Amelia Bailey

I could write a book about the nursing staff. They are HORRIBLE. They don't return calls, delay sending information to your insurance company for prior authorizations, give extremely vague information in the portal on important injections/timing of injections, send crucial treatment info to you in the portal 5 minutes before they close so that when you call them back they are closed and not available to answer questions, plus they fail to offer any sort of injection training beyond telling you to "watch this video". They are extremely disorganized and can't even bother to send you a treatment calendar (I've had so many friends in other cities tell me their clinics give them a simple printed calendar for their IVF treatment schedules). It took me 2 weeks to get the nurse to fill out ONE insurance form for my prior-auth so that my IVF meds could be approved by insurance. I was so close to needing the meds that I almost had to pay $7k out of pocket to get the meds (when it would have been $300 with insurance). The only way I got them to send it in was I physically had to go up to the clinic and basically tell them I wasn't leaving until I spoke to a nurse (they wouldn't return my calls). The worst part is, they gaslight you into thinking you are the crazy one for reaching out for information or asking them to complete insurance forms. As I mentioned earlier, Kim Howell, literally told me to "stop doing so much and let her do her job". Mind you this was after I had been trying to reach her via email for 10 days. She finally reached out 2 days before my appointment telling me I would owe $9,000....which, mind you, was the incorrect amount. I had to do the math for her and correct the amount which she eventually agreed that I was correct. Two days notice is not enough time to come up with $9,000....

Most of the nursing staff did an absolutely wonderful job throughout our fertility journey. They were kind and answered all of our questions. There was one nurse who I felt could have been a bit more sensitive when I would go in for ultrasounds. I didn’t feel very comfortable asking her questions.

The nurse turn over seems to be an issue from what I hear and see. Dr Bailey just recently got a new nurse. She is very sweet but also very green and doesnt know much at all. I had to deal with a nurse who was flat out rude to me on the phone and told me NO! We would not be moving on to IUI and I couldnt come in to talk to Dr. Bailey for a month- called the front office and got an appointment the next day- Dr. Bailey said we would be moving on to IUI. So morale of the story some of the nurses don't know what they are talking about and shouldn't make up stuff. If you want to work in this type of setting you need to know how to deal with women who are hurting and want to know ALL THEIR INFORMATION.

The nursing staff changed consistently during the time i was there. When they would call, most of the time they had no clue as to what was going on other than the information they were suppose to report so it was difficult for them to answer any questions or give advice. It made it really difficult to feel comfortable in the process

Attention to detail was not a strength of the nursing staff, which is kind of a requirement for a fertility clinic. I had to call multiple times to make sure they received my medical. I asked repeated for my treatment calendar, which I finally got from Dr. Bailey. The nurses would give me scripts for drugs that I was allergic to and noted in my chart. The nurses would only call in medication at the last minute so I would sometimes have to miss a dose because I couldn't get it in time. The nurse failed to give me test results on-time so I had to call my OB to get testing done on-time.

I did not have very good experiences with her nurses. She had several in the two years that I received treatment. They seemed inexperienced or not very compassionate - almost robotic. This was a very sensitive and stressful situtation and they at times seemed too robotic. I complained to her directly several times.

They are friendly and organized.

I never came face to face with her assigned nurse (had mostly phone calls) & I had a different medical assistant at every visit.

They were quick to respond to phone messages and always willing to answer questions

The nursing staff is great and very compassionate. No complaints.

The nursing staff was always compassionate.

There were quite a few nurses, but mostly they were very supportive and responsive to questions.