Alan Copperman

The waiting room could definitely be improved in terms of atmosphere and furniture but don't let that turn you off. Sometimes classical music would be playing today's top hits and I really liked that when it was on. The colors in the waiting room were a little dark and dreary. Sometimes the phlebotomist didn't introduce themselves by name but kindly greeted me as I went back for blood work. My very first visit was a little confusing as I had never been to a monitoring appointment before and didn't know the process / what to expect and I didn't receive instructions from the front desk check in coordinators when you sign in. I think that all new patients that come in for their first monitoring appointment should be told what to expect and what the process entails (sign your name on the sticker with your doctors name, sit in the waiting room until your name is called by a nurse, go back and get your blood work done, go back into the waiting room and wait to be called for your ultrasound, following the ultrasound go to the check out desk and formally check out and speak with a billing coordinator.) I had to self navigate my first appointment but after the initial monitoring appointment I got the hang of things in terms of the process. The nurses were always very pleasant. The billing coordinators required retraining in terms of how to speak to patients compassionately during check out. I made RMA NY aware of this immediately and shortly after I provided this feedback the billing coordinator experience improved drastically. At the end of the day, all I cared about was that I was under the care and supervision of Dr. Copperman and his team. Go to your monitoring appointment at 6:50 - 7AM - the early bird gets the worm and there are way less patients there and you get in and get right out!

They are big and very professional like and you don’t get much personal service but overall when it comes to picking a clinic I feel I want a place with good success as I’m not looking for friendships now but rather to have a baby. Therefore most important to me was success rates and that’s why I originally chose RMA of NY. I have been happy there overall and did appreciate the staff but they don’t go out of their way to make you feel like a person and not a number which I do wish they did a little more. Hopefully that is something they will continue to work on as it has been many years since Im with the clinic and saw very little change in this area specifically.

RMA is a beast. They're so busy that you're just another person there. It translated all the way from the reception staff to the doctor (the one we had, as I cannot speak for all). Scheduling is hard, wait times are super long, information is lost or misplaced. Just not the right fit for me.

They state online that they offer lots of services, but in reality many of those are not mentioned during any talks even when asked about it... simply that is not available. They only do as much as to get you off the phone and it will take a few more attempt from the patient to resolve anything they should have done right the first time. Financial coordination is that you should check with your own ins and let them know. They will make statement implying they checked with the insurance, but later turns out not done and you just have to pay for it. I have this in an email!!! Every step I had to double check even the billing. I was billed for services that was not rendered and it happenned 4 months in a row. After 1-2 calls after received the bill I pointed it out and the charge was removed each time.

RMA of NY is a well run clinic. It is very efficient. However a lot of patients go through this clinic and I felt like a number. I would be in and out of there fast but I was just one of many women patients there.

I’ve seen other patients describe RMA as being too robotic but robots wouldn’t be this error-prone or incompetent. RMA does not care about patients, just their money. If your insurance runs out and you suggest that you may not have more money, they will discharge you and refuse to let you speak with your doctor. They have a “patient advocate and social worker” who is supposed to help you through the process but if you repeat anything she says to your doctor, she will accuse you (the patient) of violating confidentiality, and she will misrepresent your conversations in order to give the clinic reasons to discharge you. DO NOT agree to see her under any circumstances. Talking to her feels like being trapped in a Kafka novel. They also have absolutely no training in accommodating people with disabilities and will ignore your accommodation requests even when you are very clear and specific, and then claim that any resulting medical issues are your fault for not responding correctly.

It is certainly a cattle call and everything is piecemeal and siloed - each part of the process takes place in a different area with a different person. You interact with at least 3-4 people in a single visit and it's never the same people. I knew that it was a large center before cycling, yet they could add some continuity, such as being assigned to one nurse for your cycle.

I wouldn't change a thing. The girls who perform morning monitoring are all very friendly and experienced. They made the whole procedure of giving blood easy and pain free. The experience was one of a kind. Even the billing department were caring and had patience in explaining questions I had concerning my bills.

I think some of the nurses who take blood tests need to be better trained - I've had a few instances where the blood draws have been painful/difficult. While it does have a "factory" feel it is SO efficient and I rarely wait more than 15 minutes for any appointment, which says a lot in New York City. Everyone is kind, smiles when you walk in, and I truly believe they try to make you feel as comfortable as possible.

The strengths are in the ease of use, the medical acumen, the relatively low cost, and the results. (We have an 11 day old son. And the pregnancy was totally uneventful in a good way.) The weakness is that there is always a new face. We saw our doctor plenty but not even every other visit. You just have to be okay with that.

I wasn't comfortable in the huge waiting room where I felt like I might run into people I know; I wish they offered some private areas. Dr. Copperman's coordinator's were really kind and available. I appreciated that. Any staff member I interacted with was compassionate and considerate. I felt like I could ask questions, and also, I felt like I could reach a real person when I needed to. It was as pleasant as dealing with infertility could be.

Clinical strength of the team and also having a patient coordinator gave me 100% confidence and took the stress away. Weakness is you always see different Drs and the weekend waits are bad, plus the men can take the patients chairs! That needs sorting out.

They are amazingly efficient! If you go in the morning, you'll be out in less than 30 minutes! Mondays are a little hectic, but otherwise, it's great. When I started, they didn't take my insurance, but that changed about a month in. I was a little apprehensive when I went for the first time since all of the reviews were from people who were a little further along in their fertility journey. Everyone at the clinic is friendly and efficient, and I also recommend it to someone who may be earlier in the process or have unexplained infertility.

RMA is a factory - again, this isn’t necessarily a bad thing but it does mean you won’t get personalized care and you MUST stay on top of your own treatment and be your own advocate. There were multiple oversights in terms of my care and I was tested for things (that could have negatively impacted treatment success and turns out I had) only because I insisted on doing so.

RMA is a bit of a factory but it is convenient with quick monitoring hours available all over the city. And I have found the other doctors at RMA that I have seen during monitoring, egg retrieval, and FET transfer to be overwhelming competent and warm which is nice because you don't always get to do procedures with your doctor. It is also great that they call you with results / directions and then email them as well so you don't have to be worried if you didn't catch everything.

The upper east side location has many patients and the phlebotomy staff is large which keeps up with the demand for the daily blood draws and ultrasounds. I once did an IUI over a holiday weekend and there was even staff available then which was reassuring. I also used their facility in Brooklyn Heights which was more convenient for me but smaller. I appreciated that flexibility, when necessary and I always found everyone friendly and helpful.

RMA is a cattle call. Appointments are never on time and trying to get through on the phone is just as stressful - you're guaranteed to listen to a lot of hold music. They are also very shady about billing practices. My husband was going somewhere with Zika before an egg retrieval, so we had him freeze sperm in advance, just in case. When he returned, Zika-free, and we proceeded with the transfers with fresh sperm, we assumed the frozen sperm had been thrown out, since no one told us otherwise. Six months after we stopped going to RMA, we received a $500 bill for the storage of the sperm. We are still trying to untangle this mess, both in terms of paying the bill and also making sure they stop storing his sperm, and it's now been 8 months since we left the practice. The finance team has been nothing but rude and lacking in compassion this entire process.

It's a factory. Be prepared to be told you're infertile and only they can help.The nurses were mostly rude and unresponsive to questions. I was in touch with two of them via email- one of them wouldn't respond to my emails or phone calls and then would lie about having left me VMs. It was a very unpleasant experience.

It's a large clinic, and it could get very busy in the mornings. While the wait could last up to 40 minutes, they were very efficient once they saw you. The ladies that did the blood draws were very warm and friendly. I would recomend arriving at the clinic right at 7 if you need to be at work before 9. If you are more flexible with time, arriving closer to 8:30 always worked well for me. By then, most of the morning rush had cleared out.

Finance department was not great. Not responsive unless they were calling you for payment. Inflexible and not informed / empowered to deal with non-standard requests. Monitoring was efficient and well run. The old ladies who do bloods at RMANY east clinic are amazing - barely felt anything! I prayed one of the two ladies called my name! Cycle coordinators: briefly dealt with One (Dr Mukherjee’s) who was super organised and communicative. I wish she had kept my case. But I changed Drs after one consult (incidentally, the transfer was smooth) and Dr Copperman’s cycle coordinator was not organised, not a good communicator and not very responsive.

RMA as a whole was incredible. Everything from the front desk, to the lab, nurses and doctors were amazing. I always felt like they knew who I was, was met with a smile and encouraging words and support.

This is a factory setting clinic. There is often very long waits during monitoring. Do not expect to see your doctor during monitoring visits. The doctors were all pleasant overall but I prefer seeing my own doctor throughout this process which was impossible. You also need to be on top of you test results..etc because they forget to call you.

Besides the great doctors that work there, there arent too many strengths to the clinic. Although this may not seem important, this really bothered me during my treatment - the office staff and even some nurses dressed very inappropriately for a doctors office setting. They did not represent the clinic well and it was hard to take many of the seriously. The clinic is always always crowded. I was actually surprised how quickly they get people in and out. I did really enjoy the women who did the blood tests, they were all warm and friendly!

Strengths - offices in both Manhattan and Long Island. Most staff was friendly, and helpful. Weakness - the Manhattan clinic is busy, and you can wait a while for monitoring. You don't see you doctor unless he happens to be in the office on a day you are scheduled to come in. Retrievals and transfers are also done by whichever doctor is on call. Dr Copperman didn't do any of my procedures.

Very knowledgeable and helpful but too big to receive personal attention.