University of Michigan Center for Reproductive Medicine

7 doctors work here

Rated 7.6
Strongly recommend: 49%Neutral: 27%Don't recommend: 24%7.6
49% strongly recommend
47 reviews
Operations
8.4
8.4
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.1
8.1
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.8
7.8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.1
8.1
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
6.7
6.7
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
798
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 1 office

Ann Arbor
475 Market Place, Building 1, Suite B
Ann Arbor, MI 48108

47 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
7
NPS
8
Age 27
Recurrent Pregnancy Loss
European
Income $100K - $199K
Teacher
Only Doc Seen
Fertility Medications With Other Docs
Neutral
Neutral
Success w/ Doc Not sure
Dr. Smith has a chilly bedside manner. She isn’t rude or unkind, but impersonable. She is obviously very intelligent and very skilled at what she does, so it doesn’t bother me personally...ordered a variety of tests for me including LH progesterone, autoimmune disorders, and ovarian reserve. She also ordered a hysteroscopy and an endometrial biopsy. The blood results showed nothing abnormal, so the OHS and biopsy are the next plan of action as well as beginning progesterone 72 hours post-ovulation.
The clinic [University of Michigan Center for Reproductive Medicine] overall is pretty organized, but almost always delayed. I typically wait 10 min for the nurse to take me back and at least 15 min for the resident or doctor to come to the room. It is fairly hard to get in to see my doctor, but they are as accommodating as they can be...The nurses are very sweet and consistent. It’s nice to see the same faces each time I go. They explain things thoroughly and answer any and all questions.
How was your experience with Yolanda R. Smith at University of Michigan Center for Reproductive Medicine?
Dr. Smith has a very chilly bedside manner, but she is straightforward and extremely knowledgeable. I chose to visit Dr. Smith for a second opinion and felt comfortable that she knew her stuff and gave me the best plan of action for my situation.
What's one piece of advice would you give a prospective patient of Yolanda R. Smith at University of Michigan Center for Reproductive Medicine?
Don’t expect a doctor that will hold your hand and be loving. She is knowledgeable and direct, but not emotional.
During treatment, were you treated like a number or a human with Yolanda R. Smith at University of Michigan Center for Reproductive Medicine?
Dr. Smith has a chilly bedside manner. She isn’t rude or unkind, but impersonable. She is obviously very intelligent and very skilled at what she does, so it doesn’t bother me personally.
Describe the protocols Yolanda R. Smith used in your cycles at University of Michigan Center for Reproductive Medicine and their degree of success.
Dr. Smith ordered a variety of tests for me including LH progesterone, autoimmune disorders, and ovarian reserve. She also ordered a hysteroscopy and an endometrial biopsy. The blood results showed nothing abnormal, so the OHS and biopsy are the next plan of action as well as beginning progesterone 72 hours post-ovulation.
Describe your experience with the nursing staff at University of Michigan Center for Reproductive Medicine.
The nurses are very sweet and consistent. It’s nice to see the same faces each time I go. They explain things thoroughly and answer any and all questions.
Describe your experience with University of Michigan Center for Reproductive Medicine.
The clinic overall is pretty organized, but almost always delayed. I typically wait 10 min for the nurse to take me back and at least 15 min for the resident or doctor to come to the room. It is fairly hard to get in to see my doctor, but they are as accommodating as they can be.
Describe the costs associated with your care under Yolanda R. Smith at University of Michigan Center for Reproductive Medicine.
My insurance covers 50% of infertility services and I pay a $20 copay for visits.
7
Doctor
Yolanda R. Smith
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
8
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2017 - 2018, Successful
NPS
10
NPS
10
Age 30 - 31
1 IVF
Anovulation
PCOS
European
Middle Eastern
Income $200K - $499K
Doctor
2nd of 2 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
It may seem like you're talking more frequently to a nurse but she [Dr. Moravek] is paying attention to all your results and making plans that will work for you...Antagonist protocol with ganirelix, 75 iu of gonal f and 75 iu of menpour (low dose) because of my PCOS and history of hyperstimulation on injections. Ovidrel trigger. Was on metformin prior to and during stims...was patient and kind. She answered all of my questions and called personally with test results. My cycles were tailored to my need and she took my preferences into account.
Clinic [University of Michigan Center for Reproductive Medicine - Ann Arbor] is clean and runs efficiently. Almost all of my appointments were on time and expedient. Clinic staff are friendly and helpful. All procedures are done in the clinic which is very convenient and makes you feel like they are taking care of you and you're not a number...Excellent communication [with nurses] both on the phone and via internet portal. Very compassionate and empathetic.
How was your experience with Molly Moravek at University of Michigan Center for Reproductive Medicine?
I highly recommend Dr Moravek. She made me feel personally taken care of, despite the larger clinic setting. She tailored my care to my needs and took my preferences into account. During my loss, she was very compassionate and empathetic. I felt very well cared for and confident in my treatment with her.
What's one piece of advice would you give a prospective patient of Molly Moravek at University of Michigan Center for Reproductive Medicine?
Trust her. It may seem like you're talking more frequently to a nurse but she is paying attention to all your results and making plans that will work for you.
During treatment, were you treated like a number or a human with Molly Moravek at University of Michigan Center for Reproductive Medicine?
Doctor Moravek was patient and kind. She answered all of my questions and called personally with test results. My cycles were tailored to my need and she took my preferences into account.
Describe the protocols Molly Moravek used in your cycles at University of Michigan Center for Reproductive Medicine and their degree of success.
Antagonist protocol with ganirelix, 75 iu of gonal f and 75 iu of menpour (low dose) because of my PCOS and history of hyperstimulation on injections. Ovidrel trigger. Was on metformin prior to and during stims.
Describe your experience with the nursing staff at University of Michigan Center for Reproductive Medicine.
Excellent communication both on the phone and via internet portal. Very compassionate and empathetic.
Describe your experience with University of Michigan Center for Reproductive Medicine.
Clinic is clean and runs efficiently. Almost all of my appointments were on time and expedient. Clinic staff are friendly and helpful. All procedures are done in the clinic which is very convenient and makes you feel like they are taking care of you and you're not a number.
Describe Molly Moravek's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Michigan Center for Reproductive Medicine.
Strong preference for eSET.
10
Doctor
Molly Moravek
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
4
NPS
8
Age 27 - 28
6 Fertility Medications
Male Factor
PCOS
Recurrent Pregnancy Loss
European
Native American
Income $100K - $199K
1st of 2 Docs
1 Fertility Medications With Other Docs
Doesn't Recommend
Neutral
Unsuccessful
Yolanda Smith is very knowledgeable but seemed to be pushing for IVF in our situation. I wish we would have been offered more testing in addition to the few things we were diagnosed with to see if there were any more reasons for recurrent miscarriages.... We used Femara and Ovidrel trigger shots to induce ovulation. Ultrasound monitoring was used mid-cycle before trigger.
I showed up for an appointment [at U of MI-Ann Arbor] once and it didn't seem like the appointment was in their schedule for the day. Another time I left after being told I had miscarried and had to turn around come all the way back in to get a Rhogam injection because they failed to offer it at the time of my appointment. On another occasion I was waiting for lab results and didn't receive a call same day. I had to call in to the L&D triage after hours to get the results.
How was your experience with Yolanda R. Smith at University of Michigan Center for Reproductive Medicine?
Yolanda Smith is very knowledgeable but seemed to be pushing for IVF in our situation. I wish we would have been offered more testing in addition to the few things we were diagnosed with to see if there were any more reasons for recurrent miscarriages.
What's one piece of advice would you give a prospective patient of Yolanda R. Smith at University of Michigan Center for Reproductive Medicine?
Come prepared with the questions you have, the appointments are usually brief. The clinic is usually running behind (or at least it was while I was a patient.)
During treatment, were you treated like a number or a human with Yolanda R. Smith at University of Michigan Center for Reproductive Medicine?
Appointments were usually very brief and interaction was mainly with MAs or nurses.
Describe the protocols Yolanda R. Smith used in your cycles at University of Michigan Center for Reproductive Medicine and their degree of success.
We used Femara and Ovidrel trigger shots to induce ovulation. Ultrasound monitoring was used mid-cycle before trigger.
Describe your experience with the nursing staff at University of Michigan Center for Reproductive Medicine.
The nursing staff was usually very good at returning calls quickly and making sure I got the care that I needed.
Describe your experience with University of Michigan Center for Reproductive Medicine.
The clinic usually runs behind on appointment timing. This was frustrating as I usually had to get back to my older child who was being cared for by friends during the appointments. The clinic is very accomodating about last minute appointments that are needed, which is appreciated.
What specific things went wrong at University of Michigan Center for Reproductive Medicine?
  • Lost appointments
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at University of Michigan Center for Reproductive Medicine.
I showed up for an appointment once and it didn't seem like the appointment was in their schedule for the day. Another time I left after being told I had miscarried and had to turn around come all the way back in to get a Rhogam injection because they failed to offer it at the time of my appointment. On another occasion I was waiting for lab results and didn't receive a call same day. I had to call in to the L&D triage after hours to get the results.
4
Doctor
Yolanda R. Smith
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
2 of 5
8
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
10
NPS
10
Age 32 - 33
1 IUI
1 IVF
PCOS
Tubal Blockage
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. John Randolph is] Smart, caring, warm, funny, compassionate, well respected, and knows what he is doing. He has made this process as bearable as possible...I have confidence he will do what he can to ensure I have a family...Letrozol for 4 (3 timed and 1 IUI) Gonalf, menopur, cetrotide, and trigger shot for egg retrieval. Both of my transfers were prepped with Estrace, prometrium, prednisilone, and baby aspirin.
I think the hard part , but also what makes it incredible, with u of m [University of Michigan Center for Reproductive Medicine] is that it is linked to the hospital. They know what they are doing and constantly researching. That makes it less of a "fun clinic ". There are no care baskets or anything like that. They are there to get you pregnant...[nurses are] Very compassionate, responsive, understanding, and sweet. Always there to help and calm my nerves
How was your experience with John F. Randolph at University of Michigan Center for Reproductive Medicine?
Smart, caring, warm, funny, compassionate, well respected, and knows what he is doing. He has made this process as bearable as possible. Even though we are still pending our fresh transfer results, I have confidence he will do what he can to ensure I have a family
What's one piece of advice would you give a prospective patient of John F. Randolph at University of Michigan Center for Reproductive Medicine?
Relax and ask questions, he will go over everything
During treatment, were you treated like a number or a human with John F. Randolph at University of Michigan Center for Reproductive Medicine?
You can tell he has a family and truly wants me to have one of my own. He is so intelligent, but so caring and made my husband and I very comfortable
Describe the protocols John F. Randolph used in your cycles at University of Michigan Center for Reproductive Medicine and their degree of success.
Letrozol for 4 (3 timed and 1 IUI) Gonalf, menopur, cetrotide, and trigger shot for egg retrieval. Both of my transfers were prepped with Estrace, prometrium, prednisilone, and baby aspirin.
Describe your experience with the nursing staff at University of Michigan Center for Reproductive Medicine.
Very compassionate, responsive, understanding, and sweet. Always there to help and calm my nerves
Describe your experience with University of Michigan Center for Reproductive Medicine.
I think the hard part, but also what makes it incredible, with u of m is that it is linked to the hospital. They know what they are doing and constantly researching. That makes it less of a "fun clinic ". There are no care baskets or anything like that. They are there to get you pregnant.
Describe the costs associated with your care under John F. Randolph at University of Michigan Center for Reproductive Medicine.
Mine has gone through insurance. So far about $8k out of pocket, but we also did PGS which is not covered
Describe John F. Randolph's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Michigan Center for Reproductive Medicine.
My dr prefers to not do multiple embryos for a transfer, due to the increase risks that go w that. We were happy he was looking after both mine and the baby's safety.
10
Doctor
John F. Randolph
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
5
NPS
6
Age 32 - 33
1 IVF
Diminished Ovarian Reserve
Male Factor
Black or African-American
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
2 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
John Randolph is very sweet and compassionate. However, he is part of UM which follows very standard protocols. There isn't much individualization. As a patient, you have to push them to make change. If you are an easy case, UM can be great. But for a harder diagnosis, I would seek a more aggressive clinic personally. They are very conservative in their approaches.
Strength [for University of Michigan Center for Reproductive Medicine]: Associated with a big health system. Easy access to different laboratories etc. Let you cycle on schedule that works for you. Weakness: Tend to use standard protocols... UM is a huge fan of lupron protocols. They tend to start all patients on this. They will do an antagonist protocol after failure....Like anywhere, some staff are better than others. Overall, they get the job done. You will bond with some and not as much with others. It is a large staff.
How was your experience with John F. Randolph at University of Michigan Center for Reproductive Medicine?
John Randolph is very sweet and compassionate. However, he is part of UM which follows very standard protocols. There isn't much individualization. As a patient, you have to push them to make change. If you are an easy case, UM can be great. But for a harder diagnosis, I would seek a more aggressive clinic personally. They are very conservative in their approaches.
What's one piece of advice would you give a prospective patient of John F. Randolph at University of Michigan Center for Reproductive Medicine?
He is kind and caring. If you have a rather easy IVF case, UM can be great.
During treatment, were you treated like a number or a human with John F. Randolph at University of Michigan Center for Reproductive Medicine?
Dr. John Randolph has very good bedside manner. He is very kind and sympathetic. Within this clinic, he is one of the best. However, UM as a whole treats everyone as a number when it comes to their protocols. They are not very creative and as a patient you really need to advocate for yourself if you are a hard case.
Describe the protocols John F. Randolph used in your cycles at University of Michigan Center for Reproductive Medicine and their degree of success.
UM is a huge fan of lupron protocols. They tend to start all patients on this. They will do an antagonist protocol after failure.
Describe your experience with the nursing staff at University of Michigan Center for Reproductive Medicine.
Like anywhere, some staff are better than others. Overall, they get the job done. You will bond with some and not as much with others. It is a large staff.
Describe your experience with University of Michigan Center for Reproductive Medicine.
Strength: Associated with a big health system. Easy access to different laboratories etc. Let you cycle on schedule that works for you. Weakness: Tend to use standard protocols
Describe the costs associated with your care under John F. Randolph at University of Michigan Center for Reproductive Medicine.
8,000 OOP for IVF, insurance for meds and workup
Describe John F. Randolph's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Michigan Center for Reproductive Medicine.
UM is set on transferring one under the age of 35. May consider 2 after the age of 35.
What specific things went wrong at University of Michigan Center for Reproductive Medicine?
  • Failed to call with results
Describe the specific things that went wrong at University of Michigan Center for Reproductive Medicine.
Did not notify me of beta results.
5
Doctor
John F. Randolph
NPS
Humanity
3 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
6
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
NPS
0
NPS
5
Age 30
1 IVF
Diminished Ovarian Reserve
Male Factor
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Successful
Dr. Smith is not warm at the bedside and you definitely feel more like a number. UM practices as a team anyway, so all of the doctors make the decisions. They are pretty strict on following their protocols, not aggressive in treatment and more conservative. Another reviewer put, they practice more medicine than the art of medicine and I fully agree with that statement.
Strength [for University of Michigan Center for Reproductive Medicine]: Academic center connected to large hospital system Weaknesses: See many doctors over course of treatment, might only see your doctor once, very conservative on protocols, very into evidence-based medicine (i.e. not into supplements or immune protocols because little research).... Like with any clinic, the nursing staff is hit or miss. I think Delynn, Kristina, and Robin are some of the better nurses in the clinic.
How was your experience with Yolanda R. Smith at University of Michigan Center for Reproductive Medicine?
We did get pregnant with Dr. Smith but felt it was more luck than the actual protocol. Dr. Smith is not warm at the bedside and you definitely feel more like a number. UM practices as a team anyway, so all of the doctors make the decisions. They are pretty strict on following their protocols, not aggressive in treatment and more conservative. Another reviewer put, they practice more medicine than the art of medicine and I fully agree with that statement.
What's one piece of advice would you give a prospective patient of Yolanda R. Smith at University of Michigan Center for Reproductive Medicine?
I would not choose Dr. Smith, I think some of the other doctors in the same clinic have a better bedside manner.
During treatment, were you treated like a number or a human with Yolanda R. Smith at University of Michigan Center for Reproductive Medicine?
Very cold bedside manner. She was not personable enough for me.
Describe the protocols Yolanda R. Smith used in your cycles at University of Michigan Center for Reproductive Medicine and their degree of success.
Standard lupron protocol with birth control.
Describe your experience with your nurse at University of Michigan Center for Reproductive Medicine. (Assigned nurse: Delynn)
Like with any clinic, the nursing staff is hit or miss. I think Delynn, Kristina, and Robin are some of the better nurses in the clinic.
Describe your experience with University of Michigan Center for Reproductive Medicine.
Strength: Academic center connected to large hospital system Weaknesses: See many doctors over course of treatment, might only see your doctor once, very conservative on protocols, very into evidence-based medicine (i.e. not into supplements or immune protocols because little research).
Describe the costs associated with your care under Yolanda R. Smith at University of Michigan Center for Reproductive Medicine.
10Kish but workup and meds covered
Describe Yolanda R. Smith's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Michigan Center for Reproductive Medicine.
UM is in more in favor of single embryo transfer.
What specific things went wrong at University of Michigan Center for Reproductive Medicine?
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at University of Michigan Center for Reproductive Medicine.
Not explaining a specific step in process was concerning and caused some emotional trauma.
0
Doctor
Yolanda R. Smith
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
3 of 5
5
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2019, Unknown Success
NPS
8
NPS
8
Age 34 - 39
2 IVF
2 Embryo Freezing
Anovulation
Male Factor
PCOS
European
1st of 5 Docs
2 IVF With Other Docs
2 Embryo Freezing With Other Docs
Neutral
Neutral
Success w/ Doc Not sure
We did antagonist protocols with ICSI [with Dr. Michael Lanham]. I did PGS for one of four cycles when I had concerns about my uterine receptivity...We always did single embryo, but he was willing to do double with poor quality...He listens, is accessible...is warm. He's knowledgeable. He did a great job with my retrieval cycles. I came to him as a new patient and ended up being tricky, though overall a good responder. He changed my medication protocols to find one that worked for me.
[University of Michigan Center for Reproductive Medicine] is a solid clinic, but is not necessarily willing to do more experimental treatments or protocols. It's probably a good starting place for most. Overall I find the physicians kind and knowledgeable...I wish I were assigned to a specific nurse, but that's not the case as far as I can tell. Different nurses respond to my portal messages...We did antagonist protocols with ICSI. I did PGS for one of four cycles when I had concerns about my uterine receptivity.
How was your experience with Michael Lanham at University of Michigan Center for Reproductive Medicine?
Dr. Lanham listens and is warm. He's knowledgeable. He did a great job with my retrieval cycles. I came to him as a new patient and ended up being tricky, though overall a good responder. He changed my medication protocols to find one that worked for me.
What's one piece of advice would you give a prospective patient of Michael Lanham at University of Michigan Center for Reproductive Medicine?
He's no longer seeing patients : (
During treatment, were you treated like a number or a human with Michael Lanham at University of Michigan Center for Reproductive Medicine?
He listens, is accessible, and is knowledgeable.
Describe the protocols Michael Lanham used in your cycles at University of Michigan Center for Reproductive Medicine and their degree of success.
We did antagonist protocols with ICSI. I did PGS for one of four cycles when I had concerns about my uterine receptivity.
Describe your experience with the nursing staff at University of Michigan Center for Reproductive Medicine.
I wish I were assigned to a specific nurse, but that's not the case as far as I can tell. Different nurses respond to my portal messages.
Describe your experience with University of Michigan Center for Reproductive Medicine.
Michigan is a solid clinic, but is not necessarily willing to do more experimental treatments or protocols. It's probably a good starting place for most. Overall I find the physicians kind and knowledgeable.
Describe the costs associated with your care under Michael Lanham at University of Michigan Center for Reproductive Medicine.
I don't recall, but the insurance coverage was good - maybe $2k per cycle with meds included for my first cycle.
Describe Michael Lanham's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Michigan Center for Reproductive Medicine.
We always did single embryo, but he was willing to do double with poor quality.
What specific things went wrong at University of Michigan Center for Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
8
Doctor
Michael Lanham
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
2017 - 2018, Successful
NPS
9
NPS
10
Age 32 - 33
3 IUI
1 IVF
Unexplained
European
Income $50K - $99K
Teacher
Only Doc Seen
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
We didn't see Dr Smith that often, but when we did she was very informative and gracious with her time. She was thorough and respectful with our questions. She was also emotionally responsive when we dealt with negative cycles. ... Also, my wife and I were treated just like any other couple. ... We needed 3 IUIs before we could get IVF for insurance purposes. ... we did not expect these to work (and they did not). Dr. Smith understood this and did not try to get our hope up with each IUI, unlike our previous doctor, which was really nice!
The clinic [University of Michigan Center for Repro Med] was great! They were efficient and organized and kind and caring. The only complaint was that they made us have a counseling session because we were using donor sperm, which we had to pay for out of pocket because our insurance wouldn't cover it. It was fine but unnecessary. ... I felt like the office was timely, and all providers were willing to talk to me for add long as I needed. Also, my wife and I were treated just like any other couple.
How was your experience with Yolanda R. Smith at University of Michigan Center for Reproductive Medicine?
We didn't see Dr Smith that often, but when we did she was very informative and gracious with her time. She was thorough and respectful with our questions. She was also emotionally responsive when we dealt with negative cycles.
What's one piece of advice would you give a prospective patient of Yolanda R. Smith at University of Michigan Center for Reproductive Medicine?
At this clinic you will see nurses and ultrasound technicians more often than your doctor.
During treatment, were you treated like a number or a human with Yolanda R. Smith at University of Michigan Center for Reproductive Medicine?
I felt like the office was timely, and all providers were willing to talk to me for add long as I needed. Also, my wife and I were treated just like any other couple.
Describe the protocols Yolanda R. Smith used in your cycles at University of Michigan Center for Reproductive Medicine and their degree of success.
We needed 3 IUIs before we could get IVF for insurance purposes. We had already had 9 IUIs at another office, and we did not expect these to work (and they did not). Dr. Smith understood this and did not try to get our hope up with each IUI, unlike our previous doctor, which was really nice!
Describe your experience with the nursing staff at University of Michigan Center for Reproductive Medicine.
The nursing staff was great! Everyone was very helpful, and when I called in when questions I would always get a quick and informative response.
Describe your experience with University of Michigan Center for Reproductive Medicine.
The clinic was great! They were efficient and organized and kind and caring. The only complaint was that they made us have a counseling session because we were using donor sperm, which we had to pay for out of pocket because our insurance wouldn't cover it. It was fine but unnecessary.
9
Doctor
Yolanda R. Smith
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017 - 2018, Unsuccessful
NPS
10
NPS
10
Age 26 - 27
1 Embryo Freezing (cancer)
Cancer
European
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
IVF With Other Docs
Surrogacy With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr Moravek is great at her job. She was very upfront with all information pertinent to our situation, but delivered it in a personal, caring way. She is extremely knowledgeable about all facets of healthcare and how it fits her particular profession....everything was explained at the time and rationale was given. She used Menopur and Gonal-f for our treatments.... Our situation was remembered by everyone in the clinic every time we called or cane in.
They [U of MI Ctr for ReproMed] are great at scheduling and communication. The facilities are a bit plain and not overly decorated, but always clean....They are exceptional and personalize your care. We never felt like we were kept in the dark about any detail and they were on hand whenever needed. Very compasssinate!...Our situation was remembered by everyone in the clinic every time we called or cane in. They knew us by name and made us feel welcome, like we were their only patients.
How was your experience with Molly Moravek at University of Michigan Center for Reproductive Medicine?
Dr Moravek is great at her job. She was very upfront with all information pertinent to our situation, but delivered it in a personal, caring way. She is extremely knowledgeable about all facets of healthcare and how it fits her particular profession.
What's one piece of advice would you give a prospective patient of Molly Moravek at University of Michigan Center for Reproductive Medicine?
You’re in good hands!
During treatment, were you treated like a number or a human with Molly Moravek at University of Michigan Center for Reproductive Medicine?
Our situation was remembered by everyone in the clinic every time we called or cane in. They knew us by name and made us feel welcome, like we were their only patients.
Describe the protocols Molly Moravek used in your cycles at University of Michigan Center for Reproductive Medicine and their degree of success.
We don’t remember a ton of details. However, everything was explained at the time and rationale was given. She used Menopur and Gonal-f for our treatments.
Describe your experience with the nursing staff at University of Michigan Center for Reproductive Medicine.
They are exceptional and personalize your care. We never felt like we were kept in the dark about any detail and they were on hand whenever needed. Very compasssinate!
Describe your experience with University of Michigan Center for Reproductive Medicine.
Nothing that I can think of. They are great at scheduling and communication. The facilities are a bit plain and not overly decorated, but always clean. This is not important to us, however, and the “spa feel” of a clinic does not change the results of your outcome whatsoever anyways
Describe the costs associated with your care under Molly Moravek at University of Michigan Center for Reproductive Medicine.
Care covered under the Livestrong fertility grant. $5,000
Describe Molly Moravek's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Michigan Center for Reproductive Medicine.
None.
10
Doctor
Molly Moravek
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2015 - 2017, Unknown Success
NPS
6
NPS
7
Age 35 - 37
4 Fertility Medications
Endometriosis
Uterine Fibroids
European
Income $50K - $99K
Teacher
Only Doc Seen
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
He [Dr. John Randolph] is very experienced but sometimes he seemed in a rush, and I didn't feel very welcome to ask questions. However, when he did my surgery he was the kindest person ever. Also, it was hard for me to communicate with him directly.... Do not expect a warm doctor and do not feel intimidated. Ask as much as you need to.... He suggested Clomid and Ovidrel for some cycles to make my ovaries work better. They didn't work, mainly due to my endometriosis.
Waiting time sometimes is long [at U of Michigan]. You do not communicate with your doctor directly, always through a nurse. Staff at the desk are just fine, not very warming either.... Some of them are very caring. Others are cold and didn't show empathy at all. They respond my emails promptly.... They gave me the calendar of my IVF cycle without asking me if it would be frozen or fresh. I felt that I always had to ask to receive all the information.
How was your experience with John F. Randolph at University of Michigan Center for Reproductive Medicine?
He is very experienced but sometimes he seemed in a rush, and I didn't feel very welcome to ask questions. However, when he did my surgery he was the kindest person ever. Also, it was hard for me to communicate with him directly.
What's one piece of advice would you give a prospective patient of John F. Randolph at University of Michigan Center for Reproductive Medicine?
Do not expect a warm doctor and do not feel intimidated. Ask as much as you need to.
During treatment, were you treated like a number or a human with John F. Randolph at University of Michigan Center for Reproductive Medicine?
Some nurses and the doctor were kind of cold and didn't show empathy some times.
Describe the protocols John F. Randolph used in your cycles at University of Michigan Center for Reproductive Medicine and their degree of success.
He suggested Clomid and Ovidrel for some cycles to make my ovaries work better. They didn't work, mainly due to my endometriosis.
Describe your experience with the nursing staff at University of Michigan Center for Reproductive Medicine.
Some of them are very caring. Others are cold and didn't show empathy at all. They respond my emails promptly.
Describe your experience with University of Michigan Center for Reproductive Medicine.
Waiting time sometimes is long. You do not communicate with your doctor directly, always through a nurse. Staff at the desk are just fine, not very warming either.
Describe the costs associated with your care under John F. Randolph at University of Michigan Center for Reproductive Medicine.
It was covered by my insurance. I only paid the copay.
What specific things went wrong at University of Michigan Center for Reproductive Medicine?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at University of Michigan Center for Reproductive Medicine.
They gave me the calendar of my IVF cycle without asking me if it would be frozen or fresh. I felt that I always had to ask to receive all the information.
6
Doctor
John F. Randolph
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
4 of 5
7
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
7
NPS
8
Age 28
5 Fertility Medications
Unexplained
European
Income $100K - $199K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Be prepared to wait a while to see him [Dr. John F. Randolph]...He felt like oral meds were the least intrusive and did not think I needed anything more. 5 months and still no pregnant but it takes 4 months to get back in to see him...When I do see him he is nice and optimistic which is comforting. My ultrasounds are all approved by other doctors so I feel like not everyone is on the same plan...He spent time and explained things... appointments don’t usually start on time.
I love that [the nurses at University of Michigan Center for Reproductive Medicine are] very responsive to questions online...It’s expensive. For anything insurance denies, they do offer a 40% off discount which I appreciate...It takes a while to get in. They’re always very busy and the appointments don’t usually start on time. The front desk seems a bit disorganized. There’s a neat library available to check out books on infertility...
How was your experience with John F. Randolph at University of Michigan Center for Reproductive Medicine?
It’s really hard to get in to see him. When I do see him he is nice and optimistic which is comforting. My ultrasounds are all approved by other doctors so I feel like not everyone is on the same plan.
What's one piece of advice would you give a prospective patient of John F. Randolph at University of Michigan Center for Reproductive Medicine?
Be prepared to wait a while to see him.
During treatment, were you treated like a number or a human with John F. Randolph at University of Michigan Center for Reproductive Medicine?
He spent time and explained things.
Describe the protocols John F. Randolph used in your cycles at University of Michigan Center for Reproductive Medicine and their degree of success.
He felt like oral meds were the least intrusive and did not think I needed anything more. 5 months and still no pregnant but it takes 4 months to get back in to see him.
Describe your experience with the nursing staff at University of Michigan Center for Reproductive Medicine.
I love that they’re very responsive to questions online.
Describe your experience with University of Michigan Center for Reproductive Medicine.
It takes a while to get in. They’re always very busy and the appointments don’t usually start on time. The front desk seems a bit disorganized. There’s a neat library available to check out books on infertility.
Describe the costs associated with your care under John F. Randolph at University of Michigan Center for Reproductive Medicine.
It’s expensive. For anything insurance denies, they do offer a 40% off discount which I appreciate.
7
Doctor
John F. Randolph
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
2 of 5
Adaptability
3 of 5
8
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 36 - 37
1 Fertility Medications
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
Operations
2nd of 2 Docs
1 IVF With Other Docs
1 Egg Freezing With Other Docs
1 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr Mahany is extremely thorough, very knowledgeable in the field and willing to stop at nothing to obtain results and solutions. Dr Mahany is kind and caring and always takes the time to fully explain where we are, next steps.... Dr Mahany has been absolutely amazing! She has been willing to stop at nothing to get to the root of our problem.... Plaquenil to treat potential inflammation Folic avid to treat MTHFR
Everyone in this clinical team [at U of Michigan] was very helpful, compassionate and kind. Quick follow up and follow through, overall great communication. I’m still working with this team and even if there is no resolve i know they will direct me to the right place.... Lindsay and the entire nursing staff with Dr Mahany have been truly amazing. I feel very blessed to have worked so closely with such a wonderful group.
How was your experience with Erica Bove (Mahany) at University of Michigan Center for Reproductive Medicine?
Dr Mahany is extremely thorough, very knowledgeable in the field and willing to stop at nothing to obtain results and solutions. Dr Mahany is kind and caring and always takes the time to fully explain where we are, next steps.
What's one piece of advice would you give a prospective patient of Erica Bove (Mahany) at University of Michigan Center for Reproductive Medicine?
You will be in great hands with Dr Mahany and her team.
During treatment, were you treated like a number or a human with Erica Bove (Mahany) at University of Michigan Center for Reproductive Medicine?
Dr Mahany has been absolutely amazing! She has been willing to stop at nothing to get to the root of our problem.
Describe the protocols Erica Bove (Mahany) used in your cycles at University of Michigan Center for Reproductive Medicine and their degree of success.
Plaquenil to treat potential inflammation Folic avid to treat MTHFR
Describe your experience with your nurse at University of Michigan Center for Reproductive Medicine. (Assigned nurse: Lindsey)
Lindsay and the entire nursing staff with Dr Mahany have been truly amazing. I feel very blessed to have worked so closely with such a wonderful group.
Describe your experience with University of Michigan Center for Reproductive Medicine.
Everyone in this clinical team was very helpful, compassionate and kind. Quick follow up and follow through, overall great communication. I’m still working with this team and even if there is no resolve i know they will direct me to the right place.
Describe the costs associated with your care under Erica Bove (Mahany) at University of Michigan Center for Reproductive Medicine.
Roughly $5000 so far
Describe Erica Bove (Mahany)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Michigan Center for Reproductive Medicine.
Dr Mahany also recommended transfer only 1 embryo, we did heed her advice.
10
Doctor
Erica Bove (Mahany)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
7
NPS
7
Age 34
2 IUI
Diminished Ovarian Reserve
Poor Egg Quality
Income $100K - $199K
1st of 2 Docs
Neutral
Neutral
Unsuccessful
I feel that when I went to see dr Mahany she was able to explain everything well, she had me do two IUI’s and at the end we were going to try IVF but I had already ovulated so I wasn’t able to do the procedure!... I feel like dr mahany is a good dr she was able to let me know what was going on and what to expect.... I thought the nurses [U of MI Ctr for Repro Med] were super nice! When ever I got my ultrasounds they would have me stay there so I would know what to do next.
Some times they [U of MI Ctr for Repro Med] were busy so you might have to wait a little bit! But I thought the staff was always really nice and friendly. My insurance didn’t cover much of it and that is why we had to stop going... we spent at least 15,000 with no baby.I thought the nurses were super nice! When ever I got my ultrasounds they would have me stay there so I would know what to do next.
How was your experience with Erica Bove (Mahany) at University of Michigan Center for Reproductive Medicine?
I feel that when I went to see dr Mahany she was able to explain everything well, she had me do two IUI’s and at the end we were going to try IVF but I had already ovulated so I wasn’t able to do the procedure!
What's one piece of advice would you give a prospective patient of Erica Bove (Mahany) at University of Michigan Center for Reproductive Medicine?
Dr. Mahany is a great doctor. She is able to explain what was going on there staff is very friendly as well!
During treatment, were you treated like a number or a human with Erica Bove (Mahany) at University of Michigan Center for Reproductive Medicine?
I feel like dr mahany is a good dr she was able to let me know what was going on and what to expect.
Describe the protocols Erica Bove (Mahany) used in your cycles at University of Michigan Center for Reproductive Medicine and their degree of success.
I can’t remember
Describe your experience with the nursing staff at University of Michigan Center for Reproductive Medicine.
I thought the nurses were super nice! When ever I got my ultrasounds they would have me stay there so I would know what to do next.
Describe your experience with University of Michigan Center for Reproductive Medicine.
Some times they were busy so you might have to wait a little bit! But I thought the staff was always really nice and friendly. My insurance didn’t cover much of it and that is why we had to stop going, it was too expensive.
Describe the costs associated with your care under Erica Bove (Mahany) at University of Michigan Center for Reproductive Medicine.
It was super expensive, my insurance didn’t cover most of it, we spent at least 15,000 with no baby.
Describe Erica Bove (Mahany)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Michigan Center for Reproductive Medicine.
I didn’t have many eggs so we didn’t get that far.
7
Doctor
Erica Bove (Mahany)
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2012, Unsuccessful
NPS
8
NPS
7
Age 28
4 Fertility Medications
PCOS
European
Income $200K - $499K
Nurse or HC Services
1st of 4 Docs
3 IUI With Other Docs
3 IVF With Other Docs
Neutral
Neutral
Unsuccessful
Dr. Will did a great job listening to me at each appointment...All of my questions were answered and he did a great job communicating... He also changed the protocol after each failure to give me a better chance at success.
There was never a long wait at this clinic [University of Michigan] and I felt like my appointments with Dr. Will were not rushed. They were great at calling me and informing me of next steps.
How was your experience with Matthew Will at University of Michigan Center for Reproductive Medicine?
Dr. WIll did a great job listening to me at each appointment. He also changed the protocol after each failure to give me a better chance at success.
What's one piece of advice would you give a prospective patient of Matthew Will at University of Michigan Center for Reproductive Medicine?
Dr. Will is a caring phyisician.
During treatment, were you treated like a number or a human with Matthew Will at University of Michigan Center for Reproductive Medicine?
There was never a long wait at this clinic and I felt like my appointments with Dr. Will were not rushed. All of my questions were answered and he did a great job communicating.
Describe the protocols Matthew Will used in your cycles at University of Michigan Center for Reproductive Medicine and their degree of success.
Clomid or Femara + timed intercourse. Femara + Gonal-F + timed intercourse. BFN for all 4 cycles.
Describe your experience with the nursing staff at University of Michigan Center for Reproductive Medicine.
They were great at calling me and informing me of next steps.
Describe the costs associated with your care under Matthew Will at University of Michigan Center for Reproductive Medicine.
My procedures were covered 100% by my insurance.
8
Doctor
Matthew Will
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
10
NPS
10
Age 38 - 39
Diminished Ovarian Reserve
Endometriosis
Uterine Fibroids
Unexplained
European
Income $100K - $199K
1st of 3 Docs
11 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
She was very nice- great bedside manner...Trying for baby #2 with Dr. Schon Completed 8 IUI’s with Letrozole and Ovidrel. No success. IVF was recommended, but we didn’t have the money or medical insurance coverage to do it. [she] was very upfront and compassionate...We utilized Letrozole, Ovidrel and IUI’s due to unexplained infertility. Although her clinic was successful with our baby #1 with that protocol, we were not successful at achieving to get pregnant with baby #2.
Difficult to get an initial appointment [at University of Michigan Center] but once you do become a patient, they are on top of your care with no issues with scheduling. I had zero issues with my medical insurance with how they billed...We utilized Letrozole, Ovidrel and IUI’s due to unexplained infertility. Although her clinic was successful with our baby #1 with that protocol, we were not successful at achieving to get pregnant with baby #2.
How was your experience with Samantha Schon at University of Michigan Center for Reproductive Medicine?
Trying for baby #2 with Dr. Schon Completed 8 IUI’s with Letrozole and Ovidrel. No success. IVF was recommended, but we didn’t have the money or medical insurance coverage to do it. Dr. Schon was very upfront and compassionate.
What's one piece of advice would you give a prospective patient of Samantha Schon at University of Michigan Center for Reproductive Medicine?
Be patient as she will try all avenues possible.
During treatment, were you treated like a number or a human with Samantha Schon at University of Michigan Center for Reproductive Medicine?
She was very nice- great bedside manner.
Describe the protocols Samantha Schon used in your cycles at University of Michigan Center for Reproductive Medicine and their degree of success.
We utilized Letrozole, Ovidrel and IUI’s due to unexplained infertility. Although her clinic was successful with our baby #1 with that protocol, we were not successful at achieving to get pregnant with baby #2.
Describe your experience with the nursing staff at University of Michigan Center for Reproductive Medicine.
Helpful. Kind, knowledgeable, organized.
Describe your experience with University of Michigan Center for Reproductive Medicine.
Difficult to get an initial appointment but once you do become a patient, they are on top of your care with no issues with scheduling. I had zero issues with my medical insurance with how they billed.
Describe the costs associated with your care under Samantha Schon at University of Michigan Center for Reproductive Medicine.
My medical insurance at the time covered my medication and IUI so I had zero issues with billing.
What specific things went wrong at University of Michigan Center for Reproductive Medicine?
  • Provided conflicting information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at University of Michigan Center for Reproductive Medicine.
One particular cycle, I had 4 follicles and Dr. Kelley at the time was out of town so Dr. Lanham said we couldn’t go through with the IUI. I felt strongly we should have tried anyway due to my age and being unsuccessful. Dr. Kelley said when she got back from vacation that she would have agreed and proceeded with an IUI given my history and she was disappointed they cancelled it.
10
Doctor
Samantha Schon
NPS
Humanity
3 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2009 - 2016, Successful
NPS
10
NPS
10
Age 44 - 51
15 IUI
Donor Sperm
Male Factor
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I’m forever grateful for Dr Randolph. He seems to be a rare gem in the medical field. I hope he was able to help most all of his patients like he helped me. He was a great combination of hope and positivity as well as preparation for the worst case scenario. I feel like we got very lucky meeting Dr Randolph. It was obvious to us that his peers and staff enjoyed working with him and respected him as well.
They [University of Michigan Center for Reproductive Medicine] gave great instructions, including in writing. They were good at thinking of situations that a patient might not think of asking. They were very supportive and friendly during a very stressful time in most everyone’s life...I’m forever grateful for Dr Randolph. He seems to be a rare gem in the medical field. I hope he was able to help most all of his patients like he helped me. He was a great combination of hope and positivity as well as preparation for the worst case scenario. I feel like we got very lucky meeting Dr Randolph. It was obvious to us that his peers and staff enjoyed working with him and respected him as well.
How was your experience with John F. Randolph at University of Michigan Center for Reproductive Medicine?
I’m forever grateful for Dr Randolph. He seems to be a rare gem in the medical field. I hope he was able to help most all of his patients like he helped me. He was a great combination of hope and positivity as well as preparation for the worst case scenario. I feel like we got very lucky meeting Dr Randolph. It was obvious to us that his peers and staff enjoyed working with him and respected him as well.
What's one piece of advice would you give a prospective patient of John F. Randolph at University of Michigan Center for Reproductive Medicine?
Ask questions, write them down - you will forget in the stress of it all. Writing the questions down helps because the doctors will try to move on to their next patients if you can’t think of your questions. Be kind, be prepared and be respectful of his time and other patients appointments.
During treatment, were you treated like a number or a human with John F. Randolph at University of Michigan Center for Reproductive Medicine?
Dr Randolph was always very warm, kind, and compassionate. He explained everything and was very personable, despite the fact that he was always in a hurry.
Describe the protocols John F. Randolph used in your cycles at University of Michigan Center for Reproductive Medicine and their degree of success.
Sorry - too long ago.
Describe your experience with your nurse at University of Michigan Center for Reproductive Medicine. (Assigned nurse: I wish I remembered because they were so kind)
They were very stressed and busy but always kind.
Describe your experience with University of Michigan Center for Reproductive Medicine.
They gave great instructions, including in writing. They were good at thinking of situations that a patient might not think of asking. They were very supportive and friendly during a very stressful time in most everyone’s life. I hope people are kind to them.
Describe the costs associated with your care under John F. Randolph at University of Michigan Center for Reproductive Medicine.
I remember it was approximately 1700 per IUI.
Describe John F. Randolph's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Michigan Center for Reproductive Medicine.
N.A.
What specific things went wrong at University of Michigan Center for Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at University of Michigan Center for Reproductive Medicine.
It only happened once and got corrected quickly. People are human. Emotions run high and I’m glad I was forgiving. We were there almost 24 months and I’m thankful we only had one error.
10
Doctor
John F. Randolph
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2018, Consult
NPS
10
NPS
10
Age 37
Diminished Ovarian Reserve
Male Factor
Income $50K - $99K
2nd of 2 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I have only seen him [Dr. Randolph] twice so haven’t done a full round of IVF with him. Waiting for my husband to be on clomid for a few more months before we do anymore IVF. So far we really like him. We don’t have to wait long in the waiting room to see him. Both times I have seen him he has asked how am I doing both physically and mentally since this can be a frustring process... If he didn’t have a answer for me, he told me who to contact to get the answer I need.
They [University of Michigan Center for Reproductive Medicine] are great and get back with you with any questions. We can communicate with them through a portal...They get back to as soon as they can. Never waited overnight for a question to be answered. Never had to wait long in the waiting room. Dr. Randolph makes sure all your questions are answered before you leave. The staff is very friendly. As of now no weakness since we are not doing shots yet.
How was your experience with John F. Randolph at University of Michigan Center for Reproductive Medicine?
I have only seen him twice so haven’t done a full round of IVF with him. Waiting for my husband to be on clomid for a few more months before we do anymore IVF. So far we really like him. We don’t have to wait long in the waiting room to see him. Both times I have seen him he has asked how am I doing both physically and mentally since this can be a frustring process.
What's one piece of advice would you give a prospective patient of John F. Randolph at University of Michigan Center for Reproductive Medicine?
Write down any questions you want to ask. If he didn’t have a answer for me, he told me who to contact to get the answer I need.
During treatment, were you treated like a number or a human with John F. Randolph at University of Michigan Center for Reproductive Medicine?
He sat with my husband and I and talked to us and made sure all of our questions were answered
Describe the protocols John F. Randolph used in your cycles at University of Michigan Center for Reproductive Medicine and their degree of success.
We are not that far in our process yet
Describe your experience with the nursing staff at University of Michigan Center for Reproductive Medicine.
They are great and get back with you with any questions. We can communicate with them through a portal.
Describe your experience with University of Michigan Center for Reproductive Medicine.
They get back to as soon as they can. Never waited overnight for a question to be answered. Never had to wait long in the waiting room. Dr. Randolph makes sure all your questions are answered before you leave. The staff is very friendly. As of now no weakness since we are not doing shots yet.
Describe the costs associated with your care under John F. Randolph at University of Michigan Center for Reproductive Medicine.
Not sure
Describe John F. Randolph's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Michigan Center for Reproductive Medicine.
Haven’t gotten that far yet.
10
Doctor
John F. Randolph
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2022, Unknown Success
NPS
7
NPS
7
Age 35 - 37
2 IVF
PCOS
Recurrent Pregnancy Loss
Unexplained
European
Income $200K - $499K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
[Dr. Marsh was] Caring but didn't feel super hands on. Very busy and difficult to get and appointment. Dr Marsh only consulted my plan other physicians performed the egg retrieval and transfer procedures...While very personable and caring when we spoke it felt like the plans were pretty cut and paste
I think the [University of Michigan Center for Reproductive Medicine's] strengths is obviously access to u of m and its facilities. I definitely feel like all of the staff is very kind and compassionate. I think the biggest challenge is wait time some of the requirements to repeat tests even if it's really not indicated because of certain rules
How was your experience with Erica Marsh at University of Michigan Center for Reproductive Medicine?
Caring but didn't feel super hands on. Very busy and difficult to get and appointment. Dr Marsh only consulted my plan other physicians performed the egg retrieval and transfer procedures. No other comments to share
During treatment, were you treated like a number or a human with Erica Marsh at University of Michigan Center for Reproductive Medicine?
While very personable and caring when we spoke it felt like the plans were pretty cut and paste
Describe your experience with University of Michigan Center for Reproductive Medicine.
I think the clinic's strengths is obviously access to u of m and its facilities. I definitely feel like all of the staff is very kind and compassionate. I think the biggest challenge is wait time some of the requirements to repeat tests even if it's really not indicated because of certain rules. It's probably too early to say since i haven't yet been successful
Describe the costs associated with your care under Erica Marsh at University of Michigan Center for Reproductive Medicine.
I think it really depends on someone's insurance but the procedures were pretty costly
7
Doctor
Erica Marsh
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
7
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
1 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
9
Age 39
6 Fertility Medications
Anovulation
PCOS
European
5th of 5 Docs
4 IVF With Other Docs
4 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Molly Movarek] is knowledgeable and kind. She listens to the patient and treats them as individuals. I have not done retrieval cycles with her, only FETs, so my perspective isn't as comprehensive as it could be. But still, I have had a great impression and would recommend her...She is honest and caring...We've done estrace with high doses that led to success during a prior FET cycle. She is also willing to use adjunct meds...She has excellent bedside manner, listens to my concerns, and comes up with a tailored treatment plan and strategy that meets my personal needs.
[University of Michigan Center for Reproductive Medicine] is a good clinic with kind, knowledgeable providers. I think it would be helpful to be assigned to a particular nurse. If I was, I didn't know it, since different nurses responded to my portal messages...We've done estrace with high doses that led to success during a prior FET cycle. She [Dr. Moravek] is also willing to use adjunct meds...I wasn't assigned to a particular nurse. In general, they are nice.
How was your experience with Molly Moravek at University of Michigan Center for Reproductive Medicine?
She is knowledgeable and kind. She listens to the patient and treats them as individuals. I have not done retrieval cycles with her, only FETs, so my perspective isn't as comprehensive as it could be. But still, I have had a great impression and would recommend her.
What's one piece of advice would you give a prospective patient of Molly Moravek at University of Michigan Center for Reproductive Medicine?
She is honest and caring.
During treatment, were you treated like a number or a human with Molly Moravek at University of Michigan Center for Reproductive Medicine?
She has excellent bedside manner, listens to my concerns, and comes up with a tailored treatment plan and strategy that meets my personal needs.
Describe the protocols Molly Moravek used in your cycles at University of Michigan Center for Reproductive Medicine and their degree of success.
I have only done FETs with Dr. Moravek. We've done estrace with high doses that led to success during a prior FET cycle. She is also willing to use adjunct meds.
Describe your experience with the nursing staff at University of Michigan Center for Reproductive Medicine.
I wasn't assigned to a particular nurse. In general, they are nice.
Describe your experience with University of Michigan Center for Reproductive Medicine.
Michigan is a good clinic with kind, knowledgeable providers. I think it would be helpful to be assigned to a particular nurse. If I was, I didn't know it, since different nurses responded to my portal messages.
Describe the costs associated with your care under Molly Moravek at University of Michigan Center for Reproductive Medicine.
I'm not sure
What specific things went wrong at University of Michigan Center for Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
10
Doctor
Molly Moravek
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
5
NPS
3
Age 35 - 36
2 IVF
Male Factor
Recurrent Pregnancy Loss
European
Income $50K - $99K
Professor
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I like that Dr. Randolph is so compassionate and caring. He spent as much time as we needed answering our questions. My complaint is that we had poorer outcomes than we had expected based on our testing and diagnosis.... Dr. Randolph is extremely compassionate and has a wonderful bedside manner.... The clinic uses a team approach, meaning you won't see the same doctor/nurse/technician for every appointment. This means you can often get questions answered more quickly than if you were only working with one person.
We worked with a team of nurses [at U of MI Center for Repro Med]. Whenever I sent a message through the portal, I would receive a reply back extremely quickly, sometimes immediately. 95% of the nurses I interacted with in person were wonderful and very compassionate.... The clinic uses a team approach, meaning you won't see the same doctor/nurse/technician for every appointment. This means you can often get questions answered more quickly than if you were only working with one person.
How was your experience with John F. Randolph at University of Michigan Center for Reproductive Medicine?
I like that Dr. Randolph is so compassionate and caring. He spent as much time as we needed answering our questions. My complaint is that we had poorer outcomes than we had expected based on our testing and diagnosis.
What's one piece of advice would you give a prospective patient of John F. Randolph at University of Michigan Center for Reproductive Medicine?
Advocate for yourself, and if there's a test you've heard of that you think you might need, ask for it.
During treatment, were you treated like a number or a human with John F. Randolph at University of Michigan Center for Reproductive Medicine?
Dr. Randolph is extremely compassionate and has a wonderful bedside manner.
Describe your experience with the nursing staff at University of Michigan Center for Reproductive Medicine.
We worked with a team of nurses. Whenever I sent a message through the portal, I would receive a reply back extremely quickly, sometimes immediately. 95% of the nurses I interacted with in person were wonderful and very compassionate.
Describe your experience with University of Michigan Center for Reproductive Medicine.
The clinic uses a team approach, meaning you won't see the same doctor/nurse/technician for every appointment. This means you can often get questions answered more quickly than if you were only working with one person.
Describe John F. Randolph's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Michigan Center for Reproductive Medicine.
We were very much encouraged to transfer one embryo, which we did. Dr. Randolph recognizes the risks to mother and baby that come with multiples.
5
Doctor
John F. Randolph
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
3
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2017 - 2018, Successful
NPS
10
NPS
10
Age 33 - 34
5 Fertility Medications
Anovulation
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Samantha Schon] always remains involved in your care, even if she is not in the office that day...is amazing. She is kind, compassionate, and cares deeply for all of her patients. You can tell that having rapport with her patients is very important to her...s an extremely smart and competent physician. I trusted her decision making completely. She personally kept us informed of our test results as they became available and was always there to support us...You are in excellent hands!... it's highly likely that you will meet other docs (including the fellows) along the way...
[University of Michigan Center for Reproductive Medicine is] a group practice so it's highly likely that you will meet other docs (including the fellows) along the way -- however, Dr Schon always remains involved in your care, even if she is not in the office that day...All the nurses we met with were great. They were all kind, patient, and communicated well...You are in excellent hands!...Dr Schon is an extremely smart and competent physician. I trusted her decision making completely. She personally kept us informed of our test results as they became available and was always there to support us.
How was your experience with Samantha Schon at University of Michigan Center for Reproductive Medicine?
Dr Schon is an extremely smart and competent physician. I trusted her decision making completely. She personally kept us informed of our test results as they became available and was always there to support us.
What's one piece of advice would you give a prospective patient of Samantha Schon at University of Michigan Center for Reproductive Medicine?
You are in excellent hands!
During treatment, were you treated like a number or a human with Samantha Schon at University of Michigan Center for Reproductive Medicine?
Dr Schon is amazing. She is kind, compassionate, and cares deeply for all of her patients. You can tell that having rapport with her patients is very important to her.
Describe your experience with the nursing staff at University of Michigan Center for Reproductive Medicine.
All the nurses we met with were great. They were all kind, patient, and communicated well.
Describe your experience with University of Michigan Center for Reproductive Medicine.
It's a group practice so it's highly likely that you will meet other docs (including the fellows) along the way -- however, Dr Schon always remains involved in your care, even if she is not in the office that day
10
Doctor
Samantha Schon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
8
NPS
8
Age 19
Diminished Ovarian Reserve
European
Only Doc Seen
Fertility Medications With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
He [Dr. John Randolph] made it very comfortable due to the fact that I am so young and already have to take hormones for my overall health due to the fact that my body doesn’t produce them due to Turner syndrome which diminished my ovarian reserve.... It’s a weird situation already having to go to a fertility/ obgyn doctor at 18 but the nerves quickly went away after meeting certain people there and the doctor himself especially.
It can be overwhelming when you get into the the waiting area [at Univ of MI] as there are several offices in the waiting area that aren’t his but once you get settled you are all good. The person who greets you at the door is usually amazing because they do not know what you’re going through and want to make you feel comfortable. They get all your vitals and then send you to a room to see the doctor.
How was your experience with John F. Randolph at University of Michigan Center for Reproductive Medicine?
Everyone at the clinic was so nice. It’s a weird situation already having to go to a fertility/ obgyn doctor at 18 but the nerves quickly went away after meeting certain people there and the doctor himself especially.
What's one piece of advice would you give a prospective patient of John F. Randolph at University of Michigan Center for Reproductive Medicine?
He really cares and wants you to have he family you deserve. Even though I haven’t done IVF with donor eggs yet you can just tell he wants you to win and overcome this.
During treatment, were you treated like a number or a human with John F. Randolph at University of Michigan Center for Reproductive Medicine?
He made it very comfortable due to the fact that I am so young and already have to take hormones for my overall health due to the fact that my body doesn’t produce them due to Turner syndrome which diminished my ovarian reserve.
Describe the protocols John F. Randolph used in your cycles at University of Michigan Center for Reproductive Medicine and their degree of success.
In the future I will be doing an IVF cycle with donor eggs or embryo adoption.
Describe your experience with the nursing staff at University of Michigan Center for Reproductive Medicine.
You can communicate with them through an app and they are very quick to respond.
Describe your experience with University of Michigan Center for Reproductive Medicine.
It can be overwhelming when you get into the the waiting area as there are several offices in the waiting area that aren’t his but once you get settled you are all good. The person who greets you at the door is usually amazing because they do not know what you’re going through and want to make you feel comfortable. They get all your vitals and then send you to a room to see the doctor.
Describe the costs associated with your care under John F. Randolph at University of Michigan Center for Reproductive Medicine.
For me due to the donor eggs and possible embryo adoption situation it will be those fees and then adding ivf to that can be up to $30,000
Describe John F. Randolph's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Michigan Center for Reproductive Medicine.
He evaluates your personal situation to make those decisions. I am small and can only transfer one embryo at a time.
8
Doctor
John F. Randolph
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
University of Michigan Center for Reproductive Medicine
Northville (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5