Spring Fertility Silicon Valley

3 doctors work here

Rated 8.8
Strongly recommend: 79%Neutral: 5%Don't recommend: 16%8.8
79% strongly recommend
52 reviews
Operations
9.6
9.6
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.4
9.4
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
9.1
9.1
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9
9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
9.2
9.2
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
?
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 1 office

Silicon Valley
550 Lakeside Dr
Sunnyvale, CA 94085

52 patient reviews

2021, Successful
NPS
10
NPS
9
Age 31
Unexplained
East Asian
South Asian
Income $200K - $499K
Teacher
1st of 3 Docs
5 IUI With Other Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Lee] is knowledgeable and professional. She made me feel comfortable and I trust her. She is good natured and respected my time. She did not resent having to accommodate my crazy schedule. She was encouraging and positive...She talked with me, remembered past conversations, gladly answered my questions
It was hard for me at first to deal with the [Spring Fertility] receptionist and the people scheduling my appointments. I told them upfront what I needed, and though they assured me at first that it wouldn't be a problem, it still was. If you are an insistent person, then you'd have a better experience than I did regarding scheduling.
How was your experience with Malinda Lee at Spring Fertility Silicon Valley?
She is knowledgeable and professional. She made me feel comfortable and I trust her. She is good natured and respected my time. She did not resent having to accommodate my crazy schedule. She was encouraging and positive.
What's one piece of advice would you give a prospective patient of Malinda Lee at Spring Fertility Silicon Valley?
Listen to her.
During treatment, were you treated like a number or a human with Malinda Lee at Spring Fertility Silicon Valley?
She talked with me, remembered past conversations, gladly answered my questions
Describe your experience with the nursing staff at Spring Fertility Silicon Valley.
They are mainly positive.
Describe your experience with Spring Fertility Silicon Valley.
It was hard for me at first to deal with the receptionist and the people scheduling my appointments. I told them upfront what I needed, and though they assured me at first that it wouldn't be a problem, it still was. If you are an insistent person, then you'd have a better experience than I did regarding scheduling.
10
Doctor
Malinda Lee
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
5 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Successful
NPS
10
NPS
10
1 IVF
South Asian
Income $100K - $199K
Only Doc Seen
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Vaughn herself is very sweet natured and had answers to everything we asked of her...Dr. Sara kept us in loop about everything and had a very honest evaluation of our situation. She was very diligent with all our testing requirements and covered every single aspect of our genetic testing fir example. In fact the thorough testing ordered by her was a breeze for our gynae.
The clinic [Spring Fertility] is overall at a very good location and had all the facilities that a patient can need. It does not feel crowded at all. The check in process is really simple and the staff at reception is extremely friendly...[nurses were] were extremely helpful, friendly and extremely humble...Timely communication, reminders helped us a lot...
How was your experience with Sara Vaughn at Spring Fertility Silicon Valley?
Dr. Sara kept us in loop about everything and had a very honest evaluation of our situation. She was very diligent with all our testing requirements and covered every single aspect of our genetic testing fir example. In fact the thorough testing ordered by her was a breeze for our gynae.
What's one piece of advice would you give a prospective patient of Sara Vaughn at Spring Fertility Silicon Valley?
You are in best hands!
During treatment, were you treated like a number or a human with Sara Vaughn at Spring Fertility Silicon Valley?
The doctor and her team helped us throughout the process with such proactiveness that we were amazed. Timely communication, reminders helped us a lot. Dr. Vaughn herself is very sweet natured and had answers to everything we asked of her.
Describe the protocols Sara Vaughn used in your cycles at Spring Fertility Silicon Valley and their degree of success.
I don’t remember the protocol honestly
Describe your experience with your nurse at Spring Fertility Silicon Valley. (Assigned nurse: Anny)
They were extremely helpful, friendly and extremely humble.
Describe your experience with Spring Fertility Silicon Valley.
Strengths - staff, ambience, care, detail oriented Weakness/ none The clinic is overall at a very good location and had all the facilities that a patient can need. It does not feel crowded at all. The check in process is really simple and the staff at reception is extremely friendly
10
Doctor
Sara Vaughn
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018 - 2021, Successful
NPS
10
NPS
10
Age 33 - 36
3 IUI
4 IVF
4 Embryo Freezing
Unexplained
European
Latinx
Income $200K - $499K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Even on his busiest days, Dr. Harris' warmth and curiosity about his patients can be felt the second he enters a room. He's as sharp as he is quirky, and makes a concerted effort to broach every conversation and next step with kindness and transparency...while it's easy to look back on a successful pregnancy positively, I believe what sets [him] a part is how he handled our "failures." He knows how to balance the necessary problem-solving aspects of IVF with the socio-emotional needs of his patients...
Spring's strengths include their ease of accessibility (ie, expanded locations throughout the San Francisco Bay Area and east coast); their patient-facing learning and development opportunities; and their social media presence. There have only been a handful of hiccups we've encountered along the way (e.g., unclear timeline for further single gene testing results between Spring and testing clinic; delayed response from on-call physician in middle of night); but, none of these one-off issues had to do with our physician or careteam or do not reflect on our overall experience with the clinic.
How was your experience with Isiah Harris at Spring Fertility Silicon Valley?
Even on his busiest days, Dr. Harris' warmth and curiosity about his patients can be felt the second he enters a room. He's as sharp as he is quirky, and makes a concerted effort to broach every conversation and next step with kindness and transparency. He's made some of the hardest and most emotional periods of my life feel more manageable than I ever thought possible; and, while it's easy to look back on a successful pregnancy positively, I believe what sets Dr. Harris a part is how he handled our "failures." He knows how to balance the necessary problem-solving aspects of IVF with the socio-emotional needs of his patients (which can at times be incongruent). We truly feel we won the lottery with him as our doctor.
What's one piece of advice would you give a prospective patient of Isiah Harris at Spring Fertility Silicon Valley?
Dr. Harris is really great at reading people and disambiguating esoteric medical termology; but, don't be afraid to speak up or ask questions when you have them. Overall, IVF can feel like a blur and even the most seasoned among us tend to forget the order of things. He'll never mind repeating information or writing down a process to help you see the big picture.
During treatment, were you treated like a number or a human with Isiah Harris at Spring Fertility Silicon Valley?
We were drawn to Dr. Harris' compassionate and down-to-earth approach to treatment immediately. When we began our journey at Spring, we had the opportunity to meet several of the reproductive endocrinology and infertility specialists - who were all great - but we felt a stronger connection to Dr. Harris (who happened to perform all our IUIs, though he wasn't our primary doctor at the time). After our third failed attempt with IUI, I remember telling Dr. Harris almost immediately that I wanted him to be our primary physician. That decision was made - in part - because he openly shared he and his wife's process of pursuing IUIs; helped us explore realistic treatment options and expectations; and also took the time to get to know us, our interests, and goals in life beyond parenthood (and actively remember stories we shared along the way)--all of which humanized the experience. As much as I pushed for my husband and I to seek fertility treatment, I felt incredibly apprehensive about pursuing IVF since, even with the best doctors, the process can be taxing on the patient; but, after 3 IUIs, 2 retrievals, a successful pregnancy, and confirmed genetic disorder post-partum, I do not think I could have continued with any other doctor but Dr. Harris. He truly gives his all to his patients, and made our decision to pursue 2 additional retrievals and genetic testing cycles post-partum an incredibly easy one.
Describe the protocols Isiah Harris used in your cycles at Spring Fertility Silicon Valley and their degree of success.
We gradually increased our level of medical intervention over 3 IUI and 3 IVF cycles (ie, ICSI / Aygestin priming). Dr. Harris had determined that fully controlling my ovulatory cycle made the most sense for our case and, ultimately, resulted in singleton birth. We plan to follow the same treatment plan for our next transfer(s) when we're ready to try for a second child later this year.
Describe your experience with your nurse at Spring Fertility Silicon Valley. (Assigned nurse: Michelle Chicas)
All of our nursing team(s) at Spring have been incredibly personable, responsive, and supportive throughout our IVF process; and, Michelle Chicas has been a constant resource and source of support even though she's no longer formally part of Dr. Harris care team.
Describe your experience with Spring Fertility Silicon Valley.
Spring's strengths include their ease of accessibility (ie, expanded locations throughout the San Francisco Bay Area and east coast); their patient-facing learning and development opportunities; and their social media presence. There have only been a handful of hiccups we've encountered along the way (e.g., unclear timeline for further single gene testing results between Spring and testing clinic; delayed response from on-call physician in middle of night); but, none of these one-off issues had to do with our physician or careteam or do not reflect on our overall experience with the clinic.
Describe your experience with your monitoring appointments at Spring Fertility Silicon Valley.
I never had to wait more than 10-minutes to be seen for a scheduled appointment.
Describe the costs associated with your care under Isiah Harris at Spring Fertility Silicon Valley.
All but IUI covered due to change in employer and fertility benefits (I believe each IUI was between ~$800-$1000 per session)
Describe Isiah Harris's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility Silicon Valley.
We had (naively) asked Dr. Harris about the possibility of multiple embyro transfer and he explained why Spring does not condone it. That being said, he still took our question seriously and gave us an abbreviated lesson in the risks and benefits associated with both approaches. (Needless to say, with a now-one-year-old in the midst of a pandemic, we can't believe we even entertained the idea of multiples!)
10
Doctor
Isiah Harris
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2023 - 2024, Successful
NPS
10
NPS
10
Age 34 - 35
1 IVF
Unexplained
South Asian
Income $200K - $499K
2nd of 2 Docs
6 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Minjarez presented us with a presentation that went over in detail what we can expect...very knowledgeable and answered any questions or concerns that we had...natural IVF...on birth control for about 3 weeks...took Letrozole for 5 days. 4 days later, I triggered with Ovidrel and took Medrol for 5 days leading up the embryo transfer
[Spring Fertility Silicon Valley] was extremely clean and well organized...staff knew exactly what they were doing and were all very welcoming. Everything was on the app so it was easier for me to remember my appointments, medications, communicate with the staff, access my lab results, documents, etc.
How was your experience with Debra Minjarez at Spring Fertility Silicon Valley?
My husband and I came to Spring for a second opinion after our first IVF cycle failed with Kaiser and met with Dr Minjarez. During our initial consultation, Dr Minjarez presented us with a presentation that went over in detail what we can expect if we went with Spring and how this treatment would be different from my previous cycle. She was very knowledgeable and answered any questions or concerns that we had, from what we can do differently for our daily routines to what supplements to take when preparing for an egg retrieval. We felt super comfortable after that meeting and decided to go with Spring. From there, every step of the IVF process with Spring exceeded our expectations. We had an amazing egg and embryo count, and are now pregnant with our very first child. We can't thank Dr Minjarez and her team enough for this blessing!
What's one piece of advice would you give a prospective patient of Debra Minjarez at Spring Fertility Silicon Valley?
Definitely come to her and if you have any questions, don't hesitate to ask because she will give you an honest answer.
During treatment, were you treated like a number or a human with Debra Minjarez at Spring Fertility Silicon Valley?
The entire staff at Spring was extremely warm and welcoming.
Describe the protocols Debra Minjarez used in your cycles at Spring Fertility Silicon Valley and their degree of success.
We went with a natural IVF cycle that followed my natural menstrual cycle. I was on birth control for about 3 weeks, had my baseline ultrasound a few days after, and took Letrozole for 5 days. 4 days later, I triggered with Ovidrel and took Medrol for 5 days leading up the embryo transfer. 2 weeks later, I got my first positive Beta pregnancy test! Overall, the preparation and transfer took about 1.5 months (6 weeks).
Describe your experience with your nurse at Spring Fertility Silicon Valley. (Assigned nurse: Alyssa Glascott)
Alyssa was extremely responsive to any questions or concerns that we had. She kept us up-to-date with all of our lab results, what to expect, and was just there for us whenever we needed her.
Describe your experience with Spring Fertility Silicon Valley.
Clinic was extremely clean and well organized. All the of staff knew exactly what they were doing and were all very welcoming. Everything was on the app so it was easier for me to remember my appointments, medications, communicate with the staff, access my lab results, documents, etc.
Describe the costs associated with your care under Debra Minjarez at Spring Fertility Silicon Valley.
Our insurance (Cigna) covered for the entire IVF cycle. The only thing we had to pay for were in-office copays ($40/visit) and ~$3500 for medications (Gonal F, Menopur, Omnitrope).
10
Doctor
Debra Minjarez
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2023, 7 Eggs Frozen
NPS
10
NPS
9
Age 37
1 Egg Freezing
East Asian
Income $200K - $499K
Engineer
1st of 4 Docs
1 Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Murugappan is incredibly positive and patient, addressing all of my questions thoroughly...Adjust my medication everytime after my visited...a woman over 35 years...respond my messages very quickly, and very positive, definitely reduce my anxiety...feel fully informed about the egg retrieval process
Nurses and doctors demonstrate exceptional professionalism in their daily duties, consistently exemplifying the highest standards of patient care...they break down each aspect of the procedure's financial components, including consultations, testing, medications, and the actual retrieval process
How was your experience with Gaya Murugappan at Spring Fertility Silicon Valley?
Dr. Murugappan is incredibly positive and patient, addressing all of my questions thoroughly. Thanks to her guidance, I now feel fully informed about the egg retrieval process. Her assurance of a 99% accuracy rate in predicting the number of eggs to be retrieved instills further confidence. I am already contemplating another round of retrieval and eagerly look forward to consulting with Dr. Murugappan once more.
What's one piece of advice would you give a prospective patient of Gaya Murugappan at Spring Fertility Silicon Valley?
Trust Dr murugappan advice.
During treatment, were you treated like a number or a human with Gaya Murugappan at Spring Fertility Silicon Valley?
As a woman over 35 years, I’m having Anxiety of not having my own children. She is very patient to answer all of my concerns and respond my messages very quickly, and very positive, definitely reduce my anxiety
Describe the protocols Gaya Murugappan used in your cycles at Spring Fertility Silicon Valley and their degree of success.
1. Adjust my medication everytime after my visited. 2. My left eggs were ready to get retrieval but right side still not ready, Dr Murugappan adjust my medication and I was about to get both side of eggs got retrieval
Describe your experience with the nursing staff at Spring Fertility Silicon Valley.
They are understanding and patient to answer all of my questions
Describe your experience with Spring Fertility Silicon Valley.
Nurses and doctors demonstrate exceptional professionalism in their daily duties, consistently exemplifying the highest standards of patient care. Their expertise, dedication, and compassionate demeanor create an environment of trust and comfort for patients and their families. Through their tireless efforts, they not only administer treatments and medications but also offer emotional support and guidance, fostering a sense of reassurance and well-being. Their commitment to ongoing learning and development ensures they stay abreast of the latest medical advancements, allowing them to deliver cutting-edge care with precision and efficacy. In every interaction, nurses and doctors exhibit professionalism in their communication, decision-making, and ethical conduct, serving as beacons of excellence within the healthcare community.
Describe your experience with your monitoring appointments at Spring Fertility Silicon Valley.
They are able to schedule my appointments in my locations were convenient for me
Describe the costs associated with your care under Gaya Murugappan at Spring Fertility Silicon Valley.
They excel in elucidating the intricacies of the costs associated with the egg procedure, employing clear and comprehensive explanations that empower patients to make informed decisions regarding their healthcare journey. With a meticulous approach, they break down each aspect of the procedure's financial components, including consultations, testing, medications, and the actual retrieval process, ensuring that patients fully grasp the financial implications involved. Additionally, they take the time to discuss potential financial assistance options, such as insurance coverage, payment plans, or available grants, to alleviate any concerns or uncertainties patients may have regarding affordability. Through their transparency and dedication to patient-centered care, they foster an atmosphere of trust and transparency, where patients feel supported and empowered throughout the entire process.
What specific things went wrong at Spring Fertility Silicon Valley?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
10
Doctor
Gaya Murugappan
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
9
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
10
NPS
10
Age 34 - 35
2 IVF
Male Factor
East Asian
Income $200K - $499K
Engineer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Murugappan' warm welcome and compassionate demeanor made us feel reassured and confident. Her professional guidance throughout the IVF process, addressing our concerns and ensuring our understanding, was invaluable. Her dedication in exploring various options and finding the best solution for our specific needs stood out. And her personalized approach eased our anxieties and empowered us. We feel blessed to have had such a dedicated and compassionate doctor by our side.
Highlighted Strength [of Spring Fertility]: * Professional expertise * Great clinic equipments * Proactive and clear communication * A dedicated and compassionate care team and many more...Their [nursing staff] expertise and dedication were remarkable. The compassionate approach and skillful execution of procedures brought us comfort and confidence. We are incredibly grateful for the exceptional care they provided.
How was your experience with Gaya Murugappan at Spring Fertility Silicon Valley?
I would strongly recommend Dr Murugappan to my friends who are in need. Dr Murugappan' warm welcome and compassionate demeanor made us feel reassured and confident. Her professional guidance throughout the IVF process, addressing our concerns and ensuring our understanding, was invaluable. Her dedication in exploring various options and finding the best solution for our specific needs stood out. And her personalized approach eased our anxieties and empowered us. We feel blessed to have had such a dedicated and compassionate doctor by our side.
During treatment, were you treated like a number or a human with Gaya Murugappan at Spring Fertility Silicon Valley?
Dr Murugappan and her care team treat us pretty warmly for every single visits. They're doing great job in proactive communication on next steps, and timely follow up on egg retrieval, embryo transfer, and other surgeries, which makes my recovery and the whole journey very smooth.
Describe the protocols Gaya Murugappan used in your cycles at Spring Fertility Silicon Valley and their degree of success.
We did two egg retrieval cycles to produce enough embryos to achieve our two children family building goal, and the first embryo transfer went pretty well that results in a success pregnancy.
Describe your experience with your nurse at Spring Fertility Silicon Valley. (Assigned nurse: Gigi)
Their expertise and dedication were remarkable. The compassionate approach and skillful execution of procedures brought us comfort and confidence. We are incredibly grateful for the exceptional care they provided.
Describe your experience with Spring Fertility Silicon Valley.
Highlighted Strength: * Professional expertise * Great clinic equipments * Proactive and clear communication * A dedicated and compassionate care team and many more
Describe the costs associated with your care under Gaya Murugappan at Spring Fertility Silicon Valley.
The treatment cost are covered by Progyny fertility benefits for me
10
Doctor
Gaya Murugappan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2023, Successful
NPS
8
NPS
10
Age 34
2 Embryo Freezing
Income $500K+
Nurse or HC Services
Only Doc Seen
Neutral
Strongly Recommends
Successful
Even though I had read on FertilityIQ that other patients rarely saw Dr Tran, it was still a surprise to me in my first cycle for some reason. When I had questions about the medical terms in the multiple consent forms, they got answered by ancillary staff like my patient care advocate. Once I got to my second cycle, I didn't mind rarely seeing him and got used to it...For my embryo freezing procedure, I had a good experience overall with him, he set clear expectations and i had good results
All the [Spring Fertility Silicon Valley] rooms ares clean and bright and they are on time/ respectful of your time. Have coffee, snacks, water, bathroom is always clean and there are pads/ tampons. Also the OR, phlebotomy station, and clinic rooms are also clean...I quite liked the nurses. Also the anesthesiologist and team members in the OR with me on the day of egg retrieval made me feel very comfortable. I wasn't completely clear on the role of the care coordinator even after two cycles, for instance is she someone I ask medical questions or is she more of an admin role/ scheduling.
How was your experience with Nam Tran at Spring Fertility Silicon Valley?
Even though I had read on FertilityIQ that other patients rarely saw Dr Tran, it was still a surprise to me in my first cycle for some reason. When I had questions about the medical terms in the multiple consent forms, they got answered by ancillary staff like my patient care advocate. Once I got to my second cycle, I didn't mind rarely seeing him and got used to it.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility Silicon Valley?
For my embryo freezing procedure, I had a good experience overall with him, he set clear expectations and i had good results. I appreciate him, the experience, and his staff. If I were having fertility issues and in a bit more of an emotional state, not sure if I would prefer to have a doctor who I could see more often, maybe.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility Silicon Valley?
He set expectations for # of cycles that were going to be needed at the initial consultation which ended up being accurate. I didn't see or speak with him much which was not a complete surprise since I read the comments on this website (that he is a busy, smart doctor) prior to my consultation. He is otherwise nice from our few interactions.
Describe the protocols Nam Tran used in your cycles at Spring Fertility Silicon Valley and their degree of success.
first cycle took aygestin for 4-5 days when my period started then menopur/ gonal F, added cetrotide, then finished with novarel and lupron second cycle I started 1 week before my period came, no aygestin. menopur/ gonal F, added cetrotide, then finished with lupron only
Describe your experience with your nurse at Spring Fertility Silicon Valley.
I quite liked the nurses. Also the anesthesiologist and team members in the OR with me on the day of egg retrieval made me feel very comfortable. I wasn't completely clear on the role of the care coordinator even after two cycles, for instance is she someone I ask medical questions or is she more of an admin role/ scheduling.
Describe your experience with Spring Fertility Silicon Valley.
All the rooms ares clean and bright and they are on time/ respectful of your time. Have coffee, snacks, water, bathroom is always clean and there are pads/ tampons. Also the OR, phlebotomy station, and clinic rooms are also clean.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility Silicon Valley.
I think I was told single embryo transfer only, or else I read it in the consent form. No one really goes over the consent form with you. You read it at home and sign it and when you ask questions about it, it is sometimes hard to get a satisfactory answer
8
Doctor
Nam Tran
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
10
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 34
4 IVF
Diminished Ovarian Reserve
Unexplained
Latinx
Marketer or PR
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Vaughn] was patient and answered all of our questions, put me at ease and helped me understand when I thought something that was incorrect, offered to be there to chat even if it wasn't treatment specific...Once or twice it felt as though maybe she was rushed but it was understandable as it was just a monitoring visit and I did not have any questions. However, I felt like she truly understood the physical and mental toll the treatments and overall situation had on me.
my primary nurse [at Spring Fertility] was responsive and caring. The nursing staff were all thoughtful and even asked about how I was doing when I ran into one of them (Serena) in the lobby as I waited for a monitoring appointment...the only stressor put on by the clinic was the timing of when monitoring results came in (usually at around 1-2pm) which determined our doses for the next couple of days or not...but the window for ordering with same-day delivery closed at around the noon. So a couple of times we just had to order more.
How was your experience with Sara Vaughn at Spring Fertility Silicon Valley?
Once or twice it felt as though maybe she was rushed but it was understandable as it was just a monitoring visit and I did not have any questions. However, I felt like she truly understood the physical and mental toll the treatments and overall situation had on me.
What's one piece of advice would you give a prospective patient of Sara Vaughn at Spring Fertility Silicon Valley?
My advice would not be about her specifically because she was great, but I would let the prospective patient know to ask about medication that could potentially increase the number of eggs for a retrieval. I only learned about this right before our last round of retrieval following Dr. Vaughn getting input from other doctors at my case review. If I would have known this "everything and the kitchen sink" medication was available, we would have done it the first or second time around.
During treatment, were you treated like a number or a human with Sara Vaughn at Spring Fertility Silicon Valley?
She was patient and answered all of our questions, put me at ease and helped me understand when I thought something that was incorrect, offered to be there to chat even if it wasn't treatment specific.
Describe your experience with your nurse at Spring Fertility Silicon Valley. (Assigned nurse: Anny Chen)
They were the best. my primary nurse was responsive and caring. The nursing staff were all thoughtful and even asked about how I was doing when I ran into one of them (Serena) in the lobby as I waited for a monitoring appointment. The nurses also came out to find me after my last transfer to wish me luck.
Describe your experience with Spring Fertility Silicon Valley.
the only stressor put on by the clinic was the timing of when monitoring results came in (usually at around 1-2pm) which determined our doses for the next couple of days or not, The medications are expensive so we were trying to order as close to needing as possible but the window for ordering with same-day delivery closed at around the noon. So a couple of times we just had to order more.
10
Doctor
Sara Vaughn
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 35
1 Egg Freezing
1 Embryo Freezing
East Asian
Income $200K - $499K
Graphic Designer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Lee was always ready to answer any questions I had during the treatment and followed up with me on the phone when necessary. Her care team was also very helpful and replied to emails promptly. When my medication had problems with the delivery, they assisted immediately...I am quite petite so I was on a low dose of injectable medication in my treatment. The results were very close to what the doctor told me. And I was explained that every cycle could have slightly different results.
My primary nurse [at Spring Fertility] was excellent. She spent time with me in person to go through the approach of doing self-injection. She helped me out when my medication delivery had problems. My care coordinator, Vander, was also wonderful. He was well organized, responded to emails promptly, and was a good communicator...Easy to schedule. Flexible to reschedule if you have conflicts...If your monitor appointment or egg retrieval is scheduled on the weekends, you may have a chance to meet another on-duty doctor other than your primary doctor.
How was your experience with Malinda Lee at Spring Fertility Silicon Valley?
Dr. Lee was patient to answer all questions I had and explained clearly. She always showed up with a smile and compassion. If I needed her, she would schedule a call with me and follow up in our next meet. As the clinic had an on-duty doctor on weekends (it might not be her), she would make sure I was being taken good care of by another doctor.
What's one piece of advice would you give a prospective patient of Malinda Lee at Spring Fertility Silicon Valley?
If you need clarification, don't hesitate to ask Dr. Lee.
During treatment, were you treated like a number or a human with Malinda Lee at Spring Fertility Silicon Valley?
Dr. Lee was always ready to answer any questions I had during the treatment and followed up with me on the phone when necessary. Her care team was also very helpful and replied to emails promptly. When my medication had problems with the delivery, they assisted immediately.
Describe the protocols Malinda Lee used in your cycles at Spring Fertility Silicon Valley and their degree of success.
I am quite petite so I was on a low dose of injectable medication in my treatment. The results were very close to what the doctor told me. And I was explained that every cycle could have slightly different results.
Describe your experience with your nurse at Spring Fertility Silicon Valley. (Assigned nurse: Michelle)
My primary nurse was excellent. She spent time with me in person to go through the approach of doing self-injection. She helped me out when my medication delivery had problems. My care coordinator, Vander, was also wonderful. He was well organized, responded to emails promptly, and was a good communicator.
Describe your experience with Spring Fertility Silicon Valley.
The clinic is in a convenient location. And it is modern and clean. All staffs are nice and welcoming. Bill is clear (I was using insurance and Progyny). If your monitor appointment or egg retrieval is scheduled on the weekends, you may have a chance to meet another on-duty doctor other than your primary doctor.
Describe your experience with your monitoring appointments at Spring Fertility Silicon Valley.
Easy to schedule. Flexible to reschedule if you have conflicts. Appointments went smoothly.
10
Doctor
Malinda Lee
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, 31 Eggs Frozen
NPS
10
NPS
10
Age 33
1 Egg Freezing
Middle Eastern
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Vaughn] was understanding but also top notch in technical proficiency! Best of both worlds. Didn't set too high of expectations but also was optimistic enough to keep head up throughout the process...Very friendly and personalized protocol. Remembered details about my life and checked with me constantly to ensure my mental and physical comfort...Mid-luteul egg freezing protocol. I was given the choice to do mid-luteul or another protocol that would additionally use birth control pills to help with timing, but mid-luteul fit my schedule better
The Sunnyvale location [of Spring Fertility] isn't in a very scenic spot, but it was out of way enough that there was no hustle and bustle of the city to worry about while going to my appointments. The clinic itself is very high end, and with very nice amenities and warm touches...$8950 for the total cost of egg retrieval. I am on a payment plan that splits this cost up with monthly payments of under $300 over 3 years. Medication was a one-time payment of a complete package of $3900. First consultation fee of $450 which includes doctor consultation, initial transvaginal ultrasound, and initial bloodwork.
How was your experience with Sara Vaughn at Spring Fertility Silicon Valley?
I have no real downsides to explain or review for Dr. Vaughn. She was an angel who was understanding but also top notch in technical proficiency! Best of both worlds. Didn't set too high of expectations but also was optimistic enough to keep head up throughout the process.
What's one piece of advice would you give a prospective patient of Sara Vaughn at Spring Fertility Silicon Valley?
Ask questions, and don't be afraid to repeat the questions. She'll always have a good answer!
During treatment, were you treated like a number or a human with Sara Vaughn at Spring Fertility Silicon Valley?
Very friendly and personalized protocol. Remembered details about my life and checked with me constantly to ensure my mental and physical comfort.
Describe the protocols Sara Vaughn used in your cycles at Spring Fertility Silicon Valley and their degree of success.
Mid-luteul egg freezing protocol. I was given the choice to do mid-luteul or another protocol that would additionally use birth control pills to help with timing, but mid-luteul fit my schedule better so that's what I went with.
Describe your experience with your nurse at Spring Fertility Silicon Valley. (Assigned nurse: Anny)
The whole patient care team is top notch. The financial advisor was very kind and patient, the nurse Anny was very responsive and helpful, and the front desk was consistently on top of things and always friendly.
Describe your experience with Spring Fertility Silicon Valley.
The Sunnyvale location isn't in a very scenic spot, but it was out of way enough that there was no hustle and bustle of the city to worry about while going to my appointments. The clinic itself is very high end, and with very nice amenities and warm touches. A live plant wall, espresso machine and snacks, sparkling water on tap, very nice clean stocked bathrooms, and the exam rooms and surgery facility are also clean, comfortable, and up-to-date. I felt as though I got what I paid for, and more!
Describe the costs associated with your care under Sara Vaughn at Spring Fertility Silicon Valley.
$8950 for the total cost of egg retrieval. I am on a payment plan that splits this cost up with monthly payments of under $300 over 3 years. Medication was a one-time payment of a complete package of $3900. First consultation fee of $450 which includes doctor consultation, initial transvaginal ultrasound, and initial bloodwork.
10
Doctor
Sara Vaughn
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2020 - 2021, Successful
NPS
10
NPS
10
Age 40 - 41
1 IVF
Diminished Ovarian Reserve
Uterine Fibroids
Unexplained
European
Ashkenazi Jewish
Latinx
Income $200K - $499K
2nd of 2 Docs
4 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
he [Dr. Isiah Harris] was compassionate, patient, and supportive. he also owned when mistakes happened and did his best to correct them...feels like he got to know us, gave good advice, kept it realistic and optimistic, personalized care...do you research, take notes, allow his experience and reassurance to comfort you
It [Spring Fertility - Sunnyvale] was a new clinic so a few kinks to work out, mainly because my embryos were made in SF and needed to be transferred to this location for the transfer which there was some confusion about...All staff were great and professional. Very empathetic and compassionate. the blood draws were a bit brutal. they needed more experience and even at my egg retrieval they had to have the anesthesiologist do my IV.
How was your experience with Isiah Harris at Spring Fertility Silicon Valley?
Dr. Harris is very optimistic and we used to joke that even if we didn't get the outcome we wanted we would feel better than if it were w/ another doctor. and we had been w/ another dr before. We had wanted to go with him when he was at a different clinic as he had previously completed a complex surgery on me. before we were able to he had left for spring and we tracked him down. he was compassionate, patient, and supportive. he also owned when mistakes happened and did his best to correct them.
What's one piece of advice would you give a prospective patient of Isiah Harris at Spring Fertility Silicon Valley?
do you research, take notes, allow his experience and reassurance to comfort you
During treatment, were you treated like a number or a human with Isiah Harris at Spring Fertility Silicon Valley?
feels like he got to know us, gave good advice, kept it realistic and optimistic, personalized care.
Describe the protocols Isiah Harris used in your cycles at Spring Fertility Silicon Valley and their degree of success.
one egg retrieval using his general protocol, tested 3 embryos and 2 were good. 1 was transferred using "natural cycle" which I really liked due to not needing progesterone shots!
Describe your experience with the nursing staff at Spring Fertility Silicon Valley.
All staff were great and professional. Very empathetic and compassionate. the blood draws were a bit brutal. they needed more experience and even at my egg retrieval they had to have the anesthesiologist do my IV.
Describe your experience with Spring Fertility Silicon Valley.
It was a new clinic so a few kinks to work out, mainly because my embryos were made in SF and needed to be transferred to this location for the transfer which there was some confusion about. i think all of that has been worked out esp since sunnyvale has its own lab now!
Describe the costs associated with your care under Isiah Harris at Spring Fertility Silicon Valley.
approx 20k for cycle, 5k for transfer - doesn't include medication
Describe Isiah Harris's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility Silicon Valley.
1 embryo worked for us.
What specific things went wrong at Spring Fertility Silicon Valley?
  • Provided conflicting information
Describe the specific things that went wrong at Spring Fertility Silicon Valley.
confusion about whether our embryos were still in SF or had been transferred to sunnyvale. in the end they were moved to sunnyvale and everything worked out just fine!
10
Doctor
Isiah Harris
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, 64 Eggs Frozen
NPS
10
NPS
10
Age 39
2 Egg Freezing
East Asian
Income $100K - $199K
Engineer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I had an excellent experience with Dr Vaughn during my two cycles of egg freezing...I definitely felt that my treatment was tailored for me...After my first cycle, I considered waiting a year for another cycle, but Dr. Vaughn was honest with me about her recommendations on waiting too long... I was able to save 64 eggs (an astounding number)...she was excellent with following up with me and checking that everything went well and that I was feeling ok physically
I appreciated that I was able to finance one of my cycles [with Spring Fertility]. I felt for the most part that everything was ran very smoothly...I appreciated that I was able to get seen at whichever clinic was close to me..It was also suggested to me that I might not need as much medication as most patients and so I forewent the medication package. I bought all my meds through Alto, and it ended up costing me about 2K less than the package, so I was thankful for the recommendation
How was your experience with Sara Vaughn at Spring Fertility Silicon Valley?
I had an excellent experience with Dr Vaughn during my two cycles of egg freezing at Spring Fertility. She was warm and always put me at ease when I had any concerns. She was very specific in her thoughts and suggestions on my treatment, which made me feel well cared for. I definitely felt that my treatment was tailored for me. She was knowledgable, trustworthy, patient, and excellent at explaining exactly how everything worked. After my first cycle, I considered waiting a year for another cycle, but Dr. Vaughn was honest with me about her recommendations on waiting too long. After the retrieval, she was excellent with following up with me and checking that everything went well and that I was feeling ok physically. In the end, I had 2 cycles (1 month apart), everything went excellently. I was able to save 64 eggs (an astounding number), and feel good about my prospect for having multiple children in the future. I loved Dr. Vaughn, and highly recommend her!! Due to covid, I was often not in the same location so I did not see her as often as I would have liked, but at no fault of hers.
What's one piece of advice would you give a prospective patient of Sara Vaughn at Spring Fertility Silicon Valley?
Starting the process might feel daunting, but if you know you want kids in the future, stop putting it off and just make an appointment. Prior to the consultation, I had no idea how anything worked, but Dr. Vaughn was able to easily educate me on the whole process. I'm so glad I did it when I did and didn't waste more years putting it off.
During treatment, were you treated like a number or a human with Sara Vaughn at Spring Fertility Silicon Valley?
Dr Vaughn felt very warm and sincere during our interactions. She put me at ease when she sensed a concern. I felt cared for and in good hands.
Describe the protocols Sara Vaughn used in your cycles at Spring Fertility Silicon Valley and their degree of success.
After the initial consultation, I was told that I had an outstanding number of follicles and was in the 99th percentile of women my age. It was also suggested to me that I might not need as much medication as most patients and so I forewent the medication package. I bought all my meds through Alto, and it ended up costing me about 2K less than the package, so I was thankful for the recommendation. I started with 2 weeks of pills, and then followed by a few days before about 10 days of injections. Everything was monitored closely with frequent blood draws and dosing was decided very carefully and adjusted as necessary. I also did not want to purchase more than I needed since the meds were quite pricey. In the end, I feel that the nurses and Dr. Vaughn did an excellent job of predicting exactly what I needed. Alto was also excellent and I could order something and have it delivered the same day. I also accidentally thought I could use my trigger med from the previous cycle and so I did not order it in time and Spring was able to help me out with that so I wouldn't miss my retrieval. I thought that was super accommodating, given that it was my mistake!
Describe your experience with your nurse at Spring Fertility Silicon Valley. (Assigned nurse: Anny)
I absolutely loved Anny! She was very easy to talk to, patient, and made me feel comfortable with treatment. She was easy to communicate with and available when I needed her. A few times she spent a while on the phone patiently going over all and any questions I had regarding treatment. Very happy I had her as my nurse!
Describe your experience with Spring Fertility Silicon Valley.
I appreciated that I was able to finance one of my cycles. I felt for the most part that everything was ran very smoothly. They were accommodating with where was getting seen, as I was living in SF at the time but working in Mountain View, and then during the pandemic I was also between places. I appreciated that I was able to get seen at whichever clinic was close to me. Throughout the course of the treatment, I was seen in Redwood City, Oakland, SF, and Mountain View (now Sunnyvale office). I felt that Spring was very flexible. The day of the operation, I felt in extremely good hands! All the doctors and nurses had excellent bedside manner and I never felt any pain or confusion about what was happening. All in all, I couldn't have asked for a better experience.
Describe the costs associated with your care under Sara Vaughn at Spring Fertility Silicon Valley.
Initial consultation with Dr Vaughn - $450 Then each cycle consisted of the following payments: Treatment - $8,750 (I am able to finance one cycle with monthly payments of $244, no extra interested is added) Medication from Alto - estimated $2400 (this will differ from person to person) Then finally, I pay $650 annually for egg storage. This will be the same amount no matter how many cycles.
10
Doctor
Sara Vaughn
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 37
2 Embryo Freezing
European
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
If you are looking for a warm, intelligent, and experienced provider, you could not do better than Dr. Vaughn...gave me extremely clear information on what I could expect (and what factors would be impossible to predict). I did a lot of my own research and sought to understand every aspect of the procedures I went through - Dr. Vaughn was patient with questions and clear in her answers.
The nursing staff [at Spring Fertility] was incredibly kind, warm, and really quick communicators. They were available by email and phone 24/7...Altogether a complete cycle (medicine + monitoring + retrieval + testing + freezing + frozen embryo transfer) cost about $30,000. Because we did the additional retrieval, our total was around $55,000...
How was your experience with Sara Vaughn at Spring Fertility Silicon Valley?
Dr. Vaughn gave me extremely clear information on what I could expect (and what factors would be impossible to predict). I did a lot of my own research and sought to understand every aspect of the procedures I went through - Dr. Vaughn was patient with questions and clear in her answers.
What's one piece of advice would you give a prospective patient of Sara Vaughn at Spring Fertility Silicon Valley?
If you are looking for a warm, intelligent, and experienced provider, you could not do better than Dr. Vaughn. There is a decent chance you will end up seeing at least a few other doctors in the practice due to the number of weekend apts you’ll have, and the good news is that everyone else I saw was fantastic as well. Spring clearly screens for warm personalities in addition to intelligence and fertility knowledge when hiring.
During treatment, were you treated like a number or a human with Sara Vaughn at Spring Fertility Silicon Valley?
Dr. Vaughn was the most warm, communicative, and patient provider I could have hoped for. I am fairly sensitive and would not have enjoyed working with someone with a subpar bedside manner - Dr. Vaughn’s compassionate approach to her practice was everything I could have asked for.
Describe the protocols Sara Vaughn used in your cycles at Spring Fertility Silicon Valley and their degree of success.
I don’t remember the details of my protocol
Describe your experience with your nurse at Spring Fertility Silicon Valley. (Assigned nurse: Anny)
The nursing staff was incredibly kind, warm, and really quick communicators. They were available by email and phone 24/7.
Describe your experience with Spring Fertility Silicon Valley.
I read a lot of “fertility diaries” about other people’s experiences in fertility treatments, and based on those I can say Spring was top notch. I did two egg retrievals and one transfer, and they were on time to the minute for all except for one of my appointments - which was only 15 minutes late. All of my treatments took place during COVID and while the facility was opening, which makes it even more impressive. They are organized, incredibly quick to respond, and everyone who works there is warm and kind. I can honestly say I did not notice any weaknesses.
Describe the costs associated with your care under Sara Vaughn at Spring Fertility Silicon Valley.
We did two retrievals and one frozen embryo transfer. Altogether a complete cycle (medicine + monitoring + retrieval + testing + freezing + frozen embryo transfer) cost about $30,000. Because we did the additional retrieval, our total was around $55,000. Our fertility insurance, Progyny, covered about $27,000 of that.
Describe Sara Vaughn's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility Silicon Valley.
N/A
10
Doctor
Sara Vaughn
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 34
1 IVF
Male Factor
Unexplained
European
Income $200K - $499K
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Sara Vaughn] and the team made the experience as smooth and painless as it could have possibly been...is so willing to explain each step in accessible language and you will feel more comfortable the more informed you are...explained clearly at our consult that the goal was one healthy baby and the rationale for transferring one embryo at a time. It made lots of sense to us.
[The staff at Spring Fertility] made the whole process so much more manageable and less lonely. They were both very responsive and helped avoid confusion by reaching out early and often to clarify instructions and just to check in. The Spring team are truly outstanding in what they do...The early morning appointments were very efficient and worked well for my schedule. I was usually seen immediately after arriving and was out the door in 15 minutes or less.
How was your experience with Sara Vaughn at Spring Fertility Silicon Valley?
Dr. Vaughn was so knowledgeable and shared her knowledge so freely that I felt a sense of trust in her from the get-go. She always greeted me warmly, explained each step of treatment thoroughly, and provided thoughtful answers to my many questions. Although I know I was far from her only patient, it felt like she remembered me well at each appointment and was able to comment on the specifics of my treatment. Dr. Vaughn was very friendly and I looked forward to seeing her at each appointment. She and the team made the experience as smooth and painless as it could have possibly been.
What's one piece of advice would you give a prospective patient of Sara Vaughn at Spring Fertility Silicon Valley?
If you are wondering something about your treatment, ask! Dr. Vaughn is so willing to explain each step in accessible language and you will feel more comfortable the more informed you are.
During treatment, were you treated like a number or a human with Sara Vaughn at Spring Fertility Silicon Valley?
I will always remember Dr. Vaughn telling me at our first meeting, "You are not broken." I didn't know how badly I needed to hear that until I heard it. Dr. Vaughn was warm, caring, communicative, and unbelievably professional. She worked with us to explain each step of treatment and set realistic expectations, and then celebrated with us when our results exceeded expectations. She always seemed glad to see me, provided helpful input, and was just generally a comforting presence. I felt very safe in her care.
Describe the protocols Sara Vaughn used in your cycles at Spring Fertility Silicon Valley and their degree of success.
I believe it was an antagonist protocol. I was on Menopur, Gonal-F and Cetrotide before my retrieval, and the injection period lasted 12 or 13 days. Dr. Vaughn monitored me often and adjusted my dosage as necessary. Her excellent judgment led to a highly successful egg retrieval (21 eggs) which resulted in 11 5-day blasts, 7 of which were PGS normal.
Describe your experience with your nurse at Spring Fertility Silicon Valley. (Assigned nurse: Anny)
Anny (nurse) and Zunaira (coordinator) were SO WONDERFUL. They were warm and friendly and communicative and felt like my buddies very early on. Their emotional support made the whole process so much more manageable and less lonely. They were both very responsive and helped avoid confusion by reaching out early and often to clarify instructions and just to check in. The Spring team are truly outstanding in what they do.
Describe your experience with Spring Fertility Silicon Valley.
Strengths--Everyone we worked with treated us kindly. Although I received treatment at a total of 4 locations (Mountain View, San Francisco, Sunnyvale, and Redwood City) the consistency in treatment and the excellent communication amongst staff created a feeling of continuity over the course of our care. The clinics themselves are comfortable, very clean, and have a friendly and not overly clinical feeling. It was especially interesting (and reassuring) to be able to see into the lab at the SF location from the treatment room. The staff are consummate professionals and always made us feel valued and cared for. The sweet flowers and card they sent after my transfer had me in tears--I just can't imagine a better team to guide us on this very long road. Weaknesses--honestly, almost nothing. Our treatment happened to coincide with the move from Mountain View to Sunnyvale, as well as the holidays, which meant we occasionally bounced around locations--but the fact that someone showed up on Thanksgiving to give me an ultrasound was remarkable enough to make it worth the drive!
Describe your experience with your monitoring appointments at Spring Fertility Silicon Valley.
The early morning appointments were very efficient and worked well for my schedule. I was usually seen immediately after arriving and was out the door in 15 minutes or less.
Describe the costs associated with your care under Sara Vaughn at Spring Fertility Silicon Valley.
We were incredibly fortunate to have out entire cycle covered with Progyny.
Describe Sara Vaughn's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility Silicon Valley.
Dr. Vaughn explained clearly at our consult that the goal was one healthy baby and the rationale for transferring one embryo at a time. It made lots of sense to us.
10
Doctor
Sara Vaughn
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, 27 Eggs Frozen
NPS
10
NPS
9
Age 36
1 Egg Freezing
European
Middle Eastern
Income $200K - $499K
1st of 2 Docs
1 Egg Freezing With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Dr. Vaughn was warm, compassionate, but she never made me feel like she would compromise scientific rigor just to tell me what I wanted to hear. That engendered a lot of trust between us...I had an exceptionally positive experience with Dr. Vaughn, and not just because we had an outcome that exceeded all expectations (frozen 27 eggs when I was fully prepared to be happy with 10). I appreciated how forthcoming she was with information, how she answered all my questions and never appeared rushed. I felt that she offered the perfect balance of honesty and warmth, and I could not imagine a better RE for this step in my journey.
Anny [from Spring Fertility] was super prompt and helpful in her responses. When I was having a very hard time on birth control (emotionally speaking), she worked with me to adjust our approach in the middle of treatment so I never felt like I was sacrificing my mental health...$8750 for egg freezing plus a few hundred for the initial consultations, plus medications. The bulk of the cost is going to be embryology and transfer, so I am bracing myself.
How was your experience with Sara Vaughn at Spring Fertility Silicon Valley?
I had an exceptionally positive experience with Dr. Vaughn, and not just because we had an outcome that exceeded all expectations (frozen 27 eggs when I was fully prepared to be happy with 10). I appreciated how forthcoming she was with information, how she answered all my questions and never appeared rushed. I felt that she offered the perfect balance of honesty and warmth, and I could not imagine a better RE for this step in my journey.
What's one piece of advice would you give a prospective patient of Sara Vaughn at Spring Fertility Silicon Valley?
You would be lucky to have her.
During treatment, were you treated like a number or a human with Sara Vaughn at Spring Fertility Silicon Valley?
Dr. Vaughn was warm, compassionate, but she never made me feel like she would compromise scientific rigor just to tell me what I wanted to hear. That engendered a lot of trust between us.
Describe the protocols Sara Vaughn used in your cycles at Spring Fertility Silicon Valley and their degree of success.
Birth control, then GonalF + Menopur (low dose for both... response was very strong), then Lupron + Novarel trigger. The whole cycle took ~12 days from the start of injectables to retrieval.
Describe your experience with your nurse at Spring Fertility Silicon Valley. (Assigned nurse: Anny Chen)
Anny was super prompt and helpful in her responses. When I was having a very hard time on birth control (emotionally speaking), she worked with me to adjust our approach in the middle of treatment so I never felt like I was sacrificing my mental health.
Describe your experience with Spring Fertility Silicon Valley.
New equipment, everything is top notch and sparkling shiny-- but you (or your employer) will pay for it-- even by Bay Area standards, this is a pricey clinic. Good thing is that all the financial information is transparent so you know what you are getting into.
Describe the costs associated with your care under Sara Vaughn at Spring Fertility Silicon Valley.
$8750 for egg freezing plus a few hundred for the initial consultations, plus medications. The bulk of the cost is going to be embryology and transfer, so I am bracing myself.
Describe Sara Vaughn's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility Silicon Valley.
We have not gotten to embryo transfer yet, but my sense is that Dr. Vaughn would be cautious.
10
Doctor
Sara Vaughn
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2019 - 2020, 19 Eggs Frozen
NPS
10
NPS
10
Age 34 - 35
2 Egg Freezing
European
Income $200K - $499K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Vaughn is extremely knowledgable, caring, and warm. She made me feel comfortable and it was easy to relax around her. She was always available to answer questions and walk me through every step of the process...she adjusted my second protocol to go after a different group of eggs that grew more slowly, but this resulted in more eggs being retrieved!
Spring is a great facility with wonderful amentities. It feels welcoming to walk in the door and the staff is always there for you. The newer office in Mountain View could actually use a bit of a facelift to make as nice as their others. The retrieval location in SF was very nice as well. It makes you feel going walking in the door.
How was your experience with Sara Vaughn at Spring Fertility Silicon Valley?
Dr. Vaughn cared deeply for me as a patient and for the success of my treatment. During my second egg freezing cycle I had two groups of eggs growing at different rates. Dr. Vaughn made the excellent call to let the first set go as she believed (and was correct) that the second group would produce more viable eggs to freeze. I believe this was a tricky dicision and she nailed it. Every visit I felt welcomed and relaxed in the office and in the presence of Dr. Vaugn and her nurses. The were always available for question and Dr. Vaughn talked to me at any time of day/night to answer concerns I had. The only thing I did not cover too much up front or perhaps the information did not stick with me were if there would be any adverse effects. Understanding that in more detail may have been good.
What's one piece of advice would you give a prospective patient of Sara Vaughn at Spring Fertility Silicon Valley?
I have already recommended Dr. Vaughn to 3 of my friends who are also going through fertility concerns, she was a wonderful doctor and I will continue to recommend her to people!
During treatment, were you treated like a number or a human with Sara Vaughn at Spring Fertility Silicon Valley?
Dr. Vaughn is extremely knowledgable, caring, and warm. She made me feel comfortable and it was easy to relax around her. She was always available to answer questions and walk me through every step of the process.
Describe the protocols Sara Vaughn used in your cycles at Spring Fertility Silicon Valley and their degree of success.
She was very accurate with the amount of each medication to take every night, she adjusted my second protocol to go after a different group of eggs that grew more slowly, but this resulted in more eggs being retrieved!
Describe your experience with your nurse at Spring Fertility Silicon Valley. (Assigned nurse: Anny Chen)
Anny was fabulous to work with, she walked me through everything in extreme detail and provided me emails explaining every step. She was always available for questions.
Describe your experience with Spring Fertility Silicon Valley.
Spring is a great facility with wonderful amentities. It feels welcoming to walk in the door and the staff is always there for you. The newer office in Mountain View could actually use a bit of a facelift to make as nice as their others. The retrieval location in SF was very nice as well. It makes you feel going walking in the door.
Describe the costs associated with your care under Sara Vaughn at Spring Fertility Silicon Valley.
It was ~$8k for Dr. Vaugnhn and i spent ~$3.5K on medications
10
Doctor
Sara Vaughn
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
2020, Unknown Success
NPS
10
NPS
10
Age 33
3 IUI
1 IVF
Male Factor
Unexplained
Accountant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Harris is wonderful. He was always very positive but realistic with our chances of conceiving. He treats you like he is always excited to see you...he was always patient with my questions and made sure I had a full understanding of not only my options but what the process would be like...We did three tries of the IUI with medication, which didn’t pan out for us. We were given a chance to keep trying with IUI but preferred to go with IVF
The nursing staff [at Spring Fertility] were wonderful! They made sure I was calm throughout the procedures and would talk me through things that they could tell I was nervous about...The clinic was great. We started this process pre-COVID, and had to take a break when everything by shut down. The clinic and staff kept us up to date and informed of re-opening and all their new COVID safety protocols.
How was your experience with Isiah Harris at Spring Fertility Silicon Valley?
Dr. Harris is a great doctor. At the consultation he was kind and explained all the options we had for starting our fertility journey. That positive and kind nature never faltered thought the whole process. Not only was his personality a great fit, you could tell her knew his stuff. I am an avid google-researcher, and he was always patient with my questions and made sure I had a full understanding of not only my options but what the process would be like. I would recommend him to a friend in a heartbeat.
What's one piece of advice would you give a prospective patient of Isiah Harris at Spring Fertility Silicon Valley?
Ask questions. Not just if your working with Dr Harris, but anyone. Also, know that sometimes, even in the best of circumstances, with fertility, things don’t always work out. It’s no ones fault.
During treatment, were you treated like a number or a human with Isiah Harris at Spring Fertility Silicon Valley?
Dr Harris is wonderful. He was always very positive but realistic with our chances of conceiving. He treats you like he is always excited to see you!
Describe the protocols Isiah Harris used in your cycles at Spring Fertility Silicon Valley and their degree of success.
We did three tries of the IUI with medication, which didn’t pan out for us. We were given a chance to keep trying with IUI but preferred to go with IVF. We then did a mid-luteal IVF protocol, at the recommendation of Dr Harris based on our individual fertility issues.
Describe your experience with your nurse at Spring Fertility Silicon Valley.
The nursing staff were wonderful! They made sure I was calm throughout the procedures and would talk me through things that they could tell I was nervous about.
Describe your experience with Spring Fertility Silicon Valley.
The clinic was great. We started this process pre-COVID, and had to take a break when everything by shut down. The clinic and staff kept us up to date and informed of re-opening and all their new COVID safety protocols.
What specific things went wrong at Spring Fertility Silicon Valley?
  • Provided conflicting information
Describe the specific things that went wrong at Spring Fertility Silicon Valley.
We did have an issue with communication with one of our patient coordinators. She was not great with communication and gave us late information which forced us to delay taking medication. However, when we informed Dr Harris of our unhappiness with the coordinator, he immediately got on the phone and had the person changed. Within minutes, we were working with another coordinator who called us later that day to introduce herself and give us her direct contact information should we need anything.
10
Doctor
Isiah Harris
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 35
2 IUI
Unexplained
South Asian
Engineer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I liked her [Dr. Sara Vaughn] Wholistic care, empathetic, responsive, on time always, knowledgeable and very helpful. Best communication style and bedside manner. She designed the treatment protocol was designed based on my inputs and individualized for my case with out being aggressive or conservative....
The best thing I like about them [Spring Fertiltiy] is they were always on time. there is no wait time once u reach the office for given appointment. Doctor is very knowledgeable and experienced as well as very helpful in answering all questions, Nurse and patient co-ordinator were always reachable and responsive when ever I needed them. They were responsive almost immediately or with in the same hour on phone and email.
How was your experience with Sara Vaughn at Spring Fertility Silicon Valley?
I liked her Wholistic care, empathetic, responsive, on time always, knowledgeable and very helpful. Best communication style and bedside manner. She designed the treatment protocol was designed based on my inputs and individualized for my case with out being aggressive or conservative. Best among all the doctors I have visited till now with respect to caring for patients. Helping Team - Nurse and patient coordinator were always there to help with needful any time.
What's one piece of advice would you give a prospective patient of Sara Vaughn at Spring Fertility Silicon Valley?
Trust the doctor and feel free to discuss your inputs. she really listens to you. you are in good hands!
During treatment, were you treated like a number or a human with Sara Vaughn at Spring Fertility Silicon Valley?
Team ( Doctor, Nurse, Patient co-ordinator ) - all three were really awesome. They were on time, responsive, respectful, took great care of me.
Describe your experience with your nurse at Spring Fertility Silicon Valley. (Assigned nurse: Zunaira Iftikhar & Anny Chen)
Nurse and care co-ordinator were very sweet and helpful as well as reachable all the time.
Describe your experience with Spring Fertility Silicon Valley.
They are awesome. The best thing I like about them is they were always on time. there is no wait time once u reach the office for given appointment. Doctor is very knowledgeable and experienced as well as very helpful in answering all questions, Nurse and patient co-ordinator were always reachable and responsive when ever I needed them. They were responsive almost immediately or with in the same hour on phone and email. It feels like a personal bonding with them rather than just being another patient there. Their kind and skillful communication and treatment stood out for me.
10
Doctor
Sara Vaughn
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 38
1 IVF
Lawyer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Lee takes the time to fully understand your history and discuss your specific situation with you. She is extremely knowledgeable and is able to explain things on both a high and detailed level. Although my partner and I (both persons with advanced degrees) had done extensive research before deciding on Dr. Lee, we remained continually impressed with her excellent mix of professionalism and bedside manner. She exceeded expectations...
No wait times, easy scheduling, clean and modern facilities. I liked the fact that while you had a primary physician [at Spring Fertility], you were able to schedule visits with other doctors (all great) to adjust to your schedule. My partner and I both work 80 plus hour weeks so this was very helpful. Regardless of whom I saw, Dr. Lee (my primary doctor) was always on top of my file and tried to accommodate me every time despite my extremely strict schedule
How was your experience with Malinda Lee at Spring Fertility Silicon Valley?
We really could not recommend her more. If I could have been her patient through delivery, I would have done so immediately! Even as my husband and I were navagating various issues outside of her speciality, I ended up going back to get her input on an unofficial basis as there was not any person whose opinion I respected more. My primary doctor is wonderful, but there is no comparison. The way Dr. Lee approaches responses is, for me, the perfect mix of compassion, caring and technical knowledge.
During treatment, were you treated like a number or a human with Malinda Lee at Spring Fertility Silicon Valley?
Dr. Lee takes the time to fully understand your history and discuss your specific situation with you. She is extremely knowledgeable and is able to explain things on both a high and detailed level. Although my partner and I (both persons with advanced degrees) had done extensive research before deciding on Dr. Lee, we remained continually impressed with her excellent mix of professionalism and bedside manner. She exceeded expectations.
Describe your experience with Spring Fertility Silicon Valley.
No wait times, easy scheduling, clean and modern facilities. I liked the fact that while you had a primary physician, you were able to schedule visits with other doctors (all great) to adjust to your schedule. My partner and I both work 80 plus hour weeks so this was very helpful. Regardless of whom I saw, Dr. Lee (my primary doctor) was always on top of my file and tried to accommodate me every time despite my extremely strict schedule. I really appreciated this.
10
Doctor
Malinda Lee
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2020, Successful
NPS
10
NPS
10
Age 29
1 IVF
Male Factor
PCOS
Engineer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Doctor Sara Vaughn starts with a plan and optimize it according to individual results to the process...She treats you like a friend in very warm manner...All her decisions will be based on your blood tests and ultrasound and you will be explained well so that you understand what to expect...she understands your pain and she is very supportive...
Spring fertility is very nice clinic...Entire team of clinic is very nice and friendly...They follow all protocols and guidelines...Spring fertility only allows single embryo transfer...Nursing staff of doctor Sara Vaughn were excellent. They will always take care of answering my emails and remind me of anything important. All of them talk very nicely and makes you feel comfortable.
How was your experience with Sara Vaughn at Spring Fertility Silicon Valley?
Doctor Sara Vaughn is very nice and friendly. She treats you like a friend in very warm manner. At times you will feel low and she will motivate you to keep faith. All her decisions will be based on your blood tests and ultrasound and you will be explained well so that you understand what to expect. I will highly recommend doctor Sara Vaughn to all the ladies out there who have been struggling to conceive. Doctor Sara is great doctor, she understands your pain and she is very supportive. There was time when i was quite susceptible about everything but it is her words which made me keep going.
What's one piece of advice would you give a prospective patient of Sara Vaughn at Spring Fertility Silicon Valley?
Be positive and never loose your faith and confidence. At times you may feel sad and unhappy but one day everything will work for you. Never hesitate to discuss any of your insecurities or issues with doctor because every single details matter. Have faith and give time to entire process.
During treatment, were you treated like a number or a human with Sara Vaughn at Spring Fertility Silicon Valley?
She always talked to me like a true friend and gave me confidence that everything will fall in place one day. In all my appointments i was treated very nicely like a family member.
Describe the protocols Sara Vaughn used in your cycles at Spring Fertility Silicon Valley and their degree of success.
Doctor Sara Vaughn starts with a plan and optimize it according to individual results to the process. For example in my case doctor decided to start with IUI because it looks to be apt process for me but in middle my body didn't responded well to the decided plan and so with mutual discussion we decided to go for IVF without any further delay which saved my time and energy. She will make her decisions based on blood work and ultrasound. She follows all the guidelines and protocols stated by state of California and their clinic.
Describe your experience with your nurse at Spring Fertility Silicon Valley. (Assigned nurse: Anny and Zunaira)
Nursing staff of doctor Sara Vaughn were excellent. They will always take care of answering my emails and remind me of anything important. All of them talk very nicely and makes you feel comfortable.
Describe your experience with Spring Fertility Silicon Valley.
Spring fertility is very nice clinic. It have all the facilities required for any fertility process. Entire team of clinic is very nice and friendly. They share all the details with you. They follow all protocols and guidelines.
Describe Sara Vaughn's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility Silicon Valley.
Spring fertility only allows single embryo transfer.
10
Doctor
Sara Vaughn
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2023, 13 Eggs Frozen
NPS
7
NPS
8
Age 36
1 Egg Freezing
Diminished Ovarian Reserve
South Asian
Income $200K - $499K
Business Executive
2nd of 2 Docs
Neutral
Neutral
Successful
She [Dr. Debra Minjarez] was kind and explained the procedure well. The follow-ups were quick and helped that I had other friends who were there to answer my question and my nurses. They could have done a better job telling me when we would want to start the cycle and for me to track it better....Debra is patient and does answer your questions...
[Spring Fertility Silicon Valley] Strengths: convenience; organized; clean Weaknesses: can be better at explaining the initial timing and start criteria; some doctors in clinic can be more empathetic The clinic is doing a great job overall...The nurses are the most helpful as you usually chat or get on the phone with them...Maryam was the best nurse. She went above and beyond to take care of me and answer my questions. I am really inquisitive.
How was your experience with Debra Minjarez at Spring Fertility Silicon Valley?
Debra is patient and does answer your questions. The nurses are the most helpful as you usually chat or get on the phone with them. My initial consultation was with Nam Tran and I asked to switch doctors as the founder who worked at multiple places, I didn’t think I would get the best care and attention. Debra was much better and I felt more human.
What's one piece of advice would you give a prospective patient of Debra Minjarez at Spring Fertility Silicon Valley?
She is great. If you don’t like your original consultation and don’t get a good vibe or feeling, feel free to switch.
During treatment, were you treated like a number or a human with Debra Minjarez at Spring Fertility Silicon Valley?
She was kind and explained the procedure well. The follow-ups were quick and helped that I had other friends who were there to answer my question and my nurses. They could have done a better job telling me when we would want to start the cycle and for me to track it better. I was asked to do bloodwork multiple times which would have cost way more than the fertility strips. I had to advocate for myself and said “no thanks you. I will let you know when the timing is right using strip cs another $500 for bloodwork”
Describe your experience with your nurse at Spring Fertility Silicon Valley. (Assigned nurse: maryam)
Maryam was the best nurse. She went above and beyond to take care of me and answer my questions. I am really inquisitive.
Describe your experience with Spring Fertility Silicon Valley.
Strengths: convenience; organized; clean Weaknesses: can be better at explaining the initial timing and start criteria; some doctors in clinic can be more empathetic The clinic is doing a great job overall.
Describe your experience with your monitoring appointments at Spring Fertility Silicon Valley.
They were easy to schedule in general morning timeframe.
Describe the costs associated with your care under Debra Minjarez at Spring Fertility Silicon Valley.
$13000- $10K for procedure and another $3K medicine
7
Doctor
Debra Minjarez
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
8
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, 19 Eggs Frozen
NPS
10
NPS
10
Age 38
2 Egg Freezing
East Asian
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Harris was very clear with his communication, he was funny and energetic, which help to ease my anxiety. I really appreciate his direct communication and honesty with treatment. He was thorough in presenting all the different options for treatment and was patience with me. I appreciate how he was informative and helpful and stay very neutral in his presentation.
The [Spring Fertility] clinic is very new with lots of techie stuff seems very futuristic. Very clean and safe. The location has its own parking lot and easy accessible to the public. The clinic has patients privacy as priority very spacious and private room for examination...He was very responsive and caring throughout my treatment and it made me felt important and well taken care of
How was your experience with Isiah Harris at Spring Fertility Silicon Valley?
Dr. Harris was very clear with his communication, he was funny and energetic, which help to ease my anxiety. I really appreciate his direct communication and honesty with treatment. He was thorough in presenting all the different options for treatment and was patience with me. I appreciate how he was informative and helpful and stay very neutral in his presentation.
What's one piece of advice would you give a prospective patient of Isiah Harris at Spring Fertility Silicon Valley?
Ask questions he's very knowledgeable and helpful with providing you lots of options.
During treatment, were you treated like a number or a human with Isiah Harris at Spring Fertility Silicon Valley?
He was very responsive and caring throughout my treatment and it made me felt important and well taken care of
Describe the protocols Isiah Harris used in your cycles at Spring Fertility Silicon Valley and their degree of success.
The preparation for eggs freezing is a long journey. I know there were injections daily to weekly labs. Dr. Harris stayed communicative with me in adjusting my dosages almost daily and provided results of labs and explained what's expected each steps
Describe your experience with the nursing staff at Spring Fertility Silicon Valley.
Very responsive and helpful.
Describe your experience with Spring Fertility Silicon Valley.
The clinic is very new with lots of techie stuff seems very futuristic. Very clean and safe. The location has its own parking lot and easy accessible to the public. The clinic has patients privacy as priority very spacious and private room for examination.
Describe the costs associated with your care under Isiah Harris at Spring Fertility Silicon Valley.
the cost was competitive with similar services
Describe Isiah Harris's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility Silicon Valley.
N/A
10
Doctor
Isiah Harris
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2021, Successful
NPS
10
NPS
10
Age 39
1 IUI
South Asian
Income $200K - $499K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Lee was warm and caring about our situation. She was helpful and hopeful throughout the process...We came to her having suffered 2 miscarriages and she was hopeful that we would successfully conceive. She helped us understand all of our options, and create a multi-faceted approach to conceiving. Through this process she continuously checked in and made us feel comfortable with what was happening. In the end we were able to successfully conceive...
The clinic [Spring Fertility] was great. The entire care team were very nice and responsive to our needs. Additionally, the clinic was very clean and felt like a safe space for us to create a strategy with our doctor...Dr. Lee was great...She helped us understand all of our options, and create a multi-faceted approach to conceiving. Through this process she continuously checked in and made us feel comfortable with what was happening...
How was your experience with Malinda Lee at Spring Fertility Silicon Valley?
Dr. Lee was great. We came to her having suffered 2 miscarriages and she was hopeful that we would successfully conceive. She helped us understand all of our options, and create a multi-faceted approach to conceiving. Through this process she continuously checked in and made us feel comfortable with what was happening. In the end we were able to successfully conceive.
What's one piece of advice would you give a prospective patient of Malinda Lee at Spring Fertility Silicon Valley?
Be open and honest with her as this helps her create the best plan of action for your situation.
During treatment, were you treated like a number or a human with Malinda Lee at Spring Fertility Silicon Valley?
Dr. Lee was warm and caring about our situation. She was helpful and hopeful throughout the process.
Describe the protocols Malinda Lee used in your cycles at Spring Fertility Silicon Valley and their degree of success.
Dr. Lee suggested we start with timing our intercourse for the best conception window. Dr. Lee also suggested we try IUI at the same time as this would allow us to increase our chances of conception and move through the process more quickly. This strategy ended up working for us on the first try.
Describe your experience with Spring Fertility Silicon Valley.
The clinic was great. The entire care team were very nice and responsive to our needs. Additionally, the clinic was very clean and felt like a safe space for us to create a strategy with our doctor. We would highly recommend.
10
Doctor
Malinda Lee
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, 18 Eggs Frozen
NPS
10
NPS
10
Age 33
1 Egg Freezing
European
Income $200K - $499K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Every interaction I had with Dr.Vaughn was professional, information and pleasant...I felt I could trust her and be open and honest with my thoughts, fears and hopes for the egg freezing processing. Every single appointment I felt I had an open path of communication, I was informed and educated on the status and next steps....
From the front desk, nurses and blood retrieval staff everyone [at Spring Fertility] was friendly, professional and helpful...The clinic was Beautiful and modern. It was welcoming, friendly and professional...4K medicine 12k procedure...It was conveniently located in the Silicon Valley....[protocol included] Regular ultrasounds, discussions on medication, egg retrieval, post egg retrieval summary and next steps.
How was your experience with Sara Vaughn at Spring Fertility Silicon Valley?
The entire experience of freezing eggs and managing fertility can be anxiety inducting and daunting. From the moment I met Dr.Vaughn I felt I could trust her and be open and honest with my thoughts, fears and hopes for the egg freezing processing. Every single appointment I felt I had an open path of communication, I was informed and educated on the status and next steps. I genuinely looked forward to each appointment and felt that Dr.Vaughn was fully invested in me and my success with egg retrieval and freezing.
What's one piece of advice would you give a prospective patient of Sara Vaughn at Spring Fertility Silicon Valley?
Egg freezing is a very involved and time consuming process that you need to be fully dedicated to.
During treatment, were you treated like a number or a human with Sara Vaughn at Spring Fertility Silicon Valley?
Every interaction I had with Dr.Vaughn was professional, information and pleasant.
Describe the protocols Sara Vaughn used in your cycles at Spring Fertility Silicon Valley and their degree of success.
Regular ultrasounds, discussions on medication, egg retrieval, post egg retrieval summary and next steps.
Describe your experience with the nursing staff at Spring Fertility Silicon Valley.
From the front desk, nurses and blood retrieval staff everyone was friendly, professional and helpful.
Describe your experience with Spring Fertility Silicon Valley.
The clinic was Beautiful and modern. It was welcoming, friendly and professional. I looked forward to each appointment in ten Sunnyvale office. It was conveniently located in the Silicon Valley near my home. Highly recommend
Describe the costs associated with your care under Sara Vaughn at Spring Fertility Silicon Valley.
4K medicine 12k procedure
10
Doctor
Sara Vaughn
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2023 - 2024, 20 Eggs Frozen
NPS
10
NPS
10
Age 37 - 38
1 Egg Freezing
European
Income $50K - $99K
Engineer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Gaya Murugappan has a] Very professional physician and has a great bedside manner...is positive and friendly...answered all of my detailed questions and walked me through each procedure and what to look forward to...was communicated with very regularly and thoroughly....questions were answered in a timely and detailed manner.
[Spring Fertility Silicon Valley is] Extremely clean, professional, modern design clinic. Very sanitary and stocked with items patients may need. Good ambience and music and two front desk coordinators available at all times for answering scheduling questions and to contact nurses or doctor.
How was your experience with Gaya Murugappan at Spring Fertility Silicon Valley?
Very professional physician and has a great bedside manner. She is positive and friendly. She answered all of my detailed questions and walked me through each procedure and what to look forward to. I felt like I was in good hands.
What's one piece of advice would you give a prospective patient of Gaya Murugappan at Spring Fertility Silicon Valley?
Ask any questions at each visit
During treatment, were you treated like a number or a human with Gaya Murugappan at Spring Fertility Silicon Valley?
I was communicated with very regularly and thoroughly. My questions were answered in a timely and detailed manner. Everybody involved was very friendly.
Describe the protocols Gaya Murugappan used in your cycles at Spring Fertility Silicon Valley and their degree of success.
I was communicated with in person and through the clinic portal by messages each time I came in. My medication was adjusted after blood work sometimes and I was advised on what to do very well.
Describe your experience with the nursing staff at Spring Fertility Silicon Valley.
They were available to talk in person and by phone at my request, as well as through the portal.
Describe your experience with Spring Fertility Silicon Valley.
Extremely clean, professional, modern design clinic. Very sanitary and stocked with items patients may need. Good ambience and music and two front desk coordinators available at all times for answering scheduling questions and to contact nurses or doctor.
Describe the costs associated with your care under Gaya Murugappan at Spring Fertility Silicon Valley.
9,000
10
Doctor
Gaya Murugappan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility Silicon Valley
Silicon Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5