UNC Fertility

4 doctors work here

Rated 8.4
Strongly recommend: 64%Neutral: 24%Don't recommend: 13%8.4
64% strongly recommend
85 reviews
Operations
9
9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.8
8.8
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8
8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.4
9.4
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8.1
8.1
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
903
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
4 doctors work here
NPS
8.4
Average Doctor Score
Rated 9.3
Strongly recommend: 90%Neutral: 5%Don't recommend: 5%9.3
Colleen Milroy
UNC Fertility
90% strongly recommend
21 Reviews
Rated 8.5
Strongly recommend: 73%Neutral: 10%Don't recommend: 17%8.5
Marc Fritz (retired)
UNC Fertility
73% strongly recommend
26 Reviews
Rated 8.1
Strongly recommend: 79%Don't recommend: 21%8.1
Genevieve Neal-Perry
UNC Fertility
79% strongly recommend
8 Reviews
Rated 7.7
Strongly recommend: 55%Neutral: 29%Don't recommend: 16%7.7
Anne Steiner
UNC Fertility
55% strongly recommend
14 Reviews

This clinic has 1 office
Visit clinic website

Raleigh
7920 ACC Bld, Suite 300
Raleigh, NC 27617
919-908-0000

85 patient reviews

Most Recent
Strongly Recommend
64%
Neutral
24%
Don't Recommend
13%
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
NPS
10
NPS
10
Age 33
Recurrent Pregnancy Loss
Latinx
Income $100K - $199K
Marketer or PR
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
Dr. Mersereau was so invested in helping us start a family. She cried with me when we heard my baby's heartbeat for the first time and cheered us on every time we had another great appointment and ultrasound. She made us feel so comfortable. I still send her updates on my son now and he's 10 months old.... I had to have a number of different tests done to help determine why I was having recurrent losses. She found I was pre-diabetic and also had adhesions in my uterus from the miscarriages. I followed a very strict diet and exercise plan and prepped for surgery to remove the adhesions.
The staff [UNC Fertility] is great and the clinic is very clean. They make dealing with billing easy too -whether that's through insurance or not. Sometimes the waiting could be full so wait time could sometimes feel long but they have complimentary beverages and a TV to keep you occupied while you wait.... The nurses were always so compassionate and nice. They always made me feel comfortable.... Dr. Mersereau was so invested in helping us start a family.
How was your experience with Jennifer Mersereau at UNC Fertility?
Dr. Mersereau was so invested in helping us start a family. She cried with me when we heard my baby's heartbeat for the first time and cheered us on every time we had another great appointment and ultrasound. She made us feel so comfortable. I still send her updates on my son now and he's 10 months old.
What's one piece of advice would you give a prospective patient of Jennifer Mersereau at UNC Fertility?
Trust that she will do everything she can to make your dream of becoming a parent a reality.
During treatment, were you treated like a number or a human with Jennifer Mersereau at UNC Fertility?
She cared about finding the problem to my recurrent miscarriages and figuring out how to prevent future pregnancies from being lost. She was very nice, genuine and informative.
Describe the protocols Jennifer Mersereau used in your cycles at UNC Fertility and their degree of success.
I had to have a number of different tests done to help determine why I was having recurrent losses. She found I was pre-diabetic and also had adhesions in my uterus from the miscarriages. I followed a very strict diet and exercise plan and prepped for surgery to remove the adhesions. She took very good care of me and a month after my recovery, I was able to get pregnant and carry my son to 35 weeks.
Describe your experience with the nursing staff at UNC Fertility.
The nurses were always so compassionate and nice. They always made me feel comfortable.
Describe your experience with UNC Fertility.
The staff is great and the clinic is very clean. They make dealing with billing easy too -whether that's through insurance or not. Sometimes the waiting could be full so wait time could sometimes feel long but they have complimentary beverages and a TV to keep you occupied while you wait.
10
Doctor
Jennifer Mersereau
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
UNC Fertility
Raleigh
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
2016, Unsuccessful
NPS
4
NPS
2
Age 36
3 IUI
European
Income $200K - $499K
Doctor
1st of 3 Docs
1 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Review of
She [Dr. Merereau] is excellent and professional. She listened and gave good feedback. She gave realistic expectations and was compassionate when I had a miscarriage. I am not sure she was aware of the miscommunication that was going on in the clinic between patients and staff...Maybe if I made follow up visits with her I wouldn't have had so many miscommunications with the staff...Dr. M is great.
The office [UNC] needs to have a stronger organizational structure in order for me to recommend anyone to come to this clinic. I could have come at a bad time (changing of administration). I had a botched IUI and twice they said I never called to schedule my IUI (notifying of period), even though I called and talked to the nurse who had to get my clomid prescribed. They did an IUI even though it was clear I had already ovulated....They had different information and instructions depending on the nurse and the day I called. I felt like it took a long time to get a clear response...
How was your experience with Jennifer Mersereau at UNC Fertility?
She is excellent and professional. She listened and gave good feedback. She gave realistic expectations and was compassionate when I had a miscarriage. I am not sure she was aware of the miscommunication that was going on in the clinic between patients and staff.
What's one piece of advice would you give a prospective patient of Jennifer Mersereau at UNC Fertility?
Maybe if I made follow up visits with her I wouldn't have had so many miscommunications with the staff.
During treatment, were you treated like a number or a human with Jennifer Mersereau at UNC Fertility?
Dr. M is great. The problem was with the staff and communication.
Describe the protocols Jennifer Mersereau used in your cycles at UNC Fertility and their degree of success.
IUI with clomid, monitored at home with UPT (clearblue) x 3. one resulted in miscarriage at 6w.
Describe your experience with the nursing staff at UNC Fertility.
They had different information and instructions depending on the nurse and the day I called. I felt like it took a long time to get a clear response.
Describe your experience with UNC Fertility.
The office needs to have a stronger organizational structure in order for me to recommend anyone to come to this clinic. I could have come at a bad time (changing of administration). I had a botched IUI and twice they said I never called to schedule my IUI (notifying of period), even though I called and talked to the nurse who had to get my clomid prescribed. They did an IUI even though it was clear I had already ovulated. I felt like they were just trying to make money and that was frusterating.
Describe the costs associated with your care under Jennifer Mersereau at UNC Fertility.
my insurance covered some of it, but they made me pay before all my services in full and i felt like thats all they cared about.
What specific things went wrong at UNC Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at UNC Fertility.
I already said it in another space.
4
Doctor
Jennifer Mersereau
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
2 of 5
2
Clinic
UNC Fertility
Raleigh
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Review of
2015, Successful
NPS
10
NPS
10
Age 30
3 Fertility Medications
Anovulation
PCOS
Latinx
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Review of
She [Dr Mersereau] was very direct and to the point, but did it in a way that was warm and not condescending. She explained every aspect of treatment, and was very conservative in how she approached our situation. So each step was gentle and not overly aggressive/invasive. I walked out of each appointment feeling confident we were going to get our baby.
Wendy and Kim [at UNC Fertility] were the nurses I worked with most closely. They heard me cry over the phone a couple of times and they were so incredibly compassionate. They talked me through my questions and never seemed rushed or like they didn't care. Priscilla was magical at drawing blood.
How was your experience with Jennifer Mersereau at UNC Fertility?
She was very direct and to the point, but did it in a way that was warm and not condescending. She explained every aspect of treatment, and was very conservative in how she approached our situation. So each step was gentle and not overly aggressive/invasive. I walked out of each appointment feeling confident we were going to get our baby.
What's one piece of advice would you give a prospective patient of Jennifer Mersereau at UNC Fertility?
Trust her instincts. I was very well informed and wanted to jump the gun with treatments and testing. She kindly shut all of that down and helped me slow down. We ended up pregnant after three cycles.
Describe the protocols Jennifer Mersereau used in your cycles at UNC Fertility and their degree of success.
I had a history of PCOS, irregular cycles and anovulation. We started with 5mg of letrozole on CD3-5, then I had an ultrasound to check follicle growth and then we were asked to have timed intercourse. She wanted to try this protocol for 3-6 cycles to give us an equal chance at ovulation/conception as any other fertile couple (20%).
Describe your experience with the nursing staff at UNC Fertility.
Wendy and Kim were the nurses I worked with most closely. They heard me cry over the phone a couple of times and they were so incredibly compassionate. They talked me through my questions and never seemed rushed or like they didn't care. Priscilla was magical at drawing blood.
Describe your experience with UNC Fertility.
Modern, calm, organized, clean.
Describe the costs associated with your care under Jennifer Mersereau at UNC Fertility.
We just paid for genetic testing, medicine costs and a specialist copay at each visit. Everything else was billed through insurance.
10
Doctor
Jennifer Mersereau
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
UNC Fertility
Raleigh
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 36
1 IVF
Male Factor
Latinx
Income $100K - $199K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
Dr. Fritz was very nice, yet very professional. He was very approachable and didn’t make us feel like a just a number. He seemed very knowledgeable and explained everything to us very detailed. He also had a lot of patience to answer all our questions. It’s sad that he’s retired but I wish him the best...explained everything to us very detailed and answered all our questions and doubts without any issues and in a timely manner.
UNC fertility is very professional. Waits for your appointments are not as long as other places. The nurses, and radiology techs are nice and professional too. Their place was always neat and good variety of snacks, coffee and water bottles in the waiting area...Wendy was a great nurse. On top of everything, making sure everything gets done in a timely manner. And helped us navigate some trouble with the pharmacy not having our meds ready on time.
How was your experience with Marc Fritz (retired) at UNC Fertility?
Dr. Fritz was very nice, yet very professional. He was very approachable and didn’t make us feel like a just a number. He seemed very knowledgeable and explained everything to us very detailed. He also had a lot of patience to answer all our questions. It’s sad that he’s retired but I wish him the best.
What's one piece of advice would you give a prospective patient of Marc Fritz (retired) at UNC Fertility?
Dr. Fritz is retired now but UNC fertility is a great clinic.
During treatment, were you treated like a number or a human with Marc Fritz (retired) at UNC Fertility?
The Dr. And staff explained everything to us very detailed and answered all our questions and doubts without any issues and in a timely manner.
Describe your experience with your nurse at UNC Fertility. (Assigned nurse: Wendy)
Wendy was a great nurse. On top of everything, making sure everything gets done in a timely manner. And helped us navigate some trouble with the pharmacy not having our meds ready on time.
Describe your experience with UNC Fertility.
UNC fertility is very professional. Waits for your appointments are not as long as other places. The nurses, and radiology techs are nice and professional too. Their place was always neat and good variety of snacks, coffee and water bottles in the waiting area.
Describe the costs associated with your care under Marc Fritz (retired) at UNC Fertility.
They were competitive and reasonable
Describe Marc Fritz (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UNC Fertility.
I only had one healthy embryo formed so never got to that conversation.
10
Doctor
Marc Fritz (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
UNC Fertility
Raleigh
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
2017 - 2019, Unknown Success
NPS
8
NPS
9
Age 33 - 35
1 IUI
1 IVF
Endometriosis
Male Factor
Immunological
Unexplained
European
Income $50K - $99K
2nd of 2 Docs
3 IUI With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Review of
She [Dr. Mersereau] seems to deeply care about the patients and was always honest with me. I especially appreciated her illustrations that explained the process in complete detail. We haven’t been lucky as far as are results yet, but will continue on with her. She is very sympathetic when calling about a negative test which I appreciate too. ... She was always warm and explained everything.
Great clinic [UNC Fertility]! ... Helpful, always available on the portal, even outside of work hours! Love them [nurses]. ... Don’t only pay attention to stats because some clinics that are not private will accept harder cases. This includes top notch university ones. The only downside of UNC is the waiting room is very crowded. It is sad to see so many people going through this. At some point, they may need to expand the waiting room.
How was your experience with Jennifer Mersereau at UNC Fertility?
She seems to deeply care about the patients and was always honest with me. I especially appreciated her illustrations that explained the process in complete detail. We haven’t been lucky as far as are results yet, but will continue on with her. She is very sympathetic when calling about a negative test which I appreciate too.
What's one piece of advice would you give a prospective patient of Jennifer Mersereau at UNC Fertility?
Save the illustrations. You may want to refer back! She is always okay with patients asking questions, even ones that seem silly..
During treatment, were you treated like a number or a human with Jennifer Mersereau at UNC Fertility?
She was always warm and explained everything.
Describe the protocols Jennifer Mersereau used in your cycles at UNC Fertility and their degree of success.
Gonal, menopur, aspirin, prednisone, crinone, estrogen patches
Describe your experience with the nursing staff at UNC Fertility.
Helpful, always available on the portal, even outside of work hours! Love them.
Describe your experience with UNC Fertility.
Great clinic! Don’t only pay attention to stats because some clinics that are not private will accept harder cases. This includes top notch university ones. The only downside of UNC is the waiting room is very crowded. It is sad to see so many people going through this. At some point, they may need to expand the waiting room.
Describe the costs associated with your care under Jennifer Mersereau at UNC Fertility.
Would be a lot if it weren’t for Attain!!!
8
Doctor
Jennifer Mersereau
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
UNC Fertility
Raleigh
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
6
NPS
6
Age 31
3 Fertility Medications
Male Factor
Latinx
Income $50K - $99K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Review of
Dr. Peavey was attentive and it was obvious that she cared about our treatment...She was attentive and knowledgeable and was informed on our reason for seeking treatment. While we appreciated that in Dr. Peavey, there was a lack of communication regarding our care and I often wondered if the doctors that actually did the ultrasounds and other checkups communicated clearly to Dr. Peavey... I went to the clinic about 5 times and only saw her once.
This [financial communication] was the most frustrating part of going to this clinic [UNC Fertility]. We were told that a financial person would contact us and 3 months later we still hadn't heard from them. The costs of our treatment was unclear...The clinic was nicely decorated and there appear to be many qualified doctors there. It felt like the overall environment of the clinic was seeing humans as numbers. I did not feel like I got the best treatment due to a lack of communication between the individuals on my case.
How was your experience with Mary Peavey at UNC Fertility?
She was attentive and knowledgeable and was informed on our reason for seeking treatment. While we appreciated that in Dr. Peavey, there was a lack of communication regarding our care and I often wondered if the doctors that actually did the ultrasounds and other checkups communicated clearly to Dr. Peavey.
What's one piece of advice would you give a prospective patient of Mary Peavey at UNC Fertility?
Ask lots of questions regarding who will be doing a lot of the follow-up care. I went to the clinic about 5 times and only saw her once.
During treatment, were you treated like a number or a human with Mary Peavey at UNC Fertility?
Dr. Peavey was attentive and it was obvious that she cared about our treatment.
Describe your experience with UNC Fertility.
The clinic was nicely decorated and there appear to be many qualified doctors there. It felt like the overall environment of the clinic was seeing humans as numbers. I did not feel like I got the best treatment due to a lack of communication between the individuals on my case.
Describe the costs associated with your care under Mary Peavey at UNC Fertility.
This was the most frustrating part of going to this clinic. We were told that a financial person would contact us and 3 months later we still hadn't heard from them. The costs of our treatment was unclear.
6
Doctor
Mary Peavey
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
6
Clinic
UNC Fertility
Raleigh
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
8
NPS
9
Age 29
2 IUI
Anovulation
Male Factor
Unexplained
Income $50K - $99K
Teacher
1st of 3 Docs
1 IUI With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Review of
I trust Dr. Coward. He’s knowledgeable, helpful, and encouraging. He’s also honest about whether or not he thinks a course of treatment will end up being successful.... I was a participant in a fertility study during which I received three rounds of Clomid, Novarel, and IUI. It wasn’t until we were in our second cycle that Dr. Coward had to explain to my partner and me that we had male factor as well, because my husband’s numbers were very low. He suggested a course of action for us and gave us facts for our chances of success with the IUI moving forward.
The clinic [UNC Fertility] is clean, orderly, and very professional. They always get you in close to your appointment time, and the nurses are quick and effective in drawing blood and making you comfortable. I was very impressed.... The nurses are wonderful.... my procedures were of no cost to me because I was participating in a study.... I trust Dr. Coward. He’s knowledgeable, helpful, and encouraging. He’s also honest about whether or not he thinks a course of treatment will end up being successfu
How was your experience with Matt Coward at UNC Fertility?
I trust Dr. Coward. He’s knowledgeable, helpful, and encouraging. He’s also honest about whether or not he thinks a course of treatment will end up being successful. I saw him while participating in a fertility study, but would consider becoming a regular patient.
What's one piece of advice would you give a prospective patient of Matt Coward at UNC Fertility?
Be prepared. He will tell you when he does not think a procedure will be successful.
During treatment, were you treated like a number or a human with Matt Coward at UNC Fertility?
Dr. Coward took the time to explain things to us in a simple and understandable way while being sensitive to our situation.
Describe the protocols Matt Coward used in your cycles at UNC Fertility and their degree of success.
I was a participant in a fertility study during which I received three rounds of Clomid, Novarel, and IUI. It wasn’t until we were in our second cycle that Dr. Coward had to explain to my partner and me that we had male factor as well, because my husband’s numbers were very low. He suggested a course of action for us and gave us facts for our chances of success with the IUI moving forward.
Describe your experience with the nursing staff at UNC Fertility.
The nurses are wonderful.
Describe your experience with UNC Fertility.
The clinic is clean, orderly, and very professional. They always get you in close to your appointment time, and the nurses are quick and effective in drawing blood and making you comfortable. I was very impressed.
Describe the costs associated with your care under Matt Coward at UNC Fertility.
I’m not a reliable source here; my procedures were of no cost to me because I was participating in a study.
8
Doctor
Matt Coward
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
9
Clinic
UNC Fertility
Raleigh
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Review of
2018, Unsuccessful
NPS
9
NPS
9
Age 40
1 IVF
Male Factor
Immunological
Unexplained
Black or African-American
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Review of
Dr Fritz explains everything in detail so that we could understand the process. Always greeted us with a smile and spoke even when we're not seeing him directly. Responded to email in a timely manner or had his nurse to contact me right away.... We did max stimulation with PGT testing due to failed implantation attempts. The result from PGT were not what we or Dr. Fritz could explain
The clinic [UNC Fertility] did not set up appointments for next visit. You always had to call to schedule according to your calendar or nurse instructions. I believe they should coordinate with each other to arrange next visits... I was over charged for surgical procedures that resulted in a balance that paid for the remainder of services but I was never given the total balance forwarded. Just told that I didn't owe anything
How was your experience with Marc Fritz (retired) at UNC Fertility?
Dr Fritz explains everything in detail so that we could understand the process. Always greeted us with a smile and spoke even when we're not seeing him directly. Responded to email in a timely manner or had his nurse to contact me right away
What's one piece of advice would you give a prospective patient of Marc Fritz (retired) at UNC Fertility?
Be in charge of your own care and ask questions
During treatment, were you treated like a number or a human with Marc Fritz (retired) at UNC Fertility?
Care was tailored to my specific needs and explained in terms that we understood
Describe the protocols Marc Fritz (retired) used in your cycles at UNC Fertility and their degree of success.
We did max stimulation with PGT testing due to failed implantation attempts. The result from PGT were not what we or Dr. Fritz could explain
Describe your experience with your nurse at UNC Fertility. (Assigned nurse: Wendy)
Wendy was very nice and responded in a timely manner
Describe your experience with UNC Fertility.
The clinic did not set up appointments for next visit. You always had to call to schedule according to your calendar or nurse instructions. I believe they should coordinate with each other to arrange next visits
Describe your experience with your monitoring appointments at UNC Fertility.
No problem
Describe the costs associated with your care under Marc Fritz (retired) at UNC Fertility.
I was over charged for surgical procedures that resulted in a balance that paid for the remainder of services but I was never given the total balance forwarded. Just told that I didn't owe anything
What specific things went wrong at UNC Fertility?
  • Failed to call with results
  • Lost results
Describe the specific things that went wrong at UNC Fertility.
Name was spelled incorrectly and sent with labs resulting in delayed lab results.
9
Doctor
Marc Fritz (retired)
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
UNC Fertility
Raleigh
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Review of
2017 - 2018, Successful
NPS
10
NPS
10
Age 36 - 37
1 IVF
Unexplained
Only Doc Seen
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
Caring, compassionate, an expert, and true professional. Plan on returning to him [Dr. Fritz] for the next go round despite the distance, would not want to go elsewhere. Every doctor every encounter at this clinic was impressive. Even those completing their soecializationa post med school! (Fellows)... At my request we kept the dosing lower for the egg retrieval so as not to harvest a million eggs we wouldn’t end up using.
Every doctor every encounter at this clinic [UNC Fertility] was impressive. Even those completing their soecializationa post med school! (Fellows)... Strength: communication, organization, clear billing, everything about them. Weaknesses: there were so many times I’d be sitting in the waiting room week after week and wanted so badly to discuss what I was going through with the people who were going through the same thing. A voluntary support group would have been wonderful.
How was your experience with Marc Fritz (retired) at UNC Fertility?
Caring, compassionate, an expert, and true professional. Plan on returning to him for the next go round despite the distance, would not want to go elsewhere. Every doctor every encounter at this clinic was impressive. Even those completing their soecializationa post med school! (Fellows)
What's one piece of advice would you give a prospective patient of Marc Fritz (retired) at UNC Fertility?
Ask questions and trust he has your best interest at heart.
Describe the protocols Marc Fritz (retired) used in your cycles at UNC Fertility and their degree of success.
At my request we kept the dosing lower for the egg retrieval so as not to harvest a million eggs we wouldn’t end up using.
Describe your experience with your nurse at UNC Fertility. (Assigned nurse: Aly Bell)
She became a friend in our minds. We were excited to email her pictures of our baby!
Describe your experience with UNC Fertility.
Strength: communication, organization, clear billing, everything about them. Weaknesses: there were so many times I’d be sitting in the waiting room week after week and wanted so badly to discuss what I was going through with the people who were going through the same thing. A voluntary support group would have been wonderful.
Describe Marc Fritz (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UNC Fertility.
All the doctors plus the embryologists recommended single for the first two and were on board with double for the last round.
10
Doctor
Marc Fritz (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
UNC Fertility
Raleigh
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Unknown Success
NPS
9
NPS
9
Age 34 - 36
2 IUI
1 IVF
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
Marketer or PR
2nd of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
Dr. Fritz is kind and gentle as a provider. He takes the time to make sure I am comfortable (physically) and frequently asks how I am feeling during procedures. During consultations he explains things clearly and remains positive and genuine. The clinic is busy and the wait for a consultation is occasionally longer than I'd prefer, but when in an appointment he is fully present and engaged.
Wendy [nurse at UNC Fetility] is truly one of the most caring people I have the pleasure of knowing. She's knowledgeable, patient, kind and well-organized. She answers emails regularly at off-hours and weekends, no matter how trivial the question or concern...The clinic's support staff is phenomenal. They learn your name quickly and genuinely care to provide a good experience when infertility is very stressful. The clinic is very busy, so if they are running behind you will have longer than average wait times.
How was your experience with Marc Fritz (retired) at UNC Fertility?
Dr. Fritz is a compassionate doctor with a kind bedside manner. His wealth of experience in infertility treatment is incredibly valuable to me as a patient. He also consults with other doctors (in and out of the practice) when necessary.
During treatment, were you treated like a number or a human with Marc Fritz (retired) at UNC Fertility?
Dr. Fritz is kind and gentle as a provider. He takes the time to make sure I am comfortable (physically) and frequently asks how I am feeling during procedures. During consultations he explains things clearly and remains positive and genuine. The clinic is busy and the wait for a consultation is occasionally longer than I'd prefer, but when in an appointment he is fully present and engaged.
Describe your experience with your nurse at UNC Fertility. (Assigned nurse: Wendy)
Wendy is truly one of the most caring people I have the pleasure of knowing. She's knowledgeable, patient, kind and well-organized. She answers emails regularly at off-hours and weekends, no matter how trivial the question or concern.
Describe your experience with UNC Fertility.
The clinic's support staff is phenomenal. They learn your name quickly and genuinely care to provide a good experience when infertility is very stressful. The clinic is very busy, so if they are running behind you will have longer than average wait times.
What specific things went wrong at UNC Fertility?
  • Provided conflicting information
9
Doctor
Marc Fritz (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
UNC Fertility
Raleigh
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Review of
2017, Unknown Success
NPS
4
NPS
3
Age 34
3 Fertility Medications
Anovulation
PCOS
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Not sure
Review of
He [Dr. Marc Fritz] is blunt and straightforward...He explained things well but I am in the medical profession. My husband left without understanding much, which is okay. However when it came down to testing at the end of a procedure I told him we hadn’t decided yet and he told me that he wouldn’t have done the procedure if he knew that. Okay I should have communicated better but he didn’t phrase this particular step as an option..
The clinic [UNC Fertility] was clean and professional looking. The staff was friendly but not forth coming with information. I had to ask them a lot of questions. There was some confusion with billing and that was frustrating...When talking with the financing people there was some confusing information provided via email and the call us if you have questions but if you don’t have time to talk to me when I call the first time why would I call back
How was your experience with Marc Fritz (retired) at UNC Fertility?
He explained things well but I am in the medical profession. My husband left without understanding much, which is okay. However when it came down to testing at the end of a procedure I told him we hadn’t decided yet and he told me that he wouldn’t have done the procedure if he knew that. Okay I should have communicated better but he didn’t phrase this particular step as an option
What's one piece of advice would you give a prospective patient of Marc Fritz (retired) at UNC Fertility?
He is blunt and straightforward
During treatment, were you treated like a number or a human with Marc Fritz (retired) at UNC Fertility?
He talked to us he just didn’t seem to care what he was taking about In our situation
Describe your experience with the nursing staff at UNC Fertility.
Their scale wasn’t calibrated so I weighed almost 15lbs more at their office than anywhere which was not helpful and when I mentioned it she said you aren’t the first one to say that
Describe your experience with UNC Fertility.
The clinic was clean and professional looking. The staff was friendly but not forth coming with information. I had to ask them a lot of questions. There was some confusion with billing and that was frustrating
Describe the costs associated with your care under Marc Fritz (retired) at UNC Fertility.
My insurance covered nothing so the cost of IVF was 35K
Describe Marc Fritz (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UNC Fertility.
They only transfer one at a time always
What specific things went wrong at UNC Fertility?
  • Provided conflicting information
Describe the specific things that went wrong at UNC Fertility.
When talking with the financing people there was some confusing information provided via email and the call us if you have questions but if you don’t have time to talk to me when I call the first time why would I call back
4
Doctor
Marc Fritz (retired)
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
3
Clinic
UNC Fertility
Raleigh
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Review of
2017, Successful
NPS
10
NPS
10
Age 32
1 IVF
Male Factor
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Review of
He was amazing! He would explain lab results in detail. Dr. Young had a sense of humor and provide a comfortable setting when the process is so stressful, but you would always leave with a piece of mind that the path you were doing was the right treatment.... Dr. Young would call whenever there was reason to explain any lab result. He was completely understanding and listened, then gave his advice. He was always realistic and optimistic.
The clinic [UNC Fertility] was so warm. Everyone from the receptionists to the nurses to the doctors would greet you with a smile and treat you as though you were a friend. There was one receptionist who did not know how to file payments and was not friendly.... We did a payment plan 20000... Aly would be prompt to answer any question and was knowledgeable about my protocal. She was so compassionate.... Dr. Young would call whenever there was reason to explain any lab result.
How was your experience with Steven Young at UNC Fertility?
He was amazing! He would explain lab results in detail. Dr. Young had a sense of humor and provide a comfortable setting when the process is so stressful, but you would always leave with a piece of mind that the path you were doing was the right treatment.
What's one piece of advice would you give a prospective patient of Steven Young at UNC Fertility?
Embrace his knowledge. He is very intelligent and looks at things differently.
During treatment, were you treated like a number or a human with Steven Young at UNC Fertility?
Dr. Young would call whenever there was reason to explain any lab result. He was completely understanding and listened, then gave his advice. He was always realistic and optimistic.
Describe the protocols Steven Young used in your cycles at UNC Fertility and their degree of success.
First attempt IVF normal protocal. Canceled due because my body ovulated on it’s own before retrieval ( body wasn’t suppressed enough) Second attempt- antagonist protocol due to the results of the first attempt. Worked! Egg retrieval, stored/froze embryos and transferred our baby girl!
Describe your experience with your nurse at UNC Fertility. (Assigned nurse: Aly)
Aly would be prompt to answer any question and was knowledgeable about my protocal. She was so compassionate.
Describe your experience with UNC Fertility.
The clinic was so warm. Everyone from the receptionists to the nurses to the doctors would greet you with a smile and treat you as though you were a friend. There was one receptionist who did not know how to file payments and was not friendly.
Describe the costs associated with your care under Steven Young at UNC Fertility.
We did a payment plan 20000
10
Doctor
Steven Young
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
UNC Fertility
Raleigh
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
2015 - 2017, Unsuccessful
NPS
8
NPS
7
Age 37 - 39
1 IUI
Male Factor
Unexplained
Income $50K - $99K
Nurse or HC Services
2nd of 3 Docs
2 IUI With Other Docs
1 IVF With Other Docs
Neutral
Neutral
Unsuccessful
Review of
Our full analysis was not done and could not he done the day of sample. We had previously discussed this with the doctor [Dr. Anne Steiner] but it was not anywhere on our charts. We were not able to find morphology due to this reason and that was one of our troubles we knew...Follistim and ovadrel for an iui procedure. Had 3 eggs and 7.5mil sperm. Major confusion on analysis after...Very up front and honest.
Saw many different doctors in clinic [UNC Fertility-Raleigh] but everyone was usually upbeat...It's a teaching clinic...[the nurse] Was not up to date on our plans always...We had scheduled a full analysis for part of the iui. They did not due this and we were not told until after the fact...Iui prices were reasonable...
How was your experience with Anne Steiner at UNC Fertility?
Very up front and honest. Paid out percentages and suggestions in a way previous doctor had not. Did get impression that I would not be a good candidate for their of program tho. Was very gentle and explained new staff with her each time
What's one piece of advice would you give a prospective patient of Anne Steiner at UNC Fertility?
It's a teaching clinic
During treatment, were you treated like a number or a human with Anne Steiner at UNC Fertility?
Very kind. Saw many different doctors in clinic but everyone was usually upbeat. Check out was always a breeze and didn't feel like just there to slide your card
Describe the protocols Anne Steiner used in your cycles at UNC Fertility and their degree of success.
Follistim and ovadrel for an iui procedure. Had 3 eggs and 7.5mil sperm. Major confusion on analysis after
Describe your experience with the nursing staff at UNC Fertility.
Was not up to date on our plans always
Describe your experience with UNC Fertility.
We had scheduled a full analysis for part of the iui. They did not due this and we were not told until after the fact
Describe the costs associated with your care under Anne Steiner at UNC Fertility.
Had programs but were not attainable for ivf. Iui prices were reasonable
What specific things went wrong at UNC Fertility?
  • Failed to order appropriate test
  • Lost or damaged samples
Describe the specific things that went wrong at UNC Fertility.
Our full analysis was not done and could not he done the day of sample. We had previously discussed this with the doctor but it was not anywhere on our charts. We were not able to find morphology due to this reason and that was one of our troubles we knew
8
Doctor
Anne Steiner
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
7
Clinic
UNC Fertility
Raleigh
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unsuccessful
NPS
9
NPS
0
Age 34 - 35
4 IUI
Unexplained
European
Income $100K - $199K
Marketer or PR
1st of 2 Docs
2 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Doesn't Recommend
Unsuccessful
Review of
I experienced two early missed miscarriages while being treated under Dr. Crawford. I was still very new to infertility treatments and she was compassionate during both losses. She explained my options clearly, and understood that I needed time and space to make decisions for moving forward. She also performed my D&C for the first...Dr. Crawford is a very compassionate RE, who took the time to explain treatment plans to me when I was still very new to infertility. I found her to be kind and gentle,
The clinic's [UNC] support staff is phenomenal. They learn your name quickly and genuinely care to provide a good experience when infertility is very stressful. The clinic is very busy, so if they are running behind you will have longer than average wait times...I experienced two early missed miscarriages while being treated under Dr. Crawford. I was still very new to infertility treatments and she was compassionate during both losses. She explained my options clearly, and understood that I needed time and space to make decisions for moving forward.
How was your experience with Natalie Crawford at UNC Fertility?
I experienced two early missed miscarriages while being treated under Dr. Crawford. I was still very new to infertility treatments and she was compassionate during both losses. She explained my options clearly, and understood that I needed time and space to make decisions for moving forward. She also performed my D&C for the first.
What's one piece of advice would you give a prospective patient of Natalie Crawford at UNC Fertility?
You don't have to fear being naive or emotional with her; she gets it.
During treatment, were you treated like a number or a human with Natalie Crawford at UNC Fertility?
Dr. Crawford is a very compassionate RE, who took the time to explain treatment plans to me when I was still very new to infertility. I found her to be kind and gentle, particularly when I experienced two miscarriages while in her care.
Describe the protocols Natalie Crawford used in your cycles at UNC Fertility and their degree of success.
Four IUIs with Clomid.
Describe your experience with UNC Fertility.
The clinic's support staff is phenomenal. They learn your name quickly and genuinely care to provide a good experience when infertility is very stressful. The clinic is very busy, so if they are running behind you will have longer than average wait times.
Describe the costs associated with your care under Natalie Crawford at UNC Fertility.
My treatments (excluding labs) were out of pocket for three of my four cycles. For my fourth, I'd changed insurance and the IUI was covered at 75%.
9
Doctor
Natalie Crawford
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
0
Clinic
UNC Fertility
Raleigh
NPS
Nursing Staff
5 of 5
Review of
2008 - 2011, Successful
NPS
9
NPS
10
Age 33 - 36
4 IUI
Unexplained
Black or African-American
Income $100K - $199K
1st of 2 Docs
3 IUI With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Review of
He [Dr. Fritz] listens to what you're saying and acts accordingly. He's aggressive in terms of trying to get a woman pregnant. He sets the program and changed it whenever we needed. When I had to do an HSG, he walked me through exactly what would happen and when my results came back negative, he let me know immediately...He was very clear on his expectations given my age at the time....the nurses were the ones giving me my inseminations.
It's a little hard to find when you first go there because the inseminations happened in UNC Medical, which is somewhat of a maze. Otherwise, I've got no complaints....His [Dr. Marc Fritz] office staff was also very nice, which was a huge, since the nurses were the ones giving me my inseminations...They were fine. My last nurse was a little aggressive with my IUI, but I can't complain because that was the one that actually took.... it was about $150 per visit.
How was your experience with Marc Fritz (retired) at UNC Fertility?
He listens to what you're saying and acts accordingly. He's aggressive in terms of trying to get a woman pregnant. He sets the program and changed it whenever we needed. When I had to do an HSG, he walked me through exactly what would happen and when my results came back negative, he let me know immediately.
What's one piece of advice would you give a prospective patient of Marc Fritz (retired) at UNC Fertility?
He's 100% on your side when it comes to doing everything he can to get you pregnant and listens.
During treatment, were you treated like a number or a human with Marc Fritz (retired) at UNC Fertility?
He was very clear on his expectations given my age at the time. His office staff was also very nice, which was a huge, since the nurses were the ones giving me my inseminations.
Describe the protocols Marc Fritz (retired) used in your cycles at UNC Fertility and their degree of success.
I was on nothing until after my 3rd try and then I went in for an HSG and was put on 50mg of clomid.
Describe your experience with the nursing staff at UNC Fertility.
They were fine. My last nurse was a little aggressive with my IUI, but I can't complain because that was the one that actually took.
Describe your experience with UNC Fertility.
It's a little hard to find when you first go there because the inseminations happened in UNC Medical, which is somewhat of a maze. Otherwise, I've got no complaints.
Describe the costs associated with your care under Marc Fritz (retired) at UNC Fertility.
They were cheap because infertility was actually covered under my healthcare plan at the time. At most it was about $150 per visit.
9
Doctor
Marc Fritz (retired)
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
UNC Fertility
Raleigh
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
7
NPS
7
Age 35
2 IUI
Unexplained
Black or African-American
Income $50K - $99K
1st of 2 Docs
5 Fertility Medications With Other Docs
Neutral
Neutral
Unsuccessful
Review of
Only saw him [Dr. Fritz] for the consultation. He explained everything in a manner in which we could understand. He was knowledgeable and answered all questions that we had. He responded promptly when I sent a message in the patient portal....Femara, clomid, injectables, and iui. We wanted to start with iui due to the cost of ivf and Dr. Fritz was confident that we could get pregnant either way.
They clinic [UNC Fertility] is very welcoming. Everyone shows compassion and will assist you with your needs. I liked that the have a lab there for the men to give their samples. They have financial counseling to make sure you are aware of what you will be responsible for.... Only saw him for the consultation. He explained everything in a manner in which we could understand. He was knowledgeable and answered all questions that we had.
How was your experience with Marc Fritz (retired) at UNC Fertility?
Only saw him for the consultation. He explained everything in a manner in which we could understand. He was knowledgeable and answered all questions that we had. He responded promptly when I sent a message in the patient portal.
What's one piece of advice would you give a prospective patient of Marc Fritz (retired) at UNC Fertility?
He is very knowledgeable.
Describe the protocols Marc Fritz (retired) used in your cycles at UNC Fertility and their degree of success.
Femara, clomid, injectables, and iui. We wanted to start with iui due to the cost of ivf and Dr. Fritz was confident that we could get pregnant either way.
Describe your experience with the nursing staff at UNC Fertility.
They were all great.
Describe your experience with UNC Fertility.
They clinic is very welcoming. Everyone shows compassion and will assist you with your needs. I liked that the have a lab there for the men to give their samples. They have financial counseling to make sure you are aware of what you will be responsible for.
Describe the costs associated with your care under Marc Fritz (retired) at UNC Fertility.
My insurance would not cover so we had to pay out of pocket.
7
Doctor
Marc Fritz (retired)
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
7
Clinic
UNC Fertility
Raleigh
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
6
NPS
6
Age 41 - 42
2 IUI
Unexplained
Black or African-American
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Review of
While expensive he [Dr. Fritz] took time out. Encouraged us, and made sure we understood everything. He tried to put our mind at ease and seemed to really care. ... He was outgoing, knowledgeable very friendly and energetic. He took our opinions into consideration. It was more discussion than him just saying what we will do. I didn’t like that we didn’t see him for the iui’s
Strengths are location and facilities [UNC Fertility]. Weakness is office staff. They were late opening once. It’s hard to get people on the phone on weekends. The patient portal is wonderful and you get rapid responses using it. ... They were kind and compassionate. Seemed like they knew what they were doing. They were very friendly and encouraging.
How was your experience with Marc Fritz (retired) at UNC Fertility?
He was outgoing, knowledgeable very friendly and energetic. He took our opinions into consideration. It was more discussion than him just saying what we will do. I didn’t like that we didn’t see him for the iui’s
What's one piece of advice would you give a prospective patient of Marc Fritz (retired) at UNC Fertility?
Be prepared for expensive treatment
During treatment, were you treated like a number or a human with Marc Fritz (retired) at UNC Fertility?
While expensive he took time out. Encouraged us, and made sure we understood everything. He tried to put our mind at ease and seemed to really care.
Describe the protocols Marc Fritz (retired) used in your cycles at UNC Fertility and their degree of success.
He recommended in vitro or iui because of low sperm motility. We chose iui for cost. Wife took femara and clomid.
Describe your experience with the nursing staff at UNC Fertility.
They were kind and compassionate. Seemed like they knew what they were doing. They were very friendly and encouraging.
Describe your experience with UNC Fertility.
Strengths are location and facilities. Weakness is office staff. They were late opening once. It’s hard to get people on the phone on weekends. The patient portal is wonderful and you get rapid responses using it.
Describe the costs associated with your care under Marc Fritz (retired) at UNC Fertility.
Over $2000 foot consult and iui
6
Doctor
Marc Fritz (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
2 of 5
6
Clinic
UNC Fertility
Raleigh
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unsuccessful
NPS
10
NPS
10
Age 32 - 34
1 IUI
Male Factor
PCOS
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Review of
Dr. Young is amazing! He took his time, answered all of our questions, and thoroughly explained everything to us. He has been there every step of the way and didn’t make us feel inferior. So far I’ve had the best experience with him as my doctor.... He was very personable and informative. He called me to check on me instead of his nurses.... I used clomid and timed intercourse for 2 rounds. Then we used clomid and did and IUI
The only weakness I saw was the length of time I needed to wait for my first consult. But they [UNC Fertility] worked with my schedule and were actually able to get me in quicker than I thought.everyone is friendly and very helpful.... They [Nursing Staff] were well versed in what needed to be done for all appointments and provided great support.... Dr. Young is amazing! He took his time, answered all of our questions, and thoroughly explained everything to us.
How was your experience with Steven Young at UNC Fertility?
Dr. Young is amazing! He took his time, answered all of our questions, and thoroughly explained everything to us. He has been there every step of the way and didn’t make us feel inferior. So far I’ve had the best experience with him as my doctor.
What's one piece of advice would you give a prospective patient of Steven Young at UNC Fertility?
Come in ready to get down to the nitty gritty and no question is dumb.
During treatment, were you treated like a number or a human with Steven Young at UNC Fertility?
He was very personable and informative. He called me to check on me instead of his nurses.
Describe the protocols Steven Young used in your cycles at UNC Fertility and their degree of success.
I used clomid and timed intercourse for 2 rounds. Then we used clomid and did and IUI
Describe your experience with the nursing staff at UNC Fertility.
They were well versed in what needed to be done for all appointments and provided great support.
Describe your experience with UNC Fertility.
The only weakness I saw was the length of time I needed to wait for my first consult. But they worked with my schedule and were actually able to get me in quicker than I thought.everyone is friendly and very helpful.
10
Doctor
Steven Young
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
UNC Fertility
Raleigh
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
2016 - 2017, Successful
NPS
10
NPS
10
Age 27 - 28
3 IUI
Unexplained
European
Income $100K - $199K
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
There simply is no one better. He [Marc Fritz] has been in the field for so long and was so encouraging through the entire process. I wouldn’t have my babies today had he not been the angel he was. There is a reason he’s in such high demand throughout the triangle... He was so caring and never once rushed me through an appointment. He was so attentive to my concerns and questions.
They [UNC Fertility-Raleigh] are the best. No weaknesses that I encountered. Even down to waiting - you didn’t sit in the waiting room long. I would put them up against everyone in the nation and have no doubt they’d come out on top.... He was much more economical than the first clinic I used. He also ALWAYS tried to bill insurance before charging me out of pocket.
How was your experience with Marc Fritz (retired) at UNC Fertility?
There simply is no one better. He has been in the field for so long and was so encouraging through the entire process. I wouldn’t have my babies today had he not been the angel he was. There is a reason he’s in such high demand throughout the triangle.
What's one piece of advice would you give a prospective patient of Marc Fritz (retired) at UNC Fertility?
Tell him all your concerns. Ask any question.
During treatment, were you treated like a number or a human with Marc Fritz (retired) at UNC Fertility?
He was so caring and never once rushed me through an appointment. He was so attentive to my concerns and questions.
Describe the protocols Marc Fritz (retired) used in your cycles at UNC Fertility and their degree of success.
He wanted to be as minimally invasive as possible and let God be God and do the work.
Describe your experience with the nursing staff at UNC Fertility.
They are the best. Available 24/7 and ALWAYS with a smile on their faces.
Describe your experience with UNC Fertility.
They are the best. No weaknesses that I encountered. Even down to waiting - you didn’t sit in the waiting room long. I would put them up against everyone in the nation and have no doubt they’d come out on top.
Describe the costs associated with your care under Marc Fritz (retired) at UNC Fertility.
He was much more economical than the first clinic I used. He also ALWAYS tried to bill insurance before charging me out of pocket.
10
Doctor
Marc Fritz (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
UNC Fertility
Raleigh
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
2016, Successful
NPS
10
NPS
10
Age 39
2 IVF
2 Egg Freezing
Recurrent Pregnancy Loss
Unexplained
European
Income $50K - $99K
Business Executive
3rd of 3 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
He [Dr. Marc Fritz] is so careful and kind. When you meet him you feel like family with him and all the staff. He talks to you so you understand everything and doesn’t promise what he can’t deliver. He is honest and upfront about your outcome... Dr Fritz is a top notch docto, friend and cheerleader during the entire process. Without him and God my twins wouldn’t be here.
The only problem I had [with UNC Fertility] was with the financial department getting things straight. Part of it was Attain and part of it was the clinic. Once we had it figured out it was smooth sailing. That was the only problem I experienced.... Given my age he allowed me to put 2 embryos in.... We used fertility drugs and did two fresh transfers and one frozen transfer.
How was your experience with Marc Fritz (retired) at UNC Fertility?
Two words... love him! There is nobody better, guaranteed! The next best is God himself. Dr Fritz is a top notch docto, friend and cheerleader during the entire process. Without him and God my twins wouldn’t be here.
What's one piece of advice would you give a prospective patient of Marc Fritz (retired) at UNC Fertility?
Go! Don’t wait!
During treatment, were you treated like a number or a human with Marc Fritz (retired) at UNC Fertility?
He is so careful and kind. When you meet him you feel like family with him and all the staff. He talks to you so you understand everything and doesn’t promise what he can’t deliver. He is honest and upfront about your outcome.
Describe the protocols Marc Fritz (retired) used in your cycles at UNC Fertility and their degree of success.
We used fertility drugs and did two fresh transfers and one frozen transfer.
Describe your experience with your nurse at UNC Fertility. (Assigned nurse: Kim)
Love her! The best!!
Describe your experience with UNC Fertility.
The only problem I had was with the financial department getting things straight. Part of it was Attain and part of it was the clinic. Once we had it figured out it was smooth sailing. That was the only problem I experienced.
Describe Marc Fritz (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UNC Fertility.
Given my age he allowed me to put 2 embryos in.
10
Doctor
Marc Fritz (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
UNC Fertility
Raleigh
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
2015 - 2016, Successful
NPS
10
NPS
10
Age 29 - 30
1 Fertility Medications
Male Factor
European
Income $100K - $199K
3rd of 3 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
I didn't feel like I was at a doctor's office. It felt like I was talking to a friend. She [Dr. Jennifer Mersereau] never rushed us, never gave us clinical mumbo jumbo, but completely explained every step of the process. Made us feel hopeful again.... Everyone we met at UNC was great. Everyone was kind and communication was great. They explained finances to us in detail.
I really can't even begin to explain how amazing Kimberly [a nurse at UNC Fertility-Raleigh] was. She was so responsive to emails and always gave me quick, accurate information. She made me feel in control and knowledgeable at the same time. She even communicated with me after hours - who does that!!!... Everyone we met at UNC was great. Everyone was kind and communication was great. They explained finances to us in detail.
How was your experience with Jennifer Mersereau at UNC Fertility?
I didn't feel like I was at a doctor's office. It felt like I was talking to a friend. She never rushed us, never gave us clinical mumbo jumbo, but completely explained every step of the process. Made us feel hopeful again.
What's one piece of advice would you give a prospective patient of Jennifer Mersereau at UNC Fertility?
Go! Don't wait!
During treatment, were you treated like a number or a human with Jennifer Mersereau at UNC Fertility?
I never felt rushed. She took the time to calm our nerves and explain every single step of the process with us. She was always available for comments and questions
Describe your experience with your nurse at UNC Fertility. (Assigned nurse: Kimberly)
I really can't even begin to explain how amazing Kimberly was. She was so responsive to emails and always gave me quick, accurate information. She made me feel in control and knowledgeable at the same time. She even communicated with me after hours - who does that!!!
Describe your experience with UNC Fertility.
Everyone we met at UNC was great. Everyone was kind and communication was great. They explained finances to us in detail.
10
Doctor
Jennifer Mersereau
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
UNC Fertility
Raleigh
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2013, Unsuccessful
NPS
0
NPS
1
Age 32 - 33
Anovulation
PCOS
Unexplained
European
Income $50K - $99K
Teacher
2nd of 3 Docs
7 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Review of
Dr. Mesen used what he described as the "standard" treatment for my diagnosis. When it didn't work, and when I had concerns about the timing (which proved to be valid) he dismissed them...
Because I never saw the same doctor twice, I received conflicting advice on going forward with procedures.
How was your experience with Tolga Mesen at UNC Fertility?
Dr. Mesen used what he described as the "standard" treatment for my diagnosis. When it didn't work, and when I had concerns about the timing (which proved to be valid) he dismissed them and declared I was too fat to get pregnant and needed bariatric surgery. Not only did he defeat my dreams of childbearing, he put a substantial dent in my self-esteem.
What's one piece of advice would you give a prospective patient of Tolga Mesen at UNC Fertility?
Listen to your gut when you know something doesn't feel right. Advocate for yourself no matter what.
During treatment, were you treated like a number or a human with Tolga Mesen at UNC Fertility?
I only saw Dr. Mesen on my first and last visit to the clinic. He never called when I had a concern. I would only receive a brief email assuring me that I was getting the highest quality care. Furthermore, I never, ever saw the same doctor twice for monitoring or procedures.
Describe your experience with the nursing staff at UNC Fertility.
Honestly, I never got to know the nurses over the curse of more than a year under the care of the clinic.
What specific things went wrong at UNC Fertility?
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Lost results
  • Provided conflicting information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at UNC Fertility.
Because I never saw the same doctor twice, I received conflicting advice on going forward with procedures.
0
Doctor
Tolga Mesen
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
1 of 5
1
Clinic
UNC Fertility
Raleigh
NPS
Operations
2 of 5
Scheduling
2 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Review of
2018, Unknown Success
NPS
7
NPS
7
Age 29
2 IUI
Unexplained
European
Income $100K - $199K
3rd of 3 Docs
2 IUI With Other Docs
Neutral
Neutral
Success w/ Doc Not sure
Review of
Dr Steiner and others were kind and spent time answering my questions...Rotating doctors at UNC. Nurses do the IUI, but doctors do monitoring. Each time I scheduled consults it was a different doctor which was frustrating. Dr Steiner and others were kind and spent time answering my questions...Waiting on results that were delivered a week ago. The results can affect current cycle so I need to know them.
Strengths: knowledge, research, good doctors and nurses, one of the best in the area SART-wise Weaknesses: rotating doctors, advocating for certain tests is hard, I wish I was assigned one doctor from start to finish...IUI w/ monitoring $888 + drugs IUI w/o monitoring $688 + drugs Attain 2 retrieval package $19,000 + drugs...Rotating doctors at UNC. Nurses do the IUI, but doctors do monitoring. Each time I scheduled consults it was a different doctor which was frustrating. Dr Steiner and others were kind and spent time answering my questions.
How was your experience with Anne Steiner at UNC Fertility?
Rotating doctors at UNC. Nurses do the IUI, but doctors do monitoring. Each time I scheduled consults it was a different doctor which was frustrating. Dr Steiner and others were kind and spent time answering my questions.
Describe your experience with UNC Fertility.
Strengths: knowledge, research, good doctors and nurses, one of the best in the area SART-wise Weaknesses: rotating doctors, advocating for certain tests is hard, I wish I was assigned one doctor from start to finish
Describe the costs associated with your care under Anne Steiner at UNC Fertility.
IUI w/ monitoring $888 + drugs IUI w/o monitoring $688 + drugs Attain 2 retrieval package $19,000 + drugs
What specific things went wrong at UNC Fertility?
  • Failed to call with results
Describe the specific things that went wrong at UNC Fertility.
Waiting on results that were delivered a week ago. The results can affect current cycle so I need to know them.
7
Doctor
Anne Steiner
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
7
Clinic
UNC Fertility
Raleigh
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
10
NPS
10
Age 35
1 Embryo Freezing
European
Income $200K - $499K
1st of 3 Docs
IVF With Other Docs
3 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
[Dr. Leah Bressler] was very optimistic without giving me too much hope in scenarios where I was asking for advice and real expectations. Very thorough and helping me understand the next steps and what the plan was at all times. I very much appreciated her willingness to jump on the phone and to reach out to other teams to help her input regarding my health...trying to select for a child without CF, we were told always to transfer one single embryo.
The front desk [at UNC Fertility] sometimes doesn’t answer which is difficult, and if you were calling in to talk to the doctor sometimes I don’t think they receive those messages and they do better with utilizing the patient portal...I understood every step of the way and [nurse] help put me at ease at the most stressful points in the process. She probably email back, at night and even on the weekends.
How was your experience with Leah Bressler at UNC Fertility?
She was very optimistic without giving me too much hope in scenarios where I was asking for advice and real expectations. Very thorough and helping me understand the next steps and what the plan was at all times. I very much appreciated her willingness to jump on the phone and to reach out to other teams to help her input regarding my health.
What's one piece of advice would you give a prospective patient of Leah Bressler at UNC Fertility?
Not to hesitate to reach out.
During treatment, were you treated like a number or a human with Leah Bressler at UNC Fertility?
She emailed me back properly and was very eager to call and talk to me in person. She was very empathetic and understanding, I would definitely recommend her for other patients
Describe the protocols Leah Bressler used in your cycles at UNC Fertility and their degree of success.
Not sure if I have a relevant piece here, she mostly was involved with my transfers.
Describe your experience with your nurse at UNC Fertility. (Assigned nurse: Wendy, RN)
Wendy is an amazing nurse, I could not thank her enough for all of her care, she was a therapist, nurse, and an amazing communicator. I understood every step of the way and she help put me at ease at the most stressful points in the process. She probably email back, at night and even on the weekends.
Describe your experience with UNC Fertility.
The front desk sometimes doesn’t answer which is difficult, and if you were calling in to talk to the doctor sometimes I don’t think they receive those messages and they do better with utilizing the patient portal. They are finance team, Tina as incredible as well at reaching out to Insurance etc.
Describe the costs associated with your care under Leah Bressler at UNC Fertility.
Most was covered under our insurance, copays for medications and 250 for the entire retrieval and transfer rounds.
Describe Leah Bressler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UNC Fertility.
Given that we did not have unknown and Fertility or any factors other than trying to select for a child without CF, we were told always to transfer one single embryo.
10
Doctor
Leah Bressler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
UNC Fertility
Raleigh
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
8
NPS
8
Age 42 - 43
1 IUI
European
Native American
Income $50K - $99K
Only Doc Seen
Donor Sperm
Neutral
Neutral
Success w/ Doc Too early to know
Review of
I've only seen Dr. Goodman twice, but I have access via the on-line patient portal... I see different Drs. when I go in for ultrasounds and had an RN do the IUI...team approach...quite good about making you feel like your case is important to them...they aren't necessarily the best at reaching out to you to see if you have questions...Sometimes, I left the clinic and didn't know what to expect...
UNC Fertility is a very comfortable atmosphere. The staff are discrete and everything is clean and welcoming. Everyone I've interacted with there is kind, from the front desk to the phlebotomists to the Drs., RNs, and financial staff...I see different Drs. when I go in for ultrasounds and had an RN do the IUI. However, they work well as a team - team approach...The IUI is about $1,100.
How was your experience with Linnea Goodman at UNC Fertility?
Sometimes, I left the clinic and didn't know what to expect. While they make you feel comfortable and like your situation is important to them, they aren't necessarily the best at reaching out to you to see if you have questions. This is a game in which you have to be resourceful and seek them out for answers to your questions.
What's one piece of advice would you give a prospective patient of Linnea Goodman at UNC Fertility?
Make sure you contact them with any questions. Have questions ready for your visits.
During treatment, were you treated like a number or a human with Linnea Goodman at UNC Fertility?
Dr. Goodman's team is quite good about making you feel like your case is important to them.
Describe the protocols Linnea Goodman used in your cycles at UNC Fertility and their degree of success.
We used Letrozole and transvaginal ultrasound monitoring, for the most part. You take the Letrozole on days 3-7 of your cycle, with cycle day 1 being the first day of your period. You come back mid-cycle for an ultrasound, to see if you have a viable follicle. I also used the Ovidrel shot.
Describe your experience with your nurse at UNC Fertility. (Assigned nurse: Mindy Soucy)
I have never actually met the RN that works with my Dr. I see different Drs. when I go in for ultrasounds and had an RN do the IUI. However, they work well as a team - team approach - and I don't mind it. I've only seen Dr. Goodman twice, but I have access via the on-line patient portal to all of them.
Describe your experience with UNC Fertility.
UNC Fertility is a very comfortable atmosphere. The staff are discrete and everything is clean and welcoming. Everyone I've interacted with there is kind, from the front desk to the phlebotomists to the Drs., RNs, and financial staff.
Describe the costs associated with your care under Linnea Goodman at UNC Fertility.
The IUI is about $1,100. The ultrasounds, for monitoring, are about $125-200 each. The Ovidrel shot was about $90. The Letrozole was under $10. The initial consult was totally covered under insurance, so I'm not sure how much that cost.
8
Doctor
Linnea Goodman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
UNC Fertility
Raleigh
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Review of

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