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St. Luke's Obstetrics & Gynecology Associates (OBGYN)

Rated 9.3
Strongly recommend: 65%Neutral: 35%9.3
65% strongly recommend
4 reviews
Operations
9.1
9.1
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.2
8.2
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8
8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.2
9.2
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
7.8
7.8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
?
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling is not offered
Mental health counseling is not offered
Nutrition counseling is not offered
Nutrition counseling is not offered
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication is not offered
Providing backup medication is not offered

This clinic has 1 office
Visit clinic website

Duluth
1000 East First Street
Duluth, MN 55805
218-249-4700

4 patient reviews

Most Recent
Strongly Recommend
65%
Neutral
35%
Don't Recommend
0%
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unknown Success
NPS
9
NPS
8
Age 31 - 33
4 IUI
Endometriosis
Unexplained
European
Income $100K - $199K
Operations
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Review of
Dr. Mallof is incredibly in demand and busy, but prioritizes communication and consultation. Depending on ovulation and her schedule, another provider may perform your procedures and you'll likely hear more from Dr. Mallof's nurses during treatment than her. But during appointments, she gives you 100% and makes sure to satisfy all of your questions.....Dr. Mallof is incredibly knowledgeable and straightforward while still maintaining a warm and conscientious bedside manner. She always made time for questions I had and maintained really good follow-up on calls and messages placed to her.
Jen and Jill are assigned mostly to the fertility patients [at St. Luke's OB/GYN] and are so organized, efficient, and kind. During my IUI cycles, they'd be the ones to let me know what the ultrasound results were for my follicles after stimulation. They saw me in many moods during this - upbeat and excited, defeated and hopeless, etc. and always rolled with it and showed compassion..I've had billing questions answered from their coder, and the schedulers are really kind..Use the St. Luke's patient portal to send messages when needed, and know that you will get info back.
How was your experience with Claire Mallof at St. Luke's Obstetrics & Gynecology Associates (OBGYN)?
Dr. Mallof is incredibly in demand and busy, but prioritizes communication and consultation. Depending on ovulation and her schedule, another provider may perform your procedures and you'll likely hear more from Dr. Mallof's nurses during treatment than her. But during appointments, she gives you 100% and makes sure to satisfy all of your questions.
What's one piece of advice would you give a prospective patient of Claire Mallof at St. Luke's Obstetrics & Gynecology Associates (OBGYN)?
Do your research and be prepared to make the most of appointments. Use the St. Luke's patient portal to send messages when needed, and know that you will get info back.
During treatment, were you treated like a number or a human with Claire Mallof at St. Luke's Obstetrics & Gynecology Associates (OBGYN)?
Dr. Mallof is incredibly knowledgeable and straightforward while still maintaining a warm and conscientious bedside manner. She always made time for questions I had and maintained really good follow-up on calls and messages placed to her.
Describe the protocols Claire Mallof used in your cycles at St. Luke's Obstetrics & Gynecology Associates (OBGYN) and their degree of success.
4 IUI cycles with Letrozole, ultrasounds to check for follicles, and trigger shots. Now moving onto an RE referral with Center for Reproductive Medicine in Minneapolis, which St. Luke's partners with.
Describe your experience with your nurse at St. Luke's Obstetrics & Gynecology Associates (OBGYN). (Assigned nurse: Jen & Jill)
Jen and Jill are assigned mostly to the fertility patients and are so organized, efficient, and kind. During my IUI cycles, they'd be the ones to let me know what the ultrasound results were for my follicles after stimulation. They saw me in many moods during this - upbeat and excited, defeated and hopeless, etc. and always rolled with it and showed compassion. I can't imagine speaking with infertility patients all day, and they do a beautiful job at it.
Describe your experience with St. Luke's Obstetrics & Gynecology Associates (OBGYN).
One of the hardest parts of St. Luke's OB/GYN is the waiting room - shared with pregnant ladies waiting for their check-ups. Ask if you can sit in the small back waiting area if this would bother you, too. The front desk staff are efficient, if not warm. I've had billing questions answered from their coder, and the schedulers are really kind.
Describe the costs associated with your care under Claire Mallof at St. Luke's Obstetrics & Gynecology Associates (OBGYN).
$500-600 per IUI cycle, depending on trigger shot and weekend hospital charges.
What specific things went wrong at St. Luke's Obstetrics & Gynecology Associates (OBGYN)?
  • Lost or damaged samples
Describe the specific things that went wrong at St. Luke's Obstetrics & Gynecology Associates (OBGYN).
The St. Luke's hospital lab performed a semen analysis on my husband's sample, which should have been a wash & spin for IUI. They did not charge us for the subsequent wash and spin, and this speaks more to the lab worker than the OB/GYN clinic.
9
Doctor
Claire Mallof
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
St. Luke's Obstetrics & Gynecology Associates (OBGYN)
Duluth
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Review of
2019 - 2022, Successful
NPS
10
NPS
10
Age 37 - 40
Donor Eggs
Diminished Ovarian Reserve
Male Factor
PCOS
Uterine Fibroids
European
Income $50K - $99K
Nurse or HC Services
2nd of 4 Docs
IVF With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Review of
Dr.Mallof always explained things to me thoroughly, and got me in for things right away if needed. She paid attention and I never felt rushed or like a number...She is an exceptional doctor. I had a lot of extra monitoring due to some risk factors, and I always felt she kept a close eye on me...she came to check on me several times and explained everything above and beyond. It's apparent she really cares about her patients, without a doubt...
Quick responses, nice staff [at St. Luke's Obstetrics & Gynecology Associates]. Its in a basement though which is a bummer. I'd you are a fertility patient you go in right away in the morning which is nice. I only encountered one Dr. and nurse in my over 30 visits that were cols and I did not care for the attitude. Everyone else is very helpful and has compassion for infertility patients and our anxieties...
How was your experience with Claire Mallof at St. Luke's Obstetrics & Gynecology Associates (OBGYN)?
She is an exceptional doctor. I had a lot of extra monitoring due to some risk factors, and I always felt she kept a close eye on me and was determined to deliver my baby safely and keep me safe as well. I ended up with an extended hospital stay for pre-eclampsia, and she came to check on me several times and explained everything above and beyond. It's apparent she really cares about her patients, without a doubt.
What's one piece of advice would you give a prospective patient of Claire Mallof at St. Luke's Obstetrics & Gynecology Associates (OBGYN)?
Listen to her, she knows her stuff ans has your best interest in mind at all times.
During treatment, were you treated like a number or a human with Claire Mallof at St. Luke's Obstetrics & Gynecology Associates (OBGYN)?
Dr.Mallof always explained things to me thoroughly, and got me in for things right away if needed. She paid attention and I never felt rushed or like a number.
Describe your experience with the nursing staff at St. Luke's Obstetrics & Gynecology Associates (OBGYN).
Every nurse was really sweet and helpful except for one whose name I cannot remember. She was quite rudw when I asked a question and made me feel badly.
Describe your experience with St. Luke's Obstetrics & Gynecology Associates (OBGYN).
Quick responses, nice staff. Its in a basement though which is a bummer. I'd you are a fertility patient you go in right away in the morning which is nice. I only encountered one Dr. and nurse in my over 30 visits that were cols and I did not care for the attitude. Everyone else is very helpful and has compassion for infertility patients and our anxieties.
Describe the costs associated with your care under Claire Mallof at St. Luke's Obstetrics & Gynecology Associates (OBGYN).
Expensive. Ultrasounds were about 500$, appointments were 2-300 depending on the tests or labs.
10
Doctor
Claire Mallof
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
St. Luke's Obstetrics & Gynecology Associates (OBGYN)
Duluth
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Review of
2017 - 2019, Unsuccessful
NPS
10
NPS
8
Age 26 - 28
6 IUI
Unexplained
European
Income $100K - $199K
1st of 2 Docs
6 Fertility Medications With Other Docs
Strongly Recommends
Neutral
Unsuccessful
Review of
Dr. Mallof was very honest with us about what our chances for success were. Each cycle we came in with a clear expectation of what the plan was. She ran all the labs and procedures to try to determine the cause of my infertility...Ask questions, she has thoughtful and thorough answers...I did six IUI cycles using letrozole and a trigger shot. None resulted in pregnancy...was very kind to me. Every appointment with her I felt like she genuinely cared about me and had the same goals in mind. She actively listened to my concerns and gave complete answers. I recommend Dr. Mallof to other couples experiencing infertility.
I worked with the main fertility nurse Jen [at St. Luke's Obstetrics & Gynecology Associates]. She was very responsive to questions and was easy to work with. When Jen was out we had to work with another nurse and I did not have a great experience with her. She did not respond to one of my calls and did not call me back to schedule an ultrasound...with monitoring, sperm wash, medications, trigger shot, and IUI we spend about $1300 a cycle
How was your experience with Claire Mallof at St. Luke's Obstetrics & Gynecology Associates (OBGYN)?
Dr. Mallof was very honest with us about what our chances for success were. Each cycle we came in with a clear expectation of what the plan was. She ran all the labs and procedures to try to determine the cause of my infertility.
What's one piece of advice would you give a prospective patient of Claire Mallof at St. Luke's Obstetrics & Gynecology Associates (OBGYN)?
Ask questions, she has thoughtful and thorough answers.
During treatment, were you treated like a number or a human with Claire Mallof at St. Luke's Obstetrics & Gynecology Associates (OBGYN)?
Dr. Mallof was very kind to me. Every appointment with her I felt like she genuinely cared about me and had the same goals in mind. She actively listened to my concerns and gave complete answers. I recommend Dr. Mallof to other couples experiencing infertility.
Describe the protocols Claire Mallof used in your cycles at St. Luke's Obstetrics & Gynecology Associates (OBGYN) and their degree of success.
I did six IUI cycles using letrozole and a trigger shot. None resulted in pregnancy.
Describe your experience with your nurse at St. Luke's Obstetrics & Gynecology Associates (OBGYN). (Assigned nurse: Jen)
I worked with the main fertility nurse Jen. She was very responsive to questions and was easy to work with. When Jen was out we had to work with another nurse and I did not have a great experience with her. She did not respond to one of my calls and did not call me back to schedule an ultrasound.
Describe your experience with St. Luke's Obstetrics & Gynecology Associates (OBGYN).
It took months to get in for the first consult so scheduling at first was an issue. Once we had started the monitoring and IUIs there were not options for for scheduling appointments, I went when there was an opening.
Describe the costs associated with your care under Claire Mallof at St. Luke's Obstetrics & Gynecology Associates (OBGYN).
My insurance covered nothing so with monitoring, sperm wash, medications, trigger shot, and IUI we spend about $1300 a cycle
Describe Claire Mallof's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at St. Luke's Obstetrics & Gynecology Associates (OBGYN).
N/A
10
Doctor
Claire Mallof
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
St. Luke's Obstetrics & Gynecology Associates (OBGYN)
Duluth
NPS
Operations
4 of 5
Scheduling
1 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Successful
NPS
10
NPS
10
Age 23 - 25
7 Fertility Medications
Anovulation
Endometriosis
PCOS
Latinx
Income $50K - $99K
Engineer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Review of
She [Dr. Mallof] makes medical terminogly easy to understand. She keeps your wants in mind with the treatments she suggests. She does best for you. Remembers all the details very well. I love her and have recommended her to two friends.... She is very caring and makes sure I understood everything happening. She told the truth and she was kind. Empathic.... When on clomid, call day 1 to schedule ultrasound day 12-14. Take clomid day 3-7 (every two months dose was doubled). Ovulation sticks starting on day 10. Ultrasound. If follicle, trigger shot. Intercourse exactly 36 hours after shot.
I wish we could do IVF at the clinic [St. Lukes's]. My doctor works with a clinic in the cities. One thing I did not know. Other than that I LOVE everything about the clinic and staff. All work with you and are considerate of your time and issues....super kind and patient with all my questions. Always gets back to me in a timely manner.... A follicle ultrasound is $337. A trigger shot is $200. Clomid was $10. Letrozole was $3. Dr appts around $150-$300.
How was your experience with Claire Mallof at St. Luke's Obstetrics & Gynecology Associates (OBGYN)?
She makes medical terminogly easy to understand. She keeps your wants in mind with the treatments she suggests. She does best for you. Remembers all the details very well. I love her and have recommended her to two friends.
What's one piece of advice would you give a prospective patient of Claire Mallof at St. Luke's Obstetrics & Gynecology Associates (OBGYN)?
Let her know your wants and thoughts. She truly takes them into consideration
During treatment, were you treated like a number or a human with Claire Mallof at St. Luke's Obstetrics & Gynecology Associates (OBGYN)?
She is very caring and makes sure I understood everything happening. She told the truth and she was kind. Empathic.
Describe the protocols Claire Mallof used in your cycles at St. Luke's Obstetrics & Gynecology Associates (OBGYN) and their degree of success.
When on clomid, call day 1 to schedule ultrasound day 12-14. Take clomid day 3-7 (every two months dose was doubled). Ovulation sticks starting on day 10. Ultrasound. If follicle, trigger shot. Intercourse exactly 36 hours after shot. Then again 24, 36,48,48 hours later.
Describe your experience with your nurse at St. Luke's Obstetrics & Gynecology Associates (OBGYN). (Assigned nurse: Jen )
She is super kind and patient with all my questions. Always gets back to me in a timely manner.
Describe your experience with St. Luke's Obstetrics & Gynecology Associates (OBGYN).
I wish we could do IVF at the clinic. My doctor works with a clinic in the cities. One thing I did not know. Other than that I LOVE everything about the clinic and staff. All work with you and are considerate of your time and issues.
Describe the costs associated with your care under Claire Mallof at St. Luke's Obstetrics & Gynecology Associates (OBGYN).
My insurance covers nothing to do with infertility. A follicle ultrasound is $337. A trigger shot is $200. Clomid was $10. Letrozole was $3. Dr appts around $150-$300. A regular visit that would be covered by insurance is around $150 depending on where I am at on my deductible. Anything else besides infertility is priced decently.
10
Doctor
Claire Mallof
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
St. Luke's Obstetrics & Gynecology Associates (OBGYN)
Duluth
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of

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