Abigail Armstrong

Kindbody - Los Angeles

Rated 9.7
Strongly recommend: 100%9.7
100% strongly recommend
4 reviews
Humanity
10
10
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
10
10
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
4.8
4.8
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.5
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
The George Washington University
Residency
UCLA
Fellowship
UCLA

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Abigail Armstrong works in 1 office at

Kindbody - Los Angeles
Rated 8.9
Strongly recommend: 83%Neutral: 10%Don't recommend: 8%8.9

Explore Clinic
Santa Monica
500 Broadway
Santa Monica, CA 90401

4 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2024, 25 Eggs Frozen
NPS
9
NPS
9
Age 29
1 Egg Freezing
European
Ashkenazi Jewish
Income $50K - $99K
Writer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Armstrong was compassionate and nonjudgmental...caught some symptoms that could have led to a relevant diagnosis and ordered blood work to confirm...I was responding strongly to the medication and she lowered my doses accordingly...egg freezing, and we used Follistim, Menopur, Ganirelix, and a Lupron trigger
Kindbody was great overall. I appreciated the welcoming space...loved the ultrasound tech I saw most of the time...only issue I had was with the online portal—I wish I had gotten clearer instructions about who to message about what...had issues getting an itemized receipt from Kindbody at the beginning of the cycle
How was your experience with Abigail Armstrong at Kindbody - Los Angeles?
Dr. Armstrong was compassionate and nonjudgmental; she took time to understood my needs within the timeframe of my cycle and beyond. She explained how the egg freezing process works in a way I could understand, and she helped me set reasonable expectations based on my overall health. Dr. Armstrong also caught some symptoms that could have led to a relevant diagnosis and ordered blood work to confirm. My general practitioner never put those clues together, so I'm so glad Dr. Armstrong did! I did not meet diagnostic criteria for that condition, but it's something I now know to keep my eye on. I got the results I wanted—actually, even better—and I'm grateful for her guidance!
What's one piece of advice would you give a prospective patient of Abigail Armstrong at Kindbody - Los Angeles?
I totally trusted Dr. Armstrong with whatever questions I had, and she did a great job answering them. Don't be shy—if you're confused or have concerns, ask!
During treatment, were you treated like a number or a human with Abigail Armstrong at Kindbody - Los Angeles?
Dr. Armstrong was personable and warm; in our very first appointment, she took time to get to know me, and she considered my fertility goals in the greater context of my life.
Describe the protocols Abigail Armstrong used in your cycles at Kindbody - Los Angeles and their degree of success.
I did egg freezing, and we used Follistim, Menopur, Ganirelix, and a Lupron trigger. Every couple of days, Dr. Armstrong reviewed my dosages; I was responding strongly to the medication and she lowered my doses accordingly.
Describe your experience with the nursing staff at Kindbody - Los Angeles.
Nursing staff was great, but we did have some communication mixups related to Kindbody's online portal and messaging system. For example, the first time my medication my dosage was adjusted, a nurse told me over direct message, but it wasn't updated in the portal, so I had mixed messages about what dosage to use that day. I had a hard time reaching a nurse to double check right away, and I didn't get clarification until my next appointment. I went with what I was told over DM, which was correct, but if things had gone the other way I would have been giving myself the wrong dose!
Describe your experience with Kindbody - Los Angeles.
Kindbody was great overall. I appreciated the welcoming space. (The dim, warm light and calming music in the treatment rooms doesn't seem that important until you're in there with a probe up your hoo-ha every other day.) My doctor was great, and I especially loved the ultrasound tech I saw most of the time. And my procedure was way easier than I thought it was going to be—I was up and out in no time, and back to work the very next day. The only issue I had was with the online portal—I wish I had gotten clearer instructions about who to message about what, and I wish I was told you could message your clinical team as a whole, rather than just message back a single nurse or coordinator. Could have saved a headache (and the possibility of a dosing mishap) when there was a tech issue!
Describe the costs associated with your care under Abigail Armstrong at Kindbody - Los Angeles.
I had coverage through my work; they had issues charging my FSA directly (which was my fault), so we charged my credit card for the full amount at the beginning of my cycle, and I had to reach out to my FSA for reimbursement. I had issues getting an itemized receipt from Kindbody at the beginning of the cycle, but they said they would get one to me when my cycle was over. (They did not take initiative to follow up with that itemized receipt; I had to request it again.)
Describe Abigail Armstrong's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody - Los Angeles.
n/a
What specific things went wrong at Kindbody - Los Angeles?
  • Provided conflicting information
9
Doctor
Abigail Armstrong
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
9
Clinic
Kindbody - Los Angeles
Santa Monica
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2024, Consult
NPS
10
NPS
10
Age 40
Diminished Ovarian Reserve
European
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Armstrong was extremely kind and personable...seemed very genuine and caring, answering all of my questions with patience and informative information...was extremely professional, showing a slide show presentation on pathophysiology which was so helpful...gave me all the information I needed in a clear, succinct way.
This doesn’t quite apply to me. I had a virtual consult, so I didn’t have a chance to see [Kindbody - Los Angeles]. The organization seemed very organized and professional. I was impressed with the team...Kiana was a great communicator and reached out immediately after my consult with Dr Armstrong.
How was your experience with Abigail Armstrong at Kindbody - Los Angeles?
Dr Armstrong was honestly the perfect doctor for this situation. It can be very daunting to go through the process of egg freezing and she was extremely professional, showing a slide show presentation on pathophysiology which was so helpful. I work in the medical field and I appreciated that she gave me all the information I needed in a clear, succinct way.
What's one piece of advice would you give a prospective patient of Abigail Armstrong at Kindbody - Los Angeles?
Stick with her! My only issue was location since I live 45 minutes away and logically it would have been difficult to coordinate the process with work. She’s incredible.
During treatment, were you treated like a number or a human with Abigail Armstrong at Kindbody - Los Angeles?
Dr Armstrong was extremely kind and personable. She seemed very genuine and caring, answering all of my questions with patience and informative information.
Describe your experience with your nurse at Kindbody - Los Angeles. (Assigned nurse: Kiana)
Kiana was a great communicator and reached out immediately after my consult with Dr Armstrong.
Describe your experience with Kindbody - Los Angeles.
This doesn’t quite apply to me. I had a virtual consult, so I didn’t have a chance to see the clinic. The organization seemed very organized and professional. I was impressed with the team. I would highly recommend Kindbody.
Describe the costs associated with your care under Abigail Armstrong at Kindbody - Los Angeles.
Not applicable. I had a virtual consult.
10
Doctor
Abigail Armstrong
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kindbody - Los Angeles
Santa Monica
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023 - 2024, 6 Eggs Frozen
NPS
10
NPS
10
Age 37 - 38
1 Egg Freezing
Accountant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Armstrong really takes time to talk to you and has amazing bed side manner. I felt like I was in such good hands with Dr. A...one of the best doctors I've ever worked with. This whole process is scary and she keeps an eye out and adjusts your plan as needed the entire way through. Her bed side manner is amazing and she makes you feel so safe. She communicates thoroughly and you'll always understand next steps.
Make sure to meet with a [Kindbody - Los Angeles] nurse after each appointment and ask what will hurt, what to expect. The clinic could approve on making sure you see the nurse after ultrasound and blood sound rather than it being optional for first time fertility patients...Dr. Armstrong is one of the best doctors I've ever worked with. This whole process is scary and she keeps an eye out and adjusts your plan as needed the entire way through. Her bed side manner is amazing and she makes you feel so safe. She communicates thoroughly and you'll always understand next steps.
How was your experience with Abigail Armstrong at Kindbody - Los Angeles?
Dr. Armstrong is one of the best doctors I've ever worked with. This whole process is scary and she keeps an eye out and adjusts your plan as needed the entire way through. Her bed side manner is amazing and she makes you feel so safe. She communicates thoroughly and you'll always understand next steps.
What's one piece of advice would you give a prospective patient of Abigail Armstrong at Kindbody - Los Angeles?
None, you're in good hands! Dr. A will be your advice giver.
During treatment, were you treated like a number or a human with Abigail Armstrong at Kindbody - Los Angeles?
Dr. Armstrong really takes time to talk to you and has amazing bed side manner. I felt like I was in such good hands with Dr. A.
Describe your experience with Kindbody - Los Angeles.
Make sure to meet with a nurse after each appointment and ask what will hurt, what to expect. The clinic could approve on making sure you see the nurse after ultrasound and blood sound rather than it being optional for first time fertility patients.
10
Doctor
Abigail Armstrong
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kindbody - Los Angeles
Santa Monica
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023 - 2024, 17 Eggs Frozen
NPS
10
NPS
10
Age 30 - 31
1 Egg Freezing
European
Income $100K - $199K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Armstrong always provided me with the best care and information when I would visit or message her. I never felt scared to ask questions as it was also a learning process for me and my body. She definitely made the egg freezing process less nerve racking for me and made me feel confident about my decision overall. I would have never thought of wanting or needing to do this process if I never initially met with her!
Kindbody's strengths was definitely their communication, detailed information given, compassion towards their patients, careful care, and attentive appointments. I honestly don't really have any weaknesses to say for them, my experience was wonderful...The entire care team and nursing staff was wonderful. They were always a joy to speak with on my visits and always made sure I felt comfortable. Everything was always very efficient and quick as well which I appreciated
How was your experience with Abigail Armstrong at Kindbody - Los Angeles?
Dr. Armstrong always provided me with the best care and information when I would visit or message her. I never felt scared to ask questions as it was also a learning process for me and my body. She definitely made the egg freezing process less nerve racking for me and made me feel confident about my decision overall. I would have never thought of wanting or needing to do this process if I never initially met with her!
What's one piece of advice would you give a prospective patient of Abigail Armstrong at Kindbody - Los Angeles?
Ask as many questions as you want because it can be a lot of medical information to take, so asking away will only benefit you throughout the process and most importantly just trust the process! It can be a lot at once so taking everything one step at a time and know that it is most definitely worth it in the end. Each and every employee truly cares for you and your well being, it almost felt like my second home during the process! (in a good way)
During treatment, were you treated like a number or a human with Abigail Armstrong at Kindbody - Los Angeles?
Dr. Armstrong was always so personable and attentive when we met and answered any questions I had very thoroughly. I always felt a great level of comfort with her!
Describe the protocols Abigail Armstrong used in your cycles at Kindbody - Los Angeles and their degree of success.
It was very helpful to receive messages everyday in the Kindbody portal with video instructions for each dosage/medication and detailed instructions for each day. I also was required to take a blood thinners throughout the process and Dr. Armstrong would check in with me to make sure I wasn't having any reactions. They cared for me very closely which I greatly appreciated!
Describe your experience with your nurse at Kindbody - Los Angeles. (Assigned nurse: Amy Roberts)
The entire care team and nursing staff was wonderful. They were always a joy to speak with on my visits and always made sure I felt comfortable. Everything was always very efficient and quick as well which I appreciated
Describe your experience with Kindbody - Los Angeles.
Kindbody's strengths was definitely their communication, detailed information given, compassion towards their patients, careful care, and attentive appointments. I honestly don't really have any weaknesses to say for them, my experience was wonderful!
Describe the costs associated with your care under Abigail Armstrong at Kindbody - Los Angeles.
My treatment cost was very low due to my company's partnership with Kindbody!
10
Doctor
Abigail Armstrong
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kindbody - Los Angeles
Santa Monica
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5