Virginia Fertility Associates (closed)

Rated 9.6
Strongly recommend: 90%Neutral: 10%9.6
90% strongly recommend
6 reviews
Operations
9.4
9.4
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.2
9.2
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
9.4
9.4
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.2
9.2
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8.8
8.8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
?
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling is not offered
Mental health counseling is not offered
Nutrition counseling is not offered
Nutrition counseling is not offered
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic had 1 office

Richmond (closed)
9030 Stony Point Parkway, #450
Richmond, VA 23235
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
10
Age 32
Anovulation
Male Factor
PCOS
European
Income $50K - $99K
Accountant
2nd of 2 Docs
4 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Shah and his team are very personable and took the time to get to know both myself and my husband and are very patient when answering our questions and concerns. I once had to call him on a weekend and I could hear him taking time away from his own family and kids to help answer my questions...always makes me feel comfortable, answers my questions and never makes me feel like I am in a rush, even though the office is very busy. He always has a positive demeanor and has a great bedside manner, showing compassion each time things don't work out the way we had hoped.
We are currenty doing Femara + Ovidrel injectsion + timed intercourse [with Richmond Center for Fertility], I seem to be responding better and better each month...My husband does have sperm issues, the count and motility are fine but the shape are off, so that plus my PCOS makes it challenging. So far we've done this course of treatment 4 times. In the beginning I had such irregular cycles I was on Provera to induce periods, I am now having natural cycles.
How was your experience with Anish Shah at Virginia Fertility Associates (closed)?
Dr. Shah always makes me feel comfortable, answers my questions and never makes me feel like I am in a rush, even though the office is very busy. He always has a positive demeanor and has a great bedside manner, showing compassion each time things don't work out the way we had hoped.
What's one piece of advice would you give a prospective patient of Anish Shah at Virginia Fertility Associates (closed)?
He's a very compassionate doctor.
During treatment, were you treated like a number or a human with Anish Shah at Virginia Fertility Associates (closed)?
Dr. Shah and his team are very personable and took the time to get to know both myself and my husband and are very patient when answering our questions and concerns. I once had to call him on a weekend and I could hear him taking time away from his own family and kids to help answer my questions.
Describe the protocols Anish Shah used in your cycles at Virginia Fertility Associates (closed) and their degree of success.
We are currenty doing Femara + Ovidrel injectsion + timed intercourse, I seem to be responding better and better each month, last month I had 2 healthy folicles (one on each side about the same size) My husband does have sperm issues, the count and motility are fine but the shape are off, so that plus my PCOS makes it challenging. So far we've done this course of treatment 4 times. In the beginning I had such irregular cycles I was on Provera to induce periods, I am now having natural cycles.
Describe your experience with your nurse at Virginia Fertility Associates (closed). (Assigned nurse: June)
June and the other staff are very helpful, patient and knowledgeable.
Describe your experience with Virginia Fertility Associates (closed).
The clinic is always clean, welcoming and they often have little treats next their coffee machine which is nice on the days when you have to get stuck with needles. Plenty of parking and the clinic that does the sperm is on the floor below so you can do everything in the same place.
Describe the costs associated with your care under Anish Shah at Virginia Fertility Associates (closed).
So far my insurance is covering most things, I do have to pay for my shot out of pocket, which comes from Mandells and is $107. My other pills (Femara & Provera) have been no more than $10/each, the copay for visits is $40, transvaginal ultrasounds after insurance is about $80.
NPS
10
Doctor
Anish Shah
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Virginia Fertility Associates (closed)
Richmond (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 34 - 35
1 IUI
1 IVF
Tubal Blockage
Latinx
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Shah has great bedside manner. So positive and optimistic. He tailors treatment to each individual. He sees his patient at every visit even for ultrasounds. He is very detail and patient when explaining the IVF process. He also gives each of his patients his cellphone number and answer his phone every single time no matter the day or time... He performed a light scath and a polyp revomal before transforing as he noted a polyp during my mock transfer.
This clinic [Virginia Fertility Associate] is great all around. The entire staff is friend and are always willing to work around any issues that might present itself...Monitoring was great!!! No problems and my doctor was able available and spoke to me during these appointments. To let me know what or what not to expect...She [nurse] was the best. Very knowledgeable about everything IVF. She always makes sure that she gives you exactly what you need and tries to save you as much money as she can without cutting any corners or care ne
How was your experience with Anish Shah at Virginia Fertility Associates (closed)?
Dr. Shah has great bedside manner. So positive and optimistic. He tailors treatment to each individual. He sees his patient at every visit even for ultrasounds. He is very detail and patient when explaining the IVF process. He also gives each of his patients his cellphone number and answer his phone every single time no matter the day or time. BEST DOCTOR EVER!!!
What's one piece of advice would you give a prospective patient of Anish Shah at Virginia Fertility Associates (closed)?
Follow his instructions to the letter and you will be successful
During treatment, were you treated like a number or a human with Anish Shah at Virginia Fertility Associates (closed)?
His was completely humble and honest. He never did it give me false hopes and provided accurate information at all times. Was kind and always optimistic and personalized his treatment to make me feel like he was always working on my behalf. He gave me options and never made it about money. He always had a warm and welcoming smile and went the extr step to make sure his recommendations were correct.
Describe the protocols Anish Shah used in your cycles at Virginia Fertility Associates (closed) and their degree of success.
We started with birth control, after stopping it I started injectables, gonal f, menapur, and cetrotide. Multiple blood work and close monitoring during this time. He adjusted medication during this time to make I did not get OHSS. He also prescribed antibiotics and medication to avoid getting sick after retrieval. He performed a light scath and a polyp revomal before transforing as he noted a polyp during my mock transfer. He allowed my body to heal before transfer and I’m currently waiting on my cycle to start to begin transfer protocol which consist of estradiol pills vaginally, patches and PIO shots.
Describe your experience with your nurse at Virginia Fertility Associates (closed). (Assigned nurse: Valerie)
She was the best. Very knowledgeable about everything IVF. She always makes sure that she gives you exactly what you need and tries to save you as much money as she can without cutting any corners or care needed.
Describe your experience with Virginia Fertility Associates (closed).
No weaknesses at all. This clinic is great all around. The entire staff is friend and are always willing to work around any issues that might present itself. Patient must come in with a positive mind and attitude. Willing to follow instructions for the best possible outcome. The office has a lot of patients that speak very highly of Dr. Shah and it’s staff. I was recommended by a friend and decided to make an appointment, this was the best decision I have made and so far the best money I have ever paid. I’m will recommend them to anyone and everyone.
Describe your experience with your monitoring appointments at Virginia Fertility Associates (closed).
Monitoring was great!!! No problems and my doctor was able available and spoke to me during these appointments. To let me know what or what not to expect
Describe the costs associated with your care under Anish Shah at Virginia Fertility Associates (closed).
About 27k
Describe Anish Shah's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Virginia Fertility Associates (closed).
No review on this yet
NPS
10
Doctor
Anish Shah
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Virginia Fertility Associates (closed)
Richmond (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
9
NPS
9
Age 23
1 IUI
Anovulation
Male Factor
Income $50K - $99K
2nd of 3 Docs
8 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Steingold is very intelligent with his approach to infertility. He and I bounced back different ideas of treatment and ultimately decided upon a treatment plan specifically for me that met my needs as a patient.... He took the time to sit down with me and explain everything. Even in my moments of tears and utter breakdown, he still had compassion and didn't act like I was crazy. It is a very emotional process, but I feel like I have support from him.
The clinic [Virginia Fertility Associates] is very organized and very welcoming. The inviting atmosphere helps ease the stress of infertility. Their strengths include customer service, cleanliness, and warmth. However, their weaknesses would be a delay in callbacks when leaving a voicemail. I almost never get someone to answer the phone right away and have to wait until the end of the day to receive a callback.... With my insurance to see him a general office visit with an ultrasound, it is $20.53. My IUI was $300.
How was your experience with Kenneth Steingold (retired) at Virginia Fertility Associates (closed)?
Steingold is very intelligent with his approach to infertility. He and I bounced back different ideas of treatment and ultimately decided upon a treatment plan specifically for me that met my needs as a patient.
What's one piece of advice would you give a prospective patient of Kenneth Steingold (retired) at Virginia Fertility Associates (closed)?
Come in prepared with questions that you might have. Write them down in advanced because it is very possible to forget questions during the emotion and stress of doctors appointments.
During treatment, were you treated like a number or a human with Kenneth Steingold (retired) at Virginia Fertility Associates (closed)?
He took the time to sit down with me and explain everything. Even in my moments of tears and utter breakdown, he still had compassion and didn't act like I was crazy. It is a very emotional process, but I feel like I have support from him.
Describe the protocols Kenneth Steingold (retired) used in your cycles at Virginia Fertility Associates (closed) and their degree of success.
I'm on 7.5mg of Letrozole, Ovidrel (trigger shot), IUI, and progesterone. The first round was unsuccessful, but working on my second round. We will incorporate gonal f if needed in the future.
Describe your experience with your nurse at Virginia Fertility Associates (closed). (Assigned nurse: Brigitte )
She is very cut and dry. Gets straight to the point. Limited personality.
Describe your experience with Virginia Fertility Associates (closed).
The clinic is very organized and very welcoming. The inviting atmosphere helps ease the stress of infertility. Their strengths include customer service, cleanliness, and warmth. However, their weaknesses would be a delay in callbacks when leaving a voicemail. I almost never get someone to answer the phone right away and have to wait until the end of the day to receive a callback.
Describe the costs associated with your care under Kenneth Steingold (retired) at Virginia Fertility Associates (closed).
With my insurance to see him a general office visit with an ultrasound, it is $20.53. My IUI was $300.
Describe Kenneth Steingold (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Virginia Fertility Associates (closed).
We have not discussed yet.
NPS
9
Doctor
Kenneth Steingold (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
NPS
9
Clinic
Virginia Fertility Associates (closed)
Richmond (closed)
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
9
NPS
10
Age 35 - 36
3 IUI
PCOS
Unexplained
Black or African-American
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Shah is a great doctor very intelligent,great mannerism, he is very compassionate about his job and seems like he would go the extra mile to care for his patients. I felt like when i first seen him that he could most definitely help me get pregnant with just basic treatments however my body had other plans... During my course of treatments with Dr.Shah we tried several rounds of femara and ovidril injections with no conception, I also during those treatments had 3 iuis again with no such luck. He also tried me on Metforming to treat my pre diabetes/pcos
This [Virginia Fertility Assoc] is overall a great practice there are no complaints in my book. The staff is very friendly, very clean and sterile office. Phone calls are usually answered within a timely manner. They’re very informative and very knowledgeable.... The nursing staff seems very compassionate about their jobs and they love what they do.... My insurance only covered ultrasounds and office visits my iuis were $300 a piece the femara was about $10-$15 dollars
How was your experience with Anish Shah at Virginia Fertility Associates (closed)?
Dr. Shah is a great doctor very intelligent,great mannerism, he is very compassionate about his job and seems like he would go the extra mile to care for his patients. I felt like when i first seen him that he could most definitely help me get pregnant with just basic treatments however my body had other plans and he was unable to do so at that time we have decided to go the next step and start IVF treatments.
What's one piece of advice would you give a prospective patient of Anish Shah at Virginia Fertility Associates (closed)?
Be willing to try different things and never give up.
During treatment, were you treated like a number or a human with Anish Shah at Virginia Fertility Associates (closed)?
I felt like a human because Dr. Shah took his time one on one with me, answered any questions that myself or my husband had. I felt more than a patient I didn’t feel like another statistic.
Describe the protocols Anish Shah used in your cycles at Virginia Fertility Associates (closed) and their degree of success.
During my course of treatments with Dr.Shah we tried several rounds of femara and ovidril injections with no conception, I also during those treatments had 3 iuis again with no such luck. He also tried me on Metforming to treat my pre diabetes/pcos
Describe your experience with your nurse at Virginia Fertility Associates (closed). (Assigned nurse: June)
The nursing staff seems very compassionate about their jobs and they love what they do.
Describe your experience with Virginia Fertility Associates (closed).
This is overall a great practice there are no complaints in my book. The staff is very friendly, very clean and sterile office. Phone calls are usually answered within a timely manner. They’re very informative and very knowledgeable.
Describe the costs associated with your care under Anish Shah at Virginia Fertility Associates (closed).
My insurance only covered ultrasounds and office visits my iuis were $300 a piece the femara was about $10-$15 dollars due to a special pharmacy contract and the ovidril was $100 a shot
NPS
9
Doctor
Anish Shah
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Virginia Fertility Associates (closed)
Richmond (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018, Successful
NPS
10
NPS
10
Age 42
1 IVF
Income $100K - $199K
Marketer or PR
2nd of 2 Docs
6 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
he [Dr. Shah] is wonderful. he really cares about you as a patient and tries to keep yo uinformed. his bedside manner is excellent and gives you hope as a patient! I really wished I had started with him....He is fabulous and always keeps me informed. he communicates with me after hours and has even provided me with his personal cell phone number. he also makes sure I know all the risks involved so I can make an educated decision.
the clinic [Virginia Fertility Associates] is a great clinic. the staff are very friendly. they definitely try to make you feel as a comfortable as possible. I do advise to be your own advocate and to ask as many questions as possible....[cost of treatments] $25,000 - IVF and genetic testing...he [Dr. Shah] is wonderful. he really cares about you as a patient and tries to keep yo uinformed. his bedside manner is excellent...
How was your experience with Anish Shah at Virginia Fertility Associates (closed)?
He is fabulous and always keeps me informed. he communicates with me after hours and has even provided me with his personal cell phone number. he also makes sure I know all the risks involved so I can make an educated decision.
What's one piece of advice would you give a prospective patient of Anish Shah at Virginia Fertility Associates (closed)?
he is really busy and has lots of patience so you have to have patience when seeing him.
During treatment, were you treated like a number or a human with Anish Shah at Virginia Fertility Associates (closed)?
he is wonderful. he really cares about you as a patient and tries to keep yo uinformed. his bedside manner is excellent and gives you hope as a patient! I really wished I had started with him.
Describe your experience with Virginia Fertility Associates (closed).
The clinic is a great clinic. the staff are very friendly. they definitely try to make you feel as a comfortable as possible. I do advise to be your own advocate and to ask as many questions as possible.
Describe the costs associated with your care under Anish Shah at Virginia Fertility Associates (closed).
$25,000 - IVF and genetic testing
What specific things went wrong at Virginia Fertility Associates (closed)?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
NPS
10
Doctor
Anish Shah
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Virginia Fertility Associates (closed)
Richmond (closed)
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2018, Unsuccessful
NPS
6
NPS
8
Age 42
5 IUI
Unexplained
Income $100K - $199K
Marketer or PR
1st of 2 Docs
IVF With Other Docs
Doesn't Recommend
Neutral
Unsuccessful
I didn't feel like he [Dr. Steingold] was always looking out for me and making suggestions of what we could try next...He's a very nice doctor and has a ton of experience... He did the right thing in keeping me educated, but I always had to ask him what about trying this.......very kind and very patient centered...[Virginia Fertility Associates] Strengths -- great credentials Weaknesses -- sometimes they are overwhelmed and don't always call you back in a timely manner;
[Virginia Fertility Associates] Strengths -- great credentials Weaknesses -- sometimes they are overwhelmed and don't always call you back in a timely manner; hard to get a new appointment. Also they don't have very convenient hours...I had an issue once with my fertility mediciation not being called in a timely manner....I didn't feel like he [Dr. Steingold] was always looking out for me and making suggestions of what we could try next
How was your experience with Kenneth Steingold (retired) at Virginia Fertility Associates (closed)?
He's a very nice doctor and has a ton of experience, but I didn't feel like he was always looking out for me and making suggestions of what we could try next. He did the right thing in keeping me educated, but I always had to ask him what about trying this....
During treatment, were you treated like a number or a human with Kenneth Steingold (retired) at Virginia Fertility Associates (closed)?
very kind and very patient centered
Describe the protocols Kenneth Steingold (retired) used in your cycles at Virginia Fertility Associates (closed) and their degree of success.
we tried clomid first and then tied it with an IUI. That didn't work so we tried several rounds of follistim with IUIs and that never worked. I finally took a break and then ended up going with acupuncture and then switched to a different doctor.
Describe your experience with Virginia Fertility Associates (closed).
Strengths -- great credentials Weaknesses -- sometimes they are overwhelmed and don't always call you back in a timely manner; hard to get a new appointment. Also they don't have very convenient hours.
Describe the costs associated with your care under Kenneth Steingold (retired) at Virginia Fertility Associates (closed).
$3500
What specific things went wrong at Virginia Fertility Associates (closed)?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
Describe the specific things that went wrong at Virginia Fertility Associates (closed).
I had an issue once with my fertility mediciation not being called in a timely manner.
NPS
6
Doctor
Kenneth Steingold (retired)
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
NPS
8
Clinic
Virginia Fertility Associates (closed)
Richmond (closed)
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5

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