Shady Grove Fertility BMA

15 doctors work here

Rated 7.5
Strongly recommend: 48%Neutral: 29%Don't recommend: 23%7.5
48% strongly recommend
118 reviews
Operations
8.3
8.3
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.8
8.8
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
6.9
6.9
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.2
8.2
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
6.8
6.8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
2,381
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
15 doctors work here
NPS
7.7
Average Doctor Score
Matthew Connell
Shady Grove Fertility BMA
81% strongly recommend
6 Reviews
Rated 9.3
Strongly recommend: 81%Neutral: 19%9.3
Ricardo Yazigi (retired)
Shady Grove Fertility BMA
71% strongly recommend
12 Reviews
Rated 9
Strongly recommend: 71%Neutral: 20%Don't recommend: 9%9
Emily Barnard
Shady Grove Fertility BMA
100% strongly recommend
2 Reviews
Rated 10
Strongly recommend: 100%10
Melissa Esposito
Shady Grove Fertility BMA
70% strongly recommend
16 Reviews
Rated 8.2
Strongly recommend: 70%Neutral: 16%Don't recommend: 13%8.2
Joseph Osheroff
Shady Grove Fertility BMA
50% strongly recommend
7 Reviews
Rated 8.3
Strongly recommend: 50%Neutral: 50%8.3
Rebecca Chason
Shady Grove Fertility BMA
68% strongly recommend
7 Reviews
Rated 8.1
Strongly recommend: 68%Don't recommend: 32%8.1
Gilbert Mottla
Shady Grove Fertility BMA
52% strongly recommend
20 Reviews
Rated 7.9
Strongly recommend: 52%Neutral: 25%Don't recommend: 23%7.9
Stephanie Beall
Shady Grove Fertility BMA
60% strongly recommend
10 Reviews
Rated 7.9
Strongly recommend: 60%Neutral: 30%Don't recommend: 10%7.9
Simon Kipersztok (retired)
Shady Grove Fertility BMA
33% strongly recommend
5 Reviews
Rated 6.7
Strongly recommend: 33%Neutral: 44%Don't recommend: 22%6.7
Eugene Katz (retired)
Shady Grove Fertility BMA
18% strongly recommend
10 Reviews
Rated 4.4
Strongly recommend: 18%Neutral: 29%Don't recommend: 53%4.4
Selma Amrane
Shady Grove Fertility BMA
0% strongly recommend
2 Reviews
Rated 4.5
Don't recommend: 100%4.5
Russell Hayden
Shady Grove Fertility Pennsylvania
strongly recommend
0 Reviews
Rated
Jerrine Morris
Shady Grove Fertility BMA
strongly recommend
0 Reviews
Rated
Mae Healy
Shady Grove Fertility BMA
strongly recommend
0 Reviews
Rated
Jessica Marinaro
Shady Grove Fertility BMA
strongly recommend
0 Reviews
Rated
Show 11 more

This clinic has 5 offices

Annapolis
2000 Medical Parkway
Annapolis, MD 21401
Baltimore. - Harbor East
720 Aliceanna Street, Suite 300
Baltimore, MD 21202
Columbia
10630 Little Patuxent Parkway, Suite 305
Columbia, MD 21044
Towson
901 Dulaney Valley Road, Suites 100 and 616
Towson, MD 21204
Waldorf
3010 Crain Highway, Suite 201
Waldorf, MD 20601
Show 3 more

82 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023 - 2024, Successful
NPS
10
NPS
10
Age 35 - 36
2 IVF
Poor Egg Quality
Unexplained
European
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Matthew Connell is] Everything you would want and more in a fertility doctor. Extremely knowledgeable. Caring and compassionate. Answered every question I had. Always took his time at in person appointments...Every time I met with him he KNEW me. He remembered the little things I talked about or said
[Shady Grove Fertility] made making appointments quick and easy. The main phlebotomist is excellent...never even left a mark. All appointments were on time...Everyone was kind caring and compassionate...Answered any and all questions via the portal ASAP. Knew who I was. Helped order all my meds
How was your experience with Matthew Connell at Shady Grove Fertility BMA?
Everything you would want and more in a fertility doctor. Extremely knowledgeable. Caring and compassionate. Answered every question I had. Always took his time at in person appointments. I couldn’t have asked for anything more in a doctor!
What's one piece of advice would you give a prospective patient of Matthew Connell at Shady Grove Fertility BMA?
Ask questions!
During treatment, were you treated like a number or a human with Matthew Connell at Shady Grove Fertility BMA?
Every time I met with him he KNEW me. He remembered the little things I talked about or said. SGF is a big operation but I felt scene.
Describe the protocols Matthew Connell used in your cycles at Shady Grove Fertility BMA and their degree of success.
1st ER- 19 eggs retrieved, 4 mature, 2 fertilized, 0 blasts 2nd Er- 21 eggs retrieved, 13 mature, 8 fertilized, 5 PGTA normal Difference- primed with BC, added Lupron with Ovidril trigger. Waited like an extra 2 days to trigger to hopefully get more mature eggs. 1st FET fully medicated cancelled due to thin lining. Was given the option to Try unmediated or with gonadatropins. I selected gonadatropins. So far so good.
Describe your experience with your nurse at Shady Grove Fertility BMA. (Assigned nurse: Jasmine )
Everyone was so great! Answered any and all questions via the portal ASAP. Knew who I was. Helped order all my meds. I cannot say enough great things
Describe your experience with Shady Grove Fertility BMA.
I would 100% recommend. They made making appointments quick and easy. The main phlebotomist is excellent. She never even left a mark. All appointments were on time. Everyone knew who I was. Everyone was kind caring and compassionate.
Describe the costs associated with your care under Matthew Connell at Shady Grove Fertility BMA.
Shared Risk Program under 35 cost 25,400. Then, PGS- 1700. Genetic testing about $1000. Most meds covered by insurance except Lupron $400
Describe Matthew Connell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility BMA.
None
10
Doctor
Matthew Connell
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility BMA
Waldorf
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Unsuccessful
NPS
8
NPS
7
Age 40
1 IVF
Diminished Ovarian Reserve
Recurrent Pregnancy Loss
East Asian
Income $100K - $199K
Only Doc Seen
Neutral
Neutral
Unsuccessful
[Dr. Matthew Connell] explains things very well, personable and had timely communication...did my egg retrieval...made sure to stop by afterwards as well...antagonist protocol..bedside manner was very good— was very kind, always asked if we had questions, never made us feel rushed...personally called with results a couple times when it was sensitive.
[Shady Grove Fertility] can handle a high volume of patients...downside is its a high-volume operation...clinic rotates doctors...nurse was fine— she’s responsive and answers questions...not super warm and friendly but seems knowledgeable...had a different nurse and it seems like the amount of information varied
How was your experience with Matthew Connell at Shady Grove Fertility BMA?
He explains things very well, personable and had timely communication. He did my egg retrieval (coincidentally because the clinic rotates doctors) and was great explaining what would happen and made sure to stop by afterwards as well.
What's one piece of advice would you give a prospective patient of Matthew Connell at Shady Grove Fertility BMA?
He’s great but because the clinic is large you may not have much face-to-face interaction. During monitoring I mostly saw different doctors and nurses.
During treatment, were you treated like a number or a human with Matthew Connell at Shady Grove Fertility BMA?
His bedside manner was very good— was very kind, always asked if we had questions, never made us feel rushed, and personally called with results a couple times when it was sensitive.
Describe the protocols Matthew Connell used in your cycles at Shady Grove Fertility BMA and their degree of success.
First round I did antagonist protocol (gonal f /300iu and menopur/3 vials), and after a couple monitoring appointments, he increased the menopur to 4 vials since i had a few follicles slowly responding. I had two follicles that seemed to rapidly grow and had an uneven response. The trigger was pushed back a day or two to see if the other follicles could meet the threshold size. Ultimately 8 were retrieved, 5 were fertilized and 1 made it to early blastocyst but then stopped developing. Because of my response (or lack of), this round I’m doing a lupron microdose protocol and primed with birth control for two weeks. Stopped birth control three days ago, was cleared to start and did baseline bloodwork/scan the following day. Started lupron microdose twice a day and then will start gonal/menopur again in two days.
Describe your experience with your nurse at Shady Grove Fertility BMA.
The nurse was fine— she’s responsive and answers questions. She’s not super warm and friendly but seems knowledgeable. During the testing part early on before treatment, I had a different nurse and it seems like the amount of information varied — like when my husband gave a semen sample he was not given any instructions the first time and the second time, for the egg retrieval we had a whole packet (but it was given offhandedly when a nurse asked if I had gotten instructions). Experience of care varied as well during monitoring. I had some who did the ultrasound very terse and offered no information and others who were wonderful and gave me detailed explanations.
Describe your experience with Shady Grove Fertility BMA.
The location is convenient and its clear they can handle a high volume of patients. The downside is its a high-volume operation. If you like seeing the same doctor and having face-to-face interactions it might be challenging. Some other downsides but not necessarily dealbreakers are: they are switching portal systems so i have to deal with two logins and communication with the financial team has not been the best. However, some of the nurses and the front desk person are so wonderful and kind.
Describe your experience with your monitoring appointments at Shady Grove Fertility BMA.
Most if the time it was pretty efficient. They would schedule appts every 15 min for a block of time. One time I missed my time and they were great getting me seen asap.
Describe the costs associated with your care under Matthew Connell at Shady Grove Fertility BMA.
Still ongoing. Insurance covers most except pGT-A testing which was more than $2000. Medications were covered by insurance, except for the lupron compound since it’s diluted ($200). Generally with my co-pay medications were around $100 (refilled once in first round so total cost so far as im starting cycle 2 is about $500)
Describe Matthew Connell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility BMA.
He prefers single embryo transfer to multiple.
What specific things went wrong at Shady Grove Fertility BMA?
  • Failed to call with results
Describe the specific things that went wrong at Shady Grove Fertility BMA.
I had a couple issues with getting results/ instructions. However I called the after hours number and someone would get in touch.
8
Doctor
Matthew Connell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
7
Clinic
Shady Grove Fertility BMA
Baltimore. - Harbor East
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Unknown Success
NPS
6
NPS
1
Age 43
Diminished Ovarian Reserve
Black or African-American
Income $50K - $99K
Operations
Only Doc Seen
Donor Eggs With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
At my initial consult she [Dr. Selma Amrane] told me that it sounded like I am a candidate for IVF but she wanted to verify that with a series of test just to confirm. I liked that she wanted to test me to confirm what she was thinking...She’s very compassionate and understanding of patients feelings and sensitivity towards needing fertility help...She’s wanting to do single embryo transfer to ensure less complications and for safety since this is my first IVF treatment. I wanted multiple just to be sure that one results in pregnancy but I see her rational
The [Shady Grove Fertility] clinic in itself lacks communication. I have reached out several times about my bill and have not received response. The non medical staff is not friendly and lack compassion in my opinion. If I only had to deal with this set of people I would have felt defeated before I began...My nurse is very knowledgeable and personable. She also takes into account my feelings and reservations and procedures
How was your experience with Selma Amrane at Shady Grove Fertility BMA?
The initial appointments were good but then I feel like communication was lost and there was no explanation in the beginning about needing to secure funding for donor coverage. It was like we crossed that bridge when we got to it. I wish I would have been told to start working on funding from the initial appointment. I have completed all of the steps and now working on funding
What's one piece of advice would you give a prospective patient of Selma Amrane at Shady Grove Fertility BMA?
Follow up as much as you can
During treatment, were you treated like a number or a human with Selma Amrane at Shady Grove Fertility BMA?
She’s very compassionate and understanding of patients feelings and sensitivity towards needing fertility help
Describe the protocols Selma Amrane used in your cycles at Shady Grove Fertility BMA and their degree of success.
At my initial consult she told me that it sounded like I am a candidate for IVF but she wanted to verify that with a series of test just to confirm. I liked that she wanted to test me to confirm what she was thinking
Describe your experience with your nurse at Shady Grove Fertility BMA. (Assigned nurse: Abbie chapman)
My nurse is very knowledgeable and personable. She also takes into account my feelings and reservations and procedures
Describe your experience with Shady Grove Fertility BMA.
The clinic in itself lacks communication. I have reached out several times about my bill and have not received response. The non medical staff is not friendly and lack compassion in my opinion. If I only had to deal with this set of people I would have felt defeated before I began
Describe the costs associated with your care under Selma Amrane at Shady Grove Fertility BMA.
$5,000
Describe Selma Amrane's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility BMA.
She’s wanting to do single embryo transfer to ensure less complications and for safety since this is my first IVF treatment. I wanted multiple just to be sure that one results in pregnancy but I see her rational
What specific things went wrong at Shady Grove Fertility BMA?
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Shady Grove Fertility BMA.
I was scheduled for one test but was told another test would be given once I got there
6
Doctor
Selma Amrane
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
1
Clinic
Shady Grove Fertility BMA
Towson
NPS
Operations
2 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Unknown Success
NPS
10
NPS
10
Age 37
1 IVF
Recurrent Pregnancy Loss
Unexplained
European
Income $0 - $49K
Nurse or HC Services
2nd of 2 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Barnard is SO kind! She makes you feel like you are in the driver's seat of your treatment...works to collaborate with you on the plan...is so personable...IVF with ICSI and PGT testing - I had recurrent losses due to genetic abnormalities...She was willing to do whatever I opted to do
My only negative is that I wish [Shady Grove Fertility] had better communication. My nurse was not the best at keeping me in the loop of next steps...forgot to message me frequently to tell me to stop/start medications....Long wait times for monitoring appointments...Lab staff are great at blood draws. Ultrasound staff are always friendly
How was your experience with Emily Barnard at Shady Grove Fertility BMA?
Dr. Barnard is SO kind! She makes you feel like you are in the driver's seat of your treatment, and works to collaborate with you on the plan. She is by far one of the best MD's I've ever seen, and is so personable. My only negative is that I wish the clinic had better communication. My nurse was not the best at keeping me in the loop of next steps.
What's one piece of advice would you give a prospective patient of Emily Barnard at Shady Grove Fertility BMA?
100% - choose her as your fertility doc!
During treatment, were you treated like a number or a human with Emily Barnard at Shady Grove Fertility BMA?
Dr. Barnard has the best bedside manner of ANY MD I've seen. She truly cares about all of her patients.
Describe the protocols Emily Barnard used in your cycles at Shady Grove Fertility BMA and their degree of success.
IVF with ICSI and PGT testing - I had recurrent losses due to genetic abnormalities. Clomid with timed intercourse - our plan B due to financial hardships and not wanting to go through with a second egg retrieval
Describe your experience with your nurse at Shady Grove Fertility BMA. (Assigned nurse: Maya)
I always had to be sure to advocate for myself and contact for next steps in treatment. They forgot to message me frequently to tell me to stop/start medications.
Describe your experience with Shady Grove Fertility BMA.
Long wait times for monitoring appointments. Some days I would be there for 30 minutes. Other days I could be there for 1.5 hours. Lab staff are great at blood draws. Ultrasound staff are always friendly
Describe your experience with your monitoring appointments at Shady Grove Fertility BMA.
Appointment times are inconsistent. 30-90 mins
Describe the costs associated with your care under Emily Barnard at Shady Grove Fertility BMA.
IVF (one retrieval and 2 transfers with PGT testing and ICSI) $16,000 Clomid and timed intercourse - less than $100
Describe Emily Barnard's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility BMA.
She was willing to do whatever I opted to do
What specific things went wrong at Shady Grove Fertility BMA?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility BMA.
My nurse forgot to tell me when to stop/start medications. My transfers were not always in the month/cycle I was prepared for because their OR was booked up.
10
Doctor
Emily Barnard
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility BMA
Towson
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
3
NPS
8
Age 39 - 40
4 IUI
1 IVF
Diminished Ovarian Reserve
European
Ashkenazi Jewish
Income $0 - $49K
Only Doc Seen
Donor Sperm
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
Dr. Amrane did a pretty good job of explaining my specific situation and laying out possible treatments, etc. I only saw her in a couple of virtual visits (and in person once during the initial consultation, which was for egg freezing). She answered my questions and was understanding about what I was trying to accomplish. She wished me luck during the IUIs and was sympathetic when I didn't get pregnant. On the down side, she focused a lot on "what can go wrong" and it definitely gave me more stress instead of being reassured. I think she doesn't have enough experience in dealing with anxious patients.
Right now, my main complaint with the [Shady Grove Fertility] clinic is that it's very difficult to get a full picture/layout of how much different treatment scenarios will ultimately cost you. So I haven't been happy with the financial situation for my IVF, so far... Overall, the clinic is very organized, staff is very nice and professional. Yes, you will probably "feel like a number," but it's Shady Grove and it's a busy clinic... If you make peace with feeling like a number, it's not that bad... Most of the nursing staff was also very good.
How was your experience with Selma Amrane at Shady Grove Fertility BMA?
Dr. Amrane did a pretty good job of explaining my specific situation and laying out possible treatments, etc. I only saw her in a couple of virtual visits (and in person once during the initial consultation, which was for egg freezing). She answered my questions and was understanding about what I was trying to accomplish. She wished me luck during the IUIs and was sympathetic when I didn't get pregnant. On the down side, she focused a lot on "what can go wrong" and it definitely gave me more stress instead of being reassured. I think she doesn't have enough experience in dealing with anxious patients.
What's one piece of advice would you give a prospective patient of Selma Amrane at Shady Grove Fertility BMA?
Don't look for a super-warm bedside manner. Ask specific questions to get specific information.
During treatment, were you treated like a number or a human with Selma Amrane at Shady Grove Fertility BMA?
For my initial consultation, Dr. Amrane (and nurses) really stressed me out and it definitely felt like I was more of a number. I had a blood pressure spike and no one really reassured me about it - and it was only a consultation! I don't think there was enough explanation/caring about just how complex, time-sensitive and demanding the process really is... For my virtual meetings with Dr. Amrane, she was ok/relatively nice, but her demeanor was still sort of "stress-inducing."
Describe the protocols Selma Amrane used in your cycles at Shady Grove Fertility BMA and their degree of success.
I did four IUIs; the first was a natural cycle, because I was hoping to avoid chemicals, etc. She was very willing to try different things (i.e., a natural cycle) and said it's worth a shot. When the first 2 IUIs were unsuccessful, she said I should consider moving on to IVF. She did note my lower ovarian reserve, and I think that was a big reason for her suggestion. I used clomid for one cycle (which didn't end up going all the way to an IUI, because I got sick), and letrozole for another cycle. I was switched to letrozole because I may have had visual side effects from clomid, so they wanted to be on the safe side. For the IVF, I had menopur and gonal-f, and ultimately cetrotide; also, Dr. Amrane had me do a final boost of those meds before the trigger shot. I wasn't told the rationale for that... but currently I'm waiting to see how many of my fertilized eggs turn to blastocysts. I had 3 eggs fertilize.
Describe your experience with your nurse at Shady Grove Fertility BMA. (Assigned nurse: Beth Goode)
Beth Goode was awesome! One of the best health care providers I've ever had. She is always very organized, knowledgeable, calm, professional, understanding, takes LOTS of time to answer any questions I have... She was good at reassuring me when I worried about things and good at giving a very thorough perspective on everything. Most of the nursing staff was also very good.
Describe your experience with Shady Grove Fertility BMA.
Right now, my main complaint with the clinic is that it's very difficult to get a full picture/layout of how much different treatment scenarios will ultimately cost you. So I haven't been happy with the financial situation for my IVF, so far... Overall, the clinic is very organized, staff is very nice and professional. Yes, you will probably "feel like a number," but it's Shady Grove and it's a busy clinic... If you make peace with feeling like a number, it's not that bad. For a new patient, however, it is honestly an extremely stressful experience, because they don't seem to take into account the level of complexity and anxiety that the whole fertility situation creates. I was told during my consultation that my blood pressure was high enough that I could go to the ER - friggin' ridiculous! So, I understand that the nursing staff are primarily gynecologists, not cardiologists, etc, but hopefully new patients can take a lot of their comments and suggestions with a grain of salt, because outside of the fertility stuff, they don't necessarily know what they're talking about. Shady Grove is clearly *extremely* focused on avoiding any type of liability, so they warn you about every possible little thing, presumably so they don't get sued. So I just wouldn't listen to all the risks and everything like that that they tell you.
Describe the costs associated with your care under Selma Amrane at Shady Grove Fertility BMA.
I think IUI was approximately $1,500 a cycle. (I paid out of pocket at the time.) Ovidrel was $68. My IVF charges are still being processed, but... I was so far billed about $6,500 by Shady Grove (which includes about $3,600 for PGT testing). This does NOT include an embryo transfer - but allegedly does include the cost covered by insurance. I have also been charged, at this point, roughly $6,000 just for medications. But everything is still going through insurance, so I'm not sure how this will all shake out.
Describe Selma Amrane's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility BMA.
Haven't gotten that far
What specific things went wrong at Shady Grove Fertility BMA?
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility BMA.
Like I said earlier, I really wasn't given a comprehensive overview of the financial picture for IVF treatment. I wasn't told that if I did PGT testing, I couldn't do a fresh embryo transfer, which would add like at least $6,000 to the treatment (I thought embryo transfers cost closer to $3,400). No one also told me how much IVF meds cost, like even a ballpark estimate. I realize I could have done more of my own research ahead of time, but the way the clinic downplayed the cost of the meds, etc, I just wasn't that focused on it. So that's the main thing I wasn't happy with.
3
Doctor
Selma Amrane
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
Shady Grove Fertility BMA
Towson
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2022, Unsuccessful
NPS
5
NPS
6
Age 45 - 47
5 IUI
1 IVF
Uterine Fibroids
Unexplained
Black or African-American
Income $50K - $99K
1st of 2 Docs
7 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
While I am sure she [Dr. Rebecca Chason] is a great Dr, she was very clear about the expectations and my doing donor eggs. I have a good egg reserve for my age and wanted to try with my own eggs and not be pushed into donor when I had other options. So I felt that my care was not as aggressive as could have been because they just didn’t think it would work...Demand more, do your research and ask tons of questions. Don’t assume because they are the Dr they know more. You have to advocate for yourself and what you would like done
They [Shady Grove Fertility] have a age cut off, a BMI cut off and the financial team is very bad at getting back to you in a timely fashion. They staff you worked with most were the ones that took your blood, and the ones that did the ultrasounds. They were very kind, compassionate and friendly...the weekend nursing staff were a bit more compassionate than the weekday staff. But overall not a bad experience
How was your experience with Rebecca Chason at Shady Grove Fertility BMA?
While I am sure she is a great Dr, she was very clear about the expectations and my doing donor eggs. I have a good egg reserve for my age and wanted to try with my own eggs and not be pushed into donor when I had other options. So I felt that my care was not as aggressive as could have been because they just didn’t think it would work. After the 3 failed IUI I reached out about a change to my regimen because clearly what I was on was not working. They said no it would stay the same and I was responding well. Well after 2 more failed attempts Dr. chasen now wants to talk about changing the regimen which I felt was a little late. I aged out of IVF at that particular clinic but never got a change to do a successful retrieval so I moved on to a clinic that didn’t have a age cut off of 45 for your own eggs. I didn’t even bother with the last IUI….more money wasted with no measurable change to the regimen
What's one piece of advice would you give a prospective patient of Rebecca Chason at Shady Grove Fertility BMA?
Demand more, do your research and ask tons of questions. Don’t assume because they are the Dr they know more. You have to advocate for yourself and what you would like done
During treatment, were you treated like a number or a human with Rebecca Chason at Shady Grove Fertility BMA?
I barely spoke to Dr. Chasen more so her nurse. Overall while they were nice I didn’t feel that they cared as much as I would have liked during this emotionally stressful period. They kept pushing me to do donor egg although my egg reserve was good. I do feel that my failed egg retrieval could have also been avoided if certain things would have been noted before hand.
Describe the protocols Rebecca Chason used in your cycles at Shady Grove Fertility BMA and their degree of success.
For the IVF…I was on BC pills initially, then Lupron, added in 150 menopour and 275 gonal f. They started high because of my age and I reacted better than they thought so they had to lower the gonal f to 150 so I would not go into ohss. I went into retrieval with them seeing at least 16 follicles mature and ready. I woke up saying they were unable to retrieve any because they could not access my ovaries vaginally and abdominally they saw a blood vessel in front of the ovary and decided to not proceed. It was devastating They then told me that they would not move on with IVF for that reason….no trying to figure out how we can go around that because I clearly responded well. They then moved to IUI which was 100mg clomid for 5 days and on day 3 150 gonal f and day 5 150 gonal f. When I went in each time they saw 2-3 follicles that were mature and ready for insemenation. The sperm was great according to them, but Nothing took.
Describe your experience with your nurse at Shady Grove Fertility BMA. (Assigned nurse: Ann)
They nurse was pleasant enough and was available when I had a question. The staff at the clinic were great. I will say that the weekend nursing staff were a bit more compassionate than the weekday staff. But overall not a bad experience
Describe your experience with Shady Grove Fertility BMA.
They have a age cut off, a BMI cut off and the financial team is very bad at getting back to you in a timely fashion. They staff you worked with most were the ones that took your blood, and the ones that did the ultrasounds. They were very kind, compassionate and friendly
Describe your experience with your monitoring appointments at Shady Grove Fertility BMA.
It was convenient as early as 7am and in and out in 30 mins and still able to get to work in a timely fashion
Describe the costs associated with your care under Rebecca Chason at Shady Grove Fertility BMA.
My insurance is pretty good and covered a good amount. The meds were the most expensive part. Without meds IVF was around 4,000. With meds $13,000. IUI meds were about $350 and out of pocket was 1,000
Describe Rebecca Chason's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility BMA.
N/A
What specific things went wrong at Shady Grove Fertility BMA?
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility BMA.
It was just twice that I had to call about results and to know if I was triggering that night as the staff failed to call as the usually did. I was able to reach a night nurse who after looking up the information called me back and said that yes I was to trigger which I would have missed if I was not proactive about calling
5
Doctor
Rebecca Chason
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
1 of 5
6
Clinic
Shady Grove Fertility BMA
Annapolis
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
10
NPS
9
Age 37 - 38
2 IVF
Male Factor
Tubal Blockage
Black or African-American
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Chason is an extremely compassionate and warm person and that is extended through her team, her bed side manner, and delivery of information etc. I feel grateful to have her as my treating clinician...she has strong analytical skills to assess what appropriate next steps may be if one course of action did not pan out as expected. She is compassionate, empathetic and realistic.
I truly enjoy my [Shady Grove Fertility] office location. I have experienced compassionate and kind people...[nurse] Joan is a dream come true. She is a very organized person. She is patient, empathetic, and informative. Her response time is quick and she is accessible...For a new patient using insurance I would encourage you to know your benefits well, do not rely just on what is being shared. The policy holder will always have more access to their plan than the provider.
How was your experience with Rebecca Chason at Shady Grove Fertility BMA?
Dr. Chason is accessible. While most of my treatment I communicated with my nurse, I could always be in touch with her if needed. I feel she has strong analytical skills to assess what appropriate next steps may be if one course of action did not pan out as expected. She is compassionate, empathetic and realistic.
What's one piece of advice would you give a prospective patient of Rebecca Chason at Shady Grove Fertility BMA?
Trust her, and ask questions if you need more for your own understanding. She is patient and will make sure you walk away knowing what the plan is and that you understand it as much as you want to.
During treatment, were you treated like a number or a human with Rebecca Chason at Shady Grove Fertility BMA?
Dr. Chason is an extremely compassionate and warm person and that is extended through her team, her bed side manner, and delivery of information etc. I feel grateful to have her as my treating clinician.
Describe the protocols Rebecca Chason used in your cycles at Shady Grove Fertility BMA and their degree of success.
1st cycle was an antagonist protocol using birth control start, Menopur, Gonal F, Ganirelix and Lupron trigger (I do not recall the dosage). I had a high AF count and we wanted to prevent OHSS, and she felt I would be a good responder. I stimmed for 8 days, triggered on the 9th. We retrieved 21 eggs, 13 mature, 4 fertilized, 2 made to it to blast and 1 was euploid. That transfer resulted in a chemical pregnancy. For the 2nd round we made a change to improve our fertilization rate, we switched to a Lupron stop protocol. The goal was to produce better quality eggs to increase fertilization. I used Lupron for 9 days once I had a positive ovulation test, then I stimmed for 8 days triggering on the 9th using Menopur, Gonal F and a HCG trigger. We retrieved 19 eggs, 13 mature, 12 fertilized, 10 made it to blast, 7 euploid, 1 transferred resulted in a miscarriage. This last round is still being monitored for my HCG levels to drop and we will discuss next steps. I between round 1 & 2 retrieval I had a mock transfer which discovered a polyp, and between round 2 retrieval and transfer I had one hysteroscopy to remove the polyp and endometritis was discovered as well as low visibility of my right tube. I had a course of antibiotics for 2 weeks to rid the inflammation, followed by an endometrial biopsy which showed improvement but endometritis still present. At that time I opted for an additional hysteroscopy for a repeat biopsy and to look at the right tube. The biopsy showed the endometritis cleared, and the right tube entrance had scar tissue that was cleared.
Describe your experience with your nurse at Shady Grove Fertility BMA. (Assigned nurse: Joan Skovron)
Joan is a dream come true. She is a very organized person. She is patient, empathetic, and informative. Her response time is quick and she is accessible.
Describe your experience with Shady Grove Fertility BMA.
I truly enjoy my office location. I have experienced compassionate and kind people. For a new patient using insurance I would encourage you to know your benefits well, do not rely just on what is being shared. The policy holder will always have more access to their plan than the provider.
Describe the costs associated with your care under Rebecca Chason at Shady Grove Fertility BMA.
Most of my treatment was covered by insurance, outside of pgt-a testing, and embryo freezing cost.
Describe Rebecca Chason's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility BMA.
My doctor recommended the transfer of a single embryo. We were informed as to the reasoning and stats behind that recommendation.
What specific things went wrong at Shady Grove Fertility BMA?
  • Provided conflicting information
Describe the specific things that went wrong at Shady Grove Fertility BMA.
Conflicting information from a financial counselor regarding my insurance benefits. I had called my insurance and was ensured that a particular analysis for my husband was covered by insurance. I was told by the clinic it was not, this was not correct as my plan was different than the traditional plan they had seen which did not cover the analysis in question.
10
Doctor
Rebecca Chason
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Shady Grove Fertility BMA
Annapolis
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2022, Unsuccessful
NPS
10
NPS
8
Age 33 - 38
11 IUI
1 IVF
Male Factor
Uterine Fibroids
European
Black or African-American
Native American
Only Doc Seen
Donor Sperm
Strongly Recommends
Neutral
Unsuccessful
My husband and I have always felt comfortable and heard when we meet Dr. Chason. She's eternally optimistic yet realistic. We feel hopeful, supported and confident whenever we leave our appointments. Even with setbacks, she gives us feedback we can use to make decisions and move forward. She has remained receptive to our concerns and open to adjusting our cycles when needed.
The [SGF Annapolis] receptionists are lovely and encouraging. Scheduling is easy. However, there have been a couple times, over the years, that I've waited almost an hour to be seen. I adore the techs and phlebotomists. Unfortunately, one of my absolute favorite phlebotomists left during the pandemic. I had a concern with one of the NPs, which I addressed with my primary nurse. I haven't had any issues since.
How was your experience with Rebecca Chason at Shady Grove Fertility BMA?
My husband and I have always felt comfortable and heard when we meet Dr. Chason. She's eternally optimistic yet realistic. We feel hopeful, supported and confident whenever we leave our appointments. Even with setbacks, she gives us feedback we can use to make decisions and move forward. She has remained receptive to our concerns and open to adjusting our cycles when needed.
What's one piece of advice would you give a prospective patient of Rebecca Chason at Shady Grove Fertility BMA?
Bring questions! She will provide answers and resources.
During treatment, were you treated like a number or a human with Rebecca Chason at Shady Grove Fertility BMA?
Dr. Chason personally follows up through out our cycles. She went above and beyond to provide me with an excellent surgeon to manage our ectopic pregnancy. She also followed up with the surgeon post op to continue consulting on my case.
Describe the protocols Rebecca Chason used in your cycles at Shady Grove Fertility BMA and their degree of success.
(2017-2020) We had 11 IUIs using donor sperm; 3 rounds were medicated (Clomid x2, Femara x1). I am sensitive to medication and prefer to limit it's usage. I had an allergic reaction to Clomid during our second medicated cycle. We had our first positive test with our 6th round. However, I miscarried a few days before our first ultrasound. (2021) We opted to try a round of IVF. We used estrogen patches, Menopur, Ganirelix, Gonal-F, Crinone and Estradiol. We had a fresh transfer on day 5; we opted to have our remaining embryos tested (PGT-A). Our cycle resulted in a positive pregnancy test, but the pregnancy was ectopic. We have not yet started preparing for our first FET.
Describe your experience with your nurse at Shady Grove Fertility BMA. (Assigned nurse: Ann S.)
Ann took over my care when my previous nurse took a new position. She's calm and reassuring. She's very responsive when I reach out by phone or email. She's always so sweet when I see her around the office.
Describe your experience with Shady Grove Fertility BMA.
The receptionists are lovely and encouraging. Scheduling is easy. However, there have been a couple times, over the years, that I've waited almost an hour to be seen. I adore the techs and phlebotomists. Unfortunately, one of my absolute favorite phlebotomists left during the pandemic. I had a concern with one of the NPs, which I addressed with my primary nurse. I haven't had any issues since.
Describe the costs associated with your care under Rebecca Chason at Shady Grove Fertility BMA.
Under our previous insurance, we paid for 5 IUIs out of pocket. Our current insurance covers services. For the majority of visits, I was charged my copay. IVF was applied towards my deductible in addition to copay charges. However, embryo testing was 100% out of pocket ($3600).
10
Doctor
Rebecca Chason
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Shady Grove Fertility BMA
Annapolis
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2022, Successful
NPS
10
NPS
10
Age 32 - 35
1 IVF
Male Factor
PCOS
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Esposito] was extremely compassionate. Very willing to take the time to talk to me about all of my concerns. Allowed me to ask questions and didn’t make me feel stupid for any of the questions I asked...For my egg retrieval I was on menopeur, and gonal F. It yielded 15 eggs, 11 fertilized and 4 made it to day 5/6 with 2 testing genetically normal through PGT-A testing. For my first transfer I was on estrogen and 5 days of PIO prior to the transfer. For my second transfer, after an ERA cycle adjustments were made to my protocol.
My nurse [at Shady Grove Fertility] was always willing to answer my questions. She was available by both phone and the portal. She made sure I understood everything completely and would review multiple times to make sure I understood...At times the office was difficult to get ahold of by phone. The front desk staff at times was not very welcoming. As a whole the clinic is very organized and extremely responsive. I would want a new patient to know that it’s ok to be persistent. That you must advocate for yourself not only with your doctor and clinical care team but at times with the front desk staff in regards to scheduling appointments.
How was your experience with Melissa Esposito at Shady Grove Fertility BMA?
There was never a time where I didn’t feel heard or seen as a patient. Dr. Esposito was always understanding of my concerns and hesitations. She took the time to explain to me anything I had Questions about. After learning my son was born 14 weeks prematurely she made sure to check in to see how he was doing and has continued to check in on him. She truly cares about her patients and wants them to be successful in their treatment.
What's one piece of advice would you give a prospective patient of Melissa Esposito at Shady Grove Fertility BMA?
Go in with an open mind. Be open to hearing your options and don’t be afraid to ask questions.
During treatment, were you treated like a number or a human with Melissa Esposito at Shady Grove Fertility BMA?
She was extremely compassionate. Very willing to take the time to talk to me about all of my concerns. Allowed me to ask questions and didn’t make me feel stupid for any of the questions I asked
Describe the protocols Melissa Esposito used in your cycles at Shady Grove Fertility BMA and their degree of success.
For my egg retrieval I was on menopeur, and gonal F. It yielded 15 eggs, 11 fertilized and 4 made it to day 5/6 with 2 testing genetically normal through PGT-A testing. For my first transfer I was on estrogen and 5 days of PIO prior to the transfer. For my second transfer, after an ERA cycle adjustments were made to my protocol.
Describe your experience with your nurse at Shady Grove Fertility BMA. (Assigned nurse: Jessica Klock)
My nurse was always willing to answer my questions. She was available by both phone and the portal. She made sure I understood everything completely and would review multiple times to make sure I understood.
Describe your experience with Shady Grove Fertility BMA.
At times the office was difficult to get ahold of by phone. The front desk staff at times was not very welcoming. As a whole the clinic is very organized and extremely responsive. I would want a new patient to know that it’s ok to be persistent. That you must advocate for yourself not only with your doctor and clinical care team but at times with the front desk staff in regards to scheduling appointments.
Describe your experience with your monitoring appointments at Shady Grove Fertility BMA.
Monitoring appointments were always scheduled for the morning, I never felt like just a number. I always felt like my time was valued and respected.
Describe the costs associated with your care under Melissa Esposito at Shady Grove Fertility BMA.
Roughly $30,000 including costs of medication
10
Doctor
Melissa Esposito
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility BMA
Columbia
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
3
NPS
5
Age 33 - 34
3 IUI
Unexplained
European
Income $200K - $499K
Doctor
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
Our first visit, we really liked Dr Mottla. He has a warm manner and was reassuring...We had issues as time went on, particularly with communication and with my partner being included in the process...I was disappointed with the lack of explanation when plans would change after an IUI cycle didn't work...we didn't feel like our unique situation or past conversations were being taken into account...
I go to both the Annaoplis and Columbia clinics [Shady Grove Fertility] due to where I work. Staff at both are friendly and helpful...At the Annapolis clinic, they have me meet with the nurse at the end of each labs/US appt which is VERY helpful and helps me feel comfortable with the plan. However, this is not done at the Columbia office, so there have been some miscommunication and confusion...
How was your experience with Gilbert Mottla at Shady Grove Fertility BMA?
Our first visit, we really liked Dr Mottla. He has a warm manner and was reassuring. He was pretty realistic about success rates, which I appreciated, though I did have to press him for specific numbers. We had issues as time went on, particularly with communication and with my partner being included in the process. I am a Primary Care Doctor, so I may have been seeking more explanation of treatment plans than other people, but I was disappointed with the lack of explanation when plans would change after an IUI cycle didn't work; for example why we were switching medications. There was also a big misunderstanding where my partner and I thought we were only doing one cycle of IUI and then moving onto IVF, but after our first cycle of IUI didn't work, Dr. Mottla just created a treatment plan for a second cycle of IUI with new medications and his nurse told us as if this was the plan all along, so we didn't feel like our unique situation or past conversations were being taken into account, ie, we felt like a number. It is also fairly difficult to get timely appointments with a provider to discuss our questions and treatment plans; it definitely has not been offered or recommended and we have had to advocate for ourselves to schedule and schedule pretty far in advance, which can be stressful during the very uncertain journey of infertility treatment.Once I voiced my concerns about wanting more explanation for treatment decisions, Dr Mottla and our nurse did try to share more of the clinical thought process with me, which I appreciate greatly. I would like to see the default approach be to ask patients what level of information and explanation they appreciate. The staff at the Annapolis location also provides more explanation than the Columbia office. At the Annapolis office, the nurse meets with me after each labs/US visit to go over the plan and see if I have questions, which I LOVE, but the Columbia office doesn't do that, and I have to go to both offices due to where I work, so there have been miscommunication and misunderstandings esp when I go to the Columbia office. Finally, my partner has felt very removed from the process which has been hard on both of us. For reasons still somewhat unclear to me, Dr. Mottla called me initially to discuss my partner's semen analysis results instead of my partner, and wasn't planning on calling my partner until I asked him to; this felt very inappropriate to us and like an effort wasn't being made to include him. They say that they treat us "like a team", but all that really means is that everything falls on the woman, which leaves me feeling stressed and alone and him feeling excluded and ignored. Citing COVID protocols, my partner was excluded from my IUI ultrasound. We had been excited for him to be more involved and he is scientifically-minded, so I thought it would be cool for him to see the dominant follicle and be more involved in the process, as well as to be there to support me. Unfortunately, we didn't realize he couldn't come in until we were at the appt, so he spent the appt stewing in the car for 45 mins and I felt more alone than ever. I take COVID very seriously, but it is April 2022, he is fully vaccinated including booster, and I know firsthand that most offices and hospitals are lifting their restrictions, so it was all around upsetting and seemed to have little medical reasoning.
What's one piece of advice would you give a prospective patient of Gilbert Mottla at Shady Grove Fertility BMA?
Advocate for yourself early and often. If you want to see him/discuss your treatment plan, schedule an appointment with plenty of advance notice. If you want to know the actual chances of success, ask for specific numbers; fertility care in general tends to default to toxic positivity which was counterproductive and upsetting for my partner and me.
During treatment, were you treated like a number or a human with Gilbert Mottla at Shady Grove Fertility BMA?
I am a Primary Care Doctor, so I may have been seeking more explanation of treatment plans than other people, but I was disappointed with the lack of explanation when plans would change after an IUI cycle didn't work; for example why we were switching medications. There was also a big misunderstanding where my partner and I thought we were only doing one cycle of IUI and then moving onto IVF, but after our first cycle of IUI didn't work, Dr. Mottla just created a treatment plan for a second cycle of IUI with new medications and his nurse told us as if this was the plan all along, so we didn't feel like our unique situation or past conversations were being taken into account, ie, we felt like a number. It is also fairly difficult to get timely appointments with a provider to discuss our questions and treatment plans; it definitely has not been offered or recommended and we have had to advocate for ourselves to schedule and schedule pretty far in advance, which can be stressful during the very uncertain journey of infertility treatment.Once I voiced my concerns about wanting more explanation for treatment decisions, Dr Mottla and our nurse did try to share more of the clinical thought process with me, which I appreciate greatly. I would like to see the default approach be to ask patients what level of information and explanation they appreciate. The staff at the Annapolis location also provides more explanation than the Columbia office. At the Annapolis office, the nurse meets with me after each labs/US visit to go over the plan and see if I have questions, which I LOVE, but the Columbia office doesn't do that, and I have to go to both offices due to where I work, so there have been miscommunication and misunderstandings esp when I go to the Columbia office. Finally, my partner has felt very removed from the process which has been hard on both of us. For reasons still somewhat unclear to me, Dr. Mottla called me initially to discuss my partner's semen analysis results instead of my partner, and wasn't planning on calling my partner until I asked him to; this felt very inappropriate to us and like an effort wasn't being made to include him. They say that they treat us "like a team", but all that really means is that everything falls on the woman, which leaves me feeling stressed and alone and him feeling excluded and ignored. Citing COVID protocols, my partner was excluded from my IUI ultrasound. We had been excited for him to be more involved and he is scientifically-minded, so I thought it would be cool for him to see the dominant follicle and be more involved in the process, as well as to be there to support me. Unfortunately, we didn't realize he couldn't come in until we were at the appt, so he spent the appt stewing in the car for 45 mins and I felt more alone than ever. I take COVID very seriously, but it is April 2022, he is fully vaccinated including booster, and I know firsthand that most offices and hospitals are lifting their restrictions, so it was all around upsetting and seemed to have little medical reasoning.
Describe the protocols Gilbert Mottla used in your cycles at Shady Grove Fertility BMA and their degree of success.
IUI x3, first clomid, then letrazole for last two cycles due to thin uterine lining (6mm) at day 8-9. Also used vaginal estrogen for first two cycles and menopur for last cycle. HCG trigger shot and vaginal progesterone used for all three cycles.
Describe your experience with your nurse at Shady Grove Fertility BMA. (Assigned nurse: Ashley Hall)
Ashley is a little newer to fertility care, so there were some miscommunications initially, but she listened to my feedback and since then, she has been proactive with communicating treatment plans and explanations with me. She is very professional, respectful, and compassionate.
Describe your experience with Shady Grove Fertility BMA.
I go to both the Annaoplis and Columbia clinics due to where I work. Staff at both are friendly and helpful. Toxic positivity has sometimes been an issue; for example staff telling me "that's so exciting" at the start of IUI, which was actually a pretty stressful and confusing time for us. At the Annapolis clinic, they have me meet with the nurse at the end of each labs/US appt which is VERY helpful and helps me feel comfortable with the plan. However, this is not done at the Columbia office, so there have been some miscommunication and confusion. I strongly recommend that patients advocate for themselves and ask questions as much as possible.
Describe the costs associated with your care under Gilbert Mottla at Shady Grove Fertility BMA.
No insurance coverage, paid $1440 for each IUI cycle and extra for meds
Describe Gilbert Mottla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility BMA.
Unknown
What specific things went wrong at Shady Grove Fertility BMA?
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at Shady Grove Fertility BMA.
We have gotten conflicting information at times for treatment plans and reasoning, eg nurse told us that doctor recommended switching medications but didn't know why; one nurse told us a medication was for one thing and another nurse told us it was for something different. When my husband had his first semen analysis, there was an abnormal result but we didn't realize till he signed up for the portal 2 wks later; no one had called with the results, and when the doctor did call, they called me instead of my husband.
3
Doctor
Gilbert Mottla
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
4 of 5
5
Clinic
Shady Grove Fertility BMA
Annapolis
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
7
Age 29 - 30
1 IVF
Poor Egg Quality
Recurrent Pregnancy Loss
Unexplained
Income $200K - $499K
2nd of 2 Docs
Strongly Recommends
Neutral
Successful
the most kind, thoughtful and validating doctor you can imagine. She [Dr. Esposito] absolutely knows what she’s doing and tailors your treatment plan to YOU, regardless of what is typical or not...When we began discussing transfer protocol, she mentioned a modified natural FET, using my body’s hormones mostly with some hormonal support...she was the one who performed my transfer and tailored my transfer protocol to our situation...
had the absolute best care team [at Shady Grove Fertility]. I always had a million questions and she talked through all of them with me. I never felt rushed off the phone, even when I knew she had other patients to call. She was my calm and reassurance when I needed it - I couldn’t imagine having a different nurse on my care team...conveniently has multiple locations for monitoring. Patient portal is easy to use. Easy to make appts...if you don’t get one of the 7am lab appts, you’re waiting forever. Can very much feel like a conveyor belt...
How was your experience with Melissa Esposito at Shady Grove Fertility BMA?
Literally the most kind, thoughtful and validating doctor you can imagine. She absolutely knows what she’s doing and tailors your treatment plan to YOU, regardless of what is typical or not. She will hold your hand through the hard and celebrate every success with you.
What's one piece of advice would you give a prospective patient of Melissa Esposito at Shady Grove Fertility BMA?
Get on her books as soon as possible. You will not regret it.
During treatment, were you treated like a number or a human with Melissa Esposito at Shady Grove Fertility BMA?
I switched to Dr. Esposito after not receiving the care and compassion from another doctor in the clinic. On my first consultation with her, I felt heard, seen and validated. I cried with relief because I had felt so tired of having to advocate so hard for myself and with her, I felt like I finally had someone in my corner. She thoroughly reviewed my chart and didn’t dismiss a single question (and there were many). I had a severe complication from my egg retrieval (completed by a different doctor), she called me TWICE a day in the hospital to check on me. She made sure she was the one who performed my transfer and tailored my transfer protocol to our situation. When our first transfer was successful, she performed almost every ultrasound knowing how anxious I was due to our recurrent losses. I could not have asked for a better doctor and i’m so grateful to her.
Describe the protocols Melissa Esposito used in your cycles at Shady Grove Fertility BMA and their degree of success.
We anticipated great results from egg retrieval. We retrieved 12 eggs, 11 mature, 8 fertilized, 2 day 5s & 1 day 6, 2 pgt normal. I had severe internal bleeding after the egg retrieval that was performed by a different doctor (rare complication). We decided to push back the FET to let my body heal from the hormones and complication. I was so thankful for this suggestion even if I was disappointed, I knew it was the right call and trusted her judgement. When we began discussing transfer protocol, she mentioned a modified natural FET, using my body’s hormones mostly with some hormonal support. She said she had great success with her RPL patients. She told me to think on it, research and come back with any questions. After researching, I knew this is what I wanted to do! I was still on progesterone suppositories and used my body’s ovulation cycle to time the trigger shot and transfer. I’m so glad I listened because our transfer was successful and now we have our rainbow baby!
Describe your experience with your nurse at Shady Grove Fertility BMA. (Assigned nurse: Casey!)
Casey is the best! I had the absolute best care team. I always had a million questions and she talked through all of them with me. I never felt rushed off the phone, even when I knew she had other patients to call. She was my calm and reassurance when I needed it - I couldn’t imagine having a different nurse on my care team!
Describe your experience with Shady Grove Fertility BMA.
Strengths - conveniently has multiple locations for monitoring. Patient portal is easy to use. Easy to make appts. Weaknesses - if you don’t get one of the 7am lab appts, you’re waiting forever. Can very much feel like a conveyor belt.
Describe the costs associated with your care under Melissa Esposito at Shady Grove Fertility BMA.
I was lucky to have insurance coverage and was close to my OOPM when I started under Dr. Esposito’s care so we had a significantly lower cost than I had always heard about and anticipated.
What specific things went wrong at Shady Grove Fertility BMA?
  • Lost paperwork
  • Lost appointments
  • Failed to order appropriate test
  • Lost results
  • Provided conflicting information
10
Doctor
Melissa Esposito
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
Shady Grove Fertility BMA
Columbia
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
5
Age 37
1 IUI
Anovulation
Male Factor
PCOS
European
Income $200K - $499K
2nd of 2 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Doesn't Recommend
Successful
Dr. Barnard is probably the most kind, compassionate doctor I've ever had. She's extremely warm and always took time to listen to my concerns and answer any questions. Never made me feel like she was trying to just rush me through. I always felt like she was truly on my side and genuinely excited and happy for me when our cycle ended with a positive result. She called after every cycle to discuss results and next steps, which is very different from my previous RE...
They [Shady Grove Fertility] use a team nursing model at the clinic, so I wasn't assigned one specific nurse. I didn't find this worked well for clear communications or building a rapport with my nurses...It did have a bit of a 'factory' feel. Things were often disorganized, especially with billing, but also on the clinical side. The nurses typically responded quickly through the online patient portal and returned phone calls on the after hours line quickly...
How was your experience with Emily Barnard at Shady Grove Fertility BMA?
Dr. Barnard not only knows her stuff, but she has phenomenal bedside manner. I truly felt like she cared about me as a patient. She's such a warm-hearted person and never made me feel like just a number. Such a gem of a doctor! Can't recommend her enough!
What's one piece of advice would you give a prospective patient of Emily Barnard at Shady Grove Fertility BMA?
You're in great hands with Dr. Barnard.
During treatment, were you treated like a number or a human with Emily Barnard at Shady Grove Fertility BMA?
Dr. Barnard is probably the most kind, compassionate doctor I've ever had. She's extremely warm and always took time to listen to my concerns and answer any questions. Never made me feel like she was trying to just rush me through. I always felt like she was truly on my side and genuinely excited and happy for me when our cycle ended with a positive result. She called after every cycle to discuss results and next steps, which is very different from my previous RE.
Describe your experience with the nursing staff at Shady Grove Fertility BMA.
They use a team nursing model at the clinic, so I wasn't assigned one specific nurse. I didn't find this worked well for clear communications or building a rapport with my nurses.
Describe your experience with Shady Grove Fertility BMA.
It did have a bit of a 'factory' feel. Things were often disorganized, especially with billing, but also on the clinical side. The nurses typically responded quickly through the online patient portal and returned phone calls on the after hours line quickly.
Describe the costs associated with your care under Emily Barnard at Shady Grove Fertility BMA.
Covered under insurance with co-pay
What specific things went wrong at Shady Grove Fertility BMA?
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Scheduled the wrong procedure
10
Doctor
Emily Barnard
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
5
Clinic
Shady Grove Fertility BMA
Towson
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021, Unknown Success
NPS
6
NPS
8
Age 38
1 IVF
Unexplained
Latinx
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
My experience with doctor [Dr. Gilbert Mottla] was ok I’m still in my process I haven’t never seen him on person that makes me feel like I’m just one more patient is sad...He explained my situation th. Best way he could...Please have the time to talk to your patients on person not only 5 min on the phone...I started taking birth control pills I took menopur Follistim
My experience with this clinic [Shady Grove Fertility] is been really good everybody in this community does her job. They check you in in less than three minutes. They help you when you ask them. They’re very nice. The clinic is really clean some of them. They’re not too friendly but that’s OK...My experience with doctor [Dr. Gilbert Mottla] was ok I’m still in my process I haven’t never seen him on person that makes me feel like I’m just one more patient is sad...He explained my situation th. Best way he could
How was your experience with Gilbert Mottla at Shady Grove Fertility BMA?
My experience with doctor was ok I’m still in my process I haven’t never seen him on person that makes me feel like I’m just one more patient is sad other than that every thing else is really good I like the clinic
What's one piece of advice would you give a prospective patient of Gilbert Mottla at Shady Grove Fertility BMA?
Please have the time to talk to your patients on person not only 5 min on the phone
During treatment, were you treated like a number or a human with Gilbert Mottla at Shady Grove Fertility BMA?
He explained my situation th. Best way he could
Describe the protocols Gilbert Mottla used in your cycles at Shady Grove Fertility BMA and their degree of success.
I started taking birth control pills I took menopur Follistim I don’t remember everything else
Describe your experience with your nurse at Shady Grove Fertility BMA. (Assigned nurse: Collin )
Good communication on the phone on patience, portable answer my questions all the time she was kindness thank you to my nurse
Describe your experience with Shady Grove Fertility BMA.
My experience with this clinic is been really good everybody in this community does her job. They check you in in less than three minutes. They help you when you ask them. They’re very nice. The clinic is really clean some of them. They’re not too friendly but that’s OK.
Describe the costs associated with your care under Gilbert Mottla at Shady Grove Fertility BMA.
Not sure
Describe Gilbert Mottla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility BMA.
No
6
Doctor
Gilbert Mottla
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
2 of 5
Adaptability
4 of 5
8
Clinic
Shady Grove Fertility BMA
Annapolis
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
9
NPS
10
Age 32 - 33
1 IUI
Endometriosis
Black or African-American
Income $200K - $499K
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
[Dr. Sunita Kulshrestha] has been very informative, comforting, and makes time for virtual consults or to answer questions over the phone during the COVDI-19 pandemic. She, and her team, have been amazing during this holding pattern in our lives and we are thankful for them...Everyone's treatment is specifically tailored to their needs so that the best outcome can be reached. There is no "one size fits all" approach with Dr. Kulshrestha.
All of the nursing staff at Shady Grove Fertility of Waldorf have been amazing. They are very knowledgeable if we have questions or concerns, and they're very responsive to phone calls and messages in the patient portal. Our care coordinator has been very clear about financial responsibilities associated with treatment and fee schedules... The clinic is very intimate, so it never feels like you're a number. We're usually the only couple being seen during our appointment time.
How was your experience with Sunita Kulshrestha at Shady Grove Fertility BMA?
Dr. Kulshrestha is very warm, approachable, and friendly. She listens to patient concerns and is great at drawing diagrams to really drive information home. She has made this experience at lot less daunting.
What's one piece of advice would you give a prospective patient of Sunita Kulshrestha at Shady Grove Fertility BMA?
Be patient. Everyone's treatment is specifically tailored to their needs so that the best outcome can be reached. There is no "one size fits all" approach with Dr. Kulshrestha.
During treatment, were you treated like a number or a human with Sunita Kulshrestha at Shady Grove Fertility BMA?
Dr. Kulshrestha has always been very transparent and effervescent, from our very first consultation. I initially saw her in 2018 for an evaluation because of difficulty getting pregnant after 1 year of trying. A month after the initial consultation, I fell pregnant naturally. Unfortunately the pregnancy ended in miscarriage at 8 weeks. After rebounding from our loss, we decided to give fertility treatments another try in 2019. Our IUI was unsuccessful but it helped us better understand some of the barriers that were causing fertility issues. As we were beginning baseline reading for IVF in 2020 Dr. Kulshrestha found a cyst on my right ovary, fast forward to my MRI results-- I was diagnosed with Stage 4 Endmetriosis due to a 6.5 mm endometrioma on my right ovary. Now that I know for sure that I have severe endometriosis, I understand that IVF is our only option to start our family. Dr. Kulshrestha has been very informative, comforting, and makes time for virtual consults or to answer questions over the phone during the COVDI-19 pandemic. She, and her team, have been amazing during this holding pattern in our lives and we are thankful for them.
Describe the protocols Sunita Kulshrestha used in your cycles at Shady Grove Fertility BMA and their degree of success.
Femara 2.5 mg, increased to 5 mg daily to help with follicle stimulation. Ovidrel (trigger shot) and IUI 48 hours later. Progesterone suppositories to maintain uterine lining. 2 week wait for blood draw pregnancy test. We attempted timed cycles prior to IUI #1.
Describe your experience with your nurse at Shady Grove Fertility BMA. (Assigned nurse: Gladys Wilkins, MPA, PA-C)
All of the nursing staff at Shady Grove Fertility of Waldorf have been amazing. They are very knowledgeable if we have questions or concerns, and they're very responsive to phone calls and messages in the patient portal. Our care coordinator has been very clear about financial responsibilities associated with treatment and fee schedules.
Describe your experience with Shady Grove Fertility BMA.
The clinic has excellent hours. Our work schedule allows us 1 week day off so we have managed to have our appointments on that day so that our patients won't have to be rescheduled. The clinic is very intimate, so it never feels like you're a number. We're usually the only couple being seen during our appointment time.
9
Doctor
Sunita Kulshrestha
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility BMA
Waldorf
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
9
NPS
10
Age 30 - 31
4 IUI
Anovulation
Male Factor
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
[Dr. Rebecca Chason] was very attentive to adjust my meds and I did not have OHSS...We transferred 1 fresh 5 day blastocyst which worked. Although we ended up miscarrying at 15 weeks due to a rare genetic disorder...called to check on us after our miscarriage...gave us all the options going forward...always treated us with respect and felt like our concerns were always valid.
[Nurse at Shady Grove Fertility] has been so supportive through this whole journey. We called her the day before we were following up with our OB post D&C and asked if we could stop by the clinic just to talk. She was so welcoming that day and gave us so much hope moving forward...All of the staff from receptionist , check out staff, lab and US techs are so compassionate. I've always felt comfortable and welcome.
How was your experience with Rebecca Chason at Shady Grove Fertility BMA?
Dr. Chason has always treated us with respect and felt like our concerns were always valid. For example our recent miscarriage at 15 weeks resulted from a genetic disorder. She gave us all the options going forward. Dr. Chason called us before our telehealth visit to order labs for us ahead of time.
What's one piece of advice would you give a prospective patient of Rebecca Chason at Shady Grove Fertility BMA?
Ask all the questions whether or not you think it's silly. Dr Chason will always answer it to the best of her ability.
During treatment, were you treated like a number or a human with Rebecca Chason at Shady Grove Fertility BMA?
Dr Chason has been so amazing being upfront with us and explaining everything. Since we are in the medical field she talks in medical terms so we can understand. She called us on her vacation to check on us after our egg retrieval. She also called to check on us after our miscarriage.
Describe the protocols Rebecca Chason used in your cycles at Shady Grove Fertility BMA and their degree of success.
IUI we used clomid for 3 cycles and switched to Letrozole with HCG trigger shot. She thought based off of my age and diagnosis we would have success. We ended up not havimg success so we started IVF. For IVF Dr. Chason chose an agonist protocol with Gonal-F and Menopur. She decided on a dual trigger Lupron and HCG to try and avoid OHSS due to my small weight/ follicles. She was very attentive to adjust my meds and I did not have OHSS. On egg retrieval day we had 15 eggs, 9 were mature, and we ended up with 5 embryos. We transferred 1 fresh 5 day blastocyst which worked. Although we ended up miscarrying at 15 weeks due to a rare genetic disorder. We did not PGS test due to our ages. I am 30 and my husband is 33.
Describe your experience with your nurse at Shady Grove Fertility BMA. (Assigned nurse: Jennifer Levy)
Jen is amazing! She has been so supportive through this whole journey. We called her the day before we were following up with our OB post D&C and asked if we could stop by the clinic just to talk. She was so welcoming that day and gave us so much hope moving forward.
Describe your experience with Shady Grove Fertility BMA.
All of the staff from receptionist , check out staff, lab and US techs are so compassionate. I've always felt comfortable and welcome. I can't note any negatives. They were also on top of protocol to protect our safety during Covid-19! Social distancing with other patients, hand sanitizer and wiping off pens.
Describe the costs associated with your care under Rebecca Chason at Shady Grove Fertility BMA.
We had to pay for some of our medications. Most of our appointments had a copay. We had to pay for embryo freezing and will need to come out of pocket for PGS testing of our frozen embryos.
Describe Rebecca Chason's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility BMA.
My Dr prefers eSET. We never discussed transferring more than one based off of my age.
9
Doctor
Rebecca Chason
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility BMA
Annapolis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2020, Unsuccessful
NPS
8
NPS
7
Age 29 - 32
1 IUI
1 IVF
Anovulation
PCOS
Immunological
Recurrent Pregnancy Loss
Unexplained
European
Ashkenazi Jewish
Income $100K - $199K
Nurse or HC Services
1st of 4 Docs
3 IUI With Other Docs
Surrogacy With Other Docs
Neutral
Neutral
Unsuccessful
Dr. Beall is obviously very bright and knowledgeable in the field. She was very patient and always answered all of our questions. She never made us feel rushed when we were with her. She always changed the course of treatment when we didn't have success which was our preference. I felt like because the clinic had certain rules in place she couldn't be as creative in treatment as maybe she would have liked considering our difficult case. She is very professional and doesn't really engage in any kind of chit-chat. I knew she cared about us as patients but sometimes it felt hard to connect with her. Still, this didn't change our feeling about her ability as a doctor.
The [SGF] practice is very large and "factory-like." It was hard to speak with the doctor unless you had a consult/follow-up scheduled, happen to see her at monitoring, or if she called you. Most communication was done with the case-managing nurse...Don't expect for her to be chatty like some doctors. She is very professional and business-like. However, she will be very thorough on the medical side of things...Their offices were aesthetically pleasing and their equipment very much up-to-date. Receptionists and support staff were responsible and helpful most of the time.
How was your experience with Stephanie Beall at Shady Grove Fertility BMA?
Dr. Beall is obviously very bright and knowledgeable in the field. She was very patient and always answered all of our questions. She never made us feel rushed when we were with her. She always changed the course of treatment when we didn't have success which was our preference. I felt like because the clinic had certain rules in place she couldn't be as creative in treatment as maybe she would have liked considering our difficult case. She is very professional and doesn't really engage in any kind of chit-chat. I knew she cared about us as patients but sometimes it felt hard to connect with her. Still, this didn't change our feeling about her ability as a doctor.
What's one piece of advice would you give a prospective patient of Stephanie Beall at Shady Grove Fertility BMA?
Don't expect for her to be chatty like some doctors. She is very professional and business-like. However, she will be very thorough on the medical side of things. I would warn that after 3 transfer attempts, even with a different protocol each time, I would seek a second opinion.
During treatment, were you treated like a number or a human with Stephanie Beall at Shady Grove Fertility BMA?
The practice is very large and "factory-like." It was hard to speak with the doctor unless you had a consult/follow-up scheduled, happen to see her at monitoring, or if she called you. Most communication was done with the case-managing nurse.
Describe the protocols Stephanie Beall used in your cycles at Shady Grove Fertility BMA and their degree of success.
When I wasn't responding to letrozole we tried clomid. When I wasn't responding to clomid we moved to injectable IUIs. We tried both Folistim and Menopur during separate cycles to see if one would be better than the other. For IVF we used a combo of Folistim and Menopur plus Cetrotide and a Lupron trigger shot.
Describe your experience with your nurse at Shady Grove Fertility BMA. (Assigned nurse: Sonya Leasure)
Sonya was extremely warm and compassionate. She tried hard to get back to me with results and instructions pretty quickly. She always answered my portal messages and returned my phone calls in a timely manner. I wish every nurse could be like her. I know she had a large patient-load and she still was as efficient as possible and pleasant.
Describe your experience with Shady Grove Fertility BMA.
They are very regimented and have a lot of rules about what their doctors can do protocol-wise. If you fit "inside the box" they are an efficient and easy place to go. If you're like me and have multiple medical issues that make it difficult to have a baby, you're kind of out of luck. Their offices were aesthetically pleasing and their equipment very much up-to-date. Receptionists and support staff were responsible and helpful most of the time.
Describe your experience with your monitoring appointments at Shady Grove Fertility BMA.
I went mostly to the Columbia location for monitoring as it was closer to my place of work. It was always jam-packed and took a long time. I always tried hard whether at Towson or Columbia to get there first-thing so that I could be one of the first people seen for monitoring and get to work mostly on time.
Describe the costs associated with your care under Stephanie Beall at Shady Grove Fertility BMA.
I happened to have had excellent insurance coverage so I am really not sure what the costs ended up being for us but significantly less than most.
Describe Stephanie Beall's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility BMA.
Dr. Beall strongly recommended eSET and I believe it was the policy of the clinic that they only did DET or multiple embryo transfers at once if you had DOR, untested embryos, and/or multiple unsuccessful attemtps.
8
Doctor
Stephanie Beall
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
Shady Grove Fertility BMA
Towson
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2020, Unknown Success
NPS
10
NPS
9
1 IVF
European
Only Doc Seen
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Mottla always made me feel hopeful and had excellent bedside manner. He is patient and even came to a different office location to perform one of my procedures himself. I would recommend him to anyone...thoughtful approach to infertility...truly cares about his patients...
The staff at the [at Shady Grove Fertility] clinic became like family to me. They are truly invested in you as a person. The only difficulty I ever had was waiting months to get my initial appointment and with the financial department. But the staff working at this location were caring and beyond helpful...The nursing staff is great...Only once my medication was not called in properly but the clinic was able to give me samples they had so it didn’t affect my treatment at all.
How was your experience with Gilbert Mottla at Shady Grove Fertility BMA?
Dr. Mottla always made me feel hopeful and had excellent bedside manner. He is patient and even came to a different office location to perform one of my procedures himself. I would recommend him to anyone. Even though we haven’t been successful yet, I would still recommend him and his thoughtful approach to infertility.
What's one piece of advice would you give a prospective patient of Gilbert Mottla at Shady Grove Fertility BMA?
He’s a great doctor so just be prepared to wait to become one of his patients.
During treatment, were you treated like a number or a human with Gilbert Mottla at Shady Grove Fertility BMA?
I felt like a human because he was always there for me to answer questions and he was always looking for answers. He even pulled me aside during morning monitoring to check up on me and when we received negative results he cared enough to call and encourage us. He has excellent bedside manner and he truly cares about his patients.
Describe the protocols Gilbert Mottla used in your cycles at Shady Grove Fertility BMA and their degree of success.
One thing I remember is that he prefers estrogen and progesterone shots for frozen cycles and not the oral medication or suppositories.
Describe your experience with your nurse at Shady Grove Fertility BMA. (Assigned nurse: Ann)
The nursing staff is great.
Describe your experience with Shady Grove Fertility BMA.
The staff at the clinic became like family to me. They are truly invested in you as a person. The only difficulty I ever had was waiting months to get my initial appointment and with the financial department. But the staff working at this location were caring and beyond helpful.
Describe the costs associated with your care under Gilbert Mottla at Shady Grove Fertility BMA.
I don’t remember exactly.
Describe Gilbert Mottla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility BMA.
We were allowed to transfer multiple embryos after transferring singles the first two times.
What specific things went wrong at Shady Grove Fertility BMA?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Shady Grove Fertility BMA.
Only once my medication was not called in properly but the clinic was able to give me samples they had so it didn’t affect my treatment at all.
10
Doctor
Gilbert Mottla
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Shady Grove Fertility BMA
Annapolis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
10
NPS
8
Age 34 - 35
2 IUI
Male Factor
Black or African-American
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Neutral
Unsuccessful
She [Dr. Melissa Esposito] took the time to give me her honest opinion on my situation and made personal phone calls to calm my nerves...She is personable. I would have liked more suggestions to increase his count. I feel like she communicates well but doesn’t give you many options for treatment. I would have liked to wait until I moved to ivf but she seems to push you in that direction
Some clinics [Shady Grove Fertility] perform certain procedures. It’s best to know what can be done locally and for what procedures you will need to travel for. The billing department can be a hassle. Verify your own coverage before accepting what the billing department tells you. I was told something was covered and ended up with a 3500 bill...All of my nurses have been very accommodating. If one nurse isn’t available another one will assist you
How was your experience with Melissa Esposito at Shady Grove Fertility BMA?
She is personable. I would have liked more suggestions to increase his count. I feel like she communicates well but doesn’t give you many options for treatment. I would have liked to wait until I moved to ivf but she seems to push you in that direction
What's one piece of advice would you give a prospective patient of Melissa Esposito at Shady Grove Fertility BMA?
Make sure you are your own advocate. Research the different treatment options available and come to her with questions
During treatment, were you treated like a number or a human with Melissa Esposito at Shady Grove Fertility BMA?
She took the time to give me her honest opinion on my situation and made personal phone calls to calm my nerves
Describe the protocols Melissa Esposito used in your cycles at Shady Grove Fertility BMA and their degree of success.
I was on clomid 25mg. I ovulated on my own so the treatment was just a boost. It did not help because my issue is mfi
Describe your experience with your nurse at Shady Grove Fertility BMA. (Assigned nurse: Amy)
All of my nurses have been very accommodating. If one nurse isn’t available another one will assist you
Describe your experience with Shady Grove Fertility BMA.
Some clinics perform certain procedures. It’s best to know what can be done locally and for what procedures you will need to travel for. The billing department can be a hassle. Verify your own coverage before accepting what the billing department tells you. I was told something was covered and ended up with a 3500 bill
Describe the costs associated with your care under Melissa Esposito at Shady Grove Fertility BMA.
My cost was more than I expected
Describe Melissa Esposito's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility BMA.
I would prefer multiple because we can’t afford multiple rounds. We are older and this will be our last child.
What specific things went wrong at Shady Grove Fertility BMA?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility BMA.
I’ve only had issues with the billing department
10
Doctor
Melissa Esposito
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Shady Grove Fertility BMA
Columbia
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
5
NPS
7
Age 37 - 38
1 IVF
Diminished Ovarian Reserve
Uterine Fibroids
Black or African-American
Income $100K - $199K
Lawyer
Only Doc Seen
Doesn't Recommend
Neutral
Success w/ Doc Not sure
Don’t expect to see [Dr. Kulshrestha] much in person. Most correspondence will be through her nurse. She is thorough over the phone only if you ask her tons of questions...I have 2 cancelled IVF cycles. I feel like she is not trying to figure out “why” the cycles were cancelled. She suggest the same cycles or to move along with transferring my one and only embryo. At this point, I feel like she and nurse are giving up on me.
The billing dept at the Waldorf location [of Shady Grove Fertility] is horrible. Stay in stop of them and keep all your receipts. The Waldorf location is smaller than some of the other offices (DC And Rockville)... After monitoring appts, I’ve had to call for further instructions. They are suppose to call the patients-not the other way around...Nurse Rochelle was pretty good. I don’t have any complaints about her. She always answered all my questions in a timely manner.
How was your experience with Sunita Kulshrestha at Shady Grove Fertility BMA?
I have 2 cancelled IVF cycles. I feel like she is not trying to figure out “why” the cycles were cancelled. She suggest the same cycles or to move along with transferring my one and only embryo. At this point, I feel like she and nurse are giving up on me.
What's one piece of advice would you give a prospective patient of Sunita Kulshrestha at Shady Grove Fertility BMA?
Don’t expect to see her much in person. Most correspondence will be through her nurse. She is thorough over the phone only if you ask her tons of questions.
Describe your experience with your nurse at Shady Grove Fertility BMA. (Assigned nurse: Rochelle )
Nurse Rochelle was pretty good. I don’t have any complaints about her. She always answered all my questions in a timely manner.
Describe your experience with Shady Grove Fertility BMA.
The billing dept at the Waldorf location is horrible. Stay in stop of them and keep all your receipts. The Waldorf location is smaller than some of the other offices (DC And Rockville). Due to the pandemic, the Waldorf location is temporarily closed which is an inconvenience.
Describe the costs associated with your care under Sunita Kulshrestha at Shady Grove Fertility BMA.
80% covered through insurance so not too bad
What specific things went wrong at Shady Grove Fertility BMA?
  • Failed to call with results
Describe the specific things that went wrong at Shady Grove Fertility BMA.
After monitoring appts, I’ve had to call for further instructions. They are suppose to call the patients-not the other way around.
5
Doctor
Sunita Kulshrestha
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
4 of 5
7
Clinic
Shady Grove Fertility BMA
Waldorf
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 34 - 35
2 IVF
South Asian
Income $100K - $199K
Engineer
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
We felt good in the hands of [Dr. Stephanie Beall] helping us...Communicative and very responsive in terms of risk. She changed her protocol in the second IVF cycle and it got successful, so we need to be patience. She is very empathetic listening to you and design the treatment protocol based on the individual rather than just getting generics...
A lot of cases [at Shady Grove Fertility]...set protocol and very very high standards. Most important being is their number of clinics in DMV area like a lot of them in MD and VA and its all centralized so you can get your monitoring done at any of Shady Grove's clinics...We felt good in the hands of [Dr. Stephanie Beall] helping us...Communicative and very responsive in terms of risk. She changed her protocol in the second IVF cycle and it got successful, so we need to be patience. She is very empathetic listening to you and design the treatment protocol based on the individual rather than just getting generics...
How was your experience with Stephanie Beall at Shady Grove Fertility BMA?
Communicative and very responsive in terms of risk. She changed her protocol in the second IVF cycle and it got successful, so we need to be patience. She is very empathetic listening to you and design the treatment protocol based on the individual rather than just getting generics
What's one piece of advice would you give a prospective patient of Stephanie Beall at Shady Grove Fertility BMA?
be direct in answering your question and if you are working with her Denita please be responsive
During treatment, were you treated like a number or a human with Stephanie Beall at Shady Grove Fertility BMA?
We felt good in the hands of Dr Beall helping us.
Describe your experience with Shady Grove Fertility BMA.
A lot of cases, set protocol and very very high standards. Most important being is their number of clinics in DMV area like a lot of them in MD and VA and its all centralized so you can get your monitoring done at any of Shady Grove's clinics
Describe the costs associated with your care under Stephanie Beall at Shady Grove Fertility BMA.
mostly IVF and medicines costs
10
Doctor
Stephanie Beall
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Shady Grove Fertility BMA
Towson
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
9
Age 29 - 30
4 IUI
European
Income $100K - $199K
Only Doc Seen
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Rebecca Chason is] Very polite and communicated the whole process fully. We never felt judged or treated differently for being an lgbt couple. Our nurse always followed up with more information and left room for questions...She was very hands on and explained everything perfectly...I have never felt like a burden or out of place
They [SGF staff] work like a team and are always so helpful. I have never felt like a burden or out of place. The flow of the office Is easy to understand. Very professional with how they handle each case. If I ever had and questions they always knew where to direct me...IUI with medicine was about 2000 with a discount...[our nurse] She would always follow up and make sure I knew what to expect.
How was your experience with Rebecca Chason at Shady Grove Fertility BMA?
Very polite and communicated the whole process fully. We never felt judged or treated differently for being an lgbt couple. Our nurse always followed up with more information and left room for questions.
What's one piece of advice would you give a prospective patient of Rebecca Chason at Shady Grove Fertility BMA?
You are in good hands
During treatment, were you treated like a number or a human with Rebecca Chason at Shady Grove Fertility BMA?
She was very hands on and explained everything perfectly
Describe your experience with your nurse at Shady Grove Fertility BMA. (Assigned nurse: Jennifer)
Jennifer was very soft spoken and positive with her approach. She would always follow up and make sure I knew what to expect.
Describe your experience with Shady Grove Fertility BMA.
They work like a team and are always so helpful. I have never felt like a burden or out of place. The flow of the office Is easy to understand. Very professional with how they handle each case. If I ever had and questions they always knew where to direct me.
Describe the costs associated with your care under Rebecca Chason at Shady Grove Fertility BMA.
IUI with medicine was about 2000 with a discount.
10
Doctor
Rebecca Chason
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
LGBTQ+ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Shady Grove Fertility BMA
Annapolis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
LGBTQ+ Care
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
8
NPS
8
Age 32 - 33
1 IVF
Latinx
2nd of 2 Docs
1 IVF With Other Docs
Neutral
Neutral
Unsuccessful
He gave us a realistic expectation, that it would take a few transfers to get a sticky embryo. ... One thing I struggle with is getting a thick lining and he changed up my medicine protocol unlike my previous doctor who just kept doing the same drugs and said I had a naturally thin lining. Dr. Mottla was able to get my lining at a 9. We've really enjoyed working with him. ... I know he has lots of patients and he's always been super compassionate and positive.
I've never had to wait that long at every appointment. Because its so big they work like a machine and are very organized and efficient when you are there. ... I was also able to do some monitoring at my GYNO locally and my doctors worked very nicely with them. ... We paid 30,000 for a package that includes 2 retrievals, as many transfers as we want and covers some PGS testing. ... Efficient well oiled machine. [monitoring appointments]
How was your experience with Gilbert Mottla at Shady Grove Fertility BMA?
He gave us a realistic expectation, that it would take a few transfers to get a sticky embryo. We've had two transfers and still lost them both. One thing I struggle with is getting a thick lining and he changed up my medicine protocol unlike my previous doctor who just kept doing the same drugs and said I had a naturally thin lining. Dr. Mottla was able to get my lining at a 9. We've really enjoyed working with him.
What's one piece of advice would you give a prospective patient of Gilbert Mottla at Shady Grove Fertility BMA?
Shady grove is a huge practice and the doctors are spread thin; however, when you are with your Doctor they give you 100 percent attention. I recommend CCing him on every email back and forth with nurses.
During treatment, were you treated like a number or a human with Gilbert Mottla at Shady Grove Fertility BMA?
I know he has lots of patients and he's always been super compassionate and positive. Eager to find a solution.
Describe your experience with your nurse at Shady Grove Fertility BMA. (Assigned nurse: Sarah Townsend)
I haven't particularly loved my nurse at Shady Grove. My nurse at UNC fertility seemed to work around the clock. The nurses at shady grove check out and do not communicate via email or phone past 4pm (mon-Fri).
Describe your experience with Shady Grove Fertility BMA.
I've loved the facilities, rockville and Annapolis. I've never had to wait that long at every appointment. Because its so big they work like a machine and are very organized and efficient when you are there. They are very knowledgeable and current with knew technologies and studies.
Describe your experience with your monitoring appointments at Shady Grove Fertility BMA.
Efficient well oiled machine. We live in Raleigh so I would fly in and out same day and they always accommodated me. I was also able to do some monitoring at my GYNO locally and my doctors worked very nicely with them.
Describe the costs associated with your care under Gilbert Mottla at Shady Grove Fertility BMA.
We paid 30,000 for a package that includes 2 retrievals, as many transfers as we want and covers some PGS testing. Some tests are partially covered by insurance or we had to pay our deductible. Our medicines are very expensive and not covered through insurance and one thing that does frustrate me is that they over prescribe.
Describe Gilbert Mottla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility BMA.
I haven't found a doctor that is pro multiple embryo transfer. Everyone has said its too dangerous.
8
Doctor
Gilbert Mottla
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Shady Grove Fertility BMA
Annapolis
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 27 - 28
1 IVF
Male Factor
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. McKeeby has been extremely compassionate during our fertility treatment. He has been readily available to meet with me, unexpectedly, when issues have arose during monitoring appointments. ... Dr. McKeeby has a bit of a unique personality. ... He also took into consideration our insurance and financial situation. ... He has been very proactive and has never suggested that we try the same plan twice - if it doesn't work the first time, he makes changes or suggests something new entirely.
The Annapolis office [Shady Grove] is very welcoming. The front desk staff have learned my name and always greet me when I come in for an appointment. The wait time for monitoring is usually reasonable, but can sometimes be 30+ minutes past your appointment time if the clinic is very busy. The phlebotomists are very friendly and talkative. The ultrasound techs do a great job of explaining what they see on the ultrasound, and always offer to refer you to the monitoring nurse if you more questions than they can answer
How was your experience with Jeffrey McKeeby at Shady Grove Fertility BMA?
Dr. McKeeby has a bit of a unique personality. He was very welcoming when my husband and I attended our consultation in March of 2018. We felt that he took a detailed history, asked a lot of questions about our desires/goals, and allowed us to have input on what treatment would like. Dr. McKeeby is very knowledgeable about the science aspect of treatment and was able to explain our treatment options in detail. He was able to provide us to with statistics for success and gave us a recommendation, based on what was our best chance statistically. He also took into consideration our insurance and financial situation. We have, unfortunately, experienced a lot of unanticipated setbacks throughout treatment. We have had several FET cycles cancelled, for various reasons, but Dr. McKeeby has always been extremely compassionate in breaking the bad news to us - He always explains why the cancellation is necessary, and is always ready with a new plan. He has been very proactive and has never suggested that we try the same plan twice - if it doesn't work the first time, he makes changes or suggests something new entirely. Although we have not had success yet, I have been extremely satisfied with Dr. McKeeby and his management of our treatment.
During treatment, were you treated like a number or a human with Jeffrey McKeeby at Shady Grove Fertility BMA?
Dr. McKeeby has been extremely compassionate during our fertility treatment. He has been readily available to meet with me, unexpectedly, when issues have arose during monitoring appointments. When my fresh transfer was cancelled due to OHSS, Dr. McKeeby called me personally to provide an update on our embryos. He always says "hi" when he sees me at the clinic for monitoring appointments, and treats me as an individual at follow-up appointments.
Describe the protocols Jeffrey McKeeby used in your cycles at Shady Grove Fertility BMA and their degree of success.
For our IVF retrieval cycle we used Gonal-F 150IU, Menopur 75IU (increased to 150IU on stim day 7), Ganirelix, and a Lupron trigger. We used this protocol, which is pretty standard and low-dose, because our diagnosis is MFI and Dr. McKeeby did not anticipate any issue with follicle growth. For our 1st FET cycle we used oral Estrace 2mg, taken three times daily. Vaginal Estrace was added, due to thin lining - this cycle was cancelled. For our 2nd FET cycle we used a stimulated FET protocol, with Gonal-F 150IU and Ganirelix to prevent ovulation. This protocol was chosen due to prior difficulty with uterine lining - cycle was cancelled due to high follicle count. For our 3rd FET cycle we used Delestrogen .2 ML, every other day - cycle was cancelled due to ovulation. For our 4th FET cycle we used Delestrogren .2 ML, every other day and Estrace 2mg vaginally, twice daily - this cycle resulted in pregnancy, but pregnancy was not viable. For our 5th FET cycle we used the same protocol as the previous cycle, but lining did not respond the same and cycle was cancelled. Four our 6th FET we are using another stimulated FET protocol with Menopur 112 IU - this cycle is in process.
Describe your experience with your nurse at Shady Grove Fertility BMA. (Assigned nurse: Jackie Seibert)
Jackie has been extremely helpful throughout this process. She always returns my phone calls within the guidelines stated on her voicemail, and is very responsive to questions/concerns. She calls promptly with updates from monitoring appointments and answers all questions. She is obviously very knowledgeable. She has called to check-in when we have gone through difficult times.
Describe your experience with Shady Grove Fertility BMA.
The Annapolis office is very welcoming. The front desk staff have learned my name and always greet me when I come in for an appointment. The wait time for monitoring is usually reasonable, but can sometimes be 30+ minutes past your appointment time if the clinic is very busy. The phlebotomists are very friendly and talkative. The ultrasound techs do a great job of explaining what they see on the ultrasound, and always offer to refer you to the monitoring nurse if you more questions than they can answer.
Describe the costs associated with your care under Jeffrey McKeeby at Shady Grove Fertility BMA.
Our treatment is covered by insurance. We receive a 5% discount, based on income, for all expenses not covered.
Describe Jeffrey McKeeby's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility BMA.
Dr. McKeeby has recommended an eSET, due to our ages and quality of our embryos. We are agreeable.
10
Doctor
Jeffrey McKeeby
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility BMA
Annapolis
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
8
NPS
8
Age 36 - 37
Tubal Blockage
Uterine Fibroids
Black or African-American
Income $100K - $199K
1st of 2 Docs
Fertility Medications With Other Docs
Neutral
Neutral
Unsuccessful
Dr McKeeby is a straight shooter and will not waste your time...I felt that my treatment plan was determined as soon as I walked through the door due to my having a history of uterine fibroids. I never felt any concern after expressing my fears of not exploring any other options besides IVF because there were several others offered at the facility.
My only complaint [for SGF] was the poor telephone communication. I could never speak to my nurse, it took months for me to find out how much the proposed procedures would actually cost. I suggest writing any questions that you have down and taking them with you on your next visit...ask them face to face...Roughly $500 for tests not covered by insurance.
How was your experience with Jeffrey McKeeby at Shady Grove Fertility BMA?
Dr McKeeby is a straight shooter and will not waste your time. He is very knowledgeable and direct but at times it comes off as you are an annoyance or that he lacks compassion. I think that because he has years of experience and has had success in treatment plans that when you walk through the door give your age, he glances over whatever you give him regarding your medical he has determined the course of action for you prior to testing. In some cases that’s great, but in mine not so great.
What's one piece of advice would you give a prospective patient of Jeffrey McKeeby at Shady Grove Fertility BMA?
Be tough, he does not mince words or facial expressions when he talks to you.
During treatment, were you treated like a number or a human with Jeffrey McKeeby at Shady Grove Fertility BMA?
I felt that my treatment plan was determined as soon as I walked through the door due to my having a history of uterine fibroids. I never felt any concern after expressing my fears of not exploring any other options besides IVF because there were several others offered at the facility.
Describe the protocols Jeffrey McKeeby used in your cycles at Shady Grove Fertility BMA and their degree of success.
I had multiple rounds of preliminary testing for chromosomal issues, hsgs, but I never actually had the Chance procedure done.
Describe your experience with your nurse at Shady Grove Fertility BMA. (Assigned nurse: Jackie)
My assigned nurse never returned phone calls, or communicated with me. I was helped by other staff members who were very helpful to me.
Describe your experience with Shady Grove Fertility BMA.
Very clean clinic with short wait times...it’s like a well oiled machine in that aspect. My only complaint was the poor telephone communication. I could never speak to my nurse, it took months for me to find out how much the proposed procedures would actually cost. I suggest writing any questions that you have down and taking them with you on your next visit...ask them face to face.
Describe the costs associated with your care under Jeffrey McKeeby at Shady Grove Fertility BMA.
Roughly $500 for tests not covered by insurance. I couldn’t afford IVF at the time but that was roughly 10,000 per cycle.
What specific things went wrong at Shady Grove Fertility BMA?
  • Failed to call with results
8
Doctor
Jeffrey McKeeby
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
1 of 5
Explained risks
5 of 5
Adaptability
3 of 5
8
Clinic
Shady Grove Fertility BMA
Annapolis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
6 of 5
Educational Resources
1 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
2
NPS
2
Age 41 - 42
2 IUI
2 IVF
Poor Egg Quality
Unexplained
Income $200K - $499K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I didn't feel like my concerns were being addressed...I didn't have a good experience with him [Dr. McKeeby]. I felt I was just another candidate for failure due to my advanced age. I was not a good responder for the high hormone doses and I asked for a low hormone protocol that worked once but didn't result in a pregnancy, he ignored my request and kept doing the high hormone dose that didn't even result in 1 viable embryo. Very frustrating since this treatment costs a lot of money....
Overall the other staff [Shady Grove Fertility] is very helpful and nice. Cuddos for the girls that draw blood. I like the convenience of the clinic and that they are open 7 days a week ( sometimes going to different locations for the retrieval) The experience didn't feel personal...There is a patient portal that results were supposed to be uploaded there, but my results were not uploaded until I requested and not all of the results....
How was your experience with Jeffrey McKeeby at Shady Grove Fertility BMA?
I didn't have a good experience with him. I felt I was just another candidate for failure due to my advanced age. I was not a good responder for the high hormone doses and I asked for a low hormone protocol that worked once but didn't result in a pregnancy, he ignored my request and kept doing the high hormone dose that didn't even result in 1 viable embryo. Very frustrating since this treatment costs a lot of money.
What's one piece of advice would you give a prospective patient of Jeffrey McKeeby at Shady Grove Fertility BMA?
Go with your gut, if you don't like the protocol from start say something and if nothing is done to address it, change Drs.
During treatment, were you treated like a number or a human with Jeffrey McKeeby at Shady Grove Fertility BMA?
I didn't feel like my concerns were being addressed. He kept trying a protocol that clearly did not work for me.
Describe your experience with the nursing staff at Shady Grove Fertility BMA.
Most of them are really nice. There was an instance that I had a chemical pregnancy and I didn't know about it, but complained about pain on the left side and they said it was normal. Only when I insisted that the pain wouldn't go away they checked with ultra sound and found out it was a chemical pregnancy and I need to be sent to the hospital right away.That was another very bad experience for me.
Describe your experience with Shady Grove Fertility BMA.
Overall the other staff is very helpful and nice. Cuddos for the girls that draw blood. I like the convenience of the clinic and that they are open 7 days a week ( sometimes going to different locations for the retrieval) The experience didn't feel personal. I wish I had found another clinic somewhat closed to take a chance.
What specific things went wrong at Shady Grove Fertility BMA?
  • Failed to call with results
Describe the specific things that went wrong at Shady Grove Fertility BMA.
There is a patient portal that results were supposed to be uploaded there, but my results were not uploaded until I requested and not all of the results.
2
Doctor
Jeffrey McKeeby
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
1 of 5
2
Clinic
Shady Grove Fertility BMA
Annapolis
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5