Kindbody - Chicago (formerly Vios Fertility Institute)

4 doctors work here

Rated 8
Strongly recommend: 56%Neutral: 23%Don't recommend: 20%8
56% strongly recommend
49 reviews
Operations
7.8
7.8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.6
8.6
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.1
7.1
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.4
8.4
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
6.4
6.4
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
922
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 7 offices

Aurora
2040 Odgen Ave
Aurora, IL 60504
Chicago - West Loop
333 S. Desplaines
Chicago, IL 60661
Chicago - Wicker Park
1455 N Milwaukee Ave
Chicago, IL 60622
Crest Hill
2246 Weber Road
Crest Hill, IL 60403
Geneva
2127 Blackberry Drive
Geneva, IL 60134
Glenview
2501 Compass Road
Glenview, IL 60026
Hoffman Estates
1585 Barrington Rd
Hoffman Estates, IL 60169
Show 5 more

49 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
2
NPS
2
Age 29 - 30
1 IVF
Diminished Ovarian Reserve
Unexplained
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
I have only met her [Dr. Louden] twice in person...Everything [protocol] was basic, nothing was changed very much because I wasn't even in their normal age categories, since I started at age 29. My first implant ended in miscarriage...She had a strong approach to only a single transfer...Weakness would be not taking an interest in me personally....
[Vios Fertility Institute] Multiple times I would get to Aurora and they had scheduled me wrong, or the appointment I couldn't finish and had to go sometimes another hour or 2 to another clinic...was scheduled for the wrong ultrasound at the very beginning, was scheduled for baseline when I needed a "saline" ultrasound, which is completely different. I had to drive an extra hour to a clinic that could luckily fit me in.
How was your experience with Erica Louden at Kindbody - Chicago (formerly Vios Fertility Institute)?
I have only met her twice in person. And have technically only ever had one follow up appointment with her. She was nice in person, but other than that I never talked with her much. Weakness would be not taking an interest in me personally. I started IVF when I was 29. It was scary enough to hear that I might be infertile when I'm not even 30 yet, and that I am most likely going into early menopause. My predicament isn't the same as a 35 year old woman who just hasn't gotten pregnant yet.
What's one piece of advice would you give a prospective patient of Erica Louden at Kindbody - Chicago (formerly Vios Fertility Institute)?
Go in expecting to pay thousands of dollars out of pocket, and to be just another number. They don't care about how you get the money.
During treatment, were you treated like a number or a human with Erica Louden at Kindbody - Chicago (formerly Vios Fertility Institute)?
I drive 2.5 hours to the Aurora clinic one way, both is 5 hours. Multiple times I would get to Aurora and they had scheduled me wrong, or the appointment I couldn't finish and had to go sometimes another hour or 2 to another clinic. I felt very anxious and depressed when everything kept going wrong, and I know they see it all the time, but my journey isn't the same as every other woman/couple. I went in knowing it would be expensive, but I was told it would be covered by insurance and now that we are almost $4000 in out of pocket, it's rough. And they would only tell me about payments within a few days of when it was due so I would scramble trying to come up with a large amount of money, but it's pay or your appointment gets cancelled. I also am not getting full paychecks because sometimes I have 2-3 appointments a week and if it's a 5 hour drive, my work day is half over by the time I get in. Just feels very impersonal and all about the money.
Describe the protocols Erica Louden used in your cycles at Kindbody - Chicago (formerly Vios Fertility Institute) and their degree of success.
Everything was basic, nothing was changed very much because I wasn't even in their normal age categories, since I started at age 29. My first implant ended in miscarriage. Not sure if my next implant will stay the same medication wise, I think it is.
Describe your experience with your nurse at Kindbody - Chicago (formerly Vios Fertility Institute). (Assigned nurse: Brittany)
Brittany was great, but like Dr. Louden, she hears it all day every day. She has probably heard every story.
Describe your experience with Kindbody - Chicago (formerly Vios Fertility Institute).
Do your research, they want you to ask questions but how do you know what you don't know? i went in thinking i was running out of time to get pregnant, still think that way, so go in with a bunch of questions. Ask insurance all questions too. Even though my EOB said that medications are covered/ they 100% are not, some hormones are hundreds of dollars. And since you'll most likely be doing multiple implants, it's extremely expensive.
Describe your experience with your monitoring appointments at Kindbody - Chicago (formerly Vios Fertility Institute).
I would be forced to have early appointments, since i have to drive so far. If i didn't get one of the first appointments of the day, I wouldn't even get half a day of work at my own job. Also have to leave my house between 5:30-6am just to make an 8:15am appointment.
Describe the costs associated with your care under Erica Louden at Kindbody - Chicago (formerly Vios Fertility Institute).
So far we've paid almost $5000 out of pocket, not including medication. Debits to the account are over $19k so far. That includes one retrieval cycle, one implant, and moving on to the 2nd implant.
Describe Erica Louden's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody - Chicago (formerly Vios Fertility Institute).
She had a strong approach to only a single transfer. I am pushing for two embryos next time, because of insurance this might be my last change.
What specific things went wrong at Kindbody - Chicago (formerly Vios Fertility Institute)?
  • Lost appointments
  • Failed to order appropriate test
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Kindbody - Chicago (formerly Vios Fertility Institute).
I was scheduled for the wrong ultrasound at the very beginning, was scheduled for baseline when I needed a "saline" ultrasound, which is completely different. I had to drive an extra hour to a clinic that could luckily fit me in. They wanted me to come up to aurora sometimes 3 times a week. 5 hours of driving, that's a full tank of gas. Gas is expensive right now, on top of the thousands in out of pocket we've paid, on top of not getting full paychecks because I'm going to dr appointments....
2
Doctor
Erica Louden
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
3 of 5
2
Clinic
Kindbody - Chicago (formerly Vios Fertility Institute)
Aurora
NPS
Operations
2 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
LGBTQ+
Verified

This patient has provided documentation of treatment at this clinic.

2023, Unknown Success
NPS
10
NPS
10
Age 39
European
Income $500K+
Consultant
Only Doc Seen
IVF With Other Docs
Donor Eggs With Other Docs
Surrogacy With Other Docs
LGBTQ+
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Beltsos is an expert. However, often with such extreme expertise a doctors bedside manner decreases. That's not the case for Dr Beltsos. She's warm, caring, understanding and able to cater her delivery of information to our knowledge needs. She takes the time to ensure we have every opportunity to ask questions and are clear on next steps...able to cater her delivery of information to our level of knowledge. We often come prepared with many questions, having done our research, and she's extremely knowledgable in providing us with answers.
Kindbody is large and sometimes its hard to feel like just another patient. However, with scale comes benefits like expertise and access which was import for us. As they go through their merger they're ironing out the process which I'm sure will improve over time. Throughout they've been very open to feedback to help them improve the efficiency of their process...[nurse] Bre went above and beyond to support us and facilitate our egg donation process. She was extremely proactive in her communication and made every effort to help us to keep the process moving without delay. She has also been a great emotional support throughout. We were faced with a challenging Egg Donor Agency relationship and with Bre’s help we were able to remove the agency from the equation and deal directly with the egg donor to achieve a positive outcome.
How was your experience with Angeline Beltsos at Kindbody - Chicago (formerly Vios Fertility Institute)?
Dr Beltsos is an expert. However, often with such extreme expertise a doctors bedside manner decreases. That's not the case for Dr Beltsos. She's warm, caring, understanding and able to cater her delivery of information to our knowledge needs. She takes the time to ensure we have every opportunity to ask questions and are clear on next steps.
What's one piece of advice would you give a prospective patient of Angeline Beltsos at Kindbody - Chicago (formerly Vios Fertility Institute)?
Be prepared, do your homework and come with your questions. Knowledge is powerful in helping build understanding and manage the unknowns in this process.
During treatment, were you treated like a number or a human with Angeline Beltsos at Kindbody - Chicago (formerly Vios Fertility Institute)?
Angie has a very warm bedside manner and is able to cater her delivery of information to our level of knowledge. We often come prepared with many questions, having done our research, and she's extremely knowledgable in providing us with answers.
Describe your experience with your nurse at Kindbody - Chicago (formerly Vios Fertility Institute). (Assigned nurse: Breanna Jaeger)
Bre went above and beyond to support us and facilitate our egg donation process. She was extremely proactive in her communication and made every effort to help us to keep the process moving without delay. She has also been a great emotional support throughout. We were faced with a challenging Egg Donor Agency relationship and with Bre’s help we were able to remove the agency from the equation and deal directly with the egg donor to achieve a positive outcome.
Describe your experience with Kindbody - Chicago (formerly Vios Fertility Institute).
Kindbody is large and sometimes its hard to feel like just another patient. However, with scale comes benefits like expertise and access which was import for us. As they go through their merger they're ironing out the process which I'm sure will improve over time. Throughout they've been very open to feedback to help them improve the efficiency of their process.
10
Doctor
Angeline Beltsos
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
LGBTQ+ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
Kindbody - Chicago (formerly Vios Fertility Institute)
Chicago - West Loop
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
LGBTQ+ Care
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
10
NPS
9
Age 36 - 37
1 IVF
PCOS
Uterine Fibroids
Immunological
Recurrent Pregnancy Loss
Unexplained
Black or African-American
Income $50K - $99K
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr.Jeelani is very personal and cares about you being successful. [she] had a good heart and makes sure your comfortable...Answers all of your question and encourages you to call if you have questions that you think about once you leave...We started with high dosages of follistum and menopur which I believed yielded is the good results she was able to obtain. Eggs grew at a slow and steady rate.
[Vios Fertility Institute] nurse showed a lot of empathy especially after my misscarrige...[clinic weakness] They won’t bill the insurance for things you are made to pay for up front. You have to ensure you things are being billed correctly so that your insurance company can pay them properly...I spoke with her[Dr. Jeelani] and things were taking care of right after so if there issues with billing make sure she is aware she will get it taken care of.
How was your experience with Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute)?
Very caring great heart good person cares about her patients. Makes sure you are comfortable and feel good about the process. Answers all of your question and encourages you to call if you have questions that you think about once you leave. A very wonderful doctor how definitely cares a lot about her patients and wants to see you with a child
What's one piece of advice would you give a prospective patient of Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute)?
If you have any issues please make sure she knows. I had an issue with the billing department and was considering leaving because of that. I spoke with her and things were taking care of right after so if there issues with billing make sure she is aware she will get it taken care of.
During treatment, were you treated like a number or a human with Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute)?
Dr.jeelani is very personal and cares about you being successful. He had a good heart and makes sure your comfortable
Describe the protocols Roohi Jeelani used in your cycles at Kindbody - Chicago (formerly Vios Fertility Institute) and their degree of success.
Protocol and approach used were hard on a women of my age. We started with high dosages of follistum and menopur which I believed yielded is the good results she was able to obtain. Eggs grew at a slow and steady rate.
Describe your experience with your nurse at Kindbody - Chicago (formerly Vios Fertility Institute).
My nurse showed a lot of empathy especially after my misscarrige coming in after losing a baby is hard and they did there best to help you get through it.
Describe your experience with Kindbody - Chicago (formerly Vios Fertility Institute).
There billing is horrible but there doctors and nurses are amazing. You can’t always have it all but they are a new clinic so they definitely can improve on that. They won’t bill the insurance for things you are made to pay for up front. You have to ensure you things are being billed correctly so that your insurance company can pay them properly
10
Doctor
Roohi Jeelani
NPS
Humanity
5 of 5
Communication
1 of 5
Frequency Seen
2 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
3 of 5
9
Clinic
Kindbody - Chicago (formerly Vios Fertility Institute)
Chicago - West Loop
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018, Unknown Success
NPS
8
NPS
8
Age 35
2 IVF
Donor Eggs
Poor Egg Quality
Ashkenazi Jewish
Income $200K - $499K
Business Executive
1st of 2 Docs
3 IUI With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Jeelani is a brilliant RE who makes herself available to her patient. She does a great job at reviewing your results with you, make sure you understand them, recap the previous one, provides her opinion and looks for feedback...[she] is a busy Doctor, make sure you have your questions ready...[she] empathized and even shared her own journey with IVF
The [Vios Fertility Institute] clinic is very well organized especially in COVID times. I always feel very safe going in with the new protocol. The wait is also very small since everyone is scheduled. It is hard to plan since one day you can get an appt at 9 and the next at noon. The results are not shared with you until later on in the afternoon when your nurse calls you with next steps. Communication is not consistent - some doctors provide their direct contact information, others require you go through their assistant.
How was your experience with Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute)?
Dr. Jeelani is a brilliant RE who makes herself available to her patient. She does a great job at reviewing your results with you, make sure you understand them, recap the previous one, provides her opinion and looks for feedback
What's one piece of advice would you give a prospective patient of Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute)?
Dr Jeelani is a busy Doctor, make sure you have your questions ready
During treatment, were you treated like a number or a human with Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute)?
She made herself available to me, empathized and even shared her own journey with IVF
Describe your experience with your nurse at Kindbody - Chicago (formerly Vios Fertility Institute). (Assigned nurse: Kathleen)
Kathleen was great at communicating. Her counterpart Weronika was also excellent and they made the best team. They were both available on one email account so I always got a response quickly
Describe your experience with Kindbody - Chicago (formerly Vios Fertility Institute).
The clinic is very well organized especially in COVID times. I always feel very safe going in with the new protocol. The wait is also very small since everyone is scheduled. It is hard to plan since one day you can get an appt at 9 and the next at noon. The results are not shared with you until later on in the afternoon when your nurse calls you with next steps. Communication is not consistent - some doctors provide their direct contact information, others require you go through their assistant.
What specific things went wrong at Kindbody - Chicago (formerly Vios Fertility Institute)?
  • Failed to send your chart to another clinic
  • Provided conflicting information
8
Doctor
Roohi Jeelani
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Kindbody - Chicago (formerly Vios Fertility Institute)
Chicago - West Loop
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

Unknown Success
NPS
8
NPS
10
1 IVF
Poor Egg Quality
Uterine Fibroids
Unexplained
Black or African-American
Income $50K - $99K
Operations
2nd of 2 Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Overall, Dr. Beltsos has been kind and considerate during my process so far, I would have like to see her more. But, I understand she had emergency during my egg retrieval. Her staff has been amazing with me and answering my questions...Dr.Beltsos was kind, caring and concerned...they were only able to retrieve 2 eggs which 1 was able to be fertilized
the overall staff [at Vios Fertility Institute] was amazing attentive, thoughtful and caring to all my needs....The portal and phone system needs improvements. The staff did an amazing job with caring and reach out to answer questions. They're kind and considerate which is needed...Even though an error was made, the clinic done a wonderful job making it right. The paperwork being lost was do to portal problems
How was your experience with Angeline Beltsos at Kindbody - Chicago (formerly Vios Fertility Institute)?
Overall, Dr. Beltsos has been kind and considerate during my process so far, I would have like to see her more. But, I understand she had emergency during my egg retrieval. Her staff has been amazing with me and answering my questions.
What's one piece of advice would you give a prospective patient of Angeline Beltsos at Kindbody - Chicago (formerly Vios Fertility Institute)?
Be patient and understanding
During treatment, were you treated like a number or a human with Angeline Beltsos at Kindbody - Chicago (formerly Vios Fertility Institute)?
Dr.Beltsos was kind, caring and concerned.
Describe the protocols Angeline Beltsos used in your cycles at Kindbody - Chicago (formerly Vios Fertility Institute) and their degree of success.
I don't remember the exact dosages. Dr. Beltsos prescribed follistism and other medications.
Describe your experience with your nurse at Kindbody - Chicago (formerly Vios Fertility Institute). (Assigned nurse: Melissa )
The portal and paperwork still needs work. But, the overall staff was amazing attentive, thoughtful and caring to all my needs.
Describe your experience with Kindbody - Chicago (formerly Vios Fertility Institute).
The portal and phone system needs improvements. The staff did an amazing job with caring and reach out to answer questions. They're kind and considerate which is needed. I tried a clinic last year before VIOS and it was horrible. The experience was awful. VIOS has done an amazing job.
Describe the costs associated with your care under Angeline Beltsos at Kindbody - Chicago (formerly Vios Fertility Institute).
Don't have total amount, I'm still going through the process.
Describe Angeline Beltsos's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody - Chicago (formerly Vios Fertility Institute).
I have no advice, they were only able to retrieve 2 eggs which 1 was able to be fertilized.
What specific things went wrong at Kindbody - Chicago (formerly Vios Fertility Institute)?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost results
Describe the specific things that went wrong at Kindbody - Chicago (formerly Vios Fertility Institute).
Even though an error was made, the clinic done a wonderful job making it right. The paperwork being lost was do to portal problems.
8
Doctor
Angeline Beltsos
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kindbody - Chicago (formerly Vios Fertility Institute)
Chicago - West Loop
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2023, Unknown Success
NPS
10
NPS
9
Age 39
4 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Income $100K - $199K
Sales Representative
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Jeelani gives her cell number that we can contact her when ever we have questions...is known for pushing for eggs during your stim cycle...is very kind and hardworking for her patients. It is unfortunate that she isn't my doctor for retrievals but I did end up having her for 2 out of 4 of them, which was a blessing.
p[Kindbody - Chicago (formerly Vios Fertility Institute)] Strength: doctor office/rooms are very clean and updated. Portal messaging is great because its 2 way communication. Staff is friendly at all the offices. Weakness..do not do egg retrievals or transfers on Sundays, so if your body is ready to go for a ER they will push you until Monday
How was your experience with Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute)?
Love that Dr. Jeelani gives her cell number that we can contact her when ever we have questions. I have reached out to her numerous times and she always gets back to me and she did call me 2 different times to go over my first egg retrieval and then my plan after my last retrieval. I did have her for 2 of my ER which was amazing and she greeted me with a big hug and said lets get you your babies! but then after the retrievals she did not visit me in the recovery room. I thought it would be nice for her to stop in for 1 minute to just check in but nothing, just the recovery nurses. Dr Jeelani is known for pushing for eggs during your stim cycle, so it can be overwhelming when she wants you to keep going to see if you can get more eggs, but I always trusted her thoughts and why she would push it. I know she is rooting for me and is willing to work with me and get me my baby. She is very kind and hardworking for her patients. It is unfortunate that she isn't my doctor for retrievals but I did end up having her for 2 out of 4 of them, which was a blessing.
What's one piece of advice would you give a prospective patient of Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute)?
Let her work her magic! You have to trust her process, because she will push for every one of those eggs!
During treatment, were you treated like a number or a human with Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute)?
I am very happy that Dr. Jeelani gives her patients her direct cell to text her. She alway responded to me and personally called me 2 times when I needed to talk to her. She gives you compassion and understands the struggles that you are going through. I know she sees a lot of women and she is getting busier, but she has always made time to chat with me. Having that contact with her, really makes it feel more human than just a number. Her NP Morgan, is nice but with her follow up consults, it is always so robotic and the same speech over and over. Always felt cold, rattled off the same information, went over my concerns but in a quick manner and ready to move on to the next call. That made me feel like a number during those F/U consults.
Describe the protocols Roohi Jeelani used in your cycles at Kindbody - Chicago (formerly Vios Fertility Institute) and their degree of success.
I remember her telling me during our consult that my first round with her was going to be the worse and then once she knew my results from that round she would change things up. My first round we did the normal meno, follistim, ganx, omni and sermorelin for egg quality- that indeed was my worst round, I ended up with 0 embryos. She then told me that ganx was suppressing my ovaries and we would no longer be using that and switching to micro dose lupron for the next round. We went right into the second round and we started off with a higher does of meno and follistim and added the MDL and omni and sermorelin for egg quality. She then lowered my meno and follistim dose around day 5 of stims. I ended up stimming for about 16 days and had my best round. 15 eggs retrieved and we got 1 normal embryo. Went right into the 3rd round and she stayed with the same protocol but kept me at higher dose of follistim and meno and we ended up having a lower number of eggs retrieved, only 11 this time but we did end up with 1 normal embryo. Went right into our 4th round again and nothing in protocol changed besides starting off high dose of meno and folli and then lower the doses. I stimmed for about 18 days and retrieved the most eggs- 16. We ended up with 3 blasts which was the most we ever had, but unfortunately all 3 came back abnormal. She said that was our best round yet because that was the most blasts we have ever gotten. We have been on a break from IVF treatments since Oct 1. I will being priming here soon to start more rounds at the start of January. I believe she will keep me on the same protocol but she is adding sermorelin to my priming protocol- testosterone cream, estrogen pills, progesterone pills and omni.
Describe your experience with your nurse at Kindbody - Chicago (formerly Vios Fertility Institute). (Assigned nurse: Joey)
I loved my nurse Joey, he was awesome. He definitely listened to all my concerns and got back to me in a timely manner. He would call me after every monitoring visit and go over the results and then give me updates. He was the best, but then during my 3rd row he was no longer with Kindbody and I was given a different nurse but then I ended up having 3 different nurses for that 3rd and 4th round and that was super frustrating because the communication was nowhere near as great as Joey's. I am still not fully sure who my nurse is now, but I am hoping when I start back up in January that I have a primary nurse that is with me the whole time.
Describe your experience with Kindbody - Chicago (formerly Vios Fertility Institute).
Strength: doctor office/rooms are very clean and updated. Portal messaging is great because its 2 way communication. Staff is friendly at all the offices. Weakness: They do not do egg retrievals or transfers on Sundays, so if your body is ready to go for a ER they will push you until Monday, they don't care. Not sure how a IVF clinic can be closed on Sundays. If in the suburbs you can go to the suburb offices for monitoring/bloodwork but any surgeries happen in their West Loop office. Insurance office can be hard to deal with at times and understanding all their costs can be mind-numbing. Pricing for add on services are pricey and not covered by insurance. I believe they are taking on too many clients all of sudden.
Describe your experience with your monitoring appointments at Kindbody - Chicago (formerly Vios Fertility Institute).
Monitoring appts were done at a office in the suburbs, so scheduling appts were pretty easy to book. I did learn during the process to go ahead and schedule out most of my appts because I knew I would go M/W/F. I would have my appt and I would be done with bloodwork and US usually within 15-20 mins of my booked time. They were very fast and quick and I never waited more than 5 minutes to go back. US tech Sherry at the Aurora office is the best!
Describe the costs associated with your care under Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute).
My second round which was the first time I had gotten a blast, my costs for cryopreservation and biopsy was priced at $2,000 but then my round 3 and 4 were reduced to $1500. Dr. Jeelani lowered the cost after that first payment. She did recommend that I do zymot and calcium ionophore, which were add on services that costed $300 and $400 so $700 was due at the time of egg retrieval. I did this all 4 rounds. Everything else, bloodwork/US, 4 Egg retrievals and anesthesia were all covered by my insurance.
Describe Roohi Jeelani's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody - Chicago (formerly Vios Fertility Institute).
I have not transferred embryos with Dr J yet. But I do believe she would only let me transfer a single embryo because of my egg and I am ok with that.
What specific things went wrong at Kindbody - Chicago (formerly Vios Fertility Institute)?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Kindbody - Chicago (formerly Vios Fertility Institute).
During one of my rounds, my primary nurse Joey was off that day and I was in need of getting my stim meds ordered and they were not at my pharmacy. I had emailed in portal and called the office but the covering nurse never got back to me. When Joey got back the next day he quickly took care of it for me. It seems that the covering nurses can't handle the other nurses that are out of the office that day their workload. I am not sure why nurses have 1 day off during a M-F work week there.
10
Doctor
Roohi Jeelani
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Kindbody - Chicago (formerly Vios Fertility Institute)
Chicago - Wicker Park
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 43 - 44
4 Egg Freezing
4 Embryo Freezing
Male Factor
Poor Egg Quality
Tubal Blockage
Immunological
European
Income $100K - $199K
Consultant
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Jeelani] gave me her cell and was responsive. She spoke with hope, care, and truth. She worked with me and took my own research seriously, and never laughed at any strange research or testing I did... She explained the pros and cons of different protocols and why each might or might not work for me...If you want a doctor to listen to you and not laugh in your face when you bring up non traditional research or testing then she’s your doctor.are on a schedule but she did my transfer and she made it a beautiful experience and let me video it all. She is always speaking at events in the infertility community and she takes her patients to heart. She really cares.
I had a few primary nurses [at Vios Fertility Institute] and they were great. If I had questions they would respond quickly and I always had when I needed to know in time for any treatments. They were always sensitive and helpful. There were no nurses who were rude or mean...The good thing is they will draw blood for my immunologist and let me take the vials with me to ship which is extremely convenient because most places won’t do that for you.
How was your experience with Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute)?
Dr. Jeelani is active on Instagram and shared her own story of infertility as well as educational information. She was available via cell every time I freaked out about something or had a question. She admits if she doesn’t have experience in crazy research I brought to her about hidden infection testing in Greece, and she supported me in my Mercier Therapy and Reproductive Immunology treatments. She explained the pros and cons of different protocols and why each might or might not work for me. She only did what I was comfortable with. She didn’t do my retrievals since the doctors are on a schedule but she did my transfer and she made it a beautiful experience and let me video it all. She is always speaking at events in the infertility community and she takes her patients to heart. She really cares.
What's one piece of advice would you give a prospective patient of Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute)?
If you want a doctor to listen to you and not laugh in your face when you bring up non traditional research or testing then she’s your doctor. She’s accessible when you have questions and she truly wants what’s best for you. She won’t give up on you if you’re older. She feels there might still be hope with my own eggs and didn’t jump to donor egg unless we have it a good try with mine. She’s a very smart doctor and very kind too.
During treatment, were you treated like a number or a human with Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute)?
She gave me her cell and was responsive. She spoke with hope, care, and truth. She worked with me and took my own research seriously, and never laughed at any strange research or testing I did.
Describe the protocols Roohi Jeelani used in your cycles at Kindbody - Chicago (formerly Vios Fertility Institute) and their degree of success.
First retrieval we started with 300u follistim, 150u menopur with 10000HCG trigger. I was not at risk for OHSS. I got 12 eggs, 11 mature, 7 fertilized, 2 blasts. Both were PGS abnormal. Retrieval 2 we started with the same but upped follistim to 400u and added omnitrope .25u for 8 days. I was also on lovenox 40mg per my reproductive immunologist. We got 17 eggs, 12 mature, 8 fertilized, 5 blasts which we did not test. We transferred two and I got pregnant but miscarried at 8 weeks due to chromosomal abnormality. Retrieval 3 we started the same as 2, but added 225 menopure. Ended up with 12 eggs, 9 mature, 2 fertilized, 0 blasts. Retrieval 4 we started the same, upper menopure to 225 for a few days then went back down and upper follistim to 400. Got 12 eggs, 11 mature, 6 fertilized, 1 blast. We currently have 4 untested blasts frozen and 2 abnormal blasts frozen. Retrieval 5 will start with 400u follistim, 150 menopure, .25 omnitrope for the entire Stim cycle not just 8 days, and still lovenox. I responded worse as time went by but my first retrieval was age 42 and 4th was age 43. We talked about many protocols but she was always open to discussing them and how and why. My frozen transfer (FET) I mentioned earlier we used estrogen patches and pills orally and vaginally as well as PIO (progesterone in oil) injections, prometrium oral pills, and endometrin suppositories. My lining got to 11.64 for the transfer and it did get me pregnant but it ended due to 2 chromosome abnormalities (trisomy 18, monosomy 3).
Describe your experience with the nursing staff at Kindbody - Chicago (formerly Vios Fertility Institute).
I had a few primary nurses and they were great. If I had questions they would respond quickly and I always had when I needed to know in time for any treatments. They were always sensitive and helpful. There were no nurses who were rude or mean.
Describe your experience with Kindbody - Chicago (formerly Vios Fertility Institute).
The lab was willing to do PICSI and Zymot for helping reduce sperm DNA fragmentation. The billing is weird. Sometimes I’ll owe a bill. Then a few weeks later I don’t owe that bill anymore. It is very hard to get an itemized bill for FSA or HSA purposes. They usually have to send emails to billing them maybe I’ll get a response in a few weeks if I follow up. Billing is always different every office of Vios I go to, but once I do talk to billing by phone they explain everything. But it’s hard to get things in writing. Just keep track of your appts, procedures, and which office (there are 4 in Chicagoland area I went to) so you will know what might be missing or wrong. They take BCBS PPO and HMO. Scheduling is pretty easy usually. I can usually get in by 7 or 745 to get to work by 830 or 9 for my monitoring. My saline ultrasound was painless. The ultrasound tech in Hoffman Estates has a notebook for patients to share inspiration and hope with each other. IVF procedures and surgeries are not done in Chicago suburbs or Wicker Park, only in West Loop.
Describe your experience with your monitoring appointments at Kindbody - Chicago (formerly Vios Fertility Institute).
Earliest appt was 6:45am and latest was about 8:30. I usually could get in at 7am or 7:30 to get to work by 8 or 8:30. They had a few offices in Chicagoland. I sometimes went to Glenview since it was near my work and other times I went to Hoffman Estates since it was near my house. Saline ultrasounds were usually around 11:30-1:30pm and if you were pregnant, those early ultrasounds were around 10:30am. If I realized I needed bloodwork and I didn’t have an Appt they could usually squeeze me in if I just walked in. But usually I had an appointment.
Describe the costs associated with your care under Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute).
Insurance took about $8000 per retrieval and 2500 per transfer. Ultrasounds were $445 before insurance. PICSI was $800. Zymot was $350. Freezing embryos was $700. PGT including biopsy and freezing was $6700 but next round of PGT would’ve been $2200. Any additional PGT testing was that fee plus $350 per embryo over 6.
Describe Roohi Jeelani's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody - Chicago (formerly Vios Fertility Institute).
1 normal embryo recommended. 2 untested for my age of 42-43 was recommended.
What specific things went wrong at Kindbody - Chicago (formerly Vios Fertility Institute)?
  • Lost results
  • Provided conflicting information
Describe the specific things that went wrong at Kindbody - Chicago (formerly Vios Fertility Institute).
They lost my AMH results twice. Like the my took my blood and all test results came back except AMH. Finally a third time I got the result. This was not urgent but it was annoying. The good thing is they will draw blood for my immunologist and let me take the vials with me to ship which is extremely convenient because most places won’t do that for you.
10
Doctor
Roohi Jeelani
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Kindbody - Chicago (formerly Vios Fertility Institute)
Chicago - Wicker Park
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2023, Unsuccessful
NPS
8
NPS
8
Age 43
4 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
Only Doc Seen
Neutral
Neutral
Unsuccessful
Dr Jeelani provided statistics and overall risk/benefit to treatment. I would like to use my own eggs and she was supportive of that which is extremely important for me in my journey. She followed up after procedures to deliver news herself that wasn’t always positive but it was really helpful to hear it from her directly. I appreciated the ability of Dr Jeelani to adjust protocols...Dr Jeelani follows up post retrieval.
[Kindbody - Chicago] Strengths include quick turn around time after consultation as well as availability in the mornings for monitoring appointments. I never had to wait or had late appointments. Ultrasound, blood work and front desk staff are all great. The location was convenient for me in terms of travel. I did not have issues when needing weekend monitoring either...All communication from nursing has been overall positive.
How was your experience with Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute)?
Dr Jeelani provided statistics and overall risk/benefit to treatment. I would like to use my own eggs and she was supportive of that which is extremely important for me in my journey. She followed up after procedures to deliver news herself that wasn’t always positive but it was really helpful to hear it from her directly. I appreciated the ability of Dr Jeelani to adjust protocols.
What's one piece of advice would you give a prospective patient of Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute)?
Ask questions along the way!
During treatment, were you treated like a number or a human with Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute)?
Dr Jeelani follows up post retrieval. All communication from nursing has been overall positive.
Describe the protocols Roohi Jeelani used in your cycles at Kindbody - Chicago (formerly Vios Fertility Institute) and their degree of success.
I used antagonist protocol 2x at standard doses and Lupron 2x at standard doses. I did have some OHSS symptoms but having a protocol after retrieval was helpful to minimize side effects.
Describe your experience with the nursing staff at Kindbody - Chicago (formerly Vios Fertility Institute).
Ivettzie is my main nurse. She calls with updates as well as through the portal. She is kind, clear and available.
Describe your experience with Kindbody - Chicago (formerly Vios Fertility Institute).
Strengths include quick turn around time after consultation as well as availability in the mornings for monitoring appointments. I never had to wait or had late appointments. Ultrasound, blood work and front desk staff are all great. The location was convenient for me in terms of travel. I did not have issues when needing weekend monitoring either.
Describe the costs associated with your care under Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute).
Genetic testing, out of pocket non covered meds
Describe Roohi Jeelani's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody - Chicago (formerly Vios Fertility Institute).
We didn’t transfer
What specific things went wrong at Kindbody - Chicago (formerly Vios Fertility Institute)?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
Describe the specific things that went wrong at Kindbody - Chicago (formerly Vios Fertility Institute).
After consult, I was told my husband needed an RX referral. He did not after calling my HMO for clarification. The clinic told me otherwise. It was fixed but I had to follow up. Medications were occasionally not ordered the first time as I needed HMO approval. There For weekend calls- there was a miscommunication on one cycle with meds.
8
Doctor
Roohi Jeelani
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
Kindbody - Chicago (formerly Vios Fertility Institute)
Chicago - Wicker Park
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2023, Unknown Success
NPS
6
NPS
6
Age 44
4 IVF
Black or African-American
Income $100K - $199K
Doctor
4th of 4 Docs
4 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
Dr. J is sweet and caring. However, it is challenging building a rapport with someone you've met in passing. She introduced herself to me prior to my 1st egg Retrieval with her colleague performing the procedure. The other times I've spoken to her were via zoom and phone. She does answer phone calls and gives her number to her patients. However, I don't feel like my protocol was changed when needed...Although she is your doctor she may never perform any procedures.
Unfortunately, the clinic [Kindbody - Chicago] appears to be money hungry. Prior to doing anything, they requested $3800. This I learned did not go towards my deductible or towards my out of pocket cost...[nurse] Iesla was nice and communicated with me. Whatever she requested, I turned it in. If there was something I needed, she also followed up with me...Dr. J is sweet and caring. However, it is challenging building a rapport with someone you've met in passing. She introduced herself to me prior to my 1st egg Retrieval with her colleague performing the procedure. The other times I've spoken to her were via zoom and phone. She does answer phone calls and gives her number to her patients. However, I don't feel like my protocol was changed when needed.
How was your experience with Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute)?
Dr. J is sweet and caring. However, it is challenging building a rapport with someone you've met in passing. She introduced herself to me prior to my 1st egg Retrieval with her colleague performing the procedure. The other times I've spoken to her were via zoom and phone. She does answer phone calls and gives her number to her patients. However, I don't feel like my protocol was changed when needed.
What's one piece of advice would you give a prospective patient of Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute)?
Although she is your doctor she may never perform any procedures.
During treatment, were you treated like a number or a human with Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute)?
I actually saw Dr. J once while having a procedure performed. Although she didn't perform the egg retrieval, she introduced herself. I've only spoken to her via zoom and on the phone. Her partners performed the majority of my procedures. She was nice, but I do miss the one on one in person contact.
Describe the protocols Roohi Jeelani used in your cycles at Kindbody - Chicago (formerly Vios Fertility Institute) and their degree of success.
I used testosterone priming and estradiol pills. The Omnitrope was used for the majority of my priming and stimulation. I utilized Follistim, Menopur, Ganirelex for stims. I used HCG for trigger. In addition, I had a bowel prep and took Indomethacin prior to Retrievals.
Describe your experience with your nurse at Kindbody - Chicago (formerly Vios Fertility Institute). (Assigned nurse: Iesla)
Iesla was nice and communicated with me. Whatever she requested, I turned it in. If there was something I needed, she also followed up with me.
Describe your experience with Kindbody - Chicago (formerly Vios Fertility Institute).
Unfortunately, the clinic appears to be money hungry. Prior to doing anything, they requested $3800. This I learned did not go towards my deductible or towards my out of pocket cost. In addition, I ovulated prior to an egg Retrieval and was informed it would not count. They indeed counted it as a Retrieval and billed the insurance. Instead of have 4 egg Retrievals, I only had 3. It was challenging getting an accounts receivable person to talk to, but when I did she answered my questions.
Describe the costs associated with your care under Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute).
My deductible plus an additional $3800 that did not go towards OOP. In addition, meds that weren't covered ie testosterone cream and Omnitrope.
Describe Roohi Jeelani's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody - Chicago (formerly Vios Fertility Institute).
I will be transferring my one frozen embryo soon. Not sure what the protocol would be had I had more embryos.
What specific things went wrong at Kindbody - Chicago (formerly Vios Fertility Institute)?
  • Provided conflicting information
Describe the specific things that went wrong at Kindbody - Chicago (formerly Vios Fertility Institute).
My only concern was the egg Retrieval mishap in which I ovulated and was told it would not count but it actually did.
6
Doctor
Roohi Jeelani
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
6
Clinic
Kindbody - Chicago (formerly Vios Fertility Institute)
Chicago - Wicker Park
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
8
Age 34 - 35
1 IVF
Tubal Blockage
Black or African-American
Income $100K - $199K
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Neutral
Successful
[Dr. Louden] was very positive and even texted to check up on me after my retrieval and transfer. She answered all my questions and I never felt rushed. When I finally got to meet her in person on transfer day it was like talking to a relative...I noticed that she used higher doses than my last clinic of follistim and menopur but the quality of my embryos were a lot better that round. For my transfer she pretty much had me on a antihistamine protocol: estrogen pills & patches, endo, PIO, prometrium, levenox, baby aspirin, claritin, and another prescribed antihistamine...
The clinic’s [Kindbody] strength is their Drs and the comfortable atmosphere whenever you need to go in for monitoring or a procedure. Their weaknesses absolutely has to be their billing practices. They request unexpected money last minute before procedures which causes you scramble so you don’t get your appointment canceled even though insurance verifies they’ll pay. I have even been balanced billed and had to double check with my insurance and let them know I’m not supposed to pay anything after the contracted rates. You have to pay attention and stay on your toes when it comes to their billing dept...
How was your experience with Erica Louden at Kindbody - Chicago (formerly Vios Fertility Institute)?
Dr. Louden was great I felt comfortable with her and she was very thorough in making sure everything was right before moving ahead with the next procedure and I appreciated that instead of being rushed and wasting time and money knowing things would not work.
What's one piece of advice would you give a prospective patient of Erica Louden at Kindbody - Chicago (formerly Vios Fertility Institute)?
I would definitely say speak up if you have any questions and definitely advocate for yourself. Even though Dr. Louden is a great communicator things may not get answered as quickly when going through the portal and the nurse so I would definitely stay on them and text her if it’s really urgent.
During treatment, were you treated like a number or a human with Erica Louden at Kindbody - Chicago (formerly Vios Fertility Institute)?
I Loved working with Dr. Louden she was very positive and even texted to check up on me after my retrieval and transfer. She answered all my questions and I never felt rushed. When I finally got to meet her in person on transfer day it was like talking to a relative.
Describe the protocols Erica Louden used in your cycles at Kindbody - Chicago (formerly Vios Fertility Institute) and their degree of success.
I noticed that she used higher doses than my last clinic of follistim and menopur but the quality of my embryos were a lot better that round. For my transfer she pretty much had me on a antihistamine protocol: estrogen pills & patches, endo, PIO, prometrium, levenox, baby aspirin, claritin, and another prescribed antihistamine.
Describe your experience with the nursing staff at Kindbody - Chicago (formerly Vios Fertility Institute).
The nurses were ok. I didn’t have one particular nurse that I worked with but whenever I spoke to one I felt kinda rushed and they seemed a little irritated when asking questions.
Describe your experience with Kindbody - Chicago (formerly Vios Fertility Institute).
The clinic’s strength is their Drs and the comfortable atmosphere whenever you need to go in for monitoring or a procedure. Their weaknesses absolutely has to be their billing practices. They request unexpected money last minute before procedures which causes you scramble so you don’t get your appointment canceled even though insurance verifies they’ll pay. I have even been balanced billed and had to double check with my insurance and let them know I’m not supposed to pay anything after the contracted rates. You have to pay attention and stay on your toes when it comes to their billing dept.
Describe your experience with your monitoring appointments at Kindbody - Chicago (formerly Vios Fertility Institute).
Monitoring always went pretty smooth especially in the afternoons it’s usually pretty busy in the mornings.
Describe the costs associated with your care under Erica Louden at Kindbody - Chicago (formerly Vios Fertility Institute).
Insurance mostly picked up everything for me except for my transfer itself which I had to pay out of pocket for around 2700 minus monitoring. Be aware that prices do go up every year if your self pay.
Describe Erica Louden's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody - Chicago (formerly Vios Fertility Institute).
It was strongly recommended that I only transfer 1 embryo since I’ve had two children before and my only issue was blocked tubes. Since I had my tubes removed the fluid was no longer a threat and my chances for successful implantation was high
10
Doctor
Erica Louden
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Kindbody - Chicago (formerly Vios Fertility Institute)
Chicago - Wicker Park
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Unsuccessful
NPS
0
NPS
0
Age 31
1 IUI
Unexplained
European
Income $50K - $99K
Teacher
1st of 2 Docs
Donor Sperm
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I had very little interaction with Dr. Jeelani. My initial consult and treatment planning appointment were done with her, but via Zoom. She was not present for any of my actual appointments, including the IUI itself. I spoke with her on the phone when I felt that my case wasn't being managed properly. At that point, I found her to be defensive and evasive. She wasn't able to provide satisfactory explanations about some of the clinic's policies and some of her clinical decisions. As a result, I didn't feel confident that I was getting good care...
At Vios in general, it always felt like they were pushing for quantity (of patients) over quality (treatment). I never felt like any of the medical staff took the time to be thorough about managing my particular case...It was very difficult to get ahold of anyone or get anyone to call you back. There was little consistency in who you were communicating with. I genuinely felt that I had to be on-guard at all times to make sure that I got safe medical care- I didn't trust the team not to make major errors when it came to medications and procedures...
How was your experience with Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute)?
Because of the way Vios manages their cases, I had very little interaction with Dr. Jeelani. My initial consult and treatment planning appointment were done with her, but via Zoom. She was not present for any of my actual appointments, including the IUI itself. I spoke with her on the phone when I felt that my case wasn't being managed properly. At that point, I found her to be defensive and evasive. She wasn't able to provide satisfactory explanations about some of the clinic's policies and some of her clinical decisions. As a result, I didn't feel confident that I was getting good care.
What's one piece of advice would you give a prospective patient of Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute)?
If you choose to proceed with treatment with Dr. Jeelani, you should be prepared to do your own research about absolutely everything and be prepared to advocate strongly for yourself.
During treatment, were you treated like a number or a human with Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute)?
Although Dr. Jeelani's communication style was reasonably warm and was clearly intended to make you feel comfortable, her poor management of my actual medical situation ended up making me feel like a number. At Vios in general, it always felt like they were pushing for quantity (of patients) over quality (treatment). I never felt like any of the medical staff took the time to be thorough about managing my particular case.
Describe the protocols Roohi Jeelani used in your cycles at Kindbody - Chicago (formerly Vios Fertility Institute) and their degree of success.
As a prospective single mom by choice with no known fertility issues, I wanted to begin with IUI, despite Dr. Jeelani's push for IVF. I went through the complex process of having known-donor sperm frozen at Vios for use in IUI. In hindsight, I believe that they basically prepared those specimens for IVF despite my plan to do IUI, rendering them basically unsuitable for IUI. I took Clomid leading up to the IUI, and I'm not sure that the clinic followed reasonable protocols to make sure that I didn't have too many mature follicles going into the IUI. I also believe that they scheduled the IUI too soon after my trigger shot. They don't do a preliminary ultrasound to make sure that they are getting the timing right. They proceeded with the IUI despite the thawed sperm sample being very poor, and weren't forthcoming about the fact that my chances of success were very low as a result.
Describe your experience with your nurse at Kindbody - Chicago (formerly Vios Fertility Institute).
At Vios, you are technically assigned a "primary nurse". But you rarely end up actually hearing from them. I was contacted by so many different staff that I never had a clue who I was talking to. The nursing team didn't communicate well internally, leading to miscommunications with me. On multiple occasions, I got conflicting information from different staff about important details, like medication dosage or timing.
Describe your experience with Kindbody - Chicago (formerly Vios Fertility Institute).
Overall, I had a very poor experience at Vios. There is a major lack of organization, communication, empathy, and genuine effort to understand your specific case and provide optimal care that is tailored to your situation.
What specific things went wrong at Kindbody - Chicago (formerly Vios Fertility Institute)?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Kindbody - Chicago (formerly Vios Fertility Institute).
There were a multitude of problems. Problems every step of the way. Managing my own care felt like a full-time job. It was very difficult to get ahold of anyone or get anyone to call you back. There was little consistency in who you were communicating with. I genuinely felt that I had to be on-guard at all times to make sure that I got safe medical care- I didn't trust the team not to make major errors when it came to medications and procedures.
0
Doctor
Roohi Jeelani
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
1 of 5
0
Clinic
Kindbody - Chicago (formerly Vios Fertility Institute)
Chicago - Wicker Park
NPS
Operations
1 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
5 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unsuccessful
NPS
0
NPS
0
Age 36 - 38
1 IVF
Anovulation
Male Factor
PCOS
European
Income $200K - $499K
Teacher
1st of 3 Docs
1 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
When I pushed for evidence base to guide future treatments, Dr Beltos had an intern do a research study. The idea that she was so ill informed caused me to lose faith in the science of the choices made by this doctor and the practice...If you would like a doctor who is very caring and gives a good “listening face” and does appear to emotionally care, she’s your lady. If you’d like actual science and information and personalized care, seek elsewhere.
I felt like if you had zero complications, you’d be fine. If you had any complications, they [Kindbody] were baffled and just used the same protocols. And, when issues do arise, the entire office (whether doctor or nurses) handles it poorly with poor communication...I felt like a number due to the medical protocols designed. My body reacted very unusually and instead of making adaptions, their typical protocol was followed as if I were reacting exactly the same as all other women.
How was your experience with Angeline Beltsos at Kindbody - Chicago (formerly Vios Fertility Institute)?
My experience as a patient is that I was spoken to constantly in extremely positive metaphors and when reality didn’t go well I was informed “well we just keep trying” as if actually examining why things didn’t go well was a waste of time. When I pushed for evidence base to guide future treatments, Dr Beltos had an intern do a research study. The idea that she was so ill informed caused me to lose faith in the science of the choices made by this doctor and the practice.
What's one piece of advice would you give a prospective patient of Angeline Beltsos at Kindbody - Chicago (formerly Vios Fertility Institute)?
If you would like a doctor who is very caring and gives a good “listening face” and does appear to emotionally care, she’s your lady. If you’d like actual science and information and personalized care, seek elsewhere.
During treatment, were you treated like a number or a human with Angeline Beltsos at Kindbody - Chicago (formerly Vios Fertility Institute)?
I felt like a number due to the medical protocols designed. My body reacted very unusually and instead of making adaptions, their typical protocol was followed as if I were reacting exactly the same as all other women.
Describe the protocols Angeline Beltsos used in your cycles at Kindbody - Chicago (formerly Vios Fertility Institute) and their degree of success.
It’s really hard for me to remember everything I was on, but after leaving Vios I met with 4 separate ivf doctors across Chicago and explained all the medicines I was on and each one was utterly shocked at the heavy use of medicine for a healthy 32 year old. I also had ohss quite severely and there was nothing done to prevent this even though the protocol could have been modified or even stopped as it was seen how poorly my body was reacting. I produced 42 eggs for retrieval (I was told it was their second highest record at that time…) and then when I later had embryos pgs tested after two failed transfers, all embryos did not survive the thaw. Instead of being called by a doctor in this highly unusual circumstance, I was called by a nurse for payment information. I do not have medical faith in their embryo storage or their ability to treat women as individuals. The reaction my body has was severe and at no time in the process was I informed of the risks.
Describe your experience with the nursing staff at Kindbody - Chicago (formerly Vios Fertility Institute).
Nurses tried but they got confused all the time and often provided contradictory information.
Describe your experience with Kindbody - Chicago (formerly Vios Fertility Institute).
Strengths - the sell Weaknesses - treating women as individuals with unique medical needs and using research to support decisions. I’ve discussed my personal experience at length and feel like I was merely assured if we tried hard enough it would be fine. I have a hard time believing someone who never mentioned (and had to have an intern provide) research regarding pcos and ohss, both very common for women. I felt like if you had zero complications, you’d be fine. If you had any complications, they were baffled and just used the same protocols. And, when issues do arise, the entire office (whether doctor or nurses) handles it poorly with poor communication.
Describe your experience with your monitoring appointments at Kindbody - Chicago (formerly Vios Fertility Institute).
I would wait upwards of 2 hours to be seen.
Describe the costs associated with your care under Angeline Beltsos at Kindbody - Chicago (formerly Vios Fertility Institute).
I did one cycle out of pocket which was around 12k. Insurance covered most of my second cycle.
Describe Angeline Beltsos's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody - Chicago (formerly Vios Fertility Institute).
They let you do whatever you want.
What specific things went wrong at Kindbody - Chicago (formerly Vios Fertility Institute)?
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
  • Lost or damaged samples
Describe the specific things that went wrong at Kindbody - Chicago (formerly Vios Fertility Institute).
I had 12 frozen embryos that were pgs tested died. And, I was informed by a nurse asking me for more money. I had to irately complain that I’d like some kind of information in order to even know why this happened. And, sadly, now that I did my own research and met with 4 separate ivf doctors in Chicago for additional opinions and to switch clinics, I know that the protocol she put me out contributed to this with current research to support that such heavy egg production as myself (42 retrieved at ivf) usually doesn’t produce viable embryos. None of this information was communicated in any way. If anything, they kept telling me how lucky I was to have so many.
0
Doctor
Angeline Beltsos
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Compassion
4 of 5
Explained risks
2 of 5
Adaptability
1 of 5
0
Clinic
Kindbody - Chicago (formerly Vios Fertility Institute)
Chicago - Wicker Park
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 33
1 IVF
Anovulation
PCOS
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Jeelani] has been through this as a patient and often talks about how that has informed her practice. You will notice the difference...She gave me her personal cell number so I could call or text with questions or concerns. While I didn’t actually see her often, I always knew she was available...does not have you on a standard protocol and is willing to think outside of the box
Overall, I was really pleased with Vios. I had my first consult in the week when everything started to close because of COVID-19. I had some trouble with communication and lost paperwork, but that could have been because they were transitioning their way of working. This clinic can be somewhat inconsistent in answering the phone, I find that messaging in the portal is a more effective way of communicating.
How was your experience with Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute)?
Dr Jeelani is extremely passionate and committed to her work. She very thoroughly explained everything I could expect at our consuls and patiently answered all of my questions. She has been through this as a patient and often talks about how that has informed her practice. You will notice the difference. I never felt dismissed, talked down to, or ignored in Dr Jeelani’s care. She gave me her personal cell number so I could call or text with questions or concerns. While I didn’t actually see her often, I always knew she was available. She even reached out to me a few times just to see how I was handling bad news or a recent procedure she wasn’t able to perform.
What's one piece of advice would you give a prospective patient of Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute)?
Trust her and trust the process. If you have questions about a decision she had made, don’t be afraid to ask. She does not have you on a standard protocol and is willing to think outside of the box—so if something seems different than you expected it’s probably because she put a lot of thought into it!
During treatment, were you treated like a number or a human with Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute)?
I received all of my care with Vios during COVID, starting with my consult in March 20, 2020. In spite of the chaos of the clinic adapting, I came to know the staff who did my monitoring and my assigned nurse well. When I had setbacks, Dr Jeelani would call and/or text me, even after her work day was done, to make sure I understood what had happened and what my next steps were. Once, I had an FET monitoring appointment that wasn’t going well and the person who did my ultrasound sent a text to Dr Jeelani while I was still on the table to make sure she looked at my scans quickly! And she did! Any clinic is busy, but I felt like they treated me as an individual and I felt like everyone was rooting for me.
Describe the protocols Roohi Jeelani used in your cycles at Kindbody - Chicago (formerly Vios Fertility Institute) and their degree of success.
For retrieval, we used the antagonist protocol. I used follistim, menopur, and a dual trigger of HCH and lupron. I have PCOS so she kept doses very low as long as possible to reduce the risk of OHSS. Dr Jeelani also planned for a freeze all cycle to reduce OHSS risk. I have anovulatory PCOS so I started stims on CD30. The low doses and late start meant I stimmed a bit longer than we than expected. I had 30 eggs retrieved, 15 fertilize with ICSI, and 9 freezable blasts (5 day 5, 4 day 6). I did end up developing mild OHSS that was treated with watchful waiting, sodium, and electrolytes. For FET, I started with standard lupron and estradiol pills and patches. I had a bad response to lupron and Dr Jeelani took me off of it. Unfortunately, over three FET attempts we determined that my body did not respond well to synthetic estrogen as I would develop fluid and poor lining. Each of these FETs were cancelled. For my successful FET we used a very low dose stims protocol with 5 days of letrozole, 5 days of follistim, and an HCG trigger. I did not develop OHSS on this protocol. In my cancelled cycles, Dr Jeelani also determined that I have a persistently thin lining. With the mini-stim protocol my lining was trilaminar and 6mm. She explained that I had a slightly lower chance of success but that she felt it was okay to proceed because I had so many embryos. Ultimately, she made clear that it was my choice. I used three forms of progesterone because I’d had a previous miscarriage. I became pregnant on that cycle!
Describe your experience with your nurse at Kindbody - Chicago (formerly Vios Fertility Institute). (Assigned nurse: Alexis)
Alexis was wonderful!!! She was always quick to call with results and next steps, she listened to all of my questions, and promptly responded when I had questions. When I reached out with concerns she always took them seriously.
Describe your experience with Kindbody - Chicago (formerly Vios Fertility Institute).
Overall, I was really pleased with Vios. I had my first consult in the week when everything started to close because of COVID-19. I had some trouble with communication and lost paperwork, but that could have been because they were transitioning their way of working. This clinic can be somewhat inconsistent in answering the phone, I find that messaging in the portal is a more effective way of communicating.
Describe the costs associated with your care under Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute).
My testing and treatment were largely covered by my insurance. For IVF and FET, including medications and accupuncture, my husband and I estimate we sent less than $7000 out of pocket.
Describe Roohi Jeelani's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody - Chicago (formerly Vios Fertility Institute).
Dr Jeelani strongly encouraged only 1 embryo, but told me I could transfer 2 when we realized I had a thin lining. I ultimately transferred 1.
What specific things went wrong at Kindbody - Chicago (formerly Vios Fertility Institute)?
  • Lost paperwork
Describe the specific things that went wrong at Kindbody - Chicago (formerly Vios Fertility Institute).
I had lost paperwork when I first started as a patient and a lost appointment for my husband’s semen analysis. This occurred in the week when the clinic moved from business as regular to partial remote work as a result of COVID19, so it’s possible that caused the issue. I did not have any issues after that.
10
Doctor
Roohi Jeelani
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kindbody - Chicago (formerly Vios Fertility Institute)
Chicago - Wicker Park
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
7
NPS
7
Age 27 - 28
3 IUI
3 IVF
Anovulation
European
Income $50K - $99K
Only Doc Seen
Neutral
Neutral
Unsuccessful
[Protocols with Dr. Cooper included] IVF- normal protocol...no eggs retrieved...IVF- low dose flare protocol one egg retrieved...IVF- low dose flare protocol no eggs retrieved...was very sympathetic and was very informative with the information she gave us...Seeing Dr. Cooper was stress relieving...She explained everything very well and always made me feel better have another failed cycle. She always tried to understand what was going on with my cycles and to charge the protocol to best fit my needs. She understood the way I was feeling and always tried to help me stay positive. I understand how hard Dr. Cooper’s job must be but she always made me feel like I was a priority.
[The nurses at Vios Fertility Institute are] Very polite and had a positive attitude. I believe they were overloaded with patients sometimes where they forgot to call in prescriptions and send portal messages...[monitoring appointments were] Very well organized...IUI 1500X3...IVF cycle 1 and 2 together 14000...IVF cycle 3 11,000...Meds 17000...The clinic was always very clean, workers were very polite and energetic, and the staff always seemed to know what they were doing. Undergoing all my treatments I never felt uncomfortable going under during IVF retrieval or going through any of my IUI. I always felt as if I was getting the best care.
How was your experience with Amber Cooper at Kindbody - Chicago (formerly Vios Fertility Institute)?
Amber Cooper was very informative, police, professional, and caring. She explained everything very well and always made me feel better have another failed cycle. She always tried to understand what was going on with my cycles and to charge the protocol to best fit my needs. She understood the way I was feeling and always tried to help me stay positive. I understand how hard Dr. Cooper’s job must be but she always made me feel like I was a priority.
What's one piece of advice would you give a prospective patient of Amber Cooper at Kindbody - Chicago (formerly Vios Fertility Institute)?
Very polite and has a lot of experience to help find the best protocol for your treatment plan.
During treatment, were you treated like a number or a human with Amber Cooper at Kindbody - Chicago (formerly Vios Fertility Institute)?
Dr. Cooper was very sympathetic and was very informative with the information she gave us. Many of the nurses were too busy to actually handle their job properly. Seeing Dr. Cooper was stress relieving.
Describe the protocols Amber Cooper used in your cycles at Kindbody - Chicago (formerly Vios Fertility Institute) and their degree of success.
Clomid/trigger with IUI Letrozole/trigger with IUI Letrozole/follistim/trigger cancelled IUI IVF- normal protocol no eggs retrieved IVF- low dose flare protocol one egg retrieved IVF- low dose flare protocol no eggs retrieved
Describe your experience with the nursing staff at Kindbody - Chicago (formerly Vios Fertility Institute).
Very polite and had a positive attitude. I believe they were overloaded with patients sometimes where they forgot to call in prescriptions and send portal messages.
Describe your experience with Kindbody - Chicago (formerly Vios Fertility Institute).
The clinic was always very clean, workers were very polite and energetic, and the staff always seemed to know what they were doing. Undergoing all my treatments I never felt uncomfortable going under during IVF retrieval or going through any of my IUI. I always felt as if I was getting the best care.
Describe your experience with your monitoring appointments at Kindbody - Chicago (formerly Vios Fertility Institute).
Very well organized
Describe the costs associated with your care under Amber Cooper at Kindbody - Chicago (formerly Vios Fertility Institute).
IUI 1500X3 IVF cycle 1 and 2 together 14000 IVF cycle 3 11,000 Meds 17000
What specific things went wrong at Kindbody - Chicago (formerly Vios Fertility Institute)?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Kindbody - Chicago (formerly Vios Fertility Institute).
One time I had a nurse call the wrong pharmacy for my prescription.
7
Doctor
Amber Cooper
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
Kindbody - Chicago (formerly Vios Fertility Institute)
Chicago - Wicker Park
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 37
1 IVF
European
Income $200K - $499K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Jeelani performed a Hyteroscopy on me after a saline ultrasound showed severe uterine scarring. A month later we began injectables to prepare me for egg retrieval. During retrieval a small amount of scarring was still present. I underwent another hyteroscopy and will do a transfer next month. We did do PGT testing (not covered by my insurance) due to the type of losses I had which could be do to chromosomal abnormality...
PGT was not covered and came to $4400 [at Vios Fertility Institute]. Also paid $2k for biopsy of my 13 embryos...This clinic goes about and beyond patient care. The day of my egg retrieval Dr Beltos did the retrieval. This Dr held my hand to walk into the surgical room. Just beyond kind in what could be a scary situation. The nurses hugged me and told me “you’re going to do great!” I can’t describe how that level of compassion and care makes you feel during that time. I
How was your experience with Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute)?
When I met Dr Jeelani I was feeling very defeated. I had an ectopic, a blighted ovum, 2 early miscarriages and 1 13 week miscarriage which required a D&C. From the day I met her to this day I have felt nothing but thankful to have met this woman. She is knowledgeable, and kind. She explains things thoroughly even when I know she probably doesn’t have the time to. She is truly an incredible Dr who goes above and beyond every single time.
What's one piece of advice would you give a prospective patient of Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute)?
Let her lead the way. Put your guard down. This woman is unbelievably intelligent and having her on your team will get you where you want to be.
During treatment, were you treated like a number or a human with Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute)?
Dr Jeelani always took more than enough time to answer my questions and explain everything. She was patient, caring, uplifting and always kind.
Describe the protocols Roohi Jeelani used in your cycles at Kindbody - Chicago (formerly Vios Fertility Institute) and their degree of success.
Dr Jeelani performed a Hyteroscopy on me after a saline ultrasound showed severe uterine scarring. A month later we began injectables to prepare me for egg retrieval. During retrieval a small amount of scarring was still present. I underwent another hyteroscopy and will do a transfer next month. We did do PGT testing (not covered by my insurance) due to the type of losses I had which could be do to chromosomal abnormality.
Describe your experience with the nursing staff at Kindbody - Chicago (formerly Vios Fertility Institute).
Always very kind and very knowledgeable about my treatment plan.
Describe your experience with Kindbody - Chicago (formerly Vios Fertility Institute).
This clinic goes about and beyond patient care. The day of my egg retrieval Dr Beltos did the retrieval. This Dr held my hand to walk into the surgical room. Just beyond kind in what could be a scary situation. The nurses hugged me and told me “you’re going to do great!” I can’t describe how that level of compassion and care makes you feel during that time. I did read other comments about billing being an issue- I did not experience that. I also read about waiting times. I understand that’s difficult to deal with, but I also knew that when I was with Dr Jeelani she took extra time to answer unexpected questions. Once you’re in the room you don’t feel rushed even though there are 10 people waiting. Don’t let waiting be a deal breaker for you- she is worth the wait.
Describe the costs associated with your care under Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute).
IVF was greatly covered by my insurance. $40 copay each visit. Around $350 total for meds. PGT was not covered and came to $4400. Also paid $2k for biopsy of my 13 embryos.
10
Doctor
Roohi Jeelani
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kindbody - Chicago (formerly Vios Fertility Institute)
Chicago - Wicker Park
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
8
NPS
8
Age 41
2 IUI
1 IVF
European
Income $200K - $499K
Marketer or PR
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Dr Beltsos is genuine, informative, willing to listen and answers all questions thoroughly. She took a more aggressive approach to my treatment given my age which I appreciated. Dr Beltsos came highly referred by two ex-patients - both successful in conceiving over the age of 40. The only draw back is her accessibility. I tend to see her nurse practitioner more for consults and discussions.
We mainly used the Wicker Park location [of Vios Fertility Inst]. It's bright and welcoming with parking in the back which is a nice bonus. The front desk was always friendly and know who I am when I walk in the door. The only times I had to wait long were Friday mornings and a few times for the doctor. The phlebotomist is wonderful and tries to be gentle given all of the blood draws. The ultrasound techs couldn't be nicer.
How was your experience with Angeline Beltsos at Kindbody - Chicago (formerly Vios Fertility Institute)?
Dr Beltsos is genuine, informative, willing to listen and answers all questions thoroughly. She took a more aggressive approach to my treatment given my age which I appreciated. Dr Beltsos came highly referred by two ex-patients - both successful in conceiving over the age of 40. The only draw back is her accessibility. I tend to see her nurse practitioner more for consults and discussions.
What's one piece of advice would you give a prospective patient of Angeline Beltsos at Kindbody - Chicago (formerly Vios Fertility Institute)?
Come prepared with your questions and concerns. She's up to date on the latest ART advancements and willing to work with you to find the right solution. Also know her presence is somewhat limited so you'll be working more directly with her nursing team.
During treatment, were you treated like a number or a human with Angeline Beltsos at Kindbody - Chicago (formerly Vios Fertility Institute)?
The one-on-one attention I receive from the nurse practitioner, nurses, ultrasound techs and front desk is outstanding. Most of them know me by name and seem knowledgable about where I am in my treatment. When I do see Dr Beltsos in person, she is always very warm and attentive.
Describe the protocols Angeline Beltsos used in your cycles at Kindbody - Chicago (formerly Vios Fertility Institute) and their degree of success.
I went through 2 IUI cycles with Letrozole. I've done 1 egg retrieval with a combination of Gonal F, Menopur, Omnitrope, Dexamethasone and Cetrotide. Assuming due to my age, she starts the doses high and then tapers off based on the ultrasound monitoring results. Out of 12 follicles, we got 7 eggs, 5 mature, 3 fertilized and made it to blastos. Currently awaiting PGS testing results.
Describe your experience with the nursing staff at Kindbody - Chicago (formerly Vios Fertility Institute).
The nursing staff at Vios is amazing. They are understanding, helpful and willing to answer any questions - big or small. And I asked a lot of questions. The only challenge is sometimes my information was a bit disorganized. Certain documents were not found in the system when we had submitted them multiple times. Also, a few times I left messages and didn't get a response until the next day. However, if it was urgent, I always called back and got someone on the line.
Describe your experience with Kindbody - Chicago (formerly Vios Fertility Institute).
We mainly used the Wicker Park location. It's bright and welcoming with parking in the back which is a nice bonus. The front desk was always friendly and know who I am when I walk in the door. The only times I had to wait long were Friday mornings and a few times for the doctor. The phlebotomist is wonderful and tries to be gentle given all of the blood draws. The ultrasound techs couldn't be nicer.
Describe the costs associated with your care under Angeline Beltsos at Kindbody - Chicago (formerly Vios Fertility Institute).
My insurance covered a majority of the costs so I'm not sure about the details.
What specific things went wrong at Kindbody - Chicago (formerly Vios Fertility Institute)?
  • Lost paperwork
  • Provided conflicting information
Describe the specific things that went wrong at Kindbody - Chicago (formerly Vios Fertility Institute).
The only complaint is they seemed to be a bit disorganized when it came to previous health documents. They are switching portal systems so that could be the cause or at least a solution.
8
Doctor
Angeline Beltsos
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Kindbody - Chicago (formerly Vios Fertility Institute)
Chicago - Wicker Park
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Successful
NPS
10
NPS
0
Age 30 - 33
3 IUI
1 IVF
Male Factor
Unexplained
European
Income $100K - $199K
1st of 2 Docs
Strongly Recommends
Doesn't Recommend
Successful
Dr Beltsos is truly a Doctor who believes in the power of positive attitude. She is incredibly smart and also explains everything so that the process seems straightforward. She has loved on us during our setbacks and celebrated our victory. She is the doctor I tell everyone to go see. ... She smiles, hugs you, and tells you that you are beautiful. She’s been through the process so she knows what it’s like.
Vios is mainly downtown but the outer offices are convenient for bloodwork, monitoring appointment and smaller procedures that don’t have to take place downtown Chicago at their IVF lab. I love that they now offer acupuncture on transfer days. ... sometimes I’ve run into issues with the billing department acting very rude. Sometimes a little softness is needed when people are paying THOUSANDS of dollars out of pocket.
How was your experience with Angeline Beltsos at Kindbody - Chicago (formerly Vios Fertility Institute)?
Dr Beltsos is truly a Doctor who believes in the power of positive attitude. She is incredibly smart and also explains everything so that the process seems straightforward. She has loved on us during our setbacks and celebrated our victory. She is the doctor I tell everyone to go see.
What's one piece of advice would you give a prospective patient of Angeline Beltsos at Kindbody - Chicago (formerly Vios Fertility Institute)?
Go now, she’s amazing.
During treatment, were you treated like a number or a human with Angeline Beltsos at Kindbody - Chicago (formerly Vios Fertility Institute)?
Dr Beltsos creates a team atmosphere at Vios. She smiles, hugs you, and tells you that you are beautiful. She’s been through the process so she knows what it’s like.
Describe the protocols Angeline Beltsos used in your cycles at Kindbody - Chicago (formerly Vios Fertility Institute) and their degree of success.
3 rounds of IUI with clomid per insurance. 1 retrieval. PGS 8 embryos. 4 normal. 1 FET (estrogen patch/PIO/ endometrin) successful in 2016. Uterine polyp removal spring 19, FET 2 canceled due to ovarian cyst, FET 2 take 2 resulted in chemical pregnancy. FET 3 was performed with an immune suppression protocol (Pepcid, prednisone, claritin) failed. Next up is ERA and final FET before another retrieval.
Describe your experience with your nurse at Kindbody - Chicago (formerly Vios Fertility Institute). (Assigned nurse: Melissa)
Very compassionate but sometimes forgetful. I had a nurse forget to tell me to step down a dose. I had a nurse wish me a good day after telling me I was having a chemical pregnancy. Before our retrieval I had nurses phrase scheduled appointments like they might not happen but that hasn’t happened in several years at Vios.
Describe your experience with Kindbody - Chicago (formerly Vios Fertility Institute).
Vios is mainly downtown but the outer offices are convenient for bloodwork, monitoring appointment and smaller procedures that don’t have to take place downtown Chicago at their IVF lab. I love that they now offer acupuncture on transfer days. I wish the lab wasn’t directly across the street from a fire station. The office is in general are very comfortable the staff is very friendly for the most part but sometimes I’ve run into issues with the billing department acting very rude. Sometimes a little softness is needed when people are paying THOUSANDS of dollars out of pocket.
Describe the costs associated with your care under Angeline Beltsos at Kindbody - Chicago (formerly Vios Fertility Institute).
FET $5000, acupuncture $300. Consult $300. Storage of embryos $1500/year
Describe Angeline Beltsos's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody - Chicago (formerly Vios Fertility Institute).
It was our choice based on current research
What specific things went wrong at Kindbody - Chicago (formerly Vios Fertility Institute)?
  • Failed to send your chart to another clinic
  • Failed to convey critical information
Describe the specific things that went wrong at Kindbody - Chicago (formerly Vios Fertility Institute).
When Dr Beltsos left FCI and opened her own practice FCI did not want to comply and send my chart even though I paid the fee and filled out all required forms
10
Doctor
Angeline Beltsos
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
0
Clinic
Kindbody - Chicago (formerly Vios Fertility Institute)
Chicago - Wicker Park
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
9
Age 37
Uterine Fibroids
European
Income $100K - $199K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Jeelani seems to really genuinely care about her patients and their experience. We haven't completed treatment yet but I've just felt like she's on our team the whole way through. She is patient and kind and has been through the IVF process herself. ... Dr. Jeelani has spent a ton of time with my husband and I to help ensure that all of our questions were answered and that we are comfortable with our plan.
We had a bad experience where I had a surgery scheduled for a fibroid removal and the office lost track of the scheduling of it somehow, so I was ready to go for a surgery and wasn't able to have it. That was really upsetting. ... The clinic [VIOS] has pretty convenient hours (appts start as early as 6:30 am) which I like because I can go in before work. The front desk staff sometimes isn't as friendly as I would like, but on the whole they are fine.
How was your experience with Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute)?
Dr. Jeelani seems to really genuinely care about her patients and their experience. We haven't completed treatment yet but I've just felt like she's on our team the whole way through. She is patient and kind and has been through the IVF process herself. Her instagram account is incredible--tons of educational info and she has even live documented her on experiences with IVF. I feel really cared about by her and like a priority.
What's one piece of advice would you give a prospective patient of Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute)?
Take her up on her offers to reach out, even to her cell phone, if you really need to talk to her. It is a genuine offer.
During treatment, were you treated like a number or a human with Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute)?
Dr. Jeelani has spent a ton of time with my husband and I to help ensure that all of our questions were answered and that we are comfortable with our plan.
Describe the protocols Roohi Jeelani used in your cycles at Kindbody - Chicago (formerly Vios Fertility Institute) and their degree of success.
We had a setback because of some fibroids so we delayed treatment and she did a surgery and removed a polyp. I'm now starting my first IVF retrieval cycle (on day two) so it's two soon to know the results.
Describe your experience with your nurse at Kindbody - Chicago (formerly Vios Fertility Institute). (Assigned nurse: Stephanie)
I have a primary nurse but have interacted with a lot of different nurses. They are all kind, thorough, and compassionate. I love the nurses at Vios.
Describe your experience with Kindbody - Chicago (formerly Vios Fertility Institute).
The clinic has pretty convenient hours (appts start as early as 6:30 am) which I like because I can go in before work. The front desk staff sometimes isn't as friendly as I would like, but on the whole they are fine. We had a bad experience where I had a surgery scheduled for a fibroid removal and the office lost track of the scheduling of it somehow, so I was ready to go for a surgery and wasn't able to have it. That was really upsetting. But Dr. Jeelani talked to me personally and rearranged some things to make it work for me and get us back on track. She even offered to come into the office and draw her blood for me herself after hours because of my travel schedule to make sure I was ready for the next cycle. I think the mistake with my surgery was probably just a fluke mistake and is not an overall area of concern for the clinic. I would recommend Vios highly to another patient.
Describe the costs associated with your care under Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute).
BCBS has informed us IVF treatment is an eligible benefit under your plan, they state services should be covered at 80% leaving you with a 20% co-insurance and they show your deductible has not been satisfied for 2019, you have $194.98 remaining. Per BCBS, your plan confirm you have 4 Visits, Per-Calendar year. Vios is reimbursed approximately $8000 per IVF procedure, we expect your treatment to be covered at 80%, you will owe your 20% co-insurance. We estimate you will owe your remaining Out Of Pocket Max which is $1,119, apart from your unmet deductible balance of $194.98. I feel that will exhaust once medication is ordered and that is why I will not ask for a deposit. Once BCBS has processed your claims, you should receive an EOB (explanation of benefits), outlining what they covered and if you will be responsible for any additional amount above the deposit due to VIOS, an invoice will be sent to you for payment. Please be aware that embryo cryopreservation is a non-covered service by BCBS, the $1300 fee will be patient responsibility once services are completed. If you’re considering PGS (officially called PGT), an elective service not covered by BCBS, you will owe VIOS $4400 for the PGT related service. The fee covers the Biopsy of embryos, Lab management, shipping of cells and embryo cryopreservation. The Genetic lab will charge you separately for the actual PGT exam, they charge approximately $200 per embryo. If you complete PGT services with multiple IVF cycles, expect to owe VIOS $4400 per IVF round, the Genetic lab will continue to charge you a per embryo fee. Embryo Options handles all the annual storage billing for VIOS, they will send you a notification once you are reaching the year and will confirm the $600 storage charge is to be applied to the card on file. You can reach them at www.Embryooptions.com If PGT isn’t completed but embryo freezing takes place, the $1300 cryopreservation fee will still apply. We require a credit card authorization form on file and will charge the $1300 freezing fee once embryos are frozen, the form can filled out at time of service. The freezing fee will apply regardless of the number of embryos frozen or the length embryos remain frozen in storage. VIOS doesn’t charge an up front for annual storage, the fee will apply one year after initial freezing if embryos are still in storage at the time. Embryo annual storage is $600. The following services are elective and are at additional cost; sperm freezing = $500, annual storage is $500. Zymot (Sperm Processing) $400.
Describe Roohi Jeelani's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody - Chicago (formerly Vios Fertility Institute).
Given my situation, I know that one embryo will be her recommendation and it is what I want as well so there wasn't a lot of discussion.
What specific things went wrong at Kindbody - Chicago (formerly Vios Fertility Institute)?
  • Lost appointments
10
Doctor
Roohi Jeelani
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Explained risks
5 of 5
9
Clinic
Kindbody - Chicago (formerly Vios Fertility Institute)
Chicago - Wicker Park
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ+
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 39 - 40
2 IUI
1 Egg Freezing
Black or African-American
Income $50K - $99K
Only Doc Seen
IVF With Other Docs
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
There are many decisions I've had to make in this process (i.e. moving from IUI to IVF, PGS or no PGS, D&C vs Misoprostel, Single vs. Double Embryo Transfer, etc). For each decision, Dr. Jeelani patiently explained all the details and was willing to follow my lead when I had intuition to lean one way vs the other (i.e. number of embryos to transfer, Lupron or none for FET). I always felt like Dr. Jeelani was willing to pursue the treatment course that medically made sense AND was the right course for me specifically.
[The nurses at Vios Fertility Institute] Very compassionate, very accessible, very willing to communicate... Never felt like a 'cattle call'...lol, but I was in and out pretty quickly. The technicians always asked if I'd like to consult with a nurse before I left. I didn't often take them up, but appreciated the offer...The clinic overall is great. I LOVE their Mocktail Drug Mixing nights! Billing....was sort of a pain sometimes, but not because of the staff entirely. Part of it is just the way the cookie crumbles when trying to get insurance to pay for a chronic illness.
How was your experience with Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute)?
Strengths: --Clear Communicator: As I've outlined before, I thought that Dr. Jeelani did an excellent job of helping me to understand the results of my baseline fertility tests, the processes of both the IUI, and IVF processes, and the decisions to be made around my miscarriage. Just in terms of being able to communicate complicated medical information to a layperson, I think Dr. Jeelani is exceptionally skilled. --Excellent Bedside Manner: Warm, compassionate, and appropriately optimistic and humorous. In every interaction I've had with her. --Very Transparent About Treatment Decisions and Willing to Pivot: Weaknesses: There are many decisions I've had to make in this process (i.e. moving from IUI to IVF, PGS or no PGS, D&C vs Misoprostel, Single vs. Double Embryo Transfer, etc). For each decision, Dr. Jeelani patiently explained all the details and was willing to follow my lead when I had intuition to lean one way vs the other (i.e. number of embryos to transfer, Lupron or none for FET). I always felt like Dr. Jeelani was willing to pursue the treatment course that medically made sense AND was the right course for me specifically. Weaknesses: --NONE: To the extent that one could be said to enjoy a process as expensive and emotionally arduous as fertility treatment, I have enjoyed being Dr. Jeelani's patient.
What's one piece of advice would you give a prospective patient of Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute)?
Don't be afraid to ask questions or indicate your preferences. Dr. Jeelani will listen and give you candid, clear information.
During treatment, were you treated like a number or a human with Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute)?
Dr. Jeelani was always well-updated on my case notes and there was a lot of continuity to our conversations even when they were 3 or weeks between the conversations. I didn't find myself having to repeat any details about my feelings or goals about the treatments. Dr. Jeelani also has a communication style that expertly blends combines personal warmth with professional clarity and directness. This means that I always know exactly what the relevant factors are in the decision at hand AND I always feel that Dr. Jeelani actually cares about the outcome. I especially appreciated this after I had my first miscarriage.
Describe the protocols Roohi Jeelani used in your cycles at Kindbody - Chicago (formerly Vios Fertility Institute) and their degree of success.
We used Antagonist Protocol for the stimulation phase of my Freeze-all IVF cycle. We didn't discuss the why of antagonist vs agonist protocol, but here was my profile at the time: 38 y.o, unexplained infertility, history of fibroids (removed via myomectomy prior to beginning treatment**), AMH and FSH indicate relatively high ovarian reserve for age group. Dr. Jeelani explained that she wanted to do a freeze-all cycle with me because that would give her time to prep my uterine lining better for implantation without any complications from the ovarian stimulation. In her words, it was easier to work with one organ at a time. We froze five (5) day-5 AB blastocysts from that retrieval. We did the FET and acheived clinical pregnancy, but I miscarried at 8 weeks. That frozen cycle was also an elective-Single Embryo transfer. I hadn't PGS tested my embryos because of the cost---$5K and had strongly expressed to Dr. Jeelani that I did NOT want a multiple pregnancy so we were cautious. Medication List: For stimulation: We started with Menopur (150 IU), Gonal-F (300 IU), along with an antibiotic and a steroid for immuno suppression. I declined to take the steroid. We did Cetritide for the antagonist and HCG for the trigger shot. Don't remember the dosage. For FET: birth control and Lupron for suppression estrogen inserts and patches to fluff the lining progesterone shots, inserts, and oral pills to make the lining sticky **Dr. Jeelani also snipped some remaining scar tissue for me via hysteroscopy before I began treatment
Describe your experience with the nursing staff at Kindbody - Chicago (formerly Vios Fertility Institute).
Very compassionate, very accessible, very willing to communicate. There sometimes wasn't a lot of continuity in terms of some of the details (i.e. pharmacy location or my insurance doesn't cover THAT birth control), but I never had an issue that wasn't fixed promptly and with aplomb.
Describe your experience with Kindbody - Chicago (formerly Vios Fertility Institute).
The clinic overall is great. I LOVE their Mocktail Drug Mixing nights! Billing....was sort of a pain sometimes, but not because of the staff entirely. Part of it is just the way the cookie crumbles when trying to get insurance to pay for a chronic illness.
Describe your experience with your monitoring appointments at Kindbody - Chicago (formerly Vios Fertility Institute).
I only scheduled my appointments for first thing in the morning and never had a problem. Never felt like a 'cattle call'...lol, but I was in and out pretty quickly. The technicians always asked if I'd like to consult with a nurse before I left. I didn't often take them up, but appreciated the offer.
Describe the costs associated with your care under Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute).
My insurance covered a lot of my treatment including testing and labs and various monitoring fees, but here are a few highlights: IVF Meds: around $1200 for one cycle (insurance covered part) ICSI: $500 (insurance didn't cover because I used donor sperm) Assisted Hatching: $500/per hatch, if you are doing frozen be aware that they assist-hatch once before freezing and once after, so you pay $500 at freeze and $500 for each transfer if your insurance doesn't cover Anesthesia for Retrieval: don't remember cost but it was negligible FET Meds: about $400/cycle (insurance covered part)
Describe Roohi Jeelani's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody - Chicago (formerly Vios Fertility Institute).
Dr. Jeelani wanted to start with a single because of how I had responded to the stimulation and because of the lack of genetic testing. I agreed because I did not want a multiple pregnancy. Dr. Jeelani has advised me that the risk of multiple pregnancies greatly decreases with age, but it just isn't a chance that I'm willing to take. I'd rather spend the extra money to do single-embryo transfers.
10
Doctor
Roohi Jeelani
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kindbody - Chicago (formerly Vios Fertility Institute)
Chicago - Wicker Park
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
9
NPS
10
Age 33 - 34
1 IVF
Unexplained
Latinx
Income $50K - $99K
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Beltsos set the tone from consultation by really making me feel like "we" were going to do everything we can to get me pregnant. She was very positive and optimistic about my outcome and straightforward which I truly appreciate. The only issues I had was no follow up from her or anyone else regarding sensitive matters and the timing. ... Overall she is an amazing Dr. I had no real medical problems under her care and she did everything needed to get me pregnant.
[Vios Fertility] Staff greeted us by our names when we walked in the office every time we came in. ... Consultation took 3 hours (45 mins of talking), transfer took 3 hours, one monitoring/lab appointment took an hour and a half. Most of the monitoring ranged from 10-45 min wait when I was the only body in the waiting room too. ...They [nurses] seemed over worked and rushed, this isn't a reflection of the quality of care.
How was your experience with Angeline Beltsos at Kindbody - Chicago (formerly Vios Fertility Institute)?
Dr. Beltsos set the tone from consultation by really making me feel like "we" were going to do everything we can to get me pregnant. She was very positive and optimistic about my outcome and straightforward which I truly appreciate. The only issues I had was no follow up from her or anyone else regarding sensitive matters and the timing. I know a Dr. cannot control unexpected events from occurring during procedures however, leaving patients waiting an hour or an hour and a half is a bit much. Overall she is an amazing Dr. I had no real medical problems under her care and she did everything needed to get me pregnant.
What's one piece of advice would you give a prospective patient of Angeline Beltsos at Kindbody - Chicago (formerly Vios Fertility Institute)?
She can talk rather fast so speak up if you need her to slow down or repeat anything
During treatment, were you treated like a number or a human with Angeline Beltsos at Kindbody - Chicago (formerly Vios Fertility Institute)?
Staff greeted us by our names when we walked in the office every time we came in.
Describe the protocols Angeline Beltsos used in your cycles at Kindbody - Chicago (formerly Vios Fertility Institute) and their degree of success.
I started an antagonist protocol after 5 weeks of birth control. My AMH was a bit high so they stimmed me for about 12 days and because I responded as expected to medications, there wasn't any real alterations to the protocol. They just added other medications. I was able to produce enough eggs to freeze for the following month's frozen embryo transfer and save the remaining 3 for future use.
Describe your experience with the nursing staff at Kindbody - Chicago (formerly Vios Fertility Institute).
They seemed over worked and rushed, this isn't a reflection of the quality of care. They still managed to get questions answered and do nurse duties but very quickly if you remembered a question shortly after they were already busy.
Describe your experience with Kindbody - Chicago (formerly Vios Fertility Institute).
I'm not exactly sure who is at fault with scheduling but most of the appointments I made took a minimum of an hour. Consultation took 3 hours (45 mins of talking), transfer took 3 hours, one monitoring/lab appointment took an hour and a half. Most of the monitoring ranged from 10-45 min wait when I was the only body in the waiting room too. The receptionists seemed to be more compassionate and caring than the nurses were in my opinion. I didn't know all the nurses and can only name a handful of people because their exceptional professionalism stood out.
Describe the costs associated with your care under Angeline Beltsos at Kindbody - Chicago (formerly Vios Fertility Institute).
I have incredible coverage through insurance so a round about amount from beginning to end is about 4-600. Generally medications were covered and all treatment, the only thing we had to pay was copays.
Describe Angeline Beltsos's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody - Chicago (formerly Vios Fertility Institute).
She didn't recommend more than one unless the grade or quality wasn't super great but thankfully my husband and I make perfect embryos, we just have a hard time getting to that point. So, we only transferred one.
What specific things went wrong at Kindbody - Chicago (formerly Vios Fertility Institute)?
  • Provided conflicting information
Describe the specific things that went wrong at Kindbody - Chicago (formerly Vios Fertility Institute).
I can only assume the reason treatments would get confused at times would be because the amount of patients that are being taken on at once. They always clarified everything before moving forward.
9
Doctor
Angeline Beltsos
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kindbody - Chicago (formerly Vios Fertility Institute)
Chicago - Wicker Park
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 36 - 37
2 IVF
Male Factor
Unexplained
European
Income $50K - $99K
Sales Representative
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She's candid, but kind. She [Dr. Roohi Jeelani] is always willing to go the extra mile to make me feel comfortable. This is especially important because I have anxiety and the procedures I've had are very hard to go through.... Gonal-f and menopur. We added HGH to get better quality eggs on the second retrieval. We tried an estrogen priming protocol for an FET that got canceled. We adjusted doses and tried again, but that was canceled. We then tried FSH instead and were able to proceed with a transfer, though unsuccessfully.
The facilities [VIOS Fertility-Chicago] are great. Only downside is the lab is in downtown Chicago, which means you have to deal with traffic and parking for retrievals and transfers. However it's not that bad to find parking... Everyone has been great so far. They are all very nice and compassionate. They are also willing to go the extra mile when issues come up, especially with medicine and pharmacy stuff
How was your experience with Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute)?
She's candid, but kind. She is always willing to go the extra mile to make me feel comfortable. This is especially important because I have anxiety and the procedures I've had are very hard to go through.
What's one piece of advice would you give a prospective patient of Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute)?
Listen to everything she says, but trust that she is open to you and your feelings. If you ask her what she would do, she is honest and will be candid, but very kind.
During treatment, were you treated like a number or a human with Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute)?
The first meeting we had she had reviewed everything from our previous clinic. Not only is she incredibly informative, she lets us make our own decisions on what direction we want to try. She likes to give us the information we need, but leaves it open to our wants and desires. In addition, she has incredible empathy for our journey thus far and has always approached us with compassion.
Describe the protocols Roohi Jeelani used in your cycles at Kindbody - Chicago (formerly Vios Fertility Institute) and their degree of success.
Gonal-f and menopur. We added HGH to get better quality eggs on the second retrieval. We tried an estrogen priming protocol for an FET that got canceled. We adjusted doses and tried again, but that was canceled. We then tried FSH instead and were able to proceed with a transfer, though unsuccessfully.
Describe your experience with the nursing staff at Kindbody - Chicago (formerly Vios Fertility Institute).
Everyone has been great so far. They are all very nice and compassionate. They are also willing to go the extra mile when issues come up, especially with medicine and pharmacy stuff
Describe your experience with Kindbody - Chicago (formerly Vios Fertility Institute).
The facilities are great. Only downside is the lab is in downtown Chicago, which means you have to deal with traffic and parking for retrievals and transfers. However it's not that bad to find parking
Describe the costs associated with your care under Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute).
Covered by insurance
Describe Roohi Jeelani's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody - Chicago (formerly Vios Fertility Institute).
Since we PGS tested, we were advised to transfer just 1
10
Doctor
Roohi Jeelani
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kindbody - Chicago (formerly Vios Fertility Institute)
Chicago - Wicker Park
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
9
NPS
9
Age 32
1 IVF
Male Factor
PCOS
European
Income $100K - $199K
4th of 4 Docs
10 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
With high quality embryos and low maternal age, she [Dr. Beltsos] recommended one single embryo transfer...She was very caring in person and I never really felt rushed with her. She hugs you and is warm. But I only saw her initially, she popped in a consult after PGS results and freezing, and at transfer...You could tell she was stressed at times due to her rapidly growing clinics but it never interferes with my treatment per say. She was not available for my retrieval but was able to do my transfer for me. I saw her beginning and end of treatment but not during any monitoring appointments.
The wicker park office [of Vios Fertility Institute] is calming and nice. The receptionist team always knew who you were and were very professional and responsive. There did tend to be waits for monitoring even when the clinic didn’t appear to be very busy...I had a primary nurse but didn’t always see her. Felt like a saw a lot of nurses but it was tough to keep them straight. All were helpful but never made a strong connection to any. She had a younger APN working there who was very nice and informative. I got to meet with her a few times.
How was your experience with Angeline Beltsos at Kindbody - Chicago (formerly Vios Fertility Institute)?
She is warm and compassionate. You could tell she was stressed at times due to her rapidly growing clinics but it never interferes with my treatment per say. She was not available for my retrieval but was able to do my transfer for me. I saw her beginning and end of treatment but not during any monitoring appointments.
What's one piece of advice would you give a prospective patient of Angeline Beltsos at Kindbody - Chicago (formerly Vios Fertility Institute)?
Come prepared with your questions.
During treatment, were you treated like a number or a human with Angeline Beltsos at Kindbody - Chicago (formerly Vios Fertility Institute)?
She was very caring in person and I never really felt rushed with her. She hugs you and is warm. But I only saw her initially, she popped in a consult after PGS results and freezing, and at transfer.
Describe the protocols Angeline Beltsos used in your cycles at Kindbody - Chicago (formerly Vios Fertility Institute) and their degree of success.
Did antagonist protocol due to overstimming in the past and having a high AMH. Triggered with small amount of hcg and large dose of Lupron. I still got OHSS but not as severe after previous ER with another clinic. Needed to then do frozen transfer.
Describe your experience with your nurse at Kindbody - Chicago (formerly Vios Fertility Institute).
I had a primary nurse but didn’t always see her. Felt like a saw a lot of nurses but it was tough to keep them straight. All were helpful but never made a strong connection to any. She had a younger APN working there who was very nice and informative. I got to meet with her a few times.
Describe your experience with Kindbody - Chicago (formerly Vios Fertility Institute).
The wicker park office is calming and nice. The receptionist team always knew who you were and were very professional and responsive. There did tend to be waits for monitoring even when the clinic didn’t appear to be very busy.
Describe the costs associated with your care under Angeline Beltsos at Kindbody - Chicago (formerly Vios Fertility Institute).
Lifetime cap on fertility insurance covered most, did pay out of pocket for some meds. Overall cost probably around $12k
Describe Angeline Beltsos's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody - Chicago (formerly Vios Fertility Institute).
With high quality embryos and low maternal age, she recommended one single embryo transfer
What specific things went wrong at Kindbody - Chicago (formerly Vios Fertility Institute)?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Kindbody - Chicago (formerly Vios Fertility Institute).
Obtaining the meds through insurance was difficult at times. The office didn’t precert as they should and at times had to drive the process to get my meds paid for and receive them on time. There were times I had to borrow meds from the clinic as the insurance wasn’t dealt with on time to get them.
9
Doctor
Angeline Beltsos
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Kindbody - Chicago (formerly Vios Fertility Institute)
Chicago - Wicker Park
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
LGBTQ+
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
7
NPS
6
Age 32 - 33
1 IUI
PCOS
Latinx
Black or African-American
Income $50K - $99K
1st of 2 Docs
Donor Sperm
LGBTQ+
Neutral
Doesn't Recommend
Successful
I would say Dr. Jeelani can be a sweet and soft spoken person. I was pleased with the fact that I did have a personal number on hand in case of an emergency. However, if you are looking for a very personable Dr. and someone who is genuinly compassionate about your process you wont get that. It's more of a business relationship and when you understand that up front you won't feel as dissapointed along the way.
It was impersonal each time we were there [at Vios Fertility Institute]...Each time we entered the clinic we did not feel very welcomed or compassion from the ladies behind the desk...We do understand that the Doctors are stretched thin due to having several patients to care for at once and we can't expect to interact with them 100% of the time. However, we felt the team of Nurses and desk staff did not always offer that genuine concern, consideration, and compassion during the process as we expected they should.
How was your experience with Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute)?
Dr. Jeelani is one of the newer doctor's at the clinic. Initially, during the initial consultation with her we felt it was rushed. Before meeting with the Doctor you and your spouse are required to fill out a long questionnaire containing important information needed for your meeting. I also provided the clinic with my Donors DNA expanded screening results to discuss with the Dr. during our consultation. The day of the consultation Dr. Jeelani did not seem prepared for our meeting. She did not have the electronic forms that were filled out prior to us meeting nor did she have the Donor results to discuss. She said it was not an issue and basically spent most of the time asking me and my wife all of the questions that we filled out via their portal. Dr. Jeelani was straight forward in our meeting. We felt she gave an explanation of things if questions were asked, however, if they were not, anything extra and important wasn't offered. It could be that most of our time was spent with her documenting all of our answers for their questionnaire that we had previously filled out. Being a New patient and not having much background or experience with Fertility Clinics we did not know the types of questions to ask and felt the conversation could have been guided a bit more by the Dr. When the process of my IUI began I was informed by Dr. Jeelani that I had PCOS. I was not aware of what PCOS actually was at the time and how it could affect my pregnancy. Dr. Jeelani never explained what it was in detail, nor did she make it seem it would be a problem throughout my process. Therefore, I trusted in that and did not see it as a major factor. It was recommended that I start my 1st process by taking Clomid, Ovidrel trigger shot right before insemination, and Endometrin after Insemination. I did have to go to my general doctor to get my bloodwork done and tested for sexual diseases and CMV. I was also advised of getting the same expanded DNA testing as my donor at the time. My spouse and I asked about tracking my ovulation and were told we could on our own, however, it wasn't necessary due to the way the timing worked with the fertility drugs. After my clomid I was told I'd be monitored and would be informed when it was a good time to take my trigger shot (Ovidrel). I decided to track my ovulation on my own before coming in for my schedueled monitoring due to hearing other women having had success doing so. The day of my schedueled monitoring Dr. Jeelani saw that a couple follicles were larger and possibly ready for ovulation. We also expressed to her that my Ovulation tracking mentioned I was peaking. Due to this she advised to take my trigger shot sooner than schedueled. We then schedueled my insemination for the day after I took my trigger shot. Thankfully I tracked my ovulation. The day of insemination we were not happy that Dr. Jeelani was not present and were not told about this until the day of. Luckily, we had a great Nurse. After the insemination and the long 2 week wait we did not hear from Dr. Jeelani in that time frame. I came in for bloodwork and did receive a call from Dr. Jeelani personally that same night letting me know that I was pregnant. After finding out I was pregnant Dr. Jeelani did provide her phone number and said I could reach out when needed. At one point I did begin to bleed and expressed this to be a concern. Dr. Jeelani mentioned as long as it wasn't excessive that it should not be a concern due to it stopping. In the end unfortunately we had a miscarriage due to the baby not having a heartbeat. During this process we did not meet with Dr. Jeelani until the nurses felt it wouldn't be a viable pregnancy. They told us to wait another week and the last week I met with another Dr. After this I did not hear from Dr. Jeelani again and only dealt with Dr. Beltsos. In my opinion as her patient I felt she could have been more involved and personable.
What's one piece of advice would you give a prospective patient of Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute)?
I would say Dr. Jeelani can be a sweet and soft spoken person. I was pleased with the fact that I did have a personal number on hand in case of an emergency. However, if you are looking for a very personable Dr. and someone who is genuinly compassionate about your process you wont get that. It's more of a business relationship and when you understand that up front you won't feel as dissapointed along the way. The end goal can still be obtained if you remain proactive with your process.
During treatment, were you treated like a number or a human with Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute)?
I can honestly say I have felt both at times. We've had positive and not so positive experiences with the staff and Dr. Jeelani that have resulted in us feeling this way. Initially, my wife and I had very high expectations and were super excited about going through our first IUI process ever with Vios Fertility. We feel that with such a sensitive and what should be an exciting (not stresssful) process that feeling human all of the time was unfortunately not what we felt. We do understand that the Doctors are stretched thin due to having several patients to care for at once and we can't expect to interact with them 100% of the time. However, we felt the team of Nurses and desk staff did not always offer that genuine concern, consideration, and compassion during the process as we expected they should. There were those few that were always a pleasure to see and communicate with when we dealt with them either via the portal or in person. They always smiled and greeted us by name or even if we didn't have an appointment with them that day they made it a point to stop and ask how everything was going in our process. That stood out to us and made us feel they genuinely cared about us and our process. Then there were others who were very serious and looked as if they weren't happy with being at work. One example is a particular nurse who performed my ultrasounds pretty regularly barely communicated with us during the ultrasounds. She would take photos and measurements without explaining anything to us. We would only receive a short explanation when we asked questions; very impersonable. In the initial phases, Vios could have explained the process to us more in detail and layed everything on the table to us in our initial New Patient Consultation with the Dr. It keeps the patient from guessing or searching for information on their own after the fact. As a new patient and being new to this entire process, we would have liked to know we would be working with a team of nurses and not just one particular Nurse/Dr., sticking to either giving us a call with results or posting them in the portal within the timeframe given and informed, and letting it be known that the doctor would not be the one we would see for most ultrasounds, etc. In our case, Dr. Jeelani was not there or did not perform our insemination process when we were told she would. We found out the day of insemination that a Nurse would be the one doing it (She turned out to be amazing). Before the insemination, I had surgery to have a polyp removed from my uterus. I was under the impression Dr. Jeelani would be present for this as well and found out day of surgery that she would not. The miscommunication and not having all of the proper information up front (before/after insemination fact or guideline sheets etc), not receiving timely updates after many bloodwork appts., receiving conflicting information via the portal on medications being prescribed/ordered, and having to ensure all prescriptions were being ordered and processed in a timely manner made this process very stressful. As anyone going through or having gone through this process knows it is very time sensitive. This is why I feel this is something that the Dr./Staff could've been on top of more. We feel if we weren't as Proactive in our own process with ensuring all the pieces fell into place, we probably would not have been as successful with our first IUI attempt. In regards to Dr. Jeelani alone, when we did speak with her she did have a very sweet demeanor about her. As a person, she showed compassion and seemed to want to be helpful. She even gave me her cell number and expressed if there were any concerns I could reach out to her. I did a few times which she responded to promptly. I could tell when meeting with her in person she seemed very busy, rushed, and on the go. At times this caused confusion in her responses. There were a couple of times she confused my case with others. For example the first day I met her she was convinced she had already met me and spoken to me on the phone, however, I explained that was not me and it was our first time meeting. Overall, the intent of wanting to be helpful was present. I just think maybe being busy with other cases she may have forgotten to communicate certain things to me or have information relayed via the staff and/or portal in a timely manner.
Describe the protocols Roohi Jeelani used in your cycles at Kindbody - Chicago (formerly Vios Fertility Institute) and their degree of success.
I mentioned previously that I was diagnosed with PCOS throughout my process. I was personally advised of using fertility drugs throughout my IUI process. I did not decline and trusted my Dr. in this. I felt that anything that could help my chances of getting pregnant the first time I would take. My spouse and I were not covered by our insurance in addition to having to get donor sperm for this process. This played a major factor in our decision to use fertility drugs instead of attempting naturally due to us having to pay out of pocket. I was initially given Clomid which had its side affects and during the time I was pregnant, I had huge cysts on each ovary. It is believed the Clomid may have caused this. After the Clomid I took my Ovidrel shot when peaking to help release my egg (possibly eggs) within 24 hours. 24 hours later I had my insemination schedueled. After insemination I was told to immediately start taking Endometrin (Progesterone) twice a day to help ensure the embryo attached itself to my uterine wall. After finding out I was pregnant, I was informed my HTC was not increasing as quickly as it should. A week later my Thyroid was tested and found to be higher than normal. Due to this I was prescribed Thyroid medication for an overactive thyroid. I believe a week after I was told my Vitamin D levels were low and I should begin taking a 2000mg supplement of Vitamin D. After the 6th week, my Progesterone levels began to drop and my dosage for Endometrin went from 2 to 4 times a day. Then unfortunately I did not have a viable pregnancy. Throughout the pregnancy process I only met with Dr. Jeelani one time and saw more of Dr. Beltsos until the end.
Describe your experience with the nursing staff at Kindbody - Chicago (formerly Vios Fertility Institute).
The nursing staff at Vios was not very informative. I did receive a lot of conflicting information throughout my process at the clinic via the portal and in person. I would be promised to be called with results from my bloodwork that was done in house and would not receive them until I followed up. When I did receive my results usually the next day it would be posted to the portal. I would receive a brief description of my results but nothing further. There were times where I would not receive an explanation on my levels and would only see my HTC and other numbers posted. Some of the nurses went out of thier way to congratulate us when finding out I was pregnant, while others were very impersonable about the process. Same as when finding out I would not have a viable pregnancy. Emily was one of the nurses that we appreciated the most due to being consistent and caring during our process. She made us feel as if it wasn't only about business and we were more than just a number. We could tell she genuinely loved her job and cared for patients. Overall, you are not consistently seeing one Nurse. I found myself having to explain things to different Nurses due to them not being familiar with me as a patient and my process. This aspect of the clinic felt impersonable.
Describe your experience with Kindbody - Chicago (formerly Vios Fertility Institute).
The clinic is like any other Doctor's office clinic. Initially I thought there would be a difference between a Fertility Clinic and a regular Doctors office clinic, however, there is no major difference. Each time we entered the clinic we did not feel very welcomed or compassion from the ladies behind the desk. It was impersonal each time we were there. One of the members even made an inappropriate comment to my spouse which we reported to the main Dr. of the clinic.
Describe the costs associated with your care under Roohi Jeelani at Kindbody - Chicago (formerly Vios Fertility Institute).
My overall IUI process was $1200 out of pocket due to my insurance not covering it. The $1200 did not include any fertility drugs. Luckily, our insurance helped cover a majkr portion of the medication.
Describe Roohi Jeelani's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody - Chicago (formerly Vios Fertility Institute).
This does not apply to my case and was not discussed with Dr. Jeelani.
What specific things went wrong at Kindbody - Chicago (formerly Vios Fertility Institute)?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Kindbody - Chicago (formerly Vios Fertility Institute).
There have been quite a few mishaps by the clinic. When having to send prescriptions or send my medical files to my primary doctors office it did not happen right away. I had to make phone calls myself to ensure paperwork was being sent or received and ensure medications were prescribed as needed.
7
Doctor
Roohi Jeelani
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
6
Clinic
Kindbody - Chicago (formerly Vios Fertility Institute)
Chicago - Wicker Park
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 37 - 38
1 IVF
Surrogacy
Unexplained
European
Income $200K - $499K
Sales Representative
3rd of 3 Docs
5 IVF With Other Docs
Surrogacy With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
I highly recommend Dr. Beltos. She's super smart, aggressive and incredibly caring! She's a trailblazer in what she'll try and is super up to speed on the latest research.... After 10 transfers with a gestational carrier, and 6 retrievals done by me and a late miscarriage at 16 weeks, I was emotionally exhausted. Dr. Beltsos and team, not only listened to me but were aggressive in treatment and really truly cared about me along the way.
Vios is new and growing rapidly...The office space is really nice and definitely has a calming vibe...My favorite part was that you could meet with the nurses right after labs in a consult room to discuss results and next steps.... I've never felt more taken care of by Dr. Beltsos and staff. They go the extra mile for you, and truly make you feel like you are a part of the team. They are extremely open to your thoughts and opinions
How was your experience with Angeline Beltsos at Kindbody - Chicago (formerly Vios Fertility Institute)?
I came do Vios at a very vulnerable time in my fertility journey. After 10 transfers with a gestational carrier, and 6 retrievals done by me and a late miscarriage at 16 weeks, I was emotionally exhausted. Dr. Beltsos and team, not only listened to me but were aggressive in treatment and really truly cared about me along the way.
What's one piece of advice would you give a prospective patient of Angeline Beltsos at Kindbody - Chicago (formerly Vios Fertility Institute)?
I highly recommend Dr. Beltos. She's super smart, aggressive and incredibly caring! She's a trailblazer in what she'll try and is super up to speed on the latest research. I tell everyone I talk to in the fertility world to come prepared with questions and she's no different. She will never rush you, the only downside to that is sometimes you have to wait a bit at her office or for phone consults, but I'd rather that, than feel rushed in the critical time you have with the doctor.
During treatment, were you treated like a number or a human with Angeline Beltsos at Kindbody - Chicago (formerly Vios Fertility Institute)?
After being a fertility patient for over 6 years (2 years with our first, 4 years trying to conceive a 2nd child), I've never felt more taken care of by Dr. Beltsos and staff. They go the extra mile for you, and truly make you feel like you are a part of the team. They are extremely open to your thoughts and opinions ( I know a lot after being a patient for so long!), and really do care for their patients like no other fertility clinic I've seen.
Describe the protocols Angeline Beltsos used in your cycles at Kindbody - Chicago (formerly Vios Fertility Institute) and their degree of success.
IVF: my last 4 cycles have been a bit all over the place so Dr. Beltsos wanted to get really aggressive as she knew my emotional and financial resources to keep going were growing thin. Meds: Primed with estrogen patches and pills, and testerone Lupron for 2 weeks before stimming Follistim (started with a very high dose, 750 for 2 days)...then it went down to 250/150 for the remainder menopur was mixed in half way through gainerelex triggered with ovidrel
Describe your experience with your nurse at Kindbody - Chicago (formerly Vios Fertility Institute). (Assigned nurse: Fran Black)
Fran was amazing! After working with many, many nurses over the years, Fran went so far above and beyond. I knew all along she wanted this to work for us, and I never felt like she was on a workday schedule where I couldn't get her after 5p or on weekends. She was amazing!!!
Describe your experience with Kindbody - Chicago (formerly Vios Fertility Institute).
Vios is new and growing rapidly. There aren't a ton of locations and the NS office (in Glenview) is only open a few days a week. With that said, I traveled down to wicker park and it wasn't a big deal. The office space is really nice and definitely has a calming vibe to it which is nice when you are getting poked all the time. :) My favorite part was that you could meet with the nurses right after labs in a consult room to discuss results and next steps. Such a nice change of pace from having to wait all day to hear from your nurse!
Describe the costs associated with your care under Angeline Beltsos at Kindbody - Chicago (formerly Vios Fertility Institute).
IVF was around $15,000 but that included some costs for screening our surrogate.
Describe Angeline Beltsos's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody - Chicago (formerly Vios Fertility Institute).
we only had 1 normal after pgs to transfer so we went with 1
What specific things went wrong at Kindbody - Chicago (formerly Vios Fertility Institute)?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
Describe the specific things that went wrong at Kindbody - Chicago (formerly Vios Fertility Institute).
I had one time where a med wasn't ordered in. While it was an error, Vios had the medicine on hand and gave it to us for free. Working with a gestational carrier, on a few occasions they forgot to update me, but I reminded them and they ironed it out.
10
Doctor
Angeline Beltsos
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kindbody - Chicago (formerly Vios Fertility Institute)
Chicago - Wicker Park
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016 - 2018, Successful
NPS
10
NPS
6
Age 39 - 41
2 IUI
5 IVF
Donor Eggs
Unexplained
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Doesn't Recommend
Successful
Dr. Beltsos met with me and my partner to explain everything. She answered all of our questions. She always took the time we needed and never made us feel rushed!...We started with 2 rounds of IUI. These were both unsuccessful. Due to my age and low number of eggs, we proceeded to IVF. Unfortunately, we had multiple unsuccessful rounds of IVF (fresh and frozen transfers). Ultimately, we decided to go with an egg donor. We did a fresh transfer from the egg donor and froze the rest of the embryos...Our doctor believes in helping you achieve one healthy baby, which is what we wanted and achieved.
Vios is great! I definitely felt as though I received more individual attention at Vios ... The nursing staff at Vios is excellent! Some of the nurses are more responsive than others, but after some persistence I was always able to get a response to my inquiries....I appreciated that I could schedule the appointments early (before work)....Dr. Beltsos is amazing! She is extremely intelligent and compassionate. She has excellent bedside manor and sincerely cared about me as her patient. Whenever I had questions or concerns, she addressed them....Dr. Beltsos' practice at Vios has grown substantially
How was your experience with Angeline Beltsos at Kindbody - Chicago (formerly Vios Fertility Institute)?
Dr. Beltsos is amazing! She is extremely intelligent and compassionate. She has excellent bedside manor and sincerely cared about me as her patient. Whenever I had questions or concerns, she addressed them. I followed her from FCI to Vios because I really liked her and trusted her. Thanks to Dr. Beltsos, we now have a beautiful, healthy baby girl!
What's one piece of advice would you give a prospective patient of Angeline Beltsos at Kindbody - Chicago (formerly Vios Fertility Institute)?
Dr. Beltsos' practice at Vios has grown substantially because she is very good at what she does.
During treatment, were you treated like a number or a human with Angeline Beltsos at Kindbody - Chicago (formerly Vios Fertility Institute)?
Dr. Beltsos met with me and my partner to explain everything. She answered all of our questions. She always took the time we needed and never made us feel rushed!
Describe the protocols Angeline Beltsos used in your cycles at Kindbody - Chicago (formerly Vios Fertility Institute) and their degree of success.
We started with 2 rounds of IUI. These were both unsuccessful. Due to my age and low number of eggs, we proceeded to IVF. Unfortunately, we had multiple unsuccessful rounds of IVF (fresh and frozen transfers). Ultimately, we decided to go with an egg donor. We did a fresh transfer from the egg donor and froze the rest of the embryos. We did PGS testing on the frozen embryos. Although the fresh transfer resulted in a pregnancy, we unfortunately miscarried at 6 weeks. However, since we did PGS testing, we were able to use the best frozen embryo for our next IVF cycle, which resulted in a pregnancy. We gave birth to a healthy baby girl earlier this year.
Describe your experience with the nursing staff at Kindbody - Chicago (formerly Vios Fertility Institute).
The nursing staff at Vios is excellent! Some of the nurses are more responsive than others, but after some persistence I was always able to get a response to my inquiries.
Describe your experience with Kindbody - Chicago (formerly Vios Fertility Institute).
Vios is great! I definitely felt as though I received more individual attention at Vios than at FCI (where I felt more like a number than a patient). However, the Vios clinic has grown substantially since they opened, so I don't know if that has changed.
Describe your experience with your monitoring appointments at Kindbody - Chicago (formerly Vios Fertility Institute).
I appreciated that I could schedule the appointments early (before work).
Describe the costs associated with your care under Angeline Beltsos at Kindbody - Chicago (formerly Vios Fertility Institute).
I mostly paid co-pays. However, due to all of the appointments, it added up quickly. I reached my out-of-pocket maximum for insurance 2 years in a row.
Describe Angeline Beltsos's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody - Chicago (formerly Vios Fertility Institute).
Our doctor believes in helping you achieve one healthy baby, which is what we wanted and achieved.
What specific things went wrong at Kindbody - Chicago (formerly Vios Fertility Institute)?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Kindbody - Chicago (formerly Vios Fertility Institute).
When I switched from FCI to Vios, I had to follow-up multiple times to get them to send my records to the new clinic and they charged me.
10
Doctor
Angeline Beltsos
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
6
Clinic
Kindbody - Chicago (formerly Vios Fertility Institute)
Chicago - Wicker Park
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5