Fertility WMA?
Dr. Reh was great at addressing all my questions and took care of us during a very stressful time. We are so grateful for our experience at SGF and feel blessed to be expecting our first child this fall.
Describe the protocols Andrea Reh used in your cycles at Shady Grove Fertility WMA and their degree of success.
My main issue was a PCOS diagnosis and the fact that I was not ovulating. Since there were no other known issues, we began with the least invasive option of medicated monitored cycles/timed intercourse. After two failed cycles, I decided to do an IUI to increase my odds. We are glad we did bc we came pregnant with our first IUI.
Describe your experience with Shady Grove Fertility WMA.
Strengths - responsiveness, apt availability, bedside manner, amazing nurses, empathic doctors, easy to use trainings/portal for messaging and support from financial team Cons - nothing that I can think of to report, I all around had a great experience
10
Doctor
Andrea Reh
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility WMA
Arlington
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
8
NPS
10
Age 38
1 IVF
European
Income $100K - $199K
Teacher
1st of 2 Docs
3 IUI With Other Docs
Donor Sperm
LGBTQ+
Neutral
Strongly Recommends
Successful
Although we only saw Dr.Bromer a few times during treatment (our nurse was our main go to and was the absolute BEST!), Dr. Bromer took his time and answered our questions at the initial consult. He also checked in during a follicle check appointment to see how things were progressing and called us after PGS testing was complete, before and after egg retrieval, and before our embryo transfer. He was also there on the day of our first ultrasound to congratulate us, show us our baby, and her heartbeat! He was compassionate and we always felt like we were in good hands under his care.
Our nurse Toni made our experience [at Shady Grove Fertility] exceptional. We looked forward to hearing from her and actually miss her now that we are pregnant!...We chose the shared risk program ($22,500) through Shady Grove which included 6 stimulated cycles and unlimited transfers until 1 live birth. We also added the PGS testing for 5,000 for a total of $27,500...The clinic is well organized. From our first contact to set up a consultation, to financial counseling, to our final appointment before discharge, everything always ran smoothly and the staff had all bases covered. I really liked how patients get a patient portal online where you have direct access to your test results, monitoring and treatment schedule, and messaging for your doctor, nurse, front desk, or financial coordinator. If I had to name one weakness it would probably be that they are not open on weekends for monitoring or phone calls, so if one of your monitoring days falls on a weekend you have to travel to another office. For us, it was Rockville, MD which was an additional 30 minute drive.
How was your experience with Jason Bromer at Shady Grove Fertility WMA?
We switched to SGF after a not so great experience with another clinic in Pittsburgh. We had heard so many wonderful things about Shady Grove and were so excited and full of hope to start treatment with them. Dr. Bromer is friendly, positive, and honest, but also to the point which we appreciated. He took his time with us at our initial in person consult. Prior to this, wewere even given a free of charge phone consult before scheduling our first office consultation since we lived 2 hours away from the clinic. Both times he was very knowledgeable, kind and answered our questions about treatment, PGS testing, ICSI, and medication protocols.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility WMA?
If you are a self-pay patient as we were, don’t be afraid to ask questions about the financial options offered. You will meet with a financial advisor at SGF as well, and she is awesome. But we went with the “shared risk” plan and probably could have gone with the “multi cycle” plan to save some $. Hindsight is 20/20, but be sure to ask questions about chances of success based on your particular situation or diagnosis before making that big decision!
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility WMA?
Although we only saw Dr.Bromer a few times during treatment (our nurse was our main go to and was the absolute BEST!), Dr. Bromer took his time and answered our questions at the initial consult. He also checked in during a follicle check appointment to see how things were progressing and called us after PGS testing was complete, before and after egg retrieval, and before our embryo transfer. He was also there on the day of our first ultrasound to congratulate us, show us our baby, and her heartbeat! He was compassionate and we always felt like we were in good hands under his care.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility WMA and their degree of success.
I was treated with a high responder antagonist protocol. I believe the reason for this was that I don’t have any diagnosed fertility issues (although I *may* have some underlying problems, read below) and Dr. Bromer was confident that he could retrieve eggs. I am in a same sex marriage, which was the primary reason my wife and I chose IVF to start a family. However, I also have a substantially sized endometrioma on my right ovary which was likely getting in the way of IUI success and most likely points to endometriosis elsewhere, although I’ve never had the lap surgery done. As far as the treatment plan goes, I was on birth control for 18 days prior to starting 150 IUs of Follistim/Gonal F daily (after my first follicle check this was increased to 175 daily) and 75 IU Menapur, daily. I started Ganirelix 1x per day once follicles were &gt;14mm. Triggered with Lupron. The results were: 16 eggs retrieved, 15 mature, 13 fertilized and 8 made it to 5 day blastocysts. Of those 8, 6 were PGS normal.
Describe your experience with your nurse at Shady Grove Fertility WMA. (Assigned nurse: Toni)
Our nurse Toni made our experience exceptional. We looked forward to hearing from her and actually miss her now that we are pregnant! She was extremely organized, prompt, friendly, and positive. She made sure to call at a time that my wife and I would be available. She never treated us like a number even though I’m sure she was extremely busy. She always took her time when speaking to us and made sure to answer all of our questions...and we had a lot of questions! Shady Grove Frederick was a wonderful experience and the main reason was because of Toni and the staff there. We always felt like we were in good hands when we were there.
Describe your experience with Shady Grove Fertility WMA.
Shady Grove Frederick is one of their smaller office in my opinion, so we always felt like we were getting individualized attention. We always saw the same friendly faces at each appointment which took a lot of the anxiety away. The clinic is well organized. From our first contact to set up a consultation, to financial counseling, to our final appointment before discharge, everything always ran smoothly and the staff had all bases covered. I really liked how patients get a patient portal online where you have direct access to your test results, monitoring and treatment schedule, and messaging for your doctor, nurse, front desk, or financial coordinator. If I had to name one weakness it would probably be that they are not open on weekends for monitoring or phone calls, so if one of your monitoring days falls on a weekend you have to travel to another office. For us, it was Rockville, MD which was an additional 30 minute drive.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility WMA.
Our treatment was not covered at all under insurance. We chose the shared risk program ($22,500) through Shady Grove which included 6 stimulated cycles and unlimited transfers until 1 live birth. We also added the PGS testing for 5,000 for a total of $27,500. We became pregnant on the first try, after 1 retrieval and 1 transfer, so we overpaid! BUT, we probably wouldn’t have changed our decision. Hindsight is 20/20, but I think we would have gone with the shared risk plan ultimately for peace of mind and not knowing if we would have failed transfers or not. To help compare the other plans available...1 cycle at SGF is $10,500. With PGS it’s 14,000. The “multi cycle” plan allows for 2 stimulated cycles with unlimited frozen embryo transfers for $18,500 or $23,500 with PGS.
Describe Jason Bromer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility WMA.
Shady Grove Fertility in general has a strong stance on only transferring 1 embryo in most circumstances. Personally, we were totally on board with this.
8
Doctor
Jason Bromer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility WMA
Frederick
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 42
1 IVF
Poor Egg Quality
Unexplained
European
Income $50K - $99K
Teacher
3rd of 3 Docs
4 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Bromer was an outstanding caregiver...was very clear that our chances with our own eggs might be low, given our age, history, and diagnosis. Every step of the way, he was trying to save us time, money, and heartache. In all his communications, he was warm, compassionate, and candid...listened carefully to all our questions and concerns...We eventually conceived using our own eggs (at age 42) in an IVF cycle with Dr. Bromer.
I found it comforting to be at such a large clinic [Shady Grove Fertility]. There’s never a lapse in care with such a big practice. Also—not all SGFC doctors are created equal! If you’re not thrilled with the first provider you see, you can switch...All the nurses at the Frederick office were amazing, but Toni was just outstanding. Kind, funny, encouraging, and sensitive...
How was your experience with Jason Bromer at Shady Grove Fertility WMA?
Dr. Bromer was very clear that our chances with our own eggs might be low, given our age, history, and diagnosis. Every step of the way, he was trying to save us time, money, and heartache. In all his communications, he was warm, compassionate, and candid. He incorporated our wishes into his own treatment recommendations, and listened carefully to all our questions and concerns. We eventually conceived using our own eggs (at age 42) in an IVF cycle with Dr. Bromer. We will be forever grateful to him for his guidance, treatment plan, and advice.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility WMA?
You can totally trust his guidance—he is up-to-date on all the most current research, and he truly cares about his patients.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility WMA?
Dr. Bromer was an outstanding caregiver. He was candid about our chances, but willing to listen to our wishes and guide our care accordingly.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility WMA and their degree of success.
I was 42.5 when my cycle occurred. Dr. Bromer used a standard IVF antagonist protocol with bcp priming for us. He also recommended ICSI due to the age of my eggs (we had avoided ICSI in a prior cycle because we had no MFI issues). Dr. Bromer also recommended a freeze all cycle, given my response in a previous cycle. He was also receptive and encouraging when it came to my own reading on supplements; with his approval, I took melatonin, myo inositol, ubiquinol, fish oil, and MTHFR prenatal vitamins. We did not use PGS. We had three 5AA embryos and one 5AB embryo to freeze. We transferred one embryo, which resulted in the birth of our first child at 43.
Describe your experience with your nurse at Shady Grove Fertility WMA. (Assigned nurse: Toni Benjamin )
All the nurses at the Frederick office were amazing, but Toni was just outstanding. Kind, funny, encouraging, and sensitive—we just adored her.
Describe your experience with Shady Grove Fertility WMA.
I found it comforting to be at such a large clinic. There’s never a lapse in care with such a big practice. Also—not all SGFC doctors are created equal! If you’re not thrilled with the first provider you see, you can switch.
Describe Jason Bromer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility WMA.
I was the one with the strongest preference for eSET, given what I had read about the risks of multiple transfers. Dr. Bromer was in agreement with our preference, and did not urge us to transfer more than one embryo, despite our age.
10
Doctor
Jason Bromer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility WMA
Frederick
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
10
NPS
10
Age 37 - 38
Diminished Ovarian Reserve
Tubal Blockage
European
Income $50K - $99K
3rd of 3 Docs
4 IUI With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Bromer understands there’s more to infertility and every patient is different. He sees me as a person, not just lab numbers, and treats me with care and respect...He seems to understand how challenging and stressful this is, so he presents all the information up front and made me aware of all my options and the chances of it working realistically. No false hope, but he’s kind about it, and willing to work with the patient
The entire staff at SGF is beyond kind. They all understand this is an emotional and stressful situation and they make me feel valued and respected. They’ve listened to fears and concerns with patience. They’re exceptional to me...If you’re within a driving distance of a few hours, it’s worth using them. Compared to other clinics and doctors I’ve seem, SGF’s approach seems to be treating an individual compared with treating a “diagnosis.”
How was your experience with Jason Bromer at Shady Grove Fertility WMA?
Dr. Bromer looked over my entire medical history, not just the lab numbers. Fertility science is constantly changing and he seems understanding of that, whereas other doctors I’ve had historically are inflexible. Dr. Bromer is honest and direct while being caring. He seems to understand how challenging and stressful this is, so he presents all the information up front and made me aware of all my options and the chances of it working realistically. No false hope, but he’s kind about it, and willing to work with the patient. I have the utmost respect for him.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility WMA?
See him. You won’t regret it.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility WMA?
Dr. Bromer understands there’s more to infertility and every patient is different. He sees me as a person, not just lab numbers, and treats me with care and respect.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility WMA and their degree of success.
I will be using an IVF cycle with a sperm donor. The amount and types of medications will be closely monitored dependent on my body’s response to them.
Describe your experience with your nurse at Shady Grove Fertility WMA. (Assigned nurse: Jamie)
The entire staff at SGF is beyond kind. They all understand this is an emotional and stressful situation and they make me feel valued and respected. They’ve listened to fears and concerns with patience. They’re exceptional to me.
Describe your experience with Shady Grove Fertility WMA.
Previously my only complaint would’ve been access to Shady Grove clinics, but as they’re spreading and opening new locations, it’s no longer a concern. If you’re within a driving distance of a few hours, it’s worth using them. Compared to other clinics and doctors I’ve seem, SGF’s approach seems to be treating an individual compared with treating a “diagnosis.” A friend recommended them to me after bad experiences at other clinics and I’m so grateful she did.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility WMA.
There are several treatment options with different costs associated, including shared responsibility, income based discounts, and the one I used- military discounts.
10
Doctor
Jason Bromer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility WMA
Frederick
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
9
NPS
8
Age 29 - 30
European
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Too early to know
I liked that he [Dr. Jason Bromer] took the time to explain the results fully to me during the testing. My husband also felt comfortable with him. He was positive and easy to understand and trust. I had read reviews about the clinic that you don't ever see your doctor or talk to the doctor but that is not my experience...I never felt like a number and he was there to see me during my visits, even called me with results after he had left for the day.
My care coordinator [at Shady Grove Fertility clinic] was the person I talked to the most. She was wonderful and always available to answer any questions or send me a quick email in the portal. She helped me with scheduling all of the appointments and really made it easy...The clinic is either really busy or they have limited slots for testing. The testing is slow and takes time. I didn't realize dropping off samples required an appointment
How was your experience with Jason Bromer at Shady Grove Fertility WMA?
I liked that he took the time to explain the results fully to me during the testing. My husband also felt comfortable with him. He was positive and easy to understand and trust. I had read reviews about the clinic that you don't ever see your doctor or talk to the doctor but that is not my experience.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility WMA?
The testing will take awhile to time everything correctly.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility WMA?
We went to an information session with where Dr. Brommer was the presenter. Since no one else showed up for the session, we pretty much had an individual tour of the facility and were able to get to know him prior to him being our doctor in a more casual setting. Through out testing and consultation I never felt like a number and he was there to see me during my visits, even called me with results after he had left for the day.
Describe your experience with your nurse at Shady Grove Fertility WMA.
My care coordinator was the person I talked to the most. She was wonderful and always available to answer any questions or send me a quick email in the portal. She helped me with scheduling all of the appointments and really made it easy.
Describe your experience with Shady Grove Fertility WMA.
The clinic is either really busy or they have limited slots for testing. The testing is slow and takes time. I didn't realize dropping off samples required an appointment so my husbands tests took longer to schedule and wait for the appointment than my test. I also did not like getting scolded by the blood draw staff member about not making an appointment due to it being a weekend. I followed the protocol and I felt like I was inconveniencing her by having her do her job.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility WMA.
The pre-screening tests were covered by my insurance (I did have to pay a few rather large co-pays). All other costs are out of pocket.
9
Doctor
Jason Bromer
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Shady Grove Fertility WMA
Frederick
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
9
Age 30 - 31
7 IUI
1 IVF
European
Income $50K - $99K
Only Doc Seen
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
On the third cycle, we started doing monitoring through Shady Grove, meaning bloodwork and ultrasound to track ovulation and introduced 50mg of Clomid to the cycle. After this cycle was not successful, Dr. Roth suggested we do an HSG test to make sure there were no blockages in my fallopian tubes and that my uterus was normal. After getting normal results back from that test, we started our 4th IUI cycle.... ultimately decided to try IVF. I began the cycle taking birth control to suppress natural ovulation. We also used Menopur (75 IU), Follistim AQ (200IU), and Ganirelix (250MCG). We used Lupron (1mL) for the trigger before egg retrieval. After the Fresh Embryo Transfer, I began taking Estradiol (2mg tab) twice daily, and Endometrin (100mg tab) 3 times a day. This transfer was not successful. I have just started taking birth control again for the frozen embryo transfer and will begin Estrace/Estradiol 2mg tab 3x a day soon.
We've had 3 nurses over the course of our treatment at Shady Grove...I think, now that they have figured out the staffing changes, that both nurses we have dealt with are doing their best to make us feel like patients and not just numbers. Overall, our experience has been a positive one... It is a little bit of an inconvenience that the Frederick office is only able to do bloodwork and/or ultrasound and I have to travel for any other type of procedure. Initially, when we started this process over a year ago, they were rearranging their staff and we went through 3 nurses before we landed with Janine.
How was your experience with Lauren Roth at Shady Grove Fertility WMA?
Lauren is supportive, empathetic and professional. We've had three treatment consultations with her. In each meeting, she clearly stated where we were in the treatment process, what the next steps or options were, and any risks associated with procedures. She would check in with us to make sure we understood everything and was able to do this without us feeling patronized. We asked many questions and Lauren always made sure we had as much information as we could before making any decisions. We felt/feel that she gave us her honest opinions and she supported us in each decision we have made thus far. Whether that be opting in or out of genetic testing, choosing to continue IUI after our miscarriage and switching to IVF, Dr. Roth has been supportive of each decision. She has also been quick to respond to any messages or emails we have left with questions. She never makes you feel ashamed or stupid for asking questions, even if they are as silly as "is it okay to dye my hair?" During procedures (we have done multiple IUI's and one fresh embryo transfer with her and will be doing a frozen transfer at the end of October), Lauren talks through the procedure as it's happening. This was especially helpful and comforting for my wife and me. I know my wife would have been asking a million questions if she had not been walking us through it. After our miscarriage, Dr. Roth was sympathetic and gentle about asking when we wanted to proceed to the next step. We have never felt rushed or pushed in a certain direction. She allowed us to make our own decisions about our treatment plan and it does make us feel like we are a team.
What's one piece of advice would you give a prospective patient of Lauren Roth at Shady Grove Fertility WMA?
Don't be afraid to ask all your questions and voice your concerns. She will listen.
During treatment, were you treated like a number or a human with Lauren Roth at Shady Grove Fertility WMA?
Lauren is extremely considerate. She is empathetic and encouraging. She is very knowledgeable and checks in with us to make sure we understand everything before proceeding. During procedures, she is vocal about what is happening so we have a better understanding of how things are going in real-time. She has a comforting nature and I feel like she has supported us in every decision we have made along the way.
Describe the protocols Lauren Roth used in your cycles at Shady Grove Fertility WMA and their degree of success.
We started this journey without medications. The first two cycles of IUI were natural. At the time we started the process I was 29 and had no health issues that would indicate the need to use anything else. We also used at home Ovulation Predictor Kits (OPK) to track my LH level and predict my ovulation window. We used the Ovidrel trigger shot starting in cycle 2. On the third cycle, we started doing monitoring through Shady Grove, meaning bloodwork and ultrasound to track ovulation and introduced 50mg of Clomid to the cycle. After this cycle was not successful, Dr. Roth suggested we do an HSG test to make sure there were no blockages in my fallopian tubes and that my uterus was normal. After getting normal results back from that test, we started our 4th IUI cycle. This cycle resulted in a chemical pregnancy. 5th IUI we also introduced an FSH injectable (Follistim AQ, can't remember the dosage). On the 6th IUI cycle, we continued with Clomid and Follistim, increasing the dosage slightly on the Follistim. We were successful in this attempt and found out we were pregnant on New Year's Eve. I made it 14 weeks and had a miscarriage in March of 2019. We used April as a recovery month and did a saline ultrasound in May to confirm that all the tissue was removed and my uterus was clear to try another IUI. We continued with the protocol that we used in the 6th cycle except I used Letrozole 2.5mg instead of Clomid because of a national shortage. This protocol was successful for us so Dr. Roth felt that we didn't change it. After this cycle was negative, we discussed our options with Dr. Roth and ultimately decided to try IVF. I began the cycle taking birth control to suppress natural ovulation. We also used Menopur (75 IU), Follistim AQ (200IU), and Ganirelix (250MCG). We used Lupron (1mL) for the trigger before egg retrieval. After the Fresh Embryo Transfer, I began taking Estradiol (2mg tab) twice daily, and Endometrin (100mg tab) 3 times a day. This transfer was not successful. I have just started taking birth control again for the frozen embryo transfer and will begin Estrace/Estradiol 2mg tab 3x a day soon.
Describe your experience with your nurse at Shady Grove Fertility WMA. (Assigned nurse: Toni Benjamin)
We've had 3 nurses over the course of our treatment at Shady Grove. Allison Catalani was our initial point of contact and she was organized and helpful. She was only our nurse for a few weeks (staffing changes). Throughout the IUI process, our nurse was Jody DeRaimo. Jody was friendly and knowledgeable, however, I did feel that she could be unorganized at times. She would ask me what medications I was taking and what kind of cycle I was doing or say she was going to send something to the pharmacy that day, but it didn't get sent. It felt like she had too much on her plate. In comparison, our IVF nurse, Toni Benjamin is "on the ball." She is very organized, and she has been able to answer all of my questions without having to ask or confirm with someone else. She reminded us to get our sperm shipped to the clinic, and then followed up with the Rockville office to make sure it got there. She sent medications to 3 pharmacies so we could get the lowest cost. She has been very nice to work with thus far.
Describe your experience with Shady Grove Fertility WMA.
Shady Grove Fertility - Frederick as a clinic is welcoming and clean. The staff is friendly and professional. It is a little bit of an inconvenience that the Frederick office is only able to do bloodwork and/or ultrasound and I have to travel for any other type of procedure. Initially, when we started this process over a year ago, they were rearranging their staff and we went through 3 nurses before we landed with Janine. That was a bit confusing because it felt like we didn't know who we should be talking to, and when we did talk to someone, they weren't always sure what our protocol was. I think, now that they have figured out the staffing changes, that both nurses we have dealt with are doing their best to make us feel like patients and not just numbers. Overall, our experience has been a positive one.
Describe the costs associated with your care under Lauren Roth at Shady Grove Fertility WMA.
We were lucky in that our insurance covered 6 IUI cycles. However, we had a $50 copay for any visit to the clinic regardless of the type of appointment, and the IUI's were only covered after we met our deductible. Medications were partially covered as well. The HSG test was not covered, and that was $350 up front. The billing for this was a bit confusing because Shady Grove's system was a few months behind, so even though we paid up-front for the HSG exam, they applied that money to other charges on our account. In the course of the IUI treatment, we spent $16,000 (not including sperm). As we moved to IVF treatment, nothing is covered by our insurance. We opted for Shady Grove's Shared Risk Program, which is $19,500.00 plus the cost of medications (so far $2,331.00).
Describe Lauren Roth's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility WMA.
When we asked about the number of embryos, Dr. Roth explained to us that because of my age (30) if we did multiple embryos we would only be increasing our chance of twin rather than increasing the chance of pregnancy. She felt that the odds were good to transfers only one since the rate of pregnancy for someone my age is around 50%.
10
Doctor
Lauren Roth
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Shady Grove Fertility WMA
Frederick
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
9
NPS
10
Age 33
1 IVF
1 Egg Freezing
Endometriosis
Unexplained
European
Income $50K - $99K
3rd of 3 Docs
6 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
We started seeing Dr Bromer after a failed cycle at a different clinic. He changed up the stimulation medication and along the way, changed and edited the dosage as needed. He is always monitoring and adjusting as he sees fit which is very appreciated. He also suggested PGS testing and an ERA assessment...He really looks into everything and is extremely thorough. He self reports that he has been through IVF so he understands the emotional component from personal experience...
Shady Grove Fertility is a big clinic. The Frederick office that we go to is smaller and super personable. Very friendly and warm staff all the way around. The main lab is located in Rockville and I think due to its size is a bit more formal and less personable...Shady Grove has a Shared Risk Program that some are eligible for. You pay a certain amount for 6 cycles. If you do not take home a baby (either due to the 6 cycles not working or your inability to continue for whatever reason) you are able to get a 100% refund. This does not include medication.
How was your experience with Jason Bromer at Shady Grove Fertility WMA?
Dr Bromer gives you faith. He really looks into everything and is extremely thorough. He self reports that he has been through IVF so he understands the emotional component from personal experience. He gives us confidence that things will eventually work out.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility WMA?
As long as you do your own research and have questions to ask, he will always find and give an answer.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility WMA?
You can tell that Dr Bromer cares. He follows up, makes sure you are doing ok, checks in on you, explains everything so well and does his research specific to you and your situation.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility WMA and their degree of success.
We started seeing Dr Bromer after a failed cycle at a different clinic. He changed up the stimulation medication and along the way, changed and edited the dosage as needed. He is always monitoring and adjusting as he sees fit which is very appreciated. He also suggested PGS testing and an ERA assessment.
Describe your experience with your nurse at Shady Grove Fertility WMA. (Assigned nurse: Toni Benjamin )
Our nurse(s) honestly feel like family. They smile with you, cry with you, cheer you on and are constantly checking in and updating you - sometimes “just because.” They respond same day (if not same hour) and are just the very best!
Describe your experience with Shady Grove Fertility WMA.
Shady Grove Fertility is a big clinic. The Frederick office that we go to is smaller and super personable. Very friendly and warm staff all the way around. The main lab is located in Rockville and I think due to its size is a bit more formal and less personable.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility WMA.
Shady Grove has a Shared Risk Program that some are eligible for. You pay a certain amount for 6 cycles. If you do not take home a baby (either due to the 6 cycles not working or your inability to continue for whatever reason) you are able to get a 100% refund. This does not include medication.
9
Doctor
Jason Bromer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility WMA
Frederick
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 27
1 IVF
Male Factor
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
6 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Although I have yet to have success, I have been very happy with my experiences so far in Dr. Jason Bromer’s care. ... The very first statement Dr. Bromer made at our initial consultation was “Ok, I’ve reviewed all your previous records, but I want to hear it from you. What have you been through, how has this process been for you?” ...
Shady Grove Fertility has been phenomenal. Office visits are very efficient and I’ve been able to get out in a timely fashion and get back to work. All of the staff is so kind and wonderful. They have hours daily, even on the weekends. They also have an on call service for after regular hours which helps when you have questions or concerns.
How was your experience with Jason Bromer at Shady Grove Fertility WMA?
Although I have yet to have success, I have been very happy with my experiences so far in Dr. Jason Bromer’s care. He listened to our wants and needs and I feel like he looked at us as people and not just numbers. I just got my results after our first IVF cycle yesterday and he was so compassionate on the phone. He was patient and answered every question I had. I felt like he truly felt the grief with us. I have all the faith in him that we will be successful
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility WMA?
Trust in him and in the process.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility WMA?
The very first statement Dr. Bromer made at our initial consultation was “Ok, I’ve reviewed all your previous records, but I want to hear it from you. What have you been through, how has this process been for you?” That was the first time I had a doctor ask me that. And not immediately look at my age and just shrug me and my husband off and say “oh you’ve got plenty of time!”
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility WMA and their degree of success.
I was started on Menopur 75 IU and Gonal F 150 IU as my stimulation drugs. I also took Cetrotide. Lupron was my trigger drug prior to egg retrieval. I was stimulating really quickly so my doses were lowered part way through the stimulation process. I ended up with 19 follicles, 9 eggs, and 5 embryos. Unfortunately only one of my embryos made it to Blastocyst stage. It was transferred on day 5. We were unsuccessful. We plan to initiate another cycle soon.
Describe your experience with your nurse at Shady Grove Fertility WMA. (Assigned nurse: Jamie Dean)
Jamie has been fantastic through this process. She has returned messages in a timely manner, has been very compassionate, and has tried to help us as much as possible in this journey. She even made sure to call at times that worked with our work schedules so my husband and I could get results together.
Describe your experience with Shady Grove Fertility WMA.
Shady Grove Fertility has been phenomenal. Office visits are very efficient and I’ve been able to get out in a timely fashion and get back to work. All of the staff is so kind and wonderful. They have hours daily, even on the weekends. They also have an on call service for after regular hours which helps when you have questions or concerns.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility WMA.
I felt that our treatment was pretty cost effective compared to other facilities that I have heard about. For our first IVF cycle it was about $7,500
10
Doctor
Jason Bromer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility WMA
Frederick
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
8
NPS
8
Age 35
1 IUI
European
Latinx
Native American
Income $50K - $99K
Operations
Only Doc Seen
Donor Sperm
LGBTQ+
Neutral
Neutral
Success w/ Doc Too early to know
He [Dr. Jason Bromer] is very straightforward and clear, which I like. If you want a very gentle bedside manner, that's not really him, but he's not rough either. Somewhere in between. Very realistic, but he clearly cares too...Ask lots of questions - he is happy to answer. Expect realism but not coddling...I am in a same-sex marriage, and I'm a good candidate for IUI so the one cycle we've done so far has been natural with trigger shot. He gave me the option to go without trigger, but I wanted it. We may change protocol next time, but we'll see.
Counseling with a social worker [at Shady Grove Fertility] for using 3rd party genetic material was out of network and was $300. Natural Cycle IUI is $1200 per cycle, but we were approved for the Shared Help Discount at 15% (income based), so natural cycle IUI for us is $1020...They are a well-oiled machine, so they have the process down pat. However, you need to be organized and know your insurance coverage and all your financials. Don't trust them to get it right. They have a patient portal, which is great, but it's severely underutilized, in my opinion. Mainly for messages with appointments. I had to ask for my lab results to be posted, and my treatment estimate never was. The portal is great, but they should really use it more.
How was your experience with Jason Bromer at Shady Grove Fertility WMA?
He is very straightforward and clear, which I like. If you want a very gentle bedside manner, that's not really him, but he's not rough either. Somewhere in between. Very realistic, but he clearly cares too.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility WMA?
Be prepared and do your research. Ask lots of questions - he is happy to answer. Expect realism but not coddling.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility WMA?
Shady Grove Fertility is a well-oiled machine, so sometimes you feel like a number while in the office, but Dr. Bromer and my LPN make me feel human.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility WMA and their degree of success.
I am in a same-sex marriage, and I'm a good candidate for IUI so the one cycle we've done so far has been natural with trigger shot. He gave me the option to go without trigger, but I wanted it. We may change protocol next time, but we'll see.
Describe your experience with your nurse at Shady Grove Fertility WMA. (Assigned nurse: Jody)
Jody is great. Straightforward and compassionate without being coddling. Very capable.
Describe your experience with Shady Grove Fertility WMA.
They are a well-oiled machine, so they have the process down pat. However, you need to be organized and know your insurance coverage and all your financials. Don't trust them to get it right. They have a patient portal, which is great, but it's severely underutilized, in my opinion. Mainly for messages with appointments. I had to ask for my lab results to be posted, and my treatment estimate never was. The portal is great, but they should really use it more.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility WMA.
We have some coverage, so each office visit was a $40 copay. Counseling with a social worker for using 3rd party genetic material was out of network and was $300. Natural Cycle IUI is $1200 per cycle, but we were approved for the Shared Help Discount at 15% (income based), so natural cycle IUI for us is $1020. Medicated is $1800/cycle ($1530 for us). Sperm is separate. We do not have insurance coverage for IUI. HSG was covered, as was all lab work.
8
Doctor
Jason Bromer
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Shady Grove Fertility WMA
Frederick
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 35 - 36
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
Income $200K - $499K
Marketer or PR
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
It was clear that Dr. Bromer was always cognizant of our specific situation; he wasn't giving blanket/general recommendations when he spoke to us...I was personally looking for a doctor to be realistic versus optimistic but also to offer his point of view on the best option for us (own eggs vs. donor). I vetted four clinics and he was the first to deliver on my expectations. He called us several times while he was on vacation to personally review some unexpected setbacks and his recommendations for moving forward.
We participated in the shared risk donor program [at Shady Grove Fertility] in which we were one of three recipients (so we shared the cost). The total was about $26K...operates like a well-oiled machine. Their process for out-of-state patients is pretty seamless, and they really work to streamline the number of visits for those who live far away. They did get a few of our appointment times mixed up during our visit, which meant we were left sitting in the lobby for an extended period of time and my husband had to do his SA while we were supposed to be meeting with a social worker, but that was the only hiccup. While not a hugely important factor, their Rockville office is gorgeous. We also visited Fredrick and Towson, both of which
How was your experience with Jason Bromer at Shady Grove Fertility WMA?
I was personally looking for a doctor to be realistic versus optimistic but also to offer his point of view on the best option for us (own eggs vs. donor). I vetted four clinics and he was the first to deliver on my expectations. He called us several times while he was on vacation to personally review some unexpected setbacks and his recommendations for moving forward. He was willing to consider my thoughts on how to proceed; he offered an expert opinion but was not overly prescriptive. He is kind, compassionate and invested in your success. Aside from a new patient consult, in-person consult and various phone conversations, we had much more interaction with our nurse than our doctor.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility WMA?
Be up front on what you're hoping he can help with.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility WMA?
It was clear that Dr. Bromer was always cognizant of our specific situation; he wasn't giving blanket/general recommendations when he spoke to us.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility WMA and their degree of success.
Since I am a donor egg recipient, my protocol was related to an embryo transfer only and was pretty standard (Lupron, progesterone, estrogen). I responded well to what he prescribed.
Describe your experience with your nurse at Shady Grove Fertility WMA. (Assigned nurse: Vivian )
Vivian was always pleasant and to-the-point. There were a few small admin-type mix-ups, but nothing that affected my protocol. She was quick to respond to questions and always kept me up to date on my donor's status.
Describe your experience with Shady Grove Fertility WMA.
Shady Grove Fertility operates like a well-oiled machine. Their process for out-of-state patients is pretty seamless, and they really work to streamline the number of visits for those who live far away. They did get a few of our appointment times mixed up during our visit, which meant we were left sitting in the lobby for an extended period of time and my husband had to do his SA while we were supposed to be meeting with a social worker, but that was the only hiccup. While not a hugely important factor, their Rockville office is gorgeous. We also visited Fredrick and Towson, both of which were nice but not on the same level. I do wish Towson had onsite wellness (acupuncture, etc.) like Rockville, but they were able to refer me out to a local clinic. The donor coordinator team was on the ball - very communicative and gave lots of personal attention when needed. One frequent criticism I hear is that their financial department is difficult to work with, but that was not our experience.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility WMA.
We participated in the shared risk donor program in which we were one of three recipients (so we shared the cost). The total was about $26K.
Describe Jason Bromer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility WMA.
N/A
What specific things went wrong at Shady Grove Fertility WMA?
  • Lost appointments
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility WMA.
My only complaint is that my nurse forgot to write stat on a bloodwork order which resulted my beta not being available the same day.
10
Doctor
Jason Bromer
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility WMA
Frederick
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Unknown Success
NPS
9
NPS
9
Age 28 - 31
4 IUI
Male Factor
Unexplained
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Bromer seems to be highly intelligent in his field. He does not “sugar coat” anything and he doesn’t just tell you what you want to hear. He is honest and has research and scientific reason to back up his methods. I was highly skeptical to use any fertility medications. He respected my choice and now that we are about to start IVF and I was worried about all the meds, he definitely eased my mind and made me feel confident about our chances with IVF as well as the safety of the medicine.
Good wait time. I never felt like I had to wait a long time for any appt. Staff [Shady Grover] is so helpful and encouraging. I feel like it’s such a big organization but they really try to make you feel important. ... Their IUI cost is reasonable without insurance and the shared risk IVF program is great. ... One person explained to me that low morphology meant that we would never conceive a normal child in our own.
How was your experience with Jason Bromer at Shady Grove Fertility WMA?
Dr. Bromer seems to be highly intelligent in his field. He does not “sugar coat” anything and he doesn’t just tell you what you want to hear. He is honest and has research and scientific reason to back up his methods. I was highly skeptical to use any fertility medications. He respected my choice and now that we are about to start IVF and I was worried about all the meds, he definitely eased my mind and made me feel confident about our chances with IVF as well as the safety of the medicine.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility WMA?
Ask a lot of questions. He is honest and will give you a medically researched answer. Do not expect a warm and fuzzy guy. However, you should expect someone who cares about the best way to give you and your spouse the baby you want.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility WMA?
Staff is warm and welcoming. Dr. Bromer validated my concerns and gave me intellectual, researched evidence to back up any answers to questions that I had.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility WMA and their degree of success.
IUI with clomid was suggested but I refused meds and he very honestly told me that was fine but after so many IUIs it was time to possibly change protocol. Now after four failed cycles, he has respectfully advised us and with confidence- IVF is the best next step. We are getting ready to begin that soon.
Describe your experience with your nurse at Shady Grove Fertility WMA. (Assigned nurse: Toni)
Very kind and encouraging. Very organized and helpful.
Describe your experience with Shady Grove Fertility WMA.
Good wait time. I never felt like I had to wait a long time for any appt. Staff is so helpful and encouraging. I feel like it’s such a big organization but they really try to make you feel important.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility WMA.
Regular co pays for office visits. Their IUI cost is reasonable without insurance and the shared risk IVF program is great. You basically pay the amount that 2 cycles costs and then you can do up to 6 cycles and back out anytime if need be to get money back if you don’t get a baby.
What specific things went wrong at Shady Grove Fertility WMA?
  • Provided conflicting information
Describe the specific things that went wrong at Shady Grove Fertility WMA.
One person explained to me that low morphology meant that we would never conceive a normal child in our own. I realized that this was an uneducated answer and I simply moved on.
9
Doctor
Jason Bromer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Shady Grove Fertility WMA
Frederick
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
8
NPS
9
Age 34
1 IVF
1 Egg Freezing
Male Factor
European
Black or African-American
Native American
Income $200K - $499K
Entrepreneur
Only Doc Seen
Neutral
Strongly Recommends
Unsuccessful
Dr Bromer is an incredibly honest, understanding, truthful, scientific clinician. I wanted less fluff and more fact for the IVF process and he gave us just that... Don’t expect warm and fuzzies. He is kind, but he is a good doctor who’s main interest seems to be in the science behind getting and keeping a woman pregnant, not hand holding or coddling through the process.... When monitoring discovered a cyst he called me personally to discuss the details, importance and impact of the suggested immediate aspiration.
As part of the Shady Grove Fertility system my direct interaction with my doctor or nurse was limited and I got pass around in the system... Mindy [a nurse] was phenomenal. She always called me back within 24 hours, she would let me blabber away on the phone about my fears, doubts or excitement of a recent step in the treatment process. She provides detailed protocols and follow up phone calls to make sure I’m doing well with the next step.As part of the Shady Grove Fertility system my direct interaction with my doctor or nurse was limited and I got pass around in the system...
How was your experience with Jason Bromer at Shady Grove Fertility WMA?
Dr Bromer is an incredibly honest, understanding, truthful, scientific clinician. I wanted less fluff and more fact for the IVF process and he gave us just that. As part of the Shady Grove Fertility system my direct interaction with my doctor or nurse was limited and I got pass around in the system, but when planning out our IVF protocol he heard everything we wanted, gave us all our options, and even when we said we eventually wanted to transfer two embryos in pursuit of twins he said “I would strongly recommend against that but we’ll do what you want. IVF has higher success rates nowadays than historically, it’ll be healthier for you and your baby if you transfer just one.” When monitoring discovered a cyst he called me personally to discuss the details, importance and impact of the suggested immediate aspiration. Even the day after my retrieval with a different doctor, my pain was unfathomable and he jumped into my emergency appointment to ensure no internal bleeding, ovarian twisting or unintentional rupture had taken place, when usually it was only myself, the ultrasound tech and a random nurse in my appointments. Even during this opiod crisis he didn’t say “it’s really unusual you to be hurting like this, just go home and rest.” He made sure I was safe and comfortable during my recovery, gave me a small prescription of a higher dose pain killer which finally enabled me to sit and sleep, and I returned to a normal state of post retrieval pain 2 days later without completing the prescription. Just today when one of our two embryos returned with a mosaic abnormality he spent 25 minutes on the phone with my husband and I going through every angle and potential outcome of whether or not to transfer it.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility WMA?
Don’t expect warm and fuzzies. He is kind, but he is a good doctor who’s main interest seems to be in the science behind getting and keeping a woman pregnant, not hand holding or coddling through the process.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility WMA?
Dr Bromer always spoke with me directly only on the important matters. He would even wait while I conferences my husband in on a call and spent as much time as we needed on the phone answering questions. Much more occurred between the important phone calls, and our experience is a little tainted about how the clinic staff treated me like a number.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility WMA and their degree of success.
Infertility is not biologically my problem, so the preexams confirmed all was right with my body. I presume the treatment plan was laid out as it would be for any standard patient. During Stims a cyst on my ovary was discovered, something new to me, and Dr Bromer called me to explain exactly how and why it would halt the IVF treatment and how important it was to have it removed right away. Apparently birth control, which I hadn’t taken in over 5 years, now (or maybe always?) made me develop an ovarian cyst. He advised the medications to stimulate my ovary and follicle growth would also make the cyst grow. My estrogen level was at 90 when it should’ve been 30-50. I can’t remember why the cyst would negatively impact the treatment but Dr Bromer did state if I didn’t get the cyst removed TOMORROW we could start Stims until the next month and hopefully the cyst would go down by then.
Describe your experience with your nurse at Shady Grove Fertility WMA. (Assigned nurse: Mindy Cotrell)
Mindy was phenomenal. She always called me back within 24 hours, she would let me blabber away on the phone about my fears, doubts or excitement of a recent step in the treatment process. She provides detailed protocols and follow up phone calls to make sure I’m doing well with the next step.
Describe your experience with Shady Grove Fertility WMA.
SGF treated me like a number. It was a cattle call every morning for monitoring. When we went in for my retrieval they asked my husband for his sperm sample, and shocked we advised they’ve had it in their lab for 2 years!
Describe your experience with your monitoring appointments at Shady Grove Fertility WMA.
Cattle call line around the corner. Toward the end, one nurse/tech would holler into the waiting room “make sure you empty your bladder before your ultrasound!”
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility WMA.
$24,000 for the IVF shared risk program, right now almost $5,000 for medications. The bill for the cyst aspiration hasn’t come in yet.
Describe Jason Bromer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility WMA.
My husband and I wanted twins out of this expense, invasive process. Dr Bromer strongly advised against it as twins can be more taxing on mom and the other fetus during pregnancy, and having one newborn is harder than two. At the end of this first round we only have one quality embryo to transfer anyway, but he did detail with us the potential outcomes, both best and worst case scenario, if we transferred the abnormal embryo. I figured if it miscarries, no big deal. He advised; if it miscarries a subsequent DNC may damage the other healthy fetus. I didn’t even think of that, I more so thought it would just drop out of me.
What specific things went wrong at Shady Grove Fertility WMA?
  • Lost paperwork
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at Shady Grove Fertility WMA.
My issue was at the Rockville clinic. They forgot/misplaced didn’t read the paperwork to recognize my husbands sperm was right there in their lab for two years prior to my retrieval. Very unsettling as next month both of my embryos will be thawed and only one transferred; I now fear they’ll transfer the wrong one, the abnormal one which we are donating to science and will mistakenly explore the one healthy embryo.
8
Doctor
Jason Bromer
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Shady Grove Fertility WMA
Frederick
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
6
NPS
6
Age 35
3 Fertility Medications
Anovulation
PCOS
European
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
He’s [Dr. Bromer] very knowledgeable and makes sure you understand what he is saying and that you fully comprehend his treatment plan. That being said, he’s a little odd and I felt slightly uncomfortable the one time he did an ultrasound on me...3 cycles of clomid, ovidrel, and preogesterone suppositories. I have PCOS and the clomid was used to stimulate follicle growth and the ovidrel was to ensure I ovulated within a certain timeframe. I’m on the third cycle now, but the first 2 ended up with negative results.
Shady Grove runs like a factory - you check in, get called to the back, and get sent out once everything is finished. as Often as I’ve been there over the past few months, I don’t think any of the nurses recognize me because they constantly have a flow of patients come in and out and conversations are kept to a minimum....Strengths- organized and efficient. Shady Grove runs like a well oiled machine and you are in and out of monitoring sessions quickly.
How was your experience with Jason Bromer at Shady Grove Fertility WMA?
He’s very knowledgeable and makes sure you understand what he is saying and that you fully comprehend his treatment plan. That being said, he’s a little odd and I felt slightly uncomfortable the one time he did an ultrasound on me.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility WMA?
Make sure to ask all of the questions you have- he really does do a good job of explaining everything.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility WMA?
Shady Grove runs like a factory - you check in, get called to the back, and get sent out once everything is finished. as Often as I’ve been there over the past few months, I don’t think any of the nurses recognize me because they constantly have a flow of patients come in and out and conversations are kept to a minimum.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility WMA and their degree of success.
3 cycles of clomid, ovidrel, and preogesterone suppositories. I have PCOS and the clomid was used to stimulate follicle growth and the ovidrel was to ensure I ovulated within a certain timeframe. I’m on the third cycle now, but the first 2 ended up with negative results.
Describe your experience with your nurse at Shady Grove Fertility WMA. (Assigned nurse: Jody)
For as busy as the nurses are, Jody did an excellent job of responding to my concerns. Sometimes I’d get an email response and sometimes she would call, either way, I felt like I was able to get answers quickly.
Describe your experience with Shady Grove Fertility WMA.
Strengths- organized and efficient. Shady Grove runs like a well oiled machine and you are in and out of monitoring sessions quickly. Weaknesses- I felt like a number. There was no personalization or feeling that I was remembered from my last appointment.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility WMA.
Timed intercourse was 100% by our insurance. We are discussing moving on to IUI next and that cost is $1800.
What specific things went wrong at Shady Grove Fertility WMA?
  • Scheduled the wrong procedure
6
Doctor
Jason Bromer
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
4 of 5
6
Clinic
Shady Grove Fertility WMA
Frederick
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
10
Age 38 - 39
1 IVF
Unexplained
Income $0 - $49K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
I couldnt have asked for a better doctor...From the very beginning, I felt comfortable around her. She fully explained the tratement plan she had for us and answered any questions I had without hesitation. She never seemed annoyed even with her busy schedule. ..She has called us to give us good news after our egg retrieval even after our assigned nurse gave us the news. Dr. Roth is a phenomenal doctor who I would recommend (and have) to anyone seeking fertility treatment.
The only thing I see as a weakness with Shady Grove is the financial department. Not the counselors but the system itself. At SGF, you have to pay in full before you can actually start your treatment. We did so but keep getting bills saying we owe money for services we have already paid for...Our nurse Jamie is an absolute dream. She is always there to answer the millions of questions I have. She always responds back to me whether it’s through email or a phone call.
How was your experience with Lauren Roth at Shady Grove Fertility WMA?
I couldnt have asked for a better doctor. I’ve known quite a few ladies who have gotten treatment at Shady Grove Fertility both at the Frederick office and Rockville office and each lady had a doctor to recommend. Initially, we were paired with Dr. Bromer but had to reschedule which then we were paired with Dr. Roth. From the very beginning, I felt comfortable around her. She fully explained the tratement plan she had for us and answered any questions I had without hesitation. She never seemed annoyed even with her busy schedule. I’ve mentioned before that she has called to check up on us when our treatment would get pushed back or when I had a bad reaction to medication. She has called us to give us good news after our egg retrieval even after our assigned nurse gave us the news. Dr. Roth is a phenomenal doctor who I would recommend (and have) to anyone seeking fertility treatment.
What's one piece of advice would you give a prospective patient of Lauren Roth at Shady Grove Fertility WMA?
Trust in Dr. Roth. She loves what she does for a living and you can see that when she interacts with you. You’re not a number with her. You are (your name) from (city, state) who wants nothing but to start a family or add to an existing family.
During treatment, were you treated like a number or a human with Lauren Roth at Shady Grove Fertility WMA?
Dr. Roth never treated us like a number. During rough times when our treatment would get pushed back for something, she would call to check up on us. She has called to make sure I was okay when I had a bad reaction to Vicodin and had to go to the hospitalafter the egg retrieval. She cares about her patients.
Describe the protocols Lauren Roth used in your cycles at Shady Grove Fertility WMA and their degree of success.
I am still undergoing treatment.
Describe your experience with your nurse at Shady Grove Fertility WMA. (Assigned nurse: Jamie Dean)
Our nurse Jamie is an absolute dream. She is always there to answer the millions of questions I have. She always responds back to me whether it’s through email or a phone call. She never just calls and hangs up but she always leaves a voicemail if I don’t answer. Everyone at Shady Grove has been accommodating and helpful. Always pleasant. I’ve never had one bad experience there and I’ve been with them for almost a year (in December).
Describe your experience with Shady Grove Fertility WMA.
The only thing I see as a weakness with Shady Grove is the financial department. Not the counselors but the system itself. At SGF, you have to pay in full before you can actually start your treatment. We did so but keep getting bills saying we owe money for services we have already paid for. I’ve gotten emails saying that my application for ICSI is pending and that I will owe money once approved although we have been approved and I have paid the balance. It’s aggravating when you leave an exam room happy but go to leave and are told you owe money. It’s an ongoing cycle that needs to be fixed. I’ve been told it’s a new system but according to the girls in my Facebook support group, this has been an ongoing issue.
Describe the costs associated with your care under Lauren Roth at Shady Grove Fertility WMA.
We have blue cross blue shield and have 100% coverage after meeting our deductible. We paid what was left of our deductible which was around $2800.we signed up for a synchrony study with requires assisted hatching and ICSI. We were not approved for either of those services so that was out of pocket plus we owed for services before we were approved which was another $3800. Medication has been a breeze and nothing has been over $30 per prescription
Describe Lauren Roth's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility WMA.
No comment. I am in a study that does PGS and ERA testing and only allows for the transfer of 1 embryo.
What specific things went wrong at Shady Grove Fertility WMA?
  • Provided conflicting information
Describe the specific things that went wrong at Shady Grove Fertility WMA.
This has been explained already concerning the financial department’s billing system.
10
Doctor
Lauren Roth
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility WMA
Frederick
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2018, Unknown Success
NPS
9
NPS
8
Age 22
1 IVF
Male Factor
Native American
Income $0 - $49K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Neutral
Success w/ Doc Not sure
Dr. Bromer really took his time to listen to us and our concerns. He went over all of our test results in detail and made sure we understood them. He personally called me the day of all of my procedures to wish me luck and tell me he will call me again in a few days to see how I’m doing. He also called me after our failed transfer to tell me he was sorry our transfer had failed and he couldn’t wait to start a new cycle with us
You will see whatever Dr is there for the day [at Shady Grove-Frederick]...I love my primary nurse. She has been great since we first met her and always returns my email and phone calls. She never makes me feel stupid for any question I ask and is always upfront with me. She was super sincere when she called after our transfer failed and is always positive when we talk on the phone...All of my issues were with the financial department. I felt like it was pulling teeth to get a timely response. She told us all the things insurance covered and what we would have to pay upfront and then it randomly changed for whatever reason and it took me a week to get her to respond as to why. Where she then told me that was only a quote and insurance can change their minds at any time which I was not made aware of from the start.
How was your experience with Jason Bromer at Shady Grove Fertility WMA?
He was super nice from the first time we met. We had lots of questions and concerns and he took the time to answer everything and tell us in detail what our cycle would more than likely look like. He has been great to us thus far and the only bad thing I have to say is he haven’t done any of my procedures or transfers because I have to go to a bigger office for all of those. I’ve only ever actually seen him 3 times but he does go out of his way to call before all my procedures, egg retrieval and transfers which I really like. He also called after our failed transfer to tell me he was sorry it failed.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility WMA?
Just be aware that there is no guarantee that you will see him other than your consults/ any meetings you have with him. You will see whatever Dr is there for the day.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility WMA?
From our first consult Dr. Bromer really took his time to listen to us and our concerns. He went over all of our test results in detail and made sure we understood them. He personally called me the day of all of my procedures to wish me luck and tell me he will call me again in a few days to see how I’m doing. He also called me after our failed transfer to tell me he was sorry our transfer had failed and he couldn’t wait to start a new cycle with us.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility WMA and their degree of success.
We used ICSI instead of traditional IVF because my husband has a varicocele so it causes his count to be low and his morphology to be messed up. We retrieved 14 eggs and ended up with 6 blastocysts. He suggested we only transfer 1 for our first fresh transfer as we were so young and transfering more wouldn’t increase our success rate by much but it would increase our multiples chances by 50%. Our first cycle failed. He said frozen transfers have better success rates. And was fine with transfering 2 this time like we wanted. We’re currently in the TWW of our first FET second transfer.
Describe your experience with your nurse at Shady Grove Fertility WMA. (Assigned nurse: Toni)
I love my primary nurse. She has been great since we first met her and always returns my email and phone calls. She never makes me feel stupid for any question I ask and is always upfront with me. She was super sincere when she called after our transfer failed and is always positive when we talk on the phone.
Describe your experience with Shady Grove Fertility WMA.
I overall have had good experiences with Shady grove. The only department I’ve had issues with is the financial department. They slack big time. I would have to call her multiples times and email her multiple times to get an answer. She would act annoyed when I finally got ahold of her and it was always something. Thankfully we had to cancel when we were going to do our second transfer the first time because we were under the impression we didn’t have to pay anything they didn’t tell me we owed a $450 deposit until it was a week from when my transfer was supposed to be.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility WMA.
We had insurance coverage but for our first full round (retrieval and fresh transfer) plus our second frozen transfer it’s been roughly $3,000 including our co-pays, medication, embryo freezing and thawing costs.
Describe Jason Bromer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility WMA.
He talked to us about the risks of transfering multiple embryos so we didn’t the first time. We talked about transferring two the second time and he was fine with that but he did make sure we really understood the risks of multiples.
What specific things went wrong at Shady Grove Fertility WMA?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility WMA.
All of my issues were with the financial department. I felt like it was pulling teeth to get a timely response. She told us all the things insurance covered and what we would have to pay upfront and then it randomly changed for whatever reason and it took me a week to get her to respond as to why. Where she then told me that was only a quote and insurance can change their minds at any time which I was not made aware of from the start.
9
Doctor
Jason Bromer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Shady Grove Fertility WMA
Frederick
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
10
NPS
9
Age 34 - 35
3 IVF
Diminished Ovarian Reserve
Endometriosis
Male Factor
Poor Egg Quality
European
Native American
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Roth has always been available for questions. Always been kind during hard times and rejoiced with me during successes....Dr Roth is very caring and compassionate. She was very comforting during my first chemical/miscarriage. She was completely baffled when my second cycle went so badly and consulted with other physicians to see what she could have done better. When I found a protocol I wanted to use, she was on board with trying it. When that cycle resulted in 3 highly graded embryos and 2 made it to freeze she was as happy as I was.
The clinic's strength lies in the number of cycles they do a year and in their state of the art lab. Practise makes perfect, so they say, and this seems to be true with Shady Grove Fertility. Their weakness, and lots of people would agree, is their financial department. They can be difficult to work with, don't always have an answer and don't seem to know what my insurance covers like they should...Morning monitoring appointments were by appointment only. Most times I had no trouble getting in during the time I needed.
How was your experience with Lauren Roth at Shady Grove Fertility WMA?
Dr Roth is very caring and compassionate. She was very comforting during my first chemical/miscarriage. She was completely baffled when my second cycle went so badly and consulted with other physicians to see what she could have done better. When I found a protocol I wanted to use, she was on board with trying it. When that cycle resulted in 3 highly graded embryos and 2 made it to freeze she was as happy as I was. When she called with my positive pregnancy test from the 3rd embryo, she said she'd almost never been so happy to call someone before. I highly recommend Dr Roth. I felt well cared for and all my concerns were listened to and never dismissed.
What's one piece of advice would you give a prospective patient of Lauren Roth at Shady Grove Fertility WMA?
Trust her and if you have a different idea for treatment, don't hesitate to run it past her. She'll listen and not just brush you off.
During treatment, were you treated like a number or a human with Lauren Roth at Shady Grove Fertility WMA?
Dr Roth has always been available for questions. Always been kind during hard times and rejoiced with me during successes.
Describe the protocols Lauren Roth used in your cycles at Shady Grove Fertility WMA and their degree of success.
First cycle was a typical protocol involving BC and lupron. I ended up oversuppressed, but we did get 5 mature eggs after extra days of stimming. This cycle resulted in a chemical/miscarriage. I had to have both tubes removed between cycle 1 and 2. Cycle 2 involved high dose stims. I'm pretty sure it fried my eggs. Despite 5 good looking follicles we only got 2 eggs and neither fertilized. Both cycles used ICSI. 3rd cycle we did a low dose stims. Estrogen priming, Femara, Follistim, Menopur and Ganirelix. This was by far my best cycle. 5 eggs retrieved, 4 mature and all four fertilized with PICSI. I got 3 blasts, 2 AA and 1 AB. We transferred one AA and froze the other AA and the AB. I'm currently pregnant with the one AA.
Describe your experience with your nurse at Shady Grove Fertility WMA. (Assigned nurse: Toni Benjamin)
I absolutely ADORE my nurse. She is always there, always listens and always takes me seriously. The other nursing staff is nice as well.
Describe your experience with Shady Grove Fertility WMA.
The clinic's strength lies in the number of cycles they do a year and in their state of the art lab. Practise makes perfect, so they say, and this seems to be true with Shady Grove Fertility. Their weakness, and lots of people would agree, is their financial department. They can be difficult to work with, don't always have an answer and don't seem to know what my insurance covers like they should.
Describe your experience with your monitoring appointments at Shady Grove Fertility WMA.
Morning monitoring appointments were by appointment only. Most times I had no trouble getting in during the time I needed. Most often I was in and out within 45 minutes, sometimes a lot faster, sometimes slower.
Describe the costs associated with your care under Lauren Roth at Shady Grove Fertility WMA.
My overall cost was around $7000. I have incredible insurance though.
What specific things went wrong at Shady Grove Fertility WMA?
  • Provided conflicting information
Describe the specific things that went wrong at Shady Grove Fertility WMA.
The financial coordinator would give me conflicting information. This happened several times.
10
Doctor
Lauren Roth
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Shady Grove Fertility WMA
Frederick
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unknown Success
NPS
8
NPS
9
Age 36
1 IVF
Male Factor
Tubal Blockage
Latinx
Income $100K - $199K
Writer
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Not sure
Dr. Bromer is a great Doctor I think, he listen as is very patient with multiple questions, he give you options but also tell you what is posible and not posible. He give you numbers if you ask which is good for people like me. The only think that I did not like is that you almost never see the Doctor. We have two appointments over the course of more than a year, one fresh cycle and one Frozen Embryo Transfer. He does not do any of the procederes, but he calls you the morning of the procedures to explain what is happening.
Very organized clinic, I had to go to [Shady Grove] Frederick office (smaller) and the main clinic at Rockville (bigger and busier), they have a good system in place. You dont see all the time the same providers (it depends of the office) but they treat you well in general...The clinic is very clean and comfy...she [nurse] did not comunicate very well with me and she was very impatient about my accent (foreign) and my questions...The other thing that I was not completely happy was the financial consultant, she answer emails sometimes and other times she didn’t.
How was your experience with Jason Bromer at Shady Grove Fertility WMA?
Dr. Bromer is a great Doctor I think, he listen as is very patient with multiple questions, he give you options but also tell you what is posible and not posible. He give you numbers if you ask which is good for people like me. The only think that I did not like is that you almost never see the Doctor. We have two appointments over the course of more than a year, one fresh cycle and one Frozen Embryo Transfer. He does not do any of the procederes, but he calls you the morning of the procedures to explain what is happening. So I am sure he was follow my progress and keep and eye on the results, but I still feel like it was a little bit too “virtual” relatinship. I think this is “standard” in this clinic, but they do a good job overall.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility WMA?
Keep in mind that you are not going to get a lot of visits with Dr. Bromer, so write all the questions that you have and ask in the first visit (is a long visit). If you have more questions after the visits just write an email to him or the nurse he will call you or answer by email.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility WMA?
Dr Bromer listen and answer questions in detail. For me that was the most important part of the care, expert knowledge to be able to make good decisions as patients.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility WMA and their degree of success.
We had male and female causes. Male due to poor morphology (they did 2 samples just to confirm), I had parcial blockage of one tube and hypothyroidism. So we decided to go directly to IVF, because morphology can affect fertilization specifically so we know it was a better change that trying inseminations, we also wanted to prevent high multiples pregnancy. I had good ovarian reserve and just turned 35 so we were just about time to start IVF with better prognosis as if we wait for me to be older. We did a fresh cycle and transfer one 6 day blastocyst, but it didn´t work with the fresh transfer. After that we did one FET with two 6- days blastocyst and currently I am pregnant, I did suffer from vanishing twin syndrome, so the 2 embryos attached, but then one died at 6 weeks. My fresh cycle was initially delay when they discover my hypotiroidism, so I had to start medication and control my TSH before actually starting the stimulation. We still have one embryo frozen and we hope to use it latter. Stimullation was hard, the retrieval was hard on my body (painful, bloating, lots of nausea), FET was so much easier even with the progesterone injections. I remember that I used gonal pen, menopur and a trigger shot.
Describe your experience with your nurse at Shady Grove Fertility WMA. (Assigned nurse: Allison)
I have two nurses. The great one was Allison. I dont remember the name of the first one, not a good experience, bad communicator and not patient with patients, my husband and I asked Dr. Bromer if it was possible to change nurses and I am happy that we got Allison. She is very organized and answer all of your questions. It was great that I could just email her and she comunicate very well.
Describe your experience with Shady Grove Fertility WMA.
Very organized clinic, I had to go to Frederick office (smaller) and the main clinic at Rockville (bigger and busier), they have a good system in place. You dont see all the time the same providers (it depends of the office) but they treat you well in general, there is always somebody who is not a nice or is having a bad day, but considering that you have to go for so many visits, ultrasounds, blood draws and other procedures, that is not bad, almost everybody is nice. The clinic is very clean and comfy.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility WMA.
Insurance covered a lot of the IVF fresh cycle (most of medications, monitoring, egg retrieval), it also covered all the test to diagnose infertility. We had to pay all the copays for every visit off course (many visits), some money for the medication, this is like a another copay about 300 dollars, and then we had to pay a deposit for the retrieval, I think it was like 800 dollars, this is because is consider surgical procedure. Insurance did not cover cryopreservation (about 1800 first year). Insurance did not cover FET, I think it was another 1800 dollars per tranfer, they explain this is aetna rate, and it is supposed to be more money if is private.
Describe Jason Bromer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility WMA.
He strongly recommends eSET, and explains risk and benefit. However the decision is yours. We did one eSET and then in the next cycle we transfer 2, we understood the risk.
What specific things went wrong at Shady Grove Fertility WMA?
  • Lost appointments
  • Failed to send your chart to another clinic
  • Provided conflicting information
Describe the specific things that went wrong at Shady Grove Fertility WMA.
I had a bad experience with my first nurse coordinator (dont remember the name at Frederick, I tried to move fast to the next nurse to start my treatment in good hands). I feel like I was unlucky with the first one, she did not comunicate very well with me and she was very impatient about my accent (foreign) and my questions. I like to ask questions about my treatment (everything) and that seems to be an inconvenience for her. Because of her I went to the clinic when I was not supposed to be there, my husband understood the same indications, so I am pretty sure if was not my mistake. I think we did not click, our personalities (my husband also), but after that my new nurse was great. Big difference. The other thing that I was not completely happy was the financial consultant, she answer emails sometimes and other times she didn’t. We have insurance and we wanted to use it, but the financial consultant tell us multiple times (we only neeed to heard that one time) like “other people pay 30,000 dollars for this…so why…dont you consider that”…so…we feel like it was bad from her point of view to try to use or insurance for our infertility treatment. We had great coverage (thanks god) and still had to pay a lot of money for the things that the insurance didn´t cover. Maybe she pushes too much about paying for the program instead of trying to educate about how to use all the resources in hand (insurance) before going all private.
8
Doctor
Jason Bromer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Shady Grove Fertility WMA
Frederick
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5

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