Washington University School of Medicine

7 doctors work here

Rated 8.7
Strongly recommend: 74%Neutral: 14%Don't recommend: 12%8.7
74% strongly recommend
155 reviews
LGBTQ+ Competent Care
LGBTQ+ Competent Care

Based on reviews from the LGBTQ+ community.

Operations
9.2
9.2
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.1
9.1
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8
8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9
9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
8.8
8.8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
918
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 2 offices

St. Louis - Central West End
4444 Forest Park Avenue, Suite 3100
St. Louis, MO 63108
St. Louis - Missouri Baptist Med Center
3023 N. Ballas Road, Building D
St. Louis, MO 63131

114 patient reviews filtered by:

Clear Filters
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unknown Success
NPS
10
NPS
10
Age 34
Black or African-American
Income $50K - $99K
Only Doc Seen
IVF With Other Docs
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
he [Dr. Kenan Omurtag] took interest in who i was and what my life was about, never had a dr so engaged in who i am as a person...He never tried to rush us or change our minds with trying a different procedure. He wanted the same outcome we wanted and that was nice to see...I first had to go through all the bloodwork and vaginal ultrasound. I was than put with a dr who would help me loose some weight. I needed to loose 60 lbs before the procedure.l can start. I was then placed on metformin and synthyroid.
[The nurses at Washington University School of Medicine are] very personable...I first had to go through all the bloodwork and vaginal ultrasound. I was than put with a dr who would help me loose some weight. I needed to loose 60 lbs before the procedure.l can start. I was then placed on metformin and synthyroid.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag took our particular situation and made us feel at ease that we were doing the best thing that fit what we wanted as parents and ad being an light patient. He never tried to rush us or change our minds with trying a different procedure. He wanted the same outcome we wanted and that was nice to see.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Be patient
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Just he took interest in who i was and what my life was about, never had a dr so engaged in who i am as a person
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
I first had to go through all the bloodwork and vaginal ultrasound. I was than put with a dr who would help me loose some weight. I needed to loose 60 lbs before the procedure.l can start. I was then placed on metformin and synthyroid.
Describe your experience with your nurse at Washington University School of Medicine.
The nurses like dr omurtag are very personable
Describe your experience with Washington University School of Medicine.
Go in and see, and always be patient
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
Cost is nothing compared to having a baby it was all worth it. Insurance covered most appt but not actual procedure
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
10
NPS
10
Age 33 - 34
2 IVF
Unexplained
European
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Jungheim made sure to explain everything to us. When a cycle failed, she showed us complete compassion and understood our concerns. She made sure she addressed any concerns we had and answered every question. She is kind and trustworthy!... Everyone at the office listens to any concerns I have and answers questions without hesitation. They take their time in explaining everything and make sure I am comfortable and understand. I've never been treated with so much care and compassion by any doctor's office like I have at Wash U!
Everyone at the office [Wash U] listens to any concerns I have and answers questions without hesitation. They take their time in explaining everything and make sure I am comfortable and understand. I've never been treated with so much care and compassion by any doctor's office like I have at Wash U!... The nurse always made sure she got back to me in a timely manner. She answered any questions I had and if she wasn't sure, she made sure to ask Dr. Jungheim and then she got back to me immediately. She is always very kind, calm, and patient. She showed us nothing but compassion through the whole process!
How was your experience with Emily Jungheim at Washington University School of Medicine?
Dr. Jungheim made sure to explain everything to us. When a cycle failed, she showed us complete compassion and understood our concerns. She made sure she addressed any concerns we had and answered every question. She is kind and trustworthy!
What's one piece of advice would you give a prospective patient of Emily Jungheim at Washington University School of Medicine?
Address any questions or concerns you have
During treatment, were you treated like a number or a human with Emily Jungheim at Washington University School of Medicine?
Everyone at the office listens to any concerns I have and answers questions without hesitation. They take their time in explaining everything and make sure I am comfortable and understand. I've never been treated with so much care and compassion by any doctor's office like I have at Wash U!
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Nikki)
The nurse always made sure she got back to me in a timely manner. She answered any questions I had and if she wasn't sure, she made sure to ask Dr. Jungheim and then she got back to me immediately. She is always very kind, calm, and patient. She showed us nothing but compassion through the whole process!
10
Doctor
Emily Jungheim
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2015 - 2017, Successful
NPS
10
NPS
10
Age 39 - 41
1 IUI
2 IVF
Unexplained
Income $100K - $199K
1st of 2 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Omurtag was fantastic. He was very upfront on expectations and took time to talk to me after the first IVF did not take.... My husband and I felt very comfortable with him and could talk freely with him about of questions and concerns. He really took the time to make sure we understood the risks and our options. I am so blessed to have two amazing children and I could not thank him enough for all he did. I would recommend him to anyone.
With so many people coming in at the same time, they [Washington University School of Medicine] really worked to get people in and out quickly for the blood works and ultrasounds. They were well organized and showed they care. They would remember your name which was a nice added touch.... Dr. Omurtag was fantastic. He was very upfront on expectations and took time to talk to me after the first IVF did not take. He gave me all the options and helped me think through our next steps which then resulted in a birth.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag was amazing. My husband and I felt very comfortable with him and could talk freely with him about of questions and concerns. He really took the time to make sure we understood the risks and our options. I am so blessed to have two amazing children and I could not thank him enough for all he did. I would recommend him to anyone.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Don’t be afraid to talk to him and get all your questions answer befor starting the process.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag was fantastic. He was very upfront on expectations and took time to talk to me after the first IVF did not take. He gave me all the options and helped me think through our next steps which then resulted in a birth.
Describe your experience with Washington University School of Medicine.
With so many people coming in at the same time, they really worked to get people in and out quickly for the blood works and ultrasounds. They were well organized and showed they care. They would remember your name which was a nice added touch.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
2017, Successful
NPS
10
NPS
10
Age 38
1 IVF
Black or African-American
Income $0 - $49K
1st of 2 Docs
2 IVF With Other Docs
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
Emily Jungheim was a very caring and unique understanding person.. Very professional and made sure you left her with no misunderstanding!! I loved my experience with her and would choose her again!!! The nurses were extremely help, kind and understanding I just love everything about this place...My doctor made sure I understood what my choices was and what was in my best health...Felt very safe in this clinic [WashU] and would go to it again
Very friendly and understanding [Washington University Nurses] made sure my feelings came first....Had no problems with them communication was very well handled . They made sure you understood all questions and concerns!! The clinic was clean and well kept and no problems finding their location. Was going under a little construction but wasn’t a problem! Felt very safe in this clinic and would go to it again..
How was your experience with Emily Jungheim at Washington University School of Medicine?
Emily Jungheim was a very caring and unique understanding person.. Very professional and made sure you left her with no misunderstanding!! I loved my experience with her and would choose her again!!! The nurses were extremely help, kind and understanding I just love everything about this place
What's one piece of advice would you give a prospective patient of Emily Jungheim at Washington University School of Medicine?
Listen to everything she says because she’s doing what she can to make your dreams come true!!
During treatment, were you treated like a number or a human with Emily Jungheim at Washington University School of Medicine?
Very caring and friendly person
Describe the protocols Emily Jungheim used in your cycles at Washington University School of Medicine and their degree of success.
Not sure of specific in protocol but I used Lupron, Gonal F, Menopur
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Yes)
Very friendly and understanding made sure my feelings came first.
Describe your experience with Washington University School of Medicine.
Had no problems with them communication was very well handled . They made sure you understood all questions and concerns!! The clinic was clean and well kept and no problems finding their location. Was going under a little construction but wasn’t a problem! Felt very safe in this clinic and would go to it again..
Describe Emily Jungheim's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
My doctor made sure I understood what my choices was and what was in my best health
10
Doctor
Emily Jungheim
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Missouri Baptist Med Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2015, Successful
NPS
10
NPS
10
Age 34 - 36
2 IUI
1 IVF
Unexplained
European
Income $200K - $499K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Jungheim is an incredible doctor. She treats her patients and their spouse with respect and compassion. She does not overpromise but offers enough encouraging words that, as a patient, you know that she is deeply invested in the outcome....I never felt rushed. I felt that the doctor truly understood - and had compassion for - the emotional toll this experience took on a person. We were never pressured to make a decision. Just given the facts and encouraged to make a personal choice at every turn.
The clinic [Washington University Fertility] is very clean and organized. My one even slightly negative comment would be the front desk had frequent turnover....The nursing staff - Karen for blood work (retired now) and Tracy for ultrasounds - was some of the best I have ever seen....I never felt rushed. I felt that the doctor [Dr. Emily Jungheim] truly understood - and had compassion for - the emotional toll this experience took on a person. We were never pressured to make a decision. Just given the facts and encouraged to make a personal choice at every turn.
How was your experience with Emily Jungheim at Washington University School of Medicine?
Dr. Jungheim is an incredible doctor. She treats her patients and their spouse with respect and compassion. She does not overpromise but offers enough encouraging words that, as a patient, you know that she is deeply invested in the outcome.
What's one piece of advice would you give a prospective patient of Emily Jungheim at Washington University School of Medicine?
You will not regret your choice!
During treatment, were you treated like a number or a human with Emily Jungheim at Washington University School of Medicine?
I never felt rushed. I felt that the doctor truly understood - and had compassion for - the emotional toll this experience took on a person. We were never pressured to make a decision. Just given the facts and encouraged to make a personal choice at every turn.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Andrea)
The nursing staff - Karen for blood work (retired now) and Tracy for ultrasounds - was some of the best I have ever seen.
Describe your experience with Washington University School of Medicine.
The clinic is very clean and organized. My one even slightly negative comment would be the front desk had frequent turnover.
Describe the costs associated with your care under Emily Jungheim at Washington University School of Medicine.
$15,000 all in; Our insurance covered $10,000
10
Doctor
Emily Jungheim
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Successful
NPS
10
NPS
10
Age 39 - 40
3 IUI
1 IVF
Endometriosis
PCOS
European
Income $100K - $199K
Business Executive
3rd of 3 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Amber Cooper] provided treatment that was custom to me and my body. She always made me feel like she cared. She answered every question I had without making me feel stupid for asking...She has the best bedside manner of any doctor I have ever met. She takes the time to explain everything, sets realistic expectations, and truly cares about your outcome.
The only issue [at Washington University Fertility] was that I was billed in error for treatment covered by the arc loan program...Both the nurse Andrea and the secretary Mary Ann were so good throughout the entire process. They answered every question. Treated me with respect at all times and showed so much compassion.
How was your experience with Amber Cooper at Washington University School of Medicine?
She provided treatment that was custom to me and my body. She always made me feel like she cared. She answered every question I had without making me feel stupid for asking.
What's one piece of advice would you give a prospective patient of Amber Cooper at Washington University School of Medicine?
You can trust her 100%
During treatment, were you treated like a number or a human with Amber Cooper at Washington University School of Medicine?
She has the best bedside manner of any doctor I have ever met. She takes the time to explain everything, sets realistic expectations, and truly cares about your outcome.
Describe the protocols Amber Cooper used in your cycles at Washington University School of Medicine and their degree of success.
Endometrial biopsy to test for endometritis and help improve implantation. Lupron, menopure, folystim, and trigger.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Andrea)
Both the nurse Andrea and the secretary Mary Ann were so good throughout the entire process. They answered every question. Treated me with respect at all times and showed so much compassion.
Describe your experience with Washington University School of Medicine.
The only issue was that I was billed in error for treatment covered by the arc loan program
Describe the costs associated with your care under Amber Cooper at Washington University School of Medicine.
Insurance covered some until I reached my lifetime max. Took out a loan from the arc program for about $12000 to cover a retrieval, fresh transfer, and frozen transfer
10
Doctor
Amber Cooper
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2011 - 2012, Unsuccessful
NPS
10
NPS
10
Age 28 - 29
Tubal Blockage
European
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Rattes understood we had no insurance coverage and tried to do what was best for us within our financial means. She was very open and honest. She was not afraid to tell me my best option would be IVF and stop wasting my money on IUI's. She always gave me multiple options in the beginning and listed all the pros and cons of each option.... She was very kind and compassionate. She truly wanted to help us.
The nursing staff [at Washington University School of Medicine] was very pleasant and discrete when treating me. They understand that the situation is very personal and also upsetting to the patient.... The clinic is very up front with the cost of the procedures. They were willing to work with me on how to pay for my treatments. They facility was clean and had easy parking.
How was your experience with Valerie Ratts at Washington University School of Medicine?
Dr. Rattes understood we had no insurance coverage and tried to do what was best for us within our financial means. She was very open and honest. She was not afraid to tell me my best option would be IVF and stop wasting my money on IUI's. She always gave me multiple options in the beginning and listed all the pros and cons of each option.
What's one piece of advice would you give a prospective patient of Valerie Ratts at Washington University School of Medicine?
Definitely give her a try!
During treatment, were you treated like a number or a human with Valerie Ratts at Washington University School of Medicine?
She was very kind and compassionate. She truly wanted to help us.
Describe the protocols Valerie Ratts used in your cycles at Washington University School of Medicine and their degree of success.
Dr. Rattes started me with Clomid. She then prepared me for IUI. After it failed she recommended IVF.
Describe your experience with the nursing staff at Washington University School of Medicine.
The nursing staff was very pleasant and discrete when treating me. They understand that the situation is very personal and also upsetting to the patient.
Describe your experience with Washington University School of Medicine.
The clinic is very up front with the cost of the procedures. They were willing to work with me on how to pay for my treatments. They facility was clean and had easy parking.
Describe the costs associated with your care under Valerie Ratts at Washington University School of Medicine.
I did not have any insurance coverage for infertility so the cost were very high.
10
Doctor
Valerie Ratts
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Successful
NPS
10
NPS
10
Age 30 - 31
4 IUI
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $100K - $199K
1st of 2 Docs
IVF With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr Omurtag] would call on weekends to make sure I was doing ok on my meds. When I found out I had DOR after I tried donating my eggs to my sister, he literally said his stomach dropped when he read my diagnosis. He was hurting with us. That's when I knew he was the right doctor for me...Be open and honest. If you don't agree with an option he gives, let him know. He will work with you to find the best treatment possible and make sure you feel supported.
Friendly and cooperative. Difficult to get through to an actual person though. Almost always have to leave a message for them to call you back. But almost always very quickly back....He [Dr Omurtag] would call on weekends to make sure I was doing ok on my meds. When I found out I had DOR after I tried donating my eggs to my sister, he literally said his stomach dropped when he read my diagnosis.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
He would call on weekends to make sure I was doing ok on my meds. When I found out I had DOR after I tried donating my eggs to my sister, he literally said his stomach dropped when he read my diagnosis. He was hurting with us. That's when I knew he was the right doctor for me.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Be open and honest. If you don't agree with an option he gives, let him know. He will work with you to find the best treatment possible and make sure you feel supported.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
He genuinely cared about my issues and our success.
Describe your experience with your nurse at Washington University School of Medicine.
Very friendly!
Describe your experience with Washington University School of Medicine.
Friendly and cooperative. Difficult to get through to an actual person though. Almost always have to leave a message for them to call you back. But almost always very quickly back.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
NPS
10
NPS
10
Age 34
2 IVF
Tubal Blockage
European
Income $200K - $499K
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Omurtag] and his nurse both called me to talk with me directly on different occasions to make sure my concerns were answered. He would answer my patient portal messages directly, even when he was on vacation...He listened to all of my concerns and showed great empathy. He would discuss the current literature with me. He always helped me stay positive. He was genuinely concerned with my outcome...
Very friendly staff [at Wash U - CWE] and nice facilities...Andrea was beyond amazing. She always called me back right away and listened to my concerns...I was switched to the antagonist protocol after my egg quality was not great on the first cycle...
How was your experience with Kenan Omurtag at Washington University School of Medicine?
He listened to all of my concerns and showed great empathy. He would discuss the current literature with me. He always helped me stay positive. He was genuinely concerned with my outcome.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Trust Dr. Omurtag!
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
He and his nurse both called me to talk with me directly on different occasions to make sure my concerns were answered. He would answer my patient portal messages directly, even when he was on vacation.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
I was switched to the antagonist protocol after my egg quality was not great on the first cycle.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Andrea)
Andrea was beyond amazing. She always called me back right away and listened to my concerns.
Describe your experience with Washington University School of Medicine.
Very friendly staff and nice facilities.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
It was covered under insurance.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

Unsuccessful
NPS
6
NPS
9
3 IUI
1 IVF
1 Egg Freezing
Unexplained
Income $50K - $99K
1st of 3 Docs
Doesn't Recommend
Strongly Recommends
Unsuccessful
The tone in the way that the staff [at Washington University in St. Louis Fertility] and Dr. Keller talked to me showed that they had true compassion....Dr. Keller successfully got me pregnant and was a compassionate Doctor. Her nursing staff was also great!
The tone in the way that the staff [at Washington University in St. Louis Fertility] and Dr. Keller talked to me showed that they had true compassion....Dr. Keller successfully got me pregnant and was a compassionate Doctor. Her nursing staff was also great!
How was your experience with Sarah Keller at Washington University School of Medicine?
Dr. Keller successfully got me pregnant and was a compassionate Doctor. Her nursing staff was also great!
What's one piece of advice would you give a prospective patient of Sarah Keller at Washington University School of Medicine?
Utilize the patient portal, that is the fastest way to get a response
During treatment, were you treated like a number or a human with Sarah Keller at Washington University School of Medicine?
The tone in the way that the staff and dr. Keller talked to me showed that they had true compassion.
6
Doctor
Sarah Keller
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Consult
NPS
10
NPS
10
Age 28
European
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Dan Lebovic] was a very good communicator, explained his future treatment plan in a way we could understand along with reasonings for why. He listened to our concerns and came up with solutions to combat them and make us more at ease. We feel very comfortable under his care...He feels very strongly about transferring one embryo at a time. He wants a healthy baby, healthy mother, and a healthy pregnancy overall and believes carrying one baby at a time is a big part of that.
My basic appointments were covered under insurance, which they [Washington University School of Medicine] except most insurances according to the front desk lady I spoke with...He [Dr. Dan Lebovic] was a very good communicator, explained his future treatment plan in a way we could understand along with reasonings for why. He listened to our concerns and came up with solutions to combat them and make us more at ease. We feel very comfortable under his care.
How was your experience with Dan Lebovic at Washington University School of Medicine?
He was a very good communicator, explained his future treatment plan in a way we could understand along with reasonings for why. He listened to our concerns and came up with solutions to combat them and make us more at ease. We feel very comfortable under his care.
What's one piece of advice would you give a prospective patient of Dan Lebovic at Washington University School of Medicine?
Don’t be afraid to ask questions about your treatment plan. Understanding what’s to come is so important and he will be very open and honest while answering them.
During treatment, were you treated like a number or a human with Dan Lebovic at Washington University School of Medicine?
He explained his future treatment plan very well. He listened to every issue that we brought to his attention and explained his reasonings for each step and how we address these issues moving forward
Describe the protocols Dan Lebovic used in your cycles at Washington University School of Medicine and their degree of success.
Haven’t started my treatments yet, just consultations and testing will be soon.
Describe your experience with the nursing staff at Washington University School of Medicine.
I answered neutrally because I haven’t dealt with the nurses yet
Describe your experience with Washington University School of Medicine.
I am still a new patient, so I don’t currently have much input at this time. I have just gone through a consultation a little over a week ago and will have my testing done after my next cycle and then I could answer more about the clinic at that time.
Describe the costs associated with your care under Dan Lebovic at Washington University School of Medicine.
My basic appointments were covered under insurance, which they except most insurances according to the front desk lady I spoke with
Describe Dan Lebovic's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
He feels very strongly about transferring one embryo at a time. He wants a healthy baby, healthy mother, and a healthy pregnancy overall and believes carrying one baby at a time is a big part of that.
10
Doctor
Dan Lebovic
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 30
1 IVF
Latinx
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Omurtag was gentle, kind, patient, able to explain things in detail so that I felt like I understand the process, not pushy, open to questions, and really seemed like he genuinely loved his job...He used facts and data to rationalize the options he presented while being supportive as we decided on what would be best for us.
[Washington U School of Medicine is] Professional, clean, efficient, friendly, easy to navigate. The clinic has an easy to navigate and informative website. They provide information in multiple formats for maximum effectiveness of communication...The approach was to present all the information and options in a way that didn't feel like it was pressuring us to make one decision or another. He used facts and data to rationalize the options he presented while being supportive as we decided on what would be best for us.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag is an amazing doctor at an amazing clinic. He is a true partner with his patients as he goes through the process with you. I found no weaknesses or points of frustration in Dr. Omurtag's ability or bedside manner.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Don't be afraid to ask questions and let him know if you need something rephrased or elaborated on because he is happy to do so.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag was gentle, kind, patient, able to explain things in detail so that I felt like I understand the process, not pushy, open to questions, and really seemed like he genuinely loved his job
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
The protocol used was long agonist IVF after IUI and fertility pills did not work due to my diagnosis of Unknown Ovulation Disorder. He even connected me with a pelvic therapist to help a secondary issue I didn't even know I had until meeting with him.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Jessie,Mary,Sandra, Cynthia, Marilyn, Kathy, Crystal, Denice)
Professional, kind, warm, supportive, understanding, patient, prompt with communication, helpful
Describe your experience with Washington University School of Medicine.
Professional, clean, efficient, friendly, easy to navigate. The clinic has an easy to navigate and informative website. They provide information in multiple formats for maximum effectiveness of communication.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
Little to none due to the treatment being covered under insurance
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
The approach was to present all the information and options in a way that didn't feel like it was pressuring us to make one decision or another. He used facts and data to rationalize the options he presented while being supportive as we decided on what would be best for us.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018 - 2020, Successful
NPS
10
NPS
10
Age 28 - 30
3 IUI
1 IVF
Unexplained
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Omurtag has incredible bedside manner. He is caring and sensitive and personable...He was professional, yet extremely personal and supportive. I felt completely at ease in his care. I tested positive for COVID during our first attempted IVF cycle (had just started stimulation). We had to cancel the cycle, and [he] and his entire team was supportive and caring.
I have discussed [Washington U School of Midicine] strength's throughout. I cannot point out any weaknesses. Excellent staff - from the front desk to coordinators to doctors and nurses to surgical staff. All are welcoming and caring. I never thought I would say this, but I will miss going to this office for the time being...All wonderful. Kept in constant communication with me. Were quick to respond to any questions or concerns I had.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
The best doctor I've ever had. I do not have one negative thing to say about him. He was professional, yet extremely personal and supportive. I felt completely at ease in his care. I tested positive for COVID during our first attempted IVF cycle (had just started stimulation). We had to cancel the cycle, and Dr. Omurtag and his entire team was supportive and caring.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Don't worry; he's got you.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag has incredible bedside manner. He is caring and sensitive and personable.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
3 cycles Clomid only (per my request), all unsuccessful. 3 cycles IUI with Clomid, all unsuccessful. 1 interrupted cycle IVF due to my COVID diagnosis. 1 long-agonist IVF cycle (oral BC, lupron, follistim, menopur, trigger, and progesterone) with 19 follicles detected on US, 12 eggs retrieved, half ICSI and half non-ICSI, 6 eggs fertilized, 3 excellent quality embryos, single embryo transfer with positive singleton pregnancy.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy Shelton RN and Jessie Rieger)
All wonderful. Kept in constant communication with me. Were quick to respond to any questions or concerns I had.
Describe your experience with Washington University School of Medicine.
I have discussed strength's throughout. I cannot point out any weaknesses. Excellent staff - from the front desk to coordinators to doctors and nurses to surgical staff. All are welcoming and caring. I never thought I would say this, but I will miss going to this office for the time being.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
I prefer not to say. I have a fertility benefit through my insurance that covered over half of our expenses.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2019, Successful
NPS
9
NPS
10
Age 41
Uterine Fibroids
Unexplained
Black or African-American
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Sarah Keller's]Strengths- knowledgeable, kind, informative...After a fertility test, she recommended fibroid surgery. After surgery, she did further tests and recommended polyp removal. Each surgery has improved my quality of life greatly! No baby yet. We plan to continue surgeries and IVF after Covid-19 dies down...
[staff of Washington University School of Medicine]They are really good communicators. I never feel like a number. They’ve never messed up with billing and they’re always gracious...they are really good at drawing blood and they are very kind in the process...[nurses]They’re thorough and amazing...The costs are minimal, we have good insurance
How was your experience with Sarah Keller at Washington University School of Medicine?
Strengths- knowledgeable, kind, informative Weakness- It’s a lot to ask but I wish she understood a bit better how to relate to a 40-something very pro-life, patient. Some words are very triggering like “Viable fetus” or “products of conception”. A simple study of semantics could help patients process difficult news a bit better. Again, no judgment here, just a suggestion...She’s awesome!
What's one piece of advice would you give a prospective patient of Sarah Keller at Washington University School of Medicine?
Listen to her advice, she’s a professional who cares.
During treatment, were you treated like a number or a human with Sarah Keller at Washington University School of Medicine?
She’s amazing! I love Dr. Keller. She’s brilliant, informative, and helpful
Describe the protocols Sarah Keller used in your cycles at Washington University School of Medicine and their degree of success.
After a fertility test, she recommended fibroid surgery. After surgery, she did further tests and recommended polyp removal. Each surgery has improved my quality of life greatly! No baby yet. We plan to continue surgeries and IVF after Covid-19 dies down.
Describe your experience with the nursing staff at Washington University School of Medicine.
They’re thorough and amazing!
Describe your experience with Washington University School of Medicine.
They’re clean and organized. They are really good communicators. I never feel like a number. They’ve never messed up with billing and they’re always gracious. Also, I have very little veins. And they are really good at drawing blood and they are very kind in the process. You’ll love it!
Describe the costs associated with your care under Sarah Keller at Washington University School of Medicine.
The costs are minimal, we have good insurance. The fertility stuff isn’t covered so we are preparing for that big financial hit.
Describe Sarah Keller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
No comments
9
Doctor
Sarah Keller
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2020 - 2024, Successful
NPS
10
NPS
10
Age 33 - 37
1 IVF
Male Factor
Income $100K - $199K
Business Executive
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
can’t say enough great things about Dr. Omurtag. From the moment we met him, we knew we truly cared about our journey and what we wanted to achieve. I wish he would have been able to do our transfers or retrieval...treat us like a member of their own family...He only would let us transfer one
[At Washington University School of Medicine] Every member of the staff is incredible...we wish the collection rooms were a little more comfortable. You can also hear people talking in the hall which can be distracting in an already uncomfortable situation...are communicative, informative and caring.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
We can’t say enough great things about Dr. Omurtag. From the moment we met him, we knew we truly cared about our journey and what we wanted to achieve. I wish he would have been able to do our transfers or retrieval, but also understand that’s not always possible.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
You may not always interact with him every visit, but be assured he is monitoring everything very closely.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag and his team treat us like a member of their own family. The entire team makes it a point to know our names and build relationships with us. They know our kids names and are always personable.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kim )
Kim and Jessie. We cannot out into words how wonderful these two people are. They are communicative, informative and caring. We feel like we have known them our whole lives. They both go out of their way to help us and make sure we have everything we need through this intimate journey.
Describe your experience with Washington University School of Medicine.
Every member of the staff is incredible. The only thing we would say is we wish the collection rooms were a little more comfortable. You can also hear people talking in the hall which can be distracting in an already uncomfortable situation.
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
He only would let us transfer one.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 38
1 Fertility Medications
Diminished Ovarian Reserve
European
Income $100K - $199K
2nd of 2 Docs
5 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
During our initial consultation with Dr. Omurtag, he spent a lot of time with us going over every detail. He never seemed rushed and answered all of our questions. While he provided treatment recommendations, he allowed us to come up with a plan that worked for our family...He always responded promptly to messages through My Chart..
They [Washington University School of Medicine nurses] were very organized and provided clear instructions every step of the way. They always responded promptly to phone messages and messages through My Chart...Everything needed was in the same location and easily accessible...He never seemed rushed and answered all of our questions. While he provided treatment recommendations, he allowed us to come up with a plan that worked for our family.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Doctor Omurtag was kind, patient, compassionate and incredibly knowledgeable. He allowed us to come up with a fertility plan that worked for us. He explained every step of the process in detail and answered any question we had. He always responded promptly to messages through My Chart.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Go see him!
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
During our initial consultation with Dr. Omurtag, he spent a lot of time with us going over every detail. He never seemed rushed and answered all of our questions. While he provided treatment recommendations, he allowed us to come up with a plan that worked for our family.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
Three rounds of Clomid with timed intercourse.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy and Jessie)
Kathy and Jessie were incredibly kind, compassionate and helpful. They were very organized and provided clear instructions every step of the way. They always responded promptly to phone messages and messages through My Chart.
Describe your experience with Washington University School of Medicine.
Everything needed was in the same location and easily accessible. XxxxxxxxxxxxxxxxxxxxxxxxxxxxxxccccccccccccccffffffffffffffFfffffffffffffffffffffffffffffffffffBbbbbbbbbbbbbbbbbbbbb Ghggggggghhhhhhhhggggggggggggggggggg
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
I don’t believe I had to pay out of pocket for anything other than copays.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
10
NPS
10
Age 28 - 29
1 IVF
1 Egg Freezing
PCOS
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I felt very confident working with Dr. Lebovic. He demonstrated his knowledge and understanding of the subject matter and shared learnings from all his experience. He was compassionate about our individual situations and patient with our decisions. He clearly explained all our options and provided us with his recommendation for best chance of success. In the end we were successful after our first round of IVF and my husband and I feel we could not have gotten this far without a doctor like Dr. Lebovic.
Their [Washington University School of Medicine] greatest strength was their timeliness. I was never left sitting in the waiting room for too long before being seen. The ultrasound technicians and nurses drawing blood were professional and highly trained. Most appointments lasted less than 5 minutes. As everyone has busy schedules I appreciated their timeliness to get me in and out promptly. The clinic was easy to communicate with.
How was your experience with Dan Lebovic at Washington University School of Medicine?
I felt very confident working with Dr. Lebovic. He demonstrated his knowledge and understanding of the subject matter and shared learnings from all his experience. He was compassionate about our individual situations and patient with our decisions. He clearly explained all our options and provided us with his recommendation for best chance of success. In the end we were successful after our first round of IVF and my husband and I feel we could not have gotten this far without a doctor like Dr. Lebovic.
What's one piece of advice would you give a prospective patient of Dan Lebovic at Washington University School of Medicine?
Ask questions. Depending on your situation the ins and outs can be complicated and having a personal understand gave us a lot of confidence. Dr. Lebovic was great at explaining things for us.
During treatment, were you treated like a number or a human with Dan Lebovic at Washington University School of Medicine?
Dr. Lebovic took the time to explain each process clearly and answer any questions we had. He was sympathetic to our individual situation and patient with us making decisions about our care.
Describe the protocols Dan Lebovic used in your cycles at Washington University School of Medicine and their degree of success.
Dr. Lebovic diagnosed me with PCOS. Prior to meeting with Dr. Lebovic I was prescribed Clomid and that was unsuccessful. Dr. Lebovic wanted to try other oral medications that have proven successful with PCOS patients, specifically Letrozole. We tried multiple doses of Letrozole and even combinations of Letrozole, Clomid, Tamoxifen over about 4 cycles. I was closely monitored via vaginal ultrasound during each cycle. Each cycle had its challenges including no response from the follicles, thinning of the lining, and random start cycles with continued medication. Only half of the cycles provided a positive response where we could try timed intercourse but, ultimately those were unsuccessful. Due to the fact that the medication was not providing consistent results Dr. Lebovic recommended our best option for success was IVF. He explained this process would offer a more controlled approach to the fertility process which is what we were struggling with. Dr. Lebovic explained the process, risks and potential outcomes, and we agreed this was our best option moving forward. During the IVF cycle i took Follistim, Menopur, Leuprolide, Ganerelix, Novarel, and Progesterone, all of which are injectable medications. The purpose of each medication was explained to us so we knew what to expect. I underwent the retrieval process and then a fresh day 5 embryo transfer. The remaining embryos were frozen. A couple weeks later we had a confirmed pregnancy.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kate)
Kate was fantastic. She was a calming voice thru the entire process. She responded promptly to any MyChart questions I had. She effectively explained the results and next steps with the medications. She was compassionate and I truly felt like she cared about us and we were not just names on a chart. After our positive pregnancy results and we “graduated” to my primary OB, Kate was there to congratulate us and encouraged us to stay in touch.
Describe your experience with Washington University School of Medicine.
Their greatest strength was their timeliness. I was never left sitting in the waiting room for too long before being seen. The ultrasound technicians and nurses drawing blood were professional and highly trained. Most appointments lasted less than 5 minutes. As everyone has busy schedules I appreciated their timeliness to get me in and out promptly. The clinic was easy to communicate with.
Describe the costs associated with your care under Dan Lebovic at Washington University School of Medicine.
The oral medication I took was covered under my insurance so some of it was fully covered or cost me less than $50. The IVF process was not covered under my insurance so the cost was $18,000. The medication prescribed for IVF was an additional $3000.
Describe Dan Lebovic's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
Dr. Lebovic’s approach is eSET. Pregnancies of multiples carries risk and he primary focus is on a healthy pregnancy for both the mother and baby. We appreciated this approach as to not introduce any additional risk.
What specific things went wrong at Washington University School of Medicine?
  • Provided conflicting information
Describe the specific things that went wrong at Washington University School of Medicine.
The progesterone is oil shots are intramuscular injections and can be painful. The document we went home with stating ways to make the shots more tolerable said do not massage the area after the shot. My nurse coordinator told me yes, do massage the area to dissipate the medication and that they recommend it. We massaged the area and everything was fine.
10
Doctor
Dan Lebovic
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
10
NPS
10
Age 28
2 Fertility Medications
Anovulation
PCOS
Recurrent Pregnancy Loss
European
Income $0 - $49K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Kenan Omurtag] was knowledgeable and willing to listen to what I wanted to do rather than what he believed would be the best course of action. He had a game plan for me ready and I was not as up for jumping straight to IUI, and when I said so, he was agreeable and was more than happy to start small and go big if we needed to. I really appreciated that. Just to be listened to and validated.
They [Washington University School of Medicine] are great at making you feel welcome. The ambiance of the clinic when you walk in is relaxed and has an open waiting area with relaxing lighting, and everyone always has smiles on their faces. I would highly recommend this clinic to anyone needing fertility help...The nurses went above and beyond. They were wonderful, kind, and took the time to explain everything in great detail so I had informed and knowledgeable consent on everything they were doing. They even went as far to as me if I had any sexual traumas that they needed to be aware of to better care for me. That was exceptional care in my opinion.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
He was knowledgeable and willing to listen to what I wanted to do rather than what he believed would be the best course of action. He had a game plan for me ready and I was not as up for jumping straight to IUI, and when I said so, he was agreeable and was more than happy to start small and go big if we needed to. I really appreciated that. Just to be listened to and validated.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Take the plung, and don’t be scared to speak up for what you want and want to try!
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
I was always ask permission before anything was done on me. His nurses even inquired if I have had any past sexual traumas that they should be aware of to better care for me. While I do not, that made me very happy that they cared enough to ask before proceeding with any physical exams.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
We tried one round of letrazol (because clomid had not worked in the past before I decided to see fertility assistance) without trigger injection to see if I would ovulate naturally. We kept an eye on my follicle growth and uterus lining to make sure everything was good and going as planned. I failed to ovulate on my own as well as my eggs did not mature as fast as they needed to so our next cycle we upped the letrazol and added the trigger shot. That was just what my body needed to get my eggs to where they needed to be and my ovary to release it! Doc wanted to jump straight to IUI since I was still young and had a good ovarian reserve. But I decided I wanted to try a more conservative method first (well aware that I may have ended up having to do IUI, but willing to take the risk) and I am very glad I did. We fell pregnant the second round. I was on low dose baby aspirin and injectable aspirin once a day from confirmed pregnancy blood work, until 6 weeks after her birth. And it was worth every penny, stick, poke, and cry. I have a beautiful baby girl who is now 4 months old.
Describe your experience with the nursing staff at Washington University School of Medicine.
The nurses went above and beyond. They were wonderful, kind, and took the time to explain everything in great detail so I had informed and knowledgeable consent on everything they were doing. They even went as far to as me if I had any sexual traumas that they needed to be aware of to better care for me. That was exceptional care in my opinion.
Describe your experience with Washington University School of Medicine.
They are great at making you feel welcome. The ambiance of the clinic when you walk in is relaxed and has an open waiting area with relaxing lighting, and everyone always has smiles on their faces. I would highly recommend this clinic to anyone needing fertility help.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
My care was almost all covered by my insurance because most of the things I needed were diagnostic testing which was cover by my healthcare provider. The only excluded items were milage (I live 3 hours away), my trigger shot injection ($100-130 depending on if you paid with cash) and the letrazol which was less than $15 a round, and my co-pay which was $30. It would have been more had I chose to go the IUI route (which my insurance does not cover), but financially a trigger shot and timed intercourse was the best route for me. All of the above payments were also reimbursed to me VIA HSA/FSA plan as well.
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
N/A
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2022, Successful
NPS
10
NPS
10
Age 31
1 IVF
PCOS
Unexplained
Black or African-American
Income $50K - $99K
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I really can’t say enough nice things about Dr.Omurtag. He is very confident and I love that about him. He gives you all of the information needed to make the best decision for yourself...Any procedure Dr.Omurtag has performed on me was so much more tolerable than previous ones I’ve had with other doctors...explains everything in detail and lets you make the decision that you feel is right for you. He is very patient and detail oriented.
I really liked this clinic [Washington University School of Medicine], they make sure you don’t wait long to be seen, they’re all so nice and compassionate. For any new patients, I would recommend asking any questions you may have. Make your expectations known...[nurse] Kathy was amazing! She was very knowledgeable and prompt. Whenever I have a question she is fast to respond. She kept me updated on all of my results and made sure I understood what to do next.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Any procedure Dr.Omurtag has performed on me was so much more tolerable than previous ones I’ve had with other doctors. Saline sonogram- Dr. Omurtag walked me through everything he made me feel comfortable. Since I’ve had this procedure before at a different clinic, I was very nervous because it was extremely painful before. However, when Dr. Omurtag did the saline sonogram it was such a different experience. The procedure was really quick and nowhere near as painful as it was the first time. Hysteroscopy- Dr. Omurtag was so informative. He walked me through everything he was doing before he did it. He was so reassuring and confident. The procedure was not as bad as I thought it was going to be. It was very bearable. IVF- Dr. Omurtag recommended a fresh embryo transfer, so that is what we did. He wanted to make sure that I didn’t get OHSS since I had around 40 follicles at baseline. Thankfully my ovaries responded well to the medication and we retrieved 20 eggs, 18 were mature and 12 fertilized. We transferred 1 4AA embryo and 7 made it to blast to be frozen. I really can’t say enough nice things about Dr.Omurtag. He is very confident and I love that about him. He gives you all of the information needed to make the best decision for yourself.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Do not compare yourself to other people. Each protocol is designed according to what each individual needs. What works for you, may not work for another person.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag explains everything in detail and lets you make the decision that you feel is right for you. He is very patient and detail oriented.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
I did a fresh embryo cycle using the antogonist protocol. I have unexplained infertility,<35 and have a normal amh, Dr. Omurtag felt that would be the best option for me. I have PCOS, so Dr. Omurtag, didn’t want me to get OHSS so he kept my dosages at an appropriate level and thankfully I did not get OHSS. I had 18 mature eggs, so since I have unexplained infertility, we wanted to see if maybe there was a fertilization issue so we split the eggs. 9 were inseminated with icsi and 9 were inseminated with conventional ivf. 5 fertilized eggs resulted from icsi and 7 fertilized eggs resulted from conventional ivf. The 4AA embryo we transferred was a result of conventional ivf.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy)
Kathy was amazing! She was very knowledgeable and prompt. Whenever I have a question she is fast to respond. She kept me updated on all of my results and made sure I understood what to do next.
Describe your experience with Washington University School of Medicine.
I really liked this clinic, they make sure you don’t wait long to be seen, they’re all so nice and compassionate. For any new patients, I would recommend asking any questions you may have. Make your expectations known.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
I used insurance, so I don’t have the total cost.
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
Dr.Omurtag and I both agreed that transferring only 1 embryo was the best choice for me.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Successful
NPS
8
NPS
9
Age 37 - 38
2 IUI
1 IVF
Male Factor
European
Income $100K - $199K
Only Doc Seen
Neutral
Strongly Recommends
Successful
Dr. Omurtag’s practical and matter-of-fact approach was exactly what we needed as a dual military couple...We really only interacted with him about 4x. 2x for the consults, 1x for the egg retrieval, and the last to confirm our pregnancy at 9 weeks. I chatted with his team of nurses much more than him...My only criticism is I wish I would have known that a baseline appt could ‘fail’ (I had a cyst on one of my follicles and I wasn’t able to proceed with injectable’s). I heard from his nurse - and it would have been nice to know that that was a possibility but also to hear it from him...
I really enjoyed the nursing staff [at Washington University School of Medicine] - I knew when they were going to call and they were very direct communicators with explicit instructions via phone and MyChart...I chatted with his team of nurses much more than him [Dr. Omurtag]... The clinic’s receptionists/front desk were very kind and welcoming...Would just like to have known we had a balance of $800 for the freezing of our eggs. We were under the impression we were paid in full...
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag’s practical and matter-of-fact approach was exactly what we needed as a dual military couple. My only criticism is I wish I would have known that a baseline appt could ‘fail’ (I had a cyst on one of my follicles and I wasn’t able to proceed with injectable’s). I heard from his nurse - and it would have been nice to know that that was a possibility but also to hear it from him. Other than that he gave us exactly what we needed/wanted. Vivian Grace was born 23 April fully healthy and at 40wks +1day.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Expectation management. If he’s confident you’re going to respond well know that you’ll hear from his team moreso than him. My approach to that was that more women needed his attention due to their diagnosis/protocol than we did.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
We really only interacted with him about 4x. 2x for the consults, 1x for the egg retrieval, and the last to confirm our pregnancy at 9 weeks. I chatted with his team of nurses much more than him.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
I was on an antagonist protocol which seemed like the most feasible due to my high AMH and very regular periods (no PCOS/endometriosis). Was in birth control to calm everything before my baseline.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy)
I really enjoyed the nursing staff - I knew when they were going to call and they were very direct communicators with explicit instructions via phone and MyChart
Describe your experience with Washington University School of Medicine.
Would just like to have known we had a balance of $800 for the freezing of our eggs. We were under the impression we were paid in full. The clinic’s receptionists/front desk were very kind and welcoming
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
Approximately 15K without medication.
What specific things went wrong at Washington University School of Medicine?
  • Failed to convey critical information
Describe the specific things that went wrong at Washington University School of Medicine.
The first baseline did not go well and I wish I would have known that that was a possibility
8
Doctor
Kenan Omurtag
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
2 of 5
Adaptability
3 of 5
9
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 40
1 IVF
Diminished Ovarian Reserve
Male Factor
Uterine Fibroids
European
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Wow. I cannot put into words how grateful and pleased my husband and I were with Dr. Omurtag...You will probably not see Dr. Omurtag too often during appointments, but he is always aware of what is happening with your treatment and procedures and will gladly return any calls and questions. He is energetic, conscientious, forthcoming, and compassionate...recommended ICSI with IVF (fresh cycle) annd to transfer 2 embryos and we agreed with his recommendations.
The [Washington University School of Medicine] staff is always pleasant and they see you quickly. Everyone is professional and the clinic is clean. I cannot think of any weaknesses minus the lobby is a little outdated, but I’d rather them continue to provide excellent medical care than renovate their lobby for aesthetics. The team is friendly and you can always reach someone by phone or through MyChart where you can send messages. My messages never went more than 12 hours without a response. The team also gave us options for billing and IVF packages.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Wow. I cannot put into words how grateful and pleased my husband and I were with Dr. Omurtag and his staff. My husband and I interviewed several doctors before deciding on moving forward with the team of professional at Wash U and Dr. Omurtag and we definitely made the right decision. We transferred 2 embryos which resulted in our beautiful twin girls. I am considered a geriatric mom at 40 years old and we did not feel our chances of having a baby were great, especially since we had been trying to conceive for over a decade. Dr. Omurtag was able to identify both male factor and female factor infertility and removal of fibroids. We decided upon IVF with ICSI. The communication and dedication to our ivf process was so much better than we could have ever imagined. Dr. Omurtag, Jessie, and Kathy were all truly remarkable and explained every detail of our procedure. They were prompt with answering questions and concerns. IVF is such an emotional process and we felt truly taken care of and in the best hands. Our plan and treatment happened on time and as planned. We conceived our twin girls the first time going through IVF and still have embryos for the future. If you are considering IVF or just need a consultation, I highly recommend Dr. Omurtag and Wash U. Good luck to all of you future parents!
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
You will probably not see Dr. Omurtag too often during appointments, but he is always aware of what is happening with your treatment and procedures and will gladly return any calls and questions. He is energetic, conscientious, forthcoming, and compassionate.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag and his staff were readily available for questions, phone calls and responses def to emails promptly. They were very sensitive, understanding and compassionate.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
Because my husband and I are considered geriatric and we had male factor infertility, Dr. Omurtag recommended ICSI with IVF (fresh cycle) annd to transfer 2 embryos and we agreed with his recommendations.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy )
Kathy is a very compassionate and sweet person. We felt completely taken care of with her as our nurse
Describe your experience with Washington University School of Medicine.
The staff is always pleasant and they see you quickly. Everyone is professional and the clinic is clean. I cannot think of any weaknesses minus the lobby is a little outdated, but I’d rather them continue to provide excellent medical care than renovate their lobby for aesthetics. The team is friendly and you can always reach someone by phone or through MyChart where you can send messages. My messages never went more than 12 hours without a response. The team also gave us options for billing and IVF packages.
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
We are very pleased with Dr. Omurtag’s recommendations and were very happy to conceive twins with the 2 embryos we transferred
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2021, Successful
NPS
10
NPS
10
Age 37
1 Fertility Medications
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
While he [Dr. Omurtag] was always straightforward, it was never indifferent or cold. His manner and encouragement was so appreciated during such a stressful time...He is very thorough and wants to have all the information before presenting the best options customized for you. Be prepared for a variety of tests for both you and your partner...Recalls details of previous discussions...about 6 months of trying to conceive without success, Dr Omurtag then requested my partner be evaluated and placed me on letrozole. Luckily this only required one cycle to conceive
[Washington University School of Medicine] staff were responsive, proactive, informative, and straight forward. Facility had an easy off campus location in CWE with parking so no worries about navigating through Barnes campus...Responded to messaged questions within hours and test results always same day...team walked me through home testing and lab work thereafter ever step of the way...Such a wonderful and supportive experience...
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr Omurtag and his staff were incredible. Responded to messaged questions within hours and test results always same day. We had a few set backs and bumps along the way. While he was always straightforward, it was never indifferent or cold. His manner and encouragement was so appreciated during such a stressful time.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
He is very thorough and wants to have all the information before presenting the best options customized for you. Be prepared for a variety of tests for both you and your partner.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Recalls details of previous discussions.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
Following several tests to evaluate my fertility r/t age, adjustments to my medications, and the addition of home ovulations tests, and about 6 months of trying to conceive without success, Dr Omurtag then requested my partner be evaluated and placed me on letrozole. Luckily this only required one cycle to conceive. His team walked me through home testing and lab work thereafter ever step of the way. I had an ultrasound at 6 weeks and again at 7 weeks prior to him releasing me back to my OB for care. Such a wonderful and supportive experience. Hopefully will not have to return but 10/10 recommend!
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Jesse)
Incredibly responsive and patient with all questions. Such an asset to the team!
Describe your experience with Washington University School of Medicine.
MD and staff were responsive, proactive, informative, and straight forward. Facility had an easy off campus location in CWE with parking so no worries about navigating through Barnes campus. No complaints.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
The hysterosalpingogram and ultrasound were expensive and maxed out my insurance copay. The genetic testing was also out of pocket. Total spent was likely $1200.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
NPS
10
NPS
10
Age 33 - 35
4 IUI
2 IVF
Unexplained
European
Income $100K - $199K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Omertag spent a ton of time with my husband and I answering any and every question we had. He called personally after each failed transfer with a game plan and made us feel he really cared about our outcome. He set realistic expectations for us, and didn’t let us give up hope...Because of the previous failed single transfers and my age we decided on multiple transfer for the most recent.
[the Washington University nurses were] both were extremely kind and very attuned to the mental toll fertility treatments can take on someone...IUIs were ~$500 each I believe we were quoted ~$16,000 for IVF including ICSI...he front desk staff are knowledgeable about billing issues and all lab technicians I worked with were wonderful...Rarely did I wait past my appointment time
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omertag is an excellent physician. I didn’t have any hesitation with any of his recommendations. He thoroughly explained each step and kept us moving forward. He is compassionate towards his patients and you can tell he truly cares about your outcome. Fertility treatments can be daunting and emotionally draining and he checked in regularly to see how my husband and I were doing through the process mentally.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Ask questions. He’s great at explaining and answering.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Dr. Omertag spent a ton of time with my husband and I answering any and every question we had. He called personally after each failed transfer with a game plan and made us feel he really cared about our outcome. He set realistic expectations for us, and didn’t let us give up hope. His staff are wonderful as well and also answered the barrage of questions that inevitably came up through each cycle.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
We used 2 different protocols for the 2 egg retrievals and fertilized using ICSI with each. Both cycles produced similar amount and quality of eggs and subsequently embryos. We used ICSI due to poor sperm morphology and motility.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy and Jessie)
Kathy and Jessie were amazing to work with. I had tons of questions and both were so helpful. They both were extremely kind and very attuned to the mental toll fertility treatments can take on someone.
Describe your experience with Washington University School of Medicine.
The clinic is run efficiently. Rarely did I wait past my appointment time. I felt very safe in the clinic during the peak of COVID with all precautions they had set in place. The front desk staff are knowledgeable about billing issues and all lab technicians I worked with were wonderful.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
IUIs were ~$500 each I believe we were quoted ~$16,000 for IVF including ICSI. We did have some insurance coverage with both retrieval’s. Embryo transfer with no coverage was ~$3,400
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
We did 2 single frozen embryo transfers and one multiple (2) fresh transfer. Our fresh transfer resulted in a single live birth. Because of the previous failed single transfers and my age we decided on multiple transfer for the most recent.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2020, Successful
NPS
10
NPS
10
Age 28
1 IVF
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Omurtag is the best! He understood how extensive my endometriosis is and didn’t waste any time getting me started with treatments. We went straight into ivf to work towards the best possible outcome as quickly as possible. I never felt in the dark about anything along the way, he was very informative...
Any questions I ever had, no matter how small, [our Washington U School of Medicine] responded quickly and was always very helpful...The clinic’s usual protocol was to do a single embryo transfer if you were under 35 and had no other failed ivf attempts...I never had to wait for my appointments, they were always on time and greeted you like you were family. From the bloodwork appointments, to ultrasounds, to the retrieval and transfer, I have no complaints
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag is the best! He understood how extensive my endometriosis is and didn’t waste any time getting me started with treatments. We went straight into ivf to work towards the best possible outcome as quickly as possible. I never felt in the dark about anything along the way, he was very informative. Can’t recommend or thank him enough!
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
To absolutely go to him. I’m very lucky my surgeon referred me to him and this clinic.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
He cheered me along every step of the way and made me feel like he really cared about our outcome and wanted to do everything possible to make it happen for us.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
I started out on birth control. Then started on lupron, menopur and gonal F. I responded very well to the meds and they were able to retrieve 16 eggs. I’m now on progesterone in oil.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy)
My nurse Kathy was amazing! Any questions I ever had, no matter how small, she responded quickly and was always very helpful. She has a great way of assuring you you’re doing everything right. As far as the rest of the nursing staff that did the ultrasounds and bloodwork, they were also amazing. Literally the best.
Describe your experience with Washington University School of Medicine.
Was very happy with this clinic. Very efficient. I never had to wait for my appointments, they were always on time and greeted you like you were family. From the bloodwork appointments, to ultrasounds, to the retrieval and transfer, I have no complaints. I’m very happy we were referred to this clinic.
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
The clinic’s usual protocol was to do a single embryo transfer if you were under 35 and had no other failed ivf attempts, I believe. I was completely fine with this protocol.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018 - 2020, Successful
NPS
10
NPS
10
Age 28 - 30
1 IUI
1 IVF
1 Egg Freezing
1 Embryo Freezing
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
IVF was scary for me AND my husband, but dr omurtag was so transparent and helped us along every step of the way. I feel like he was always available for questions, appointments, and even just to update him...We did ICSI because it was recommended, and I am currently 15 weeks pregnant...He was SO down to earth, I was terrified that I’d never get pregnant and he was so good about talking through everything and making sure my husband and I were very aware of all of the steps involved.
Everyone was very organized [at Washington University School of Medicine], even through COVID precautions. Everyone always answered all of our questions and was very kind and compassionate! I am so glad I chose this clinic, especially during such a weird time in our world...She kept me up to date with all of the details, constantly sending me messages through MyChart and responding to my questions in a very timely manner. She [the nurse] listened to me when I was confused or worried, and always answered everything with lots of details. She was one of the first people I sent my ultrasound picture and was very exciting for us!
How was your experience with Kenan Omurtag at Washington University School of Medicine?
I have a pituitary cyst, which causes me to have to force ovulation. I don’t menstruate regularly, so I have to take drugs in order to bleed. I was nervous about starting IVF because my ovaries responded too much to the IUI and never got to the transfer. IVF was scary for me AND my husband, but dr omurtag was so transparent and helped us along every step of the way. I feel like he was always available for questions, appointments, and even just to update him.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Don’t give up!
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
He was SO down to earth, I was terrified that I’d never get pregnant and he was so good about talking through everything and making sure my husband and I were very aware of all of the steps involved.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
We tried IUI a couple years ago. I went in for baseline ultrasound and lab work, then started injections. My injections were nightly, followed by more ultrasounds and lab work every few days. It got very stressful and then I got the phone call that my ovaries weren’t responding the way they expected, so I’d have to cancel and try IVF. Then COVID happened. Finally in February 2021, we forced a period, and started IVF! More testing, ultrasounds and labs, injections, and countless appointments. I went through with a day5 embryo transfer and froze five more. We did ICSI because it was recommended, and I am currently 15 weeks pregnant!
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy)
She kept me up to date with all of the details, constantly sending me messages through MyChart and responding to my questions in a very timely manner. She listened to me when I was confused or worried, and always answered everything with lots of details. She was one of the first people I sent my ultrasound picture and was very exciting for us!
Describe your experience with Washington University School of Medicine.
Everyone was very organized, even through COVID precautions. Everyone always answered all of our questions and was very kind and compassionate! I am so glad I chose this clinic, especially during such a weird time in our world
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
I am glad we only transferred one embryo, dr omurtag told us it would be more successful and safer since twins run in both of our families!
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5