Arthur Castelbaum

Rated 8.2
Strongly recommend: 74%Neutral: 6%Don't recommend: 20%8.2
74% strongly recommend
43 reviews
Humanity
8.5
8.5
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.5
8.5
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.5
6.5
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.7
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Wash U. St. Louis
Residency
U. of Pennsylvania
Fellowship
U. of Pennsylvania

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone

43 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2019, Unknown Success
NPS
7
NPS
8
Age 28 - 32
10 IUI
1 IVF
Unexplained
European
Income $100K - $199K
Teacher
Only Doc Seen
Fertility Medications With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Some days I felt unimportant because he [Dr. Arthur Castelbaum] never elaborates, but when I have needed answers and pushed for me, he has provided that for me...He is not an alarmist - he only gives you the information you need, and I think that’s to keep you for over analyzing or overthinking. I do, though, prefer to have more knowledge than I may need, so this has bothered me from time to time. When in his care, you need to have the mindset that he’s a professional and you need to trust him. Sometimes this can be hard for me, but I have seen many people have great success with him, so I do trust him.
I was put on the antagonist protocol. He [Dr. Castelbaum] never explained the logic for this protocol. This yielded 14 eggs and resulted in 10 frozen embryos. We transferred 1 embryo each time. First transfer resulted in a negative test and the second resulted in a miscarriage...My only complaint is that there were a few times (twice maybe?) they forgot to call in my medication. This problem was easily rectified by calling the after hours service. The on call doctor would call my prescriptions in for me. Aside from that, the nursing team was my rock. They encouraged me, cheered me on, and always took the extra time to explain everything to me. They have been phenomenal.
How was your experience with Arthur Castelbaum at RMA of Pennsylvania?
Dr. Castelbaum is a very smart man. He is not an alarmist - he only gives you the information you need, and I think that’s to keep you for over analyzing or overthinking. I do, though, prefer to have more knowledge than I may need, so this has bothered me from time to time. When in his care, you need to have the mindset that he’s a professional and you need to trust him. Sometimes this can be hard for me, but I have seen many people have great success with him, so I do trust him.
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Pennsylvania?
Ask for more information when you need it.
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Pennsylvania?
It was kind of neutral. Some days I felt unimportant because he never elaborates, but when I have needed answers and pushed for me, he has provided that for me.
Describe the protocols Arthur Castelbaum used in your cycles at RMA of Pennsylvania and their degree of success.
I was put on the antagonist protocol. He never explained the logic for this protocol. This yielded 14 eggs and resulted in 10 frozen embryos. We transferred 1 embryo each time. First transfer resulted in a negative test and the second resulted in a miscarriage.
Describe your experience with the nursing staff at RMA of Pennsylvania.
My only complaint is that there were a few times (twice maybe?) they forgot to call in my medication. This problem was easily rectified by calling the after hours service. The on call doctor would call my prescriptions in for me. Aside from that, the nursing team was my rock. They encouraged me, cheered me on, and always took the extra time to explain everything to me. They have been phenomenal.
Describe your experience with RMA of Pennsylvania.
It’s very difficult to get in touch with the person you’re looking to talk to. You can’t call directly through to an office - you speak to someone who puts a message in to your office and then they call you back when they can. This isn’t convenient for my line of work because I can’t talk at certain times throughout the day.
Describe the costs associated with your care under Arthur Castelbaum at RMA of Pennsylvania.
The cost of an IUI cycle was approximately $1,000 and for an egg retrieval and transfer, it cost just over $10,000.
Describe Arthur Castelbaum's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
I appreciate his conservative approach because the thought of carrying multiples worries me due to the increased health risks for myself and potential babies.
What specific things went wrong at RMA of Pennsylvania?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
Describe the specific things that went wrong at RMA of Pennsylvania.
Minor problems - one being they didn’t upload my FET calendar of medication so they had to recreate it. Twice (out of many, many cycles), they forgot to call in my prescriptions.
NPS
7
Doctor
Arthur Castelbaum
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
NPS
8
Clinic
RMA of Pennsylvania
Langhorne
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Unsuccessful
NPS
3
NPS
5
Age 42
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Uterine Fibroids
South Asian
Black or African-American
Income $200K - $499K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I didn't feel like I got enough facetime with Dr.Castlebaum. I'm going in the office everyday but I only seen him twice during my egg retrieval cycle. Though if i had a concern, he would call me back after speaking to the nurse. But it always seemed rushed...i was told to get my eggs before my fibroid removal surgery because of my age. then after that was unsuccessful, he's now telling me I will have a better chance after the fibroid removal... why not do that 1st instead of making me waste thousands (meds and OOP to the clinic)
the [RMA of Philadelphia] Billing Dept is the worst! they do not communicate with the clinic staff. they send you bill after bill for services that were already paid for and when you question them about it, you can't get a straight answer or documentation...the nurses were nice and responsive. i honestly talked to them more than the doctor. that also felt weird to me...I didn't feel like I got enough facetime with Dr.Castlebaum. I'm going in the office everyday but I only seen him twice during my egg retrieval cycle. Though if i had a concern, he would call me back after speaking to the nurse. But it always seemed rushed
How was your experience with Arthur Castelbaum at RMA of Pennsylvania?
I really don't know how I feel about him. I had a weird situation with fibroids and it made it hard to see my ovaries during STIMS. multiple doctors in the practice had a hard time finding them. Dr Guttman even suggested that this round be cancelled due to this. But Dr Castlebaum told me to proceed and they had a hard time during the egg retrieval and could only reach 2 eggs. which only 1 survived. I feel like the cycle should have been cancelled , rather than have me waste my money. Now he's suggesting another round after i get fibroid removal surgery, this will only cost me thousands more, when this cycle should have been cancelled. that made me lose trust, it made me feel like its just all about the money
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Pennsylvania?
go with your gut, ask for a second opinion if necessary.
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Pennsylvania?
I didn't feel like I got enough facetime with Dr.Castlebaum. I'm going in the office everyday but I only seen him twice during my egg retrieval cycle. Though if i had a concern, he would call me back after speaking to the nurse. But it always seemed rushed
Describe the protocols Arthur Castelbaum used in your cycles at RMA of Pennsylvania and their degree of success.
i was told to get my eggs before my fibroid removal surgery because of my age. then after that was unsuccessful, he's now telling me I will have a better chance after the fibroid removal... why not do that 1st instead of making me waste thousands (meds and OOP to the clinic)
Describe your experience with the nursing staff at RMA of Pennsylvania.
the nurses were nice and responsive. i honestly talked to them more than the doctor. that also felt weird to me
Describe your experience with RMA of Pennsylvania.
the Billing Dept is the worst! they do not communicate with the clinic staff. they send you bill after bill for services that were already paid for and when you question them about it, you can't get a straight answer or documentation. they tell you an amount you must pay with insurance without even verifying the total amount that you will owe. I was told the figure is an estimate, if its less we will just credit your account. We are talking thousands of dollars not dollars. they won't even talk to you without notice from the finance dept that your payment is paid up in full upfront. And lets talk about getting a refund from them, this was really the worst part of my experience with them. So from my understanding RMA uses an outside finance company, that is located in NJ. to get a refund i was told it will take 3-4 weeks! why would a refund take this long, when they are constantly asking you for money that you have to pay immediately? so you call the central billing dept and the staff is rude and could care less, its just thousands of your dollars sitting in their account. i think RMA needs to get a new company for their finances, because i have read many reviews and it seems everyone is complaining about the same thing. having to deal with the finance office makes your experience at RMA horrible. It honestly made me want to continue my IVF journey elsewhere
Describe your experience with your monitoring appointments at RMA of Pennsylvania.
these were easy, just didnt care to have a different doctor each time and barely being able to see my actual dr
Describe the costs associated with your care under Arthur Castelbaum at RMA of Pennsylvania.
with insurance my OOP was over 5k and my meds were 3k OOP
What specific things went wrong at RMA of Pennsylvania?
  • Provided conflicting information
  • Failed to convey critical information
NPS
3
Doctor
Arthur Castelbaum
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
2 of 5
Adaptability
3 of 5
NPS
5
Clinic
RMA of Pennsylvania
Abington
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Successful
NPS
9
NPS
9
Age 37 - 38
3 IUI
1 IVF
Unexplained
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Castelbaum was honest, transparent, and trustworthy. He is an expert in his field but takes the time to explain things to you in ways that you fully and completely understand. He tailored my treatment plans based on my specific concerns and needs. He was warm and comforting but also very clear about data and statistics...I felt like my specific concerns were listened to and addressed. I wasn't given a one-sized-fits-all protocol but was actively involved in the decision making...
I really appreciated the efficiency of RMA. I felt like they did everything they could to respect your time and get you in and out of the office during morning monitoring appointments...My nurse, Heather, was very timely in her responses and made sure I fully understood everything. I can't say enough good things about my experience with Heather...This clinic strongly advocates for single embryo transfers up to a certain age...
How was your experience with Arthur Castelbaum at RMA of Pennsylvania?
I felt that Dr. Castelbaum was honest, transparent, and trustworthy. He is an expert in his field but takes the time to explain things to you in ways that you fully and completely understand. He tailored my treatment plans based on my specific concerns and needs. He was warm and comforting but also very clear about data and statistics.
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Pennsylvania?
Watch all of the available webinars and videos online before meeting with the Doctor and have a list of questions ready so that you can maximize your time with him and get all of your concerns addressed!
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Pennsylvania?
I felt like my specific concerns were listened to and addressed. I wasn't given a one-sized-fits-all protocol but was actively involved in the decision making.
Describe the protocols Arthur Castelbaum used in your cycles at RMA of Pennsylvania and their degree of success.
Antagonist protocol was used - ended up being on the meds for a shorter time period than expected, about 8 total days instead of 10-12.
Describe your experience with your nurse at RMA of Pennsylvania. (Assigned nurse: Heather)
My nurse, Heather, was very timely in her responses and made sure I fully understood everything. I can't say enough good things about my experience with Heather. IVF sucks; it is emotionally/financially/physically taxing, and she made the entire process suck a little less.
Describe your experience with RMA of Pennsylvania.
I really appreciated the efficiency of RMA. I felt like they did everything they could to respect your time and get you in and out of the office during morning monitoring appointments. As someone who hates needles and giving blood, I definitely appreciated the care and compassion that the RMA clinical staff showed me.
Describe Arthur Castelbaum's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
This clinic strongly advocates for single embryo transfers up to a certain age.
What specific things went wrong at RMA of Pennsylvania?
  • Provided conflicting information
NPS
9
Doctor
Arthur Castelbaum
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
NPS
9
Clinic
RMA of Pennsylvania
King of Prussia
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
0
NPS
1
Age 25 - 26
PCOS
European
Income $100K - $199K
Operations
2nd of 2 Docs
4 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I could never get in contact with him [Dr. Castelbaum] when it came to important results from diagnostic test nor with figuring out my medication dosages and whether my upcoming cycle would be monitored/un-monitored...He never wanted to increase my dosage nor did he want to do a monitored cycle out of the four cycles that I did with him. At my last visit he decided to put me on a different medication and suggested that I not do IUI and go straight to IVF but that I would need to find a new job that covers IVF. As I was leaving he loudly said now go make us look good and get pregnant. WHO SAYS THAT?!
The nursing staff was the only good part of this experience with RMA...I was originally told that my case was minor and that I would/should get pregnant within three months with only taking the medication that was prescribed to me...The nurses are the only strength for this facility. The nurses showed that they cared about you unlike the doctor. There was a lack of communication within the call center...Nothing but un-monitored cycles. Does not want to change any dosage for medication and does not respect your wishes when you want to have a monitored cycle.
How was your experience with Arthur Castelbaum at RMA of Pennsylvania?
He put on a great show for my initial consult but after that was a train wreck. I had nothing but un-monitored cycles. I had an adverse reaction to a fertility medication that I was prescribed and was told to go see my ob/gyn..theres nothing that they can do for me. He never wanted to increase my dosage nor did he want to do a monitored cycle out of the four cycles that I did with him. At my last visit he decided to put me on a different medication and suggested that I not do IUI and go straight to IVF but that I would need to find a new job that covers IVF. As I was leaving he loudly said now go make us look good and get pregnant. WHO SAYS THAT?!
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Pennsylvania?
Don't waste your time and do not fall for the caring doctor that he acts like he is during your consultation.
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Pennsylvania?
I could never get in contact with him when it came to important results from diagnostic test nor with figuring out my medication dosages and whether my upcoming cycle would be monitored/un-monitored.
Describe the protocols Arthur Castelbaum used in your cycles at RMA of Pennsylvania and their degree of success.
Nothing but un-monitored cycles. Does not want to change any dosage for medication and does not respect your wishes when you want to have a monitored cycle.
Describe your experience with the nursing staff at RMA of Pennsylvania.
The nursing staff was the only good part of this experience with RMA
Describe your experience with RMA of Pennsylvania.
The nurses are the only strength for this facility. The nurses showed that they cared about you unlike the doctor. There was a lack of communication within the call center and the doctor was just lazy.
Describe the costs associated with your care under Arthur Castelbaum at RMA of Pennsylvania.
The insurance co-pays, the outside facility co-pays for blood work and imaging and the costs of the medications
What specific things went wrong at RMA of Pennsylvania?
  • Lost appointments
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of Pennsylvania.
I was originally told that my case was minor and that I would/should get pregnant within three months with only taking the medication that was prescribed to me. That was a lie. I had tests done at a location closer to me and I never got a call from the practice regarding to my results. There were also missing appointments that I was scheduled for.
NPS
0
Doctor
Arthur Castelbaum
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
2 of 5
Adaptability
1 of 5
NPS
1
Clinic
RMA of Pennsylvania
Langhorne
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Successful
NPS
10
NPS
10
Age 30 - 33
2 IVF
Poor Egg Quality
Tubal Blockage
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Castelbaum always made me feel important during every appointment. I never felt rushed during any visit and always took the time to answer any questions or concerns I had...My ovaries did not respond well to the medications and they only retrieved 4 eggs resulting in one embryo which did not work. Dr Castelbaum expressed his concerns but said we could try a more aggressive protocol and added in micro Lupron. I responded much better with the added medication. This time they got 19 eggs and I ended with 3 embryos. We transferred one embryo, which resulted in a miscarriage, and froze the rest. The first frozen transfer worked and I had a daughter. I just had my second frozen transfer which always worked!
RMA has knowledgeable, friendly medical professionals working there. They make you feel comfortable every time your there. They never rush you and spend as much time as needed to answer any questions. They always get back to you in a timely manner...The nursing staff at RMA is wonderful! Everyone knew me by name and made me feel so comfortable every time I went for an appointment. They were also always helpful with any questions or concerns I had...I paid total around $17,000 for the 2 fresh cycles. Medications for fresh cycle were around $3-4K (with discounts). The frozen cycle was $3,000 and meds were about $500.
How was your experience with Arthur Castelbaum at RMA of Pennsylvania?
Dr Castelbaum is amazing! I thought I would never have children of my own and now I have a daughter and another little one on the way! He gave me the family I was dreamed of! I HIGHLY recommend Dr Castelbaum and RMA!
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Pennsylvania?
If your having trouble conceiving, see Dr Castelbaum. You won’t regret it!
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Pennsylvania?
At every visit I was greeted by my first name as soon as I walked in the door. Dr Castelbaum always made me feel important during every appointment. I never felt rushed during any visit and always took the time to answer any questions or concerns I had.
Describe the protocols Arthur Castelbaum used in your cycles at RMA of Pennsylvania and their degree of success.
I did two cycles of IVF. The first cycle I used Gonal-F, Meopur & cetrotide. My ovaries did not respond well to the medications and they only retrieved 4 eggs resulting in one embryo which did not work. Dr Castelbaum expressed his concerns but said we could try a more aggressive protocol and added in micro Lupron. I responded much better with the added medication. This time they got 19 eggs and I ended with 3 embryos. We transferred one embryo, which resulted in a miscarriage, and froze the rest. The first frozen transfer worked and I had a daughter. I just had my second frozen transfer which always worked!
Describe your experience with the nursing staff at RMA of Pennsylvania.
The nursing staff at RMA is wonderful! Everyone knew me by name and made me feel so comfortable every time I went for an appointment. They were also always helpful with any questions or concerns I had.
Describe your experience with RMA of Pennsylvania.
RMA has knowledgeable, friendly medical professionals working there. They make you feel comfortable every time your there. They never rush you and spend as much time as needed to answer any questions. They always get back to you in a timely manner.
Describe the costs associated with your care under Arthur Castelbaum at RMA of Pennsylvania.
My insurance only covered diagnostics for IVF so most of the cost was out of pocket. I paid total around $17,000 for the 2 fresh cycles. Medications for fresh cycle were around $3-4K (with discounts). The frozen cycle was $3,000 and meds were about $500.
NPS
10
Doctor
Arthur Castelbaum
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
RMA of Pennsylvania
Langhorne
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
1
NPS
0
Age 41
Diminished Ovarian Reserve
European
Income $100K - $199K
1st of 2 Docs
3 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I felt like Dr Castelbaum has a very high opinion of himself and his clinic. He spent a lot of time talking about how his clinic did well when inspected by the FDA. This seemed like a strange thing to talk about during our consult with some difficult news. I felt like he was pressuring us to use a donor egg without asking how we felt about it. He really dumped a lot of difficult information on us at once without much compassion. He suggested we have a cry and beer at home before coming back and talking with him again.
[RMA of Philadelphia] felt like a factory- being moved through. The staff often seemed annoyed. They lost test results and did not provide results from a test they performed despite three requests. I’m not sure if the issue was just being disorganized or the personalities of the staff, but we had issues on so many occasions, we moved on to another clinic. The atmosphere was not warm or inviting.... Then lost bloodwork results we provided and tried to rerun tests. When I stoped then from trying to do this, they told me I would have to come back after they had a chance to review things.
How was your experience with Arthur Castelbaum at RMA of Pennsylvania?
I felt like Dr Castelbaum has a very high opinion of himself and his clinic. He spent a lot of time talking about how his clinic did well when inspected by the FDA. This seemed like a strange thing to talk about during our consult with some difficult news. I felt like he was pressuring us to use a donor egg without asking how we felt about it. He really dumped a lot of difficult information on us at once without much compassion. He suggested we have a cry and beer at home before coming back and talking with him again. If felt very strange and like we were taking up space in his office is we weren’t totally on board with his plan after 5 minutes of discussion. He was very blunt and said “you’re a complicated case” immediately after we entered the room. He prescribed Clomid and did not offer to monitor or follow up with me. I had a very bad drug reaction and spoke with a nurse who said she spoke with the doctor and told me there was nothing they could do and I should see my general doctor. When I called a week later seeking guidance after I got my period, I spoke with a nurse who said she would talk to the doctor and get bs m to me and they never did. I’m so glad we went elsewhere!
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Pennsylvania?
Don’t expect a great deal of compassion. He is very blunt.
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Pennsylvania?
I felt like I was in a processing plant. At first I thought I liked Dr Castelbaum, but then I realized I didn’t feel comfortable with his demeanor. I felt like the office staff and nurses were often upset about something and our presence or questions were annoying them.
Describe the protocols Arthur Castelbaum used in your cycles at RMA of Pennsylvania and their degree of success.
He prescribed clomid but had me start on day 6, which another doctor confirmed didn’t do anything. I had terrible side effects (tingling in limbs and panic attacks) and they did nothing to help me or advise me after I called reporting the side effects.
Describe your experience with the nursing staff at RMA of Pennsylvania.
The nurses lost the bloodwork results I provided twice. They then tried to redo some of the blood tests. I had to come back the next day because they wouldn’t look at the results I previously provided while I was there. They didn’t return am important call on one occasion. In general, I didn’t feel like they cared.
Describe your experience with RMA of Pennsylvania.
It felt like a factory- being moved through. The staff often seemed annoyed. They lost test results and did not provide results from a test they performed despite three requests. I’m not sure if the issue was just being disorganized or the personalities of the staff, but we had issues on so many occasions, we moved on to another clinic. The atmosphere was not warm or inviting.
Describe the costs associated with your care under Arthur Castelbaum at RMA of Pennsylvania.
The HSG test costs seemed high. Other costs were for office visits.
What specific things went wrong at RMA of Pennsylvania?
  • Lost paperwork
  • Failed to send your chart to another clinic
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at RMA of Pennsylvania.
Then lost bloodwork results we provided and tried to rerun tests. When I stoped then from trying to do this, they told me I would have to come back after they had a chance to review things. It took 3 visits to sort this out and they still reran one of the tests I had just had done. Then also would not provide the results from my husbands tests after three requests ( 2 from us, one from our new doctor).
NPS
1
Doctor
Arthur Castelbaum
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
4 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
3 of 5
NPS
0
Clinic
RMA of Pennsylvania
Langhorne
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
3 of 5
Educational Resources
1 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
NPS
10
NPS
10
Age 34 - 36
1 IVF
Male Factor
Tubal Blockage
European
Income $50K - $99K
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Castelbaum is one of the warmest, most caring doctors I have ever met. He was extremely compassionate and empathetic to the situation happening with me and my partner. He explained everything clearly, has an incredible bedside manner, and genuinely cares about his patients. ... He worked extensively to help us with the situation we had, and constantly expressed empathy and compassion for our specific case.
I don't see any weaknesses. It is an exemplary clinic and others should take note of how well it is run not only with efficiency but compassion and kindness as well. I would recommend RMA King of Prussia to anyone seeking ART. ... MA's policy is to transfer a single embryo unless it has been shown to be absolutely necessary to try multiples. ... The nurses always greeted me with such warmth and kindness ...
How was your experience with Arthur Castelbaum at RMA of Pennsylvania?
Dr. Castelbaum genuinely cares about the patients he works with. He was warm, friendly, and funny when appropriate. He treated me and my partner with the utmost respect and dignity. He worked extensively to help us with the situation we had, and constantly expressed empathy and compassion for our specific case. I absolutely love being a patient of his and wish all doctors had the knowledge and kindness he freely displays.
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Pennsylvania?
Take him over any other doctor, he is truly one of a kind.
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Pennsylvania?
Dr. Castelbaum is one of the warmest, most caring doctors I have ever met. He was extremely compassionate and empathetic to the situation happening with me and my partner. He explained everything clearly, has an incredible bedside manner, and genuinely cares about his patients. He is a wonderful man and doctor to work with.
Describe the protocols Arthur Castelbaum used in your cycles at RMA of Pennsylvania and their degree of success.
We did a fairly aggressive antagonist protocol with Gonal-F and Menopur then Cetrotide. I responded extremely well to the protocol. At retrieval I had 25 eggs, with 23 being mature. 16 fertilized with ICSI and 8 embryos made it to day 5 for PGS biopsy and freezing. I did not respond well to the oral/vaginal estrogen, so we performed a mini-stim protocol for the FET. I did 10 days of follistim 75IU injections, with PIO starting a few days before transfer. Unfortunately the transfer resulted in a negative pregnancy test. I am hoping to generate more embryos before prepping for a new FET.
Describe your experience with the nursing staff at RMA of Pennsylvania.
The nurses always greeted me with such warmth and kindness. My husband was undergoing cancer treatment while I was going through IVF-FET and they always made sure to check in to see how he was doing. I loved everyone on the staff.
Describe your experience with RMA of Pennsylvania.
I don't see any weaknesses. It is an exemplary clinic and others should take note of how well it is run not only with efficiency but compassion and kindness as well. I would recommend RMA King of Prussia to anyone seeking ART.
Describe the costs associated with your care under Arthur Castelbaum at RMA of Pennsylvania.
I had insurance coverage so the total cost of meds plus treatment was under $5000 total.
Describe Arthur Castelbaum's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
RMA's policy is to transfer a single embryo unless it has been shown to be absolutely necessary to try multiples.
NPS
10
Doctor
Arthur Castelbaum
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
RMA of Pennsylvania
King of Prussia
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2015 - 2019, Successful
NPS
10
NPS
10
Age 31 - 35
1 IVF
Unexplained
Income $50K - $99K
Accountant
2nd of 2 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I honestly can't think of a single weakness when it comes to Dr. Castelbaum. He is knowledgeable, compassionate, thorough, and kind. No two people are the same and he knows that and it shows in how he interacts with each of his patients. My husband and I brought embryos with us to Dr. Castelbaum from another facility. He was up front in telling us that he wanted his embryologist to review them because every clinic has their own guidelines for freezing and storing embryos and he wouldn't know what we had until they could look at them for themselves.
These nurses [at RMA of Philadelphia] cried with me during my losses, encouraged me to hold on to hope, and embraced me with my successes. I can't say enough positive things about them. No matter how many times I emailed or had questions, they always answered me as soon as possible and assured me I wasn't a bother and that this is what they were there for. I felt cared for with them... I did have a few issues with billing, but that wasn't their fault. My insurance is tricky and certain parts are carved out. Even through those issues, the billing staff were cooperative and willing to work with me to get this all straightened out.
How was your experience with Arthur Castelbaum at RMA of Pennsylvania?
I honestly can't think of a single weakness when it comes to Dr. Castelbaum. He is knowledgeable, compassionate, thorough, and kind. No two people are the same and he knows that and it shows in how he interacts with each of his patients. My husband and I brought embryos with us to Dr. Castelbaum from another facility. He was up front in telling us that he wanted his embryologist to review them because every clinic has their own guidelines for freezing and storing embryos and he wouldn't know what we had until they could look at them for themselves. After the first transfer with him from those embryos it resulted in a successful pregnancy where I gave birth to a healthy baby girl. Upon returning to the office two years later we did 4 additional transfers. The first 2 were with our remaining embryos we had brought with us from the other facility. From those, we had 1 early miscarriage (blighted ovum) and 1 chemical pregnancy. We then did another round of injections for egg retrieval. First transfer from this round was a chemical pregnancy. Second transfer was successful and I'm currently 10 weeks, 3 days pregnant and was discharged to my OB a week ago. It's so easy to blame doctors for a failed embryo transfer. My failed transfers were devastating to me; but I also remember how shocked and upset Dr. Castelbaum was for us. We did not do genetic testing although it was recommended to us to reduce the risk of miscarriage. Even though we chose not to, we were never judged for it. I almost gave up after the third failed transfer. Emotionally, I didn't know if I could keep going. Mentally, I knew I wasn't ready to give up. I'll never forget what Dr. Castelbaum said to me on my last appointment: "I know you were ready to jump ship and I understand why. But I'm so glad you didn't. It takes a lot of courage to do what you did. I'm glad I got to be a part of this and am so happy for you." These words will stick with me the rest of my life and I still tear up thinking about it. I could never thank him enough for all he's done for me and my husband.
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Pennsylvania?
Please realize Doctors are human. They can't give guaranteed results and they aren't perfect. Dr. Castelbaum loves what he does and it shows. If you want someone that will give you the brutal truth, yet deliver it in a compassionate way and someone who will truly fight for you Dr. Castelbaum is the guy to see.
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Pennsylvania?
I have been to two different facilities. The first one was like a meat market; standing room only and unless you had some news worthy fertility problem, you never saw the physicians, you always saw a nurse or a PA. At RMA I saw a Physician every time I went, and I was made to feel important. If I had to wait, I never minded because I knew the wait was due to them wanting to give every patient the same respect, time, and quality appointment.
Describe your experience with the nursing staff at RMA of Pennsylvania.
These nurses cried with me during my losses, encouraged me to hold on to hope, and embraced me with my successes. I can't say enough positive things about them. No matter how many times I emailed or had questions, they always answered me as soon as possible and assured me I wasn't a bother and that this is what they were there for. I felt cared for with them.
Describe your experience with RMA of Pennsylvania.
The clinic is a reflection of those who work there. If you read my full review of the Doctors and staff, you'll agree this clinic is fantastic. I did have a few issues with billing, but that wasn't their fault. My insurance is tricky and certain parts are carved out. Even through those issues, the billing staff were cooperative and willing to work with me to get this all straightened out.
Describe the costs associated with your care under Arthur Castelbaum at RMA of Pennsylvania.
I had insurance coverage for almost all of my treatments.
Describe Arthur Castelbaum's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
Dr. Castelbaum is a strong believer in only transferring one embryo. I was hesitant to agree but after he gave us the facts, I understood why and I knew he had my best interest in mind.
NPS
10
Doctor
Arthur Castelbaum
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
RMA of Pennsylvania
Langhorne
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Successful
NPS
10
NPS
10
Age 30 - 32
4 IUI
1 IVF
Unexplained
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Castelbaum was very positive and kept my spirits up during the low points of fertility treatments. He seemed confident that he would help get me pregnant and he did. There were some roadblocks that we had to get through but he always found the solution. He misdiagnosed me with unexplained infertility at first. During IVF, hydrosalpinx was found on my one fallopian tube. He quickly set up surgery to remove the tube and assured me that my chances of IVF success would be the same after my unilateral salpingectomy.
All the nurses [RMA of Philadelphia] were extremely compassionate and helpful. They always called when they said they would. They relayed any information from the doctor and if I had questions, they would get the answer from the doctor and call back. They would call to remind me of medicines I needed to take and explained every step of the process. They made the process more bearable....The weakness is the billing department. They incorrectly billed several times. When I called to explain that they incorrectly billed, they weren't very pleasant to deal with.
How was your experience with Arthur Castelbaum at RMA of Pennsylvania?
Dr. Castelbaum was very positive and kept my spirits up during the low points of fertility treatments. He seemed confident that he would help get me pregnant and he did. There were some roadblocks that we had to get through but he always found the solution. He misdiagnosed me with unexplained infertility at first. During IVF, hydrosalpinx was found on my one fallopian tube. He quickly set up surgery to remove the tube and assured me that my chances of IVF success would be the same after my unilateral salpingectomy. Even though the diagnostic test missed the hydrosalpinx, I still felt confident with his care. It took longer than anticipated but the end result was a pregnancy. I'm currently 31 weeks and am forever grateful for his care.
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Pennsylvania?
Ask a lot of questions! He doesn't mind answering them
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Pennsylvania?
Dr. Castelbaum seemed to genuinely care and was always optimistic. He took the time to answer any questions me or my husband had. He thoroughly explained every step of the treatments he performed.
Describe your experience with the nursing staff at RMA of Pennsylvania.
All the nurses were extremely compassionate and helpful. They always called when they said they would. They relayed any information from the doctor and if I had questions, they would get the answer from the doctor and call back. They would call to remind me of medicines I needed to take and explained every step of the process. They made the process more bearable.
Describe your experience with RMA of Pennsylvania.
The strengths are the doctors and nursing staff. The weakness is the billing department. They incorrectly billed several times. When I called to explain that they incorrectly billed, they weren't very pleasant to deal with.
Describe the costs associated with your care under Arthur Castelbaum at RMA of Pennsylvania.
With my insurance, IUIs we're covered. I paid a $40 copay each visit. And I paid for the medicine out of pocket. I don't recall the medicine prices. For IVF, we paid all out of pocket. We did the RMA assure plan which costs in total with meds about $30,000
Describe Arthur Castelbaum's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
He suggested one embryo transfer at a time because of my age.
NPS
10
Doctor
Arthur Castelbaum
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
RMA of Pennsylvania
Langhorne
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
10
Age 31 - 32
Male Factor
Black or African-American
Income $0 - $49K
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Castelbaum has all my information ready for me. Anytime I ask a question he has an answer for me and does not go looking through notes he knows my situation and I by face...I can not think of a negative even when I probably should be contacting the nurse, if I contact Dr. he always answer my question without hesitation. I have had no disappointments and I have always been treated with respect. Dr. Castelbaum makes me feel very comfortable in not so comfortable situations.
The nurse and office staff [at RMA] are ok but at times they can be rude and very unprofessional at times. They do not always provide the information you need and when you ask they make it seem as if you are getting on their nerves...This clinic do not offer a patient portal so you have to go to the office for everything. There are several offices for your convenience. You can choose any office that works for you. The office staff can sometimes be rude if you go on a busy day and they show little concern once you become a patient but not active at the time. It seems they are only concerned with active or potential patients.
How was your experience with Arthur Castelbaum at RMA of Pennsylvania?
Dr. Castelbaum is great. I can not think of a negative even when I probably should be contacting the nurse, if I contact Dr. he always answer my question without hesitation. I have had no disappointments and I have always been treated with respect. Dr. Castelbaum makes me feel very comfortable in not so comfortable situations.
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Pennsylvania?
Ask questions if you do not understand. Dr. Castelbaum has patience and will go over anything you need so do not be scared to ask if you don’t know.
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Pennsylvania?
Dr. Castelbaum has all my information ready for me. Anytime I ask a question he has an answer for me and does not go looking through notes he knows my situation and I by face.
Describe the protocols Arthur Castelbaum used in your cycles at RMA of Pennsylvania and their degree of success.
I am in the beginning stage. We haven’t gotten to my protocol as of yet.
Describe your experience with the nursing staff at RMA of Pennsylvania.
The nurse and office staff are ok but at times they can be rude and very unprofessional at times. They do not always provide the information you need and when you ask they make it seem as if you are getting on their nerves.
Describe your experience with RMA of Pennsylvania.
This clinic do not offer a patient portal so you have to go to the office for everything. There are several offices for your convenience. You can choose any office that works for you. The office staff can sometimes be rude if you go on a busy day and they show little concern once you become a patient but not active at the time. It seems they are only concerned with active or potential patients.
Describe the costs associated with your care under Arthur Castelbaum at RMA of Pennsylvania.
I am uncertain. I started off with insurance but I am now self pay and am waiting to get exact self pay amount.
Describe Arthur Castelbaum's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
Dr. Castelbaum will only transfer one embryo if you are under a certain age (35).
NPS
10
Doctor
Arthur Castelbaum
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
RMA of Pennsylvania
Langhorne
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
2
NPS
2
Age 31
3 IUI
Unexplained
Income $100K - $199K
Teacher
2nd of 3 Docs
4 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Castlebaum immediately suggested IVF after we had gotten pregnant with our most recent IVF. The manner in which he discussed it was very cavalier and detached. When we finally asked about IVF packages and what he suggested for our situation, his response was "I always like a money back plan, " as if we were purchasing material goods.... We tried 3 IUIs with progesterone as this had worked (though resulted in miscarriage) with our 4th IUI. On the final IUI ,I asked if there was anything else and he said we could perhaps try Follistim (no real explanation why).
We really felt like a number there [RMA of Phil]....Nurses provided basic information but didn't offer helpful suggestions or further explanation. Really just felt as though they read from a script.... We had a nurse call on our 2nd cycle to tell us to "come in for insemination " when it was never discussed or explained prior.... they seemed content to just "go through the motions," and when the typical methods didn't work, they went right to IVF as though it was no big deal.
How was your experience with Arthur Castelbaum at RMA of Pennsylvania?
As stated before, RMA is fine if you have an easily fixable problem. Otherwise, RMA, and especially Castlebaum are content to just go through the motions and then immediately move to IVF when the typical treatments don't work. Our least personal experience was with Castlebaum.
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Pennsylvania?
Expect blunt information and insensitive jokes if you are sensitive . Do your research beforehand and have questions prepared. Question the statistics of treatments.
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Pennsylvania?
Dr. Castlebaum immediately suggested IVF after we had gotten pregnant with our most recent IVF. The manner in which he discussed it was very cavalier and detached. When we finally asked about IVF packages and what he suggested for our situation, his response was "I always like a money back plan, " as if we were purchasing material goods. This was a huge turnoff and a big reason for leaving RMA altogether.
Describe the protocols Arthur Castelbaum used in your cycles at RMA of Pennsylvania and their degree of success.
Castlebaum basically told us to request what we wanted if we weren't going to do IVF. He did not think outside the box or offer alternate options. We tried 3 IUIs with progesterone as this had worked (though resulted in miscarriage) with our 4th IUI. On the final IUI ,I asked if there was anything else and he said we could perhaps try Follistim (no real explanation why). We also added Ovidrel, and he told us it was up to us which day we used it rather than monitoring and figuring out the most optimal time. All 3 IUIs resulted in negative tests.
Describe your experience with the nursing staff at RMA of Pennsylvania.
Nurses provided basic information but didn't offer helpful suggestions or further explanation. Really just felt as though they read from a script.
Describe your experience with RMA of Pennsylvania.
 We really felt like a number there. This is something we've realized more as time goes on, especially with our current RE who is so specific and personal. A strength would be that overall,RMA is very successful. However, this is only true if you have an easily fixable issue. Friends have gotten pregnant there within only a few cycles. But with us, they seemed content to just "go through the motions," and when the typical methods didn't work, they went right to IVF as though it was no big deal. Everything seemed "scripted" in a way, without really trying to look for an issue and individualize our care.
Describe the costs associated with your care under Arthur Castelbaum at RMA of Pennsylvania.
Copays for office visits were $20.
Describe Arthur Castelbaum's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
No comment
What specific things went wrong at RMA of Pennsylvania?
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of Pennsylvania.
We had a nurse call on our 2nd cycle to tell us to "come in for insemination " when it was never discussed or explained prior.
NPS
2
Doctor
Arthur Castelbaum
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
5 of 5
Adaptability
1 of 5
NPS
2
Clinic
RMA of Pennsylvania
Abington
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unknown Success
NPS
8
NPS
9
Age 32 - 33
2 IVF
Male Factor
Poor Egg Quality
European
Income $100K - $199K
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Not sure
He [Dr. Castelbaum] is very responsive by email... very experienced, knowledgeable, caring, and personable doctor. He is straightforward about his decisions and doesn't shy away from giving bad news when he needs to. He takes the time to answer questions during appointments and will schedule consults as needed... If he doesn't know the answer, he will tell you. He is a great doctor with a great deal of experience, but there are a lot of unknowns in this field, and being a well-educated patient is so important.
The nurses and other staff in the surgery center [at RMA] are great. The doctors rotate, so you may not see the same doctor during each visit, but I do not mind this feature because it allows the clinic to be open every day... They are open every single day of the year, so you never have to worry about cycle timing due to the clinic being closed. Their surgery center is also very comfortable and easy to access, given that it is attached to their KOP office and shares much of the same staff.
How was your experience with Arthur Castelbaum at RMA of Pennsylvania?
Dr. Castelbaum is a very experienced, knowledgeable, caring, and personable doctor. He is straightforward about his decisions and doesn't shy away from giving bad news when he needs to. He takes the time to answer questions during appointments and will schedule consults as needed. He is very responsive by email, as are the nurses who work at RMA.
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Pennsylvania?
Don't shy away from asking questions, even if you are bumping up against the limits of knowledge in the field of Reproductive Endocrinology. If he doesn't know the answer, he will tell you. He is a great doctor with a great deal of experience, but there are a lot of unknowns in this field, and being a well-educated patient is so important.
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Pennsylvania?
Dr. Castelbaum and the RMA staff are busy, but take the time to greet and talk with everyone. This is especially true in the surgery center--the nurses there are truly kind and caring. The office usually runs on time and seems to prioritize getting patients in and out of the office within a reasonable amount of time. If there is something you need, they will put you in touch with the right person to get your questions answered.
Describe the protocols Arthur Castelbaum used in your cycles at RMA of Pennsylvania and their degree of success.
My first protocol was a typical antagonist protocol. It went worse than expected, given my age and other lab test results, but still yielded mature eggs that fertilized with ICSI. We decided to have another egg retrieval in order to bank more embryos prior to doing a transfer. Dr. Castelbaum recommended a micro flare protocol, which unfortunately yielded no mature eggs. We are trying again with another antagonist protocol.
Describe your experience with the nursing staff at RMA of Pennsylvania.
The RMA nurses are excellent and very communicative. They are also very compassionate and take the time to get to know you as a patient. They are quick to respond to email and phone calls. In any case, it is still important to take the time to keep yourself organized when it comes to your medication supply and dates for upcoming cycles, and notify them quickly if you notice any problems or discrepancies.
Describe your experience with RMA of Pennsylvania.
RMA as a clinic is excellent. They are open every single day of the year, so you never have to worry about cycle timing due to the clinic being closed. Their surgery center is also very comfortable and easy to access, given that it is attached to their KOP office and shares much of the same staff. The nurses and other staff in the surgery center are great. The doctors rotate, so you may not see the same doctor during each visit, but I do not mind this feature because it allows the clinic to be open every day.
NPS
8
Doctor
Arthur Castelbaum
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
NPS
9
Clinic
RMA of Pennsylvania
King of Prussia
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2017, Unsuccessful
NPS
10
NPS
10
Age 29 - 32
2 IUI
European
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
1 IUI With Other Docs
1 IVF With Other Docs
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Unsuccessful
My wife and I originally went for me to get inseminated and after many heartbreaks we turned to Dr. Castlebaum for my wife's insemination. After two iui procedures she became pregnant with our son. After the nurse called with the results he followed up with my wife to express his excitement.... To him it is not a job he genuinely wants you to have a baby and just wants to help you along your journey.
It [RMA of PA-Willow Grove] is bright and welcoming they have separate locations for consultations and where they tell you about billing so it is not all clinical. The rooms are warm and bright and the whole place is very clean. They have artist pictures on the wall a lot having to do with fertility that you can purchase if you like it.... From start to finish they were incredible with the loss and the BFP they were a great source of comfort and compassion I cannot say enough about the staff.
How was your experience with Arthur Castelbaum at RMA of Pennsylvania?
My wife and I originally went for me to get inseminated and after many heartbreaks we turned to Dr. Castlebaum for my wife's insemination. After two iui procedures she became pregnant with our son. After the nurse called with the results he followed up with my wife to express his excitement. After Tatum was born we sent Dr. Castlebaum a birth announcement he again called us to express his delight and tell us how adorable our son is. To him it is not a job he genuinely wants you to have a baby and just wants to help you along your journey. We had been to another place where all I can describe it as is being cattle herded we were literally just a number and a paycheck and with no fertility coverage that's not what you want. Dr. Castlebaum makes you feel like part of his family and when you're struggling to have a baby that is so important.
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Pennsylvania?
Ask him anything he loves questions and he loves to hatch the plan with you. He doesn't tell you what "his plan" is for you instead it's your collaboration.
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Pennsylvania?
I am in a same sex marriage and he listens to everything we have said along the way we even went to another doctor for Ivf and when we returned to him for my wife to get iui all he wanted to know was if we were successful at the other office. He's amazing and we will never seek care from anyone else again!
Describe the protocols Arthur Castelbaum used in your cycles at RMA of Pennsylvania and their degree of success.
Iui twice with me using letrezol and hcg trigger shot one was positive pregnancy that ended in mc the other did not work. With my wife he did two iui no med assist and the first did not work the second did!
Describe your experience with the nursing staff at RMA of Pennsylvania.
From start to finish they were incredible with the loss and the BFP they were a great source of comfort and compassion I cannot say enough about the staff.
Describe your experience with RMA of Pennsylvania.
It is bright and welcoming they have separate locations for consultations and where they tell you about billing so it is not all clinical. The rooms are warm and bright and the whole place is very clean. They have artist pictures on the wall a lot having to do with fertility that you can purchase if you like it.
Describe the costs associated with your care under Arthur Castelbaum at RMA of Pennsylvania.
I believe the iui was 1,000 plus the cost of meds but I'm not 100% sure I took a new job and it did have coverage for iui so with my wife there were specialist copay so 40.00 each visit. The sperm cost 890 per vial and we have purchased a total of 9 and if costs between 250-400 to ship.
NPS
10
Doctor
Arthur Castelbaum
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
RMA of Pennsylvania
Abington
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2010 - 2012, Successful
NPS
10
NPS
10
Age 37 - 39
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Ashkenazi Jewish
Operations
2nd of 2 Docs
2 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Castelbaum was shocked that my previous doctor hadn't don't any type of testing on me to determine why my cycles weren't producing many eggs... He's very fact based and delivers matter-of-factly so you have to be okay with that but he also has a warm bedside manner.
They tried their best to make my cycles the most cost effective they could and I honestly couldn't say enough good things about any of them from reception, nurses, billing, and of course, Dr. Castelbaum.
How was your experience with Arthur Castelbaum at RMA of Pennsylvania?
Dr. Castelbaum is an incredibly intelligent, capable and appreciative doctor. I want to start with that when I came back to visit with both my boys he was so genuinely touched, held each kid and truly appreciates the miracles he brings into the world. He is very straight forward with his information and also doesn't make assumption or judgments. I came from another clinic with unsuccessful IVF cycles and was referred to egg donation. I switched clinics for a 2nd opinion and Dr. Castelbaum was shocked that my previous doctor hadn't don't any type of testing on me to determine why my cycles weren't producing many eggs and why the ones retrieved were abnormal. He immediately ran some testing and did ultimately agree that egg donation was my best bet at having children while being able to experience pregnancy. He's very fact based and delivers matter-of-factly so you have to be okay with that but he also has a warm bedside manner. I loved him and would refer anyone to him. .
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Pennsylvania?
The staff, including Dr. Castelbaum always made me feel like a priority. They always welcomed my son in the office during my 2nd cycle, even helping to watch him while I was being seen. They always knew me, my background, my family and the current status of my cycle. They worked around my schedule and always fit me in. They tried their best to make my cycles the most cost effective they could and I honestly couldn't say enough good things about any of them from reception, nurses, billing, and of course, Dr. Castelbaum.
Describe your experience with the nursing staff at RMA of Pennsylvania.
Always knew me and my situation and current status. Very compassionate to what we were going through as patients. I wish I could remember some of their names because they were fabulous.
Describe the costs associated with your care under Arthur Castelbaum at RMA of Pennsylvania.
1st cycle -- approximately $47,000 2nd cycle -- approximately $3,500
NPS
10
Doctor
Arthur Castelbaum
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
NPS
10
Clinic
RMA of Pennsylvania
Langhorne
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2022, Successful
NPS
10
NPS
10
Age 30 - 35
1 IUI
1 IVF
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Castelbaum cares about his patients and takes all the necessary steps to ensure you are the driver of your care. His treatments are effective and he leads his RMA team with such poise...I got stuck with a thin lining before my frozen embryo transfer. This required more and more medication (injections) in order to thicken up my lining. It was tough but we got through it...[he] tailors an individualized approach to each patient
The [RMA of Philadelphia] clinic is well organized, easy to find and clean. Everything feels private with new technology. You don't really see other patients which I'm sure other patients are appreciative of. I have been to a few of their branch locations and all of their clinics are equally as pleasing...Diagnostics: $1,000. Medicated cycle (Clomid with IUI): $2,000. IVF- cycle one: $8,000; cycle two: $7,000
How was your experience with Arthur Castelbaum at RMA of Pennsylvania?
Dr. Castelbaum cares about his patients and takes all the necessary steps to ensure you are the driver of your care. His treatments are effective and he leads his RMA team with such poise. Dr. Castelbaum forms caring relationships with his patients as we all have the same ultimate goal.
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Pennsylvania?
listen and take notes, it's a lot of information and a lot to take in.
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Pennsylvania?
Dr. Castelbaum is informative, straight-forward and tailors an individualized approach to each patient. He is passionate about what he does and it shows.
Describe the protocols Arthur Castelbaum used in your cycles at RMA of Pennsylvania and their degree of success.
My egg retrieval went swimmingly but I got stuck with a thin lining before my frozen embryo transfer. This required more and more medication (injections) in order to thicken up my lining. It was tough but we got through it.
Describe your experience with the nursing staff at RMA of Pennsylvania.
The nursing staff treats you as their own. It is a community feel and you become a part of their RMA family. Very warm, welcoming, receptive, and genuinely wants to know about you and the hopes for your family.
Describe your experience with RMA of Pennsylvania.
The clinic is well organized, easy to find and clean. Everything feels private with new technology. You don't really see other patients which I'm sure other patients are appreciative of. I have been to a few of their branch locations and all of their clinics are equally as pleasing.
Describe the costs associated with your care under Arthur Castelbaum at RMA of Pennsylvania.
Diagnostics: $1,000. Medicated cycle (Clomid with IUI): $2,000. IVF- cycle one: $8,000; cycle two: $7,000
Describe Arthur Castelbaum's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
eSET and FET is the way to go.
NPS
10
Doctor
Arthur Castelbaum
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
NPS
10
Clinic
RMA of Pennsylvania
Langhorne
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2020, Successful
NPS
10
NPS
9
Age 32 - 37
4 IUI
2 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
East Asian
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Surrogacy With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Castelbaum was such a great doctor. He showed compassions and supportive during the entire process. He wants everything to go smoothly especially in times that is an uncomfortable phase in your life. He will help you and guide you all through out. Hes also comforting in times we had failed procedure but gave you assurance and very accomodating and knowledgeable in his practice...
The wait time during appointment is good. The [RMA of Philadelphia] staff bedside manner and promptness is excellent. From the staff to the nurse to the doctor they were all welcoming...The nursing staff were all friendly and accommodating. If you have questions you can call them and responds very well...My last IVF treatment cost is 14500$ and medications is 3500$
How was your experience with Arthur Castelbaum at RMA of Pennsylvania?
Dr Castelbaum was such a great doctor. He showed compassions and supportive during the entire process. He wants everything to go smoothly especially in times that is an uncomfortable phase in your life. He will help you and guide you all through out. Hes also comforting in times we had failed procedure but gave you assurance and very accomodating and knowledgeable in his practice. We are thankful for him and recommended him to several of my friends.
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Pennsylvania?
I highly recommend Dr Castelbaum to future client beacause his experitise and knowledgeable will help them in achieving their goals.
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Pennsylvania?
He listens very well to our concerns and respectively open suggestions to his expertise
Describe the protocols Arthur Castelbaum used in your cycles at RMA of Pennsylvania and their degree of success.
I did traditional IVf and mini round IVF protocols the difference is just the injectable dosage but other treatment protocol is the same
Describe your experience with the nursing staff at RMA of Pennsylvania.
The nursing staff were all friendly and accommodating. If you have questions you can call them and responds very well.
Describe your experience with RMA of Pennsylvania.
The overall clinics staff and doctors were highly recommended. The wait time during appointment is good. The staff bedside manner and promptness is excellent. From the staff to the nurse to the doctor they were all welcoming.
Describe your experience with your monitoring appointments at RMA of Pennsylvania.
You can go in for your monitoring for your convenient time
Describe the costs associated with your care under Arthur Castelbaum at RMA of Pennsylvania.
My last IVF treatment cost is 14500$ and medications is 3500$
Describe Arthur Castelbaum's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
The clinic preferred single transfer to avoid multiple birth and other gestational problems.
NPS
10
Doctor
Arthur Castelbaum
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
NPS
9
Clinic
RMA of Pennsylvania
Abington
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2014 - 2020, Successful
NPS
10
NPS
10
Age 30 - 36
Diminished Ovarian Reserve
Poor Egg Quality
Income $200K - $499K
1st of 2 Docs
Donor Eggs With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Dr Castelbaum was honest and explained things in a way we understood. He never made us feel rushed, pressured us to spend more or pursue treatments that would not be successful. We always could count on his honesty and realistic input. He was always compassionate and patient too...He is a big advocate for eSET.
[our nurse] was patient kind and thorough. She was quick to respond and worked so hard for us...RMA is excellent. I travelled from out of state twice to receive treatment with them...out of state frozen embryo transfer of donor embryo $5,000. medication was $2000...They just have a wonderful team...My only extra advice would be to ask for the financial info ahead of treatment so you are not surprised.
How was your experience with Arthur Castelbaum at RMA of Pennsylvania?
Dr Castelbaum was honest and explained things in a way we understood. He never made us feel rushed, pressured us to spend more or pursue treatments that would not be successful. We always could count on his honesty and realistic input. He was always compassionate and patient too.
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Pennsylvania?
If you have questions, ask. He has a wealth of information, research and experience. He knows what he is doing. He wants everyone to feel empowered j. their decisions through the process - so if you feel unsure you should ask why and he will gladly give research to back up his methods.
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Pennsylvania?
Dr Castlebaum was always quick to respond to questions, was kind and always made me feel like a valued patient.
Describe your experience with your nurse at RMA of Pennsylvania. (Assigned nurse: Dana)
Dana was patient kind and thorough. She was quick to respond and worked so hard for us.
Describe your experience with RMA of Pennsylvania.
RMA is excellent. I travelled from out of state twice to receive treatment with them. The entire office is quick to respond and polite. The nurses and doctors are through (even if it’s not your primary doctor they review things so thoroughly). We loved the embryologists and the surgical nurses as well. They just have a wonderful team. RMA is up to date on research and have excellent pregnancy rates. I’d highly recommend looking them up on SART. My only extra advice would be to ask for the financial info ahead of treatment so you are not surprised.
Describe the costs associated with your care under Arthur Castelbaum at RMA of Pennsylvania.
out of state frozen embryo transfer of donor embryo $5,000. medication was $2000
Describe Arthur Castelbaum's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
He is a big advocate for eSET.
NPS
10
Doctor
Arthur Castelbaum
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
RMA of Pennsylvania
Langhorne
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
9
NPS
9
Age 34 - 35
4 IUI
European
Income $100K - $199K
2nd of 2 Docs
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
He [Dr. Arthur Castelbaum] has been very affirming of LGBTQ+ identified patients and has a great sense of humor...We did 4 rounds of IUI with clomid and an ovidrel trigger for each attempt. I was not diagnosed with any infertility - but since we are a same-sex couple, we went to RMA... the next recommendation is IVF...Dr. Castelbaum has been warm, friendly, kind, and funny. He made a point to ask about what my wife and I did for living and seemed to recognize us and remember us during our meetings. He was also very affirming of us as a same-sex couple.
We live in Central PA - so it’s nice having the clinic [RMA] so close. It was slightly inconvenient that any surgical procedures, as well as anything on the weekend, needs to be done at the King of Prussia office...We did 4 rounds of IUI with clomid and an ovidrel trigger for each attempt. I was not diagnosed with any infertility - but since we are a same-sex couple, we went to RMA. Insurance does not cover any of our treatments, so the next recommendation is IVF.
How was your experience with Arthur Castelbaum at RMA of Pennsylvania?
Dr. Castelbaum has a wonderful personality that matched my wife and I so well. He is clearly knowledgeable and was honest with us about his recommendations. He was willing to hear our concerns and seemed to genuinely care about us during the process.
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Pennsylvania?
He has been very affirming of LGBTQ+ identified patients and has a great sense of humor.
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Pennsylvania?
Dr. Castelbaum has been warm, friendly, kind, and funny. He made a point to ask about what my wife and I did for living and seemed to recognize us and remember us during our meetings. He was also very affirming of us as a same-sex couple.
Describe the protocols Arthur Castelbaum used in your cycles at RMA of Pennsylvania and their degree of success.
We did 4 rounds of IUI with clomid and an ovidrel trigger for each attempt. I was not diagnosed with any infertility - but since we are a same-sex couple, we went to RMA. Insurance does not cover any of our treatments, so the next recommendation is IVF.
Describe your experience with your nurse at RMA of Pennsylvania. (Assigned nurse: Melissa Zegley )
Melissa is the person we saw most often and I cannot say enough about her intelligence, compassion, and care. She’s the best!
Describe your experience with RMA of Pennsylvania.
We live in Central PA - so it’s nice having the clinic so close. It was slightly inconvenient that any surgical procedures, as well as anything on the weekend, needs to be done at the King of Prussia office - but it could be worse!
Describe the costs associated with your care under Arthur Castelbaum at RMA of Pennsylvania.
We had to pay for everything except for diagnostic tests.
NPS
9
Doctor
Arthur Castelbaum
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
NPS
9
Clinic
RMA of Pennsylvania
Mechanicsburg (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018 - 2019, Successful
NPS
10
NPS
10
Age 28 - 29
Unexplained
Income $100K - $199K
1st of 3 Docs
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Arthur Castelbaum] made my husband & I feel comfortable right from the beginning. Unfortunately our insurance didn’t cover fertility and he was amazing every step of the way to help us and keep it as reasonable as possible...We fell in the category of unknown fertility issues. We originally started with Clomid for a few months but still no success. We then tried IUI, the 1st time was a success unfortunately ended with a miscarriage at 9 weeks. We tried another IUI and we’ve been successful this far. We are going on 12 weeks and hoping for an amazing outcome.
The drs & staff [at RMA of Philadelphia] were wonderful from beginning to end. They never made you feel like a number and always made you feel at home. I would recommend this office to anyone. I was definitely satisfied with my experience...The nursing staff was amazing as well. You spend a lot of time in the office when going through fertility and you build friendships with them. They always made me feel comfortable...
How was your experience with Arthur Castelbaum at RMA of Pennsylvania?
He made my husband & I feel comfortable right from the beginning. Unfortunately our insurance didn’t cover fertility and he was amazing every step of the way to help us and keep it as reasonable as possible.
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Pennsylvania?
You will not be disappointed.
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Pennsylvania?
Dr Castelbaum was truly amazing. He made my husband & I feel as comfortable as possible.
Describe the protocols Arthur Castelbaum used in your cycles at RMA of Pennsylvania and their degree of success.
We fell in the category of unknown fertility issues. We originally started with Clomid for a few months but still no success. We then tried IUI, the 1st time was a success unfortunately ended with a miscarriage at 9 weeks. We tried another IUI and we’ve been successful this far. We are going on 12 weeks and hoping for an amazing outcome.
Describe your experience with the nursing staff at RMA of Pennsylvania.
The nursing staff was amazing as well. You spend a lot of time in the office when going through fertility and you build friendships with them. They always made me feel comfortable.
Describe your experience with RMA of Pennsylvania.
The drs & staff were wonderful from beginning to end. They never made you feel like a number and always made you feel at home. I would recommend this office to anyone. I was definitely satisfied with my experience.
Describe the costs associated with your care under Arthur Castelbaum at RMA of Pennsylvania.
I honestly don’t remember each cost as my insurance did not cover fertility treatment
NPS
10
Doctor
Arthur Castelbaum
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
RMA of Pennsylvania
Langhorne
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2010 - 2017, Successful
NPS
10
NPS
10
Age 25 - 32
11 IUI
PCOS
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr castelbaum is extremely empathetic and caring. He explained thoroughly his concerns with my pcos and extreme follicle growths and the chance of many multiples. He gave me choices and his input which I appreciated... He played with dosage of medication and switched from oral to injectables. He monitored my follicles frequently by ultrasound. Ordered hsg to check for Fallopian tube blockage... As scary as it is, he wants the best for you and to do everybody he can for you he successful
Clean, many locations, quick service, team approach, quiet. The staff [RMA of Phila] are always available for questions and helpful in going over billing and procedures if need. The staff can make you smile even after the worst news and work with you over outrageous outstanding bills... Billing was very helpful. They explained the costs with you prior to procedures and go over insurance policy. They are willing to set up payment plans
How was your experience with Arthur Castelbaum at RMA of Pennsylvania?
Dr castelbaum is extremely empathetic and caring. He explained thoroughly his concerns with my pcos and extreme follicle growths and the chance of many multiples. He gave me choices and his input which I appreciated
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Pennsylvania?
Believe in him. As scary as it is, he wants the best for you and to do everybody he can for you he successful
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Pennsylvania?
Extremely compassionate. Took time to go over results and the effects of my PCOS
Describe the protocols Arthur Castelbaum used in your cycles at RMA of Pennsylvania and their degree of success.
He played with dosage of medication and switched from oral to injectables. He monitored my follicles frequently by ultrasound. Ordered hsg to check for Fallopian tube blockage
Describe your experience with the nursing staff at RMA of Pennsylvania.
Hardworking, helpful, compsssionate. always smiling
Describe your experience with RMA of Pennsylvania.
Clean, many locations, quick service, team approach, quiet. The staff are always available for questions and helpful in going over billing and procedures if need. The staff can make you smile even after the worst news and work with you over outrageous outstanding bills
Describe the costs associated with your care under Arthur Castelbaum at RMA of Pennsylvania.
Billing was very helpful. They explained the costs with you prior to procedures and go over insurance policy. They are willing to set up payment plans
NPS
10
Doctor
Arthur Castelbaum
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
RMA of Pennsylvania
Abington
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2011 - 2016, Unknown Success
NPS
10
NPS
9
Age 28 - 33
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Black or African-American
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Great doctor! Very compassionate and caring! Worked hard to achieve a pregnancy and was willing to try anything. Great bedside manner. Took the time to find out different treatment plans and ultimately wanted to help us achieve a pregnancy by any means.... Struggled with a thin lining. Dr. Castelbaum attempted numerous protocols to try and thicken uterine lining with different forms of estrogen. Tried Neupogen washes in uterus, vaginal viagara, acupuncture.
Great clinic [RMA of Phil]. Ran smoothly. No issues with any dept. All offices were welcoming! All depts were a plus to work with. Nurses/front desk employees were nice and helpful. Loved going to the different offices.... Great great nursing staff! Everyone was compassionate and caring. They were right there every step of the way offering encouragement, etc.... Extremely costly. Did Donor Egg with a known donor and three frozen embryo transfers.
How was your experience with Arthur Castelbaum at RMA of Pennsylvania?
Great doctor! Very compassionate and caring! Worked hard to achieve a pregnancy and was willing to try anything. Great bedside manner. Took the time to find out different treatment plans and ultimately wanted to help us achieve a pregnancy by any means.
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Pennsylvania?
Stay positive. Ask questions.
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Pennsylvania?
Very good Bed side manner. Caring and compassionate
Describe the protocols Arthur Castelbaum used in your cycles at RMA of Pennsylvania and their degree of success.
Struggled with a thin lining. Dr. Castelbaum attempted numerous protocols to try and thicken uterine lining with different forms of estrogen. Tried Neupogen washes in uterus, vaginal viagara, acupuncture.
Describe your experience with the nursing staff at RMA of Pennsylvania.
Great great nursing staff! Everyone was compassionate and caring. They were right there every step of the way offering encouragement, etc.
Describe your experience with RMA of Pennsylvania.
Great clinic. Ran smoothly. No issues with any dept. All offices were welcoming! All depts were a plus to work with. Nurses/front desk employees were nice and helpful. Loved going to the different offices.
Describe the costs associated with your care under Arthur Castelbaum at RMA of Pennsylvania.
Extremely costly. Did Donor Egg with a known donor and three frozen embryo transfers.
Describe Arthur Castelbaum's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
First cycle he transferred two embryos. Second and third cycle, only one embryo. Moving forward I think one embryo is the new normal to prevent premature birth of multiples.
NPS
10
Doctor
Arthur Castelbaum
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
9
Clinic
RMA of Pennsylvania
Langhorne
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 43
Endometriosis
Unexplained
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Doctor Castelbaum was very friendly and made sure we understood all the procedures and tests. He gladly answered all our questions and was available to have personal consultation at any time we needed...very knowledgeable and went above and beyond to explain the treatment at personal consultations and answered all the questions we had...relied on doctors expertise and realized it was better to do single...
Nursing staff [at RMA of Philadelphia] was very helpful and communicated very effectively. Answered all the questions we had and explained the procedures...They are very efficient and fast with scheduling and doctors visits. Always tried to accommodate to my schedule, always polite, patient and knowledgeable. Eager to answer any questions we would have...Doctor Castelbaum was very friendly and made sure we understood all the procedures and tests. He gladly answered all our questions and was available to have personal consultation at any time we needed...
How was your experience with Arthur Castelbaum at RMA of Pennsylvania?
Doctor Castelbaum was very friendly and made sure we understood all the procedures and tests. He gladly answered all our questions and was available to have personal consultation at any time we needed.
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Pennsylvania?
Be very patient, optimistic and trust the professional.
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Pennsylvania?
Doctor was very knowledgeable and went above and beyond to explain the treatment at personal consultations and answered all the questions we had.
Describe your experience with your nurse at RMA of Pennsylvania. (Assigned nurse: Heather Olah, Cheri Garlena)
Nursing staff was very helpful and communicated very effectively. Answered all the questions we had and explained the procedures.
Describe your experience with RMA of Pennsylvania.
They are very efficient and fast with scheduling and doctors visits. Always tried to accommodate to my schedule, always polite, patient and knowledgeable. Eager to answer any questions we would have.
Describe Arthur Castelbaum's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
Initially we would prefer to have multiple embryos transferred but relied on doctors expertise and realized it was better to do single. Otherwise we would loose all our embryos until we figured out the problem I experienced.
NPS
10
Doctor
Arthur Castelbaum
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
RMA of Pennsylvania
King of Prussia
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
3
NPS
5
Age 30 - 31
1 IVF
1 Egg Freezing
Recurrent Pregnancy Loss
European
Income $50K - $99K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Arthur Castelbaum has a] Very good bedside manner and patience. Did not personalize my treatment or change protocol after multiple losses. Was willing to discuss other treatment options but would not prescribe himself. Referred to different doctors and forced to jump through hoops...Do not use if you have a history of miscarriages...Only willing to do single embryo transfer...Will only seem patients between 7-10 am no matter the circumstances Always on time.
Poor scheduling [at RMA of Philadelphia]. Not willing to work around your schedule. Will only seem patients between 7-10 am no matter the circumstances Always on time. Friendly and clean environment. Comfortable waiting area...The nursing staff was wonderful...[Dr. Arthur Castelbaum has a] Very good bedside manner and patience. Did not personalize my treatment or change protocol after multiple losses. Was willing to discuss other treatment options but would not
How was your experience with Arthur Castelbaum at RMA of Pennsylvania?
Very good bedside manner and patience. Did not personalize my treatment or change protocol after multiple losses. Was willing to discuss other treatment options but would not prescribe himself. Referred to different doctors and forced to jump through hoops.
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Pennsylvania?
Do not use if you have a history of miscarriages
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Pennsylvania?
Good bedside manner. Did not personalize my care or protocol.
Describe your experience with the nursing staff at RMA of Pennsylvania.
The nursing staff was wonderful
Describe your experience with RMA of Pennsylvania.
Poor scheduling. Not willing to work around your schedule. Will only seem patients between 7-10 am no matter the circumstances Always on time. Friendly and clean environment. Comfortable waiting area.
Describe the costs associated with your care under Arthur Castelbaum at RMA of Pennsylvania.
It was covered under insurance
Describe Arthur Castelbaum's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
Only willing to do single embryo transfer
What specific things went wrong at RMA of Pennsylvania?
  • Failed to call with results
Describe the specific things that went wrong at RMA of Pennsylvania.
Only one time did they fail to call me with results. Otherwise the staff was excellent
NPS
3
Doctor
Arthur Castelbaum
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
2 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
1 of 5
NPS
5
Clinic
RMA of Pennsylvania
King of Prussia
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2018, Unknown Success
NPS
10
NPS
10
Age 28
2 Fertility Medications
PCOS
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr castlebaum is a great doctor. It’s too early in my treatment to really know what’s going on. I think he’s done a good job so far. I’m a little disappointed with how my last appointment went, only because there was information I’ve given him from the beginning and it felt like he never addressed it before... I had and hsg test done which was painful and I was in a lot of pain for a few days. Otherwise all tests were bearable. Medication was fine so far
This specific clinic [RMA of Philadelphia] is great. They have multiple locations which is convenient. There are multiple doctors as well. So far I really like it. I’m happy with how things are going and I highly recommend them....The nursing staff is lovely. They’re helpful and understanding....The nursing staff is lovely. They’re helpful and understanding.... Dr castlebaum is a great doctor. It’s too early in my treatment to really know what’s going on. I think he’s done a good job so far.
How was your experience with Arthur Castelbaum at RMA of Pennsylvania?
Dr castlebaum is a great doctor. It’s too early in my treatment to really know what’s going on. I think he’s done a good job so far. I’m a little disappointed with how my last appointment went, only because there was information I’ve given him from the beginning and it felt like he never addressed it before
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Pennsylvania?
Make sure you give all information
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Pennsylvania?
I felt comfortable and like he understood
Describe the protocols Arthur Castelbaum used in your cycles at RMA of Pennsylvania and their degree of success.
I had and hsg test done which was painful and I was in a lot of pain for a few days. Otherwise all tests were bearable. Medication was fine so far
Describe your experience with the nursing staff at RMA of Pennsylvania.
The nursing staff is lovely. They’re helpful and understanding.
Describe your experience with RMA of Pennsylvania.
This specific clinic is great. They have multiple locations which is convenient. There are multiple doctors as well. So far I really like it. I’m happy with how things are going and I highly recommend them.
NPS
10
Doctor
Arthur Castelbaum
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
NPS
10
Clinic
RMA of Pennsylvania
Langhorne
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Successful
NPS
10
NPS
10
Age 28 - 29
1 IUI
Anovulation
Male Factor
PCOS
Income $50K - $99K
1st of 3 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Arthur Castelbaum] explains everything the first visit, gives you options, and if things don’t work he reevaluates. Very kind and was just as happy that we were pregnant as we were!...He was kind and explained everything thoroughly. I wasn’t another number...We had done clomid and timed intercourse. Letrozole and timed intercourse. Clomid, ovidril, and iui twice.
Strengths [at RMA of Philadelphia] are availability- it was great to go before work and be in and out...Parking was easy and a ton of locations. Hours were great and they literally were open all the time. You never know when you’re going to ovulate!...They [the nurses] were sad when I miscarried and treated me so kindly. They also cheered when I took a test and was pregnant.
How was your experience with Arthur Castelbaum at RMA of Pennsylvania?
He explains everything the first visit, gives you options, and if things don’t work he reevaluates. Very kind and was just as happy that we were pregnant as we were! His office was awesome and the nurses were great. I loved everyone there. When I had to see other doctors or the nurse practitioner for procedures, they had the same bedside manner and were great
What's one piece of advice would you give a prospective patient of Arthur Castelbaum at RMA of Pennsylvania?
Ask questions and be open minded.
During treatment, were you treated like a number or a human with Arthur Castelbaum at RMA of Pennsylvania?
He was kind and explained everything thoroughly. I wasn’t another number.
Describe the protocols Arthur Castelbaum used in your cycles at RMA of Pennsylvania and their degree of success.
We had done clomid and timed intercourse. Letrozole and timed intercourse. Clomid, ovidril, and iui twice.
Describe your experience with the nursing staff at RMA of Pennsylvania.
They were sad when I miscarried and treated me so kindly. They also cheered when I took a test and was pregnant.
Describe your experience with RMA of Pennsylvania.
Strengths are availability- it was great to go before work and be in and out. No cons but maybe to be closer to where I moved now! Parking was easy and a ton of locations. Hours were great and they literally were open all the time. You never know when you’re going to ovulate!
NPS
10
Doctor
Arthur Castelbaum
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
RMA of Pennsylvania
Langhorne
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5

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