The Fertility Center of Michigan page 5

She [Dr. Valerie Shavell] has been nice, kind and answered questions. She explained things nicely but blunt. I felt she could of been a little more compassionate and give more information at our second appointment...So far we have done one round of Clomid monitored, one round not, hoping to do another. I believe it was a basic fertility treatment and she told us IVF was not an option due to my age...I feel a little like based on my age she used a standard protocol with little to basic testing...I hope in the future they expand more options and ideas for women in their 40’s. For a new patient the first appointment is overwhelming! You will walk out on overload.

The nursing staff [at The Fertility Center of Michigan] has been amazing, compassionate, always kind when I feel I have a stupid question, give explanation and make sure I am okay with what’s going on...The overall staff is very pleasant, the clinic is clean and comfortable. I hope in the future they expand more options and ideas for women in their 40’s. For a new patient the first appointment is overwhelming! You will walk out on overload. Have questions with you written down, do reading before so you have an idea of some of the suggestions...So far we have done one round of Clomid monitored, one round not, hoping to do another. I believe it was a basic fertility treatment and she told us IVF was not an option due to my age. Nursing Staff

How was your experience with Valerie Shavell at The Fertility Center of Michigan?

She has been nice, kind and answered questions. She explained things nicely but blunt. I felt she could of been a little more compassionate and give more information at our second appointment. I have not had any other experience with other doctors to compare her to.

What's one piece of advice would you give a prospective patient of Valerie Shavell at The Fertility Center of Michigan?

I would say have lots of questions, do research on what you are wondering about, and know that she’s very kind but somewhat blunt.

During treatment, were you treated like a number or a human with Valerie Shavell at The Fertility Center of Michigan?

She has been very kind but I feel a little like based on my age she used a standard protocol with little to basic testing.

Describe the protocols Valerie Shavell used in your cycles at The Fertility Center of Michigan and their degree of success.

So far we have done one round of Clomid monitored, one round not, hoping to do another. I believe it was a basic fertility treatment and she told us IVF was not an option due to my age.

Describe your experience with the nursing staff at The Fertility Center of Michigan.

The nursing staff has been amazing, compassionate, always kind when I feel I have a stupid question, give explanation and make sure I am okay with what’s going on

Describe your experience with The Fertility Center of Michigan.

The overall staff is very pleasant, the clinic is clean and comfortable. I hope in the future they expand more options and ideas for women in their 40’s. For a new patient the first appointment is overwhelming! You will walk out on overload. Have questions with you written down, do reading before so you have an idea of some of the suggestions

Describe the costs associated with your care under Valerie Shavell at The Fertility Center of Michigan.

Our insurance does not cover much for fertility clinic

Doctor

Valerie Shavell

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

The Fertility Center of Michigan

Grand Rapids

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Valerie Shavell The Fertility Center of Michigan

2015 - 2019, Successful

Age 34 - 38

2 IUI

3 IVF

Endometriosis

Tubal Blockage

Unexplained

Latinx

Income $50K - $99K

2nd of 4 Docs

2 IUI With Other Docs

Neutral

Successful

Review of

William Dodds (retired)The Fertility Center of Michigan

There were many appointments where I’d wait to speak with the doctor [Dr. William Dodds] and then the nurses would dismiss me because they were backed up or too busy. I talked to the nurses all the time and I’d wish I could’ve asked the Doctor more questions regarding my treatments and the results...I saw all of the Doctors there. Dodds seemed to be the most experienced with all of the challenges that arose during my journey. I also saw Dr Thakur and really appreciated the fact that she took her time with me to answer any questions and side effects that I could expect.

Some [nurses at The Fertility Center of Michigan] were very knowledgeable and helpful when I’d have questions and others would contradict themselves when deciding on the course of my treatments...There were multiple times when I’d go in for blood work and the nurses assured me they ordered them in the system. When I’d go to the labs and they weren’t showing them I’d have to call the clinic and or return to a different lab at a later time because of an error on their end

How was your experience with William Dodds (retired) at The Fertility Center of Michigan?

I saw all of the Doctors there. Dodds seemed to be the most experienced with all of the challenges that arose during my journey. I also saw Dr Thakur and really appreciated the fact that she took her time with me to answer any questions and side effects that I could expect.

What's one piece of advice would you give a prospective patient of William Dodds (retired) at The Fertility Center of Michigan?

Do your research and ask a lot of questions.

During treatment, were you treated like a number or a human with William Dodds (retired) at The Fertility Center of Michigan?

There were many appointments where I’d wait to speak with the doctor and then the nurses would dismiss me because they were backed up or too busy. I talked to the nurses all the time and I’d wish I could’ve asked the Doctor more questions regarding my treatments and the results.

Describe your experience with the nursing staff at The Fertility Center of Michigan.

Some were very knowledgeable and helpful when I’d have questions and others would contradict themselves when deciding on the course of my treatments.

Describe your experience with The Fertility Center of Michigan.

Over all most of the people there were friendly and knowledgeable. I am not impressed either Robin and a few others in the billing department. They gave me the runaround about a few of my claims that were covered by my insurance and they still charged me out of pocket. When I called them multiple times to follow up they were not professional in getting back to me and helping to get the fees reversed.

Describe the costs associated with your care under William Dodds (retired) at The Fertility Center of Michigan.

Unfortunately most of our costs were all out of pocket

What specific things went wrong at The Fertility Center of Michigan?

Failed to call in prescriptions to pharmacy
Failed to call with results
Failed to inform you of changes in protocol
Provided conflicting information

Describe the specific things that went wrong at The Fertility Center of Michigan.

There were multiple times when I’d go in for blood work and the nurses assured me they ordered them in the system. When I’d go to the labs and they weren’t showing them I’d have to call the clinic and or return to a different lab at a later time because of an error on their end

Doctor

William Dodds (retired)

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

The Fertility Center of Michigan

Grand Rapids

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

William Dodds (retired)The Fertility Center of Michigan

2017 - 2018, Unsuccessful

Age 27 - 28

Anovulation

PCOS

European

Income $50K - $99K

2nd of 3 Docs

4 IUI With Other Docs

Doesn't Recommend

Unsuccessful

Review of

Valerie Shavell The Fertility Center of Michigan

12 rounds of Femara, 4 iui [protocol with Dr. Shavell]. Got pregnant on the 2nd iui but miscarried. Taking a break of the next round doesn’t work and then switching to injectables... is very nice but I feel that i am treated as a number. I only see or hear from her when I specifically request an appointment and I find myself having to remind her of things that she should already know...Conflicting information is my biggest complaint. It’s almost as if nurses and doctors don’t communicate. I’ve had them drop the ball several times related to my thyroid treatment and I’ve had to question advice they’ve given. It’s hard for me to trust what they are saying.

I have to re explain my situation every time I am at the fertility center [of Michigan]. There is no consistent treatment...A complete lack of communication and they clearly don’t look at files before talking to you. I’ve have had to re explain my miscarriage what feels like 1000 times. I get different answers depending on the nurse I’m talking to... It’s almost as if nurses and doctors don’t communicate. I’ve had them drop the ball several times related to my thyroid treatment and I’ve had to question advice they’ve given. It’s hard for me to trust what they are saying.

How was your experience with Valerie Shavell at The Fertility Center of Michigan?

Dr Shavell is very nice but I feel that i am treated as a number. I only see or hear from her when I specifically request an appointment and I find myself having to remind her of things that she should already know.

What's one piece of advice would you give a prospective patient of Valerie Shavell at The Fertility Center of Michigan?

Ask a lot of questions and stand up for yourself

During treatment, were you treated like a number or a human with Valerie Shavell at The Fertility Center of Michigan?

I have to re explain my situation every time I am at the fertility center. There is no consistent treatment.

Describe the protocols Valerie Shavell used in your cycles at The Fertility Center of Michigan and their degree of success.

12 rounds of Femara, 4 iui. Got pregnant on the 2nd iui but miscarried. Taking a break of the next round doesn’t work and then switching to injectables when we save up money.

Describe your experience with the nursing staff at The Fertility Center of Michigan.

A complete lack of communication and they clearly don’t look at files before talking to you. I’ve have had to re explain my miscarriage what feels like 1000 times. I get different answers depending on the nurse I’m talking to.

Describe your experience with The Fertility Center of Michigan.

Strengths are that it’s clean, the staff are nice and wait times are minimal. Weakness is that they treat you like a number and try to push IVF when it’s not necessary yet. You have to advocate for and guide your own treatment.

Describe the costs associated with your care under Valerie Shavell at The Fertility Center of Michigan.

were about 7000 in for iui, ultra sounds and medications

What specific things went wrong at The Fertility Center of Michigan?

Failed to call in prescriptions to pharmacy
Failed to call with results
Failed to order appropriate test
Provided conflicting information
Failed to convey critical information

Describe the specific things that went wrong at The Fertility Center of Michigan.

Conflicting information is my biggest complaint. It’s almost as if nurses and doctors don’t communicate. I’ve had them drop the ball several times related to my thyroid treatment and I’ve had to question advice they’ve given. It’s hard for me to trust what they are saying.

Doctor

Valerie Shavell

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

The Fertility Center of Michigan

Grand Rapids

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Valerie Shavell The Fertility Center of Michigan

2017 - 2018, Unknown Success

Age 33 - 34

Male Factor

Income $0 - $49K

Teacher

3rd of 3 Docs

2 IUI With Other Docs

IVF With Other Docs

Egg Freezing With Other Docs

Embryo Freezing With Other Docs

Doesn't Recommend

Neutral

Success w/ Doc Too early to know

Review of

Valerie Shavell The Fertility Center of Michigan

She [Dr. Valerie Shavell] is very kind but a little passive. I would have prefered a more aggressive treatment early on. I also wish I had seen her more frequently during my recently cancelled cycle. She is a good communicator and when I dis meet with her she explained everything thoroughly.... We tried 2 IUI's which were unsuccessful. Our recent IvF was cancelled after 10 days due to low follicle production. My injections have been adjusted for next time but I wonder if something could have been done earlier to get better results.

Overall, they [the nurses at the Fertility Center of Michigan-Grand Rapids] have been fine. It can be difficult to get them on the phone at times and when I asked for the new protocol for meds to be described they said it wasn't necessary at that time which I found frustrating.... In the end you will meet with all the doctors when it matters, so don't wait for her. Just get in there and get the process started.

How was your experience with Valerie Shavell at The Fertility Center of Michigan?

She is very kind but a little passive. I would have prefered a more aggressive treatment early on. I also wish I had seen her more frequently during my recently cancelled cycle. She is a good communicator and when I dis meet with her she explained everything thoroughly.

What's one piece of advice would you give a prospective patient of Valerie Shavell at The Fertility Center of Michigan?

In the end you will meet with all the doctors when it matters, so don't wait for her. Just get in there and get the process started.

During treatment, were you treated like a number or a human with Valerie Shavell at The Fertility Center of Michigan?

It has been hard at times to reach her and during my recently cancelled cycle I only met with other doctors at the clinic.

Describe the protocols Valerie Shavell used in your cycles at The Fertility Center of Michigan and their degree of success.

We tried 2 IUI's which were unsuccessful. Our recent IvF was cancelled after 10 days due to low follicle production. My injections have been adjusted for next time but I wonder if something could have been done earlier to get better results.

Describe your experience with the nursing staff at The Fertility Center of Michigan.

Overall, they have been fine. It can be difficult to get them on the phone at times and when I asked for the new protocol for meds to be described they said it wasn't necessary at that time which I found frustrating.

Describe your experience with The Fertility Center of Michigan.

The first was very casual with rock star pictures all over his office. There was also lots of toys and stuffed animals. It was weird. The second just didn't seem very compassionate. We only saw them both once and decided to wait.

Describe the costs associated with your care under Valerie Shavell at The Fertility Center of Michigan.

So far we have spent 13,000 which included a prepayment for our upcoming IVF

Describe Valerie Shavell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.

She prefers single but with our chances so slim I think she should be more aggressive if the patient is willing.

Doctor

Valerie Shavell

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

The Fertility Center of Michigan

Grand Rapids

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Valerie Shavell The Fertility Center of Michigan

2017 - 2018, Successful

Age 29 - 30

Surrogacy

Endometriosis

PCOS

European

Income $50K - $99K

1st of 4 Docs

2 IVF With Other Docs

Strongly Recommends

Neutral

Successful

Review of

William Dodds (retired)The Fertility Center of Michigan

He [Dr. William Dodds] is honest and caring, good bedside manner and very intelligent. Although he can be a bit flighty at times with this thought processes, we wouldn't have wanted anyone else there. Sometimes he was too caring than informative and other times he was too informative without much care. Really depended on the day.

The billing department [at Fertility Center of MI-Grand Rapids] is totally unorganized and a joke; keep all your receipts and don't let any stone go unturned. They demand money immediately well before procedures even happen, makes them come across as money hungry. Front desk staff are cordial, but if you ever have an urgent need, no one wants or knows how to help you and you just get transferred around.

How was your experience with William Dodds (retired) at The Fertility Center of Michigan?

He is honest and caring, good bedside manner and very intelligent. Although he can be a bit flighty at times with this thought processes, we wouldn't have wanted anyone else there. Sometimes he was too caring than informative and other times he was too informative without much care. Really depended on the day.

During treatment, were you treated like a number or a human with William Dodds (retired) at The Fertility Center of Michigan?

He called after each successful and failed pregnancy test and took time to answer questions

Describe the protocols William Dodds (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.

HSG, egg retrieval, embryo transfer and freezing

Describe your experience with your nurse at The Fertility Center of Michigan. (Assigned nurse: Robin Strouse)

She was always available to assist as needed, and super helpful, but frequently lost our paperwork and was a bit disorganized at times

Describe your experience with The Fertility Center of Michigan.

The billing department is totally unorganized and a joke; keep all your receipts and don't let any stone go unturned. They demand money immediately well before procedures even happen, makes them come across as money hungry. Front desk staff are cordial, but if you ever have an urgent need, no one wants or knows how to help you and you just get transferred around.

Describe the costs associated with your care under William Dodds (retired) at The Fertility Center of Michigan.

For egg retrieval with a surrogate, it costs around $15,000

What specific things went wrong at The Fertility Center of Michigan?

Lost paperwork
Provided conflicting information

Describe the specific things that went wrong at The Fertility Center of Michigan.

Paperwork is often lost, billing department is totally unorganized. I ran out of meds when they wanted me to keep stimming, and my pharmacy was in the middle of a snow storm. When I called the office freaking out they basically said they don't keep meds on hand and "good luck".

Doctor

William Dodds (retired)

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

The Fertility Center of Michigan

Grand Rapids

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

William Dodds (retired)The Fertility Center of Michigan

2018, Successful

N/A

Age 19

3 Fertility Medications

Anovulation

PCOS

European

Income $0 - $49K

2nd of 3 Docs

2 Fertility Medications With Other Docs

Strongly Recommends

Successful

Review of

Valerie Shavell The Fertility Center of Michigan

Dr. Shavell had very good bedside manner, and always made me feel that she really cared. She's very compassionate and understanding. She's also very flexible with my needs. when I asked if we could do an endometriosis laparoscopy instead of trying another cycle she allowed it. She really let me feel that I was in control of my own treatment and that she was there to help.

It is a great Clinic [The Fertility Center of MI-Grand Rapids] with great staff. It is in a very nice location. The clinic is very clean and welcoming. All the staff are very friendly and compassionate. They even offer you drinks when you are in the waiting room.... the nursing staff was great! They always were great about answering my questions when I called and getting any problem that I had solved.

How was your experience with Valerie Shavell at The Fertility Center of Michigan?

What's one piece of advice would you give a prospective patient of Valerie Shavell at The Fertility Center of Michigan?

Know that it's going to take awhile to get in to see her for the first time at least.

During treatment, were you treated like a number or a human with Valerie Shavell at The Fertility Center of Michigan?

She has very good bedside manner. The clinic always answers my questions in a timely manner, and they're all so sweet.

Describe the protocols Valerie Shavell used in your cycles at The Fertility Center of Michigan and their degree of success.

I didn't ovulate on my own, and Clomid did not work for me, so she tried femara and the ovidrel injection, when I could no longer come down for ultrasounds due to lack of time, she allowed me to just try femara alone which is what ended up working.

Describe your experience with the nursing staff at The Fertility Center of Michigan.

the nursing staff was great! They always were great about answering my questions when I called and getting any problem that I had solved.

Describe your experience with The Fertility Center of Michigan.

It is a great Clinic with great staff. It is in a very nice location. The clinic is very clean and welcoming. All the staff are very friendly and compassionate. They even offer you drinks when you are in the waiting room.

What specific things went wrong at The Fertility Center of Michigan?

Failed to send your chart to another clinic

Describe the specific things that went wrong at The Fertility Center of Michigan.

I'm not sure if it was this clinics fault or the fault of the hospital where I get my blood drawn, but lab orders were really hard to get faxed from one place to another.

Doctor

Valerie Shavell

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Operations

Scheduling

Nursing Staff

Review of

Valerie Shavell The Fertility Center of Michigan

2018, Unknown Success

Age 31

3 IUI

Unexplained

Income $50K - $99K

Only Doc Seen

Strongly Recommends

Success w/ Doc Not sure

Review of

William Dodds (retired)The Fertility Center of Michigan

He [Dr. Dodds] is very caring, and speaks like he is talking to a friend or family member. Something about His voice is calming and comforting. He also explains things in a way that is easy to understand, and in a way that doesn’t leave us with questions. ... I felt like it was just going through the motions. Although he was very caring and took his time for us, I could tell the center was so busy by the way things moved along

Very clean and comforting, a very safe environment. Strengths were they [Fertility Center of Michigan] explained who to talk to about billing or medical needs, gave us all our resources and where to find them. Weakness is they didn’t provide many other resources-counseling, support etc. ... They were almost more helpful then dr Dodds. They didn’t rush us in the consultations and throughly explained things. Very friendly and informative

How was your experience with William Dodds (retired) at The Fertility Center of Michigan?

He is very caring, and speaks like he is talking to a friend or family member. Something about His voice is calming and comforting. He also explains things in a way that is easy to understand, and in a way that doesn’t leave us with questions.

What's one piece of advice would you give a prospective patient of William Dodds (retired) at The Fertility Center of Michigan?

Don’t be afraid to ask questions

During treatment, were you treated like a number or a human with William Dodds (retired) at The Fertility Center of Michigan?

I felt like it was just going through the motions. Although he was very caring and took his time for us, I could tell the center was so busy by the way things moved along

Describe the protocols William Dodds (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.

We began with testing, and got this down right away, it was such a quick process which I appreciated. We started on meds and US monitoring right away. I was given a calendar to break things down. Each month was basically the same-meds, ultrasound and then IUI. Some times the meds didn’t work so then the dosage was changed for next month

Describe your experience with the nursing staff at The Fertility Center of Michigan.

They were almost more helpful then dr Dodds. They didn’t rush us in the consultations and throughly explained things. Very friendly and informative

Describe your experience with The Fertility Center of Michigan.

Very clean and comforting, a very safe environment. Strengths were they explained who to talk to about billing or medical needs, gave us all our resources and where to find them. Weakness is they didn’t provide many other resources-counseling, support etc. I know it exists but it wasn’t talked about much

Describe the costs associated with your care under William Dodds (retired) at The Fertility Center of Michigan.

Ultrasounds-$250 IUI-$700 Ovidrel-$100 Genetics testing-$500 We spent about $1400 in 7 months

Describe William Dodds (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.

We talked about it briefly but haven’t talked about it in detail quite yet

Doctor

William Dodds (retired)

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

The Fertility Center of Michigan

Grand Rapids

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

William Dodds (retired)The Fertility Center of Michigan

2018, Successful

Age 37

5 IUI

1 IVF

Unexplained

European

Income $100K - $199K

Operations

1st of 3 Docs

Strongly Recommends

Successful

Review of

James Young (retired)The Fertility Center of Michigan

Respectful, honest, and open. [Dr. Young] Answered all my questions. ... Wrote notes out for me, assisted me in coming up with the best plan. Gave me assurance when I had crazy questions and explained things to me in a way I could understand. Was real about my situation, allowed me to do things in my own timeline. Was available by phone. ... Glad I transferred 2 embryos. With the cost and my age. ...

More access to clinic [The Fertility Center of Michigan] by phone or email. Some of the treatment is time sensitive. Once I ran out of progesterone shots and some things were not early explained in advance by nurse staff. Just making sure Ivf prtocal is very well explained including pharmacy and injection information ... Nursing staff did not call in prescriptions timely on multiple occasions ...All the docs at the clinic I saw treated me kindly and with respect.

How was your experience with James Young (retired) at The Fertility Center of Michigan?

Respectful, honest, and open. Answered all my questions. Wouldn’t have a growing family without him. Wrote notes out for me, assisted me in coming up with the best plan. Gave me assurance when I had crazy questions and explained things to me in a way I could understand. Was real about my situation, allowed me to do things in my own timeline. Was available by phone.

What's one piece of advice would you give a prospective patient of James Young (retired) at The Fertility Center of Michigan?

Stay positive. Trust the process!

During treatment, were you treated like a number or a human with James Young (retired) at The Fertility Center of Michigan?

All the docs at the clinic I saw treated me kindly and with respect. This process was confusing and heartbreaking and I wouldn’t be pregnant with twins right now without these physicians. I support and respect all 4 of them.

Describe the protocols James Young (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.

Started with blood testing, hormones, etc, semen analysis. Moved in to fertility drugs, moved in to iuis, moved in to hsg and sono, removes uterine polyps and proceeded with one last iui before moving in to Ivf. Ivf was very successful for me. Currently 8 months pregnant with boy/girl

Describe your experience with the nursing staff at The Fertility Center of Michigan.

Most were compassionate and sometimes they wouldn’t answer or call back right away. Ivf nurses were better

Describe your experience with The Fertility Center of Michigan.

More access to clinic by phone or email. Some of the treatment is time sensitive. Once I ran out of progesterone shots and some things were not early explained in advance by nurse staff. Just making sure Ivf prtocal is very well explained including pharmacy and injection information

Describe the costs associated with your care under James Young (retired) at The Fertility Center of Michigan.

20,000

Describe James Young (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.

Glad I transferred 2 embryos. With the cost and my age.

What specific things went wrong at The Fertility Center of Michigan?

Failed to call in prescriptions to pharmacy

Describe the specific things that went wrong at The Fertility Center of Michigan.

Nursing staff did not call in prescriptions timely on multiple occasions

Doctor

James Young (retired)

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

The Fertility Center of Michigan

Grand Rapids

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

James Young (retired)The Fertility Center of Michigan

2018, Unknown Success

Age 27

1 Fertility Medications

Unexplained

European

Income $100K - $199K

Teacher

Only Doc Seen

Strongly Recommends

Success w/ Doc Too early to know

Review of

William Dodds (retired)The Fertility Center of Michigan

Dr. Dodd’s was extremely understanding and was very patient driven during our consultation. He gave us a game plan and we got started on everything right away. I am very pleased thus far with Dr Dodds. ... He uses all medical history to make informed decisions and orders any extra tests as needed. He comes up with a plan based on your testing and results and is willing to be as aggressive as you want to be. I feel very supported by him and his team.

Strengths: top of the line resources, a variety of doctors, clean and large facility [The Fertility Center of Michigan], good location, great staff Weakness: their phone hours are only 8-3 so it is difficult to get a hold of them during work hours. They always return calls but you may play phone tag as they do not always answer calls. ... Nurses go in detail of what to do next in your treatment plan and are willing to teach and answer all questions.

How was your experience with William Dodds (retired) at The Fertility Center of Michigan?

Dr Dodd’s is very knowledgeable. He uses all medical history to make informed decisions and orders any extra tests as needed. He comes up with a plan based on your testing and results and is willing to be as aggressive as you want to be. I feel very supported by him and his team.

What's one piece of advice would you give a prospective patient of William Dodds (retired) at The Fertility Center of Michigan?

Be willing to do any extra testing required so he can get right to the root of the issue.

During treatment, were you treated like a number or a human with William Dodds (retired) at The Fertility Center of Michigan?

Describe the protocols William Dodds (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.

I am still in the beginnings of this process but so far he has given my husband and I a plan: I got an hsg and mid cycle ultrasound using femara. I did produce a mature follicle and triggered with ovidrel. We are waiting to see results from this first round.

Describe your experience with the nursing staff at The Fertility Center of Michigan.

Nurses go in detail of what to do next in your treatment plan and are willing to teach and answer all questions.

Describe your experience with The Fertility Center of Michigan.

Strengths: top of the line resources, a variety of doctors, clean and large facility, good location, great staff Weakness: their phone hours are only 8-3 so it is difficult to get a hold of them during work hours. They always return calls but you may play phone tag as they do not always answer calls.

Describe the costs associated with your care under William Dodds (retired) at The Fertility Center of Michigan.

Some costs are covered by insurance - since we are just getting started we have not yet incurred all costs. Sperm analysis was 185 with insurance, consultation with insurance was 177.

Describe William Dodds (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.

N/a

Doctor

William Dodds (retired)

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

The Fertility Center of Michigan

Grand Rapids

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

William Dodds (retired)The Fertility Center of Michigan

2016 - 2017, Unknown Success

Age 28 - 29

6 Fertility Medications

Income $50K - $99K

Only Doc Seen

Neutral

Success w/ Doc Not sure

Review of

Valerie Shavell The Fertility Center of Michigan

Overall, I feel Dr Shavell is very knowledgeable and compassionate toward her patients. She was very empathetic when I was experiencing my miscarriage. However, some appointments with her felt rushed at times. She did ask though if I had any questions at the end of appointments...Treatment strategies I used with Dr. Shavell include Femara and some cycles with Ovidrel added also. I originally began Femara at the 5 mg dosage and based on the number of follicles I was producing, she asked if I would like to increase my dosage up to 7.5mg. I did that and it did increase the number of follicles I produced.

Some nurses [at The Fertility Center of Michigan] were very sympathetic when I was going through my miscarriage. However, there were others that weren't as compassionate about the situation. Overall, it can be tough to get ahold of the nursing staff and receive a call back from them in a timely manner...Appointments seem to usually be running on time and they usually have appointment opening on the day I call or the next day. Their offices are nice and clean but the locations aren't the most convenient...Occasionally, I would have to call them in order to get bloodwork results. Some nurses weren't always able to interpret the results and give me information on precisely what my results were indicating.

How was your experience with Valerie Shavell at The Fertility Center of Michigan?

What's one piece of advice would you give a prospective patient of Valerie Shavell at The Fertility Center of Michigan?

Come prepared with any potential questions you may have.

Describe the protocols Valerie Shavell used in your cycles at The Fertility Center of Michigan and their degree of success.

Treatment strategies I used with Dr. Shavell include Femara and some cycles with Ovidrel added also. I originally began Femara at the 5 mg dosage and based on the number of follicles I was producing, she asked if I would like to increase my dosage up to 7.5mg. I did that and it did increase the number of follicles I produced.

Describe your experience with the nursing staff at The Fertility Center of Michigan.

Some nurses were very sympathetic when I was going through my miscarriage. However, there were others that weren't as compassionate about the situation. Overall, it can be tough to get ahold of the nursing staff and receive a call back from them in a timely manner.

Describe your experience with The Fertility Center of Michigan.

Appointments seem to usually be running on time and they usually have appointment opening on the day I call or the next day. Their offices are nice and clean but the locations aren't the most convenient.

Describe Valerie Shavell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.

N/A

What specific things went wrong at The Fertility Center of Michigan?

Failed to call with results
Failed to order appropriate test

Describe the specific things that went wrong at The Fertility Center of Michigan.

Occasionally, I would have to call them in order to get bloodwork results. Some nurses weren't always able to interpret the results and give me information on precisely what my results were indicating.

Doctor

Valerie Shavell

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

The Fertility Center of Michigan

Grand Rapids

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Valerie Shavell The Fertility Center of Michigan

2013 - 2016, Successful

Age 31 - 34

3 IUI

3 IVF

Diminished Ovarian Reserve

Endometriosis

Poor Egg Quality

European

Income $100K - $199K

Nurse or HC Services

Only Doc Seen

Strongly Recommends

Successful

Review of

William Dodds (retired)The Fertility Center of Michigan

Occasionally we felt as though Dr. Dodd's had a general statement he said to everyone, didn't feel too individualized. But that doesn't factor into how he provides care....Lupron flare protocol is what worked best for good embryos for me and resulted in pregnancy each time. I also used human growth hormone the second cycle and believe it worked very well for my diagnosis of diminished ovarian reserve/poor responde

Having two insurances has always been confusing for the billing department here [at The Fertility Center]. I feel like I have to constantly remind them to bill the second insurance. Other times I would get a bill for balance after one insurance company was billed but before the second one could respond for payment or non payment.

How was your experience with William Dodds (retired) at The Fertility Center of Michigan?

We are forever thankful to Dr. Dodd's for his expertise and experience. He is honest and trustworthy in managing care.

What's one piece of advice would you give a prospective patient of William Dodds (retired) at The Fertility Center of Michigan?

Write a list of questions before hand and bring them to appointments with you.

During treatment, were you treated like a number or a human with William Dodds (retired) at The Fertility Center of Michigan?

Occasionally we felt as though Dr. Dodd's had a general statement he said to everyone, didn't feel too individualized. But that doesn't factor into how he provides care.

Describe the protocols William Dodds (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.

Lupron flare protocol is what worked best for good embryos for me and resulted in pregnancy each time. I also used human growth hormone the second cycle and believe it worked very well for my diagnosis of diminished ovarian reserve/poor responder.

Describe your experience with your nurse at The Fertility Center of Michigan. (Assigned nurse: Sandy)

IVF patients have a separate line for questions and nurses. They all know your cycle and there is only one that is hard to understand/more difficult to communicate with.

Describe your experience with The Fertility Center of Michigan.

Having two insurances has always been confusing for the billing department here. I feel like I have to constantly remind them to bill the second insurance. Other times I would get a bill for balance after one insurance company was billed but before the second one could respond for payment or non payment.

Describe your experience with your monitoring appointments at The Fertility Center of Michigan.

Ultrasounds were scheduled at a hospital closer in location to where I live for my convenience.

Describe the costs associated with your care under William Dodds (retired) at The Fertility Center of Michigan.

Each patient is different for costs as well as procedures needed.

Doctor

William Dodds (retired)

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

The Fertility Center of Michigan

Grand Rapids

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

William Dodds (retired)The Fertility Center of Michigan

2012 - 2016, Unsuccessful

Age 31 - 35

9 Fertility Medications

Anovulation

Male Factor

PCOS

Latinx

Income $50K - $99K

Operations

2nd of 3 Docs

8 IUI With Other Docs

Strongly Recommends

Unsuccessful

Review of

James Young (retired)The Fertility Center of Michigan

Dr. Young was great, he didn’t sugar coat anything, and gave us options without making us “spend money”. He was very personable, and easy to follow. Great doctor!... He described our scenario to us, using drawings to better describe and understand. While using others as examples, and what we could or should do with all of our options.... The whole team at the Fertility Center were fantastic. We always felt welcomed, and not just another number. Clean, and organized, as with well put together rooms. From the waiting room, to the clinician rooms, everything was well put together.

The whole team at the Fertility Center were fantastic. We always felt welcomed, and not just another number. Clean, and organized, as with well put together rooms. From the waiting room, to the clinician rooms, everything was well put together.... I wish there would have been more options for financial help/care. You paid before you left, and could not be billed. Cost were a average with other clinics.... Most of the nurses were warm, knowledgeable and helpful.

How was your experience with James Young (retired) at The Fertility Center of Michigan?

What's one piece of advice would you give a prospective patient of James Young (retired) at The Fertility Center of Michigan?

Go for it! Don’t wait, or hesitate. We waited, in fear of answers, but didn’t need to. Wish we would have went in sooner!

During treatment, were you treated like a number or a human with James Young (retired) at The Fertility Center of Michigan?

Dr. Young was great, he didn’t sugar coat anything, and gave us options without making us “spend money”. He was very personable, and easy to follow. Great doctor!

Describe the protocols James Young (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.

He described our scenario to us, using drawings to better describe and understand. While using others as examples, and what we could or should do with all of our options.

Describe your experience with the nursing staff at The Fertility Center of Michigan.

They were thorough, but busy as most nurses are.

Describe your experience with The Fertility Center of Michigan.

Doctors, and atmosphere were great strengths. Most of the nurses were warm, knowledgeable and helpful. There was a nurse or 2 that were a little Flustered and overwhelmed. They seems rushed, and not very helpful with questions. The nurse phone line is always hard to get to. You have to wait for a call back.

Describe the costs associated with your care under James Young (retired) at The Fertility Center of Michigan.

I wish there would have been more options for financial help/care. You paid before you left, and could not be billed. Cost were a average with other clinics.

Describe James Young (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.

We were told that with our age, and fertility issues on both sides, we should do a multiple embryo transfer.

What specific things went wrong at The Fertility Center of Michigan?

Failed to order appropriate test

Describe the specific things that went wrong at The Fertility Center of Michigan.

There was 1 time we didn’t get an appointment schedule correctly, and had to come at a different time.

Doctor

James Young (retired)

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

The Fertility Center of Michigan

Grand Rapids

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

James Young (retired)The Fertility Center of Michigan

2012 - 2015, Successful

Age 34 - 37

2 IVF

Male Factor

Unexplained

Income $50K - $99K

Lawyer

Only Doc Seen

Strongly Recommends

Successful

Review of

James Young (retired)The Fertility Center of Michigan

Dr. Young was very thorough with telling us our options and the risks and chances we had with conception. He always seemed up-to-date with the technology and techniques. He was warm and helpful to both me and my husband ... He was very personable and we felt like we were the most important patient when were sitting in front of him. ... At first he seems to be very serious and to the point, but he warms up the more you see him.

They [The Fertility Center of Michigan] don't make you wait in the waiting room for too long. .... They were all compassionate and knew that it was a tough time for us. They explained everything in detail. They were very professional. ... The only problem I had was a patient and her husband had their 2 year old with them and they stood in the waiting room looking at new ultrasound pictures showing a pregnancy. ... While it wasn't the fault of the clinic totally, I wish they did something to either keep it away from patients who are sensitive or remind the patients that there are still sensitive patients.

How was your experience with James Young (retired) at The Fertility Center of Michigan?

What's one piece of advice would you give a prospective patient of James Young (retired) at The Fertility Center of Michigan?

That he is a good doctor. At first he seems to be very serious and to the point, but he warms up the more you see him.

During treatment, were you treated like a number or a human with James Young (retired) at The Fertility Center of Michigan?

He was very personable and we felt like we were the most important patient when were sitting in front of him.

Describe the protocols James Young (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.

I don't remember. I do remember that there were a few things changes from the first retrieval cycle and the second.

Describe your experience with your nurse at The Fertility Center of Michigan. (Assigned nurse: Julie)

They were all compassionate and knew that it was a tough time for us. They explained everything in detail. They were very professional.

Describe your experience with The Fertility Center of Michigan.

They don't make you wait in the waiting room for too long. The only problem I had was a patient and her husband had their 2 year old with them and they stood in the waiting room looking at new ultrasound pictures showing a pregnancy. It was great for them but I was waiting in the waiting area for the nurse to take me back for my 4th embryo transfer. While it wasn't the fault of the clinic totally, I wish they did something to either keep it away from patients who are sensitive or remind the patients that there are still sensitive patients.

Describe the costs associated with your care under James Young (retired) at The Fertility Center of Michigan.

Drugs, ultrasounds, transfer, retrieval.

Doctor

James Young (retired)

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

The Fertility Center of Michigan

Grand Rapids

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

James Young (retired)The Fertility Center of Michigan

2011 - 2015, Unsuccessful

Age 28 - 32

5 IUI

Anovulation

Male Factor

PCOS

Income $50K - $99K

Marketer or PR

2nd of 2 Docs

2 IUI With Other Docs

Strongly Recommends

Unsuccessful

Review of

James Young (retired)The Fertility Center of Michigan

Dr. Young was so easy to talk to. He was understanding, and right to the point. Just what we needed.... Although we didn’t see him on every visit, he was very good at consulting us when needed, and setting a good plan. He explained all options and left us with our choice, and opinion on how to proceed.... After 5 IUI attempts, with clomid we then tried injections. After 2 rounds we decided (Dr. Young) that IVF would be our next option.

Very clean, organized and friendly. They [Fertility Ctr of Michigan] seemed to be a little overwhelmed with how busy the office was. We didn’t feel like just a number, but here were a lot of people in and out, and they didn’t remember our names, or anything . But understandable with their amount of people and clients.... Like most facilities, fertility treatments are expensive. They were open to the cost, and posted this prior to visits.

How was your experience with James Young (retired) at The Fertility Center of Michigan?

Although we didn’t see him on every visit, he was very good at consulting us when needed, and setting a good plan. He explained all options and left us with our choice, and opinion on how to proceed. Our visits didn’t lead to success, but we are hopeful that IVF will be the one that works, and we will definey go back to Dr. Young!!

What's one piece of advice would you give a prospective patient of James Young (retired) at The Fertility Center of Michigan?

Go into you appointment with an open mind. Set plans doesn’t always work, and it is easy to get discouraged. Let the expert guide you on your journey.

During treatment, were you treated like a number or a human with James Young (retired) at The Fertility Center of Michigan?

Dr. Young was so easy to talk to. He was understanding, and right to the point. Just what we needed.

Describe the protocols James Young (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.

He suggested using clinics for a few treatments, although we had already done that for a few years. When several rounds didn’t work, we went on to Clomid and IUI. After 5 IUI attempts, with clomid we then tried injections. After 2 rounds we decided (Dr. Young) that IVF would be our next option.

Describe your experience with the nursing staff at The Fertility Center of Michigan.

They were very busy, but organized.

Describe your experience with The Fertility Center of Michigan.

Very clean, organized and friendly. They seemed to be a little overwhelmed with how busy the office was. We didn’t feel like just a number, but here were a lot of people in and out, and they didn’t remember our names, or anything . But understandable with their amount of people and clients.

Describe the costs associated with your care under James Young (retired) at The Fertility Center of Michigan.

Like most facilities, fertility treatments are expensive. They were open to the cost, and posted this prior to visits.

Describe James Young (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.

He just mentioned that we should just choose multiple embryo transfer due to our age. He didn’t like to transfer less than 2.

Doctor

James Young (retired)

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

The Fertility Center of Michigan

Grand Rapids

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

James Young (retired)The Fertility Center of Michigan

2012 - 2014, Successful

Age 30 - 32

1 IUI

Diminished Ovarian Reserve

Endometriosis

Male Factor

European

Income $50K - $99K

Only Doc Seen

IVF With Other Docs

Donor Sperm

Strongly Recommends

Successful

Review of

James Young (retired)The Fertility Center of Michigan

[Dr Young possess an] absolutely great bedside manner and a wonderful doctor. He made me feel optimistic and well cared for. I would fly across the country to see him. I had a cyst aspirated twice, removed once, went through one failed IUI and one successful IVF. Dr Young was our primary Doctor but we also interacted with Dr Dodds. I even got lab results from the doctor at 9 pm one weeknight. I felt valued as a patient and made to feel like a priority....

The Fertility Center [of Michigan] as a whole was amazing. Every person we encountered was polite, respectful and helpful. Receptionists, nurses, doctors and lab staff greeted us by name, never made us feel rushed and wanted to make sure we understood exactly what was happening and (if possible) why....Whenever I called with a question (billing or medical) my called was returned that same day, usually within an hour or two. The doctors and nurses also made sure to tell us about the free counseling they provide for their patients and the support groups they host. My husband and I felt well taken care of there and they made this whole experience a little better.

How was your experience with James Young (retired) at The Fertility Center of Michigan?

Absolutely great bedside manner and a wonderful doctor. He made me feel optimistic and well cared for. I would fly across the country to see him.

What's one piece of advice would you give a prospective patient of James Young (retired) at The Fertility Center of Michigan?

Take advantage of the counseling the clinic offers at no fee. This is such an emotional experience and the extra support is amazing. The entire staff at TFC is just great.

During treatment, were you treated like a number or a human with James Young (retired) at The Fertility Center of Michigan?

The Fertility Center as a whole was amazing. Every person we encountered was polite, respectful and helpful. Receptionists, nurses, doctors and lab staff greeted us by name, never made us feel rushed and wanted to make sure we understood exactly what was happening and (if possible) why. I had a cyst aspirated twice, removed once, went through one failed IUI and one successful IVF. Dr Young was our primary Doctor but we also interacted with Dr Dodds. I even got lab results from the doctor at 9 pm one weeknight. I felt valued as a patient and made to feel like a priority. Whenever I called with a question (billing or medical) my called was returned that same day, usually within an hour or two. The doctors and nurses also made sure to tell us about the free counseling they provide for their patients and the support groups they host. My husband and I felt well taken care of there and they made this whole experience a little better.

Describe your experience with your nurse at The Fertility Center of Michigan.

Amazing nursing staff

Doctor

James Young (retired)

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

The Fertility Center of Michigan

Grand Rapids

Operations

Scheduling

Billing Department

Nursing Staff

Educational Resources

Review of

James Young (retired)The Fertility Center of Michigan

2019 - 2020, Successful

Age 31 - 32

Male Factor

European

Income $100K - $199K

Nurse or HC Services

1st of 2 Docs

1 IUI With Other Docs

1 IVF With Other Docs

Neutral

Strongly Recommends

Successful

Review of

Valerie Shavell The Fertility Center of Michigan

I had a great experience with her[Dr. Valerie Shavell], my only complaint would be that her and my personalities are a little different. I prefer all the nitty gritty details, and like it shot to me straight. She tends to be more soft spoken and kind, which is amazing, but sometimes I just want someone to tell me how it is, real talk...We tried Chlomid for my husbands MFI. Did one IUI and then discovered his count was 100k washed so IVF would be better.

I was very impressed with their [Fertility Center of Michigan nurse] preparation for discussions with me. They were timely and kind...Everyone I came into contact with was kind and caring. Everyone was very knowledgeable and they want to do their best to help in the best way possible. Only complaint would be that I always want to know WHY something is being done, and how and why not this way and what to expect in nitty gritty detail and sometimes things were a little vague.

How was your experience with Valerie Shavell at The Fertility Center of Michigan?

I had a great experience with her, my only complaint would be that her and my personalities are a little different. I prefer all the nitty gritty details, and like it shot to me straight. She tends to be more soft spoken and kind, which is amazing, but sometimes I just want someone to tell me how it is, real talk.

What's one piece of advice would you give a prospective patient of Valerie Shavell at The Fertility Center of Michigan?

Ask as many questions as you need...

During treatment, were you treated like a number or a human with Valerie Shavell at The Fertility Center of Michigan?

She has very gentle bedside manner.

Describe the protocols Valerie Shavell used in your cycles at The Fertility Center of Michigan and their degree of success.

We tried Chlomid for my husbands MFI. Did one IUI and then discovered his count was 100k washed so IVF would be better. We then did an egg retrieval and have four embryos frozen.

Describe your experience with the nursing staff at The Fertility Center of Michigan.

I was very impressed with their preparation for discussions with me. They were timely and kind.

Describe your experience with The Fertility Center of Michigan.

No complaints. They handled everything very well. Everyone I came into contact with was kind and caring. Everyone was very knowledgeable and they want to do their best to help in the best way possible. Only complaint would be that I always want to know WHY something is being done, and how and why not this way and what to expect in nitty gritty detail and sometimes things were a little vague.

Describe the costs associated with your care under Valerie Shavell at The Fertility Center of Michigan.

19k

Describe Valerie Shavell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.

She prefers single for us

Doctor

Valerie Shavell

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

The Fertility Center of Michigan

Grand Rapids

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Valerie Shavell The Fertility Center of Michigan

2018 - 2020, Unknown Success

Age 35 - 37

1 IUI

PCOS

European

Income $100K - $199K

Only Doc Seen

Strongly Recommends

Success w/ Doc Too early to know

Review of

James Young (retired)The Fertility Center of Michigan

[Dr. Young] was very calm, patient, and reassuring when he explained our options and how we would proceed through our plan. He took time to draw diagrams of our plan. He asked questions of us in order to get to know us outside of our treatment...I have PCOS. We began by doing 2 cycles of trying on our own treated with Femara, gonal-f, ovidrel, and progesterone. Next, we did a cycle of IUI using those same medications....

[The Fertility Center of Michigan] is very clean and welcoming. The waiting area is relaxed. All of the staff I've seen have been polite and helpful...The nurses are very helpful and responsive. You always receive a call back the same day...They forgot to order a lab, but it was corrected the same day...Approx $600 for an IUI..I have PCOS. We began by doing 2 cycles of trying on our own treated with Femara, gonal-f, ovidrel, and progesterone. Next, we did a cycle of IUI using those same medications.

How was your experience with James Young (retired) at The Fertility Center of Michigan?

He was very calm, patient, and reassuring when he explained our options and how we would proceed through our plan. He took time to draw diagrams of our plan. He asked questions of us in order to get to know us outside of our treatment.

What's one piece of advice would you give a prospective patient of James Young (retired) at The Fertility Center of Michigan?

If you have any questions, don't hesitate to ask. He's very thoughtful and thorough with his answers.

During treatment, were you treated like a number or a human with James Young (retired) at The Fertility Center of Michigan?

He took the time to explain our options. He used pictures and diagrams to show us exactly how our process would work.

Describe the protocols James Young (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.

I have PCOS. We began by doing 2 cycles of trying on our own treated with Femara, gonal-f, ovidrel, and progesterone. Next, we did a cycle of IUI using those same medications.

Describe your experience with the nursing staff at The Fertility Center of Michigan.

The nurses are very helpful and responsive. You always receive a call back the same day.

Describe your experience with The Fertility Center of Michigan.

The clinic is very clean and welcoming. The waiting area is relaxed. All of the staff I've seen have been polite and helpful. There have been a few instances where I received a bill when I actually had a credit, but that is due to special circumstances.

Describe the costs associated with your care under James Young (retired) at The Fertility Center of Michigan.

Approx $600 for an IUI

Describe James Young (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.

He said they typically transfer 2 embryos, but we have not reached that step yet.

What specific things went wrong at The Fertility Center of Michigan?

Failed to call in prescriptions to pharmacy

Describe the specific things that went wrong at The Fertility Center of Michigan.

They forgot to order a lab, but it was corrected the same day.

Doctor

James Young (retired)

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

The Fertility Center of Michigan

Grand Rapids

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

James Young (retired)The Fertility Center of Michigan

2018 - 2020, Unsuccessful

Age 30 - 32

2 IUI

1 IVF

Endometriosis

Unexplained

Income $50K - $99K

1st of 4 Docs

Neutral

Unsuccessful

Review of

James Young (retired)The Fertility Center of Michigan

Dr Young was very genuine and made me feel like he cared about us... is very quiet but compassionate and caring. He called me after our second transfer didn't work just to see how I was doing and if I had any questions. He always asked us if we had any questions, shook our hands at the end and made us feel like he cared about what was going on with us...Just be aware he is flat affected so if you're expecting an upbeat personality, you won't get that from him. It's not that he doesn't care, it's just not his personality

We love Libby [nurse at The Fertility Center of Michigan]! She was always upbeat but compassionate when things didn't go our way. She always had answers for us and always wished us well. She also never made me feel guilty for calling with a question...For egg retrieval, medications and 3 transfers, it was over $22,000...Strengths: They treat you really well when you're doing IVF Weaknesses: When asked what I needed to do differently according to diet, exercise, etc. They said nothing when other clinics would give me a list of things to do to help our chances.

How was your experience with James Young (retired) at The Fertility Center of Michigan?

Dr Young is very quiet but compassionate and caring. He called me after our second transfer didn't work just to see how I was doing and if I had any questions. He always asked us if we had any questions, shook our hands at the end and made us feel like he cared about what was going on with us.

What's one piece of advice would you give a prospective patient of James Young (retired) at The Fertility Center of Michigan?

Just be aware he is flat affected so if you're expecting an upbeat personality, you won't get that from him. It's not that he doesn't care, it's just not his personality

During treatment, were you treated like a number or a human with James Young (retired) at The Fertility Center of Michigan?

Dr Young was very genuine and made me feel like he cared about us.

Describe your experience with your nurse at The Fertility Center of Michigan. (Assigned nurse: Libby )

We love Libby! She was always upbeat but compassionate when things didn't go our way. She always had answers for us and always wished us well. She also never made me feel guilty for calling with a question.

Describe your experience with The Fertility Center of Michigan.

Strengths: They treat you really well when you're doing IVF Weaknesses: When asked what I needed to do differently according to diet, exercise, etc. They said nothing when other clinics would give me a list of things to do to help our chances.

Describe the costs associated with your care under James Young (retired) at The Fertility Center of Michigan.

For egg retrieval, medications and 3 transfers, it was over $22,000

Doctor

James Young (retired)

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

The Fertility Center of Michigan

Grand Rapids

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

James Young (retired)The Fertility Center of Michigan

2018 - 2019, Unsuccessful

Age 29 - 30

3 IUI

Unexplained

European

Marketer or PR

1st of 2 Docs

2 IUI With Other Docs

2 IVF With Other Docs

Doesn't Recommend

Unsuccessful

Review of

Valerie Shavell The Fertility Center of Michigan

Extremely kind and soft spoken, but not aggressive enough treatment plan or enough diagnostic testing was done to maximize success or truly understand the issues. We felt empathy from her [Dr. Shavell] , but didn't feel like we were taken seriously enough with our issues to help us achieve starting our family...Never saw her during my treatments - not enough testing done just unexplained

Billing - they [Fertility Center of Michigan] only except a small number of insurance programs which is very challenging so for us everything is out of pocket. I don't feel they do anything or share what they do to help advocate with government agencies to help fight for fertility coverage or anything proactive to help support our cause. They treat it like a true for profit business not a doctors office.

How was your experience with Valerie Shavell at The Fertility Center of Michigan?

Extremely kind and soft spoken, but not aggressive enough treatment plan or enough diagnostic testing was done to maximize success or truly understand the issues. We felt empathy from her, but didn't feel like we were taken seriously enough with our issues to help us achieve starting our family.

What's one piece of advice would you give a prospective patient of Valerie Shavell at The Fertility Center of Michigan?

Ask for a level of risk/reward a patient wants in terms of how aggressive a treatment plan.

During treatment, were you treated like a number or a human with Valerie Shavell at The Fertility Center of Michigan?

Never saw her during my treatments - not enough testing done just unexplained

Describe the protocols Valerie Shavell used in your cycles at The Fertility Center of Michigan and their degree of success.

Clomid, Femara, IUI

Describe your experience with the nursing staff at The Fertility Center of Michigan.

Some had much more compassion and understanding than others! Most seemed annoyed with the number of questions I would ask which is frustrating.

Describe your experience with The Fertility Center of Michigan.

Billing - they only except a small number of insurance programs which is very challenging so for us everything is out of pocket. I don't feel they do anything or share what they do to help advocate with government agencies to help fight for fertility coverage or anything proactive to help support our cause. They treat it like a true for profit business not a doctors office.

What specific things went wrong at The Fertility Center of Michigan?

Failed to call in prescriptions to pharmacy
Failed to order appropriate test

Doctor

Valerie Shavell

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

The Fertility Center of Michigan

Grand Rapids

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Valerie Shavell The Fertility Center of Michigan

2015 - 2019, Successful

Age 29 - 33

1 IUI

1 IVF

Male Factor

Income $50K - $99K

1st of 2 Docs

6 Fertility Medications With Other Docs

Strongly Recommends

Successful

Review of

William Dodds (retired)The Fertility Center of Michigan

I always felt extremely comfortable with Dr.Dodds and trusted him with decisions going forward with my treatments. Dr. Dodds always was open and honest about what he thought we needed to do and gave us choices even if he didn't think it was needed for us he wanted to offer the choice still...he always spent quality time with us and made us feel as a friend not patient or number

the fertility center [of Michigan] overall is the most caring doctors office I have ever been to I definitely felt cared for and not a number...they really care about you, they take their time with each and every patient and you are heard, I would say a weakness is how you get pushed around to see all the doctors during ivf I would have rather only saw my doctor...[the nurses] were wonderful they all were very compassionate

How was your experience with William Dodds (retired) at The Fertility Center of Michigan?

He is very professional and also cares about you as a patient and as a human. I always felt extremely comfortable with Dr.Dodds and trusted him with decisions going forward with my treatments. Dr. Dodds always was open and honest about what he thought we needed to do and gave us choices even if he didn't think it was needed for us he wanted to offer the choice still.

What's one piece of advice would you give a prospective patient of William Dodds (retired) at The Fertility Center of Michigan?

be patient

During treatment, were you treated like a number or a human with William Dodds (retired) at The Fertility Center of Michigan?

he always spent quality time with us and made us feel as a friend not patient or number

Describe your experience with your nurse at The Fertility Center of Michigan. (Assigned nurse: sandy )

they were wonderful they all were very compassionate

Describe your experience with The Fertility Center of Michigan.

they really care about you, they take their time with each and every patient and you are heard, I would say a weakness is how you get pushed around to see all the doctors during ivf I would have rather only saw my doctor I had to see a few doctors that I did not care for during my last pregnancy where one doctor told me I had a chemical pregnancy and then I had a baby with a heartbeat the following week she was not great... the fertility center overall is the most caring doctors office I have ever been to I definitely felt cared for and not a number

Doctor

William Dodds (retired)

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

The Fertility Center of Michigan

Grand Rapids

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

William Dodds (retired)The Fertility Center of Michigan

2019, Unknown Success

Age 29

1 Fertility Medications

Unexplained

Income $50K - $99K

Sales Representative

Only Doc Seen

Strongly Recommends

Success w/ Doc Too early to know

Review of

Valerie Shavell The Fertility Center of Michigan

From the second I met with Dr. Shavell she made me feel like everything was going to be okay! ... I knew from the beginning that that Dr. Shavell was a perfect fit for us. We had just experienced our first early miscarriage when we had our appointment. She was so comforting and kind. Dr. Shavell wasted to time on start treatment, and getting a plan in place which we loved!

The Fertility center is a great welcoming place! I knew from the moment I walk in I was in the right place. All the staff are friendly and kind. My only disappoint is that they don't do appointment reminder calls (or I havent received any). You will not be disappointed in choosing TFC as your fertility specialist. ... All of the nursing staff has been wonderful

How was your experience with Valerie Shavell at The Fertility Center of Michigan?

I knew from the beginning that that Dr. Shavell was a perfect fit for us. We had just experienced our first early miscarriage when we had our appointment. She was so comforting and kind. Dr. Shavell wasted to time on start treatment, and getting a plan in place which we loved!

What's one piece of advice would you give a prospective patient of Valerie Shavell at The Fertility Center of Michigan?

Relax your in great hands!

During treatment, were you treated like a number or a human with Valerie Shavell at The Fertility Center of Michigan?

From the second I met with Dr. Shavell she made me feel like everything was going to be okay!

Describe the protocols Valerie Shavell used in your cycles at The Fertility Center of Michigan and their degree of success.

I was scheduled for an Sonohysterogram (which was normal), and started letrozole 5mg cycle day 3-7. I go in on CD11 for a midcycle ultrasound. Test with OPK twice a day starting CD10. Have intercourse every other day start CD8 until I have a positive opk then have intercourse that day, the next skip one day then once again. Wait two weeks test then repeat if needed. We are currently on our 2nd letrozole cycle.

Describe your experience with the nursing staff at The Fertility Center of Michigan.

All of the nursing staff has been wonderful

Describe your experience with The Fertility Center of Michigan.

Doctor

Valerie Shavell

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

The Fertility Center of Michigan

Grand Rapids

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Valerie Shavell The Fertility Center of Michigan

2018 - 2019, Unknown Success

Age 27 - 28

2 Fertility Medications

Anovulation

Recurrent Pregnancy Loss

Unexplained

Income $50K - $99K

Nurse or HC Services

1st of 2 Docs

Neutral

Success w/ Doc Not sure

Review of

Valerie Shavell The Fertility Center of Michigan

She [Dr. Valerie Shavell] is very compassionate, answers all questions, and made sure we were comfortable with the plan. She ordered tests to try to find a cause for my recurrent miscarriage, but we didn’t find anything. I do wish she would’ve done further testing.... Femara followed by an ultrasound to monitor follicles and Ovidrel to stimulate ovulation. She added Estradiol due to thin lining and Crinone after ovulation. I did get pregnant that cycle but unfortunately miscarried.

They [the nursing staff at The Fertility Center] were very helpful and called promptly with results.... I did not find Dr. Dodds to be at all compassionate or professional. We had a very poor experience with him following our fourth loss. It also seems there is a lack of communication among nursing staff regarding change of plans.... We used oral medications with timed intercourse and insurance covered most of the cost but do not cover IVF.

How was your experience with Valerie Shavell at The Fertility Center of Michigan?

She is very compassionate, answers all questions, and made sure we were comfortable with the plan. She ordered tests to try to find a cause for my recurrent miscarriage, but we didn’t find anything. I do wish she would’ve done further testing.

What's one piece of advice would you give a prospective patient of Valerie Shavell at The Fertility Center of Michigan?

Don’t be scared to ask questions. She is very compassionate and willing to answer.

During treatment, were you treated like a number or a human with Valerie Shavell at The Fertility Center of Michigan?

She took the time to empathize with my situation and ask how I would like to proceed.

Describe the protocols Valerie Shavell used in your cycles at The Fertility Center of Michigan and their degree of success.

Femara followed by an ultrasound to monitor follicles and Ovidrel to stimulate ovulation. She added Estradiol due to thin lining and Crinone after ovulation. I did get pregnant that cycle but unfortunately miscarried.

Describe your experience with the nursing staff at The Fertility Center of Michigan.

They were very helpful and called promptly with results.

Describe your experience with The Fertility Center of Michigan.

I did not find Dr. Dodds to be at all compassionate or professional. We had a very poor experience with him following our fourth loss. It also seems there is a lack of communication among nursing staff regarding change of plans.

Describe the costs associated with your care under Valerie Shavell at The Fertility Center of Michigan.

We used oral medications with timed intercourse and insurance covered most of the cost but do not cover IVF.

Describe Valerie Shavell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.

I do not have experience.

Doctor

Valerie Shavell

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

The Fertility Center of Michigan

Grand Rapids

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Valerie Shavell The Fertility Center of Michigan

2018 - 2019, Successful

Age 24 - 25

2 Fertility Medications

Anovulation

Unexplained

European

Income $50K - $99K

Nurse or HC Services

Only Doc Seen

Strongly Recommends

Successful

Review of

William Dodds (retired)The Fertility Center of Michigan

We got the HSG test performed, a Semen analysis for my husband, as well as other hormone testing (LH, FSH, Thyroid, Costisol.) Once all the tests were negative we started with the cycle #1 [with Dr.William Dodds]. Back at my first appointment we did a round of Provera+Clomid, which was unsuccessful so we skipped that during the next round and went right to Menopur...I am working with him remotely, so I saw him via Skype. He was very informative and supportive to both my husband and I during our initial consultation. He answered all our questions and described our options very well (I'm a nurse so have a good amount of education on the process, but my husband however does not!) The whole team that works with Dr.Dodds has been phenomenal!

[The staff at The Fertility Center of Michigan are] Great Communicators. Very supportive team: Nurses, Doctors, etc. I am working with the team remotely (Living in Traverse City, they have a remote office from their Grand Rapids location.) This has been a lifesaver! I work full time, so going through fertility treatment if I had to commute to Grand Rapids multiple times a week would be near impossible. I have loved working with them, along with the staff at Grand Traverse Womens Clinic!

How was your experience with William Dodds (retired) at The Fertility Center of Michigan?

I am working with him remotely, so I saw him via Skype. He was very informative and supportive to both my husband and I during our initial consultation. He answered all our questions and described our options very well (I'm a nurse so have a good amount of education on the process, but my husband however does not!) The whole team that works with Dr.Dodds has been phenomenal!

Describe the protocols William Dodds (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.

Describe your experience with The Fertility Center of Michigan.

Great Communicators. Very supportive team: Nurses, Doctors, etc. I am working with the team remotely (Living in Traverse City, they have a remote office from their Grand Rapids location.) This has been a lifesaver! I work full time, so going through fertility treatment if I had to commute to Grand Rapids multiple times a week would be near impossible. I have loved working with them, along with the staff at Grand Traverse Womens Clinic!

Doctor

William Dodds (retired)

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

The Fertility Center of Michigan

Grand Rapids

Operations

Scheduling

Billing Department

Nursing Staff

Educational Resources

Review of

William Dodds (retired)The Fertility Center of Michigan

2016 - 2018, Unsuccessful

Age 39 - 41

1 IVF

Diminished Ovarian Reserve

Male Factor

European

Income $50K - $99K

Only Doc Seen

Strongly Recommends

Unsuccessful

Review of

Valerie Shavell The Fertility Center of Michigan

Dr. Shavell always explained things in as much detail as I needed to understand what the whole IVF process entailed. She was very supportive of our unique situation. I felt comfortable trusting her with our infertility journey... The Fertility Center is a wonderful place. They work with you to find the right course of treatment for your situation. Costs are outlined early on in the process, so there are no surprises.

The Fertility Center is a wonderful place. They work with you to find the right course of treatment for your situation. Costs are outlined early on in the process, so there are no surprises. They also offer “scholarships “ in the form of their Family Building Fund....All of the nurses have been caring and compassionate in regards to my treatment. If I have to leave a phone message, I always receive a prompt response.

How was your experience with Valerie Shavell at The Fertility Center of Michigan?

What's one piece of advice would you give a prospective patient of Valerie Shavell at The Fertility Center of Michigan?

Be your own advocate. While Dr. Shavell is very knowledgeable, you know your body best. Don’t be afraid to voice your opinion.

During treatment, were you treated like a number or a human with Valerie Shavell at The Fertility Center of Michigan?

Dr. Shavell was always available to us and very caring.

Describe your experience with the nursing staff at The Fertility Center of Michigan.

All of the nurses have been caring and compassionate in regards to my treatment. If I have to leave a phone message, I always receive a prompt response.

Describe your experience with The Fertility Center of Michigan.

Describe the costs associated with your care under Valerie Shavell at The Fertility Center of Michigan.

ART case management: $1545 Egg retrieval: $1740 Fertilization: $1520 ICSI: $1740 Cryopreservation of embryos: $845 Thawing of cryopreserved embryos: $1000 Embryo transfer: $1025

Doctor

Valerie Shavell

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

The Fertility Center of Michigan

Grand Rapids

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Valerie Shavell The Fertility Center of Michigan

2018, Unknown Success

Age 32

1 Fertility Medications

Anovulation

Male Factor

PCOS

European

Income $50K - $99K

Sales Representative

Only Doc Seen

IUI With Other Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

Mili Thakur The Fertility Center of Michigan

[Dr. Thakur is] Very passionate about what she does. We felt comfortable and for the first time like we had a plan. We anticipated she would oversee us while nurses helped with day-to-day, and that’s what it’s been...We’ve just started, .5 of letrozole with a trigger shot for IUI-but my follicles we’re not growing on my CD12 scan (under 8 mm), so we cancelled. I also had my tube cleared via HSG...She was down to earth, logical, and to the point-but also funny and tender. She gave us the facts but also her own hope and what she can do with our situation.

Right now, we’ve spent $1200 leading up to IUI (all the prep work) [at The Fertility Center of Michigan - Grand Rapids]...It’s the only one here, but it is very good. I like the attention to detail, to mental health, and compassionate attitude in every step of the process. I love the LGBTQ community they serve, it’s evident they are judgement free...They [nurses] know who I am when I walk in. Always talking through what we’re going to do-incredibly compassionate and understanding. They even have a therapist on staff and a monthly support group.

How was your experience with Mili Thakur at The Fertility Center of Michigan?

Very passionate about what she does. We felt comfortable and for the first time like we had a plan. We anticipated she would oversee us while nurses helped with day-to-day, and that’s what it’s been.

What's one piece of advice would you give a prospective patient of Mili Thakur at The Fertility Center of Michigan?

Be prepared for a lot of information, take a notebook-but don’t stress out. She’ll handle the stressful part for you.

During treatment, were you treated like a number or a human with Mili Thakur at The Fertility Center of Michigan?

She was down to earth, logical, and to the point-but also funny and tender. She gave us the facts but also her own hope and what she can do with our situation.

Describe the protocols Mili Thakur used in your cycles at The Fertility Center of Michigan and their degree of success.

We’ve just started, .5 of letrozole with a trigger shot for IUI-but my follicles we’re not growing on my CD12 scan (under 8 mm), so we cancelled. I also had my tube cleared via HSG.

Describe your experience with the nursing staff at The Fertility Center of Michigan.

They know who I am when I walk in. Always talking through what we’re going to do-incredibly compassionate and understanding. They even have a therapist on staff and a monthly support group.

Describe your experience with The Fertility Center of Michigan.

It’s the only one here, but it is very good. I like the attention to detail, to mental health, and compassionate attitude in every step of the process. I love the LGBTQ community they serve, it’s evident they are judgement free.

Describe the costs associated with your care under Mili Thakur at The Fertility Center of Michigan.

Right now, we’ve spent $1200 leading up to IUI (all the prep work)

Doctor

Mili Thakur

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

The Fertility Center of Michigan

Grand Rapids

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Mili Thakur The Fertility Center of Michigan

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The Fertility Center of Michigan

8 doctors work here

CDC Success Rates

Available Resources

This clinic has 4 offices
Visit clinic website

261 patient reviews

Filter by patient information

Learn from top medical experts

The Fertility Center of Michigan

8 doctors work here

CDC Success Rates

Available Resources

This clinic has 4 officesVisit clinic website

261 patient reviews

Learn from top medical experts

This clinic has 4 offices
Visit clinic website