Valley Center (closed)

Rated 9.4
Strongly recommend: 83%Neutral: 17%9.4
83% strongly recommend
8 reviews
Operations
9.8
9.8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.5
9.5
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
9.1
9.1
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.2
9.2
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
9.3
9.3
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
?
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling is not offered
Genetic counseling is not offered
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic had 1 office

Sherman Oaks (closed)
13320 Riverside Drive
Sherman Oaks, CA 91423
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
9
NPS
9
Age 34
3 IUI
Diminished Ovarian Reserve
Endometriosis
Poor Egg Quality
South Asian
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Landay is very responsive. Not many doctors give out their personal cell phone numbers, but she did. I feel comfortable enough to reach out to her and know that she will respond. She also answers all of my questions when I have them and she goes over test results with me...As a result of me having a low amh for my age, we have done 3 rounds of clomid to try and bring up more follicles. Currently on cycle 3 with clomid along with Follistim and trigger HCG shot. On tww now. Recent hormone levels check showed increased FSH for my age, so hopefully the Follistim helped.
Labs are drawn in clinic [at Valley Center] which helps reduce travel time to get labs drawn. My husband comes with me to visits when he can and he doesn't feel uncomfortable. There is exercise equipment and a meditation room which is accessible if you wish to use while you wait...Overall nursing staff is compassionate. Initially when visiting I felt the staff lacked compassion. This made it difficult considering the situation my husband and I are in. This seemed to change after being a frequent visitor to the clinic
How was your experience with Melanie Landay at Valley Center (closed)?
Dr. Landay is very accommodating and responsive. I feel comfortable with asking questions and reaching out to her when I have questions. I know that I will receive a response in a timely manner. I am appreciative that she goes over lab results with me in a timely fashion as well.
What's one piece of advice would you give a prospective patient of Melanie Landay at Valley Center (closed)?
Ask lots of questions when you're unsure.
During treatment, were you treated like a number or a human with Melanie Landay at Valley Center (closed)?
Dr. Landay is very responsive. Not many doctors give out their personal cell phone numbers, but she did. I feel comfortable enough to reach out to her and know that she will respond. She also answers all of my questions when I have them and she goes over test results with me.
Describe the protocols Melanie Landay used in your cycles at Valley Center (closed) and their degree of success.
As a result of me having a low amh for my age, we have done 3 rounds of clomid to try and bring up more follicles. Currently on cycle 3 with clomid along with Follistim and trigger HCG shot. On tww now. Recent hormone levels check showed increased FSH for my age, so hopefully the Follistim helped.
Describe your experience with the nursing staff at Valley Center (closed).
Overall nursing staff is compassionate. Initially when visiting I felt the staff lacked compassion. This made it difficult considering the situation my husband and I are in. This seemed to change after being a frequent visitor to the clinic
Describe your experience with Valley Center (closed).
Labs are drawn in clinic which helps reduce travel time to get labs drawn. My husband comes with me to visits when he can and he doesn't feel uncomfortable. There is exercise equipment and a meditation room which is accessible if you wish to use while you wait.
Describe the costs associated with your care under Melanie Landay at Valley Center (closed).
IUI is roughly $550, not including medications. My insurance doesn't cover ultrasounds for fertility treatments, so each US is $200. Blood draws are $20.
9
Doctor
Melanie Landay
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Valley Center (closed)
Sherman Oaks (closed)
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
8
NPS
8
Age 38
1 IVF
Male Factor
East Asian
Income $200K - $499K
Graphic Designer
Only Doc Seen
Neutral
Neutral
Success w/ Doc Not sure
Dr. Koopersmith is very straightforward and efficient. Don't expect handholding, but she is very honest and sincere. In retrospect, I think I would have liked for her to educate me more on the ICSI process before we agreed to it, but I appreciate that she makes herself available 24/7 on her personal cell. She's quick to respond to questions, and she's never flaked on any appointments.
[Valley Center] Offers medication classes for free on weekends. Aromatherapy scents in the waiting room. Also coloring books and workout equipment to help alleviate stress. Coffee offered as well. Office is very inviting. Lots of pictures of baby announcements...Jess and the other nurses were very helpful and kind to me at every visit...Dr. Koopersmith is very straightforward and efficient. Don't expect handholding, but she is very honest and sincere.
How was your experience with Tina Koopersmith (OB/GYN) at Valley Center (closed)?
Dr. Koopersmith is very straightforward and efficient. Don't expect handholding, but she is very honest and sincere. In retrospect, I think I would have liked for her to educate me more on the ICSI process before we agreed to it, but I appreciate that she makes herself available 24/7 on her personal cell. She's quick to respond to questions, and she's never flaked on any appointments.
What's one piece of advice would you give a prospective patient of Tina Koopersmith (OB/GYN) at Valley Center (closed)?
Don't take it personally if she doesn't give you the warm treatment you're expecting. She means business. As long as you feel like you trust her, the doctor/patient relationship is great.
Describe the protocols Tina Koopersmith (OB/GYN) used in your cycles at Valley Center (closed) and their degree of success.
10 days of Stim meds (Follistim, Menopur), Ganirrelix introduced in the last 3 days, and then the trigger shot (Pregnyl). Follistim dosage varied based on my lab work. I would receive instructions right away if the dosage needed to change for that day. Was told to take Ganirrelix half a day sooner than originally planned bc FH levels were going up too quickly.
Describe your experience with the nursing staff at Valley Center (closed).
Jess and the other nurses were very helpful and kind to me at every visit.
Describe your experience with Valley Center (closed).
Offers medication classes for free on weekends. Aromatherapy scents in the waiting room. Also coloring books and workout equipment to help alleviate stress. Coffee offered as well. Office is very inviting. Lots of pictures of baby announcements.
Describe the costs associated with your care under Tina Koopersmith (OB/GYN) at Valley Center (closed).
Approx $150 to meet with doctor. New employer offered excellent health insurance that kicked in early in the process and covered majority of the expenses.
What specific things went wrong at Valley Center (closed)?
  • Failed to call with results
Describe the specific things that went wrong at Valley Center (closed).
Message accidentally left with another patient regarding some lab results. No personal information was given away. But I waited longer than expected.
8
Doctor
Tina Koopersmith (OB/GYN)
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
5 of 5
8
Clinic
Valley Center (closed)
Sherman Oaks (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
NPS
10
NPS
10
Age 41 - 43
4 IUI
Diminished Ovarian Reserve
Latinx
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
From day one I felt at complete ease with Dr. Landay. She was candid about the odds of conceiving at my age while still being encouraging. She was very thorough with the testing and with her explanations of each procedure as well as what we should expect... She is very personable, empathetic and even funny which is great in such a stressful time. Although the IUIs have been unsuccessful, I have no hesitation in moving forward with our IVF treatment
The nurses were always friendly and gentle when taking labs or assisting in procedures. They were very helpful when I had questions and great about getting back to me....The clinic [Valley Ctr for Repro Health] is very pleasant. There are plenty of magazines while you wait not that you are usually waiting very long. And there are toys for your little ones if you are lucky enough to have them. It is in a new location on Van Nuys Boulevard and you do need to pay for parking as the clinic does not validate. All of the staff are very friendly and I cannot say enough wonderful things about the two doctors.
How was your experience with Melanie Landay at Valley Center (closed)?
From day one I felt at complete ease with Dr. Landay. She was candid about the odds of conceiving at my age while still being encouraging. She was very thorough with the testing and with her explanations of each procedure as well as what we should expect. I could always reach her or Dr. Koopersmith via text or phone, even weekends and holidays (they take turns being on call). She is very personable, empathetic and even funny which is great in such a stressful time. Although the IUIs have been unsuccessful, I have no hesitation in moving forward with our IVF treatment with Dr. Landay. She cares about her patients and I know she will do everything she can to help us conceive, including being honest about not moving forward if it doesn't make sense chance wise.
What's one piece of advice would you give a prospective patient of Melanie Landay at Valley Center (closed)?
If you are having trouble conceiving go and see her right away. Sooner rather than later. She's wonderful and you will not regret it.
During treatment, were you treated like a number or a human with Melanie Landay at Valley Center (closed)?
Dr. Landay always spoke with warmth, humor, compassion and candor. She was very personal as if you were being treated by a girl friend.
Describe the protocols Melanie Landay used in your cycles at Valley Center (closed) and their degree of success.
We started off with blood work to test hormone levels, ultrasounds to check ovaries and follicles, a FemVu procedure to confirm my tubes were open, sperm testing for volume, concentration and motility as well as genetic screening. As my diagnosis was diminished ovarian reserve due to my age, we begin treatment immediately following. My first cycle we used clomid, ultrasound monitoring and one IUI. The next three cycles we used increased dosages of Gonal F (starting with 3 doses of 100mg on the first cycle all the way to 1600mgs over the last cycle) and two IUIs per round, one the day before and one the day after ovulation. None of the cycles were successful so Dr. Landay met with me to discuss options and we decided that moving forward with IVF is our best option.
Describe your experience with the nursing staff at Valley Center (closed).
The nurses were always friendly and gentle when taking labs or assisting in procedures. They were very helpful when I had questions and great about getting back to me.
Describe your experience with Valley Center (closed).
The clinic is very pleasant. There are plenty of magazines while you wait not that you are usually waiting very long. And there are toys for your little ones if you are lucky enough to have them. It is in a new location on Van Nuys Boulevard and you do need to pay for parking as the clinic does not validate. All of the staff are very friendly and I cannot say enough wonderful things about the two doctors.
Describe the costs associated with your care under Melanie Landay at Valley Center (closed).
Ultrasounds were $200 and the last couple rounds of IUI I with injectibles I was being monitored by ultrasounds every other day that last week of the cycle. Hormone blood tests (Estradiol, Progesterone, FSH, LH, HCG) are $35 each. The FemVue procedure was $550. And a typical round of Intrauterine Insemination would cost $570-- $200 for the ultrasound, $220 for the insemination and $150 for the sperm wash. A typical cycle would be 1-2 inseminations. Injectible medications are quite pricey but that is through the pharmacies.
Describe Melanie Landay's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Valley Center (closed).
Dr. Landay prefers single embryo transfer with the reasoning that a single birth vs. multiples is the safer option.
10
Doctor
Melanie Landay
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Valley Center (closed)
Sherman Oaks (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
NPS
10
NPS
10
Age 34 - 36
3 IUI
2 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
Unexplained
European
Native American
Income $100K - $199K
1st of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Landay is super relatable. She's gone through procedures herself so she knows exactly how to describe it to a patient. She's funny and witty and helps take some of the stress out of tense situations while always remaining professional. While I didn't get the outcome I hoped for, I know that Dr Landay did everything im her power to make us parents. We're trying donor eggs soon (my egg quality is beyond poor), and I will continue my care under Dr Landay. She's amazing at what she does, and I have zero doubts about my quality of care, even though we weren't successful.
Their [Valley Center's] waiting room is also great - they have an elliptical machine for patient use, as well as an area for mindfulness exercises, just in case the doctors are running behind. I've literally never had time to use them, they've always gotten me in and out, but knowing it's there is incredible.... There are two doctors in this clinic and they switch off working weekends/holidays. This is a major strength, because patient procedures, where timing is critical, isn't relegated to 9-5 M-F.
How was your experience with Melanie Landay at Valley Center (closed)?
Dr. Landay is super relatable. She's gone through procedures herself so she knows exactly how to describe it to a patient. She's funny and witty and helps take some of the stress out of tense situations while always remaining professional. While I didn't get the outcome I hoped for, I know that Dr Landay did everything im her power to make us parents. We're trying donor eggs soon (my egg quality is beyond poor), and I will continue my care under Dr Landay. She's amazing at what she does, and I have zero doubts about my quality of care, even though we weren't successful.
What's one piece of advice would you give a prospective patient of Melanie Landay at Valley Center (closed)?
Do it. Go see her. Even if you're just thinking about egg preservation or if you're a same sex couple wanting a baby. She can help. My only regret was I waited a very long time before I sought help. Dr Landay is among the best there is. She can help.
During treatment, were you treated like a number or a human with Melanie Landay at Valley Center (closed)?
She took time during our appointments, even if it put her behind in her day. She was available by phone and text, even on weekends. She cried with me when we didn't get the results we had expected. She was available for consult - free of charge - to discuss next steps when things went awry. She answered all my questions, even when I asked them multiple times. She sacrifices part of her personal life to keep appointments for IUI/egg retrievals even if they fall on weekends/holidays.
Describe the protocols Melanie Landay used in your cycles at Valley Center (closed) and their degree of success.
When we started, I was a 33yo with a history of two early miscarriages (5-6 weeks), after trying for over 7 years. We did an HSG and hydro to make sure everything was working, no blockages or fibroids, and she checked all my hormone levels, my thyroid, even auto immune markers. She was thorough. When everything looked great, we prepped for IUI using Clomid and progesterone suppositories. I was initially diagnosed with "unexplained fertility", but once she saw I was only getting 2-3 follicles on Clomid, she changed the "diagnosis" to low ovarian reserve, even though my hormone levels were great. We switched protocol to Letrozole and a half cycle of injectable hormones (Gonal F, HCG) which was supposed to help out. I got a few more follicles, so next try we did a full round of injectables. I responded better, but was still only getting 4-5 big follies (over 14mm), but didn't get pregnant. I instead had 2 biochemicals. Since more than 3 IUIs had failed, she was very candid and explained that if we hadn't gotten pregnant yet with IUIs, it most likely wouldn't happen, and there must have been something else going on that she couldn't diagnose without moving forward. She suggested stopping the IUIs and saving up for a different course of action. She recommended acupuncture in conjunction with ubiquinol, DHEA, and a slurry of other vitamins and herbals, to help with my ovarian response and what she was now assuming was an egg quality issue (my husband's sperm analysis came back perfect). She even suggested an in depth genetic study of my husband's sperm as well as a genetic screening for him, and the only hiccup was that he had an inverted Chromosome 9. She met with a genetic counselor to determine it's significance and they declared it medically insignificant. So we moved on. I was responding very well to the injectables and would be a great candidate for IVF, so we tried that after a few months of acupuncture and supplements. I don't remember the exact dosage, but I was injecting Gonal F and Menopur, then Certitide with a 10,000 IU dose of HCG for the trigger. We retrieved 12 eggs, but only 5 were mature. All 5 fertilized with ICSI, but they all arrested by day 4. After this failure, she discussed with us how to move forward. She was sure now I had a bad egg quality issue, since less than half of my eggs were mature and 4 of the 5 embryos arrested by day 3, before the sperm really had a chance to be a contributing factor in cell division. She explained all of this, in a free consult, at my convenience. There were tears on both sides, and even though I was hurting, seeing her upset right with me made me feel better - she was just as invested in this as my husband and I were. We discussed trying again with a different protocol. She upped my dosages of both Gonal F and Menopur, and added Omnitrope (human growth hormone), Dex, and pushed my retrieval an extra day to get my levels up. Everything went well - but even though we retrieved 17 eggs this time... only 5 were mature. She was able to get 2 more to mature in the lab with assisted hatching, but only the initial 5 fertilized. All arrested/disintegrated by day 3. We knew then it wasn't going to happen with my eggs, and we discussed an egg donor...which is where we're at now.
Describe your experience with your nurse at Valley Center (closed). (Assigned nurse: Jessica Pena)
I know I'm sounding like a broken record, but this staff is wonderful. There is one older nurse at the clinic that assists in ultrasounds that I'm not 100% fond of - she couldn't find my ovaries during one ultrasound, and she's a little colder and more formal than the rest of the staff, but that's it. I've been at the clinic now for three years. Her care coordinator who I adored took another job, but their replacement (Jessica) was just as great. You can tell a lot of thought goes into their hiring. My husband faints on blood draws, and they were always supportive and put him in a private room with a bed and made sure to have smelling salts and juice/cookies for him. They made him feel comfortable and it took the embarassment out of it (he's 6'2" and passes clean out). They're good people.
Describe your experience with Valley Center (closed).
There are two doctors in this clinic and they switch off working weekends/holidays. This is a major strength, because patient procedures, where timing is critical, isn't relegated to 9-5 M-F. I had an IUI on July 4th. My friend had one on Christmas day. Both doctors sacrifice a bit of their personal lives for their patients. That's amazing. Their waiting room is also great - they have an elliptical machine for patient use, as well as an area for mindfulness exercises, just in case the doctors are running behind. I've literally never had time to use them, they've always gotten me in and out, but knowing it's there is incredible. I've referred a friend and she's had the same experience, and I have other friends with other clinics, and in speaking with them, I know I'm recieving the best care. It's a great, patient-focused clinic.
Describe the costs associated with your care under Melanie Landay at Valley Center (closed).
Ultrasounds for IUI monitoring were $300. I think the IUI itself was around $600. I think i was spending about $2500/month, total, during the IUI process, which included 2 IUIs each cycle (day before and day of ovulation). They do take insurance, but my insurance doesn't cover fertility, so everything was out of pocket. She would still try with blood work, etc, to get it covered by insurance, and a lot of my blood tests were covered. For IVF, she has a flat fee of $10,000, which covers everything (lan work, ultrasounds, appointments, and the retrieval itself) except medication and anesthesia. FETs vary depending on the site she uses, but run between $3700-5200.
Describe Melanie Landay's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Valley Center (closed).
She discussed my age (34, then 35) and showed me the AMA recommendations. For a woman under 35 with no history of pregnancy complications, she recommended only transferring 1. Women 35-40, with no history of complications, she recommended 1 or 2. Women over 40, that was pushed to 2 or 3. That's it. No more. No Octomoms :)
10
Doctor
Melanie Landay
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
Valley Center (closed)
Sherman Oaks (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2015 - 2016, Successful
NPS
10
NPS
10
Age 35 - 36
2 IVF
Male Factor
European
Income $100K - $199K
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Kuo] did ever single ultrasound himself never used anyone else, he saw on 7 days a week even holidays if needed. He was honest and practical yet invested in our success. There was never any test or treatment considered too out of the box and we were always on the same page. If I had a question my email was answered that same day and no question was too small. He is a small practice where you are treated as a human and never a number or dollar sign...
I'd say a weakness [of Valley Ctr for Repro Health] is the office is shared with a plastic surgeon which is a little strange but I never saw a single plastic surgeon patient in the year and a half I was there. Other than that I received far better care than what I've heard from my friends in the area and all over the US. A wonderful clinic that is always looking to figure out how to safely get your pregnancy leaving no stone unturned...
How was your experience with John Kuo at Valley Center (closed)?
He's a hardworking and diligent man who wants to see his clients succeed.
What's one piece of advice would you give a prospective patient of John Kuo at Valley Center (closed)?
If you want to be treated as an individual with someone who oversees every aspect of your treatment then consult with him. He is heads above the areas mega clinics and often has far better success.
During treatment, were you treated like a number or a human with John Kuo at Valley Center (closed)?
He was the hardest working man I've ever met. He did ever single ultrasound himself never used anyone else, he saw on 7 days a week even holidays if needed. He was honest and practical yet invested in our success. There was never any test or treatment considered too out of the box and we were always on the same page. If I had a question my email was answered that same day and no question was too small. He is a small practice where you are treated as a human and never a number or dollar sign. He is fair in all billing practices and will submit to insurance for you even tho he's out of pocket he works to get you covered.
Describe the protocols John Kuo used in your cycles at Valley Center (closed) and their degree of success.
Antagonist Only 2 weeks of less of birth control for most patients HGH if needed Endometrial biopsy not just a scratch RPL test with immune testing Era receptivity test
Describe your experience with the nursing staff at Valley Center (closed).
We even got one of his nurses to come to our house late on a Sunday night for a small fee to do our trigger shot cause we were afraid to mess it up. They were great with blood draws too!
Describe your experience with Valley Center (closed).
I'd say a weakness is the office is shared with a plastic surgeon which is a little strange but I never saw a single plastic surgeon patient in the year and a half I was there. Other than that I received far better care than what I've heard from my friends in the area and all over the US. A wonderful clinic that is always looking to figure out how to safely get your pregnancy leaving no stone unturned.
Describe the costs associated with your care under John Kuo at Valley Center (closed).
All in around $10k plus meds which due to their telling me about discount programs I was able to get at lower cost
10
Doctor
John Kuo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Valley Center (closed)
Sherman Oaks (closed)
NPS
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2018, Successful
NPS
9
NPS
10
Age 37
Male Factor
Uterine Fibroids
European
Latinx
Native American
Income $100K - $199K
Marketer or PR
Only Doc Seen
Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Landay is energetic, smart as a whip, and also compassionate. She always answered all of my questions, and was completely clear. You can tell she knows exactly what she's doing. She also did a surgery on me, and the whole thing was great. Stayed in touch after I left the hospital.... She's not someone who sugar coats, but she is very confident and peaceful in the way she delivers news.... I could text her personally. It is clear that she cares.
Everyone at the office [Valley Center- Sherman Oaks] is so kind and compassionate. It's a small group, which is a huge plus. I didn't feel like a number at all.... I don't really have anything bad to say. They were great at helping us to pay and provided guidance on the financing for IVF & the drugs. I can't say how important being in a small, dedicated office was to us during this super, super hard time.... They missed calling one of my prescriptions in, but it was resolved. They're so easy to get ahold of.
How was your experience with Melanie Landay at Valley Center (closed)?
Dr. Landay is energetic, smart as a whip, and also compassionate. She always answered all of my questions, and was completely clear. You can tell she knows exactly what she's doing. She also did a surgery on me, and the whole thing was great. Stayed in touch after I left the hospital.
What's one piece of advice would you give a prospective patient of Melanie Landay at Valley Center (closed)?
She's not someone who sugar coats, but she is very confident and peaceful in the way she delivers news.
During treatment, were you treated like a number or a human with Melanie Landay at Valley Center (closed)?
I could text her personally. It is clear that she cares.
Describe the protocols Melanie Landay used in your cycles at Valley Center (closed) and their degree of success.
Removal of ovarian cyst, removal of polyps, diagnosis of fibroids, referral for husband's infertility.
Describe your experience with your nurse at Valley Center (closed). (Assigned nurse: Its a small office, everyone is so nice!)
Everyone at the office is so kind and compassionate. It's a small group, which is a huge plus. I didn't feel like a number at all.
Describe your experience with Valley Center (closed).
There's not free parking? I don't really have anything bad to say. They were great at helping us to pay and provided guidance on the financing for IVF & the drugs. I can't say how important being in a small, dedicated office was to us during this super, super hard time.
Describe the costs associated with your care under Melanie Landay at Valley Center (closed).
All my fertility testing was covered under insurance. They were so helpful with that billing. The rest of it was straight-forward.
Describe Melanie Landay's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Valley Center (closed).
She was very clear on what she recommended. One genetically tested embryo, but she said she'd do two if we REALLY wanted twins.
What specific things went wrong at Valley Center (closed)?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Valley Center (closed).
They missed calling one of my prescriptions in, but it was resolved. They're so easy to get ahold of.
9
Doctor
Melanie Landay
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Valley Center (closed)
Sherman Oaks (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017, Successful
NPS
10
NPS
9
Age 41
3 IUI
Unexplained
Middle Eastern
Income $0 - $49K
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Very upfront and honest no matter what and that’s what you need in this process. Wish the outcome would of worked out better..:) I understand Tina [Koopersmith] did everything right. It was a great process and I’m glad I got to work with her. She is a great doctor and tells you what you need to know. ... One cycle natural. Cycle 2, clomid and progesterone Cycle 3 clomid, progesterone, hormone injections.
Organized, patient caring for their patients. Felt very at home. You have to be comfortable where you go and you have to be able to communicate with your clinic because you will always have questions all the time. I enjoyed working with this clinic [Valley Center] and will definitely recommend them to others ... Thx office is always busy so sometimes things get crazy and you have to wait awhile. But it’s also because the office and doctors are always busy.. but overall very great
How was your experience with Tina Koopersmith (OB/GYN) at Valley Center (closed)?
Very upfront and honest no matter what and that’s what you need in this process. Wish the outcome would of worked out better..:) I understand Tina did everything right. It was a great process and I’m glad I got to work with her. She is a great doctor and tells you what you need to know.
What's one piece of advice would you give a prospective patient of Tina Koopersmith (OB/GYN) at Valley Center (closed)?
Don’t be afraid of honesty and be prepared for anything
During treatment, were you treated like a number or a human with Tina Koopersmith (OB/GYN) at Valley Center (closed)?
Always made me feel comfortable and went out of her way for her patients
Describe the protocols Tina Koopersmith (OB/GYN) used in your cycles at Valley Center (closed) and their degree of success.
One cycle natural. Cycle 2, clomid and progesterone Cycle 3 clomid, progesterone, hormone injections. All of this is the correct process it worked for me i got pregnant on the 3rd try but unfortunately miscarried
Describe your experience with the nursing staff at Valley Center (closed).
Great and communication was good too. Thx office is always busy so sometimes things get crazy and you have to wait awhile. But it’s also because the office and doctors are always busy.. but overall very great
Describe your experience with Valley Center (closed).
Organized, patient caring for their patients. Felt very at home. You have to be comfortable where you go and you have to be able to communicate with your clinic because you will always have questions all the time. I enjoyed working with this clinic and will definitely recommend them to others
Describe the costs associated with your care under Tina Koopersmith (OB/GYN) at Valley Center (closed).
Prices were actually pretty fair.. not too expensive especially if your a cash patient
10
Doctor
Tina Koopersmith (OB/GYN)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
Valley Center (closed)
Sherman Oaks (closed)
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2018 - 2019, Successful
NPS
10
NPS
10
Age 40 - 41
Income $100K - $199K
5th of 5 Docs
8 IVF With Other Docs
8 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Tina Koopersmith has a] Very warm bedside manner and interested in holistic aspects of treatment...I had been seeking treatment abroad but saw Dr Koopersmith for scans here at home. She was very compassionate and offered very insightful second opinions as well as information on diet, supplements etc. Highly recommended professional...I was doubtful about my treating clinic abroad and was not sure if their protocol was sound. She gave me reassurance and explanations and in the end very good advice
[The nursing staff at Valley Center were] Warm and professional...Great clinic. Clean, professional and sympathetic. Highly recommended. I have no complaints and did not find any weaknesses on my visits there. They did the best to accommodate my schedule. Well located, clear communication, no negatives based on my experience...[Dr. Tina Koopersmith was] very insightful second opinions as well as information on diet, supplements etc. Highly recommended professional.
How was your experience with Tina Koopersmith (OB/GYN) at Valley Center (closed)?
I had been seeking treatment abroad but saw Dr Koopersmith for scans here at home. She was very compassionate and offered very insightful second opinions as well as information on diet, supplements etc. Highly recommended professional.
What's one piece of advice would you give a prospective patient of Tina Koopersmith (OB/GYN) at Valley Center (closed)?
None. I recommend her unequivocally
During treatment, were you treated like a number or a human with Tina Koopersmith (OB/GYN) at Valley Center (closed)?
Very warm bedside manner and interested in holistic aspects of treatment.
Describe the protocols Tina Koopersmith (OB/GYN) used in your cycles at Valley Center (closed) and their degree of success.
This was N/A. However I was doubtful about my treating clinic abroad and was not sure if their protocol was sound. She gave me reassurance and explanations and in the end very good advice
Describe your experience with the nursing staff at Valley Center (closed).
Warm and professional
Describe your experience with Valley Center (closed).
Great clinic. Clean, professional and sympathetic. Highly recommended. I have no complaints and did not find any weaknesses on my visits there. They did the best to accommodate my schedule. Well located, clear communication, no negatives based on my experience.
10
Doctor
Tina Koopersmith (OB/GYN)
NPS
Humanity
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Valley Center (closed)
Sherman Oaks (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5

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