Ratings of 1 indicate that a clinic was poorly operated.
Ratings of 10 indicate that a clinic operated very well.
Scheduling
2
2
Scheduling
Ratings of 1 mean it was difficult to schedule appointments with this clinic.
Ratings of 10 mean it was easy to schedule appointments.
Billing Department
4
4
Billing Department
Ratings of 1 indicate an unsatisfactory billing department.
Ratings of 10 indicate an excellent billing department.
Nursing Team
8
8
Nursing Team
Ratings of 1 indicate an unsatisfactory nursing team.
Ratings of 10 indicate an excellent nursing team.
Attention to Detail
1
1
Attention to Detail
Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.
For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.
CDC Success Rates
This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.
For more information please see our FAQs.
Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.
Dr [Kustin] is dismissive of questions, concerns, doesn't build rapport. Does things his own way regardless of patient input....Dr is short-tempered and old school. Dismissed concern such as pain during transfer. I experienced pain during the first one and when I brought up how we could mitigate it the second time I was told it wouldn't hurt. And treated as though I was dumb to even ask. Insists on his methods. Yells at staff...Agonist protocol for IVF.
The rest of Des team [WA Center for Reproductive Medicine] was saving grace. Nurses, embryologist (who has since left), ultrasound tech were all delightful....Had a really hard time getting them to send my medications to my online pharmacy. Had to start cycle without getting my meds and 'borrow' from their supply. Getting final billing info was also a huge challenge. Then got more bills after the 'final' bill. Took time to resolve....About $15k for IVF retrieval and fresh transfer. Another $3k for frozen transfer. Meds not included.
How was your experience with James Kustin at Washington Center for Reproductive Medicine (closed)?
Dr is short-tempered and old school. Dismissed concern such as pain during transfer. I experienced pain during the first one and when I brought up how we could mitigate it the second time I was told it wouldn't hurt. And treated as though I was dumb to even ask. Insists on his methods. Yells at staff. But it's an inexpensive route to a baby.
What's one piece of advice would you give a prospective patient of James Kustin at Washington Center for Reproductive Medicine (closed)?
Gets things done, expect to hate your experience.
During treatment, were you treated like a number or a human with James Kustin at Washington Center for Reproductive Medicine (closed)?
Dr is dismissive of questions, concerns, doesn't build rapport. Does things his own way regardless of patient input.
Describe the protocols James Kustin used in your cycles at Washington Center for Reproductive Medicine (closed) and their degree of success.
Agonist protocol for IVF. Chemical transfer cycle after using BCP and Lupron
Describe your experience with the nursing staff at Washington Center for Reproductive Medicine (closed).
The rest of Des team was saving grace. Nurses, embryologist (who has since left), ultrasound tech were all delightful.
Describe the costs associated with your care under James Kustin at Washington Center for Reproductive Medicine (closed).
About $15k for IVF retrieval and fresh transfer. Another $3k for frozen transfer. Meds not included.
What specific things went wrong at Washington Center for Reproductive Medicine (closed)?
Failed to call in prescriptions to pharmacy
Lost paperwork
Failed to call with results
Describe the specific things that went wrong at Washington Center for Reproductive Medicine (closed).
Had a really hard time getting them to send my medications to my online pharmacy. Had to start cycle without getting my meds and 'borrow' from their supply. Getting final billing info was also a huge challenge. Then got more bills after the 'final' bill. Took time to resolve.
NPS5
Doctor
James Kustin
NPS
Humanity1 of 5
Communication1 of 5
Frequency Seen5 of 5
Trustworthiness3 of 5
Compassion1 of 5
Explained risks3 of 5
Adaptability5 of 5
NPS5
Clinic
Washington Center for Reproductive Medicine (closed)