Rated 8.9
Strongly recommend: 69%Neutral: 28%Don't recommend: 3%8.9
69% strongly recommend
14 reviews
LGBTQ+ Competent Care
LGBTQ+ Competent Care

Based on reviews from the LGBTQ+ community.

Humanity
9.2
9.2
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.2
9.2
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
8.3
8.3
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Responsiveness
7.7
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Edward Via Virginia College of Osteopathic Medicine
Residency
Virginia Tech Carilion School of Medicine
Fellowship
University of Louisville

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Adrienne Gentry works in 1 office at

Florida Institute for Reproductive Medicine
Rated 8.9
Strongly recommend: 76%Neutral: 16%Don't recommend: 9%8.9

Explore Clinic
FIRM Jacksonville South
836 Prudential Dr
Jacksonville, FL 32207

14 patient reviews

LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
NPS
0
NPS
0
Age 22
European
Only Doc Seen
IUI With Other Docs
LGBTQ+
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Gentry refused to treat me because my BMI was too high... explained the basics of conception to us fairly well and then outlined the treatment plan. Only then did she tell me that I was ineligible for care from her practice unless I lost enough weight to lower my BMI to the BMI cutoff of 40. Her justification was that above 40 I would be less likely to conceive and more likely to miscarry -- both true, but the difference in risk is marginal.
The clinic [Carilion Clinic] has a BMI limit of 40 -- if you are over this threshold, they will not treat you...The nursing staff was quick and efficient...The cost of one IUI cycle was about $500 before the cost of sperm, which is entirely dependent on which bank you use. For us, the cost was going to be about $1,500 per cycle...The nurses were very friendly and efficient. We didn't interact with them very much, but they were helpful and organized when we did. They clearly knew what they were doing.
How was your experience with Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute?
My wife and I (same sex couple) went in for a consult with Dr. Gentry. We haven't tried to conceive before and have no diagnosed infertility. I am planning to be the carrier. Dr. Gentry explained the basics of conception to us fairly well and then outlined the treatment plan. Only then did she tell me that I was ineligible for care from her practice unless I lost enough weight to lower my BMI to the BMI cutoff of 40. Her justification was that above 40 I would be less likely to conceive and more likely to miscarry -- both true, but the difference in risk is marginal. I understand the risks and am fully willing to try to conceive at this weight. Throughout the whole process she made me feel like my weight was dangerous and all my fault (even thought I have a pretty significant diagnosed disorder that contributes to it), and basically said that if we weren't able to get pregnant or if we experienced a miscarriage I would be responsible for it simply because I'm overweight. She basically said that I didn't deserve to have a baby unless I lost weight and got "healthy." I am trying not to believe her but honestly this took a huge toll on my mental health. Another note for LGBTQ+ folks, she gave us a very long, disingenuous speech about how she personally was fighting for LGBTQ rights and told us about a protest she went to. It felt very fake and like the treatment we often get from people who are trying so hard to prove that they aren't homophobic that they forget they're talking to real people and not the whole of the LBGBTQ community.
What's one piece of advice would you give a prospective patient of Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute?
She seems like she would be a perfectly fine doctor for a straight couple with conventional bodies -- which I don't think is a very big section of the fertility community.
During treatment, were you treated like a number or a human with Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute?
Dr. Gentry refused to treat me because my BMI was too high. She said the Carilion Reproductive Medicine & Fertility practice has a BMI limit for treatment. As far as I know, public health has trended far away from using BMI as an indicator of health, but apparently Dr. Gentry hasn't heart about that.
Describe the protocols Adrienne Gentry used in your cycles at Shady Grove Fertility Virginia - Jones Institute and their degree of success.
We were planning to do IUI. The practice lets you select your own donor sperm from any bank you choose. We were directed to base most of our decision of which donor to choose on how many successful live births the donor had produced. She recommended we buy at least three vials at a time. The practice has cryo storage on-site. She does use Clomid for all couples, even if there are no known fertility issues. She does a hysterosalpingography on every patient, along with the FDA-required testing, along with a baseline ultrasound and one at ovulation each month.
Describe your experience with the nursing staff at Shady Grove Fertility Virginia - Jones Institute.
The nurses were very friendly and efficient. We didn't interact with them very much, but they were helpful and organized when we did. They clearly knew what they were doing.
Describe your experience with Shady Grove Fertility Virginia - Jones Institute.
The clinic has a BMI limit of 40 -- if you are over this threshold, they will not treat you. Dr. Gentry took a good amount of time with us even for our first consult, which was nice. She explained things clearly and often asked if we had questions. The nursing staff was quick and efficient.
Describe the costs associated with your care under Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute.
The cost of one IUI cycle was about $500 before the cost of sperm, which is entirely dependent on which bank you use. For us, the cost was going to be about $1,500 per cycle.
0
Doctor
Adrienne Gentry
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
1 of 5
0
Clinic
Shady Grove Fertility Virginia - Jones Institute
Roanoke
NPS
Operations
2 of 5
Scheduling
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Consult
NPS
0
NPS
0
Age 42
1 IVF
Unexplained
Income $500K+
Only Doc Seen
Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
We paid for consultation [wioth Dr. Adrienne Gentry] and sent medical records prior to appt...she took almost 20min of our paid consultation time to speak about her husband and kids...She said read our medical records and if we are still as medical records stated not interested to use Donor Egg I cannot HELP YOU
[ Florida Institute for Reproductive Medicine] Insensitive to patients feelings and inconsiderate...are more interested to sale donor eggs instead of helping patients...They did not submit the correct forms on time to my insurance for billing process...even if that means skipping patients wish and make them use donor egg or denied them from any treatment
How was your experience with Adrienne Gentry at Florida Institute for Reproductive Medicine?
We paid for consultation and sent medical records prior to appt. When we arrived she took almost 20min of our paid consultation time to speak about her husband and kids, her husband job and he is being an engineer, etc. She was very chatty about her personal life and laughing mood. We did not mind at first but when took almost 20 min and my husband was scheduled to be back to work on time we didn’t want waste more time and had to change the conversation subject by asking her about fertility treatment and plan. Finally she talked about us! She said read our medical records and if we are still as medical records stated not interested to use Donor Egg I cannot HELP YOU. Yes, after all that laughing and jokes wasting our time, money and playing with our emotions we heard that rejection and her reason was because AGE over 40. What was unprofessional and insensitive to us her behavior how she knowingly wasted our time not just our money and all laughing chit chatting just to say at end that not offering us help. Just outrageous!
What's one piece of advice would you give a prospective patient of Adrienne Gentry at Florida Institute for Reproductive Medicine?
If you are 40 or older and want have your own baby and use your own egg definitely think twice before wasting your money and time with this dr
During treatment, were you treated like a number or a human with Adrienne Gentry at Florida Institute for Reproductive Medicine?
Showed no compassion, care or empathy
Describe your experience with Florida Institute for Reproductive Medicine.
Insensitive to patients feelings and inconsiderate . They are more interested to sale donor eggs instead of helping patients and more concerned to keep their higher success rate by making people get pregnant quick and easy way even if that means skipping patients wish and make them use donor egg or denied them from any treatment
Describe the costs associated with your care under Adrienne Gentry at Florida Institute for Reproductive Medicine.
Too high for bad service offered
What specific things went wrong at Florida Institute for Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
Describe the specific things that went wrong at Florida Institute for Reproductive Medicine.
They did not submit the correct forms on time to my insurance for billing process
0
Doctor
Adrienne Gentry
NPS
Humanity
1 of 5
Communication
1 of 5
Trustworthiness
2 of 5
Compassion
1 of 5
Explained risks
2 of 5
Adaptability
1 of 5
0
Clinic
Florida Institute for Reproductive Medicine
FIRM Jacksonville South
NPS
Operations
1 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Unsuccessful
NPS
7
NPS
8
Age 35 - 36
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Immunological
Income $100K - $199K
2nd of 2 Docs
IVF With Other Docs
Donor Eggs With Other Docs
Neutral
Neutral
Unsuccessful
Strengths [of Dr. Gentry] include overall friendly demeanor, interest in medical history and figuring out the best plan for you. Willing to get creative if needed. I don’t feel like she is a “one size fits all” in regards to treatment. Takes time to get to know you and understand your medical situation. Weaknesses include being a bit dismissive when I’ve brought up concerns...She feels like a friend who is rooting for you
it seems like doctors and staff [at FIRM] aren’t always on the same page. I have received conflicting advice before. And also, cosmetically, the offices are a bit dated...My actual doctor was not in call/out of the office and I was not able to get in touch with her....I have loved working with Emory [a nurse]. She is helpful, responsive, knowledgeable and sympathetic...$30,000 guarantee program for donor eggs $1,000 out of pocket for HSG $500 for anesthesia for hysteroscopy hundreds of dollars out of pocket for ultrasounds, $4500 for transfers, $7-8,000 to thaw eggs/fertilize & transfer
How was your experience with Adrienne Gentry at Florida Institute for Reproductive Medicine?
Strengths include overall friendly demeanor, interest in medical history and figuring out the best plan for you. Willing to get creative if needed. I don’t feel like she is a “one size fits all” in regards to treatment. Takes time to get to know you and understand your medical situation. Weaknesses include being a bit dismissive when I’ve brought up concerns. For example, I had my thyroid tested about 2 weeks before my transfer and it was great. I asked to have it tested again just a few days before and she said “don’t worry, it will be fine.” And I had it tested 4 days after my transfer (lab ordered by endocrinologist/other doctor) and it was out of range/unsafe level for pregnancy.
What's one piece of advice would you give a prospective patient of Adrienne Gentry at Florida Institute for Reproductive Medicine?
You can trust she is going to guide you well and she truly desires to help you have a child(ren). But also to do research on your own and advocate for yourself. You may need to stand strong on requests for testing (or whatever you believe will help you succeed).
During treatment, were you treated like a number or a human with Adrienne Gentry at Florida Institute for Reproductive Medicine?
Dr Gentry is a warm and caring person. I definitely feel like she cares, and that her success is based on the success of her patients becoming parents. She feels like a friend who is rooting for you. I will say you still need to advocate for yourself with her, she was a bit dismissive with me regarding my concerns about my thyroid levels.
Describe the protocols Adrienne Gentry used in your cycles at Florida Institute for Reproductive Medicine and their degree of success.
I saw a different doctor at FIRM first, resulting in a transfer and healthy pregnancy in 2020. My son was born breech, but full term. So my first transfer with Dr Gentry, we just followed the same protocol with my son. Unfortunately, as soon as my body realized it was pregnant, I had a severe autoimmune reaction and no one knew why or what to do to help. That transfer resulted in chemical pregnancy. Second transfer with Dr Gentry, she revised my protocol to an immune protocol, which consisted of low dose of steroids, Claritin and Pepcid starting the day after my transfer. Unfortunately, it did not help. I had the same exact reaction/same timing and same result. Dr Gentry conferred with other doctors in the practice and within her medical community, no one knew what to do or how to proceed. So I am now under the care of a reproductive immunologist as well as Dr Gentry.
Describe your experience with your nurse at Florida Institute for Reproductive Medicine. (Assigned nurse: Emory)
I have loved working with Emory. She is helpful, responsive, knowledgeable and sympathetic.
Describe your experience with Florida Institute for Reproductive Medicine.
Strengths are that myself as well as so many others I know have become parents with help from FIRM. Overall, a great clinic. Weaknesses are it seems like doctors and staff aren’t always on the same page. I have received conflicting advice before. And also, cosmetically, the offices are a bit dated. Comfortable but outdated. Not that I go there for the aesthetics.
Describe the costs associated with your care under Adrienne Gentry at Florida Institute for Reproductive Medicine.
$30,000 guarantee program for donor eggs $1,000 out of pocket for HSG $500 for anesthesia for hysteroscopy hundreds of dollars out of pocket for ultrasounds, $4500 for transfers, $7-8,000 to thaw eggs/fertilize & transfer
Describe Adrienne Gentry's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Florida Institute for Reproductive Medicine.
She is a proponent for eSET. However I believe she is willing to transfer multiples if after being informed of all the risks, her patients still chose that option and taking into consideration other factors (age/embryo quality/medical history, etc)
What specific things went wrong at Florida Institute for Reproductive Medicine?
  • Provided conflicting information
Describe the specific things that went wrong at Florida Institute for Reproductive Medicine.
I received conflicting advice from doctors and staff in a time of great need for care and guidance. My actual doctor was not in call/out of the office and I was not able to get in touch with her.
7
Doctor
Adrienne Gentry
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Florida Institute for Reproductive Medicine
FIRM Jacksonville South
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2023, Successful
NPS
10
NPS
10
Age 27
1 Fertility Medications
Endometriosis
Tubal Blockage
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Gentry is the most compassionate doctor as well as the most knowledgeable...does the most current research...dives into your health and does further testing for anything that may result in miscarriage or no pregnancy...tests resulted in us knowing we had a blocked tube & in the end resulted in a healthy pregnancy.
[Florida Institute for Reproductive Medicine] Strengths are they are always organized, compassionate, friendly, welcoming and overall just wonderful people who are willing to do anything for you...work around busy schedules and will get you in as fast as possible. Willing to change appintments if needed. No weaknesses
How was your experience with Adrienne Gentry at Florida Institute for Reproductive Medicine?
Dr. Gentry is the most compassionate doctor as well as the most knowledgeable. She does the most current research and truly does everything she can to give you the best chance of becoming pregnant. She also dives into your health and does further testing for anything that may result in miscarriage or no pregnancy. She is the best Doctor and we love her dearly.
What's one piece of advice would you give a prospective patient of Adrienne Gentry at Florida Institute for Reproductive Medicine?
Trust her and be patient as she is doing everything in her power to get you pregnant. She may cancel a cycle, but it is in your best interest so just always trust her.
During treatment, were you treated like a number or a human with Adrienne Gentry at Florida Institute for Reproductive Medicine?
She truly cares about her patients and fully explains every detail of your diagnosis and how it is different from a normal person.
Describe the protocols Adrienne Gentry used in your cycles at Florida Institute for Reproductive Medicine and their degree of success.
Genetic testing on me and my husband to show any risks for our embryos. Saline sonogram to make sure no abnormal spots on uterus. HSG to test tubes. Bloodwork to make sure levels were normal, along with thyroid antibodies. These tests resulted in us knowing we had a blocked tube & in the end resulted in a healthy pregnancy.
Describe your experience with your nurse at Florida Institute for Reproductive Medicine. (Assigned nurse: Emery )
Always willing to fill medications, answer any question and to help you feel comfortable with any procedures. She’s a blessing!
Describe your experience with Florida Institute for Reproductive Medicine.
Strengths are they are always organized, compassionate, friendly, welcoming and overall just wonderful people who are willing to do anything for you. They work around busy schedules and will get you in as fast as possible. Willing to change appintments if needed. No weaknesses
Describe the costs associated with your care under Adrienne Gentry at Florida Institute for Reproductive Medicine.
Insurance covered a good bit. They were able to give us the best prices, along with information on grants.
10
Doctor
Adrienne Gentry
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Florida Institute for Reproductive Medicine
FIRM Jacksonville South
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 29 - 30
Uterine Fibroids
Income $100K - $199K
Operations
1st of 2 Docs
8 IUI With Other Docs
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Gentry has always treated myself and my wife with the utmost respect. She takes the time to explain everything in detail and is very responsive via email and telephone...[she] was very knowledgeable of what was needed for my treatment being in an LGBTQ relationship...[she] has been sensitive to our needs and concerns and has spent the time to walk us through our options for future treatment.
The [Carilion Clinic] front office staff and nursing staff at this clinic are always welcoming and accommodating...Cycle ultrasounds were around $165 and insemination is around $240...We have had nothing but good experiences with the clinic. Our insurance company has been a pain to deal with at times and any time that I needed to reach out and get a receipt or explanation of care the clinic has been more than accommodating.
How was your experience with Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute?
My wife and I have had nothing but great experiences with Dr. Gentry. She is knowledgeable, she responds in a very timely manner, and has always taken the time to explain the various aspects of my treatment. We would 100% recommend her for fertility care. Our treatment plan did not come to fruition as we had originally anticipated due to fibroids that had to be removed over a few surgeries. Through the surgeries and various procedures I have had done, Dr. Gentry has been sensitive to our needs and concerns and has spent the time to walk us through our options for future treatment.
What's one piece of advice would you give a prospective patient of Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute?
Some fertility clinics have a backlog for new patients (not sure that there currently is with this clinic) but we are so glad that we chose to wait and work with Dr. Gentry. My piece advice would be not to wait and to go ahead and get in for a consultation :)
During treatment, were you treated like a number or a human with Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute?
Dr. Gentry has always treated myself and my wife with the utmost respect. She takes the time to explain everything in detail and is very responsive via email and telephone.
How competent was Adrienne Gentry at LGBTQ+ care?
Dr. Gentry was very knowledgeable of what was needed for my treatment being in an LGBTQ relationship. She is always respectful and welcoming.
Describe your experience with the nursing staff at Shady Grove Fertility Virginia - Jones Institute.
The front office staff and nursing staff at this clinic are always welcoming and accommodating.
Describe your experience with Shady Grove Fertility Virginia - Jones Institute.
We have had nothing but good experiences with the clinic. Our insurance company has been a pain to deal with at times and any time that I needed to reach out and get a receipt or explanation of care the clinic has been more than accommodating.
Describe the costs associated with your care under Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute.
Cycle ultrasounds were around $165 and insemination is around $240.
10
Doctor
Adrienne Gentry
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
LGBTQ+ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Virginia - Jones Institute
Roanoke
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
LGBTQ+ Care
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
10
NPS
10
Age 30 - 31
2 IUI
Unexplained
European
Income $50K - $99K
Operations
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Gentry is so personable, and she truly understands what couples are going through. She gives advice and direction based off of your personal situation...is incredibly open and honest about treatment, rates of success, side effects, etc. I didn't experience a single thing during treatment that I wasn't advised about beforehand. She is knowledgeable in all things fertility related and I absolutely trust her judgement. She never made me feel as though I was just a number, and never belittled any of my concerns.
The staff [at Carilion Clinic] is made up of several nurses who struggled with fertility themselves, and received care at this clinic. They have the personal experiences to share and truly understand what the patients are going through...The entire IUI (Medications, Ultrasounds, IUI procedure) was about $700...The clinic is so welcoming and inviting. Celia, at the front desk, is the epitome of the person you'd want as the first face patients see when they come through the door. The staff always speaks to the patients like they are old friends, not as though they are just another body coming through the facility.
How was your experience with Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute?
Dr. Gentry is incredibly open and honest about treatment, rates of success, side effects, etc. I didn't experience a single thing during treatment that I wasn't advised about beforehand. She is knowledgeable in all things fertility related and I absolutely trust her judgement. She never made me feel as though I was just a number, and never belittled any of my concerns.
What's one piece of advice would you give a prospective patient of Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute?
You will receive a lot of information at your consultation, take notes.
During treatment, were you treated like a number or a human with Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute?
Dr. Gentry is so personable, and she truly understands what couples are going through. She gives advice and direction based off of your personal situation.
Describe the protocols Adrienne Gentry used in your cycles at Shady Grove Fertility Virginia - Jones Institute and their degree of success.
My consultation was in December. I had a Saline Ultrasound the following week, and in January my first IUI was scheduled. I had my baseline ultrasound around CD3, took Clomid on CD5-9, had my mid-cycle ultrasound to check my follicles on CD11, trigger shot on CD12, and the IUI procedure on CD13. For this cycle, I had three follicles. Unfortunately the IUI failed. In February when my next cycle started, I scheduled my baseline ultrasound to set up IUI #2. At that appointment I learned that the Clomid caused me to produce two cysts on my ovaries. I wouldn't be able to proceed with an IUI that cycle and would have to try again in March. Dr. Gentry advised that since the Clomid made me produce cysts, we wouldn't be trying that medication again. My next IUI would be paired with Letrozole. Her rationale was that if I had that reaction to the Clomid, I probably wouldn't have it with the Letrozole. When my cycle began in March, I went in for my baseline ultrasound, and everything was clear. This time I took Letrozole on CD5-9, had my mid-cycle ultrasound on CD10, trigger shot on CD13, and IUI on CD15. For this cycle I had four follicles. Unfortunately, that IUI also failed. When my next cycle started I called the clinic to set up my next baseline ultrasound, but due to COVID-19 all new cycles have been postponed. I was advised to call back in April once my cycle began again to see if the clinic was back up and running. I completely understood why the clinic wasn't starting new cycles, I just wish I could've gone in for a baseline ultrasound to see if I had the same reaction to the Letrozole that I had with the Clomid.
Describe your experience with the nursing staff at Shady Grove Fertility Virginia - Jones Institute.
The staff is made up of several nurses who struggled with fertility themselves, and received care at this clinic. They have the personal experiences to share and truly understand what the patients are going through.
Describe your experience with Shady Grove Fertility Virginia - Jones Institute.
The clinic is so welcoming and inviting. Celia, at the front desk, is the epitome of the person you'd want as the first face patients see when they come through the door. The staff always speaks to the patients like they are old friends, not as though they are just another body coming through the facility.
Describe the costs associated with your care under Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute.
The entire IUI (Medications, Ultrasounds, IUI procedure) was about $700.
10
Doctor
Adrienne Gentry
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Virginia - Jones Institute
Roanoke
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
8
Age 28
Male Factor
Unexplained
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Too early to know
had a miscarriage the year before, [Dr. Gentry] did not just brush over that...stopped and expressed her condolences and reminded us that while her goal is to help us have a family, that doesn’t mean our first baby isn’t important...also knows I struggle with my weight...said to use our patient portal as my accountability partner if needed...You won’t get “cut and paste” “cookie cutter” type responses from her.
[Carilion Clinic] is a smaller clinic...only two doctors there...beneficial so that they can get to know you better. But it can also cause longer waits at times...I was put in a room (already undressed) and had to wait 45 minutes for [doctor] to come in. I get anxiety around doctors so that was not a good day...The hospital they affiliate with is right down the road so if you have to go there for anything it’s convenient.
How was your experience with Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute?
Dr. Gentry is very personable. She takes the time to get to know her patients and you can feel how much she cares. When I first met her I told her I had had a miscarriage the year before, she did not just brush over that. In that moment she stopped and expressed her condolences and reminded us that while her goal is to help us have a family, that doesn’t mean our first baby isn’t important. She said that during this process if we struggle with anything due to fear etc. from that previous miscarriage to be open and let her know so she can help us through it. She also knows I struggle with my weight. She said to use our patient portal as my accountability partner if needed. She loves to help her patients. She gave pointers on how I could lose weight. We communicate weekly about what I’ve been doing and how that has or hasn’t helped me. I have communicated with her when our baby’s due date approached in 2019 and how I felt not having a baby to bring home. She took time to talk with me about it and not just say oh I’m sorry and move on. She has checked in with me if I don’t reach out to her first. She is genuinely excited to help families grow their families
What's one piece of advice would you give a prospective patient of Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute?
When she says she wants to be there for you, she means it. Don’t be afraid to open up to her. You won’t get “cut and paste” “cookie cutter” type responses from her. She genuinely cares for her patients.
During treatment, were you treated like a number or a human with Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute?
She took time to get to know us as people and as a couple. Using that to help understand how to handle our situation and needs. She also loves to use the patient portal to communicate. She responds to messages quickly, and they’re personal answers not just “cookie cutter” to say she responded. Even in text you can tell she cares about you as a person!
Describe your experience with the nursing staff at Shady Grove Fertility Virginia - Jones Institute.
I didn’t have much interaction with the nurses. Mainly it was to check weight and blood pressure and assign me to a room. One issue I did have, is that I’ve always been told when taking BP you should be still and not talking. One nurse there always checked my BP while asking me to move my arm for something else as well as continuing to ask questions for my chart. It just felt like she was trying to hurry the process along so she could be done.
Describe your experience with Shady Grove Fertility Virginia - Jones Institute.
This is a smaller clinic. There are only two doctors there. This is beneficial so that they can get to know you better. But it can also cause longer waits at times. Dr. Gentry was out of the office when I had to schedule my water ultrasound (it has to be done at a certain time of your cycle) so the other doctor performed it. I was put in a room (already undressed) and had to wait 45 minutes for that doctor to come in. I get anxiety around doctors so that was not a good day. That was the longest wait I’ve had there, with Dr Gentry I’ve been seen within 5 minutes of entering a room. The hospital they affiliate with is right down the road so if you have to go there for anything it’s convenient.
Describe the costs associated with your care under Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute.
I had a copay each visit. We have not got to treatments yet, but we discussed prices. IUI is about $710 and is to be paid as steps are completed. Her reasoning is so you don’t pay for a full procedure and then something not get done. For example if she found I hyper-ovulated and had too many mature eggs to do the IUI I wouldn’t be charged for the remainder of the procedure, just the parts I had actually completed. I can’t remember the total for IVF.
10
Doctor
Adrienne Gentry
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
8
Clinic
Shady Grove Fertility Virginia - Jones Institute
Roanoke
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 27 - 28
3 IUI
PCOS
European
Ashkenazi Jewish
Income $0 - $49K
Only Doc Seen
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Gentry will walk you through everything each step of the way...We never feel rushed or overlooked...we have completed 3 medicated IUI cycles (using Letrozole and Ovidrel), an HSG "tube test", and we are continuing treatment as I have not yet become pregnant...It is always important to my wife and I to find doctors that are welcoming and affirming to the LGBTQ+ Community - and naturally, we were nervous going into our first appointment with Dr. Gentry
nursing staff [at Carilion Clinic] has been equally informative, compassionate, and respectful. I have always felt equally comfortable in their care. Ashely Byrd [nurse], who has performed my 3 IUIs has always been wonderful and ensures my comfort and understanding throughout each procedure...The clinic itself is always very clean and well-lit - bathroom, exam rooms, waiting area, etc...Celia who checks us in and out, schedules our appointments, etc is so kind and welcoming and always knows me by name when I come in; all of the nursing staff has been wonderful, and the other doctor at the clinic
How was your experience with Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute?
My wife and I (same-sex couple) started seeing Dr. Gentry in January of 2019 to consult about IUI with donor sperm. We were referred to this clinic by another LGBTQ+ couple in the area and feel like we were so lucky to have found Dr. Gentry on our journey to becoming parents. Dr. Gentry has been respectful, welcoming, very informative, and has always made us feel 100% comfortable throughout out treatment - at every appointment. When we first started, we were a bit naive to just how long our journey could possibly end up taking - we thought, okay, we just need to come to this clinic to have them perform the IUI with donor sperm for us and that's that. At our consultation, Dr. Gentry asked me to lose a certain amount of weight before my first treatment cycle and said that we could continue with our pre-treatment labs and work-ups in the mean time. I successfully did this and we continued on. After my first baseline, we realized I needed surgery to remove a benign but problematic cyst that was blocking access to my uterus. Dr. Gentry performed the surgery herself and truly eased my nervousness about having my first surgery ever - I was so thankful to know I had a brilliant, compassionate doctor to get me through this. Since then, we have completed 3 medicated IUI cycles (using Letrozole and Ovidrel), an HSG "tube test", and we are continuing treatment as I have not yet become pregnant. Although I have no gotten pregnant yet, and we have had setbacks (solely because of naturally occuring circumstances/PCOS/etc) - I am still so grateful to have Dr. Gentry doing everything she can to get us the results we all want. It is always important to my wife and I to find doctors that are welcoming and affirming to the LGBTQ+ Community - and naturally, we were nervous going into our first appointment with Dr. Gentry; however, once we were in the door we quickly realized we were in good, safe, company. Dr. Gentry has never treated us differently or as "others"; she has never made us feel discriminated against or judged by any means. Dr. Gentry, from the beginning and throughout, has thoroughly explained each step of the processes we are doing, why we are doing each step, and has made sure we understand everything before and during treatment...and she is always checking in during your appointments/procedures to make sure you are comfortable. Don't be afraid to ask questions; better yet - ask ALL the questions! No question is silly or too small - even if they are basic reproductive questions, Dr. Gentry is happy to make sure you are not in the dark for any part of your treatment. We never feel like we are being rushed out of the room or that we don't have time to address all of our needs and questions. Aside from Dr. Gentry's professional knowledge and and skills - she is also a great "people person"... she will always be direct and truthful, as that is always important to your medical care, but she always deliver information/results/etc with compassion and will almost certainly make you laugh in the process. 10/10 would recommend Dr. Gentry - she is an amazing doctor and person.
What's one piece of advice would you give a prospective patient of Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute?
Come prepared with questions, an open mind, and relax! Dr. Gentry will walk you through everything each step of the way.
During treatment, were you treated like a number or a human with Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute?
Dr. Gentry has always made my wife and I feel completely comfortable, informed, and respected while in her care. Dr. Gentry always takes the time to thoroughly explain what we're doing, why we're doing it, and why we're doing it THIS way. We are encouraged to ask as many questions as we need and she always takes the time to answer them in a way we can easily understand - hand drawn pictures included! :) We never feel rushed or overlooked by Dr. Gentry or her nurses/staff.
Describe the protocols Adrienne Gentry used in your cycles at Shady Grove Fertility Virginia - Jones Institute and their degree of success.
For each medicated cycle, once my period started - that counts as Cycle Day 1. On CD1, I call the clinic and schedule an appointment to have my Baseline ultrasound done - this is the ultrasound to take a look at my uterus lining, check to see if there are any problematic cysts, and generally to see if I am ready to begin fertility drugs (in my case, letrozole). If all is well at my baseline then I start Letrozole for 5 days to encourage growth of follicles before ovulating. Around day 14 of my cycle I will go back into the clinic for my Midcycle scan which is the ultrasound to see if I have any follicles, how many, and to measure them. The number of follicles that I have and their size will determine how soon after that I will administer my trigger shot (ovidrel) at home. (If there are too many follicles, typically more than 3 - then the cycle will be cancelled to prevent a possibility of high order pregnancy) After my trigger shot, I will go in to the clinic for my IUI typically between 30-36 hours later. The IUI is performed by Dr. Gentry's fertility nurse (who is wonderful!). After IUI, you enter the "2 week wait" - proceed as if you are pregnant (no drinking, smoking, no tylenol, etc - a do/don't list is given to you). At the end of your 2 week wait, if you have no gotten your period yet, take a pregnancy test - if it is positive, call the clinic to schedule a blood test; if it is negative - you will be directed to call the clinic once your period starts to schedule your next baseline, assuming you are proceeding with treatment.
Describe your experience with your nurse at Shady Grove Fertility Virginia - Jones Institute. (Assigned nurse: Ashley Byrd)
Dr. Gentry's nursing staff has been equally informative, compassionate, and respectful. I have always felt equally comfortable in their care. Ashely Byrd, who has performed my 3 IUIs has always been wonderful and ensures my comfort and understanding throughout each procedure.
Describe your experience with Shady Grove Fertility Virginia - Jones Institute.
Carillon Clinic RMF has been everything we could've hoped for in our fertility journey. Celia who checks us in and out, schedules our appointments, etc is so kind and welcoming and always knows me by name when I come in; all of the nursing staff has been wonderful, and the other doctor at the clinic, Dr. Evans-Hoeker has been great during the visits I have seen her when Dr. Gentry has been in surgery. The check in process is always quick and efficient, wait times are typically very short - there is a TV in the waiting area, coffee station, magazines. The clinic itself is always very clean and well-lit - bathroom, exam rooms, waiting area, etc.
Describe the costs associated with your care under Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute.
Baseline ultrasound - $163, Letrozole - no cost with my insurance; otherwise, I believe it's under $20, "trigger shot" (ovidrel) about $100, Midcycle scan $163, Insemination $260
10
Doctor
Adrienne Gentry
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Virginia - Jones Institute
Roanoke
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
9
Age 27
Tubal Blockage
European
Income $50K - $99K
Teacher
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Gentry was candid in her communication every step of the process, which I deeply appreciate. Though, she still shared a great level of respect and empathy towards me, especially as I was diagnosed with a rare uterine anomaly. This helped me, and my spouse, to navigate each step of our infertility journey.... She has been completely open and straightforward about how she approaches infertility as a whole, I went through three tests, HSG, water ultrasound, and sperm analysis, then she determines what the root cause of the problem.
The clinic [Carilion Clinic] looks a little older in the picture on Google, but the inside looks up to date and nicer looking. The parking lot is a little small, but the location makes up for it. It isn't too busy to get in and out of there. The clinic's waiting room has an array of magazines, TV, and coffee/hot cocoa maker for the patients'. Each visit I have waited about 5- 10 minutes before being seen. ONE visit I had to wait about 20 minutes, but was notified before my appointment that the doctor was running late with a prior patient (due to the patient's surgery running late).
How was your experience with Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute?
Honestly, I cannot think of anything bad about Dr. Gentry. I fully trust her in our infertility journey and this is why. She has been completely open and straightforward about how she approaches infertility as a whole, I went through three tests, HSG, water ultrasound, and sperm analysis, then she determines what the root cause of the problem. I feel like she is on our team to finding out the problem and reaching the goal of having a baby. My husband and I have been trying for 2.5 years and finally searched for a fertility doctor in our area. Now we will be moving forward towards an IVF cycle later this year. Dr. Gentry is willing to know her limits, or rather experience, and ask for help when needed. This is admirable in my opinion! I recently underwent surgery and she had a fellow doctor help out who specialized in the type of surgery I needed for tubal blockage with a rare uterine anomaly, unicornuate uterus. Dr.Gentry is able to relate in most instances, but can still keep boundaries between her patients and isn't overbearing or conceited. Dr. Gentry encourages for questions to be asked at any time, whether in person or online, and she takes personal time to answer them. Like I said, I am extremely satisfied with my care as a patient of going to Dr. Adrienne Gentry. I have no reason to find another fertility doctor and receive a second opinion. If you are in the Roanoke area, I would highly recommend seeing Dr. Gentry!
What's one piece of advice would you give a prospective patient of Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute?
Don't be afraid to ask questions! Any question is a good question, even if it's re-learning the basic of female anatomy! :)
During treatment, were you treated like a number or a human with Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute?
Dr. Gentry was candid in her communication every step of the process, which I deeply appreciate. Though, she still shared a great level of respect and empathy towards me, especially as I was diagnosed with a rare uterine anomaly. This helped me, and my spouse, to navigate each step of our infertility journey.
Describe the protocols Adrienne Gentry used in your cycles at Shady Grove Fertility Virginia - Jones Institute and their degree of success.
I find that my story is a little different than most. I haven't been on any fertility drugs on any cycle. I don't know if this is the place to share it all of why that is the case, so I will give a brief overview. My husband and I have been trying to conceive for 2 years with no luck. With this fertility doctor, I met with her and went through two tests, Hysterosalpingography (HSG) and Sonohysterography (Water Ultrasound) and my husband went through a Sperm Analysis. These three tests results should identify if there is a problem and what the cause of it is. Sperm results came back and they were great. In the middle of the Water Ultrasound, Dr. Gentry shared a concern with me. Though, wanted to get the HSG before confirming anything. I had the HSG and boy was it PAINFUL. I opted not to take a pain reliever beforehand, but took one afterwards. Again, Dr. Gentry shared her thoughts of what I might have, a unicornuate uterus, but wanted to do an MRI before confirming the diagnosis. I had the MRI and received the results back in a timely manner. The diagnosis was confirmed and was told I had a blocked tube as well. I was given three options and the risks of all of them. I decided to go through with a tubal removal procedure and IVF. I just had surgery and have recovered mostly. I will do an IVF cycle with Dr. Gentry in a few months.
Describe your experience with the nursing staff at Shady Grove Fertility Virginia - Jones Institute.
The nurses were wonderful! They followed protocol and policies of the clinic, even though it was annoying to get asked whether or not I was taking the same medications each visit. The nurses were compassionate and caring. They also explained what would happen on each visit and made sure I felt comfortable.
Describe your experience with Shady Grove Fertility Virginia - Jones Institute.
The clinic looks a little older in the picture on Google, but the inside looks up to date and nicer looking. The parking lot is a little small, but the location makes up for it. It isn't too busy to get in and out of there. The clinic's waiting room has an array of magazines, TV, and coffee/hot cocoa maker for the patients'. Each visit I have waited about 5- 10 minutes before being seen. ONE visit I had to wait about 20 minutes, but was notified before my appointment that the doctor was running late with a prior patient (due to the patient's surgery running late). The front desk/receptionist is very kind and has good communication skills! One of the great things about this clinic is they have you set up an online account in their system that lets you know of the upcoming appointments, any test results, billing information, and online communication between you and the doctor, nurse, or receptionist. That is my favorite part of the clinic. I just don't have to wonder about those things or wait for them to go through the mailing system. I love the swift response of the online message center as well! Overall, it is a great clinic to go to!
Describe the costs associated with your care under Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute.
My insurance covered the basic infertility diagnosis and tests of underlying medical treatment. (Them 80% and me 20%). I am grateful for that. I don't remember the details of the costs with that. Moving forward with IVF in the state of Virginia will be a headache. It is currently not covered through insurance, to my knowledge. It would be nice if there was something, anything, covered for the IVF process.
Describe Adrienne Gentry's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Virginia - Jones Institute.
With my current diagnosis of having a unicornuate uterus, I will be considered high risk pregnancy as is and so my doctor's approach will be doing a single embryo transfer. I will not be able to have a multiple embryo transfer due to my uterus not being full sized.
10
Doctor
Adrienne Gentry
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Shady Grove Fertility Virginia - Jones Institute
Roanoke
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
2019, Successful
NPS
10
NPS
10
Age 30
1 IUI
Income $100K - $199K
Only Doc Seen
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
Dr. Gentry was nothing but kind, warm and so helpful during my wife and I’s IUI treatment. She was professional and also made us feel like family...From our first consultation to our last ultrasound with her, she was communicative, helpful, professional and incredibly kind. She explained everything that was going to happen and made sure we understood the process. The fact that my wife and I were a same-sex couple made no difference in her treatment of us as patients and human beings. She was genuinely excited for us and we’ve told so many of our LGBTQ+ friends to visit her when they are ready. We couldn’t recommend Dr. Gentry more to anyone who needs a fertility doctor.
[The nurses at Carilion Clinic are] Courteous and kind and knowledgeable...This clinic has 2 wonderful doctors and a great nursing staff. They are efficient, knowledgeable, and very helpful. They are professional and clean. The only weakness I can think of is that the parking lot is small and tricky to navigate if full...We started with a consultation and then after we purchased our donor sperm and had our initial FDA blood work done, we started ultrasounds to track my cycle. If I remember correctly, we had 3 ultrasounds before our IUI procedure. After our IUI and then getting pregnant, we had one follow-up ultrasound before we graduated to our OB.
How was your experience with Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute?
Dr. Gentry was the best doctor we could have ever hoped for when my wife and I decided it was time to expand our family. From our first consultation to our last ultrasound with her, she was communicative, helpful, professional and incredibly kind. She explained everything that was going to happen and made sure we understood the process. The fact that my wife and I were a same-sex couple made no difference in her treatment of us as patients and human beings. She was genuinely excited for us and we’ve told so many of our LGBTQ+ friends to visit her when they are ready. We couldn’t recommend Dr. Gentry more to anyone who needs a fertility doctor.
What's one piece of advice would you give a prospective patient of Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute?
Ask questions! She is extremely knowledgeable and can answer the questions you have!
During treatment, were you treated like a number or a human with Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute?
Dr. Gentry was nothing but kind, warm and so helpful during my wife and I’s IUI treatment. She was professional and also made us feel like family.
Describe the protocols Adrienne Gentry used in your cycles at Shady Grove Fertility Virginia - Jones Institute and their degree of success.
We started with a consultation and then after we purchased our donor sperm and had our initial FDA blood work done, we started ultrasounds to track my cycle. If I remember correctly, we had 3 ultrasounds before our IUI procedure. After our IUI and then getting pregnant, we had one follow-up ultrasound before we graduated to our OB.
Describe your experience with the nursing staff at Shady Grove Fertility Virginia - Jones Institute.
Courteous and kind and knowledgeable.
Describe your experience with Shady Grove Fertility Virginia - Jones Institute.
This clinic has 2 wonderful doctors and a great nursing staff. They are efficient, knowledgeable, and very helpful. They are professional and clean. The only weakness I can think of is that the parking lot is small and tricky to navigate if full.
Describe the costs associated with your care under Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute.
It was a little over $1000 for services.
10
Doctor
Adrienne Gentry
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Virginia - Jones Institute
Roanoke
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 26
Diminished Ovarian Reserve
Unexplained
Native American
Income $0 - $49K
Nurse or HC Services
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Gentry has always been warm with me when talking to her. She explained everything in a way that myself and my significant other could understand... Responds quick to messages when sent through MyChart or telephone messages. She stays on top of treatment. She keeps me in the know when test results come back or when we need to take a different course of action and she explains everything for us where we can understand. And I fully feel like I know what is going on when I leave the visit!
The nurses [at Carilion Clinic] are excellent. So nice and caring. Most of them have lived the infertility life and that's what brought them to the clinic...I think the clinic was great overall. Very welcoming and friendly. Very easy to find. Front desk was very friendly upon coming to the office. I feel welcome at the office when I am seen. Easy to make an appointment with the front desk. Copay is due at the time of visit. The copay can not be billed.
How was your experience with Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute?
Dr. Gentry is friendly. Responds quick to messages when sent through MyChart or telephone messages. She stays on top of treatment. She keeps me in the know when test results come back or when we need to take a different course of action and she explains everything for us where we can understand. And I fully feel like I know what is going on when I leave the visit!
What's one piece of advice would you give a prospective patient of Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute?
Don't delay. Go see Dr. Gentry today. She is jumps right in and helps you make a plan for next steos in treatment
During treatment, were you treated like a number or a human with Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute?
Dr. Gentry has always been warm with me when talking to her. She explained everything in a way that myself and my significant other could understand. I really appreciate Dr. Gentry.
Describe the protocols Adrienne Gentry used in your cycles at Shady Grove Fertility Virginia - Jones Institute and their degree of success.
I have not started timed intercourse I will be starting at the beginning of May. This will be my first round of treatment overall. Newly diagnosed.
Describe your experience with the nursing staff at Shady Grove Fertility Virginia - Jones Institute.
The nurses are excellent. So nice and caring. Most of them have lived the infertility life and that's what brought them to the clinic.
Describe your experience with Shady Grove Fertility Virginia - Jones Institute.
I think the clinic was great overall. Very welcoming and friendly. Very easy to find. Front desk was very friendly upon coming to the office. I feel welcome at the office when I am seen. Easy to make an appointment with the front desk. Copay is due at the time of visit. The copay can not be billed.
Describe the costs associated with your care under Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute.
I have a copay. That has to be paid at the time of visit. I can not bill it. First visit is around $500. Ultrasounds vary. Meds vary. HSG unsure of cost. MRI was right at $5,000. I do have insurance through my job so that has helped
10
Doctor
Adrienne Gentry
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Virginia - Jones Institute
Roanoke
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 30
European
Income $50K - $99K
Only Doc Seen
IUI With Other Docs
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Adrienne Gentry] was willing to work us into her schedule on short notice, which was helpful. She was thorough in the explanation of her recommendations. After we left the office we had some follow up questions and she was quick to respond even though it was a Friday afternoon...My partner and I were seen for a fertility consult. We expected to be cleared, as there were no known fertility issues other than us being a same-sex couple who would need assistance with creating a family. After some tests and chart review we found out that we could potentially be facing some fertility issues after all. Adrienne recommended an HSG, an ultrasound and some blood work before she would move forward with IUI.
~400 for initial consultation including ultrasound ~700 per IUI cycle including two ultrasounds, trigger shot and IUI [at Carilion Clinic]...Patient flow was good. We hardly had to wait once we arrived, even though we were a bit early. Staff explained what we would be doing every step of the way and were happy to answer questions that we had. They were responsive to our questions outside of the office as well, including helping to get lab work coordinated.
How was your experience with Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute?
Adrienne was willing to work us into her schedule on short notice, which was helpful. She was thorough in the explanation of her recommendations. After we left the office we had some follow up questions and she was quick to respond even though it was a Friday afternoon.
What's one piece of advice would you give a prospective patient of Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute?
Go for it! Don’t be afraid to ask her questions.
During treatment, were you treated like a number or a human with Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute?
Adrienne was patient and kind with the many questions that my partner and I had. We were hit with some unexpected news during our visit and she was compassionate and understanding.
Describe the protocols Adrienne Gentry used in your cycles at Shady Grove Fertility Virginia - Jones Institute and their degree of success.
My partner and I were seen for a fertility consult. We expected to be cleared, as there were no known fertility issues other than us being a same-sex couple who would need assistance with creating a family. After some tests and chart review we found out that we could potentially be facing some fertility issues after all. Adrienne recommended an HSG, an ultrasound and some blood work before she would move forward with IUI.
Describe your experience with the nursing staff at Shady Grove Fertility Virginia - Jones Institute.
Nursing staff went out of their way to help us, even at the end of the day on a Friday.
Describe your experience with Shady Grove Fertility Virginia - Jones Institute.
Patient flow was good. We hardly had to wait once we arrived, even though we were a bit early. Staff explained what we would be doing every step of the way and were happy to answer questions that we had. They were responsive to our questions outside of the office as well, including helping to get lab work coordinated.
Describe the costs associated with your care under Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute.
~400 for initial consultation including ultrasound ~700 per IUI cycle including two ultrasounds, trigger shot and IUI
10
Doctor
Adrienne Gentry
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Virginia - Jones Institute
Roanoke
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
8
NPS
8
Age 37
Income $0 - $49K
Accountant
Only Doc Seen
LGBTQ+
Neutral
Neutral
Success w/ Doc Too early to know
The doctor [Dr. Gentry] seems very knowledgeable and attentive. She sometimes speaks to fast which made me feel like I was taking too much of her time and she was trying to finish the appointment quicker. She was careful and compassionate during procedures. ... The doctor was attentive and clear most of the time. She sometimes failed to give enough details about a condition.
The clinic is well equipped and clean. The rooms are comfortable and inviting. The building is easily accessible and situated in a nice part of the city. The parking lot has a lot of room. There is no MRI or tube test equipment in the building. ... They [nurses] were well organized. They were attentive and professional. They seems to know what they were doing.
How was your experience with Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute?
The doctor seems very knowledgeable and attentive. She sometimes speaks to fast which made me feel like I was taking too much of her time and she was trying to finish the appointment quicker. She was careful and compassionate during procedures.
What's one piece of advice would you give a prospective patient of Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute?
Ask the doctor to slow down when she talks to you
During treatment, were you treated like a number or a human with Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute?
The doctor was attentive and clear most of the time. She sometimes failed to give enough details about a condition.
Describe the protocols Adrienne Gentry used in your cycles at Shady Grove Fertility Virginia - Jones Institute and their degree of success.
Water ultrasound, MRI, Tube test. Some tests seemed redundant at first but proven to be necessary. They helped to determine the course of action.
Describe your experience with the nursing staff at Shady Grove Fertility Virginia - Jones Institute.
They were well organized. They were attentive and professional. They seems to know what they were doing.
Describe your experience with Shady Grove Fertility Virginia - Jones Institute.
The clinic is well equipped and clean. The rooms are comfortable and inviting. The building is easily accessible and situated in a nice part of the city. The parking lot has a lot of room. There is no MRI or tube test equipment in the building.
Describe the costs associated with your care under Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute.
Consultation $130 Ultrasound $170
Describe Adrienne Gentry's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Virginia - Jones Institute.
N/A
8
Doctor
Adrienne Gentry
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Shady Grove Fertility Virginia - Jones Institute
Roanoke
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
2023, Unknown Success
NPS
10
NPS
9
Age 30
2 IUI
1 IVF
Unexplained
Latinx
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Adrienne Gentry] is very thoughtful and knowledgeable and is always willing to help. She always made sure my questions were asked and never brushed me off or made me feel like i didn’t matter...treats you like a person and not just a patient and cares and tries to do everything possible to help You
[Florida Institute for Reproductive Medicine] is great they have done an amazing job always answer my questions I call once a day with a new questions and the nurses never seem annoyed...sometimes the doctor is in a further office in downtown and not always in the st Augustine office so you have to drive quite a bit
How was your experience with Adrienne Gentry at Florida Institute for Reproductive Medicine?
My experience with her is amazing she is very thoughtful and knowledgeable and is always willing to help. She always made sure my questions were asked and never brushed me off or made me feel like i didn’t matter
What's one piece of advice would you give a prospective patient of Adrienne Gentry at Florida Institute for Reproductive Medicine?
Always be truthful with yourself and with her on what your expectations are
During treatment, were you treated like a number or a human with Adrienne Gentry at Florida Institute for Reproductive Medicine?
Gentry was amazing she treats you like a person and not just a patient and cares and tries to do everything possible to help You
Describe your experience with Florida Institute for Reproductive Medicine.
I think the clinic is great they have done an amazing job always answer my questions I call once a day with a new questions and the nurses never seem annoyed. Only downside is sometimes the doctor is in a further office in downtown and not always in the st Augustine office so you have to drive quite a bit or if she’s not available you might have to see another doctor
10
Doctor
Adrienne Gentry
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Florida Institute for Reproductive Medicine
FIRM Jacksonville South
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5