The Fertility Center of Michigan

7 doctors work here

Rated 8.5
Strongly recommend: 63%Neutral: 27%Don't recommend: 10%8.5
63% strongly recommend
256 reviews
LGBTQ+ Competent Care
LGBTQ+ Competent Care

Based on reviews from the LGBTQ+ community.

Operations
8.8
8.8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.3
8.3
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.7
7.7
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.7
8.7
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
8
8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,165
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 4 offices

Grand Rapids
3230 Eagle Park Drive NE
Grand Rapids, MI 49525
Kalamazoo
317 South Drake Rd
Kalamazoo, MI 49009
Mason
1100 S. Cedar Street
Mason, MI 48854
Traverse City
1200 6th Street
Traverse City, MI 49684
Show 2 more

256 patient reviews

2019, Unknown Success
NPS
10
NPS
10
Age 31
1 Fertility Medications
Anovulation
Male Factor
PCOS
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Mili Thakur] is very kind and compassionate. She is also very intelligent and knowledgeable about genetics. She took her time explaini ng the process to us. She made us feel welcome as it can be embarrassing to seek fertility help.I felt like we were in good hands with her...First cycle I used clomid and only one follicle matured. This cycle I am using clomid and follistim with a planned iui...took time to explain the process to my husband. As a nurse I understood but he did not so it was nice that she took time to explain the steps we would be taking.
One issue [at The Fertility Center of Michigan] can be parking depending on the time of your appointment. The center is in a shared building with other customers so it can get tight. It is always very clean in the waiting room. I would suggest larger BP cuffs or having nurses put cuff on forearm if not available. Otherwise cuff is too small and readings are not accurate...She [nurse] answers all my questions, usually several times, without making me feel foolish. She asks what I want to do regarding my plan of care.
How was your experience with Mili Thakur at The Fertility Center of Michigan?
Mili Thakur is very kind and compassionate. She is also very intelligent and knowledgeable about genetics. She took her time explaini ng the process to us. She made us feel welcome as it can be embarrassing to seek fertility help.I felt like we were in good hands with her.
What's one piece of advice would you give a prospective patient of Mili Thakur at The Fertility Center of Michigan?
Dont be afraid to ask questions.
During treatment, were you treated like a number or a human with Mili Thakur at The Fertility Center of Michigan?
She was very kind and took time to explain the process to my husband. As a nurse I understood but he did not so it was nice that she took time to explain the steps we would be taking.
Describe the protocols Mili Thakur used in your cycles at The Fertility Center of Michigan and their degree of success.
First cycle I used clomid and only one follicle matured. This cycle I am using clomid and follistim with a planned iui.
Describe your experience with your nurse at The Fertility Center of Michigan. (Assigned nurse: Amy)
Amy is fantastic! She answers all my questions, usually several times, without making me feel foolish. She asks what I want to do regarding my plan of care.
Describe your experience with The Fertility Center of Michigan.
Amanda is wonderful. Always so kind. One issue can be parking depending on the time of your appointment. The center is in a shared building with other customers so it can get tight. It is always very clean in the waiting room. I would suggest larger BP cuffs or having nurses put cuff on forearm if not available. Otherwise cuff is too small and readings are not accurate.
10
Doctor
Mili Thakur
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
The Fertility Center of Michigan
Kalamazoo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unknown Success
NPS
8
NPS
10
Age 25 - 26
2 IUI
Anovulation
Male Factor
PCOS
Uterine Fibroids
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Not sure
Time with Dr. Shavell is great. I only wish there were more appointments with her(that you were not charged extra for) and not support staff so it would be easier to ask questions directly to her. She definitely listens and addresses all concerns when you are with her. And she is also good at explaining anything you don't understand....After failed clomid cycles with obgyn, dr. Shavell ran testing that included HSG, blood tests, ultrasound and SA for my spouse.
Beautiful facilities [at The Fertility Center] (Mason and Grand Rapids locations). All very minimal wait times....Nursing staff has been great and I have no complaints....$500 for IUI with SA/Wash....Time with Dr. Shavell is great. I only wish there were more appointments with her(that you were not charged extra for) and not support staff so it would be easier to ask questions directly to her. She definitely listens and addresses all concerns when you are with her.
How was your experience with Valerie Shavell at The Fertility Center of Michigan?
Time with Dr. Shavell is great. I only wish there were more appointments with her(that you were not charged extra for) and not support staff so it would be easier to ask questions directly to her. She definitely listens and addresses all concerns when you are with her. And she is also good at explaining anything you don't understand.
What's one piece of advice would you give a prospective patient of Valerie Shavell at The Fertility Center of Michigan?
Come prepared with your questions because direct one on one time with her is valuable time.
During treatment, were you treated like a number or a human with Valerie Shavell at The Fertility Center of Michigan?
Dr. Shavell is very kind and sweet manored so she makes you feel as though you really matter and she wants to help figure out what's best for you.
Describe the protocols Valerie Shavell used in your cycles at The Fertility Center of Michigan and their degree of success.
After failed clomid cycles with obgyn, dr. Shavell ran testing that included HSG, blood tests, ultrasound and SA for my spouse. Determined that IUI was the best next step. IUI #1 was 2.5mg Femara on CD 3-7, ovidrel trigger on CD17 with 2 mature follicles and IUI on CD19, cycle ended on 12dpIUI. IUI #2 was 5mg Femara on CD 3-7, ovidrel trigger on CD17 with 1 mature follicle and IUI on CD19, cycle ended on 12dpIUI. Our next plan of action is a more agressive IUI with either metformin, Femara and ovidrel or injectable meds like menopur, gonal f or follistim and then ovidrel and IUI; since the femara and ovidrel are working but not good enough. My spouse is also on clomid for his male infertility issues.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
Nursing staff has been great and I have no complaints.
Describe your experience with The Fertility Center of Michigan.
Beautiful facilities (Mason and Grand Rapids locations). All very minimal wait times.
Describe the costs associated with your care under Valerie Shavell at The Fertility Center of Michigan.
We have approximately 50% fertility related coverage however 0% of IUI and IVF are covered. So those additionally out of pocket costs were reasonable. $500 for IUI with SA/Wash.
8
Doctor
Valerie Shavell
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
The Fertility Center of Michigan
Mason
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2020, Consult
NPS
9
NPS
9
Age 31
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Since we had a televisit, its hard to describe our experience, since its alot different with other appointments. But i believe she [Dr. Mili Thakur] answered all of our questions and i feel like she helped us, and provided alot of information...She's great, if you have questions just ask...went above and beyond making sure we understood everything so far. Its a difficult time with covid 19, and she made sure we knew how to protect against it and explained how right now they can not do new ivf, since no one knows how it will or could affect fertility or pregnancies
We are in the very early stages of treatment, we have only had our initial appointment [with The Fertility Center of Michigan]...we went over medical history, and what she thinks we can still trt, and what is safe to do with this pandemic covid 19...i do love the fact that they are doing the televisits. I was very worried that our appointment was going to get pushed back with the offices not being able to see patients, but because of the televisit we we're able to seen(televisit) sooner than our initial appointment.
How was your experience with Mili Thakur at The Fertility Center of Michigan?
Since we had a televisit, its hard to describe our experience, since its alot different with other appointments. But i believe she answered all of our questions and i feel like she helped us, and provided alot of information.
What's one piece of advice would you give a prospective patient of Mili Thakur at The Fertility Center of Michigan?
She's great, if you have questions just ask.
During treatment, were you treated like a number or a human with Mili Thakur at The Fertility Center of Michigan?
I felt like Dr. Thakur went above and beyond making sure we understood everything so far. Its a difficult time with covid 19, and she made sure we knew how to protect against it and explained how right now they can not do new ivf, since no one knows how it will or could affect fertility or pregnancies
Describe the protocols Mili Thakur used in your cycles at The Fertility Center of Michigan and their degree of success.
We are in the very early stages of treatment, we have only had our initial appointment, and that eas a televising, but we went over medical history, and what she thinks we can still trt, and what is safe to do with this pandemic covid 19
Describe your experience with the nursing staff at The Fertility Center of Michigan.
I have not seen any of the nursing staff, with the stay at home order, the offices are closed to patients and our appointment was a televisit
Describe your experience with The Fertility Center of Michigan.
At this point in our fertility/infertility journey I can not say how the clinic was, since we have the pandemic covid 19,and the stay at home order,so offices are closed to patients, i am however excited to meet everyone in person once the covid 19 has calmed down, or clears up so that the clinic can open back up.i do love the fact that they are doing the televisits. I was very worried that our appointment was going to get pushed back with the offices not being able to see patients, but because of the televisit we we're able to seen(televisit) sooner than our initial appointment.
Describe the costs associated with your care under Mili Thakur at The Fertility Center of Michigan.
Being that we have only had a consultation it is too early to say anything about cost as we arr still learning what we need to do.
9
Doctor
Mili Thakur
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
The Fertility Center of Michigan
Mason
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2019, Successful
NPS
10
NPS
10
Age 31 - 37
2 IUI
2 IVF
Donor Eggs
Income $50K - $99K
2nd of 2 Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Dr Shavell reviewed everything with us. She was kind and straightforward regarding our options. After the many failures we experienced, she gave us the best option at that point resulting in our son. ... She is the person you want in your corner with fertility treatments. She is kind and forthcoming about what will work best for you are as a person or couple TTC. I can't thank her enough for not giving up on us and giving us the best thing in our lives, our son.
TFC [The Fertility Center of Michigan] was the best decision we made when choosing a clinic. the staff and drs are wonderful and work as a team to help you every step of the way. with multiple locations in Michigan, it was very convenient ... Always treated as VIP when in their [the nursing staff] care. Wonderful staff. ... [the total cost] 36,721.36 ...
How was your experience with Valerie Shavell at The Fertility Center of Michigan?
Dr Shavell is wonderful doctor. She is the person you want in your corner with fertility treatments. She is kind and forthcoming about what will work best for you are as a person or couple TTC. I can't thank her enough for not giving up on us and giving us the best thing in our lives, our son.
What's one piece of advice would you give a prospective patient of Valerie Shavell at The Fertility Center of Michigan?
Be open to advice she has to give you.
During treatment, were you treated like a number or a human with Valerie Shavell at The Fertility Center of Michigan?
Dr Shavell reviewed everything with us. She was kind and straightforward regarding our options. After the many failures we experienced, she gave us the best option at that point resulting in our son.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
Always treated as VIP when in their care. Wonderful staff.
Describe your experience with The Fertility Center of Michigan.
TFC was the best decision we made when choosing a clinic. the staff and drs are wonderful and work as a team to help you every step of the way. with multiple locations in Michigan, it was very convenient.
Describe the costs associated with your care under Valerie Shavell at The Fertility Center of Michigan.
36,721.36
10
Doctor
Valerie Shavell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Adaptability
5 of 5
10
Clinic
The Fertility Center of Michigan
Mason
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019, Consult
NPS
10
NPS
10
Age 29
Male Factor
Unexplained
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
4 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
We just had a consult. She [Dr. Valerie Shavell] told me the process of IVF and explained every step...let me know that I could choose the number of embryos to transfer whether it be single or 2...She understood my struggle and said that we would find a way to create a family. She is compassionate and empathetic...She let me know how the process would work and the potential outcome. She offered all of the options to help afford the procedure due to it being so expensive
The clinic [The Fertility Center of Michigan] is very small and I was unsure where to enter. Once inside the office is very inviting...The nursing staff were very nice and compassionate...We just had a consult. She [Dr. Valerie Shavell] told me the process of IVF and explained every step...let me know that I could choose the number of embryos to transfer whether it be single or 2...She understood my struggle and said that we would find a way to create a family. She is compassionate and empathetic...She let me know how the process would work and the potential outcome. She offered all of the options to help afford the procedure due to it being so expensive
How was your experience with Valerie Shavell at The Fertility Center of Michigan?
Dr shavell was understanding and thoroughly explained every aspect of IVF. She let me know how the process would work and the potential outcome. She offered all of the options to help afford the procedure due to it being so expensive
What's one piece of advice would you give a prospective patient of Valerie Shavell at The Fertility Center of Michigan?
Ask all the questions that you have. Dr shavell is willing to answer and explain everything
During treatment, were you treated like a number or a human with Valerie Shavell at The Fertility Center of Michigan?
She understood my struggle and said that we would find a way to create a family. She is compassionate and empathetic
Describe the protocols Valerie Shavell used in your cycles at The Fertility Center of Michigan and their degree of success.
We just had a consult. She told me the process of IVF and explained every step.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
The nursing staff were very nice and compassionate.
Describe your experience with The Fertility Center of Michigan.
The clinic is very small and I was unsure where to enter. Once inside the office is very inviting. I may not go back to the Mason office and instead go to the grand rapids office due to it being close to the same distance
Describe the costs associated with your care under Valerie Shavell at The Fertility Center of Michigan.
Office visits are covered under my insurance but I will have to pay out of pocket for all drugs and treatment due to fertility not being covered with my insurance
Describe Valerie Shavell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
Dr shavell let me know that I could choose the number of embryos to transfer whether it be single or 2
10
Doctor
Valerie Shavell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
The Fertility Center of Michigan
Mason
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018, Unknown Success
NPS
7
NPS
8
Age 32
Unexplained
European
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
1 IUI With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Nice and kind. She [Dr. Shavell] gave me my treatment plan for the next month in ways I understood. ... You won’t see the actual doctor much so make sure when you do you ask all the questions you can. ... I have only seen or talked to the doctor 2 times in several months. ... Femara 2.5 days 3-7 first month, then 5mg second month, and 7.5mg third month. IUI at any time. CD 12 ultrasounds every month
I feel the nurses [The Fertility Center] pretty much run the show and give out all the advice. It’s hard when you don’t feel listened to and have to make an actual appointment to get answers from the doctor. ... I sometimes felt they [nurses] weren’t listening to my concerns. I had to make an appointment with my doctor to talk about what’s next because they didn’t seem to know what to do.
How was your experience with Valerie Shavell at The Fertility Center of Michigan?
Nice and kind. She gave me my treatment plan for the next month in ways I understood. I wish I could see her over Dr. Thakur. I hope they can get down to the bottom of why I can’t conceive. This is probably one of the most frustrating journeys of my life and I hope they can fix it
What's one piece of advice would you give a prospective patient of Valerie Shavell at The Fertility Center of Michigan?
You won’t see the actual doctor much so make sure when you do you ask all the questions you can.
Describe the protocols Valerie Shavell used in your cycles at The Fertility Center of Michigan and their degree of success.
Femara 2.5 days 3-7 first month, then 5mg second month, and 7.5mg third month. IUI at any time. CD 12 ultrasounds every month
Describe your experience with the nursing staff at The Fertility Center of Michigan.
Overall good. I sometimes felt they weren’t listening to my concerns. I had to make an appointment with my doctor to talk about what’s next because they didn’t seem to know what to do.
Describe your experience with The Fertility Center of Michigan.
I really feel like the doctor should be more present in the patient’s care. I have only seen or talked to the doctor 2 times in several months. Maybe that’s how they keeps costs down I don’t know. I feel the nurses pretty much run the show and give out all the advice. It’s hard when you don’t feel listened to and have to make an actual appointment to get answers from the doctor.
Describe Valerie Shavell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
No
What specific things went wrong at The Fertility Center of Michigan?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at The Fertility Center of Michigan.
Forgot to call in my Ovidrel
7
Doctor
Valerie Shavell
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
2 of 5
8
Clinic
The Fertility Center of Michigan
Grand Rapids - Women's Center/Downtown (closed)
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5