Dr. Batcheller saved my life...34 and newly single...explained the entire process very thoroughly and answered every single one of my questions... referred me to an endometriosis specialist, I wad able to have expert excision surgery and was diagnosed with stage 3 endometriosis...my first IUI, with donor sperm, at age 38, was successful!
CCRM really has their stuff together...never waited for more than 5 minutes after checking in for an appointment...are always quick to get back to you with lab or other results, questions, etc. Plus they recently remodeled so it's fancy!...I didn't have a ton of interactions with the nurses.
How was your experience with April Batcheller at CCRM Minneapolis?
Dr. Batcheller saved my life. I was referred to Dr. Batcheller by a colleague. I originally started seeing her to freeze my eggs. I was 34 and newly single and wanted to give myself the option of biological children in the future. She explained the entire process very thoroughly and answered every single one of my questions. She was very optimistic and always had an upbeat and positive attitude. After my egg retrieval, she told me she suspected I had endometriosis. Apparently, my anatomy made it very difficult for her to reach my ovaries. Now, I know I was there to preserve my fertility, but little did she know, I had suffered with deliberately painful periods for the past 20 years! I sought help from countless doctors and tried every single type of birth control available to try to control my symptoms. Every test was normal. Every symptom was brushed off or explained away. I was sent to multiple specialists and was always told "it's normal". After awhile, I simply stopped complaining about my symptoms because no one seemed to care and I didn't want to be viewed as the "crazy" or drug-seeking patient. After Dr. Batcheller referred me to an endometriosis specialist, I wad able to have expert excision surgery and was diagnosed with stage 3 endometriosis. My uterus was adhered to my colon and my bladder. My ovaries were completely encased in scar tissue. Which explains why I never got pregnant when I tried with my partner years previous! After my excision surgery, my period pain improved by about 95%! I was basically bedridden during my periods before I met Dr. Batcheller. It was absolutely horrendous and I would often miss work and activities with friends and family because of it. Because of Dr. Batcheller, I have my life back. My periods are so much easier now. I don't have to plan things around my period because I know I won't be able to do anything but lay in bed. I am almost completely pain free 2 years out from surgery. I will never have the words to express how grateful I am to work with Dr. Batcheller! After all of that, my first IUI, with donor sperm, at age 38, was successful! I was pregnant on the first try after having tried to get pregnant for over a year before that. Unfortunately, that ended in a miscarriage but I am still working with Dr. Batcheller and will be doing IUI #2 I'm a few weeks. Even if I never end up with a baby or not, she saved my life.
What's one piece of advice would you give a prospective patient of April Batcheller at CCRM Minneapolis?
Schedule! She is amazing. You will not regret it.
Describe the protocols April Batcheller used in your cycles at CCRM Minneapolis and their degree of success.
For my egg retrieval to preserve fertility, I was on Menopur, Gonal-F, prednisone, ganirelix, and did an hcg and lupron trigger. I don't remember the dosages. I primed with estrogen. Retrieval was done 36 hrs after trigger. I got 16 eggs, 10 were mature and frozen.
For my IUI, I took clomid x 5 days and triggered with hcg. IUI was done 36 hrs after trigger. I was also on vaginal estrogen 2 mg twice daily and progesterone suppositories 200 mg twice daily. This resulted in a positive pregnant. First four betas were 35, 68, 181, and 1032. Unfortunately, there was no heartbeat seen at my 6 or 7 week ultrasound.
Describe your experience with the nursing staff at CCRM Minneapolis.
Everyone was quick to respond to my questions, lab results, and other needs. I didn't have a ton of interactions with the nurses.
Describe your experience with CCRM Minneapolis.
CCRM really has their stuff together. I never waited for more than 5 minutes after checking in for an appointment. As a nurse practitioner myself, promptness is very important to me! They are always quick to get back to you with lab or other results, questions, etc. Plus they recently remodeled so it's fancy!
Describe the costs associated with your care under April Batcheller at CCRM Minneapolis.
Unfortunately, my insurance covered $0 for my egg retrieval. I paid approximately $15,000 between labs, ultrasounds, office visits, procedure, and medications.
My IUI was covered under my insurance amd cost me $35 out of pocket.
I purchased two vials of donor sperm at approximately $850 per vial.
Dr. Batcheller has a record of success, and we are hopeful this round will be successful. She is always friendly and appears knowledgeable. Our last RE indicated, after one failed round of IVF, that our chances of a successful round of IVF would be low. April reviewed our records from that round and made significant adjustments to our protocol.... We had to persist to convince Dr. Batcheller to test us for infertility issues. She recommended we try for a year, though after persisting, testing showed severe male factor infertility that requires IVF.
This clinic [CCRM Minneapolis] clearly has advanced technology and is affiliated with the CCRM headquarters. They don't yet have published outcome data, so it's unclear to me whether their outcomes will mirror those of the Denver site. One major weakness we've experienced is lack of organized and general difficulty scheduling appointments. At the start of our treatment with this clinic, we had difficulty scheduling appointments and received mixed messages
How was your experience with April Batcheller at CCRM Minneapolis?
Dr. Batcheller has a record of success, and we are hopeful this round will be successful. She is always friendly and appears knowledgeable. Our last RE indicated, after one failed round of IVF, that our chances of a successful round of IVF would be low. April reviewed our records from that round and made significant adjustments to our protocol.
What's one piece of advice would you give a prospective patient of April Batcheller at CCRM Minneapolis?
Be persistent. We had to persist to convince Dr. Batcheller to test us for infertility issues. She recommended we try for a year, though after persisting, testing showed severe male factor infertility that requires IVF.
During treatment, were you treated like a number or a human with April Batcheller at CCRM Minneapolis?
This is our second round of treatment. We previously worked with a different clinic. We feel more like a number at this clinic. We also feel our concerns were not taken seriously until we started injections. It feels as though there are more patients than can be adequately managed and that we weren't a priority until injections started.
Describe the protocols April Batcheller used in your cycles at CCRM Minneapolis and their degree of success.
We are coming to April's clinic with a history of one failed round of IVF. She's recommended a number of changes, and we're happy with her ability to adjust course from our last failed round.
Priming: Estrogen and progesterone
Stimming: Menopur, steroid, human growth hormone; cetrotide; lupron and novarel
We'll be doing a frozen transfer after all embryos are genetically tested.
Describe your experience with the nursing staff at CCRM Minneapolis.
The phlebotomists are fantastic - caring, understanding, and great at drawing blood effectively the first time. We've struggled a bit with the nursing staff. We've received mixed messages and have noticed errors in our IVF calendar. At one point, test results were not shared with us which resulted in unexpected testing recommendations.
Describe your experience with CCRM Minneapolis.
This clinic clearly has advanced technology and is affiliated with the CCRM headquarters. They don't yet have published outcome data, so it's unclear to me whether their outcomes will mirror those of the Denver site.
One major weakness we've experienced is lack of organized and general difficulty scheduling appointments. At the start of our treatment with this clinic, we had difficulty scheduling appointments and received mixed messages (or inaccurate messages) from nurses. It seems as though the clinic has more patients than they can realistically manage.
Describe the costs associated with your care under April Batcheller at CCRM Minneapolis.
We haven't completed the process yet. We are 100% out-of-pocket for clinic services.
Describe April Batcheller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
April recommends one embryo transfers due to my age and the high risk of multiples.
What specific things went wrong at CCRM Minneapolis?
Failed to call in prescriptions to pharmacy
Failed to call with results
Failed to order appropriate test
Provided conflicting information
Failed to convey critical information
Scheduled the wrong procedure
Describe the specific things that went wrong at CCRM Minneapolis.
Test results weren't shared with us in a timely manner and were then referenced in passing at a follow-up appointment. This particular test required follow-up on my end. I wasn't aware of this, as the results weren't shared with me.
I struggled to get testing appointments scheduled because April's schedule was consistently booked. I brought this to the attention of nurses and scheduling staff on three occasions. It wasn't until my husband contacted the nurses that our concerns were addressed.
A test was ordered for my husband. As he arrived to complete the test, clinic staff suggested he didn't meet criteria for the test and gave him the option to not continue. We then later learned he did, in fact, meet criteria.
When meeting with Dr. Batcheller I felt that my care was very personalized and that she made a solid plan for my specific case. We met with her for the initial consultation, regroup after fertility tests (hormone levels, sperm analysis, etc.), and I saw her before and after my egg retrieval....The patient has to be comfortable dealing mostly with staff at this clinic. For me that wasn't a problem, and Dr. Batcheller was clearly monitoring my progress behind the scenes, as she is clearly very busy. I felt my care was well handled and had a very good cycle
The staff at CCRM Minneapolis are also fantastic and began remembering my name after the second or third stim check, so I didn't feel much like a number....The nursing staff always answered my messages in the portal promptly. They were overall kind and considerate...The only issue we really had was that they did not freeze the first sperm sample due to miscommunication. It was analyzed and discarded
How was your experience with April Batcheller at CCRM Minneapolis?
The patient has to be comfortable dealing mostly with staff at this clinic. For me that wasn't a problem, and Dr. Batcheller was clearly monitoring my progress behind the scenes, as she is clearly very busy. I felt my care was well handled and had a very good cycle to begin with seeing as I have low ovarian reserve. The protocol seemed very fitting for a first round based on my situation, and I will only be requesting small adjustments for round two.
What's one piece of advice would you give a prospective patient of April Batcheller at CCRM Minneapolis?
If you want a very personalized plan this is the place to go, but you should be prepared to have somewhat limited interactions with the doctor herself.
During treatment, were you treated like a number or a human with April Batcheller at CCRM Minneapolis?
When meeting with Dr. Batcheller I felt that my care was very personalized and that she made a solid plan for my specific case. We met with her for the initial consultation, regroup after fertility tests (hormone levels, sperm analysis, etc.), and I saw her before and after my egg retrieval. I was able to make a follow up appointment with her two days after retrieval, and will be meeting with her to plan round two. I believe that other clinics have a lot more face to face time with the doctor, during stimming/monitoring I didn't see Dr. Batcheller at all. This didn't bother me personally very much, as she was clearly always in the background assessing how to manage my care. The staff at CCRM Minneapolis are also fantastic and began remembering my name after the second or third stim check, so I didn't feel much like a number.
Describe the protocols April Batcheller used in your cycles at CCRM Minneapolis and their degree of success.
I did a high dosage protocol for my low ovarian reserve. I was on both Clomid and Dexamethasone, alongside 300 units Follistim, two vials of Menopur, and about halfway through I started one prefilled syringe of Ganirelix. I triggered with both HCG and Lupron. Toward the end of my cycle my estrogen was very high, so there was some concern for overstimming. They had me trigger according to our original plan, even though I was hoping to let a few more follicles catch up. They focused on my body and safety when I didn't, which I think is very important. They put me on Cabergoline to help this as well. I am currently one day past retrieval and have had no weight gain, no trouble urinating, and otherwise no signs of ovarian hyperstimulation syndrome. Being below age 35 and having been on such high doses of hormones this was definitely a concern, and I'm glad that my doctor took this into account.
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Andrea)
The nursing staff always answered my messages in the portal promptly. They were overall kind and considerate. If they didn't know an answer they usually let me know that and followed up with someone who did know the answer. It seems like there is a bit of divide between the nursing staff and embryology, but I think this is not atypical. There were a few occasions where my questions were answered incorrectly, but I generally followed up with the doctor and got the right information. Dr. Batcheller then assured me she would inform the nurse so that they know for the future. I think I had more challenging questions than most as I am studying for my masters in biology.
Describe your experience with CCRM Minneapolis.
My overall experience at CCRM Minneapolis was great. I got all my questions answered (when I remembered to ask them, if not, the portal was a great resource) in a timely fashion. The communication seemed to be slightly lacking on occasion (they forgot to freeze my partner's sperm the first time around, but I think they are not used to doing this during the one day workup), generally between the lab and the nursing staff. When this occurred they did everything to help fix the issue and did not charge for reanalysis. Due to my concern about this they were even kind enough to show me the vial of sperm with my partner's name on it to reassure me. They called me promptly the morning after to let me know how many eggs were mature (60%) and that 100% had fertilized, and told me that there is still a chance that more will mature. Overall this is, of course, fewer than I might have hoped, but is still very good for my AMH. As with any clinic, be sure to advocate for yourself - if there is anything very particular to your case (like us using frozen sperm from my partner), tell them and tell them again. Other than that, things will run smoothly!
Describe the costs associated with your care under April Batcheller at CCRM Minneapolis.
Initial Consultation: $200
One Day Workup (Hormone Testing, Hysteroscopy, Sperm Analysis, Disease Testing, Other Blood Tests): ~$2,100 in house, ~$2,000 to Quest Diagnostics (disease testing)
Round One (Monitoring, Surgery): ~9,400
Anesthesia: $475 (Check Only)
Describe April Batcheller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
Because I am doing PGS testing and am under age 30 I believe that when we get to the transfer I will only be allowed to do one. The risk of multiples is too high, and the success rate should be around 70%. For me this is a non-issue as I would like to avoid multiples if possible, as the risk to myself and the babies increases significantly in this case.
What specific things went wrong at CCRM Minneapolis?
Failed to order appropriate test
Provided conflicting information
Describe the specific things that went wrong at CCRM Minneapolis.
The only issue we really had was that they did not freeze the first sperm sample due to miscommunication. It was analyzed and discarded, but thankfully we were in town long enough for them to reanalyze and cryopreserve. We were not charged for the second analysis. I also asked a question and received an incorrect answer from a nurse, but this was cleared up on the same day when I met with the doctor.
Dr. Bacheller is incredibly knowledgeable. I have no doubt that we are in the care of one of the best fertility specialists. She is very straightforward, and does not waiver on her diagnosis...She does however know when she needs to adjust her plan, and does a good job of explaining the best she can why changes need to be made, the benefits and the risks. When we first met Dr. Bacheller, we were both a little hesitant--her visits felt rushed, and we felt we were at times driving the appointment, when we didn't know what we should or shouldn't be asking.
CCRM clinic is very organized and timely--we usually do not have to wait too long to been seen with an appointment. I do think it is a very busy clinic with lots of patients, so getting in to see our doctor quickly is not always easy. The nurse practitioners are outstanding--both Christie and Laura have been incredible. Both took care of us during difficult times in our journey, and they both provided so much compassion and care and took the time to answer our questions, comfort us, and provide information. Truly could not have asked for a better practitioner to be with us.
How was your experience with April Batcheller at CCRM Minneapolis?
Dr. Bacheller is incredibly knowledgeable. I have no doubt that we are in the care of one of the best fertility specialists. She is very straightforward, and does not waiver on her diagnosis, which is very appreciated when we have been searching for answers for 3 years. She does however know when she needs to adjust her plan, and does a good job of explaining the best she can why changes need to be made, the benefits and the risks. When we first met Dr. Bacheller, we were both a little hesitant--her visits felt rushed, and we felt we were at times driving the appointment, when we didn't know what we should or shouldn't be asking. However, I think Dr. Bacheller's specialty is IVF and this is where she excels in her field. We have felt her support and care during our first egg retrieval, which was more complicated than we were expecting and did not yield the results we were hoping for. She took extra time to meet with us, and explain what she thinks went well and what went wrong. While we are still on our journey, I do feel like we are in the best care with Dr. Bacheller.
What's one piece of advice would you give a prospective patient of April Batcheller at CCRM Minneapolis?
Come to your appointment with good questions. Don't be afraid to advocate for yourself or ask a "dumb" question. The appointments will go fast because she is busy--and there were times where we felt like we could have talked to her for hours to pick her brain. Again, being that she is so knowledgeable, you want to use the time you have with her to get all your questions answered, so do your research ahead of time, and come prepared with good, concrete questions for her.
During treatment, were you treated like a number or a human with April Batcheller at CCRM Minneapolis?
I think towards the beginning of our care, we felt a little overlooked. We weren't quite ready for IVF, and felt that we hadn't received enough answers to our "unexplained infertility" diagnosis. Once we made the decision to move forward with IVF, we felt our doctors and nurses have been in our corner and have felt less like just a number. I think our doctor really understands our case, and is doing what she can to help us achieve our goal of becoming parents.
Describe the protocols April Batcheller used in your cycles at CCRM Minneapolis and their degree of success.
For our IUI's, we used Letrozole. In previous IUI's through our other Doctor we used Clomid. Dr. Bacheller felt with my PCO diagnosis, Letrozole may be more effective. For our egg retrieval, we stimmed for 8 days--Menopur, Follistim and dexamethasone with used. We decreased Follistim towards the end of stimulation and started Ganirelix for the last 3 days. Lupron was used to trigger. I produced 38 eggs, 16 mature, 8 fertilized, 1 embryo. (prior to CCS testing, still waiting for results).
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Jackie, Michelle, Melissa)
All the nursing staff at CCRM have been very friendly and helpful to us.
Describe your experience with CCRM Minneapolis.
CCRM clinic is very organized and timely--we usually do not have to wait too long to been seen with an appointment. I do think it is a very busy clinic with lots of patients, so getting in to see our doctor quickly is not always easy. The nurse practitioners are outstanding--both Christie and Laura have been incredible. Both took care of us during difficult times in our journey, and they both provided so much compassion and care and took the time to answer our questions, comfort us, and provide information. Truly could not have asked for a better practitioner to be with us.
Describe the costs associated with your care under April Batcheller at CCRM Minneapolis.
IUI costs--$3200 per medicated cycle
IVF-meds and retrieval--$20,000 (give or take) not including embryo transfer
Describe April Batcheller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
She [Dr. Batcheller] is a very nice person, caring and seems to connect with you as a patient. You only really see Dr. B when you do your initial consult, and for specific procedures the rest of the time your communication is with your nurse...i learned was to have questions ready and rapid fire ask when I saw her...I did not feel like my FET was personal or personalized to me, they would adjust things based on labs, but nothing seemed like it was just for me...
CCRM-Minneapolis is a busy clinic...They treat many women in the clinic so at times you feel "lost in the shuffle"...I never felt like my care was personalized for me...you really have to be your own advocate throughout the process...When they call in your Rx make sure they do it and in a timely manner before you are expected to take said medication. Just know that you are a patient but you are also expected to take the lead in your care...
How was your experience with April Batcheller at CCRM Minneapolis?
She is a very nice person, caring and seems to connect with you as a patient. You only really see Dr. B when you do your initial consult, and for specific procedures the rest of the time your communication is with your nurse. This felt a bit off-putting but again, we know she is busy. If I asked questions to my nurse she would get back to you with details from Dr. B. I felt like Dr. B is the best provider in the office, but with that she is very busy and very sought after. What i learned was to have questions ready and rapid fire ask when I saw her. She seemed distracted during re-groups and they felt rushed. Throughout the process i didn't always feel confident in her ability to help our family grow. She is smart, personable, and made eye-contact.
What's one piece of advice would you give a prospective patient of April Batcheller at CCRM Minneapolis?
Be prepared. If you have questions be ready with them, don't be afraid to push back, you really have to be your own advocate throughout the process. Double-Check everything because Dr. B rarely takes the time to get down to the nitty gritty details.
During treatment, were you treated like a number or a human with April Batcheller at CCRM Minneapolis?
CCRM-Minneapolis is a busy clinic. That is first and foremost. They treat many women in the clinic so at times you feel "lost in the shuffle" they have improved dramatically in how they treat you, but I never felt like my care was personalized for me.
Describe the protocols April Batcheller used in your cycles at CCRM Minneapolis and their degree of success.
I feel like they used and re-used the same calendars based on initial screenings. I did not feel like my FET was personal or personalized to me, they would adjust things based on labs, but nothing seemed like it was just for me... After completing an ERA my FET was adjusted slightly but again it was a calendar for "pre-receptive" ERA results, nothing geared toward me or my specifics.
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Dana )
If you are trying to reach a live person who is a nurse after 3pm it is difficult.
Dana was always so caring and nice. Sometimes things were missed - calls to the pharmacy, if I had a question about my calendar, if I didn't agree with something. You would sometimes hear from other nurses who were not familiar with you. She was always willing to call me and explain things to me. Dana missed a pretty big procedure I was suppose to have done and then it was a hurry up rush to get it scheduled. This was very stressful and brought on some big emotions.
The surgery nursing staff is amazing. I cannot say enough great things about them, so thoughtful, well-trained, compassionate, caring, helpful, just all around great women on that side.
Describe your experience with CCRM Minneapolis.
CCRM is obviously well known. They are leaders in the fertility field and for good reason - they have awesome success rates. However, understand they are busy. They have a lot of women that want to expand their families, sometimes things are streamlined to get people in and out. Be your best advocate. Study the billing statements, ask questions about insurance practices, if you are not familiar with a test or something they are asking of you ask questions and get it in writing. Make sure they are doing what they say they will do (example, if the egg retrieval says that you have a regroup before or after the procedure make sure it is set up and not overlooked) When they call in your Rx make sure they do it and in a timely manner before you are expected to take said medication. Just know that you are a patient but you are also expected to take the lead in your care. Its a whole new ball game and you need to be an expert in your (fertility) health.
Describe April Batcheller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
I was adamant about transferring 2 embryos. This resulted in a positive pregnancy test.
What specific things went wrong at CCRM Minneapolis?
Dr. Batcheller gives all of the pertinent information and allows the patient to make the decisions that are best for them...I was sufficiently educated about about the number of embryos that should be transferred. Since I have a limited number, transferring them one at a time will give me a better chance of success...is kind and patient. She takes as much time as you need to answer all of your question. She is easy to talk to and she is empathetic. She is also very intelligent and explains everything in detail.
I love the nursing staff at CCRM. Andrea has supported me on my journey both pre and post cancer. She answers all of my questions and never seems frustrated when I have more. Everyone on the care team at CCRM are outstanding! I felt so fortunate to be with such a strong, compassionate, and talent team all around...It cost about $15,000 for the egg retrieval, fertilization process, and genetic testing. That also included all appointments, ultrasounds, blood draws, and the actual retrieval procedure. That did not include medication.
How was your experience with April Batcheller at CCRM Minneapolis?
I went to see Dr. Batcheller right after I was diagnosed with cancer. She and everyone at the clinic, got me in urgently, helped me understand my options, moved quickly and treated me with compassion. I tried to get two retrievals in, but my cancer grew too quickly so I had to cancel the second one. Dr. Batcheller gives all of the pertinent information and allows the patient to make the decisions that are best for them. I could not recommend her and her clinic more highly. While she was on maternity leave, I also saw Dr. Salem at the same clinic, and he was amazing too! I highly highly recommend this clinic and these doctors!
What's one piece of advice would you give a prospective patient of April Batcheller at CCRM Minneapolis?
Choose Dr. Batcheller and CCRM for your fertility needs.
During treatment, were you treated like a number or a human with April Batcheller at CCRM Minneapolis?
Dr. Batcheller is kind and patient. She takes as much time as you need to answer all of your question. She is easy to talk to and she is empathetic. She is also very intelligent and explains everything in detail.
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Andrea)
I love the nursing staff at CCRM. Andrea has supported me on my journey both pre and post cancer. She answers all of my questions and never seems frustrated when I have more. Everyone on the care team at CCRM are outstanding! I felt so fortunate to be with such a strong, compassionate, and talent team all around.
Describe your experience with CCRM Minneapolis.
Everyone communicates well. If a person can't help you, they find someone who can. I was also going through cancer at the time and the clinic was SO great about finding me resources for support. They also gave my a discount because I was going through cancer, which helped both financially as well as emotionally. I cannot recommend this clinic more highly!
Describe the costs associated with your care under April Batcheller at CCRM Minneapolis.
It cost about $15,000 for the egg retrieval, fertilization process, and genetic testing. That also included all appointments, ultrasounds, blood draws, and the actual retrieval procedure. That did not include medication.
Describe April Batcheller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
I was sufficiently educated about about the number of embryos that should be transferred. Since I have a limited number, transferring them one at a time will give me a better chance of success.
when I first starting seeing Dr. Batcheller she made my husband and I feel very comfortable in her presence. She was understanding of everything we have been through and listened when we told her the challenges we had been fighting. She was very flexible with our initial decision to try one more IUI cycle before moving on to IVF. She explained how everything worked and what we should consider. She made me feel really comfortable with her overall approach...has slowly gotten much busier over the last 3 years. It is definitely more challenging now to get in touch with her directly than it was back in 2016. She still performs all of her own procedures but often the diagnostic testing is now done by nurses or the other physician on staff. I
The nursing staff [at CCRM Minneapolis] has changed a lot over the years. I have a new primary nurse who is fantastic but there has been a lot of confusion when other nurses try to fill in...The nurses created protocols and called in prescriptions from the protocol that I never ended up needing in my cycles because they changed the protocol later. The nurses are responsible for selecting the protocol to use and selected one based on what they use for most patients without reviewing my own history and seeing that that protocol would not work for me...Frozen transfer cost approximately $5,000 plus medications, IVF cycle with fresh transfer cost $12,000 plus medications
How was your experience with April Batcheller at CCRM Minneapolis?
Dr. Batcheller has slowly gotten much busier over the last 3 years. It is definitely more challenging now to get in touch with her directly than it was back in 2016. She still performs all of her own procedures but often the diagnostic testing is now done by nurses or the other physician on staff. I also often wonder why the nursing staff has as much control over patient calendars. The nursing staff says that they review all calendars with Dr. Batcheller on a weekly basis but if that is true I question some of the decisions that have been made on some of my calendars and would expect Dr. Batcheller to know based on previous cycles what works and what does not work for me.
What's one piece of advice would you give a prospective patient of April Batcheller at CCRM Minneapolis?
Be very clear what type of communication you expect from her so that she can meet your expectations or so that you know what you can expect from her.
During treatment, were you treated like a number or a human with April Batcheller at CCRM Minneapolis?
when I first starting seeing Dr. Batcheller she made my husband and I feel very comfortable in her presence. She was understanding of everything we have been through and listened when we told her the challenges we had been fighting. She was very flexible with our initial decision to try one more IUI cycle before moving on to IVF. She explained how everything worked and what we should consider. She made me feel really comfortable with her overall approach.
Describe the protocols April Batcheller used in your cycles at CCRM Minneapolis and their degree of success.
1 IVF cycle with 4 successful embryos and a fresh transfer leading to a successful birth (September 2016)
1 frozen transfer cycle with a negative pregnancy test (January 2019)
1 frozen transfer cycle canceled due to illness (September 2019)
1 frozen transfer cycle pending (October 2019)
All frozen transfers included lupron with two weeks of estrogen
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Angie)
The nursing staff has changed a lot over the years. I have a new primary nurse who is fantastic but there has been a lot of confusion when other nurses try to fill in. In my frozen transfer cycles I have been given a few different calendars that were contradictory to what had worked in previous cycles and in one case they completely forgot one piece of the protocol that was not identified until my nurse reviewed the calendar at my own request. In addition, twice the nurses have sent in the wrong medications for me to have filled. In both cases the medications were covered by insurance and so were not too expensive but I still filled medications that should my insurance not have covered would have been a huge waste of money.
Describe your experience with CCRM Minneapolis.
Communication between nurses is a challenge but I love that they do really try to make a plan specific to each person. I do not like that they refuse to allow you to purchase generic versions of medications which is a significant cost to patients. Overall the clinic has given me one amazing child and I am grateful, however, I do feel concerned that their growth is impacting their ability to provide the excellent customer service I saw three years ago.
Describe the costs associated with your care under April Batcheller at CCRM Minneapolis.
Frozen transfer cost approximately $5,000 plus medications, IVF cycle with fresh transfer cost $12,000 plus medications
Describe April Batcheller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
No concerns, we wanted to transfer only one embryo
What specific things went wrong at CCRM Minneapolis?
Failed to call in prescriptions to pharmacy
Provided conflicting information
Describe the specific things that went wrong at CCRM Minneapolis.
The nurses created protocols and called in prescriptions from the protocol that I never ended up needing in my cycles because they changed the protocol later. The nurses are responsible for selecting the protocol to use and selected one based on what they use for most patients without reviewing my own history and seeing that that protocol would not work for me. I noticed immediately when I saw the protocol and asked if they should switch it which then they did.
Dr. Batcheller always made us feel like we were making progress, even when things didn’t go our way. ... Dr. Batcheller provided customized treatment plans and was never afraid to try something new. ... She was always up on the latest research and was very forthcoming with us when things she recommended were experimental vs. proven. She is compassionate, yet still candid, which I appreciate.
As mentioned above, there were quite a few admin errors during my cycles. More recently, we have been trying to move our embryos to a new clinic and due to multiple delays from CCRM, we are JUST about to finish the process, nine weeks later. The lack of urgency on their end has caused my latest transfer to be pushed back an entire month, which is a big deal due to insurance timing.
How was your experience with April Batcheller at CCRM Minneapolis?
Dr. Batcheller always made us feel like we were making progress, even when things didn’t go our way. She was always up on the latest research and was very forthcoming with us when things she recommended were experimental vs. proven. She is compassionate, yet still candid, which I appreciate.
What's one piece of advice would you give a prospective patient of April Batcheller at CCRM Minneapolis?
Be your own advocate and ask for tests you want right away vs. waiting until you have a failed transfer.
During treatment, were you treated like a number or a human with April Batcheller at CCRM Minneapolis?
Dr. Batchelor always made us feel very human. The process outside of our conversations with her made us feel very much like one of the many.
Describe the protocols April Batcheller used in your cycles at CCRM Minneapolis and their degree of success.
I don’t have the details.
Describe your experience with the nursing staff at CCRM Minneapolis.
I’m not sure if I ever even met my nurse in person. She was assigned to me after my previous nurse left the clinic. She was very nice and answered all of my questions in a timely manner but there were multiple occasions during which I had to remind her of my treatment plan after she incorrectly scheduled me based on standard procedure vs. the customizations that were supposed to be made for me.
Describe your experience with CCRM Minneapolis.
Strengths: Dr. Batcheller provided customized treatment plans and was never afraid to try something new. She was always available (with an appointment) and personally performed every one of my retrievals/transfers (until her mat leave).
Weaknesses: Admin. They are extremely unorganized which is even more frustrating when you are hopped up on hormones. Also, the clinic/Dr. B never mentioned that she was pregnant until she was on bed rest, which I thought was poor form not because of the sensitive nature but more because of the impact to her patients‘ treatment plans.
Describe the costs associated with your care under April Batcheller at CCRM Minneapolis.
$14k for Stim/Retrieval (~$10k for meds)
$4k for Transfer ($5k for meds)
Describe April Batcheller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
She had a strong recommendation for a SET given our “unexplained” diagnosis and the risks that come along with a multiple pregnancy.
What specific things went wrong at CCRM Minneapolis?
Failed to call in prescriptions to pharmacy
Lost paperwork
Failed to order appropriate test
Failed to send your chart to another clinic
Provided conflicting information
Scheduled the wrong procedure
Describe the specific things that went wrong at CCRM Minneapolis.
As mentioned above, there were quite a few admin errors during my cycles. More recently, we have been trying to move our embryos to a new clinic and due to multiple delays from CCRM, we are JUST about to finish the process, nine weeks later. The lack of urgency on their end has caused my latest transfer to be pushed back an entire month, which is a big deal due to insurance timing.
Dr. Batcheller, when I saw her which was not often, was kind and patient. She fully explained the procedure and risks and answered all of my questions. My interactions with her have always been pleasant...I was not able to talk to Dr. Batcheller directly at all over the phone and when I asked for an email address to send her an email, I was given a non-functioning email address. When I tried, via the portal, to obtain a working email, I received no response.
$3500 for transfer [at CCRM Minneapolis] plus the cost of medications...This clinic is NOT RESPONSIVE. As someone who is dealing with a highly sensitive and highly precise science, this is a terrible characteristic for the clinic. I was unable to talk to my doctor (Dr. Batcheller). I had no email, no phone number or any other way to communicate with her. I found the clinic to be incompetent and unprofessional... I am not being provided with information or responses to questions. There is no clarity on the process. The medications were not sent to the pharmacy and it generally feels like they are overworked, understaffed, or simply do not care about providing me with adequate service.
Doctor Nps
How was your experience with April Batcheller at CCRM Minneapolis?
Dr. Batcheller, when I saw her which was not often, was kind and patient. She fully explained the procedure and risks and answered all of my questions. My interactions with her have always been pleasant.
What's one piece of advice would you give a prospective patient of April Batcheller at CCRM Minneapolis?
More time with each patient and more availability for patients. I was not able to talk to Dr. Batcheller directly at all over the phone and when I asked for an email address to send her an email, I was given a non-functioning email address. When I tried, via the portal, to obtain a working email, I received no response.
During treatment, were you treated like a number or a human with April Batcheller at CCRM Minneapolis?
My most recent experience with Dr. Batcheller is concerning. I am not being provided with information or responses to questions. There is no clarity on the process. The medications were not sent to the pharmacy and it generally feels like they are overworked, understaffed, or simply do not care about providing me with adequate service.
Describe your experience with the nursing staff at CCRM Minneapolis.
The nurses were unresponsive, uninformed and did not assist in ordering my medications for transfer. Quite frankly, I am not sure what the nursing staff does but every time I tried to talk to them or to reach Dr. Batcheller I was met with resistance. In fact, they gave me a general email address to email Dr. Batcheller with my concerns and the email link was bad. When I requested a new email link, they ignored me.
Describe your experience with CCRM Minneapolis.
This clinic is NOT RESPONSIVE. As someone who is dealing with a highly sensitive and highly precise science, this is a terrible characteristic for the clinic. I was unable to talk to my doctor (Dr. Batcheller). I had no email, no phone number or any other way to communicate with her. I found the clinic to be incompetent and unprofessional.
Describe the costs associated with your care under April Batcheller at CCRM Minneapolis.
$3500 for transfer plus the cost of medications
Describe April Batcheller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
Dr. Batcheller prefers a single embryo transfer for good candidates due to the likelihood of twins.
What specific things went wrong at CCRM Minneapolis?
Failed to call in prescriptions to pharmacy
Lost paperwork
Failed to call with results
Failed to order appropriate test
Provided conflicting information
Failed to convey critical information
Canceled a cycle due to clinic error
Describe the specific things that went wrong at CCRM Minneapolis.
The clinic did not order my medications. When I called to inquire as to the status of medications, they assured me that they would obtain quotes from two pharmacies and that the pharmacies would call me to provide me with the quote and so that I could order the medications. That did not happen. When I followed up with the clinic, they only contacted one pharmacy and that I would need to contact any additional pharmacies with my medication inventory list (which I did not have and was not provided to me) to obtain any quotes. When I contacted the one pharmacy that they did call, that pharmacy did not have any of my contact information and would not have been able to follow-up with me to actually order the medication. None of this communication was provided by CCRM - I was the one calling on a daily (and sometimes more frequent) basis to understand what was going on. This was about a week before I was supposed to start my medications for transfer.
She [Dr. Batcheller] explained step by step what was going to happen when she was doing procedures or if we needed to change treatment course (which happened multiple times). I do wish I would have had more face time with her vs. the nurses but if I ever needed to get a hold of her for questions - she was available...We attempted 3 times for a transfer but due to having a thin lining we had to cancel 2 times (was successful on the 3rd). After the first transfer attempted was cancelled, I was worried and unsure about the future and if we would be able to transfer. She calmed my worries and looked at my medicine and changed course accordingly, always trying to find the right mix of medication.
Everyone who works here [CCRM Minneapolis] are experts and you can tell by the care you received. The Nurses at this location really made my experience amazing and one of the huge reasons I will continue to go back to them! They were considerate, answered my questions, and when I was having a bad/good day or appointment, they were there for me to celebrate in the happiness or pick me up if needed it. I had great experience with communication (via the portal and phone call).
How was your experience with April Batcheller at CCRM Minneapolis?
Dr. Batcheller was always pleasant when I met with her. She explained step by step what was going to happen when she was doing procedures or if we needed to change treatment course (which happened multiple times). I do wish I would have had more face time with her vs. the nurses but if I ever needed to get a hold of her for questions - she was available. I loved her and will continue to go back to her for all my fertility treatments!
What's one piece of advice would you give a prospective patient of April Batcheller at CCRM Minneapolis?
Ask lots of questions and tell her how you would like to communicate. I preferred a more direct approach and she respected that.
During treatment, were you treated like a number or a human with April Batcheller at CCRM Minneapolis?
Dr. Batcheller and her team were always willing to answer questions or sit with me longer to answer questions or concerns I had. They knew my name when I would come into the clinic - which made me feel like they were invested in me and I wasn't just another "patient"
Describe the protocols April Batcheller used in your cycles at CCRM Minneapolis and their degree of success.
Egg Retrieval: Normal protocol using Gonal-F, Menopur, Cetrotride. We STIM'd for 10 days and retrieved 24 eggs on the 11th day.
Embryo Transfer: We attempted 3 times for a transfer but due to having a thin lining we had to cancel 2 times (was successful on the 3rd). After the first transfer attempted was cancelled, I was worried and unsure about the future and if we would be able to transfer. She calmed my worries and looked at my medicine and changed course accordingly, always trying to find the right mix of medication. I was so discouraged when we cancelled but she was always positive and assured me that sometimes when bodies have a hard time getting a thicker lining they just have to change the medicine protocol. I have been on Estrogren (oral and patches), Vaginal Viagra, Progesterone, Baby Aspirin, Endometrin, etc.
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Andrea)
I LOVED the nurses at CCRM-Minneapolis! They responded quickly to me, were always checking in, and happy to see me even! They made the experience at CCRM so enjoyable!
Describe your experience with CCRM Minneapolis.
The knowledge and lab facilities are amazing! Everyone who works here are experts and you can tell by the care you received. The Nurses at this location really made my experience amazing and one of the huge reasons I will continue to go back to them! They were considerate, answered my questions, and when I was having a bad/good day or appointment, they were there for me to celebrate in the happiness or pick me up if needed it. I had great experience with communication (via the portal and phone call).
Describe the costs associated with your care under April Batcheller at CCRM Minneapolis.
Medicine (Egg Retrieval + 3 Transfers attempts + 1 successful Transfer) = $15,000+
Care: Unsure - at least $7,500. My insurance coveres a specific amount (which has now been used up). Our costs will be different when we do this another time.
Describe April Batcheller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
I trusted Dr. Batcheller's approach to transferring just the 1 embryo.We only had 2 good embryo's and we did discuss transferring both but she wanted to make sure that we had the best chances for success - which meant transferring only the 1, which was successful.
Dr. Batcheller took the time to review my history and my failed transfers from my previous clinic before meeting with us. She also prepared her opinion of our case and give us options to what she believes will help us to be successful with the up coming IVF cycle. She listen for our opinion and very open....Dr. Batcheller also very details in her explanations. Love her energetic approach and how knowledgeable she is.
Can not describe the clinic strength as I just started with them [CCRM Minneapolis]. The clinic weakness is that they don't really get new patients in as fast as possible. For example, I had my consultation and was supposed to schedule a hysteroscopy within 3-12 days in my cycle. They say no opening and will call me. Call me the very last minute and it's already past 12 days cycle, so now I have to wait for a new cycle to get the test done. The clinic need to regulate timing of the patient carefully and schedule them properly.
How was your experience with April Batcheller at CCRM Minneapolis?
As a patient I feel like Dr. Batcheller did really took the time and effort to review my history and go over our treatment plan. Dr. Batcheller also very details in her explanations. Love her energetic approach and how knowledgeable she is.
What's one piece of advice would you give a prospective patient of April Batcheller at CCRM Minneapolis?
Don't loose HOPE until you see Dr. Batcheller.
During treatment, were you treated like a number or a human with April Batcheller at CCRM Minneapolis?
Dr. Batcheller took the time to review my history and my failed transfers from my previous clinic before meeting with us. She also prepared her opinion of our case and give us options to what she believes will help us to be successful with the up coming IVF cycle. She listen for our opinion and very open.
Describe the protocols April Batcheller used in your cycles at CCRM Minneapolis and their degree of success.
Too early. We just finished our consultation, done labs and ultrasound. Still need a hysteroscopy and regroup before we can start IVF treatments
Describe your experience with the nursing staff at CCRM Minneapolis.
Haven't start my cycle so can't really say much about the nurses there which I haven't really met them beside the ultrasound technician and the lab lady. They both seem very nice.
Describe your experience with CCRM Minneapolis.
Can not describe the clinic strength as I just started with them.
The clinic weakness is that they don't really get new patients in as fast as possible. For example, I had my consultation and was supposed to schedule a hysteroscopy within 3-12 days in my cycle. They say no opening and will call me. Call me the very last minute and it's already past 12 days cycle, so now I have to wait for a new cycle to get the test done. The clinic need to regulate timing of the patient carefully and schedule them properly.
New patient would need to know every visit, you must prepaid before you can be seen or do treatment if you're out of pocket. This make my feel awkward and dislike clinic for this reason.
Describe the costs associated with your care under April Batcheller at CCRM Minneapolis.
Describe April Batcheller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
No comments. Didn't get that far yet.
What specific things went wrong at CCRM Minneapolis?
Failed to order appropriate test
Describe the specific things that went wrong at CCRM Minneapolis.
Nothing really wrong, I just feel like they need to change their billing approach for service to be billed after service and not the same day or before before treatments.
Beside that, the nurse need to be scheduled us in appropriately in timely manner with our cycle test since these tests are time sensitive. Don't want to keep on delaying for just doing tests.
The doctor [Dr. April Batcheller] is great. She's kind, understanding, and works with you on a plan. Her availability isn't great, but that's the only downside, she's very very busy, and it takes 3 weeks to get seen even if you're already a patient...My IUIs were simple, honestly. 100mg of Clomid for 5 days, testing on day 10, after which it was decided how to proceed. Low dose of Ovidrel trigger, IUI 36 hours later. Still going through IVF, though, so can't say, but she put me on an antagonist protocol bc of suspected PCOS.
I did not like the mandatory "donor therapy" [at CCRM Minneapolis] that couldn't use any insurances, snd cost me $800 out of freaking pocket...the clinic seems against transferring mosaic aneuploid embryos...Biggest weakness is their weak schedule and the difficulty contacting anyone but a nurse for good information. Scheduling is weeks out and they don't make that clear before you're up to pay. Good is that they have stupid high success rates and the doctor is fabulous. They also take some insurances.
How was your experience with April Batcheller at CCRM Minneapolis?
The doctor is great. She's kind, understanding, and works with you on a plan. Her availability isn't great, but that's the only downside, she's very very busy, and it takes 3 weeks to get seen even if you're already a patient.
What's one piece of advice would you give a prospective patient of April Batcheller at CCRM Minneapolis?
Start early!
During treatment, were you treated like a number or a human with April Batcheller at CCRM Minneapolis?
She's just a really sweet person, and understands how you feel. She's also very willing to work with you to have a plan you want.
Describe the protocols April Batcheller used in your cycles at CCRM Minneapolis and their degree of success.
My IUIs were simple, honestly. 100mg of Clomid for 5 days, testing on day 10, after which it was decided how to proceed. Low dose of Ovidrel trigger, IUI 36 hours later. Still going through IVF, though, so can't say, but she put me on an antagonist protocol bc of suspected PCOS.
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Melissa, then Dana)
Melissa was amazing, would love to work with her again. Dana has been a nightmare. She's snippy, insulting, and seems to be looking down on me and I don't really like working with her at all.
Describe your experience with CCRM Minneapolis.
Biggest weakness is their weak schedule and the difficulty contacting anyone but a nurse for good information. Scheduling is weeks out and they don't make that clear before you're up to pay.
Good is that they have stupid high success rates and the doctor is fabulous. They also take some insurances.
Describe the costs associated with your care under April Batcheller at CCRM Minneapolis.
I had insurance, so they were modest, but I did not like the mandatory "donor therapy" that couldn't use any insurances, snd cost me $800 out of freaking pocket. All so the therapist could scare my donor and I on shit we already discussed.
Describe April Batcheller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
My doctor is convinced I will have a highly successful egg retrieval based on my previous responses to lighter medication. Based on my lining, she suggested no more than 1 embryo transferred at a time unless I specifically wanted twins. Furthermore, the clinic seems against transferring mosaic aneuploid embryos.
What specific things went wrong at CCRM Minneapolis?
Failed to call in prescriptions to pharmacy
Lost paperwork
Failed to call with results
Failed to order appropriate test
Failed to inform you of changes in protocol
Lost results
Provided conflicting information
Failed to convey critical information
Scheduled the wrong procedure
Describe the specific things that went wrong at CCRM Minneapolis.
I was supposed to complete my blood work. I already had some of it done, but all the wrong blood work was ordered and it just didn't make any sense. Furthermore they kept losing my blood work from my GP I was supposed to be prescribed a med and I had to call after hours to get a prescription for it. Furthermore, they didn't tell me that the sperm count from the donor had been low after they unfroze it, wasting my first IUI, until literally the day before my second IUI. The doctor was out on leave so I don't blame her, but it was a damn mess.
Dr. Batcheller always treated is like a human. ... She was blunt when we had to be and gentle when we needed it. ... We asked a lot of questions I don't think she was used to answering and could tell that she wished we had been less complicated. But it ultimately worked out and we trusted her. She did not offer embryo testing at the time of creation and I wish that she had.
But we often had trouble with the business office and sometimes with the nurses. We would ask a question and get a generic answer (or no answer) that didn't always fit with our situation. Like they never even opened my file before calling me back or responding. ... We recruited our own egg donor which is something I don't think they'd gone through very often which made our journey a little bumpy.
How was your experience with April Batcheller at CCRM Minneapolis?
Dr Batcheller made is feel comfortable and confident throughout the process. She was blunt when we had to be and gentle when we needed it. We recruited our own egg donor which is something I don't think they'd gone through very often which made our journey a little bumpy. We asked a lot of questions I don't think she was used to answering and could tell that she wished we had been less complicated. But it ultimately worked out and we trusted her. She did not offer embryo testing at the time of creation and I wish that she had.
What's one piece of advice would you give a prospective patient of April Batcheller at CCRM Minneapolis?
Ask as many questions as you have. She'll answer them all. But doesn't necessarily bring things up if you don't ask. She brings up the things that are medically important. But maybe not extra things that might be important to crazy infertiles lIke us!
During treatment, were you treated like a number or a human with April Batcheller at CCRM Minneapolis?
Dr. Batcheller always treated is like a human. But we often had trouble with the business office and sometimes with the nurses. We would ask a question and get a generic answer (or no answer) that didn't always fit with our situation. Like they never even opened my file before calling me back or responding.
Describe the protocols April Batcheller used in your cycles at CCRM Minneapolis and their degree of success.
My AMH was .05 and AFC around 4 when I first saw Dr B. She suggested we start with a medicated IUI. I did triple Menopur for 14 days and had 1-2 follicles. It was not successful. Given my poor response and low AMH/AFC she suggested we either do multiple rounds of IVF with high doses of stims and CCS testing bto hopefully get 1-2 normal embryos if we wanted to it my own eggs or move on to donor eggs. We opted for donor eggs. Knowing we wanted more than one child. The cost of using my own eggs would be too high.
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Gina)
We had a lot of trouble with our first nurse. They were just getting the donor program started and things seemed a little unorganized. We just didn't click with our first nurse. She was not very compassionate and dropped the ball a few times (in our opinion). When they added a second nurse to the donor program, Gina, they switched is to her. It was a much better fit. She was very kind and compassionate. And took the time we needed. I did have to have a conversation with the nursing staff about remembering that we are coming in with trauma related to Infertility that requires some extra attention. We need a little more hand holding through this process sometimes. And that this is a big deal for us even if it's their every day work.
Describe April Batcheller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
I’ve met Dr. Batcheller once or twice, but she’s always been super helpful and friendly. In our initial consult with her, we talked about our plan being 3 months of IUI and then evaluate from there. At that point, she was so optimistic for us that we never spoke of what would come next and that was comforting. Unfortunately IUI has not worked for ya yet. We’re trying a 4th round with some new meds and if that doesn’t work, we’ll have our regroup appointment next month.
Strengths: Scheduling has always been so easy. Weaknesses: I was once handed a bill in person. It was our first large bill (a couple thousand dollars) and so I was shocked. I would have preferred that they [CCRM Minneapolis] mailed that bill to my home ... Margaret [nurse] and everyone else we worked with have been so friendly. Margaret does a great job of explaining options and clearly laying out our plan each cycle.
How was your experience with April Batcheller at CCRM Minneapolis?
I’ve met Dr. Batcheller once or twice, but she’s always been super helpful and friendly. In our initial consult with her, we talked about our plan being 3 months of IUI and then evaluate from there. At that point, she was so optimistic for us that we never spoke of what would come next and that was comforting. Unfortunately IUI has not worked for ya yet. We’re trying a 4th round with some new meds and if that doesn’t work, we’ll have our regroup appointment next month. Honestly, we see more of the other staff and they’ve all been great.
What's one piece of advice would you give a prospective patient of April Batcheller at CCRM Minneapolis?
Stop in and say hi during appointments every now and again if you’re available!
During treatment, were you treated like a number or a human with April Batcheller at CCRM Minneapolis?
April was so optimistic for us that we were very excited to begin treatment. Everyone at her office has been incredible to work with.
Describe the protocols April Batcheller used in your cycles at CCRM Minneapolis and their degree of success.
IUI with Clomid (1pill x 5days), Ovidrel and Progesterone. Our second cycle, I ovulated on my own, so Ovidrel wasn’t needed. In our upcoming 4th round, we’re adding in 3 injections of Gonal-F. So far, no positive tests, but we’re optimistic about this round.
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Margaret Sundheim)
Margaret and everyone else we worked with have been so friendly. Margaret does a great job of explaining options and clearly laying out our plan each cycle.
Describe your experience with CCRM Minneapolis.
Strengths: Scheduling has always been so easy. Weaknesses: I was once handed a bill in person. It was our first large bill (a couple thousand dollars) and so I was shocked. I would have preferred that they mailed that bill to my home so I could be shocked and cry on my own vs. in the parking ramp before I had to start my day.
Describe the costs associated with your care under April Batcheller at CCRM Minneapolis.
Our insurance is taking a while to process things, so I know we’re not up to date. So far we’ve spent around $2000. I anticipate it will be more though.
She advised me to only transfer one embryo, due to the high chance of multiple pregnancy if multiple embryos were transferred...Although I saw a lot more of the nurses at the clinic than Dr. Batcheller, when I did see or speak to her she was always very clear and thorough in her explanations, very up-to-date on the science (the one exception being that she ordered bed rest for 24 hours after embryo transfer and gave me a 10 lb lifting restriction), and very kind.
The [CCRM] nursing staff was great, overall. I especially remember (one nurse) was hugely helpful with medications and helping us get what we needed when we ran out of things...The cost for IVF was about $14,600 (including anaesthesia) plus the cost of medication (which I think was around $5000). IUIs were around $2500-$3000 each, plus the cost of medication...
How was your experience with April Batcheller at CCRM Minneapolis?
Although I saw a lot more of the nurses at the clinic than Dr. Batcheller, when I did see or speak to her she was always very clear and thorough in her explanations, very up-to-date on the science (the one exception being that she ordered bed rest for 24 hours after embryo transfer and gave me a 10 lb lifting restriction), and very kind.
What's one piece of advice would you give a prospective patient of April Batcheller at CCRM Minneapolis?
Don't be afraid to ask lots of questions
During treatment, were you treated like a number or a human with April Batcheller at CCRM Minneapolis?
Dr. Bachellor was very warm and friendly and answered all questions in detail. All of my interactions with her were very positive. My experiences with the rest of the clinic staff were largely positive as well.
Describe the protocols April Batcheller used in your cycles at CCRM Minneapolis and their degree of success.
I honestly don't remember a lot of the specifics three years later, sorry.
Describe your experience with your nurse at CCRM Minneapolis.
The nursing staff was great, overall. I especially remember Jill (do not remember her last name) was hugely helpful with medications and helping us get what we needed when we ran out of things.
Describe your experience with CCRM Minneapolis.
It is a great clinic, they very much know what they are doing and are up to date on the research on fertility treatments. It does tend to feel a bit impersonal at times, they serve a lot of patients and are very busy, but they did a great job of individualizing my care and updating treatment protocols based on what they learned from each treatment cycle.
Describe the costs associated with your care under April Batcheller at CCRM Minneapolis.
The cost for IVF was about $14,600 (including anaesthesia) plus the cost of medication (which I think was around $5000).
IUIs were around $2500-$3000 each, plus the cost of medication.
Preliminary testing and diagnostic work cost around $2500.
Describe April Batcheller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
She advised me to only transfer one embryo, due to the high chance of multiple pregnancy if multiple embryos were transferred.
We saw Dr. Batcheller at our initial consult and a scheduled (and paid for) follow-up. When we had our initial consult, there wasn’t another doctor at the practice. We had a delay before treatment and in that time another was hired. Dr. Batcheller was on vacation for the week of our retrieval. We weren’t notified or given a choice to delay and therefore our monitoring and ultimately retrieval was done by the other doctor (who is no longer at the clinic and was there a curiously short time). Both the monitoring and retrieval were poorly handled. I ovulated early, therefore retrieving only 3 of the 9-10 mature follicles I had. Dr. Batcheller called with the results of the PGS testing but otherwise I saw techs and was told I could call or email the nurses.
I was assigned one primary care coordinator [at CCRM- Minnesota] but it switched and then it wasn’t consistent anyway. They made careless errors such as asking which one of our embryos we wanted to transfer when we only had one and including subject lines in email such as “Infectious Diseases”. If I mentioned an error I was met with defensiveness... I requested my patient files be submitted to a primary care ObGyn clinic. I followed their procedure, filled out their form and I called to ensure that the request was received in a timely manner in order to be to my clinic in time for my upcoming appt. My clinic still has yet to receive my files.
How was your experience with April Batcheller at CCRM Minneapolis?
If you can get in-person or phone contact with Dr. Batcheller, she is knowledgeable, willing to discuss and answer questions, and provides a sense of understanding. She is kind and approachable. She emphathetically discussed our situation and offered counsel. She is great... when you can see her. For me, during our IVF process we didn’t see her enough and ultimately wonder if we would have had a different outcome if we had.
What's one piece of advice would you give a prospective patient of April Batcheller at CCRM Minneapolis?
She is the only doc at her practice currently so you won’t have to confirm if she will be doing your retrieval. My recommendation would be to have Dr. Batcheller/the staff outline the access/contact you will have with Dr. Batcheller during the process you are completing and adjust as you see fit. Either request additional consults or schedule and pay for them.
During treatment, were you treated like a number or a human with April Batcheller at CCRM Minneapolis?
We saw Dr. Batcheller at our initial consult and a scheduled (and paid for) follow-up. When we had our initial consult, there wasn’t another doctor at the practice. We had a delay before treatment and in that time another was hired. Dr. Batcheller was on vacation for the week of our retrieval. We weren’t notified or given a choice to delay and therefore our monitoring and ultimately retrieval was done by the other doctor (who is no longer at the clinic and was there a curiously short time). Both the monitoring and retrieval were poorly handled. I ovulated early, therefore retrieving only 3 of the 9-10 mature follicles I had. Dr. Batcheller called with the results of the PGS testing but otherwise I saw techs and was told I could call or email the nurses.
Describe the protocols April Batcheller used in your cycles at CCRM Minneapolis and their degree of success.
To my understanding, she has protocols based on intial testing that she will recommend. I didn’t come in armed with knowledge about the many and varied protocols that are out there so I took her recommendation at face value. I responded well to treatment and follicle maturation looked great trending on the 9-10 we anticipated. At our follow-up after our failed transfer Dr. Batcheller confirmed that on examination the 3 eggs retrieved were likely the 3 least mature further indicating that I ovulated early and the retrieval missed the best quality eggs. So... it’s hard to say but considering we had 1 normal embryo from 3 lower quality eggs... I would trust Dr. Batcheller to select my protocol again.
Describe your experience with your nurse at CCRM Minneapolis.
I was assigned one primary care coordinator but it switched and then it wasn’t consistent anyway. They made careless errors such as asking which one of our embryos we wanted to transfer when we only had one and including subject lines in email such as “Infectious Diseases”. If I mentioned an error I was met with defensiveness.
Describe your experience with CCRM Minneapolis.
Dr. Batcheller and the embryology lab are top notch from our experience and understanding. It’s a matter of navigating the processes and people that causes the discontent. It’s a tough choice in a tough time.
Describe the costs associated with your care under April Batcheller at CCRM Minneapolis.
$25k+
Describe April Batcheller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
She makes a suggestion, but will support a decision of 1 or 2 embryos transferred.
What specific things went wrong at CCRM Minneapolis?
Lost paperwork
Failed to send your chart to another clinic
Describe the specific things that went wrong at CCRM Minneapolis.
I requested my patient files be submitted to a primary care ObGyn clinic. I followed their procedure, filled out their form and I called to ensure that the request was received in a timely manner in order to be to my clinic in time for my upcoming appt. My clinic still has yet to receive my files.
you very rarely speak to Dr. Batcheller. All of your correspondence is with the nurses and sometimes you get multiple opinions and information is lost in translation...is not open to using generic medications in her practice or other courses of treatment. She is so very busy that she does not have the time to review her patients records and this sometimes leads to botched transfer attempts.
If you do not have insurance a cycle is about $20K with meds [at CCRM Minneapolis]...My nurse forgot to order one of the trigger medications that’s was needed for my stim cycle. We found out about this tje day I was suppose to trigger. We ended up getting the medication at 10pm and administering it in the car so we met the deadline. Doctor Batcheller did not review my file and ignored my complicated cervix. My first transfer was canceled because she could not get into my uterus. She tried for over an hour because I’m her words “I’ve never met a uterus I couldn’t get in to.”
How was your experience with April Batcheller at CCRM Minneapolis?
Dr. Batcheller is very arrogant and it’s her way or the high way. Dr.Batcheller is not open to using generic medications in her practice or other courses of treatment. She is so very busy that she does not have the time to review her patients records and this sometimes leads to botched transfer attempts.
What's one piece of advice would you give a prospective patient of April Batcheller at CCRM Minneapolis?
Skip CCRM Minneapolis and spend your money elsewhere.
During treatment, were you treated like a number or a human with April Batcheller at CCRM Minneapolis?
At CCRM Minneapolis you very rarely speak to Dr. Batcheller. All of your correspondence is with the nurses and sometimes you get multiple opinions and information is lost in translation.
Describe the protocols April Batcheller used in your cycles at CCRM Minneapolis and their degree of success.
I was on protocol five with human growth hormone for my retrieval cycle. We ended up with 3 embryos.
She did not include birth control in any of my cycles due to my past history of blood clots while on birth control
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Jill)
Only good nurses at the clinic are Andrea and Margaret.
Describe your experience with CCRM Minneapolis.
Do not go to CCRM Minneapolis. Save your money and go elsewhere. You will just be a number at this clinic. If you ask questions regarding your care you will be treated like crap by the nursing staff. There is nothing good about CCRM. You deserve better, go somewhere else
Describe the costs associated with your care under April Batcheller at CCRM Minneapolis.
I have insurance. If you do not have insurance a cycle is about $20K with meds
What specific things went wrong at CCRM Minneapolis?
Failed to call in prescriptions to pharmacy
Lost paperwork
Lost appointments
Failed to call with results
Failed to order appropriate test
Failed to send your chart to another clinic
Failed to inform you of changes in protocol
Lost results
Provided conflicting information
Failed to convey critical information
Failed to consider drug intolerance
Canceled a cycle due to clinic error
Scheduled the wrong procedure
Describe the specific things that went wrong at CCRM Minneapolis.
My nurse forgot to order one of the trigger medications that’s was needed for my stim cycle. We found out about this tje day I was suppose to trigger. We ended up getting the medication at 10pm and administering it in the car so we met the deadline.
Doctor Batcheller did not review my file and ignored my complicated cervix. My first transfer was canceled because she could not get into my uterus. She tried for over an hour because I’m her words “I’ve never met a uterus I couldn’t get in to.”
I highly recommend Dr Batcheller. She has a great bed side manner, explains everything in a straight forward way that is easily understood. I felt confident that we were at the right place and getting the best treatment available....We went with my natural cycle for IVF instead of picking a date on the calendar that fit the schedule (like the other clinic I went to was going to do). She said I was an excellent candidate for IVF, and had a successful cycle with the medication and protocol she used.
CCRM-Minneapolis is great and I would highly recommend to anyone. Everyone is friendly, supportive and knowledgeable. Front desk staff, lab techs, nurses, embryologist, doctors all were very nice and supportive. I started at another clinic and this place was excellent and a night and day difference compared to the first clinic... Every nurse at this clinic was wonderful! They answered any emails, quick questions I had in a very timely matter, and always answered my question. All the nurses were great calling and relaying information over the phone and asking if you needed anything else before hanging up. If I needed a refill on medication, I used the patient portal and it was done in a very timely fashion.
How was your experience with April Batcheller at CCRM Minneapolis?
I highly recommend Dr Batcheller. She has a great bed side manner, explains everything in a straight forward way that is easily understood. I felt confident that we were at the right place and getting the best treatment available.
What's one piece of advice would you give a prospective patient of April Batcheller at CCRM Minneapolis?
If you are struggling with infertility, CCRM-Minneapolis is the place to go in the Twin Cities metro area.
During treatment, were you treated like a number or a human with April Batcheller at CCRM Minneapolis?
I started at another clinic and my insurance had my switch to CCRM. I'm so thankful for this! This clinic was a night and day difference to the previous clinic I started at.
Describe the protocols April Batcheller used in your cycles at CCRM Minneapolis and their degree of success.
We went with my natural cycle for IVF instead of picking a date on the calendar that fit the schedule (like the other clinic I went to was going to do). She said I was an excellent candidate for IVF, and had a successful cycle with the medication and protocol she used.
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Jill)
Every nurse at this clinic was wonderful! They answered any emails, quick questions I had in a very timely matter, and always answered my question. All the nurses were great calling and relaying information over the phone and asking if you needed anything else before hanging up. If I needed a refill on medication, I used the patient portal and it was done in a very timely fashion.
Describe your experience with CCRM Minneapolis.
CCRM-Minneapolis is great and I would highly recommend to anyone. Everyone is friendly, supportive and knowledgeable. Front desk staff, lab techs, nurses, embryologist, doctors all were very nice and supportive. I started at another clinic and this place was excellent and a night and day difference compared to the first clinic.
Describe April Batcheller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
We have always put in 1 embryo. I was able to freeze 5 embryos.
It was evident from the second we walked into her [Dr. April Batcheller's] office that she knew what we had done before and she had a plan of what we needed to do next. She answered every single question that we had. We were excited to finally have found a doctor that listened and knew what we were wanting out of the process. She was prepared to speak specifically on our issues and didn’t push pricing.
Lauren [nurse at CCRM] is a rockstar! She always calls the day they get any results back. She also takes extensive time out of her day to go over things with me, sometimes repeatedly to make us feel at ease throughout the process. She is very positive without promising any result at a given time... One thing a new patient should know is that you have to pay for everything up front and CCRM does not submit anything to your insurance company, you need to submit your own claim form after you pay for it. That being said, if you’re going to use a loan, you can use your insurance reimbursement to pay off the loan. The other thing I would say is that sometimes the front desk staff doesn’t seem to understand the toming/urgency aspect of scheduling.
How was your experience with April Batcheller at CCRM Minneapolis?
She’s very well versed in different options. She is also thoroughly prepared to speak on your specific issues even before you even meet her, just based on your records. She presents options and plans, strategizes with you on timing and always makes you feel comfortable speaking to her throughout the process.
What's one piece of advice would you give a prospective patient of April Batcheller at CCRM Minneapolis?
Have your questions ready because she will be ready to answer all of them
During treatment, were you treated like a number or a human with April Batcheller at CCRM Minneapolis?
Before seeing Dr Batcheller we met with other RE for IVF consults. I saw another doctor at another clinic in Minneapolis. The other doctor clearly didn’t know anything about our history and was primary concerned with giving us pricing. Dr Batcheller was the exact opposite. It was evident from the second we walked into her office that she knew what we had done before and she had a plan of what we needed to do next. She answered every single question that we had. We were excited to finally have found a doctor that listened and knew what we were wanting out of the process. She was prepared to speak specifically on our issues and didn’t push pricing.
Describe the protocols April Batcheller used in your cycles at CCRM Minneapolis and their degree of success.
Dr. Batcheller was the first doctor to find my uterine polyps. Based on our previous meetings with other doctors for ivf consults we asked Dr. Batcheller if she would put me on birth control, which was suggested by other drs to boost egg production and she said no, because of my low AMH, it wouldn’t be helpful. I throughly enjoy that she doesn’t treat us as if we are just another couple with the same issue as everyone else. Our plan is unique to us.
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Lauren)
Lauren is a rockstar! She always calls the day they get any results back. She also takes extensive time out of her day to go over things with me, sometimes repeatedly to make us feel at ease throughout the process. She is very positive without promising any result at a given time.
Describe your experience with CCRM Minneapolis.
I love CCRM more than anywhere else that we looked/met with. One thing a new patient should know is that you have to pay for everything up front and CCRM does not submit anything to your insurance company, you need to submit your own claim form after you pay for it. That being said, if you’re going to use a loan, you can use your insurance reimbursement to pay off the loan. The other thing I would say is that sometimes the front desk staff doesn’t seem to understand the toming/urgency aspect of scheduling.
Describe the costs associated with your care under April Batcheller at CCRM Minneapolis.
The costs seem normal compared to other ivf locations in MN
Describe April Batcheller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
Dr. Batcheller is not opposed to multiple embryo transfers but did suggest not transferring more than 2. She thoroughly explained why this is safer for me and the embryos as the risk of multiples increases.
What specific things went wrong at CCRM Minneapolis?
Provided conflicting information
Describe the specific things that went wrong at CCRM Minneapolis.
The front desk staff told me they could email me my insurance claim forms so I could submit them ASAP. After speaking with the business office, they said that emailing the claim forms is not possible and they are mailed
She [Dr. Batcheller] has nothing but compassion for her job...showed sympathy during the hard time and excitement during the good time...She pointed us in the right direction to see a specialist to receive more information on my blood clotting disorder and helped us come with a plan moving forward...She wanted to sit down and talk with my husband and met multiple times to see how things were going and even after our loss.
All of the nurses at CCRM [Minneapolis] are amazing they always have smiles on their faces. All very friendly, and more than happy to help...They all work very well together and you can tell they all get along well. I strongly believe any work place runs smoothly if you have that combination. I have never noticed any weaknesses within this clinic. Even the front desk staff is well organized and know who you are right when you walk in and they have a smile on their faces.
How was your experience with April Batcheller at CCRM Minneapolis?
Dr. Batcheller sits down with each patient and really gets to know them. She meticulously plans out every aspect of your treatments, what you are going to need for meds when, do on. If you have questions she will answer them and explain to you in terms you will understand. She cares about your well being during the whole process.
During treatment, were you treated like a number or a human with April Batcheller at CCRM Minneapolis?
Dr Batcheller showed sympathy during the hard time and excitement during the good time. She wanted to sit down and talk with my husband and met multiple times to see how things were going and even after our loss. She pointed us in the right direction to see a specialist to receive more information on my blood clotting disorder and helped us come with a plan moving forward. She has nothing but compassion for her job.
Describe the protocols April Batcheller used in your cycles at CCRM Minneapolis and their degree of success.
I had to start with egg retrieval. I had to start taking Doxycycline for 10days. Cycle day 10 start an ovulation kit testing. 10days after surge I started my Vivelle 0.1mg patches switching them every other day. The next day I started taking Cetrotide 0.25mg for 3 days. I continued with the Vivelle patches for that week and wore the last patch for 7 days or until it fell off. 3 days after I started with my Stim meds, 2 vials of Menopur in the morning and 300 units of Gonal-F and Dexamethasone in the evening for 10days. After 6 days of starting Stim meds I started taking Cetrotide again. 2 nights before the retrieval I had to start my trigger meds, Pregnl and then again 12 hours after the first does then I had retrieval.
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Maria)
All of the nurses at CCRM are amazing they always have smiles on their faces. All very friendly, and more than happy to help.
Describe your experience with CCRM Minneapolis.
They all work very well together and you can tell they all get along well. I strongly believe any work place runs smoothly if you have that combination. I have never noticed any weaknesses within this clinic. Even the front desk staff is well organized and know who you are right when you walk in and they have a smile on their faces.
Describe the costs associated with your care under April Batcheller at CCRM Minneapolis.
Everyone’s IVF story is different therefore everyone’s cost will be different. But I strongly believe that the cost was comparable to other clinics.
Dr. Batcheller is such a blessing. She is intelligent, warm, and honest, a combination that is so hard to find. Dr. Batcheller has always given us the impression that she is fully invested in seeing us succeed in this process and doesn't shy away from trying new things or tweaking things as needed.... I did androgen and estrogen priming followed by an antagonist protocol (ganirelix + 300IU Follistim + 150IU Menopur) and simultaneous Clomid (100mg), Saizen (8.8mg total), and dexamethasone (0.5mg). Trigger was Lupron + Novarel (5,000IU). This protocol was chosen due to my history of being a poor responder to IVF medications, and having poor quality eggs.
This [CCRM-MN] is a small clinic with only one provider. The 'feel' of the clinic is calm and quiet. Given the size of the clinic you typically see a number of familiar faces each time you go in which is comforting. The front desk staff has always been kind and helpful. Costs are high for most things but clearly outlined ahead of time.... At the end of the day after diagnostic assessment and egg retrieval (+ CCS testing) including medications the cost was approximately $25,000.
How was your experience with April Batcheller at CCRM Minneapolis?
Dr. Batcheller is such a blessing. She is intelligent, warm, and honest, a combination that is so hard to find. Dr. Batcheller has always given us the impression that she is fully invested in seeing us succeed in this process and doesn't shy away from trying new things or tweaking things as needed. I have worked with another RE in the past and while the outcomes of my cycles have been similar the experience of working with Dr. Batcheller far exceeded my previous experience. Can't recommend her highly enough!
What's one piece of advice would you give a prospective patient of April Batcheller at CCRM Minneapolis?
Don't be afraid to ask questions.
During treatment, were you treated like a number or a human with April Batcheller at CCRM Minneapolis?
Dr. Batcheller is warm, engaged, and happy to answer every (possibly crazy) question you might have. She has truly made me feel seen and validated during this process.
Describe the protocols April Batcheller used in your cycles at CCRM Minneapolis and their degree of success.
To date I have done one egg retrieval with Dr. Batcheller. I did androgen and estrogen priming followed by an antagonist protocol (ganirelix + 300IU Follistim + 150IU Menopur) and simultaneous Clomid (100mg), Saizen (8.8mg total), and dexamethasone (0.5mg). Trigger was Lupron + Novarel (5,000IU). This protocol was chosen due to my history of being a poor responder to IVF medications, and having poor quality eggs.
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Jill)
My nurse was very kind and responsive to communications. There were a few mix-ups with medication orders but those were fairly minor and quickly corrected.
Describe your experience with CCRM Minneapolis.
This is a small clinic with only one provider. The 'feel' of the clinic is calm and quiet. Given the size of the clinic you typically see a number of familiar faces each time you go in which is comforting. The front desk staff has always been kind and helpful. Costs are high for most things but clearly outlined ahead of time.
Describe the costs associated with your care under April Batcheller at CCRM Minneapolis.
At the end of the day after diagnostic assessment and egg retrieval (+ CCS testing) including medications the cost was approximately $25,000.
Describe April Batcheller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
Prefers eSET for CCS tested embryos but open to multiple embryo transfer in my case. Can't comment on her approach when genetic testing is not used.
Dr. B [April Batcheller] is very kind and caring about her patients. She is knowledgeable about the various developments and innovations in IVF treatment, and I felt like she allowed us to be part of the decision-making process. When our first FET resulted in chemical pregnancy, we reviewed some unique symptoms I presented with and she listened to my ideas on how to adjust treatment, gave us the scientific reality of those ideas, and we made a joint decision to try an anti-histamine approach.
CCRM [MN] is new and while I think they have worked through some of their growing pains, they still have issue with communication. Specifically, I sometimes don't get a call back when I leave a voicemail first thing in the morning. I've also been routed to a receptionist that is clearly not in MN and can only send messages to nurses and schedule remotely. On a positive note, the clinic is clean and spacious, and I've repeatedly heard and been told that Dr B is very particular who she hires, and she wants to hire the best.
How was your experience with April Batcheller at CCRM Minneapolis?
Dr. B is very kind and caring about her patients. She is knowledgeable about the various developments and innovations in IVF treatment, and I felt like she allowed us to be part of the decision-making process. When our first FET resulted in chemical pregnancy, we reviewed some unique symptoms I presented with and she listened to my ideas on how to adjust treatment, gave us the scientific reality of those ideas, and we made a joint decision to try an anti-histamine approach. Dr. B also is understanding that since we were paying for everything out-of-pocket, we should skip some tests for the immune theories, and just treat me as though I had tested positive. Overall, even though we still haven't had a successful pregnancy, I feel Dr. B cares for and is passionate about her patients.
My only concern now, is with two failed transfers, she had initially told us she expected a 60% chance of success. My only criticism is that her optimism can be a bit misleading or insensitive. It's nice to have that hope when you first meet and are nervous, anxious, or uneasy about the whole process. But I think I would have rather she not so confidently given us a percentage of success when I asked for it, or tempered her optimism when she said, "Let's talk about your options!" after our first FET resulted in chemical pregnancy. I'm sure in this line of work, you have to be a positive person to stay in it, but a touch more compassion isn't a bad thing either.
What's one piece of advice would you give a prospective patient of April Batcheller at CCRM Minneapolis?
Just know that Dr. B is super positive and optimistic. I think she presented the risks of anti-histamine protocol well, but also dismissed the one birth defect she's seen with the protocol she's done it to something else... so, again, she's very optimistic about what she does. If you are in in a bad place, and need that boost to come back to, she's great. But if you prefer a very realistic and honest assessment, I felt like things were maybe presented a little more positive and confident than I would have liked in hindsight.
During treatment, were you treated like a number or a human with April Batcheller at CCRM Minneapolis?
Dr. B does genuinely know and care about her patients. She had a good understanding of our previous efforts in our initial meeting, and answered all of my questions (and I had a long list of them) without rushing or or being dismissive.
Describe the protocols April Batcheller used in your cycles at CCRM Minneapolis and their degree of success.
Our stim phase was "Luteal Patch (Protocol 3 with Patches)" in CCRM categories. We worked with my natural cycle at my request due to some bad experiences with BCPs. I was instructed to use ovulation kits to catch an LH surge, and then begin cetrotide and patches post-surge. The next cycle, we started stim with Menopur and Follistim on CD2. We upped the Follistim from 150 to 225 on the 4th day of stim since my eggs were going a little slow, and after that, things progressed nicely. After 10 days of stimming, Dr. B cancelled our fresh transfer because my progesterone levels were higher than they wanted. We triggered after 10 days of stimming as well. My US on that day showed at least 8 eggs on each ovary between 17.5 and 20 mm in additional to many smaller eggs. Retrieval was two days after trigger shot. They retrieved 25 eggs, 15 were mature and had ICSI, 11 successfully fertilized, and 7 were frozen for transfer.
For our first FET we used my natural cycle again. Used Lupron to suppress cycle before using patches and endometrium vaginal inserts to build up lining. Had to add 1mL of PIO every other day 4 days before transfer due to low P4 levels. After transferring they upped PIO to 1mL every day due to low P4 levels. My lining grew perfectly, and once it reached 8 mm, they scheduled a transfer for 8 days later. (It’s my understanding CCRM will not transfer if the lining is not at least 8 mm.) Our transfers went perfectly, although, we requested last minute to thaw two embryos for transfer, and one did not survive. They thawed a third one in order to still transfer two. (When I asked at our pre-transfer nurse meeting about embyos not surviving the thaw, a nurse told us she had never heard of that happening at CCRM. If they would have asked us what to do when the first embryo did not survive, I would have told them not to thaw a third one. That was frustrating and I expressed that to Dr. B at our regroup. She said CCRM only has 2% of embryos that fail to survive the thaw.) 9 days after transfer, Beta #1 was over 180 and the nurse indicated a number that high (they like it to be over 50) could mean both embryos implanted. Beta #2 did not double, it was just over 200. No changes in protocol. Beta #3 was in the low 30's, and the cycle was deemed a chemical pregnancy.
One frustrating part was that Dr. B insisted I get a fourth HCG test 4 days after the Beta #3 to confirm the pregnancy was over, even though I had started a heavy period three days after Beta #3. That was both a hassle and frankly, somewhat traumatizing to experience in the aftermath of things. I didn't see any reason I couldn't have waited out the period and tested afterwards to give me time and space to grieve.
After discussing some symptoms I had in FET #1 (two instances of severe nausea, cramping and sweats/fever for 20-30 minutes several days after transfer) we decided to try an anti-histamine protocol in case I was having immunological issues. We also did a long-Lupron cycle due to a previous diagnosis of endometriosis in case that left me with a specific type of cell that can affect implantation.
Our initial attempt at a second FET was cancelled when my lining failed to thicken, even after adding estradiol tabs, and eventually developed fluid in the lining. We induced a period with 2mL of PIO in each hip. I never really got a clear reason why might have caused the fluid, but the nurse said unless it happens again, they sort of chalk it up to a fluke and try again.
FET #2- Natural cycle again, this time with low-dose meds. Instead of steadily increasing from 1 to 4 patches every other day to help grow the lining, we let it grow on its own. My lining grew a little more slowly than they like, but no fluid and it had the trilaminar layers they want to see. Once my lining was an 8 on it’s own, we added 2 patches every other day for the entire transfer, along with endometrium vaginal inserts three times a day.
Anti-histamine protocol was Claritin and Prednisone once a day and Pepcid AC twice a day, beginning 2 days before transfer.
Again, transfer went perfectly, we only did one embryo this time. I also didn't need PIO shots every day and could stick with every other day. However, when I presented the same symptoms of nausea, cramping, and fever/sweats, Dr. B didn't have anything specific to change initially. She did suggest we could up the PIO to every day after the second instance occurred in case the fluctuation of Progesterone was causing the symptoms. I declined since we had been doing PIO every day in our first transfer and I still had the same symptoms. Beta #1 was less than 1 and the cycle failed.
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Maria)
Initially, we were assigned Maria and she was wonderful, kind, compassionate, and she had great follow-up. One thing that I don't think was communicated to us was that she only did fresh transfers. When we switched to a FET, I started hearing consistently from a new nurse, Andrea. Anrea is also very kind and compassionate, but she was the one who told that she had never heard of embryos not surviving the thaw, and that happened to us. Recently, Maria left CCRM and I've been hearing from Andrea and another nurse, but neither of them had communicated if they were going to be my primary nurse. I will say that all of the nurses are very friendly, kind and knowledgeable. However, IVF is complicated, and you have to pay attention and ask questions not matter what. One failure from the nurse staff with our second FET had me waiting for a transfer calendar until 5 days before my transfer, and only once my transfer was set. I like to have as much information available to me as soon as possible, so that was a little frustrating when a fourth nurse told me I should have gotten it when I started coming in for lining checks.
Describe your experience with CCRM Minneapolis.
CCRM is new and while I think they have worked through some of their growing pains, they still have issue with communication. Specifically, I sometimes don't get a call back when I leave a voicemail first thing in the morning. I've also been routed to a receptionist that is clearly not in MN and can only send messages to nurses and schedule remotely.
On a positive note, the clinic is clean and spacious, and I've repeatedly heard and been told that Dr B is very particular who she hires, and she wants to hire the best. So, even if you wait a little longer for your Ultrasound or blood work, the medical work has always been done well and is incredibly thorough. In particular, the US nurses are a delight. They both have a joy in their work. I prefer Margaret because she is pretty upfront with how things are looking to her.
it's probably true of every clinic, but because I have some issues with getting information, always ask questions and be your own advocate. Dr. B didn't make me feel stupid or annoying when I had a list of questions for our meetings, and I think everyone should do their prep work before sitting down with any RE to make sure you don't get pushed along like a cattle herd.
The CCRM nurses are happy to answer things as well, you just sometimes have to ask them for the information. I would get varying responses back after an US from "everything looks good, stay on course", to "your lining was only a 5, and the eggs are a little small, so we want to give it a few more days..." Just ask them what you want to know, don't expect them to give you a standard set of information.
Describe the costs associated with your care under April Batcheller at CCRM Minneapolis.
Specifically:
Initial consult: $205
Communicable/Vitamin D, TSH: $300
LH Check: $115
Progesterone Check: $115
IVF Costs (Stim appointments and clinic surgery) $13,510.00
BETA: $70
Baseline ultrasound and Hysteroscopy: $1,795.00
Regroup (phone) $112.00
FET transfer is in the range of $7,000
Overall, we've spent $24,702 at CCRM with both the consult, stim, retrieval, two transfers, and two re-groups, one in person and one on the phone.
Describe April Batcheller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
I specifically asked Dr. B about the risks of double embryo transfer a few days before our first transfer. I had to ask, because it was never offered to me. I think CCRM assumes eSET unless they are told otherwise.
Dr. B said for our situation, if we transferred two, we had a 65% chance of twins. She explained there is a slight increase in HBP and Diabetes risks, but those exist anyway. The bigger risk is a 25% chance of pre-term labor and bed rest for some portion of pregnancy. However, Dr. B was comfortable with doing 2 for us.
Strengths that I see in Dr. B [Dr. Batcheller] are communication, empathy, hard work and doesn’t tell you what you want to here, tells you what you need to hear in a kind and caring way. Both my husband and I were immediately impressed and when our cycle did not go as planned she delivered the news to us and made time to see us right away. She never gave up and came up with a great option. She also explains things in a way that we could understand.
Entire clinic [CCRM MN] is wonderful. Everyone is supportive and kind and if they don’t have the answers they find it for you. US techs were especially wonderful counting our follicles and getting excited with us....Great turn around time on messages, thoughtful and caring. Easy to call and talk to as well.... [Dr. Batcheller] Listened to my concerns, what worked for me before, what didn’t. Laid out a clear and concise plan for IVF. Explained what she saw as hurdles and always worked for us, not against us.
How was your experience with April Batcheller at CCRM Minneapolis?
Strengths that I see in Dr. B are communication, empathy, hard work and doesn’t tell you what you want to here, tells you what you need to hear in a kind and caring way. Both my husband and I were immediately impressed and when our cycle did not go as planned she delivered the news to us and made time to see us right away. She never gave up and came up with a great option. She also explains things in a way that we could understand. I have yet to find something I don’t like. She’s trustworthy, dependable and willing to think outside the box.
What's one piece of advice would you give a prospective patient of April Batcheller at CCRM Minneapolis?
Tell her exactly what you didn’t like about your RE before. She listens!
During treatment, were you treated like a number or a human with April Batcheller at CCRM Minneapolis?
Listened to my concerns, what worked for me before, what didn’t. Laid out a clear and concise plan for IVF. Explained what she saw as hurdles and always worked for us, not against us.
Describe the protocols April Batcheller used in your cycles at CCRM Minneapolis and their degree of success.
We started with protocol 3 and that didn’t work for us. All of our eggs were immature and she sat down with us going through every stim day step by step and came to a conclusion of what went wrong. I didnt respond to one medication and the next cycle we used a different medication to trigger with, but she was very careful as I had previously had OHSS and she was trying to make sure it didn’t get worse. We ended up stimming one day less, but getting 7 mature eggs.
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Jill)
Great turn around time on messages, thoughtful and caring. Easy to call and talk to as well.
Describe your experience with CCRM Minneapolis.
Entire clinic is wonderful. Everyone is supportive and kind and if they don’t have the answers they find it for you. US techs were especially wonderful counting our follicles and getting excited with us.
Describe the costs associated with your care under April Batcheller at CCRM Minneapolis.
Total cost so far about $25,000.
Describe April Batcheller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
Dr. B prefers one healthy mom and one healthy baby, but if we have more than 2 to transfer she is open to twins.
Dr. Betcheller is very kind and relatable, and she made me feel heard and understood. However, she is very, very difficult to get a hold of, which is not ideal when going through IVF.... At first, we were really pleased with our interactions with Dr. Batcheller and felt more optimistic and positive than we had with our previous clinic. We felt like she had the expertise and experience to help us, and she has a warm and empathetic personality, which really helped. However, I feel like she was not completely realistic regarding our chances.
CCRM has high success rates, particularly with elective single (euploid) embryo transfer. They have a large network of clinics and do a lot of research. The major downside is that they are very expensive and you literally pay for everything. You cannot talk to the doctor (even on the phone) without paying extra money. We had a few follow up questions (after our regroup appointment) and were charged over $100 for a 10 minute phone call.
How was your experience with April Batcheller at CCRM Minneapolis?
At first, we were really pleased with our interactions with Dr. Batcheller and felt more optimistic and positive than we had with our previous clinic. We felt like she had the expertise and experience to help us, and she has a warm and empathetic personality, which really helped. However, I feel like she was not completely realistic regarding our chances. She was always more optimistic than I felt. We know that IVF is unpredictable and there are no guarantees. We just wish she had been more realistic with us, as ultimately our cycle was a total fail.
During treatment, were you treated like a number or a human with April Batcheller at CCRM Minneapolis?
Dr. Betcheller is very kind and relatable, and she made me feel heard and understood. However, she is very, very difficult to get a hold of, which is not ideal when going through IVF.
Describe the protocols April Batcheller used in your cycles at CCRM Minneapolis and their degree of success.
4-week priming cycle with estrogen, testosterone, progesterone, and Lupron, followed by 10 days of stims with Follistim (300 IU), Menopur (4 vials per day), Lupron, growth hormone, and dexamethasone. I had great lab results with this protocol and had eggs retrieved. We had a low fertilization rate (60% fertilized with ICSI) and none made it to blastocyst.
Describe your experience with the nursing staff at CCRM Minneapolis.
Initially, we were impressed with the nursing staff. There were a couple nurses who met with us more than the others and one in particular (Andrea) was very kind and caring (she had gone through IVF herself). However, as time went on, we had a few interactions that left us feeling like we were just a number--they sometimes seemed out of the loop and overworked (managing too many patients), particularly when the doctor was gone for a couple weeks this past summer. We had a lot of miscommunication regarding the start date for our IVF protocol, and that caused us a lot of unnecessary stress.
Describe your experience with CCRM Minneapolis.
CCRM has high success rates, particularly with elective single (euploid) embryo transfer. They have a large network of clinics and do a lot of research. The major downside is that they are very expensive and you literally pay for everything. You cannot talk to the doctor (even on the phone) without paying extra money. We had a few follow up questions (after our regroup appointment) and were charged over $100 for a 10 minute phone call.
Describe the costs associated with your care under April Batcheller at CCRM Minneapolis.
Approximately $16,000 (maybe more?) for workup, egg retrieval, anesthesia, embryology fees, and CCS.
Describe April Batcheller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
Dr. Batcheller was 100% in favor of eSET with a PGS-tested euploid embryo, and we were very much in agreement with her. Unfortunately, we did not have any blastocysts to transfer.
What specific things went wrong at CCRM Minneapolis?
She [Dr. April Batcheller] was always thoroughly prepared and has options for us. She always had an answer for my questions. She isn't afraid to change a protocol or think outside the box to get you the results you want. I don't feel like i am a number or a statistic in the column with her, she has your families interest at heart, and that shows with alot of the cases she takes on, that others will not. I felt very well cared for and trusted her judgment.
I am extremely happy with the outcome of our two retreivals [at CCRM Minneapolis] since our last doc wouldn't try anything but DE after a failed cycle with him...The clinic is clean and new. It has the best equipment and competent staff. I am not a fan of being switched over to the Colorado CCRM phone board if my local location doesn't answer, cause then they just send you back to them, but that's miniscual in the scheme of things. At the beginning it was very difficult to get in for some appointments before treatment really started, like an SHG, ultrasound and so on.
How was your experience with April Batcheller at CCRM Minneapolis?
April Batcheller is a great doctor who is passionate about what she does. She was always thoroughly prepared and has options for us. She always had an answer for my questions. She isn't afraid to change a protocol or think outside the box to get you the results you want. I don't feel like i am a number or a statistic in the column with her, she has your families interest at heart, and that shows with alot of the cases she takes on, that others will not. I felt very well cared for and trusted her judgment.
What's one piece of advice would you give a prospective patient of April Batcheller at CCRM Minneapolis?
Come with all your questions and don't be afraid to ask them. She is a wealth of information and you should understand your situation and treatment completely.
(this is not saying she didn't do a good job laying out the treatment, I just had pages full of questions and she was more then happy to answer and explain)
During treatment, were you treated like a number or a human with April Batcheller at CCRM Minneapolis?
I feel that Dr B does really care about you and being able to start or continue your family. She did not read of off papers or my chart during our consult, she knew the info and my case. She laid out a great protocol that was giving ladies with DOR some good outcomes. She didn't blow smoke up our @$$ on the chances and she had hope for us and our eggs.
Nurses usually responded very quickly and front desk staff was always friendly and very helpful! They knew my name when I walked in the door.
Describe the protocols April Batcheller used in your cycles at CCRM Minneapolis and their degree of success.
My protocol was considered "the kitchen sink" protocol :)
Menopur 150, clomid, dex, gonal f 300, saizen the first five days of Stims and triggered with 5,000 novarel and a double Lupron trigger. This resulted in 5 eggs retreived/5mature/5fertilized, three made it to blast with one normal ccs tested embryo.
Second cycle was same protocol, 15 eggs retreived/10 mature/7 fertilized, two made it to blast and now waiting on ccs testing to come back currently. (this egg retreival was actually done by Dr. Salem, Dr B was unavailable)
I will very shortly be starting my FET Blast BCPs/Lupron/suppository/P4 in oil QOD protocol for our first transfer with Dr B.
I am extremely happy with the outcome of our two retreivals since our last doc wouldn't try anything but DE after a failed cycle with him.
Describe your experience with the nursing staff at CCRM Minneapolis.
The nursing staff is great overall and has a lot to juggle day to day. They are prompt with phone calls and are willing to find you your answers.
The only "issue" I ran into was the portal communication. Not always was the same nurse responding to your message and I found that one nurse that would respond didn't really look past the current message and wasn't fully informed on the previous conversation, so the continuity of care wasn't always great in that respect. It was confusing sometimes with the portal messages. But it was convenient to have the portal to communicate during the day and they are very quick with responses in the portal.
Describe your experience with CCRM Minneapolis.
The clinic is clean and new. It has the best equipment and competent staff. I am not a fan of being switched over to the Colorado CCRM phone board if my local location doesn't answer, cause then they just send you back to them, but that's miniscual in the scheme of things. At the beginning it was very difficult to get in for some appointments before treatment really started, like an SHG, ultrasound and so on. But once you were established it was better. And Dr B was the only doctor there so she was spread pretty thin for appointments.
This clinic was hands down better in all categories then my previous clinic.
Describe your experience with your monitoring appointments at CCRM Minneapolis.
We needed to schedule our monitoring appointments before 1130 I think it was. I had an hour and a half trip to the clinic so that was inconvenient for me on work days, but couldn't do anything about it. I was always called in an appropriate time and the ultrasound techs were great.
One thing I do wish is that CCRM would have a payment option to not include the monitoring, so that you could do it at your local clinics when available. If I would have chose to monitor at my local clinic they would not have taken out the price of labs and ultrasounds from our package price. And we would have been paying for the labs and ultrasounds twice if we decided to monitor at our local clinic.
Describe the costs associated with your care under April Batcheller at CCRM Minneapolis.
First cycle of IVF with CCS testing was $14,884.
Second cycle was $13,419 due to a discount for banking cycles.
With around $5,000 in medication cost each round.
Labs that were not included in package were expensive, Vit D was $225, I elected to do that at my local clinic, along with my initial labs since that was where they were drawn for the past two years and I wanted the consistency.
The price per item or procedure was more than at my previous clinics and I had no insurance coverage for any of it at CCRM
Describe April Batcheller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
We don't have the opportunity yet to have to worry or think about how many to transfer, we only have one ccs tested embryo currently but waiting on two more to result. Hopefully those can change our thought process. But I agree with her idea of only putting one in at a time, if you only have two, because you can make changes if the first FET was unsuccessful and still have something to work with. And she is not opposed to transferring two embroys but you case will be evaluated and pros and cons will be weighed. I would love the ability to put two in at a time, but I do not think that will be our course of action.
What specific things went wrong at CCRM Minneapolis?
Failed to order appropriate test
Describe the specific things that went wrong at CCRM Minneapolis.
It wasn't a huge deal and wouldn't really have changed the course of our treatment plan but Dr B had wanted a CBC and Vit D labs drawn, it was written on my calendar they gave me, but never ordered. I had to ask about it multiple times for an outside order since I travel to the clinic and can get the labs drawn cheaper at my home clinic.
I also had a change to my stim protocol dates, due to my period coming a few days earlier then planned. They gave me an updated hard copy calendar but did not mention that things would have changed on it for starting meds. I was started on my stim meds the night of my suppression check, which was a change from my original calendar and my previous cycle. So it would have been nice if the nursing staff would have reviewed that info as opposed to just handing me the new calendar, since there was updated info.