Washington University School of Medicine

7 doctors work here

Rated 8.7
Strongly recommend: 74%Neutral: 14%Don't recommend: 12%8.7
74% strongly recommend
155 reviews
LGBTQ+ Competent Care
LGBTQ+ Competent Care

Based on reviews from the LGBTQ+ community.

Operations
9.2
9.2
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.1
9.1
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8
8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9
9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
8.8
8.8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
918
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 2 offices

St. Louis - Central West End
4444 Forest Park Avenue, Suite 3100
St. Louis, MO 63108
St. Louis - Missouri Baptist Med Center
3023 N. Ballas Road, Building D
St. Louis, MO 63131

155 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
NPS
10
NPS
10
Age 29
2 IUI
European
Income $0 - $49K
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Dr Omurtag showed such a great deal of compassion for our situation. He was very professional, very polite, and very realistic. He made sure to take all of our ideas and thoughts into account. Given the difficult situation we were facing, Dr Omurtag always made us feel that we had a good chance at getting pregnant. We felt excited with every visit, even if our treatment had not resulted in a pregnancy...
Everyone in this [Wash U - CWE] clinic was VERY organized. The whole staff was so fluent and made sure to accommodate your schedule. If we needed to get in last minute, there was always a way to fit you in even during their busiest time. I have not had experience in this matter before, so to me no weaknesses were apparent. I was so pleased with our treatment that I cannot think of anything I would change...
How was your experience with Kenan Omurtag at Washington University School of Medicine?
As the husband, I was the cause of the infertility. Never once did I feel judged, or any less of a person because of my medical issue. Dr Omurtag showed such a great deal of compassion for our situation. He was very professional, very polite, and very realistic. He made sure to take all of our ideas and thoughts into account. Given the difficult situation we were facing, Dr Omurtag always made us feel that we had a good chance at getting pregnant. We felt excited with every visit, even if our treatment had not resulted in a pregnancy.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Come to each appointment with an open mind. We made a decision that, at the time, felt very difficult (using a donor sperm). Looking back, all of the anxieties were for nothing because at the end of the day, we were blessed with the birth of our beautiful child. Dr Omurtag will take care of you, so rest in that comfort.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Dr Omurtag was very kind and patient in discussing our options. He never rushed us out of the office, and took all of our considerations into account. He made sure to follow up with us, both before and after the birth of our child.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
In a nutshell, we decided that the only option was to use a donor sperm. We purchased 5 vials (just to have more than enough) and began IUI. Dr. Omurtag wanted to try one cycle of IUI without Clomid. This first cycle and treatment did not result in a pregnancy. For the second cycle, Dr. O started my wife on Clomid and after the second treatment (IUI), we found out we were pregnant.
Describe your experience with the nursing staff at Washington University School of Medicine.
My wife met most of the nursing staff during her IUI treatments. She never once complained and was always talking about how friendly everyone was. One specific nurse (who's name I am unsure) even took the time to show compassion for what my wife was dealing with and revealed her own personal experience.
Describe your experience with Washington University School of Medicine.
Everyone in this clinic was VERY organized. The whole staff was so fluent and made sure to accommodate your schedule. If we needed to get in last minute, there was always a way to fit you in even during their busiest time. I have not had experience in this matter before, so to me no weaknesses were apparent. I was so pleased with our treatment that I cannot think of anything I would change.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
These are not exact, but the cost estimates were: IUI Treatment - Approximately 300 USD Donor Sperm - Approximately 4000 USD (5 Vials) Clomid - Unsure, but not expensive Sperm Analysis - Approximately 150 USD Test to Check Fallopian Tubes - 3000 USD (not covered with insurance)
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2016, Successful
NPS
10
NPS
10
Age 25 - 27
4 IUI
1 IVF
Male Factor
European
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Omurtag treated us with kindness and compassion from our very first meeting. He decisively laid out details, treatment options and plans always making it known that ultimately the decision was always ours. He never pressured us into making a decision. We never felt rushed during our appointments. Dr. O would stay as long as needed to answer all of our questions. He also called us several times in the evening and on weekends when I had additional questions or concerns about treatments or upcoming procedures. He was truly there to support us through every part of our IVF journey...
The [Wash U - CWE] clinic is a peaceful, clean and calm environment. It is easy to find and never crazy or disorganized. No complaints...The entire nursing staff always promptly returned my calls, answered my questions and took wonderful care of me during visits. They are fantastic...Do not be afraid to ask any and all questions/voice any concerns that you have with him at any time. He patiently listens and answers them all. He NEVER made us feel like a question or concern was dumb or invalid...
How was your experience with Kenan Omurtag at Washington University School of Medicine?
As described in my previous response, Dr. Omurtag always made us feel comfortable and never treated us like a number. My husband and I always felt like his descriptions and explanation of treatment options and procedures were easy to understand. It was always obvious that he knew what he was talking about and always had the data and statistics to back it up. His intelligence and success were made even more wonderful when accompanied by his amazing bedside manner. He always greeted us with a smile and an upbeat, optimistic personality. I know he puts in countless hours at the office working with couples just like us, but we never once felt rushed and he never let his exhaustion show (if it even existed at all). He followed up with us and was by our sides every step of the way. After my successful IVF cycle, I brought my son back three months after he was born because Dr. O wanted to meet him and because I missed seeing him! That is the kind of wonderful connection that he creates with his patients. He is a truly special doctor and person and we look forward to seeing him again when it is time to expand our family once more!
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Do not be afraid to ask any and all questions/voice any concerns that you have with him at any time. He patiently listens and answers them all. He NEVER made us feel like a question or concern was dumb or invalid.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag treated us with kindness and compassion from our very first meeting. He decisively laid out details, treatment options and plans always making it known that ultimately the decision was always ours. He never pressured us into making a decision. We never felt rushed during our appointments. Dr. O would stay as long as needed to answer all of our questions. He also called us several times in the evening and on weekends when I had additional questions or concerns about treatments or upcoming procedures. He was truly there to support us through every part of our IVF journey.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
I went through four cycles of IUI with chlomid. None resulted in a pregnancy. We then went on to IVF. I was on oral contraceptive birth control for a month, then began the injections to prepare for my egg harvest. After my egg harvest, I had one 'day 5' embryo transferred which resulted in a pregnancy and my beautiful son. For 8 weeks following the transfer, I continued injections of progesterone to ensure proper uterine wall lining.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Meredith)
The entire nursing staff always promptly returned my calls, answered my questions and took wonderful care of me during visits. They are fantastic.
Describe your experience with Washington University School of Medicine.
The clinic is a peaceful, clean and calm environment. It is easy to find and never crazy or disorganized. No complaints.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
We were very fortunate that my insurance covered our medical costs. I had only to pay my 1,200 out of pocked max.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Successful
NPS
10
NPS
10
Age 32 - 33
2 IUI
1 IVF
Anovulation
Unexplained
European
Income $100K - $199K
Lawyer
2nd of 2 Docs
5 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr Emily Jungheim] met with my husband and I when it was truly needed, she suggested aggressive treatment that she believed was most necessary to achieve our intended results, and she made personal calls to me to check on my physical, emotional and mental well-being. I truly feel like she cares about me...Be prepared to hear the good and bad of what to expect during the infertility treatment process, which is exactly what I prefer to hear from a physician.
They [staff at Wash U Fertility] are very easy to get in touch with, respond quickly and always make you feel welcomed in what can be very awkward circumstances...We started with Lori, with whom we felt like we developed a personal and caring relationship with. However, Lori recently moved away and we have now been working with Kathy, who has also been fantastic so far....She [Dr. Jungheim] is compassionate and caring. She is knowledgeable and takes time to explain potential advantages and disadvantages and is honest. I wanted a doctor who would play it straight and let us know what they truly thought of our chances of conceiving as we
How was your experience with Emily Jungheim at Washington University School of Medicine?
She is compassionate and caring. She is knowledgeable and takes time to explain potential advantages and disadvantages and is honest. I wanted a doctor who would play it straight and let us know what they truly thought of our chances of conceiving as well as one that would work with my husband and I to achieve our goals. I strongly feel that Dr. Jungheim has done just that. She has exceeded my expectations.
What's one piece of advice would you give a prospective patient of Emily Jungheim at Washington University School of Medicine?
Be prepared to hear the good and bad of what to expect during the infertility treatment process, which is exactly what I prefer to hear from a physician.
During treatment, were you treated like a number or a human with Emily Jungheim at Washington University School of Medicine?
She met with my husband and I when it was truly needed, she suggested aggressive treatment that she believed was most necessary to achieve our intended results, and she made personal calls to me to check on my physical, emotional and mental well-being. I truly feel like she cares about me.
Describe the protocols Emily Jungheim used in your cycles at Washington University School of Medicine and their degree of success.
We did a few cycles using only fertility medications, because we wanted to see if we could conceive with as little medical intervention as possible. When that was unsuccessful, we moved on to IUI, knowing that our chances of conceiving with this ,ethos was only slightly better than naturally. Out 2 IUI cycles were unsuccessful. Then we decided to move on to IVF. The clinic holds an orientation which is very informative. We went into the process feeling like we had a good idea of what to expect. Our fresh cycle was not successful, so Dr. Jungheim encouraged us to try another cycle using frozen embryos and so far it has been successful and we couldn't be more thrilled.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Lori)
We started with Lori, with whom we felt like we developed a personal and caring relationship with. However, Lori recently moved away and we have now been working with Kathy, who has also been fantastic so far.
Describe your experience with Washington University School of Medicine.
They are very easy to get in touch with, respond quickly and always make you feel welcomed in what can be very awkward circumstances.
Describe your experience with your monitoring appointments at Washington University School of Medicine.
The process is efficient and flexible. They are very willing to work with your schedule and offer a range of available times to fit better with your personal needs.
Describe the costs associated with your care under Emily Jungheim at Washington University School of Medicine.
I am unsure, as I was fortunate enough to have the majority of my treat,nets covered by my insurance policy.
10
Doctor
Emily Jungheim
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
NPS
8
NPS
7
Age 27
1 IUI
1 IVF
Endometriosis
PCOS
Poor Egg Quality
Income $200K - $499K
Nurse or HC Services
2nd of 3 Docs
7 IUI With Other Docs
Neutral
Neutral
Successful
I really appreciated that Dr. Omurtag was willing to take my husband and I's concerns/opinions into account. He performed a scratch test, which at the time, had only been researched on women who had failed IVF cycles. Knowing the benefits of the scratch test I was adamant that I wanted it done. Dr. Omurtag explained the risks and research but respected our feelings. He was always positive but sure to explain the realistic side of things.
I was not a fan of a few of the receptionists [WashU- CWE]. I think one might have been a student, she was our first contact and unfortunately did not know what she was doing. We had a moment of panic when she couldn't find us on the schedule and she always acted somewhat inconvenienced. However, their regular front office lady was always so sweet and warm to us!... Andrea was very caring, understanding and patient. With how many hormonal women she deals with on a daily basis she never let any of my frustrations or emotions frustrate her. I felt comfortable speaking with her about concerns I had and asking questions.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
I really appreciated that Dr. Omurtag was willing to take my husband and I's concerns/opinions into account. He performed a scratch test, which at the time, had only been researched on women who had failed IVF cycles. Knowing the benefits of the scratch test I was adamant that I wanted it done. Dr. Omurtag explained the risks and research but respected our feelings. He was always positive but sure to explain the realistic side of things. He took the time to meet with my husband and I multiple times after our initial doctor left the practice without warning.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
To not be afraid to explain your opinions or feelings on the procedure. It is ultimately your body and baby and he is very cognizant of that and won't make you feel intimated about asking questions.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag spoke to my husband and I as an individual couple and not as a statistic or in general terms. He sent messages to check on us even after our daughter was born and thanked us for the birth announcements/christmas card we sent.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
All of the procedures, aside from the scratch test, were used specifically for someone with my diagnoses and age.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Andrea)
Andrea was very caring, understanding and patient. With how many hormonal women she deals with on a daily basis she never let any of my frustrations or emotions frustrate her. I felt comfortable speaking with her about concerns I had and asking questions.
Describe your experience with Washington University School of Medicine.
I was not a fan of a few of the receptionists. I think one might have been a student, she was our first contact and unfortunately did not know what she was doing. We had a moment of panic when she couldn't find us on the schedule and she always acted somewhat inconvenienced. However, their regular front office lady was always so sweet and warm to us! We unfortunately were with WASHU when Dr. Cooper left the practice without notice. We were one of her patients and that was very scary for us. We weren't notified and I found out when I came in for blood work which was not ideal. Thankfully between Andrea contacting us and meeting with Dr. Omurtag things turned around and we are glad we continued our care with them.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
I dont remember, somewhere in the range of $15,000 with medication
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
WASHU's goal is one healthy singleton but there are considerations when making the decision on how many embryos to transfer. In our situation we had one that wasn't a great quality and the embryologist did not think would make to freeze but had a slight chance with transfer.
What specific things went wrong at Washington University School of Medicine?
  • Lost appointments
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Washington University School of Medicine.
I am referring to Dr. Coopers abrupt removal(?) or leaving of (?) the clinic and the lack of communication to us about the situation.
8
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
7
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Unsuccessful
NPS
2
NPS
2
Age 28 - 29
Anovulation
PCOS
European
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
8 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I completed three rounds of letrozole and two rounds of Clomid with follicle scans under the care of Dr. Ratts. I never ovulated on any of these cycles. Dr. Ratts said I could either pursue IUI or IVF, but she would recommend IVF if I was going to spend the money. After all of my failed treatment cycles, I didn't have any direct communication with her. All messages were relayed through her nurse, which was frustrating...
The [Wash U - CWE] office setting is conveniently located, clean, and professional. Dr. Ratts usually runs behind schedule so plan on waiting to be seen...I rarely received results from labwork or scans without calling the office, leaving a message, and waiting for a return phone call. Return calls were not very quick and could sometimes take over 2 days...
How was your experience with Valerie Ratts at Washington University School of Medicine?
I completed three rounds of letrozole and two rounds of Clomid with follicle scans under the care of Dr. Ratts. I never ovulated on any of these cycles. Dr. Ratts said I could either pursue IUI or IVF, but she would recommend IVF if I was going to spend the money. After all of my failed treatment cycles, I didn't have any direct communication with her. All messages were relayed through her nurse, which was frustrating.
What's one piece of advice would you give a prospective patient of Valerie Ratts at Washington University School of Medicine?
Do not see Dr. Ratts if you are not interested in pursuing IVF.
During treatment, were you treated like a number or a human with Valerie Ratts at Washington University School of Medicine?
This practice felt more like a business trying to sell IVF.
Describe the protocols Valerie Ratts used in your cycles at Washington University School of Medicine and their degree of success.
I did three rounds of letrozole (2.5, 5, and 7.5 mg) with OPKs and timed intercourse. When I didn't have a period by CD35 and had a negative pregnancy test, I took Provera to have a withdrawal bleed. I also did two rounds of Clomid (150 and 250 mg) with a follicle scan. I did not develop a follicle with either scan so my treatments stopped. My next course of action was to try injectable medications with IUI or IVF, and I did not want to pursue that course at the time due to financial and ethical concerns.
Describe your experience with the nursing staff at Washington University School of Medicine.
I communicated with the nursing staff over the phone frequently. Mary RN was very direct and offered little compassion.
Describe your experience with Washington University School of Medicine.
The office setting is conveniently located, clean, and professional. Dr. Ratts usually runs behind schedule so plan on waiting to be seen.
Describe the costs associated with your care under Valerie Ratts at Washington University School of Medicine.
Ultrasounds - $360; Injectables $3,000-5,000; IUI - $1200; IVF - $11,000
What specific things went wrong at Washington University School of Medicine?
  • Failed to call with results
Describe the specific things that went wrong at Washington University School of Medicine.
I rarely received results from labwork or scans without calling the office, leaving a message, and waiting for a return phone call. Return calls were not very quick and could sometimes take over 2 days.
2
Doctor
Valerie Ratts
NPS
Humanity
1 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
5 of 5
2
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2015, Successful
NPS
10
NPS
10
Age 26 - 29
3 IVF
1 Egg Freezing
Anovulation
Diminished Ovarian Reserve
PCOS
Poor Egg Quality
Tubal Blockage
European
Native American
Income $0 - $49K
4th of 4 Docs
7 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Amber Cooper was always excited to see us, like an old friend. She remembered our daughter's name (miscarriage) and would use her name when speaking about her. That meant a lot. She would check on us and email us any time we had questions or worries....Even though we traveled across state lines (we are on the IL side of St Louis), our insurance covered most of our procedures after getting a Global Release.
The clinic [Washington University Fertility] did IVF on rotation. So even if you loved your doctor, she helped set you up, but another doctor may be doing your retrieval and transfer. Dr. Cooper was so kind she came in and visited sometimes during our retrieval/transfers anyway. I did not connect with all the other doctors the same way I did with Amber Cooper, but I trusted their skills....Even though we traveled across state lines (we are on the IL side of St Louis), our insurance covered most of our procedures after getting a Global Release.
How was your experience with Amber Cooper at Washington University School of Medicine?
Amber Cooper was just amazing. Can't say a bad thing about her. She was warm and kind, and sympathized with us. She greeted us excitedly and was always hopeful (but realistic) on our chances. She built our family.
What's one piece of advice would you give a prospective patient of Amber Cooper at Washington University School of Medicine?
Don't wait.
During treatment, were you treated like a number or a human with Amber Cooper at Washington University School of Medicine?
Amber Cooper was always excited to see us, like an old friend. She remembered our daughter's name (miscarriage) and would use her name when speaking about her. That meant a lot. She would check on us and email us any time we had questions or worries.
Describe the protocols Amber Cooper used in your cycles at Washington University School of Medicine and their degree of success.
Our first IVF cycle I had very low quality eggs and embryos. We transferred two, but were realistic with how low quality they were. That cycle was a BFN. The very next cycle 3 months later we completely switched protocols and injections. I responded slightly better. We transferred 2 more "below average" embryos, but by miracle one took. Two years later or son wanted a sibling. We reviewed my results and tweaked my protocol once again. We had twin girls.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Andrea)
She wasn't all about business. She cared to ask how I was going, really doing, and wanted to know when/if I felt overhwelmed or scared or worried. She always validated my feelings and helped encourage me to push on.
Describe your experience with Washington University School of Medicine.
The clinic did IVF on rotation. So even if you loved your doctor, she helped set you up, but another doctor may be doing your retrieval and transfer. Dr. Cooper was so kind she came in and visited sometimes during our retrieval/transfers anyway. I did not connect with all the other doctors the same way I did with Amber Cooper, but I trusted their skills.
Describe the costs associated with your care under Amber Cooper at Washington University School of Medicine.
Even though we traveled across state lines (we are on the IL side of St Louis), our insurance covered most of our procedures after getting a Global Release.
10
Doctor
Amber Cooper
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2015, Successful
NPS
10
NPS
10
Age 35
1 IVF
Unexplained
East Asian
Income $200K - $499K
Business Executive
3rd of 3 Docs
2 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
r. Omurtag can be described as an individual who is passionate about the work he does and is involved in. In our introductory meeting he was incredibly straight forward about the pros and cons involved in the procedure we were looking into while maintaining a positive tone. As we moved through the process of IVF Dr. Omurtag worked hard to continue to build rapport with me and it was refreshing.
The [Washington University School of Medicine] clinic is quite nice and is part of BJC the most prestigious hospital in Missouri. Their facilities were clean and seemed well organized. I did feel that as warm as the nursing and medical staff was there was a stark contrast with the receptionist team. I felt it may have been due to their responsibilities associated with collecting fees (which is never fun) but just something I noticed. Otherwise everything seemed pretty standard.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
My review of Dr. Omurtag is not based on the success of our treatment but completely based on our experience and not the outcome. Dr. Omurtag can be described as an individual who is passionate about the work he does and is involved in. In our introductory meeting he was incredibly straight forward about the pros and cons involved in the procedure we were looking into while maintaining a positive tone. As we moved through the process of IVF Dr. Omurtag worked hard to continue to build rapport with me and it was refreshing.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag works with various partners at their practice and all of them are fantastic. One of the partners handled the transfer of our embryo the first go around and was incredibly patient and warm. Since he works in a practice you may not see Dr. Omurtag at every visit, but rest assured you are in good hands.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag was incredibly personable and tried to create an environment in which you felt more like a friend than a patient. He was not afraid to answer any question I posed regardless of how ridiculous it may have seemed.
Describe your experience with your nurse at Washington University School of Medicine.
Both the nursing staff and care coordinator we worked with at Wash U were top notch. Super pleasant, great bed side manners and took the time to get to know you as a person. I could call my care coordinator and she would respond back within the hour and was always ready to address my questions, requests or concerns. Excellent team, that made the experience as positive as it was.
Describe your experience with Washington University School of Medicine.
The clinic is quite nice and is part of BJC the most prestigious hospital in Missouri. Their facilities were clean and seemed well organized. I did feel that as warm as the nursing and medical staff was there was a stark contrast with the receptionist team. I felt it may have been due to their responsibilities associated with collecting fees (which is never fun) but just something I noticed. Otherwise everything seemed pretty standard.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
They were quite reasonable based on what we were aware of in the area. The pricing was based on the services and was inclusive of all of the services with the exception of any medication.
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
Dr. Omurtag was actually quite confident in regards to his thoughts on eSET vs multiple. When my husband and I decided to transfer a 3 day embryo which Dr. Omurtag supported, but suggested we go with a multiple embryo transfer. For our second transfer which was an fet he suggested we go with eSET based on our initial success and since we were using a blastocyst.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2013 - 2015, Unsuccessful
NPS
10
NPS
10
Age 19 - 21
Diminished Ovarian Reserve
Poor Egg Quality
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
I have always felt that she [Dr. Cooper] has treated me like a friend. She is extremely compassionate and empathetic. I did not get the results we had hoped for but every time she called with the bad news, she was so empathetic and took the time to listen to my fears and my hurt. She is always so optimistic. I have never felt a connection with a doctor the way I feel with Dr. Cooper and I have never trusted a doctor as much as I trust her.
The [Wash U- CWE] clinic is very private and very positive...The girl who set me up with the medications did such a great job of working with our insurance on such short notice. I felt the staff was extremely accommodating...
How was your experience with Amber Cooper at Washington University School of Medicine?
I began seeing Dr. Cooper my freshman year of college. She was very understanding of the stress I was going through with transitioning to college as well as the stress of trying to have a successful egg retrieval. It took several attempt to get my hormone levels to the appropriate level to go forward with the injections but Dr. Cooper was always optimistic. I was finally able to go through with the injections but they were unsuccessful. My ovaries did not produce any follicles. Even through the disappointment, she helped me to remain hopeful. We tried two more times in two different ways. Both times were unsuccessful. Dr. Cooper was so hopeful for me. I could tell she wanted it to work just as badly as I did. Unfortunately, we had to take a step back and take a break from the process. She has always encouraged me to remain hopeful because I am so young. I still see her annually and she keeps me up to date with the new research. She is very cutting edge. I will never go to a different fertility specialist.
What's one piece of advice would you give a prospective patient of Amber Cooper at Washington University School of Medicine?
Don't wait.
During treatment, were you treated like a number or a human with Amber Cooper at Washington University School of Medicine?
I was 19 when I began seeing Dr. Cooper. I have always felt that she has treated me like a friend. She is extremely compassionate and empathetic. I did not get the results we had hoped for but every time she called with the bad news, she was so empathetic and took the time to listen to my fears and my hurt. She is always so optimistic. I have never felt a connection with a doctor the way I feel with Dr. Cooper and I have never trusted a doctor as much as I trust her.
Describe your experience with your nurse at Washington University School of Medicine.
The nurse practitioner that worked with Dr Cooper was phenomenal as was the staff in the lab and the ultrasound technicians.
Describe your experience with Washington University School of Medicine.
The clinic is very private and very positive.
Describe the costs associated with your care under Amber Cooper at Washington University School of Medicine.
My parents insurance covered the treatment. The girl who set me up with the medications did such a great job of working with our insurance on such short notice. I felt the staff was extremely accommodating.
10
Doctor
Amber Cooper
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2014 - 2015, Successful
NPS
10
NPS
10
Age 38 - 39
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $100K - $199K
2nd of 3 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Omurtag] was the 2nd doctor that we saw for our issues. we had done other treatments that didn't work. Dr Omurtag really took the time to sit with us and answer questions and go over all of our issues which didn't happen with the other Dr. I felt and still do that Dr Omurtag really helped make this horrible journey enjoyable and I really felt like he was right along with us every step of the way. Checking in on us, answer all of our questions along the way.
The ladies who did my ultrasounds [at Washington University School of Medicine] and blood work were great, I actually miss seeing them since I was there a few times a week. They made me feel comfortable even when you are stressed out with everything going on, I feel like they were all very positive which is what you need
How was your experience with Kenan Omurtag at Washington University School of Medicine?
He was the 2nd doctor that we saw for our issues. we had done other treatments that didn't work. Dr Omurtag really took the time to sit with us and answer questions and go over all of our issues which didn't happen with the other Dr. I felt and still do that Dr Omurtag really helped make this horrible journey enjoyable and I really felt like he was right along with us every step of the way. Checking in on us, answer all of our questions along the way.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
He really cares about his patients and puts you at ease for such a stressful process of trying to conceive
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
He really took the time to talk with us (husband) and go over our options, what the chances were. He was amazing in taking time to e-mail and call us to check in and see how we were doing, if we had any questions or needed anything. I really felt like he was part of our team
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
he went over our options and then after doing the testing told us what would be the most successful option for us. I cant recall which treatment it was for IVF but he did let us know that IUIs were not a good option for us and so we didn't consider that again
Describe your experience with the nursing staff at Washington University School of Medicine.
The ladies who did my ultrasounds and blood work were great, I actually miss seeing them since I was there a few times a week. They made me feel comfortable even when you are stressed out with everything going on, I feel like they were all very positive which is what you need
Describe your experience with Washington University School of Medicine.
I thought it was easy to get in and out of, clean, professional and had top of the line equipment
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
I never added the total up since we were successful, I don't care the cost since we have a baby now
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2013 - 2015, Successful
NPS
10
NPS
10
Age 30 - 32
3 IUI
1 IVF
1 Egg Freezing
Male Factor
European
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
She will answer any question you have and won't judge you for it. Even if it seems small or silly. Ask anyway. She was able to answer my questions and provide the information I needed to make our decisions.
There is more than just her [Dr. Keller] when it comes to ivf. There are several doctors who work together and decided which methods and medicines should work best for each ivf patient.
How was your experience with Sarah Keller at Washington University School of Medicine?
I loved having her for my doctor. We discussed everything that needed to be talked about. I had done some research on my own before our consultations and then asked questions throughout when they came up. When we did the iuis, the timing was off but that was probably partly because of how my cycles fell, usually over the weekends was when I would ovulate. They were all natural cycles because she wanted to keep things as close to natural as possible if we could. When they proved to not be working, we tried a medicated cycle and I overstimulated. I came in for an ultrasound and we decided to have another consultation. Over the phone, we discussed our next step, she thought I would respond well to the meds,which was ivf. We were able to start immediately and were both excited and nervous. There is more than just her when it comes to ivf. There are several doctors who work together and decided which methods and medicines should work best for each ivf patient. They all specialize in different areas and some overlap with other doctors but the made me feel better for choosing her.
What's one piece of advice would you give a prospective patient of Sarah Keller at Washington University School of Medicine?
Be open and ready to ask questions if you don't understand something. She will answer any question you have and won't judge you for it. Even if it seems small or silly. Ask anyway. She was able to answer my questions and provide the information I needed to make our decisions.
During treatment, were you treated like a number or a human with Sarah Keller at Washington University School of Medicine?
When we first met, she was very down to earth and easy to talk to. My husband liked her also which was a huge plus. She always knew my name when we came in and so did her staff. She took the time to explain a lot to us and took even our drive time to and from appointments into consideration for scheduling.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Amy)
She knew just as much as Dr Keller did. Any question I had after the consultations, she could answer or get an answer for me and return my call. The nurses are trained to be able to answer those questions. They are a big part of the whole process and they are the ones you talk with the most during it.
Describe your experience with your monitoring appointments at Washington University School of Medicine.
They scheduled between 7:30 - 9:30 am. They would put you down in a time slot but if you happen to show up a little early they were usually pretty good about getting you in early if not right one time. There usually wasnt much waiting when they scheduled you like this. There were several utlrasound techs and several ultrasound rooms. Different times during the day were for different types of appointments.
10
Doctor
Sarah Keller
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
NPS
10
NPS
10
Age 28
3 IUI
1 IVF
Male Factor
PCOS
Tubal Blockage
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Due to my fear of medical procedures I would only agree to be seen by Dr. Cooper. She agreed to oversee my care and came in for all of my appointments, egg retrieval, and egg transfers. She is the most compassionate physician I have ever met. She puts her patients first...Dr. Cooper cares about her patients and will spend any amount of time necessary to make a patient comfortable with their options and their decision...
The [Wash U - CWE] clinic sees a lot of patients and they hold a lot of educational seminars / teaching moments for patients...Everyone was attentive to my needs. They all understood my fears and took their time with me. They trated me like gold...Leave no question un-asked. Go to the consultation a couple to talk about growing your family. Everyone involved in the process should be seen and talk with Dr. Cooper...
How was your experience with Amber Cooper at Washington University School of Medicine?
Dr. Cooper will take the time to inform the patient of the physical, emotional, and even financial aspects of trying to grow a family. My wife, who fears the medical profession, was able to overcome her greatest fear and perform 1 cycle of IVF, which I directly correlate to Dr. Cooper. She moved mountains so my wife could overcome her greatest fear and be granted her most desired wish, a family. She came in for every appointment, for every procedure, even though she worked in a multi-physician environment. Dr. Cooper cares about her patients and will spend any amount of time necessary to make a patient comfortable with their options and their decision.
What's one piece of advice would you give a prospective patient of Amber Cooper at Washington University School of Medicine?
Leave no question un-asked. Go to the consultation a couple to talk about growing your family. Everyone involved in the process should be seen and talk with Dr. Cooper.
During treatment, were you treated like a number or a human with Amber Cooper at Washington University School of Medicine?
Dr. Cooper, was working at Wash U at the time. There were a number of reproductive endocrinologist on staff that took weekend call for egg retrieval and egg transfers. The clinic worked as a team. Due to my fear of medical procedures I would only agree to be seen by Dr. Cooper. She agreed to oversee my care and came in for all of my appointments, egg retrieval, and egg transfers. She is the most compassionate physician I have ever met. She puts her patients first.
Describe the protocols Amber Cooper used in your cycles at Washington University School of Medicine and their degree of success.
The ART method was followed. Daily ultra sounds with medication dose changes based upon medical diagnostic testing performed daily.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Andrea)
Everyone was attentive to my needs. They all understood my fears and took their time with me. They trated me like gold.
Describe your experience with Washington University School of Medicine.
The clinic sees a lot of patients and they hold a lot of educational seminars / teaching moments for patients.
Describe the costs associated with your care under Amber Cooper at Washington University School of Medicine.
Patrial Insurance Coverage. Between $5-$10, our of pocket.
10
Doctor
Amber Cooper
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2014, Successful
NPS
10
NPS
10
Age 33
1 IVF
Endometriosis
Unexplained
Operations
2nd of 2 Docs
5 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Omurtag made sure to check with me each step and made sure I was comfortable with everything that was going on and how we were going to handle everything. They helped me have my baby boy and I cannot thank them enough for everything they have done for me...He spoke to me in a caring manner and made sure that I understood everything that was happening. He made me feel like a person each step of the way and made sure that I was comfortable. He always knew me by name and my spouse. He took the time to ask how I was, my family and my older child...
The [Was U - CWE] clinic overall was very caring and very compassionate. They took care of their patients and made sure I was comfortable with everything and how everything was explained...The nursing staff was very caring and sweet during all the processes. They went out of their way to make sure that we were comfortable with everything that was happening...If you have any questions be honest with him and he will be honest with you. He was very good at going over things we didn't understand and making sure that i knew what was happening each step of the way...
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr Omurtag was beyond wonderful. I would recommend him and the drs at Wash U to anyone that is going to be going through ivf treatment. I had a dr prior to him that was awful and did not take my feelings into any consideration. The drs at Wash U and Dr Omurtag made sure to check with me each step and made sure I was comfortable with everything that was going on and how we were going to handle everything. They helped me have my baby boy and I cannot thank them enough for everything they have done for me.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
If you have any questions be honest with him and he will be honest with you. He was very good at going over things we didn't understand and making sure that i knew what was happening each step of the way.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
He spoke to me in a caring manner and made sure that I understood everything that was happening. He made me feel like a person each step of the way and made sure that I was comfortable. He always knew me by name and my spouse. He took the time to ask how I was, my family and my older child.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
When i went to see Dr Omurtag I knew I wanted to do ivf and did not want to do any other treatment. He was very open to that and let me make that choice. He used injectable drugs.
Describe your experience with the nursing staff at Washington University School of Medicine.
The nursing staff was very caring and sweet during all the processes. They went out of their way to make sure that we were comfortable with everything that was happening.
Describe your experience with Washington University School of Medicine.
The clinic overall was very caring and very compassionate. They took care of their patients and made sure I was comfortable with everything and how everything was explained.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
I do not remember all the costs as the ivf was covered by my insurance. So i only had to pay my ded/opx.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2011 - 2013, Successful
NPS
10
NPS
7
Age 28 - 30
1 IVF
Endometriosis
Recurrent Pregnancy Loss
Unexplained
Income $50K - $99K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Neutral
Successful
Dr. Cooper is such an amazing Dr. She truly cares for her patients. You might have to wait a little bit at your appointment but it's only because she is taking her time with her patients just as she does with you. She didnt ever tell me I was crazy or emotional or anything else when I would have anxiety about what was going on at that point, she understood how much it meant to us to have a family.... Anytime I called with a question, I got to speak with her
Wash U was a fine clinic. It was very clean and most of the staff friendly. They also had a program called ARC there that you could participate in to help reduce the cost of treatment. We were able to finance our IVF and have 1 Fresh and 1 Frozen cycle if we did not have a baby the first go round with the fresh cycle for the same price as 1 fresh cycle without the program.... It was around $10,000 with the ARC program for 1 fresh and 1 frozen cycle. Medication was between $5,000-$6,000 for both cycles
How was your experience with Amber Cooper at Washington University School of Medicine?
Dr. Cooper is such an amazing Dr. She truly cares for her patients. You might have to wait a little bit at your appointment but it's only because she is taking her time with her patients just as she does with you. She didnt ever tell me I was crazy or emotional or anything else when I would have anxiety about what was going on at that point, she understood how much it meant to us to have a family. She would be the one that called me to give me test results.
What's one piece of advice would you give a prospective patient of Amber Cooper at Washington University School of Medicine?
Hang in there, you've got the best Dr taking care of you. She is going to try her hardest and do her very best for you, like she does with all of her patients!
During treatment, were you treated like a number or a human with Amber Cooper at Washington University School of Medicine?
She took her time with us at each appointment and really cared about what we were going through. She was determined that we were going to have a baby but also up front with the reality of the situation. Anytime I called with a question, I got to speak with her and she would calm me and talk me through whatever anxiety in was having at that point. She was truly a blessing!
Describe the protocols Amber Cooper used in your cycles at Washington University School of Medicine and their degree of success.
It's been almost 6 years since my treatment, I don't really remember the specifics. I just know that IVF was our best option.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Andrea)
Andrea was Dr. Cooper's nurse and she was just as amazing as Dr. Cooper. They worked well together and Andrea was always pleasant to speak with. She was very knowledgeable and caring!
Describe your experience with Washington University School of Medicine.
Wash U was a fine clinic. It was very clean and most of the staff friendly. They also had a program called ARC there that you could participate in to help reduce the cost of treatment. We were able to finance our IVF and have 1 Fresh and 1 Frozen cycle if we did not have a baby the first go round with the fresh cycle for the same price as 1 fresh cycle without the program. This was a great asset as our insurance did not cover fertility treatments. She is no longer at this clinic anymore though, she has moved on and opened up her own practice.
Describe the costs associated with your care under Amber Cooper at Washington University School of Medicine.
It was around $10,000 with the ARC program for 1 fresh and 1 frozen cycle. Medication was between $5,000-$6,000 for both cycles
10
Doctor
Amber Cooper
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Consult
NPS
8
NPS
9
Age 31
Male Factor
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
Neutral
Strongly Recommends
Successful
[With Dr. Valerie Ratts] I also felt very heard and understood when it came to treatment options...very attentive to my time and needs and worked well at giving all options...HSG to check my tubes and also an ultrasound to check for any abnormalites...understand the rational about just doing eSET
[Washington University School of Medicine has] Decent amount of openings for appointments. Offer telemedicine consults...don’t feel that it is a very personal experience at this time. Just another patient...She was short with me on the phone and questioned the plan Dr. Ratts had agreed on
How was your experience with Valerie Ratts at Washington University School of Medicine?
Things move slowly but we have a game plan so that helps. I also felt very heard and understood when it came to treatment options. During my HSG the staff was amazing and very supportive to get the test done. Results have been easy to understand
What's one piece of advice would you give a prospective patient of Valerie Ratts at Washington University School of Medicine?
Be prepared for anything. You won’t know what is going on till you get the test and don’t wait to see a doctor. See them sooner than you planned
During treatment, were you treated like a number or a human with Valerie Ratts at Washington University School of Medicine?
They were very attentive to my time and needs and worked well at giving all options
Describe the protocols Valerie Ratts used in your cycles at Washington University School of Medicine and their degree of success.
We did the HSG to check my tubes and also an ultrasound to check for any abnormalites. We knew going in that my husband had XXY. So that gave us a starting point to check the basics on me and then options for him
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Mary)
She was short with me on the phone and questioned the plan Dr. Ratts had agreed on. Hoping it was just a bad day but that was frustrating.
Describe your experience with Washington University School of Medicine.
Decent amount of openings for appointments. Offer telemedicine consults which was all positive since they are a few hours away from me. I don’t feel that it is a very personal experience at this time. Just another patient
Describe the costs associated with your care under Valerie Ratts at Washington University School of Medicine.
So far we are at about $500 for visits. And the IVF cost is $20,000
Describe Valerie Ratts's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
I understand the rational about just doing eSET. I didn’t question the decision
What specific things went wrong at Washington University School of Medicine?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Washington University School of Medicine.
I was scheduled for my HSG and they said they called in a prescription for me but the pharmacy said they never got it. Took another day and then the pharmacy was able to fill it but it was a delay that shouldn’t have happened
8
Doctor
Valerie Ratts
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2022, Successful
NPS
10
NPS
10
Age 37
Male Factor
Recurrent Pregnancy Loss
Income $200K - $499K
Doctor
2nd of 2 Docs
1 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Kenan Omurtag] is very personable and easy to talk to. Speaks to us like peers...was booked out for months for an initial consultation when we saw him but we are so glad we waited...We used a natural cycle- frozen embryo transfer. I liked this approach because it meant less medications for me and allowed my body to produce my own hormones and dictate the cycle prior to transfer...
Nurse Kim [at Washington University School of Medicine] was very responsive and answered my questions in a timely manner. The nursing staff were all very compassionate and good at their job...Great coordinated care, reputable institution, competitive fees. I was pleased with the communication between staff and with me. Being on a natural cycle/FET meant that my appointments had to be timely, and they were. I can’t think of weaknesses at this time.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
As my OB stated, “Dr Omurtag practices smart medicine”. My husband and I saw him for a 2nd opinion when our previous RE thought that I may have immunological factors preventing me from having a successful pregnancy and stated I may need a surrogate. After our consultation with Dr Omurtag, we knew that we were in very competent hands and trusted his treatment plan. Under his care, we became pregnant with our first embryo transfer and now have a beautiful and healthy 6 month old daughter. We are so grateful to Dr Omurtag and his team and look forward to seeing them again to expand our family.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
He is worth the wait. Dr Omurtag was booked out for months for an initial consultation when we saw him but we are so glad we waited.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
He is very personable and easy to talk to. Speaks to us like peers.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
We used a natural cycle- frozen embryo transfer. I liked this approach because it meant less medications for me and allowed my body to produce my own hormones and dictate the cycle prior to transfer.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Nurse Kim)
Nurse Kim was very responsive and answered my questions in a timely manner. The nursing staff were all very compassionate and good at their job.
Describe your experience with Washington University School of Medicine.
Strengths: Great coordinated care, reputable institution, competitive fees. I was pleased with the communication between staff and with me. Being on a natural cycle/FET meant that my appointments had to be timely, and they were. I can’t think of weaknesses at this time.
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
He recommended single embryo transfer for me.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 32
Recurrent Pregnancy Loss
European
Income $100K - $199K
Marketer or PR
3rd of 3 Docs
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Omurtag is fantastic. He was able to have tough discussions with us with plenty of compassion while also being thorough. ... Dr. Omertag was willing to work at the speed we wanted to go. Our previous doctor was pushing IVF when we were trying to find the root of our issues first. He was thourough and was able to find an issue with my thyroid that a previous general doctor, ob/gyn, and two other fertility specialists has missed.
The front staff [Washington U - St. Louis CWE] is amazing and fun, nurses are always great. ... IUI is around $800 for medicine, procedure, ultrasound, and trigger shot. IVF was estimated $11,500 plus medicine. ... Kathy and Jessie [nurses] are fantastic. They answer every call and are fine answering all questions I may have. They call the minute test results are in. ... I would highly recommend booking your initial appointment as early as possible
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag is fantastic. He was able to have tough discussions with us with plenty of compassion while also being thorough. He answered every question we had, sometimes explaining it a few times when we were overwhelmed by information.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
He’s busy because he is fantastic. He is worth the wait.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Dr. Omertag was willing to work at the speed we wanted to go. Our previous doctor was pushing IVF when we were trying to find the root of our issues first. He was thourough and was able to find an issue with my thyroid that a previous general doctor, ob/gyn, and two other fertility specialists has missed.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
I have an upcoming IUI treatment using clomid and progesterone. I also will be on thyroid medicine to balance a deficiency.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy and Jessie)
Kathy and Jessie are fantastic. They answer every call and are fine answering all questions I may have. They call the minute test results are in.
Describe your experience with Washington University School of Medicine.
The front staff is amazing and fun, nurses are always great. I would highly recommend booking your initial appointment as early as possible, sometimes there is a wait for Dr. Omurtag, but I promise it’s worth the wait.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
IUI is around $800 for medicine, procedure, ultrasound, and trigger shot. IVF was estimated $11,500 plus medicine.
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
we have not discussed embryo transfers yet
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018 - 2019, Unknown Success
NPS
9
NPS
10
Age 23 - 24
1 Fertility Medications
Endometriosis
Male Factor
Income $50K - $99K
3rd of 3 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Odem has wonderful bedside manners. Makes sure we understand everything going on and answers questions thoroughly. My husband has a Male infertility factor and Dr. Odem is working alongside Dr. Johnson to see what our options are and give us percent of the chances of conceiving.... Dr. Odem started my husband on Clomid to see if that would help us conceive. Then started me on clomid as well to get a boost. We started IUI in January. First round failed, so we are trying again. Dr. Odem advised us of the percentages due to my Endo and his infertility issues.
Clinic [Wash U] is absolutely wonderful. Very clean, upscale and professional. Front desk clerks are very nice. When we went back to the room for IUI, the nurse made my husband and I feel at ease because of the atmosphere we were in and the way she talked to us in a calm manner.... Unfortunately, my insurance doesnt cover infertility. Ultrasounds are around $450 (self pay), IUI self pay is $510, if you have insurance, it is $610
How was your experience with Randall Odem (retired) at Washington University School of Medicine?
Dr. Odem has wonderful bedside manners. Makes sure we understand everything going on and answers questions thoroughly. My husband has a Male infertility factor and Dr. Odem is working alongside Dr. Johnson to see what our options are and give us percent of the chances of conceiving.
What's one piece of advice would you give a prospective patient of Randall Odem (retired) at Washington University School of Medicine?
If you aren't sure exactly what is going on, ask. Dr. Odem will meet all your needs during this time of trouble in your life.
During treatment, were you treated like a number or a human with Randall Odem (retired) at Washington University School of Medicine?
Talked to my husband and I very calmly and told us he was very excited to start this journey with him. Made sure we knew what was going on and made sure to answer any questions. Will even call late at night to check on us.
Describe the protocols Randall Odem (retired) used in your cycles at Washington University School of Medicine and their degree of success.
Dr. Odem started my husband on Clomid to see if that would help us conceive. Then started me on clomid as well to get a boost. We started IUI in January. First round failed, so we are trying again. Dr. Odem advised us of the percentages due to my Endo and his infertility issues.
Describe your experience with the nursing staff at Washington University School of Medicine.
Very nice and kind.
Describe your experience with Washington University School of Medicine.
Clinic is absolutely wonderful. Very clean, upscale and professional. Front desk clerks are very nice. When we went back to the room for IUI, the nurse made my husband and I feel at ease because of the atmosphere we were in and the way she talked to us in a calm manner.
Describe the costs associated with your care under Randall Odem (retired) at Washington University School of Medicine.
Unfortunately, my insurance doesnt cover infertility. Ultrasounds are around $450 (self pay), IUI self pay is $510, if you have insurance, it is $610
9
Doctor
Randall Odem (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
8
NPS
9
Age 32
2 Fertility Medications
Anovulation
Male Factor
PCOS
European
Income $100K - $199K
Architect
2nd of 2 Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
In our first appointment with Dr. Odem he took the time to sit down with my husband and i, hear our story of ttc and what we had done with our previous RE and came up with a plan of action. He took me off some medications that the doctor before had flippantly put me on and I was grateful for his knowledge.... He is kind and compassionate, willing to change a protocol if something is not working... We started on Letrozole for one cycle to get myself to ovulate
Clinic [WashU School of Med] is easily accessible if you work or live in the city. They are willing to accommodate appointments/procedures on Saturdays instead of making you work with their schedule, they work with yours. They are a bigger clinic so you may not get to see your doctor every appointment but the nursing staff has all been wonderful so far and i feel like we're getting great care. Love that they have a lab within their clinic so you get blood results back within the same day typically.
How was your experience with Randall Odem (retired) at Washington University School of Medicine?
He is kind and compassionate, willing to change a protocol if something is not working. He took the time to listen to our story and helped us come up with a plan that we were all on board with and adjustments if we ran into problems.
During treatment, were you treated like a number or a human with Randall Odem (retired) at Washington University School of Medicine?
In our first appointment with Dr. Odem he took the time to sit down with my husband and i, hear our story of ttc and what we had done with our previous RE and came up with a plan of action. He took me off some medications that the doctor before had flippantly put me on and I was grateful for his knowledge.
Describe the protocols Randall Odem (retired) used in your cycles at Washington University School of Medicine and their degree of success.
We started on Letrozole for one cycle to get myself to ovulate and then the next cycle did the same protocol since i was able to ovulate the previous month. We are going in for our first IUI this cycle.
Describe your experience with the nursing staff at Washington University School of Medicine.
The nursing staff has been wonderful. If you leave a message, they call you back within an hour or two at the most. They take time to answer questions and address concerns.
Describe your experience with Washington University School of Medicine.
Clinic is easily accessible if you work or live in the city. They are willing to accommodate appointments/procedures on Saturdays instead of making you work with their schedule, they work with yours. They are a bigger clinic so you may not get to see your doctor every appointment but the nursing staff has all been wonderful so far and i feel like we're getting great care. Love that they have a lab within their clinic so you get blood results back within the same day typically.
8
Doctor
Randall Odem (retired)
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
9
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
8
NPS
8
Age 30 - 31
3 IUI
Male Factor
Unexplained
European
Income $50K - $99K
1st of 2 Docs
3 Fertility Medications With Other Docs
Neutral
Neutral
Success w/ Doc Not sure
He [Dr. Kenan Omurtag] wanted to start us with IUI because we had one miscarriage prior to meeting with him. It was possible for us to get pregnant but had been challenging. IUI was the more affordable option and we had a good chance of success. He stated to do 3 rounds and if one did not work we would meet again and decide the next steps. Most likely IVF.
Good communication, friendly receptionists, nice waiting area and multiple doctors available at all times to assist with procedures [at Wash U]. Everything was explained in detail when we were there and the billing department always let you know when a procedure was or wasn’t covered by insurance.... Kathy [a nurse] is super friendly and informative. She communicated information to Dr. Omurtag quickly and always got back to us in a timely manner. She performed all three of our IUIs.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Kenan explained everything in detail and was interested everything we had done before meeting with him. He got to know my husband and I in detail and gave us a reassuring feeling when we left his office.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
He is on it and will want to be aggressive with treatment. I think this is a good thing!
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
When I enter the clinic I feel like the staff know who I am and where I’m at in my journey.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
He wanted to start us with IUI because we had one miscarriage prior to meeting with him. It was possible for us to get pregnant but had been challenging. IUI was the more affordable option and we had a good chance of success. He stated to do 3 rounds and if one did not work we would meet again and decide the next steps. Most likely IVF.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy)
Kathy is super friendly and informative. She communicated information to Dr. Omurtag quickly and always got back to us in a timely manner. She performed all three of our IUIs.
Describe your experience with Washington University School of Medicine.
I have nothing bad to say. Good communication, friendly receptionists, nice waiting area and multiple doctors available at all times to assist with procedures. Everything was explained in detail when we were there and the billing department always let you know when a procedure was or wasn’t covered by insurance.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
First visit was covered with copay and we never were charged for all of our blood work, so insurance covered that. Our IUI’s were $383 each time and the ovidrel shot was $107
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
N/A
8
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2017, Unsuccessful
NPS
3
NPS
0
Age 34 - 37
2 IUI
Anovulation
PCOS
European
Income $100K - $199K
1st of 2 Docs
1 IUI With Other Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr Jungheim was nice but kept pushing IVF as an only option for my treatment. She only wanted to do 3 IUIs and move on to IVF. I really felt like there were other options for me that were less expensive. Also i didnt like the fact the nurses did the IUIs and not the doctor...When i first saw her we did 3 rounds of clomid and tried timing intercourse...Feb 2017 took femara again started monitoring with US. Did US too late and missed ovulation. No IUI performed.
I honestly do not have a lot to say about this office. Everyone was professional but definitely did not get any warm and fuzzy feelings from them. The techs that drew blood were always very nice and very good at their job...Dr Jungheim was nice but kept pushing IVF as an only option for my treatment. She only wanted to do 3 IUIs and move on to IVF. I really felt like there were other options for me that were less expensive. Also i didnt like the fact the nurses did the IUIs and not the doctor
How was your experience with Emily Jungheim at Washington University School of Medicine?
Dr Jungheim was nice but kept pushing IVF as an only option for my treatment. She only wanted to do 3 IUIs and move on to IVF. I really felt like there were other options for me that were less expensive. Also i didnt like the fact the nurses did the IUIs and not the doctor
Describe the protocols Emily Jungheim used in your cycles at Washington University School of Medicine and their degree of success.
When i first saw her we did 3 rounds of clomid and tried timing intercourse. Then jan 2017 started femara preparing for IUI and told me to take OPKs starting day 10. Took them through day 20 and no positive test. They did an US and confirmed ovulation. No IUI performed. Feb 2017 took femara again started monitoring with US. Did US too late and missed ovulation. No IUI performed. March 2017 took femara got ovulation and IUI completed. Negative pregnancy test May 2017 took femara got ovulation and IUI completed. Negative pregnancy test. Contacted her in July 2017 and suggested that maybe my progesterone was too low and asked for her to take blood work throughout my cycle and she refused. That is when i decided to leave her practice and seek help elsewhere.
Describe your experience with Washington University School of Medicine.
I honestly do not have a lot to say about this office. Everyone was professional but definitely did not get any warm and fuzzy feelings from them. The techs that drew blood were always very nice and very good at their job
Describe the costs associated with your care under Emily Jungheim at Washington University School of Medicine.
I had a $10k benefit towards Wash U doctors so i had insurance coverage i only had a $50 copay for each of the 2 IUIs that were performed.
What specific things went wrong at Washington University School of Medicine?
  • Failed to send your chart to another clinic
3
Doctor
Emily Jungheim
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
0
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 29
3 IUI
1 IVF
Anovulation
PCOS
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Omurtag and his nurse Kathy were always available to assist and answer any questions we had. They are very personable and help to make a somewhat scary experience seem painless and easy... He takes him time with his patients and lets you know exactly what to expect along the way. Even if he was unavailable all the other doctors were familiar with our protocol and were also always available to assist...Dr. Omurtag put us on a long protocol with a month of birth control in the beginning. After the birth control we did injectibles with medrol, Gonal F and one more drug i can't remember to stimulate the ovaries. WE had one retrieval where we retrieved 19 eggs. Four of those successfully made it to Blastocyte stage.
They [Washington University School of Medicine] always work you in if there is an emergency. The wait times are very low and the entire staff was wonderful. The Phlebotomist and Ultrasound techs were all very nice and easy to work with as well...We did financing through ARC and did the One Plus Program. The total cost for us was just over $20,000...Kathy was wonderful to work with and very understanding. She was my go to with all my questions and always made me feel at ease.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag was great to work with. He takes him time with his patients and lets you know exactly what to expect along the way. Even if he was unavailable all the other doctors were familiar with our protocol and were also always available to assist.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Ask questions
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag and his nurse Kathy were always available to assist and answer any questions we had. They are very personable and help to make a somewhat scary experience seem painless and easy.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
Dr. Omurtag put us on a long protocol with a month of birth control in the beginning. After the birth control we did injectibles with medrol, Gonal F and one more drug i can't remember to stimulate the ovaries. WE had one retrieval where we retrieved 19 eggs. Four of those successfully made it to Blastocyte stage.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy)
Kathy was wonderful to work with and very understanding. She was my go to with all my questions and always made me feel at ease.
Describe your experience with Washington University School of Medicine.
They always work you in if there is an emergency. The wait times are very low and the entire staff was wonderful. The Phlebotomist and Ultrasound techs were all very nice and easy to work with as well.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
We did financing through ARC and did the One Plus Program. The total cost for us was just over $20,000
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
Our odds were good for success so my husband and I selected to only have one transferred each time. That was also the Dr.'s recommendation based on our age (under 35) and other medical factors.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Unknown Success
NPS
10
NPS
10
Age 35 - 37
8 IUI
1 IVF
Unexplained
European
Income $100K - $199K
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Jungheim is very helpful and was extremely comforting while dealing with my many miscarriages as well as a complication during my ivf cycle. She checked up on me numerous times and has remained positive and very supportive... Don't spend too long doing IUI before moving to IVF. Dr Jungheim encouraged me to move to IVF but was supportive when I wasn't ready. I now wish I had moved on sooner.
The clinic [Washington University Medical Center] is nice and easy to access in terms of location and parking. The front desk staff are nice and helpful. They were also very supportive and kind when I was dealing with a lost.... Nikki [a nurse] is great and regularly calls me to communicate follow up and next steps in the process. She was also very nice when I was going through my miscarriages.
How was your experience with Emily Jungheim at Washington University School of Medicine?
Dr Jungheim is very helpful and was extremely comforting while dealing with my many miscarriages as well as a complication during my ivf cycle. She checked up on me numerous times and has remained positive and very supportive.
What's one piece of advice would you give a prospective patient of Emily Jungheim at Washington University School of Medicine?
Don't spend too long doing IUI before moving to IVF. Dr Jungheim encouraged me to move to IVF but was supportive when I wasn't ready. I now wish I had moved on sooner.
During treatment, were you treated like a number or a human with Emily Jungheim at Washington University School of Medicine?
Dr Jungheim is very caring and cares for me personally.
Describe the protocols Emily Jungheim used in your cycles at Washington University School of Medicine and their degree of success.
We did clomid and IUI for several cycles. Then we did a long agonist cycle starting with a month of oral contraceptives then adding Lupron, gonal F and menopur. That cycle resulted in a miscarriage. I now am undergoing a frozen embryo transfer cycle with estrogen and progesterone.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Nikki)
Nikki is great and regularly calls me to communicate follow up and next steps in the process. She was also very nice when I was going through my miscarriages.
Describe your experience with Washington University School of Medicine.
The clinic is nice and easy to access in terms of location and parking. The front desk staff are nice and helpful. They were also very supportive and kind when I was dealing with a lost.
Describe the costs associated with your care under Emily Jungheim at Washington University School of Medicine.
I paid 383$ for each IUI cycle. We paid a total of around $12 k for our IVF cycle with an additional $4k for prescriptions. We have no IVF or infertility coverage.
Describe Emily Jungheim's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
She prefers and counsels in favor of elective single embryo transfer in my age group but is very receptive to whatever the patient wants to do.
10
Doctor
Emily Jungheim
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
2016 - 2017, Successful
NPS
10
NPS
10
Age 37 - 38
2 IUI
1 IVF
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Omurtag and his staff were amazing throughout the whole process. Calling them compassionate does not do them justice. We lost our first transferred embryo at 15 weeks due to Turner syndrome and Dr Omurtag and his staff were so supportive. We would not be pregnant right now if it weren’t for them. I could not give them a higher recommendation....I trust him implicitly and I would recommend him to my closest loved ones. He and his team are the epitome of what it means to be a truly great team of medical professionals.
Dr Omurtag and his staff [at Washington U - CWE] were amazing throughout the whole process. Calling them compassionate does not do them justice....He and his team are the epitome of what it means to be a truly great team of medical professionals....I have never Experienced a more compassionate and professional medical team. Each time we came in for a regular appointment for procedure we were treated with kindness compassion and dignity
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Like I said previously in the survey I have never Experienced a more compassionate and professional medical team. Each time we came in for a regular appointment for procedure we were treated with kindness compassion and dignity. Having lost our first transferred embryo at 15 weeks we were absolutely devastated. That being said, Dr. Omurtag and his staff showed more compassion than I can possibly explain. He got us back in the saddle and now we are pregnant with what will be hopefully our second daughter or first son. I trust him implicitly and I would recommend him to my closest loved ones. He and his team are the epitome of what it means to be a truly great team of medical professionals.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Do not waste your time worrying about whether or not Dr. Omurtag and his team are right for you because I will tell you that you will not and cannot find any better in their field. They are amazing!
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Dr Omurtag and his staff were amazing throughout the whole process. Calling them compassionate does not do them justice. We lost our first transferred embryo at 15 weeks due to Turner syndrome and Dr Omurtag and his staff were so supportive. We would not be pregnant right now if it weren’t for them. I could not give them a higher recommendation.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2017, Successful
NPS
10
NPS
10
Age 33
1 IUI
PCOS
Income $50K - $99K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I live in Illinois...Dr. Omurtag and his staff welcomed me with open arms, worked with me to schedule tests close to home, and anything I needed they were available...Dr. Omurtag was very caring. I dont have a single complaint. He put together a program and walked me through everything from day one. He had a positive attitude and was very clear on the goal. My experience was amazing and I would go back to him if I ever needed to have another treatment. If he wasnt able to follow uo with me he had a one of a kind staff that was kind made sure all your needs were met.
Dr. Omurtag and his staff [at Washington U - CWE] welcomed me with open arms, worked with me to schedule tests close to home, and anything I needed they were available...[nURSES] Kathy and Jessie were on top of all my needs. They would call and check up on me, were prompt with calling me with my results. Jessie was on top of all my lab work that was done in illinois so i didnt have to travel to st louis for my labs. They were so kind and amazing.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag was very caring. I dont have a single complaint. He put together a program and walked me through everything from day one. He had a positive attitude and was very clear on the goal. My experience was amazing and I would go back to him if I ever needed to have another treatment. If he wasnt able to follow uo with me he had a one of a kind staff that was kind made sure all your needs were met.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
I live in Illinois and there is 1 fertility doctor in my area that has a horrible rep. Dr. Omurtag and his staff welcomed me with open arms, worked with me to schedule tests close to home, and anything I needed they were available. I would travel the 2hrs regulary if I had too just to get the care that I got from his office.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
Dr Omurtag set a plan for me in May 2017. We had a few tests done and was but on fertility medication in June. July 2017 i had my first IUI and found out that I was pregnant 2wks later. He saw me at wk 7 and stated that he would release back to my illinois doctor but if i ever needed anything to let him know.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy and Jessie)
Kathy and Jessie were on top of all my needs. They would call and check up on me, were prompt with calling me with my results. Jessie was on top of all my lab work that was done in illinois so i didnt have to travel to st louis for my labs. They were so kind and amazing.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
NPS
10
NPS
10
Age 35
1 IVF
Tubal Blockage
Uterine Fibroids
Black or African-American
Income $100K - $199K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Omurtag was referred to me by my gynecologist. Her exact words were "every time I send him a patient they come back to me pregnant within the year." So I went to him believing he would be able to help and I trusted his advice. I often would research things on my own and come to him with recommendations and he helped me to understand my unique situation and demonstrated that he was making decisions based off of my medical information and not just going through the motions.
[At Washington University Fertility] They were very flexible and reserved specific times a day for quick visits or blood work to ensure that they were able to provide flexibility...It was under $25K for 1 Fresh transfer cycle and medications, 1 Frozen embryo cycle and medications...Every time I met with Dr. Omurtag we talked about my specific concerns and he addressed my concerns with my medical results rather than just giving me generalized information or data from research articles.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag was referred to me by my gynecologist. Her exact words were "every time I send him a patient they come back to me pregnant within the year." So I went to him believing he would be able to help and I trusted his advice. I often would research things on my own and come to him with recommendations and he helped me to understand my unique situation and demonstrated that he was making decisions based off of my medical information and not just going through the motions.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Always do your research so that you will know what questions to ask along the way. This way you will be more confident and accepting of the results even if it does not end with a baby. Consider skipping the fresh transfer and starting with a frozen cycle. Ask Dr. Omurtag if that would make sense for your situation.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Every time I met with Dr. Omurtag we talked about my specific concerns and he addressed my concerns with my medical results rather than just giving me generalized information or data from research articles.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
I can't remember everything I just know that it was customized for my situation. I researched various protocols and realized it is not a one size fits all.
Describe your experience with Washington University School of Medicine.
They were very flexible and reserved specific times a day for quick visits or blood work to ensure that they were able to provide flexibility.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
It was under $25K for 1 Fresh transfer cycle and medications, 1 Frozen embryo cycle and medications.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5