Rated 7
Strongly recommend: 43%Neutral: 22%Don't recommend: 35%7
43% strongly recommend
73 reviews
Operations
7.7
7.7
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
7.5
7.5
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
6.7
6.7
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
7.8
7.8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
6
6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
371
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication is not offered
Selling medication is not offered
Providing backup medication
Providing backup medication

This clinic has 3 offices

Hermitage
875 N. Hermitage Rd. Suite 3
Hermitage, PA 16148
Magee - Pittsburgh
300 Halket St., Suite 5150
Pittsburgh, PA 15213
Penn Hills
419 Rodi Road
Pittsburgh, PA 15235
Show 1 more

73 patient reviews

LGBTQ+
LGBTQ+
2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 32 - 33
4 IUI
Endometriosis
PCOS
Income $100K - $199K
Only Doc Seen
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
We completely trust and respect Dr. Collins. We have had some unexpected events happen to us which was out of Dr. Collins hands. We have met with him multiple times to discuss the next steps. At our egg retrieval we found out our 2 vials of donor sperm from Fairfax cryobank had no motility and severe abnormalities. The transfer was cancelled and I am back on birth control starting lupron injections this week. Dr. Collins has walked us though every step.
Everyone in the office [at UPMC Magee] has your best interest in mind. Even though you might not get the results you want as fast as you would like, everyone is rooting for you. Do your research as far as grants, financial assistance. The office will give you information about all your options...We love all of the nurses in the office. They answer all my questions every time. (Which is ALOT of questions- phone calls, emails)
How was your experience with Robert Collins at UPMC Magee?
We completely trust and respect Dr. Collins. We have had some unexpected events happen to us which was out of Dr. Collins hands. We have met with him multiple times to discuss the next steps. At our egg retrieval we found out our 2 vials of donor sperm from Fairfax cryobank had no motility and severe abnormalities. The transfer was cancelled and I am back on birth control starting lupron injections this week. Dr. Collins has walked us though every step.
What's one piece of advice would you give a prospective patient of Robert Collins at UPMC Magee?
Everyone is different.
Describe the protocols Robert Collins used in your cycles at UPMC Magee and their degree of success.
IUI - day 1 period baseline ultrasound and labs. Day 3-7 oral letrozal. Day 11-15 ultrasound/labs. Trigger shot 36 hours prior to IUI IVF - birth control. Baseline ultrasound/labs with period. Day 3 begin stims. Ultrasound day 5 of stims and every few days until ready for retrieval. Menopur mornings. Follistim evenings. Trigger shot 36 hours prior to retrieval
Describe your experience with your nurse at UPMC Magee.
We love all of the nurses in the office. They answer all my questions every time. (Which is ALOT of questions- phone calls, emails)
Describe your experience with UPMC Magee.
Everyone in the office has your best interest in mind. Even though you might not get the results you want as fast as you would like, everyone is rooting for you. Do your research as far as grants, financial assistance. The office will give you information about all your options.
Describe the costs associated with your care under Robert Collins at UPMC Magee.
$27,000 all costs including donor sperm. 4 IUIs. IVF and all meds. Surgery laparoscopy/hystoscopy covered by insurance.
NPS
10
Doctor
Robert Collins
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
UPMC Magee
Magee - Pittsburgh
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017, Successful
NPS
8
NPS
7
Age 31
3 IUI
Unexplained
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Neutral
Neutral
Successful
I appreciated Dr Menke because when one of my tests got canceled she personally performed the procedure herself. She did not blame me for the cancellation and was very accommodating. She also offered to do phone consultations for follow up. This was very helpful because I did not need to drive to the hospital and I was not charged for the phone call.... I did 3 IUIs with 25mg Clomid, 12 day ultrasound and Ovidrel....
The office [UPMC Magee] was not always organized. I had a test cancelled because I didn’t receive the instructions. I also showed up once for an appointment and they asked why I was there....I showed up for my HSG to find out I had not completed the requirements for it. This had not been conveyed to me ahead of time. Also, they assumed I did not have insurance coverage and sent my prescription to a mail order pharmacy. I had to call twice to have it sent to my pharmacy insurance provider instead.
How was your experience with Marie Menke at UPMC Magee?
I appreciated Dr Menke because when one of my tests got canceled she personally performed the procedure herself. She did not blame me for the cancellation and was very accommodating. She also offered to do phone consultations for follow up. This was very helpful because I did not need to drive to the hospital and I was not charged for the phone call.
What's one piece of advice would you give a prospective patient of Marie Menke at UPMC Magee?
Ask lots of questions and bring someone with you to listen to the answers
During treatment, were you treated like a number or a human with Marie Menke at UPMC Magee?
Spoke to me on a professional level that made me feel human. Was kind during procedures.
Describe the protocols Marie Menke used in your cycles at UPMC Magee and their degree of success.
I did 3 IUIs with 25mg Clomid, 12 day ultrasound and Ovidrel.
Describe your experience with the nursing staff at UPMC Magee.
The office was not always organized. I had a test cancelled because I didn’t receive the instructions. I also showed up once for an appointment and they asked why I was there.
Describe your experience with UPMC Magee.
Stay organized yourself because they may not always be. Ask for written directions for any tests or procedures. Do not hesitate to call with any questions. The ultrasound staff are very kind and friendly
Describe the costs associated with your care under Marie Menke at UPMC Magee.
Ultrasounds were around $300. My initial consultation was $400.
What specific things went wrong at UPMC Magee?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Provided conflicting information
Describe the specific things that went wrong at UPMC Magee.
I showed up for my HSG to find out I had not completed the requirements for it. This had not been conveyed to me ahead of time. Also, they assumed I did not have insurance coverage and sent my prescription to a mail order pharmacy. I had to call twice to have it sent to my pharmacy insurance provider instead.
NPS
8
Doctor
Marie Menke
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
NPS
7
Clinic
UPMC Magee
Magee - Pittsburgh
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014, Unsuccessful
NPS
0
NPS
0
Age 33
Diminished Ovarian Reserve
Endometriosis
European
Income $50K - $99K
Only Doc Seen
Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He delivered the news of my diagnosis without an ounce of compassion and didn't even offer me a tissue. I guess if I could sum it up in one word, I would say that the whole experience made me feel small.
They didn't bother to call with test results on one occasion that definitely would have changed our course of action... All of the interactions with everyone in the office, from the receptionist to the doctor himself were very impersonal and the office felt like an assembly line.
How was your experience with Anthony Wakim at UPMC Magee?
He was very impersonal all the time and downright unprofessional at several points too. He delivered the news of my diagnosis without an ounce of compassion and didn't even offer me a tissue. I guess if I could sum it up in one word, I would say that the whole experience made me feel small.
What's one piece of advice would you give a prospective patient of Anthony Wakim at UPMC Magee?
He seems knowledgable enough about the ins and outs of fertility but he lacks bedside manner and compassion. If you can deal with this, he may be a good fit.
During treatment, were you treated like a number or a human with Anthony Wakim at UPMC Magee?
Even more than a number, I felt like a dollar sign. Throughout the entire process we were never asked how we felt about the recommended treatments. It was just assumed that we would do whatever he said. All of the interactions with everyone in the office, from the receptionist to the doctor himself were very impersonal and the office felt like an assembly line.
Describe your experience with the nursing staff at UPMC Magee.
I've repressed many of these memories, I think, but the nursing staff as a whole seemed very cold and business-like. I don't know if I saw a single person in that office smile.
What specific things went wrong at UPMC Magee?
  • Failed to send your chart to another clinic
  • Failed to convey critical information
Describe the specific things that went wrong at UPMC Magee.
They didn't bother to call with test results on one occasion that definitely would have changed our course of action. On a second occasion, they refused to forward a copy of my history to a regular GYN clinic (NOT another fertility clinic) after we discontinued treatment. Then I was told that I would have to pay $1 per page for them to make copies and I would have to pick up the paperwork in person. This was simply unacceptable.
NPS
0
Doctor
Anthony Wakim
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
1 of 5
Explained risks
2 of 5
Adaptability
2 of 5
NPS
0
Clinic
UPMC Magee
Magee - Pittsburgh
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Successful
NPS
10
NPS
10
Age 39 - 42
2 IVF
Surrogacy
European
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Katari went through IVF treatments herself so she was very compassionate and understanding what we were going through. She’s very easy to talk to and was very patient answering all of our questions....She was very helpful through the entire process and answered all of our questions. She showed compassion and helped guide us the best way she felt possible. She’s a very good doctor and I would recommend her to anyone I know that needs an RE.
They [UPMC Magee] were very helpful throughout the process and answered all of our questions. The staff was very friendly and well organized. It was easy to schedule appointments and get in touch with the staff. I would definitely recommend them....All of the staff has been extremely friendly, nice and supportive throughout our process. They are very knowledgeable and helpful. The answered all of the questions my husband and I had.
How was your experience with Sunita Katari at UPMC Magee?
She was very helpful through the entire process and answered all of our questions. She showed compassion and helped guide us the best way she felt possible. She’s a very good doctor and I would recommend her to anyone I know that needs an RE.
What's one piece of advice would you give a prospective patient of Sunita Katari at UPMC Magee?
Don’t be afraid to ask questions
During treatment, were you treated like a number or a human with Sunita Katari at UPMC Magee?
Dr. Katari went through IVF treatments herself so she was very compassionate and understanding what we were going through. She’s very easy to talk to and was very patient answering all of our questions.
Describe the protocols Sunita Katari used in your cycles at UPMC Magee and their degree of success.
The first cycle I did with Dr. Katari resulted in 21 eggs with 4 embryos created. The second cycle I used Menopur and Cetrotide injections over 11 days. They were able to retrieve 12 eggs and 6 of them fertilized.
Describe your experience with your nurse at UPMC Magee.
All of the staff has been extremely friendly, nice and supportive throughout our process. They are very knowledgeable and helpful. The answered all of the questions my husband and I had.
Describe your experience with UPMC Magee.
They were very helpful throughout the process and answered all of our questions. The staff was very friendly and well organized. It was easy to schedule appointments and get in touch with the staff. I would definitely recommend them.
Describe Sunita Katari's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UPMC Magee.
They want to do an SET this time
NPS
10
Doctor
Sunita Katari
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
UPMC Magee
Magee - Pittsburgh
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 30
1 IUI
Unexplained
European
Income $50K - $99K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I’ve only met [Dr. Menke] once, because we usually see a PA in the office. But I loved her when I met her and I feel like she really wants to do everything to help us conceive. The office feels like a team working toward a goal....We are in the middle of an iui cycle with letrozole and progesterone support. We have unexplained infertility so we are trying to give everything the best chance possible.... It may take a while to be seen initially, but then it moves fast.
Positives: Everything is located right in this office, the office staff are friendly and helpful. I feel really cared for. Great communication especially over the email portal. Negatives: Billing can take a long time through the UPMC system....I love Lacie, our care coordinator. She is always reachable by email, and I feel like she truly knows us. She understands our opinions and desires and we are working together to make that happen.
How was your experience with Marie Menke at UPMC Magee?
I’ve only met her once, because we usually see a PA in the office. But I loved her when I met her and I feel like she really wants to do everything to help us conceive. The office feels like a team working toward a goal.
What's one piece of advice would you give a prospective patient of Marie Menke at UPMC Magee?
It may take a while to be seen initially, but then it moves fast.
During treatment, were you treated like a number or a human with Marie Menke at UPMC Magee?
The nurses all know my and my husbands name, and everyone we saw knew our whole history.
Describe the protocols Marie Menke used in your cycles at UPMC Magee and their degree of success.
We are in the middle of an iui cycle with letrozole and progesterone support. We have unexplained infertility so we are trying to give everything the best chance possible.
Describe your experience with your nurse at UPMC Magee. (Assigned nurse: Lacie Rodman, PA)
I love Lacie, our care coordinator. She is always reachable by email, and I feel like she truly knows us. She understands our opinions and desires and we are working together to make that happen.
Describe your experience with UPMC Magee.
Positives: Everything is located right in this office, the office staff are friendly and helpful. I feel really cared for. Great communication especially over the email portal. Negatives: Billing can take a long time through the UPMC system.
Describe the costs associated with your care under Marie Menke at UPMC Magee.
So far we have paid twice for a copay, my husband’s SA, and some of my initial testing. The medications weren’t a lot, and we are waiting for the bill from the IuI but we are expecting about $400
NPS
10
Doctor
Marie Menke
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
UPMC Magee
Magee - Pittsburgh
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
3
NPS
5
Age 38
Diminished Ovarian Reserve
Income $100K - $199K
Only Doc Seen
IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
Dr. S [Sanfilippo] clearly has a very busy schedule. My partner and I felt very rushed through our consultation and did not get thorough answers to any of our questions. I felt like rather than explaining treatment options to me and tailoring treatment to me as an individual, we were given binders and pamphlets to review on our own-with no opportunity for follow up....Dr. S does not have a very warm bedside manner and doesn't do a great job of listening or providing individualized care.
The clinic [UPMC] is located in a womans hospital, which is a welcoming atmosphere. They made a few errors with my treatment; forgetting medicines, poor or misleading instructions, allergies, etc. They also struggle with timely and clear communication. Again, they're very busy and it causes some issues.... All of the nurses are kind and compassionate. It can be very hard to get ahold of someone and even if you leave a message, they often do not get back to you for several days.
How was your experience with Joseph Sanfilippo at UPMC Magee?
Dr. S does not have a very warm bedside manner and doesn't do a great job of listening or providing individualized care. He comes across as very skilled, but as a new patient, I felt lost and like I was bothering him to ask questions or take up his time.
What's one piece of advice would you give a prospective patient of Joseph Sanfilippo at UPMC Magee?
Have a list of questions ready and do your research PRIOR to an appointment.
During treatment, were you treated like a number or a human with Joseph Sanfilippo at UPMC Magee?
Dr. S clearly has a very busy schedule. My partner and I felt very rushed through our consultation and did not get thorough answers to any of our questions. I felt like rather than explaining treatment options to me and tailoring treatment to me as an individual, we were given binders and pamphlets to review on our own-with no opportunity for follow up.
Describe your experience with the nursing staff at UPMC Magee.
All of the nurses are kind and compassionate. It can be very hard to get ahold of someone and even if you leave a message, they often do not get back to you for several days.
Describe your experience with UPMC Magee.
The clinic is located in a womans hospital, which is a welcoming atmosphere. They made a few errors with my treatment; forgetting medicines, poor or misleading instructions, allergies, etc. They also struggle with timely and clear communication. Again, they're very busy and it causes some issues.
Describe the costs associated with your care under Joseph Sanfilippo at UPMC Magee.
Still adding them up
What specific things went wrong at UPMC Magee?
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Scheduled the wrong procedure
NPS
3
Doctor
Joseph Sanfilippo
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
2 of 5
Explained risks
1 of 5
NPS
5
Clinic
UPMC Magee
Magee - Pittsburgh
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
1 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
7
NPS
5
Age 30 - 31
1 IVF
1 Egg Freezing
Diminished Ovarian Reserve
Recurrent Pregnancy Loss
European
Income $100K - $199K
Doctor
1st of 3 Docs
2 IVF With Other Docs
2 Egg Freezing With Other Docs
Neutral
Doesn't Recommend
Successful
Dr. Menke was great, she is limited by the setup of the clinic. She did listen to us and our cycle had a great outcome despite starting poorly. She was compassionate. I think she's quite smart. We overall were very happy with her as a doctor...treatment was not specific to me- at all...I paid completely out of pocket for treatment. I did have coverage for my initial diagnosis but all IVF/PGS treatment was out of pocket.
Biggest strength are the doctors [at UPMC Magee]. Many weaknesses, all related to nursing and ultrasound staff, who all need a very serious course in sensitivity training. I once had an ultrasound tech ask my husband and I why we didn't just adopt ... the kicker was that she was doing an US for a miscarriage that we were having that day...the clinic is very RN run, and not in a good way
How was your experience with Marie Menke at UPMC Magee?
Dr. Menke was great, she is limited by the setup of the clinic. She did listen to us and our cycle had a great outcome despite starting poorly. She was compassionate. I think she's quite smart. We overall were very happy with her as a doctor
What's one piece of advice would you give a prospective patient of Marie Menke at UPMC Magee?
the clinic is very RN run, and not in a good way
During treatment, were you treated like a number or a human with Marie Menke at UPMC Magee?
treatment was not specific to me- at all
Describe your experience with the nursing staff at UPMC Magee.
You are not assigned to a specific RN , therefore none of them really know you or your case. This translates to no one advocating for you. Also, they're overworked and busy and there is a culture where they sort of run the clinic and "protect the doctors" from patient contact.
Describe your experience with UPMC Magee.
Biggest strength are the doctors. Many weaknesses, all related to nursing and ultrasound staff, who all need a very serious course in sensitivity training. I once had an ultrasound tech ask my husband and I why we didn't just adopt ... the kicker was that she was doing an US for a miscarriage that we were having that day.
Describe the costs associated with your care under Marie Menke at UPMC Magee.
I paid completely out of pocket for treatment. I did have coverage for my initial diagnosis but all IVF/PGS treatment was out of pocket. Which made our experience with staff all the more intolerable.
What specific things went wrong at UPMC Magee?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
NPS
7
Doctor
Marie Menke
NPS
Humanity
2 of 5
Communication
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
2 of 5
NPS
5
Clinic
UPMC Magee
Magee - Pittsburgh
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Unsuccessful
NPS
3
NPS
7
Age 27 - 29
4 Fertility Medications
PCOS
European
Black or African-American
Native American
Income $0 - $49K
2nd of 3 Docs
Doesn't Recommend
Neutral
Unsuccessful
He [Dr. Wakim] is a good at what he does just isnt very personable...Never remembered what we discussed or i guess didnt write down everything, and not very compassionate...And when treatments fail no reassurance of furture treatments working...Just not what i was expecting, wanted more conpassion and understanding.
Clinic [UPMC Magee] is great. Sometimes there were emergencies that took priority over scheduled appointment so sometimes making back to school or work aren't always possible. With so many appointments it is hard when you dont get seen in time...The nurses were why i kept going, they motivated me and hugged me when i left his office in tears. They were so respectful and i wouldnt have made it as far as i did without them. They really are top notch!
How was your experience with Anthony Wakim at UPMC Magee?
Just not what i was expecting, wanted more conpassion and understanding. Lack of warmth and how could a man ever underatand the emptiness you feel when youve been told that getting pregnant naturally is not an option. And when treatments fail no reassurance of furture treatments working
What's one piece of advice would you give a prospective patient of Anthony Wakim at UPMC Magee?
He is a good at what he does just isnt very personable
During treatment, were you treated like a number or a human with Anthony Wakim at UPMC Magee?
Never remembered what we discussed or i guess didnt write down everything, and not very compassionate
Describe your experience with the nursing staff at UPMC Magee.
The nurses were why i kept going, they motivated me and hugged me when i left his office in tears. They were so respectful and i wouldnt have made it as far as i did without them. They really are top notch!
Describe your experience with UPMC Magee.
Clinic is great. Sometimes there were emergencies that took priority over scheduled appointment so sometimes making back to school or work aren't always possible. With so many appointments it is hard when you dont get seen in time.
Describe the costs associated with your care under Anthony Wakim at UPMC Magee.
Pennsylvania has no insurance coverage for any fertility treatments. The only thing my insurance covered was the office visits.
NPS
3
Doctor
Anthony Wakim
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
NPS
7
Clinic
UPMC Magee
Magee - Pittsburgh
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unknown Success
NPS
10
NPS
10
Age 31 - 32
1 IUI
Diminished Ovarian Reserve
Male Factor
Tubal Blockage
Income $200K - $499K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Great experience with Dr Sanfillipo. He shows compassion and takes his time explaining everything. He explains things in ways for someone not in the medical field can understand, which I've found some doctors have difficulty doing. He took his time and listened to all of my questions and concerns. I never felt like I was asking a dumb question...Dr S took his time to explain every detail of our diagnosis and our best options. He was not in a rush to get out of the door. He was there to answer all questions and was very compassionate towards us
Be prepared to leave messages with every phone call [at UPMC Magee]. It's better to leave detailed messages so they can have answers for you when they return the call...Medications were 4K IVF was 12k...Dr S took his time to explain every detail of our diagnosis and our best options. He was not in a rush to get out of the door. He was there to answer all questions and was very compassionate towards us...We liked him so much we are sticking with him for round two.
How was your experience with Joseph Sanfilippo at UPMC Magee?
Great experience with Dr Sanfillipo. He shows compassion and takes his time explaining everything. He explains things in ways for someone not in the medical field can understand, which I've found some doctors have difficulty doing. He took his time and listened to all of my questions and concerns. I never felt like I was asking a dumb question. Yes, our first round was not successful but had nothing to do with him. My body did not respond the way we were hoping. We liked him so much we are sticking with him for round two.
What's one piece of advice would you give a prospective patient of Joseph Sanfilippo at UPMC Magee?
Don't be afraid to ask questions if you don't understand. He will take the time to explain everything.
During treatment, were you treated like a number or a human with Joseph Sanfilippo at UPMC Magee?
Dr S took his time to explain every detail of our diagnosis and our best options. He was not in a rush to get out of the door. He was there to answer all questions and was very compassionate towards us
Describe your experience with UPMC Magee.
Be prepared to leave messages with every phone call. It's better to leave detailed messages so they can have answers for you when they return the call.
Describe the costs associated with your care under Joseph Sanfilippo at UPMC Magee.
Medications were 4K IVF was 12k My insurance does not cover fertility treatments.
NPS
10
Doctor
Joseph Sanfilippo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
NPS
10
Clinic
UPMC Magee
Magee - Pittsburgh
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2015 - 2016, Successful
NPS
10
NPS
10
Age 31 - 32
3 IUI
1 IVF
Diminished Ovarian Reserve
Male Factor
European
Income $200K - $499K
Doctor
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Waking [Dr. Anthony Wakim] was very intelligent and personable. He did give me hope for the first time. My only issue was that he wanted me to do more IUIs than I wanted but was understandable and agreeable when I wanted to proceed to the next step.... With the IUIs, I was on clomid for 5 days without any other meds. For IVF, I was on gonal f, microdose hcg at first. They did need to be increased as my estrogen did not raise quick enough. Once it did I was started on cetrotide and then ovidrel for trigger. I was also on a baby aspirin after transfer up until my 6 week ultrasound.
[UPMC Magee is in a] Bad location, cost seems more than other states. Good results though. Was nice to have everything done in the same place. Strengths were the callback system. Left directions so I didn't have to wait for a call.... They [the nursing staff] seemed to be organized and were very helpful in answering questions... I felt like I saw the same PA several times and she never remembered me. But everyone was overall nice and helpful.
How was your experience with Anthony Wakim at UPMC Magee?
Dr. Waking was very intelligent and personable. He did give me hope for the first time. My only issue was that he wanted me to do more IUIs than I wanted but was understandable and agreeable when I wanted to proceed to the next step.
What's one piece of advice would you give a prospective patient of Anthony Wakim at UPMC Magee?
Do your research. Know what questions to ask and don't be afraid to ask them.
During treatment, were you treated like a number or a human with Anthony Wakim at UPMC Magee?
I felt like I saw the same PA several times and she never remembered me. But everyone was overall nice and helpful.
Describe the protocols Anthony Wakim used in your cycles at UPMC Magee and their degree of success.
With the IUIs, I was on clomid for 5 days without any other meds. For IVF, I was on gonal f, microdose hcg at first. They did need to be increased as my estrogen did not raise quick enough. Once it did I was started on cetrotide and then ovidrel for trigger. I was also on a baby aspirin after transfer up until my 6 week ultrasound.
Describe your experience with the nursing staff at UPMC Magee.
They seemed to be organized and were very helpful in answering questions.
Describe your experience with UPMC Magee.
Bad location, cost seems more than other states. Good results though. Was nice to have everything done in the same place. Strengths were the callback system. Left directions so I didn't have to wait for a call.
Describe the costs associated with your care under Anthony Wakim at UPMC Magee.
Around 17,000
Describe Anthony Wakim's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UPMC Magee.
Originally was only supposed to be one embryo but due to the quality they decided to transfer 2
NPS
10
Doctor
Anthony Wakim
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
UPMC Magee
Magee - Pittsburgh
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2015, Unknown Success
NPS
10
NPS
10
Age 32 - 34
Diminished Ovarian Reserve
Male Factor
European
Income $100K - $199K
Consultant
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
My husband and I both have some rather abnormal issues, and she handled all of our questions, and each step in both of our care process with ease and skill... we never felt rushed.
The entire team at Magee is AMAZING. Everyone from the receptionist at the front desk (who knows my name!), to the RN's, to the phlebotomists cared about me as a human.
How was your experience with Shweta Nayak at UPMC Magee?
She is wonderful. Her bedside manner so calm and so kind. My husband and I both have some rather abnormal issues, and she handled all of our questions, and each step in both of our care process with ease and skill. She spent 90 minutes speaking with us about our first cycle, answering every single question we both had; we never felt rushed. She performed many of my procedures, she was skilled and made me feel as comfortable as possible.
What's one piece of advice would you give a prospective patient of Shweta Nayak at UPMC Magee?
Be open and honest about your worries and questions.
During treatment, were you treated like a number or a human with Shweta Nayak at UPMC Magee?
The entire team at Magee is AMAZING. Everyone from the receptionist at the front desk (who knows my name!), to the RN's, to the phlebotomists cared about me as a human. When going through infertility treatments, it is so easy to remove the human factor. It's just a lot of poking and prodding. I've been going to Magee for nearly two years now, and I've never, ever felt like I was just a number. I can't tell you how much that means to me.
Describe your experience with your nurse at UPMC Magee. (Assigned nurse: Lisa )
This process is scary and confusing. I've called the RN line many times about silly things and they always called me back quickly, answered my questions, and didn't ever make me feel like I was wasting their time, or that my question was too small, or too silly.
NPS
10
Doctor
Shweta Nayak
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
UPMC Magee
Magee - Pittsburgh
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Educational Resources
7 of 5
2010 - 2011, Unsuccessful
NPS
5
NPS
5
Age 38 - 39
1 IVF
Recurrent Pregnancy Loss
Unexplained
Ashkenazi Jewish
Income $200K - $499K
Lawyer
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Depending on the fellow assisting Dr. Sanfilippo I felt more like a human. However, the entire proves was very much impersonal.... liked that he was honest, but did not like that my multiple miscarriages could not be explained as all my tests came back normal. Eventually, only after going through IVF treatment did we discover that the issue was Luteau Phase Defect and that the solution was simply to inject myself during the first trimester of pregnancy with progesterone.
The clinic [UPMC Fertility] is located at Magee. It is clean and easy to access....There is a large nursing staff used by a number of doctors. They tend to get to know the patients and as they do they warm up to us, but it takes a while....Depending on the fellow assisting Dr. Sanfilippo I felt more like a human. However, the entire proves was very much impersonal.
How was your experience with Joseph Sanfilippo at UPMC Magee?
I liked that he was honest, but did not like that my multiple miscarriages could not be explained as all my tests came back normal. Eventually, only after going through IVF treatment did we discover that the issue was Luteau Phase Defect and that the solution was simply to inject myself during the first trimester of pregnancy with progesterone. It was a lot of heartache to reach this conclusion, but ultimately I am now a mother of 1 and 9 months pregnant with my second. Both naturally conceived and maintained by injecting progesterone during the first 13 weeks of pregnancy.
What's one piece of advice would you give a prospective patient of Joseph Sanfilippo at UPMC Magee?
Leave no stone unturned, the simplest of solutions could be overlooked by the providers as they tend to focus so much on the more complicated factors.
During treatment, were you treated like a number or a human with Joseph Sanfilippo at UPMC Magee?
Depending on the fellow assisting Dr. Sanfelippo I felt more like a human. However, the entire proves was very much impersonal.
Describe your experience with the nursing staff at UPMC Magee.
There is a large nursing staff used by a number of doctors. They tend to get to know the pacients and as they do they warm up to us, but it takes a while.
Describe your experience with UPMC Magee.
The clinic is located at Magee. It is clean and easy to access.
Describe the costs associated with your care under Joseph Sanfilippo at UPMC Magee.
The costs are expensive, but luckily my insurance covered most of it.
NPS
5
Doctor
Joseph Sanfilippo
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
NPS
5
Clinic
UPMC Magee
Magee - Pittsburgh
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2015, Unsuccessful
NPS
0
NPS
0
Age 35
Unexplained
European
Income $100K - $199K
Marketer or PR
1st of 2 Docs
3 IUI With Other Docs
IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
His bedside manner was deplorable. It was like he was God. We drove nearly 2 hours each way to get to appointments and he spent very little time with us. During our last procedure he became very nasty in the OR
Be sure to ask specific questions when you are with the nurses or doctor. You aren’t really given another chance to do so. Dr Wakim does not do phone conferences so everything is face to face. We were also not told that we could monitor locally. They didn’t really offer insight on anything. Assumed we knew the process
How was your experience with Anthony Wakim at UPMC Magee?
His bedside manner was deplorable. It was like he was God. We drove nearly 2 hours each way to get to appointments and he spent very little time with us. During our last procedure he became very nasty in the OR
What's one piece of advice would you give a prospective patient of Anthony Wakim at UPMC Magee?
Don’t bother
During treatment, were you treated like a number or a human with Anthony Wakim at UPMC Magee?
We were not given a point of contact and had to navigate the process by ourselves.
Describe your experience with the nursing staff at UPMC Magee.
The clinic did not offer us one point of contact. You go in for meetings and then if you have questions it’s a hassle to get answers. The nurses also did not stick to our plan we created with the dr
Describe your experience with UPMC Magee.
Be sure to ask specific questions when you are with the nurses or doctor. You aren’t really given another chance to do so. Dr Wakim does not do phone conferences so everything is face to face. We were also not told that we could monitor locally. They didn’t really offer insight on anything. Assumed we knew the process
Describe the costs associated with your care under Anthony Wakim at UPMC Magee.
$8,000 IVF, $3,000 embryo transfer. All meds were approximately $4,000 combined
What specific things went wrong at UPMC Magee?
  • Failed to convey critical information
NPS
0
Doctor
Anthony Wakim
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Explained risks
2 of 5
Adaptability
1 of 5
NPS
0
Clinic
UPMC Magee
Magee - Pittsburgh
NPS
Operations
1 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
Unsuccessful
NPS
3
NPS
4
Unexplained
European
Income $50K - $99K
Nurse or HC Services
1st of 3 Docs
15 IUI With Other Docs
1 IVF With Other Docs
1 Egg Freezing With Other Docs
1 Embryo Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Never felt like they took the time to understand our situation. nor, did they try to make the process any easier for us and in fact we felt like they made it harder.
I had to text my Hubby in the waiting room to see what was going on. he was told they forgot about me.
How was your experience with Anthony Wakim at UPMC Magee?
I never felt like they took the time to understand our situation. nor, did they try to make the process any easier for us and in fact we felt like they made it harder. We felt like we were just a number in a huge baby factory!
During treatment, were you treated like a number or a human with Anthony Wakim at UPMC Magee?
during one of my IUI's I was left in the room on the table waiting for my insemination for over 30 mins. when no one came in I had to text my Hubby in the waiting room to see what was going on. he was told they forgot about me. it took them another 20 mins to come in and do the insemination!
Describe your experience with the nursing staff at UPMC Magee.
The PA was very sweet and tried to make each appointment a positive one.
What specific things went wrong at UPMC Magee?
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Lost or damaged samples
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at UPMC Magee.
I was left in an exam room on the table for almost an hr for my insemination. The sperm only have a limited amount of time that they are viable on the warmed. I also had a cycle where i called with an positive OPK and they didn't want to see me for an additional day or send me for labs and by the time we were seen my level was borderline too high to do the IUI and have a good sucess rate!
NPS
3
Doctor
Anthony Wakim
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
NPS
4
Clinic
UPMC Magee
Magee - Pittsburgh
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
2013 - 2014, Successful
NPS
8
NPS
7
Age 25 - 26
5 Fertility Medications
Ashkenazi Jewish
Income $50K - $99K
Only Doc Seen
Neutral
Neutral
Successful
I was being treated for secondary infertility with unique religious considerations for my treatment. Dr. Gosman was incredibly supportive and understanding and willing to accommodate my unique needs and try different things. I still remember my first visit with her, after over a year of trying and failing to conceive, she said to me "You've had a baby before, and you'll have one again." She gave me so much hope at a time when I was feeling hopeless.
I was being treated for secondary infertility with unique religious considerations for my treatment. Dr. Gosman was incredibly supportive and understanding and willing to accommodate my unique needs and try different things. I still remember my first visit with her, after over a year of trying and failing to conceive, she said to me "You've had a baby before, and you'll have one again." She gave me so much hope at a time when I was feeling hopeless.
During treatment, were you treated like a number or a human with Gabriella Gosman at UPMC Magee?
I was being treated for secondary infertility with unique religious considerations for my treatment. Dr. Gosman was incredibly supportive and understanding and willing to accommodate my unique needs and try different things. I still remember my first visit with her, after over a year of trying and failing to conceive, she said to me "You've had a baby before, and you'll have one again." She gave me so much hope at a time when I was feeling hopeless.
NPS
8
Doctor
Gabriella Gosman
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
NPS
7
Clinic
UPMC Magee
Magee - Pittsburgh
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
4
NPS
7
Age 28 - 29
3 IUI
Male Factor
European
Income $50K - $99K
Only Doc Seen
Fertility Medications With Other Docs
Doesn't Recommend
Neutral
Unsuccessful
The one time I met with her [Dr. Katari] she seemed really nice and knowledgeable. But after that one appointment it felt like she wasn’t directing my treatment at all, but rather I was just going through a pre-prescribed series of hoops. ... I only had one face to face visit with my Dr. over the course of several months of treatment. Everything was done through the nurses or through messages online. I didn’t really feel like anyone was paying attention to my case personally. ...
The clinic [UPMC Magee] was organized, wait times were realistic. One area for improvement would be additional support for figuring out the financial/insurance side of things. I felt like they just left me to figure out a lot of that part on my own which was overwhelming. ... Most of my communication at the clinic was through the nurses. They were very responsive. I liked that there was an online portal to email questions etc.
How was your experience with Sunita Katari at UPMC Magee?
The one time I met with her she seemed really nice and knowledgeable. But after that one appointment it felt like she wasn’t directing my treatment at all, but rather I was just going through a pre-prescribed series of hoops.
What's one piece of advice would you give a prospective patient of Sunita Katari at UPMC Magee?
Ask for more face to face visits with the Dr. herself rather than just working through the nurses.
During treatment, were you treated like a number or a human with Sunita Katari at UPMC Magee?
I only had one face to face visit with my Dr. over the course of several months of treatment. Everything was done through the nurses or through messages online. I didn’t really feel like anyone was paying attention to my case personally.
Describe the protocols Sunita Katari used in your cycles at UPMC Magee and their degree of success.
We tried 3 cycles of IUI (two of which I took clomid). Our fertility issue is with sperm motility, so the hope was to “lessen the distance” the sperm had to travel, and with the clomid I guess to hopefully increase the chances with possibly ovulating multiple eggs. All three cycles failed.
Describe your experience with the nursing staff at UPMC Magee.
Most of my communication at the clinic was through the nurses. They were very responsive. I liked that there was an online portal to email questions etc.
Describe your experience with UPMC Magee.
The clinic was organized, wait times were realistic. One area for improvement would be additional support for figuring out the financial/insurance side of things. I felt like they just left me to figure out a lot of that part on my own which was overwhelming.
Describe the costs associated with your care under Sunita Katari at UPMC Magee.
Not sure yet
Describe Sunita Katari's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UPMC Magee.
N/A
What specific things went wrong at UPMC Magee?
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at UPMC Magee.
A couple times I had to call in to get results because they failed to inform me.
NPS
4
Doctor
Sunita Katari
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
2 of 5
NPS
7
Clinic
UPMC Magee
Magee - Pittsburgh
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
2018, Successful
NPS
10
NPS
10
Age 26
1 IUI
PCOS
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
We met with [Dr. Joseph Sanfilippo] only twice and I dealt with the nurses most of the time during my procedures and treatment...took time to explain my diagnosis and gave me the treatment options. He gave me time to ask all my questions and heard what I said and cleared all my doubts...I have PCOS and I was suggested to try Aggresive Letrozole IUI as it was the effective one
I went to UPMC Maggee Clinic and they were very good in taking care of the patients. I was treated good. Appointments were scheduled properly. I didnt have any mess up in that. Not much wait time. You have a self check in option and not much wait time...I dealt with the nurses most of the time during my procedures and treatment. They were so compassionate. When I have any questions I give them a call and they called me back within 1-2 hours from my call and clarify all my doubts.
How was your experience with Joseph Sanfilippo at UPMC Magee?
Joseph Sanfilipo took time to explain my diagnosis and gave me the treatment options. He gave me time to ask all my questions and heard what I said and cleared all my doubts. I met him only twice and I dealt with the nurses most of the time during my procedures and treatment.
What's one piece of advice would you give a prospective patient of Joseph Sanfilippo at UPMC Magee?
Ask lot of questions. Don't hesitate in clearing your doubts. He will give you time to ask all your questions. Be prepared with all your questions before the appoinment.
During treatment, were you treated like a number or a human with Joseph Sanfilippo at UPMC Magee?
Joseph Sanfilipo took time to explain my diagnosis and gave me the treatment options. He gave me time to ask all my questions and heard what I said and cleared all my doubts.
Describe the protocols Joseph Sanfilippo used in your cycles at UPMC Magee and their degree of success.
I have PCOS and I was suggested to try Aggresive Letrozole IUI as it was the effective one
Describe your experience with your nurse at UPMC Magee.
We met with Joseph Sanfilippo only twice and I dealt with the nurses most of the time during my procedures and treatment. They were so compassionate. When I have any questions I give them a call and they called me back within 1-2 hours from my call and clarify all my doubts.
Describe your experience with UPMC Magee.
I went to UPMC Maggee Clinic and they were very good in taking care of the patients. I was treated good. Appointments were scheduled properly. I didnt have any mess up in that. Not much wait time. You have a self check in option and not much wait time
What specific things went wrong at UPMC Magee?
  • Failed to call with results
  • Failed to convey critical information
NPS
10
Doctor
Joseph Sanfilippo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
5 of 5
NPS
10
Clinic
UPMC Magee
Magee - Pittsburgh
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2020, Consult
NPS
9
NPS
9
Age 32
Income $0 - $49K
Only Doc Seen
IUI With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I had scheduled a consultation, but with vivid19 was worried that it would be stalled indefinitely. I got a call from the nurse to set-up a video appointment even early then the originally scheduled. The dr [Sanfilippo] was knowledgeable and was able to walk me through the process including the next steps with us being in the current situation with covid19 and the stay home order in my state....I have a clear understanding of the upcoming steps and the nursing staff responded quickly to questions I had later.
They [UPMC] were able to adapt to tele health in light of covid19. I have not been to the facilities as of yet, but I am looking forward to it once the situation with covid19 situation clears up enough to allow me to and to move on to the next steps... I had scheduled a consultation, but with vivid19 was worried that it would be stalled indefinitely. I got a call from the nurse to set-up a video appointment even early then the originally scheduled. The dr [Sanfilippo] was knowledgeable and was able to walk me through the process
How was your experience with Joseph Sanfilippo at UPMC Magee?
I’m just getting started in the process, but the dr. Seems knowledgeable and competent. I I’m very hopeful that the process will be successful. I have a clear understanding of the upcoming steps and the nursing staff responded quickly to questions I had later.
During treatment, were you treated like a number or a human with Joseph Sanfilippo at UPMC Magee?
I had scheduled a consultation, but with vivid19 was worried that it would be stalled indefinitely. I got a call from the nurse to set-up a video appointment even early then the originally scheduled. The dr was knowledgeable and was able to walk me through the process including the next steps with us being in the current situation with covid19 and the stay home order in my state.
Describe your experience with UPMC Magee.
They were able to adapt to tele health in light of covid19. I have not been to the facilities as of yet, but I am looking forward to it once the situation with covid19 situation clears up enough to allow me to and to move on to the next steps
NPS
9
Doctor
Joseph Sanfilippo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
NPS
9
Clinic
UPMC Magee
Magee - Pittsburgh
NPS
Operations
5 of 5
Scheduling
5 of 5
Nursing Staff
4 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2023, Unsuccessful
NPS
10
NPS
10
Age 26 - 34
5 IUI
Anovulation
Endometriosis
PCOS
Unexplained
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
LGBTQ+
Strongly Recommends
Strongly Recommends
Unsuccessful
He [Dr. Joseph Sanfilippo] has always been very thorough. He’s always been willing to listen to my needs and wants and try to make that happen to the best of his abilities. He’s always been honest and kind and patient. Even after reoccurent failure at achieving pregnancy, he has never given up on us and has been an amazing doctor overall! So much so, that I cant imagine going anywhere else for treatment.
Their [UPMC Magee] strength is that they have a wide range of options for fertility and conceiving. They prioritize women's health above all else. They are willing to work with you in all aspects. The only weaknes I would say is its sometimes hard to get ahold of nursing staff or make an appointment over the phone...[nurses are] Kind, caring, good listeners, always answered questions and made sure I was comfortable.
How was your experience with Joseph Sanfilippo at UPMC Magee?
He is kind, caring, patient and always willing to listen to our wants and needs. If we wanted to go a specific route, he made it happen. Even after reoccurrent failures he never gave up on us and always pushed forward to give us more answers and opportunities. I honestly dont think I could find someone better to be my fertility doctor.
What's one piece of advice would you give a prospective patient of Joseph Sanfilippo at UPMC Magee?
Be open with him about what you want. He will make it happen if its possible.
During treatment, were you treated like a number or a human with Joseph Sanfilippo at UPMC Magee?
He has always been very thorough. He’s always been willing to listen to my needs and wants and try to make that happen to the best of his abilities. He’s always been honest and kind and patient. Even after reoccurent failure at achieving pregnancy, he has never given up on us and has been an amazing doctor overall! So much so, that I cant imagine going anywhere else for treatment.
Describe the protocols Joseph Sanfilippo used in your cycles at UPMC Magee and their degree of success.
We started with medicated cycles using letrozole, as clomid was used in the past and did not produce results. He instructed me to test for ovulation and have sex the day of and the days following a positive test. When we fid our IUIs with him it was medicated as well, with letrozole being taken on cycle day 3-7 I believe and I was to come in for a scan around cycle day 12 to see if my follicles were within an acceptable range. Then I was instructed to test for ovulation and call them to inform them of such. They would the. Tell me to use the trigger shot ovidrel at a certain time and would schedule me and my husband to come in within a specific time within 24-48 hours to have the IUI performed. I was then told after it was complete to use a progesterone suppository pill and test for pregnancy close to my period date.
Describe your experience with the nursing staff at UPMC Magee.
Kind, caring, good listeners, always answered questions and made sure I was comfortable.
Describe your experience with UPMC Magee.
Their strength is that they have a wide range of options for fertility and conceiving. They prioritize women's health above all else. They are willing to work with you in all aspects. The only weaknes I would say is its sometimes hard to get ahold of nursing staff or make an appointment over the phone.
Describe the costs associated with your care under Joseph Sanfilippo at UPMC Magee.
My health insurance has covered most of my procedures. Some testing over the course of years I had to pay $200 out of pocket once but thats it. IVF is not covered and costs $13,000.
Describe Joseph Sanfilippo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UPMC Magee.
Didnt do IVF
NPS
10
Doctor
Joseph Sanfilippo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
LGBTQ+ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
UPMC Magee
Pittsburgh (closed)
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
LGBTQ+ Care
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018, Unsuccessful
NPS
4
NPS
3
Age 37
2 IUI
Anovulation
Diminished Ovarian Reserve
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I like her [Dr. Sunita Katari] as a person and I really felt like she wanted me to be a mom and she will always answer emails but I felt like she’d be better with easier cases. I never felt like she thought about my treatment and never looked at my chart and records until she was in the room. I was never confident that’s I was getting the best treatment... I remember her saying she used the same protocol for every ivf.
They [UPMC Magee] are Always open and answer messsages quickly. But they are not compassionate and I don’t feel like they are thorough and I don’t feel like they like hard cases. You really have to advocate for yourself.... They [the nursing staff] always answer messages quickly but I never felt they cared or would advocate for me
How was your experience with Sunita Katari at UPMC Magee?
I like her as a person and I really felt like she wanted me to be a mom and she will always answer emails but I felt like she’d be better with easier cases. I never felt like she thought about my treatment and never looked at my chart and records until she was in the room. I was never confident that’s I was getting the best treatment
What's one piece of advice would you give a prospective patient of Sunita Katari at UPMC Magee?
Be an advocate for yourself. Research and know what treatment you want to do. She’ll let you do it but you have to suggest it
During treatment, were you treated like a number or a human with Sunita Katari at UPMC Magee?
I didn’t feel like she wanted hard cases and only felt like she looked at my chart when she came in the room and didn’t really think treatments through
Describe the protocols Sunita Katari used in your cycles at UPMC Magee and their degree of success.
I remember her saying she used the same protocol for every ivf.
Describe your experience with the nursing staff at UPMC Magee.
They always answer messages quickly but I never felt they cared or would advocate for me
Describe your experience with UPMC Magee.
They are Always open and answer messsages quickly. But they are not compassionate and I don’t feel like they are thorough and I don’t feel like they like hard cases. You really have to advocate for yourself.
Describe the costs associated with your care under Sunita Katari at UPMC Magee.
I was lucky to have full coverage
What specific things went wrong at UPMC Magee?
  • Provided conflicting information
Describe the specific things that went wrong at UPMC Magee.
They didn’t do any of those things. I just felt like they weren’t efficient
NPS
4
Doctor
Sunita Katari
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
3 of 5
NPS
3
Clinic
UPMC Magee
Pittsburgh (closed)
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Unsuccessful
NPS
7
NPS
5
Age 33 - 35
1 IUI
Unexplained
European
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Neutral
Doesn't Recommend
Unsuccessful
She [Dr. Marie Menke] thoroughly looked into my chart and followed up with what she said she was going to. She actually called me 5 minutes after I left her office to update me on insurance coverage...I only had treatment with dr menke for one iui. She kindly gave me letrozole instead of clomid because I had such a bad experience with clomid in the past...Dr menke is very straightforward, she gives you the facts but she does it in a respectable and compassionate way. She comes across as a caring doctor.
The clinic [UPMC Magee] has an Acupuncturist which is a great asset for them...Over the 3 years I have been going to this office I have not had a good experience with the nurses. With the exception of maybe 2-3 nurses, they were not very compassionate or considerate of me as a patient...I only had treatment with dr menke for one iui. She kindly gave me letrozole instead of clomid because I had such a bad experience with clomid in the past
How was your experience with Marie Menke at UPMC Magee?
Dr menke is very straightforward, she gives you the facts but she does it in a respectable and compassionate way. She comes across as a caring doctor. When I have an appointment with her it is in her office and not in an exam room where I have to see a med srudent while waiting for her. She thoroughly looked into my chart and followed up with what she said she was going to. She actually called me 5 minutes after I left her office to update me on insurance coverage
What's one piece of advice would you give a prospective patient of Marie Menke at UPMC Magee?
Come prepared with questions
During treatment, were you treated like a number or a human with Marie Menke at UPMC Magee?
Dr menke is very nice and personable. She is a very caring doctor
Describe the protocols Marie Menke used in your cycles at UPMC Magee and their degree of success.
I only had treatment with dr menke for one iui. She kindly gave me letrozole instead of clomid because I had such a bad experience with clomid in the past
Describe your experience with the nursing staff at UPMC Magee.
Over the 3 years I have been going to this office I have not had a good experience with the nurses. With the exception of maybe 2-3 nurses, they were not very compassionate or considerate of me as a patient
Describe your experience with UPMC Magee.
The clinic has an Acupuncturist which is a great asset for them.
Describe the costs associated with your care under Marie Menke at UPMC Magee.
Specialist copay for office visits and deductible for iui
NPS
7
Doctor
Marie Menke
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
NPS
5
Clinic
UPMC Magee
Pittsburgh (closed)
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Unsuccessful
NPS
5
NPS
0
Age 32 - 33
3 IUI
1 IVF
Unexplained
European
Income $100K - $199K
Nurse or HC Services
1st of 3 Docs
2 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Joseph Sanfilippo] has good bedside manner and did treat us with much respect. I feel like he didn’t look into much more than it’s just unexplained infertility. After my Ivf failed and I miscarried the response was it was just bad luck we should try again. But we simply couldn’t afford it.
The nurses [at UPMC Magee] were rude and not very compassionate...Around 15k for Ivf and 2500 for each iui...The clinic does have an acupuncturist who is amazing and a great help to have on this journey. Appointments are typically early and there isn’t much wait times for lab draws and ultrasounds. The front desk staff can be rather rude...He [Dr. Joseph Sanfilippo] has good bedside manner and did treat us with much respect. I feel like he didn’t look into much more than it’s just unexplained infertility. After my Ivf failed and I miscarried the response was it was just bad luck we should try again. But we simply couldn’t afford it.
How was your experience with Joseph Sanfilippo at UPMC Magee?
He has good bedside manner and did treat us with much respect. I feel like he didn’t look into much more than it’s just unexplained infertility. After my Ivf failed and I miscarried the response was it was just bad luck we should try again. But we simply couldn’t afford it.
Describe your experience with the nursing staff at UPMC Magee.
The nurses were rude and not very compassionate.
Describe your experience with UPMC Magee.
The clinic does have an acupuncturist who is amazing and a great help to have on this journey. Appointments are typically early and there isn’t much wait times for lab draws and ultrasounds. The front desk staff can be rather rude.
Describe the costs associated with your care under Joseph Sanfilippo at UPMC Magee.
Around 15k for Ivf and 2500 for each iui
NPS
5
Doctor
Joseph Sanfilippo
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
1 of 5
NPS
0
Clinic
UPMC Magee
Pittsburgh (closed)
NPS
Operations
2 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
7
NPS
6
Age 33 - 34
11 Fertility Medications
PCOS
Poor Egg Quality
Tubal Blockage
Unexplained
Income $0 - $49K
Only Doc Seen
Neutral
Doesn't Recommend
Success w/ Doc Too early to know
Started on follistim did 2 rounds [with Dr. Anthony Wakim]. First the nurse forgot to order the trigger shot...failed the second round ended up with over stimulated ovaries. Switched over to letrozole got pregnant first round...no trigger shot to many eggs produced. Ended in an early miscarriage. Lowed dose did a 3 more rounds got pregnant again ended in chemical...did a few more rounds all negative...Was told that ivf was going to be best option starting ivf in spring
Ivf is a completely out of pocket and its $16000.00 [at UPMC Magee]...Weakness are the office staff they are extremely rude...Most of the nurses are extremely nice and will try to help with the best they can, some are insensitive and rude...The nurse forgot to order trigger shot ordered by dr. Was having complications after first miscarriage and was told to start my next cycle of medicine and it was cancelled due to still having issues from miscarriage
How was your experience with Anthony Wakim at UPMC Magee?
He i a great dr treats you like a human and understands what your goimg thru and how much of a struggle infertility is. But he will have you go thru all kinds of testing first and he starts with injectable over clomid.
What's one piece of advice would you give a prospective patient of Anthony Wakim at UPMC Magee?
Dont let him push you into anything you dont feel comfortable with. Juat explain your situation and be honest with him and he will be honest with you.
During treatment, were you treated like a number or a human with Anthony Wakim at UPMC Magee?
He treated me like i was his granddaughter and talked to me like i was family.
Describe the protocols Anthony Wakim used in your cycles at UPMC Magee and their degree of success.
Started on follistim did 2 rounds. First the nurse forgot to order the trigger shot with failed the second round ended up with over stimulated ovaries. Switched over to letrozole got pregnant first round no trigger shot to many eggs produced. Ended in an early miscarriage. Lowed dose did a 3 more rounds got pregnant again ended in chemical did a few more rounds all negative.
Describe your experience with the nursing staff at UPMC Magee.
The office staff are rude. Most of the nurses are extremely nice and will try to help with the best they can, some are insensitive and rude.
Describe your experience with UPMC Magee.
Weakness are the office staff they are extremely rude. One of the other female doctors isnt compassionate shes only after money. But the other 2 drs are great and will help you woth whatever they can.
Describe the costs associated with your care under Anthony Wakim at UPMC Magee.
My insurance paid for all appointments for timed intercourse and i was billed and my insurance was also billed for the same date and tests. Ivf is a completely out of pocket and its $16000.00
Describe Anthony Wakim's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UPMC Magee.
Was told that ivf was going to be best option starting ivf in spring
What specific things went wrong at UPMC Magee?
  • Failed to call in prescriptions to pharmacy
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at UPMC Magee.
The nurse forgot to order trigger shot ordered by dr. Was having complications after first miscarriage and was told to start my next cycle of medicine and it was cancelled due to still having issues from miscarriage
NPS
7
Doctor
Anthony Wakim
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
5 of 5
NPS
6
Clinic
UPMC Magee
Pittsburgh (closed)
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
1 of 5

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