Alyaa Elassar

New York City IVF

Rated 9.4
Strongly recommend: 92%Neutral: 4%Don't recommend: 4%9.4
92% strongly recommend
88 reviews
LGBTQ+ Competent Care
LGBTQ+ Competent Care

Based on reviews from the LGBTQ+ community.

Humanity
9.7
9.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.6
9.6
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
9.4
9.4
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Responsiveness
8.9
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Cornell
Residency
Cornell
Fellowship
U of Connecticut

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Alyaa Elassar works at

New York City IVF
Rated 9.5
Strongly recommend: 94%Neutral: 1%Don't recommend: 5%9.5

Explore Clinic
Manhattan
693 Fifth Avenue, 7th Floor
New York, NY 10022

5 patient reviews filtered by:

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Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
NPS
0
NPS
0
Age 39
Diminished Ovarian Reserve
Income $200K - $499K
Entrepreneur
2nd of 2 Docs
1 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
In my initial consultation, Dr. Elassar was very kind and thorough. Unfortunately, as soon as the monitoring began, each of my sessions with her felt very rushed. She did not answer emails, was unavailable on the phone, and in person, she did not seem interested in taking the time to answer my questions or to clearly explain the protocol and next steps.
Strengths [of New York City IVF] are a great consultation, a beautiful office, generally good and timely email communication, and good communication about what medications are needed and when. Weaknesses are lack of compassion overall, and rushed in-person experiences with the doctor...$350 for each monitoring visit. An IUI would have been $2,000. IVF was $14,000 not including any transfers.
How was your experience with Alyaa Elassar at New York City IVF?
Dr. Elassar was very impressive in my initial consultation. And she has outstanding reviews online. So I was very surprised and disappointed when she seemed very rushed and uninterested in answering questions during my in-person visits. At one point, she said "I don't have time to answer your questions. You can ask [a member of our medical team] -- she is working on a medical degree and can answer these questions for you." You want to feel like your doctor is genuinely interested in your success, and that he or she is willing to take the time to make sure you are aware of what's happening and what the next steps are. It was really disappointing.
What's one piece of advice would you give a prospective patient of Alyaa Elassar at New York City IVF?
Ask in advance if she will be available to answer your questions via phone or email, or during in-person sessions. Be your own advocate and have questions prepared so that you understand what is going on in your protocol / cycle.
During treatment, were you treated like a number or a human with Alyaa Elassar at New York City IVF?
In my initial consultation, Dr. Elassar was very kind and thorough. Unfortunately, as soon as the monitoring began, each of my sessions with her felt very rushed. She did not answer emails, was unavailable on the phone, and in person, she did not seem interested in taking the time to answer my questions or to clearly explain the protocol and next steps.
Describe the protocols Alyaa Elassar used in your cycles at New York City IVF and their degree of success.
I began an IVF cycle that had to be cancelled due to poor response. Dr. Elassar did not say this to me directly, but a member of her medical team said that they believed my ovaries were likely "over-suppressed" by taking birth control pills for too long, which meant that not as many follicles as anticipated grew. I was on birth control for about 2.5 weeks, and then on Menopur and Follistim for 2 weeks. I had 3 mature follicles (we anticipated 7-8 based on prior evaluations) so we decided to cancel the cycle.
Describe your experience with the nursing staff at New York City IVF.
Some of the nursing staff was good. They were mostly responsive and easy to work with. Other members of the team seemed really deflated, and like they didn't want to be there. In particular, the nurse who managed the instructions for administering medication just never seemed happy. I think patients who are experiencing infertility should expect to work with a team that is upbeat and positive, otherwise they make an already challenging and uncomfortable situation even more of a challenge.
Describe your experience with New York City IVF.
Strengths are a great consultation, a beautiful office, generally good and timely email communication, and good communication about what medications are needed and when. Weaknesses are lack of compassion overall, and rushed in-person experiences with the doctor.
Describe the costs associated with your care under Alyaa Elassar at New York City IVF.
Please note this is NOT NEW HOPE. This is NYC IVF with Dr. Alayaa Elassar. $350 for each monitoring visit. An IUI would have been $2,000. IVF was $14,000 not including any transfers.
What specific things went wrong at New York City IVF?
  • Canceled a cycle due to clinic error
0
Doctor
Alyaa Elassar
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
5 of 5
Trustworthiness
2 of 5
Compassion
1 of 5
Explained risks
4 of 5
Adaptability
3 of 5
0
Clinic
New York City IVF
Manhattan
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
6 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
5
NPS
5
Age 36 - 37
3 IUI
2 IVF
Unexplained
East Asian
Income $500K+
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Elassar is the only doctor at the clinic and handles all the daily monitorings and procedures on her own. It's helpful to have one person oversee the IVF process. She is very responsive on email. Although, she is very smart, she can be impatient if you ask too many questions along the way...I have unexplained infertility and I thought my treatment was not customized...
Pros: The clinic [NYC IVF] is beautiful, clean and well run. You never see more than 1-2 other patients at a time. Nurses are great and very gentle and compassionate. Cons: The monitoring hours start at 9am and the doctor runs late so it was difficult managing the appointments if working full-time. Dr. Elassar has a cookie-cutter way of approaching the IVF process. I would've liked to see her run some more testing before deciding on the protocol.
How was your experience with Alyaa Elassar at New York City IVF?
Dr. Elassar is a fine doctor if you are a normal patient with a diagnosed cause. I have unexplained infertility and I thought my treatment was not customized. I went through two rounds of IVF, each round was trial and error. I only yielded one blastocyst from two rounds of IVF.
What's one piece of advice would you give a prospective patient of Alyaa Elassar at New York City IVF?
Ask all your questions. Even if it sounds silly or confusing, it's important to understand the protocol being recommended. Look into their stats. I didn't have the clinic information, only the national stats.
During treatment, were you treated like a number or a human with Alyaa Elassar at New York City IVF?
Dr. Elassar is the only doctor at the clinic and handles all the daily monitorings and procedures on her own. It's helpful to have one person oversee the IVF process. She is very responsive on email. Although, she is very smart, she can be impatient if you ask too many questions along the way. I thought at times her moods varied and one day she was nice and the next day she was impatient and rushed through the appointment. I asked generic questions about vitamins, protocols, testing etc.
Describe the protocols Alyaa Elassar used in your cycles at New York City IVF and their degree of success.
First round of IVF included birth control, two vials of menopur and follistim 150. I had 10 follicles, 8 retrieved and 5 fertilized. None of them made it to blastocyst. Second round of IVF included birth control, lupron, two vials of menopur, follistim 200. I had 8 follicles, 6 retrieved, 1 mature and fertilized. One made it to Day 5 graded B blastocyst.
Describe your experience with the nursing staff at New York City IVF.
Nurses are fantastic. They follow up regularly and never made mistakes on their communication.
Describe your experience with New York City IVF.
Pros: The clinic is beautiful, clean and well run. You never see more than 1-2 other patients at a time. Nurses are great and very gentle and compassionate. Cons: The monitoring hours start at 9am and the doctor runs late so it was difficult managing the appointments if working full-time. Dr. Elassar has a cookie-cutter way of approaching the IVF process. I would've liked to see her run some more testing before deciding on the protocol.
Describe the costs associated with your care under Alyaa Elassar at New York City IVF.
Prices changed midway through my two cycles. IVF process was $13,500 and the transfer was another $2,000.
What specific things went wrong at New York City IVF?
  • Failed to order appropriate test
Describe the specific things that went wrong at New York City IVF.
I transferred one untested grade B blastocyst based on the advice of Dr. Elassar (in her words: lots of babies are born without genetic testing). I got pregnant and at 12 weeks found out the fetus had trisomy 13. I had to terminate the pregnancy. I would've never transferred the embryo had the doctor told me to genetically test the embryo first.
5
Doctor
Alyaa Elassar
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
5
Clinic
New York City IVF
Manhattan
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
4 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Consult
NPS
0
NPS
0
Age 31
Income $100K - $199K
2nd of 3 Docs
7 IUI With Other Docs
1 IVF With Other Docs
Donor Sperm
LGBTQ+
Doesn't Recommend
Doesn't Recommend
Unsuccessful
We had a good first consultation with Dr Alassar. She seemed very thorough going over my history. My partner and I were wanting to move into IVF but we didn't get too much info about this on the first consult....After leaving we emailed some additional questions that we felt would help us in making a decision whether to proceed with the clinic for the 20k IVF cycle. Some of these were answered over email... On the next visit we were taken by a nurse at the front desk and put in an ultrasound room without any information about what we were doing.
The front desk woman was very helpful over email and very nice to deal with in person. The clinic itself [New York City IVF] is very nice and comfortable. We didn't pursue treatment here because of our negative interaction with Dr Elassar so I can't speak too much to the facilities but the monitoring room where I had an ultrasound was fine....They left us in the room waiting for the doctor for 40 mins while the lights kept turning out. No one told us anything and we began to feel quite frustrated and not know what was going on
How was your experience with Alyaa Elassar at New York City IVF?
This was our second clinic and we were looking for somewhere with better communication and with a doctor we felt trustworthy. We had a good first consultation with Dr Alassar. She seemed very thorough going over my history. My partner and I were wanting to move into IVF but we didn't get too much info about this on the first consult. None the less we felt pretty good about the doctor and the clinic. After leaving we emailed some additional questions that we felt would help us in making a decision whether to proceed with the clinic for the 20k IVF cycle. Some of these were answered over email but we were told we could go over everything with the doctor on our next visit. On the next visit we were taken by a nurse at the front desk and put in an ultrasound room without any information about what we were doing. They said "take your pants off and watch this video" and put on a 5 min video about IVF medication without explaining anything to us. They left us in the room waiting for the doctor for 40 mins while the lights kept turning out. No one told us anything and we began to feel quite frustrated and not know what was going on. Finally when Dr Alassar came to the room to see us it was her that seemed annoyed at us. I don't know if she was just very busy that day but she was very rude and not apologetic in the slightest. When we tried to ask certain questions about what to expect moving forward with an ivf cycle she was very dismissive, patronizing and rushed in her responses. We were completely shocked and never returned to the clinic.
What's one piece of advice would you give a prospective patient of Alyaa Elassar at New York City IVF?
Be firm in asking for the information you need. You are entitled to this and any good doctor should answer the questions and concerns you put forward.
During treatment, were you treated like a number or a human with Alyaa Elassar at New York City IVF?
We were rushed through and felt like we had no time for questions
Describe your experience with the nursing staff at New York City IVF.
On the one visit they put us in a room without communicating anything and left us there for 40 mins
Describe your experience with New York City IVF.
The front desk woman was very helpful over email and very nice to deal with in person. The clinic itself is very nice and comfortable. We didn't pursue treatment here because of our negative interaction with Dr Elassar so I can't speak too much to the facilities but the monitoring room where I had an ultrasound was fine.
Describe the costs associated with your care under Alyaa Elassar at New York City IVF.
Had we proceeded with IVF, costs were roughly 20k for a cycle +5k for meds
0
Doctor
Alyaa Elassar
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
3 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
3 of 5
0
Clinic
New York City IVF
Manhattan
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
5 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
0
NPS
0
Age 38
Diminished Ovarian Reserve
Poor Egg Quality
Uterine Fibroids
European
Income $200K - $499K
Consultant
Only Doc Seen
IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr Elassar was the one who saw me each time for monitoring which is somewhat unusual...The doctor seemed very nice the first consult and then when it came to the other appointments it was more like we were a nuisance to her, and her recommendation I later found out was not a best practice (to ignore investigating a fibroid - which I later had to have removed before any treatment - she wanted me to just move straight into treatment...I felt that she not only lacked compassion but worst of all, didn’t answer questions and made us feel like we were a nuisance by asking them. She was cold hearted and her recommendations were contradicting.
the office [New York City IVF] was very good at sending all medical records and Dr Elassar was the one who saw me each time for monitoring which is somewhat unusual. Very disappointing and hope other women don’t have to go through the same... The doctor seemed very nice the first consult and then when it came to the other appointments it was more like we were a nuisance to her, and her recommendation I later found out was not a best practice (to ignore investigating a fibroid - which I later had to have removed before any treatment - she wanted me to just move straight into treatment (more money for her)).
How was your experience with Alyaa Elassar at New York City IVF?
I felt that she not only lacked compassion but worst of all, didn’t answer questions and made us feel like we were a nuisance by asking them. She was cold hearted and her recommendations were contradicting. She charges a fortune and I would expect her level of customer service especially with sensitive issues to be at the same level. Extremely disappointed and would hope that people don’t have to go through the same expensive mistake as we did. Find a doctor who believes in you and makes you feel like they are thinking about everything deeply and in a holistic manner. I don’t need things sugar coated but I want a doctor who is happy to answer my questions.
What's one piece of advice would you give a prospective patient of Alyaa Elassar at New York City IVF?
Don’t be fooled by the 5th ave stylish offices (remember, this is part of what your money is funding); find a clinic and doctor where you feel treated like a human and are comfortable asking your questions. On the plus side, the office was very good at sending all medical records and Dr Elassar was the one who saw me each time for monitoring which is somewhat unusual. Very disappointing and hope other women don’t have to go through the same.
During treatment, were you treated like a number or a human with Alyaa Elassar at New York City IVF?
Dr. Elassar came highly recommended but was truly so inhumane as she spoke to us. She seemed annoyed when we asked questions, she delivered information without any heart and in a condescending manner.
Describe your experience with New York City IVF.
Sharing of your records without charging you is helpful, but more helpful would be a patient portal. I think I’ve answered this in other places. The office is central. If being in a fancy swanky stylish office in a ‘cool’ location is important to you and you don’t mind knowing it’s part of what you’re paying for, this is your place. If you do go here, don’t be afraid to ask your questions. The doctor seemed very nice the first consult and then when it came to the other appointments it was more like we were a nuisance to her, and her recommendation I later found out was not a best practice (to ignore investigating a fibroid - which I later had to have removed before any treatment - she wanted me to just move straight into treatment (more money for her)).
Describe the costs associated with your care under Alyaa Elassar at New York City IVF.
I don’t remember exact costs but I believe the first consult was $400.
What specific things went wrong at New York City IVF?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
0
Doctor
Alyaa Elassar
NPS
Humanity
2 of 5
Communication
1 of 5
Frequency Seen
5 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
2 of 5
0
Clinic
New York City IVF
Manhattan
NPS
Operations
2 of 5
Scheduling
2 of 5
Billing Department
2 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
5 of 5
Educational Resources
1 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

Unsuccessful
NPS
0
NPS
0
1 IVF
Endometriosis
PCOS
European
Income $200K - $499K
Entrepreneur
2nd of 3 Docs
Surrogacy With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Extremely cold, she [Dr. Alyaa Elassar] tries to act compassionate but you can tell she is quickly annoyed and not interested in genuinely helping families. When mess ups happened with her clinic/staff she was quick to blame her own employees/team and even said "she is not the villain and her billing department is". She would scold me during any/all scans/office visits, yelled at my husband that "she wouldn't talk to me" because I questioned what a "new requirement" was that they had allowed us to sign a waiver for (some genetic testing) the day prior.
[New York City IVF] Clinic was very quick to "win us over" but soon switched to a transactional based relationship that would only answer questions they wanted to, and quickly got defensive when questions were asked about "new requirements" they would spring on us, if we asked what things were for we would quickly get a "If you do not do this we will not move forward". They were quick to bill us out of pocket, and our health insurance (working with insurance and authorities to get this resolved). Once things started getting more sketchy we wanted our embryos moved to a clinic in our state - they were not working with us, the courier, or new clinic and then shipped without any documentation/paperwork stating what they were and if they were even ours.
How was your experience with Alyaa Elassar at New York City IVF?
Extremely cold, she tries to act compassionate but you can tell she is quickly annoyed and not interested in genuinely helping families. When mess ups happened with her clinic/staff she was quick to blame her own employees/team and even said "she is not the villain and her billing department is". She would scold me during any/all scans/office visits, yelled at my husband that "she wouldn't talk to me" because I questioned what a "new requirement" was that they had allowed us to sign a waiver for (some genetic testing) the day prior. It sickens me that someone would take advantage of families already going through hell to try to expand their family, and in the background they are taking all the money they can even when you paid out of pocket for everything.
What's one piece of advice would you give a prospective patient of Alyaa Elassar at New York City IVF?
Please for all that this review is worth - do not go to this clinic. I thought we had found the best place to help us and it all turned into a nightmare.
During treatment, were you treated like a number or a human with Alyaa Elassar at New York City IVF?
Clinic was very quick to "win us over" but soon switched to a transactional based relationship that would only answer questions they wanted to, and quickly got defensive when questions were asked about "new requirements" they would spring on us, if we asked what things were for we would quickly get a "If you do not do this we will not move forward". They were quick to bill us out of pocket, and our health insurance (working with insurance and authorities to get this resolved). Once things started getting more sketchy we wanted our embryos moved to a clinic in our state - they were not working with us, the courier, or new clinic and then shipped without any documentation/paperwork stating what they were and if they were even ours.
Describe the protocols Alyaa Elassar used in your cycles at New York City IVF and their degree of success.
Egg retrieval procedure and were planning to have transfer to our gestational carrier here as well but ended up moving to another clinic due to severity of ethical/legal issues
Describe your experience with your nurse at New York City IVF. (Assigned nurse: Tamar)
No compassion (and I am not a mushy gushy person but it was bad for me), wouldn't tell you what they were taking blood for (16 vials a day), if you tried making small talk she would instantly get defensive especially when we were talking about living in another state and how long she had been in NY for. Very weird.
Describe your experience with New York City IVF.
They're quick to win you over, but the second they start running your card and taking blood - watch out. It's a complete bait and switch, especially now knowing they have intentionally gotten paid twice from our "care"; then won't work with you to move YOUR own embryos; or even label them properly - we had to have DNA testing done to confirm they were even ours. They were not even graded correctly according to our new lab director, and then tried saying no other clinic would take them because they were suddenly "abnormal" but the week prior they had said they had never done a retrieval with such good success grade and quantity wise.
Describe the costs associated with your care under Alyaa Elassar at New York City IVF.
This is where things started to de-rail - I own a financial/insurance based business - I had/have documents of all costs and confirmed we were paying out of pocket. They then submitted invoices to our insurer and basically "whited out" the part showing we paid already. We were submitting claims for reimbursement after paying out of pocket, and they kept denying them for "duplicate claims". Turns out the rep I was working with at my ins. noticed they were filing claims a back way, and started quickly putting pieces together.
Describe Alyaa Elassar's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New York City IVF.
We didn't get to this part with them.
What specific things went wrong at New York City IVF?
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Lost or damaged samples
  • Canceled a cycle due to clinic error
  • Scheduled the wrong procedure
Describe the specific things that went wrong at New York City IVF.
After all of this and the nightmare we've endured we just hope that we can prevent one family from the hell they put us thru then it was worth it in the end. To anyone looking into NYCIVF do not use this clinic. It's a complete sham.
0
Doctor
Alyaa Elassar
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
5 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
2 of 5
Adaptability
1 of 5
0
Clinic
New York City IVF
Manhattan
NPS
Operations
1 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
3 of 5
Educational Resources
1 of 5