Kindbody - Chicago (formerly Vios Fertility Institute)

I drive 2.5 hours to the Aurora clinic one way, both is 5 hours. Multiple times I would get to Aurora and they had scheduled me wrong, or the appointment I couldn't finish and had to go sometimes another hour or 2 to another clinic. I felt very anxious and depressed when everything kept going wrong, and I know they see it all the time, but my journey isn't the same as every other woman/couple. I went in knowing it would be expensive, but I was told it would be covered by insurance and now that we are almost $4000 in out of pocket, it's rough. And they would only tell me about payments within a few days of when it was due so I would scramble trying to come up with a large amount of money, but it's pay or your appointment gets cancelled. I also am not getting full paychecks because sometimes I have 2-3 appointments a week and if it's a 5 hour drive, my work day is half over by the time I get in. Just feels very impersonal and all about the money.

Angie has a very warm bedside manner and is able to cater her delivery of information to our level of knowledge. We often come prepared with many questions, having done our research, and she's extremely knowledgable in providing us with answers.

Dr.jeelani is very personal and cares about you being successful. He had a good heart and makes sure your comfortable

She made herself available to me, empathized and even shared her own journey with IVF

Dr.Beltsos was kind, caring and concerned.

I am very happy that Dr. Jeelani gives her patients her direct cell to text her. She alway responded to me and personally called me 2 times when I needed to talk to her. She gives you compassion and understands the struggles that you are going through. I know she sees a lot of women and she is getting busier, but she has always made time to chat with me. Having that contact with her, really makes it feel more human than just a number. Her NP Morgan, is nice but with her follow up consults, it is always so robotic and the same speech over and over. Always felt cold, rattled off the same information, went over my concerns but in a quick manner and ready to move on to the next call. That made me feel like a number during those F/U consults.

She gave me her cell and was responsive. She spoke with hope, care, and truth. She worked with me and took my own research seriously, and never laughed at any strange research or testing I did.

Dr Jeelani follows up post retrieval. All communication from nursing has been overall positive.

I actually saw Dr. J once while having a procedure performed. Although she didn't perform the egg retrieval, she introduced herself. I've only spoken to her via zoom and on the phone. Her partners performed the majority of my procedures. She was nice, but I do miss the one on one in person contact.

I Loved working with Dr. Louden she was very positive and even texted to check up on me after my retrieval and transfer. She answered all my questions and I never felt rushed. When I finally got to meet her in person on transfer day it was like talking to a relative.

Although Dr. Jeelani's communication style was reasonably warm and was clearly intended to make you feel comfortable, her poor management of my actual medical situation ended up making me feel like a number. At Vios in general, it always felt like they were pushing for quantity (of patients) over quality (treatment). I never felt like any of the medical staff took the time to be thorough about managing my particular case.

I felt like a number due to the medical protocols designed. My body reacted very unusually and instead of making adaptions, their typical protocol was followed as if I were reacting exactly the same as all other women.

I received all of my care with Vios during COVID, starting with my consult in March 20, 2020. In spite of the chaos of the clinic adapting, I came to know the staff who did my monitoring and my assigned nurse well. When I had setbacks, Dr Jeelani would call and/or text me, even after her work day was done, to make sure I understood what had happened and what my next steps were. Once, I had an FET monitoring appointment that wasn’t going well and the person who did my ultrasound sent a text to Dr Jeelani while I was still on the table to make sure she looked at my scans quickly! And she did! Any clinic is busy, but I felt like they treated me as an individual and I felt like everyone was rooting for me.

Dr. Cooper was very sympathetic and was very informative with the information she gave us. Many of the nurses were too busy to actually handle their job properly. Seeing Dr. Cooper was stress relieving.

Dr Jeelani always took more than enough time to answer my questions and explain everything. She was patient, caring, uplifting and always kind.

The one-on-one attention I receive from the nurse practitioner, nurses, ultrasound techs and front desk is outstanding. Most of them know me by name and seem knowledgable about where I am in my treatment. When I do see Dr Beltsos in person, she is always very warm and attentive.

Dr Beltsos creates a team atmosphere at Vios. She smiles, hugs you, and tells you that you are beautiful. She’s been through the process so she knows what it’s like.

Dr. Jeelani has spent a ton of time with my husband and I to help ensure that all of our questions were answered and that we are comfortable with our plan.

Dr. Jeelani was always well-updated on my case notes and there was a lot of continuity to our conversations even when they were 3 or weeks between the conversations. I didn't find myself having to repeat any details about my feelings or goals about the treatments. Dr. Jeelani also has a communication style that expertly blends combines personal warmth with professional clarity and directness. This means that I always know exactly what the relevant factors are in the decision at hand AND I always feel that Dr. Jeelani actually cares about the outcome. I especially appreciated this after I had my first miscarriage.

Staff greeted us by our names when we walked in the office every time we came in.

The first meeting we had she had reviewed everything from our previous clinic. Not only is she incredibly informative, she lets us make our own decisions on what direction we want to try. She likes to give us the information we need, but leaves it open to our wants and desires. In addition, she has incredible empathy for our journey thus far and has always approached us with compassion.

She was very caring in person and I never really felt rushed with her. She hugs you and is warm. But I only saw her initially, she popped in a consult after PGS results and freezing, and at transfer.

I can honestly say I have felt both at times. We've had positive and not so positive experiences with the staff and Dr. Jeelani that have resulted in us feeling this way. Initially, my wife and I had very high expectations and were super excited about going through our first IUI process ever with Vios Fertility. We feel that with such a sensitive and what should be an exciting (not stresssful) process that feeling human all of the time was unfortunately not what we felt. We do understand that the Doctors are stretched thin due to having several patients to care for at once and we can't expect to interact with them 100% of the time. However, we felt the team of Nurses and desk staff did not always offer that genuine concern, consideration, and compassion during the process as we expected they should. There were those few that were always a pleasure to see and communicate with when we dealt with them either via the portal or in person. They always smiled and greeted us by name or even if we didn't have an appointment with them that day they made it a point to stop and ask how everything was going in our process. That stood out to us and made us feel they genuinely cared about us and our process. Then there were others who were very serious and looked as if they weren't happy with being at work. One example is a particular nurse who performed my ultrasounds pretty regularly barely communicated with us during the ultrasounds. She would take photos and measurements without explaining anything to us. We would only receive a short explanation when we asked questions; very impersonable. In the initial phases, Vios could have explained the process to us more in detail and layed everything on the table to us in our initial New Patient Consultation with the Dr. It keeps the patient from guessing or searching for information on their own after the fact. As a new patient and being new to this entire process, we would have liked to know we would be working with a team of nurses and not just one particular Nurse/Dr., sticking to either giving us a call with results or posting them in the portal within the timeframe given and informed, and letting it be known that the doctor would not be the one we would see for most ultrasounds, etc. In our case, Dr. Jeelani was not there or did not perform our insemination process when we were told she would. We found out the day of insemination that a Nurse would be the one doing it (She turned out to be amazing). Before the insemination, I had surgery to have a polyp removed from my uterus. I was under the impression Dr. Jeelani would be present for this as well and found out day of surgery that she would not. The miscommunication and not having all of the proper information up front (before/after insemination fact or guideline sheets etc), not receiving timely updates after many bloodwork appts., receiving conflicting information via the portal on medications being prescribed/ordered, and having to ensure all prescriptions were being ordered and processed in a timely manner made this process very stressful. As anyone going through or having gone through this process knows it is very time sensitive. This is why I feel this is something that the Dr./Staff could've been on top of more. We feel if we weren't as Proactive in our own process with ensuring all the pieces fell into place, we probably would not have been as successful with our first IUI attempt. In regards to Dr. Jeelani alone, when we did speak with her she did have a very sweet demeanor about her. As a person, she showed compassion and seemed to want to be helpful. She even gave me her cell number and expressed if there were any concerns I could reach out to her. I did a few times which she responded to promptly. I could tell when meeting with her in person she seemed very busy, rushed, and on the go. At times this caused confusion in her responses. There were a couple of times she confused my case with others. For example the first day I met her she was convinced she had already met me and spoken to me on the phone, however, I explained that was not me and it was our first time meeting. Overall, the intent of wanting to be helpful was present. I just think maybe being busy with other cases she may have forgotten to communicate certain things to me or have information relayed via the staff and/or portal in a timely manner.

After being a fertility patient for over 6 years (2 years with our first, 4 years trying to conceive a 2nd child), I've never felt more taken care of by Dr. Beltsos and staff. They go the extra mile for you, and truly make you feel like you are a part of the team. They are extremely open to your thoughts and opinions ( I know a lot after being a patient for so long!), and really do care for their patients like no other fertility clinic I've seen.

Dr. Beltsos met with me and my partner to explain everything. She answered all of our questions. She always took the time we needed and never made us feel rushed!