The Fertility Center of Michigan

8 doctors work here

Rated 8.5
Strongly recommend: 64%Neutral: 26%Don't recommend: 10%8.5
64% strongly recommend
259 reviews
LGBTQ+ Competent Care
LGBTQ+ Competent Care

Based on reviews from the LGBTQ+ community.

Operations
8.8
8.8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.3
8.3
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.7
7.7
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.7
8.7
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
8
8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,165
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 4 offices

Grand Rapids
3230 Eagle Park Drive NE., Suite 100
Grand Rapids, MI 49525
Kalamazoo
317 South Drake Rd., Suite B
Kalamazoo, MI 49009
Mason
1100 S. Cedar Street, Suite 2
Mason, MI 48854
Petoskey
2810 Charlevoix Ave
Petoskey, MI 49770
Show 2 more

259 patient reviews

2019, Unknown Success
NPS
10
NPS
10
Age 31
1 Fertility Medications
Anovulation
Male Factor
PCOS
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Mili Thakur] is very kind and compassionate. She is also very intelligent and knowledgeable about genetics. She took her time explaini ng the process to us. She made us feel welcome as it can be embarrassing to seek fertility help.I felt like we were in good hands with her...First cycle I used clomid and only one follicle matured. This cycle I am using clomid and follistim with a planned iui...took time to explain the process to my husband. As a nurse I understood but he did not so it was nice that she took time to explain the steps we would be taking.
One issue [at The Fertility Center of Michigan] can be parking depending on the time of your appointment. The center is in a shared building with other customers so it can get tight. It is always very clean in the waiting room. I would suggest larger BP cuffs or having nurses put cuff on forearm if not available. Otherwise cuff is too small and readings are not accurate...She [nurse] answers all my questions, usually several times, without making me feel foolish. She asks what I want to do regarding my plan of care.
How was your experience with Mili Thakur at The Fertility Center of Michigan?
Mili Thakur is very kind and compassionate. She is also very intelligent and knowledgeable about genetics. She took her time explaini ng the process to us. She made us feel welcome as it can be embarrassing to seek fertility help.I felt like we were in good hands with her.
What's one piece of advice would you give a prospective patient of Mili Thakur at The Fertility Center of Michigan?
Dont be afraid to ask questions.
During treatment, were you treated like a number or a human with Mili Thakur at The Fertility Center of Michigan?
She was very kind and took time to explain the process to my husband. As a nurse I understood but he did not so it was nice that she took time to explain the steps we would be taking.
Describe the protocols Mili Thakur used in your cycles at The Fertility Center of Michigan and their degree of success.
First cycle I used clomid and only one follicle matured. This cycle I am using clomid and follistim with a planned iui.
Describe your experience with your nurse at The Fertility Center of Michigan. (Assigned nurse: Amy)
Amy is fantastic! She answers all my questions, usually several times, without making me feel foolish. She asks what I want to do regarding my plan of care.
Describe your experience with The Fertility Center of Michigan.
Amanda is wonderful. Always so kind. One issue can be parking depending on the time of your appointment. The center is in a shared building with other customers so it can get tight. It is always very clean in the waiting room. I would suggest larger BP cuffs or having nurses put cuff on forearm if not available. Otherwise cuff is too small and readings are not accurate.
10
Doctor
Mili Thakur
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
The Fertility Center of Michigan
Kalamazoo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unknown Success
NPS
8
NPS
10
Age 25 - 26
2 IUI
Anovulation
Male Factor
PCOS
Uterine Fibroids
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Not sure
Time with Dr. Shavell is great. I only wish there were more appointments with her(that you were not charged extra for) and not support staff so it would be easier to ask questions directly to her. She definitely listens and addresses all concerns when you are with her. And she is also good at explaining anything you don't understand....After failed clomid cycles with obgyn, dr. Shavell ran testing that included HSG, blood tests, ultrasound and SA for my spouse.
Beautiful facilities [at The Fertility Center] (Mason and Grand Rapids locations). All very minimal wait times....Nursing staff has been great and I have no complaints....$500 for IUI with SA/Wash....Time with Dr. Shavell is great. I only wish there were more appointments with her(that you were not charged extra for) and not support staff so it would be easier to ask questions directly to her. She definitely listens and addresses all concerns when you are with her.
How was your experience with Valerie Shavell at The Fertility Center of Michigan?
Time with Dr. Shavell is great. I only wish there were more appointments with her(that you were not charged extra for) and not support staff so it would be easier to ask questions directly to her. She definitely listens and addresses all concerns when you are with her. And she is also good at explaining anything you don't understand.
What's one piece of advice would you give a prospective patient of Valerie Shavell at The Fertility Center of Michigan?
Come prepared with your questions because direct one on one time with her is valuable time.
During treatment, were you treated like a number or a human with Valerie Shavell at The Fertility Center of Michigan?
Dr. Shavell is very kind and sweet manored so she makes you feel as though you really matter and she wants to help figure out what's best for you.
Describe the protocols Valerie Shavell used in your cycles at The Fertility Center of Michigan and their degree of success.
After failed clomid cycles with obgyn, dr. Shavell ran testing that included HSG, blood tests, ultrasound and SA for my spouse. Determined that IUI was the best next step. IUI #1 was 2.5mg Femara on CD 3-7, ovidrel trigger on CD17 with 2 mature follicles and IUI on CD19, cycle ended on 12dpIUI. IUI #2 was 5mg Femara on CD 3-7, ovidrel trigger on CD17 with 1 mature follicle and IUI on CD19, cycle ended on 12dpIUI. Our next plan of action is a more agressive IUI with either metformin, Femara and ovidrel or injectable meds like menopur, gonal f or follistim and then ovidrel and IUI; since the femara and ovidrel are working but not good enough. My spouse is also on clomid for his male infertility issues.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
Nursing staff has been great and I have no complaints.
Describe your experience with The Fertility Center of Michigan.
Beautiful facilities (Mason and Grand Rapids locations). All very minimal wait times.
Describe the costs associated with your care under Valerie Shavell at The Fertility Center of Michigan.
We have approximately 50% fertility related coverage however 0% of IUI and IVF are covered. So those additionally out of pocket costs were reasonable. $500 for IUI with SA/Wash.
8
Doctor
Valerie Shavell
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
The Fertility Center of Michigan
Mason
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2020, Consult
NPS
9
NPS
9
Age 31
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Since we had a televisit, its hard to describe our experience, since its alot different with other appointments. But i believe she [Dr. Mili Thakur] answered all of our questions and i feel like she helped us, and provided alot of information...She's great, if you have questions just ask...went above and beyond making sure we understood everything so far. Its a difficult time with covid 19, and she made sure we knew how to protect against it and explained how right now they can not do new ivf, since no one knows how it will or could affect fertility or pregnancies
We are in the very early stages of treatment, we have only had our initial appointment [with The Fertility Center of Michigan]...we went over medical history, and what she thinks we can still trt, and what is safe to do with this pandemic covid 19...i do love the fact that they are doing the televisits. I was very worried that our appointment was going to get pushed back with the offices not being able to see patients, but because of the televisit we we're able to seen(televisit) sooner than our initial appointment.
How was your experience with Mili Thakur at The Fertility Center of Michigan?
Since we had a televisit, its hard to describe our experience, since its alot different with other appointments. But i believe she answered all of our questions and i feel like she helped us, and provided alot of information.
What's one piece of advice would you give a prospective patient of Mili Thakur at The Fertility Center of Michigan?
She's great, if you have questions just ask.
During treatment, were you treated like a number or a human with Mili Thakur at The Fertility Center of Michigan?
I felt like Dr. Thakur went above and beyond making sure we understood everything so far. Its a difficult time with covid 19, and she made sure we knew how to protect against it and explained how right now they can not do new ivf, since no one knows how it will or could affect fertility or pregnancies
Describe the protocols Mili Thakur used in your cycles at The Fertility Center of Michigan and their degree of success.
We are in the very early stages of treatment, we have only had our initial appointment, and that eas a televising, but we went over medical history, and what she thinks we can still trt, and what is safe to do with this pandemic covid 19
Describe your experience with the nursing staff at The Fertility Center of Michigan.
I have not seen any of the nursing staff, with the stay at home order, the offices are closed to patients and our appointment was a televisit
Describe your experience with The Fertility Center of Michigan.
At this point in our fertility/infertility journey I can not say how the clinic was, since we have the pandemic covid 19,and the stay at home order,so offices are closed to patients, i am however excited to meet everyone in person once the covid 19 has calmed down, or clears up so that the clinic can open back up.i do love the fact that they are doing the televisits. I was very worried that our appointment was going to get pushed back with the offices not being able to see patients, but because of the televisit we we're able to seen(televisit) sooner than our initial appointment.
Describe the costs associated with your care under Mili Thakur at The Fertility Center of Michigan.
Being that we have only had a consultation it is too early to say anything about cost as we arr still learning what we need to do.
9
Doctor
Mili Thakur
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
The Fertility Center of Michigan
Mason
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2019, Successful
NPS
10
NPS
10
Age 31 - 37
2 IUI
2 IVF
Donor Eggs
Income $50K - $99K
2nd of 2 Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Dr Shavell reviewed everything with us. She was kind and straightforward regarding our options. After the many failures we experienced, she gave us the best option at that point resulting in our son. ... She is the person you want in your corner with fertility treatments. She is kind and forthcoming about what will work best for you are as a person or couple TTC. I can't thank her enough for not giving up on us and giving us the best thing in our lives, our son.
TFC [The Fertility Center of Michigan] was the best decision we made when choosing a clinic. the staff and drs are wonderful and work as a team to help you every step of the way. with multiple locations in Michigan, it was very convenient ... Always treated as VIP when in their [the nursing staff] care. Wonderful staff. ... [the total cost] 36,721.36 ...
How was your experience with Valerie Shavell at The Fertility Center of Michigan?
Dr Shavell is wonderful doctor. She is the person you want in your corner with fertility treatments. She is kind and forthcoming about what will work best for you are as a person or couple TTC. I can't thank her enough for not giving up on us and giving us the best thing in our lives, our son.
What's one piece of advice would you give a prospective patient of Valerie Shavell at The Fertility Center of Michigan?
Be open to advice she has to give you.
During treatment, were you treated like a number or a human with Valerie Shavell at The Fertility Center of Michigan?
Dr Shavell reviewed everything with us. She was kind and straightforward regarding our options. After the many failures we experienced, she gave us the best option at that point resulting in our son.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
Always treated as VIP when in their care. Wonderful staff.
Describe your experience with The Fertility Center of Michigan.
TFC was the best decision we made when choosing a clinic. the staff and drs are wonderful and work as a team to help you every step of the way. with multiple locations in Michigan, it was very convenient.
Describe the costs associated with your care under Valerie Shavell at The Fertility Center of Michigan.
36,721.36
10
Doctor
Valerie Shavell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Adaptability
5 of 5
10
Clinic
The Fertility Center of Michigan
Mason
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019, Consult
NPS
10
NPS
10
Age 29
Male Factor
Unexplained
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
4 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
We just had a consult. She [Dr. Valerie Shavell] told me the process of IVF and explained every step...let me know that I could choose the number of embryos to transfer whether it be single or 2...She understood my struggle and said that we would find a way to create a family. She is compassionate and empathetic...She let me know how the process would work and the potential outcome. She offered all of the options to help afford the procedure due to it being so expensive
The clinic [The Fertility Center of Michigan] is very small and I was unsure where to enter. Once inside the office is very inviting...The nursing staff were very nice and compassionate...We just had a consult. She [Dr. Valerie Shavell] told me the process of IVF and explained every step...let me know that I could choose the number of embryos to transfer whether it be single or 2...She understood my struggle and said that we would find a way to create a family. She is compassionate and empathetic...She let me know how the process would work and the potential outcome. She offered all of the options to help afford the procedure due to it being so expensive
How was your experience with Valerie Shavell at The Fertility Center of Michigan?
Dr shavell was understanding and thoroughly explained every aspect of IVF. She let me know how the process would work and the potential outcome. She offered all of the options to help afford the procedure due to it being so expensive
What's one piece of advice would you give a prospective patient of Valerie Shavell at The Fertility Center of Michigan?
Ask all the questions that you have. Dr shavell is willing to answer and explain everything
During treatment, were you treated like a number or a human with Valerie Shavell at The Fertility Center of Michigan?
She understood my struggle and said that we would find a way to create a family. She is compassionate and empathetic
Describe the protocols Valerie Shavell used in your cycles at The Fertility Center of Michigan and their degree of success.
We just had a consult. She told me the process of IVF and explained every step.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
The nursing staff were very nice and compassionate.
Describe your experience with The Fertility Center of Michigan.
The clinic is very small and I was unsure where to enter. Once inside the office is very inviting. I may not go back to the Mason office and instead go to the grand rapids office due to it being close to the same distance
Describe the costs associated with your care under Valerie Shavell at The Fertility Center of Michigan.
Office visits are covered under my insurance but I will have to pay out of pocket for all drugs and treatment due to fertility not being covered with my insurance
Describe Valerie Shavell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
Dr shavell let me know that I could choose the number of embryos to transfer whether it be single or 2
10
Doctor
Valerie Shavell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
The Fertility Center of Michigan
Mason
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 34
2 IUI
Diminished Ovarian Reserve
Unexplained
European
Income $50K - $99K
Teacher
2nd of 3 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Heidtke gets to know you and remembers. She is warm and sweet but to the point and honest. She is compassionate and you can tell she cares and wants the best for you. She is willing to come in on weekends and do whatever to help...Did one IUI on letrozole. Took a month off meds, tried the old fashion way. No pregnancies but I was ovulating every month with help from medications. Did round of birth control then started injectable medications and an IUI. Now moving on to IVF. She can do a lot of the lead up for IVF — but I will go see Dr Shamma in Saginaw for egg retrieval and transfer.
[The nurse at Petoskey Gynecology & Infertility is] Amazing. Always available by phone. You feel like she is your friend going through this with you...They worked with me to find an affordable pharmacy...She was willing to discuss what I am comfortable with for my IUI. I had 6 follicles and we went ahead with it...They don’t have the ability to do everything but what they can do for me is amazing. I was at another clinic before I moved here and I feel so fortunate because Petoskey gynecology is amazing. I haven’t had the positive pregnancy yet but they still make me have faith. I know I’m in the best hands possible.
How was your experience with Clare Heidtke at The Fertility Center of Michigan?
Having a specialist in this area is a rare treat, but having one who is so intelligent, compassionate and nurturing is amazing. I feel so blessed that I get to work with her to help our dreams come true. It hasn’t happened yet but she helps me stay focused and believe it will happen.
What's one piece of advice would you give a prospective patient of Clare Heidtke at The Fertility Center of Michigan?
Don’t wait, to see her now and tell her everything. No detail is too little or too small. She will listen to whatever you have to say.
During treatment, were you treated like a number or a human with Clare Heidtke at The Fertility Center of Michigan?
Dr. Heidtke gets to know you and remembers. She is warm and sweet but to the point and honest. She is compassionate and you can tell she cares and wants the best for you. She is willing to come in on weekends and do whatever to help.
Describe the protocols Clare Heidtke used in your cycles at The Fertility Center of Michigan and their degree of success.
Started with Clomid, went to letrozole. Did one IUI on letrozole. Took a month off meds, tried the old fashion way. No pregnancies but I was ovulating every month with help from medications. Did round of birth control then started injectable medications and an IUI. Now moving on to IVF. She can do a lot of the lead up for IVF — but I will go see Dr Shamma in Saginaw for egg retrieval and transfer.
Describe your experience with your nurse at The Fertility Center of Michigan. (Assigned nurse: Rochelle)
Amazing. Always available by phone. You feel like she is your friend going through this with you.
Describe your experience with The Fertility Center of Michigan.
Amazing. They don’t have the ability to do everything but what they can do for me is amazing. I was at another clinic before I moved here and I feel so fortunate because Petoskey gynecology is amazing. I haven’t had the positive pregnancy yet but they still make me have faith. I know I’m in the best hands possible.
Describe the costs associated with your care under Clare Heidtke at The Fertility Center of Michigan.
So much better than I was paying in my other location. Similar to what friends pay at other clinics for same treatments. They worked with me to find an affordable pharmacy
Describe Clare Heidtke's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
She was willing to discuss what I am comfortable with for my IUI. I had 6 follicles and we went ahead with it.
10
Doctor
Clare Heidtke
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
The Fertility Center of Michigan
Petoskey
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
NPS
10
NPS
10
Age 23 - 25
1 Fertility Medications
PCOS
Income $0 - $49K
2nd of 2 Docs
11 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Heditke was amazing finding the root issue and addressing it. Always made me feel welcome and comfortable... you can tell she knows what shes doing listens takes notes checks all the necessities. She didnt give up on me always was there when need her and made time for me on her personal hours she has helped us have 1 handsome son and hopefully another very soon... I had taken clomid at my local ob office so we started on femera and dis 2.5 mg so with that we monitored for follical growth got them so waited to see well negative test next time did 5mg of femera did same thing
All great! [Petoskey Gynecology & Infertility] Feels welcoming and at home everyone is all about you getting your positive great rooms equipment nurse great dr great even the receptionist is very sweet and kind to all great location in great area!... Nurse is wonderful so helpful and amazing!!... Dr. Heditke was amazing finding the root issue and addressing it. Always made me feel welcome and comfortable
How was your experience with Clare Heidtke at The Fertility Center of Michigan?
Dr. Heidtke was very welcoming you can tell she knows what shes doing listens takes notes checks all the necessities. She didnt give up on me always was there when need her and made time for me on her personal hours she has helped us have 1 handsome son and hopefully another very soon
What's one piece of advice would you give a prospective patient of Clare Heidtke at The Fertility Center of Michigan?
Go in being positive and be ready to be a momma
During treatment, were you treated like a number or a human with Clare Heidtke at The Fertility Center of Michigan?
Dr. Heditke was amazing finding the root issue and addressing it. Always made me feel welcome and comfortable
Describe the protocols Clare Heidtke used in your cycles at The Fertility Center of Michigan and their degree of success.
I had taken clomid at my local ob office so we started on femera and dis 2.5 mg so with that we monitored for follical growth got them so waited to see well negative test next time did 5mg of femera did same thing and negative did 7mg femera and same thing but nothing so last round she bumped me to 10mg and we added the trigger shot because maybe I wasnt ovulating got follicles and ovulated with shot
Describe your experience with the nursing staff at The Fertility Center of Michigan.
Nurse is wonderful so helpful and amazing!!
Describe your experience with The Fertility Center of Michigan.
All great! Feels welcoming and at home everyone is all about you getting your positive great rooms equipment nurse great dr great even the receptionist is very sweet and kind to all great location in great area!
Describe the costs associated with your care under Clare Heidtke at The Fertility Center of Michigan.
Only co pays
10
Doctor
Clare Heidtke
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
The Fertility Center of Michigan
Petoskey
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2020, Consult
NPS
10
NPS
10
Age 29
Tubal Blockage
European
Middle Eastern
Income $0 - $49K
Writer
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Clare Heidtke schedules an hour for her consults. She truly takes the time to review and understand her patients unique situations...I underwent a exploratory surgery by laparoscopy to determine the cause of unexplained bleeding...She explained that I have adhesions on my fimbria which prevent the egg from being swept up. Surgery is out of the question and IVF is my only hope to get pregnant...
Very compassionate and considerate staff[of Petoskey Gynecology & Infertility]. Everything was simple and easy when working with the clinic...Great nursing staff...Dr. Clare Heidtke in Petoskey, Michigan is an exceptional provider and really helped me to deal with and understand the grim reality of my fertility situation...[treatment cost]Very reasonable.
How was your experience with Clare Heidtke at The Fertility Center of Michigan?
Dr. Clare Heidtke in Petoskey, Michigan is an exceptional provider and really helped me to deal with and understand the grim reality of my fertility situation. A few years ago I underwent a exploratory surgery by laparoscopy to determine the cause of unexplained bleeding and some other issues I was having. Unfortunately, during this laparoscopy it was also found that I have scarring on my tubes making me infertile. I had no idea up until then. The doctor did not explain what this meant and offered me no advice for moving forward. After this I worked with another doctor and had an HSG and blood work done. This doctor told me I would have no problem conceiving naturally, told me the previous doctor was too harsh about it and assured me I had nothing to worry about. After months, nearly a year of trying to conceive, diligently, I decided another opinion was needed. I read great reviews on Dr. Heidtke’s practice. She schedules her consults for an hour time so everything is thoroughly looked over. She reviewed my history and explained that what the first doctor found was correct but clarified what it meant for me. She explained that I have adhesions on my fimbria which prevent the egg from being swept up. Surgery is out of the question and IVF is my only hope to get pregnant. This news was devastating but her confidence that with my age and my overall health that IVF would be a good option. She made me feel like it’s gonna be ok and made me feel more confident moving forward in my journey. She is an exceptional provider and I am truly thankful for her and her practice. Without her I was confused, frustrated and did not understand my situation. She truly is great!
What's one piece of advice would you give a prospective patient of Clare Heidtke at The Fertility Center of Michigan?
She may tell you what you don’t want to hear but that is the good thing about her!
During treatment, were you treated like a number or a human with Clare Heidtke at The Fertility Center of Michigan?
Dr. Clare Heidtke schedules an hour for her consults. She truly takes the time to review and understand her patients unique situations.
Describe the protocols Clare Heidtke used in your cycles at The Fertility Center of Michigan and their degree of success.
I only had a consult with Dr. Heidtke.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
Great nursing staff.
Describe your experience with The Fertility Center of Michigan.
Very compassionate and considerate staff. Everything was simple and easy when working with the clinic. Not a single issue. They explain everything great. Worked with my other providers. Offered to continue to help me moving forward in my journey any way they could as well. Truly a great team. You can tell they really care about their patients.
Describe the costs associated with your care under Clare Heidtke at The Fertility Center of Michigan.
Very reasonable.
10
Doctor
Clare Heidtke
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
1 of 5
10
Clinic
The Fertility Center of Michigan
Petoskey
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
2018, Unknown Success
NPS
7
NPS
8
Age 32
Unexplained
European
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
1 IUI With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Nice and kind. She [Dr. Shavell] gave me my treatment plan for the next month in ways I understood. ... You won’t see the actual doctor much so make sure when you do you ask all the questions you can. ... I have only seen or talked to the doctor 2 times in several months. ... Femara 2.5 days 3-7 first month, then 5mg second month, and 7.5mg third month. IUI at any time. CD 12 ultrasounds every month
I feel the nurses [The Fertility Center] pretty much run the show and give out all the advice. It’s hard when you don’t feel listened to and have to make an actual appointment to get answers from the doctor. ... I sometimes felt they [nurses] weren’t listening to my concerns. I had to make an appointment with my doctor to talk about what’s next because they didn’t seem to know what to do.
How was your experience with Valerie Shavell at The Fertility Center of Michigan?
Nice and kind. She gave me my treatment plan for the next month in ways I understood. I wish I could see her over Dr. Thakur. I hope they can get down to the bottom of why I can’t conceive. This is probably one of the most frustrating journeys of my life and I hope they can fix it
What's one piece of advice would you give a prospective patient of Valerie Shavell at The Fertility Center of Michigan?
You won’t see the actual doctor much so make sure when you do you ask all the questions you can.
Describe the protocols Valerie Shavell used in your cycles at The Fertility Center of Michigan and their degree of success.
Femara 2.5 days 3-7 first month, then 5mg second month, and 7.5mg third month. IUI at any time. CD 12 ultrasounds every month
Describe your experience with the nursing staff at The Fertility Center of Michigan.
Overall good. I sometimes felt they weren’t listening to my concerns. I had to make an appointment with my doctor to talk about what’s next because they didn’t seem to know what to do.
Describe your experience with The Fertility Center of Michigan.
I really feel like the doctor should be more present in the patient’s care. I have only seen or talked to the doctor 2 times in several months. Maybe that’s how they keeps costs down I don’t know. I feel the nurses pretty much run the show and give out all the advice. It’s hard when you don’t feel listened to and have to make an actual appointment to get answers from the doctor.
Describe Valerie Shavell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
No
What specific things went wrong at The Fertility Center of Michigan?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at The Fertility Center of Michigan.
Forgot to call in my Ovidrel
7
Doctor
Valerie Shavell
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
2 of 5
8
Clinic
The Fertility Center of Michigan
Grand Rapids - Women's Center/Downtown (closed)
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5