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University of Louisville Women's Healthcare (closed)

Rated 4.2
Strongly recommend: 39%Don't recommend: 61%4.2
39% strongly recommend
10 reviews
Operations
5.9
5.9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
6.4
6.4
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
5.9
5.9
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
6.9
6.9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
4.4
4.4
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
?
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture is not offered
Acupuncture is not offered
Mental health counseling is not offered
Mental health counseling is not offered
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic had 1 office
Visit clinic website

Louisville (closed)
401 E Chestnut St #410
Louisville, KY 40202
502-588-4400

10 patient reviews

Strongly Recommend
39%
Neutral
0%
Don't Recommend
61%
2019, Unknown Success
NPS
5
NPS
6
Age 28
4 Fertility Medications
Anovulation
PCOS
Latinx
Income $50K - $99K
Graphic Designer
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Not sure
Review of
He [Dr. Bohler] is very kind and answers any question you ask, but he is late to appointments, I had to remind him why I was seeing him and what procedures he had to do, and would forget the medications I had to take...Make sure you ask a lot of questions and remind him a lot of his upcoming appointments and procedures that he has with you...I had a glucose Tolerance test and blood work done that tested my Thyroid, TSh, testorne, AMH, TSH, Proclatin, Lipid pane,l FSH, progetsore
She [nurse at University of Louisville Women's Healthcare] is very good at returning my calls right away, she answers all my questions, she is a very good communicator, listener and very patient...They make appointments quickly, they answer your phone calls, and the nurses are really nice. The clinic has a good environment. Its clean, and organized. Weaknesses: I think the doctors should be the ones conducting the Vaginal ultra sounds and not send you to a tech. in another side of town. It's a bit frustrating because if i have questions right then I would like to talk to the doctor and not a tech who cant give me any info.
How was your experience with Henry Bohler at University of Louisville Women's Healthcare (closed)?
He is very kind and answers any question you ask, but he is late to appointments, I had to remind him why I was seeing him and what procedures he had to do, and would forget the medications I had to take.
What's one piece of advice would you give a prospective patient of Henry Bohler at University of Louisville Women's Healthcare (closed)?
Make sure you ask a lot of questions and remind him a lot of his upcoming appointments and procedures that he has with you.
Describe the protocols Henry Bohler used in your cycles at University of Louisville Women's Healthcare (closed) and their degree of success.
I had a glucose Tolerance test and blood work done that tested my Thyroid, TSh, testorne, AMH, TSH, Proclatin, Lipid pane,l FSH, progetsore, then I had a HyCoSy found polyps then had surgery, found Focal Complex Hyperplasia with Atypia the took megace 40 mg for 4 months, then a repeat of HSC, D&C. Found no more pre-cancer and then continue with 5mg if letrozole did not have large follicles, then continie with 7.5mgand trigger shot had 3 follicles but negative pregnancy, continue again with 7.5 trigger sho and negative pre. Continue again with 7.5 trigger shot and negative. Now consider IUI..
Describe your experience with your nurse at University of Louisville Women's Healthcare (closed). (Assigned nurse: RN Brianna )
She is very good at returning my calls right away, she answers all my questions, she is a very good communicator, listener and very patient.
Describe your experience with University of Louisville Women's Healthcare (closed).
They make appointments quickly, they answer your phone calls, and the nurses are really nice. The clinic has a good environment. Its clean, and organized. Weaknesses: I think the doctors should be the ones conducting the Vaginal ultra sounds and not send you to a tech. in another side of town. It's a bit frustrating because if i have questions right then I would like to talk to the doctor and not a tech who cant give me any info.
Describe the costs associated with your care under Henry Bohler at University of Louisville Women's Healthcare (closed).
I had insurance so no cost but have had to pay partially for my pills and shots
5
Doctor
Henry Bohler
NPS
Humanity
4 of 5
Communication
2 of 5
Frequency Seen
3 of 5
Trustworthiness
2 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
6
Clinic
University of Louisville Women's Healthcare (closed)
Louisville (closed)
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
0
NPS
0
Age 37 - 38
1 IUI
Male Factor
Unexplained
European
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Review of
Appointments and conversations [with Dr. Pagidas] were rushed as I continued with treatment. I often saw her resident instead of her...Many times I left appointments unsure what would happen next, or what I was supposed to do, if anything...I had an HSG, which showed that my tubes were open, so we proceeded with IUI, despite the fact that the pelvic ultrasound done around the same time showed that I had a 4 cm uterine fibroid. (I didn't know at the time that this would have prevented me from conceiving.) She also prescribed 4 days of Clomid and one Ovidril shot before the IUI.
It was very difficult to schedule procedures [at University of Louisville Women's Healthcare], because it is a Trauma I teaching hospital, so any surgeries had to be scheduled far in advance and you could be "bumped" at any time due to a surgical emergency...It seemed like the only way things got done is if I called and hounded them constantly...The nursing staff was good at returning phone calls and answering questions. However, they neglected to inform us when Dr. Pagidas left.
How was your experience with Kelly Pagidas at University of Louisville Women's Healthcare (closed)?
I started seeing Dr. Pagidas after my insurance company switched me from another doctor. The first doctor I saw recommended a consult with a GYN surgeon to see if endometriosis was impacting my ability to conceive. Desipte the fact that Dr. Pagidas and the recommended doctor were in the same practice, she never followed through with asking the recommended doctor what he thought. Many times I left appointments unsure what would happen next, or what I was supposed to do, if anything.
What's one piece of advice would you give a prospective patient of Kelly Pagidas at University of Louisville Women's Healthcare (closed)?
She is no longer at the U of L clinic, but I would tell someone to get a second opinion, and to stay on top of their care. It seemed like the only way things got done is if I called and hounded them constantly.
During treatment, were you treated like a number or a human with Kelly Pagidas at University of Louisville Women's Healthcare (closed)?
Appointments and conversations were rushed as I continued with treatment. I often saw her resident instead of her.
Describe the protocols Kelly Pagidas used in your cycles at University of Louisville Women's Healthcare (closed) and their degree of success.
I had an HSG, which showed that my tubes were open, so we proceeded with IUI, despite the fact that the pelvic ultrasound done around the same time showed that I had a 4 cm uterine fibroid. (I didn't know at the time that this would have prevented me from conceiving.) She also prescribed 4 days of Clomid and one Ovidril shot before the IUI.
Describe your experience with your nurse at University of Louisville Women's Healthcare (closed). (Assigned nurse: Brianna Kane)
The nursing staff was good at returning phone calls and answering questions. However, they neglected to inform us when Dr. Pagidas left.
Describe your experience with University of Louisville Women's Healthcare (closed).
The fertility clinic at the University of Louisville is now closed (as of August 30, 2019). It was very difficult to schedule procedures, because it is a Trauma I teaching hospital, so any surgeries had to be scheduled far in advance and you could be "bumped" at any time due to a surgical emergency.
Describe the costs associated with your care under Kelly Pagidas at University of Louisville Women's Healthcare (closed).
We were provided with a finance sheet for IVF, but never proceeded that far.
Describe Kelly Pagidas's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Louisville Women's Healthcare (closed).
We did not do IVF, but she told us that she prefers to do eSET, unless there are very few/low quality embryos.
What specific things went wrong at University of Louisville Women's Healthcare (closed)?
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at University of Louisville Women's Healthcare (closed).
In October of 2017, I went to my reproductive endocrinologist, and learned that I have an endometrioma on my left ovary. In the process of scheduling a laproscopic surgery to see what else is involved, I was told that my insurance company wouldn't cover me seeing her, and I had to go to Dr. Pagidas. Dr. P didn't want to do surgery, because any surgery has risks of impairing fertility. I was fine with that. In February '19 I had an increase in pain and called Dr. P's office at U of L, and was told that she no longer works there. I had last spoken to her during my previous cycle, and she hadn't mentioned she was leaving. No one informed me of this. They offered to schedule me with the male doctor who was still there, but I didn't feel comfortable with that. So I called my insurance company again, and they told me that there are NO REs in the area who are covered by my insurance, but because there aren't any within 60 miles, I get a "coverage exemption" and went back to the first doctor. I saw her the next week, and she looked at my records and discovered that I have bowel endometriosis as well, and was HORRIFIED that Dr. P hadn't done anything about it. She scheduled a surgical consult for March 4. I had minimally-invasive gynecological surgery to remove a 4.5 cm fibroid from my uterus and a 5 cm endometrioma from my left ovary. After the surgery, the surgeon said that there was NO WAY I could have gotten pregnant and carried to term with the growths that were there. (To make matters worse, Dr. P's office is two doors down from his, and she never asked him to even look at my chart.) Through following all of this up, I discovered that they had also billed for services they did not provide to me.
0
Doctor
Kelly Pagidas
NPS
Humanity
2 of 5
Communication
1 of 5
Frequency Seen
4 of 5
Trustworthiness
1 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
1 of 5
0
Clinic
University of Louisville Women's Healthcare (closed)
Louisville (closed)
NPS
Operations
1 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
1 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Successful
NPS
10
NPS
9
Age 27 - 29
1 IVF
European
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
Doctor Pagidas was thoughtful in all her interactions. She took the time to answer any and all concerns, and always appeared vested in our goal of having children. I would recommend her to anyone and believe she is large in part the reason we have our twin boys and are now pregnant...She is dedicated to your treatment and is very honest and candid about doing what is best for you.
The costs [at University of Louisville Women's Healthcare] were more affordable than other clinics in the Louisville, KY area...Trying to reach others within the clinic is difficult, and has been as Brianna has been on maternity leave. I wish the clinic would have trained someone to take over her place but I cannot get calls back. So long as Brianna there things are great, but not having her really makes it difficult.
How was your experience with Kelly Pagidas at University of Louisville Women's Healthcare (closed)?
Doctor Pagidas was thoughtful in all her interactions. She took the time to answer any and all concerns, and always appeared vested in our goal of having children. I would recommend her to anyone and believe she is large in part the reason we have our twin boys and are now pregnant.
What's one piece of advice would you give a prospective patient of Kelly Pagidas at University of Louisville Women's Healthcare (closed)?
That she is thoughtful and cares about you. She is dedicated to your treatment and is very honest and candid about doing what is best for you.
During treatment, were you treated like a number or a human with Kelly Pagidas at University of Louisville Women's Healthcare (closed)?
She is extremely kind and thoughtful. She has an incredible bedside manner that assures you she is there to help make your dreams a reality.
Describe the protocols Kelly Pagidas used in your cycles at University of Louisville Women's Healthcare (closed) and their degree of success.
Doctor Archer got me ready for my IVF, medication protocol. Doctor Pagidas got me ready for my frozen embryo transfer. I had to have the initial ultrasound, trial sonohystergram, begin estrogen, another ultrasound to be sure my lining was good, and then began PIO. Had an ultrasound the morning of transfer and the transfer was in turn completed.
Describe your experience with your nurse at University of Louisville Women's Healthcare (closed). (Assigned nurse: Brianna )
Brianna is simply amazing and makes Doctor Pagidas look good. She is a undergone infertility and her approach indicates her compassion towards her patients. She answers any and all questions and is always timely in her response. She feels like a friend.
Describe your experience with University of Louisville Women's Healthcare (closed).
Trying to reach others within the clinic is difficult, and has been as Brianna has been on maternity leave. I wish the clinic would have trained someone to take over her place but I cannot get calls back. So long as Brianna there things are great, but not having her really makes it difficult.
Describe the costs associated with your care under Kelly Pagidas at University of Louisville Women's Healthcare (closed).
The costs were more affordable than other clinics in the Louisville, KY area. I thought the FET transfer costs seemed high but thankfully we had some insurance coverage for this.
What specific things went wrong at University of Louisville Women's Healthcare (closed)?
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
Describe the specific things that went wrong at University of Louisville Women's Healthcare (closed).
I have a call out attempting to get a preauthorization, however I cannot get this completed. I have even had my insurance company make contact and they too are ignored. I can have one of my needed medicines covered by insurance if they’d do this, but they have yet to make a move.
10
Doctor
Kelly Pagidas
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
University of Louisville Women's Healthcare (closed)
Louisville (closed)
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
10
Age 33 - 34
2 IVF
2 Egg Freezing
2 Embryo Freezing
Unexplained
European
Income $100K - $199K
Operations
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
Dr Hunter has always given a very clear outlook on what the plan was and what to expect. He has done everything he can to put our minds at ease and prepare us for treatment. His accessibility and casual yet perfessional demeanor puts him above all others on our list... Dr Hunter is always available and has done many after hours calls and emails. He makes the process so much less stressful.... My wife and I feel like the priority every time we walk in the door at Kentucky Fertility Institute.
Overall Kentucky Fertility Treatment is a great facility and has excellent customer service. The only weakness is the task of getting a phone call answered but they always use their system to give a quick return call... Dr Hunter and his team make you feel like family.... The team at Kentucky Fertility is above and beyond what any customer based business should be. My wife and I feel like the priority every time we walk in the door at Kentucky Fertility Institute.
How was your experience with Robert Hunter II at University of Louisville Women's Healthcare (closed)?
Dr Hunter has always given a very clear outlook on what the plan was and what to expect. He has done everything he can to put our minds at ease and prepare us for treatment. His accessibility and casual yet perfessional demeanor puts him above all others on our list
What's one piece of advice would you give a prospective patient of Robert Hunter II at University of Louisville Women's Healthcare (closed)?
Have a good list of questions and concerns. I would take notes as he will give a great deal of insight. He will always be available and is very much a man of his word
During treatment, were you treated like a number or a human with Robert Hunter II at University of Louisville Women's Healthcare (closed)?
Dr Hunter and his team make you feel like family. They answer questions give great guidance for you and not to make a dollar. Dr Hunter is always available and has done many after hours calls and emails. He makes the process so much less stressful. The team at Kentucky Fertility is above and beyond what any customer based business should be. My wife and I feel like the priority every time we walk in the door at Kentucky Fertility Institute.
Describe the protocols Robert Hunter II used in your cycles at University of Louisville Women's Healthcare (closed) and their degree of success.
We used a standard IVF protocol. Dr Hunter, Nurse Powers and Dr Christiansen worked to get a schedule that work for use and a variety of pharmacys to get use the best deal.
Describe your experience with your nurse at University of Louisville Women's Healthcare (closed). (Assigned nurse: Carol Power)
Carol is like that family friend you always called aunt Carol. She is so great and puts us first and is very personable
Describe your experience with University of Louisville Women's Healthcare (closed).
Overall Kentucky Fertility Treatment is a great facility and has excellent customer service. The only weakness is the task of getting a phone call answered but they always use their system to give a quick return call
Describe the costs associated with your care under Robert Hunter II at University of Louisville Women's Healthcare (closed).
Kentucky Fertility Institute work very well to meet our financial needs. They presxreenwd our insurance and worked through our options
Describe Robert Hunter II's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Louisville Women's Healthcare (closed).
Dr Hunter explained with our age and health single transfer would give us the best results
10
Doctor
Robert Hunter II
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
University of Louisville Women's Healthcare (closed)
Louisville (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
NPS
10
NPS
10
Age 29 - 31
5 Fertility Medications
Anovulation
Immunological
Unexplained
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Review of
Dr. Bohler is an incredibly nice and sensitive man. He listened to me and my husbands wants and needs. He may not look you directly in the eye which can throw one off, but his responses let you know he was taking it all in.... My husband and I did 5 rounds of clomid with times intercourse. They would do a baseline ultrasound between cycle day 3-5. If no cysts, they would prescribe 5 days of 100mg of clomid. I would take that cycle days 3-7. I would start my ovulation predictor kits at CD 9. I would typically get a positive ovulation on CD 14-15. We were instructed to have intercourse the day of the positive ovulation test and then the two days following.
I had questions and emailed the nurse [at Univ of Louisville Women's Healthcare] and got a prompt response. Also, I called with questions and they answered them in a timely manner.... On our first visit we were given the prices for IUI and the cost of our baseline ultrasounds, everything we talked about that was financially possible for us. Well, until we saw the cost of IUI.
How was your experience with Henry Bohler at University of Louisville Women's Healthcare (closed)?
Dr. Bohler is an incredibly nice and sensitive man. He listened to me and my husbands wants and needs. He may not look you directly in the eye which can throw one off, but his responses let you know he was taking it all in.
What's one piece of advice would you give a prospective patient of Henry Bohler at University of Louisville Women's Healthcare (closed)?
I would probably tell them to take it all in and just feel him out, see if he is for you and your needs. Everybody is different and have different experiences. But as a RE, I personally think he is a great one.
During treatment, were you treated like a number or a human with Henry Bohler at University of Louisville Women's Healthcare (closed)?
I feel like Dr. Bohler really listened to me. When it came to finances, he tried to help us as much as possible. It is a teaching hospital and the courtesy of all the Fellows and residents was nice as well.
Describe the protocols Henry Bohler used in your cycles at University of Louisville Women's Healthcare (closed) and their degree of success.
My husband and I did 5 rounds of clomid with times intercourse. They would do a baseline ultrasound between cycle day 3-5. If no cysts, they would prescribe 5 days of 100mg of clomid. I would take that cycle days 3-7. I would start my ovulation predictor kits at CD 9. I would typically get a positive ovulation on CD 14-15. We were instructed to have intercourse the day of the positive ovulation test and then the two days following.
Describe your experience with your nurse at University of Louisville Women's Healthcare (closed). (Assigned nurse: Jamie)
I had questions and emailed the nurse and got a prompt response. Also, I called with questions and they answered them in a timely manner.
Describe your experience with University of Louisville Women's Healthcare (closed).
The beginning process is very tedious and stressful. Everything has to be in order to proceed. It takes time and I was just thinking “I’m ready to get pregnant ASAP” not knowing the beginning process was so in depth and a little long. Hang in there until you complete that and it was smoothe sailing from there.
Describe the costs associated with your care under Henry Bohler at University of Louisville Women's Healthcare (closed).
On our first visit we were given the prices for IUI and the cost of our baseline ultrasounds, everything we talked about that was financially possible for us. Well, until we saw the cost of IUI.
Describe Henry Bohler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Louisville Women's Healthcare (closed).
N/A
10
Doctor
Henry Bohler
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
University of Louisville Women's Healthcare (closed)
Louisville (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
1
NPS
1
Age 31
3 IUI
Male Factor
Latinx
Income $50K - $99K
Only Doc Seen
Donor Sperm
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Review of
I felt that Dr. Pagidas was a good doctor but I felt that due to the resident and fellow involvement, there was a lot of mixed information being provided. Her bedside manner was great and she was very friendly... I first did a medicated cycle with clomid and when it came time to do the trigger shot they did insemination the same day. It is my understanding that a minimum of 24 hrs should pass. I then did two unmedicated IUI cycles and the same issue occurred. Lack of involvement and assistance other than wanting to get us in and out.
The clinic [Univ of Louisville Women's Healthcare] was able to get us in quickly and scheduling was for the most part pretty easy. Clinic was clean and equipment was adequate. The clinic has multiple locations which can be a blessing or a curse depending on your preference... Nursing was very nice, however I again felt like my questions and concerns were disregarded or not important. Communication was also lacking with respect to care from nursing
How was your experience with Kelly Pagidas at University of Louisville Women's Healthcare (closed)?
I felt that Dr. Pagidas was a good doctor but I felt that due to the resident and fellow involvement, there was a lot of mixed information being provided. Her bedside manner was great and she was very friendly but I would not recommend her to a friend because at the end of the day, I don’t think she provided quality care
What's one piece of advice would you give a prospective patient of Kelly Pagidas at University of Louisville Women's Healthcare (closed)?
Be firm and require responses to your questions. Don’t let them just blow you off or shrug off concerns that you have about your care
During treatment, were you treated like a number or a human with Kelly Pagidas at University of Louisville Women's Healthcare (closed)?
Things were not explained to me. Responses to questions were not consistent with that is in the literature or other people’s experiences
Describe the protocols Kelly Pagidas used in your cycles at University of Louisville Women's Healthcare (closed) and their degree of success.
I first did a medicated cycle with clomid and when it came time to do the trigger shot they did insemination the same day. It is my understanding that a minimum of 24 hrs should pass. I then did two unmedicated IUI cycles and the same issue occurred. Lack of involvement and assistance other than wanting to get us in and out.
Describe your experience with the nursing staff at University of Louisville Women's Healthcare (closed).
Nursing was very nice, however I again felt like my questions and concerns were disregarded or not important. Communication was also lacking with respect to care from nursing
Describe your experience with University of Louisville Women's Healthcare (closed).
The clinic was able to get us in quickly and scheduling was for the most part pretty easy. Clinic was clean and equipment was adequate. The clinic has multiple locations which can be a blessing or a curse depending on your preference
Describe the costs associated with your care under Kelly Pagidas at University of Louisville Women's Healthcare (closed).
The costs were not horrible, I think a cycle was $500 and then testing and semen charges
What specific things went wrong at University of Louisville Women's Healthcare (closed)?
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at University of Louisville Women's Healthcare (closed).
My biggest issue with this clinic was the conflicting information between doctors at the clinic, information I knew, inability to answer questions to call back
1
Doctor
Kelly Pagidas
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
2 of 5
1
Clinic
University of Louisville Women's Healthcare (closed)
Louisville (closed)
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2016, Unsuccessful
NPS
0
NPS
0
Age 29 - 31
1 IVF
European
Income $100K - $199K
1st of 2 Docs
1 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Review of
Dr Bohler and his office couldn’t ever give us a straight story about how the process worked. We had problems getting our lining to grow and he just kept trying the same medications never once considering that maybe we needed a different approach from the norm....Completed surgery to remove a uterine polyp to get a “clean slate” for implantation. After retrieval, oral estrogen and then Letrozol were given in monotony varying doses for 8 months with no change in success with growth of the uterine lining.
Poor communication all around. We discussed our intent to do PGD for Huntington’s at our first visit. 2 months later we paid for the cycle of IVF. 2 months after that they [University of Louisville] came back and said we owed another $1500 for the biopsy for the PGD that they forgot to charge us for.... Seemed to never know what was going on and repeatedly gave us incorrect information resulting in false hope and poor planning.
How was your experience with Henry Bohler at University of Louisville Women's Healthcare (closed)?
Process was extremely unorganized and we got 5 different stories about how the whole process was supposed to work in the first 5 months working with him. Never got straight answers and never had any resolution in the lack of communication.
What's one piece of advice would you give a prospective patient of Henry Bohler at University of Louisville Women's Healthcare (closed)?
Go somewhere else!
During treatment, were you treated like a number or a human with Henry Bohler at University of Louisville Women's Healthcare (closed)?
Dr Bohler and his office couldn’t ever give us a straight story about how the process worked. We had problems getting our lining to grow and he just kept trying the same medications never once considering that maybe we needed a different approach from the norm.
Describe the protocols Henry Bohler used in your cycles at University of Louisville Women's Healthcare (closed) and their degree of success.
Completed surgery to remove a uterine polyp to get a “clean slate” for implantation. After retrieval, oral estrogen and then Letrozol were given in monotony varying doses for 8 months with no change in success with growth of the uterine lining.
Describe your experience with your nurse at University of Louisville Women's Healthcare (closed). (Assigned nurse: Yvonne)
Seemed to never know what was going on and repeatedly gave us incorrect information resulting in false hope and poor planning.
Describe your experience with University of Louisville Women's Healthcare (closed).
Poor communication all around. We discussed our intent to do PGD for Huntington’s at our first visit. 2 months later we paid for the cycle of IVF. 2 months after that they came back and said we owed another $1500 for the biopsy for the PGD that they forgot to charge us for. Never got s straight answer on how the process was supposed to work and the story changed 5 times in the first 5 months.
Describe the costs associated with your care under Henry Bohler at University of Louisville Women's Healthcare (closed).
$10,000 to UL, $6000 for medications, cost of US that we’re not covered by insurance, and cost if surgery not covered by insurance.
Describe Henry Bohler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Louisville Women's Healthcare (closed).
They would allow up to 2 embryos implanted at a time. We only had one to implant.
What specific things went wrong at University of Louisville Women's Healthcare (closed)?
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at University of Louisville Women's Healthcare (closed).
The story changed 5 times in the first 5 months about how the process was supposed to work including timing of procedures and processes. Scheduling was a nightmare and no one on the team was on the same page with what was going on with my care.
0
Doctor
Henry Bohler
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
3 of 5
Trustworthiness
2 of 5
Compassion
1 of 5
Explained risks
2 of 5
Adaptability
2 of 5
0
Clinic
University of Louisville Women's Healthcare (closed)
Louisville (closed)
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
1 of 5
Review of
2006 - 2011, Successful
NPS
10
NPS
9
Age 28 - 33
1 IUI
1 IVF
PCOS
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Review of
He's [Dr. Steven Nakajima] the head of the clinic (or was when I was a patient) so he's busy and it took a while for my first appointment. It was worth the wait. It's also a teaching facility so you speak with the fellow then Dr N and that can seem repetitive and annoying initially. You will see/speak with the other RE's in the clinic based on their schedules but Dr N always knew what was happening with me.
The clinic [University of Louisville Women's Healthcare] moved facilities when I was a patient. In fact, I was the first IVF at the new facility. It's nice and provided much more space. As this is a university clinic, there's another side that deals with ob patients. It was very hard for me to see kids (12-15 yrs old) and pregnant in the same office. Most of the time the RE patients aren't on that side, but it does happen occasionally....Dr Nakajima was always patient and kind. He was the head physician over RE students so I had to answer most things multiple times which was annoying at first but was a good learning tool for all of us.
How was your experience with Steven Nakajima at University of Louisville Women's Healthcare (closed)?
I appreciated Dr N's frankness and honesty. I always felt like I could ask any question even when I knew it must sound silly to him. He was our teammate thru the entire process for both of our children. I was initially concerned that there could be a communication issue, but he's a born and raised American and my worry was unrealized. I'm a huge fan and am grateful for all of his help.
What's one piece of advice would you give a prospective patient of Steven Nakajima at University of Louisville Women's Healthcare (closed)?
He's the head of the clinic (or was when I was a patient) so he's busy and it took a while for my first appointment. It was worth the wait. It's also a teaching facility so you speak with the fellow then Dr N and that can seem repetitive and annoying initially. You will see/speak with the other RE's in the clinic based on their schedules but Dr N always knew what was happening with me.
During treatment, were you treated like a number or a human with Steven Nakajima at University of Louisville Women's Healthcare (closed)?
Dr Nakajima was always patient and kind. He was the head physician over RE students so I had to answer most things multiple times which was annoying at first but was a good learning tool for all of us.
Describe the protocols Steven Nakajima used in your cycles at University of Louisville Women's Healthcare (closed) and their degree of success.
I have PCOS and top line insurance at the time so we skipped multiple IUI procedures since IVF was covered by my insurance. I don't remember specifics now. We were unsuccessful with 6 cycles of Femara and the single IUI round. However, the first IVF round we transferred 2 grade AB embryos. One stuck and I had our oldest son. We froze 3 embryos. Upon thawing, 1 embryo did not make it. The other 2 were transferred. Both stuck, and I miscarried 1 at 10 weeks. The 2nd was fine and I had our younger son. We were given the option to present an argument to transfer 3 embryos the first time, but we're comfortable with 2.
Describe your experience with your nurse at University of Louisville Women's Healthcare (closed). (Assigned nurse: Angie)
Angie was amazing. In fact, we still keep in touch today. She cried with me at negatives and cried with me at the positive tests.
Describe your experience with University of Louisville Women's Healthcare (closed).
The clinic moved facilities when I was a patient. In fact, I was the first IVF at the new facility. It's nice and provided much more space. As this is a university clinic, there's another side that deals with ob patients. It was very hard for me to see kids (12-15 yrs old) and pregnant in the same office. Most of the time the RE patients aren't on that side, but it does happen occasionally.
Describe the costs associated with your care under Steven Nakajima at University of Louisville Women's Healthcare (closed).
They offered IVF financing but I was very lucky and it was covered by my insurance. My fresh cycle procedures (egg retrieval and transfer) was $15,800. Frozen embryo storage fees were $250 a year. My frozen cycle procedure fees were $11,900. I think the IUI was $125.
What specific things went wrong at University of Louisville Women's Healthcare (closed)?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at University of Louisville Women's Healthcare (closed).
At 10 weeks gestation when I was released back to my OB/gyn, they did not send my records. Annoying, but not a huge deal as I was able to provide the necessary information.
10
Doctor
Steven Nakajima
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
University of Louisville Women's Healthcare (closed)
Louisville (closed)
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015, Unsuccessful
NPS
0
NPS
0
Age 33
3 Fertility Medications
Endometriosis
Tubal Blockage
European
Income $50K - $99K
1st of 2 Docs
2 IUI With Other Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Review of
Dr. Bohler seemed to dismiss my infertility issues and stated several times I was still young (32 at that time) so shouldn't worry....He didn't engage on a personal level and made me feel like my concerns were minimal. He was quick during all appointments and always seemed rushed... I was told I would have a full review with pictures/explanation at my post op appointment. I received neither and did not even see him only a RN and Doctoral student...
It took months to schedule an appointment. At each appointment I would wait close to an hour to be seen. Office [U of Louisville] is not very personal or welcoming with closed glass windows for staff....I was not billed for my surgery that occurred in 2015 until 2017. When I called the office to gain more information on the bill I was transferred from one area to another with never gaining a full understanding of the problem
How was your experience with Henry Bohler at University of Louisville Women's Healthcare (closed)?
I waited for months to get an appointment with Dr. Bohler only to feel worse after the appointment. He didn't engage on a personal level and made me feel like my concerns were minimal. He was quick during all appointments and always seemed rushed or behind in his schedule
What's one piece of advice would you give a prospective patient of Henry Bohler at University of Louisville Women's Healthcare (closed)?
Go to another clinic or doctor
During treatment, were you treated like a number or a human with Henry Bohler at University of Louisville Women's Healthcare (closed)?
Dr. Bohler seemed to dismiss my infertility issues and stated several times I was still young (32 at that time) so shouldn't worry. I ended up having a laparoscopy to remove a uterine septum and tubal blockage. I was told I would have a full review with pictures/explanation at my post op appointment. I received neither and did not even see him only a RN and Doctoral student
Describe your experience with University of Louisville Women's Healthcare (closed).
It took months to schedule an appointment. At each appointment I would wait close to an hour to be seen. Office is not very personal or welcoming with closed glass windows for staff. Focus appeared to be on how quickly they could get you in and out. Street parking that cost you during appointments
Describe the costs associated with your care under Henry Bohler at University of Louisville Women's Healthcare (closed).
Was not billed for my 2015 surgery until 2017 with no explanation of why or how this occurred
What specific things went wrong at University of Louisville Women's Healthcare (closed)?
  • Failed to convey critical information
Describe the specific things that went wrong at University of Louisville Women's Healthcare (closed).
I was not billed for my surgery that occurred in 2015 until 2017. When I called the office to gain more information on the bill I was transferred from one area to another with never gaining a full understanding of the problem
0
Doctor
Henry Bohler
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
3 of 5
Trustworthiness
2 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
2 of 5
0
Clinic
University of Louisville Women's Healthcare (closed)
Louisville (closed)
NPS
Operations
2 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
1 of 5
Educational Resources
4 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
2
NPS
0
Age 35 - 36
Male Factor
European
Income $200K - $499K
1st of 2 Docs
2 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Review of
I felt like a number with him [Dr. Bohler]. He was mostly just checking what his Fellows/Residents said was correct. Leaving all of the work to them. He was polite but didn't seem to show compassion for the very difficult time we were having...I never felt like there was a cohesive plan for my care. I managed all of the follow-up and spent more time with his residents/Fellows than him. While that wasn't an issue I didn't feel like anyone was an advocate for me. I was doing it all alone.
Nice that there were 2 locations [U of Louisville]. New location was much nicer than downtown location. At downtown you often has to check-in in the regular OB office which was full of pregnant people and their children...Conflicting information from nurses about follicle ultrasounds. Also not enough info on why that is important....[Nursing staff] Friendly enough but there wasn't 1 person on charge so I never felt like I was getting consistent info...$500 for IUI
How was your experience with Henry Bohler at University of Louisville Women's Healthcare (closed)?
I felt like a number with him. He was mostly just checking what his Fellows/Residents said was correct. Leaving all of the work to them. He was polite but didn't seem to show compassion for the very difficult time we were having.
What's one piece of advice would you give a prospective patient of Henry Bohler at University of Louisville Women's Healthcare (closed)?
If you don't feel like they are explaining everything to you then ask until you are satisfied.
During treatment, were you treated like a number or a human with Henry Bohler at University of Louisville Women's Healthcare (closed)?
I never felt like there was a cohesive plan for my care. I managed all of the follow-up and spent more time with his residents/Fellows than him. While that wasn't an issue I didn't feel like anyone was an advocate for me. I was doing it all alone.
Describe the protocols Henry Bohler used in your cycles at University of Louisville Women's Healthcare (closed) and their degree of success.
No major strategy was given. Just steps in order to have procedures but no real plan.
Describe your experience with the nursing staff at University of Louisville Women's Healthcare (closed).
Friendly enough but there wasn't 1 person on charge so I never felt like I was getting consistent info.
Describe your experience with University of Louisville Women's Healthcare (closed).
Nice that there were 2 locations. New location was much nicer than downtown location. At downtown you often has to check-in in the regular OB office which was full of pregnant people and their children. Not optimal for a person who was not in that situation. It almost felt like it was being rubbed in your face.
Describe the costs associated with your care under Henry Bohler at University of Louisville Women's Healthcare (closed).
$500 for IUI
What specific things went wrong at University of Louisville Women's Healthcare (closed)?
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at University of Louisville Women's Healthcare (closed).
Conflicting information from nurses about follicle ultrasounds. Also not enough info on why that is important.
2
Doctor
Henry Bohler
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
0
Clinic
University of Louisville Women's Healthcare (closed)
Louisville (closed)
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Review of

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