Vanderbilt Fertility Clinic (closed)

Rated 7.7
Strongly recommend: 36%Neutral: 52%Don't recommend: 11%7.7
36% strongly recommend
14 reviews
Operations
8.5
8.5
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9
9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7
7
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.8
8.8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
7.7
7.7
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
75
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling is not offered
Mental health counseling is not offered
Nutrition counseling is not offered
Nutrition counseling is not offered
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic had 1 office

Nashville (closed)
719 Thompson Lane
Nashville, TN 37115
2019 - 2020, Unknown Success
NPS
10
NPS
7
Age 39 - 40
2 Fertility Medications
Diminished Ovarian Reserve
European
Income $100K - $199K
Marketer or PR
3rd of 4 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr. Sessions has really fit the bill for what I’ve been looking for. She tells the truth about your situation, gives options if she can’t help, isn’t just there for your money. She’s the only doctor I’ve gone to that is logical and realistic. Given me all my options and more...I really found her intelligence, knowledge on the subject, and willingness to change our plan if needed a strength
You are given a lot of information and sometimes it can be overwhelming. But you can email them [Vanderbilt Center for Women's Health nurses] and they answer all your questions. If they don’t know an answer, they will look into it for you...The weakness is that it’s very hard to contact the clinic via phone. But you can email through their online system and they will get back to you eventually. I don’t think it’s the best for a individual who likes to get on the phone to discuss your procedures before going. Also, if you miss a call, it’s hard to get ahold of them again. But they do have a dispatcher to help facilitate emails and calls.
How was your experience with Donna Session at Vanderbilt Fertility Clinic (closed)?
When I first went in to see Dr. Sessions, I had been to countless other clinics before, she really took the time to assess my case. She actually interrupted the accounts receivable’s lady to change my plan. We were chatting egg freezing before a surgery I needed to do. Instead, she gave me a great specialist who could do my surgery and told me I didn’t need to do such things. I could do this without and proceeded to make a different plan for me. Because I’ve seen my fair share of doctors, I really found her intelligence, knowledge on the subject, and willingness to change our plan if needed a strength. I haven’t really experienced any weaknesses but I can understand if your needing more comforting and extremely warm, this is probably not the doctor for you. But she’s always been positive and helpful when I needed her to be.
What's one piece of advice would you give a prospective patient of Donna Session at Vanderbilt Fertility Clinic (closed)?
Get ready to be told a lot of information. Be ready to jot it all down and follow her instructions. Also come in with your own questions and research, she’s very good at answering all your questions. Also, make sure to ask her all your options. There are many out there. She’s not going to give you a hug, but she is a book of information and is very helpful in this very complicated circumstance.
During treatment, were you treated like a number or a human with Donna Session at Vanderbilt Fertility Clinic (closed)?
Dr. Sessions has really fit the bill for what I’ve been looking for. She tells the truth about your situation, gives options if she can’t help, isn’t just there for your money. She’s the only doctor I’ve gone to that is logical and realistic. Given me all my options and more. Not everything is looked at through rose color glasses and I appreciate that especially when dealing with infertility. She’s also very nice and gives a lot of details. I felt she was also very educated in her field and knows about new technology that I didn’t find in other RE doctor or fertility clinics.
Describe the protocols Donna Session used in your cycles at Vanderbilt Fertility Clinic (closed) and their degree of success.
After my surgery (endo, fibroids, polyps), I needed to wait a second to heal. I tried on my own first and then we decided to do Timed Intercourse first because that’s what I was most comfortable trying. We did two months of it and then COVID-19 shut them down. But during that time I first went into the office to check my ovaries and make sure I didn’t have any cysts. After I was okayed, I then took Letrozole for 5 days. Went back into the clinic to check to see how many eggs I grew and then did the trigger shot (Ovidrel) that day. We planned on intercourse that day and the next and the next and then I used vaginal progesterone for the rest of the cycle until I took a pregnancy test. We are going to IUI next.
Describe your experience with your nurse at Vanderbilt Fertility Clinic (closed). (Assigned nurse: Erin)
Everyone knows your name and is very empathetic. There have been a couple of hiccups but that’s mainly my fault. You are given a lot of information and sometimes it can be overwhelming. But you can email them and they answer all your questions. If they don’t know an answer, they will look into it for you.
Describe your experience with Vanderbilt Fertility Clinic (closed).
The clinic is part of the college Vanderbuilt so I think the strength is that the doctors are required to be updated with the newest technology. The weakness is that it’s very hard to contact the clinic via phone. But you can email through their online system and they will get back to you eventually. I don’t think it’s the best for a individual who likes to get on the phone to discuss your procedures before going. Also, if you miss a call, it’s hard to get ahold of them again. But they do have a dispatcher to help facilitate emails and calls.
Describe the costs associated with your care under Donna Session at Vanderbilt Fertility Clinic (closed).
It’s the same as everywhere. My insurance barely covers anything. It all goes to a portal and I pay through there. I do have the option for payment plans through the portal. Timed Intercourse: Ovidrel - $95 at the Walgreens on Galiton in East Nash Letrozole- $10 Ultrasounds - $30 -$1500 IUI: Procedure ~$450 Sperm wash ~ $200 Ovidrel - $95-$200 letrozole - $10
Describe Donna Session's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vanderbilt Fertility Clinic (closed).
Not there yet.
NPS
10
Doctor
Donna Session
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
7
Clinic
Vanderbilt Fertility Clinic (closed)
Nashville (closed)
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
9
NPS
8
Age 35 - 36
2 IUI
Unexplained
European
Income $50K - $99K
Entrepreneur
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Neutral
Successful
Dr. Session and the nurses always remembered my name and my patient history. I also saw Dr. Session every appointment...is the second doctor we have been too. During out first appointment we explained our concerns with her and she did a great job of coming up with a plan that we felt comfortable with. I do sometimes wish she would have given me more changes I could make to my lifestyle that might be helpful in the fertility process. After our first IVF egg retrieval and transfer we ended up getting pregnant and we are due in January.
This clinic [Vanderbilt Center for Women's Health] does not have their own facility for IVF yet, so you have to go to a different clinic to get the retrievals/transfers done. They are very on-time and very quick to help with any scheduling needs, it was not an issue for us at all...One of the nurses on staff was much better at answering our questions and emails, but they are both very kind and do great work...Ultrasounds were around $388 for us
How was your experience with Donna Session at Vanderbilt Fertility Clinic (closed)?
Dr. Session is the second doctor we have been too. During out first appointment we explained our concerns with her and she did a great job of coming up with a plan that we felt comfortable with. I do sometimes wish she would have given me more changes I could make to my lifestyle that might be helpful in the fertility process. After our first IVF egg retrieval and transfer we ended up getting pregnant and we are due in January.
What's one piece of advice would you give a prospective patient of Donna Session at Vanderbilt Fertility Clinic (closed)?
She was always very nice and incredibly smart, but she also keeps the visits fairly business. She didn't hurry us along, but after she explained things to us and we didn't have questions she would move on pretty quickly. So try and come prepared with specific questions you might have, or just let her know that you don't quite understand if thats the case and she will make sure you leave with a clear understanding of the plan.
During treatment, were you treated like a number or a human with Donna Session at Vanderbilt Fertility Clinic (closed)?
Dr. Session and the nurses always remembered my name and my patient history. I also saw Dr. Session every appointment.
Describe your experience with your nurse at Vanderbilt Fertility Clinic (closed). (Assigned nurse: There are 2 nurses and you see them both)
One of the nurses on staff was much better at answering our questions and emails, but they are both very kind and do great work.
Describe your experience with Vanderbilt Fertility Clinic (closed).
This clinic does not have their own facility for IVF yet, so you have to go to a different clinic to get the retrievals/transfers done. They are very on-time and very quick to help with any scheduling needs, it was not an issue for us at all.
Describe the costs associated with your care under Donna Session at Vanderbilt Fertility Clinic (closed).
Ultrasounds were around $388 for us, insurance would not cover
Describe Donna Session's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vanderbilt Fertility Clinic (closed).
She said that they normally just transfer one embryo, but that it really depends on that day the transfer is happening and the specific needs of the patient.
What specific things went wrong at Vanderbilt Fertility Clinic (closed)?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
NPS
9
Doctor
Donna Session
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
NPS
8
Clinic
Vanderbilt Fertility Clinic (closed)
Nashville (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
9
NPS
8
Age 35
1 Fertility Medications
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
Black or African-American
Income $50K - $99K
1st of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
she [Dr. Donna Session] is quick to return correspondence. She is very knowledgeable and discusses the science behind her decision making. She is patient and will answer all of your questions and look into things that she may not have considered before. She also very carefully reviewed records from another clinic and went through all of her concerns regarding prior treatment.
[Vanderbilt's] Weakness: difficult to get in contact with someone over the phone in the event of an emergency. There are several road blocks you have to overcome in order to get in touch with someone who can help. Strengths: Once you are able to get through to the staff everyone is very helpful and supportive.... Jodie [a nurse] is kind and will try her hardest to get what you need done. She is very hopeful and seems to genuinely want everyone to do well.
How was your experience with Donna Session at Vanderbilt Fertility Clinic (closed)?
Again, she is quick to return correspondence. She is very knowledgeable and discusses the science behind her decision making. She is patient and will answer all of your questions and look into things that she may not have considered before. She also very carefully reviewed records from another clinic and went through all of her concerns regarding prior treatment.
What's one piece of advice would you give a prospective patient of Donna Session at Vanderbilt Fertility Clinic (closed)?
Dr. Session is very smart and kind but she is not the "warm and fuzzy" type which is perfectly fine given the quality of her care.
During treatment, were you treated like a number or a human with Donna Session at Vanderbilt Fertility Clinic (closed)?
I felt that she took the time to talk to me during every visit. I never feel rushed. She always returns my phone calls or electronic messages as does her nurse.
Describe the protocols Donna Session used in your cycles at Vanderbilt Fertility Clinic (closed) and their degree of success.
She has different strategies for every patient depending on what your baseline issue is. For patients with DOR with a low AFC she will consider clomid or letrozole focusing and getting fewer, high quality eggs rather than having patients spend 4-6K on injectable medications that will yield similar results. For patients with mid-tier AFC she will max out medications and prime with estradiol patches or lupron. She rarely does this for the first cycle due to fear of ovarian hyperstimulation. Her strategies are largely patient dependent.
Describe your experience with your nurse at Vanderbilt Fertility Clinic (closed). (Assigned nurse: Jodie )
Jodie is kind and will try her hardest to get what you need done. She is very hopeful and seems to genuinely want everyone to do well.
Describe your experience with Vanderbilt Fertility Clinic (closed).
Weakness: difficult to get in contact with someone over the phone in the event of an emergency. There are several road blocks you have to overcome in order to get in touch with someone who can help. Strengths: Once you are able to get through to the staff everyone is very helpful and supportive.
Describe the costs associated with your care under Donna Session at Vanderbilt Fertility Clinic (closed).
N/A
Describe Donna Session's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vanderbilt Fertility Clinic (closed).
For fresh transfers, if embryo quality is fair to poor on day 3 or five she may transfer 2 or more. For good quality day 5 embryos in patients in their mid thirties and below she will recommend transferring one embryo and will give estimates on the chance of multiples if patients have assisted hatching or PGD testing done.
What specific things went wrong at Vanderbilt Fertility Clinic (closed)?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Vanderbilt Fertility Clinic (closed).
Not a huge thing. Requested prescriptions be sent to several pharmacies for pricing and one pharmacy was omitted inadvertently which caused a bit of a challenge when we tried to pick up medication.
NPS
9
Doctor
Donna Session
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
3 of 5
NPS
8
Clinic
Vanderbilt Fertility Clinic (closed)
Nashville (closed)
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017 - 2018, Unsuccessful
NPS
8
NPS
10
Age 40 - 41
1 IUI
Endometriosis
Unexplained
Income $100K - $199K
Business Executive
1st of 2 Docs
1 Fertility Medications With Other Docs
Neutral
Strongly Recommends
Unsuccessful
I was prescribed Clomid on my first round. It made me crazy! When I went back for a follow up, she [Dr. Donna Session] listened to what I had to say and adjusted accordingly. She assured me that it was normal for some women. She changed the medication for the next round and I was finally back to my normal self. We did three rounds total with one round of IUI. We were hopeful, however it did not work out and I gave my body a break to recover.
Responsive. They [Vanderbilt Center for Women's Health] learn your name quickly and remember you. Felt like I mattered. There were times that I arrived on time for my appointment however I waited for 20 min to be put in a room. There were times it would be 30 min before anyone came in the room to see you. They have a portal which is nice to see your lab results. The only thing I did t like about the portal was the email option. After the nurse responded, you did not have the option to reply back. You had to start a new email.
How was your experience with Donna Session at Vanderbilt Fertility Clinic (closed)?
First meeting felt rushed and talked dr instead of more of a one on one matter of fact details. Appointments after that seemed more one on one and relaxed. I loved that she explained everything she did step by step and would show you what she was doing if she was able to.
What's one piece of advice would you give a prospective patient of Donna Session at Vanderbilt Fertility Clinic (closed)?
She can be stand offish at first, but she warms up.
During treatment, were you treated like a number or a human with Donna Session at Vanderbilt Fertility Clinic (closed)?
Human as her bed side manners were comforting, however at times it felt like she was rushing thru conversations.
Describe the protocols Donna Session used in your cycles at Vanderbilt Fertility Clinic (closed) and their degree of success.
I was prescribed Clomid on my first round. It made me crazy! When I went back for a follow up, she listened to what I had to say and adjusted accordingly. She assured me that it was normal for some women. She changed the medication for the next round and I was finally back to my normal self. We did three rounds total with one round of IUI. We were hopeful, however it did not work out and I gave my body a break to recover.
Describe your experience with the nursing staff at Vanderbilt Fertility Clinic (closed).
Nurses were compassionate and listened to what you had to say. It is a stressful situation for all involved, especially the staff. I can’t imagine working in that environment and having to deal with such a sensitive subject.
Describe your experience with Vanderbilt Fertility Clinic (closed).
Responsive. They learn your name quickly and remember you. Felt like I mattered. There were times that I arrived on time for my appointment however I waited for 20 min to be put in a room. There were times it would be 30 min before anyone came in the room to see you. They have a portal which is nice to see your lab results. The only thing I did t like about the portal was the email option. After the nurse responded, you did not have the option to reply back. You had to start a new email.
Describe the costs associated with your care under Donna Session at Vanderbilt Fertility Clinic (closed).
Costs were covered by insurance. If they weren’t I was billed, however, I wish they would have told me at each appointment if there was a balance due instead of waiting till we stopped treatments to send bills that were 3 months old.
Describe Donna Session's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vanderbilt Fertility Clinic (closed).
Na
NPS
8
Doctor
Donna Session
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
NPS
10
Clinic
Vanderbilt Fertility Clinic (closed)
Nashville (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unknown Success
NPS
10
NPS
7
Age 32
2 Fertility Medications
PCOS
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Not sure
Each visit she [Dr Donna Session] is the one who does the ultrasounds, gives me info, etc. I have never had an appointment where I didn't see her...When I had started seeing Dr. Session I had already been through 4 rounds of clomid, unmonitored. She immediately recommended switching to Femara. She was never pushy about any treatment. We are currently on our second round of Femara with Trigger shot. She is allowing us to decide when we are ready to move into IUI.
Vanderbilt Clinic is very large. I prefer a smaller office. I see Dr. Session at the 100 Oaks facility and it feels like an airport. It is nice that everything is in one location, but I am happy that she is moving to a smaller office end of May....Dr. Session has always been very kind and knowledgable. I never feel like I am just another patient. She takes her time and is compassionate.
How was your experience with Donna Session at Vanderbilt Fertility Clinic (closed)?
Dr. Session is the other person that I see. Each visit she is the one who does the ultrasounds, gives me info, etc. I have never had an appointment where I didn't see her. On my first visit there was a student doctor in the room who took notes for me and helped Dr. Session explain things. It was very helpful! She is quiet and doesn't get excited or have that type of personality, but she is kind. I never feel rushed or feel that she is in a hurry.
What's one piece of advice would you give a prospective patient of Donna Session at Vanderbilt Fertility Clinic (closed)?
Have questions ready to ask before you go to your appointment. Keep notes and don't be afraid to ask her anything.
During treatment, were you treated like a number or a human with Donna Session at Vanderbilt Fertility Clinic (closed)?
Dr. Session has always been very kind and knowledgable. I never feel like I am just another patient. She takes her time and is compassionate.
Describe the protocols Donna Session used in your cycles at Vanderbilt Fertility Clinic (closed) and their degree of success.
When I had started seeing Dr. Session I had already been through 4 rounds of clomid, unmonitored. She immediately recommended switching to Femara. She was never pushy about any treatment. We are currently on our second round of Femara with Trigger shot. She is allowing us to decide when we are ready to move into IUI.
Describe your experience with the nursing staff at Vanderbilt Fertility Clinic (closed).
Most of the nurses that I have seen have been great. I did have one experience with a nurse that was bland. She was not one of Dr. Sessions nurses and was filling in since I was the Doctors only patient that day.
Describe your experience with Vanderbilt Fertility Clinic (closed).
Vanderbilt Clinic is very large. I prefer a smaller office. I see Dr. Session at the 100 Oaks facility and it feels like an airport. It is nice that everything is in one location, but I am happy that she is moving to a smaller office end of May.
Describe the costs associated with your care under Donna Session at Vanderbilt Fertility Clinic (closed).
Luckily, my insurance covered anything that had to be done to determine why I am not able to get pregnant. I did have to pay a co-pay for each visit and my ultrasounds, thus far, have only cost me $30 out of pocket for each. The trigger shots cost $162 each and were not covered by insurance at all. Fertility meds have been $7 each month.
NPS
10
Doctor
Donna Session
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
7
Clinic
Vanderbilt Fertility Clinic (closed)
Nashville (closed)
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Successful
NPS
10
NPS
10
Age 30 - 31
Recurrent Pregnancy Loss
European
Income $0 - $49K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr John Lucas at Vanderbilt] looked me in the eye, respected my ability to know my own body and was kind and gentle through my 4th miscarriage. He stayed late to do an ultrasound when I was nervous with my successful pregnancy. Had a great sense of humor....I felt he truly knew what he was doing but explained things to me in a way that I could understand the doctor jargon. He was kind and not pushy. Respectful and genuinely got upset when he learned that other doctors had not pursued my issues earlier.
Loved them [the staff at Vanderbilt Center for Women's Health] . When I got a good ultrasound, they would cheer with me and get me a special envelope to hold it in. They said they looked forward to my weekly visits and made me feel comfortable....I felt he truly knew what he was doing but explained things to me in a way that I could understand the doctor jargon. He [Dr John Lucas] was kind and not pushy. Respectful and genuinely got upset when he learned that other doctors had not pursued my issues earlier.
How was your experience with John Lucas at Vanderbilt Fertility Clinic (closed)?
I felt he truly knew what he was doing but explained things to me in a way that I could understand the doctor jargon. He was kind and not pushy. Respectful and genuinely got upset when he learned that other doctors had not pursued my issues earlier.
What's one piece of advice would you give a prospective patient of John Lucas at Vanderbilt Fertility Clinic (closed)?
Trust him and be thankful he's your doctor. He's the best there is.
During treatment, were you treated like a number or a human with John Lucas at Vanderbilt Fertility Clinic (closed)?
He looked me in the eye, respected my ability to know my own body and was kind and gentle through my 4th miscarriage. He stayed late to do an ultrasound when I was nervous with my successful pregnancy. Had a great sense of humor.
Describe the protocols John Lucas used in your cycles at Vanderbilt Fertility Clinic (closed) and their degree of success.
He did extensive bloodwork which helped us figure out the issues. I have MTHFR which makes it difficult for my body to use folic acid (a true need during pregnancy). I remember Dr. Lucas actually getting his laptop and searching the right folate for me on the internet so I would know where to get the correct vitamin I needed to take (Methylated Folate). Also, he put me on progesterone for the first trimester since mine would tank each time around 6-7 weeks. I had weekly ultrasounds from week 7-13. Then he cleared me for general pregnancy treatment and got me hooked up with the practice I wanted to deliver my baby.
Describe your experience with the nursing staff at Vanderbilt Fertility Clinic (closed).
Loved them. When I got a good ultrasound, they would cheer with me and get me a special envelope to hold it in. They said they looked forward to my weekly visits and made me feel comfortable.
Describe your experience with Vanderbilt Fertility Clinic (closed).
The ultrasound tech was AMAZING. I've had compliments on her ultrasounds from the early days. They are organized and helpful.
Describe the costs associated with your care under John Lucas at Vanderbilt Fertility Clinic (closed).
$1500 for miscarriage d&c. A few $20 copays. All other costs factored into pregnancy/delivery through insurance.
NPS
10
Doctor
John Lucas
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Vanderbilt Fertility Clinic (closed)
Nashville (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2019 - 2020, Unknown Success
NPS
10
NPS
8
Age 34 - 35
2 IUI
Male Factor
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Procedure went smooth [with Dr. Donna Session] but we were not pregnant. IUI number 2 - same treatment as before and same outcome. We are now doing IVF, just beginning our treatments for egg retrieval...She makes sure she is there through it all with you...I felt I was the only person she was treating and that's a good feeling...She is very knowledgeable and gives reccomendations based on your personal needs. Doctor jargon always confuses me, she has no problem putting it into words I can understand. She is caring and considerate when things dont work out as planned. I also appreciate her humor, I need someone who can be serious when need be but doesnt always have to be.
I love having the online portal [at Vanderbilt Center for Women's Health] to get test results and ask any questions I need to without having to schedule an appointment. They are always quick to respond. One time I tried to call to set up an appt thinking it would be the faster route only to find out the messaging system goes directly to them and is the fastest route. No problems here, no one likes to wait around on the phone anyway.
How was your experience with Donna Session at Vanderbilt Fertility Clinic (closed)?
She is very knowledgeable and gives reccomendations based on your personal needs. Doctor jargon always confuses me, she has no problem putting it into words I can understand. She is caring and considerate when things dont work out as planned. I also appreciate her humor, I need someone who can be serious when need be but doesnt always have to be.
What's one piece of advice would you give a prospective patient of Donna Session at Vanderbilt Fertility Clinic (closed)?
Do your research about procedures and ask as many questions as possible
During treatment, were you treated like a number or a human with Donna Session at Vanderbilt Fertility Clinic (closed)?
She makes sure she is there through it all with you. Times I felt I was the only person she was treating and that's a good feeling.
Describe the protocols Donna Session used in your cycles at Vanderbilt Fertility Clinic (closed) and their degree of success.
IUI number .5 - we used clomid to help stimulate the eggs to grow, when checking on the growth of the eggs and my lining she decided it wasn't the perfect scenario to continue the treatment IUI number 1 - switched me to letrozole to stimulate egg growth and said it would help to control my lining better. Things looke good to continue so we used Ovidrel for the egg drop. Procedure went smooth but we were not pregnant. IUI number 2 - same treatment as before and same outcome. We are now doing IVF, just beginning our treatments for egg retrieval
Describe your experience with Vanderbilt Fertility Clinic (closed).
I love having the online portal to get test results and ask any questions I need to without having to schedule an appointment. They are always quick to respond. One time I tried to call to set up an appt thinking it would be the faster route only to find out the messaging system goes directly to them and is the fastest route. No problems here, no one likes to wait around on the phone anyway.
NPS
10
Doctor
Donna Session
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
8
Clinic
Vanderbilt Fertility Clinic (closed)
Nashville (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2016 - 2017, Unsuccessful
NPS
10
NPS
10
Age 37 - 38
2 IVF
Diminished Ovarian Reserve
Male Factor
Tubal Blockage
European
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Session is amazing! Her care and personality are wonderful. I got all the answers I needed and never had to second guess her medical decisions for me. I was allowed to be an active participant in my care.... Dr. Session was on point and told me what to expect and the potential outcomes. I always have the big picture, good and bad. She is also very caring and loving, and you feel that you are her priority when she is with you
They [the nurses at Vanderbilt Center for Women's Health] are the absolute best. They inform you daily with lab results and the recommendation from the doctor. They are considerate of your time. Always happy and smiling.... First cycle-high doses of Gonal-F, high doses of menopur, and cetrotide. Second cycle-more of a mini ivf cycle. Letrozole, Gonal-F 75, Menopur, and cetrotide. The thought was to do lower doses but for an extended period. This was in hope that my ovaries would respond better.
How was your experience with Donna Session at Vanderbilt Fertility Clinic (closed)?
Dr. Session was on point and told me what to expect and the potential outcomes. I always have the big picture, good and bad. She is also very caring and loving, and you feel that you are her priority when she is with you.
What's one piece of advice would you give a prospective patient of Donna Session at Vanderbilt Fertility Clinic (closed)?
Expect the truth. She is not rude but she is going to let you know what you need to hear.
During treatment, were you treated like a number or a human with Donna Session at Vanderbilt Fertility Clinic (closed)?
Dr. Session is amazing! Her care and personality are wonderful. I got all the answers I needed and never had to second guess her medical decisions for me. I was allowed to be an active participant in my care.
Describe the protocols Donna Session used in your cycles at Vanderbilt Fertility Clinic (closed) and their degree of success.
First cycle-high doses of Gonal-F, high doses of menopur, and cetrotide. Second cycle-more of a mini ivf cycle. Letrozole, Gonal-F 75, Menopur, and cetrotide. The thought was to do lower doses but for an extended period. This was in hope that my ovaries would respond better.
Describe your experience with your nurse at Vanderbilt Fertility Clinic (closed). (Assigned nurse: Stephanie and Hollie)
They are the absolute best. They inform you daily with lab results and the recommendation from the doctor. They are considerate of your time. Always happy and smiling.
Describe your experience with Vanderbilt Fertility Clinic (closed).
Weakness is the office manager. She is unprofessional, unorganized, and overall insensitive to the infertility and financial aspects. She is the worst part of this clinic.
Describe your experience with your monitoring appointments at Vanderbilt Fertility Clinic (closed).
It was convenient for my schedule.
Describe the costs associated with your care under Donna Session at Vanderbilt Fertility Clinic (closed).
All office and doctor costs were in network. All lab costs were out of network with my plan.
NPS
10
Doctor
Donna Session
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Vanderbilt Fertility Clinic (closed)
Nashville (closed)
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2020, Unknown Success
NPS
10
NPS
10
Age 27
Male Factor
European
Income $0 - $49K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Donna Session] was very understanding, thorough, patient, and helpful. She never rushed us when making decisions or through appointments when we had questions. She took her time and really went through everything in detail with us...She remembered us from appointment to appointment and always knew the details of our situation.
The clinic [Vanderbilt Center for Women's Health] is a great clinic. Some long wait times to get new patient appointments but once you are an established patient, getting appointments-even next day-is easy. The clinic has always been clean, quiet, and well stocked...The nursing staff was awesome. We used the portal for communication and we always had a response within the hour, even on weekends.
How was your experience with Donna Session at Vanderbilt Fertility Clinic (closed)?
Dr. Sessions was very understanding, thorough, patient, and helpful. She never rushed us when making decisions or through appointments when we had questions. She took her time and really went through everything in detail with us.
What's one piece of advice would you give a prospective patient of Donna Session at Vanderbilt Fertility Clinic (closed)?
Be prepared to wait a while to get a new patient appointment
During treatment, were you treated like a number or a human with Donna Session at Vanderbilt Fertility Clinic (closed)?
Dr. Sessions always made us feel like she truly cared about us. She remembered us from appointment to appointment and always knew the details of our situation.
Describe the protocols Donna Session used in your cycles at Vanderbilt Fertility Clinic (closed) and their degree of success.
N/A
Describe your experience with the nursing staff at Vanderbilt Fertility Clinic (closed).
The nursing staff was awesome. We used the portal for communication and we always had a response within the hour, even on weekends. They were all very helpful at appointments, always showing compassion and great care.
Describe your experience with Vanderbilt Fertility Clinic (closed).
The clinic is a great clinic. Some long wait times to get new patient appointments but once you are an established patient, getting appointments-even next day-is easy. The clinic has always been clean, quiet, and well stocked.
Describe the costs associated with your care under Donna Session at Vanderbilt Fertility Clinic (closed).
N/A
Describe Donna Session's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vanderbilt Fertility Clinic (closed).
N/A
What specific things went wrong at Vanderbilt Fertility Clinic (closed)?
  • Lost paperwork
Describe the specific things that went wrong at Vanderbilt Fertility Clinic (closed).
We had to fax test results multiple times before the clinic actually called and said they received them.
NPS
10
Doctor
Donna Session
NPS
Humanity
1 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
1 of 5
NPS
10
Clinic
Vanderbilt Fertility Clinic (closed)
Nashville (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
8
NPS
8
Age 33
Ashkenazi Jewish
Income $100K - $199K
2nd of 2 Docs
1 IUI With Other Docs
2 IVF With Other Docs
Neutral
Neutral
Successful
Dr. Session sat with me for a long time in my first visit with her going over my past history and what she would recommend moving forward. She is very analytical and lays out her reasoning for her choices, siting studies she has read and other doctors in the field. She performed a hysteroscopy on me to remove calcium deposits. Unfortunately, she did not have a lab to perform IVF at Vanderbilt. If she did, I would have done an IVF cycle with her.
If you are going to Dr. Session as an RE, the office setup can be a problem. She shares a large office with OBGYN group. This means there will be children, babies, and pregnant ladies in the waiting room. This can be a painful trigger for many undergoing fertility treatments. ... The cost of the hysteroscopy at Vanderbilt was around $22,000. After insurance coverage, we paid $2,500.
How was your experience with Donna Session at Vanderbilt Fertility Clinic (closed)?
Dr. Session sat with me for a long time in my first visit with her going over my past history and what she would recommend moving forward. She is very analytical and lays out her reasoning for her choices, siting studies she has read and other doctors in the field. She performed a hysteroscopy on me to remove calcium deposits. Unfortunately, she did not have a lab to perform IVF at Vanderbilt. If she did, I would have done an IVF cycle with her.
During treatment, were you treated like a number or a human with Donna Session at Vanderbilt Fertility Clinic (closed)?
Vanderbilt is a teaching hospital so there was always a student with Dr. Session. She would ask if they could participate in the exams, but it does feel a bit like you are a spectacle.
Describe the protocols Donna Session used in your cycles at Vanderbilt Fertility Clinic (closed) and their degree of success.
Hysteroscopy to remove calcium from the uterus.
Describe your experience with Vanderbilt Fertility Clinic (closed).
If you are going to Dr. Session as an RE, the office setup can be a problem. She shares a large office with OBGYN group. This means there will be children, babies, and pregnant ladies in the waiting room. This can be a painful trigger for many undergoing fertility treatments.
Describe the costs associated with your care under Donna Session at Vanderbilt Fertility Clinic (closed).
The cost of the hysteroscopy at Vanderbilt was around $22,000. After insurance coverage, we paid $2,500.
NPS
8
Doctor
Donna Session
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
NPS
8
Clinic
Vanderbilt Fertility Clinic (closed)
Nashville (closed)
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016, Consult
NPS
4
NPS
2
Age 32
European
Income $50K - $99K
Nurse or HC Services
3rd of 3 Docs
4 IUI With Other Docs
2 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
We did not feel comfortable with her [Dr. Session] or he clinic after our initial consultation. We had already seen two other REs and they were much more impressive. I don’t feel like she looked at my chart. I had to correct several things she said. She was willing to work with a repductive immunologist and that may have helped but we did not feel she fit our complex case ...
Associated with Vanderbilt and they [Vanderbuilt Center for Women's Health] have amazing resources. In my opinion I was disappointed with the approach, I was hoping she would think more out of the box or at least be more proactive to my history ... They [nursing staff] were all very nice, but didn’t work closely with any ... I was misdiagnosed originally with a bicornuate uterus when I really had a septate uterus. All REs have recommended single due to uterine anamoly ...
How was your experience with Donna Session at Vanderbilt Fertility Clinic (closed)?
We did not feel comfortable with her or he clinic after our initial consultation. We had already seen two other REs and they were much more impressive. I don’t feel like she looked at my chart. I had to correct several things she said. She was willing to work with a repductive immunologist and that may have helped but we did not feel she fit our complex case
What's one piece of advice would you give a prospective patient of Donna Session at Vanderbilt Fertility Clinic (closed)?
Be prepared to ask your questions.
During treatment, were you treated like a number or a human with Donna Session at Vanderbilt Fertility Clinic (closed)?
We did a consult and was not impressed. It was like she didn’t look at my chart and at the time of seeing her I had done 4 IUIs and 1 retrieval with 3 failed transfers
Describe the protocols Donna Session used in your cycles at Vanderbilt Fertility Clinic (closed) and their degree of success.
We did not proceed after consultation
Describe your experience with the nursing staff at Vanderbilt Fertility Clinic (closed).
They were all very nice, but didn’t work closely with any
Describe your experience with Vanderbilt Fertility Clinic (closed).
Associated with Vanderbilt and they have amazing resources. In my opinion I was disappointed with the approach, I was hoping she would think more out of the box or at least be more proactive to my history
Describe the costs associated with your care under Donna Session at Vanderbilt Fertility Clinic (closed).
I had some coverage with work and we did not proceed so not sure costs
Describe Donna Session's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vanderbilt Fertility Clinic (closed).
I was misdiagnosed originally with a bicornuate uterus when I really had a septate uterus. All REs have recommended single due to uterine anamoly
NPS
4
Doctor
Donna Session
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
NPS
2
Clinic
Vanderbilt Fertility Clinic (closed)
Nashville (closed)
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
2018, Unknown Success
NPS
10
NPS
10
Age 34
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
Latinx
Income $100K - $199K
Sales Representative
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Session was at every appointment and even does the base line ultrasound.... Dr. Session is very welcoming caring and understanding. She treats you like a human and not a number. It's very obvious her passion for the research side of things and finding out exactly why it's not working for you. Knowing she loves the research behind it all is very comforting because I believe she won't do a procedure she truly doesn't think will work.
You see the same two nurses each time and they are both very friendly and kind....It's a nice mix demographic in the waiting room [Vanderbilt Ctr for Women's Health] so does not feel heavy and depressing like most RE offices. Staff is very kind and welcoming. Waiting room feels like a regular office visit. Only weakness is that it is pretty busy and can sometimes take a long time to be able to even sign in.... Dr. Session was at every appointment and even does the base line ultrasound. .
How was your experience with Donna Session at Vanderbilt Fertility Clinic (closed)?
Dr. Session is very welcoming caring and understanding. She treats you like a human and not a number. It's very obvious her passion for the research side of things and finding out exactly why it's not working for you. Knowing she loves the research behind it all is very comforting because I believe she won't do a procedure she truly doesn't think will work.
What's one piece of advice would you give a prospective patient of Donna Session at Vanderbilt Fertility Clinic (closed)?
Book asap b/c she is booked up.
During treatment, were you treated like a number or a human with Donna Session at Vanderbilt Fertility Clinic (closed)?
Dr. Session was at every appointment and even does the base line ultrasound. .
Describe the protocols Donna Session used in your cycles at Vanderbilt Fertility Clinic (closed) and their degree of success.
Chlomid days 3-7, menopur day 9 and trigger and IUI.
Describe your experience with your nurse at Vanderbilt Fertility Clinic (closed). (Assigned nurse: Casey)
You see the same two nurses each time and they are both very friendly and kind.
Describe your experience with Vanderbilt Fertility Clinic (closed).
It's a nice mix demographic in the waiting room so does not feel heavy and depressing like most RE offices. Staff is very kind and welcoming. Waiting room feels like a regular office visit. Only weakness is that it is pretty busy and can sometimes take a long time to be able to even sign in.
NPS
10
Doctor
Donna Session
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Vanderbilt Fertility Clinic (closed)
Nashville (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018, Unknown Success
NPS
10
NPS
10
Age 34
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
Latinx
Income $100K - $199K
Sales Representative
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Session] is at every appointment and spends at least 15-20 min with us each time....Very compassionate and relatable. Doesn’t make you feel like there is anything wrong with you and always sounds hopeful. Her bedside manner is great and you feel like you’re talking to a friend. Would recommend her to anyone seeking treatment before any other clinic in town....She tends to always bring up eliminating embryos if more than 2 which I’m not comfortable with
Both of the nurses that work with dr. Sessions [at Vanderbilt Ctr for Women's Health] are great! You see them at every visit and both are so sweet and caring....It’s great! It’s a good mix of drs so it’s not just fertility patients in the waiting room. That was something that can be hard for people. Being in waiting rooms that feel heavy and depressing, that is not the feeling at this clinic at all....Billed after and was on par with other clinics.
How was your experience with Donna Session at Vanderbilt Fertility Clinic (closed)?
Very compassionate and relatable. Doesn’t make you feel like there is anything wrong with you and always sounds hopeful. Her bedside manner is great and you feel like you’re talking to a friend. Would recommend her to anyone seeking treatment before any other clinic in town.
What's one piece of advice would you give a prospective patient of Donna Session at Vanderbilt Fertility Clinic (closed)?
Schedule ASAP because she is booked out!
During treatment, were you treated like a number or a human with Donna Session at Vanderbilt Fertility Clinic (closed)?
She is at every appointment and spends at least 15-20 min with us each time.
Describe the protocols Donna Session used in your cycles at Vanderbilt Fertility Clinic (closed) and their degree of success.
Chlomid day 3-7 with menopur day 9 and trigger day 15
Describe your experience with your nurse at Vanderbilt Fertility Clinic (closed). (Assigned nurse: Casey)
Both of the nurses that work with dr. Sessions are great! You see them at every visit and both are so sweet and caring.
Describe your experience with Vanderbilt Fertility Clinic (closed).
It’s great! It’s a good mix of drs so it’s not just fertility patients in the waiting room. That was something that can be hard for people. Being in waiting rooms that feel heavy and depressing, that is not the feeling at this clinic at all.
Describe the costs associated with your care under Donna Session at Vanderbilt Fertility Clinic (closed).
Billed after and was on par with other clinics.
Describe Donna Session's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vanderbilt Fertility Clinic (closed).
She tends to always bring up eliminating embryos if more than 2 which I’m not comfortable with
NPS
10
Doctor
Donna Session
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
NPS
10
Clinic
Vanderbilt Fertility Clinic (closed)
Nashville (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2013, Unsuccessful
NPS
0
NPS
0
Age 25 - 26
6 Fertility Medications
PCOS
European
Income $50K - $99K
1st of 2 Docs
1 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
One situation sums it up: He [Dr John Lucas] "diagnosed" me with PCOS after only running a few blood tests. No ultrasound to examine my ovaries either. He also forgot to give me this diagnosis. One day he casually mentions my PCOS and I tell him he never told me that before. He then proceeds to debate me on that point. I got a new doctor and I did not have PCOS at all.
The clinic was fine, needs a new doctor [Dr. John Lucas has since left] that doesn't make infertility jokes....He never remembered anything about me. Every time I went in it was like meeting him for the first time again....The doctor didn't care at all. You were just a number....The nurses were great, I wish the doctor was up to their standards.
How was your experience with John Lucas at Vanderbilt Fertility Clinic (closed)?
One situation sums it up: He "diagnosed" me with PCOS after only running a few blood tests. No ultrasound to examine my ovaries either. He also forgot to give me this diagnosis. One day he casually mentions my PCOS and I tell him he never told me that before. He then proceeds to debate me on that point. I got a new doctor and I did not have PCOS at all.
What's one piece of advice would you give a prospective patient of John Lucas at Vanderbilt Fertility Clinic (closed)?
Just don't go.
During treatment, were you treated like a number or a human with John Lucas at Vanderbilt Fertility Clinic (closed)?
He never remembered anything about me. Every time I went in it was like meeting him for the first time again.
Describe the protocols John Lucas used in your cycles at Vanderbilt Fertility Clinic (closed) and their degree of success.
Threw me on clomid and that was that.
Describe your experience with the nursing staff at Vanderbilt Fertility Clinic (closed).
The nurses were great, I wish the doctor was up to their standards.
Describe your experience with Vanderbilt Fertility Clinic (closed).
The clinic was fine, needs a new doctor that doesn't make infertility jokes.
What specific things went wrong at Vanderbilt Fertility Clinic (closed)?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at Vanderbilt Fertility Clinic (closed).
The doctor didn't care at all. You were just a number.
NPS
0
Doctor
John Lucas
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
5 of 5
Trustworthiness
3 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
1 of 5
NPS
0
Clinic
Vanderbilt Fertility Clinic (closed)
Nashville (closed)
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5

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