Southern California Reproductive Center

4 doctors work here

Rated 7.2
Strongly recommend: 57%Neutral: 14%Don't recommend: 30%7.2
57% strongly recommend
173 reviews
Operations
8.2
8.2
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.8
8.8
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.1
7.1
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8
8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
8
8
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
7
7
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,959
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 4 offices

Beverly Hills
450 N. Roxbury Dr., suite 500
Beverly Hills, CA 90210
Pasadena
625 S Fair Oaks Ave., suite 125
Pasadena, CA 91105
Santa Barbara
1722 State Street, suite 203
Santa Barbara, CA 93101
Ventura
2755 Loma Vista Rd
Ventura, CA 93003
Show 2 more

173 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 40
South Asian
Income $200K - $499K
Nurse or HC Services
2nd of 2 Docs
IVF With Other Docs
1 Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Ghadir is an excellent clinician! Very informative! Readily available for anything. I felt comfortable asking him any questions. His management style is individualized and his skills pristine. His success rates speak for themselves! Will be going back to him for baby #2!...Dr Ghadir and his clinical team were so personable! So kind! So great! They always called me by my name. They seemed genuinely excited for my husband & I when we got our positive beta. Dr Ghadir & his team made this process so seamless, stress-free & pleasant. So grateful for our first successful FET.
Gabby [nurse at Southern California Reproductive Center] is such a sweetheart! Always so kind. Replying promptly to messages. Maria is the best out there! She is so efficient, so informative and always smiling. She always made me feel so calm and at ease! Angela was great also. Everything this team did was just superior patient service and made the ultimate patient experience!...$20k for Thawing eggs, creating embryos, PGS testing, embryo transfer, medications, labs & ultrasounds.
How was your experience with Shahin Ghadir at Southern California Reproductive Center?
Dr Ghadir is an excellent clinician! Very informative! Readily available for anything. I felt comfortable asking him any questions. His management style is individualized and his skills pristine. His success rates speak for themselves! Will be going back to him for baby #2!
What's one piece of advice would you give a prospective patient of Shahin Ghadir at Southern California Reproductive Center?
If you are looking for expertise and above average success rates, Dr Ghadir is your man!
During treatment, were you treated like a number or a human with Shahin Ghadir at Southern California Reproductive Center?
Dr Ghadir and his clinical team were so personable! So kind! So great! They always called me by my name. They seemed genuinely excited for my husband & I when we got our positive beta. Dr Ghadir & his team made this process so seamless, stress-free & pleasant. So grateful for our first successful FET.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Gabby, Angela and Maria! )
Gabby is such a sweetheart! Always so kind. Replying promptly to messages. Maria is the best out there! She is so efficient, so informative and always smiling. She always made me feel so calm and at ease! Angela was great also. Everything this team did was just superior patient service and made the ultimate patient experience!
Describe your experience with Southern California Reproductive Center.
This is the most efficient clinic out there. They truly accommodate the working professional. Early hours. Everything you need is under one roof! Labs, blood draw, ultrasounds, Embrology lab, OR, procedure rooms, everything! Very clean & modern!
Describe the costs associated with your care under Shahin Ghadir at Southern California Reproductive Center.
$20k for Thawing eggs, creating embryos, PGS testing, embryo transfer, medications, labs & ultrasounds.
NPS
10
Doctor
Shahin Ghadir
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2019, Successful
NPS
10
NPS
10
Age 36
1 IUI
Poor Egg Quality
Latinx
Income $50K - $99K
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Akopians was always so knowledgeable and respectful of my wishes to have a baby . She informed me of the whole process step by step and never made me feel rushed or pushed to make decisions. She is a wonderful Doctor...I I did a clomid/iui cycle I also did progesterone...always called me with results. I love all the staff and the Doctor so much for making my baby dreams come.
My experience with the staff and this clinic [Southern California Reproductive Center] was phenomenal. The only down side is the wait time but do you expect from a world renown clinic!?! Thankfully, the front desk, lab and ultrasound department tried their best to take me back with minimal wait time. The doctor and her clinical team addressed all my questions and concerns on a timely manner. Overall, I had a pleasant experience. SCRC is a busy practice but I am completely satisfied with the quality of my care.
How was your experience with Alin Lina Akopians at Southern California Reproductive Center?
Dr Akopians was always so knowledgeable and respectful of my wishes to have a baby . She informed me of the whole process step by step and never made me feel rushed or pushed to make decisions. She is a wonderful Doctor.
What's one piece of advice would you give a prospective patient of Alin Lina Akopians at Southern California Reproductive Center?
I would send all my friends to her because she will respect your wishes and make a plan just for you . She is the right choice .
During treatment, were you treated like a number or a human with Alin Lina Akopians at Southern California Reproductive Center?
I was always acknowledged by the staff and Dr. Akopians always called me with results. I love all the staff and the Doctor so much for making my baby dreams come.
Describe the protocols Alin Lina Akopians used in your cycles at Southern California Reproductive Center and their degree of success.
I I did a clomid/iui cycle I also did progesterone
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Julia )
Julia was great and was so patient with me during this process. She was always available to answer any questions I had and never made me feel like a burden.
Describe your experience with Southern California Reproductive Center.
My experience with the staff and this clinic was phenomenal. The only down side is the wait time but do you expect from a world renown clinic!?! Thankfully, the front desk, lab and ultrasound department tried their best to take me back with minimal wait time. The doctor and her clinical team addressed all my questions and concerns on a timely manner. Overall, I had a pleasant experience. SCRC is a busy practice but I am completely satisfied with the quality of my care.
Describe the costs associated with your care under Alin Lina Akopians at Southern California Reproductive Center.
Most of my visits were covered by insurance. If any payment was made it was my co-payment, my co-insurance balance and my cycle management fee for my treatment.
NPS
10
Doctor
Alin Lina Akopians
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Consult
NPS
10
NPS
10
Age 47
Poor Egg Quality
Ashkenazi Jewish
Income $50K - $99K
2nd of 2 Docs
2 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
She [Dr. Wendy Chang] was wonderful. We were only there for a consultation...At a previous clinic, we had not been told about the cost for frozen eggs. We were only told the cost for live donors. Dr. Chang gave us a more affordable option. Although we still couldn’t afford treatment, we left knowing that one day, we might be able to undergo IVF...discussed using donor eggs. She did say she would be willing to try to do IVF with my own eggs but, she was was honest and told us that our chance of success was slim to none.
Cost for consultation [at Southern California Reproductive Center] is $275. The Physician fees are somewhat higher than other clinics...The clinic is clean and well organized. It’s in a good location. Although it was very big, it still had a warm feeling. It appeared to have the latest in technology. The only weakness was that we had to wait for Dr. Chang. Her surgery went very late. She did compensate us by giving us a discount on our consultation.
How was your experience with Wendy Chang at Southern California Reproductive Center?
At a previous clinic, we had not been told about the cost for frozen eggs. We were only told the cost for live donors. Dr. Chang gave us a more affordable option. Although we still couldn’t afford treatment, we left knowing that one day, we might be able to undergo IVF. As I started earlier, Dr. Chang was so compassionate. My husband and I both felt that she cared about us. We didn’t feel that making money was her priority.
What's one piece of advice would you give a prospective patient of Wendy Chang at Southern California Reproductive Center?
Relax... you’re in really good hands.
During treatment, were you treated like a number or a human with Wendy Chang at Southern California Reproductive Center?
She was wonderful. We were only there for a consultation. While waiting to be seen, i started to tear up. I was sad because we had been trying to conceive for several years. Her nurse took us out of the waiting room and put us in a private room. They were all so very kind.
Describe the protocols Wendy Chang used in your cycles at Southern California Reproductive Center and their degree of success.
Dr. Chang discussed using donor eggs. She did say she would be willing to try to do IVF with my own eggs but, she was was honest and told us that our chance of success was slim to none.
Describe your experience with your nurse at Southern California Reproductive Center.
The staff was as compassionate as Dr. Chang.
Describe your experience with Southern California Reproductive Center.
The clinic is clean and well organized. It’s in a good location. Although it was very big, it still had a warm feeling. It appeared to have the latest in technology. The only weakness was that we had to wait for Dr. Chang. Her surgery went very late. She did compensate us by giving us a discount on our consultation.
Describe the costs associated with your care under Wendy Chang at Southern California Reproductive Center.
Cost for consultation is $275. The Physician fees are somewhat higher than other clinics.
NPS
10
Doctor
Wendy Chang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
NPS
10
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2022 - 2023, Successful
NPS
10
NPS
10
Age 37 - 38
1 Egg Freezing
1 Embryo Freezing
European
Income $500K+
Lawyer
2nd of 2 Docs
IVF With Other Docs
2 Egg Freezing With Other Docs
2 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Surrey was great. Efficient, clear, direct, and thorough. He is very calm, and I appreciated that he was at every appointment. Not to mention my IVF treatment all went smoothly and I had a perfect little girl...a hysteroscopy before implant
[Southern California Reproductive Center] was clean, the staff was friendly, the lab was efficient and flexible...was easy to get a hold of everyone for any questions or concerns...ultrasound machine was great, the quality was excellent and the exam rooms were spacious and comfortable.
How was your experience with Mark Surrey at Southern California Reproductive Center?
Dr. Surrey was great. Efficient, clear, direct, and thorough. He is very calm, and I appreciated that he was at every appointment. Not to mention my IVF treatment all went smoothly and I had a perfect little girl.
What's one piece of advice would you give a prospective patient of Mark Surrey at Southern California Reproductive Center?
Dr. Surrey is direct and efficient. He is GREAT at his job and will give you the best chance of successful pregnancy. The office staff is great. The Roxbury surgery center is a pain though.
During treatment, were you treated like a number or a human with Mark Surrey at Southern California Reproductive Center?
Dr. Surrey was fantastic. He was a total professional. His staff was so warm and friendly and Dr. Surrey was the expert. He was the perfect doctor for me. I was treated exactly how I was hoping.
Describe the protocols Mark Surrey used in your cycles at Southern California Reproductive Center and their degree of success.
I don't remember. But everything went smoothly. I know I had a hysteroscopy before implant.
Describe your experience with the nursing staff at Southern California Reproductive Center.
They were friendly and on top of everything
Describe your experience with Southern California Reproductive Center.
Clinic was great. Roxbury surgery center was not. Clinic was clean, the staff was friendly, the lab was efficient and flexible. I was a big fan. It was easy to get a hold of everyone for any questions or concerns. The ultrasound machine was great, the quality was excellent and the exam rooms were spacious and comfortable.
NPS
10
Doctor
Mark Surrey
NPS
Humanity
3 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
NPS
10
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2021 - 2022, Successful
NPS
10
NPS
10
Age 33 - 34
1 IVF
Male Factor
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
we knew we needed a doctor that was trustworthy, intelligent, attentive, and that was really rooting for us. Dr. Alexander was all that and more. She was in tune with our situation and heard us out as people not patients when we came across unforeseen setbacks (polyps, medication being too strong, etc). She always quickly answered my questions no matter what time or day of the week it was...
[Southern California Reproductive Center] Strengthen: you get in an out fast! You also get to speak to front desk and nurses easy. Weaknesses: nurses and front desk staff can definitely communicate better. I was overcharged multiple times for lack of communication...She [Dr. Alexander] always quickly answered my questions no matter what time or day of the week it was...
How was your experience with Carolyn Alexander at Southern California Reproductive Center?
Dr. Alexander helped our biggest dream come true! After having the worst experience at USC fertility, we knew we needed a doctor that was trustworthy, intelligent, attentive, and that was really rooting for us. Dr. Alexander was all that and more. She was in tune with our situation and heard us out as people not patients when we came across unforeseen setbacks (polyps, medication being too strong, etc). She always quickly answered my questions no matter what time or day of the week it was. This was SO important to me given the bad experience I had and the anxiety I was experiencing. She really took care of my body and my heart.
What's one piece of advice would you give a prospective patient of Carolyn Alexander at Southern California Reproductive Center?
To feel comfortable sharing how you’re feeling and voicing opinions as it is your body. She is great at listening!
During treatment, were you treated like a number or a human with Carolyn Alexander at Southern California Reproductive Center?
She was extremely compassionate, caring, attentive. Like family.
Describe your experience with Southern California Reproductive Center.
Strengthen: you get in an out fast! You also get to speak to front desk and nurses easy. Weaknesses: nurses and front desk staff can definitely communicate better. I was overcharged multiple times for lack of communication.
What specific things went wrong at Southern California Reproductive Center?
  • Lost paperwork
  • Lost appointments
  • Failed to order appropriate test
NPS
10
Doctor
Carolyn Alexander
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2019, Unknown Success
NPS
10
NPS
8
Age 47
1 IVF
Diminished Ovarian Reserve
Male Factor
PCOS
European
Income $50K - $99K
3rd of 3 Docs
Donor Eggs With Other Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr. Ghadir is great, honest and caring. He tells the truth but has the same goal - a baby!! He was willing to take a chance with me even at my age. Although the chances are low, he is willing to try anything ... My doctor only wants to do a single transfer but I would prefer to transfer two ... To follow his advice and be willing to pay for the vitamins!
The clinic [So Cal Repro Ctr]is very nice and clean. It is efficient. I do not like how they are impersonal. I think they can’t coordinate within their own office. The billing department is hard to deal with or talk to. ... My nurse was disorganized and forgot about me a lot. I have to travel from out of state so communication is really important. She is no longer with the clinic ... It was so hard to communicate with them and at times I could not reach the nurses for days at a time. ...
How was your experience with Shahin Ghadir at Southern California Reproductive Center?
Dr. Ghadir is great, honest and caring. He tells the truth but has the same goal - a baby!! He was willing to take a chance with me even at my age. Although the chances are low, he is willing to try anything
What's one piece of advice would you give a prospective patient of Shahin Ghadir at Southern California Reproductive Center?
To follow his advice and be willing to pay for the vitamins!
During treatment, were you treated like a number or a human with Shahin Ghadir at Southern California Reproductive Center?
Most of the time, like a human. Except recently with the loss of my nurse, the cycle got cancelled because they didn’t get back to me in time
Describe the protocols Shahin Ghadir used in your cycles at Southern California Reproductive Center and their degree of success.
I don’t remember the first cycle
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Sarah)
My nurse was disorganized and forgot about me a lot. I have to travel from out of state so communication is really important. She is no longer with the clinic
Describe your experience with Southern California Reproductive Center.
The clinic is very nice and clean. It is efficient. I do not like how they are impersonal. I think they can’t coordinate within their own office. The billing department is hard to deal with or talk to.
Describe the costs associated with your care under Shahin Ghadir at Southern California Reproductive Center.
My insurance covered it
Describe Shahin Ghadir's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
My doctor only wants to do a single transfer but I would prefer to transfer two
What specific things went wrong at Southern California Reproductive Center?
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Southern California Reproductive Center.
It was so hard to communicate with them and at times I could not reach the nurses for days at a time.
NPS
10
Doctor
Shahin Ghadir
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
NPS
8
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
2021 - 2023, Successful
NPS
10
NPS
10
Age 38 - 40
1 IVF
1 Embryo Freezing
Unexplained
European
Native American
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Surrey did what we thought would never happen, and that is give us a family. He is very knowable and caters to your individual needs. I am older and didn't think we would be very successful or that it would take several rounds. That wasn't the case, and we have a beautiful baby girl to show for it...Dr. Surrey would always call himself to give us the news. Good or Bad...Listen to what he has to say and trust the process.
They [Southern California Reproductive Center] have a great lab. I am older and got 4 good embryos on the first retrieval. And we were successful. They have their own bloodwork lab so you get results fast. It is ran very well and professional. No response on the weekends, hate waiting until Monday...[nurses] were wonderful. This is process is physically and emotionally draining and also hormonal. Dealing with stressed and crazy patients can't be easy but the girls were kind and patient and also invested. And that means a lot.
How was your experience with Mark Surrey at Southern California Reproductive Center?
Dr. Surrey did what we thought would never happen, and that is give us a family. He is very knowable and caters to your individual needs. I am older and didn't think we would be very successful or that it would take several rounds. That wasn't the case, and we have a beautiful baby girl to show for it.
What's one piece of advice would you give a prospective patient of Mark Surrey at Southern California Reproductive Center?
Listen to what he has to say and trust the process.
During treatment, were you treated like a number or a human with Mark Surrey at Southern California Reproductive Center?
Dr. Surrey would always call himself to give us the news. Good or Bad.
Describe the protocols Mark Surrey used in your cycles at Southern California Reproductive Center and their degree of success.
immune protocol
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Maria and Olivia)
They were wonderful. This is process is physically and emotionally draining and also hormonal. Dealing with stressed and crazy patients can't be easy but the girls were kind and patient and also invested. And that means a lot.
Describe your experience with Southern California Reproductive Center.
They have a great lab. I am older and got 4 good embryos on the first retrieval. And we were successful. They have their own bloodwork lab so you get results fast. It is ran very well and professional. No response on the weekends, hate waiting until Monday
Describe the costs associated with your care under Mark Surrey at Southern California Reproductive Center.
30,000
NPS
10
Doctor
Mark Surrey
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
10
NPS
10
Age 47
1 Fertility Medications
European
Income $500K+
Sales Representative
2nd of 2 Docs
1 IVF With Other Docs
1 Egg Freezing With Other Docs
1 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Akopians is very knowledgeable and empathetic. She is kind, genuine, and sincere. I was confident in her education, experience, & ability. i feel very lucky that she was my doctor. I would definitely recommend her to anyone...so supportive, optimistic, & caring through the whole process...
Southern California reproductive center is awesome. The facility is super clean & safe. The staff is very nice. They were all rooting for us. they have coffee & tea in the waiting room. it’s best to go early in the morning to avoid paying for expensive parking nearby..Julia Fletcher was awesome! She felt like a friend talking to me & holding my hand through everything.
How was your experience with Alin Lina Akopians at Southern California Reproductive Center?
Dr. Akopians is very knowledgeable and empathetic. She is kind, genuine, and sincere. I was confident in her education, experience, & ability. I feel very lucky that she was my doctor. I would definitely recommend her to anyone!
What's one piece of advice would you give a prospective patient of Alin Lina Akopians at Southern California Reproductive Center?
Don’t hesitate to make an appointment!
During treatment, were you treated like a number or a human with Alin Lina Akopians at Southern California Reproductive Center?
Dr. Akopians & Nurse Julia were so supportive, optimistic, & caring through the whole process.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Julia Fletcher )
Julia Fletcher was awesome! She felt like a friend talking to me & holding my hand through everything.
Describe your experience with Southern California Reproductive Center.
Southern California reproductive center is the best! The facility is super clean & safe. The staff is very nice. They were all rooting for us. SCRC has coffee & tea in the waiting room. It’s best to book early morning appointments to avoid paying for expensive parking nearby.
NPS
10
Doctor
Alin Lina Akopians
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, 16 Eggs Frozen
NPS
9
NPS
8
Age 28
1 Egg Freezing
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Too early to know
[Dr. Hal Danzer] spoke to me about my options, felt like him and his staff really cared about my situation...explained every step of the egg freezing process in a way that I could understand and let me know what to expect. He seems to know a great deal about his field and made me feel very comfortable throughout...a lot of documents to read on my own online but still very helpful. A patient without medical background might find some of it hard to read.
staff [at Southern California Reproductive Center] really cared about my situation...The nursing staff was very warm and compassionate. I really appreciated the way they tended to my needs, I felt like a VIP client...$8000 for one cycle + $2750 for 5 years storage $4000 for medication...Strengths - all procedures were well explained, facilities very nice, staff also very amiable and helpful Weaknesses - a lot of documents to read on my own online but still very helpful. A patient without medical background might find some of it hard to read.
How was your experience with Hal Danzer at Southern California Reproductive Center?
Dr Danzer explained every step of the egg freezing process in a way that I could understand and let me know what to expect. He seems to know a great deal about his field and made me feel very comfortable throughout.
What's one piece of advice would you give a prospective patient of Hal Danzer at Southern California Reproductive Center?
Read the documents provided to you carefully so you are well informed.
During treatment, were you treated like a number or a human with Hal Danzer at Southern California Reproductive Center?
spoke to me about my options, felt like him and his staff really cared about my situation
Describe the protocols Hal Danzer used in your cycles at Southern California Reproductive Center and their degree of success.
Can't remember the details :(
Describe your experience with the nursing staff at Southern California Reproductive Center.
The nursing staff was very warm and compassionate. I really appreciated the way they tended to my needs, I felt like a VIP client.
Describe your experience with Southern California Reproductive Center.
Strengths - all procedures were well explained, facilities very nice, staff also very amiable and helpful Weaknesses - a lot of documents to read on my own online but still very helpful. A patient without medical background might find some of it hard to read.
Describe the costs associated with your care under Hal Danzer at Southern California Reproductive Center.
$8000 for one cycle + $2750 for 5 years storage $4000 for medication
NPS
9
Doctor
Hal Danzer
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
NPS
8
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2020, Successful
NPS
10
NPS
10
Age 33
1 Embryo Freezing
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Akopians was very caring and helpfull and no matter when I contacted her she always replied right away...is an incredible doctor. she is so compassionate and knowledgable. she replied to every text I sent her right away and she answered each and every one of my questions. She comforted me when I was in destress and overall she made the whole experience so easy...
Everyone was helpful and nice, I had a great experience [at Southern California Reproductive Center]. The whole process was very smooth. I am really thankful to everyone from front desk to my nurses. My nurses went above and beyond to make sure everything goes smoothly. Even after my egg retrieval they kept contacting me and tried to help me in anyway they could.
How was your experience with Alin Lina Akopians at Southern California Reproductive Center?
Dr. Akopians is an incredible doctor. she is so compassionate and knowledgable. she replied to every text I sent her right away and she answered each and every one of my questions. She comforted me when I was in destress and overall she made the whole experience so easy.
During treatment, were you treated like a number or a human with Alin Lina Akopians at Southern California Reproductive Center?
Dr. Akopians was very caring and helpfull and no matter when I contacted her she always replied right away.
Describe your experience with the nursing staff at Southern California Reproductive Center.
Sophia and Julia were great. Always ready to help and very caring.
Describe your experience with Southern California Reproductive Center.
Everyone was helpful and nice, I had a great experience. The whole process was very smooth. I am really thankful to everyone from front desk to my nurses. My nurses went above and beyond to make sure everything goes smoothly. Even after my egg retrieval they kept contacting me and tried to help me in anyway they could.
NPS
10
Doctor
Alin Lina Akopians
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
NPS
10
NPS
10
Age 27
Income $0 - $49K
Only Doc Seen
Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I absolutely loved Dr. Akopians! She’s caring and so knowledgeable, and went the extra mile for me to ensure that I was fully informed about certain procedures that needed to take place. She answered all my questions and spent a crucial amount of time with me making me feel that I was comfortable throughout the whole experience...has by far been the most compassionate doctor I have ever met. She has incredible bed aide manner and presented to me clearly all the information I needed to hear about egg retrieval for freezing my eggs for the future.
[Staff at Southern California Reproductive Center is] Very kind and informative just like Dr. Akopians. Best staff ever...Front desk staff was very welcoming and greeted everyone with a kind smile on their face. They were organized, prompt and I only waited for a short amount of time. The office was well maintained, and clean...I absolutely loved Dr. Akopians! She’s caring and so knowledgeable, and went the extra mile for me to ensure that I was fully informed about certain procedures that needed to take place. She answered all my questions and spent a crucial amount of time with me making me feel that I was comfortable throughout the whole experience.
How was your experience with Alin Lina Akopians at Southern California Reproductive Center?
I absolutely loved Dr. Akopians! She’s caring and so knowledgeable, and went the extra mile for me to ensure that I was fully informed about certain procedures that needed to take place. She answered all my questions and spent a crucial amount of time with me making me feel that I was comfortable throughout the whole experience.
What's one piece of advice would you give a prospective patient of Alin Lina Akopians at Southern California Reproductive Center?
Don’t be scared or nervous!
During treatment, were you treated like a number or a human with Alin Lina Akopians at Southern California Reproductive Center?
Dr. Akopians has by far been the most compassionate doctor I have ever met. She has incredible bed aide manner and presented to me clearly all the information I needed to hear about egg retrieval for freezing my eggs for the future.
Describe your experience with the nursing staff at Southern California Reproductive Center.
Very kind and informative just like Dr. Akopians. Best staff ever
Describe your experience with Southern California Reproductive Center.
Front desk staff was very welcoming and greeted everyone with a kind smile on their face. They were organized, prompt and I only waited for a short amount of time. The office was well maintained, and clean.
NPS
10
Doctor
Alin Lina Akopians
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019, Unknown Success
NPS
9
NPS
8
Age 33
1 IVF
Anovulation
PCOS
Income $200K - $499K
Consultant
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Too early to know
[Dr. Carolyn Alexander is] Extremely compassionate and knowledgeable. Feel taken care by her and the team. Overall lovely and I feel lucky to have met her. She has adjusted the protocols as necessary and has always been honest. She is always the person delivering important news and is always accessible when needed. We have had a few set backs and are still trying to determining next steps but she has tried every test and step possible.
Overall great technology [at Southern California Reproductive Center] but can be overwhelming and busy. The nursing team is great but have had issues with the billing, etc folks. Iv has good experiences with the doctors and it has been pretty easy to make appointments and get results...The care coordinator (Ari) and the 2 main nurses (Valerie and Nathalie) are a dream! I couldn’t have gone through this process without them. Smart, compassionate and so reliable.
How was your experience with Carolyn Alexander at Southern California Reproductive Center?
Extremely compassionate and knowledgeable. Feel taken care by her and the team. Overall lovely and I feel lucky to have met her. She has adjusted the protocols as necessary and has always been honest. She is always the person delivering important news and is always accessible when needed. We have had a few set backs and are still trying to determining next steps but she has tried every test and step possible.
What's one piece of advice would you give a prospective patient of Carolyn Alexander at Southern California Reproductive Center?
Always take notes and confirm plans with team. Be direct with questions
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Ari Mehdizadeh)
The care coordinator (Ari) and the 2 main nurses (Valerie and Nathalie) are a dream! I couldn’t have gone through this process without them. Smart, compassionate and so reliable.
Describe your experience with Southern California Reproductive Center.
Overall great technology but can be overwhelming and busy. The nursing team is great but have had issues with the billing, etc folks. Iv has good experiences with the doctors and it has been pretty easy to make appointments and get results.
NPS
9
Doctor
Carolyn Alexander
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
NPS
8
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018 - 2019, Successful
NPS
10
NPS
10
Age 44 - 45
Male Factor
PCOS
European
Income $200K - $499K
Consultant
2nd of 2 Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Sundheimer is very sweet, kind, and positive. I always knew what was coming next and had she gave me lots of hope. She expressed empathy very sincerely and I felt like we were in this together. It was very easy to relate to her...We all agreed eSET was best for my situation... was very willing to explain things as scientifically or as layperson as I wanted. Often times we'd go over the same question in several different ways. She was patient and kind. She seemed genuinely excited when I got pregnant, and was very kind to follow up with me when I delivered.
Christy [nurse at Southern California Reproductive Center] was very bubbly and friendly and clearly knew her stuff!...The Torrance office is quite small and personal. There is plenty of parking and it feels very cozy. The Beverly Hills lab and surgery center is a well oiled machine! They clearly take pride in what they do...Dr. Sundheimer was very willing to explain things as scientifically or as layperson as I wanted. Often times we'd go over the same question in several different ways. She was patient and kind. She seemed genuinely excited when I got pregnant, and was very kind to follow up with me when I delivered.
How was your experience with Lauren Sundheimer at Southern California Reproductive Center?
Dr. Sundheimer is very sweet, kind, and positive. I always knew what was coming next and had she gave me lots of hope. She expressed empathy very sincerely and I felt like we were in this together. It was very easy to relate to her.
What's one piece of advice would you give a prospective patient of Lauren Sundheimer at Southern California Reproductive Center?
Feel free to ask questions!
During treatment, were you treated like a number or a human with Lauren Sundheimer at Southern California Reproductive Center?
Dr. Sundheimer was very willing to explain things as scientifically or as layperson as I wanted. Often times we'd go over the same question in several different ways. She was patient and kind. She seemed genuinely excited when I got pregnant, and was very kind to follow up with me when I delivered.
Describe the protocols Lauren Sundheimer used in your cycles at Southern California Reproductive Center and their degree of success.
It was a bit ago, now.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Christy)
Christy was very bubbly and friendly and clearly knew her stuff!
Describe your experience with Southern California Reproductive Center.
The Torrance office is quite small and personal. There is plenty of parking and it feels very cozy. The Beverly Hills lab and surgery center is a well oiled machine! They clearly take pride in what they do.
Describe the costs associated with your care under Lauren Sundheimer at Southern California Reproductive Center.
It was in line with my expectations of IVF
Describe Lauren Sundheimer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
We all agreed eSET was best for my situation
NPS
10
Doctor
Lauren Sundheimer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Unknown Success
NPS
10
NPS
9
Age 36 - 37
3 IUI
1 IVF
European
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Alexander is kind, caring and warm. She is knowledgeable and up to date on current research. She also had holistic recommendations pertaining to diet, exercise , acupuncture, etc. which I appreciated...has always been caring and warm with me. She is a lovely person who genuinely wants her patients to feel cared for and achieve success in their fertility journey...Listen to her and don’t be afraid to ask questions.
Southern California Reproductive Center is clean, efficient and nicely decorated. I usually could be in and out quickly. The art and furniture are nice. The billing department isn’t great with communication...Dr. Alexander is kind, caring and warm. She is knowledgeable and up to date on current research. She also had holistic recommendations pertaining to diet, exercise , acupuncture, etc. which I appreciated.
How was your experience with Carolyn Alexander at Southern California Reproductive Center?
Dr. Alexander is kind, caring and warm. She is knowledgeable and up to date on current research. She also had holistic recommendations pertaining to diet, exercise , acupuncture, etc. which I appreciated.
What's one piece of advice would you give a prospective patient of Carolyn Alexander at Southern California Reproductive Center?
Listen to her and don’t be afraid to ask questions.
During treatment, were you treated like a number or a human with Carolyn Alexander at Southern California Reproductive Center?
Dr. Alexander has always been caring and warm with me. She is a lovely person who genuinely wants her patients to feel cared for and achieve success in their fertility journey.
Describe your experience with Southern California Reproductive Center.
Southern California Reproductive Center is clean, efficient and nicely decorated. I usually could be in and out quickly. The art and furniture are nice. The billing department isn’t great with communication.
NPS
10
Doctor
Carolyn Alexander
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
NPS
9
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
10
NPS
10
Age 34 - 35
2 IVF
Ashkenazi Jewish
Income $500K+
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Ghadir was also always very warm and compassionate and always explained everything to us in as much detail as we wanted, and always gave us enough time with him without making it feel like he was trying to rush us off the phone, etc. When it came to our transfer...really listened to me and reassured me that every person is different...and he'd had success with other patients with thin linings in the past. I listened to him and the transfer was successful!
They're busy, but they're not overrun. The [Southern California Reproductive Center] clinic itself is beautiful and never felt too crowded. Occasionally their website was down, and I do think the patient portal could be a little easier to use, but all in all these are really small issues. As a whole the entire staff are incredibly friendly and kind and attentive...
How was your experience with Shahin Ghadir at Southern California Reproductive Center?
Dr. Ghadir was always extremely informative and supportive. From our first consultation with him, we explained we had a bad experience previously with a different clinic where we felt like we were not given much attention and that clinic was clearly too busy to really pay attention to patients. Dr. Ghadir really listened to our story and kept reiterating to us that he'd taken huge strides in his own practice to make sure that patients feel heard and seen and don't feel like they're trying to communicate with staff at a clinic that's clearly overrun with patients. Dr. Ghadir was also always very warm and compassionate and always explained everything to us in as much detail as we wanted, and always gave us enough time with him without making it feel like he was trying to rush us off the phone, etc. When it came to our transfer, I was nervous because my lining was not as thick as we wanted, and I was very worried about that. Dr. Ghadir really listened to me and reassured me that every person is different and just because my lining was thin didn't mean the procedure couldn't work, and he'd had success with other patients with thin linings in the past. I listened to him and the transfer was successful!
What's one piece of advice would you give a prospective patient of Shahin Ghadir at Southern California Reproductive Center?
Try to educate yourself as much as you can about IVF, because while everyone at SCRC is really supportive and will answer any question you want about the very next step in the process, they don't necessarily go into detail about things that are two or three steps ahead.
During treatment, were you treated like a number or a human with Shahin Ghadir at Southern California Reproductive Center?
Dr. Ghadir always had a great bedside manner and always felt like he was being very generous with his time. Additionally, his staff - the nurses, the ultrasound specialists, even the folks that just draw your blood, were all outstanding. Any time I went in to get an ultrasound, to get blood drawn, etc, everyone there was always really attentive and supportive, and always explained anything I had questions about. Danielle, in particular, one of the nurses at SCRC, was always particularly informative and supportive.
Describe the protocols Shahin Ghadir used in your cycles at Southern California Reproductive Center and their degree of success.
He recommended two egg retrievals rather than just one, because we only got 3 embryos from the first retrieval. While that was super frustrating at the time, we're REALLY happy we listened to his advice here because now we have 7 embryos from the two retrievals and we feel really good about our next transfer. He also recommended a mock transfer, and we learned from that that my meds needed to be adjusted, so we're glad we listened to him and took the time to do that.
Describe your experience with the nursing staff at Southern California Reproductive Center.
Dr. Ghadir has EXCELLENT nurses, who were always really supportive and attentive. In particular Danielle was amazing. I called her a lot during my entire process and she was always super responsive and amazing. Going through the IVF process is really difficult and there's a lot of information coming at you and Danielle was always willing to explain all the results we were getting and help me make sense of what was going on, what to expect next, etc. She was genuinely incredible and truly made my experience with IVF much easier.
Describe your experience with Southern California Reproductive Center.
They're busy, but they're not overrun. The clinic itself is beautiful and never felt too crowded. Occasionally their website was down, and I do think the patient portal could be a little easier to use, but all in all these are really small issues. As a whole the entire staff are incredibly friendly and kind and attentive.
Describe Shahin Ghadir's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
N/A
What specific things went wrong at Southern California Reproductive Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
Describe the specific things that went wrong at Southern California Reproductive Center.
There was one instance where I was not called with the results of my hysteroscopy - but it happened to be a day where all the doctors were away at a convention and it really wasn't the norm of my entire experience at the clinic. There was also some confusion about a prescription once.
NPS
10
Doctor
Shahin Ghadir
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
NPS
10
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
10
NPS
10
Age 37
1 IVF
Donor Sperm
Recurrent Pregnancy Loss
Unexplained
European
Ashkenazi Jewish
Income $50K - $99K
Professor
2nd of 2 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Donor Sperm With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Alexander was so kind and helpful...First an embryo transfer with previously frozen embryos from another clinic resulting in a chemical pregnancy. [She] ran more tests and adjusted the process and medication to make sure I got the best quality of care and best chance of another retrieval and another (successful!) frozen embryo transfer...There was a good quality embryo so [she] recommended an eSE
This clinic is great with communication and accommodating of busy schedules. Because it is busy occasionally you have to ask follow-up questions but they always got back to me promptly. I appreciated their dedication despite how busy I knew they all were...The people doing the blood drawing and ultrasounds at very visit were incredibly kind and helpful too...The nurses were very kind and helpful!
How was your experience with Carolyn Alexander at Southern California Reproductive Center?
After a traumatic incident with another clinic, Dr. Alexander was a breath of fresh air in this process and took the time to really listen and explain things to me and worked so hard to make me a baby.
What's one piece of advice would you give a prospective patient of Carolyn Alexander at Southern California Reproductive Center?
Trust her! She knows what she's doing!
During treatment, were you treated like a number or a human with Carolyn Alexander at Southern California Reproductive Center?
Dr. Alexander was so kind and helpful. She didn't judge me for being scared/upset throughout this and would update me frequently, even though I know she was busy! She was comforting. She was sympathetic.
Describe the protocols Carolyn Alexander used in your cycles at Southern California Reproductive Center and their degree of success.
First an embryo transfer with previously frozen embryos from another clinic resulting in a chemical pregnancy. Dr. Alexander ran more tests and adjusted the process and medication to make sure I got the best quality of care and best chance of another retrieval and another (successful!) frozen embryo transfer.
Describe your experience with the nursing staff at Southern California Reproductive Center.
The nurses were very kind and helpful!
Describe your experience with Southern California Reproductive Center.
This clinic is great with communication and accommodating of busy schedules. Because it is busy occasionally you have to ask follow-up questions but they always got back to me promptly. I appreciated their dedication despite how busy I knew they all were. Also, they were VERY safe during COVID which I appreciate--masks, protocols, etc. The people doing the blood drawing and ultrasounds at very visit were incredibly kind and helpful too.
Describe the costs associated with your care under Carolyn Alexander at Southern California Reproductive Center.
I don't remember the exact numbers but the prices seemed to be accurate and in line with other clinics.
Describe Carolyn Alexander's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
There was a good quality embryo so Dr. Alexander recommended an eSET.
What specific things went wrong at Southern California Reproductive Center?
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at Southern California Reproductive Center.
Honestly, it was just a little blip that was corrected, and it could have been my fault. It was just a good reminder to me to make sure to ask for clarity, which the clinic provided.
NPS
10
Doctor
Carolyn Alexander
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
10
NPS
9
Age 32
2 IUI
1 IVF
Donor Sperm
European
Income $100K - $199K
Only Doc Seen
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
From our first consultation until we "graduated" to an OBGYN with a successful pregnancy, Dr. Akopians was a great doctor. She is empathetic, has great bed side manner and always very willing to explain what's happening in granular details. I always felt listened to, she always made sure I knew all of my options and their pros/cons/risks and she was also willing to explore alternatives...I would generally only see Dr. Akopians in person for procedures (IUIs, transfer etc.). All monitoring appointments were with the support team
SCRC is a large clinic so it's strength and weaknesses are pretty much in line with what you'd expect. It's busy but well run so while morning monitoring appointments would book up, I never had any issues getting a time that worked for my schedule. The facility always felt up-to-date and modern. I was diligent about reviewing billing etc. and never had any major issues. Any questions I did have were promptly answered and resolved if necessary.
How was your experience with Alin Lina Akopians at Southern California Reproductive Center?
From our first consultation until we "graduated" to an OBGYN with a successful pregnancy, Dr. Akopians was a great doctor. She is empathetic, has great bed side manner and always very willing to explain what's happening in granular details. I always felt listened to, she always made sure I knew all of my options and their pros/cons/risks and she was also willing to explore alternatives. For example, I requested to try a natural IVF transfer cycle and because I was a good candidate for it, she was supportive of us trying that method instead of the standard medicated route. From the get-go Dr. Akopians laid out our options, listened to our preferences and set a plan we were all comfortable with to begin treatment. As we went through the process, I would generally only see Dr. Akopians in person for procedures (IUIs, transfer etc.). All monitoring appointments were with the support team (nurses etc.) however I felt like I could always have a call with Dr. Akopians if needed and she was always the one to call with test results or updates. Due to scheduling, I had a few procedures with other doctors at SCRC and felt like those instances were handled well and communication amongst them was good.
What's one piece of advice would you give a prospective patient of Alin Lina Akopians at Southern California Reproductive Center?
Have questions ready for your calls with Dr. Akopians. Being prepared and ready to dive in on those calls helped us make more informed decisions on our care. Dr. Akopians does not over-explain so if you want more than the necessary details, be ready to ask those questions - she is more than willing to answer and give you that time.
During treatment, were you treated like a number or a human with Alin Lina Akopians at Southern California Reproductive Center?
Throughout the whole process, it always felt like Dr. Akopians was well-versed in our case, where we were in a cycle and our preferences for next steps. I was a patient both at the Beverly Hills and Pasadena locations and both had wonderful teams that really felt like were on our side for the journey. The Beverly Hills clinic was much bigger (more Drs, more patients) and a little less personal during monitoring visits but to be expected given that this is a big clinic with multiple Drs. From receptionists, phlebotomists and ultrasound techs I always had great experiences with the teams.
How competent was Alin Lina Akopians at LGBTQ+ care?
Dr. Akopians was always welcoming and understanding of the nuances my wife and I brought to the fertility process and how that may alter our care. She seemed well versed in our options and we always felt supported in our decisions.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Miriam (Pasadena) and Julie (BH))
Dr. Akopians nursing team was great overall. At Pasadena, there were a few times I had to follow up on results and medication quantities. Those instances felt more like general human error and were the exception, not the norm. But in general, you do need to stay on top of your own case and read everything carefully. There are always lots of moving pieces but always felt like I could reach out if something came up. The care from the BH team was fantastic, I never had any issues. I always felt like the team was rooting for me and that I had their support during the whole journey.
Describe your experience with Southern California Reproductive Center.
SCRC is a large clinic so it's strength and weaknesses are pretty much in line with what you'd expect. It's busy but well run so while morning monitoring appointments would book up, I never had any issues getting a time that worked for my schedule. The facility always felt up-to-date and modern. I was diligent about reviewing billing etc. and never had any major issues. Any questions I did have were promptly answered and resolved if necessary.
Describe Alin Lina Akopians's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
Dr. Akopians (like us) had a strong preference for single embryo transfer.
NPS
10
Doctor
Alin Lina Akopians
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
LGBTQ+ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
9
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
LGBTQ+ Care
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2022, Successful
NPS
8
NPS
10
Age 37 - 40
1 IVF
1 Embryo Freezing
Unexplained
East Asian
Income $200K - $499K
Only Doc Seen
IUI With Other Docs
Neutral
Strongly Recommends
Successful
He [Dr. Surrey] is very exacting with his process and he exudes confidence and a sense of assurance that he knows what he is doing and wants to get every patient the positive result they are seeking, without spreading false hope. He leans towards a more formal and technical way of communicating which can take some getting used to for those who would prefer a more warm personality...Dr. Surrey made sure to call me at periodic intervals throughout our IVF journey to explain the process and answer my questions. He also recognized that sometimes emotions and readiness were at play and never forced a timeline or treatment process on us...
[Southern California Reproductive Center] Clean, comfortable, professional, top of the line facility. Appointments are almost always on time, and speedy. They are very busy but still manage to keep appointments moving along and on time. Their standard of care is clearly very high and you will feel prioritized and respected...There was one instance in which medications were called into my pharmacy that I didn’t need, and it was a difficult process to get them refunded. Ultimately the nurse took care of it with the pharmacy to correct the error...
How was your experience with Mark Surrey at Southern California Reproductive Center?
Dr. Surrey is clearly an expert in his field with multiple years of experience to lean on. He is very exacting with his process and he exudes confidence and a sense of assurance that he knows what he is doing and wants to get every patient the positive result they are seeking, without spreading false hope. He leans towards a more formal and technical way of communicating which can take some getting used to for those who would prefer a more warm personality.
What's one piece of advice would you give a prospective patient of Mark Surrey at Southern California Reproductive Center?
Trust that he has the same goal as you do and cares deeply about getting you there; sometimes his demeanor can be dry but that doesn’t mean he isn’t providing the highest quality care and data-driven results.
During treatment, were you treated like a number or a human with Mark Surrey at Southern California Reproductive Center?
Dr. Surrey made sure to call me at periodic intervals throughout our IVF journey to explain the process and answer my questions. He also recognized that sometimes emotions and readiness were at play and never forced a timeline or treatment process on us.
Describe the protocols Mark Surrey used in your cycles at Southern California Reproductive Center and their degree of success.
Egg Retrieval w/ medications Egg and Sperm fertilization Partner and patient genetic testing Embryo genetic testing Uterine lining surgery Frozen embryo transfer (2)
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Olivia)
Olivia had a warm, caring demeanor throughout my journey, and all the staff at the clinic was always courteous, professional, friendly, and caring.
Describe your experience with Southern California Reproductive Center.
Clean, comfortable, professional, top of the line facility. Appointments are almost always on time, and speedy. They are very busy but still manage to keep appointments moving along and on time. Their standard of care is clearly very high and you will feel prioritized and respected.
Describe the costs associated with your care under Mark Surrey at Southern California Reproductive Center.
Total $40K
What specific things went wrong at Southern California Reproductive Center?
  • Failed to convey critical information
Describe the specific things that went wrong at Southern California Reproductive Center.
There was one instance in which medications were called into my pharmacy that I didn’t need, and it was a difficult process to get them refunded. Ultimately the nurse took care of it with the pharmacy to correct the error.
NPS
8
Doctor
Mark Surrey
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2022, Successful
NPS
10
NPS
10
Age 33 - 38
2 IVF
1 Egg Freezing
Unexplained
European
East Asian
Income $100K - $199K
1st of 2 Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
To be honest, I didn’t see too much of Dr Akopians during the treatment, but when I saw her, she was kind, informative and helpful...She delivers her messages in a short, sweet and more direct manner. Have your questions all prepared before seeing her so you can shoot them out and get the answers as efficiently as possible...The clinic was super efficient and I hardly had to wait longer than 10 minutes to see her or any of her team members...
Julia [nurse at Southern California Reproductive Center] was super helpful and kind. She was compassionate and patient, and provided answers I needed almost all of the time...clean and welcoming environment - very efficient - staff are all very helpful and kind - incredibly thorough...but SCRC was on the more expensive side...We would rather pay a premium and get these results instead of the large amount we paid at our previous fertility clinic that didn’t give us the results we wanted and had a terrible experience with their team...
How was your experience with Alin Lina Akopians at Southern California Reproductive Center?
She was informative, straightforward and honest. She helped us get the results we wanted and we couldn’t be happier! The clinic was super efficient and I hardly had to wait longer than 10 minutes to see her or any of her team members. This was incredible considering I often had to wait over 1 hour at the previous fertility clinic I was a patient at.
What's one piece of advice would you give a prospective patient of Alin Lina Akopians at Southern California Reproductive Center?
She delivers her messages in a short, sweet and more direct manner. Have your questions all prepared before seeing her so you can shoot them out and get the answers as efficiently as possible
During treatment, were you treated like a number or a human with Alin Lina Akopians at Southern California Reproductive Center?
To be honest, I didn’t see too much of Dr Akopians during the treatment, but when I saw her, she was kind, informative and helpful. The team I saw every other visit in between though - ranging from the nurses to the phlebotomists, the receptionists and ultrasound team were incredibly warm, welcoming, comforting and kind. They helped the difficult process a lot easier to handle and manage.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Julia fletcher )
Julia was super helpful and kind. She was compassionate and patient, and provided answers I needed almost all of the time
Describe your experience with Southern California Reproductive Center.
Strengths: - clean and welcoming environment - very efficient - staff are all very helpful and kind - incredibly thorough It’s not a weakness, because it’s effective, but SCRC was on the more expensive side
Describe the costs associated with your care under Alin Lina Akopians at Southern California Reproductive Center.
It was more on the expensive side, but I can’t complain because we got the results we wanted and couldn’t be happier. We would rather pay a premium and get these results instead of the large amount we paid at our previous fertility clinic that didn’t give us the results we wanted and had a terrible experience with their team
NPS
10
Doctor
Alin Lina Akopians
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
NPS
10
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
8
Age 36
1 IVF
Endometriosis
Recurrent Pregnancy Loss
Only Doc Seen
Strongly Recommends
Neutral
Successful
Dr. Alexander is an extremely intelligent, quick, direct and compassionate doctor. I was dealing with recurrent pregnancy loss and she gave me a path to figure out what we could do. When we encountered hiccups, she quickly changed the path and found solutions...She didn't waste time with solutions that had low chances of working. She always called me quickly with results at any time and any day of the week...
The nurse team at SCRC is extremely busy and they are always running around trying to finish everything they have to do. I had a lot of compassion for the work they do. It can be frustrating to wait for information from them but they always did call by EOD. I felt like they were on my team and rooting for me...focus on your relationship with your doctor. I definitely liked my doctor way more than the full clinic experience...
How was your experience with Carolyn Alexander at Southern California Reproductive Center?
Dr. Alexander is an extremely intelligent, quick, direct and compassionate doctor. I was dealing with recurrent pregnancy loss and she gave me a path to figure out what we could do. When we encountered hiccups, she quickly changed the path and found solutions. I appreciated how quick she was. For me, the only thing that made me feel better in this journey was to continue to move forward and take action, and she did exactly that. She didn't waste time with solutions that had low chances of working. She always called me quickly with results at any time and any day of the week.
What's one piece of advice would you give a prospective patient of Carolyn Alexander at Southern California Reproductive Center?
All fertility clinics and doctors are extremely busy and seeing a ton of patients. Dr. Alexander is also very busy but will spend time with you but you need to know what you want. Make sure to do your research, listen carefully to Dr. Alexander, ask the right questions and move forward with what you are comfortable with.
During treatment, were you treated like a number or a human with Carolyn Alexander at Southern California Reproductive Center?
I had a unique case that took some discovery to figure out. Dr. Alexander took me under her care and did not waste any time. She got all the details and guided me through all of the options. She was always extremely compassionate and was very thoughtful when delivering any bad news. She was also just as excited as we were when there was good news.
Describe the protocols Carolyn Alexander used in your cycles at Southern California Reproductive Center and their degree of success.
I did not have any trouble getting pregnant naturally but had multiple early miscarriages. I did an egg retrieval to create healthy embryos. After a failed first transfer, we ended up doing the Receptiva test and found out I had hidden endometriosis. My transfer protocol then included two months of Depot Lupron and then the transfer included prednisone, lovenox and baby aspirin on top of the normal FET meds. And that worked!
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Angelica)
The nurse team at SCRC is extremely busy and they are always running around trying to finish everything they have to do. I had a lot of compassion for the work they do. It can be frustrating to wait for information from them but they always did call by EOD. I felt like they were on my team and rooting for me.
Describe your experience with Southern California Reproductive Center.
SCRC is a very busy clinic with a ton of patients going in and out of their office. SCRC is very efficient and I never felt like I was waiting for too long for the many blood draws and appointments. Everyone is super nice and tries to help. But, it is a big clinic and you can feel a little lost and feel like you're in a machine. My advice would be to focus on your relationship with your doctor. I definitely liked my doctor way more than the full clinic experience.
Describe your experience with your monitoring appointments at Southern California Reproductive Center.
They did monitoring appointments in the early morning which worked for my schedule. The office is very efficient and will try to get you out pretty quickly.
What specific things went wrong at Southern California Reproductive Center?
  • Failed to order appropriate test
NPS
10
Doctor
Carolyn Alexander
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
NPS
8
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
9
Age 41
2 Egg Freezing
European
Income $200K - $499K
Operations
2nd of 2 Docs
IVF With Other Docs
3 Egg Freezing With Other Docs
Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Danzer’s experience and compassion was evident during my entire cycle. He was very present and wonderful during the transfer process. The appointments up until the egg retrieval are handled mostly by nurses...exceptional at the transfer process in particular. Helping to select to the best embryo option and working to ensure the implantation was successful. His team helped me navigate the complicated world of insurance for my prescriptions, which I greatly appreciated...
The nurses [at Southern California Reproductive Center] were wonderful. However the process leading up to the egg retrieval is done by a different team (on its own floor of the building) and it can feel disconnected from the clinical team. Once you are at the embryo transfer stage the clinical team is very engaged and the appointments are with the doctor directly....
How was your experience with Hal Danzer at Southern California Reproductive Center?
Dr Danzer’s experience and compassion was evident during my entire cycle. He was very present and wonderful during the transfer process. The appointments up until the egg retrieval are handled mostly by nurses.
During treatment, were you treated like a number or a human with Hal Danzer at Southern California Reproductive Center?
Dr Danzer and his team were very attentive during the egg retrieval and transfer process. Dr Danzer was exceptional at the transfer process in particular. Helping to select to the best embryo option and working to ensure the implantation was successful. His team helped me navigate the complicated world of insurance for my prescriptions, which I greatly appreciated.
Describe your experience with the nursing staff at Southern California Reproductive Center.
The nurses were wonderful. However the process leading up to the egg retrieval is done by a different team (on its own floor of the building) and it can feel disconnected from the clinical team. Once you are at the embryo transfer stage the clinical team is very engaged and the appointments are with the doctor directly.
Describe your experience with Southern California Reproductive Center.
Again, the separate nurses doing the ultrasounds before the egg retrieval appointments would be the only issue. At each appointment feedback is delayed a bit, because a doctor needs to review results and call you back. However the process after the egg retrieval is great and the communication becomes at the time of appointment. I believe the smooth transfer process helped lead to a successful pregnancy.
Describe Hal Danzer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
We only transferred one embryo and the doctor did not sway us one way or another. We only have 3-4 embryos, therefore it was understood if one didn’t take we would try on the others individually.
NPS
10
Doctor
Hal Danzer
NPS
Humanity
5 of 5
Communication
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
NPS
9
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2021, Successful
NPS
10
NPS
10
Age 41 - 43
8 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
European
Income $200K - $499K
Writer
Only Doc Seen
IUI With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
I chose Dr. Ghadir because he very clearly and bluntly explained my chances of getting pregnant at a more advanced age - but also seemed undaunted by guiding me through the journey even though my chances were low. I appreciated his candor and his insistence on optimism even at my lowest points when the chances of success seemed most bleak.
The clinic [Southern California Reproductive Center] is very busy. You will have long waits for ultrasound & blood...the check in & front desk staff were not the warmest. Often cold & indifferent and unphased by the difficulty created for patients facing long wait times...Billing was also really confusing...Sometimes you won’t get the answers you need from staff, but if you are persistent about following up with Ghadir, he will always take the time to talk through your concerns/risks etc.
How was your experience with Shahin Ghadir at Southern California Reproductive Center?
I chose Dr. Ghadir because he very clearly and bluntly explained my chances of getting pregnant at a more advanced age - but also seemed undaunted by guiding me through the journey even though my chances were low. I appreciated his candor and his insistence on optimism even at my lowest points when the chances of success seemed most bleak.
What's one piece of advice would you give a prospective patient of Shahin Ghadir at Southern California Reproductive Center?
The clinic is very busy. You will have long waits for ultrasound & blood. Sometimes you won’t get the answers you need from staff, but if you are persistent about following up with Ghadir, he will always take the time to talk through your concerns/risks etc.
During treatment, were you treated like a number or a human with Shahin Ghadir at Southern California Reproductive Center?
Dr. Ghadir made himself available for my many questions & encouraged me to never give up hope when things got difficult through many cycles.
Describe the protocols Shahin Ghadir used in your cycles at Southern California Reproductive Center and their degree of success.
Faced with diminished ovarian reserve, Ghadir put me on DHEA for several months. Starting egg retrieval cycles with birth control also had bad results for me in terms of total eggs so we canceled a few cycles because of that. He also upped my Menopur with good results after a few cycles.
Describe your experience with the nursing staff at Southern California Reproductive Center.
There was turnover while I was there so that created some gaps
Describe your experience with Southern California Reproductive Center.
Part of my treatment was during Covid so that was a stressful time for everyone, but the check in & front desk staff were not the warmest. Often cold & indifferent and unphased by the difficulty created for patients facing long wait times for blood work & ultrasounds. Billing was also really confusing - you’d pay up front for services but then also insurance was billed & it was hard to keep track of what should be reimbursed or what was covered. That process sometimes felt hopeless and frustrating. The folks who worked in the lab were wonderful, especially Desta. Some ultrasound technicians were great (like Sue).
Describe the costs associated with your care under Shahin Ghadir at Southern California Reproductive Center.
Insurance coverage mostly & some out of pockets costs for retrievals, anesthesia, monitoring & certain labs
Describe Shahin Ghadir's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
This wasn’t an issue
NPS
10
Doctor
Shahin Ghadir
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Successful
NPS
10
NPS
10
Age 29 - 30
1 IVF
Diminished Ovarian Reserve
European
East Asian
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
For Egg Retrieval, Dr. Ghadir prescribed me on a Micro-Flare Lupron protocol, which worked EXTREMELY well for me and my DOR...After every appointment, even if it was just a blood draw, I was called personally by either him or one of his staff members. I also always received quick, personable responses from the staff to all of my questions relayed through the patient portal...
They [Southern California Reproductive Center] do deal with many patients during the day, but I always felt seen, recognized and heard by them during my visits...They [nurses] were all knowledgeable, kind, and excellent communicators. They also made sure to always make time for my questions and concerns...The clinic itself works as a very well-oiled machine - everything is clean, organized and timely...
How was your experience with Shahin Ghadir at Southern California Reproductive Center?
Dr. Ghadir has been an absolute God-send to my husband and me. His expertise along with his warm and caring personality have truly changed our lives for the better. Dr. Ghadir has provided the best possible care for me and I trust his medical judgement fully.
What's one piece of advice would you give a prospective patient of Shahin Ghadir at Southern California Reproductive Center?
I would suggest that you take full advantage of the time you receive with Dr. Ghadir- come prepared to your consultation or appointments with your questions and concerns identified and written down, so he can be sure to address them with you in real time.
During treatment, were you treated like a number or a human with Shahin Ghadir at Southern California Reproductive Center?
Dr. Ghadir and his staff were so kind. After every appointment, even if it was just a blood draw, I was called personally by either him or one of his staff members. I also always received quick, personable responses from the staff to all of my questions relayed through the patient portal.
Describe the protocols Shahin Ghadir used in your cycles at Southern California Reproductive Center and their degree of success.
For Egg Retrieval, Dr. Ghadir prescribed me on a Micro-Flare Lupron protocol, which worked EXTREMELY well for me and my DOR. We were able to retrieve 16 eggs and ALL of 16 were mature. Prior to transfer, Dr. Ghadir prescribed me Lupron, Estrace and Progesterone. After transfer, I remaining on Estrace for a few days and continued Progesterone injections as well as Progesterone suppositories.
Describe your experience with the nursing staff at Southern California Reproductive Center.
Dr. Ghadir's nursing staff is absolutely wonderful. Due to some unrelated family medical issues, our treatment timeline lasted almost an entire full calendar year, so I worked with a few different nurses supporting Dr. Ghadir's team. They were all knowledgeable, kind, and excellent communicators. They also made sure to always make time for my questions and concerns.
Describe your experience with Southern California Reproductive Center.
SCRC is a wonderful clinic. Not only is it GORGEOUS, it is also one of the most technologically advanced clinics in the USA. The clinical staff is so kind. They do deal with many patients during the day, but I always felt seen, recognized and heard by them during my visits. The check in process was very COVID safe, but it was not cumbersome or time consuming. The clinic itself works as a very well-oiled machine - everything is clean, organized and timely.
Describe Shahin Ghadir's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
Dr. Ghadir was willing to transfer two embryos, which my husband and I initially wanted to do. However, after discussing our options and risks with Dr. Ghadir, we decided to move forward with eSET, and we are very happy with this decision.
NPS
10
Doctor
Shahin Ghadir
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2021, Successful
NPS
10
NPS
7
Age 36 - 39
1 IVF
Unexplained
South Asian
Latinx
Income $100K - $199K
Doctor
Only Doc Seen
Strongly Recommends
Neutral
Successful
I was treated like a human because [Dr. Ghadir] remembered specifics of my history. I also had a chemical pregnancy and he was empathetic and reminded me not to blame myself...He is very confident in what he does which makes us confident in his treatment plans...He was very confident that transfering multiples will result in a multiple pregnancy.
[SCRC] Strengths - staff smiling and saying good morning. Remembering your name. Weaknesses - some staff did not remember your name even though you saw them frequently, therefore you felt like a number rather than a human. Sometimes the billing was not done correctly, so you have to pay attention to make sure you're not being overcharged.
How was your experience with Shahin Ghadir at Southern California Reproductive Center?
Dr. Ghadir helped me successfully conceive twice. I now have 2 beautiful healthy children. He is very confident in what he does which makes us confident in his treatment plans. I had one chemical pregnancy and he showed empathy and compassion when it happened. We trusted him every step of the way during our IVF journey.
What's one piece of advice would you give a prospective patient of Shahin Ghadir at Southern California Reproductive Center?
Dr. Ghadir is very straight forward. Trust his treatment plans.
During treatment, were you treated like a number or a human with Shahin Ghadir at Southern California Reproductive Center?
I was treated like a human because he remembered specifics of my history. I also had a chemical pregnancy and he was empathetic and reminded me not to blame myself.
Describe the protocols Shahin Ghadir used in your cycles at Southern California Reproductive Center and their degree of success.
Medications for egg retrieval. Medications for frozen embryo transfer.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Angela)
Great communicator. Paid attention to detail. Empathetic. Caring. Hard working.
Describe your experience with Southern California Reproductive Center.
Strengths - staff smiling and saying good morning. Remembering your name. Weaknesses - some staff did not remember your name even though you saw them frequently, therefore you felt like a number rather than a human. Sometimes the billing was not done correctly, so you have to pay attention to make sure you're not being overcharged.
Describe the costs associated with your care under Shahin Ghadir at Southern California Reproductive Center.
Around $8-10k per cycle.
Describe Shahin Ghadir's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
He was very confident that transfering multiples will result in a multiple pregnancy.
What specific things went wrong at Southern California Reproductive Center?
  • Lost appointments
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at Southern California Reproductive Center.
- Billing was done incorrectly at some point. I was overcharged. - One time I checked in, and someone did not check me in, so I waited for over an hour for my appointment. - One time I saw a PA and she did not order blood tests, so I had to return to clinic to get my blood drawn. - Some staff did not remember your name so you felt like a number rather than a human.
NPS
10
Doctor
Shahin Ghadir
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
7
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 42
1 IVF
Diminished Ovarian Reserve
East Asian
South Asian
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Due to my age (41) and low AMH (0.7), Dr. Akopians recommended IVF right away...clear and concise from the very start and gives you options based on your information and her knowledge...easy to talk to her about what was going on and next steps...upfront about the process and our chances, given my history and my age. I was very happy to work with someone that didn't sugarcoat things, but also was warm and compassionate about our situation.
SCRC communicates primarily through phone calls and their eVIF portal...The calendar they provide for each procedure is helpful...many times appointments are scheduled with one of two days notice (not the fault of SCRC, but the IVF process)...a couple times where I felt like I was chasing [coordinator] for scheduling or some answers, but overall she was really good to work with.
How was your experience with Alin Lina Akopians at Southern California Reproductive Center?
I had a very positive experience with Dr. Akopians. She is clear and concise from the very start and gives you options based on your information and her knowledge. It was easy to talk to her about what was going on and next steps. She was very upfront about the process and our chances, given my history and my age. I was very happy to work with someone that didn't sugarcoat things, but also was warm and compassionate about our situation. I would recommend Dr. Akopians to any of my friends looking into IVF.
What's one piece of advice would you give a prospective patient of Alin Lina Akopians at Southern California Reproductive Center?
Definitely give her a call. Dr. Akopians changed our life and helped us grow our family. I can't thank her and her team enough.
During treatment, were you treated like a number or a human with Alin Lina Akopians at Southern California Reproductive Center?
Dr. Akopians is warm and friendly over the phone and in person. Our first interaction with her was an initial phone consultation and she took the time prior to the call to review all the notes we submitted about our medical history. That definitely made us feel important.
Describe the protocols Alin Lina Akopians used in your cycles at Southern California Reproductive Center and their degree of success.
Due to my age (41) and low AMH (0.7), Dr. Akopians recommended IVF right away on our initial consult call in January 2021. I was scheduled for bloodwork and an ultrasound on day 3 of my next cycle. From there I was started on birth control pills and the STIM injections and meds. My egg retrieval in March yielded 7 eggs, 4 mature, and 2 that went through PGS testing. In April, as we were preparing for the FET, Dr. Akopians found polyps that needed to be removed. This delayed us out until June for the transfer. I am currently 10 weeks pregnant and transferring over to my regular OB.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Liz)
My coordinator was Liz and she was lovely to work with. There were a couple times where I felt like I was chasing her for scheduling or some answers, but overall she was really good to work with. I really enjoyed working with Anna, Sophia, and Mariam. With so many office visits for bloodwork and ultrasounds, they definitely made me feel special and the visits were always pleasant.
Describe your experience with Southern California Reproductive Center.
SCRC communicates primarily through phone calls and their eVIF portal. This was helpful to keep everything in one place. The calendar they provide for each procedure is helpful. I would just caution new patients to IVF that many times appointments are scheduled with one of two days notice (not the fault of SCRC, but the IVF process).
Describe the costs associated with your care under Alin Lina Akopians at Southern California Reproductive Center.
We had some costs paid through insurance, but the bulk of it was paid out of pocket.
NPS
10
Doctor
Alin Lina Akopians
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5

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