Rated 9.3
Strongly recommend: 86%Neutral: 9%Don't recommend: 5%9.3
86% strongly recommend
69 reviews
Humanity
9.6
9.6
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.4
9.4
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
7.3
7.3
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Responsiveness
7.9
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Rochester
Residency
Tufts
Fellowship
U. of Louisville

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Andrew Moore works at

Conceptions Fertility Center
Rated 9.8
Strongly recommend: 94%Neutral: 5%Don't recommend: 1%9.8

Explore Clinic
Provo
1900 North State St.
Provo, UT 84604

69 patient reviews

2022 - 2023, Successful
NPS
10
NPS
10
Age 25 - 26
4 IUI
1 IVF
PCOS
Income $0 - $49K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Andrew Moore] had a great bedside manner...talked to me in words and phrases that we would understand...never made to feel like I was an inconvenience, a burden, or annoying by Dr. Moore and any of his staff...medication for IVF ...got 30 eggs...10 embryos...PGS testing. 7 came back (5 boys, 2 girls)...did a FET which was successful!
[Conceptions Fertility Center] is always so clean and it isn't cluttered...works as a team. If I had a question, they would ask everyone (all doctors I was seeing) and then get back to me...Every single one of the nurses we interacted with was amazing. Each one of them showed compassion
How was your experience with Andrew Moore at Conceptions Fertility Center?
He had a great bedside manner. He talked to me in words and phrases that we would understand. There was a lot of medical terminology and he made it easy. He showed pictures and diagrams when I just wasn't quite getting everything he was saying.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Be ready to feel like your opinions matter
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
He never said anything about my weight which is the first thing every other doctor has said when I said I'm TTC. He went into extreme detail on everything and answered every question my husband and I had. I was never made to feel like I was an inconvenience, a burden, or annoying by Dr. Moore and any of his staff. My had to drive 3.5 hours everytime we had to see them and if the roads were not good, I would call and help me get a leter appt so I wouldn't miss it. Everyone at there made me feel like I was human and that I had feelings. I wasn't just another person to them.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
We went to Dr. Moore after trying for 3 years. We told him we wanted to skip the timed intercourse and just head straight to IUI. we did 4 IUI's. Unfortunately none were successful. We then moved onto IVF. The process was not extremely difficult but it did take some planning on when and who was going to do my shots (because I'm a baby and can't do them myself ). After we did all the medication for IVF we had our egg retrieval where we got 30 eggs. We then ended up with 10 embryos. We sent them away for PGS testing. 7 came back (5 boys, 2 girls). We then did a FET which was successful!
Describe your experience with the nursing staff at Conceptions Fertility Center.
Everyone in the office was amazing. There was a male nurse (I can't remember his name) but every single time I went in there, he asked how my drive was, how everything was going, listened if I had any concerns, and just made me feel like I was a person to him. Every single one of the nurses we interacted with was amazing. Each one of them showed compassion and gave me a shoulder to cry on when things weren't going exactly as planned.
Describe your experience with Conceptions Fertility Center.
They are so Carrington and compassionate. The office is always so clean and it isn't cluttered. The clinic works as a team. If I had a question, they would ask everyone (all doctors I was seeing) and then get back to me. I never felt like I was an inconvenience to them
Describe your experience with your monitoring appointments at Conceptions Fertility Center.
With us having to travel 3.5 hours for each appointment, they would give us a time and I usually just drove down the night before so I didn't have to get up so early to get to my appointment then turn around and drive back home.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
For everything (4 IUI's, one egg retrieval, one FET, and all of the medication) I think it was around $30,000
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Conceptions Fertility Center.
They told us that we could only transfer one embryo per their policy
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2023, Successful
NPS
10
NPS
10
Age 38 - 40
1 IVF
PCOS
Uterine Fibroids
European
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I felt comfortable with Dr. Moore...was very educational...took the time to answer all my questions...was patient as I made decisions...was mindful of my physical and emotional well-being...suggested we do a mock transfer, which helped gather information on timing, positioning, and other beneficial information
[Conceptions Fertility Center] was well organized, inviting, and friendly...some questions at times with billing that took a little more effort to get to the bottom of, but in the end, it was fine...would recommend asking for a quick guide to using it before you need to utilize the app...nurses were so kind and friendly and compassionate.
How was your experience with Andrew Moore at Conceptions Fertility Center?
From our first visit, I felt comfortable with Dr. Moore. He was very educational at each point of our journey, and took the time to answer all my questions and my follow up questions. He was patient as I made decisions, which is great because I am not the most decisive person. He was mindful of my physical and emotional well-being. When I was doing a mock transfer, he was concerned about part of it being too traumatic, so he changed the planned procedure to a different one that was less traumatic on my body. He was friendly and kind at each visit. Even at the lows of our journey, I felt his hope for my husband and me.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Don't be afraid to ask questions, even if you think they are dumb. Take the time you need to make decisions.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
Dr. Moore took time each appointment to answer questions, to provide insights, and to be candid with our situation. I appreciated his care and concern throughout our fertility journey. He would check in how I was doing physically and emotionally. He didn't rush us to make decisions. He wanted to make sure I was comfortable with whatever our next steps were, and had great bedside manner. After my miscarriage, he reached out to me to see how I was doing. I felt like he cared about me, no matter the outcome.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
After a hysteroscopy, Dr. Moore determined that IVF was the best course of action. We started on the egg retrieval process. After a successful egg retrieval, we moved forward with our first transfer. While my first transfer was initially successful, I did have a miscarriage. After I took some time for physical and emotional healing, we tried a second round, which did not work. He suggested we do a mock transfer, which helped gather information on timing, positioning, and other beneficial information. For my third transfer, we had a better idea for the process. Our third transfer was successful, and we have a beautiful baby!
Describe your experience with the nursing staff at Conceptions Fertility Center.
The nurses were so kind and friendly and compassionate. I thoroughly enjoyed working with them.
Describe your experience with Conceptions Fertility Center.
The clinic was well organized, inviting, and friendly. I did have some questions at times with billing that took a little more effort to get to the bottom of, but in the end, it was fine. I wish that there was an in-person tutorial on the app that they use. Once I understood it, it was great, but I would recommend asking for a quick guide to using it before you need to utilize the app. Overall, I enjoyed my experience with the clinic.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
I don't completely remember costs, especially since my insurance did help with the process.
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Conceptions Fertility Center.
He consistently recommended single embryo transfer, and explained the reasons thoroughly. I appreciated how he took the time each time I asked, and helped me understand in different ways why he recommended the approach he did.
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Consult
NPS
2
NPS
3
Age 32
European
Income $50K - $99K
Teacher
3rd of 3 Docs
7 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
The downside to visiting Dr. Moore, for me, was his dismissal of some health conditions that I have as non-issues, as well as not wanting to pursue the treatment course my husband and I were hoping to (gestational carrier)...took us down a rabbit hole of treatments we weren't interested in pursuing at that time...I wish I'd felt more supported in that or had him explain further why he didn't want to pursue that course.
I liked that it [Conceptions Fertility Center] was a smaller clinic. They seemed more personable but I also think they might have been a little understaffed. Our paperwork/contact got lost once and didn't come through to Dr. Moore when it needed to. They also never contacted us after our consult despite Dr. Moore saying very clearly that they would.
How was your experience with Andrew Moore at Conceptions Fertility Center?
I thought Dr. Moore was very kind and personable. He took the time to explain options and went through my history thoroughly. He was very knowledgable about fertility treatments and options. I think had I never done fertility treatments before, he would have been a great place to start. The downside to visiting Dr. Moore, for me, was his dismissal of some health conditions that I have as non-issues, as well as not wanting to pursue the treatment course my husband and I were hoping to (gestational carrier). I appreciated his education and option discussing, but because my husband and I have dealt with infertility for six years, we felt pretty confident in what we did and didn't want to pursue. I wish I'd felt more supported in that or had him explain further why he didn't want to pursue that course. Dr. Moore also promised some meetings/visits with a few other doctors and specialists, including at his clinic, and those never occurred. The clinic never reached out to us again after our consultation.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
I wish I would have been more assertive in what we wanted to pursue as treatments upfront, at the beginning of the meeting. I would say speak up quickly. He is very kind but took us down a rabbit hole of treatments we weren't interested in pursuing at that time.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
Dr. Moore was very kind and understanding. I do feel like he saw me as a person and not just a stat.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
We ended up not pursuing any treatments with Dr. Moore.
Describe your experience with the nursing staff at Conceptions Fertility Center.
We didn't really interact with the nursing staff aside from a Zoom call.
Describe your experience with Conceptions Fertility Center.
I liked that it was a smaller clinic. They seemed more personable but I also think they might have been a little understaffed. Our paperwork/contact got lost once and didn't come through to Dr. Moore when it needed to. They also never contacted us after our consult despite Dr. Moore saying very clearly that they would.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
$250 consult
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Conceptions Fertility Center.
N/A
What specific things went wrong at Conceptions Fertility Center?
  • Lost paperwork
  • Lost appointments
Describe the specific things that went wrong at Conceptions Fertility Center.
Our main challenge we had here was the loss of paperwork and lack of communication after the initial consult. We also wish they had listened to our wishes as a patient a little more.
2
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
2 of 5
3
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
8
NPS
10
Age 22 - 23
1 IUI
Anovulation
Male Factor
PCOS
Tubal Blockage
Income $0 - $49K
Only Doc Seen
Neutral
Strongly Recommends
Unsuccessful
Dr. Moore is a wonderful doctor with a very gentle bedside manner...upbeat yet subtle...he has taken the curve balls in stride and helped me to know I was not alone in feeling frustrated and sad for it not going as planned or as we had hoped. He is a busy doctor, but I do feel that he try's hard to be personal and real about every situation...It was a lot of trial and error, but I always felt in good hands with Dr. Moore.
[Conceptions Fertility Center] was fairly new...as they got more busy, I often felt rushed or that I was just another person to get through...something very important to know is that it shares an office with Valley OBGYN and there are constantly pregnant women and women with brand new babies in and out. There are photos of pregnant ladies in the waiting room and this can be very triggering.
How was your experience with Andrew Moore at Conceptions Fertility Center?
Dr. Moore is a wonderful doctor with a very gentle bedside manner. He is upbeat yet subtle. He has been a great doctor. My experience with infertility has been nothing like it should as far as what usually happens for people. But he has taken the curve balls in stride and helped me to know I was not alone in feeling frustrated and sad for it not going as planned or as we had hoped. He is a busy doctor, but I do feel that he try's hard to be personal and real about every situation.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
I would say to make sure that you ask as many questions as you want to be answered. Dr Moore will answer any questions at all that you may have, but I sometimes felt like I would have to ask first if I wanted to know. I would say bring a written down list of questions to every appointment!
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
At the beginning, I felt like I was treated a lot more like a human. But the clinic was fairly new. So as they got more busy, I often felt rushed or that I was just another person to get through. As we all know, infertility requires emotion and attention and can be very personal. So there were a few times when it left me a little sad, as I felt like I didn't get quite the time I felt I needed or wanted.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
I started medicated cycles with 5mg femara, then moved to 7.5mg femara and then 7.5mg femara and ovidrel. I then moved to 7.5mg femara and 75 IU Gonal f for three days, then 7.5mg femara and 75 IU Gonal f for 6 days and an IUI. All were unfortunately negative and my body did not respond super well. It was a lot of trial and error, but I always felt in good hands with Dr. Moore.
Describe your experience with the nursing staff at Conceptions Fertility Center.
The nurses are wonderful and down to earth. They each have their own individual personalities which I have learned and some I relate to better than others. For the most part, they are very caring and seek to be understanding. The nurses make a LARGE difference at this office and something that I loved the very most is that they were always available on the phone line to answer questions.
Describe your experience with Conceptions Fertility Center.
I would say one of the greatest strengths is that the office is very clean and neat. Its updated and comfortable. The biggest weakness and something very important to know is that it shares an office with Valley OBGYN and there are constantly pregnant women and women with brand new babies in and out. There are photos of pregnant ladies in the waiting room and this can be very triggering.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
Ultrasound- $390 Follicle check ultrasound- $190 IUI- $400 HSG- $400 IVF- $8500
What specific things went wrong at Conceptions Fertility Center?
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Conceptions Fertility Center.
There have been a few times that I have had testing done and I would never get a call about the results. I would wait and wait and finally call in and they would say the results were in a week or more earlier. This was frustrating because with infertility every test and procedure is very important.
8
Doctor
Andrew Moore
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
5 of 5
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
10
NPS
9
Age 36 - 37
2 IUI
Diminished Ovarian Reserve
Male Factor
Recurrent Pregnancy Loss
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
He [Dr. Andrew Moore] is good at communicating and is compassionate which is important to me...I appreciate how much time he spends when meeting with us...We chose to do two medicated IUI cycles in hopes to avoid the cost of IVF. The treatment included Letrozole (pills), ovidrel (injectable) and Gonal F shot...after testing we were told IVF was our best option...
The nurses [of Conceptions Fertility Center]are great at answering calls, responding to questions, getting answers if they aren’t sure about my question, showing compassion, encouragement and communicating clearly...[billing department]she really has gone above and beyond for us in working with our insurance in trying to get some of our testing covered...IUI cost was $400 plus medications.
How was your experience with Andrew Moore at Conceptions Fertility Center?
I really love Dr. Moore and how he expresses care, celebrates each positive outcome, compassionately shares negative news and explains things clearly. I appreciate how much time he spends when meeting with us. I trust his experience, knowledge and advice and feel well cared for as his patient.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
To keep an open mind. I did not think we would need IVF, I thought it would be more simple. But after testing we were told IVF was our best option. We decided to try two medicated iuis first which failed. We are now trying to save for IVF which will be self pay, no insurance coverage. I trust that Dr. Moore will always be straight forward with us with our odds, whether something is worth trying again, what steps we should take next and what our realistic options are. I feel like he is knowledgeable, pays close attention to details and is good at listening to what we feel comfortable with. He is good at communicating and is compassionate which is important to me. I feel like he is cheering us on!
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
I feel like Dr. Moore and his staff truly care about our success and failures and celebrate positive news or express compassion when sharing negative results.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
We chose to do two medicated IUI cycles in hopes to avoid the cost of IVF. The treatment included Letrozole (pills), ovidrel (injectable) and Gonal F shot. We got a good response from my ovaries each time. I had for follicles the first IUI and three the second IUI. I also expressed concern about my progesterone levels because of recurrent miscarriages. I started progesterone vaginal suppositories after the IUI procedure both times and took it until we got negative tests. I preferred to do blood tests and my office was great about listening and addressing any concerns I had.
Describe your experience with the nursing staff at Conceptions Fertility Center.
The only constructive criticism I would give is I would have liked some follow up calls to check in after failed cycles or to follow up on what we would like to do next or how we are doing. I can see how this would be time consuming, but that would have meant a lot. The nurses are great at answering calls, responding to questions, getting answers if they aren’t sure about my question, showing compassion, encouragement and communicating clearly.
Describe your experience with Conceptions Fertility Center.
The office shares a waiting room with an Obgyn office so it can be hard sometimes when so many pregnant women are coming in and out. But I don’t generally wait very long in the waiting room which is helpful. The person over billing can be hard to get a hold of. But she really has gone above and beyond for us in working with our insurance in trying to get some of our testing covered. It’s probably mainly our insurance that has taken so long, but it’s been 6+ months trying to get anywhere with this. I haven’t been followed up with in the past month and I don’t currently know what we owe or if it’s still pending through insurance. I need to leave billing a voicemail again. That’s probably been the main thing I’ve felt frustrated with. But they can’t control insurance!
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
IUI cost was $400 plus medications. I also did diagnostic testing such as a hysterosalpingogram, genetic testing, blood work, etc. they have been working with my insurance to see if we can get any of these covered. If we pay out-of-pocket I think it will be around $2000. We were quoted $18,000 for IVF which from my understanding would include medication, egg retrieval, genetic testing, and also an extra procedure to retrieve the sperm. But we haven’t finalized anything with that yet.
What specific things went wrong at Conceptions Fertility Center?
  • Failed to call with results
Describe the specific things that went wrong at Conceptions Fertility Center.
I was waiting on a pregnancy blood test result for a non fertility related procedure I was needing and I assumed the test would be negative but I need to make sure. They rushed the results, but I didn’t hear the next morning like I was suppose to. I gave it a few hours, then called in to check (as I was headed to get the procedure I needed). They had the results since late the day before, but hadn’t called which was frustrating. But timing is everything with fertility so I’m sure they have to prioritize patients at times!
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019, Successful
NPS
10
NPS
10
Age 25
2 Fertility Medications
PCOS
European
Income $100K - $199K
2nd of 2 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Andrew Moore's] Strengths include deep understanding of the fertility process, ability to explain it simply, and clear treatment plans. Sometimes he would talk quickly or briefly, but would always restate if I didn't understand...Used letrozole as opposed to clomid...He was patient and genuinely interested in my good experience. He also set realistic and hopeful, not unattainable, expectations.
[Conceptions Fertility Center] is small, but quick to get you in. Clinic runs on time. They are easy to work with on a busy schedule. All staff members are knowledgable, helpful, and sensitive. Well-looped in clinic too, so reception catches things receptionists wouldn't traditionally know to watch or ask for...[the nursing staff was] Knowledgable, patient, and kind. Experienced too.
How was your experience with Andrew Moore at Conceptions Fertility Center?
Strengths include deep understanding of the fertility process, ability to explain it simply, and clear treatment plans. Sometimes he would talk quickly or briefly, but would always restate if I didn't understand.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Ask lots of questions. He's willing to help you understand, but you need to let him know that's what you need.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
Dr. Moore took the time to thoroughly explain what was happening in my body. Before I started treatment with him, I didn't know many terms and things about my own body. He was patient and genuinely interested in my good experience. He also set realistic and hopeful, not unattainable, expectations.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
Used letrozole as opposed to clomid. When I showed initial resistance to letrozole, he upped my dosage. For the two cycles I did with him, I had an intra-vaginal ultrasound to see if eggs had been released. I would also have blood tests to confirm ovulation.
Describe your experience with the nursing staff at Conceptions Fertility Center.
Knowledgable, patient, and kind. Experienced too.
Describe your experience with Conceptions Fertility Center.
Clinic is small, but quick to get you in. Clinic runs on time. They are easy to work with on a busy schedule. All staff members are knowledgable, helpful, and sensitive. Well-looped in clinic too, so reception catches things receptionists wouldn't traditionally know to watch or ask for.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
Appointments were about $150-$200 after insurance. Ultrasounds were around $200.
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
10
Age 32 - 33
4 IUI
1 IVF
Unexplained
Income $100K - $199K
2nd of 2 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Andrew Moore] was very informative and willing to do what it took to meet our goals. He came in on Easter Sunday to do our transfer. He puts his patients first. He always made sure we were comfortable with what was coming next and made sure we knew what to expect. Fertility treatments are hard and not fun. But Dr Moore made it as easy as you possibly could...Dr Moore was confident in his approach of a single transfer. We did a fresh single transfer. That resulted in a very healthy pregnancy and a healthy vaginally delivered baby girl.
The [Conceptions Fertility Center] clinic was great. The Drs and their staff were very friendly and helped us complete our goals of having a second baby. They run things very smooth and efficient. I highly recommend this office for all fertility needs...He [Dr. Andrew Moore] was very informative and willing to do what it took to meet our goals. He came in on Easter Sunday to do our transfer. He puts his patients first. He always made sure we were comfortable with what was coming next and made sure we knew what to expect. Fertility treatments are hard and not fun. But Dr Moore made it as easy as you possibly could.
How was your experience with Andrew Moore at Conceptions Fertility Center?
He was very informative and willing to do what it took to meet our goals. He came in on Easter Sunday to do our transfer. He puts his patients first. He always made sure we were comfortable with what was coming next and made sure we knew what to expect. Fertility treatments are hard and not fun. But Dr Moore made it as easy as you possibly could.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
He’s a great Dr and was very successful for me and my family. You can trust him.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
He was very informative and friendly. Answered all questions in a way we understood!
Describe your experience with your nurse at Conceptions Fertility Center. (Assigned nurse: Julia Hendricks )
Julia was very helpful and got back to me very quickly with any concerns or questions I had.
Describe your experience with Conceptions Fertility Center.
The clinic was great. The Drs and their staff were very friendly and helped us complete our goals of having a second baby. They run things very smooth and efficient. I highly recommend this office for all fertility needs.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
The costa were very reasonable and lower than a previous office.
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Conceptions Fertility Center.
Dr Moore was confident in his approach of a single transfer. We did a fresh single transfer. That resulted in a very healthy pregnancy and a healthy vaginally delivered baby girl.
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2021, Successful
NPS
8
NPS
8
Age 35
1 IUI
Endometriosis
European
Income $100K - $199K
Operations
Only Doc Seen
Neutral
Neutral
Successful
I honestly don't remember the Doctor [Dr. Andrew Moore] very much, my RNP was the one that took most care of me. She was extremely helpful, friendly and a good communicator, she made me feel at ease, and like everything was going to be alright...He did a good job at putting me at ease, but my nurse practitioner--I think her name was Maddie--was the best. She took such good care of me
The [Conceptions Fertility Center] office is a bit dingy, but the staff is nice. The basement area is a little weird, wish they were in a more open area. The main building is pretty nice. Parking lot is always packed, so you need to be early for your appointment...I honestly don't remember the Doctor very much, my RNP was the one that took most care of me. She was extremely helpful, friendly and a good communicator, she made me feel at ease, and like everything was going to be alright.
How was your experience with Andrew Moore at Conceptions Fertility Center?
I honestly don't remember the Doctor very much, my RNP was the one that took most care of me. She was extremely helpful, friendly and a good communicator, she made me feel at ease, and like everything was going to be alright.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Don't waste too much time on pills if they're not working right away, just do the IUI.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
He did a good job at putting me at ease, but my nurse practitioner--I think her name was Maddie--was the best. She took such good care of me
Describe your experience with your nurse at Conceptions Fertility Center. (Assigned nurse: Maddie, but I don't 100% remember )
She was absolutely the best, very warm and welcoming. It was because of her that I didn't quit
Describe your experience with Conceptions Fertility Center.
The office is a bit dingy, but the staff is nice. The basement area is a little weird, wish they were in a more open area. The main building is pretty nice. Parking lot is always packed, so you need to be early for your appointment
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
IUI cost $400
8
Doctor
Andrew Moore
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Compassion
3 of 5
Adaptability
5 of 5
8
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
9
NPS
9
Age 31 - 32
1 IUI
Male Factor
PCOS
European
Income $0 - $49K
2nd of 2 Docs
6 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
I had told him [Dr. Moore] the issues I had when I was at another office. He gave me his cell phone number and told me to call him if anyone in his office wasn’t up to par, even him...He understood that we were on a budget to get pregnant as it’s not covered in Utah... He was totally respectful of that and offered to help us find a doctor there if needed.
Be forewarned this office [Conceptions Fertility Center] is in with and Obgyn office. Which was a little bit of a shock and insult to me. I did like that there was no judgment from the staff the office is quite. So there is no distraction when you are trying to listen to what is being said or done...the receptionist told me “let’s see what your insurance will pay before you pay anything.” Which I though was very nice. I was under the impression that we had to pay cash.
How was your experience with Andrew Moore at Conceptions Fertility Center?
He understood that we were on a budget to get pregnant as it’s not covered in Utah. He washed us how far we would be willing to go if needed. When I expressed that I would not do IVF with him because it’s mandated coverage in mass and we are moving back when I finish school. He was totally respectful of that and offered to help us find a doctor there if needed.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Be honest. Nothing hurts your more then not being honest and asking every question you have.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
I had told him the issues I had when I was at another office. He gave me his cell phone number and told me to call him if anyone in his office wasn’t up to par, even him.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
We did 3 tablets of femara, trigger shot and then we added an oral pill to thicken my lining. Sadly that didn’t work.
Describe your experience with your nurse at Conceptions Fertility Center. (Assigned nurse: Ashely)
Ashley asked me when we were going back for the Iui if I was ready. I burst into tears, she sat me down and wanted to know what was going on, what they needed to do to help me. She was concerned that I wasn’t mentally prepared to take on the stress but after talking to her I was much better.
Describe your experience with Conceptions Fertility Center.
Be forewarned this office is in with and Obgyn office. Which was a little bit of a shock and insult to me. I did like that there was no judgment from the staff the office is quite. So there is no distraction when you are trying to listen to what is being said or done.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
Around $700-800. They are contracted with my insurance so I haven’t seen the bill yet. Over a month now, I came in to pay in cash and the receptionist told me “let’s see what your insurance will pay before you pay anything.” Which I though was very nice. I was under the impression that we had to pay cash.
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Conceptions Fertility Center.
Didn’t have the option.
9
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
7
NPS
10
Age 22 - 23
1 IUI
Anovulation
Male Factor
PCOS
Tubal Blockage
Income $0 - $49K
2nd of 2 Docs
Neutral
Strongly Recommends
Unsuccessful
[Dr. Andrew Moore] He has great bedside manner and I appreciate that...Something I liked about him is that he gave me the options and possibilities, then I could go over with a nurse what it would entail financially and whatever worked best for us, he would support. One thing that he lacked is the ability to communicate and explain things clearly...When I first started seeing him, I felt like a human with needs that mattered. As time went on, he got much busier and I started to feel a lot more like a number.
The nurses [of University of Utah] are great. They are very on top of things and organized...The clinic is great. Very clean and up to date. I often had to wait for appointments because they ran a little behind. But overall, a good experience. I appreciated that the front desk lady almost always would answer my call and that the clinic was very understanding of rescheduling. I think the patient portal needs a little bit of work.
How was your experience with Andrew Moore at University of Utah?
As a patient of Dr. Andrew Moore, I overall have had a mostly positive experience. I heard once that everyone who has success with a doctor, will have great things to say about the doctor. While others who do not have success, usually have negative things to say. I’ll try not to let my lack of success sway how Dr, Moore actually is as a doctor. He is very kind and soft spoken. He has great bedside manner and I appreciate that. He is understanding and wants only the best for his patients. He is especially understanding when it comes to the financial aspect of infertility treatments. Something I liked about him is that he gave me the options and possibilities, then I could go over with a nurse what it would entail financially and whatever worked best for us, he would support. One thing that he lacked is the ability to communicate and explain things clearly. I often left with questions and concerns that were not addressed. I often found myself calling a few times a week to ask about things that were never brought up. This happened more times than I would have liked. But on that same note, if I were to ask questions, he would always answer. He is just not the greatest about explaining as you go. During follicle checks, I was constantly having to ask what things meant or if that was good or bad. This could be frustrating. Dr. Moore has overall been a great doctor. He is realistic and will tell you what the likelihood of things are, yet he always remains hopeful and positive for you.
What's one piece of advice would you give a prospective patient of Andrew Moore at University of Utah?
I would tell them to make sure you make it a point to ASK about anything you want to know and to not assume it will just be told to you. Come in with a list of questions every appointment.
During treatment, were you treated like a number or a human with Andrew Moore at University of Utah?
Dr Moore is a great person and doctor. When I first started seeing him, I felt like a human with needs that mattered. As time went on, he got much busier and I started to feel a lot more like a number.
Describe the protocols Andrew Moore used in your cycles at University of Utah and their degree of success.
I first started with medicated cycles. This was just Femara 5 mg. My body did not respond at all. Next month we tried femara 7.5 and it did not work. We tried this again and then we realized the follicles that grew a tiny bit, turned into cysts. They went away on their own. Then we tried Femara 7.5 with an HCG trigger shot. No success. Then we tried Femara 7.5 with 75 IU of Gonal F every other day for a week and an IUI. Still no success.
Describe your experience with your nurse at University of Utah. (Assigned nurse: Ashley Berglund)
The nurses are great. They are very on top of things and organized. I sometimes felt like an inconvenience, but that also could have been my own insecurity.
Describe your experience with University of Utah.
The clinic is great. Very clean and up to date. I often had to wait for appointments because they ran a little behind. But overall, a good experience. I appreciated that the front desk lady almost always would answer my call and that the clinic was very understanding of rescheduling. I think the patient portal needs a little bit of work. But I really liked the clinic and would recommend them
Describe the costs associated with your care under Andrew Moore at University of Utah.
Costs were very reasonable. An ultrasound was about $300. Follicle check was $190. An IUI was $400
What specific things went wrong at University of Utah?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
7
Doctor
Andrew Moore
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
2 of 5
Adaptability
2 of 5
10
Clinic
University of Utah
Salt Lake City
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
9
NPS
9
Age 35
1 Fertility Medications
PCOS
Income $50K - $99K
1st of 3 Docs
9 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I first met with Dr. Moore for a consultation, which happened to be on cycle day 3. After speaking for an hour, Dr. Moore came to the conclusion to start me on oral Mead that night. I was prescribed Femara, and took it Days 3-7. On day 6, I started injections of Gonal F. I took those on day 6-9. My body responded the best it ever has, in the 6+ years I have been trying to conceive.... Dr. Moore really listened to what my needs were, and gave new options to try, and gave me a lot of hope.
The clinic [Reproductive Care Center-PG] is quite small, and seems a little busy for all the patients they have. It was in an easy to get to location though, and is easy to find. The room I went into didn’t seem like it got cleaned nightly, as there was hair under the chair a couple different times I visited.... I had to have multiple ultrasounds done, and I now have a bill of over $800. I didn’t expect my bill to be that much, and thought it would be much more affordable. I’ve only seen Dr. Moore for one month of treatment,
How was your experience with Andrew Moore at Reproductive Care Center?
Dr. Moore is very passionate about what he does. He truly cares about his patients, and what is best for them. He is very easy to communicate with, and gave me his cell number to contact him at any time, with any questions I might have. He had great ideas of new things we could try, and was very positive with his care and his ideas for my infertility journey.
What's one piece of advice would you give a prospective patient of Andrew Moore at Reproductive Care Center?
Meet with him, and trust what he has to say.
During treatment, were you treated like a number or a human with Andrew Moore at Reproductive Care Center?
Dr. Moore really listened to what my needs were, and gave new options to try, and gave me a lot of hope.
Describe the protocols Andrew Moore used in your cycles at Reproductive Care Center and their degree of success.
I first met with Dr. Moore for a consultation, which happened to be on cycle day 3. After speaking for an hour, Dr. Moore came to the conclusion to start me on oral Mead that night. I was prescribed Femara, and took it Days 3-7. On day 6, I started injections of Gonal F. I took those on day 6-9. My body responded the best it ever has, in the 6+ years I have been trying to conceive.
Describe your experience with the nursing staff at Reproductive Care Center.
The nursing staff is minimal, so I’ve only worked with two nurses. They were both very kind and very helpful. They had a great demeanor about them, and were easy to work with.
Describe your experience with Reproductive Care Center.
The clinic is quite small, and seems a little busy for all the patients they have. It was in an easy to get to location though, and is easy to find. The room I went into didn’t seem like it got cleaned nightly, as there was hair under the chair a couple different times I visited.
Describe the costs associated with your care under Andrew Moore at Reproductive Care Center.
The reason I went to Dr. Moore is because he accepted my insurance. It’s really hard to find a fertility doctor that accepts insurance. With that being said, I had to have multiple ultrasounds done, and I now have a bill of over $800. I didn’t expect my bill to be that much, and thought it would be much more affordable. I’ve only seen Dr. Moore for one month of treatment, which doesn’t include the IUI I had scheduled. I’m not too happy about the cost of everything I’ve seen him for. It seems like he has charged me a lot.
9
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Reproductive Care Center
Pleasant Grove (closed)
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2016 - 2018, Unknown Success
NPS
10
NPS
10
Age 27 - 29
1 IVF
Anovulation
PCOS
Unexplained
Income $0 - $49K
3rd of 3 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Our first IVF [with Dr. Moore] we didn’t know I had PCOS so if that would’ve been known I’m sure our protocol/results would’ve been different. We are currently working on doing an FET and now that he knows we are doing different things to better prepare for success. Even simple things such as an anti inflammatory diet which I’ve already noticed a huge difference in the way I feel...When we did IVF, we only had 2 viable embryos. He suggested we transfer one and freeze the other because multiples are more risky.
I love that a couple of the nurses I’ve worked with [at Reproductive Care Center] have struggled with infertility as well. It made them more compassionate and relatable. I had an ultrasound a few days ago and everything was looking great and ready for the FET. Marie pulled me into another room to discuss the protocol for the upcoming week and I got nervous and began to cry. She was so kind and comforted me. I’ve been really pleased with the staff. Even down to the receptionist. She’s always so sweet and welcoming.
How was your experience with Andrew Moore at Reproductive Care Center?
He’s kind of soft spoken which is comforting to me because he’s not loud and obnoxious. I’ve never felt uncomfortable around him especially during ultrasounds. He’s always willing to answer any questions you might have and never makes you feel stupid no matter how simple the questions may be. I feel like he cares about our success. Although, there have been a few appointments where I feel like he was a little rushed. Not sure if he was just running behind or poor scheduling.
What's one piece of advice would you give a prospective patient of Andrew Moore at Reproductive Care Center?
If you want to be cared for and treated like a person and not a number then Dr Moore is the doctor for you!
During treatment, were you treated like a number or a human with Andrew Moore at Reproductive Care Center?
I felt like he actually cared about me as a person and was in the room for every ultrasound and appointment as opposed to having nurses do it all for him.
Describe the protocols Andrew Moore used in your cycles at Reproductive Care Center and their degree of success.
Our first IVF we didn’t know I had PCOS so if that would’ve been known I’m sure our protocol/results would’ve been different. We are currently working on doing an FET and now that he knows we are doing different things to better prepare for success. Even simple things such as an anti inflammatory diet which I’ve already noticed a huge difference in the way I feel.
Describe your experience with your nurse at Reproductive Care Center. (Assigned nurse: Marie Few)
I love that a couple of the nurses I’ve worked with have struggled with infertility as well. It made them more compassionate and relatable. I had an ultrasound a few days ago and everything was looking great and ready for the FET. Marie pulled me into another room to discuss the protocol for the upcoming week and I got nervous and began to cry. She was so kind and comforted me. I’ve been really pleased with the staff. Even down to the receptionist. She’s always so sweet and welcoming.
Describe your experience with Reproductive Care Center.
I like to be reminded of my appointments since there is so much to worry about and occasionally they forget to call and remind me. That’s just a minor thing though. They are however great at making you feel welcome and comfortable in a terrifying and uncomfortable situation.
Describe the costs associated with your care under Andrew Moore at Reproductive Care Center.
Our FET is going to cost a little over 4 thousand. Including medications.
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center.
When we did IVF, we only had 2 viable embryos. He suggested we transfer one and freeze the other because multiples are more risky.
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Care Center
Pleasant Grove (closed)
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2018, Unknown Success
NPS
10
NPS
10
Age 24
3 Fertility Medications
Male Factor
PCOS
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Andrew Moore] started me on 7.5 mg of femara on days 3-9 of my cycles. He started with a higher dose and longer duration because I had already tried 5mg of femara of days 3-7 without any results. He performed an ultrasound on day 10 and day 13 to confirm that the follicle was maturing, I then did a progesterone test on day 24 I think to confirm ovulation. My next cycle I did OPKs and then a progesterone test 8 days after my positive OPK. He wants us to try just ovulation induction for 3-6 cycles then we can add insemination when we think we need it due to my husbands abnormal semen analysis.
This clinic [Reproductive Care Center-PG] is great at getting you in for appointments and consultations. I feel like everyone is very nice and genuine. Biggest problem is that they don’t answer the phone all the time or because there’s only one doctor at the Pleasant Grove location, if he’s gone they just close and there’s no way to leave a message or know why they’re closed.... I don’t actually interact with the nurses much, just to call in for my prescription and any questions. They respond quickly and efficiently. I wish that they would double check why my doctor ordered certain tests at certain times.
How was your experience with Andrew Moore at Reproductive Care Center?
So far I don’t have any negative perceptions of Dr. Moore. He has always treated me and my husband with the utmost respect. He answers all of our questions, has laid out the various treatment options in a detailed manner, and has been very honest about our chances of conceiving and what he thinks is our best option.
What's one piece of advice would you give a prospective patient of Andrew Moore at Reproductive Care Center?
Ask questions all of your questions and be open to trusting him and his opinion.
During treatment, were you treated like a number or a human with Andrew Moore at Reproductive Care Center?
He’s very concerned with the emotional and financial burden of fertility treatments. He constantly reassures us that treatment is at our pace, based on how we feel and what we can handle. He always takes ample time to answer or questions and makes sure all our concerns are addressed.
Describe the protocols Andrew Moore used in your cycles at Reproductive Care Center and their degree of success.
He started me on 7.5 mg of femara on days 3-9 of my cycles. He started with a higher dose and longer duration because I had already tried 5mg of femara of days 3-7 without any results. He performed an ultrasound on day 10 and day 13 to confirm that the follicle was maturing, I then did a progesterone test on day 24 I think to confirm ovulation. My next cycle I did OPKs and then a progesterone test 8 days after my positive OPK. He wants us to try just ovulation induction for 3-6 cycles then we can add insemination when we think we need it due to my husbands abnormal semen analysis.
Describe your experience with the nursing staff at Reproductive Care Center.
I don’t actually interact with the nurses much, just to call in for my prescription and any questions. They respond quickly and efficiently. I wish that they would double check why my doctor ordered certain tests at certain times.
Describe your experience with Reproductive Care Center.
This clinic is great at getting you in for appointments and consultations. I feel like everyone is very nice and genuine. Biggest problem is that they don’t answer the phone all the time or because there’s only one doctor at the Pleasant Grove location, if he’s gone they just close and there’s no way to leave a message or know why they’re closed.
Describe the costs associated with your care under Andrew Moore at Reproductive Care Center.
I feel like it’s expensive but better than most clinics that I’ve looked into. I also like that they are very up front about the costs of tests, procedures, and treatments.
What specific things went wrong at Reproductive Care Center?
  • Failed to order appropriate test
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Reproductive Care Center.
They ordered the wrong test in my initial evaluation. It was a fractionated hemoglobin instead of a HgbA1C. So I had to come back another day and get blood drawn again.
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Care Center
Pleasant Grove (closed)
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018, Successful
NPS
10
NPS
10
Age 31
1 IUI
Unexplained
European
Income $50K - $99K
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Andrew Moore] wrote detailed notes in my chart for the nurses about how to get through my curvy cervix (more detail than any of them had ever seen). It certainly made the IUI process less stressful! He always seemed happy to see my husband and I. Dr. Moore filled us with hope. And when our pregnancy was confirmed he invited us to bring our baby to meet him when the time comes!
They [Reproductive Care Center-Pleasant Grove] have many offices throughout Utah, as well as some in Idaho, Wyoming, and maybe Colorado. I wish their PG office had their own billing instead of having to work through the Sandy clinic (I think they were working on that earlier this year.) Everybody there always had a smile on their face, which helped when going through such a traumatic time.
How was your experience with Andrew Moore at Reproductive Care Center?
Great bedside manner. He made jokes with us, and helped keep the mood light. Dr. Moore was very knowledgeable. Anybody who seeks treatment through him will be in capable hands. I highly recommend him.
What's one piece of advice would you give a prospective patient of Andrew Moore at Reproductive Care Center?
He is straight forward, and I love that about him. Know that he is very easy going. Just know that you are in good hands with Dr. Moore and his nurses!
During treatment, were you treated like a number or a human with Andrew Moore at Reproductive Care Center?
He wrote detailed notes in my chart for the nurses about how to get through my curvy cervix (more detail than any of them had ever seen). It certainly made the IUI process less stressful! He always seemed happy to see my husband and I. Dr. Moore filled us with hope. And when our pregnancy was confirmed he invited us to bring our baby to meet him when the time comes!
Describe the protocols Andrew Moore used in your cycles at Reproductive Care Center and their degree of success.
He went over all of my medical history from my OB and previous fertility clinic, as well as surgeries I had completed at the hospital. Because it had been a few years since we had sought out fertility treatments, we started at the beginning, but he also added a water ultrasound of my uterus, which had never been done before. My HSG that I had done before came back positively (minor scar tissue in my fallopian tubes). I did 2 rounds of femara with IUI, same protocol each time. I also had to get my Varicella vaccine updated because my immunity to that was low. I got pregnant from my 2nd IUI.
Describe your experience with the nursing staff at Reproductive Care Center.
Super friendly. Always got a call back within a few hours. Always positive and happy to help.
Describe your experience with Reproductive Care Center.
They have many offices throughout Utah, as well as some in Idaho, Wyoming, and maybe Colorado. I wish their PG office had their own billing instead of having to work through the Sandy clinic (I think they were working on that earlier this year.) Everybody there always had a smile on their face, which helped when going through such a traumatic time.
Describe the costs associated with your care under Andrew Moore at Reproductive Care Center.
I think between my two cycles with all the ultrasounds, blood work, medications, consultation, and IUI procedures we probably paid around $5,000 out-of-pocket. (Insurance only covered minimal testing.)
What specific things went wrong at Reproductive Care Center?
  • Failed to call with results
Describe the specific things that went wrong at Reproductive Care Center.
They just didn't call me with my hcG numbers within the timeframe they told me I would get the results (they called me the following day).
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Care Center
Pleasant Grove (closed)
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unknown Success
NPS
8
NPS
8
Age 26
Male Factor
European
Income $0 - $49K
Only Doc Seen
Fertility Medications With Other Docs
Neutral
Neutral
Success w/ Doc Not sure
Dr. Moore was extremely respectful. He worked with us and our insurance company. He gave us his personal phone number and called us to follow up. He helped us receive medicine even during hours when the office was closed. He was personable and friendly....He helped diagnose male factor infertility in my husband. We hoped to start IVF, but our insurance company was uncooperative. Dr. Moore helped write letters to our insurance company on our behalf and really worked for us.
Pretty good about scheduling and answering the phone. Not all of the doctors [Reproductive Care Center] are up to par on bedside manner, but I could recommend the facility. I like the overall environment of the place and the receptionist. Not too crowded and very professional.... Very gentle and sensitive to the fact that I don’t like getting my blood taken. Helpful in explaining complicated information and very nice about answering questions.
How was your experience with Andrew Moore at Reproductive Care Center?
We had previously seen a colleague of Dr. Moore’s and had a bad experience. We were very candid with Dr. Moore and he was compassionate with us. He helped diagnose male factor infertility in my husband. We hoped to start IVF, but our insurance company was uncooperative. Dr. Moore helped write letters to our insurance company on our behalf and really worked for us. In the end, we couldn’t make it work, but we were extremely grateful for the time that Dr. Moore focused on us and the respect that he showed us.
What's one piece of advice would you give a prospective patient of Andrew Moore at Reproductive Care Center?
Come with lots of questions and make sure to take notes. Take him seriously when he gives you his personal cell phone number and use it to your advantage.
During treatment, were you treated like a number or a human with Andrew Moore at Reproductive Care Center?
Dr. Moore was extremely respectful. He worked with us and our insurance company. He gave us his personal phone number and called us to follow up. He helped us receive medicine even during hours when the office was closed. He was personable and friendly.
Describe the protocols Andrew Moore used in your cycles at Reproductive Care Center and their degree of success.
My husband took samples. I had an HSC exam, an internal sonogram, & took ovulation tests.
Describe your experience with the nursing staff at Reproductive Care Center.
Very gentle and sensitive to the fact that I don’t like getting my blood taken. Helpful in explaining complicated information and very nice about answering questions.
Describe your experience with Reproductive Care Center.
Pretty good about scheduling and answering the phone. Not all of the doctors are up to par on bedside manner, but I could recommend the facility. I like the overall environment of the place and the receptionist. Not too crowded and very professional.
Describe the costs associated with your care under Andrew Moore at Reproductive Care Center.
Through my insurance, costs were reasonable for the initial consultation and diagnostic testing.
8
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
3 of 5
8
Clinic
Reproductive Care Center
Pleasant Grove (closed)
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unsuccessful
NPS
4
NPS
4
Age 34 - 35
1 IVF
Diminished Ovarian Reserve
European
Income $200K - $499K
Business Executive
2nd of 2 Docs
2 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I liked Dr. Moore as a person; however, I felt that the protocol was not optimized for my particular circumstances. It seemed like all patients get pretty much the same protocol with just the medication amounts changed....I sent him a note asking whether this was the right protocol but never heard back. I wished I had refused to go forward until hearing his justification for that protocol.
The biggest problem was that I could never get in touch with them [University of Utah fertility staff] when I needed to. Case in point -- I needed to have a D&C after my miscarriage. The scheduler left a voicemail with an appointment time that didn't work for my work schedule. I left two voicemails and sent two emails over the next 48 hours, and no one ever got back to me.
How was your experience with Andrew Moore at University of Utah?
I liked Dr. Moore as a person; however, I felt that the protocol was not optimized for my particular circumstances. It seemed like all patients get pretty much the same protocol with just the medication amounts changed. I had done some reading online about diminished ovarian reserve, and there were a lot of opinions that birth control should be used sparingly for DOR patients, whereas Dr. Moore wanted me on them for 5 weeks. I sent him a note asking whether this was the right protocol but never heard back. I wished I had refused to go forward until hearing his justification for that protocol.
What's one piece of advice would you give a prospective patient of Andrew Moore at University of Utah?
I would not recommend the U of U clinic if you have a more complex fertility problem, as I don't think they have the most cutting edge protocols.
During treatment, were you treated like a number or a human with Andrew Moore at University of Utah?
Dr. Moore spent significant time with my husband and me during our appointments. He made sure to answer all of our questions and never rushed us.
Describe the protocols Andrew Moore used in your cycles at University of Utah and their degree of success.
I was on birth control for five weeks, then Gonal-F, Menopur, and Saizen. I started Cetrotide on day 6 and triggered at day 8. They retrieved 6 eggs, did not do ICSI, and 2 fertilized. Both made it to day 5, although 1 was only a morula. We transferred the blastocyst and I had a positive pregnancy test, but a miscarriage at 8 weeks. The morula did not survive to day 6 for freezing.
Describe your experience with your nurse at University of Utah. (Assigned nurse: Heidi Carver)
In general, most of the nurses I saw were compassionate and kind. The U of U patient portal is also very good for communicating with the nurses. My biggest frustration was the inability to ever speak to a nurse on the phone. No one ever answers the IVF nurse line. It says they will return messages within 24 hours, but I found that not to be true. I had better luck with emailing and getting an emailed response back, but there were times when I just wanted to speak to someone and found it so frustrating not to be able to. For example, I did my HCG tests out of state, while traveling. The lab order did not have all the information the lab needed to do the test. I just needed to get a nurse on the phone to provide the missing information -- instead, I sat at the lab for an hour waiting for one of the nurses to email me back.
Describe your experience with University of Utah.
I do not think that they are using the most up to date protocols. They also rotate the doctors through multiple locations, so I often had to drive much further than I would have liked to see my doctor on certain days.
Describe the costs associated with your care under Andrew Moore at University of Utah.
$8,900 for the IVF cycle (no ICSI). The medications came to about $5,000.
What specific things went wrong at University of Utah?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at University of Utah.
The biggest problem was that I could never get in touch with them when I needed to. Case in point -- I needed to have a D&C after my miscarriage. The scheduler left a voicemail with an appointment time that didn't work for my work schedule. I left two voicemails and sent two emails over the next 48 hours, and no one ever got back to me. I ended up having to clear my work calendar because I couldn't get in touch with anyone to reschedule the appointment, and wasn't sure when the next available one would be. All this during a time when I was extremely upset and sad -- it was the last thing I needed to be dealing with.
4
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
2 of 5
4
Clinic
University of Utah
Salt Lake City
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
2016, Unsuccessful
NPS
10
NPS
10
Age 26
Anovulation
Poor Egg Quality
European
Income $50K - $99K
1st of 2 Docs
3 IUI With Other Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Our first cycle of IVF [with Dr. Moore] was not specialized for me. We decided to go with what works for most patients. The second round of IVF was when we upped all of the dosages to hyperstimulate my ovaries...my ovaries were still hyperstimulated and still had fluid in them. My Dr. wanted to wait but I was to impatient but I did listen to him about only transferring 1 embryo.
The total cost for us [at University of Utah] was around $12,000. The cost included appointments with Dr. Moore, blood work, ultrasounds, all of the medicine, the anesthesia, egg retrieval and the embryo transfer...Everyone here is very nice...The clinic is clean and up to date. It is a bit smaller but that doesn't mean the technology is out of date. I liked that they're apart of The U of U hospital.
How was your experience with Andrew Moore at University of Utah?
He is a very patient and quiet man, made me think of my father. He is also very kind and caring. He never acted superior when we would ask any of our millions of questions. He spends a great time working on research so he can make sure every fertility patient is receiving the best care possible.
What's one piece of advice would you give a prospective patient of Andrew Moore at University of Utah?
Be ready to learn a lot of info! Which was a good thing for us! Ask him questions even if you think it's stupid. He likes to know what you're thinking and feeling.
During treatment, were you treated like a number or a human with Andrew Moore at University of Utah?
He took the time to explain what we would be needing to do, my diagnosis and what it meant for us. He even took extra time to settle any of our fears. He was so patient and kind to us.
Describe the protocols Andrew Moore used in your cycles at University of Utah and their degree of success.
Our first cycle of IVF was not specialized for me. We decided to go with what works for most patients. The second round of IVF was when we upped all of the dosages to hyperstimulate my ovaries. The 2nd round of IVF was when we were able to transfer 1 egg and freeze 2 eggs.
Describe your experience with the nursing staff at University of Utah.
They were all so nice and patient with me.
Describe your experience with University of Utah.
Everyone here is very nice. Their goal is to get you pregnant and you can feel it. The clinic is clean and up to date. It is a bit smaller but that doesn't mean the technology is out of date. I liked that they're apart of The U of U hospital.
Describe the costs associated with your care under Andrew Moore at University of Utah.
The total cost for us was around $12,000. The cost included appointments with Dr. Moore, blood work, ultrasounds, all of the medicine, the anesthesia, egg retrieval and the embryo transfer.
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.
The first round of IVF, we only had 1 embryo survive so that's all we could transfer. The 2nd round we could only transfer 1 egg because my ovaries were still hyperstimulated and still had fluid in them. My Dr. wanted to wait but I was to impatient but I did listen to him about only transferring 1 embryo.
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
University of Utah
Salt Lake City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2014 - 2016, Successful
NPS
10
NPS
8
Age 27 - 29
1 IVF
1 Embryo Freezing
Male Factor
European
Income $0 - $49K
1st of 3 Docs
Strongly Recommends
Neutral
Successful
I loved Dr. Moore. He hadn't seen us in almost two years when we saw him last and he remembered us and was excited for us to do IVF again. When we did our fresh transfer with him, he made sure to answer all of our questions and made us feel like we had a voice in our treatments...If you have questions, don't be afraid to ask him. He is very thorough and goes over everything!...We would have stayed with him if our insurance covered him and the clinic. He was just very understanding and seemed excited to work with us again. With our first fresh transfer he explained to us the risks of transferring two embryos and was very helpful...
They [U of Utah] were very helpful when we had transfer our embryo's to our new clinic. It does take time to get into a specific doctor, but they try to fit you in as quickly as possible...All of my monitoring appointments were either in the morning before work or they were after I got off. They were very flexible to work with...It was roughly around $15,000-$17,000 for our fresh IVF cycle and that included medicine...
How was your experience with Andrew Moore at University of Utah?
Dr. Moore, was just wonderful! We would have stayed with him if our insurance covered him and the clinic. He was just very understanding and seemed excited to work with us again. With our first fresh transfer he explained to us the risks of transferring two embryos and was very helpful.
What's one piece of advice would you give a prospective patient of Andrew Moore at University of Utah?
If you have questions, don't be afraid to ask him. He is very thorough and goes over everything!
During treatment, were you treated like a number or a human with Andrew Moore at University of Utah?
I loved Dr. Moore. He hadn't seen us in almost two years when we saw him last and he remembered us and was excited for us to do IVF again. When we did our fresh transfer with him, he made sure to answer all of our questions and made us feel like we had a voice in our treatments.
Describe the protocols Andrew Moore used in your cycles at University of Utah and their degree of success.
I have a blood condition that can lead to blood clots while pregnant, and he was very aware of this and made sure that I took extra precautions especially while I was on the extra hormones that are related to IVF.
Describe your experience with your nurse at University of Utah. (Assigned nurse: Heidi)
The little that I worked with Heidi, she was always very helpful. She would respond to emails within a few hours, which was always helpful!
Describe your experience with University of Utah.
When I was a patient there, I was quite pleased with the clinic. They were very helpful when we had transfer our embryo's to our new clinic. It does take time to get into a specific doctor, but they try to fit you in as quickly as possible.
Describe your experience with your monitoring appointments at University of Utah.
All of my monitoring appointments were either in the morning before work or they were after I got off. They were very flexible to work with.
Describe the costs associated with your care under Andrew Moore at University of Utah.
It was roughly around $15,000-$17,000 for our fresh IVF cycle and that included medicine.
What specific things went wrong at University of Utah?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at University of Utah.
When we transferred to our new clinic due to insurance purposes, they have taken a couple of months to get my chart and records transferred over.
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
University of Utah
Salt Lake City
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
NPS
9
NPS
8
Age 25
1 IVF
1 Embryo Freezing
Male Factor
European
Income $50K - $99K
3rd of 3 Docs
13 Fertility Medications With Other Docs
Strongly Recommends
Neutral
Successful
Dr. Moore was always straight forward but kind. He always let us know what to expect. Him and his staff were readily available when we had questions. In fact, on the night of our trigger shot for IVF, we were unsure of the dosage and were able to reach him at home to confirm the correct dosage. I would definitely recommend Dr. Moore and the U of U fertility clinic to a friend.... He was frequently running a little late because he will take extra time with his patients to answer any questions that they may have. Once, the receptionist had mis-typed that our appointment was supposed to 15 minutes instead of 45. Dr. Moore didn't have us reschedule, he made the time to meet with us for the 45 minutes and answer our questions.
Overall, this clinic was great. The staff was kind, helpful and knowledgeable. At 8 weeks pregnant I started bleeding heavily. I called the clinic and they got me in for an ultrasound the very next morning to make sure everything was fine. The doctor on call was so kind. After our ultrasound and everything looked good, she scheduled us for another a few weeks later for peace of mind....We did a guarantee program. We paid $16,000 for one fresh cycle and two frozen of IVF with ICSI. This cost covered appointments, ultrasounds, retrivial, transfer, and shots administered at the clinic. It did not cover medications. I believe we paid around $3,000 for shots and other drugs. The guarantee program did not include the extra ultrasounds I had after I became pregnant.
How was your experience with Andrew Moore at University of Utah?
Dr. Moore was great! He was kind. He was frequently running a little late because he will take extra time with his patients to answer any questions that they may have. Once, the receptionist had mis-typed that our appointment was supposed to 15 minutes instead of 45. Dr. Moore didn't have us reschedule, he made the time to meet with us for the 45 minutes and answer our questions.
What's one piece of advice would you give a prospective patient of Andrew Moore at University of Utah?
Be patient. He may be running late but that is because he is taking good care of his patients.
During treatment, were you treated like a number or a human with Andrew Moore at University of Utah?
Dr. Moore was always straight forward but kind. He always let us know what to expect. Him and his staff were readily available when we had questions. In fact, on the night of our trigger shot for IVF, we were unsure of the dosage and were able to reach him at home to confirm the correct dosage. I would definitely recommend Dr. Moore and the U of U fertility clinic to a friend.
Describe the protocols Andrew Moore used in your cycles at University of Utah and their degree of success.
In our first appointment, he looked over our past tests and suggested that we have another semen analysis completed. The analysis came back showing low sperm motility. From there he suggested a sperm penetration test. That test came back negative. He suggested that we skip IUI or regular IVF because of the results of the test. Thus saving us money in the long run. We did IVF w/ICSI. I was on birth control pills for one month prior. From there, I began taking Menopur then added citrotide. (I can't remember the exact dosage). I went in for an ultrasound every other day during this time to measure my follicle growth. On day 11, I took a trigger shot of HCG and Lupron. A day and half later, I had my retrieval where they retrieved 15 eggs, 9 of those eggs fertilized and 5 made it to day 5. After retrieval, I began taking Crinone (progestrone) and estrogen which I continued until week 10 of pregnancy. We did a day 5 transfer. All of our embryos were average quality. We decided to only transfer one at the encouragement of our doctor. After transfer I was given a dose of Lupron to encourage implantation. This cycle resulted in pregnancy and I am currently 17 weeks pregnant with a healthy baby boy.
Describe your experience with your nurse at University of Utah. (Assigned nurse: Heidi)
Heidi was great at making sure you knew what to do and what was coming next. She was really straight forward. At first, I thought she was a little cold, but as I got to know her better I realized that was just her personality and that she is a great nurse!
Describe your experience with University of Utah.
The only downside, is that the clinic is up by the University of Utah in Salt Lake. I live in Riverton so the driving back and forth so many times was tiresome. Overall, this clinic was great. The staff was kind, helpful and knowledgeable. At 8 weeks pregnant I started bleeding heavily. I called the clinic and they got me in for an ultrasound the very next morning to make sure everything was fine. The doctor on call was so kind. After our ultrasound and everything looked good, she scheduled us for another a few weeks later for peace of mind.
Describe the costs associated with your care under Andrew Moore at University of Utah.
We did a guarantee program. We paid $16,000 for one fresh cycle and two frozen of IVF with ICSI. This cost covered appointments, ultrasounds, retrivial, transfer, and shots administered at the clinic. It did not cover medications. I believe we paid around $3,000 for shots and other drugs. The guarantee program did not include the extra ultrasounds I had after I became pregnant.
9
Doctor
Andrew Moore
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
University of Utah
Salt Lake City
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014, Unsuccessful
NPS
1
NPS
0
Age 28
European
Income $0 - $49K
Nurse or HC Services
1st of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
In the beginning, we LOVED Dr Moore! He was treating my aggressive endometriosis to prolong another surgery and to prep for eventual conception. He gave me lots of options, but everything went downhill when he started me on Lupron. Lupron causes horrific side effects when first started and has to be injected in a timely manner to be effective. Out of the 6 injections I had, only 1 OF THEM was on time, which led me to have all these horrific, yet TOTALLY AVOIDABLE side effects...I was only supposed to be on Lupron for a few months, but because I couldnt ever get my shots on time, we had to keep starting over. And almost a year and a half later with injections, I still lost my tubes.
I tried talking to the nurse [at University of Utah], Dr Moore himself, the office manager, everyone in the office about how awful their service was and how I was not getting adequate treatment. In the moment they always apologized and assured me that things would get better, that theyd get back to me more promptly, that things would change and they NEVER would! I tried to be patient and give them the benefit of a doubt to fix things, but I felt like it got to the point that they just wrote me off and didnt want to help me anymore.
How was your experience with Andrew Moore at University of Utah?
In the beginning, we LOVED Dr Moore! He was treating my aggressive endometriosis to prolong another surgery and to prep for eventual conception. He gave me lots of options, but everything went downhill when he started me on Lupron. Lupron causes horrific side effects when first started and has to be injected in a timely manner to be effective. Out of the 6 injections I had, only 1 OF THEM was on time, which led me to have all these horrific, yet TOTALLY AVOIDABLE side effects. His nurse either couldnt get the injection ordered on time, preauthed in time, really simple and EASY tasks, and would take up to 1 WEEK or longer to get back to me about ANYTHING! I tried talking to the nurse, Dr Moore himself, the office manager, everyone in the office about how awful their service was and how I was not getting adequate treatment. In the moment they always apologized and assured me that things would get better, that theyd get back to me more promptly, that things would change and they NEVER would! I tried to be patient and give them the benefit of a doubt to fix things, but I felt like it got to the point that they just wrote me off and didnt want to help me anymore. Ive worked in healthcare for over 10 years so I understand how it works, and I'm an easy going, patient and understanding person at drs offices BECAUSE of that. But this was just assanine at how terrible the service was. I tried everything! I was only supposed to be on Lupron for a few months, but because I couldnt ever get my shots on time, we had to keep starting over. And almost a year and a half later with injections, I still lost my tubes. Whether that was because the Lupron couldnt so its job due to lack of getting injected on time, or what I dont know. But I had perfect tubes when I first saw Dr Moore, and I lost them by the time I was done seeing him, and it will haunt me forever being robbed of my chance to conceive naturally and will always wonder if it was because of my experience there. So whether this was because the nurse didnt have adequate training, support to do her job, or was just that bad at her job, I dont know. But I am so mad at myself for staying under his care for as long as I did, and am hurt that even though I was so patient with them and their constant errors, they eventually stopped caring about treating me and I suffered the ultimate price because of it.
What's one piece of advice would you give a prospective patient of Andrew Moore at University of Utah?
If his nurse is still Annie, DONT go there and waste your time!!
During treatment, were you treated like a number or a human with Andrew Moore at University of Utah?
It wasnt so much that I felt like a number, it was more that I coulsnt ever get the care I needed in a timely manner.
Describe the protocols Andrew Moore used in your cycles at University of Utah and their degree of success.
We were trying to treat my endometriosis to prep for possible fertility treatments. It started with Progesteronen but that wasnt aggressive enough so we started Lupron to avoid another surgery. Thats as far as I got with him and then went to another Clinic because of such terrible service.
Describe your experience with the nursing staff at University of Utah.
Annie could never do anything in a timely manner. It took her over a week to return any of my phone calls or messages, and when she finally did, it was 1 sentence answers, but never the answers to my questions. (Its all documented on their online portal!) She very rarely knew the answers to any questions I had but she would never find out from someone else for me. She couldn't get my shots ordered or preauthed on time, I had to direct her on what to do most of the time, she never knew what she was doing!! Whenever I voiced my concerns with her ABOUT her, she always acted like she felt so bad for me that I was being treated so bad, like it wasnt HER fault I was having all these problems! I tried to be so patient and understanding with her, but it was like beating a dead horse. I think if it wasnt for her, I would have stayed at their clinic, because I really did like Dr Moore until he started blowing me off. I had talked to other nurses in their slc office who were always so prompt and helpful but they always had to redirect me back to Annie because he was Dr Moores nurse. SO FRUSTRATING!!!!
Describe your experience with University of Utah.
If you're going to go to the U, DONT go to the Orem office! Ive listed all my concerns answering other questions in this survey.
Describe the costs associated with your care under Andrew Moore at University of Utah.
My insurance paid for my injections so I only had co-pays and a deductible to meet.
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.
We didnt get that far.
What specific things went wrong at University of Utah?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at University of Utah.
I could never get my prescribed injections on time, due to not getting prescribed, getting prescribed wrong, or not getting preauthed on time, resulting in having to start my treatment over and over again. This also resulted in AGONIZING side effects that could have been avoided had I gotten my shots on time. Working in healthcare for over 10 years, I understood what she needed to do to get the job done and had to constantly tell her how to do it, but still never got it on time. (5 out of 6 times my shots were late!!!) After a year and a half trying to be patient with them, and losing my fallopian tubes because of it, I requested to have my records sent to another dr. After requesting SEVERAL times and them still not ever getting sent, I had to make a special trip to go in to their office to get my records. I could go on and on and on....
1
Doctor
Andrew Moore
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
1 of 5
0
Clinic
University of Utah
Salt Lake City
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2023, Successful
NPS
10
NPS
10
Age 25 - 32
6 IUI
Donor Sperm
Male Factor
Income $50K - $99K
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Andrew Moore] was available at any given time if you had questions or concerns...always coming up with new solutions in order to have a successful IVF...kind and always listened when I wanted To try something different...modified natural cycle...male factor...femara, triggered when ovulating and used progesterone suppositories.
[Conceptions Fertility Center] are invested with you...not a big clinic so I didn’t feel like just another patient. Always left with a good understanding of my next step...any questions they were there to respond quickly...Never went longer than a day without questions being answered
How was your experience with Andrew Moore at Conceptions Fertility Center?
He was available at any given time if you had questions or concerns. He was always coming up with new solutions in order to have a successful IVF. He was kind and always listened when I wanted To try something different
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Be patient
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
Very responsive when I had Questions and willing to try different options I would Suggest
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
My most recent successful transfer I did A modified natural cycle. Because it was male factor I wanted To try this. I went On femara, triggered when ovulating and used progesterone suppositories.
Describe your experience with the nursing staff at Conceptions Fertility Center.
Always kind and quick to respond on portal when I had Questions! Never went longer than a day without questions being answered.
Describe your experience with Conceptions Fertility Center.
You feel like they are invested with you. It’s not a big clinic so I didn’t feel like just another patient. Always left with a good understanding of my next step but knew if I had any questions they were there to respond quickly
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
I believe egg retrieval and transfer was around 16,000 and just a frozen transfer was around 3,500
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Conceptions Fertility Center.
My first transfer was highly suggested to transfer 1. After that came back negative he was willing to try 2 and that ended in a successful pregnancy
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 38 - 39
1 IVF
1 Egg Freezing
Income $100K - $199K
2nd of 2 Docs
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Moore was amazing...was kind, patient and took time to get to know my husband and myself...walked us through everything and we felt like we were all a big team...showed compassion when we miscarried and kept cheering us on...meds were changed as needed...
[At Conceptions Fertility Center] I did feel like it was hard to talk to a physical person. Every time I called I’d get voicemail at the front desk and I didn’t love that but they were quick to get back with a phone call or email. Other than that I really had a great experience...the costs were laid out for me before we did it.
How was your experience with Andrew Moore at Conceptions Fertility Center?
Dr Moore was amazing. He was kind, patient and took time to get to know my husband and myself. He walked us through everything and we felt like we were all a big team! He showed compassion when we miscarried and kept cheering us on!
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Definitely work with him. He was amazing!
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
He was so good and kind. He took time to get to know both my husband and myself.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
I took estradiol and progesterone injections. I really don’t remember how much of anything but I knew I was in good hands and meds were changed as needed and the staff was in constant contact with me.
Describe your experience with your nurse at Conceptions Fertility Center. (Assigned nurse: Rachel)
We only had one issue, an email was missed so the correct info didn’t get to the Dr Scott how many eggs we wanted to transfer but it wasn’t big deal because we were still able to transfer the eggs we wanted.
Describe your experience with Conceptions Fertility Center.
I did feel like it was hard to talk to a physical person. Every time I called I’d get voicemail at the front desk and I didn’t love that but they were quick to get back with a phone call or email. Other than that I really had a great experience!
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
I don’t remember specifics but the costs were laid out for me before we did it.
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2020, Unknown Success
NPS
10
NPS
10
Age 23
Male Factor
PCOS
European
Income $50K - $99K
2nd of 2 Docs
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Andrew Moore] He was warm and gentle, he took the time with us to explain any and all of our questions...if his explanation didn't make sense he would re-explain in a different way to help it come across... not started treatments yet because we are waiting on a few more results from testing, but we will either us IVF with my husbands sperm or IUI with a donor...
[nurses of Conceptions Fertility Center] They are all very kind and happy to answer all questions you may have...[clinic errors] They forgot to call about one lab I had done...accepts most insurances...It is about $8000 for IVF, and $400 for IUI...[Dr. Moore] He would be gentle when I cried and made us feel understood...
How was your experience with Andrew Moore at Conceptions Fertility Center?
He answered all questions and made sure we understood without moving on, if his explanation didn't make sense he would re-explain in a different way to help it come across. He would be gentle when I cried and made us feel understood.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
He is VERY busy so just be patient and try to get in as soon as possible.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
He was warm and gentle, he took the time with us to explain any and all of our questions, he did not act rushed at all even though we know he is a very busy doctor.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
We have not started treatments yet because we are waiting on a few more results from testing, but we will either us IVF with my husbands sperm or IUI with a donor.
Describe your experience with the nursing staff at Conceptions Fertility Center.
They are all very kind and happy to answer all questions you may have
Describe your experience with Conceptions Fertility Center.
Strengths; small practice, genuine staff, helpful, good pricing, accepts most insurances Weaknesses; shares a location with an OBGYN and it's hard to see a lot of pregnant women coming and going as you are struggling to conceive
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
It is about $8000 for IVF, and $400 for IUI
What specific things went wrong at Conceptions Fertility Center?
  • Failed to call with results
Describe the specific things that went wrong at Conceptions Fertility Center.
They forgot to call about one lab I had done
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Unsuccessful
NPS
10
NPS
9
Age 28 - 29
1 Fertility Medications
Recurrent Pregnancy Loss
Unexplained
European
Income $0 - $49K
2nd of 3 Docs
11 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
There was a time where I had 4 mature follicles and he [Dr. Andrew Moore] said that was too many and canceled our IUI and told us not to have intercourse. I begged him to do it anyways and he declined...was very kind and easy to talk to. He looked me in the eyes while he talked to me. He made me at ease with decisions on a couple of things that another Dr. told me to do, but I didn't do...If you are wanting a fast pace doctor he isn't the one for you, but if you are going because you want a doctor that will try all of his options and won't risk multiples he is the one for you.
The nurses [at University of Utah] were friendly and took time to go over things with me before the doctor came in. They talked to me as if I was a human and not another number...was hard to get through to a nurse. The phone lines never connected me to the right people. I felt a little strange having to walk from the waiting room down a busy main hallway to another walkway before getting to the room...There was a time where I had 4 mature follicles and he [Dr. Andrew Moore] said that was too many and canceled our IUI
How was your experience with Andrew Moore at University of Utah?
I really liked Dr. Moore. He was easy to talk to and a good listener. He made me feel at ease with the decisions I choose not to do from another Dr. He is very thro and takes his time with getting procedures going.
What's one piece of advice would you give a prospective patient of Andrew Moore at University of Utah?
If you are wanting a fast pace doctor he isn't the one for you, but if you are going because you want a doctor that will try all of his options and won't risk multiples he is the one for you.
During treatment, were you treated like a number or a human with Andrew Moore at University of Utah?
Dr. Moore was very kind and easy to talk to. He looked me in the eyes while he talked to me. He made me at ease with decisions on a couple of things that another Dr. told me to do, but I didn't do.
Describe the protocols Andrew Moore used in your cycles at University of Utah and their degree of success.
There was a time where I had 4 mature follicles and he said that was too many and canceled our IUI and told us not to have intercourse. I begged him to do it anyways and he declined.
Describe your experience with the nursing staff at University of Utah.
The nurses were friendly and took time to go over things with me before the doctor came in. They talked to me as if I was a human and not another number.
Describe your experience with University of Utah.
I was hard to get through to a nurse. The phone lines never connected me to the right people. I felt a little strange having to walk from the waiting room down a busy main hallway to another walkway before getting to the room.
10
Doctor
Andrew Moore
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
9
Clinic
University of Utah
Salt Lake City
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 27 - 28
3 IUI
Unexplained
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Andrew Moore is a] Fantastic doc. Thorough. Calm. Kind...Kind and intelligent. So grateful to be working with him. He understands my concerns and is working to find a solution for us...Treatment for unexplained infertility is tough because you don’t quite know what to tackle. We have been moving forward with treatments in the most cost effective way. Nothing has succeeded so we are on to IVF.
Love it all [at Conceptions Fertility Center] . I’m happy I’ve found this clinic and feel like I can trust everyone at the clinic. They’re great at explaining things and making you feel comfortable. I ask repeat questions often just to ease my mind and they are always happy to answer them over and over and provide me with the security I need...Treatment for unexplained infertility is tough because you don’t quite know what to tackle. We have been moving forward with treatments in the most cost effective way. Nothing has succeeded so we are on to IVF.
How was your experience with Andrew Moore at Conceptions Fertility Center?
He is a Great doc. We are very Happy with him. He is Thorough and direct. Kind and intelligent. So grateful to be working with him. He understands my concerns and is working to find a solution for us.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Make a list of any question you might have and don’t be afraid to ask them all.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
Fantastic doc. Thorough. Calm. Kind.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
Treatment for unexplained infertility is tough because you don’t quite know what to tackle. We have been moving forward with treatments in the most cost effective way. Nothing has succeeded so we are on to IVF.
Describe your experience with the nursing staff at Conceptions Fertility Center.
I love his staff. They’re all kind and caring and understand the hardships infertility brings.
Describe your experience with Conceptions Fertility Center.
Love it all. I’m happy I’ve found this clinic and feel like I can trust everyone at the clinic. They’re great at explaining things and making you feel comfortable. I ask repeat questions often just to ease my mind and they are always happy to answer them over and over and provide me with the security I need.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
Standard cost
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Conceptions Fertility Center.
N/A
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Conceptions Fertility Center
Provo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5