Spring Fertility San Francisco

5 doctors work here

Rated 8.9
Strongly recommend: 78%Neutral: 14%Don't recommend: 8%8.9
78% strongly recommend
196 reviews
LGBTQ+ Competent Care
LGBTQ+ Competent Care

Based on reviews from the LGBTQ+ community.

Operations
9.3
9.3
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.3
9.3
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.2
8.2
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.2
9.2
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
8
8
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
8.2
8.2
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
2,175
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 3 offices

Redwood City
570 Price Avenue
Redwood City, CA 94063
San Francisco
1 Daniel Burnham Court
San Francisco, CA 94109
San Francisco - SOMA
425 Mission St
San Francisco, CA 94105
Show 1 more

196 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
6
NPS
7
Age 41
1 IVF
Male Factor
East Asian
Income $200K - $499K
2nd of 2 Docs
Doesn't Recommend
Neutral
Successful
I saw Dr. Tran Tran maybe 4 times throughout the process including an initial video consult. Dr. Tran is present for the major procedures and consults, but I always felt he was a on a tight schedule because he has a lot of patients, so there wasn’t much of a relationship established. He asked if I had questions at phone and in person appointments, but any questions I had later were communicated through the patient coordinator or nurse. Interactions were quick and to the point with him. Have all of your questions ready in advance.
I liked that I could choose to schedule an appointment at their [Spring Fertility] SF or Redwood City office through throughout the process. Their flexibility was appreciated. The facilities were both clean and they offer snacks/drinks to waiting patients...Both the coordinator and nurse answered all of my questions and were extremely warm, quick to respond, and thorough. I give them top ratings for customer service!
How was your experience with Nam Tran at Spring Fertility San Francisco?
He’s very knowledgeable and I trusted his judgement concerning our course of treatment. Dr. Nam has a lot of patients splits time between locations in the Bay Area. He seemed to jump from one appointment to the next, so aside from the initial consult, time isn’t spent sitting down to talk. He’ll tell you directly how things are going and the next steps he recommends. Exchanges and visits were quick.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
Dr. Tran relies heavily on his great staff for most communications with patients. If you’re looking for more of a patient - doctor experience, you may want to consider another doctor. However, Dr. Nam is experienced and can answer any question asked.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
I saw Dr. Tran Tran maybe 4 times throughout the process including an initial video consult. Dr. Tran is present for the major procedures and consults, but I always felt he was a on a tight schedule because he has a lot of patients, so there wasn’t much of a relationship established. He asked if I had questions at phone and in person appointments, but any questions I had later were communicated through the patient coordinator or nurse. Interactions were quick and to the point with him. Have all of your questions ready in advance.
Describe the protocols Nam Tran used in your cycles at Spring Fertility San Francisco and their degree of success.
Initial genetic screening for husband and myself (recommended). Hormone injections for egg retrieval, freezing sperm sample as a back up for fertilization, ICSI (male infertility: low sperm count and motility), freezing embryos and placing me on birth control while waiting for PGT results, and more injections to ramp up for the transfer of one embryo.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Sharon (nurse), Michelle (patient coordinator))
I saw a nurse practitioner or someone in training for most of my ultrasounds and received the majority of communications and news from the patient coordinator and nurse assigned to me. Both the coordinator and nurse answered all of my questions and were extremely warm, quick to respond, and thorough. I give them top ratings for customer service! They made the complicated process of IVF bearable and were clear in their explanations of medications, coordination with my pharmacy, and the many questions I had about the process and timeline. On site staff were also very friendly and welcoming.
Describe your experience with Spring Fertility San Francisco.
I liked that I could choose to schedule an appointment at their SF or Redwood City office through throughout the process. Their flexibility was appreciated. The facilities were both clean and they offer snacks/drinks to waiting patients. RWC is a smaller branch and wasn’t as nice, but does have dedicated parking. Staff was great at both locations. Wait time at the SF office was often longer than in RWC because more doctors work out of SF. My one major gripe with Spring was the financial coordinator I worked with on their finance team. Navigating insurance plan coverage can be quite daunting and stressful for people going through this journey. It’s an expensive leap of faith especially here in the Bay Area. I’d expect someone who can lend a supportive ear and explain the nuance of insurance plans and how those impact Spring’s financial payment model. I felt the coordinator lacked essential knowledge, sympathy, and was very robotic in her responses. Basically checking emails off her list with no compassion or accountability. She would flat out tell me the information I received from speaking directly with my insurance company was wrong causing me to re-contact a lot of departments and companies. Ultimately wasting my time because SHE had the wrong information. She never apologized or acknowledged any mistakes on her side. I asked for a replacement financial coordinator because my husband and I both found her extremely rude. To my surprise, they refused to give me a different rep and I almost switched providers because the thought of working with her further caused me so much anxiety on top of an already stressful process. If you have 100% fertility coverage or 0% coverage and need to pay out of pocket, then you won’t have to go through the headache I experienced clarifying partial coverage or lifetime maximums, otherwise beware.
Describe your experience with your monitoring appointments at Spring Fertility San Francisco.
Straightforward and waiting time was minimal at the Redwood City office.
Describe the costs associated with your care under Nam Tran at Spring Fertility San Francisco.
My insurance covered most of the fees not including appointment and medication co-pays ($1500). My copay was $25 per visit. My estimate if we had paid out of pocket would have been around $30-35k for one round of egg retrieval, IVF with ICSI, and medications.
What specific things went wrong at Spring Fertility San Francisco?
  • Provided conflicting information
Describe the specific things that went wrong at Spring Fertility San Francisco.
The inconsistency was with the financial coordinator. She sent paperwork with the wrong information. Information that we had confirmed multiple times with various parties. I had to email her asking to confirm before I signed the form as we had just finished many days of communications about the correct number. Rather than apologizing and saying she corrected the mistake, she simply emailed saying the form was in my portal. No mention that she changed the number. Very transactional communications and no accountability.
6
Doctor
Nam Tran
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
2 of 5
7
Clinic
Spring Fertility San Francisco
Redwood City
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
6
NPS
0
Age 33 - 34
1 IUI
1 IVF
Unexplained
Black or African-American
Income $200K - $499K
1st of 3 Docs
1 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I came to Dr. Harris for my first IUI, which I did during a Letrozole cycle. He was supportive but said I'd have better success with IVF. After the second failed IUI (chemical pregnancy), I begun IVF, so in a way I feel like he was right all along but it took me awhile to get there emotionally/mentally. IVF hasn't been as much of a "sure bet" as he explained it would be.
I preferred interacting with Dr. Harris [at Spring Fertility] directly to discuss my treatment plan. Initially, I was assigned to Nanette who was difficult to reach via e-mail and sometimes I didn't understand her recommendations. Additionally, I had one chemical pregnancy and she didn't provide the level of compassion I expected from a nurse.
How was your experience with Isiah Harris at Spring Fertility San Francisco?
Dr. Harris was relatable and easy to talk to; in the few visits where my husband joined me, he provided a place that was comfortable for a man going through this process. He was very clear on his thoughts on IUI vs. IVF up front but mentally, I wasn't ready to go straight to IVF w/o trying IUI. He respected my decision and supported me. He is very optimistic and always tells me everything "looks great" which is ironic because I feel like I'd be pregnant already if everything was truly "great". As I experienced set backs, one being a lab error (scheduled for the wrong day for my FET), Dr. Harris accepted accountability but was pretty dismissive of my emotional state and just kept saying he has faith I will eventually be a mom despite acknowledging the IVF fatigue I was experiencing. He also provided a "pregnancy guarantee" which never came into fruition under his care so it felt a bit like an empty promise.
What's one piece of advice would you give a prospective patient of Isiah Harris at Spring Fertility San Francisco?
Take advantage of the time you have with him and ask a lot of questions. During each treatment I would ask him the questions I had instead of trying to schedule calls thru the clinic. But if I needed to do calls through the clinic, I'd do that. Do not always depend on the nurse being your "middle man". He's a great doctor but I cannot recommend the clinic in good faith. They don't care about their patients in the way you deserve to be cared for.
During treatment, were you treated like a number or a human with Isiah Harris at Spring Fertility San Francisco?
Dr. Harris was personable and spoke in terms I understood. However when things started getting difficult (failed transfer) he was seemingly less understanding, said that 1/3 embryo doesn't result in a live birth and was overly optimistic which didn't help the pain I was experiencing. Towards the end of treatment it was clear to me that Spring was processing patients like a factory vs. a personalized experience. This became evident when my protocol was impacted due to a clinical error.
Describe the protocols Isiah Harris used in your cycles at Spring Fertility San Francisco and their degree of success.
I have "unexplained infertility", before trying I visited him to get the full work up to ensure my reproductive system was working as expected. However, I never had a HSG which I feel like is odd for someone who was doing IUI. I came to Dr. Harris for my first IUI, which I did during a Letrozole cycle. He was supportive but said I'd have better success with IVF. After the second failed IUI (chemical pregnancy), I begun IVF, so in a way I feel like he was right all along but it took me awhile to get there emotionally/mentally. IVF hasn't been as much of a "sure bet" as he explained it would be.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Jill)
I preferred interacting with Dr. Harris directly to discuss my treatment plan. Initially, I was assigned to Nanette who was difficult to reach via e-mail and sometimes I didn't understand her recommendations. Additionally, I had one chemical pregnancy and she didn't provide the level of compassion I expected from a nurse. She rarely replied to my emails in a timely fashion and I recently learned she works from home so I've never met her in person. Upon expressing concern to Spring about my nurse, they changed me to Jill who is FANTASTIC. She has really been an angel in the entire process, addressing all of the gaps I expressed with the previous nurse. However, when Jill is out I do not trust the other nurses to fully execute my care. For example, when Jill was out of the office another nurse scheduled my FET on the wrong day, meaning I missed my window of repetitive and the FET was cancelled which was heart breaking. I am really displeased with this outcome and working with the clinic & Dr. Harris specifically on being made "whole" from this devastating experience which means another FET to be covered by Spring.
Describe your experience with Spring Fertility San Francisco.
Spring clinic is conveniently located in Redwood City, San Francisco and Oakland. Their clinics are state of the art and have a clean aesthetic with coordinating decor which is welcoming. They are very timely with their appointments. However, Spring does not take time to understand underlying fertility issues and the items they miss could be the reason you aren't conceiving. I can't trust them whole heatedly and they do not treat you like person with the several hoops you need to jump through to talk to the doctors.
Describe your experience with your monitoring appointments at Spring Fertility San Francisco.
Spring is a Fertility Factory, sometimes they get it right and thats sheer luck but mostly they don't.
Describe the costs associated with your care under Isiah Harris at Spring Fertility San Francisco.
100% covered by Progyny insurance after meeting my insurance deductible
Describe Isiah Harris's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
I wouldn't mind twins but Dr. Harris said he would only transfer one embryo at my age.
What specific things went wrong at Spring Fertility San Francisco?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Failed to convey critical information
  • Lost or damaged samples
  • Canceled a cycle due to clinic error
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Spring Fertility San Francisco.
My cycle coordinator (Michelle) is dealing with 1000 other clients and at times it feels like a factory operation instead of a fertility experience. She has made typos in emails and sent incorrect information so I second guess every email she sends which is unfortunate but she has gotten a little better, so I am thankful for that. Now I am working primarily with Dr. Harris & Nurse (Jill) for my communications.
6
Doctor
Isiah Harris
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
2 of 5
0
Clinic
Spring Fertility San Francisco
Redwood City
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 35
1 Embryo Freezing
Unexplained
Ashkenazi Jewish
Income $500K+
Marketer or PR
2nd of 2 Docs
IVF With Other Docs
1 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Tran really cares about his patients - he spent time up front understanding our family, the # of kids we wanted, etc and tried to see me for almost all of my appointments. During the procedures like retrieval and transfer, he was especially caring and checked in on me multiple times...he can be direct and to the point, but for this type of doctor that’s really what you want and need. He cares so much about his patients and staff...
The nursing staff [at Spring Fertility] was amazing - by the end I felt like friends and I didn’t want to stop working with them. They’re super responsive and go out of their way to answer extra questions and make sure you have everything you need. What’s more, they have good relationships w the doctors and you can tell the entire clinic is really working as a team...You see your doctor almost every time, the doctors actually care about you as a human, the staff is incredibly easy to interact with...
How was your experience with Nam Tran at Spring Fertility San Francisco?
Dr. Tran is an amazing doctor. At first, he’s not the “warmest” person but he truly cares about his patients and his bedside manner becomes warmer as you get to know him more - he goes out of his way to see you at every appointment possible, remembers personal details, cares a LOT about his staff, and goes above and beyond during procedures like the retrieval and transfer to really check that you’re doing ok physically and emotionally. On top of that, he’s super practical and compared to other doctors I’ve seen, is really invested in the most straightforward path to get you a child. I am fully planning to use Dr Tran again and couldn’t be happier.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
Don’t let Dr Tran’s initial style discourage you — he can be direct and to the point, but for this type of doctor that’s really what you want and need. He cares so much about his patients and staff.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
Dr Tran really cares about his patients - he spent time up front understanding our family, the # of kids we wanted, etc and tried to see me for almost all of my appointments. During the procedures like retrieval and transfer, he was especially caring and checked in on me multiple times.
Describe your experience with your nurse at Spring Fertility San Francisco.
The nursing staff was amazing - by the end I felt like friends and I didn’t want to stop working with them. They’re super responsive and go out of their way to answer extra questions and make sure you have everything you need. What’s more, they have good relationships w the doctors and you can tell the entire clinic is really working as a team.
Describe your experience with Spring Fertility San Francisco.
Every clinic is going to feel a little bit of a factory as there’s way more demand for fertility services than there’s doctors. That being said, I thought spring was much better than UCSF. You see your doctor almost every time, the doctors actually care about you as a human, the staff is incredibly easy to interact with. Just across the board I really felt it was a great experience.
Describe the costs associated with your care under Nam Tran at Spring Fertility San Francisco.
N/A as my employer has fertility coverage
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
Dr Tran refuses to do multiple embryo transfers
10
Doctor
Nam Tran
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Spring Fertility San Francisco
Redwood City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, 8 Eggs Frozen
NPS
10
NPS
10
Age 32
1 Egg Freezing
East Asian
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He also put me to ease with some of my initial questions and concerns. During my initial ultrasound, Dr. Harris expressed his expectations clearly and was more than willing to explain things further when I asked. All in all, we were able to retrieve and freeze exactly the number of eggs he anticipated and on the timeline I had aimed for...
[Spring Fertility] Strengths: Spring is a well-oiled machine. I never waited more than 2 minutes to be seen and everything was extremely organized and thought through ahead of time. Most of my appointments took place at 7am, which worked very well for my schedule. I loved that I didn't have to work through an intense phone tree when I called the main line to speak with someone
How was your experience with Isiah Harris at Spring Fertility San Francisco?
I absolutely enjoyed working with Dr. Harris! From the first time we met (he came out to the waiting room to greet me himself and even behind the mask, I could tell he had the biggest smile) I felt like he was just as excited for my journey as I was. He also put me to ease with some of my initial questions and concerns. During my initial ultrasound, Dr. Harris expressed his expectations clearly and was more than willing to explain things further when I asked. All in all, we were able to retrieve and freeze exactly the number of eggs he anticipated and on the timeline I had aimed for.
What's one piece of advice would you give a prospective patient of Isiah Harris at Spring Fertility San Francisco?
Dr. Harris has a wealth of knowledge - I recommend you come to each appointment with your questions ahead of time so you make sure they're all covered!
During treatment, were you treated like a number or a human with Isiah Harris at Spring Fertility San Francisco?
From my first call to my follow up consultation with Dr. Harris, each person I spoke with at Spring displayed nothing but empathy and authentic dedication to helping me with my egg freezing journey.
Describe the protocols Isiah Harris used in your cycles at Spring Fertility San Francisco and their degree of success.
I had told Dr. Harris about my timeline to complete the egg freezing cycle - which was short - and he was very willing to be flexible with me. I really appreciated that he spent the time to make sure I understood the pros and cons of working within my timeline, which helped me make an informed decision about next steps.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Beth)
Beth is an absolute ROCK STAR. I had so many questions as I was beginning the injection series and Beth was so patient, understanding, and genuinely helpful in making sure I felt comfortable every step of the way. On two occasions, I e-mailed her over a weekend with a question and she gave me a phone call within 15 minutes each time to answer my questions. This level of support was absolutely above and beyond! Beth really helped me feel confident throughout the treatment cycle.
Describe your experience with Spring Fertility San Francisco.
Strengths: Spring is a well-oiled machine. I never waited more than 2 minutes to be seen and everything was extremely organized and thought through ahead of time. Most of my appointments took place at 7am, which worked very well for my schedule. I loved that I didn't have to work through an intense phone tree when I called the main line to speak with someone. Weaknesses: Truthfully, I can't think of any. I had a lot of trouble with the routine blood work during every visit, however this is mainly due to my body not cooperating with me and not the fault of the medical assistants. Ultimately, I went into this experience with someone tepid expectations and Spring blew me away on all fronts.
What specific things went wrong at Spring Fertility San Francisco?
  • Lost or damaged samples
Describe the specific things that went wrong at Spring Fertility San Francisco.
A few vials of blood from my initial bloodwork clotted and I had to go in for another blood draw.
10
Doctor
Isiah Harris
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
Redwood City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 38
2 Egg Freezing
Engineer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Harris is the nicest, most empathetic doctor I have ever had. Even with a mask on his smile is contagious. He has so much positive energy which helped me get through everything. He was not excessively optimistic. He helped me to set reasonable or even a little bit low expectations so that I could be prepared for various things that could happen. He took time to answer all the questions I threw at him. It is on you to ask questions though if you are interested in non-essential things. I was amazed how well he kept track of my case while also taking care of many other patients.
All of the nurses that took care of me [at Spring Fertility] were amazing and so nice. I emailed Aubrey so many questions everyday and she was so patient and compassionate and helpful. The nurses in the Redwood City clinic and surgical nurses in SF were great. I couldn't ask for a better team. Both of my cycles were during the COVID lockdown and I still felt like everyone was so warm and professional. No one asked me to write a review, I just had such a good experience with Dr. Harris and the clinic overall that I wanted to say thank you to these awesome heroes!
How was your experience with Isiah Harris at Spring Fertility San Francisco?
Dr. Harris is super nice. He is also very experienced and sharp. He has a compassionate nature and a good sense of humor. He also helped someone else I know and she said he was amazing with her as well through a long IVF journey.
What's one piece of advice would you give a prospective patient of Isiah Harris at Spring Fertility San Francisco?
I think choosing a doctor is personal so you might want to do a consultation with a couple of doctors and then choose which one you felt best with. If you work with Dr. Harris or any doctor I'd say make sure to do some research on IVF so that you can know what questions to ask. Write down your questions and don't hesitate to ask them to your doctor and nurses.
During treatment, were you treated like a number or a human with Isiah Harris at Spring Fertility San Francisco?
Dr. Harris is the nicest, most empathetic doctor I have ever had. Even with a mask on his smile is contagious. He has so much positive energy which helped me get through everything. He was not excessively optimistic. He helped me to set reasonable or even a little bit low expectations so that I could be prepared for various things that could happen. He took time to answer all the questions I threw at him. It is on you to ask questions though if you are interested in non-essential things. I was amazed how well he kept track of my case while also taking care of many other patients.
Describe the protocols Isiah Harris used in your cycles at Spring Fertility San Francisco and their degree of success.
First cycle we did a follicular protocol with Aygestin and ten days of Gonal and Menopur with great results. Second cycle we did a midluteal protocol where you start 5 days after ovulation and twelve days of Gonal and Menopur with even better results. The doctor said he wished he could take credit but there is some randomness in how many follicles your body has each month so unclear how much the protocol helped but I was very happy he could make adjustments based on my first cycle to create a better second cycle and that he was humble about it and how well it worked.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Aubrey Baker)
All of the nurses that took care of me were amazing and so nice. I emailed Aubrey so many questions everyday and she was so patient and compassionate and helpful. The nurses in the Redwood City clinic and surgical nurses in SF were great. I couldn't ask for a better team. Both of my cycles were during the COVID lockdown and I still felt like everyone was so warm and professional. No one asked me to write a review, I just had such a good experience with Dr. Harris and the clinic overall that I wanted to say thank you to these awesome heroes!
Describe your experience with Spring Fertility San Francisco.
Spring does a lot of little things that are very nice like letting you email your nurse. They also have a great website with videos about everything including how to do all the shots. They spoiled me with things like they gave me a small box of chocolate when I finished my retrievals. Their clinics are nice and clean and nicely decorated. For me I am near Redwood City so it was not ideal I had to go to SF for weekend appointments and retrieval but it was worth it to me. Since I did have appointments on weekends and on two holidays I ended up seeing some different doctors (Dr. Tran, Dr. Fisher and NP Audrey Krall) but I felt like they very cohesively communicated my case and my instructions with Dr. Harris and my nurse Aubrey Baker. I got a lot of phone calls before and after the retrieval to make sure my questions were answered. They all make up a great team. I think with any clinic you do have to realize that you need to be informed and not expect the nurses or doctors will totally hold your hand on everything. You need to educate yourself about your body, IVF, risks, statistics and options and ask them lots of questions. Keep low/reasonable expectations for everything to minimize bad surprises or disappointment. It is very hard to predict your outcome and the doctors are trying their best but you need to advocate for yourself and raise any concerns. I advise creating a document or notebook for yourself with your plan, your options, your risks, your questions just like you might do for a work project. I recommend therapy or a support group as needed. Part of your plan should be how you will handle all the uncertainty in this process through things like music, art, meditation, friends, movies, time off, baking, etc. It is very hard on your body and your mind.
10
Doctor
Isiah Harris
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
Redwood City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2020, Successful
NPS
10
NPS
10
Age 34
1 IVF
2nd of 2 Docs
2 IVF With Other Docs
Surrogacy With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Harris has been a perfect blend of being very skilled at what he does and also being great with patients...He strongly encouraged single embryo transfer in our case, which matched what we wanted...The treatment plan felt tailored to us. He reviewed past failed rounds from another clinic and was clear about what changes he'd make and why..
She was responsive and organized, which helped me feel confident going into the procedure...Much of results at an IVF clinic rests in the lab and the embryologists, not just the doctors. Spring seems to excel at attracting great doctors and nurses as well as running a finely tuned lab. The lab provided so much more data about the embryo growth and evaluation than we got at our previous clinic. Everything feels state of the art and driven by data, which seems to be reflected in the results they're able to achieve.
How was your experience with Isiah Harris at Spring Fertility San Francisco?
Dr. Harris has been a perfect blend of being very skilled at what he does and also being great with patients. It's not enough to know what you're doing if you can't communicate it, and he does this well. At my former clinic I often left more confused, but here I leave every conversation feeling more confident. The protocols seem more in line with current research and are more data-driven from beginning to end. Dr. Harris feels personally invested in the outcome and takes his time to make sure we're on the same page.
What's one piece of advice would you give a prospective patient of Isiah Harris at Spring Fertility San Francisco?
Consider the cost of repeated rounds vs getting the best possible results the first time. We flew in from out of state just to work with Dr. Harris. We paid more than if we had stayed local (plus the travel costs) and I only wish we made that decision sooner. We had 2 failed rounds at a local clinic. Dr. Harris got far better results with a single round, meaning we would have saved money to just start with him.
During treatment, were you treated like a number or a human with Isiah Harris at Spring Fertility San Francisco?
The treatment plan felt tailored to us. He reviewed past failed rounds from another clinic and was clear about what changes he'd make and why. Far more comforting than trying roughly the same stuff again and again. His bedside manner was also far warmer and reassuring. I didn't think I cared about bedside manner (just get me the results!) but in a process with so much anxiety, it has been truly helpful.
Describe the protocols Isiah Harris used in your cycles at Spring Fertility San Francisco and their degree of success.
Ovulation predictor kits to identify ovulation. Menopur and Gonal-F with decreased dosage the last few days of stimulation. Cetrotide starting day 8 of stim. Leuprolide and Novarel to trigger on Day 11. Retrieval on Day 13 under anesthesia (didn't feel a thing). 21 eggs retrieved and 19 were mature. All 19 fertilized successfully using ICSI. By day 3, 15 embryos were growing and considered good quality. By Day 6, we had 7 blastocysts that were biopsied. PGT testing found 4 to be euploid/normal. We haven't transferred any of these yet.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Beth - Nurse)
Everyone at Spring has been friendly throughout the process. My nurse, Beth, met with me to answer questions about injections, review the plan before the retrieval, and followed up afterwards as well. She was responsive and organized, which helped me feel confident going into the procedure.
Describe your experience with Spring Fertility San Francisco.
Much of results at an IVF clinic rests in the lab and the embryologists, not just the doctors. Spring seems to excel at attracting great doctors and nurses as well as running a finely tuned lab. The lab provided so much more data about the embryo growth and evaluation than we got at our previous clinic. Everything feels state of the art and driven by data, which seems to be reflected in the results they're able to achieve.
Describe the costs associated with your care under Isiah Harris at Spring Fertility San Francisco.
$18-19K for monitoring, egg retrieval, embryo creation, genetic testing. $4-5K for stimulation meds. $2-3K for initial consultation and screening. (Haven't paid for embryo transfer yet.)
Describe Isiah Harris's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
He strongly encouraged single embryo transfer in our case, which matched what we wanted, and what our gestational carrier preferred as well. He was very willing to review the risks and discuss the underlying reasoning with us.
10
Doctor
Isiah Harris
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
Redwood City
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021, Consult
NPS
0
NPS
0
Age 32
Diminished Ovarian Reserve
Unexplained
East Asian
Income $200K - $499K
Business Executive
Only Doc Seen
IVF With Other Docs
Egg Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Tran does not have a good bedside manner. He was entirely agitated, annoyed, and distant during our appointments. He couldn't answer our questions, or wouldn't provide a clear answer. He was really unprofessional - cussing, overly blunt, and cut me off mid-sentence several times. He also went on weird random rants that didn't really have to do with my care...I would not feel safe having him as my doctor - his language, tone, and attitude were all unpleasant...
My experience there [Spring Fertility] was very intense, and insensitive. I would suggest seeing another doctor besides Dr. Tran. I really regret waiting to see him specifically. I hope that the next patient will have better luck than I did...Consultation $450...Dr. Tran does not have a good bedside manner. He was entirely agitated, annoyed, and distant during our appointments. He couldn't answer our questions, or wouldn't provide a clear answer. He was really unprofessional - cussing, overly blunt, and cut me off mid-sentence several times.
How was your experience with Nam Tran at Spring Fertility San Francisco?
Because of his behavior, I would not recommend anyone to see Dr. Tran. He is easily annoyed and agitated. I would not feel safe having him as my doctor - his language, tone, and attitude were all unpleasant. He is very detached, judgemental, and a bully.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
If you plan on seeing him, stand up for yourself, do not let him push you around. He will try to make you feel less than human.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
Dr. Tran does not have a good bedside manner. He was entirely agitated, annoyed, and distant during our appointments. He couldn't answer our questions, or wouldn't provide a clear answer. He was really unprofessional - cussing, overly blunt, and cut me off mid-sentence several times. He also went on weird random rants that didn't really have to do with my care.
Describe your experience with Spring Fertility San Francisco.
My experience there was very intense, and insensitive. I would suggest seeing another doctor besides Dr. Tran. I really regret waiting to see him specifically. I hope that the next patient will have better luck than I did.
Describe the costs associated with your care under Nam Tran at Spring Fertility San Francisco.
Consultation $450
What specific things went wrong at Spring Fertility San Francisco?
  • Failed to convey critical information
0
Doctor
Nam Tran
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
1 of 5
0
Clinic
Spring Fertility San Francisco
Redwood City
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
1
NPS
0
Age 36
1 IVF
East Asian
Doctor
2nd of 2 Docs
1 IUI With Other Docs
3 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Successful
When I first met Dr. Harris at the consultation, he was very warm and optimistic...When I had trouble with being seen in his clinic during the retrieval cycle, he would try to reassure me and told me to contact him directly, but he never gave me any way to contact him directly. He would say "just email me" but never gave me his email address...That was it. No further contact. He never sought out the results of the transfer.
The ancillary staff [at Spring Fertility] was a source of stress. I always wanted the first morning time slot for monitoring appointments so that I could go to work afterwards. The nurse practitioner was late several times. If I need to schedule my appointment for 7am, it's because I have to be somewhere afterwards! The clinic nurse couldn't answer questions about the medications I needed to fill at a pharmacy (simple questions like the name of the medication) despite asking repeatedly.
How was your experience with Isiah Harris at Spring Fertility San Francisco?
When I first met Dr. Harris at the consultation, he was very warm and optimistic. I had several cycles at another facility that did not go well, but Dr. Harris was positive that we could do better at Spring Fertility. When I had trouble with being seen in his clinic during the retrieval cycle, he would try to reassure me and told me to contact him directly, but he never gave me any way to contact him directly. He would say "just email me" but never gave me his email address. After transferring the only embryo fro that cycle, he contacted me once (2 weeks after the transfer) to say "congratulations" on rising betas but "still long way to go" and never contacted me again. That was it. No further contact. He never sought out the results of the transfer. I ended up having a successful pregnancy. The next time I heard from his clinic was 6 months postpartum. I asked to speak to Dr. Harris to let him know I was disappointed the clinic didn't seem to care to find out the results of the transfer. Dr. Harris suggested that I didn't check my email or reply to them (at which point they stopped contacting patients after 2 tries) -- none of which is true.
During treatment, were you treated like a number or a human with Isiah Harris at Spring Fertility San Francisco?
After the transfer, no one from the clinic followed up with me despite rising betas.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Nanette)
Nanette caused a lot of stress during my retrieval. She would never answer the questions posed in emails. When repeatedly asked for the names of prescribed medications, she would never include the names of drugs. I went to Walgreens trying to pick up medications for a cycle but couldn't tell the pharmacist which script I wanted. I almost came home with the wrong medication because the pharmacist tried to fill an old IVF script. I only realized when the number of pills was wrong.
Describe your experience with Spring Fertility San Francisco.
The ancillary staff was a source of stress. I always wanted the first morning time slot for monitoring appointments so that I could go to work afterwards. The nurse practitioner was late several times. If I need to schedule my appointment for 7am, it's because I have to be somewhere afterwards! The clinic nurse couldn't answer questions about the medications I needed to fill at a pharmacy (simple questions like the name of the medication) despite asking repeatedly.
What specific things went wrong at Spring Fertility San Francisco?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to convey critical information
1
Doctor
Isiah Harris
NPS
Humanity
1 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
3 of 5
0
Clinic
Spring Fertility San Francisco
Redwood City
NPS
Operations
1 of 5
Scheduling
2 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
NPS
5
NPS
5
Age 42
2 IVF
Latinx
Income $200K - $499K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Isiah Harris] is friendly, but very busy...I felt is a default protocol to everyone. Even sent medication by nurse per email without any explanation why should I take the pills. During the ultrasound never said anything I need ask all the time about the sizes and is the medicine was working well...He just does single embryo transfer
She [nurse at Spring Fertility] is friendly but not easy to reach out...They asked to take some pills before the IVF and never explain why and for what propose...The clinic seems always full, and the doctors very busy. You just see the doctor on the ultrasound time, and it less them 5 minutes. Is not possible reach out the doctors just hardly the nurses. And in my opinion they have a default protocol to everyone.
How was your experience with Isiah Harris at Spring Fertility San Francisco?
He is friendly but don't explain why the protocol, and I felt is a default protocol to everyone. Even sent medication by nurse per email without any explanation why should I take the pills. During the ultrasound never said anything I need ask all the time about the sizes and is the medicine was working well.
What's one piece of advice would you give a prospective patient of Isiah Harris at Spring Fertility San Francisco?
He is friendly, but very busy
During treatment, were you treated like a number or a human with Isiah Harris at Spring Fertility San Francisco?
He is very friendly, but not easy to reach out by phone or email
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Yvette)
She is friendly but not easy to reach out
Describe your experience with Spring Fertility San Francisco.
The clinic seems always full, and the doctors very busy. You just see the doctor on the ultrasound time, and it less them 5 minutes. Is not possible reach out the doctors just hardly the nurses. And in my opinion they have a default protocol to everyone.
Describe Isiah Harris's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
He just does single embryo transfer
What specific things went wrong at Spring Fertility San Francisco?
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at Spring Fertility San Francisco.
They asked to take some pills before the IVF and never explain why and for what propose.
5
Doctor
Isiah Harris
NPS
Humanity
4 of 5
Communication
2 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
1 of 5
Adaptability
1 of 5
5
Clinic
Spring Fertility San Francisco
Redwood City
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unsuccessful
NPS
10
NPS
9
Age 33 - 35
3 Egg Freezing
East Asian
Marketer or PR
2nd of 2 Docs
IVF With Other Docs
1 Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Harris is incredibly compassionate and always made time to explain things to me when I asked. He is very positive, but I did not feel like he was excessively so. He was realistic when things didn't go as planned, but always made me feel like a human first...[he] did a great job of navigating that with me while giving me confidence that we were doing the best we could.
Spring is a great place - they are knowledgeable, experienced, and everything is very clean and orderly. They see a lot of patients, but I think they do so in a very efficient manner. You don't always see the same doctor, which I think can feel a little impersonal, but luckily, all the doctors are wonderful so it hasn't been an issue for me...every nurse I have worked with since has been absolutely wonderful - organized, clear communicator, diligent follow up, empathetic.
How was your experience with Isiah Harris at Spring Fertility San Francisco?
Dr. Harris is a wonderful, knowledgeable doctor. He knows what he's doing, and you're in good hands with him. IVF, as a whole, is risky and success is not guaranteed. I thought Dr. Harris did a great job of navigating that with me while giving me confidence that we were doing the best we could.
What's one piece of advice would you give a prospective patient of Isiah Harris at Spring Fertility San Francisco?
Be sure to ask him any questions you have and be proactive about your own care.
During treatment, were you treated like a number or a human with Isiah Harris at Spring Fertility San Francisco?
Dr. Harris is incredibly compassionate and always made time to explain things to me when I asked. He is very positive, but I did not feel like he was excessively so. He was realistic when things didn't go as planned, but always made me feel like a human first.
Describe your experience with the nursing staff at Spring Fertility San Francisco.
My current nurse, Beth, is wonderful. In the past, I have worked with a nurse who was not very clear, often forgot to follow up with things she said she'd do, and was generally a bit frustrating. That experience still gives me a bit of anxiety, but that nurse is no longer with Spring and every nurse I have worked with since has been absolutely wonderful - organized, clear communicator, diligent follow up, empathetic.
Describe your experience with Spring Fertility San Francisco.
Spring is a great place - they are knowledgeable, experienced, and everything is very clean and orderly. They see a lot of patients, but I think they do so in a very efficient manner. You don't always see the same doctor, which I think can feel a little impersonal, but luckily, all the doctors are wonderful so it hasn't been an issue for me.
Describe the costs associated with your care under Isiah Harris at Spring Fertility San Francisco.
Covered by Progyny
What specific things went wrong at Spring Fertility San Francisco?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
Describe the specific things that went wrong at Spring Fertility San Francisco.
There was a previous nurse who failed to call in my prescriptions, but luckily, we were able to rush ship them and start everything on time.
10
Doctor
Isiah Harris
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
9
Clinic
Spring Fertility San Francisco
Redwood City
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
9
NPS
10
Age 35
PCOS
Ashkenazi Jewish
Middle Eastern
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
I felt Dr. Vaughn treated me like a human because she took the time to listen to me, answer all of my questions, continue to check in with me. She helped me work through all the information I was being given from other care providers and helped me process how that affected our work together. She also listened very well to my wishes and goals and respected them fully in our work together.
Since it was a midst the Pandemic that I started visiting Spring Fertility I only saw the team and staff there a few time. They were helpful and responsive through email and phone calls for every need or question, however...Clean center, small but I liked that. I was able to see Dr. Vaughn at this clinic which was closer to home for me when normally I think she works up in San Francisco.
How was your experience with Sara Vaughn at Spring Fertility San Francisco?
I chose Dr. Vaughn because of her experience with PCOS. It was clear from our first meeting that she knew what she was talking about and didn't just have experience but sincere expertise. I appreciated that fact that she had understanding of PCOS and was really willing to listen to my specific situation and journey. I had been working with more holistic care professionals up until meeting her and was looking for a second opinion mostly when I set my appointment. She was able to set me up with some more detailed procedures to make sure that all was working as needed and wasn't the cause of my fertility issues so far. While she ignored a lot of what I shared with her from my work with my Functional Medicine Fertility Specialist, she suggested that I have a saline sonogram and hysteroscopy which my FMD hadn't suggested. These procedures ultimately led to as close as we could get to real answers and a better larger picture understanding of how my system was functioning. I don't that this is necessarily a red flag or an issue it's just how she was trained and I appreciated her accepting and working in parallel to the holistic work I was doing without negating it or actively trying to contradict. The only other thing I would add for others trying to learn if Dr. Vaughn is a good fit is that one of the first things she looked at when I mentioned PCOS was my weight, I did not appreciate this and she eventually worked through that my weight was not the issue but as most main stream medicine professionals have a focus on weight as a first answer, especially with PCOS, Dr. Vaughn does seem to be right in line with that.
What's one piece of advice would you give a prospective patient of Sara Vaughn at Spring Fertility San Francisco?
Be ready with questions, she will take the time to explain everything but knowing the questions to ask to get the answers and explanations you need is useful. If you are someone like me and wants all the information as deep as it will go then do your research ahead of time. If you are happy to let your doctors be your fully trusted guide I don't think you can go wrong with Dr. Vaughn either, though.
During treatment, were you treated like a number or a human with Sara Vaughn at Spring Fertility San Francisco?
I felt Dr. Vaughn treated me like a human because she took the time to listen to me, answer all of my questions, continue to check in with me. She helped me work through all the information I was being given from other care providers and helped me process how that affected our work together. She also listened very well to my wishes and goals and respected them fully in our work together.
Describe the protocols Sara Vaughn used in your cycles at Spring Fertility San Francisco and their degree of success.
We did some testing so she could confirm my PCOS. The issue that seemed to present itself was that my endometrial lining was thin. I had an inkling this was the case as my periods were not full periods, they were very light (practically just spotting) and not fresh red blood. She first suggested a saline sonogram which she performed in order to make sure there were no blockages. She mentioned that sometimes the cervix can become blocked and simply performing the sonogram would clear that blockage in the most simplest of cases, otherwise it would give us more insight into my uterine lining and opening. After the sonogram, my flow did not improve by my cervical mucus did, I was seeing more fertile mucus than I had been seeing before so I saw this as an improvement. She also thought that there maybe there was something blocking the uterine opening and mentioned that the saline sonogram couldn't tell us much more then there was something there and suggested a hysteroscopy to get more information. My endometrial lining was still seeming thin but it was hard to tell based on the timing in my cycle. Dr. Vaughn sent me to a wonderful OB to do the hysteroscopy due to my insurance requirements. The hysteroscopy clarified that I had some polyp like tissue in my uterus as well as other fluffy tissue. Non of this was of a real concern but they cleaned up my uterus anyway. I believe this was a significant part of us being able to conceive naturally in the end.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Anny Chen)
Since it was a midst the Pandemic that I started visiting Spring Fertility I only saw the team and staff there a few time. They were helpful and responsive through email and phone calls for every need or question, however.
Describe your experience with Spring Fertility San Francisco.
Clean center, small but I liked that. I was able to see Dr. Vaughn at this clinic which was closer to home for me when normally I think she works up in San Francisco.
Describe the costs associated with your care under Sara Vaughn at Spring Fertility San Francisco.
Everything we did there was covered with our benefits. We were lucky in the respect. If I had done my hysteroscopy with Dr. Vaughn and not the OB/GYN I visited then it would have been upwards of $400.00 if I remember correctly.
9
Doctor
Sara Vaughn
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
Redwood City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 34
Anovulation
PCOS
European
Income $500K+
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Harris always welcomed me with a warm and positive attitude, asking how I have been. He was always very caring and went above and beyond to make sure I felt comfortable and knew what was going on in the process...[he]was careful to monitor my progress along the way and make appropriate tweaks when necessary. I was grateful he was giving me such close attention and care, and not treating me like just another patient.
I really liked that Spring Fertility has multiple locations. Going to their smaller branch office in Redwood City was much more convenient than going into the main San Francisco office for my regular checkups. All of the doctors and nurses were very professional and I felt in good hands. The only thing I thought could have been improved was the communication with the nurses. I had a few hiccups in the beginning trying to get in contact with them, but once I figured out their system it was much better.
How was your experience with Isiah Harris at Spring Fertility San Francisco?
It was a pleasure working with Dr. Harris. I feel so fortunate to have been under his care. He really took the time to explain the process and make sure I understood what was going on. He was always so warm, friendly, fun and made me feel at ease during the whole process.
What's one piece of advice would you give a prospective patient of Isiah Harris at Spring Fertility San Francisco?
You are in good hands. I have seen other fertility doctors, but none have made me feel as comfortable as Dr. Harris.
During treatment, were you treated like a number or a human with Isiah Harris at Spring Fertility San Francisco?
Dr. Harris always welcomed me with a warm and positive attitude, asking how I have been. He was always very caring and went above and beyond to make sure I felt comfortable and knew what was going on in the process.
Describe the protocols Isiah Harris used in your cycles at Spring Fertility San Francisco and their degree of success.
Since I have anovulation and PCOS, my body was sometimes slow to respond to the IVF medications. Dr. Harris was careful to monitor my progress along the way and make appropriate tweaks when necessary. I was grateful he was giving me such close attention and care, and not treating me like just another patient.
Describe your experience with the nursing staff at Spring Fertility San Francisco.
I worked with several nurses at Spring Fertility. Overall, they were all really great but I wish I had had one consistent nurse throughout my IVF journey. There were just a few instances in the beginning that made it difficult to get in contact with them, but they were quickly resolved.
Describe your experience with Spring Fertility San Francisco.
I really liked that Spring Fertility has multiple locations. Going to their smaller branch office in Redwood City was much more convenient than going into the main San Francisco office for my regular checkups. All of the doctors and nurses were very professional and I felt in good hands. The only thing I thought could have been improved was the communication with the nurses. I had a few hiccups in the beginning trying to get in contact with them, but once I figured out their system it was much better.
Describe the costs associated with your care under Isiah Harris at Spring Fertility San Francisco.
I believe the total costs were around $30,000.
Describe Isiah Harris's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
We did not discuss multiple embryo transfer.
10
Doctor
Isiah Harris
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
Redwood City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 40
2 IVF
Diminished Ovarian Reserve
Income $200K - $499K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Tran was very straightforward and scientific, he gave candid information without sugar-coating which worked well for us. He appears to know the IVF statistics backwards and forwards, again this worked well for us as a mathematically-minded couple. I did a lot of reading beforehand and Dr Tran had a comprehensive answer for every query I brought to him. As scientific director of the clinic he was very busy, but he answered all my questions through his team and I felt that his busy schedule did not impact my treatment.
Everything about my experience with Spring was positive. The staff were extremely professional and friendly. The clinic was technologically advanced. The multiple locations made the process much more convenient than it might have been. The doctors were fantastic. Altogether, Spring made this difficult process feel much easier than it otherwise might have been. Thank you Spring!
How was your experience with Nam Tran at Spring Fertility San Francisco?
Dr Tran was very straightforward and scientific, he gave candid information without sugar-coating which worked well for us. He appears to know the IVF statistics backwards and forwards, again this worked well for us as a mathematically-minded couple. I did a lot of reading beforehand and Dr Tran had a comprehensive answer for every query I brought to him. As scientific director of the clinic he was very busy, but he answered all my questions through his team and I felt that his busy schedule did not impact my treatment.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
meetings may be brief so have your questions ready.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
Dr Tran has a very straightforward and scientific approach: he is very direct and gives you the relevant statistics and likely outcomes with no sugar coating from the start. This style worked very well for us as we prefer to focus fully on optimizing the process to work.
Describe the protocols Nam Tran used in your cycles at Spring Fertility San Francisco and their degree of success.
On my first cycle, my embryos grew more slowly
Describe your experience with your nurse at Spring Fertility San Francisco.
Very professional and kind
Describe your experience with Spring Fertility San Francisco.
Everything about my experience with Spring was positive. The staff were extremely professional and friendly. The clinic was technologically advanced. The multiple locations made the process much more convenient than it might have been. The doctors were fantastic. Altogether, Spring made this difficult process feel much easier than it otherwise might have been. Thank you Spring!
Describe the costs associated with your care under Nam Tran at Spring Fertility San Francisco.
around $50K
10
Doctor
Nam Tran
NPS
Humanity
3 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
Redwood City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2024, Successful
NPS
10
NPS
8
Age 36
1 Embryo Freezing
Male Factor
East Asian
Engineer
2nd of 2 Docs
Strongly Recommends
Neutral
Successful
[Dr. Angie Wang] blend of professional skill, empathy, and genuine care for her patients sets a new standard in the medical field...you're not only a patient, but a valued individual deserving of the best possible care...would have appreciated a more detailed discussion about the potential risks associated with retrieving a higher number of eggs...a deeper understanding of the potential implications would have been of great
[Spring Fertility San Francisco] doctors are highly skilled professionals...the overall clinic is prioritizing process optimization, which seems to be excessively burdensome for the patients. They have multiple locations, which gives us more options to find the one that is convenient to us...would have appreciated a more detailed discussion about the potential risks associated with retrieving a higher number of eggs
How was your experience with Angie Wang at Spring Fertility San Francisco?
I wholeheartedly recommend Dr. Angie Wang to anyone going through a fertility journey. Her blend of professional skill, empathy, and genuine care for her patients sets a new standard in the medical field. With Dr. Wang, you're not only a patient, but a valued individual deserving of the best possible care. I am eternally grateful for her help and support during this important part of my life.
What's one piece of advice would you give a prospective patient of Angie Wang at Spring Fertility San Francisco?
I would have appreciated a more detailed discussion about the potential risks associated with retrieving a higher number of eggs. While I am thrilled with the results, a deeper understanding of the potential implications would have been of great value to me.
Describe your experience with Spring Fertility San Francisco.
Undoubtedly, the doctors are highly skilled professionals. However, the overall clinic is prioritizing process optimization, which seems to be excessively burdensome for the patients. They have multiple locations, which gives us more options to find the one that is convenient to us.
Describe the costs associated with your care under Angie Wang at Spring Fertility San Francisco.
$30k USD
10
Doctor
Angie Wang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
2 of 5
Adaptability
5 of 5
8
Clinic
Spring Fertility San Francisco
Redwood City
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2022, 34 Eggs Frozen
NPS
10
NPS
10
2 Egg Freezing
South Asian
Income $200K - $499K
Doctor
1st of 2 Docs
1 Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Tran] was considerate and informative. He tries to modify the medications with the second retrieval cycle so I felt reassured that he thought about maximizing the process rather than continuing the same methods...He is competent and trustworthy. I appreciate how he works with his patients. He is clear and informative. I feel that could ask him any questions but even if I dont know something I trust that he has the best intention..
They [Nurses at Spring Fertility] are reachable, resourceful and easy to talk to...Very clean and inviting place. I went to the Sunnyvale clinic most of the time for convenience even though my home base was Redwood City. The clinic was efficient and welcoming. I appreciate the snacks and the ambience. Great experience overall...About $8500 for the procedure and about $3500 for the medicine...
How was your experience with Nam Tran at Spring Fertility San Francisco?
He is competent and trustworthy. I appreciate how he works with his patients. He is clear and informative. I feel that could ask him any questions but even if I dont know something I trust that he has the best intention.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
Ask questions and options.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
He was considerate and informative. He tries to modify the medications with the second retrieval cycle so I felt reassured that he thought about maximizing the process rather than continuing the same methods.
Describe the protocols Nam Tran used in your cycles at Spring Fertility San Francisco and their degree of success.
I don’t recall it very well but the nurses go over each step and the pharmacy they use are all easy to follow
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Onjira )
They are reachable, resourceful and easy to talk to
Describe your experience with Spring Fertility San Francisco.
Very clean and inviting place. I went to the Sunnyvale clinic most of the time for convenience even though my home base was Redwood City. The clinic was efficient and welcoming. I appreciate the snacks and the ambience. Great experience overall.
Describe the costs associated with your care under Nam Tran at Spring Fertility San Francisco.
About $8500 for the procedure and about $3500 for the medicine
10
Doctor
Nam Tran
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
Redwood City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
9
NPS
9
Age 35 - 36
1 IVF
Unexplained
European
Income $200K - $499K
Marketer or PR
2nd of 2 Docs
1 Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Writing this 4 months pregnant, I'm really grateful to have worked with Dr. Pasternak...my treatment was fully customized throughout retrieval and transfer and she was always willing to listen to my questions and provide plenty of info/answers...did a modified natural cycle that (luckily!) avoided the dreaded PIO shots
You feel very well cared for as a patient at Spring...ultrasound screens are so helpful to follow along at each check-up or monitoring appointment...wish Spring prioritized was having your Dr. call directly to share important updates...Sarah was so great...was always happy to answer my questions
How was your experience with Monica Pasternak at Spring Fertility San Francisco?
Writing this 4 months pregnant, I'm really grateful to have worked with Dr. Pasternak! We experienced some unexpected hiccups early in our IVF journey trying to use previously frozen eggs, and Dr. Pasternak really helped us not dwell on what had happened but instead stay focused on achieving our desired results – a pregnancy/baby – which we did! I also appreciated that my treatment was fully customized throughout retrieval and transfer and she was always willing to listen to my questions and provide plenty of info/answers. IVF is a really wild ride as a patient - and I was naively not prepared for this at the outset - but we were in really good hands to help us maintain sanity and achieve a successful pregnancy with Dr. Pasternak.
What's one piece of advice would you give a prospective patient of Monica Pasternak at Spring Fertility San Francisco?
Ask lots of questions! Dr. Pasternak is so smart and always willing to chat through the science/medicine, but since her approach is so customized to each patient you'll need to let her know what you want to know.
During treatment, were you treated like a number or a human with Monica Pasternak at Spring Fertility San Francisco?
Dr. Pasternak is fantastic - I loved working with her. She was so personable during every appointment and phone call. Her care team is also so great. The only time care felt a bit impersonal was receiving important phone call updates when we were at critical points in a cycle from nurses who didn't know me or my case and couldn't answer the questions I had.
Describe the protocols Monica Pasternak used in your cycles at Spring Fertility San Francisco and their degree of success.
For my transfer, we did a modified natural cycle that (luckily!) avoided the dreaded PIO shots. Thanks to my monitoring visits, Dr. Pasternak identified that my body was making ample progesterone and we didn't need to supplement at all! I really appreciated how customized and data-based the treatment decisions were - and my transfer/implantation was successful!
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Sarah)
Sarah was so great! She was always happy to answer my questions and truly happy for us when she called with updates on our transfer cycle and beta results.
Describe your experience with Spring Fertility San Francisco.
You feel very well cared for as a patient at Spring. The ultrasound screens are so helpful to follow along at each check-up or monitoring appointment. The only thing I wish Spring prioritized was having your Dr. call directly to share important updates, especially when things don't go as planned or the news is difficult.
Describe the costs associated with your care under Monica Pasternak at Spring Fertility San Francisco.
I used Progyny insurance.
9
Doctor
Monica Pasternak
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
10
NPS
10
Age 31 - 32
5 IVF
Anovulation
Male Factor
PCOS
Uterine Fibroids
European
Income $200K - $499K
Operations
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
The IVF process can be daunting but Dr. Zore alleviated so much of my stress and anxiety by taking the time to answer all of my questions, discuss treatment plans in depth, and give her honest opinion on different protocols, medicine, etc. Every ultrasound and procedure was completed by Dr. Zore so I had ample opportunities to check in with her and chat through my latest symptoms, questions, etc. Dr. Zore also made sure to call me to check-in regarding both good and less desirable news, which made me feel like I was always seen and heard as a patient.
I have had an amazing experience with Spring Fertility San Francisco/SOMA locations. Dr. Zore, her care team, and the wonderful nurses and admin staff are all so kind, accommodating, and knowledgeable. Every appointment is right on time and so efficient, which is super important given the frequency of appointments during a retrieval and transfer cycle. The Salve app is extremely easy to use and I always receive a response from my care team almost immediately when I call or message via the app.
How was your experience with Temeka Zore at Spring Fertility San Francisco?
Dr. Zore truly cares for patients. She always made herself available to chat with me whenever I needed (which was often!). Dr. Zore is extremely knowledgeable, transparent, honest, and reasonable. I felt so comfortable as a patient under her care (both with her bedside manner and professional expertise).
What's one piece of advice would you give a prospective patient of Temeka Zore at Spring Fertility San Francisco?
Ask any and all questions that you have throughout the process - Dr. Zore is more than willing to discuss your questions and concerns in a transparent manner.
During treatment, were you treated like a number or a human with Temeka Zore at Spring Fertility San Francisco?
The IVF process can be daunting but Dr. Zore alleviated so much of my stress and anxiety by taking the time to answer all of my questions, discuss treatment plans in depth, and give her honest opinion on different protocols, medicine, etc. Every ultrasound and procedure was completed by Dr. Zore so I had ample opportunities to check in with her and chat through my latest symptoms, questions, etc. Dr. Zore also made sure to call me to check-in regarding both good and less desirable news, which made me feel like I was always seen and heard as a patient.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Nina )
Dr. Zore, her care team, and the wonderful nurses and admin staff are all so kind, accommodating, and knowledgeable. Every appointment is right on time and so efficient, which is super important given the frequency of appointments during a retrieval and transfer cycle. The Salve app is extremely easy to use and I always receive a response from my care team almost immediately when I call or message via the app.
Describe your experience with Spring Fertility San Francisco.
I have had an amazing experience with Spring Fertility San Francisco/SOMA locations. Dr. Zore, her care team, and the wonderful nurses and admin staff are all so kind, accommodating, and knowledgeable. Every appointment is right on time and so efficient, which is super important given the frequency of appointments during a retrieval and transfer cycle. The Salve app is extremely easy to use and I always receive a response from my care team almost immediately when I call or message via the app. The IVF process can be daunting but Dr. Zore alleviated so much of my stress and anxiety by taking the time to answer all of my questions, discuss treatment plans in depth, and give her honest opinion on different protocols, medicine, etc. Every ultrasound and procedure was completed by Dr. Zore so I had ample opportunities to check in with her and chat through my latest symptoms, questions, etc. Dr. Zore also made sure to call me to check-in regarding both good and less desirable news, which made me feel like I was always seen and heard as a patient. I highly recommend Dr. Zore and Spring Fertility!!
10
Doctor
Temeka Zore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
10
NPS
10
Age 33
European
Income $200K - $499K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Zore was the fourth doctor I saw as I shopped around for a clinic that I felt comfortable investing in. She made me feel at ease with her competency, and I knew she was very well-researched and up to date on the latest studies...She made personalized recommendations, and I felt like she was personally invested in me getting as good of an outcome as possible.
[Spring Fertility] Strengths: Amazing operations, sees you often, clear communication, friendliness, nice amenities making you feel as much at ease as possible in a medical setting. Caring touch points such as chocolates after retrieval and relaxing videos in lobby. Weaknesses: I can't really think of any, but I do think they could provide more lifestyle, supplement, and side effect information to prep patients. This wasn't lacking in any way that would be clinically significant, but could be more in depth to save me some googling.
How was your experience with Temeka Zore at Spring Fertility San Francisco?
Dr. Zore is a very detailed and trustworthy provider. I quickly felt like she was personally invested in my success. She adjusted protocol to set me up for success, made sound recommendations, and made sure I came in for scans more often than other clinics. I really appreciated this as I like to stay informed during the uncertainty that makes an IVF cycle. I trusted Dr. Zore's advice and decisions. She ended up making sure I kept the follicle growth slow and steady, worked miracles with synchronicity, and paid attention to over stimulation.
What's one piece of advice would you give a prospective patient of Temeka Zore at Spring Fertility San Francisco?
Don't be afraid to ask questions (to her or the nurses that call you to tell you about the medication strategy after appointments). Chances are Dr. Zore will have a very informed opinion about not just your cycle but alternative protocols and the latest research. Dr. Zore really cares about your success. She strikes the right balance of smarts and directness for me personally. You might have another physician do the retrieval if on a weekend. Dr. Pasternak was my on-call physician for this reason and she was absolutely lovely and did an amazing job.
During treatment, were you treated like a number or a human with Temeka Zore at Spring Fertility San Francisco?
Dr Zore was the fourth doctor I saw as I shopped around for a clinic that I felt comfortable investing in. She made me feel at ease with her competency, and I knew she was very well-researched and up to date on the latest studies. She immediately corrected some incorrect information that another clinic had told me about hormone levels, and did repeat labs that turned out to be great. She made personalized recommendations, and I felt like she was personally invested in me getting as good of an outcome as possible. For example, she often booked scans earlier or more frequent to make sure that I reached synchronicity. I felt great about that. She was a bit rushed at my baseline, which is understandable, but given her attentive manner in the intake consult as well as subsequent appointments and treatment planning, I felt like I was in great hands.
Describe the protocols Temeka Zore used in your cycles at Spring Fertility San Francisco and their degree of success.
Mid-lutheal protocol to control synchronicity. Ended up opting to go on progesterone (pill) in order to grow more follicles. Cycle started with Gonal-f and Menopur - first a higher dose, and then a lower dose of both after day 4. Added antagonist towards day 6 or so. Lupron trigger. Results were growing follicles with synchronicity, and reduced risk of OHSS.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Nina)
Nina was my nurse, and she was an excellent communicator, and very positive. She was prompt with answers and gave me detailed instructions prior to retrieval. She swiftly worked with me through some changes in the timing of my cycle. During the cycle, NP Ursula Dean as well as Audrey Krall were very thorough, positive, and supportive whenever I couldn't see Dr. Zore in person for ultrasounds. Audrey was a great help in answering questions about any side effects I had during the treatment and made me feel secure (the SF location was more convenient for us and Dr Zore is now mainly based in the SOMA office). Nicha was my coordinator, and she was equally sweet, attentive, and detailed. I felt great having her help me get all my ducks in a row prior to the cycle.
Describe your experience with Spring Fertility San Francisco.
Strengths: Amazing operations, sees you often, clear communication, friendliness, nice amenities making you feel as much at ease as possible in a medical setting. Caring touch points such as chocolates after retrieval and relaxing videos in lobby. Weaknesses: I can't really think of any, but I do think they could provide more lifestyle, supplement, and side effect information to prep patients. This wasn't lacking in any way that would be clinically significant, but could be more in depth to save me some googling.
Describe the costs associated with your care under Temeka Zore at Spring Fertility San Francisco.
~8500 cycle cost + ~2500 meds
10
Doctor
Temeka Zore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
5
NPS
9
Age 41 - 42
2 IVF
Diminished Ovarian Reserve
Endometriosis
European
Income $50K - $99K
Nurse or HC Services
3rd of 3 Docs
10 IUI With Other Docs
1 IVF With Other Docs
Donor Sperm
LGBTQ+
Doesn't Recommend
Strongly Recommends
Success w/ Doc Too early to know
I chose Dr Tran because he is the clinic founder and known for having excellent results. In my year as his patient, I've had 2 or 3 fifteen minute phone calls with him, a few ultrasounds, 2 egg retrievals, and 1 embryo transfer. I don't feel that I've really formed a relationship with him and I have struggled to trust him due to his deadpan way of saying things. But also I get that he is some sort of genius so I keep hanging in there with the knowledge that he has helped a lot of folks in similar positions to me.
Spring's offices seem pretty efficient. The waiting rooms are clean and I rarely have to wait more than 5 minutes for an ultrasound appointment. The surgical team is excellent and so sweet, I have felt very well taken care of at egg retrievals and embryo transfers. I had some issues with my first patient navigator giving me wrong information, and was transferred to a new navigator and received an apology. My wife and I struggled with all the extra red tape that LGBTQ folks have to navigate with donor tissue, etc. They have the intention to be queer friendly, but I think they are still figuring that out with their systems and administration.
How was your experience with Nam Tran at Spring Fertility San Francisco?
I chose Dr Tran because he is the clinic founder and known for having excellent results. In my year as his patient, I've had 2 or 3 fifteen minute phone calls with him, a few ultrasounds, 2 egg retrievals, and 1 embryo transfer. I don't feel that I've really formed a relationship with him and I have struggled to trust him due to his deadpan way of saying things. But also I get that he is some sort of genius so I keep hanging in there with the knowledge that he has helped a lot of folks in similar positions to me. I'd say as far as protocols, he's a bit of a minimalist, not into doing extra tests and procedures. Maybe he's just that good that he doesn't need the extra info.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
Do you own research, ask your nurse lots of questions!
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
While Dr Tran occasionally asks about my day or the details of my life, he mostly focuses on the pragmatic aspects of treatment. When I ask about expected outcomes, he refers exclusively to data and seems extremely evidence based. He has delivered some disappointing news (ie: you'll probably only get one embryo out of this cycle) with little nuance or compassion. In a way I appreciate it because I can depend on him to not sugar coat anything.
Describe the protocols Nam Tran used in your cycles at Spring Fertility San Francisco and their degree of success.
I did 2 cycles of mini stim IVF, freezing untested embryos at day 3. He used clomid, menopur, follistim, cetrotide, and a double trigger I think? I added omnitrope (not his recommendation but he allowed it). I also had a laparoscopy for endometriosis which he also did not recommend but allowed. After one failed modified natural FET (of 3 day 3 embryos), I have 2 embryos left that I will transfer in a fully medicated cycle after doing a fully medicated ERA/mock cycle (also not recommended but allowed).
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Nurse Onjira)
Nurse Onjira is professional and courteous. She sends detailed instructions for each cycle, although sometimes I have to wait a long time to receive instructions for time sensitive issues. She is always willing to answer any questions I have.
Describe your experience with Spring Fertility San Francisco.
Spring's offices seem pretty efficient. The waiting rooms are clean and I rarely have to wait more than 5 minutes for an ultrasound appointment. The surgical team is excellent and so sweet, I have felt very well taken care of at egg retrievals and embryo transfers. I had some issues with my first patient navigator giving me wrong information, and was transferred to a new navigator and received an apology. My wife and I struggled with all the extra red tape that LGBTQ folks have to navigate with donor tissue, etc. They have the intention to be queer friendly, but I think they are still figuring that out with their systems and administration.
Describe the costs associated with your care under Nam Tran at Spring Fertility San Francisco.
A 3 cycle mini stim IVF cycle was about $30,000, plus meds. I think it came with one embryo transfer and additional tranfers cost about $3,000? I had to pay $900 or $1,000 for a saline sonogram, and the ERA/mock cycle will cost $2,500 plus meds.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
It seems that if you're over 40 with DOR, he often recommends using untested day 3 embryos and transferring up to 5 at a time.
What specific things went wrong at Spring Fertility San Francisco?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Spring Fertility San Francisco.
There were a few issues when we first got set up with our known sperm donor in Spring's tissue bank- our patient navigator gave us wrong information and things turned out being more expensive and complicated than we had anticipated based on what we'd been told.
5
Doctor
Nam Tran
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
2 of 5
LGBTQ+ Care
4 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
3 of 5
9
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
LGBTQ+ Care
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
NPS
10
NPS
10
Age 40 - 42
4 IUI
Unexplained
East Asian
Income $200K - $499K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
What we appreciated the most was Dr Tran's direct, confident and no fluff demeanor. Often times, he was more confident in a positive outcome than we were which is what I would want with my fertility doctor. We did experience 1 miscarriage with an IUI cycle which Dr Tran showed a nice balance of compassion and yet still a focus on the path forward...If you want a personalized, down to business, direct and a results driven outcome, then Dr Tran is who you'd want to see.
[Spring Fertility's] strengths: medical staff, knowledge of the co-founding doctors, the nursing staff and nurse practitioner are also all great, inviting, organized, clean, resourceful as they have medications on hand if you need it in an emergency sense...If I had one critique, it would be with the financial coordinator who didn't always know the answers to some pretty simple questions I had regarding mediation cost and wasn't always prompt in communication response.
How was your experience with Nam Tran at Spring Fertility San Francisco?
We couldn't be happier as patients of Dr Tran. We saw him at Spring in 2018 when the clinic was still growing and again at the end of 2019 when the clinic had grown exponentially but we experienced the same level of care from Dr Tran. What we appreciated the most was Dr Tran's direct, confident and no fluff demeanor. Often times, he was more confident in a positive outcome than we were which is what I would want with my fertility doctor. We did experience 1 miscarriage with an IUI cycle which Dr Tran showed a nice balance of compassion and yet still a focus on the path forward.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
If you want a fertility doctor who is going to hold your hand, provide some fluffiness to your consults and consultations with a pair of rosy glasses on, this is not the doctor for you. If you want a personalized, down to business, direct and a results driven outcome, then Dr Tran is who you'd want to see.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
We've been a patient of Dr Tran's for 2 separate treatment cycles and have always felt like our consults and treatment conversations were personalized. He was always available for questions and concerns outside of appointment times.
Describe the protocols Nam Tran used in your cycles at Spring Fertility San Francisco and their degree of success.
Walking into the clinic, I thought for sure we would be doing IVF but after our consultation, ultrasound and fertility vitals, Dr Tran recommended that we start with IUI first since the more %s of increase in chances of being pregnant with IVF vs IUI wasn't worth the exponential extra cost of IVF. For our first treatment cycle, we did two rounds of IUIs. The first round resulted in a miscarriage at 5.5 weeks and the second round results in my now healthy toddler. For our second treatment cycle which was 10 months after giving birth, we did two rounds of IUI. The first round didn't take and the second round resulted in twins which I am currently in the third trimester of.
Describe your experience with your nurse at Spring Fertility San Francisco.
I worked with multiple nurses at Spring Fertility and all were very responsive and helpful. I hardly ever had to stress about communication or to knowing answers to questions I had during my treatment. I only had 1 confusing situation/encounters which was caused by miscommunication with one of the medical assistants but cleared up with Dr Tran. If I had one critique, it would be with the financial coordinator who didn't always know the answers to some pretty simple questions I had regarding mediation cost and wasn't always prompt in communication response.
Describe your experience with Spring Fertility San Francisco.
Clinic strengths: medical staff, knowledge of the co-founding doctors, the nursing staff and nurse practitioner are also all great, inviting, organized, clean, resourceful as they have medications on hand if you need it in an emergency sense. Weakness: communication with the financial coordinator.
Describe the costs associated with your care under Nam Tran at Spring Fertility San Francisco.
The initial consult was out of pocket which was reasonable. My first two IUI cycles were covered by work and we paid out of pocket for the 2nd two IUI cycles which we found was reasonable as well.
10
Doctor
Nam Tran
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unknown Success
NPS
8
NPS
7
Age 32 - 34
1 IVF
Unexplained
Income $100K - $199K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
My experience with Dr. Klatsky in 2018 for the egg retrieval was flawless. He kept me updated and educated on why he was doing particular procedures or prescribing medications and was very empathetic to all of the side effects throughout the process. When I came back in for the embryo transfer in 2020, I felt more disconnected. He relies heavily on his IVF nurse lead (who was great) to keep track of medications and cycle stages. There was one appointment i particular that he wasn't aware of what medications I was currently taking and he made recommendations to change medication and move up the cycle. I then received an email from his nurse later that day stating to not make the changes the Dr. had recommended, because he was not aware of exactly what meds I was on and to keep things as originally scheduled. Dr. Klatsky did follow up after our failed embryo transfer, answered all of our questions and was very empathetic and apologetic about the miscommunication that had occured throughout the FET cycle. He discussed in depth the plan for our next FET and why we would take that approach and it has been scheduled to happen within the next two months.
Overall Spring is a good clinic. ... The billing department is very responsive, but it took many emails and hours over the phone with them to get the proper paperwork to try and submit to my out of network insurance. My Dr. was changed the day of my transfer to Dr. Tran (whom I have never met or interacted with) and I was not informed until he came into the room to do the transfer and introduced himself. This was very off putting to me and added a lot of stress on a day when you do not want your stress levels to be high. The clinic was very apologetic about it and I trust that they will have better communication with me for our next FET.
How was your experience with Peter Klatsky at Spring Fertility San Francisco?
My experience with Dr. Klatsky in 2018 for the egg retrieval was flawless. He kept me updated and educated on why he was doing particular procedures or prescribing medications and was very empathetic to all of the side effects throughout the process. When I came back in for the embryo transfer in 2020, I felt more disconnected. He relies heavily on his IVF nurse lead (who was great) to keep track of medications and cycle stages. There was one appointment i particular that he wasn't aware of what medications I was currently taking and he made recommendations to change medication and move up the cycle. I then received an email from his nurse later that day stating to not make the changes the Dr. had recommended, because he was not aware of exactly what meds I was on and to keep things as originally scheduled. Dr. Klatsky did follow up after our failed embryo transfer, answered all of our questions and was very empathetic and apologetic about the miscommunication that had occured throughout the FET cycle. He discussed in depth the plan for our next FET and why we would take that approach and it has been scheduled to happen within the next two months.
What's one piece of advice would you give a prospective patient of Peter Klatsky at Spring Fertility San Francisco?
The advice that I would give to a prospective patient of Peter Klatsky is to make sure you ask a lot of questions and don't hesitate to request for a follow up phone call if more information is needed or questions need to be answered after an appointment or consultation.
During treatment, were you treated like a number or a human with Peter Klatsky at Spring Fertility San Francisco?
The first time I came into the clinic in 2018 I felt like I was treated like a human and not just a number. My Dr. and all of the nurses knew me by name and by the end of my egg retrieval the started to feel like family. When I came back in Feb 2020 to start the embryo transfer process, my experience was a bit different. It seemed like the waiting room was more crowded, procedure dates and times were changed 2-3 times due to scheduling issues (not due to my cycle) and there was some miscommunication happening. Thankfully, the missteps that were made were quickly corrected along the way and did not affect my treatment protocol.
Describe the protocols Peter Klatsky used in your cycles at Spring Fertility San Francisco and their degree of success.
My husband and I had been trying for over a year to get pregnant before we came into the clinic. Dr. Klatsky preformed a saline sonogram, and HSG, an ultrasound and ordered blood work for both my husband and I. He then diagnosed me with Unexplained Infertility saying that all of the tests came out clear. He also took into account the results of my husbands sperm sample that we had previously had done. He recommended IVF, stating that IUI has less chances of working to get us pregnant. We went with his recommendation and started IVF asap. We did a retrieval under his care and did pgs testing at his recommendation to prevent miscarriage or failed FETs. We then did a medicated FET that was not successful. Dr. Klatsky recommended a medicated FET (with intramuscular progesterone shots and estrogen patches), because during the retrieval he stated that my lining was pretty thin and that the medicated protocol would rule out the lining being a factor. Dr. Klatsky, as well as my husband and I were all pretty surprised when the first round didn't work, since everything went well, lining looked good and the embryo was a "perfect" 5AA. After following up after the transfer, Dr. Klatsky has changed his approach for our next FET to a natural transfer, as I reminded him of my history of pelvic tension issues, interstitial cystitis and spotting. He wants to make sure that endometriosis isn't a factor, although I don't have many of the symptoms and he has done the majority of non- invasive tests to rule it out. Just in case I do have it he does not want to give me estrogen for the next cycle, which causes endo to flare. It will be a risk because there is a chance my lining may not be thick enough on transfer day, but he thinks it is best to try something different than last time to rule out endometriosis or any other factors that may be preventing us from getting pregnant.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Laurel Maley)
Laurel Maley is our nurse coordinator. She is a great communicator, responded promptly, is compassionate and always in the know of what medications I am taking and was stage of my cycle I was in. She was great and one of the best parts of my experience at Spring.
Describe your experience with Spring Fertility San Francisco.
Overall Spring is a good clinic. From the waiting room to the Dr.'s offices it is very clean and welcoming. The nurses and staff are all very nice and greet you with a warm smile every time you are in the office. It seems like their client load has increased since we first came for our IVF retrieval in 2018, which I think was the cause to procedures times being altered multiple times and long waits for appointments. The billing department is very responsive, but it took many emails and hours over the phone with them to get the proper paperwork to try and submit to my out of network insurance. My Dr. was changed the day of my transfer to Dr. Tran (whom I have never met or interacted with) and I was not informed until he came into the room to do the transfer and introduced himself. This was very off putting to me and added a lot of stress on a day when you do not want your stress levels to be high. The clinic was very apologetic about it and I trust that they will have better communication with me for our next FET.
Describe the costs associated with your care under Peter Klatsky at Spring Fertility San Francisco.
I believe the IVF retrieval was around 12,000-15,000. The FET with consultation, tests, monitoring and transfer was 5,100.
Describe Peter Klatsky's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
Dr. Klatsky recommended against putting in multiple embryos at my age (33) and with my diagnosis (unexplained infertility) as it could cause a high risk pregnancy (multiples). I don't even think the clinic allows people to ask for multiple transfers at my age or with my diagnosis, but I am sure there are certain exceptions that they may do so. We allowed the clinic to pick the best out of our 3 pgs tested embryos and asked for the gender to be confidential and not shared with us.
What specific things went wrong at Spring Fertility San Francisco?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
Describe the specific things that went wrong at Spring Fertility San Francisco.
My tansfer procedure was rescheduled to 3 different times the day leading up to it, one of the times being only an hour and a half before the procedure was originally scheduled for. Dr. Tran did my transfer the day of and I was not informed that it would not be my primary doctor Dr. Klatsky until Dr. Tran walked in to do the procedure and introduced himself. The changing of appointment multiple times and not knowing that the Dr. for my transfer had changed until the moment of my transfer added a lot of stress to an already stressful process. It was apologized for by the nurse and Dr., but was definitely very upsetting and frustrating.
8
Doctor
Peter Klatsky
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
7
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
4
NPS
4
Age 39 - 40
3 IUI
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Donor Sperm
LGBTQ+
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Minjarez] seemed very queer friendly...felt like she was just going through the motions but that we weren't developing a relationship...I would have liked my doctor to be more responsive...changing course as new information was revealed...as a 40 year old queer woman with DOR and autoimmune issues, I didn't feel like they offered the individualized support that I need.
as a 40 year old queer woman with DOR and autoimmune issues, I didn't feel like they [Spring Fertility] offered the individualized support that I need...was given incorrect information about sperm viability from the medical assistant and then an andrology lab tech...front desk people are very business like and basically just take your money...boring but contemporary waiting room with free snacks...doctor seemed to mostly run on time. It was clean and quiet.
How was your experience with Debra Minjarez at Spring Fertility San Francisco?
After 6 unsuccessful vaginal inseminations and 5 unsuccessful IUIs with fresh known donor sperm at home with a midwife, my partner and I went to Dr Minjarez because I'd heard that she was very experienced after having worked at CCRM for ~20 years. At our initial consult, she seemed warm and matter of fact, going through the usual statistics for someone my age, etc. She seemed very queer friendly. My partner and I made a point to tell her we did not want to do IVF (we were nervous she was going to push it on us so went in a little defensive) and she said "let's do 3 medicated/monitored IUIs and see..." At each monitoring appointment, she briskly relayed my follicle count in a neutral tone, without embellishing any details. I was never given a diagnosis although my understanding is that I have diminished ovarian reserve since at 39 years old, I only got 4-5 follicles per cycle and my AMH was around 1. I also have multiple autoimmune conditions, including Hashimoto's but she didn't seem concerned about that and said as long as my TSH was under 2 there wasn't anything to worry about. It felt like she was just going through the motions but that we weren't developing a relationship or a game plan. I guess I would have liked my doctor to be more responsive and engaged- telling me what they thought would be the best course of action and changing course as new information was revealed. I sensed that the doctors at Spring are very systematic and just assign people to their place in the rubric without concern for individual factors. The staff seemed pretty organized as far as email and phone follow ups, although I did have a concerning interaction regarding viability of fresh, washed sperm in IUI. The medical assistant told me over the phone it was viable for 3-5 days in the uterus which I disagreed with so she transferred me to someone in andrology, who backed her up. When I shared this with Dr Minjarez, she said that they were both wrong and she'd follow up. After my third unsuccessful medicated and monitored IUI, they emailed me to ask the result of my pregnancy test. I felt too demoralized (after 15 total unsuccessful tries) to reply and I never heard from them again- to discuss next steps or anything. I feel like they dropped the ball by not reaching out again, but it has only been 2 weeks since their last email so I'll see... I don't think I'll continue at Spring because it just doesn't seem personalized enough. It may be a great place for egg freezing or maybe male factor is where they really shine, but as a 40 year old queer woman with DOR and autoimmune issues, I didn't feel like they offered the individualized support that I need.
What's one piece of advice would you give a prospective patient of Debra Minjarez at Spring Fertility San Francisco?
Write down your questions in advance of your appointments because they go by in a flash and it's hard to think when you're in stirrups. Also take notes during the appointment so you don't forget your follicle count, etc (again- hard to remember things you heard while you were in stirrups).
During treatment, were you treated like a number or a human with Debra Minjarez at Spring Fertility San Francisco?
Dr Minjarez was always warm and friendly, asking how I was and making chit-chat. She seemed fairly aware of my history with her although she didn't always remember details from previous visits. The staff at Spring is always very cheerful but it sometimes felt a little forced.
Describe the protocols Debra Minjarez used in your cycles at Spring Fertility San Francisco and their degree of success.
I was given 7.5mg letrozole day 2-6 and trigger shot (ovidrel) for 3 cycles. The monitoring appointments were on day 2 and then around day 14 (because I typically ovulate on day 17). I didn't sense that I had much response to the letrozole, but who's to say because I wasn't monitoring before I started taking it. I did vaginal inseminations at home and IUIs at home with a midwife, based on the timing recommended by Dr Minjarez. Although the timing seemed just right, I did not become pregnant.
Describe your experience with the nursing staff at Spring Fertility San Francisco.
There were many people who walked me in and out of the ultrasound room- were they nurses or medical assistants? I'm not sure. They were all a little over the top cheerful in a young person/customer service sort of way. There were never any mistakes made or bad behavior.
Describe your experience with Spring Fertility San Francisco.
The front desk people are very business like and basically just take your money. There is a boring but contemporary waiting room with free snacks (energy bars) and bubby water in cans. The doctor seemed to mostly run on time. It was clean and quiet.
Describe the costs associated with your care under Debra Minjarez at Spring Fertility San Francisco.
The initial consult and each monitoring appointment cost $450. I don't believe they accept insurance.
What specific things went wrong at Spring Fertility San Francisco?
  • Provided conflicting information
Describe the specific things that went wrong at Spring Fertility San Francisco.
As I wrote earlier in this review, I was given incorrect information about sperm viability from the medical assistant and then an andrology lab tech.
4
Doctor
Debra Minjarez
NPS
Humanity
4 of 5
Communication
2 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
2 of 5
4
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
8
NPS
6
Age 33 - 34
1 IUI
1 IVF
Unexplained
Black or African-American
Income $200K - $499K
1st of 3 Docs
1 IUI With Other Docs
Neutral
Doesn't Recommend
Success w/ Doc Too early to know
I never had a HSG which I feel like is odd for someone who was doing IUI. I came to Dr. Harris for my first IUI, which I did during a Letrozole cycle. He was supportive but said I'd have better success with IVF. After the second failed IUI (chemical pregnancy), I begun IVF, so in a way I feel like he was right all along but it took me awhile to get there emotionally/mentally. IVF hasn't been as much of a "sure bet" as he explained it would be but I am maneuvering through the process in hopes of his optimism turning into a baby...said he would only transfer one embryo at my age.
Initially, I was assigned to Nanette [nurse at Spring] who was difficult to reach via e-mail and sometimes I didn't understand her recommendations. Additionally, I had one chemical pregnancy and she didn't provide the level of compassion I expected from a nurse. She rarely replied to my emails in a timely fashion and I recently learned she works from home so I've never met her in person...My cycle coordinator (Michelle) is dealing with 1000 other clients and at times it feels like a factory operation instead of a fertility experience. She has made typos in emails and sent incorrect information so I second guess every email she sends which is unfortunate but she has gotten a little better, so I am thankful for that. Now I am working primarily with Dr. Harris & Nurse (Jill) for my communications.
How was your experience with Isiah Harris at Spring Fertility San Francisco?
Dr. Harris was relatable and easy to talk to; in the few visits where my husband joined me, he provided a place that was comfortable for a man going through this process. He was very clear on his thoughts on IUI vs. IVF up front but mentally, I wasn't ready to go straight to IVF w/o trying IUI. He respected my decision and supported me. He is very optimistic and always tells me everything "looks great" which is ironic because I feel like I'd be pregnant already if everything was truly "great". As I experienced set backs, one being a lab error (scheduled for the wrong day for my FET), Dr. Harris accepted accountability but was pretty dismissive of my emotional state and just kept saying he has faith I will eventually be a mom despite acknowledging the IVF fatigue I was experiencing.
What's one piece of advice would you give a prospective patient of Isiah Harris at Spring Fertility San Francisco?
Take advantage of the time you have with him and ask a lot of questions. During each treatment I would ask him the questions I had instead of trying to schedule calls thru the clinic. But if I needed to do calls through the clinic, I'd do that. Do not always depend on the nurse being your "middle man".
During treatment, were you treated like a number or a human with Isiah Harris at Spring Fertility San Francisco?
Dr. Harris was personable and spoke in terms I understood. However when things started getting difficult (failed transfer) he was seemingly less understanding, said that 1/3 embryo doesn't result in a live birth and was overly optimistic which didn't help the pain I was experiencing.
Describe the protocols Isiah Harris used in your cycles at Spring Fertility San Francisco and their degree of success.
I have "unexplained infertility", before trying I visited him to get the full work up to ensure my reproductive system was working as expected. However, I never had a HSG which I feel like is odd for someone who was doing IUI. I came to Dr. Harris for my first IUI, which I did during a Letrozole cycle. He was supportive but said I'd have better success with IVF. After the second failed IUI (chemical pregnancy), I begun IVF, so in a way I feel like he was right all along but it took me awhile to get there emotionally/mentally. IVF hasn't been as much of a "sure bet" as he explained it would be but I am maneuvering through the process in hopes of his optimism turning into a baby.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Jill)
I preferred interacting with Dr. Harris directly to discuss my treatment plan. Initially, I was assigned to Nanette who was difficult to reach via e-mail and sometimes I didn't understand her recommendations. Additionally, I had one chemical pregnancy and she didn't provide the level of compassion I expected from a nurse. She rarely replied to my emails in a timely fashion and I recently learned she works from home so I've never met her in person. Upon expressing concern to Spring about my nurse, they changed me to Jill who is FANTASTIC. She has really been an angel in the entire process, addressing all of the gaps I expressed with the previous nurse. However, when Jill is out I do not trust the other nurses to fully execute my care. For example, when Jill was out of the office another nurse scheduled my FET on the wrong day, meaning I missed my window of repetitive and the FET was cancelled which was heart breaking. I am really displeased with this outcome and working with the clinic & Dr. Harris specifically on being made "whole" from this devastating experience which means another FET to be covered by Spring.
Describe your experience with Spring Fertility San Francisco.
Spring clinic is conveniently located in Redwood City, San Francisco and Oakland. Their clinics are state of the art and have a clean aesthetic with coordinating decor which is welcoming. They are very timely with their appointments.
Describe the costs associated with your care under Isiah Harris at Spring Fertility San Francisco.
100% covered by Progyny insurance after meeting my insurance deductible
Describe Isiah Harris's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
I wouldn't mind twins but Dr. Harris said he would only transfer one embryo at my age.
What specific things went wrong at Spring Fertility San Francisco?
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Spring Fertility San Francisco.
My cycle coordinator (Michelle) is dealing with 1000 other clients and at times it feels like a factory operation instead of a fertility experience. She has made typos in emails and sent incorrect information so I second guess every email she sends which is unfortunate but she has gotten a little better, so I am thankful for that. Now I am working primarily with Dr. Harris & Nurse (Jill) for my communications.
8
Doctor
Isiah Harris
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
2 of 5
6
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2019 - 2020, Successful
NPS
10
NPS
10
Age 34 - 35
1 IVF
Male Factor
Poor Egg Quality
European
Ashkenazi Jewish
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Tran reviewed our results and agreed that IVF with ICSI was our best path forward. Because my results were all within standard range, he said our chances were relatively high, comparatively -- about 60% chance of conception per cycle. I was put on Menopur and Gonal-F to prepare for the retrieval, and we were able to stay the course without making changes to the protocol as the eggs were progressing as expected...strongly recommended single embryo transfer, and given my age and the risks, I was happy with this approach.
We used ICSI and they grew the embryos to day 6 [at Spring Fertility]. Only two made it to day 6, both of which we chose to send for PGS testing. One came back as normal, the other was "inconclusive." We would have been allowed to either re-test the inconclusive embryo or transfer it without further testing...I was very happy with my primary nurse. She was communicative and extremely helpful when we had some trouble with insurance timing and the medication. I appreciate all her support and patience with us.
How was your experience with Nam Tran at Spring Fertility San Francisco?
When we first met with Dr. Tran for a consultation, he was very efficient but thorough. He explained our options in a straightforward manner. We received a lot of information that first visit, but we had a fairly clear sense of our path forward, though the question of timing was still a little hard to grasp. We were able to proceed with treatment relatively quickly, and I always felt like I was in good hands with Dr. Tran. I appreciated that I saw him on most visits and that he handled my procedures himself. We had one minor confusion when he told us he thought we could do a transfer before the end of the year, when really January was the actual outcome because of holiday closures, but while that felt frustrating at the time, I'm glad we did the transfer at a time when we could have full access to Dr. Tran and the clinic. On the day of the retrieval, he did a great job putting me at ease, joking about the music playing in the procedure room. We got some bad news after my retrieval - only 2 embryos made it to day 6 out of the original 18 - and Dr. Tran explained that it might be due to the quality of my eggs over the phone. I think that information would have been a little easier to take in person, but I appreciate that he was able to take the time to talk to us about it. While things sometimes felt like they moved quickly with Dr. Tran, I know he's a very experienced doctor with a great track record, so I feel grateful we were able to work with him.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
Don't be afraid to ask questions if you have any. Dr. Tran will make time to answer them if he knows you have them.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
While Spring was handling a lot of patients, I appreciated the attention from Dr. Tran. He kept appointments short and to-the-point without making me feel like he didn't have time for me -- I appreciated his efficiency as well as his personal approach.
Describe the protocols Nam Tran used in your cycles at Spring Fertility San Francisco and their degree of success.
My partner was diagnosed with male factor infertility before coming to Dr. Tran. We were told IVF with ICSI was our best option by the reproductive endocrinologist we had gotten testing with at Kaiser. Dr. Tran reviewed our results and agreed that IVF with ICSI was our best path forward. Because my results were all within standard range, he said our chances were relatively high, comparatively -- about 60% chance of conception per cycle. I was put on Menopur and Gonal-F to prepare for the retrieval, and we were able to stay the course without making changes to the protocol as the eggs were progressing as expected. I did the trigger injections 36 hours before the procedure, and came in for the retrieval, which resulted in 19 eggs, 18 of which made it to the embryo state. We used ICSI and they grew the embryos to day 6. Only two made it to day 6, both of which we chose to send for PGS testing. One came back as normal, the other was "inconclusive." We would have been allowed to either re-test the inconclusive embryo or transfer it without further testing. When the clinic reopened after the holidays, I went on birth control for about two weeks before starting medication (Letrozole then Medrol) to prepare for the transfer. I was not put on progesterone after bloodwork showed I had appropriate levels. I was given Valium to take the day of the transfer, and no further medication after that. I got a positive HCG result about two and half weeks after the transfer and am currently 14 weeks pregnant.
Describe your experience with your nurse at Spring Fertility San Francisco. (Assigned nurse: Yvette Perez)
I was very happy with my primary nurse. She was communicative and extremely helpful when we had some trouble with insurance timing and the medication. I appreciate all her support and patience with us.
Describe your experience with Spring Fertility San Francisco.
Spring is a very nice facility, I appreciate that it's not overwhelmingly clinical in atmosphere. It helped me feel like a person -- the touches like having snacks/drinks in the waiting room, and the running-water feature across from where you get your blood drawn. They're very friendly and accommodating. We struggled a little with our care coordinator at the beginning, and I was a little surprised by how much I had to advocate for myself when I expected a bit more hand-holding -- everything worked out, but I was initially a little frustrated by the confusion, which was mostly around timing. I was generally under the impression that they're growing a lot, quickly, which wonderful, but that some of the early missteps were just a result of that growth. Once I was handed over to the clinical team, everything was very smooth. While it's certainly not a deciding factor, the occasional difficulty of parking is something to be aware of -- at a stressful time, finding out the lot next door is closed or having to circle for spots is just something to account for in understanding the time it'll take to get to the appointments.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
Dr. Tran strongly recommended single embryo transfer, and given my age and the risks, I was happy with this approach.
What specific things went wrong at Spring Fertility San Francisco?
  • Provided conflicting information
Describe the specific things that went wrong at Spring Fertility San Francisco.
We had some early confusion about timing for starting our first cycle -- we had a weekend trip planned out of town involving air travel, and because it fell around the time of possible ovulation, we weren't sure if we could start that cycle or not. It just took a bit of back and forth with our care coordinator. I also missed an injection class because I was sent the wrong date. In the scheme of things, these ended up being minor and manageable, they were just painful at the start of my treatment.
10
Doctor
Nam Tran
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
9
NPS
10
Age 38
2 IVF
Poor Egg Quality
European
Income $100K - $199K
1st of 3 Docs
10 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Don't expect someone who is touchy-feely. Ask good questions...[Dr. Nam Tran is] happy to explain things...felt strongly that we should transfer 3 based on my age and egg quality...retrieved 10, had 9 embryos. 3 very good ones and a handful of ok ones. None made it to freeze. Transferred 3 on day three resulted in twins...is efficient, so I only saw him briefly during most visits. However, he was very familiar with my case during each visit and I felt like he was genuinely invested in our conceiving.
I definitely felt like we got what we paid for...Spring is not your cheapest option. However, with the price tag came very good client treatment. I never had to wait for an appointment. Dr. Tran always came in exactly on time, was quick and efficient, and they had me out the door. I was traveling from outside of SF for treatment and I loved that they had very early morning appointments--it meant I missed very little work relative to the number of appointments I had. The office is neat, they offer nice amenities (snacks, coffee, etc.) to make your wait more pleasant. Staff were all extremely friendly and professional. I liked that we even got to meet the embryologist when it came time to transfer. I also used their on call number once and was grateful to speak with one of the doctors on call to make sure I was dosing my medications correctly. I definitely felt like we got what we paid for.
How was your experience with Nam Tran at Spring Fertility San Francisco?
Dr. Tran was always honest about our odds of conceiving. He was hopeful that it could work, but didn't offer false hope which I appreciated. He was good at explaining what he was doing and why. He seemed to have a good balance between using evidence-based methods and a willingness to try something else when that didn't work. He is fairly technical and clinical, but I think that's what you want: someone precise and exacting. In the end, we trusted him and when he was optimistic that a second round could yield better results than our first, we agreed. And he was right! Our second round was successful.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility San Francisco?
Don't expect someone who is touchy-feely. Ask good questions, he's happy to explain things. Trust that his number one goal is to help you conceive and he'll do what he can to make that happen.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility San Francisco?
Dr. Tran is efficient, so I only saw him briefly during most visits. However, he was very familiar with my case during each visit and I felt like he was genuinely invested in our conceiving.
Describe the protocols Nam Tran used in your cycles at Spring Fertility San Francisco and their degree of success.
Round one: started with lupron then was on 150 menopur, 225 gonal f for 4 days, then 150 of each for 4 days, then 75 menopur/150 gonal f for 1 day. Produced 14 follicles, 9 embryos, all poor quality by day 3. Transferred the best 3 on day 3, resulted in a chemical pregnancy with nothing left to freeze. Round 2: started on Aygestin then was on 150 each menopur and gonal f for 8 days, then 75 menopur/150 gonal f for 3 days, then 75 of each for last day. Also took HGH throughout. Began cetrotide last 4 days. This time he also cultured our embryos differently. This time retrieved 10, had 9 embryos. 3 very good ones and a handful of ok ones. None made it to freeze. Transferred 3 on day three resulted in twins.
Describe your experience with the nursing staff at Spring Fertility San Francisco.
The staff were always courteous and efficient. We had an incident where meds weren't ordered in time which would have resulted in a delayed cycle (we ended up delaying for other reasons). Staff called us quickly afterward to find out what happened and ensured us it wouldn't happen again.
Describe your experience with Spring Fertility San Francisco.
Spring is not your cheapest option. However, with the price tag came very good client treatment. I never had to wait for an appointment. Dr. Tran always came in exactly on time, was quick and efficient, and they had me out the door. I was traveling from outside of SF for treatment and I loved that they had very early morning appointments--it meant I missed very little work relative to the number of appointments I had. The office is neat, they offer nice amenities (snacks, coffee, etc.) to make your wait more pleasant. Staff were all extremely friendly and professional. I liked that we even got to meet the embryologist when it came time to transfer. I also used their on call number once and was grateful to speak with one of the doctors on call to make sure I was dosing my medications correctly. I definitely felt like we got what we paid for.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility San Francisco.
Dr. Tran felt strongly that we should transfer 3 based on my age and egg quality.
What specific things went wrong at Spring Fertility San Francisco?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Spring Fertility San Francisco.
We lived outside the same-day medication delivery area which I communicated multiple times. It still resulted in medications being ordered late and missing the delivery window which would have pushed back our cycle start date (we ended up taking that cycle off). They did follow up with their quality improvement folks to discuss what happened, which I appreciated.
9
Doctor
Nam Tran
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility San Francisco
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5