Southern California Reproductive Center

6 doctors work here

Rated 7.5
Strongly recommend: 62%Neutral: 11%Don't recommend: 27%7.5
62% strongly recommend
166 reviews
Operations
8.4
8.4
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.9
8.9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7
7
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.2
8.2
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
8
8
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
7.4
7.4
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,959
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 9 offices

Bakersfield
100 Old River Road
Bakersfield, CA 93311
Beverly Hills
450 N. Roxbury Dr
Beverly Hills, CA 90210
Glendale
240 S. Jackson St.
Glendale, CA 91206
Lancaster
44105 N. 15th St. West
Lancaster, CA 93534
Pasadena
625 S Fair Oaks Ave
Pasadena, CA 91105
Santa Barbara
1722 State Street
Santa Barbara, CA 93101
Santa Monica [Closed]
2001 Santa Monica Blvd
Santa Monica, CA 90404
Valencia
27871 Smyth Drive
Valencia, CA 91355
Ventura
2755 Loma Vista Rd
Ventura, CA 93003
Show 7 more

166 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
NPS
10
NPS
10
Age 30 - 32
1 IVF
Uterine Fibroids
European
Income $200K - $499K
2nd of 2 Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Akopians suggested only transferring one to be conservative and see how my body responded to a transfer) She honored our request and transferred two...She decided to lower my dosage and it ended up helping the polyps not return as quickly after we had just done a surgery to remove them. She really looks at your specifics and she will alter her strategies to get you the best results.
The [SCRC] clinic is super clean, appointments were very fast, ,I was never left waiting long for my scheduled appointment like some doctor's offices. Everyone was professional, from the nurses at the front desk, to the lab, to your clincial team. I had excellent interactions with everyone I encountered every time...
How was your experience with Alin Lina Akopians at Southern California Reproductive Center?
Dr Akopians is intelligent, thorough and above all kind. She truly cares about her patients and their success. After two unsuccessful egg retrievals with a previous doctor I had a successful egg retrieval with Dr Akopians that resulted in 6 genetically normal embryos. During our next steps we found that I had polyps and needed surgery, which she preformed. We started again and then found the polyps returned. Although I was skeptical to do the surgery again and anxious to just go ahead with the transfer we did the surgery again as she suggested. After that we transferred two embryos (though Dr Akopians suggested only transferring one to be conservative and see how my body responded to a transfer) She honored our request and transferred two. After a positive pregnancy test, I miscarried at 6 weeks. Devastated, Dr Akopians walked me through our next steps which included a D&C. I remember being so emotional and as the anesthesia kicked in as I laid on the operating table I remember her holding my hand and tears welling in her eyes right along mine... She is a one of a kind doctor, who truly cares! After healing we discussed our next steps which this time we took her advice and transferred one embryo. At our first ultrasound after a positive pregnancy test we found there were two yolk sacs....twins! Although we were all excited she was quick to let us know the risks, including "vanishing twin syndrome". We left the appointment hopeful. Fast forward, we graduated our 12 weeks of care with Dr Akopians and now have healthy identical twin girls. Miracles! Let me conclude by just saying that I drove 4 hours one way to see Dr Akopians in Beverly Hills for every appointment (8 hours total for each appointment) and I did it a second time when we looked to expand our family. We now have a healthy 3 week old baby boy, again because of Dr Akopians. We have since moved out of state, but if we were still in CA I would continue to drive that 8 hours for every appointment for Dr Akopians; that is how phenomenal she is and how much she is worth the investment (time, money, emotion, etc) if you are looking to grow your family, and get the best out of an already stressful experience. I cannot recommend or complement Dr Akopians enough. We are truly grateful to her for making our dreams come true.
What's one piece of advice would you give a prospective patient of Alin Lina Akopians at Southern California Reproductive Center?
When she recommends something, she has a reason. Although time and money may lead you to disagree with her, listen, there is a reason she is recommending it and it is not to make things take longer or cost more. She truly cares and wants to get you the best results as quickly as possible with the least amount of heart-ache.
During treatment, were you treated like a number or a human with Alin Lina Akopians at Southern California Reproductive Center?
I CAME TO DR AKOPIANS AFTER WORKING WITH A LOCAL DOCTOR WHO CONTRACTED WITH SCRC'S LAB. MY PREVIOUS DOCTOR HAD ATROCIOUS BED SIDE MANNER AND AFTER GOING THROUGH AN UNEXPECTED ERROR DR AKOPIANS WAS THERE TO 'PICK UP THE BALL AND CARRY IT DOWN FIELD', SO TO SPEAK. SHE WAS SO REASSURING, SO KIND AND SO REAL DURING A VERY DIFFICULT TIME. SHE DID NOT EVER GIVE FALSE HOPE BUT I TRULY FELT SHE CARED.
Describe the protocols Alin Lina Akopians used in your cycles at Southern California Reproductive Center and their degree of success.
I cant remember the specific medication, but we started with some of the standard dosages, and found that polyps kept returning. She decided to lower my dosage and it ended up helping the polyps not return as quickly after we had just done a surgery to remove them. She really looks at your specifics and she will alter her strategies to get you the best results.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Julia then Sophia)
Julia and Sophia were both amazing! Prompt, thorough, professional, caring.
Describe your experience with Southern California Reproductive Center.
The clinic is super clean, appointments were very fast, ,I was never left waiting long for my scheduled appointment like some doctor's offices. Everyone was professional, from the nurses at the front desk, to the lab, to your clincial team. I had excellent interactions with everyone I encountered every time.
Describe Alin Lina Akopians's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
She preferred to transfer one, but she did transfer two for us as we requested. however it resulted in a miscarriage. For our next transfer we listened to her and only transferred one. God still has a hand in all of this and we ended up with identical twin girls after transferring just one.
10
Doctor
Alin Lina Akopians
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 39 - 40
4 IVF
Ashkenazi Jewish
Latinx
Income $200K - $499K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I originally came in wanting multiple embryos transferred. I was convinced I wanted twins! But Dr Akopians patiently explained the benefits and drawbacks of single vs multiple, especially with PGS testing. In the end we went with a single embryo and it was absolutely the right decision for us...always took the time with me to explain everything in detail, and made sure to communicate regularly. She treated this as a priority and made us feel like she personally cared about our outcome.
The clinic [SCRC] was very accommodating in terms of scheduling appointments with doctors, in addition to all the monitoring required. They opened very early which was great for pre-work appointments. And they also had flexibility and almost always accommodated my schedule requests. I hardly waited to be seen at any appointment. They also have a lab in house which makes things so much more seamless...All four of our retrievals were antagonist treatment. We had success in retrieving exactly the amount of eggs forecasted in ultrasounds and almost all fertilized. We did 2 cycles with HGH and 2 without, to see how it impacted results. We did PGS/PGD testing due to a genetic condition we are both carriers for. In the end we wound up with 41 eggs retrieved, 17 embryos, 7 of which tested normal. We were thrilled with the outcome.
How was your experience with Alin Lina Akopians at Southern California Reproductive Center?
Dr Akopians was everything I could ask for as a patient. She was straightforward about the process, risks, and recommendations. She was very confident and intelligent and immediately upon meeting her, I had faith in her ability to help us to our dream baby. The road was longer than we expected but she was always available to talk and plan our best course of action. She really wanted us to be successful — you could feel that from the care she took with our case. Whenever we needed her, she was fully present. For example, we met to discuss the Frozen Embryo Transfer process and she didn’t rush us, didn’t look at her watch, made us feel like her top priority. I loved that she was so vested in our success, and she led us down the right path.
What's one piece of advice would you give a prospective patient of Alin Lina Akopians at Southern California Reproductive Center?
She’s wonderful, warm and considerate. She is also very straightforward. She will explain all of your treatment options and recommendations. Trust in her because she wants your success as much as you do.
During treatment, were you treated like a number or a human with Alin Lina Akopians at Southern California Reproductive Center?
Dr Akopians always took the time with me to explain everything in detail, and made sure to communicate regularly. She treated this as a priority and made us feel like she personally cared about our outcome.
Describe the protocols Alin Lina Akopians used in your cycles at Southern California Reproductive Center and their degree of success.
All four of our retrievals were antagonist treatment. We had success in retrieving exactly the amount of eggs forecasted in ultrasounds and almost all fertilized. We did 2 cycles with HGH and 2 without, to see how it impacted results. We did PGS/PGD testing due to a genetic condition we are both carriers for. In the end we wound up with 41 eggs retrieved, 17 embryos, 7 of which tested normal. We were thrilled with the outcome.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Julia // Sophia)
Julia was a huge part of our experience and a big reason why we were so happy during treatment. She was an excellent communicator and was on top of our schedule, medications, and recommendations. Her compassion and care made her my favorite person, both in and out of treatment. When Julia wasn’t available the rest of the care team was very kind and efficient and made sure we were responded to promptly.
Describe your experience with Southern California Reproductive Center.
The clinic was very accommodating in terms of scheduling appointments with doctors, in addition to all the monitoring required. They opened very early which was great for pre-work appointments. And they also had flexibility and almost always accommodated my schedule requests. I hardly waited to be seen at any appointment. They also have a lab in house which makes things so much more seamless.
Describe the costs associated with your care under Alin Lina Akopians at Southern California Reproductive Center.
I was lucky enough to have insurance cover a large portion of my IVF costs. She made sure to discuss overall costs of each treatment plan. She managed them as well as possible so we never felt like we were overpaying.
Describe Alin Lina Akopians's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
I originally came in wanting multiple embryos transferred. I was convinced I wanted twins! But Dr Akopians patiently explained the benefits and drawbacks of single vs multiple, especially with PGS testing. In the end we went with a single embryo and it was absolutely the right decision for us.
10
Doctor
Alin Lina Akopians
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
0
NPS
4
Age 36
1 Embryo Freezing
Diminished Ovarian Reserve
European
Ashkenazi Jewish
Middle Eastern
Income $100K - $199K
Only Doc Seen
Donor Sperm
Doesn't Recommend
Doesn't Recommend
Successful
While being a lovely person to talk to I rarely got the chance to speak with her [Dr. Chang] on the phone nor did I ever see her in person during my diagnostic visits. If I wanted to contact Dr Chang and speak with her directly I had to schedule a phone call and it usually was at least a week away. There is no direct line of communication to Dr. Chang. Everything has to go through the clinical team, which half the time I don’t even feel like they answered my questions. Feeling like a number made this process very difficult and isolating for me.
My treatment plan and the thinking behind it was not explained to me [at Southern California Reproductive Center]. I was prescribed Omnitrope which is considered somewhat controversial but helps grow follicles. No idea if it worked as expected or not...I was very disappointed in the treatment I received from the nursing staff. I also didn’t have any contact with them, outside of messages in the portal. This whole process was incredibly difficult to me and I feel like when I reached out to them in times of need their responses fell flat and almost made me feel like I was being the problem. There were several times I asked specific questions and those questions were not answered at all and were ignored.
How was your experience with Wendy Chang at Southern California Reproductive Center?
I have no doubt Dr. Chang is one of the most knowledgeable RE’s in LA. That being said, I found getting information from her was very difficult. I am someone who likes to know all of the details of the medical procedure I’m going through and I felt like I was in the dark the entire time. I didn’t know how many eggs she was expecting to retrieve until the day of surgery, I didn’t know how my follicles and hormone levels were progressing during STIMS, I didn’t know what the STIMS I took were supposed to do to my body. If I ever had a question I had to ask the clinical team in a message and wait for a response. This process is incredibly stressful and the last thing I had energy to do was seek out information. I would have expected with the amount of money I was paying that I would have been given all of this info without having to ask about it. When I chose her as my doctor I was impressed by how knowledgeable she seemed and assumed that meant I would have access to that information while going through this. When in reality I hardly spoke with her or had any contact, as it was just too difficult.
What's one piece of advice would you give a prospective patient of Wendy Chang at Southern California Reproductive Center?
Go into the process knowing you will have zero direct contact with Dr. Chang. If you choose her for your procedure you have to be ok with not knowing details and just trusting the process.
During treatment, were you treated like a number or a human with Wendy Chang at Southern California Reproductive Center?
While being a lovely person to talk to I rarely got the chance to speak with her on the phone nor did I ever see her in person during my diagnostic visits. If I wanted to contact Dr Chang and speak with her directly I had to schedule a phone call and it usually was at least a week away. There is no direct line of communication to Dr. Chang. Everything has to go through the clinical team, which half the time I don’t even feel like they answered my questions. Feeling like a number made this process very difficult and isolating for me.
Describe the protocols Wendy Chang used in your cycles at Southern California Reproductive Center and their degree of success.
My treatment plan and the thinking behind it was not explained to me. I was prescribed Omnitrope which is considered somewhat controversial but helps grow follicles. No idea if it worked as expected or not.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Kimberly and Danielle)
I was very disappointed in the treatment I received from the nursing staff. I also didn’t have any contact with them, outside of messages in the portal. This whole process was incredibly difficult to me and I feel like when I reached out to them in times of need their responses fell flat and almost made me feel like I was being the problem. There were several times I asked specific questions and those questions were not answered at all and were ignored.
Describe your experience with Southern California Reproductive Center.
Clinic is great. Very busy and feels impersonal, but no complaints. The ultrasound tech and the blood draw team were great. I also loved the in-house acupuncturist. They have great covid policies in place that made me feel safe.
Describe the costs associated with your care under Wendy Chang at Southern California Reproductive Center.
Embryo retrieval and fertilization was about $13k. Storage is $700/year. ICSI is $1500, Pre testing $2200, PGTA $3900
Describe Wendy Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
N/A
0
Doctor
Wendy Chang
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
1 of 5
Explained risks
5 of 5
Adaptability
3 of 5
4
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
6
NPS
5
Age 30
Unexplained
East Asian
Income $200K - $499K
Doctor
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
Dr Ghadir was nice. I appreciated his time to give evening phone calls to go over my test results. I did feel like he pushed for IVF and I was just not ready yet. We had been trying for 1 year and I wanted to start off with maybe IUI. I didn't have many interactions with him as I only went to SCRC for consult and testing...He seems to be too positive....he said we had a 20% chance of success with IUI and 80% chance of success with IVF
The billing department [at SCRC] is a mess...They billed my insurance wrong initially, which took forever to correct...Nurses were okay. They didn't really answer any questions...When I switched to my new RE, it took SCRC 3 weeks to send all my test results over. I called, left multiple voicemails at the medical recorder's office and sent emails with no calls or emails back...The office is very busy. The first time I went in for blood work and an ultrasound, I was very confused
How was your experience with Shahin Ghadir at Southern California Reproductive Center?
Dr Ghadir was nice. I appreciated his time to give evening phone calls to go over my test results. I did feel like he pushed for IVF and I was just not ready yet. We had been trying for 1 year and I wanted to start off with maybe IUI. I didn't have many interactions with him as I only went to SCRC for consult and testing.
What's one piece of advice would you give a prospective patient of Shahin Ghadir at Southern California Reproductive Center?
Ask alot of questions and do research yourself. He seems to be too positive....he said we had a 20% chance of success with IUI and 80% chance of success with IVF. Other doctors I consulted with after gave a lower percentage of success. Also, I looked up SCRC's SART report and their IVF success rates are not nearly as high as 80%!
During treatment, were you treated like a number or a human with Shahin Ghadir at Southern California Reproductive Center?
I never actually met Dr Ghadir in real life. We had one zoom consult and two phone calls. This review is more for the wait, the rest of the staff I encountered and most importantly, their billing department. The office is very busy. The first time I went in for blood work and an ultrasound, I was very confused. My appointment was for 9:30, and I didn't leave until 11:30am because there was no ultrasound room available. Alot of other people were also waiting. No one explained financials to me or whether or not my insurance covered anything. Good thing I actually called my ins company and verified everything myself. I have infertility coverage for all testing, IUI, and IVF and SCRC is in-network.
Describe the protocols Shahin Ghadir used in your cycles at Southern California Reproductive Center and their degree of success.
we didn't talk specifics because I only went through with consult and testing.
Describe your experience with the nursing staff at Southern California Reproductive Center.
Nurses were okay. They didn't really answer any questions. I was worried because they had found a cyst on one of my ovaries and when they told me the results, they couldn't answer my questions and just kept saying that the Dr will call me in a few days.
Describe your experience with Southern California Reproductive Center.
The billing department is a mess. If you have insurance, I would stay away. They billed 3 claims to the wrong insurance company (seriously, what's the point of verifying insurance if you can't even verify where to send claims to?) and I ended up with a huge out of pocket cost. Then, they were suppose to retract all 3 claims and rebill them correctly. They retracted only 1 claim and rebilled 3. It took about 20 phone calls between SCRC's billing department, my insurance company and 1.5 months for everything to finally reprocess correctly and resolve. Every insurance rep I spoke with couldn't believe how SCRC had messed up the billing, then not retracting claims, etc. After everything was fixed, instead of owing over $1000, my insurance paid for everything 100% and I had no liability. SCRC also charged us a copay of $25 each for ultrasound+bloodwork, and SA. After my insurance company paid for everything, a insurance representative told me that they are suppose to refund me the $50 since our insurance paid for everything. I am still waiting for the refund... My insurance representative told me that the genetic testing my husband and I had done needed prior authorization. The insurance verifier and the person in billing had no idea (what do they even do all day?!) but took my word for it and said that they would send authorization and retro-date it for the genetic testing we had done. It took 3 weeks for them to send authorization. And guess what? They sent authorization for the WRONG kind of testing. They sent it for PGS testing of embryos! I was livid when I found out---we hadn't even started IVF yet so of course we have no embryos. No one even looked at my files. My new RE sends authorizations in a timely manner (1-2 days, not 3 weeks) and bills my insurance correctly.
Describe the costs associated with your care under Shahin Ghadir at Southern California Reproductive Center.
It's expensive. They billed my insurance wrong initially, which took forever to correct. But once corrected, my insurance paid for all consults, and testing. I have a $25 copay for all office visits. SCRC charged me $25 for every visit even though it was just labwork. I called my insurance and was told that this is fradulent! Since they are in network with my insurance, and my insurance pays 100% for all labwork, I am not suppose to pay the $25 each visit. I have emailed SCRC about this and am waiting for a refund/answers back.
Describe Shahin Ghadir's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
none
What specific things went wrong at Southern California Reproductive Center?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Southern California Reproductive Center.
When I switched to my new RE, it took SCRC 3 weeks to send all my test results over. I called, left multiple voicemails at the medical recorder's office and sent emails with no calls or emails back. I also requested SCRC to send test results to me so I can have them as a personal copy and am still waiting on that....5 weeks later. When they finally sent all my results over, Dr Ghadir called me and said "when you go to your new clinic, do your research but please ask them what their IVF success rates are because that clinic doesn't have very high success rates" ........anyways, I did do my own research and compared SART reports and they actually have higher IVF success rates at my new clinic than SCRC's success rates.
6
Doctor
Shahin Ghadir
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
1 of 5
Adaptability
3 of 5
5
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
1 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, 4 Eggs Frozen
NPS
10
NPS
10
Age 36
1 Egg Freezing
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I went in to freeze my eggs for future use. I had an AMH level of 1.05 which is very low...[Dr. Shahin Ghadir] suggested I do it now and that I not overthink. He said many people with low fertility numbers think about it so long that they sometimes miss their opportunity. At 1st I thought this might be a bit pushy, but it wasn't he was right! I started the process the following week...truly connected with me on a human level.
I was a patient during the pandemic and they [Southern California Reproductive Center] did everything to accommodate their patients, they were incredibly efficient and went above and beyond. I was always in and out in a very timely manner...[nurse] called me to check in on how the hormones were effecting me and would pop in on different blood draws to make me feel comfortable. She also met with me on 2 other occasions when I had questions and was feeling emotional. She made me feel like I was her only patient.
How was your experience with Shahin Ghadir at Southern California Reproductive Center?
He answered every question I had in detail and made me feel special. I did not feel like just another person walking through his door. I also had a different experience as I was a patient during the Covid Pandemic. His office made me a priority as I had a very low AMH test score. My consultation was over the phone, but at my 1st appointment for blood draws and an ultrasound before starting the egg freezing process he came and met with me to give me more detailed information and congratulate me on taking a leap for my future.
What's one piece of advice would you give a prospective patient of Shahin Ghadir at Southern California Reproductive Center?
I would say to trust him and the process. Don't be afraid to ask lots of questions and get your money's worth with every question and piece of advice.
During treatment, were you treated like a number or a human with Shahin Ghadir at Southern California Reproductive Center?
Dr. Gahadir made me feel very comfortable and answered every question I had. He told me about his wifes struggle with infertility and truly connected with me on a human level.
Describe the protocols Shahin Ghadir used in your cycles at Southern California Reproductive Center and their degree of success.
I went in to freeze my eggs for future use. I had an AMH level of 1.05 which is very low at my phone consult he suggested I do it now and that I not overthink. He said many people with low fertility numbers think about it so long that they sometimes miss their opportunity. At 1st I thought this might be a bit pushy, but it wasn't he was right! I started the process the following week. I tlaked to a number of woman who debated freezing their eggs and unfortunately missed their window. I have done 1 round of egg freezing. At the start of the process he hoped I would get 10-15 eggs, but unfortunately my body only dropped 5 eggs. He adjusted my expectations as we moved through the process. During my surgery he was able to collect all 5 eggs I produced and 4 of the eggswere large enough to be frozen.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: GABY!!!!! )
I mainly worked with Gaby in Dr. Gahadir's office and she went above and beyond. She came down to meet me durig\ng my first blood draw and ultrasound. She called me to check in on how the hormones were effecting me and would pop in on different blood draws to make me feel comfortable. She also met with me on 2 other occasions when I had questions and was feeling emotional. She made me feel like I was her only patient. I was so fortunate to have her as my nurse and I look forward to working with her in the future and knowing shes on my side. She truly loves her job and it shows. I also loved so many people in the lab they made me feel so comfortable. I had blood work 3 days a week and never once had bruising. The staff is so gentle! I also loved Maria who worked in the lab area she knew my name after my 1st appointment and was so encouraging. Maria glows when she talks about helping woman acheive their fertility goals. Being in this office actually made me want to work there.
Describe your experience with Southern California Reproductive Center.
Honestly, I have no complaints about the clinic. I really didn't see any weaknesses. I was a patient during the pandemic and they did everything to accommodate their patients, they were incredibly efficient and went above and beyond. I was always in and out in a very timely manner (like 10-15min), though I have been told that normally you would wait much longer and that times were shorter because of all the restrictions due to Covid-19. My advise would be to use them!!! They are pricy, but I can't put a price on my dreams.
Describe the costs associated with your care under Shahin Ghadir at Southern California Reproductive Center.
I spent $8,000 on the egg retrieval process which included all appointments in the cycle for my fertility treatment, my surgery and 2 post operation appointments. I paid $3,800 for my medications. My insurance didn't cover anything so this was all out of pocket.
10
Doctor
Shahin Ghadir
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
10
NPS
10
Age 33
Diminished Ovarian Reserve
European
Income $100K - $199K
Lawyer
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
she [Dr. Akopians] is doing luteal phase estrogen priming for us in order to optimize our changes of quality eggs due to diminished ovarian reserve...advised me on supplements and diet...is warm and understanding. We never feel rushed when speaking with her. We were able to ask all of our questions and she took the time to explain everything thoroughly and in layman's terms...calls me and responds to my emails herself when she feels necessary. She also understands our emotional and financial concerns and came up with a game plan specific to our diagnosis.
Both of the nurses I worked with [at Southern California Reproductive Center] were thorough, kind, compassionate, prompt, organized and knew my case well. When my first cycle had to be postponed due to the pandemic, Julia called me instead of e-mailing. She talked to me for a while and I could tell she was so sad for me. When I restarted, Sophie called me and was so excited to get going and optimistic for me. The compassion is real...we were given a cost/fee sheet with breakdowns of SCRC's fees, the lab's fees, the anesthesiologist fees, testing fees and an estimate of prescription costs.
How was your experience with Alin Lina Akopians at Southern California Reproductive Center?
We love that Dr. Akopians did not try to put us through a "general IVF" plan like prior doctors wanted to do. She was thorough and came up with a plan for our diagnosis. When I looked up the specific course of action, a lot of women only find out about this on their second or third try after failed attempts. So I feel like she is doing everything she can for this to work on the first try.
What's one piece of advice would you give a prospective patient of Alin Lina Akopians at Southern California Reproductive Center?
Since we don't know our final results yet, all I can say is trust her and know that she isn't a "one size fits all" RE.
During treatment, were you treated like a number or a human with Alin Lina Akopians at Southern California Reproductive Center?
Dr. Akopians is warm and understanding. We never feel rushed when speaking with her. We were able to ask all of our questions and she took the time to explain everything thoroughly and in layman's terms. Also, since she is with SCRC, we had the opportunity to hear from the lead embryologist as well at one of their free seminars. Dr. Akopians calls me and responds to my emails herself when she feels necessary. She also understands our emotional and financial concerns and came up with a game plan specific to our diagnosis.
Describe the protocols Alin Lina Akopians used in your cycles at Southern California Reproductive Center and their degree of success.
We are in cycle now so I have no results to provide at this time. But she is doing luteal phase estrogen priming for us in order to optimize our changes of quality eggs due to diminished ovarian reserve. I have not started stims. I will say, my first start up was cancelled due to Covid-19. However, the doctors office stayed in contact with us about next steps, restarting and completing any necessary tests and other issues in the interim in order to "hit the ground running" once the restrictions were lifted. I didn't feel like I really even missed a beat.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Sophie and Julia)
Both of the nurses I worked with were thorough, kind, compassionate, prompt, organized and knew my case well. When my first cycle had to be postponed due to the pandemic, Julia called me instead of e-mailing. She talked to me for a while and I could tell she was so sad for me. When I restarted, Sophie called me and was so excited to get going and optimistic for me. The compassion is real.
Describe your experience with Southern California Reproductive Center.
First of all, I think SCRC has an excellent working model. We started with a free seminar which covered all the basics. We got to ask questions and hear from Dr. Akopians, Dr. Barritt (the head embryologist) and the CEO of the company in person. After the seminar, Dr. Akopians advised me on supplements and diet. Once I had my one on one with Dr. Akopians, I felt comfortable right away. Their embryology lab is used by UCLA for research as well. They went over all the ways their lab is one of the best and the care they take at each step with the embryos. The Covid-19 pandemic has forced cancellation of so many cycles. I commiserated with several other women at other clinics. But was surprised to learn quickly that SCRC was communicating with me and continuing to prep me to restart in ways that my friends at other clinics were not experiencing. They were left in the dark with no idea what was happening, but SCRC kept in close contact with me and was honest about what they thought was going to happen. I am so thankful that they did this for me when clearly that wasn't the case elsewhere. I also like that there is an on call nurse on weekends and holidays. As we all know, IVF can't be scheduled like traditional things. I got a positive OPK on Easter Sunday. I was able to reach a nurse right away for next steps. When she wasn't sure, she called Dr. Akopians and got an answer right away (on Easter Sunday). I was blown away at the level of care and access. These people are just passionate about their jobs. They also have a patient care coordinator named Ari, who is just as amazing as the nurses. Responds promptly to any question and is just wonderful.
Describe the costs associated with your care under Alin Lina Akopians at Southern California Reproductive Center.
We are not complete with the process yet. But at the consult we were given a cost/fee sheet with breakdowns of SCRC's fees, the lab's fees, the anesthesiologist fees, testing fees and an estimate of prescription costs. So far it has been very accurate and helpful. I estimate we will have paid around $28k when complete with one cycle (including ICSI, PGS testing, etc).
10
Doctor
Alin Lina Akopians
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, 32 Eggs Frozen
NPS
10
NPS
10
Age 31
1 Egg Freezing
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I was prescribed medications for an egg freezing cycle, and Dr Ghadir was attentive and detail orientated when it came to adjusting my doses depending on how I was feeling and my blood/ultrasound results...He took the time to explain the process to me step by step and listened carefully to my concerns while being honest. From the start of the process he was thoughtful, caring, and positive. His compassion and attentiveness during the entire process made an emotional experience easy to navigate...is a brilliant doctor, yet at times felt more like a friend which was exactly what I needed during this process. He was easy to speak to and I never hesitated to ask him to explain things to me over and over again if I needed. Upon each visit, he let me know what to expect going forward, specifically how I would be feeling mentally and physically.
Gaby, Dr Ghadir's nurse [at Southern California Reproductive Center], made sure to check in with me to see how I was doing during the process. She was extremely helpful and accommodating when it came to scheduling my next appointment, refilling my medications, or answering any questions I had. She was knowledgeable while also compassionate and I appreciated her support during this journey...I appreciated their flexibility during scheduling, especially the fact that they are open super early. I was able to do my labs and ultrasound before work. Wait times were average for doctor's visits and the waiting rooms was clean, comfortable, and spacious.
How was your experience with Shahin Ghadir at Southern California Reproductive Center?
Dr Ghadir is a brilliant doctor, yet at times felt more like a friend which was exactly what I needed during this process. He was easy to speak to and I never hesitated to ask him to explain things to me over and over again if I needed. Upon each visit, he let me know what to expect going forward, specifically how I would be feeling mentally and physically.
What's one piece of advice would you give a prospective patient of Shahin Ghadir at Southern California Reproductive Center?
Be honest with him about what you're trying to achieve, and do not be too shy or embarrassed to ask him anything!
During treatment, were you treated like a number or a human with Shahin Ghadir at Southern California Reproductive Center?
The process of freezing my eggs was something I had found overwhelming and confusing before going to see Dr Ghadir. He took the time to explain the process to me step by step and listened carefully to my concerns while being honest. From the start of the process he was thoughtful, caring, and positive. His compassion and attentiveness during the entire process made an emotional experience easy to navigate.
Describe the protocols Shahin Ghadir used in your cycles at Southern California Reproductive Center and their degree of success.
I was prescribed medications for an egg freezing cycle, and Dr Ghadir was attentive and detail orientated when it came to adjusting my doses depending on how I was feeling and my blood/ultrasound results.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Gaby)
Gaby, Dr Ghadir's nurse, made sure to check in with me to see how I was doing during the process. She was extremely helpful and accommodating when it came to scheduling my next appointment, refilling my medications, or answering any questions I had. She was knowledgeable while also compassionate and I appreciated her support during this journey.
Describe your experience with Southern California Reproductive Center.
As someone with a demanding job, I appreciated their flexibility during scheduling, especially the fact that they are open super early. I was able to do my labs and ultrasound before work. Wait times were average for doctor's visits and the waiting rooms was clean, comfortable, and spacious.
10
Doctor
Shahin Ghadir
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2019 - 2020, Successful
NPS
10
NPS
10
Age 31 - 32
2nd of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
I went through the egg freezing process. I am on my second round now. Dr. Ghadir has been very careful about adjusting my shots and medication as the cycle has progressed...I cannot recommend him more highly. After working with other doctors in the area, it is clear how important it is to have an ally when going through this experience...He’s very thorough, cares deeply about my understanding the risks and outcomes but also positive and supportive to make me feel like I am being cared for with the best In medicine and technology.
Dr. Ghadir and his team [at Southern California Reproductive Center] have always been available and taken care of me with a special touch. They have valued my concerns and have been supportive and helped guide me through each step of the process. Going through this experience, there are always questions that come up along the way and it makes a big difference having people who are giving you 100% of their time and focus.
How was your experience with Shahin Ghadir at Southern California Reproductive Center?
Dr. Ghadir has been an amazing doctor and guide through a very emotional experience. He’s very thorough, cares deeply about my understanding the risks and outcomes but also positive and supportive to make me feel like I am being cared for with the best In medicine and technology. He spent a lot of time helping me understand the process and has been available for any questions and concerns. I cannot recommend him more highly. After working with other doctors in the area, it is clear how important it is to have an ally when going through this experience.
What's one piece of advice would you give a prospective patient of Shahin Ghadir at Southern California Reproductive Center?
Feel free to ask as many questions as you have that come up along the way. Dr. Ghadir and his team and nurses are amazing at responding and supporting you. Also communicate what your goals are for the shorter and longer term. You can’t find a better doctor to help you on your fertility journey.
During treatment, were you treated like a number or a human with Shahin Ghadir at Southern California Reproductive Center?
Dr. Ghadir and his team have always been available and taken care of me with a special touch. They have valued my concerns and have been supportive and helped guide me through each step of the process. Going through this experience, there are always questions that come up along the way and it makes a big difference having people who are giving you 100% of their time and focus.
Describe the protocols Shahin Ghadir used in your cycles at Southern California Reproductive Center and their degree of success.
I went through the egg freezing process. I am on my second round now. Dr. Ghadir has been very careful about adjusting my shots and medication as the cycle has progressed.
Describe your experience with the nursing staff at Southern California Reproductive Center.
The nurses have been available from day one to answer questions and help me with my medication and visits. They are always available and quick to respond.
Describe your experience with Southern California Reproductive Center.
This strengths of the clinic are that it is very clean, professional, has the best technology, and very efficient. My visits are fast and I never find myself waiting. Parking is very easy and the staff is very friendly. I have no weakness is that I have experienced.
10
Doctor
Shahin Ghadir
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, 28 Eggs Frozen
NPS
8
NPS
2
Age 29
1 Egg Freezing
Ashkenazi Jewish
Income $100K - $199K
Only Doc Seen
Neutral
Doesn't Recommend
Successful
Dr. Ghadir set clear expectations, answered all my questions, and helped me achieve a fantastic result from a medical standpoint. My experience with him was nothing but pleasant. He also recommended a few additional holistic techniques and supplements which I believe helped me achieve optimal results.
If you're paying 100% in cash, SCRC might be right for you. Otherwise, save yourself the headache of having to project manage your claims alongside an already emotionally and physically taxing process. ... There were several times that my insurance coordinator did not answer my calls or emails, resulting in me needing to inform my doctor to nudge the department to give me an answer. The department also refused to respond to messages from my insurance company or HR even though both were proactive in reaching out to fix issues. I was also cheated out of ~$1200 because the billing department coded my surgery incorrectly. When I tried to fix this, I was consistently transferred between departments, none of which accepted responsibility or seemed to be knowledgeable enought to remedy the issue. I eventually decided to cut my losses as I was spending far too much time on this to be worth the money.
How was your experience with Shahin Ghadir at Southern California Reproductive Center?
Dr. Ghadir set clear expectations, answered all my questions, and helped me achieve a fantastic result from a medical standpoint. My experience with him was nothing but pleasant. He also recommended a few additional holistic techniques and supplements which I believe helped me achieve optimal results.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Gaby)
My nurse explained concepts and producures well enough if the patient came from a place of limited to no understanding. When I asked more detailed questions though, I did not always receive a sufficient answer. Additionally, I would sometimes receive information throughout the process that I felt I should have received on day 1 or a few weeks earlier.
Describe your experience with Southern California Reproductive Center.
DO NOT go to this clinic if your egg freezing is partially or fully subsidized by your employer. They are close to incompetent when it comes to matters of insurance approvals and correct billing. My surgery was delayed 2 weeks due to them not obtaining the proper approvals, even though I let them know on day 1 what was required. There were several times that my insurance coordinator did not answer my calls or emails, resulting in me needing to inform my doctor to nudge the department to give me an answer. The department also refused to respond to messages from my insurance company or HR even though both were proactive in reaching out to fix issues. I was also cheated out of ~$1200 because the billing department coded my surgery incorrectly. When I tried to fix this, I was consistently transferred between departments, none of which accepted responsibility or seemed to be knowledgeable enought to remedy the issue. I eventually decided to cut my losses as I was spending far too much time on this to be worth the money. If you're paying 100% in cash, SCRC might be right for you. Otherwise, save yourself the headache of having to project manage your claims alongside an already emotionally and physically taxing process.
Describe the costs associated with your care under Shahin Ghadir at Southern California Reproductive Center.
Was supposed to cost $8K but cost more like $10K due to repeated issues with billing and insurance department.
What specific things went wrong at Southern California Reproductive Center?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
8
Doctor
Shahin Ghadir
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
2
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
4
Age 38
2 IVF
Diminished Ovarian Reserve
Middle Eastern
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Doesn't Recommend
Successful
I can’t forget the moment he [Dr. Ghadir] called me to let me know that my only one embryo came back from genetic testing healthy and successfully. He was so excited and emotional that I felt I am part of his family and I am very important to him. These are human beings qualities! He is amazingly caring, responsible, friendly, generous, and considerate , respectful. During the hard weeks of waiting to get the tests result of my IVF, he called me even during weekend hours and this is really appreciated. Dr. Ghadir has made me feel I am in safe hands... He helps me feel empowered to battle with my infertility issues. I have got unexpected good result with him while other doctors had made me hopeless. He is truly professional, smart, always kind, and compassionate doctor. He is best fit and I feel so lucky to have found him. He really took me from vulnerable place and made the experience very positive. His integrity and caring for me and others is above and beyond.
I am diagnosed with very low ovarian reserve. I used same protocol [at Southern California Reproductive Center] for two egg retrievals. First time retrieved 4 eggs and formed 1 embryo and 1 passed PGS. Second time 4 eggs retrieved and Nothing passed the PGS...Ari [Care Coordinator] is empathetic to the concerns of their patients and she feels deeply for their patients as they experience the ups and downs associated with infertility journey. She does whatever it takes to help their patients with whatever their health care needs require. She is so affectionate and so devoted. She has excellent communication skills. She makes the process as easy as possible you somehow become part of family. Gabby is a nurse in the office. She is sweet, understanding and caring person. The rest of the staff is supportive, friendly and welcoming.
How was your experience with Shahin Ghadir at Southern California Reproductive Center?
I had a previous experience with other ferility doctors and the experience with Dr. Shahin Ghadir is absolutely amazing. Now I feel I’m in good hands. I wish I would’ve seen him a lot early. I cannot say enough great things about Dr. Ghadir and his team! Dr. Shahin Ghadir is very competent, extremely knowledgeable and has great bedside manner, which has been such a comfort to me during this difficult, complicated and emotionally draining process. He is humble and a good listener; he cares and understands my concerns and explains diagnosis. I never felt like he was rushed to get done with my appointment. I felt important and that I mattered to him. He is honest, but also he is optimistic and offers hope. He helps me feel empowered to battle with my infertility issues. I have got unexpected good result with him while other doctors had made me hopeless. He is truly professional, smart, always kind, and compassionate doctor. He is best fit and I feel so lucky to have found him. He really took me from vulnerable place and made the experience very positive. His integrity and caring for me and others is above and beyond.
What's one piece of advice would you give a prospective patient of Shahin Ghadir at Southern California Reproductive Center?
If you have a choice of clinic, save yourself some heartache and start here.
During treatment, were you treated like a number or a human with Shahin Ghadir at Southern California Reproductive Center?
I can’t forget the moment he called me to let me know that my only one embryo came back from genetic testing healthy and successfully. He was so excited and emotional that I felt I am part of his family and I am very important to him. These are human beings qualities! He is amazingly caring, responsible, friendly, generous, and considerate , respectful. During the hard weeks of waiting to get the tests result of my IVF, he called me even during weekend hours and this is really appreciated. Dr. Ghadir has made me feel I am in safe hands.
Describe the protocols Shahin Ghadir used in your cycles at Southern California Reproductive Center and their degree of success.
Gonal- F: 225 IU’s Menopur: 150 IU’s Omnitrope: 25 units Last days: Cetrotide & z pack I didn’t take birth control. I am diagnosed with very low ovarian reserve. I used same protocol for two egg retrievals. First time retrieved 4 eggs and formed 1 embryo and 1 passed PGS. Second time 4 eggs retrieved and Nothing passed the PGS.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Ari)
There is a lady in his office that she is like an angel. Her name is Ari. She is care coordinator. Ari is empathetic to the concerns of their patients and she feels deeply for their patients as they experience the ups and downs associated with infertility journey. She does whatever it takes to help their patients with whatever their health care needs require. She is so affectionate and so devoted. She has excellent communication skills. She makes the process as easy as possible you somehow become part of family. Gabby is a nurse in the office. She is sweet, understanding and caring person. The rest of the staff is supportive, friendly and welcoming.
Describe your experience with Southern California Reproductive Center.
The office itself is very nice and high tech. The environment is absolutely welcoming! It is neat and clean. staff are warm, friendly and in good moods. The office Features beautiful view that makes positive distraction.
10
Doctor
Shahin Ghadir
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
4
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
9
NPS
9
Age 41
1 IUI
Diminished Ovarian Reserve
Unexplained
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Danzer is a wonderful mix between compassionate doctor and knowledgeable & experienced professional...He walks the line well between enthusiasm & sober reality of percentages...I appreciate that he’s rather humble...He won’t have time in appointments to explain every detail of all of the ART possibilities, he’ll tell you what he recommends. If there’s something you don’t know, he does a good job of answering questions...
Cost for ultrasounds, IUI & injection drug [at Southern California Reproductive Center] reasonable for the LA area. Less than what my gynecologist quoted me...The lobby is clean & modern. The reception is good...Nice clean bathrooms. It’s not cosy feeling, but it’s clean...nurses are wonderful & front desk staff have done a great job too...Great nursing staff, especially Debbie. She had a great manner & is well organized. Shaterika has been very kind & enthusiastic too. Very mindful of our time. Good Ultasound techs too.
How was your experience with Hal Danzer at Southern California Reproductive Center?
Dr. Danzer is a wonderful mix between compassionate doctor and knowledgeable & experienced professional. I appreciate his delicate position as a fertility doctor, where there are no absolutes. He walks the line well between enthusiasm & sober reality of percentages. I have been recommending him to friends. I don’t see an egotistical motivation in Dr. Danzer & I appreciate that he’s rather humble & conserves his words.
What's one piece of advice would you give a prospective patient of Hal Danzer at Southern California Reproductive Center?
Read their website info, educate yourself before & during your time in his care. He won’t have time in appointments to explain every detail of all of the ART possibilities, he’ll tell you what he recommends. If there’s something you don’t know, he does a good job of answering questions.
During treatment, were you treated like a number or a human with Hal Danzer at Southern California Reproductive Center?
Dr. Danzer does a good job of listening to questions, answering thoughtfully & taking action as he sees fit. I trust his knowledge is very strong & I appreciate his & his nurse’s enthusiasm for our journey. Hi nurses are wonderful & front desk staff have done a great job too.
Describe the protocols Hal Danzer used in your cycles at Southern California Reproductive Center and their degree of success.
Taking Levothyroxine for my Thryroid to get labs in the right place months in advance. Taking Vitamin D supplement & DHEA 75mg daily. IVF recommended, but so far I can’t afford it as a student. Will keep trying to get a loan later after I’ve started a new job. Took Clomid for 5 days & 1 trigger shot, 2-3 transvaginal ultrasounds before IUI. My fiancé had a sperm wash morning of IUI. Only the 1st IUI, I understand many couples do 3-6 generally. So I’m not deterred that we had a negative result. Will keep trying & be receptive to new life.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Debbie)
Great nursing staff, especially Debbie. She had a great manner & is well organized. Shaterika has been very kind & enthusiastic too. Very mindful of our time. Good Ultasound techs too.
Describe your experience with Southern California Reproductive Center.
The lobby is clean & modern. The reception is good. The waiting room music could use some more thought though. I personally can’t stand what I call “depressing piano music.” It’s better when they play chinese flute & meditation music. I know music is so personal, but I find it hard to imagine other people like depressing music while waiting nervously for appointments. All else is good in the clinic. Nice clean bathrooms. It’s not cosy feeling, but it’s clean.
Describe the costs associated with your care under Hal Danzer at Southern California Reproductive Center.
Cost for ultrasounds, IUI & injection drug we’re reasonable for the LA area. Less than what my gynecologist quoted me.
What specific things went wrong at Southern California Reproductive Center?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Southern California Reproductive Center.
The nurse had an issue with calling in a prescription (not sure if forgot or a technical issue.) but it wasn’t crucial to my treatment. I got it same day after calling in a day later to check on it. That was 1 time of many prescriptions that were done on time, so it doesn’t bother me.
9
Doctor
Hal Danzer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 29 - 30
2 IUI
2 IVF
PCOS
Ashkenazi Jewish
Income $200K - $499K
Entrepreneur
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Brilliant, clever, and truly cares about each of her patients. Her [Dr. Alexander] energy is contagious but she never creates a false sense of guarantee (which I appreciate). She’s direct and professional but kind. When you are sitting with her, you know she is focused on tailoring your treatment. She always called right away with results, even from her personal cell while she was on vacation.
I was impressed with how streamlined it was. Most of the time I’d be stopped in the hall and addressed by name by techs to let me know my ultrasound room was open or that they were ready to do my blood work (skipping having to go back outside to wait again). My appointments always ran on time. ... SCRC is pretty consistent with their pattern and you eventually pick up on it.
How was your experience with Carolyn Alexander at Southern California Reproductive Center?
Brilliant, clever, and truly cares about each of her patients. Her energy is contagious but she never creates a false sense of guarantee (which I appreciate). She’s direct and professional but kind. When you are sitting with her, you know she is focused on tailoring your treatment. She always called right away with results, even from her personal cell while she was on vacation. She even texted us a few times with real time updates when she knew we were really anxious. My husband and I are so thankful for Dr. Alexander. She goes above and beyond for each of her patients.
What's one piece of advice would you give a prospective patient of Carolyn Alexander at Southern California Reproductive Center?
I think this goes for any doctor, but make sure you ask questions. You can see her mind is running a mile a minute to figure out the best plan for you so she doesn’t always explain every detail upfront and occasionally it was unclear what the next step was. Just ask and she’ll go through everything until you are comfortable and at ease.
During treatment, were you treated like a number or a human with Carolyn Alexander at Southern California Reproductive Center?
You can tell Dr. Alexander loves what she does and cares a lot about each of her patients. I never once had to remind her of any details about our case. I’ve never had a doctor like that. She’s also the only doctor you see walking back and forth through the halls. When available, she’ll try to go in to your ultrasound or at a minimum stop you in the hall to say hi and see how you are feeling.
Describe the protocols Carolyn Alexander used in your cycles at Southern California Reproductive Center and their degree of success.
For my 2 IUI’s, I took Metformin, Letrozole, Gonal F, and Estrace. I was having a poor reaction to vaginal progesterone and she was going to switch me to injections and had me come in for an early pregnancy test before making the switch. Unfortunately it was negative so we didn’t proceed and I at least got to end the failed round a few days early. I appreciate that she’s aggressive when she needs to be. For my first IVF, I took Metformin, Gonal F, Menopur, Omnitrope, Cabergoline, Doxycycline, Ganirelex, Novarel, and Lupron. She also had me on a bunch of vitamins. We then switched to Follistim for my second round.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Nathalie & Valerie)
My main points of contact were Nathalie and Valerie, who were always quick to respond. They typically responded within an hour and at the most by end of day. We communicated through email except for when she would call with results or next steps. Everyone I encountered at SCRC was so helpful.
Describe your experience with Southern California Reproductive Center.
I think one of the biggest benefits that is often overlooked is that SCRC has its own lab. We learned during the process how important that is. The office is really nice and you can tell you are at a place with the most up to date equipment and technology. The clinic is busy because there are many doctors but that never bothered me. I was impressed with how streamlined it was. Most of the time I’d be stopped in the hall and addressed by name by techs to let me know my ultrasound room was open or that they were ready to do my blood work (skipping having to go back outside to wait again). My appointments always ran on time. I think for anyone new to the process it’s a little tough to understand the rhythm of your treatment in the beginning. SCRC is pretty consistent with their pattern and you eventually pick up on it. You’re in their frequently for labs/ultrasounds at your cycle start and get called with results/next steps by Dr. Alexander or sometimes your nurse. Visits become more and more frequent (sometimes daily) as you get close to ovulation/triggering. If you have questions you couldn’t think of at the time of the call, just explain them in an email and your nurse will discuss with the doctor and get you a response. If it’s more complex, just request to talk to the doctor on the phone or set up a separate appointment with the doctor.
Describe the costs associated with your care under Carolyn Alexander at Southern California Reproductive Center.
IVF retrieval was between $20,000-$25,000, which included ICSI and PGS testing.
Describe Carolyn Alexander's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
Dr. Alexander knew my personality well and knew I wanted to maximize the opportunity for a transfer to work. For this reason, we did an ERA before doing FET. We transferred 1 embryo.
10
Doctor
Carolyn Alexander
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 36
1 IVF
Male Factor
Latinx
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I feel I was treated like a human due to the time and effort she [Dr. Akopians] and her staff [SCRC] has taken to help me through the process. I work in the medical field and I tend to ask many questions. ... She provided me with data and additional process facts that helped educate and reassure me. She gave me a sense of comfort due to her communication, reassurance, empathy and her confidence.
They [SCRC] should improve their check out process were you typically pay your fees. More privacy should be created for this check out process. The semen collection rooms are near public areas were there is a lot of traffic. They are currently expanding to make more rooms and allow more privacy and quiet environment outside the semen collection rooms
How was your experience with Alin Lina Akopians at Southern California Reproductive Center?
Dr. Akopians quickly assessed my anxiety and need for control at the beginning of my IVF process. She took time to explain each detail. She wrote steps down for me so I could focus on listening but also having note to reference later. I pride myself in being organized and detail oriented so her notes were wonderful for me. She was patient with all my questions that constantly diverted the conversation. She provided me with data and additional process facts that helped educate and reassure me. She gave me a sense of comfort due to her communication, reassurance, empathy and her confidence. Her ability to make me feel at ease and confident in her abilities has been essential.
What's one piece of advice would you give a prospective patient of Alin Lina Akopians at Southern California Reproductive Center?
She is accessible in person if you like that type constant interaction. If you’re like me I didn’t see her in person very often but I spoke with her over phone calls which worked well with my lifestyle.
During treatment, were you treated like a number or a human with Alin Lina Akopians at Southern California Reproductive Center?
I feel I was treated like a human due to the time and effort she and her staff has taken to help me through the process. I work in the medical field and I tend to ask many questions. The communication that Dr. Akopians and her staff have provided me has exceeded my expectations. They have provided me with the quality time I have needed to go through each step.
Describe the protocols Alin Lina Akopians used in your cycles at Southern California Reproductive Center and their degree of success.
Due to the know low sperm count and motility my husband had she had him take medication to increase his quantity and motility. Due to all our infectious disease labs being expired we had to re do them. We had sperm frozen in another facility. Dr. Akopians asked us to transfer it to her facility as backup for our process. Due to our sperm ICSI was recommended and used. Due to our sperm it was recommended to use an embryo scope to reduce the amount of times the embryos are manipulated to give them a higher chance to do well. We used the embryo scope.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Julia Fletcher)
I absolutely love the nurse assigned to me. As I’ve mentioned I ask a lot of questions. I like to know all my facts and opinions. I would email the nurse daily or even multiple times a day. I felt bad for emailing and calling so often but she reassured me that that is why she was there to help. She is extremely caring and reassuring. Her patients to walk me through all my injections questions and nervous was incredible.
Describe your experience with Southern California Reproductive Center.
There are always a lot of patients but they have a fast well organized process that gets all patients in and out in a timely organized manner. They should improve their check out process were you typically pay your fees. More privacy should be created for this check out process. The semen collection rooms are near public areas were there is a lot of traffic. They are currently expanding to make more rooms and allow more privacy and quiet environment outside the semen collection rooms
Describe the costs associated with your care under Alin Lina Akopians at Southern California Reproductive Center.
Consultation $275. Transvaginal US $230. Labs:Assay of Estradiol $85, FSH $85, Lh $85, assay thyroid stim hormone $85, venipuncture $30. Embryo freeze all: Cycle management fee $715, monitoring $3140, retrieval $2440. Frozen Embryo transfer: cycle management fee $715, monitoring $1590, embryo transfer $1065. Had to pay other fees for the surgery center and for the cryobank facility.
Describe Alin Lina Akopians's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
Due to our specific scenario and factors only one embryo will be transferred. Dr. Akopians made it sound like all other scenarios also only one embryo is encouraged to increase the transplant success rate. Ever couples scenario is unique.
10
Doctor
Alin Lina Akopians
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
9
Age 29 - 30
1 IVF
1 Embryo Freezing
Poor Egg Quality
Ashkenazi Jewish
Income $200K - $499K
2nd of 2 Docs
1 IVF With Other Docs
1 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I wanted a doctor who was going to coddle me enough but also treat me with respect during this hard time. Dr. Akopains was a lot of that and more. She is incredible, hands on, explained everything/broke everything down, incredibly kind, patient, caring, gentle but stern when necessary...I love everything about her. I was so sad to graduate...Omintrope 25 cc - for egg quality...Mock ERA cycle - to up my odds for an embryo to stick during transfer. Saline ultrasound Transfer cycle: Birth control. Lupron injections. Estrace orally Endometrin Medrol Progesterone in oil 1ML
SCRC is LARGE! Sometimes it is hard to not feel a little lost. With Surrey's team, I felt like a number. With Dr. Akopains team, because of the care and one on one time spent, I felt cared for. However, SCRC is one of the best for the reason. All the techs, embryologists, etc. were great...SHE [nurse] WAS THE BEST!!!! So caring, kind, compassionate, personable, educated, helpful...During my time with Dr. Surrey...the nurse gave me the wrong information about my embryo results after the genetic testing. She read the results wrong and gave them to me directly . Surrey called to correct them later.
How was your experience with Alin Lina Akopians at Southern California Reproductive Center?
I came from working with Dr. Surrey who had the worse bed side manner. I wanted a doctor who was going to coddle me enough but also treat me with respect during this hard time. Dr. Akopains was a lot of that and more. She is incredible, hands on, explained everything/broke everything down, incredibly kind, patient, caring, gentle but stern when necessary...I love everything about her. I was so sad to graduate.
What's one piece of advice would you give a prospective patient of Alin Lina Akopians at Southern California Reproductive Center?
Ask questions...she will answer it all!
During treatment, were you treated like a number or a human with Alin Lina Akopians at Southern California Reproductive Center?
I came from working with Dr. Surrey who treated me like a number. Dr. Akopains was incredible, hands on, explained everything/broke everything down, incredibly kind, patient, caring, gently but stern when necessary...I love everything about her.
Describe the protocols Alin Lina Akopians used in your cycles at Southern California Reproductive Center and their degree of success.
IVF egg retrieval: Birth control. Followed by: Gonal F 200 units Menopur 75 units Omintrope 25 cc - for egg quality Cetrotide Trigger shot (don't recall the name) Mock ERA cycle - to up my odds for an embryo to stick during transfer. Saline ultrasound Transfer cycle: Birth control. Lupron injections. Estrace orally Endometrin Medrol Progesterone in oil 1ML
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Julia Fletcher)
SHE WAS THE BEST!!!! So caring, kind, compassionate, personable, educated, helpful.
Describe your experience with Southern California Reproductive Center.
SCRC is LARGE! Sometimes it is hard to not feel a little lost. With Surrey's team, I felt like a number. With Dr. Akopains team, because of the care and one on one time spent, I felt cared for. However, SCRC is one of the best for the reason. All the techs, embryologists, etc. were great.
Describe the costs associated with your care under Alin Lina Akopians at Southern California Reproductive Center.
Insurance did not cover anything. I do not know the exact number but it was somewhere between $20-25k including freezing, genetic testing, procedures, medications, etc.
Describe Alin Lina Akopians's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
We did the mock ERA cycle for this reason. I did not have many embryos and we did not want to take the risk of losing any.
What specific things went wrong at Southern California Reproductive Center?
  • Provided conflicting information
Describe the specific things that went wrong at Southern California Reproductive Center.
During my time with Dr. Surrey...the nurse gave me the wrong information about my embryo results after the genetic testing. She read the results wrong and gave them to me directly . Surrey called to correct them later.
10
Doctor
Alin Lina Akopians
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
6
NPS
6
Age 30 - 31
2 IUI
Unexplained
European
Income $200K - $499K
Entrepreneur
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
Expect [Dr. Carolyn Alexander] to be blunt, but kind. Don't expect to get a lot of her time and expect to need to call and follow up over and over...it's very hard to get time with her so for some, that's not ideal. She did call me one time on a Sunday which was very nice of her, so she will contact you outside of business hours, but the call with be to the point and not a second wasted before she's saying bye...I did two medicated IUI's back to back. I was put on letrozole with a trigger shot to induce ovulation, then progesterone suppositories during my luteal phase. I'm happy with the treatment used in the IUI, my only point of upset is my progesterone was never tested, neither before the IUI's nor during or after, and months later we found out my body wasn't responding to that progesterone dose. Had they tested my progesterone we could've found that out way earlier. I did not get pregnant with either IUI.
The SCRC Clinic is always PACKED and the time you have scheduled with the doctors is timed down to the second...I did two medicated IUI's back to back. I was put on letrozole with a trigger shot to induce ovulation, then progesterone suppositories during my luteal phase. I'm happy with the treatment used in the IUI, my only point of upset is my progesterone was never tested, neither before the IUI's nor during or after, and months later we found out my body wasn't responding to that progesterone dose. Had they tested my progesterone we could've found that out way earlier. I did not get pregnant with either IUI.
How was your experience with Carolyn Alexander at Southern California Reproductive Center?
Carolyn Alexander really does care about her patients, about that I have no doubt. I do think though that since the clinic overall is overloaded, it reduces her ability to spend quality time with patients. Communication with her is short, to the point, and over within a matter of minutes.
What's one piece of advice would you give a prospective patient of Carolyn Alexander at Southern California Reproductive Center?
Expect her to be blunt, but kind. Don't expect to get a lot of her time and expect to need to call and follow up over and over. She is supposedly one of the best in the LA area, but it's very hard to get time with her so for some, that's not ideal. She did call me one time on a Sunday which was very nice of her, so she will contact you outside of business hours, but the call with be to the point and not a second wasted before she's saying bye.
During treatment, were you treated like a number or a human with Carolyn Alexander at Southern California Reproductive Center?
The SCRC Clinic is always PACKED and the time you have scheduled with the doctors is timed down to the second. While you are with her, she is really nice, but you can tell that she has other patients to see. Phones will be ringing and she'll answer "on my way" or something similar during our appointment, so I don't really feel like I have time to even think about possible questions.
Describe the protocols Carolyn Alexander used in your cycles at Southern California Reproductive Center and their degree of success.
I did two medicated IUI's back to back. I was put on letrozole with a trigger shot to induce ovulation, then progesterone suppositories during my luteal phase. I'm happy with the treatment used in the IUI, my only point of upset is my progesterone was never tested, neither before the IUI's nor during or after, and months later we found out my body wasn't responding to that progesterone dose. Had they tested my progesterone we could've found that out way earlier. I did not get pregnant with either IUI.
Describe your experience with the nursing staff at Southern California Reproductive Center.
The nursing staff is great! I feel like because they know Dr. Alexander and other doctors at this clinic are so busy, a lot of the questions/feedback/discussions fall on the nurses. They were always very pleasant and sweet and I never felt rushed by them. The only complaint I have and this is about SCRC in general, nurses included, is they give you very little direction of what the next steps are. For example if you come in for an ultrasound and bloodwork, they will do the ultrasound and then say thanks have a good day, without telling you to do bloodwork next. I always have to go to the front desk to ask. Same if you go to do bloodwork first, I will then have to go to the desk to ask if there's anything else I need to do. The communication between each department is severely lacking.
Describe your experience with Southern California Reproductive Center.
Strength - supposedly one of the best clinics in LA. I have yet to get pregnant, so I can't attest to that just yet. Weaknesses - they take on WAY too many clients and I do feel like it's about money and seeing as many people as they can. People put up with this though because of their supposed high success rates. If you become a patient here, keep notes of every call, meeting, bloodwork appointment. There will be many conversations that are detailed, technical, and since SCRC is so busy, they also will forget some things you need to do. I have had to initiate appointments before, initiate bloodwork, and it would be nice to not have to think about those things myself. Ultimately this is your fertility journey so regardless of how attentive a doctor or clinic is, you should be the one in the drivers seat keeping track of everything. Create a spreadsheet!
Describe the costs associated with your care under Carolyn Alexander at Southern California Reproductive Center.
The IUI's were roughly $800 and ultrasounds were $250. Bloodwork was in the few hundreds as well and each ultrasound and bloodwork were done multiple times a month each month. A consultation appointment with Dr. Alexander was $200 just to say "yes" we are doing IVF even though we were already decided and told the clinic we were decided. We have spent roughly $3,000 for two IUI's and no pregnancies.
Describe Carolyn Alexander's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
We had our consultation for IVF this week so this is the only experience and insight I have on her approach. She shared that after retrieving the eggs, after doing genetic testing, after seeing how many make it to the 5-day stage etc. then we would need to decide if we want to implant one or two embryos. There were no further comments, but it did seem like it was an option she would openly discuss when that time comes.
What specific things went wrong at Southern California Reproductive Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
Describe the specific things that went wrong at Southern California Reproductive Center.
I have had to follow up about my bloodwork results and I have had to call SCRC multiple times to get a prescription called in. This all ties back to them being super busy and taking on too many clients, in my opinion. It's not for a lack of care because they do, it's that they simply don't have enough time in the day.
6
Doctor
Carolyn Alexander
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
5 of 5
6
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
4 of 5
Scheduling
1 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
7
NPS
8
Age 38 - 39
4 IUI
1 IVF
Unexplained
European
Income $100K - $199K
3rd of 3 Docs
2 IUI With Other Docs
Donor Sperm
Neutral
Neutral
Success w/ Doc Too early to know
Dr Alexander is a wonderful doctor and person, she is very compassionate and caring, I just wish she was more aggressive. I am on the older side for fertility treatment and I went in ready to go full force ahead, however she has more of the wait and see approach. She is very knowledgable and positive, and has a wonderful bedside manner.... IUI 1: Letrozole, trigger shot & Progesterone suppositories, switched from Clomid as my family has a history of breast cancer. Negative pregnancy test. IUI 2: Letrozole, Gonal F, trigger shot, & Progesterone suppositories - Added Gonal F to make more follicles.
SCRC is a wonderful clinic, a literal one stop shop. They have their own surgery center, cryo lab, embryologists, phlebotomists, etc. They typically run on time (as long as you are on time), my typical wait time was no more than 15 minutes. Everything is bright and clean, exactly what you would envision a BH fertility clinic to be! Parking is ample and all around, however I do not recommend using the lot connected to the building unless you want to spend even more money on top of your expensive fertility treatments!
How was your experience with Carolyn Alexander at Southern California Reproductive Center?
Dr Alexander is a wonderful doctor and person, she is very compassionate and caring, I just wish she was more aggressive. I am on the older side for fertility treatment and I went in ready to go full force ahead, however she has more of the wait and see approach. She is very knowledgable and positive, and has a wonderful bedside manner.
What's one piece of advice would you give a prospective patient of Carolyn Alexander at Southern California Reproductive Center?
Go in with a list of questions, be ready to ask why/why not, and push for what you want. You are your best advocate when it comes to your treatment plan, fight for what is right for you.
During treatment, were you treated like a number or a human with Carolyn Alexander at Southern California Reproductive Center?
I definitely feel as though I am treated much more like a human rather than a number. The front desk staff, nurses, ultrasound technicians, phlebotomists and lab techs do a great job at establishing relationships with you. They always call you by name, typically recall conversations you have had previously, and are genuinely excited for you when you reach a new milestone.
Describe the protocols Carolyn Alexander used in your cycles at Southern California Reproductive Center and their degree of success.
IUI 1: Letrozole, trigger shot & Progesterone suppositories, switched from Clomid as my family has a history of breast cancer. Negative pregnancy test. IUI 2: Letrozole, Gonal F, trigger shot, & Progesterone suppositories - Added Gonal F to make more follicles. Negative pregnancy test. HSG IUI 3: Gonal F, Dexamethasone, trigger shot, Progesterone suppositories, 2 Sperm donor vials 24 hours apart. - Added dexamethasone for inflammation, and a second vial of sperm (one at 12 hours post trigger, second at 36 hours post trigger). Negative pregnancy test. IUI 4: Gonal F, trigger shot, Progesterone suppositories, 2 Sperm donor vials 24 hours apart. First time having symptoms but they went away after 3 days, negative pregnancy test. Implantation Blood Panel IVF Egg Retrieval: Birth control pills, Lupron, Ganarelex, Cetrotide, Gonal F, Follistim, Omnitrope, Dexamethasone, Menopur, Trigger shot. I also added Co-Q10 & DHEA to my vitamins. 29 follicles retrieved, 11 made it to day 5, 6 were cleared via genetic testing. FET 1: Lupron, Birth control pill, baby aspirin, Estrace, Progesterone in Oil, Endometrin.
Describe your experience with the nursing staff at Southern California Reproductive Center.
Sometimes the nurses were wonderful, they were knowledgable and compassionate, and sometimes it was the exact opposite, it all depended on who was responding to you that day! Same thing with response time, sometimes it was immediate and sometimes it was much longer. The nurses I correspond with I rarely if ever interact with in the office so it is difficult to establish a relationship.
Describe your experience with Southern California Reproductive Center.
SCRC is a wonderful clinic, a literal one stop shop. They have their own surgery center, cryo lab, embryologists, phlebotomists, etc. They typically run on time (as long as you are on time), my typical wait time was no more than 15 minutes. Everything is bright and clean, exactly what you would envision a BH fertility clinic to be! Parking is ample and all around, however I do not recommend using the lot connected to the building unless you want to spend even more money on top of your expensive fertility treatments! Make sure you don't wear any fragrances or colognes as us ladies are sensitive to smells when on medications, but more importantly fragrance can damage embryos.
Describe the costs associated with your care under Carolyn Alexander at Southern California Reproductive Center.
When I had insurance (I was laid off in the middle of my retrieval cycle), all of my appointments were covered with my $30 copay, plus $70 lab fee for each IUI, plus $1,000 per sperm vial. My total cost for the 4 IUIs under Dr Alexander was $8700. IVF retrieval cycle: $15,400 + $6000 for medication= $21,400 FET 1: $3780 + $1500 for medication= $5280 ERA: $2785 Grand total: $38,165
Describe Carolyn Alexander's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
No opinion.
7
Doctor
Carolyn Alexander
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
8
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
3
NPS
2
Age 37 - 38
1 IVF
Diminished Ovarian Reserve
Ashkenazi Jewish
Income $100K - $199K
2nd of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Even thought the nurses and Dr. Ghadir were up to date with my information and progress when we spoke it felt they were reading chart. The office was always very busy and things felt rushed - there would have been no time to actually cultivate a relationship. ... Dr. Ghadir was very kind and easy to talk to when we were meeting - although he often seemed rushed and sometimes pushy. ...
While they [So Cal Repro Ctr] seem to use cutting edge technology, state of the art equipment and have a lovely office space I feel that they were almost always overbooked and the personal I knew personally was the ultra sound tech. ... This is was the best of the experience. The early AM (6:30) appts saved me. ... There were a few times my meds weren't called into pharmacy and few times I had to remind them that was also supposed to be on blood thinners.
How was your experience with Shahin Ghadir at Southern California Reproductive Center?
Dr. Ghadir was very kind and easy to talk to when we were meeting - although he often seemed rushed and sometimes pushy. At first he seemed cautious and then once we had success with freezing healthy embryos he became very positive. His positive attitude is what made us feel confident to move forward but then we did not have success we felt tricked.
What's one piece of advice would you give a prospective patient of Shahin Ghadir at Southern California Reproductive Center?
I would advise people to be weary of his positive attitude, to take it with a grain of salt.
During treatment, were you treated like a number or a human with Shahin Ghadir at Southern California Reproductive Center?
Even thought the nurses and Dr. Ghadir were up to date with my information and progress when we spoke it felt they were reading chart. The office was always very busy and things felt rushed - there would have been no time to actually cultivate a relationship.
Describe the protocols Shahin Ghadir used in your cycles at Southern California Reproductive Center and their degree of success.
Dr. Ghadir suggested I see a rheumatologist as that is what he thought was the cause of my miscarriages. If were to try again, even without Dr. Ghadir I would continue to see my rheumatolgist -- he put me on several meds including a blood thinner shot.
Describe your experience with the nursing staff at Southern California Reproductive Center.
There were two nurses that I worked with via email, but I don't feel like I really ever saw them. The person I connected most with was the ultra sound technician -- she was great!
Describe your experience with Southern California Reproductive Center.
While they seem to use cutting edge technology, state of the art equipment and have a lovely office space I feel that they were almost always overbooked and the personal I knew personally was the ultra sound tech.
Describe your experience with your monitoring appointments at Southern California Reproductive Center.
This is was the best of the experience. The early AM (6:30) appts saved me. If I was the first client to arrive I could be out in 15 min and not be late to work!
Describe the costs associated with your care under Shahin Ghadir at Southern California Reproductive Center.
Towards the end of treatment Dr Ghadir started to take my insurance -- most was not covered but it did make a small difference. We spent approx. $40,000.
Describe Shahin Ghadir's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
I asked for multiple transfer and it did not come back positive test, moving forward Dr. Ghadir said he would only do single.
What specific things went wrong at Southern California Reproductive Center?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to order appropriate test
  • Failed to convey critical information
Describe the specific things that went wrong at Southern California Reproductive Center.
There were a few times my meds weren't called into pharmacy and few times I had to remind them that was also supposed to be on blood thinners. I really felt that I had to advocate for myself and stay on top of my care.
3
Doctor
Shahin Ghadir
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
2
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
8
NPS
9
Age 28 - 29
4 IUI
Anovulation
PCOS
European
Black or African-American
Income $100K - $199K
Operations
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Not sure
She [Dr. Alexander] calls sometimes with results after scans but she is also very busy so can't always spend a lot of time talking or answering questions. When she does speak to me about tough news she does actually spend time talking to me and she seems to really care even though you know she has to deliver bad news to people quite often in this field. ... Sometimes you need to ask her as many questions as you can or she won't really give you the information right up front so I've learned to ask exactly what I want to know from her and then she'll tell me. ...
It's a well organized office [Southern California Reproductive Center] that has a streamlined process that seems to work. It can get really busy there because there are many doctors. In terms of getting an appointment with the doctor I can usually get one same week and it's really easy, even my first consultation ever! ... When I had the MCs they [nurses] were extremely nice compassionate and kind and knew exactly what to say to me to make me feel as comforted as I could without being too abrasive or anything.
How was your experience with Carolyn Alexander at Southern California Reproductive Center?
Dr. Alexander is a very kind and insightful doctor who I have been seeing for much longer than either of us thought (not her fault). I have done 2 IUIs that ended in mc and 2 that have failed and I'm currently on my 5th. I ended up taking a 6 month break after my 2nd mc due to waiting for blood test results that needed time in between for accurate diagnosis. Luckily Dr. Alexander allowed me to do these tests after only 2 MCs (instead 3 which is typical RPL). Thank God she let me because turns out I have MTHFR Gene mutation and a blood clotting disorder which means I need to do blood thinning injections once I'm pregnant. I wouldn't have known any of this if Dr. Alexander didn't take the time to speak with me and let me know my options prior to potentially going through another miscarriage! Sometimes you need to ask her as many questions as you can or she won't really give you the information right up front so I've learned to ask exactly what I want to know from her and then she'll tell me. Also at the clinic there are many other doctors and she is the only one I ever see walking though the halls and she always stops by her patients just to ask how they are doing and how they are feeling. Overall I'm glad I have her as my doctor going into my second year of fertility treatment.
What's one piece of advice would you give a prospective patient of Carolyn Alexander at Southern California Reproductive Center?
Always ask her your specific questions if you are confused or didnt get all the info you wanted. Sometimes she can be very vague but once you ask she'll answer & clarify.
During treatment, were you treated like a number or a human with Carolyn Alexander at Southern California Reproductive Center?
She calls sometimes with results after scans but she is also very busy so can't always spend a lot of time talking or answering questions. When she does speak to me about tough news she does actually spend time talking to me and she seems to really care even though you know she has to deliver bad news to people quite often in this field.
Describe the protocols Carolyn Alexander used in your cycles at Southern California Reproductive Center and their degree of success.
She had me do 5 days of letrozole and none of my follicles grew. So she had me wait a couple days and then start gonal f injections. I quickly had a big follicle after only 3 days so then I did trigger shot and IUI a day later. It got me pregnant (ended in mc) so the next cycle she had me mimic it and I got pregnant again (mc) then I took a break. The last 2 IUIs I did we're the same exact protocol but they didn't work. This one I wanted to do higher dose of gonal f but she's worried I'll produce too many mature follicles. So we'll see what this one's outcome is. When you go in for scans there is a tech who does it and then she or the nurses will call you after with instructions of what to do next. They also email so it's a pretty easy streamlined process.
Describe your experience with the nursing staff at Southern California Reproductive Center.
There are 2 nurses on Dr. Alexander's staff and they were very very nice and always got right back to me via email or call whenever I had questions. When I had the MCs they were extremely nice compassionate and kind and knew exactly what to say to me to make me feel as comforted as I could without being too abrasive or anything. They got 2 new nurses since I started treatment again after my break and they are just as sweet.
Describe your experience with Southern California Reproductive Center.
It's a well organized office that has a streamlined process that seems to work. It can get really busy there because there are many doctors. In terms of getting an appointment with the doctor I can usually get one same week and it's really easy, even my first consultation ever!
Describe the costs associated with your care under Carolyn Alexander at Southern California Reproductive Center.
I have fertility insurance through my husband's work so they bill insurance but cost out of pocket seems to be pretty general.
8
Doctor
Carolyn Alexander
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018 - 2019, Successful
NPS
10
NPS
10
Age 35 - 36
2 IVF
2 Egg Freezing
2 Embryo Freezing
Diminished Ovarian Reserve
Poor Egg Quality
Immunological
Latinx
Income $200K - $499K
2nd of 2 Docs
2 IUI With Other Docs
1 IVF With Other Docs
1 Egg Freezing With Other Docs
1 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Shahin Ghadir] truly understands how delicate this process is, therefore I felt like he took care of me as if we were family. He is warm and very intelligent. He knows everyone, so he would always have a good referral for a doctor or anything that we would ask him. He would calm me down because I would get very nervous before every treatment. And he would even throw the occasional joke to make me relax when I needed it. I truly appreciate having him as a doctor. For me, he's the best doctor I've ever met.
There's plenty of staff there [at Southern California Reproductive Center] to see everyone at a fast pace. The nurses are very friendly, so are the ultrasound technicians and the phlebotomists. Their billing department runs very efficiently. Their scrub nurses are amazing and so are the embryologists team. They have a lab in house so you would get blood test very fast...take care not only of the medical part, but the emotional part of the process, which to me was very important. I never felt alone during the treatments and they would always answer any questions with infinite patience. I'm very grateful to have found them.
How was your experience with Shahin Ghadir at Southern California Reproductive Center?
Doctor Ghadir is an amazing doctor. He always told me the truth, but taking care of my feelings. He truly understands how delicate this process is, therefore I felt like he took care of me as if we were family. He is warm and very intelligent. He knows everyone, so he would always have a good referral for a doctor or anything that we would ask him. He would calm me down because I would get very nervous before every treatment. And he would even throw the occasional joke to make me relax when I needed it. I truly appreciate having him as a doctor. For me, he's the best doctor I've ever met.
What's one piece of advice would you give a prospective patient of Shahin Ghadir at Southern California Reproductive Center?
Ask for the VIP packages and get them. They are worth every penny.
During treatment, were you treated like a number or a human with Shahin Ghadir at Southern California Reproductive Center?
I always felt compassion and cared for at the clinic. Dr. Ghadir and his team take care not only of the medical part, but the emotional part of the process, which to me was very important. I never felt alone during the treatments and they would always answer any questions with infinite patience. I'm very grateful to have found them.
Describe the protocols Shahin Ghadir used in your cycles at Southern California Reproductive Center and their degree of success.
I don't remember. I'm 8 and a half month pregnant. My memory is not too good at the moment. But I'm pregnant thanks to him and his team.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Ari Mehdizadeh)
Ari took care of me like a godmother. She made sure to confirm all my ultrasounds and procedures appointments, have my prescriptions filled and refilled, even found a nurse that could inject me at my house when I needed it. Angela Ho, received me every appointment and made the calls for the prescriptions, confirmed the ultrasounds appointments, gave me injection instructions and always made sure to remind me to drink lots of liquids. Honestly, they are the best!
Describe your experience with Southern California Reproductive Center.
The clinic is extremely clean and organized, which for me is very important. Their appointments run very fast so you are not waiting there for a long time. There's plenty of staff there to see everyone at a fast pace. The nurses are very friendly, so are the ultrasound technicians and the phlebotomists. Their billing department runs very efficiently. Their scrub nurses are amazing and so are the embryologists team. They have a lab in house so you would get blood test very fast. That is a plus!
Describe the costs associated with your care under Shahin Ghadir at Southern California Reproductive Center.
Don't remember
Describe Shahin Ghadir's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
Dr. Ghadir suggested we picked the best quality embryo to transfer this time that we got pregnant.
10
Doctor
Shahin Ghadir
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2019, Unknown Success
NPS
9
NPS
10
Age 34
Male Factor
European
Income $100K - $199K
Nurse or HC Services
4th of 4 Docs
1 IVF With Other Docs
1 Egg Freezing With Other Docs
1 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Surrey] read through our history with IVF prior to our consultation therefore all questions were made to clarify versus tell our whole story all over again. He spent &gt;2 hours with us running tests needed to evaluate (way more than any other doctor we had been with). He did a great job at explaining everything without sugar coating it. ... We are still in the early stages, but I feel he has gathered more information on me than any other clinic/doctor
The clinic [So Cal Reproductive Center] itself is very busy - we had to wait 1 hour after our schedule time due to a surgery going overtime. Advice to people attending the clinic, prepare to be there longer than expected - set aside plenty of time for if the appt is pushed back and if it runs over. ... Following our consultation, the nursing staff never had to go back and forth to ask Dr. Surrey what was needed - it was as if they already new (good communication)
How was your experience with Mark Surrey at Southern California Reproductive Center?
He read through our history with IVF prior to our consultation therefore all questions were made to clarify versus tell our whole story all over again. He spent &gt;2 hours with us running tests needed to evaluate (way more than any other doctor we had been with). He did a great job at explaining everything without sugar coating it.
What's one piece of advice would you give a prospective patient of Mark Surrey at Southern California Reproductive Center?
He is worth it so if hesitant with your current doctor, Dr. Surrey is worth the second, third, fourth opinion
During treatment, were you treated like a number or a human with Mark Surrey at Southern California Reproductive Center?
My first doctor was more friend than doctor, my second and third treated me like a number, and so far with Dr. Surrey I feel like a human being treated by an extremely knowledgeable doctor
Describe the protocols Mark Surrey used in your cycles at Southern California Reproductive Center and their degree of success.
So fat Dr. Surrey has had more items assessed than any other doctor therefore I can say that his protocols are more thorough. We are still in the early stages, but I feel he has gathered more information on me than any other clinic/doctor
Describe your experience with the nursing staff at Southern California Reproductive Center.
Following our consultation, the nursing staff never had to go back and forth to ask Dr. Surrey what was needed - it was as if they already new (good communication)
Describe your experience with Southern California Reproductive Center.
The clinic is very clean and seemed well managed. The clinic itself is very busy - we had to wait 1 hour after our schedule time due to a surgery going overtime. Advice to people attending the clinic, prepare to be there longer than expected - set aside plenty of time for if the appt is pushed back and if it runs over.
Describe the costs associated with your care under Mark Surrey at Southern California Reproductive Center.
To be honest, I'm currently waiting to hear back from the financial department to find out the total costs.
Describe Mark Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
We will see this year as I'm currently preparing for an egg retrieval
9
Doctor
Mark Surrey
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
NPS
8
NPS
7
Age 46 - 48
1 IVF
Unexplained
Black or African-American
Income $50K - $99K
1st of 2 Docs
1 Fertility Medications With Other Docs
Neutral
Neutral
Unsuccessful
[Dr. Ghadir] basically explained the best 2 eggs transferred would have best chance to survive. We transferred two, incase one did not take...liked the treatment overall. But I primarily dealt with the nurse. And when told I was not pregnant, he did it on the speaker phone. That part was very impersonal to me...strong faith in his ability to assist. needs to work on how he delivers the news
I had more communication with [SCRC nurse] than anyone. She was able to calm me down when I was overwhelmed by the process and quick to answer questions or forward my inquiry to the doctor...They are willing to work with your insurance to cut some cost (blood work, STD test, etc). I did appreciate that. And they kept good records as we paid as we went. Each bill was paid and they gave us all copies
How was your experience with Shahin Ghadir at Southern California Reproductive Center?
strong faith in his ability to assist. needs to work on how he delivers the news. pick the phone up, not speaker, as it is such a horrible thing to hear. We want to know the person cares or at least fakes it
What's one piece of advice would you give a prospective patient of Shahin Ghadir at Southern California Reproductive Center?
Ask how often he expects to actually engage the client. The office has really grown. Recently remodeled. Wonder if that is now part of the cost.
During treatment, were you treated like a number or a human with Shahin Ghadir at Southern California Reproductive Center?
liked the treatment overall. But I primarily dealt with the nurse. And when told I was not pregnant, he did it on the speaker phone. That part was very impersonal to me.
Describe the protocols Shahin Ghadir used in your cycles at Southern California Reproductive Center and their degree of success.
im sorry, I dont remember. I just remember giving myself shots and getting eggs that were viable. I did not have any bad reactions to anything. My follicles were low I remember he told me to up the dosage of something.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Maria Bueno)
Maria Bueno was the nurse. I had more communication with her than anyone. She was able to calm me down when I was overwhelmed by the process and quick to answer questions or forward my inquiry to the doctor. Very caring person. I will not forget her.
Describe your experience with Southern California Reproductive Center.
Nice office. They went through a renovation that made the place even more beautiful. They are willing to work with your insurance to cut some cost (blood work, STD test, etc). I did appreciate that. And they kept good records as we paid as we went. Each bill was paid and they gave us all copies. I dont consider it a weakness, just that I noticed after the renovation, the desk staff seemed more busy and not as chatty. I think more business took away some of the one on one feeling to me.
Describe your experience with your monitoring appointments at Southern California Reproductive Center.
able to go in at a time that worked for me
Describe the costs associated with your care under Shahin Ghadir at Southern California Reproductive Center.
expensive
Describe Shahin Ghadir's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
He basically explained the best 2 eggs transferred would have best chance to survive. We transferred two, incase one did not take.
8
Doctor
Shahin Ghadir
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
4 of 5
7
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
10
NPS
8
Age 38 - 39
2 IVF
1 Egg Freezing
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $50K - $99K
3rd of 4 Docs
3 IVF With Other Docs
Strongly Recommends
Neutral
Unsuccessful
I always felt like I was in good hands with Dr. Danzer! He always explained everything to me, made me feel at ease and hopeful. I never had any doubts in him. His Protocols were effective and didn't leave me feeling horrendous like some other doctors/protocols. Even though we didn't achieve the hope for results, the experience wasn't terrible...Be aware that he is extremely busy, so his time may be limited and access impossible.
There are a lot of Nurses that work for each doctor [at Southern California Reproductive Center] so it is hard to get personal with any of them, in what feels like the most personal procedure out there. It feels somewhat like a meat market, with so many patients in the waiting room. Be prepared to wait for 1+ hours to get blood-work and your ultrasound, each time. Though once done, you can leave and then wait for a phone call from the main Nurse. Facilities are bright and beautiful and feel very luxurious. Waiting rooms are comfortable, with TV's, magazines and an area with Coffee, Tea and Water. All examination rooms feel sophisticated and clean.
How was your experience with Hal Danzer at Southern California Reproductive Center?
I always felt like I was in good hands with Dr. Danzer! He always explained everything to me, made me feel at ease and hopeful. I never had any doubts in him. His Protocols were effective and didn't leave me feeling horrendous like some other doctors/protocols. Even though we didn't achieve the hope for results, the experience wasn't terrible.
What's one piece of advice would you give a prospective patient of Hal Danzer at Southern California Reproductive Center?
Be aware that he is extremely busy, so his time may be limited and access impossible.
During treatment, were you treated like a number or a human with Hal Danzer at Southern California Reproductive Center?
Felt like a human, always took the time to talk to me kindly and explain everything thoroughly, called me every day to inform me of the progress of my fertilised eggs after retrieval. Always made me feel at ease.
Describe the protocols Hal Danzer used in your cycles at Southern California Reproductive Center and their degree of success.
Agonist Protocol.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Debbie Harrison, RN)
The staff at SCRC BH were very helpful when it came to teaching me how to administer the medications. The technicians performing blood-work and Ultrasounds were really sweet and lovely. The Doctors nurses at the doctors station, were nice and for the most part well organised but did not go above normal standards. No gifted samples, no extra kindness, would take long to respond to emails and calls.
Describe your experience with Southern California Reproductive Center.
Highly organised, which is practical but not always coddling or comforting, feels a little factory-like. There are a lot of Nurses that work for each doctor so it is hard to get personal with any of them, in what feels like the most personal procedure out there. It feels somewhat like a meat market, with so many patients in the waiting room. Be prepared to wait for 1+ hours to get blood-work and your ultrasound, each time. Though once done, you can leave and then wait for a phone call from the main Nurse. Facilities are bright and beautiful and feel very luxurious. Waiting rooms are comfortable, with TV's, magazines and an area with Coffee, Tea and Water. All examination rooms feel sophisticated and clean.
Describe your experience with your monitoring appointments at Southern California Reproductive Center.
I would have a window between 7am and 11am, to go for blood-work and ultrasounds. Even though the waits would be of 1+ hours, it was convenient most of the time. Wasn't made to wait around once I was done with the tests, I could go home and instructions would be given to me then!
Describe the costs associated with your care under Hal Danzer at Southern California Reproductive Center.
Prices in 2017 ROUND #1 SCRC Multiple charges of $340 - $510 a pop prior and post starting cycle which amounted to $2,655 just for blood, ultrasound and extra testing. IVF Round $6,295 | Roxbury Surgery (for egg retrieval) ART CENTER - ROXBURY SURGERY CENTER - IVF EMBRYOLOGY/ASSISTED FERT/EMBRYO CRYOPRESERVATION $13,240. (Medication prices not included). ROUND #2 (with transfer) IVF Round $6,051 | Roxbury Surgery (for egg retrieval) ART CENTER - ROXBURY SURGERY CENTER - IVF EMBRYOLOGY/ASSISTED FERT/EMBRYO CRYOPRESERVATION $12,590. (Medication prices not included) | HSS (HYSTEROSONOGRAM) w/saline solution $565.00 | TRANSFER OF EMBRYO $3,370. | Additional testing (bloodwork, ultrasound etc) not included in Cycle $4,785.
Describe Hal Danzer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
We only had one embryo to transfer anyway.
10
Doctor
Hal Danzer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
10
NPS
10
Age 39
1 IVF
European
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I felt I was very educated [by Dr. Ghadir] on why single embryo transfer was a good decision for me given the high likelihood I would become pregnant and specific medical situation...was invested in my personal situation and was aware and engaged in not just my medical history but the factors in my life that contributed to my fertility decisions...was someone I could implicitly trust and count on. In a sea of emotional decisions that had to be made he was a steadfast guide who knew just how to balance a compassionate bedside manner with objective medical expertise.
I found SCRC to be exceptionally professional and I found it to be a very curated and high end experience---which was a refreshing change from my past medical experiences. I also found the patient liaison to be exceptionally helpful and the concierge service they made available made my experience very smooth as all my questions were always answered and I felt very secure in the level of medical skill I was getting at the practice.
How was your experience with Shahin Ghadir at Southern California Reproductive Center?
Dr. Ghadir was someone I could implicitly trust and count on. In a sea of emotional decisions that had to be made he was a steadfast guide who knew just how to balance a compassionate bedside manner with objective medical expertise.
What's one piece of advice would you give a prospective patient of Shahin Ghadir at Southern California Reproductive Center?
I would advise any future patient of Dr. Ghadir's to be completely open and honest about their fertility goals and the mitigating factors that impact their decisions including finances so that he can make sure his treatments take your full life picture into account.
During treatment, were you treated like a number or a human with Shahin Ghadir at Southern California Reproductive Center?
I felt Dr. Ghadir was invested in my personal situation and was aware and engaged in not just my medical history but the factors in my life that contributed to my fertility decisions.
Describe the protocols Shahin Ghadir used in your cycles at Southern California Reproductive Center and their degree of success.
I don't really remember the exact protocols but I do remember that they were extremely effective (which is why maybe I don't remember them as I didn't need to implement many adjustments).
Describe your experience with the nursing staff at Southern California Reproductive Center.
The nursing staff was extremely kind and very skilled. I think if anything I'd say they were extremely busy.
Describe your experience with Southern California Reproductive Center.
I found SCRC to be exceptionally professional and I found it to be a very curated and high end experience---which was a refreshing change from my past medical experiences. I also found the patient liaison to be exceptionally helpful and the concierge service they made available made my experience very smooth as all my questions were always answered and I felt very secure in the level of medical skill I was getting at the practice.
Describe the costs associated with your care under Shahin Ghadir at Southern California Reproductive Center.
I don't really remember, I think all in for retrieval and 2 transfers it was between 40 & 50k?
Describe Shahin Ghadir's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
I felt I was very educated on why single embryo transfer was a good decision for me given the high likelihood I would become pregnant and specific medical situation. I can't speak to his approach with other patients but it worked for me.
10
Doctor
Shahin Ghadir
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
4
NPS
3
Age 29
1 IUI
Male Factor
Unexplained
European
Income $200K - $499K
Consultant
1st of 2 Docs
4 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Alexander was a cheerleader through the process and genuinely wants you to get pregnant, but it seems like she sees too many patients and can’t give them individualized care. ... We didn’t make a decision and she called me a couple weeks later to check in, I was midway through my cycle like day 12 and she said we should try an IUI, she prescribed me injections and they were delivered to my house... Never did any testing before or an ultrasound... Strange now in hindsight, but I had no clue standard procedure.
The office [SCRC] is jam packed, waiting room is crazy filled with people and half the time you aren’t even sure if you’re being called for blood or what. Even the nurses might ask what you’re waiting for. ... I may have been a newbie, but I also feel like every new patient should be talked through the process. The billing process was easy and they were nice to deal with, although we were paying out of pocket, so not sure about insurance being involved.
How was your experience with Carolyn Alexander at Southern California Reproductive Center?
Dr. Alexander was super thorough and easy to talk to, when we were able to see her. My husband initially went in just for a semen analysis (referred by my OBGYN) and we were able to do a consultation once his results were in.. he had a 1% morph. She went through some basic questions with us and she explained our options (IUI, IVF, etc). We didn’t make a decision and she called me a couple weeks later to check in, I was midway through my cycle like day 12 and she said we should try an IUI, she prescribed me injections and they were delivered to my house... Never did any testing before or an ultrasound... Strange now in hindsight, but I had no clue standard procedure. I’m sure she just wanted to give my follicles an extra oomph. I went in after the injections for an ultrasound, but never saw Dr. Alexander for those, only a nurse and Dr. Alexander would call me after with her take on my follies + a plan. Eventually we did the trigger and scheduled an IUI 36 hours after. The IUI process was with her and she was great through it, although only saw her for the insemination. She prescribed progesterone and sent me on my way. I started my period and came in for an ultrasound with a nurse and the nurse mentioned it looked like I might have cysts. Dr. Alexander called me after and said she thought they were follicles that were big and I was going to ovulate any day... it was CD3 and I wasn’t on any medication, I normally ovulate on CD16... I got a weird feeling and decided not to continue with her and the office, it felt like my care wasn’t being considered and they were using a one size fits all procedure. Dr. Alexander was a cheerleader through the process and genuinely wants you to get pregnant, but it seems like she sees too many patients and can’t give them individualized care.
What's one piece of advice would you give a prospective patient of Carolyn Alexander at Southern California Reproductive Center?
She is genuinely sweet and means every word she says to you, she’s extremely hopeful... But make sure to ask a lot of questions and be your own advocate through the process if something doesn’t feel right.
During treatment, were you treated like a number or a human with Carolyn Alexander at Southern California Reproductive Center?
The office is jam packed, waiting room is crazy filled with people and half the time you aren’t even sure if you’re being called for blood or what. Even the nurses might ask what you’re waiting for.
Describe the protocols Carolyn Alexander used in your cycles at Southern California Reproductive Center and their degree of success.
We did Gonal-F injections 75IU CD12-14, an HCG shot on CD15 and an IUI on CD17. Started progesterone suppositories CD19 at night til period started on CD28
Describe your experience with the nursing staff at Southern California Reproductive Center.
The nursing staff was good, but seemed overwhelmed sometimes. It almost felt like they were the doctors while they did the ultrasound and then when they called with the prescriptions advising you on dosage, etc. They were sweet and answered most questions, but were a bit short with their answers.
Describe your experience with Southern California Reproductive Center.
The clinic is busy, there are two sign in sheets - one for appointments and one for blood work. Most of the time I wasn’t sure if I needed to do blood work or not and I’d just sign in on the regular sheet, then 45 minutes later after waiting, I was told to sign in on the blood test sheet... I’m not sure how I would know if no one told me I’d be doing a blood test. Since it was my firstborn RE experience I may have been a newbie, but I also feel like every new patient should be talked through the process. The billing process was easy and they were nice to deal with, although we were paying out of pocket, so not sure about insurance being involved.
Describe the costs associated with your care under Carolyn Alexander at Southern California Reproductive Center.
I can’t remember fully, but I know the ultrasound and office visits were more expensive than my current RE... I want to say it was $190 per visit for a standard ultrasound and the IUI was around $500.
What specific things went wrong at Southern California Reproductive Center?
  • Failed to convey critical information
Describe the specific things that went wrong at Southern California Reproductive Center.
When my ultrasound with the nurse/tech happened once my period started after the gonal-f injections she mentioned I most likely had cysts, but Dr. Alexander would have to diagnose it. When she called she said they’re just big follicles... It was CD3. I started spotting that cycle several times throughout and the next RE I saw mentioned they were most likely small cysts that ruptured on their own.
4
Doctor
Carolyn Alexander
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
3
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
9
NPS
8
Age 43
Uterine Fibroids
East Asian
Income $100K - $199K
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Neutral
Success w/ Doc Not sure
Dr. Chang made me and my partner feel welcomed from the beginning. She was thorough and delicate in explaining our treatment plan, reading of lab results and clear with next steps. She made us feel very calm and confident even with such overwhelming and technical information....We've gone through many pre-tests and ultrasounds that have helped her give her a baseline of our health. I appreciate her having us take our time to improve our chances instead of rushing into the procedure.
Clinic [SRC - BH] is clean, modern, sophisticated. The hours are good and open early enough so that I could get my blood drawn before heading to work. In the early part of process, I think they could improve on how they reach out to a new prospective client as I felt like I had to initially chase the answers/information.... Nurses have thus far been able to answer questions that I have either via email or phone. At times, I might have to call back to get a more timely answer, but overall they have been responsive.
How was your experience with Wendy Chang at Southern California Reproductive Center?
Dr. Chang has been thorough in explaining information to us. She appears like she cares and wants to optimize our chances of getting pregnant. She communicates in a clear manner, often speaking slowly and calmly, which is appreciated given the technicalities of IVF.
During treatment, were you treated like a number or a human with Wendy Chang at Southern California Reproductive Center?
Dr. Chang made me and my partner feel welcomed from the beginning. She was thorough and delicate in explaining our treatment plan, reading of lab results and clear with next steps. She made us feel very calm and confident even with such overwhelming and technical information.
Describe the protocols Wendy Chang used in your cycles at Southern California Reproductive Center and their degree of success.
I have not completed a full cycle yet, but Dr. Chang is currently preparing for IVF and has suggested a number of supplements to optimize our health. We've gone through many pre-tests and ultrasounds that have helped her give her a baseline of our health. I appreciate her having us take our time to improve our chances instead of rushing into the procedure.
Describe your experience with the nursing staff at Southern California Reproductive Center.
Nurses have thus far been able to answer questions that I have either via email or phone. At times, I might have to call back to get a more timely answer, but overall they have been responsive. When communicating, they appear warm, friendly and helpful. One suggestion would be for them to introduce themselves so that I could get to know their names as I know I'll be working with them more closely over the next few months.
Describe your experience with Southern California Reproductive Center.
Clinic is clean, modern, sophisticated. The hours are good and open early enough so that I could get my blood drawn before heading to work. In the early part of process, I think they could improve on how they reach out to a new prospective client as I felt like I had to initially chase the answers/information.
Describe the costs associated with your care under Wendy Chang at Southern California Reproductive Center.
Genetic screening, consultation office visits, ultrasounds, cycle day 2 labs, supplements
9
Doctor
Wendy Chang
NPS
Humanity
5 of 5
Communication
5 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
8
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5