Alan S. Penzias

I didn't see a nurse often. I saw more medical assistants and sonographers than anybody during my cycle. They were all great and I never had to wait around, my appointment times were always met or even early if I was there early.

Lisa was very caring, very compassionate. The nursing staff always called back the same day to respond to my concerns. They made sure I understand the test results and procedures.

Lisa is absolutely amazing. She is kind, thorough, and quick to respond. I really felt like she had my back throughout the cycle. I appreciate her so much.

I feel like I speak to my nurse at least a couple of times per month as i have so many period issues. She is very helpful and clear and gets back to me very quickly. She is happy to explain next steps and what blood tests are being done and what the results mean. I have never called any medical professional this much and I don't get the feeling I am bugging her

Sarah Tanner was incredible. She was upbeat, clear with instructions, greeted us with a hug like we became family and was genuinely thrilled for us when we were able to start our family.

Sara is wonderful. Very compassionate and responsive. She was out for a while and we experienced other nursing staff. Most we great! At my first ERA biosposy, I was disappointed in the nursing as the 2 we not very professional, but my second biopsy was the exact opposite. It is a very large clinic so you will have interactions with many staff, but you also have a main point of contact.

The latter reviews for primary nurse are specifically for Sara and Ashley. In the first portion of my time with Dr Penzias I was treated by a rotating schedule of nurses which was frustrating. But when Sara was working she was very attentive, compassionate, super responsive and helpful and then when Ashley took over she was also amazing.

I worked with MIchelle primarily. She was the person I spoke with the most. She always called me back same day and was really good with answering all my questions. She was good with giving me all the information that I would need, but not overwhelming me either. I also really liked that my clinic had a portal where all my information was stored. That made it easy to upload blood work orders, instructions for injections, etc.

After completing the birth control for cycle 1 the nurse informed me that we would not be abel to proceed with the cycle because my husband had not completed the Counsyl screening. At no point had this testing been communicated as a contingency for proceeding with the cycle. I asked to speak with the Dr. Penzias but received a call from the nursing manager explaining that Amanda had mistakenly not given me the correct information regarding the completion of the Counsyl testing being a requirement. The nursing manager gave me the option to either waive my husband's testing or to have the testing done as soon as possible while the IVF cycle continued. After my embryo transfer I was not told to schedule a follow-up visit with Dr. Penzias which resulted in my not being able to proceed to the next cycle until an additional month had passed. Before cycle 2 I shared my concerns with Dr. Penzias that Amanda seemed to be disorganized and the communication was not ideal. I met with Amanda to discuss the next cycle and I asked her whether I was able to combine the drugs for the second cycle and if it was possible for me to utilize any drugs I had left over from the previous cycle. Amanda indicated that she did not know and referred me to the pharmacy. The pharmacy stated that my clinic should provide a response about mixing of medications. The second cycle started with my receiving Cetrotide despite this medication being removed from my protocol. It was confirmed that the error was in the orders coming from Dr. Penzias' office. For both cycles I was given the incorrect time for my embryo transfer.

Sarah was super responsive. We never waited long for answers if we called- even with little things. She was so kind and helpful and we were both glad she was a part of our team!

I felt Sarah Tanner was a wonderful nurse. She was compassionate when delivering bad news and kind. When she had good news I could hear the excitement in her tone. She was excellent at returning calls promptly. I had a different nurse for my PGD and she was awful. Terrible at returning calls, I had to call Sarah Tanner frequently to get info. Once she failed to call me back to tell me if my protocol had changed. I had to call out of hours to get the information.

They were all amazing. They make the process a little less stressful and make you feel like family.

I don't remember the name, but she was kind and funny. We have a strange sense of humor and joked with her about being in the room with us while we were trying to get pregnant. When she called with negative pregnancy results, she was so warm and understanding.

Mostly communicated via email, they were responsive, and understanding of an anxious, woman TTC at an older age ;)

The nurses at the egg retrieval were amazing!!!!!!

Amazing! Super organized and excellent communication and got my prescriptions ordered and things scheduled very efficiently and without mistakes. When I had bleeding she was reassuring. She was genuinely excited for our success.