Rated 10
Strongly recommend: 100%10
100% strongly recommend
48 reviews
Humanity
10
10
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
10
10
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
8
8
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Responsiveness
7.9
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Weill Cornell Medical College
Residency
Weill Cornell Medical Center, New York-Presbyterian Hospital
Fellowship
Columbia

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Alex Robles works in 1 office at

Columbia University
Rated 9.3
Strongly recommend: 86%Neutral: 9%Don't recommend: 5%9.3

Explore Clinic
New York
5 Columbus Circle
New York, NY 10019

48 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023 - 2024, 18 Eggs Frozen
NPS
10
NPS
10
Age 38 - 39
1 Egg Freezing
Latinx
Income $100K - $199K
Consultant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Robles answered every question, is a great active listener...is compassionate and empathetic and seeks to understand and get to know you as a person...anytime I reached out, I received a prompt response...ended up retrieving 31 eggs...17 were mature and one matured overnight so 18 were frozen. M1s and M2s were kept.
[Columbia University] was clean, the building staff were kind (even before you made it to columbia's floor), their lobby was spacious, a lot of natural light, water for patients, wireless phone chargers, comfy chairs and all of the staff were super kind and welcoming...Oh man, this team is so great. They are so happy, cheerful and efficient
How was your experience with Alex Robles at Columbia University?
My experience as a patient was one of the best (and I'm 39). I researched this process significantly, before I met with Dr. Robles and he even acknowledged that. Our initial consult went through the whole process, as a visual learner, I was grateful to have slides that accompanied his words. I didnt even have to take notes because everything was provided to me. Dr. Robles answered every question, is a great active listener. He is compassionate and empathetic and seeks to understand and get to know you as a person. I felt very comfortable expressing concerns and anytime I reached out, I received a prompt response. I felt very supported and prepared for the whole process.
What's one piece of advice would you give a prospective patient of Alex Robles at Columbia University?
The one thing I would offer to a future patient is to be willing to request and receive support. Ask as many questions as you have, share the concerns, dont suffer in silence. This is a team effort and Dr. Robles is very knowledgeable. As someone that manages anxiety, I can easily overthink or think catastrophic thoughts...dont let your mind play tricks on you. Ask questions and ask for support if you need it, you'll receive it and itll make the process much smoother.
During treatment, were you treated like a number or a human with Alex Robles at Columbia University?
After consulting with 3 other reputable clinics, I chose to embark on my egg freezing journey with Dr.Robles and his incredible team at Columbia Fertility. He was highly recommended by a friend of over 20 years, who had also consulted with various clinics and sought a premium experience. I had my egg retrieval yesterday and want to explain the importance of feeling and being supported throughout this strenuous process, and not feeling like a cog in a machine. I never felt that. From our initial, virtual, consult, the process was explained thoroughly, my questions were answered empathetically and with incredible compassion. Even throughout the process, i could easily email Dr. Robles & team, and receive prompt responses. Their data driven approach allowed me to fully understand where I was, each day of the process. The morning monitoring team (they take your bloodwork and conduct the ultrasounds) were incredible as well, allowing me to take pictures of everything so I could personally document my journey. Their data driven approach allowed me to fully understand where I was, each day of the process. The morning monitoring team (they take your bloodwork and conduct the ultrasounds) were incredible as well, allowing me to take pictures of everything so I could personally document my journey. I was referred to by name, welcomed with smiles, escorted to every room, & checked in with during every step - the last thing I felt like was a number.
Describe the protocols Alex Robles used in your cycles at Columbia University and their degree of success.
I don't recall the exact treatment name but i started with 2 menopur & 225 gonal (on day 2 of my cycle, for 8 days). On the evening of day 4, we introduced cetrotide and took that until day 9 (8 pm shot. On day 9, this was the only shot i took until 2 am for the 2 trigger shots of ovidrel and leuprolide (40 mm). I triggered that evening/early morning on day 10 (2 am). My baseline appointment on day 2 of my cycle showed 23 cycles so i was expecting less than that in my retrieval. They ended up retrieving 31 eggs! Which is why i said i didnt necessarily get the results we expected, because the expectations were exceeded. 17 were mature and one matured overnight so 18 were frozen. M1s and M2s were kept.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Haley Roche)
Oh man, this team is so great. They are so happy, cheerful and efficient. My appointments were super quick but never rushed. My post morning monitoring emails were always kind, with words of affirmation, very direct guidance, videos to help show me how to take the medications. I never felt confused or out of the loop. When the morning monitoring/ultrasound techs saw me taking notes on my phone, they offered to let me take pictures of my chart and explained everything thoroughly. It was a wonderful experience and one I looked forward to.
Describe your experience with Columbia University.
The clinic is in a central location, very easy to get to driving or using public transportation. Parking is also easily accessible so getting to clinic was stress free. It was clean, the building staff were kind (even before you made it to columbia's floor), their lobby was spacious, a lot of natural light, water for patients, wireless phone chargers, comfy chairs and all of the staff were super kind and welcoming. They seemed to really like what they did, where they worked and their colleagues. It always lifted my spirits interacting with them.
Describe the costs associated with your care under Alex Robles at Columbia University.
My insurance is covering this but my meds cost $1700. I havent seen the billing for the egg freezing yet but i know i already met my deductible for the year.
Describe Alex Robles's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
N/a
10
Doctor
Alex Robles
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023 - 2024, 5 Eggs Frozen
NPS
10
NPS
10
Age 34 - 35
1 Egg Freezing
Diminished Ovarian Reserve
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Robles was made to be a fertility doctor...is incredibly kind and compassionate...a calm and optimistic demeanor...was always reachable and remembered details of my care without referencing his notes...was always honest about what I could and should expect, but also radiated so much positive energy
Strengths [of Columbia University]: well organized, compassionate, accessible, straight forward and honest, and offered reasonable self pay prices...I had a very positive experience with my whole care team...were reachable and responsive via email....positive experience with the clinical and office staff at the offices.
How was your experience with Alex Robles at Columbia University?
Dr. Robles was made to be a fertility doctor. He is incredibly kind and compassionate. He has a calm and optimistic demeanor which really lent to my peace of mind throughout the process. He was always reachable and remembered details of my care without referencing his notes which made me feel like I was not just a number, but a valued patient. I have low egg count, so it was important for me to have the best outcome I could given the process and expense associated with fertility treatment. Dr. Robles was always honest about what I could and should expect, but also radiated so much positive energy that it passed to me and I believe improved my outcomes. I highly recommend him to anyone seeking treatment.
What's one piece of advice would you give a prospective patient of Alex Robles at Columbia University?
Don’t be afraid to ask questions. He is forthcoming and helpful.
During treatment, were you treated like a number or a human with Alex Robles at Columbia University?
I switched to CUFS after having a frankly traumatizing experience at RMA- where I had gone in for a consult and been informed I had a lower than anticipated follicle count and ushered into the financial office still in tears at the news. I was nervous to seek out more fertility consultation because of this experience, but I am so happy that I did, and so happy that it was with Dr. Robles. He treated me with extreme kindness and understanding. He provided information without judgment. While the doctor I saw at RMA told me I had to freeze embryos “yesterday” and called me later to urge me to schedule ASAP because I was running out of time, Dr. Robles offered informed insight when I had questions about the timing and extent of treatment that I wanted to pursue. I NEVER felt like a number and never felt like this was a business- just a medical professional genuinely interested in providing care and optimal outcomes to his patients.
Describe the protocols Alex Robles used in your cycles at Columbia University and their degree of success.
I did one round of egg retrieval for freezing. I believe I followed the typical course for this treatment.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Haley Roche RN, Sophie Clark coordinator )
I had a very positive experience with my whole care team. They were reachable and responsive via email. I had a positive experience with the clinical and office staff at the offices. They were friendly and efficient.
Describe your experience with Columbia University.
Strengths: well organized, compassionate, accessible, straight forward and honest, and offered reasonable self pay prices (especially as compared to the other clinic I had consulted with) My only negative/stressful experience was with my pharmacy, who had not included the appropriate size needle when they delivered my medication. I didn’t realize this until I was sent instructions for the administration of my trigger shot, which had to be administered later in the day. The pharmacy was in another borough and said they couldn’t deliver on time, so there was a high stress wild goose chase for a bit to find a local pharmacy to fill this. Again- this is related to the pharmacy, not CUFS. My recommendation is to review not only medications, but instruments you'll need to use to mix/administer meds in advance. If I were to do it again I would also chose a closer pharmacy (I had opted for this one because of a slight price edge).
Describe the costs associated with your care under Alex Robles at Columbia University.
All self pay- my insurance did not cover any elective fertility tx and I was seen for egg retrieval. I did not qualify for any med discounts. $5400 meds (may differ based on pharmacy- you are provided with many options to make an informed choice) $8000 CUFS appointments and procedures from start of egg freezing process to end $600 anesthesia for retrieval $1200/year egg storage
10
Doctor
Alex Robles
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023 - 2024, Successful
NPS
10
NPS
10
Age 36 - 37
1 IVF
Male Factor
European
Ashkenazi Jewish
Income $200K - $499K
Business Executive
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Robles was very thoughtful throughout the care...he tried to attend as many of the visits and procedures...thoroughly answered my questions and explained options and results to me...was a great communicator and put us at ease...made sure that the treatment we were getting was customized to our needs
moved to Columbia and was thoroughly impressed with the care, the staff...really helped make me feel at ease and helped through some issues around receiving medications and other questions...area of opportunities I would say is enabling patients to see their lab results themselves
How was your experience with Alex Robles at Columbia University?
As mentioned in my previous comment, we were very appreciative our care with Dr. Robles. He was a great communicator and put us at ease during a time that can be quite stressful. You could also tell that he truly cared about us as his patients and made sure that the treatment we were getting was customized to our needs. He was also very good about thoughtfully answering our questions and clearly explaining different steps.
What's one piece of advice would you give a prospective patient of Alex Robles at Columbia University?
Definitely go see him!
During treatment, were you treated like a number or a human with Alex Robles at Columbia University?
Dr. Robles was very thoughtful throughout the care. While very busy, he tried to attend as many of the visits and procedures as we could and also thoroughly answered my questions and explained options and results to me.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Haley Roche and Sophie Clark)
All of staff that worked with Dr. Robles were great. They also really helped make me feel at ease and helped through some issues around receiving medications and other questions. Really appreciate them!
Describe your experience with Columbia University.
I had used another clinic for my first pregnancy and, while it turned out to be successful I had some concerns with the experience. I then moved to Columbia and was thoroughly impressed with the care, the staff, and Dr. Robles. I will plan to go there for future transfers and look forward to recommending it to all friends going through fertility treatments. My only area of opportunities I would say is enabling patients to see their lab results themselves vs. only through communication from the nursing team would be very nice for those that like to review their results. Additionally, there were a few times where I did ask non-urgent questions and did not end up receiving answers. Again nothing that took away from the care, but areas that I would say could be improved.
Describe the costs associated with your care under Alex Robles at Columbia University.
My treatment was covered by insurance - but I did need to pay for copays for each visit and then for PGT-A.
Describe Alex Robles's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
We did eSET, which is what we wanted so multiple embryo transfer was not discussed
10
Doctor
Alex Robles
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 30
1 IVF
Unexplained
Income $200K - $499K
Only Doc Seen
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Robles remembers a lot of the details, demonstrating a genuine care for his patients. He willingly adjusts treatment plans based on my personal circumstances and promptly communicates laboratory results, alleviating any anxiety associated with waiting...Dr. Robles is caring, knowledgeable, attentive, and professional. He takes time to explain every detail during my visits, never rushing or appearing intimidating. His genuine happiness was evident as he pointed out the fetus' movements during my last scan...
[Columbia University] Strengths: Convenient location, clean and comfortable environment, friendly staff, nurses, and doctors. Efficient scheduling with minimal waiting times for appointments. Most importantly, I have success on the first attempt. I think it will be more efficient if the clinic could directly upload bloodwork results onto MyChart...Dr. Robles remembers a lot of the details, demonstrating a genuine care for his patients. He willingly adjusts treatment plans based on my personal circumstances and promptly communicates laboratory results, alleviating any anxiety associated with waiting.
How was your experience with Alex Robles at Columbia University?
Dr. Robles is caring, knowledgeable, attentive, and professional. He takes time to explain every detail during my visits, never rushing or appearing intimidating. His genuine happiness was evident as he pointed out the fetus' movements during my last scan.
What's one piece of advice would you give a prospective patient of Alex Robles at Columbia University?
Relax and unwind. Place your trust in the doctor. A positive mood yields positive outcomes
During treatment, were you treated like a number or a human with Alex Robles at Columbia University?
Dr. Robles remembers a lot of the details, demonstrating a genuine care for his patients. He willingly adjusts treatment plans based on my personal circumstances and promptly communicates laboratory results, alleviating any anxiety associated with waiting. Recently he scheduled a next-day scan in response to my report of unexpected bleeding.
Describe the protocols Alex Robles used in your cycles at Columbia University and their degree of success.
1. Initially I was diagnosed with a cyst, I received medication from Dr. Robles, and the cyst resolved the next month. 2. Preparation for egg retrieval involved daily injections: Gonal-f and Menopur, plus Ovidrel. 3. Egg retrieval and cultivation of blastocysts. 4. Embryo transfer. 5. Post-transfer, I have twice-daily progesterone inserts, along with routine scans and bloodwork.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Haley Roche)
They are responsive and attentive. Following unexpected post-transfer bleeding, Nurse Haley Roche showed remarkable empathy, reassuring me that I was in capable hands.
Describe your experience with Columbia University.
Strengths: Convenient location, clean and comfortable environment, friendly staff, nurses, and doctors. Efficient scheduling with minimal waiting times for appointments. Most importantly, I have success on the first attempt. I think it will be more efficient if the clinic could directly upload bloodwork results onto MyChart.
Describe the costs associated with your care under Alex Robles at Columbia University.
Maybe $30 for each visit after insurance. The medications take, say, $500 out-of-pocket.
10
Doctor
Alex Robles
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 42
1 IVF
Donor Sperm
Diminished Ovarian Reserve
Unexplained
Black or African-American
Income $100K - $199K
Teacher
Only Doc Seen
Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Robles is an amazing practitioner! He took time to be present in every appointment including early ultrasounds in the beginning of my IVF cycle. I was struck by the fiercely warm smile he greeted me with during each appointment. It was disarming and calming which is exactly what I needed. Other things that stand out is he called me by first name, explained all aspects of my treatment in great details and showed genuine care in regards to my questions and concerns. Lastly, he made himself available for questions via email and always provided quick responses.
[Columbia University] Glow- friendly staff Grow- sometimes when patients were being called during morning monitoring, people who arrived and checked in first were skipped...It can be difficult for patients sitting on the opposite end because of the music and names are not being said loud enough...Dr Robles is an amazing practitioner! He took time to be present in every appointment including early ultrasounds in the beginning of my IVF cycle. I was struck by the fiercely warm smile he greeted me with during each appointment. It was disarming and calming which is exactly what I needed. Other things that stand out is he called me by first name, explained all aspects of my treatment in great details and showed genuine care in regards to my questions and concerns. Lastly, he made himself available for questions via email and always provided quick responses.
How was your experience with Alex Robles at Columbia University?
Dr Robles is an amazing practitioner! He took time to be present in every appointment including early ultrasounds in the beginning of my IVF cycle. I was struck by the fiercely warm smile he greeted me with during each appointment. It was disarming and calming which is exactly what I needed. Other things that stand out is he called me by first name, explained all aspects of my treatment in great details and showed genuine care in regards to my questions and concerns. Lastly, he made himself available for questions via email and always provided quick responses. Dr. Robles’ knowledge, precision for details and guidance through the IVF process were all instrumental in my successful pregnancy (and it happened on my first IVF cycle and first single embryo transfer). As a person slightly over 40, this is just remarkable results! I truly thank God for Dr. Robles!
What's one piece of advice would you give a prospective patient of Alex Robles at Columbia University?
Don’t be afraid to ask questions. Dr. Robles loves questions!
During treatment, were you treated like a number or a human with Alex Robles at Columbia University?
Dr Robles is an amazing practitioner! He took time to be present in every appointment including early ultrasounds in the beginning of my IVF cycle. I was struck by the fiercely warm smile he greeted me with during each appointment. It was disarming and calming which is exactly what I needed. Other things that stand out is he called me by first name, explained all aspects of my treatment in great details and showed genuine care in regards to my questions and concerns. Lastly, he made himself available for questions via email and always provided quick responses.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Haley Roche)
Hayley Roche and Sophie Clarke are a dynamic duo! They both took great care of me with treatment and appointment updates as well as answering any questions I had. Truly appreciate them!
Describe your experience with Columbia University.
Glow- friendly staff Grow- sometimes when patients were being called during morning monitoring, people who arrived and checked in first were skipped. I always tried to make sure I sat in the area near the water dispenser when names were called. It can be difficult for patients sitting on the opposite end because of the music and names are not being said loud enough.
10
Doctor
Alex Robles
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 42
1 IVF
Donor Sperm
Poor Egg Quality
European
Income $100K - $199K
2nd of 2 Docs
3 IUI With Other Docs
Donor Sperm With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Robles is really knowledgeable, organized, and proactive. He was really helpful and explained all my treatments really clearly. He also made a point of calling me and speaking to me personally when there was important new to share. He is super knowledgeable and shares information without judgement. He demystified a very complex process, and let me take things one step at a time...I always felt really well cared for.
The [Columbia University] clinic is nice, clean, and very organized. They offer help with insurance and medications, which is very appreciated. The Columbus Circle location is convenient to the trains, and nicely laid out. It's very busy, of course, but the waiting room always felt inviting and calm...All my nurses were amazing, super kind, and very efficient...Dr. Robles was so warm and kind, and always had lots of time to spend with me to answer my questions. I always felt really well cared for.
How was your experience with Alex Robles at Columbia University?
Dr. Robles is really knowledgeable, organized, and proactive. He was really helpful and explained all my treatments really clearly. He also made a point of calling me and speaking to me personally when there was important new to share. He is super knowledgeable and shares information without judgement. He demystified a very complex process, and let me take things one step at a time.
What's one piece of advice would you give a prospective patient of Alex Robles at Columbia University?
Take IVF and the FET one step at a time, don't spend energy and emotional bandwidth trying to anticipate all the possible outcomes that you might not be able to control. Be in the moment, listen to your body, and practice positive self-talk.
During treatment, were you treated like a number or a human with Alex Robles at Columbia University?
Dr. Robles was so warm and kind, and always had lots of time to spend with me to answer my questions. I always felt really well cared for.
Describe the protocols Alex Robles used in your cycles at Columbia University and their degree of success.
We went straight to IVF because of my age, and we used a pretty straightforward diagnostic process and egg retrieval process, which culminated in a very successful egg retrieval after about 10 days of stims. Dr. Lobo did my egg retrieval and we got 42 eggs, of which 30 were mature. We then waited a couple cycles for the PGTA testing to come back and for my body to recover from the stimulation of the egg retrieval process, so I felt much healthier and ready for the embryo transfer. The PGTA testing gave us 4 healthy embryos to work with, and though it was expensive to test 15 blastocysts, I'm glad we did! We did a "natural cycle" for the frozen embryo transfer with just progesterone supplementation, which helps with my short luteal phase. The transfer was successful, and we have monitored the pregnancy for 8.5 weeks with no issues.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Haley Roche)
All my nurses were amazing, super kind, and very efficient.
Describe your experience with Columbia University.
The clinic is nice, clean, and very organized. They offer help with insurance and medications, which is very appreciated. The Columbus Circle location is convenient to the trains, and nicely laid out. It's very busy, of course, but the waiting room always felt inviting and calm.
Describe your experience with your monitoring appointments at Columbia University.
Because we could self-schedule through the portal, it was easy to organize my appointments (though sometimes earlier times would not be available if I has to schedule an appointment with 24-48 hours notice). Even weekend hours were convenient to schedule, which is so nice.
Describe the costs associated with your care under Alex Robles at Columbia University.
I had to pay out of pocket because I have insurance through the exchange, which means I do not have access to IVF benefits. The cost was extremely expensive, all told I have spent more than $40,000 this year on IUIs with a midwife, donor sperm, and the IVF.FET process, of which over $30,000 was with Columbia.
Describe Alex Robles's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
I only wanted to transfer one embryo at a time, and Dr. Robles was completely supportive of that choice.
10
Doctor
Alex Robles
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 29
1 Egg Freezing
PCOS
European
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Robles was patient, detail oriented, and incredibly empathetic. I felt supported, listened to, and understood the whole way. I was at increased risk of hyper stimulation and Dr. Robles helped walk me through each care decision he...made to derisk any unpleasant symptoms...checked in frequently, including over his weekends and outside of typical office hours to see how I was feeling. Even post-retrieval, he sent helpful emails and resources about follow-up questions on my mind. 10/10 medical experience and would highly recommend anyone uncertain about their fertility journey to pay him a visit.
Columbia nursing staff was excellent including over email, via daily monitoring, and the phlebotomy team. I heard back promptly on any questions, had multiple methods to contact them (phone, email, etc.)...Top medical experience I have ever had. AM monitoring can be a bit busy/fast but I appreciated the speed and efficiency. 10/10 experience - highly professional, compassionate care the whole way. New patients should know that the Dr. may not be present at every single morning monitoring (although I did not ask them to be) but I felt in great hands with the nursing staff and the Dr. was always available when I asked or if I booked an AM monitoring appointment late enough that their day had started.
How was your experience with Alex Robles at Columbia University?
I would recommend Dr. Robles and the entire team at Columbia without hesitation. Dr. Robles was patient, detail oriented, and incredibly empathetic. I felt supported, listened to, and understood the whole way. I was at increased risk of hyper stimulation and Dr. Robles helped walk me through each care decision he and his team made to derisk any unpleasant symptoms. In addition, Dr. Robles checked in frequently, including over his weekends and outside of typical office hours to see how I was feeling. Even post-retrieval, he sent helpful emails and resources about follow-up questions on my mind. 10/10 medical experience and would highly recommend anyone uncertain about their fertility journey to pay him a visit.
During treatment, were you treated like a number or a human with Alex Robles at Columbia University?
Dr. Robles was incredible - he remembered small details about my life/career plans not specifically related to treatment and you could tell he was always listening. He called multiple times outside of typical office hours to see how I was doing, emailed promptly, and called me on a weekend evening before my retrieval to check-in. Truly the most kind and attentive healthcare experience I have ever had.
Describe your experience with the nursing staff at Columbia University.
Columbia nursing staff was excellent including over email, via daily monitoring, and the phlebotomy team. I heard back promptly on any questions, had multiple methods to contact them (phone, email, etc.), and felt true continuity of care even if I did not see same nurse for every AM monitoring. AM monitoring was very efficient and when possible the Dr. would stop-in to visit and answer questions, especially at key visits.
Describe your experience with Columbia University.
Top medical experience I have ever had. AM monitoring can be a bit busy/fast but I appreciated the speed and efficiency. 10/10 experience - highly professional, compassionate care the whole way. New patients should know that the Dr. may not be present at every single morning monitoring (although I did not ask them to be) but I felt in great hands with the nursing staff and the Dr. was always available when I asked or if I booked an AM monitoring appointment late enough that their day had started.
10
Doctor
Alex Robles
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 38
1 Egg Freezing
Latinx
Income $200K - $499K
2nd of 2 Docs
1 Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
From our first consultation, I just knew I was in great hands. Dr. Robles’ in-depth knowledge was immediately apparent. With a sterling clarity of thought, he transformed medical terminologies into simple, comprehendible information. His empathetic and knowledgeable approach not only alleviated my anxiety but also filled me with hope for the future. Words cannot do justice to his level of care and expertise, and I can't imagine going through the experience with another doctor.
The entire [Columbia University] care team (coordinators and nurses) was exceptionally organized and consistently prompt in addressing my inquiries. They assisted me in scheduling appointments and guided me through the entire process, making sure I understood each step along the way... A key pillar of the clinic's strengths is its exceptional physician, Dr. Alex Robles, who harmoniously blends expertise with compassion. With a focus on personalized care
How was your experience with Alex Robles at Columbia University?
During the ups and downs of the fertility treatments, Dr. Robles was a constant source of support. He would be present at every single appointment, offering guidance and encouragement, which made even the most challenging days feel more manageable. I can vividly recall walking into his office feeling anxious and leaving with newfound hope and a smile, knowing that I was in the hands of someone who genuinely cared. As mentioned before there was one particular moment that will forever stay with me. On the day of my scheduled egg retrieval, I received news that Dr. Robles wouldn't be available due to prior commitments. My heart sank at the thought of having someone else perform the procedure. I shared my concerns with Dr. Robles, and he listened with utmost compassion. To my amazement, on the day of the procedure, which happened to be a weekend, Dr. Robles came in specifically to perform my egg retrieval. The relief and gratitude I felt were overwhelming. It was a clear testament to his dedication and unwavering commitment to his patients' care. Dr. Robles prioritized understanding my medical history and tailored a protocol specifically suited for me. When I sent him my fertility medical records from another clinic, it was a significant amount of information, albeit disorganized and challenging to follow. Nonetheless, Dr. Robles dedicated time to thoroughly study and comprehend every record and data point from my fertility journey. Despite the potentially tedious nature of regular check-ins, I found myself eagerly looking forward to each appointment under Dr. Robles' care. As time progressed, my trust and confidence in him only deepened. Dr. Robles demonstrated unparalleled attention to detail, recollecting every aspect of my case and monitoring my progress closely. I always had numerous questions and a strong desire to know the results of my bloodwork at each appointment. Dr. Robles ensured that I received those numbers after every visit, providing a written summary of the session and clear instructions for the following days. He remained flexible, making adjustments to the treatment plan based on my body's responses. One aspect that truly stood out was Dr. Robles' accessibility and responsiveness. He was always available and promptly replied to my emails. If I needed to talk to him, he would call me back the same day. This constant availability made me feel genuinely cared for and instilled confidence in the quality of care I was receiving. Moreover, Dr. Robles displayed an extraordinary ability to remember even the minutest details about my case, following up on them during subsequent visits. This level of attentiveness made me feel valued as a patient, reinforcing the trust I had in his expertise.
What's one piece of advice would you give a prospective patient of Alex Robles at Columbia University?
Ensure complete openness about your medical history, concerns, expectations, and ultimate objectives. This level of transparency will enable Dr. Robles to customize your treatment plan for optimal results. It also facilitates the management of expectations, which I find to be quite reassuring. I highly encourage you to be as forthcoming as possible since Dr. Robles possesses an extraordinary ability to uncover solutions and make the most out of any situation. Rest assured, you won't be disappointed; it's akin to having both a trusted therapist and Reproductive Endocrinologist rolled into one.
During treatment, were you treated like a number or a human with Alex Robles at Columbia University?
My experience with Dr. Alex Robles has been nothing short of spectacular. From our first consultation, I just knew I was in great hands. Dr. Robles’ in-depth knowledge was immediately apparent. With a sterling clarity of thought, he transformed medical terminologies into simple, comprehendible information. His empathetic and knowledgeable approach not only alleviated my anxiety but also filled me with hope for the future. Words cannot do justice to his level of care and expertise, and I can't imagine going through the experience with another doctor. The pronounced improvement in the number of eggs retrieved and eggs matured during my initial egg retrieval at another highly regarded fertility center was truly astounding. This only further underscored the efficacy of Dr. Robles' individualized approach and protocol, attesting to the fact that it genuinely works for each patient Dr. Robles personally made sure I felt taken care of every step of the way. During our first consultation, I told him about my experience with my first fertility Doctor and my concerns about her lack of involvement during the whole process. Every appointment was delegated to a different nurse I never saw a doctor until the day of my retrieval and it wasn't performed by my doctor. I felt like a nuance through the process. From the very beginning, Dr. Alex Robles was there for every single appointment, from bloodwork to ultrasound, never relegating me to the care of someone less familiar with my case. He was always fully present, listening attentively to my concerns, and answering my questions with patience and thoroughness. There was a level of personal care and attention to detail that was so consistent, it was almost like he was entirely dedicated to my case alone. Moreover, his ability to recall specifics about my medical history without even a glance at his notes was astonishing. It created a sense of continuity and personal connection that was deeply reassuring. It was as though every nuance of my case was always at the forefront of his mind. He didn't just listen; he engaged, understanding my medical history and current concerns with the thoroughness that is a rare find in today's fast-paced medical environment. What I also greatly appreciated was Dr. Robles respect for my input. He valued my thoughts and perspective, making me feel like an active participant in my healthcare, rather than just a passive recipient of it. His approach was highly patient-centric. What struck me most about Dr. Robles was his genuine interest in my well-being and his unwavering commitment to achieving excellent results. Throughout the entire process, I had the privilege of seeing Dr. Robles during every single one of my appointments. On challenging days, he was there to guide me, offering support and reassurance. After each visit, I always felt better, leaving with renewed hope and a smile. However, during the last consultation before my scheduled egg retrieval, I received unexpected news that another doctor would be performing the procedure as Dr. Robles was not available that weekend. I couldn't help but feel a sense of sadness, as I had grown so comfortable and confident with Dr. Robles by my side. Remarkably, on the day of the procedure, which was a Sunday, Dr. Robles surprised me by coming in solely to perform my egg retrieval. The relief and happiness I felt were beyond words. This act of kindness and dedication demonstrated just how much Dr. Robles truly cares about his patients and how he goes above and beyond to ensure their well-being and comfort. I am forever grateful for Dr. Robles' exceptional care and commitment to my journey toward parenthood. He is more than just a remarkable physician; he is a compassionate and extraordinary human being.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Haley Roche)
The entire care team (coordinators and nurses) was exceptionally organized and consistently prompt in addressing my inquiries. They assisted me in scheduling appointments and guided me through the entire process, making sure I understood each step along the way. Their support was invaluable, and they exhibited remarkable patience and understanding throughout my journey. I am truly grateful for their dedication and assistance, which played a significant role in making my experience as smooth and stress-free as possible.
Describe your experience with Columbia University.
Strengths: A key pillar of the clinic's strengths is its exceptional physician, Dr. Alex Robles, who harmoniously blends expertise with compassion. With a focus on personalized care, Dr. Robles tailors treatment protocols to suit each patient's specific needs, ensuring a supportive and effective fertility journey. Patients can rest assured that they are in the hands of a caring and dedicated specialist with a track record of achieving remarkable results. Organized Care Team: The clinic's care team is highly organized, promptly responding to patient inquiries and providing support throughout the entire process. Their efficiency and responsiveness contribute to a seamless patient experience. Comprehensive Support: From scheduling appointments to explaining treatment processes, the care team is dedicated to guiding patients and ensuring they have a clear understanding of each step. They exhibit patience and empathy, creating a nurturing environment for patients. New patient: As a new patient, it's important to understand that embarking on this fertility journey requires a significant time commitment. To ensure the best possible results, close monitoring of your hormone levels and regular ultrasounds are essential components of the process. These monitoring procedures play a crucial role in tracking the development of your fertility treatment. You will need to visit the clinic several times a week, and as you approach the end of your cycle, the visits will be required daily.
10
Doctor
Alex Robles
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2023, Successful
NPS
10
NPS
10
Age 34
East Asian
Only Doc Seen
IVF With Other Docs
Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Robles is very kind and caring...explained to me available options, pros and cons carefully before making treatment decisions...patient answering all my questions and responsive to emails...showed great compassion through the whole journey and made me feel supported and cared for.
[Columbia University] provides high quality care overall...kept every visit/test result well organized, and shared with me all the records upon my "graduation"...Haley and [nursing] team sent me updates and detailed instructions after every visit...very kind and caring as well.
How was your experience with Alex Robles at Columbia University?
Dr. Robles is very kind and caring. He explained to me available options, pros and cons carefully before making treatment decisions. He is also patient answering all my questions and responsive to emails. He showed great compassion through the whole journey and made me feel supported and cared for.
What's one piece of advice would you give a prospective patient of Alex Robles at Columbia University?
Trust your doctor and care team, do your best, and stay positive.
During treatment, were you treated like a number or a human with Alex Robles at Columbia University?
Dr. Robles is very kind, patient and caring.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Haley Roche)
Haley and team sent me updates and detailed instructions after every visit. They are very kind and caring as well.
Describe your experience with Columbia University.
The clinic provides high quality care overall. One thing really impressive is that they kept every visit/test result well organized, and shared with me all the records upon my "graduation". That's really helpful. I would highly recommend Columbia fertility center.
10
Doctor
Alex Robles
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023 - 2024, Successful
NPS
10
NPS
10
Age 36 - 37
2 IVF
PCOS
European
Latinx
Middle Eastern
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Robles is such a positive and uplifting person...truly wants the best for his patients and goes the extra mile to answer any questions and provide holistic guidance...great bedside manner...was truly touched by the dedication and care that went into every appointment and follow up
clinic [Columbia University] and nurses are all so hardworking, efficient, available. It was so easy to schedule appointments and receive super prompt follow ups by email...are open on weekends and provide so much flexibility...front desk are super warm and helpful and the nurses are amazing
How was your experience with Alex Robles at Columbia University?
I had the best possible experience I could have had under Dr. Robles’ care. He instilled full confidence and had great bedside manner. He is empathetic and caring with his patients. Him along with the clinic and nurses are all so hardworking, efficient, available. It was so easy to schedule appointments and receive super prompt follow ups by email. I was truly touched by the dedication and care that went into every appointment and follow up. Also, the sheer volume of patients they manage inspired a lot of confidence.
What's one piece of advice would you give a prospective patient of Alex Robles at Columbia University?
Dr. Robles will do his best to provide personalized care and adjust treatments based on individual learnings. He is very thorough and studies each patient’s history and file. Dr. Robles also thinks about holistic wellbeing and doesn’t have a one size fits all approach. He is great!
During treatment, were you treated like a number or a human with Alex Robles at Columbia University?
Dr. Robles is such a positive and uplifting person. He truly wants the best for his patients and goes the extra mile to answer any questions and provide holistic guidance.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Haley roche )
Haley is such a wonderful nurse, she explains everything thoroughly and goes above and beyond for her patients. I am scared of needles and she really helped me through my treatment and walked me through everything. She was very helpful in answering last minute questions on prenatal vitamins as well.
Describe your experience with Columbia University.
I was truly impressed by how seamless it was to schedule appointments. I was able to get last minute appointments at the exact desired time for the most part. They are open on weekends and provide so much flexibility. The staff at the front desk are super warm and helpful and the nurses are amazing. They are so helpful and made me feel safe and reassured despite my fear of needles .
10
Doctor
Alex Robles
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023 - 2024, Successful
NPS
10
NPS
10
Age 36 - 37
2 IVF
Diminished Ovarian Reserve
Unexplained
European
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Robles had a great bedside manner. He always came into the room with a smile, and he was so personable...really listened to my concerns...made me feel like he cared about me and my treatment...was consistently a calming and reassuring presence
[Columbia University] is clean and efficient...found all of the nurses and staff members to be very helpful and friendly. Scheduling appointments was easy...Haley was lovely - when we communicated, she was always quick to reply and thorough in her answers
How was your experience with Alex Robles at Columbia University?
Dr. Robles and the whole CUFC team have been incredible throughout this entire process. Every step of the way, my husband and I felt supported and heard. Dealing with infertility is inherently an emotional rollercoaster, but I always left my conversations with Dr. Robles feeling optimistic - he was consistently a calming and reassuring presence. We will always be deeply appreciative to him for helping make our dream of becoming pregnant come true, and we feel so lucky to have found him.
What's one piece of advice would you give a prospective patient of Alex Robles at Columbia University?
I’d recommend that prospective patients always feel free to ask questions. If you’re concerned about something, ask. If you don’t understand what’s coming next, ask. The more informed you can be during this process, the better, and Dr. Robles will always take the time to answer you fully.
During treatment, were you treated like a number or a human with Alex Robles at Columbia University?
Dr. Robles had a great bedside manner. He always came into the room with a smile, and he was so personable. He really listened to my concerns and made me feel like he cared about me and my treatment.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Haley Roche)
Haley was lovely - when we communicated, she was always quick to reply and thorough in her answers, and she emailed many detailed updates after my morning monitoring appointments. I always felt very clear about what my next steps were.
Describe your experience with Columbia University.
The clinic is clean and efficient, and I found all of the nurses and staff members to be very helpful and friendly. Scheduling appointments was easy, and the appointments themselves were generally quick. I always felt like I was in good hands there.
10
Doctor
Alex Robles
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2022 - 2024, 13 Eggs Frozen
NPS
10
NPS
10
Age 37 - 39
1 Egg Freezing
European
Income $500K+
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Alex Robles is a] Fantastic physician- smart and kind. Felt 100% confident under his care...performed my egg retrieval even though I was added to another physician’s schedule based on my cycle and lab values. Such a wonderful gesture and testament to his unwavering commitment to his patients.
[Columbia University is a] Very good clinic- techs were fantastic, front desk was friendly and timely. Absolutely easy to schedule all visits. Phlebotomists were exceptionally friendly and skillful as well. Very relaxing environment. Very welcoming too...Columbia University
How was your experience with Alex Robles at Columbia University?
Fantastic physician- smart and kind. Felt 100% confident under his care. Dr. Robles performed my egg retrieval even though I was added to another physician’s schedule based on my cycle and lab values. Such a wonderful gesture and testament to his unwavering commitment to his patients.
What's one piece of advice would you give a prospective patient of Alex Robles at Columbia University?
Dr. Robles will provide all the information you need and the guidance you may require. He will allow you the time and space to decide what is best for your unique life situation. Absolutely wonderful experience with IVF stimulation and subsequent egg retrieval for embryo freezing. The best!
During treatment, were you treated like a number or a human with Alex Robles at Columbia University?
Dr. Robles is a great doctor- warm and kind, but also responsive and very attentive. I have great confidence in his medical decision making for me. I would highly recommend friends and family to him without hesitation.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Haley )
Haley was wonderful and very responsive. Her emails were comprehensive but clear and very warm as well. She was fantastic. Loved working with her.
Describe your experience with Columbia University.
Very good clinic- techs were fantastic, front desk was friendly and timely. Absolutely easy to schedule all visits. Phlebotomists were exceptionally friendly and skillful as well. Very relaxing environment. Very welcoming too. I highly recommend.
Describe the costs associated with your care under Alex Robles at Columbia University.
Injections about $2600 Genetic biopsy $300 per embryo = $4800 Anesthesia fee $500
10
Doctor
Alex Robles
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, 18 Eggs Frozen
NPS
10
NPS
10
Age 32
1 Egg Freezing
European
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Robles was patient, understanding and supportive throughout the entire process. He always made sure to see if I had any questions and tailored treatment based on my needs and medical history...provided all the details & information I needed. Compassionate & understanding throughout the entire process. Always made sure I had what I needed and that communication was clear, transparent, and up to date.
[Columbia University] Clean, great location that is central to transportation. Procedures, blood work & monitoring also done on site (super convenient). Great staff. Integrated with all my other Columbia network doctors and took on progyny administration for me...[nursing staff] Sent me regular updates via encrypted email & gave me detailed instructions with video references as well. Was timely with responses to questions I had.
How was your experience with Alex Robles at Columbia University?
Detailed, provided all the details & information I needed. Compassionate & understanding throughout the entire process. Always made sure I had what I needed and that communication was clear, transparent, and up to date.
What's one piece of advice would you give a prospective patient of Alex Robles at Columbia University?
No advice - Highly recommend!
During treatment, were you treated like a number or a human with Alex Robles at Columbia University?
Dr. Robles was patient, understanding and supportive throughout the entire process. He always made sure to see if I had any questions and tailored treatment based on my needs and medical history.
Describe the protocols Alex Robles used in your cycles at Columbia University and their degree of success.
Got oversight from my endo. as I'm diabetic (type 1). Went in for monitoring to Columbia every few days for bloodwork & ultrasound. After cycle started and had 1st monitoring session (day 3), started 2 medications nightlight between 5-10PM. After about 5 days, started a 3rd medication. Once I was ready for a trigger shot, took that 36 hours before procedure, continued to come in for monitoring. One medication with dinner the night before the egg retrieval.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Haley)
Sent me regular updates via encrypted email & gave me detailed instructions with video references as well. Was timely with responses to questions I had. Took care of all progyny administration for me.
Describe your experience with Columbia University.
Clean, great location that is central to transportation. Procedures, blood work & monitoring also done on site (super convenient). Great staff. Integrated with all my other Columbia network doctors and took on progyny administration for me.
Describe the costs associated with your care under Alex Robles at Columbia University.
Minor costs from prescriptions
Describe Alex Robles's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
N/A
10
Doctor
Alex Robles
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, 15 Eggs Frozen
NPS
9
NPS
8
Age 37
1 Egg Freezing
South Asian
Income $100K - $199K
Consultant
Only Doc Seen
Strongly Recommends
Neutral
Successful
Dr. Robles was always very responsive via e-mail and would call to follow-up as well. When I went into the office, he would make sure all my questions were answered and explained everything to me with kindness and care while recognizing this was an emotional journey. He ensured I could see the ultrasound at the same time as me, which was helpful and brought me along on the journey.
Good experience overall, but I think clinics like Columbia could benefit from learning from KindBody and similar clinics to make the entire experience feel more human and not completely like a hospital...Dr. Robles was great in coordinating care and making me feel very comfortable about having consistent care from him and his immediate team. I do think it would be helpful to consider the process more about exercise, vitamins, and holistic health to factor in that could help with egg freezing process and the overall experience of the person going through it. I think he would be very responsive to this feedback, which is amazing!
How was your experience with Alex Robles at Columbia University?
Overall, Dr. Robles was great in coordinating care and making me feel very comfortable about having consistent care from him and his immediate team. I do think it would be helpful to consider the process more about exercise, vitamins, and holistic health to factor in that could help with egg freezing process and the overall experience of the person going through it. I think he would be very responsive to this feedback, which is amazing!
What's one piece of advice would you give a prospective patient of Alex Robles at Columbia University?
Ensure you also do your own homework about what to expect on the journey and perhaps have a buddy who has experienced it to know what to expect each day.
During treatment, were you treated like a number or a human with Alex Robles at Columbia University?
Dr. Robles was always very responsive via e-mail and would call to follow-up as well. When I went into the office, he would make sure all my questions were answered and explained everything to me with kindness and care while recognizing this was an emotional journey. He ensured I could see the ultrasound at the same time as me, which was helpful and brought me along on the journey.
Describe the protocols Alex Robles used in your cycles at Columbia University and their degree of success.
Overall, I worked with the nurse to ensure I knew how to inject myself. I would recommend that people use an ice pack which I learned from a friend and have a heating pad as well, which is helpful.
Describe your experience with Columbia University.
Good experience overall, but I think clinics like Columbia could benefit from learning from KindBody and similar clinics to make the entire experience feel more human and not completely like a hospital. People may want that, too, but just a suggestion.
Describe the costs associated with your care under Alex Robles at Columbia University.
1,575 for egg freezing and 40 per visit
9
Doctor
Alex Robles
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Columbia University
New York
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2024, 29 Eggs Frozen
NPS
10
NPS
10
Age 33
1 Egg Freezing
PCOS
Latinx
Income $200K - $499K
Consultant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Robles was nothing short of terrific...was consistently warm, respectful, attentfull, and willing to answer every single one of my (many) questions...set very realistic expectations considering my PCOS...was always the person conducting the ultrasounds and, of course, in the OR with me during egg retrieval
[Columbia University was] Extremely efficient and accommodating whenever I had an unforeseen schedule conflict...facilities were clean, modern, yet displayed warmth...I can't say enough positive things about...the entire CUFC care team -- from the patient coordinator (Sophie) to the OR nurses and billing coordinator (Jennifer).
How was your experience with Alex Robles at Columbia University?
My experience with Dr Robles couldn't possibly be better. I must highlight the fact that, with one exception (on a Sunday), he was always the person conducting the ultrasounds and, of course, in the OR with me during egg retrieval. He's extremely attentive, warm, genuinely caring, and willing to each and every question I ever had.
What's one piece of advice would you give a prospective patient of Alex Robles at Columbia University?
The only advice I could give a prospective patient is to choose Dr Robles. :)
During treatment, were you treated like a number or a human with Alex Robles at Columbia University?
Dr Robles was nothing short of terrific. He was consistently warm, respectful, attentfull, and willing to answer every single one of my (many) questions. He set very realistic expectations considering my PCOS so the outcome of the process was not a surprise. Speaking as someone who never had always been hesitant to see a male OB-GYN, I can't say enough positive things about Dr Robles and the entire CUFC care team -- from the patient coordinator (Sophie) to the OR nurses and billing coordinator (Jennifer).
Describe your experience with Columbia University.
Extremely efficient and accommodating whenever I had an unforeseen schedule conflict. The facilities were clean, modern, yet displayed warmth. The only downside, which I was aware of, is that it was extremely far away from my house.
What specific things went wrong at Columbia University?
  • Provided conflicting information
10
Doctor
Alex Robles
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 27
3 IUI
European
Income $500K+
Teacher
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Robles is an amazing doctor. He is so warm and friendly which was so important during such a emotional time undergoing fertility treatments. My husband and I felt that he showed compassion, empathy, and true care for us and our situation the whole time. He truly listened to our concerns and took time to review our test results or take a call with us even when he was at home for the day. He never made us feel silly to ask a question and always answered emails quickly no matter how big or small the question. I felt that he really cared for us as people and always had a way of making us feel positive. I can’t say enough good things!
The Columbia Fertility Center is beautiful and a pleasant place to be. Appointments are fast and painless and every staff member is warm and friendly. The administrators are also very sweet and communicative. I couldn’t be happier with the facility...Dr. Robles made us feel seen and heard. He made my husband and I feel so cared for the entire process. He really goes the extra mile to answer any questions/concerns and never dismisses them.
How was your experience with Alex Robles at Columbia University?
Dr. Robles is an amazing doctor. He is so warm and friendly which was so important during such a emotional time undergoing fertility treatments. My husband and I felt that he showed compassion, empathy, and true care for us and our situation the whole time. He truly listened to our concerns and took time to review our test results or take a call with us even when he was at home for the day. He never made us feel silly to ask a question and always answered emails quickly no matter how big or small the question. I felt that he really cared for us as people and always had a way of making us feel positive. I can’t say enough good things!
What's one piece of advice would you give a prospective patient of Alex Robles at Columbia University?
Don’t be afraid to email him with questions or to ask questions about decisions being made under his care (timing of trigger shot/etc).
During treatment, were you treated like a number or a human with Alex Robles at Columbia University?
Dr. Robles made us feel seen and heard. He made my husband and I feel so cared for the entire process. He really goes the extra mile to answer any questions/concerns and never dismisses them.
Describe your experience with Columbia University.
The Columbia Fertility Center is beautiful and a pleasant place to be. Appointments are fast and painless and every staff member is warm and friendly. The administrators are also very sweet and communicative. I couldn’t be happier with the facility.
10
Doctor
Alex Robles
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
2023, 34 Eggs Frozen
NPS
10
NPS
10
Age 38
3 Egg Freezing
Income $200K - $499K
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I always felt like I was in good hands with Dr. Robles. He explained the procedures in details, was always available when I had questions, and he set realistic expectations for me. My results actually far exceeded what I had expected and I was very happy with the whole process. He has excellent bedside manner and always makes you feel comfortable and supported through what can be a very stressful and emotional process.
The [Columbia University] clinic is very clean and efficient. I work full-time and never had an issue getting my bloodwork/imaging done in a timely enough manner for me to make it to work. Very easy to navigate and schedule with use of the online portal. The staff are all very friendly...[nursing staff] Always provided me full detail of how I was progressing and clear instructions on what to do next.
How was your experience with Alex Robles at Columbia University?
I always felt like I was in good hands with Dr. Robles. He explained the procedures in details, was always available when I had questions, and he set realistic expectations for me. My results actually far exceeded what I had expected and I was very happy with the whole process. He has excellent bedside manner and always makes you feel comfortable and supported through what can be a very stressful and emotional process.
During treatment, were you treated like a number or a human with Alex Robles at Columbia University?
Dr. Robles always made my visits feel very personal and I really did feel like he was invested and cared.
Describe the protocols Alex Robles used in your cycles at Columbia University and their degree of success.
Follistim+ menopur with introduction of ganirelix. On letrozole during process dt h/o BRCA1+.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Haley Roche)
Always provided me full detail of how I was progressing and clear instructions on what to do next.
Describe your experience with Columbia University.
The clinic is very clean and efficient. I work full-time and never had an issue getting my bloodwork/imaging done in a timely enough manner for me to make it to work. Very easy to navigate and schedule with use of the online portal. The staff are all very friendly.
Describe the costs associated with your care under Alex Robles at Columbia University.
Office visit copayments per insurance. Rest was covered by fertility insurance.
Describe Alex Robles's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
N/A
10
Doctor
Alex Robles
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2023, 4 Eggs Frozen
NPS
10
NPS
10
Age 37
1 Egg Freezing
European
Income $500K+
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Robles] immediately made me feel at ease and explained everything thoroughly. He was very honest in terms of what to expect based on the numbers and the impact that the treatment would have on me physically. All in all it was really a breeze and I felt completely supported. On the visits where I did not see Dr. Robles directly, he reached out to me by phone or email almost immediately to follow up
For me the [Columbia University] clinic was so convenient and easy to get to which considering the frequency of visits was incredibly important - the scheduling was a breeze and I was typically in and out within 15-20 minutes. Everyone there was kind, very clean and highly efficient...I was recommended to the Columbia Fertility Clinic by my healthcare provider and I am so happy that I was scheduled with Dr. Robles. He immediately made me feel at ease and explained everything thoroughly. He was very honest in terms of what to expect based on the numbers and the impact that the treatment would have on me physically. All in all it was really a breeze and I felt completely supported. On the visits where I did not see Dr. Robles directly, he reached out to me by phone or email almost immediately to follow up
How was your experience with Alex Robles at Columbia University?
I had a lot of apprehension going into this procedure and had already seen another doctor previously who I really did not feel was the right fit. I was recommended to the Columbia Fertility Clinic by my healthcare provider and I am so happy that I was scheduled with Dr. Robles. He immediately made me feel at ease and explained everything thoroughly. He was very honest in terms of what to expect based on the numbers and the impact that the treatment would have on me physically. All in all it was really a breeze and I felt completely supported. On the visits where I did not see Dr. Robles directly, he reached out to me by phone or email almost immediately to follow up
What's one piece of advice would you give a prospective patient of Alex Robles at Columbia University?
Considering how great my experience was I would say don't wait!
During treatment, were you treated like a number or a human with Alex Robles at Columbia University?
Dr Robles was incredibly kind and spent the time to ask questions, learn more about my fertility goals and explain the process in detail.
Describe your experience with Columbia University.
For me the clinic was so convenient and easy to get to which considering the frequency of visits was incredibly important - the scheduling was a breeze and I was typically in and out within 15-20 minutes. Everyone there was kind, very clean and highly efficient.
Describe your experience with your monitoring appointments at Columbia University.
Super easy and typically waited less than 5 mins after checking in
10
Doctor
Alex Robles
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2023, Successful
NPS
10
NPS
10
Age 32
1 IVF
Latinx
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Alex Robles] Very communicative with me and my spouse. Very friendly and informative...let us know what to expect and what will be happening throughout the whole experience...ery specific and caring about my process and very informative with everything that was happening.
[Columbia University] is very clean and communicative. If you are having problems with an appointment you can definitely call and switch it and they will do it happily or give you the choice to do it online through your portal. If you are late they are more than accommodative.
How was your experience with Alex Robles at Columbia University?
Very communicative with me and my spouse. Very friendly and informative. Definitely let us know what to expect and what will be happening throughout the whole experience. Let me know what will be happening and what needed to be done so that the process can be successful which it was and trustworthy during the process as well.
What's one piece of advice would you give a prospective patient of Alex Robles at Columbia University?
Listen to him and his nurses because they will not steer you wrong and if you have any questions feel free to ask.
During treatment, were you treated like a number or a human with Alex Robles at Columbia University?
Very specific and caring about my process and very informative with everything that was happening.
Describe your experience with Columbia University.
This clinic is very clean and communicative. If you are having problems with an appointment you can definitely call and switch it and they will do it happily or give you the choice to do it online through your portal. If you are late they are more than accommodative.
10
Doctor
Alex Robles
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023 - 2024, Successful
NPS
10
NPS
10
Age 32 - 33
1 IVF
1 Embryo Freezing
Donor Sperm
East Asian
Income $50K - $99K
Architect
Only Doc Seen
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
LGBTQ+ family. Dr. Robles has been supportive of our family planning throughout the entire consultation and treatment process...is incredibly patient and proactive, always be there to explain any questions...a highly responsible physician, actively involved in every aspect of our treatment process, from examinations to surgeries, and communicates directly with us
[Columbia University's] advantage lies in the exceptionally high level of expertise as a fertility center...one area for improvement is the lack of systematic record-keeping for patients' examination results, often communicated solely through email...nursing staff consistently exhibit warmth and care, diligently reporting examination results and conveying the doctor's messages to us.
How was your experience with Alex Robles at Columbia University?
Dr. Robles has made our IVF journey feel remarkably smooth and straightforward. He is incredibly patient and proactive, always be there to explain any questions we have. He goes above and beyond, assisting us in planning our schedules and offering advice and professional guidance tailored to our specific health needs and age. His thoughtful approach leaves us feeling completely at ease as we navigate life's next phase. He's a highly responsible physician, actively involved in every aspect of our treatment process, from examinations to surgeries, and communicates directly with us. Throughout the treatment process, his care team also excels in their roles, ensuring that after each meeting, we know exactly what the next steps are, why they are necessary, and when they will occur. Everything is wonderfully organized, which is incredibly helpful for someone like me who needs to plan ahead. My partner isn't fluent in English, so I often need to assist in communication. Dr. Robles ensures that every step is explained in a simple and understandable way, so both of us feel informed. As patients, we feel respected and cared for under his guidance.
What's one piece of advice would you give a prospective patient of Alex Robles at Columbia University?
Communicate with Dr. Robles if you have any questions or concern.
During treatment, were you treated like a number or a human with Alex Robles at Columbia University?
Dr. Robles is incredibly patient and proactive, always be there to explain any questions we have. He goes above and beyond, assisting us in planning our schedules and offering advice and professional guidance tailored to our specific health needs and age. His thoughtful approach leaves us feeling completely at ease as we navigate life's next phase. He's highly responsible, actively involved in every aspect of our treatment process, from examinations to surgeries, and communicates directly with us. Our collaboration with Dr. Robles and his care team has been exceptionally smooth. We felt happy, reassured, and genuinely cared for.
How competent was Alex Robles at LGBTQ+ care?
We are LGBTQ+ family. Dr. Robles has been supportive of our family planning throughout the entire consultation and treatment process. He warmly engages with both of us, ensuring that both myself and my partner are involved in the treatment journey. He's not only an excellent physician but also a genuinely kind-hearted individual.
Describe your experience with the nursing staff at Columbia University.
The nursing staff consistently exhibit warmth and care, diligently reporting examination results and conveying the doctor's messages to us.
Describe your experience with Columbia University.
The advantage lies in the exceptionally high level of expertise as a fertility center, making it a trustworthy and preferable choice. However, one area for improvement is the lack of systematic record-keeping for patients' examination results, often communicated solely through email.
How competent was Columbia University at LGBTQ+ care?
As an LGBT+ family, we received a lot smiles, hugs and care in CUFC from nurses and doctors.
Describe your experience using 3rd party reproduction (donor eggs, donor sperm, or gestational carrier) at Columbia University.
We purchased sperm vials from several recommended sperm banks and coordinated transportation by phone . The clinic's collaboration with the sperm bank was highly efficient.
10
Doctor
Alex Robles
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
LGBTQ+ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
LGBTQ+ Care
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2024, 29 Eggs Frozen
NPS
10
NPS
10
Age 33
1 Egg Freezing
East Asian
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Robles is very skilled and made the egg freezing process a seamless experience for me...communicated what to expect every step of the way...has a warm, calming presence that will put anyone at ease...I was scheduled under a different doctor, but Dr. Robles made sure to come in and perform my retrieval himself.
Columbia University Fertility Center is well organized and efficiently run...never had to wait long for my appointments....clean and welcoming...care team to the front desk, nurses, and other staff, were friendly and helpful...assigned nurse Haley and care coordinator Sophie were great to work with
How was your experience with Alex Robles at Columbia University?
Dr. Robles is very skilled and made the egg freezing process a seamless experience for me. Nothing caught me by surprise, as he communicated what to expect every step of the way. I'm extremely happy with my results and feel really lucky that he was my doctor. Not only is Dr. Robles trustworthy, he has a warm, calming presence that will put anyone at ease. These qualities are so important, especially for a procedure as sensitive as egg freezing.
What's one piece of advice would you give a prospective patient of Alex Robles at Columbia University?
If I could give advice to a prospective patient, it would be to know what your goals are and to communicate them, trust the process, and don't be shy about asking questions. Dr. Robles helped me determine what the best diet would be leading up to and during treatment as well as what supplements are okay. He was also thorough in sharing what to avoid. Based on my experience, I can assure you won't go wrong with him as your provider.
During treatment, were you treated like a number or a human with Alex Robles at Columbia University?
Throughout the entire egg freezing process, Dr. Robles was always genuine, kind, and empathetic. He made me feel like a human being and not just another patient. I sincerely appreciated him taking the time to patiently answer my questions whenever I had any. On the day of my retrieval, I was scheduled under a different doctor, but Dr. Robles made sure to come in and perform my retrieval himself. This gave me peace of mind, and I'm so grateful for his care. After retrieval, Dr. Robles checked in to see that I was doing okay. I'm thankful to him for making my experience stress-free and highly recommend him to anyone interested in egg freezing. You will be in good hands!
Describe the protocols Alex Robles used in your cycles at Columbia University and their degree of success.
Treatment lasted approximately two weeks for me. On day three of my cycle, I came in to the clinic for lab work. I began administering two types of shots later that evening. Almost every other day, I would come in to the clinic for ultrasound and blood work. Part of the way through treatment, I had to add a third shot into my nightly routine. The clinic visits increased to almost daily toward the end. Finally, I was able to take my trigger medications, and the retrieval followed a few days after. Everything went smoothly, and Dr. Robles and the care team always kept me informed on next steps.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Haley Roche)
My assigned nurse Haley and care coordinator Sophie were great to work with. Both were very responsive and clear communicators. During treatment, Haley's instructions were detailed and straightforward. I always felt that I was in the loop thanks to both of them.
Describe your experience with Columbia University.
Columbia University Fertility Center is well organized and efficiently run. I never had to wait long for my appointments. The clinic is clean and welcoming. Everyone that I came into contact with there, from my doctor and care team to the front desk, nurses, and other staff, were friendly and helpful.
Describe your experience with your monitoring appointments at Columbia University.
My monitoring appointments happened in the mornings. Columbia gave me a window to choose from, and it was easy to fit these appointments into my schedule. During each appointment, I was able to complete everything within fifteen minutes or less. At the same time, I never felt rushed. The whole process is well thought out and designed.
Describe the costs associated with your care under Alex Robles at Columbia University.
My care was covered through Progyny, which my employer partners with.
10
Doctor
Alex Robles
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 35
1 Egg Freezing
Black or African-American
Income $100K - $199K
Professor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Robles has excellent bedside manner...very warm nature while also being very honest and clear about each step of the process...he would check in. By phone if he knew I had an appointment but he was not able to see me in person...explained all the possible outcomes and provided me with the honest facts...provided me with detailed videos related to each medication I was taking and how to engage in the injection process.
the team [at Columbia University that] you are working with is very reliable and they are your best resources through each steo...I was very pleased with my nursing team. They were efficient, helpful, and compassionate...provided me with detailed videos related to each medication I was taking and how to engage in the injection process...Everything was outlined in personalized emails and by phone
How was your experience with Alex Robles at Columbia University?
Dr. Robles has excellent bedside manner. He has a very warm nature while also being very honest and clear about each step of the process. I liked that he would check in. By phone if he knew I had an appointment but he was not able to see me in person. He explained all the possible outcomes and provided me with the honest facts, which I appreciated. He addressed each concern I had and was so patient with me through the process. I honestly don't think the process could have gone any better. I am so pleased with my experience and I know it is because of the way Dr. Robles made me feel throughout the process
What's one piece of advice would you give a prospective patient of Alex Robles at Columbia University?
Trust him. He really does have your best interest at heart, and you can tell. If there is a problem, bring it up because I am sure he will address it swiftly
During treatment, were you treated like a number or a human with Alex Robles at Columbia University?
I was definitely treated like a human by Dr. Robles. He was very clear in his explanations with me and I never felt like he was rushing me to get to the next patient. He always took additional time to answer any questions I had. I also saw him multiple times throughout my cycle and if he did not see me in person he made a point to call me to check in to see if I felt OK and things were going well for me
Describe the protocols Alex Robles used in your cycles at Columbia University and their degree of success.
Dr. Robles provided me with detailed videos related to each medication I was taking and how to engage in the injection process. When I felt stressed by the timeline Dr. Robles was very understanding with my need to wait an additional month and he walked me through the new timeline. Everything was outlined in personalized emails and by phone
Describe your experience with your nurse at Columbia University.
I was very pleased with my nursing team. They were efficient, helpful, and compassionate
Describe your experience with Columbia University.
Honestly, I only have positive things to say about my experience. While it can be an experience that makes you anxious, the team you are working with is very reliable and they are your best resources through each steo
Describe the costs associated with your care under Alex Robles at Columbia University.
I was covered under Progny insurance
Describe Alex Robles's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
I did not do this
10
Doctor
Alex Robles
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 33
1 Embryo Freezing
PCOS
European
Income $200K - $499K
2nd of 2 Docs
IVF With Other Docs
1 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Robles made every effort to see me himself even for the vast majority of my monitoring appointments during the egg freezing process and then again for my weekly pregnancy checkups...He was extremely responsive when I would contact him directly through email (would always respond within a few hours) and would answer my questions thoroughly. Whenever I was nervous about something he was great about explaining things to me which was very reassuring. I am extremely grateful For Dr. Robles!
I loved everything about Columbia. Every step of the process far exceeded my expectations after coming from another clinic where I felt it was extremely impersonal and I was just a number. I even got yelled at on the phone by a nurse at a previous clinic. At Columbia I just feel that would never happen. Everyone was so patient and understanding/ explained things well. The office staff are all kind, as are the women who do the blood draws. All of the doctors I met were amazing, I had two different doctors do my egg retrieval and my endoscopy. The anesthesiologist that Columbia uses is even an incredibly nice person. I never dealt with anyone who wasn’t knowledgeable, compassionate and just super nice which is a great feeling and is calming when dealing with a stressful situation.
How was your experience with Alex Robles at Columbia University?
Dr. Robles is an incredible doctor. I had had a bad experience with a previous doctor and IVF clinic and started researching other doctors and clinics. When I found Dr. Robles and had my first consultation, I immediately knew I would go to him. He was incredibly kind and compassionate (I had just experienced a miscarriage) and took the time to listen to me and address each of my concerns thoroughly. Objectively we achieved better results under the care of Dr. Robles (more embryos, healthier pregnancy.). Dr Robles made every effort to see me himself even for the vast majority of my monitoring appointments during the egg freezing process and then again for my weekly pregnancy checkups. I think there were only three occasions out of countless where Dr. Robles was either in procedures or with another patient; he always made an effort to see me himself which was incredible. He was extremely responsive when I would contact him directly through email (would always respond within a few hours) and would answer my questions thoroughly. Whenever I was nervous about something he was great about explaining things to me which was very reassuring. I am extremely grateful For Dr. Robles!
What's one piece of advice would you give a prospective patient of Alex Robles at Columbia University?
Don’t be hesitant to reach out to him directly or ask any questions of him as he is very patient and happy to take the time to address any concerns.
During treatment, were you treated like a number or a human with Alex Robles at Columbia University?
I felt like a human because Dr. Robles was unbelievably responsive and understanding
Describe the protocols Alex Robles used in your cycles at Columbia University and their degree of success.
Doctor Robles was great about giving overall health advice for maximizing quality of eggs prior to beginning injections (I.e. mostly Mediterranean diet with lots of fruits and veggies). He wasn’t pushy about that but I wanted to know and I think this helped. Dr. Robles used icsi after our egg retrieval. When we did a round of Ivf with a different clinic, 30 eggs were retrieved and we ended up with 3 genetically normal embryos (pga tested). When we did a round with Dr. Robles, we had 31 eggs, and ended with 8 healthy pga tested embryos. I think his advice on general health and also the icsi made a big difference in results (we did not use icsi the first time with the other clinic).
Describe your experience with your nurse at Columbia University. (Assigned nurse: Haley )
We were assigned to have Haley as our nurse. Haley was incredible throughout the whole process. Haley made herself available to call me back right away when I called the office with concerns and was patient about explaining anything I was concerned about. Haley was also incredibly responsive over email. She’s a very compassionate and nice person with a calming/ kind way about her which was very comforting during a stressful process. I also felt that Haley was extremely knowledgeable and really knew what I was referring to whenever I had questions. We had Sophie as our care coordinator. Sophie was extremely prompt in helping me schedule appointments and calling back if I had a question. Sophie is also very nice, professional and smart. Dr. Robles , Haley and Sophie are the dream team!
Describe your experience with Columbia University.
I loved everything about Columbia. Every step of the process far exceeded my expectations after coming from another clinic where I felt it was extremely impersonal and I was just a number. I even got yelled at on the phone by a nurse at a previous clinic. At Columbia I just feel that would never happen. Everyone was so patient and understanding/ explained things well. The office staff are all kind, as are the women who do the blood draws. All of the doctors I met were amazing, I had two different doctors do my egg retrieval and my endoscopy. The anesthesiologist that Columbia uses is even an incredibly nice person. I never dealt with anyone who wasn’t knowledgeable, compassionate and just super nice which is a great feeling and is calming when dealing with a stressful situation.
Describe the costs associated with your care under Alex Robles at Columbia University.
I was fortunate to have Progyny
10
Doctor
Alex Robles
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Unknown Success
NPS
10
NPS
8
Age 24
1 Embryo Freezing
Ashkenazi Jewish
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr. Robles was the doctor that we saw for every consultation, and he made an effort to be present for some of our ultrasounds and particularly for the retrieval, even though he wasn't working that day. He was very good at explaining both the general numbers of IVF and giving some predictions regarding how our individual circumstances might affect our chances. Throughout the injections we always felt he was available with last-minute concerns or setbacks, and he has since made an effort to get all information to us as soon as it is available to him. He seems very knowledgeable in his field, and was very open to learning about and working with our religious needs in this very sensitive area.
The [Columbia University] clinic is very professional. They did a great job of making us feel comfortable despite embarking on a new and scary chapter in our lives. The majority of the team - particularly our care coordinator and doctor - were excellent. Our biggest issue ended up being our financial coordinator. We had a complicated insurance situation, and we had a lot of trouble at times getting email responses or phone calls responding to our questions. Finance is known to be a big part of any IVF process, so this seemed like a rather large oversight.
How was your experience with Alex Robles at Columbia University?
Dr. Robles was the doctor that we saw for every consultation, and he made an effort to be present for some of our ultrasounds and particularly for the retrieval, even though he wasn't working that day. He was very good at explaining both the general numbers of IVF and giving some predictions regarding how our individual circumstances might affect our chances. Throughout the injections we always felt he was available with last-minute concerns or setbacks, and he has since made an effort to get all information to us as soon as it is available to him. He seems very knowledgeable in his field, and was very open to learning about and working with our religious needs in this very sensitive area.
What's one piece of advice would you give a prospective patient of Alex Robles at Columbia University?
Be as open and communicative as comfortable - if there's a change or adjustment you might want, he'll do his best to make it happen.
During treatment, were you treated like a number or a human with Alex Robles at Columbia University?
Dr. Robles has a very easy and open manner. While we worked with him, we were undergoing several external changes in our lives due to school, and he was very understanding of how this affected our needs and desires. Our treatment was affected by several religious restrictions, and he did his best to give us all the information we needed while allowing us to make the decisions we felt were best for us religiously. We also really appreciated his effort to be as present and involved in our process as possible, including calling us with our genetic results instead of waiting for us to make a later follow-up appointment.
Describe the protocols Alex Robles used in your cycles at Columbia University and their degree of success.
The protocol he used seemed to be pretty typical, since we were using IVF for genetic testing rather than a physical infertility issue. Since were were both in our early 20s and pretty healthy at the time (genetic issue notwithstanding), the medication worked very well, particularly since we had stopped hormonal birth control a few months prior. We got 27 eggs retrieved, 18 mature, 14 were successfully fertilized, 8 developed into embryos, and (pending one retest) 4 tested positive for the genetic condition.
Describe your experience with the nursing staff at Columbia University.
Each of the nursing staff seemed excellent (we communicated with them primarily through email rather than face-to-face). The primary issue that we had was that the nursing duties, particularly around communication, seemed very decentralized - we got emails with medication instructions from different nurses each evening, and this made it difficult to understand who we were meant to email with questions and when they would be available to answer those questions.
Describe your experience with Columbia University.
The clinic is very professional. They did a great job of making us feel comfortable despite embarking on a new and scary chapter in our lives. The majority of the team - particularly our care coordinator and doctor - were excellent. Our biggest issue ended up being our financial coordinator. We had a complicated insurance situation, and we had a lot of trouble at times getting email responses or phone calls responding to our questions. Finance is known to be a big part of any IVF process, so this seemed like a rather large oversight.
Describe the costs associated with your care under Alex Robles at Columbia University.
Around $20,000 for treatment $600 for anesthesia $400 per embryo for genetic testing Around $2000 for medicine $1,200 per year for embryo storage
Describe Alex Robles's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
We have not yet done a transfer.
What specific things went wrong at Columbia University?
  • Provided conflicting information
Describe the specific things that went wrong at Columbia University.
This is pretty minor, but there were some miscommunication issues regarding some of our medications, particularly the Lupron trigger shot. Our medication coordinator told us not to order the trigger shot with the rest of the medication, due to its short shelf life, but were were never told when to order it. In the end, we learned that we should order it from the doctor after asking him, but due to weekends/federal holidays this resulted in our only getting the medication the day before it was needed, which could have been a very expensive accident.
10
Doctor
Alex Robles
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Columbia University
New York
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
10
NPS
10
Age 37 - 38
1 IVF
South Asian
Business Executive
1st of 3 Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Alex Robles is an awesome doctor, patiently listen to what the patient is going through. Understand the end goal. Always very mannered and never get irritated with many questions...When in occassions he is not sure of right answers to my questions, he makes sure he contacts other doctors and get back to me with answers. He is very easily contactable and do not hesitate to speak to patients on phone or on email. Very responsive and knows what he is doing.
I loved the whole [Columbia University] ecosystem of care coordinator, scheduling coordinator and their approach towards patients. The nurse always listens to my issues and makes sure my queries are answered even if it is a weekend or after work hours, someone backup/oncall will reply to my query/my bloodwork with detailed explanation...Another important strength of this clinic is their timings when visiting doctor in NYC office...
How was your experience with Alex Robles at Columbia University?
Approachable, never get irritated with silly questions. Ready to provide you answer after research and very speaks mannerly while talking to patients. Thank you Dr Robles. He has never refused me for a visit. His patient and attentive demeanor make discussions incredibly productive. He not only listens intently but also demonstrates a keen understanding of the subject matter. It's evident that he possesses a deep knowledge of the field as he is always ready with precise answers to any questions that arise. What's truly impressive is his ability to foresee the next steps in our projects, providing seamless guidance and direction. Getting treatment under Dr. Robles has been a valuable and insightful experience, fostering a sense of confidence and clarity in every interaction.
What's one piece of advice would you give a prospective patient of Alex Robles at Columbia University?
Come to Dr Alex with an open mind. He is a trustworthy doctor and will take extensive care for you.
During treatment, were you treated like a number or a human with Alex Robles at Columbia University?
Dr Alex Robles is an awesome doctor, patiently listen to what the patient is going through. Understand the end goal. Always very mannered and never get irritated with many questions sometimes personal. When in occassions he is not sure of right answers to my questions, he makes sure he contacts other doctors and get back to me with answers. He is very easily contactable and do not hesitate to speak to patients on phone or on email. Very responsive and knows what he is doing.
Describe the protocols Alex Robles used in your cycles at Columbia University and their degree of success.
I made sure, I am seeing Dr Robles often so he is able to see my progress. I exchanged emails, visit his clinic and always be honest about my feelings. He has great knowledge about his subject and is thorough on the procedures. He does not believe in various myths/taboos exists in the world for trying to be pregnant or pregnant women.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Sophie, Haley, )
The nurse coordinator Haley was extremely detailed in all emails. It always gives a sense of relief when you have important medication/treatment in the email so you can refer to it again and again. I loved the whole ecosystem of care coordinator, scheduling coordinator and their approach towards patients. The nurse always listens to my issues and makes sure my queries are answered even if it is a weekend or after work hours, someone backup/oncall will reply to my query/my bloodwork with detailed explanation.
Describe your experience with Columbia University.
Best part is it has a clinic in White Plains where it was always convenient to go when I need to do just bloodwork or basic scan. For all important procedures, that happens in NYC, there were always planned. Another important strength of this clinic is their timings when visiting doctor in NYC office. Most times other fertility clinics only ask the patients to come early morning like 9 AM or 10 AM which becomes difficult due to work commitments. They always had an afternoon slot which made it smooth sailing and I had to never call my work for a time off because of the doctor's visit.
Describe your experience with your monitoring appointments at Columbia University.
It never ruined my schedule. I was always given extra care during scans, procedures and bloodwork
Describe the costs associated with your care under Alex Robles at Columbia University.
not sure covered by my insurance
Describe Alex Robles's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
He is great in helping you to make a decision. Trust his decision and go for it.
10
Doctor
Alex Robles
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5