Ashley Wiltshire

Columbia University

Rated 10
Strongly recommend: 98%Neutral: 2%10
98% strongly recommend
25 reviews
Humanity
10
10
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.9
9.9
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.9
6.9
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.3
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Univ of Connecticut
Residency
Morehouse School of Medicine
Fellowship
New York University

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Ashley Wiltshire works in 1 office at

Columbia University
Rated 9.3
Strongly recommend: 86%Neutral: 9%Don't recommend: 5%9.3

Explore Clinic
New York
5 Columbus Circle
New York, NY 10019

25 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023 - 2024, Successful
NPS
10
NPS
10
Age 34 - 35
1 IVF
Unexplained
European
Black or African-American
Income $200K - $499K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Wiltshire is brilliant and kind. She went above and beyond in providing me with the best care possible...She remembered the little things (small life details that I shared during our visits) as well as the big things (both my partner and I’s blood type)...strategy was very specific to my needs as a patient
CUMC is always busy, but I never felt rushed and always left feeling empowered and ready for what was next...was nothing short of exceptional...never experienced long waits for appointments, and the facility was impeccably clean, boasting state-of-the-art equipment that instilled confidence in their capabilities
How was your experience with Ashley Wiltshire at Columbia University?
Dr. Wiltshire is brilliant and kind. She went above and beyond in providing me with the best care possible. CUMC is always busy, but I never felt rushed and always left feeling empowered and ready for what was next. I fully trusted Dr. Wiltshire with my care. She remembered the little things (small life details that I shared during our visits) as well as the big things (both my partner and I’s blood type). Graduating from CUMC was bittersweet- exciting because I left pregnant with my first child and sad because I was leaving the most incredible care team that made me feel so well cared for during one of the most difficult seasons of my life.
What's one piece of advice would you give a prospective patient of Ashley Wiltshire at Columbia University?
Almost 1 year ago, I was reading the answers that people had provided for this question on Dr. Wiltshire. Shortly after, I made my first appointment with her and I truly believe it was one of the best decisions I’ve made in my life. My piece of advice would be just be yourself. The reason why my care was so phenomenal was because Dr. Wiltshire tailored her care to fit my specific needs. She is brilliant but she is also incredibly caring and will go above and beyond to ensure your comfort.
During treatment, were you treated like a number or a human with Ashley Wiltshire at Columbia University?
Dr. Wiltshire was quick to pick up that I’m a patient that likes to be very involved in the process. I ask questions, I do research and I need to feel informed. She came to every appointment prepared to explain a procedure or test result and made sure all of my questions were answered before seeing her next patient. It was evident that she cared about me as a patient, but also as a human. I trusted her fully throughout my time at CUFC and after (my current OB was recommended by Dr. Wiltshire).
Describe the protocols Ashley Wiltshire used in your cycles at Columbia University and their degree of success.
My strategy was very specific to my needs as a patient. The first month or so was labs and ultrasound to help build a game plan. Once we had those results, Dr. Wiltshire walked me through the benefits and risks of each option. Once we determined the best path for me and my husband, I was given a thorough explanation of what was to come. Dr. Wiltshire explained every lab/ultrasound, making me feel involved in the process. When it came time for the transfer she introduced the entire team and explained every step of the process. After my pregnancy was confirmed, I had mentioned I’d had very mild spotting and while many doctors would’ve said it’s common to have spotting early on, she was able to identify that due to my blood type (along with my partners blood type) that I come in for a Rhogam shot. To this day, I’m incredibly thankful that instead of dismissing a common symptom she reviewed my file and acted quickly to lower my risk for potential issues.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Kathryn Klinger)
I had the privilege of being under the care of Nurse Kate, and I can confidently say she is exceptional. Kate kept me informed, listened attentively, and demonstrated a genuine passion for patient care. Her meticulous organization, clear communication, and unwavering dedication make her stand out. With her and Dr. Wiltshire, I truly felt like I was working with the Dream Team.
Describe your experience with Columbia University.
My journey with CUFC was nothing short of exceptional. From the moment I walked in, it was evident that this fertility center operated like a well-oiled machine. I never experienced long waits for appointments, and the facility was impeccably clean, boasting state-of-the-art equipment that instilled confidence in their capabilities. What truly sets CUFC apart is its dedication to fertility research. As a leader in the field, I felt reassured knowing that I was working with some of the brightest minds in the industry. The doctors at CUFC not only provided expert medical care but also offered innovative solutions backed by the latest research, giving me hope and confidence throughout my journey. I wholeheartedly recommend CUFC to anyone seeking fertility treatment. Their seamless operation, commitment to excellence, and pioneering research make them a top choice for anyone navigating the challenges of infertility.
Describe the costs associated with your care under Ashley Wiltshire at Columbia University.
Most of my care was partially covered by insurance. I hit my deductible early on after all of the preliminary work (labs/ultrasounds/erc.). All in - I probably paid around $5k - $7k out of pocket.
Describe Ashley Wiltshire's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
I expressed an interest in a multiple embryo transfer. I valued Dr. Wiltshire’s opinion and trusted her care and genuinely wanted to hear her advice. She recommended an eSET and based on her feedback I was aligned with her approach and didn't feel the need to push back.
10
Doctor
Ashley Wiltshire
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2024, Successful
NPS
10
NPS
10
Age 32
1 Egg Freezing
Diminished Ovarian Reserve
Ashkenazi Jewish
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Wiltshire is one of the most humane, empathetic, and kind doctors I've ever had. I always felt very secure under her care and trust her judgment completely. She continually reminded me of my autonomy as a patient and went through all the possible options and outcomes with me in terms of my situation (diminished ovarian reserve). She was always very respectful and left room for patient questions. She was also cognizant of my financial limitations, which I really appreciated. I won't forget her kindness and I look forward to working with her in the future for another freezing cycle.
Dr. Wiltshire is exceptional and everyone at Columbia Fertility has a wonderful bedside manner. The only difficulty I encountered was in administering some of the medications...and the video provided wasn't the best at clarifying this. After getting the hang of it everything went smoothly, however, and Columbia does have 24-7 on-call nurses and doctors who are available to speak after hours...Nurse Kate was very compassionate and kind throughout the whole process. She was reassuring and responsive and answered all my questions, both over email and over the phone. I hope to work with her again in my next cycle.
How was your experience with Ashley Wiltshire at Columbia University?
Dr. Wiltshire has the rare quality of being deeply compassionate without ever being condescending. She was there from start to finish of the egg freezing cycle and is extremely prompt over email, even writing after hours and calling personally to give updates about cycle developments. She also has a great sense of humor, which I really appreciated during such a stressful and emotional time. I felt entirely at ease with her and trust her entirely.
What's one piece of advice would you give a prospective patient of Ashley Wiltshire at Columbia University?
Whenever I met with Dr. Wiltshire she made sure I knew that there was time for me to ask questions, and I would recommend doing this if you have questions; Dr. Wiltshire and her team are incredibly responsive and caring and I found it very helpful to get her insight on the questions I had.
During treatment, were you treated like a number or a human with Ashley Wiltshire at Columbia University?
Dr. Wiltshire is one of the most humane, empathetic, and kind doctors I've ever had. I always felt very secure under her care and trust her judgment completely. She continually reminded me of my autonomy as a patient and went through all the possible options and outcomes with me in terms of my situation (diminished ovarian reserve). She was always very respectful and left room for patient questions. She was also cognizant of my financial limitations, which I really appreciated. I won't forget her kindness and I look forward to working with her in the future for another freezing cycle.
Describe the protocols Ashley Wiltshire used in your cycles at Columbia University and their degree of success.
I did one cycle of egg freezing with Dr. Wiltshire and was on around nine days of injections before retrieval. I was placed on Clomid, Menopur, Gonal, Cetrotide, and ultimately Pregnyl and HCG for the trigger shot (I was placed on higher doses because I have a low AMH level and diminished ovarian reserve). At one point in the cycle it looked like only about 25% of my follicles were responding to treatment, so Dr. Wiltshire increased my Gonal and we ended up getting almost twice as many eggs to respond with this adjustment. I appreciate how conscientious Dr. Wiltshire was in her assessments of my treatment plan.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Nurse Kathryn Klinger)
Nurse Kate was very compassionate and kind throughout the whole process. She was reassuring and responsive and answered all my questions, both over email and over the phone. I hope to work with her again in my next cycle.
Describe your experience with Columbia University.
Dr. Wiltshire is exceptional and everyone at Columbia Fertility has a wonderful bedside manner. The only difficulty I encountered was in administering some of the medications; during the first couple uses it was hard to figure out how Gonal worked, and the video provided wasn't the best at clarifying this. After getting the hang of it everything went smoothly, however, and Columbia does have 24-7 on-call nurses and doctors who are available to speak after hours.
Describe the costs associated with your care under Ashley Wiltshire at Columbia University.
Fully out-of-pocket: $8000 for the freezing cycle, $600 for anesthesia, and $3,500 for medications from an outside pharmacy. $1,200 for each year of storage after the first year, during which there is no charge.
Describe Ashley Wiltshire's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
N/A
10
Doctor
Ashley Wiltshire
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 30
1 Egg Freezing
1 Embryo Freezing
South Asian
Latinx
Income $200K - $499K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Wiltshire’s experience & knowledge combined with her bedside manner makes her the ideal professional to navigate a mentally and physically daunting journey...extremely knowledgeable and reached out via phone and email to clearly communicate the meaning of results, nexts steps and the resources available throughout the process...Dr. Wiltshire’s attention to my case and quality of care did not waiver
The experience was top tier and I would recommend CU’s medical care to anyone. Personally, a key reassuring component of my care was knowing that I had a network of doctors with various specialties available as needed. Being bounced around to navigating different offices and insurance protocols is one of the most stressful things about seeking healthcare— CU’s system provided a seamless patient experience that gave me the space to focus on my health.
How was your experience with Ashley Wiltshire at Columbia University?
Words cannot express how grateful & I am to have had Dr. Wiltshire as my doctor, but I will surely try! I emphatically recommend selecting Dr. Wiltshire for your fertility journey. I began my journey nervous, overwhelmed and with many questions. Yet, all nervousness dissipated in lieu of the extremely knowledgeable, empathetic and professional bedside manner of Dr. Wiltshire. During our initial consultation, she took my personal history with care, answered every question I had -no matter how small, and laid out a clear plan of care. During the hormone cycle, the nursing/ medication staff becomes your main contact, but Dr. Wiltshire’s attention to my case and quality of care did not waiver. When I had questions about my treatment, symptoms etc. via email or voice message, Dr. Wiltshire swiftly responded, with an attention to detail I’ve never experienced under any doctor’s care. Dr. Wiltshire and the supporting staff acted so synchronously that I was never concerned about falling through the cracks. Day of my egg retrieval, Dr. Wiltshire was literally the last confident & reassuring voice I heard (responding to my last nervous procedural question) before the anesthesia kicked in, and the first staff person I remember speaking to in post-op recovery.
What's one piece of advice would you give a prospective patient of Ashley Wiltshire at Columbia University?
Breathe easy, because you are in good hands! Additionally, do not feel nervous to ask questions. Dr. Wiltshire’s experience & knowledge combined with her bedside manner makes her the ideal professional to navigate a mentally and physically daunting journey.
During treatment, were you treated like a number or a human with Ashley Wiltshire at Columbia University?
I was treated with care and compassion throughout the process. Dr. Wiltshire was extremely knowledgeable and reached out via phone and email to clearly communicate the meaning of results, nexts steps and the resources available throughout the process.
Describe the protocols Ashley Wiltshire used in your cycles at Columbia University and their degree of success.
We initially requested a consultation via email/ the CU website and the initial consultation was promptly scheduled by her team. During our initial consultation via video chat, Dr. Wiltshire took a thorough personal and family medical history. We also discussed what the motivations and desired outcomes were for our fertility treatment. Lastly, Dr. Wiltshire walked us through the next steps and answered any additional questions we had. Our next steps included blood panels to tests, currently fertility, health status, and any pre-existing genetic conditions. After the needed tests were complete & explained, we began the fertility medications. The medication treatment plan and administration was explained in great detail and had videos to provide step by step instructions. The staff checked in with me regularly and often and Dr. Wiltshire swiftly returned insight to any questions I had. As retrieval day got closer, check-ins and blood work became near daily and the team was amazing the whole time. In the days leading up to extraction, pre & post-care operation was clearly walked through. Lastly, Dr. Wiltshire provided day by day updates and the final results of our egg retrieval cycle.
Describe your experience with your nurse at Columbia University. (Assigned nurse: First Daniella, then Martha )
The team was personable, courteous, proactive and extremely professional. Navigating fertility treatment can be mentally daunting, but knowing that you have The Avengers League of healthcare professionals at your side puts all fears to rest.
Describe your experience with Columbia University.
The experience was top tier and I would recommend CU’s medical care to anyone. Personally, a key reassuring component of my care was knowing that I had a network of doctors with various specialties available as needed. Being bounced around to navigating different offices and insurance protocols is one of the most stressful things about seeking healthcare— CU’s system provided a seamless patient experience that gave me the space to focus on my health.
Describe the costs associated with your care under Ashley Wiltshire at Columbia University.
I don't ,in full ,remember the total costs, but have a ball park of $12-25k all in. I am unsure since the billing department did an amazing job of checking/ running everything through insurance. From the costs that were paid out of pocket, since we do have a robust healthcare plan, we spent an estimate of $4-8k.
Describe Ashley Wiltshire's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
n/a
10
Doctor
Ashley Wiltshire
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, 2 Eggs Frozen
NPS
10
NPS
10
Age 42
2 Egg Freezing (cancer)
Cancer
Diminished Ovarian Reserve
Uterine Fibroids
Black or African-American
Income $100K - $199K
Professor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I'm so thankful I had Dr. Wiltshire as my physician. She is smart and knowledgeable, answer all my questions, and most importantly she talked me through all my options at each step of the process and supported my decisions around treatment. I did two cycles of egg freezing due to cancer. The first cycle was unsuccessful, and I was somewhat unsure about trying a second time. Dr. Wiltshire met with me twice before I made a final decision. I never felt pressure from her either way, she was completely supportive of whatever decision I choose to make. Ultimately, I decided to do a second cycle, and Dr. Wiltshire carefully walked me through the adjustments in protocol and answered all my questions.
Columbia Fertility is extremely well organized from their website and ability to see available doctors and services, to patient care with clear throughout instructions throughout your treatment. They have coordinators for different areas, and each provides you with a wealth of information and are prompt to respond to inquiries about medication, insurance, cost, etc...I can't recommend Dr. Wiltshire enough as a physician who is both intelligent and has a great caring bedside manner.
How was your experience with Ashley Wiltshire at Columbia University?
I'm so thankful I had Dr. Wiltshire as my physician. She is smart and knowledgeable, answer all my questions, and most importantly she talked me through all my options at each step of the process and supported my decisions around treatment. I did two cycles of egg freezing due to cancer. The first cycle was unsuccessful, and I was somewhat unsure about trying a second time. Dr. Wiltshire met with me twice before I made a final decision. I never felt pressure from her either way, she was completely supportive of whatever decision I choose to make. Ultimately, I decided to do a second cycle, and Dr. Wiltshire carefully walked me through the adjustments in protocol and answered all my questions. I made it to the egg revival stage the second time and felt so safe in Dr. Wiltshire's hands. Sometimes it's hard to find a doctor attentive to the patient experience, even when you are dealing with cancer and fertility, but Dr. Wiltshire is the rare combination of excellent physician and bedside manner.
What's one piece of advice would you give a prospective patient of Ashley Wiltshire at Columbia University?
With Dr. Wiltshire you are safe to ask the questions you may be hesitating about. The things that worry you and you are not sure about. You will be heard and respected!
During treatment, were you treated like a number or a human with Ashley Wiltshire at Columbia University?
I was impressed how Dr. Wiltshire treated me with the utmost respect throughout my treatment. From beginning to end she answered all my questions and never rushed me. Dr. Wiltshire explained the complexities of my situation and was willing to do research to thoroughly answer my questions and formulate a plan that would give me a fighting chance. She check-in via email, phone, and zoom, before and during treatment to see how I was doing and talk through how to proceed. I can't recommend Dr. Wiltshire enough as a physician who is both intelligent and has a great caring bedside manner.
Describe the protocols Ashley Wiltshire used in your cycles at Columbia University and their degree of success.
The first cycle was ten days of injections. I started with six follicles, three of which grew, but by the end of the cycle only one for possible retrieval so the cycle was ended with retrieval. The second cycle consisted of nine days of injections, this time I was able to proceed to retrieval and had two eggs retrieved and frozen.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Kathryn Klinger)
Kate was great. She provided me with an email with an overview of how treatment schedule could go. Links to videos to prepare for injections and an FAQ from the center. She also did a practice injection session over zoom so I could be comfortable with giving myself injections. Kate responded promptly to my questions. She gave me clear instructions throughout and after egg retrieval for medication and restrictions.
Describe your experience with Columbia University.
Columbia Fertility is extremely well organized from their website and ability to see available doctors and services, to patient care with clear throughout instructions throughout your treatment. They have coordinators for different areas, and each provides you with a wealth of information and are prompt to respond to inquiries about medication, insurance, cost, etc.
Describe the costs associated with your care under Ashley Wiltshire at Columbia University.
Most of my care was covered by insurance, but co-pays for visits including morning monitoring, blood work, ultrasounds, and medication was between $1000 - $1200
Describe Ashley Wiltshire's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
N/A
10
Doctor
Ashley Wiltshire
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, 22 Eggs Frozen
NPS
10
NPS
10
Age 33 - 34
2 Egg Freezing
Latinx
Income $50K - $99K
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I had an egg freezing cycle. She [Dr. Ashley Wiltshire] monitored my hormones and my follicle size and adjusted the levels day by day and I responded appropriately. She has the medical expertise to get you to achieve your goal. It was nerve wracking for me since I have to pay out of pocket but I only had successful experiences with her...She was very kind, answered all my medical questions, was never inpatient with me...I was very afraid of how I would manage with my busy schedule but she accommodated every question I had an maneuvered my cycle so I would do it before my vacation and an important exam. I gladly did a second cycle with her because of how easy she made it the first time and because she explained to me the percentage of success with my first cycle. I like that she involved me with the process. She is incredibly smart and I’m so glad I got to experience her care as a patient.
[Columbia University's] strength was that there was 2 locations so I did my ultrasound in one location and the egg retrieval somewhere else which went smoothly with my job schedule. They also allowed me to meet with the doctors virtually. Also they gave me information on how to qualify for the medications with a discount program which was not done at the other fertility center I visited before this one. Basically everything that was initially going to be a barrier was resolved in this clinic (location, visits, and medications).First cycle $10,450. Second cycle $9700...
How was your experience with Ashley Wiltshire at Columbia University?
I was very afraid of how I would manage with my busy schedule but she accommodated every question I had an maneuvered my cycle so I would do it before my vacation and an important exam. I gladly did a second cycle with her because of how easy she made it the first time and because she explained to me the percentage of success with my first cycle. I like that she involved me with the process. She is incredibly smart and I’m so glad I got to experience her care as a patient.
What's one piece of advice would you give a prospective patient of Ashley Wiltshire at Columbia University?
Rest easy because you are in safe, knowledgeable, and kind hands. Any worries you have, she will tell you the truth and use her medical reasoning while being understanding. You lucked out as did I!
During treatment, were you treated like a number or a human with Ashley Wiltshire at Columbia University?
She was very kind, answered all my medical questions, was never inpatient with me.
Describe the protocols Ashley Wiltshire used in your cycles at Columbia University and their degree of success.
I had an egg freezing cycle. She monitored my hormones and my follicle size and adjusted the levels day by day and I responded appropriately. She has the medical expertise to get you to achieve your goal. It was nerve wracking for me since I have to pay out of pocket but I only had successful experiences with her.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Sakari Joseph)
I had many nurses but the main nurse always responded quickly and would reach out to Dr. Wiltshire if she needed to or to the Medication Coordinator or Appointment Coordinator in a timely manner
Describe your experience with Columbia University.
The clinic’s strength was that there was 2 locations so I did my ultrasound in one location and the egg retrieval somewhere else which went smoothly with my job schedule. They also allowed me to meet with the doctors virtually. Also they gave me information on how to qualify for the medications with a discount program which was not done at the other fertility center I visited before this one. Basically everything that was initially going to be a barrier was resolved in this clinic (location, visits, and medications).
Describe the costs associated with your care under Ashley Wiltshire at Columbia University.
First cycle $10,450. Second cycle $9700
Describe Ashley Wiltshire's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
I did not do elective single embryo transfer
10
Doctor
Ashley Wiltshire
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2023, Successful
NPS
10
NPS
10
Age 35
2 Egg Freezing
Black or African-American
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I could not have had a better experience. Dr. Ashley always made herself available when I needed, she listened to my hesitations and requests, and worked with me with a lot of care! As a Black woman, it was reassuring to work with someone who looked like me and made sure I was always treated with respect and cared for... She developed a treatment plan that worked with my schedule, optimized to leverage my insurance and have 2 cycles. She answered all of the questions I had
They [Columbia University] were prompt for your assigned time which was great, I did not have to wait long. There was even I time I signed in for the wrong day and they corrected it so I could still be seen. The only unpleasant experience I had was one of the visits, I was late due to waiting for the elevator and they asked me to come back after lunch (I live in Brooklyn), luckily my doctor was there and I was able to meet with her that morning.
How was your experience with Ashley Wiltshire at Columbia University?
Dr. Ashley is a phenomenal doctor! I could not have had a better experience. I was very nervous coming into the treatments and also had a tight deadline due to switching jobs. She developed a treatment plan that worked with my schedule, optimized to leverage my insurance and have 2 cycles. She answered all of the questions I had, listened to my requests with wanting abdominal ultrasounds if possible, and allowed an alternative for drawing blood that eased the process a bit for me personally. She made sure to be there for both of my retrievals which made me feel as though I was truly in great hands. Can't recommend her enough!
What's one piece of advice would you give a prospective patient of Ashley Wiltshire at Columbia University?
Be honest about your questions or concerns, no matter how trivial you think they are! Dr. Ashley will answer :)
During treatment, were you treated like a number or a human with Ashley Wiltshire at Columbia University?
I could not have had a better experience. Dr. Ashley always made herself available when I needed, she listened to my hesitations and requests, and worked with me with a lot of care! As a Black woman, it was reassuring to work with someone who looked like me and made sure I was always treated with respect and cared for.
Describe the protocols Ashley Wiltshire used in your cycles at Columbia University and their degree of success.
The 1st cycle I went through about 10 days of injections, 3 follicles grew quickly (faster than the rest), so she modified the treatment. We were able to retrieve 8 and freeze 3. I did a 2nd cycle immediately after the 1st. This time, Dr. Ashley adjusted my treatment plan starting with estrogen tablets & clomid at the outset, then I went through about 11/12 days of injections. The adjustments worked and we were able to retrieve 14 and freeze 12!
Describe your experience with your nurse at Columbia University. (Assigned nurse: Kathryn "Kate" Klinger)
My primary nurse, Kate, was great! I had lots of questions around mixing the medications myself and she hopped on a few different video calls with me just to ensure I was doing it correctly.
Describe your experience with Columbia University.
Even though I live in Brooklyn, the clinic was easy to get to, right off the A line which was helpful. They were prompt for your assigned time which was great, I did not have to wait long. There was even I time I signed in for the wrong day and they corrected it so I could still be seen. The only unpleasant experience I had was one of the visits, I was late due to waiting for the elevator and they asked me to come back after lunch (I live in Brooklyn), luckily my doctor was there and I was able to meet with her that morning.
Describe your experience with your monitoring appointments at Columbia University.
Very efficient, when I came in, they saw you within 10 minutes of your appointment time, sometimes sooner.
Describe the costs associated with your care under Ashley Wiltshire at Columbia University.
90% of my treatment was covered with my Progyny insurance
Describe Ashley Wiltshire's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
N/A
10
Doctor
Ashley Wiltshire
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2023, 25 Eggs Frozen
NPS
10
NPS
10
Age 33
1 Egg Freezing
European
Income $200K - $499K
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Wiltshire was super thorough and conscientious with my care...Dr. Wiltshire really pushed me to have as many mature follicles as possible while closely monitoring me for hyperstimulation. Several ultrasound techs/providers commented that I might be ready for triggering based on my ultrasounds, but she was super patient and wanted to keep going. I'm at a stage in my career/training where the egg retrieval was a big financial commitment for me, and I really appreciate her careful care so that I could get the most out of this cycle as possible...
[Columbia University] Very efficient and high volume. Doctor was easily reachable and communicative over email. Saw her a handful of times throughout monitoring, which is not necessarily a problem. Morning monitoring appointments very efficient---they were always on time and ultrasounds/bloodwork were always complete within 15 minutes. All of the phlebotomists and techs were very available. I also broke a menopur vial at home once and they gave me a replacement that was lying around, which I really appreciated.
How was your experience with Ashley Wiltshire at Columbia University?
I would recommend Dr. Wiltshire to anyone! She was super communicative and available throughout the whole process, and was really patient and meticulous with my care. The entire clinic as well was well organized, and they offer very early morning monitoring appointments which was super helpful with my work schedule.
During treatment, were you treated like a number or a human with Ashley Wiltshire at Columbia University?
Dr. Wiltshire was super thorough and conscientious with my care. I am a physician and am undergoing elective egg freezing, and Dr. Wiltshire really pushed me to have as many mature follicles as possible while closely monitoring me for hyperstimulation. Several ultrasound techs/providers commented that I might be ready for triggering based on my ultrasounds, but she was super patient and wanted to keep going. I'm at a stage in my career/training where the egg retrieval was a big financial commitment for me, and I really appreciate her careful care so that I could get the most out of this cycle as possible.
Describe the protocols Ashley Wiltshire used in your cycles at Columbia University and their degree of success.
Egg retrieval: follistim + menopur days 1,2 follistim + menopur+ganirelix days 3-10 Trigger: lupron only Extraction on day 12
Describe your experience with Columbia University.
Very efficient and high volume. Doctor was easily reachable and communicative over email. Saw her a handful of times throughout monitoring, which is not necessarily a problem. Morning monitoring appointments very efficient---they were always on time and ultrasounds/bloodwork were always complete within 15 minutes. All of the phlebotomists and techs were very available. I also broke a menopur vial at home once and they gave me a replacement that was lying around, which I really appreciated.
Describe the costs associated with your care under Ashley Wiltshire at Columbia University.
cycle $8000 meds $2500 anethesia $600 storage first year free, then $1200 annually
Describe Ashley Wiltshire's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
N/A
10
Doctor
Ashley Wiltshire
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2024, Unknown Success
NPS
10
NPS
9
Age 31
1 Embryo Freezing
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Wiltshire makes herself very accessible...always replies promptly to emails and questions...does a great job of breaking things down the more scientific aspects of the treatment...made me feel very heard throughout the process...She will definitely listen and accommodate where it makes sense for the treatment plan.
Strengths [of Columbia University] Responsive, easy to schedule, punctual (esp. for morning monitoring.)...saw various doctors (e.g., for scans and monitoring) and all were great...Weaknesses...assigned various support coordinators (e.g., scheduling, medication, billing, etc.) - it can be confusing at times to understand who to reach out to for what
How was your experience with Ashley Wiltshire at Columbia University?
Dr. Wiltshire makes herself very accessible to patients. I really appreciated that she always replies promptly to emails and questions. Moreover she does a great job of breaking things down the more scientific aspects of the treatment into more digestible terms and always made me feel very heard throughout the process. IVF / fertility treatment is a mentally, emotionally and physically tough process. However, I always felt that Dr. Wiltshire was there for me / on my team - this is especially impressive given the large size of the clinic! For those working with Dr. Wiltshire, I would recommend that you do your research on the process and communicate clearly to her your questions, preferences, etc. She will definitely listen and accommodate where it makes sense for the treatment plan.
What's one piece of advice would you give a prospective patient of Ashley Wiltshire at Columbia University?
Do your own research on the process and come to her with clear questions, preferences, etc. so that she can help you figure out what would make sense to incorporate into your treatment plan.
During treatment, were you treated like a number or a human with Ashley Wiltshire at Columbia University?
Dr. Wiltshire is a skilled & patient friendly doctor. Throughout my treatment, she was very accessible (either by meeting or email) and showed great empathy in helping me manage some concerns and side effects. She also went out of her way to be on site to do my egg retrieval procedure herself (vs. having the on call doctor do it) which I really appreciated!
Describe your experience with your nurse at Columbia University. (Assigned nurse: Kathryn Klinger)
Kate was assigned to me as my nurse. She was absolutely amazing - super detailed, organized, responsive, etc. I hope to continue working with her throughout my treatment at Columbia
Describe your experience with Columbia University.
Strengths: Responsive, easy to schedule, punctual (esp. for morning monitoring.) I also saw various doctors (e.g., for scans and monitoring) and all were great! Weaknesses: You will be assigned various support coordinators (e.g., scheduling, medication, billing, etc.) - it can be confusing at times to understand who to reach out to for what. Also, the clinic often sends very long and detailed emails which can be a bit challenging to digest - I would recommend distilling the information in a more easy to read manner (e.g., PDF document, FAQ docs, etc.)
Describe the costs associated with your care under Ashley Wiltshire at Columbia University.
Covered by my insurance
10
Doctor
Ashley Wiltshire
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
9
Clinic
Columbia University
New York
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
2023 - 2024, Successful
NPS
10
NPS
10
Age 37 - 38
1 IUI
1 IVF
1 Egg Freezing
Latinx
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Wiltshire is knowledgeable and compassionate....felt like I was in good hands...never had to guess what the next step was in my journey...I felt like my well being mattered and therefore felt safe...then recommended IVF as we would have the ability to test the embryos that reached the appropriate stage
Strengths [of Columbia University[: Good communication, prompt service, friendly, knowledgable...Weaknesses...trying to use the operator service when calling the fertility center is nearly impossible...Kathryn Klinger is wonderful. Communication was always thorough and timely and I felt taken care of
How was your experience with Ashley Wiltshire at Columbia University?
Dr. Wiltshire is knowledgeable and compassionate. I felt like I was in good hands. I would highly recommend choosing her for fertility treatments. I never had to guess what the next step was in my journey and I knew what to expect every step of the way. Most of all I felt like my well being mattered and therefore felt safe.
During treatment, were you treated like a number or a human with Ashley Wiltshire at Columbia University?
The entire team was always ready and willing to answer any of my questions and concerns. I felt well taken care of and like I mattered.
Describe the protocols Ashley Wiltshire used in your cycles at Columbia University and their degree of success.
We tried IUI first because it made sense. That resulted in a miscarriage due to an abnormal number of chromosomes. Dr. Wiltshire then recommended IVF as we would have the ability to test the embryos that reached the appropriate stage. This plan was sound and resulted in implantation success.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Kathryn Klinger)
Kathryn Klinger is wonderful. Communication was always thorough and timely and I felt taken care of. I’d ask her a million questions but she answered each one with patience and compassion. I really enjoyed working with her.
Describe your experience with Columbia University.
Strengths: Good communication, prompt service, friendly, knowledgable. Weaknesses: The only note I have is that trying to use the operator service when calling the fertility center is nearly impossible.
Describe Ashley Wiltshire's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
I felt Dr. Wiltshire made the right every step of the way.
What specific things went wrong at Columbia University?
  • Failed to call with results
10
Doctor
Ashley Wiltshire
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, 14 Eggs Frozen
NPS
10
NPS
10
Age 30
1 Egg Freezing
Black or African-American
Income $100K - $199K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Wiltshire's bedside manner was excellent, her responses were prompt and she carefully walked me through all my options. As a woman of color it was also comforting to work with someone who looked like me and who I felt understood my health needs and helped me properly assess any associated risks or fears I had...I really appreciated her candor and kindness as her patient. She also helped me identify my goals, which I had never thought about before, and readily answered any questions I had. I'd highly recommend her to anyone, I had a wonderful experience with her as her patient.
The [Columbia University] location is great and easy to get to, the clinic itself has a lovely environment and all the staff are professional and helpful. I don't think I spotted any major weaknesses. I would recommend to any of my friends...The nursing staff were great - prompt and helpful...Dr. Wiltshire's bedside manner was excellent, her responses were prompt and she carefully walked me through all my options. As a woman of color it was also comforting to work with someone who looked like me and who I felt understood my health needs and helped me properly assess any associated risks or fears I had.
How was your experience with Ashley Wiltshire at Columbia University?
This was my first time going through the egg freezing process and Dr. Wiltshire was very knowledgeable, caring and supportive throughout. I really appreciated her candor and kindness as her patient. She also helped me identify my goals, which I had never thought about before, and readily answered any questions I had. I'd highly recommend her to anyone, I had a wonderful experience with her as her patient.
What's one piece of advice would you give a prospective patient of Ashley Wiltshire at Columbia University?
Think through any questions you have in advance so you can make the most of your time with her. She's very thorough!
During treatment, were you treated like a number or a human with Ashley Wiltshire at Columbia University?
Dr. Wiltshire's bedside manner was excellent, her responses were prompt and she carefully walked me through all my options. As a woman of color it was also comforting to work with someone who looked like me and who I felt understood my health needs and helped me properly assess any associated risks or fears I had.
Describe the protocols Ashley Wiltshire used in your cycles at Columbia University and their degree of success.
N/A
Describe your experience with the nursing staff at Columbia University.
The nursing staff were great - prompt and helpful!
Describe your experience with Columbia University.
The location is great and easy to get to, the clinic itself has a lovely environment and all the staff are professional and helpful. I don't think I spotted any major weaknesses. I would recommend to any of my friends.
10
Doctor
Ashley Wiltshire
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023 - 2024, Successful
NPS
10
NPS
10
Age 38 - 39
2 IVF
Endometriosis
Tubal Blockage
Latinx
Income $100K - $199K
3rd of 3 Docs
4 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Wiltshire was very thorough...was truly dedicated to my case...regular emails checking in and giving me updates as well as her follow up and phone calls...had tubal blockage and hydrosalpinx, and endometriosis scarring...stressing the importance of embryo testing...more aggressive approach, given my condition
[Columbia University was] very organized and professional. I never had a long wait during an appointment visit...nursing staff worked as a team...always heard back from someone within 24 hrs or less depending on the level of urgency of my email...never felt like I was in limbo and I was always very well aware of what to expect
How was your experience with Ashley Wiltshire at Columbia University?
Dr. Wiltshire was very thorough throughout my journey. She knew that I previously underwent failed IUIs and other failed IVF cycles. She ensured I optimized all my options that would increase my success rate. Also stressing the importance of embryo testing was a game changer for me. I felt she knew taking a more aggressive approach, given my condition, is what I needed. And I truly valued her professional consultation and advice.
What's one piece of advice would you give a prospective patient of Ashley Wiltshire at Columbia University?
I highly recommend PGT embryo testing to ensure you aren’t wasting time transferring abnormal embryos.
During treatment, were you treated like a number or a human with Ashley Wiltshire at Columbia University?
Dr. Wiltshire took the time to thoroughly explain the process each step of the way. I loved that she was truly dedicated to my case. And it showed by her regular emails checking in and giving me updates as well as her follow up and phone calls, when the situation warranted. It made me feel that she wanted to ensure the everything went as planned and we were working to be successful.
Describe the protocols Ashley Wiltshire used in your cycles at Columbia University and their degree of success.
I had tubal blockage and hydrosalpinx, and endometriosis scarring. Another surgeon performed a tube removal surgery. As well as removal of cysts and endometriosis scarring. I did PGT testing to ensure we transferred a normal embryo. They also did assisted hatching for my frozen embryo transfer.
Describe your experience with the nursing staff at Columbia University.
The nursing staff worked as a team whenever I emailed someone and they happened to not be available, a secondary nurse responded. I always heard back from someone within 24 hrs or less depending on the level of urgency of my email. I never felt like I was in limbo and I was always very well aware of what to expect. It was very reassuring.
Describe your experience with Columbia University.
I have no complaints about the clinic. I like that they have 2 locations, which is convenient for days I am working from home or from work. The clinics were very organized and professional. I never had a long wait during an appointment visit.
Describe the costs associated with your care under Ashley Wiltshire at Columbia University.
My insurance covered a large portion of the IVF treatments. However PGT sampling and testing was extra because the sampling and testing was performed at a different lab. $2500 for sampling plus $300 per embryo for the results
Describe Ashley Wiltshire's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
I only transferred one embryo, it made sense to aim for a healthy lower risk single pregnancy
10
Doctor
Ashley Wiltshire
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2024, Successful
NPS
10
NPS
10
Age 34
1 Embryo Freezing
Diminished Ovarian Reserve
East Asian
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Wiltshire suggested I continue with the current cycle and do a Duostim, instead of cancelling the procedure...had way better results the second round of injections...doses were increased to 300 Follistim and 4 powder vials of Menopur...low ovarian reserve...able to retrieve more eggs through the duostim.
[Columbia University's] Strength: Well organized, clean, and easy to get to. Weaknesses: The monitoring for the bloodwork and ultrasound are only available from 7-10:30am...self pay bundle was $8000 which included all bloodwork and ultrasound as well as the procedure...Kathryn K...was amazing and answered all the questions I had
How was your experience with Ashley Wiltshire at Columbia University?
Overall, it was a positive experience. During the first 10-14 days of injections, the right side of my follicles were not responding to the drugs and on my left side, there were only 2 that were viable. It was a real bummer that those were the results after I spent all that time and money, but Dr. Wiltshire suggested I continue with the current cycle and do a Duostim, instead of cancelling the procedure. That meant I had to continue with another round of injections in the same cycle to see if there will be a better response. I am so glad I stuck with it because I had way better results the second round of injections.
What's one piece of advice would you give a prospective patient of Ashley Wiltshire at Columbia University?
Don't be afraid to ask a lot of questions!
During treatment, were you treated like a number or a human with Ashley Wiltshire at Columbia University?
Dr. Wiltshire is very knowledgeable, kind, and compassionate. She also knows how to use humor to lighten the mood.
Describe the protocols Ashley Wiltshire used in your cycles at Columbia University and their degree of success.
I started with 225 Follistim and 2 powder vials of Menopur. When my body wasn't responding to the drugs, my doses were increased to 300 Follistim and 4 powder vials of Menopur. Because I have low ovarian reserve and I wasn't responding to the drugs, I did a duostim (Double stimulation in the same ovarian cycle). I was able to retrieve more eggs through the duostim.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Kathryn Klinger)
My nurse was Kathryn K. She was amazing and answered all the questions I had about administering the shots, and she called me clarify the procedures. The bloodwork and ultrasound technicians were also great.
Describe your experience with Columbia University.
Strength: Well organized, clean, and easy to get to. Weaknesses: The monitoring for the bloodwork and ultrasound are only available from 7-10:30am. Columbia is one of the best institutions for infertility treatment and research. You will be in good hands from start to finish!
Describe the costs associated with your care under Ashley Wiltshire at Columbia University.
My insurance did not cover the procedure, so the self pay bundle was $8000 which included all bloodwork and ultrasound as well as the procedure. The anesthesia was $600 out of pocket. My medications were covered by my insurance.
10
Doctor
Ashley Wiltshire
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 39
1 IVF
Tubal Blockage
East Asian
Income $100K - $199K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Wilshire has a kind demeanor and is always very patient with the numerous questions that I have relating to the IVF process. She never over promises on results (which helps me manage my expectations) and is always calm during our sessions so that made me feel at ease. I have lupus so that was one of my primary concerns when I started on the IVF cycle given the many drugs needed for the cycle and she has helped me to achieve the results with minimal side effects in spite of my condition.
In general, all the care coordinators and nurses that I have encountered in Columbia are very nice and helpful. In particular, my primary IVF coordinator Kathryn Klinger is super-efficient and detail-oriented...The clinic itself is very modern and doesn't feel overcrowded on my appointment days as the scans and bloodwork are done in an efficient and timely manner so there are rarely backlogs in the queue. The whole experience has been very positive, and I would choose the same clinic and team if I need to do another cycle again.
How was your experience with Ashley Wiltshire at Columbia University?
Dr. Wiltshire is always willing to listen and help clarify any doubts that I have relating to the IVF process. She is very approachable and explains any upcoming procedures clearly, which puts me at ease. This is my first time as an IVF patient, and I am extremely pleased to have met Dr. Wiltshire to guide me on the process. I always know that if there are issues that crop up in the process, she would respond back promptly.
What's one piece of advice would you give a prospective patient of Ashley Wiltshire at Columbia University?
Don't be afraid to ask questions when in doubt because Dr. Wiltshire is extremely helpful.
During treatment, were you treated like a number or a human with Ashley Wiltshire at Columbia University?
Dr Wilshire has a kind demeanor and is always very patient with the numerous questions that I have relating to the IVF process. She never over promises on results (which helps me manage my expectations) and is always calm during our sessions so that made me feel at ease. I have lupus so that was one of my primary concerns when I started on the IVF cycle given the many drugs needed for the cycle and she has helped me to achieve the results with minimal side effects in spite of my condition.
Describe the protocols Ashley Wiltshire used in your cycles at Columbia University and their degree of success.
Before each process stage, I always get a detailed overview of what is upcoming which is very helpful for me as I will have an idea of what to expect. For the egg retrieval, I was on 225 units of Gonal f, 1 powder of Menopur, and Cetrotide. There was close monitoring of the blood work almost every other day to ensure that the follicles were growing in line with the medications taken. I had an adjustment to 2 powders of Menopur as a result of these monitoring sessions. I have minimal reactions to the medication dosage which I am very happy with given my lupus condition.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Kathryn Klinger)
In general, all the care coordinators and nurses that I have encountered in Columbia are very nice and helpful. In particular, my primary IVF coordinator Kathryn Klinger is super-efficient and detail-oriented. She helps me to understand complex procedures in an easy and simple explanation and always gives me an overview of the processes that are upcoming and what to expect. She replies to emails promptly and I know that I am in good hands because she will always be there to address my queries relating to medications or side effects. Kathryn always sends back the test results as early as possible, so I never have issues which I need to chase her for updates or information. Marsha Darbouze (my care coordinator) arranges my scans and bloodwork appointments, and she is also very prompt in getting me the best appointment time that I need.
Describe your experience with Columbia University.
I like the clinic location as it is very accessible for me by bus but there is also a subway station nearby. The clinic itself is very modern and doesn't feel overcrowded on my appointment days as the scans and bloodwork are done in an efficient and timely manner so there are rarely backlogs in the queue. The whole experience has been very positive, and I would choose the same clinic and team if I need to do another cycle again.
Describe the costs associated with your care under Ashley Wiltshire at Columbia University.
I used insurance to cover the bulk of costs for embryo retrieval and FET but the PGT biopsy testing and anesthesia for the embryo retrieval were paid separately.
Describe Ashley Wiltshire's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
No, I chose the number of embryos to transfer as per my own preference.
10
Doctor
Ashley Wiltshire
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, 8 Eggs Frozen
NPS
10
NPS
10
Age 36
2 Egg Freezing
Black or African-American
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Wiltshire was always very patient with me and answered every question (even the very simple ones) with kindness and specificity. There were several times when she came into the room to do my ultrasounds to make sure she answered questions I had midway through the egg freezing process. She was thorough and was culturally competent with my fears and worries. I truly felt listened to and respected and as a Black woman, that often does not happen with physicians.
The [Columbia University] clinic was very efficient. I didn't stay longer than 15 mins per visit, which included bloodwork and the ultrasound. Every staff member introduced themselves and were very kind during my visits...The ultrasounds were also very fast and the team very clearly had an efficient process in place. As an employed person going through this, it was very important for me to have an efficient process so that I could get back to my office and that's exactly what happened. I was always impressed.
How was your experience with Ashley Wiltshire at Columbia University?
During my first round, Dr. Wiltshire found a cyst on my ovary and immediately shared her concern with me. I was very nervous about what that meant for my fertility treatment but she calmed my nerves and carefully walked me through her plans to watch the cyst over time and come up with another course of action (pausing the egg freezing process and wait for the cyst to shrink, which it did!). Subsequently after the cyst concern, Dr. Wiltshire explained every step of the egg freezing process I was about to undertake, including the complicated injections I had to give myself every night. On the day of my egg retrieval, Dr. Wiltshire was professional and extremely prepared. I was nervous about the anesthesia but she made the operating room a very calm space. Once I came to, Dr. Wiltshire let me know my egg count and made sure I had everything I needed to recover. My mother picked me up after the retrieval and hugged and thanked Dr. Wiltshire for taking great care of her daughter :). After the first retrieval, Dr. Wiltshire and I talked about plans for another cycle to increase the # of eggs we froze. She talked me through her plans to increase my dosage and push me a little further in order to retrieve more mature eggs. Her plan worked and we were able to retrieve and free more eggs the second time around! It's been about a week and a half since my second retrieval and a few days ago, I had a follow up call with Dr. Wiltshire who wanted to check in and again, answer any questions I had. We talked in detail about options to use my frozen eggs in the future and this is where she really understood my concerns, specifically about fertilizing my eggs and transferring them...in other words, becoming a parent! She made me feel very comfortable sharing my fears and my nervousness about that process and assured me that the decision was mine and there was no wrong way to feel about this. I cannot thank Dr. Wiltshire enough for being so patient and kind throughout this process. I've told several friends to consider seeing Dr. Wiltshire to freeze their eggs and start their fertility treatments. She is incredibly impressive and I am so grateful to have found her!
What's one piece of advice would you give a prospective patient of Ashley Wiltshire at Columbia University?
GO TO HER IMMEDIATELY! And ask all the questions - she literally has all of the answers and can walk you through everything with incredible precision.
During treatment, were you treated like a number or a human with Ashley Wiltshire at Columbia University?
Dr. Wiltshire was always very patient with me and answered every question (even the very simple ones) with kindness and specificity. There were several times when she came into the room to do my ultrasounds to make sure she answered questions I had midway through the egg freezing process. She was thorough and was culturally competent with my fears and worries. I truly felt listened to and respected and as a Black woman, that often does not happen with physicians.
Describe the protocols Ashley Wiltshire used in your cycles at Columbia University and their degree of success.
Retrieval #1: As mentioned, Dr. Wiltshire found a cyst on my ovary, which delayed my treatment but once it started, I started my injections and pills (Clomid pills, Gonal-F (300 units), and Menopur (2 power vials)) for about 4 days. During that time, I went to the Columbia Fertility Center to do bloodwork and an ultrasound every other day. Once my medication changed as we got closer to the trigger shot, I went in for bloodwork and the ultrasound everyday. For the trigger shot, I had to take HCG 10,000 IU and Leuprolide Acetate (40 units). Then it was time for the retrieval! Dr. Wiltshire retrieved 7 eggs but not many of them were mature (3/7). As a result, Dr. Wiltshire and I talked about a strategy for another cycle and pushing the days for how long I took my medication to try and retrieve more mature eggs. Retrieval #2: After a few months, I began my second cycle with slightly different dosages, as we discussed. I was on Clomid (100 mg), Gonal F (250 IU), and Menopur (150 IU). A few days later, I added Cetrotide 0.25 mg. I did all three injections for a few days until my ovaries grew to be much larger than they were during the first retrieval! Dr. Wiltshire was pleased with how I responded to the medication and she made an educated recommendation to add one more day to my process before the retrieval in an attempt to retrieve more mature eggs, which would hopefully be different than my last retrieval. The results were excellent! I still had a "small" number of eggs retrieved (6) but all except one were mature and were able to be frozen! I was so incredibly happy. Dr. Wiltshire's educated recommendation was spot on and after both retrievals, I ended up with a total number of 8 eggs, which may not seem like a lot but I was quite happy with the results. Fertility treatments are not easy and honestly, I was praying for one or two eggs. So coming out with 8 is cause for celebration! At this point, I don' t think I will do another cycle but my employer does provide these cycles as part of our benefits so I may consider it next year. And if I do, I will immediately call Dr. Wiltshire!
Describe your experience with your nurse at Columbia University. (Assigned nurse: Kathryn (Kate) Klinger RN, BSN & Magda Cartveli, RN, BSN)
Kathryn (Kate) Klinger was excellent. She stayed in constant communication with me and gave detailed descriptions about my medications and injections. She also helped me navigate ordering more medication from Alto when I ran low. Kate very extremely helpful!
Describe your experience with Columbia University.
The clinic was very efficient. I didn't stay longer than 15 mins per visit, which included bloodwork and the ultrasound. Every staff member introduced themselves and were very kind during my visits. Thankfully I have "good" veins and drawing my blood was incredibly quick. The ultrasounds were also very fast and the team very clearly had an efficient process in place. As an employed person going through this, it was very important for me to have an efficient process so that I could get back to my office and that's exactly what happened. I was always impressed.
Describe the costs associated with your care under Ashley Wiltshire at Columbia University.
My employer paid for 95% of the costs. I paid roughly $400 for the medication, which came from my HSA.
10
Doctor
Ashley Wiltshire
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, 24 Eggs Frozen
NPS
10
NPS
10
Age 32
1 Egg Freezing
Ashkenazi Jewish
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Wiltshire was fantastic to work with. She is personable, empathetic, compassionate, a cheerleader. She made the process seem so easy and effortless which reduced my anxiety and apprehension to the whole process. I keep saying if I knew it was this easy I would have done it sooner. I genuinely believe it felt this easy because of the care and attention I received from Dr. Wiltshire.
[Columbia University] Clinic is a well-oiled machine and I truly trust them. It's super busy which can be overwhelming. Everyone there is very accommodating. I do not do well with getting blood drawn and they were very compassionate towards me and never made me feel bad. I was very nervous during my egg retrieval appointment and they truly made me feel taken care of. I never felt like a number which you could easily think given the amount of people they are treating on a daily basis.
How was your experience with Ashley Wiltshire at Columbia University?
Dr. Wiltshire was fantastic to work with. She is personable, empathetic, compassionate, a cheerleader. She made the process seem so easy and effortless which reduced my anxiety and apprehension to the whole process. I keep saying if I knew it was this easy I would have done it sooner. I genuinely believe it felt this easy because of the care and attention I received from Dr. Wiltshire.
What's one piece of advice would you give a prospective patient of Ashley Wiltshire at Columbia University?
Everything moves very quickly so when you're ready to commit Dr. Wiltshire will make it happen.
During treatment, were you treated like a number or a human with Ashley Wiltshire at Columbia University?
Every interaction felt very personal not transactional. That office is very busy so to be able to achieve that is incredible.
Describe the protocols Ashley Wiltshire used in your cycles at Columbia University and their degree of success.
I went through the egg freezing process. Dr. Wiltshire asked me about my preference in timing and developed a strategy around that. I wanted to make this happen asap balancing that I was also expecting to travel and my cycles not falling ideally. I was placed on birth control temporarily and once I was ready, Dr. Wiltshire gave me my dosages for my ovary stimulation/follicle growth. That involved monitoring my follicle growth very carefully. Dr. Wiltshire adjusted my dosages according to progress. Growth was slower than expected so we steadily increased dosages. Growth started picking up but Dr. Wiltshire wanted to make sure the eggs were the ideal size for retrieval so we kept on with the injections until the eggs were in the high-teens mm in size. On the day of the retrieval they retrieved 25 eggs of which 24 were frozen.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Kathryn Klinger)
Nurse Kathryn Klinger was fantastic. She was an excellent communicator and very compassionate. She walked me through the medicines and helped calm my nerves of the preparation. She was available constantly for any questions and was super responsive. I felt at ease knowing I had her support during the whole process. I had Sophie Clark as my care coordinator and she was very helpful in ensuring I had all the information necessary at the start of my egg freezing process. Having the support team as a resource truly made all the difference.
Describe your experience with Columbia University.
Clinic is a well-oiled machine and I truly trust them. It's super busy which can be overwhelming. Everyone there is very accommodating. I do not do well with getting blood drawn and they were very compassionate towards me and never made me feel bad. I was very nervous during my egg retrieval appointment and they truly made me feel taken care of. I never felt like a number which you could easily think given the amount of people they are treating on a daily basis.
Describe your experience with your monitoring appointments at Columbia University.
This was a well-oiled machine. They held monitoring hours every morning which was convenient for people who work traditional office jobs from 9-5. They often ran on time, the most I waited was 10 minutes. They were very accommodating - I always request to get blood drawn laying down and that can often times disrupt their flow however they never let that phase them and always found a way to make it work for me.
Describe the costs associated with your care under Ashley Wiltshire at Columbia University.
I was charged for my monitoring appointments and my initial consultation with Dr. Wiltshire. All was covered under insurance and was charged based on my plan. My insurance did not cover prescriptions but Columbia University is partnered with multiple specialized pharmacies that give patients reduced rates on medicines.
10
Doctor
Ashley Wiltshire
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 33
1 IVF
Male Factor
Black or African-American
Income $200K - $499K
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Wiltshire's empathetic nature is also worth mentioning. She demonstrates a deep understanding of the emotional and physical challenges her patients may be facing. This empathy enables her to provide not only medical treatment but also emotional support, which is invaluable in the healing process. In terms of knowledge, Dr. Wiltshire is undoubtedly highly skilled and knowledgeable in her field. She stays up to date with the latest research and medical advancements, ensuring that her patients receive the most accurate and effective care possible
[Columbia University is] a large fertility clinic, so dozens of patients move in and out constantly. Despite that, the clinic is very organized, which makes the flow of appointments go by smoothly. Unless you have an actual procedure that morning or afternoon, there is very little wait time from check-in to blood work (and potentially to ultrasound assessment). Since the clinic conveniently opens early in the morning, these visits never interfered with work.
How was your experience with Ashley Wiltshire at Columbia University?
Dr. Wiltshire's empathetic nature is also worth mentioning. She demonstrates a deep understanding of the emotional and physical challenges her patients may be facing. This empathy enables her to provide not only medical treatment but also emotional support, which is invaluable in the healing process. In terms of knowledge, Dr. Wiltshire is undoubtedly highly skilled and knowledgeable in her field. She stays up to date with the latest research and medical advancements, ensuring that her patients receive the most accurate and effective care possible. Her expertise instills a sense of reassurance, knowing that you are in capable hands. Furthermore, Dr. Wiltshire excels in communication. She has the ability to explain complex medical concepts in a clear and understandable manner. She actively listens to her patients, making sure they fully comprehend their diagnoses, treatment plans, and any necessary lifestyle changes. This clear communication fosters a collaborative relationship between the doctor and patient, promoting better health outcomes. Regarding availability, Dr. Wiltshire has been quite accommodating. She promptly responds to inquiries and ensures that appointments are scheduled in a timely manner. Her commitment to being available for her patients demonstrates her dedication to their well-being and is greatly appreciated.
What's one piece of advice would you give a prospective patient of Ashley Wiltshire at Columbia University?
Dr. Wiltshire has a very thorough consultation during the 1st visit. She explains the various possibilities that could explain the infertility. However, it wouldn't be confirmed until the extensive workup is completed, which also occurs quickly. She and her team are quite knowledgeable and provided frequent updates (mostly by email, at times phone) for any laboratory data obtained that morning you visited the clinic. Therefore, you are pretty much not in the dark of your own medical care.
During treatment, were you treated like a number or a human with Ashley Wiltshire at Columbia University?
Dr. Wiltshire is incredibly caring. She genuinely demonstrates a concern for her patients' well-being and takes the time to listen to their concerns. This caring nature creates a sense of trust and comfort, allowing patients to openly discuss their health issues without hesitation. Another admirable quality of Dr. Wiltshire is her patience. She understands that each patient is unique and may require additional time and attention. She never rushes through appointments and makes sure to address all questions and concerns thoroughly. Her patience helps to alleviate any anxieties and fosters a sense of confidence in her patients.
Describe the protocols Ashley Wiltshire used in your cycles at Columbia University and their degree of success.
Initially it was suggested that we opted for IUI after the retrieval. However, once it was realized the sperm quality (mobility) was a bit limited, it was suggested to opt in for IVF. The option for IVF was never forced from the beginning. It was thought we could use a less benign treatment if possible.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Kathryn Klinger)
Ms. Klinger is a great addition to Dr. Wiltshire's team. She is very responsive to patients, providing thorough information for us to understand what our progress is going (for the retrieval and implantation) process. She also provided thorough instructions for the medications required for us (woman only) to take each day. Even if there were concerns of different, unusual symptoms, she was always patient and kind to explain what they were, which helped reassure us that we were going to be fine.
Describe your experience with Columbia University.
It's a large fertility clinic, so dozens of patients move in and out constantly. Despite that, the clinic is very organized, which makes the flow of appointments go by smoothly. Unless you have an actual procedure that morning or afternoon, there is very little wait time from check-in to blood work (and potentially to ultrasound assessment). Since the clinic conveniently opens early in the morning, these visits never interfered with work.
Describe the costs associated with your care under Ashley Wiltshire at Columbia University.
Costs included co-pays for medications, ICSI, IVF. The latter two were covered by insurance.
Describe Ashley Wiltshire's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
No comment. It was self explanatory as to why a single embryo transfer was the only option (i.e. no female infertility factor, young age, healthy, and the need to avoid adding a risk of a pregnancy with multiples).
10
Doctor
Ashley Wiltshire
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, 28 Eggs Frozen
NPS
10
NPS
9
Age 36
1 Egg Freezing
Black or African-American
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Wiltshire is highly skilled, knowledgeable, excellent communicator and very caring. She explained the entiire egg freezing process from start to finish. She was thorough, compassionate and always available if I had any question. She allowed me to work through my fears about this process and encourage me to make the best decision for myself. When I started the actual process, she was with me through every step and wanted to make sure that I got the maximum number of eggs. She is outstanding and goes above and beyond.
Everything [at Columbia University] was amazing- ease of getting appointments even on the weekends. The office is bright and vert welcoming. The staff are all very friendly and encouraging through the proces especially when getting your blood drawn, tips for not geting bruising morning monitoring appts .I bruise easily. Awesome staff all around...Dr. Wiltshire is highly skilled, knowledgeable, excellent communicator and very caring. She explained the entiire egg freezing process from start to finish. She was thorough, compassionate and always available if I had any question.
How was your experience with Ashley Wiltshire at Columbia University?
Dr. Wiltshire is highly skilled, knowledgeable, excellent communicator and very caring. She explained the entiire egg freezing process from start to finish. She was thorough, compassionate and always available if I had any question. She allowed me to work through my fears about this process and encourage me to make the best decision for myself. When I started the actual process, she was with me through every step and wanted to make sure that I got the maximum number of eggs. She is outstanding and goes above and beyond. Although she couldn't do my actual retrieval she kept in consistent contact with me the day before and after the retrieval. She also checked on me during the week for post recovery. She is absolutely amazing and I couldnt have had a better experience. She is truly a gem and her medical knowledge is outstanding. She is excellent.
What's one piece of advice would you give a prospective patient of Ashley Wiltshire at Columbia University?
You get to meet someone who is caring, knowledgeable and is your personal cheerleader through the entire process
During treatment, were you treated like a number or a human with Ashley Wiltshire at Columbia University?
Dr. Wiltshire made me feel seen, no question I asked no matter how many times I may have asked she always gave me the answer with a bright smile and was very reassuring. She explained every detail and and was very thorough. I felt so comfortable discussing my options and concerns with her as if she was a sister or best friend. She has a very open and welcoming presence.
Describe the protocols Ashley Wiltshire used in your cycles at Columbia University and their degree of success.
1st time Egg Retrieval, 10 days of meds follutism, menopaur and then the trigger shot Lupron. Egg Retrieval 48 eggs and 28 were mature enough to be frozen
Describe your experience with your nurse at Columbia University. (Assigned nurse: Kathryn Klinger)
Kathryn Klinger was amazing, she had excellent communication and was very detailed regarding the meds. Sophie was great as well and had great follow up. She also helped me secure appointments timely. The medical assistant staff/ Ultrasould techs and phlebotomists were outstanding. They made the morning monitoring process seamless and easy. The entire office made me feel very comfortable and relax through out the entire process
Describe your experience with Columbia University.
Everything was amazing- ease of getting appointments even on the weekends. The office is bright and vert welcoming. The staff are all very friendly and encouraging through the proces especially when getting your blood drawn, tips for not geting bruising morning monitoring appts .I bruise easily. Awesome staff all around
Describe your experience with your monitoring appointments at Columbia University.
Very convenient and even when the subway delayed -typical NYC transit they accomodated me after being late over an hour. It was no hassle. This place was a breath of fresh air
Describe the costs associated with your care under Ashley Wiltshire at Columbia University.
Self pay for $8,000 for Egg retrieval process, $600 Anesthesia , $95 co pay for Meds they were covered under my insurance some how. First year of storage is free. Then $1200 annually for storage can be broken down into monthly payments
Describe Ashley Wiltshire's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
n/a
10
Doctor
Ashley Wiltshire
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, 20 Eggs Frozen
NPS
8
NPS
8
Age 31 - 32
1 Egg Freezing (cancer)
Cancer
European
Ashkenazi Jewish
Income $100K - $199K
Business Executive
Only Doc Seen
Neutral
Neutral
Successful
Dr. Wiltshire took the utmost care to make sure that I was well taken care of during the entire process. She explained everything really clearly, answered all of my questions, never made me feel rushed. She went above and beyond to make sure that I understood what was going on in the process and that I felt supported and safe. I never felt like I was just a number, I felt like I was the most important patient each and every time I saw her.
The [Columbia University] clinic was great. It was clean, organized, and easy to communicate with. I was always able to get in touch with someone when I needed something and I was able to get my questions answered. The clinic was easy to get to at Columbus Circle and the building was nice. No complaints...Everyone was extremely kind and friendly. It felt like they went above and beyond to make sure I was supported throughout the process.
How was your experience with Ashley Wiltshire at Columbia University?
Dr. Wiltshire was an incredible doctor to support me during my egg freezing process. The process was rushed was I was a cancer patient, but she got me in right away and took excellent care of me throughout the process. She made sure to do some of my morning monitoring appointments so she could check-in and keep me up to date on the process and how things were going. She went above and beyond to make sure that I felt supported and safe throughout the egg freezing process and I cannot thank her enough for the excellent outcome.
What's one piece of advice would you give a prospective patient of Ashley Wiltshire at Columbia University?
Make sure you ask all your questions!
During treatment, were you treated like a number or a human with Ashley Wiltshire at Columbia University?
Dr. Wiltshire took the utmost care to make sure that I was well taken care of during the entire process. She explained everything really clearly, answered all of my questions, never made me feel rushed. She went above and beyond to make sure that I understood what was going on in the process and that I felt supported and safe. I never felt like I was just a number, I felt like I was the most important patient each and every time I saw her.
Describe your experience with your nurse at Columbia University.
Everyone was extremely kind and friendly. It felt like they went above and beyond to make sure I was supported throughout the process.
Describe your experience with Columbia University.
The clinic was great. It was clean, organized, and easy to communicate with. I was always able to get in touch with someone when I needed something and I was able to get my questions answered. The clinic was easy to get to at Columbus Circle and the building was nice. No complaints!
Describe the costs associated with your care under Ashley Wiltshire at Columbia University.
I had to pay a lot for the medication co-pays, but everything else was covered by my insurance
8
Doctor
Ashley Wiltshire
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, 12 Eggs Frozen
NPS
10
NPS
9
Age 37
1 Egg Freezing
Latinx
Income $200K - $499K
Marketer or PR
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Wiltshire took the time to answer my questions, sometimes multiple times during the process. She responded to my emails and/or requests for calls the same day. I was scared and emotional, yet she never made me feel stupid for asking a question and was always kind and patient with my questions...She gave her expert opinion that I needed a little more time to be as successful as possible, and she was right! I appreciated her expertise and encouragement...
Every check-up the nurses [at Columbia University] would ask me how I was feeling and encourage me in the process. Over time we developed relationships and they were cheering for me on my retrieval day. The nurses were also extremely responsive via phone and email if I had any questions... it's a professional staff, with clean and organized space and resources. The staff is kind and knowledgeable...
How was your experience with Ashley Wiltshire at Columbia University?
I was TERRIFIED going into this process, but with Dr. Wiltshire felt supported overstep of the way. She answered all my questions and was patient when I was emotional. She encouraged me. She was extremely knowledgeable and kind. I felt like I was a real person, with support from another human, while going through the process. I felt safe and grew more and more comfortable with her expertise. She even checked in on me while she was on vacation!
What's one piece of advice would you give a prospective patient of Ashley Wiltshire at Columbia University?
No advice needed. Based on my experience, I can imagine Dr. Wiltshire adjusting and meeting every patient's needs on a case by case basis. She is honest and kind. She will explain the process and re-explain if needed later down the line.
During treatment, were you treated like a number or a human with Ashley Wiltshire at Columbia University?
Dr. Wiltshire took the time to answer my questions, sometimes multiple times during the process. She responded to my emails and/or requests for calls the same day. I was scared and emotional, yet she never made me feel stupid for asking a question and was always kind and patient with my questions.
Describe the protocols Ashley Wiltshire used in your cycles at Columbia University and their degree of success.
I had a fairly uneventful egg retrieval and process. I will note that I expressed to Dr. Wiltshire, frequently, how expensive the process was and that this was my ONE shot doing it. I shared my fears and concerns about the process. When I was getting close to the end I was sore and tired and ready to give up, but she pushed me a little further along (an additional day or two of regular treatments vs. triggering too early). She reminded me about MY own goals of having a successful retrieval and was honest about weighing our options. She gave her expert opinion that I needed a little more time to be as successful as possible, and she was right! I appreciated her expertise and encouragement.
Describe your experience with the nursing staff at Columbia University.
Every check-up the nurses would ask me how I was feeling and encourage me in the process. Over time we developed relationships and they were cheering for me on my retrieval day. The nurses were also extremely responsive via phone and email if I had any questions.
Describe your experience with Columbia University.
Strengths: it's a professional staff, with clean and organized space and resources. The staff is kind and knowledgeable. There are no real weaknesses, other than the cost and no financial aid programs available (this is mostly an insurance issue, but Columbia could probably offer something).
Describe your experience with your monitoring appointments at Columbia University.
It was an easy process - I scheduled an appointment online or from my phone. My wait time was very short and I could be in and out in 30 minutes usually. Easy, professional and very manageable, especially while working.
Describe the costs associated with your care under Ashley Wiltshire at Columbia University.
I was charged for the first two consultations. Once I decided to move forward with the process, I paid a lump sum which included all work during visits and any communication. I paid for my medication out of pocket and anesthesia out of pocket.
Describe Ashley Wiltshire's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
N/A
10
Doctor
Ashley Wiltshire
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
10
NPS
9
Age 38 - 39
European
Income $100K - $199K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Wiltshire was very respectful of my time and my situation. She treated me with care and made sure I was well-informed of each step of the process. When a complication arose, she called me almost immediately to talk about next steps. I really felt like she had my back...she consulted with her senior colleagues at different points in the process; this shows me that she is able to let go of ego and make sure that the best interests of the patients are central to the care...
The clinic [Columbia University] was organized and seemed to run well...The first care coordinator, Daniella, was very on top of everything and clear with next steps. The second coordinator, Martha, needs to work on her attention to detail. For example, she scheduled my follow up saline ultrasound in a clinic that was very far away from my home and not accessible by public transportation. It was a huge inconvenience...
How was your experience with Ashley Wiltshire at Columbia University?
I had a great experience with Dr. Wiltshire. She was very responsive at every step of the way, explained next steps clearly, and answered my questions with patience and care. When a complication arose, she made sure I was aware right away and together we made a plan for next steps. I appreciated that she consulted with her senior colleagues at different points in the process; this shows me that she is able to let go of ego and make sure that the best interests of the patients are central to the care. I feel very grateful to have found Dr. Wiltshire to help me walk through this unknown time in my life.
What's one piece of advice would you give a prospective patient of Ashley Wiltshire at Columbia University?
Take deep breaths and trust that she is on your team and will do whatever she can to help you meet your goals.
During treatment, were you treated like a number or a human with Ashley Wiltshire at Columbia University?
Dr. Wiltshire was very respectful of my time and my situation. She treated me with care and made sure I was well-informed of each step of the process. When a complication arose, she called me almost immediately to talk about next steps. I really felt like she had my back.
Describe the protocols Ashley Wiltshire used in your cycles at Columbia University and their degree of success.
Basic lab work and consultation which was normal. An abnormal HSG, in-office hysteroscopy to confirm adhesions and operative hysteroscopy, then a follow up ultrasound to confirm that surgery was successful.
Describe your experience with your nurse at Columbia University. (Assigned nurse: First Daniella, then Martha )
The first care coordinator, Daniella, was very on top of everything and clear with next steps. The second coordinator, Martha, needs to work on her attention to detail. For example, she scheduled my follow up saline ultrasound in a clinic that was very far away from my home and not accessible by public transportation. It was a huge inconvenience.
Describe your experience with Columbia University.
The clinic was organized and seemed to run well. Area for improvement: the coordination of sperm analysis was very confusing and stressful for my partner. He was told to find a sterile container himself which no pharmacy carried. Once a container was finally obtained, the process of bringing it to the clinic himself was also nerve wracking. Why not just have the option to give the sample at the clinic as a first option if people want that?
10
Doctor
Ashley Wiltshire
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Columbia University
New York
NPS
Operations
4 of 5
Scheduling
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2023, 14 Eggs Frozen
NPS
10
NPS
10
Age 30
1 Egg Freezing
Latinx
Income $100K - $199K
Accountant
3rd of 3 Docs
1 Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Wiltshire displays and embodies what anyone ideally seeks in their healthcare provider. Simply, she was attentive, communicative, thorough, knowledge, kind and understanding. When I decide to proceed in moving with IVF in the future, without hesitation, I plan on working with Dr. Wiltshire. I recommended her care with my closest friends and family, that's speaks volumes of what I thought of her as my doctor.
[Columbia University] Clinic strengths are: appointment availability (especially monitoring appointments), coordination and communication. In terms of weakness, I truly can't think of any for the procedure I elected. I recommend taking advantage of their email communication / patient portal of results...Dr. Wiltshire and her team (shout out to nurse Kate), were exceptionally clear, timely and understanding. I truly never felt pressured or rushed and was provided clear understanding of what was occurring and expected next steps.
How was your experience with Ashley Wiltshire at Columbia University?
Dr. Wiltshire displays and embodies what anyone ideally seeks in their healthcare provider. Simply, she was attentive, communicative, thorough, knowledge, kind and understanding. When I decide to proceed in moving with IVF in the future, without hesitation, I plan on working with Dr. Wiltshire. I recommended her care with my closest friends and family, that's speaks volumes of what I thought of her as my doctor.
What's one piece of advice would you give a prospective patient of Ashley Wiltshire at Columbia University?
Take every opportunity to ask all the questions you might have. It's better to always know an answer ahead!
During treatment, were you treated like a number or a human with Ashley Wiltshire at Columbia University?
Dr. Wiltshire was exceptional in her level of empathy and understanding. I truly felt like I was consulting her for my options and expectations. I did not feel pressured or rushed, and despite the number of questions I had, she asked me if I had any other questions. During the egg freezing hormone treatment, Dr. Wiltshire and her team (shout out to nurse Kate), were exceptionally clear, timely and understanding. I truly never felt pressured or rushed and was provided clear understanding of what was occurring and expected next steps.
Describe the protocols Ashley Wiltshire used in your cycles at Columbia University and their degree of success.
Prior to working with Dr. Wiltshire, I had one egg freezing round that was not as successful. Dr. Wiltshire leveraged the previous clinical work and results to determine the best course of action for medication, which yielded a much higher, successful second round. I recognize this may not be the case for everyone, but I appreciated her thoroughness and explanation of the upcoming medications.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Kate)
I loved working with Kate. My winning combo care of Dr. Wiltshire and nurse Kate K, really made a difference in the care I received.
Describe your experience with Columbia University.
Clinic strengths are: appointment availability (especially monitoring appointments), coordination and communication. In terms of weakness, I truly can't think of any for the procedure I elected. I recommend taking advantage of their email communication / patient portal of results.
Describe the costs associated with your care under Ashley Wiltshire at Columbia University.
I was fortunate that my insurance covered my elected egg freezing procedure. Out of costs were limited to copays (between visits and medications).
10
Doctor
Ashley Wiltshire
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, 8 Eggs Frozen
NPS
10
NPS
9
Age 37
1 Egg Freezing
Black or African-American
Lawyer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Wiltshire's bedside manner was exceptional. I'm a professional but not in medicine and she always struck the right tone when explaining things to me without dumbing it down or using too much medical jargon. She was very accessible and affirmatively checked in during the process between appointments and after the procedure to make sure she answered any additional questions...I always felt fully informed about my treatment and I trusted her...
It [Columbia University] was very organized and I didn't have to wait long for appointments. I have difficult veins and there were only two times that I had to be stuck a second time. It was initially hard to navigate the administrative process because the billing department was not responsive...I received information about next steps from various people and the person with billing information was initially unresponsive to my questions...
How was your experience with Ashley Wiltshire at Columbia University?
Dr. Wiltshire was absolutely amazing! She is an exceptional communicator, taking time to clearly explain what was happening in terms that made sense to me. Striking the right tone can be so hard for doctors but she nailed it without dumbing things down or relying only on medical jargon. She reached out throughout the process to make sure she answered all my questions and always felt accessible. I never felt rushed and she listened carefully to my concerns to make sure she offered options that met my needs. Dr. Wiltshire was extremely knowledgeable. Because she explained the process so well, I always felt fully informed about my treatment and I trusted her. When there were decisions I needed to make about how to proceed, she equipped me with the necessary information to weigh my options and make the best choice. Dr. Wiltshire demonstrated she cared about me as a patient. She came in on a holiday to perform my procedure, which I really appreciated. Also, I mentioned having difficulty reaching someone for an administrative issue and she made sure they reached out to me so things moved forward, which was super helpful.
What's one piece of advice would you give a prospective patient of Ashley Wiltshire at Columbia University?
Ask all your questions. She wanted me to feel knowledgeable and comfortable with the process.
During treatment, were you treated like a number or a human with Ashley Wiltshire at Columbia University?
Dr. Wiltshire's bedside manner was exceptional. I'm a professional but not in medicine and she always struck the right tone when explaining things to me without dumbing it down or using too much medical jargon. She was very accessible and affirmatively checked in during the process between appointments and after the procedure to make sure she answered any additional questions. When I was having a hard time navigating the administrative side of things, she ensured those processes were moving forward to me.
Describe the protocols Ashley Wiltshire used in your cycles at Columbia University and their degree of success.
We started outside of my cycle because it was delayed so she adjusted my medicines. My cycle also ran long (I did injections for 14 days) because she wanted to be sure as many of my eggs were mature as possible.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Sakari)
Sakari was great. She answered all my questions. I was scared about the injections but felt like she was rooting for me.
Describe your experience with Columbia University.
The clinic was great. It was very organized and I didn't have to wait long for appointments. I have difficult veins and there were only two times that I had to be stuck a second time. It was initially hard to navigate the administrative process because the billing department was not responsive.
What specific things went wrong at Columbia University?
  • Provided conflicting information
Describe the specific things that went wrong at Columbia University.
I received information about next steps from various people and the person with billing information was initially unresponsive to my questions. This was straightened out on the front end but was confusing because I wasn't clear on the steps I needed to complete in order to begin the process.
10
Doctor
Ashley Wiltshire
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Columbia University
New York
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
10
NPS
10
Age 32 - 33
1 IVF
Donor Sperm
Male Factor
PCOS
Black or African-American
Income $100K - $199K
4th of 4 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Wiltshire...demonstrated unparalleled medical expertise...showed a level of compassion that made the journey more than just a medical process...exhibited a genuine interest in my well-being, taking the time to address all my concerns...explain each step...always listened and offered options based on my concerns
[Columbia University] is very busy but thorough and warm...also attuned to the emotional and psychological aspects of the fertility journey...[monitoring appointments were] Always quick, prompt and professional...warmth and empathy extended by the entire team...showed great compassion and kindness.
How was your experience with Ashley Wiltshire at Columbia University?
I recently had the privilege of being under the care of an extraordinary fertility doctor and an incredibly supportive team at Columbia University Fertility Center. Dr. Wiltshire not only demonstrated unparalleled medical expertise but also showed a level of compassion that made the journey more than just a medical process. From the very first consultation, Dr. Wiltshire exhibited a genuine interest in my well-being, taking the time to address all my concerns and explain each step of the fertility journey. The warmth and empathy extended by the entire team at Columbia University Fertility Center created an environment that felt like more than just a medical office – it felt like a community dedicated to making dreams come true.
What's one piece of advice would you give a prospective patient of Ashley Wiltshire at Columbia University?
Don’t be afraid to ask questions. She answers very thoroughly. She or the team always felt available.
During treatment, were you treated like a number or a human with Ashley Wiltshire at Columbia University?
She always listened and offered options based on my concerns.
Describe your experience with your nurse at Columbia University.
The team at Columbia University Fertility Center didn't just focus on the medical aspect; they were also attuned to the emotional and psychological aspects of the fertility journey. Their unwavering support made every appointment a positive and hopeful experience. In a world where the journey to parenthood can be filled with uncertainties, the team at Columbia University Fertility Center stood out as beacons of support and encouragement. My gratitude knows no bounds, and I wanted to take a moment to acknowledge and appreciate the exceptional care provided by Dr. Wiltshire and the entire team.
Describe your experience with Columbia University.
The clinic is very busy but thorough and warm. They don’t treat you like you’re in the drive thru of a fast food place. They treat you like a human. When I experienced a miscarriage after my first successful transfer with the practice, they showed great compassion and kindness.
Describe your experience with your monitoring appointments at Columbia University.
Always quick, prompt and professional
10
Doctor
Ashley Wiltshire
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, 23 Eggs Frozen
NPS
10
NPS
10
Age 38
1 Egg Freezing
Latinx
Black or African-American
Income $500K+
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Wiltshire was open and honest with me about the process and her point of view on certain aspects of the procedure. She was relatable, funny, not self-serious, and gave her honest opinions when asked. She was responsive when I struggled to understand which shots were which on my first night of treatment; even getting back to me after 10pm at night. We had a successful retrieval and we even celebrated together in the recovery room.
[Columbia Univserity is] Clean, organized, good location with competent staff and a flexible scheduling system. Those are the strengths. There are no weaknesses, except maybe how busy they are all the time? but I never had to wait for my appointment, I was always called in very soon after arriving. The nurses were lovely and it ran like a well-oiled machine...There were a few times the nurses struggled to find a vein but they were always compassionate and apologetic when they had to stick me multiple times.
How was your experience with Ashley Wiltshire at Columbia University?
She was kind, honest, and a clear communicator. She took my treatment seriously and made sure she was available to support me along the way. She was very responsive on email and text, and even got back to me with answers to my questions about my medication dosage after hours. There was a question about whether she would be available for the extraction surgery or would be replaced by another doctor, but she was there. I was her only surgery that day and she came in to make sure she was performing, which was very important to me. We had a very successful retrieval (57 eggs) and we celebrated together as I recovered. She was funny, caring and relatable.
What's one piece of advice would you give a prospective patient of Ashley Wiltshire at Columbia University?
Feel free to be yourself and ask all your questions up front. There are no 'dumb' questions.
During treatment, were you treated like a number or a human with Ashley Wiltshire at Columbia University?
Dr. Wiltshire was open and honest with me about the process and her point of view on certain aspects of the procedure. She was relatable, funny, not self-serious, and gave her honest opinions when asked. She was responsive when I struggled to understand which shots were which on my first night of treatment; even getting back to me after 10pm at night. We had a successful retrieval and we even celebrated together in the recovery room.
Describe the protocols Ashley Wiltshire used in your cycles at Columbia University and their degree of success.
We amended my Ganerelix start date to manage my estrogen levels, which shot up a little faster than expected. She also updated my Folostim dosage every few days in response to my growth rates.
Describe your experience with the nursing staff at Columbia University.
I'm a hard stick and have some anxiety around blood testing for that reason. There were a few times the nurses struggled to find a vein but they were always compassionate and apologetic when they had to stick me multiple times.
Describe your experience with Columbia University.
Clean, organized, good location with competent staff and a flexible scheduling system. Those are the strengths. There are no weaknesses, except maybe how busy they are all the time? but I never had to wait for my appointment, I was always called in very soon after arriving. The nurses were lovely and it ran like a well-oiled machine.
Describe the costs associated with your care under Ashley Wiltshire at Columbia University.
medicine ultrasounds bloodwork anesthesia storage
10
Doctor
Ashley Wiltshire
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, 17 Eggs Frozen
NPS
10
NPS
9
Age 34
3 Egg Freezing
Black or African-American
Income $100K - $199K
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I am so glad Dr. Wiltshire took care of me. She took the time to explain the adjustments in medications and reviewed the ultrasounds with care. She walked me through some of the hurdles along the way and remained optimistic on my behalf. She's the absolute best and I have already recommended her to my friends...worked with the crazy hours and travel schedule. She took the time to call me with important updates and made me feel like we were in it together.
The [Columbia University] clinic is a well-oiled machine. Everyone is so welcoming and efficient at the same time. I think the only weakness is that they need more chairs in the waiting area...[nurse] Kathryn sent clear instructions and quickly got back to me when there were changes in my schedule that would impact the egg freezing cycle...Dr. Wiltshire took care of me. She took the time to explain the adjustments in medications and reviewed the ultrasounds with care. She walked me through some of the hurdles along the way and remained optimistic on my behalf. She's the absolute best and I have already recommended her to my friends.
How was your experience with Ashley Wiltshire at Columbia University?
I am so glad Dr. Wiltshire took care of me. She took the time to explain the adjustments in medications and reviewed the ultrasounds with care. She walked me through some of the hurdles along the way and remained optimistic on my behalf. She's the absolute best and I have already recommended her to my friends.
What's one piece of advice would you give a prospective patient of Ashley Wiltshire at Columbia University?
Don't be afraid to share your goals and fears. She will take them seriously and won't make you feel bad about them.
During treatment, were you treated like a number or a human with Ashley Wiltshire at Columbia University?
Dr. Wiltshire worked with the crazy hours and travel schedule. She took the time to call me with important updates and made me feel like we were in it together.
Describe the protocols Ashley Wiltshire used in your cycles at Columbia University and their degree of success.
We used higher doses of Gonal F and Menopur to try and get my ovaries to respond. I was starting out with a low normal AMH.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Klinger, Kathryn)
Kathryn sent clear instructions and quickly got back to me when there were changes in my schedule that would impact the egg freezing cycle.
Describe your experience with Columbia University.
The clinic is a well-oiled machine. Everyone is so welcoming and efficient at the same time. I think the only weakness is that they need more chairs in the waiting area. I appreciated that you weren't penalized for running late because they understood that you were at the mercy of the NYC subways.
Describe the costs associated with your care under Ashley Wiltshire at Columbia University.
Approximately $2500-3000 after insurance coverage and all of my medication were covered
Describe Ashley Wiltshire's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
N/A
10
Doctor
Ashley Wiltshire
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5