Anne took the time to sit down with my husband and I to discuss what we have down in the past, reviewed pages of my notes, lab results and procedures completed by other physicians. She was upfront and honest about the process, fees and possible outcomes. As a nurse myself, this was especially important...She is diligent in her work, just wish I had more face time with her during the actual IUI procedure.
Clinic [at Duke Fertility Center] was great, staff was excellent. We did have one issue with a resident/CMA during the process...Sample was dropped during the insemination process which was discouraging. The resident was also overheard discussing patients in a negative manner which was discouraging, especially when I saw her walk in the room to perform my procedure following that.
How was your experience with Anne Steiner at Duke Fertility Center?
I do wish Dr. Steiner would have performed our first IUI. We had a resident who was less than pleasant to work with and our experience wasn't as ideal. Dr. Steiner has such a kind heart and working with her and Dr. Harris during the ultrasounds and procedural explanations was more than I could have ever asked for. She was also prompt her replies via MyChart.
What's one piece of advice would you give a prospective patient of Anne Steiner at Duke Fertility Center?
Be patient. The wait to see Dr. Steiner is definitely worth it! She knows her stuff and is very upfront with her patients. She is diligent in her work, just wish I had more face time with her during the actual IUI procedure.
During treatment, were you treated like a number or a human with Anne Steiner at Duke Fertility Center?
Anne took the time to sit down with my husband and I to discuss what we have down in the past, reviewed pages of my notes, lab results and procedures completed by other physicians. She was upfront and honest about the process, fees and possible outcomes. As a nurse myself, this was especially important.
Describe the protocols Anne Steiner used in your cycles at Duke Fertility Center and their degree of success.
1st cycle, 7.5mg letrozole with 250 mcg ovidrel injection day 16 of cycle. Has 2 prominent eggs, both on right side. Our IUI was performed 36 hours after trigger. Sample was provided at clinic, numbers were great, cycle unsuccessful.
2nd cycle, due to COVID, timed intercourse with 7.5mg letrozole, unsuccessful.
Describe your experience with your nurse at Duke Fertility Center. (Assigned nurse: Cathy G. )
I messaged Cathy several times during this process. She replied in a timely manner, often immediately. After speaking with her on the phone, she would reply via MyChart to reiterate information to ensure I didn't miss a step in the process. She spelt everything out for me and was very professional.
Describe your experience with Duke Fertility Center.
Clinic was great, staff was excellent. We did have one issue with a resident/CMA during the process. While we went for our IUI, they were towards the front of the clinic and discussing patients/cases in a negative manner, which was discouraging. Come to find out, she was the one doing our IUI. Our sample was also dropped (in the test tube) during the insemination process, details weren't fully explained and we were rushed out of our room after a few minutes, instead of "laying flat."
Describe the costs associated with your care under Anne Steiner at Duke Fertility Center.
Ultrasounds were $150/each
Labs varied from $100- $300 (depending on which labs were drawn)
Sperm testing- $150
IUI- $650
Consultation- $150
some visits ranged from $150- $750 each visit.
Describe Anne Steiner's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Duke Fertility Center.
N/A
What specific things went wrong at Duke Fertility Center?
Lost or damaged samples
Describe the specific things that went wrong at Duke Fertility Center.
Sample was dropped during the insemination process which was discouraging. The resident was also overheard discussing patients in a negative manner which was discouraging, especially when I saw her walk in the room to perform my procedure following that.
Dr. Steiner has such a warm, nurturing personality. She really makes an effort to explain everything in detail and answer all questions. She has called me personally to answer questions and has done routine monitoring scans herself when she is in the office, rather than the sonographer or nurse....When Dr. Steiner took over my care, I was "on the bench" due to a large ovarian cyst. Previously, we had done one cycle of timed intercourse using 5mg Letrozole plus an Ovidrel trigger and one IUI also using 5mg Letrozole and an Ovidrel trigger.
When I went back to the clinic [Duke Fertility] in February 2018 to try to conceive my second child, it was much different from my experience there in 2015 when I was trying to conceive my first child. In 2015, the doctors and staff were great, I felt like a person and not a number. Fast forward 3 years and that was not the case. My RE was the same as I saw in 2015, but the staff was all different. I did not have a good experience with the fellow that was there at the time, she did not have a good bedside manner or personality.
How was your experience with Anne Steiner at Duke Fertility Center?
I started seeing Dr. Steiner after my previous RE retired. I immediately saw the changes she brought not only to my care, but to the way the clinic did things. She has the best bedside manner, she is warm and compassionate, nuturing and really looks out for her patients. She takes the time to make sure all of your questions are answered and that you feel comfortable with every stage of treatment.
What's one piece of advice would you give a prospective patient of Anne Steiner at Duke Fertility Center?
Keep an open mind and don't be afraid to ask questions.
During treatment, were you treated like a number or a human with Anne Steiner at Duke Fertility Center?
Dr. Steiner has such a warm, nurturing personality. She really makes an effort to explain everything in detail and answer all questions. She has called me personally to answer questions and has done routine monitoring scans herself when she is in the office, rather than the sonographer or nurse.
Describe the protocols Anne Steiner used in your cycles at Duke Fertility Center and their degree of success.
When Dr. Steiner took over my care, I was "on the bench" due to a large ovarian cyst. Previously, we had done one cycle of timed intercourse using 5mg Letrozole plus an Ovidrel trigger and one IUI also using 5mg Letrozole and an Ovidrel trigger. The following 2 cycles I had to sit out due to the cyst. Dr. Steiner recommended birth control pills to help shrink the cyst and they worked! For the 5th cycle, Dr. Steiner recommended increasing the Letrozole to 7.5mg, plus the Ovidrel trigger and another IUI. It was negative unfortunately, but Dr. Steiner encouraged us to keep going and also talked with us about options for the future (ex: doing a HSG, adding in FSH injections or thinking about IVF). We did one more cycle (the 6th) with 7.5mg of Letrozole, the Ovidrel trigger and IUI, which was also negative. At this point, we had a consult with Dr. Steiner to talk about moving on to FSH injections (a min-stim cycle). Dr. Steiner really took the time to explain exactly how it would work and answer all of our questions. She also recommended switching from Letrozole to Clomid. For the 7th cycle, I took 100mg Clomid and 8 days of Gonal F injections (75iu, 75iu, 75iu, 75iu, 150iu, 150iu, 125iu, 125iu). Dr. Steiner made sure to communicate with me throughout the cycle and explained each time the dosage was increased/decreased. At the time of trigger, I had 1 18mm follicle, 2 17mm follicles and 2 16mm follicles. I was very nervous about the high risk of multiples and not sure if I should continue with the IUI. I contacted Dr. Steiner multiple times and she eased my fears. The 7th cycle was successful and I am now expecting my second child.
Describe your experience with your nurse at Duke Fertility Center. (Assigned nurse: Stephanie Kemper)
After Dr. Steiner joined the clinic, I could see positive changes in the staff. I've had the best experiences with Dr. Shaia- a fellow at the clinic; Stephanie Kemper, Cathy Gustafson, and Randa Blenden- nurses; and all of the medical assistants and phlebotomists. Everyone is warm and compassionate and goes out of their way to make me feel comfortable.
Describe your experience with Duke Fertility Center.
When I went back to the clinic in February 2018 to try to conceive my second child, it was much different from my experience there in 2015 when I was trying to conceive my first child. In 2015, the doctors and staff were great, I felt like a person and not a number. Fast forward 3 years and that was not the case. My RE was the same as I saw in 2015, but the staff was all different. I did not have a good experience with the fellow that was there at the time, she did not have a good bedside manner or personality. Communication was not good, I did not have blood drawn during many stages of my cycles and I received conflicting information from different staff members. Then my RE retired and Dr. Steiner joined the clinic and took over my case and I could immediately see the positive changes. I was switched to a different fellow, I had blood drawn during every monitoring appointment and communication improved greatly. Dr. Steiner has been a truly positive addition to the clinic.
Describe the costs associated with your care under Anne Steiner at Duke Fertility Center.
A consultation with Dr. Steiner was $55- my specialist co-pay. All monitoring and bloodwork appointments were fully covered. IUI appointments were $55. Medications: I purchased Letrozole ($5-$10) and Clomid ($15) through Walgreens. I purchased 3 Gonal F redi-pens from Freedom Fertility pharmacy ($330 per 300iu pen) and one from Town Drugstore ($270 per 300iu pen).
What specific things went wrong at Duke Fertility Center?
Lost appointments
Provided conflicting information
Describe the specific things that went wrong at Duke Fertility Center.
As previously stated, when I first went back to the clinic in February 2018, I did not have a good experience. One time, I showed up for an appointment and it had not been scheduled and I received conflicting information between cycles 1 and 2.
One of the first and most important moments with Dr Steiner was when I first went in I knew she would say my weight was a factor in my infertility. But to my pleasant surprise she went through everything and never mentioned it. I brought it up and she said “yes every less pound would be helpful but I am assuming from the way you asked you have tried dieting and eating healthy. I told her I had it was just really hard for me in those programs because the weight did not just fall off. She said well it is up to you if you want to try and lose a few more pounds before we do this I will support you but I know you want this baby and I am not going to keep that from happening because of something that has not happened with your effort. My job is to help get you pregnant not judge you
Ally [nurse at UNC Fertility] was the calm in the storm. She goes above and beyond with her patients. She is one of the most compassionate, organizations zed, and calming person I have ever met...[Monitoring appointments are a] Well efficient machine. Very personalized but they blocked off early morning so you could get labs and or ultrasounds and still make it to work on time. Also open 7 days a week for monitoring appointments and procedures. I could have scheduled later in the day if needed but early morning was great for me and so many others
How was your experience with Anne Steiner at UNC Fertility?
Well of note she is now at Duke and I do not have experience there. I will say Dr. Steiner was great non judgements supportive and even while I did not see her every time I knew she was always on top of my care
What's one piece of advice would you give a prospective patient of Anne Steiner at UNC Fertility?
Be honest and know she will support you. One of the first and most important moments with Dr Steiner was when I first went in I knew she would say my weight was a factor in my infertility. But to my pleasant surprise she went through everything and never mentioned it. I brought it up and she said “yes every less pound would be helpful but I am assuming from the way you asked you have tried dieting and eating healthy. I told her I had it was just really hard for me in those programs because the weight did not just fall off. She said well it is up to you if you want to try and lose a few more pounds before we do this I will support you but I know you want this baby and I am not going to keep that from happening because of something that has not happened with your effort. My job is to help get you pregnant not judge you
During treatment, were you treated like a number or a human with Anne Steiner at UNC Fertility?
IUNC fertility was fabulous. They made me feel like I was the only person in their care. Personalized one on one attention and must say Ally the nurse was my saving grace in regards to sanity
Describe the protocols Anne Steiner used in your cycles at UNC Fertility and their degree of success.
She did the standard protocol they use but tailored it based on my labs and my pharmacy plan options.
Describe your experience with your nurse at UNC Fertility. (Assigned nurse: Aly Bell)
Ally was the calm in the storm. She goes above and beyond with her patients. She is one of the most compassionate, organizations zed, and calming person I have ever met. She Celeste’s the successes and reassured me when I was worried
Describe your experience with UNC Fertility.
Very efficient but still make you feel like a person not a number. Great scheduling for working people. Had support all the time. Knew they would be there for egg transfer no matter the day even if on a holiday. Support and backing of UNC but feels like a private clinic. Every doctor I saw was fabulous. I knew no matter what doctor I saw they were all on same page and I could trust them. Even though Dr.Steiner is at Duke now I will without a doubt go back to UNC if we forward later with a frozen embryo transfer. Also if side notbthey give you the cutest little gift when you graduate
Describe your experience with your monitoring appointments at UNC Fertility.
Well efficient machine. Very personalized but they blocked off early morning so you could get labs and or ultrasounds and still make it to work on time. Also open 7 days a week for monitoring appointments and procedures. I could have scheduled later in the day if needed but early morning was great for me and so many others
Describe the costs associated with your care under Anne Steiner at UNC Fertility.
So my husbands insurance luckily has great infertility insurance so our experience was very different
Describe Anne Steiner's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UNC Fertility.
So dr. Steiner only put one egg in based on research. I never pushed the fact because their frozen and fresh egg transfer success ratios are the same. And like she explained it is better to try again with a frozen embryo the chance multiples. Now I will not the decision to only put one was based on my age and embryo quality
Dr. Steiner is very direct and research-driven. The fact that she continues to conduct research on faculty at a major institution is one of the elements that led myself and my husband to seek her care. If you are looking for a super-compassionate, empathetic doctor, she may not be for you. She cares, and will demonstrate that at times, but not during every interaction. She could be short with a response on occasion, but generally gave me the information I was looking for.
There are a few aspects of the clinic I wish I had known about before beginning treatment. UNC is a teaching clinic. It will most likely be fellows (students in their fellowship years) who perform most of your ultrasounds. At times, this was (literally) uncomfortable. I have a retroverted uterus, and the first fellow to do a transvaginal ultrasound on me had a lot of difficulty finding her way around. Unlike many teaching hospitals/clinics, the practice's physicians will not ask your permission beforehand to have the fellow observe or even perform the ultrasound.
How was your experience with Anne Steiner at UNC Fertility?
Dr. Steiner is very direct and research-driven. The fact that she continues to conduct research on faculty at a major institution is one of the elements that led myself and my husband to seek her care. If you are looking for a super-compassionate, empathetic doctor, she may not be for you. She cares, and will demonstrate that at times, but not during every interaction. She could be short with a response on occasion, but generally gave me the information I was looking for.
Dr. Steiner was convinced that ovulation induction was the only treatment we would need, and told us she would comfortably continue that regimen for six or more months. We progressed to IUI only at my request. After four cycles, none of which resulted in a pregnancy or chemical pregnancy, we relocated, and began with a new doctor. Should we have stayed in the area, I may have sought a more aggressive doctor.
What's one piece of advice would you give a prospective patient of Anne Steiner at UNC Fertility?
Don't be afraid to ask questions. You'll need to assert yourself a little bit, as Dr. Steiner is a very seasoned specialist and will give you a full run-down of your diagnosis and case without pausing.
During treatment, were you treated like a number or a human with Anne Steiner at UNC Fertility?
During our consultation and follow-up appointment, Dr. Steiner took her time with us, explaining treatment and general fertility concepts in a clear manner. She remembered our details at every interaction, and her care felt personalized for the case we presented.
Describe the protocols Anne Steiner used in your cycles at UNC Fertility and their degree of success.
I have a history of irregular or absent periods. Dr. Steiner prescribed 2.5 mgs of letrozole (Femara) on cycle days 3-7, with an ultrasound to check progress on day 13. Each cycle produced one or more mature follicles, and after the ultrasound, we did a trigger shot (Ovidrel) at home that evening. For the first three cycles, we had timed intercourse around the ovulation window. For the fourth and final cycle, we went in for an IUI 36 hours after the trigger shot.
Describe your experience with the nursing staff at UNC Fertility.
I didn't have much interaction with the nurses, as I wasn't doing IVF. In general, they were pleasant, and responsive via portal messages.
Describe your experience with UNC Fertility.
There are a few aspects of the clinic I wish I had known about before beginning treatment. UNC is a teaching clinic. It will most likely be fellows (students in their fellowship years) who perform most of your ultrasounds. At times, this was (literally) uncomfortable. I have a retroverted uterus, and the first fellow to do a transvaginal ultrasound on me had a lot of difficulty finding her way around. Unlike many teaching hospitals/clinics, the practice's physicians will not ask your permission beforehand to have the fellow observe or even perform the ultrasound. After the uncomfortable ultrasound, I preemptively requested a practice physician when checking in for my next one. Later, at another ultrasound, an unsupervised fellow gave me misinformation and tried to cancel our IUI (she was under the impression that the clinic only did IUI cycles with multiple follicles, while Dr. Steiner was aiming for me to have one mature follicle).
The method of communication, at least as a patient of Dr. Steiner's, is strictly through portal messaging. I was never able to speak on the phone with Dr. Steiner, and 90% of the time, responses on the portal came from a nurse. This I imagine is typical for correspondence having to do with refills, etc., but when I wanted to pass on some information regarding my short period, I was told to book a follow-up appointment, which seemed unnecessary.
I would also add that nurses perform the IUIs. This may not be uncommon, but took me by surprise.
Describe the costs associated with your care under Anne Steiner at UNC Fertility.
For ovulation induction, medication was about $110 per cycle, and each cycle required one monitoring ultrasound which cost about $270. The IUI was about $700. My HSG was about $400. The initial consultation was about $400, and the follow-up with Dr. Steiner was about $340. Insurance did not cover anything, but gave us discounts because the clinic was in-network.
What specific things went wrong at UNC Fertility?
Provided conflicting information
Lost or damaged samples
Describe the specific things that went wrong at UNC Fertility.
The clinic incorrectly washed my husband's semen sample for our IUI. When a nurse initially started to take us back to a room for the procedure, she was caught by another nurse, who told her it was not time yet. We were then sent back to the waiting area, where we sat in terrible suspense for about an hour. Finally, about two hours after the scheduled procedure time, Dr. Steiner came out, and told us that she was not happy with the sample's numbers after the lab first sent it back, and had them "re-wash" it, to boost numbers. My husband has no male fertility issues, so she knew the low numbers were the result of a poor job. I don't know enough about "washing" to understand how this re-washing could work, but best-case scenario, it put us through a bit of emotional turmoil. In the worst-case scenario, my appointment was two hours after the time we booked to coincide with 36 hours after a trigger shot, so ovulation timing was off, and the sample may have not been as... perky as we'd like.
Dr. Steiner took time to sit with us and answer our questions. She presented the information in an easy to understand way, showing diagrams and charts as well as statistics. She always responds quickly via email and return phone calls.... Dr. Steiner is medically professional. She explains things in layman's terms. The only thing I didn't care for was she did not do all of my ultrasounds. I feel like she did not explain the percentages with IUI versus IVF.
The one weakness to me is that I did not see the same doctor for each ultrasound appointment. I felt that it could have been beneficial to have the same doctor do each ultrasound for consistency. The strengths are they [UNC Fertility] are friendly, compassionate, organized and easy to work with. The hours are convenient as is location. Their website has a patient portal and they do use it effectively. The financial and billing staff are excellent as well.
How was your experience with Anne Steiner at UNC Fertility?
Dr. Steiner is medically professional. She explains things in layman's terms. The only thing I didn't care for was she did not do all of my ultrasounds. I feel like she did not explain the percentages with IUI versus IVF.
What's one piece of advice would you give a prospective patient of Anne Steiner at UNC Fertility?
Take a notebook to write things down because she goes over a lot of information in the first couple appointments.
During treatment, were you treated like a number or a human with Anne Steiner at UNC Fertility?
Dr. Steiner took time to sit with us and answer our questions. She presented the information in an easy to understand way, showing diagrams and charts as well as statistics. She always responds quickly via email and return phone calls.
Describe the protocols Anne Steiner used in your cycles at UNC Fertility and their degree of success.
Dr Steiner used Follistim 375 units per night for 8 nights. I went in every other day for blood work and vaginal ultrasounds. One day, because my veins roll, they stuck me at least 10 times and still could not get blood. I wonder if results would have been obtained that day if it would have changed the outcome for me.I did not get to my Ovidrel trigger shot because my estrogen lowered and progesterone went up so they did not allow me to do that. Other doctors performed my vaginal ultrasounds since Dr. Steiner was not in the office.
Describe your experience with the nursing staff at UNC Fertility.
All of the nurses were very friendly and attentive to my needs as a patient. They were easy to communicate with, would reply in a timely manner to emails and had compassion for the situation.
Describe your experience with UNC Fertility.
The one weakness to me is that I did not see the same doctor for each ultrasound appointment. I felt that it could have been beneficial to have the same doctor do each ultrasound for consistency.
The strengths are they are friendly, compassionate, organized and easy to work with. The hours are convenient as is location. Their website has a patient portal and they do use it effectively. The financial and billing staff are excellent as well.
Describe the costs associated with your care under Anne Steiner at UNC Fertility.
Not sure since we are using insurance and are having some issues in that department. From what insurance has told us , we have used $13k so far.
Describe Anne Steiner's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UNC Fertility.
I feel like the doctor [Anne Steiner] went in with an expectation of failure due to my age. I had to ask for every test I received. Nothing was ever explained to me. I received no guidance....In the course of at least 5 ultrasounds she and the other doctors who performed them missed a mature teratoma/dermoid on my left ovary. They even missed it two different times when they knew to look for it because it had been seen on a CT scan when I had a kidney stone. I went to a gynecologist who found it easily and did not understand how it was missed and suggested I go to a new fertility clinic. The new doctor discovered that I also have an elevated CA125 marker which
I hated going to this clinic [UNC Fertility] because of the attitude of the doctor and the lack of guidance. The overall energy was just very negative. They were also not upfront about all of the associated costs so I feel like I was constantly being nickeled and dimed. I feel like I wasted time and money during something that is already a tough emotional journey....In the course of at least 5 ultrasounds she and the other doctors who performed them missed a mature teratoma/dermoid on my left ovary. They even missed it two different times when they knew to look for it because it had been seen on a CT scan when I had a kidney stone. I went to a gynecologist who found it easily and did not understand how it was missed and suggested I go to a new fertility clinic. The new doctor discovered that I also have an elevated CA125 marker which means the mass has to come out along with my ovary. I think it is outrageous that this was missed numerous times due to the health risk and the money wasted on fertility treatments. The other
How was your experience with Anne Steiner at UNC Fertility?
In the course of at least 5 ultrasounds she and the other doctors who performed them missed a mature teratoma/dermoid on my left ovary. They even missed it two different times when they knew to look for it because it had been seen on a CT scan when I had a kidney stone. I went to a gynecologist who found it easily and did not understand how it was missed and suggested I go to a new fertility clinic. The new doctor discovered that I also have an elevated CA125 marker which means the mass has to come out along with my ovary. I think it is outrageous that this was missed numerous times due to the health risk and the money wasted on fertility treatments. The other office also found fibroids that were missed or that I was never told about. Luckily, the fibroids are small and not in an area that affects fertility. I still feel like I should have been told about them...if they even found them in the first place.
The other issue is that I am over 40 and Dr. Steiner went into my care with an expectation of failure despite the fact that my AMH number is good for my age. I had to request this test myself, by the way. I now have guidance from a gynecologist who found that although my thyroid is within normal range it could be better for fertility. This was never even discussed at UNC. News flash: more and more women are having babies in their 40s. Although more difficult, it is not impossible.
What's one piece of advice would you give a prospective patient of Anne Steiner at UNC Fertility?
Find another doctor.
During treatment, were you treated like a number or a human with Anne Steiner at UNC Fertility?
I feel like the doctor went in with an expectation of failure due to my age. I had to ask for every test I received. Nothing was ever explained to me. I received no guidance.
Describe the protocols Anne Steiner used in your cycles at UNC Fertility and their degree of success.
I was put on Clomid to increase my chances due to my age. I took an Ovidrel trigger two cycles. I ovulate regularly but an OPK missed it one month so it was decided this was a good way to go. I had 3 IUIs.
Describe your experience with your nurse at UNC Fertility. (Assigned nurse: Wendy)
My nurse was fantastic. She had a wonderful bedside manner and was very caring.
Describe your experience with UNC Fertility.
The difference between the ultrasounds I had here versus at my new gynecologist's office were night and day. The doctors at UNC missed the mature dermoid and often had trouble finding my left ovary which meant the ultrasounds were often very uncomfortable. The nurse at the new office found everything easily and walked me through the whole process. The procedure was not at all uncomfortable and she explained what she found and answered all of my questions. Huge difference.
I hated going to this clinic because of the attitude of the doctor and the lack of guidance. The overall energy was just very negative. They were also not upfront about all of the associated costs so I feel like I was constantly being nickeled and dimed. I feel like I wasted time and money during something that is already a tough emotional journey.
Describe the costs associated with your care under Anne Steiner at UNC Fertility.
My insurance covered 3 IUIs, but the clinic hits you with additional costs that are not covered. Examples of some of these costs is a $100 administrative fee and a sperm thawing fee. I was not told about either of these beforehand which I don't feel is too much to ask. Just let me know about all the out-of-pocket costs upfront. I do feel the administrative fee is just a way for them to get around the contracted insurance rate, however.
I think Anne Steiner is a strong doctor...She's pragmatic but very compassionate at the same time. She wants to move towards solutions that will get couples out of the "wondering" stage and towards a desired result...Dr. Steiner suggested a procedural plan since we had exhausted the normal avenues and their correlated percentages of success. I felt as though she was more determined to see if the Fermara would work better for me at a higher dosage (something my OB hadn't suggested was an option). So she let us choose what path we wanted to take.
I can confidently say that it was a complete 180 at UNC Fertility...from the welcoming floor of the facility where they have HGTV on all the time (what better to take your mind off of everything) to the staff, who was always very pleasant, to the nurses, who I loved, the great care from Dr. Steiner and her partners and then to the flexible hours on weekends as well as the quick responses on the patient portal. Even the billing was handled much more delicately prior to our first appointment as they ran our insurance and communicated with us what we could expect to pay prior to our arrival.
How was your experience with Anne Steiner at UNC Fertility?
I think Anne Steiner is a strong doctor. I feel I have a good gauge of this since both of my parents are in medicine and had experienced infertility. So we always aligned her suggestions and treatment options against their knowledge-base and experiences. She's pragmatic but very compassionate at the same time. She wants to move towards solutions that will get couples out of the "wondering" stage and towards a desired result. She had us all set up for an IUI, but due to delayed ovulation, decided to post-pone the treatment a month. This was a very big blow after 14 months of waiting, but it paid off! Timed intercourse with a trigger shot was all we needed to conceive! I'm now 8 months pregnant with a healthy boy!
What's one piece of advice would you give a prospective patient of Anne Steiner at UNC Fertility?
Go see her, especially if you're at all like I was--consumed with finding a cause and a cure and highly emotional. I think she's a good fit for us. It also just feels better to put yourself in such experienced hands. I had visited one Dr prior to Anne Steiner who performed a routine procedure on me to make sure my Fallopian tubes were not blocked. By the end of the treatment, he said this was not the cause of my infertility and what did I want to do next? As if I were the expert on next steps? He did not have the bedside manner Dr. Steiner did nor provided an expert opinion so that I had the power to make a great choice. My experience with that office was not great from start to finish and I can confidently say that it was a complete 180 at UNC Fertility...from the welcoming floor of the facility where they have HGTV on all the time (what better to take your mind off of everything) to the staff, who was always very pleasant, to the nurses, who I loved, the great care from Dr. Steiner and her partners and then to the flexible hours on weekends as well as the quick responses on the patient portal. Even the billing was handled much more delicately prior to our first appointment as they ran our insurance and communicated with us what we could expect to pay prior to our arrival. This was huge. Nothing makes you feel worse about infertility than feeling as though you're somehow responsible for costing your family loads of money for treatment. UNC was sensitive to that and my previous experience with CC was not.
During treatment, were you treated like a number or a human with Anne Steiner at UNC Fertility?
Dr. Anne Steiner is pretty brilliant. I had done lots of research prior to my appointment with her as we had been trying for over a year by that point in time. She was very patient with me even though some of my research wasn't really mainstream medicine. I could tell her mind was working to diagnose what could be happening. Regardless, she laid out our options very clearly and gave us her honest opinion on our chances. It enabled us to make a concise choice very quickly on how we wanted to proceed with possible treatments.
Describe the protocols Anne Steiner used in your cycles at UNC Fertility and their degree of success.
At the point at which I saw Dr. Steiner, we had been a year infertile already. My OB had already run some basic tests on me with thyroid, progesterone levels, etc. to verify everything was working as it should. She even ran me on a few cycles of Clomid and Fermara. So by the time I saw Dr. Steiner, I was pretty frustrated that nothing had worked thus far. Dr. Steiner suggested a procedural plan since we had exhausted the normal avenues and their correlated percentages of success. I felt as though she was more determined to see if the Fermara would work better for me at a higher dosage (something my OB hadn't suggested was an option). So she let us choose what path we wanted to take. We decided we'd start with fermara + IUI which clocked us in at 3x more likely to succeed than if we remained on the fermara alone. The next step was injections + IUI, however, that only got us to 9x likely to succeed, and the next step after that had a 15% success rate. So we decided to start with the 3x, then progress to the 15x for maximum results. We technically never even got to the first stage as the trigger shot + timed intercourse was all we needed to conceive. From this experience, I took away some knowledge that it's possible the cause might've been a hormonal result from the hormones I was already taking as well as poorly timed intercourse. I'm hoping this doesn't happen again with our next attempt, however, now I feel well-informed if it were to happen and how to work better with my body.
Describe your experience with the nursing staff at UNC Fertility.
Very caring! The main nurse who responded to me via the patient portal worked around holiday schedules with me and provided me with progesterone samples enough to last me through the holiday closing hours.
Describe your experience with UNC Fertility.
Feel I've covered this already. Great strengths...didn't encounter weaknesses.
Describe the costs associated with your care under Anne Steiner at UNC Fertility.
$600 +
Describe Anne Steiner's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UNC Fertility.
She [Dr. Steiner] was compassionate with us, but sometimes seemed like she was unfamiliar with our particular case and needed to be reminded... She was kind but we didn't have much contact with her apart from during consultations. All procedures were performed by technicians or other doctors and all communication was through her nurse. At times it seemed that she was unfamiliar with the details of our case and needed to be reminded.
Fast appointment scheduling, kind front desk staff [UNC Fertility]. Difficult to find out financial information and payment process was not clearly laid out before IUI treatment. We found that on the day of the insemination we were asked to pay $750 upfront.... All procedures were performed by technicians or other doctors and all communication was through her nurse. At times it seemed that she was unfamiliar with the details of our case and needed to be reminded.
How was your experience with Anne Steiner at UNC Fertility?
She was kind but we didn't have much contact with her apart from during consultations. All procedures were performed by technicians or other doctors and all communication was through her nurse. At times it seemed that she was unfamiliar with the details of our case and needed to be reminded.
What's one piece of advice would you give a prospective patient of Anne Steiner at UNC Fertility?
Request that she explain all options at your meeting because she did not offer to speak on the phone or through mychart, she always requested that we come in for a consult, which for us cost a 60 dollar copay.
During treatment, were you treated like a number or a human with Anne Steiner at UNC Fertility?
She was compassionate with us, but sometimes seemed like she was unfamiliar with our particular case and needed to be reminded
Describe the protocols Anne Steiner used in your cycles at UNC Fertility and their degree of success.
We had 12 vials of frozen sperm from my husband because he is undergoing chemotherapy right now. We chose to use 3-6 vials for IUI and save the rest for possible IVF. We tried two IUI and both were unsuccessful. We are currently deciding whether to stay with Dr. Steiner or try a different clinic for IVF.
Describe your experience with your nurse at UNC Fertility. (Assigned nurse: Cathy G)
Fast communication, sometimes not very compassionate.
Describe your experience with UNC Fertility.
Fast appointment scheduling, kind front desk staff. Difficult to find out financial information and payment process was not clearly laid out before IUI treatment. We found that on the day of the insemination we were asked to pay $750 upfront.
Describe the costs associated with your care under Anne Steiner at UNC Fertility.
750 per IUI, IVF apparently 22,000.
What specific things went wrong at UNC Fertility?
Failed to order appropriate test
Failed to inform you of changes in protocol
Describe the specific things that went wrong at UNC Fertility.
Doctor didn't order some preliminary tests, including vit.D.
Dr. Steiner is very warm and personable. She really cares. She's knowledgeable, warm, and kind. I feel like she listens and really cares. I enjoyed working with her. I just think that the clinic is rather overloaded. I wish I'd had more time directly with her...Don't expect much face to face time, but it's not her fault...We did two agonist cycles given success with that approach previously...there's very little face-to-face physician/patient time...
Cathy [nurse at Duke] has a wonderful heart. She truly cares about her patients. She is knowledgeable about the treatment protocols and will go the extra mile to help patients...Duke isn't the most organized clinic. I think it's due to volume...is a high volume clinic. Lots of patients because people with Duke insurance can only get coverage there. I think they could use more providers and more nurses. There are good people there, though.
How was your experience with Anne Steiner at Duke Fertility Center?
She's knowledgeable, warm, and kind. I feel like she listens and really cares. I enjoyed working with her. I just think that the clinic is rather overloaded. I wish I'd had more time directly with her.
What's one piece of advice would you give a prospective patient of Anne Steiner at Duke Fertility Center?
Don't expect much face to face time, but it's not her fault.
During treatment, were you treated like a number or a human with Anne Steiner at Duke Fertility Center?
Dr. Steiner is very warm and personable. She really cares. I do think Duke is overloaded though, and there's very little face-to-face physician/patient time built into their model.
Describe the protocols Anne Steiner used in your cycles at Duke Fertility Center and their degree of success.
We did two agonist cycles given success with that approach previously.
Describe your experience with your nurse at Duke Fertility Center. (Assigned nurse: Cathy Gustafson)
Cathy has a wonderful heart. She truly cares about her patients. She is knowledgeable about the treatment protocols and will go the extra mile to help patients.
Describe your experience with Duke Fertility Center.
Duke is a high volume clinic. Lots of patients because people with Duke insurance can only get coverage there. I think they could use more providers and more nurses. There are good people there, though.
Describe the costs associated with your care under Anne Steiner at Duke Fertility Center.
It was around $4500 per cycle, not including medications.
What specific things went wrong at Duke Fertility Center?
Failed to call in prescriptions to pharmacy
Lost paperwork
Lost appointments
Failed to call with results
Failed to order appropriate test
Failed to send your chart to another clinic
Provided conflicting information
Failed to convey critical information
Describe the specific things that went wrong at Duke Fertility Center.
Duke isn't the most organized clinic. I think it's due to volume.
Dr. Steiner is very well educated and knows what she is doing. She is very understanding and cares about her patients. Doesn't force any treatments and listens to what her patients want to do...is a great listener...She tries to adjust the treatment each time to something good different so she can find out what might work. She seems to know a few good ways to alter the ivf process to get more eggs and to increase r he lining...I did 3 monitored clomid cycles. We started with 100mg days 3-7 then moved on to 150mg days 3-7. We triggered at around day 12.
All of the nurses [at Duke Fertility Center] are amazing and understanding...For just a monitored cycle with clomid around $500...I believe the clinic doesnt have any weaknesses. They have everything to accommodate any treatment option. They are open 7 days a week which is how all fertility clinics should operate. They even have an acupuncture treatment person for after ivf...I did 3 monitored clomid cycles. We started with 100mg days 3-7 then moved on to 150mg days 3-7. We triggered at around day 12.
How was your experience with Anne Steiner at Duke Fertility Center?
Dr. Steiner is a great listener and she knows what she is doing. She tries to adjust the treatment each time to something good different so she can find out what might work. She seems to know a few good ways to alter the ivf process to get more eggs and to increase r he lining.
What's one piece of advice would you give a prospective patient of Anne Steiner at Duke Fertility Center?
Be optimistic and know that the doctors will listen to your concerns.
During treatment, were you treated like a number or a human with Anne Steiner at Duke Fertility Center?
Dr. Steiner is very well educated and knows what she is doing. She is very understanding and cares about her patients. Doesn't force any treatments and listens to what her patients want to do.
Describe the protocols Anne Steiner used in your cycles at Duke Fertility Center and their degree of success.
I did 3 monitored clomid cycles. We started with 100mg days 3-7 then moved on to 150mg days 3-7. We triggered at around day 12.
Describe your experience with the nursing staff at Duke Fertility Center.
All of the nurses are amazing and understanding.
Describe your experience with Duke Fertility Center.
I believe the clinic doesnt have any weaknesses. They have everything to accommodate any treatment option. They are open 7 days a week which is how all fertility clinics should operate. They even have an acupuncture treatment person for after ivf
Describe the costs associated with your care under Anne Steiner at Duke Fertility Center.
For just a monitored cycle with clomid around $500
Our full analysis was not done and could not he done the day of sample. We had previously discussed this with the doctor [Dr. Anne Steiner] but it was not anywhere on our charts. We were not able to find morphology due to this reason and that was one of our troubles we knew...Follistim and ovadrel for an iui procedure. Had 3 eggs and 7.5mil sperm. Major confusion on analysis after...Very up front and honest.
Saw many different doctors in clinic [UNC Fertility-Raleigh] but everyone was usually upbeat...It's a teaching clinic...[the nurse] Was not up to date on our plans always...We had scheduled a full analysis for part of the iui. They did not due this and we were not told until after the fact...Iui prices were reasonable...
How was your experience with Anne Steiner at UNC Fertility?
Very up front and honest. Paid out percentages and suggestions in a way previous doctor had not. Did get impression that I would not be a good candidate for their of program tho.
Was very gentle and explained new staff with her each time
What's one piece of advice would you give a prospective patient of Anne Steiner at UNC Fertility?
It's a teaching clinic
During treatment, were you treated like a number or a human with Anne Steiner at UNC Fertility?
Very kind.
Saw many different doctors in clinic but everyone was usually upbeat.
Check out was always a breeze and didn't feel like just there to slide your card
Describe the protocols Anne Steiner used in your cycles at UNC Fertility and their degree of success.
Follistim and ovadrel for an iui procedure.
Had 3 eggs and 7.5mil sperm.
Major confusion on analysis after
Describe your experience with the nursing staff at UNC Fertility.
Was not up to date on our plans always
Describe your experience with UNC Fertility.
We had scheduled a full analysis for part of the iui. They did not due this and we were not told until after the fact
Describe the costs associated with your care under Anne Steiner at UNC Fertility.
Had programs but were not attainable for ivf. Iui prices were reasonable
What specific things went wrong at UNC Fertility?
Failed to order appropriate test
Lost or damaged samples
Describe the specific things that went wrong at UNC Fertility.
Our full analysis was not done and could not he done the day of sample. We had previously discussed this with the doctor but it was not anywhere on our charts. We were not able to find morphology due to this reason and that was one of our troubles we knew
Dr Steiner and others were kind and spent time answering my questions...Rotating doctors at UNC. Nurses do the IUI, but doctors do monitoring. Each time I scheduled consults it was a different doctor which was frustrating. Dr Steiner and others were kind and spent time answering my questions...Waiting on results that were delivered a week ago. The results can affect current cycle so I need to know them.
Strengths: knowledge, research, good doctors and nurses, one of the best in the area SART-wise Weaknesses: rotating doctors, advocating for certain tests is hard, I wish I was assigned one doctor from start to finish...IUI w/ monitoring $888 + drugs IUI w/o monitoring $688 + drugs Attain 2 retrieval package $19,000 + drugs...Rotating doctors at UNC. Nurses do the IUI, but doctors do monitoring. Each time I scheduled consults it was a different doctor which was frustrating. Dr Steiner and others were kind and spent time answering my questions.
How was your experience with Anne Steiner at UNC Fertility?
Rotating doctors at UNC. Nurses do the IUI, but doctors do monitoring. Each time I scheduled consults it was a different doctor which was frustrating. Dr Steiner and others were kind and spent time answering my questions.
Describe your experience with UNC Fertility.
Strengths: knowledge, research, good doctors and nurses, one of the best in the area SART-wise
Weaknesses: rotating doctors, advocating for certain tests is hard, I wish I was assigned one doctor from start to finish
Describe the costs associated with your care under Anne Steiner at UNC Fertility.
My experience with Dr Steiner was very strange...I asked about a test to check for a hormonal imbalance and she told me she has never heard of a test that checks for hormone imbalance. I asked twice to make sure I understood correctly with the same answer. I nearly fell out of my chair. I assume she just didn't want to give me the test since I'm not trying to get pregnant....but don't lie and say --as a fertility specialist--that you have never heard of a test for hormones. Whether it was a complete lack of concern, or a poor knowledge base, I would never recommender to anyone.
[The staff at Duke Fertility was] disorganized and didn't know I had already taken care of my copay online. They had asked me to fill out a form online, but it wasn't accessible...Based on my experience I would never recommend.The nurse who brought me into the office was very nice...Dr Steiner told me there were no tests available for hormonal assessment.
How was your experience with Anne Steiner at Duke Fertility Center?
Someone referred me to Dr Steiner to get a second opinion regarding treatment options for endometriosis, so this was a consult. I asked about a test to check for a hormonal imbalance and she told me she has never heard of a test that checks for hormone imbalance. I asked twice to make sure I understood correctly with the same answer. I nearly fell out of my chair. I assume she just didn't want to give me the test since I'm not trying to get pregnant....but don't lie and say --as a fertility specialist--that you have never heard of a test for hormones. Whether it was a complete lack of concern, or a poor knowledge base, I would never recommender to anyone.
What's one piece of advice would you give a prospective patient of Anne Steiner at Duke Fertility Center?
If a patient is not there for fertility, you should still be honest with them.
During treatment, were you treated like a number or a human with Anne Steiner at Duke Fertility Center?
My experience with Dr Steiner was very strange. She seemed very personable and sweet, but gave me information I know was false.
Describe your experience with the nursing staff at Duke Fertility Center.
Very disorganized, but I would l likely attribute that too covid. The nurse who brought me into the office was very nice.
Describe your experience with Duke Fertility Center.
disorganized and didn't know I had already taken care of my copay online. They had asked me to fill out a form online, but it wasn't accessible. This could be attributed to covid-19; maybe they are not always this unorganized. Based on my experience I would never recommend.
Describe the costs associated with your care under Anne Steiner at Duke Fertility Center.
I have no idea until I get the bill.
What specific things went wrong at Duke Fertility Center?
Lost paperwork
Lost appointments
Failed to order appropriate test
Provided conflicting information
Describe the specific things that went wrong at Duke Fertility Center.
As I already mentioned, Dr Steiner told me there were no tests available for hormonal assessment.
she [Dr. Anne Steiner] thoroughly went through everything with diagrams and models...is a down to earth doctor who always answers questions along with making sure we understood...Not only did she give me information about my body as a woman I didn’t even know but she also makes sure that I keep my primary doctor in the loop for potential birth defects from my medicine...
Strengths [of the nursing staff at Duke Fertility Center] would be making you feel comfortable. They’re also very informative with places to get fertility loans. Weaknesses id say they’re a little unorganized...I was told that my insurance covered the appointments but suddenly I had to pay out of pocket for consultations...I know it’s like $16,000 to do 1 cycle with 2 egg retrievals...[Dr.] Steiner is a down to earth doctor who always answers questions along with making sure we understood before we made our trip back home...Not only did she give me information about my body as a woman I didn’t even know but she also makes sure that I keep my primary doctor in the loop for potential birth defects from my medicine
How was your experience with Anne Steiner at Duke Fertility Center?
Steiner is a down to earth doctor who always answers questions along with making sure we understood before we made our trip back home to Jacksonville NC. Not only did she give me information about my body as a woman I didn’t even know but she also makes sure that I keep my primary doctor in the loop for potential birth defects from my medicine
What's one piece of advice would you give a prospective patient of Anne Steiner at Duke Fertility Center?
Ask as many questions as possible. Relax and don’t feel uncomfortable being transparent
During treatment, were you treated like a number or a human with Anne Steiner at Duke Fertility Center?
A human because she thoroughly went through everything with diagrams and models
Describe the protocols Anne Steiner used in your cycles at Duke Fertility Center and their degree of success.
I have not did the treatment yet we must pay beforehand.
Describe your experience with the nursing staff at Duke Fertility Center.
Strengths would be making you feel comfortable. They’re also very informative with places to get fertility loans. Weaknesses id say they’re a little unorganized
Describe your experience with Duke Fertility Center.
Please have insurance and if you don’t make sure you get quoted beforehand. If you can I’d advise getting a plan with fertility included. Also bring a notepad with you to take notes. Keep receipts etc
Describe the costs associated with your care under Anne Steiner at Duke Fertility Center.
I know it’s like $16,000 to do 1 cycle with 2 egg retrievals
What specific things went wrong at Duke Fertility Center?
Provided conflicting information
Describe the specific things that went wrong at Duke Fertility Center.
I was told that my insurance covered the appointments but suddenly I had to pay out of pocket for consultations