Rated 7.4
Strongly recommend: 44%Neutral: 18%Don't recommend: 38%7.4
44% strongly recommend
19 reviews
Humanity
8.8
8.8
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.3
9.3
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
4.2
4.2
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.8
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Albert Einstein College of Medicine
Residency
U of PA
Fellowship
U of CT

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Bat-Sheva Maslow works in 1 office at

RMA of Basking Ridge, New Jersey
Rated 9.1
Strongly recommend: 80%Neutral: 13%Don't recommend: 7%9.1

Explore Clinic
Jersey City
100 Town Square Place, Suite 610
Jersey City, NJ 07310

19 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Unsuccessful
NPS
6
NPS
10
Age 39 - 40
4 IVF
Diminished Ovarian Reserve
Uterine Fibroids
Unexplained
East Asian
Income $100K - $199K
Engineer
Only Doc Seen
Doesn't Recommend
Strongly Recommends
Unsuccessful
Dr Maslow is kind and clear with communication, but she's barely there...1 cycle ~ 300 Gonol, 2 vials of Meno, 2 times/day Lupron. It's the most aggressive stimulation, due to my low amh level. 2, 3, 4 cycle ~ 450 Gonol, 3 vials of Meno plus some other med I forgot...we only got 1 embryo and it did result in pregnancy.
[RMA of New Jersey] is nice and efficient. The people work there are very friendly. Everything was smooth, although there were some communication hiccups in the beginning...medication was not that clear for the transfer day either...monitoring tests were fine...She's clear and a bit robotic, but I like it. She kept me calm.
How was your experience with Bat-Sheva Maslow at RMA of Basking Ridge, New Jersey?
Dr Maslow is kind and clear with communication, but she's barely there. Our 3rd cycle only had 4 follicles, so we wanted to cancel. The on-call doctor insisted that we continue with the cycle and it failed (canceled egg retrieval). We only heard from Dr. Maslow once the entire 3rd cycle, when she announce the result to us.
What's one piece of advice would you give a prospective patient of Bat-Sheva Maslow at RMA of Basking Ridge, New Jersey?
She has very good techniques. I had three exams with her the 4 cycles. None of them were painful, but the one time with another doctor was really painful. She is on vacation a lot and has many many many holidays. Be prepared to get instructions from on-call doctors a lot.
During treatment, were you treated like a number or a human with Bat-Sheva Maslow at RMA of Basking Ridge, New Jersey?
Not in the beginning, but the experience slowly got better with communications. In the beginning, no treatment process was explained, we were info dumped with pdf documents on the process. We weren't told when the cycle will begin, so we did not know when to order medications, especially that one of meds has very short expiration date. The first cycle was based completely on need-to-know bases. We were instructed a day before the next step. It was nerve racking for the first cycle.
Describe the protocols Bat-Sheva Maslow used in your cycles at RMA of Basking Ridge, New Jersey and their degree of success.
1 cycle ~ 300 Gonol, 2 vials of Meno, 2 times/day Lupron. It's the most aggressive stimulation, due to my low amh level. 2, 3, 4 cycle ~ 450 Gonol, 3 vials of Meno plus some other med I forgot. Slightly milder stim because the 1st cycle did not work. 5 cycle ~ the same as 1st cycle plus growth hormone. It's been a year, maybe the most aggressive method will work again .
Describe your experience with your nurse at RMA of Basking Ridge, New Jersey. (Assigned nurse: Jill )
Jill was not the first nurse, she became my nurse after the first one went on leave. She's clear and a bit robotic, but I like it. She kept me calm.
Describe your experience with RMA of Basking Ridge, New Jersey.
The clinic is nice and efficient. The people work there are very friendly. Everything was smooth, although there were some communication hiccups in the beginning. There is no good result for us. We were frustrated in cycles when we can only hear advise from on-call doctors.
Describe your experience with your monitoring appointments at RMA of Basking Ridge, New Jersey.
The monitoring tests were fine. I have to go in every morning for my 1st cycle, which is a lot of driving and my arm was bruised for a very long time. Not sure if that was the protocol for 1st cycle or what. The cycles monitoring get less frequent cycle after cycle. I think the doctor has a pretty good understand of my response after a while.
Describe the costs associated with your care under Bat-Sheva Maslow at RMA of Basking Ridge, New Jersey.
Only copays and genetic testing fees. Insurance covers the cycles.
Describe Bat-Sheva Maslow's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Basking Ridge, New Jersey.
None, we only got 1 embryo and it did result in pregnancy.
What specific things went wrong at RMA of Basking Ridge, New Jersey?
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of Basking Ridge, New Jersey.
In the beginning of 1st cycle, I have to take multiple phone calls from the Specialty pharmacy asking for me to contact my doctor for pre approval. After that, the pharmacy asked me when should they setup the delivery, but I was not told when the cycle will start, so had to call the nurse asking for timing. For our transfer cycle, I was in the ER three days before the transfer due to virus caused upset stomach. The suggestions from on-call doctors were okay to transfer. We weren't able to talk to my own doctor until the day of transfer. The medication was not that clear for the transfer day either. I had two progesterone pill at the time, same dosage, one in refrigerator one at room temp. I was instructed to insert the one in fridge but I didn't read the full labels so I inserted the room temp one instead. My doctor said they're the same, but if they're the same, why prescribe two different kind??? Anyway, our transfer of the only one embryo we've got after 4 cycles did not result in pregnancy. We were very devastated.
NPS
6
Doctor
Bat-Sheva Maslow
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
2 of 5
NPS
10
Clinic
RMA of Basking Ridge, New Jersey
Basking Ridge
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unsuccessful
NPS
3
NPS
6
Age 22
1 IVF
Ashkenazi Jewish
Income $50K - $99K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I felt that Dr. Maslow was definitely educated and intelligent and when I did get to speak with her, she was very willing to explain everything. However, after the initial consultation, I did not see her once. She was not at any of my monitoring appointments and did not perform my egg retrieval. After the retrieval, she did call me with the results, even though they were worse than we hoped
The [Extend Fertility] clinic is very organized. Your calls are answered and nurses call back quickly. Everyone is very nice and professional and you feel taken care of by the support staff. The only issue I had was communication with the nurses and doctor. The clinic itself is very nice though...The nurses were not always up to date on the latest decisions that had been made.
How was your experience with Bat-Sheva Maslow at Extend Fertility?
I felt that Dr. Maslow was definitely educated and intelligent and when I did get to speak with her, she was very willing to explain everything. However, after the initial consultation, I did not see her once. She was not at any of my monitoring appointments and did not perform my egg retrieval. After the retrieval, she did call me with the results, even though they were worse than we hoped. It took two weeks to get a phone call with her after my cycle. I felt that this was completely unacceptable. She did not encourage me to email or call her with any questions and overall I did not feel supported at all.
What's one piece of advice would you give a prospective patient of Bat-Sheva Maslow at Extend Fertility?
Advocate for yourself and ask questions
During treatment, were you treated like a number or a human with Bat-Sheva Maslow at Extend Fertility?
Dr Maslow was always nice when we spoke, however I felt that she did not communicate often enough and I was left with many questions and confusion a lot of the time
Describe the protocols Bat-Sheva Maslow used in your cycles at Extend Fertility and their degree of success.
I had two vials of menopur and gonal. At a certain point the menopur was increased the three vials and cetrotide was added. My cycle was not nearly as successful as we had hoped it would be.
Describe your experience with your nurse at Extend Fertility. (Assigned nurse: Avigayil Edelman )
The care coordinator was extremely helpful and always called me back quickly answering all of my questions. I felt that the nursing team in general did not take the time to make sure that the patient fully understood the instructions or results. They didn’t offer any information, you had to ask every single question if you wanted answers
Describe your experience with Extend Fertility.
The clinic is very organized. Your calls are answered and nurses call back quickly. Everyone is very nice and professional and you feel taken care of by the support staff. The only issue I had was communication with the nurses and doctor. The clinic itself is very nice though.
Describe Bat-Sheva Maslow's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Extend Fertility.
We did not get to that point as we had no healthy embryos
What specific things went wrong at Extend Fertility?
  • Provided conflicting information
Describe the specific things that went wrong at Extend Fertility.
The nurses were not always up to date on the latest decisions that had been made. They would call me and say things like “start estrogen patches so we can do your next cycle in 10 days” and I would just be confused because I hadn’t even spoken the the doctor about my last cycle and had not made any decisions about upcoming ones
NPS
3
Doctor
Bat-Sheva Maslow
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
NPS
6
Clinic
Extend Fertility
Extend
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2020, Successful
NPS
10
NPS
10
Age 34
1 Egg Freezing
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I met with [Dr. Bat-Sheva Maslow] when I first was thinking about starting the process and she was very clear about what I should expect and answered all my questions, she also called in a few days after my retrieval to check in and answer any other questions, which really made me feel like I was in great, caring hands...It was nice to start and end with Dr. Maslow, because of the familiarity. Also, she was very clear about expectations and had no problem answering all of my questions...
The staff at Extend Fertility as a whole was amazing. Everyone was so caring and had no problem answering questions...Lovely and caring staff. Good communication. Clean and organized facility. The nurses did a great job with communicating next steps and answering follow up questions. During treatment for egg retrieval it is a lot monitoring and blood work, but Extend Fertility was efficient, so that even when I had to go to work afterwards, it was a huge stress. I only wish that they had an Extend Fertility also in Brooklyn...I saw Dr. Guarnaccia and Dr. Maslow. Dr. Guarnaccia preformed my medical scan as well as my retrieval and Dr. Maslow met with me for my final follow up.
How was your experience with Bat-Sheva Maslow at Extend Fertility?
Dr. Guarnaccia is amazing. He performed my medical exam as well as my egg retrieval. He was so professional, but personable. I felt very comfortable asking questions and he was very clear with expectations. I truly felt like I was in great hands with Dr. Guarnaccia and I was. After the retrieval, I had almost no pain and the procedure went very smooth. I would highly recommend Dr. Guarnaccia to anyone considering egg retrieval. Dr. Maslow was great. I met with Dr. Maslow for my initial consultation and she reached out to follow up a few days after my procedure. It was nice to start and end with Dr. Maslow, because of the familiarity. Also, she was very clear about expectations and had no problem answering all of my questions. I would highly recommend Dr. Maslow to anyone considering egg retrieval.
What's one piece of advice would you give a prospective patient of Bat-Sheva Maslow at Extend Fertility?
Feel comfortable asking questions, because they both do a wonderful job making the patient feel comfortable and outlining clear expectations.
During treatment, were you treated like a number or a human with Bat-Sheva Maslow at Extend Fertility?
During my visits to Extend Fertility I saw Dr. Guarnaccia and Dr. Maslow. Dr. Guarnaccia preformed my medical scan as well as my retrieval and Dr. Maslow met with me for my final follow up. The process went very seamless and I had all of my questions answered. Dr.Guarnaccia is wonderful. I felt very comfortable under his care, especially for the actual egg retrieval. Following my procedure, I had no pain and the aftercare plan was very well communicated. I met with Dr. Maslow when I first was thinking about starting the process and she was very clear about what I should expect and answered all my questions, she also called in a few days after my retrieval to check in and answer any other questions, which really made me feel like I was in great, caring hands. I would highly recommend both doctors!
Describe your experience with your nurse at Extend Fertility. (Assigned nurse: Molly Spilka, Tamar Tenenbaum)
The staff at Extend Fertility as a whole was amazing. Everyone was so caring and had no problem answering questions. The communication was great during my procedure which made me feel so much more comfortable. Tamar my fertility advisor is amazing. She made me feel much more at ease each step, because she answered all of my questions and was very caring. Molly the nurse I worked with is also amazing. She clearly and thoroughly showed me how to mix and administer my medication. She took her time in explaining and answering any questions. If it was not for her, I do not think I would have been as comfortable administering my medication.
Describe your experience with Extend Fertility.
Extend Fertility Strengths: Lovely and caring staff. Good communication. Clean and organized facility. The nurses did a great job with communicating next steps and answering follow up questions. During treatment for egg retrieval it is a lot monitoring and blood work, but Extend Fertility was efficient, so that even when I had to go to work afterwards, it was a huge stress. I only wish that they had an Extend Fertility also in Brooklyn.
NPS
10
Doctor
Bat-Sheva Maslow
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Extend Fertility
Extend
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, 49 Eggs Frozen
NPS
10
NPS
10
Age 33 - 34
2 Egg Freezing
2nd of 2 Docs
4 Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I had a short agonist protocol which was closely monitored and had frequent dose adaptions [by Dr. Maslow] and an lupron trigger. The retrieval date was determined based on the monitoring. She did everything to ensure a good numebr and quality of eggs and the results with her were excellent and a lot better than in my previous treatments. She was able to retrieve a large number of eggs, almost all of them were mature.
Cara [nurse at Extend Fertility] was very helpful and well organized. She was always up to date with what was going on with my case and she took care of all issue...[Monitoring appointments are] Very well organized, quick and efficient. Staff is well trained and very kind and respectful... the set up is designed to improve the results. The monitoring is not just for safety but to optimize for the chances of a good outcome. They usually don't schedule the cycle but start based on the natural cycle which improves chances, also the retrieval date is based on the monitoring and therefore flexible, this increases the chance for an optimal result.
How was your experience with Bat-Sheva Maslow at Extend Fertility?
She answered all of my questions, I asked about many issues concerning my case as well as research and upcoming treatments. She was very understanding, knowledgeable and accommodating. I felt very safe with her regarding my treatment and that she did everything to improve my outcome.
What's one piece of advice would you give a prospective patient of Bat-Sheva Maslow at Extend Fertility?
Ask all questions you have and let her know your wishes, she solved a lot of issues that I thought could not be changed.
During treatment, were you treated like a number or a human with Bat-Sheva Maslow at Extend Fertility?
She was very warm and understanding, I felt like she cared a lot about me and my outcome. I felt like I can trust her and she found the best treatment for me while answering my questions.
Describe the protocols Bat-Sheva Maslow used in your cycles at Extend Fertility and their degree of success.
I had a short agonist protocol which was closely monitored and had frequent dose adaptions and an lupron trigger. The retrieval date was determined based on the monitoring. She did everything to ensure a good numebr and quality of eggs and the results with her were excellent and a lot better than in my previous treatments. She was able to retrieve a large number of eggs, almost all of them were mature. On my request the MIs were also frozen.
Describe your experience with your nurse at Extend Fertility. (Assigned nurse: Cara)
Cara was very helpful and well organized. She was always up to date with what was going on with my case and she took care of all issue. I often had special requests which she took care of very competently. I felt like I can depend on her. At one point I was traveling and needed help urgently, I emailed her about the issue, she called me within seconds and solved my problem right away.
Describe your experience with Extend Fertility.
The clinic is very well organized and the set up is designed to improve the results. The monitoring is not just for safety but to optimize for the chances of a good outcome. They usually don't schedule the cycle but start based on the natural cycle which improves chances, also the retrieval date is based on the monitoring and therefore flexible, this increases the chance for an optimal result. I had both retrievals on weekend days, many clinics don't do that. I believe their method is responsible for the great results I had.
Describe your experience with your monitoring appointments at Extend Fertility.
Very well organized, quick and efficient. Staff is well trained and very kind and respectful.
Describe the costs associated with your care under Bat-Sheva Maslow at Extend Fertility.
I had one fee that paid for the whole cycle, I thought it was very affordable.
NPS
10
Doctor
Bat-Sheva Maslow
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Extend Fertility
Extend
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
8
NPS
8
Age 34
1 Egg Freezing
European
Income $50K - $99K
Writer
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
I am seeing Dr. Maslow for egg freezing.... Dr. Maslow was extremely helpful in explaining the complicated elements of a pleasing to me. She was easy to talk to you even when my results were not so great in the beginning stages. She was encouraging but honest throughout the process, which I really appreciated.... She also went through other hypothetical AMH blood levels with me and how that might impact my anticipated results.
Extend Fertility provides egg freezing exclusively, so I found the prices are lower than other clinics for this very specific service. They used to offer free consultations and diagnostic testing, but now they charge $250 and if you end up using them to freeze your eggs you get to apply that amount to the cost of your egg freezing cycle.... There was one time when I showed up for a blood test that the nurse told me my test wasn’t on the calendar.
How was your experience with Bat-Sheva Maslow at Extend Fertility?
Dr. Maslow was extremely helpful in explaining the complicated elements of a pleasing to me. She was easy to talk to you even when my results were not so great in the beginning stages. She was encouraging but honest throughout the process, which I really appreciated.
What's one piece of advice would you give a prospective patient of Bat-Sheva Maslow at Extend Fertility?
I would come with a list of questions for her. There’s a lot of basic information that needs to be told every single patient but beyond that it really is up to you to do your research and make sure you ask the right questions so that you get the answers you need to feel comfortable with your personal care.
During treatment, were you treated like a number or a human with Bat-Sheva Maslow at Extend Fertility?
She sat down with me face-to-face for a full hour and thoroughly went through my test results with me. She also went through other hypothetical AMH blood levels with me and how that might impact my anticipated results.
Describe the protocols Bat-Sheva Maslow used in your cycles at Extend Fertility and their degree of success.
I’m still in the process of my treatment so I haven’t had any protocols performed yet.
Describe your experience with the nursing staff at Extend Fertility.
The nursing staff are all generally friendly, and helpful. They were all very accommodating of my fear of needles.
Describe your experience with Extend Fertility.
Extend Fertility provides egg freezing exclusively, so I found the prices are lower than other clinics for this very specific service. They used to offer free consultations and diagnostic testing, but now they charge $250 and if you end up using them to freeze your eggs you get to apply that amount to the cost of your egg freezing cycle.
Describe your experience with your monitoring appointments at Extend Fertility.
I haven’t had ultrasound monitoring performed yet, but I do know that it is a general window.
Describe the costs associated with your care under Bat-Sheva Maslow at Extend Fertility.
There is a $6000 cycle fee, plus the cost of medications and long-term storage.
Describe Bat-Sheva Maslow's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Extend Fertility.
This does not apply to me. I am seeing Dr. Maslow for egg freezing.
What specific things went wrong at Extend Fertility?
  • Lost appointments
Describe the specific things that went wrong at Extend Fertility.
There was one time when I showed up for a blood test that the nurse told me my test wasn’t on the calendar. But it turned out not to be an issue. They were able to get me in but I was told that my appointment did not show up for them.
NPS
8
Doctor
Bat-Sheva Maslow
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
5 of 5
NPS
8
Clinic
Extend Fertility
Extend
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2019, 12 Eggs Frozen
NPS
7
NPS
9
Age 34
1 Egg Freezing
Ashkenazi Jewish
Income $100K - $199K
Marketer or PR
Only Doc Seen
Neutral
Strongly Recommends
Successful
I only met her [Dr. Bat-Sheva Maslow] once during a consultation and was once seen by a different doctor during the routine visits. She did not do my retrieval. She was really nice and knowledgeable and patiently answered my questions...It was a standard egg retrieval process. They told me to add more hormones based on the growth of my follicles...it feels more like you are a patient of the clinic then any patient of a specific doctor.
When you go to Extend Fertility, it feels more like you are a patient of the clinic then any patient of a specific doctor. I only met her [Dr. Maslow] once during a consultation and was once seen by a different doctor during the routine visits...The nurses were sweet, smart, friendly, patient and follow up. However, you have to be organized as things can slip through the cracks...It [monitoring] was a well run machine. Sometimes it took 15 min and other times it was 30
How was your experience with Bat-Sheva Maslow at Extend Fertility?
When you go to Extend Fertility, it feels more like you are a patient of the clinic then any patient of a specific doctor. I only met her once during a consultation and was once seen by a different doctor during the routine visits. She did not do my retrieval. She was really nice and knowledgeable and patiently answered my questions.
During treatment, were you treated like a number or a human with Bat-Sheva Maslow at Extend Fertility?
It's a smaller office, but it's still a bit of a factory. At least it's a well oiled machine with many polite and friendly nurses and staff.
Describe the protocols Bat-Sheva Maslow used in your cycles at Extend Fertility and their degree of success.
It was a standard egg retrieval process. They told me to add more hormones based on the growth of my follicles.
Describe your experience with the nursing staff at Extend Fertility.
The nurses were sweet, smart, friendly, patient and follow up. However, you have to be organized as things can slip through the cracks. A pharmacy didn't get the prescription and they never told me which type of trigger shot i needed until i asked. I did call to speak to a nurse after a treatment as i was experiencing vertigo and they were useless with that issue. However, this does not surprise me since it was not directly related to the procedure
Describe your experience with Extend Fertility.
Their practice is geared towards women who want to freeze their eggs for the future and not for any immediate treatment, which is what i was doing. It had a smaller feel then an RMI and was less expensive (my insurance did not provide coverage). Everyone is super friendly and nice and wait times are really managable. However, you have to stay organized the whole time as things can fall through the cracks. This will happen at any of the egg retrieval or ivf clinice.
Describe your experience with your monitoring appointments at Extend Fertility.
It was a well run machine. Sometimes it took 15 min and other times it was 30
Describe the costs associated with your care under Bat-Sheva Maslow at Extend Fertility.
$6500 for retrieval, $2000 for 5 years of freezing and approx $2000 in hormones
What specific things went wrong at Extend Fertility?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Extend Fertility.
The pharmacy didnt have the prescription and they never called in my trigger shot until i reminded them about it
NPS
7
Doctor
Bat-Sheva Maslow
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Compassion
4 of 5
Explained risks
4 of 5
NPS
9
Clinic
Extend Fertility
Extend
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2020, Unknown Success
NPS
10
NPS
10
Age 44
1 IUI
Diminished Ovarian Reserve
Unexplained
European
Income $100K - $199K
Sales Representative
2nd of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Maslow was realistic and optimistic at the same time. She explained the stats but was willing to go for it. She was concerned about my financial obligations and therefore took her recommendations seriously. She understood my wants and was excited to try... I saw [her] in person at all critical points...put me on a full stim course to try for IVF. I only produced 1 follicle so we moved to IUI because of COVID-19
Great small clinic [at Extend Fertility]! Short wait time, attentive and responsive staff. Billing explained well. I just wish there was better follow up after my cycle failed...The nursing staff is patient and kind. I wish I had had an assigned nurse for all questions...Low cost in comparison to other NY clinics!! $1700 for IUI. $11K for IVF. Affordable...All the Drs that I met were lovely
How was your experience with Bat-Sheva Maslow at Extend Fertility?
Dr. Maslow was realistic and optimistic at the same time. She explained the stats but was willing to go for it. She was concerned about my financial obligations and therefore took her recommendations seriously. She understood my wants and was excited to try! We were derailed by COVID-19 and decided to do an IUI rather than a risky 1-2 follicle retrieval at that time. The only one disappointing this is that no one called me from the office after I called to say that the cycle failed.
What's one piece of advice would you give a prospective patient of Bat-Sheva Maslow at Extend Fertility?
She’s wonderful!
During treatment, were you treated like a number or a human with Bat-Sheva Maslow at Extend Fertility?
The practice is small and I saw Dr. Maslow in person at all critical points. I saw her more in one cycle that I saw my last RMA Dr in 4 cycles combined.
Describe the protocols Bat-Sheva Maslow used in your cycles at Extend Fertility and their degree of success.
Dr. Maslow put me on a full stim course to try for IVF. I only produced 1 follicle so we moved to IUI because of COVID-19. We would have tried a retrieval if things weren’t so uncertain.
Describe your experience with the nursing staff at Extend Fertility.
The nursing staff is patient and kind. I wish I had had an assigned nurse for all questions.
Describe your experience with Extend Fertility.
Great small clinic! Short wait time, attentive and responsive staff. Billing explained well. I just wish there was better follow up after my cycle failed. I will move forward with another cycle here when COVID-19 restrictions are lifter. All the Drs that I met were lovely.
Describe the costs associated with your care under Bat-Sheva Maslow at Extend Fertility.
Low cost in comparison to other NY clinics!! $1700 for IUI. $11K for IVF. Affordable!
NPS
10
Doctor
Bat-Sheva Maslow
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
NPS
10
Clinic
Extend Fertility
Extend
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, 15 Eggs Frozen
NPS
8
NPS
9
Age 34
1 Egg Freezing
Income $100K - $199K
Accountant
Only Doc Seen
Neutral
Strongly Recommends
Successful
[Dr. Bat-Sheva Maslow was] Very pleasant and clearly explained the process and my fertility projections...I felt like my concerns were addressed and the supporting materials I was provided were very helpful...I would note that given the timing of your cycle you will be examined by other doctors within the practice, as well as the actual retrieval...Given my AMH levels Doctor Maslow tailored my fertility drugs to fit my needs...was very nice and explained my fertility in great detail. I ended up being treated by another doctor in the practice but both of them were very attentive and supportive.
The clinic [Extend Fertility] was very attentive and accommodating. I felt like my concerns were addressed and the supporting materials I was provided were very helpful...I would note that given the timing of your cycle you will be examined by other doctors within the practice, as well as the actual retrieval...All of the nurses at Extend were lovely and made me feel very comfortable. They explained everything clearly and answered all of my questions thoroughly...$5,500 for the procedure, $2,000 for the drugs and $2,400 for a 5 year storage plan
How was your experience with Bat-Sheva Maslow at Extend Fertility?
Very pleasant and clearly explained the process and my fertility projections. The clinic was very attentive and accommodating. I felt like my concerns were addressed and the supporting materials I was provided were very helpful.
What's one piece of advice would you give a prospective patient of Bat-Sheva Maslow at Extend Fertility?
I would note that given the timing of your cycle you will be examined by other doctors within the practice, as well as the actual retrieval.
During treatment, were you treated like a number or a human with Bat-Sheva Maslow at Extend Fertility?
Dr Maslow was very nice and explained my fertility in great detail. I ended up being treated by another doctor in the practice but both of them were very attentive and supportive.
Describe the protocols Bat-Sheva Maslow used in your cycles at Extend Fertility and their degree of success.
Given my AMH levels Doctor Maslow tailored my fertility drugs to fit my needs.
Describe your experience with your nurse at Extend Fertility. (Assigned nurse: Ana Baez-Castillo)
All of the nurses at Extend were lovely and made me feel very comfortable. They explained everything clearly and answered all of my questions thoroughly.
Describe your experience with Extend Fertility.
The clinic was very professional and clearly outlined the process during the initial consultation. They were accommodating with appointments and the staff was lovely. The nurses and doctor were wonderful on the day of the procedure and followed up with me multiple times in the days following.
Describe the costs associated with your care under Bat-Sheva Maslow at Extend Fertility.
$5,500 for the procedure, $2,000 for the drugs and $2,400 for a 5 year storage plan
Describe Bat-Sheva Maslow's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Extend Fertility.
N/A
NPS
8
Doctor
Bat-Sheva Maslow
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
NPS
9
Clinic
Extend Fertility
Extend
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, 13 Eggs Frozen
NPS
9
NPS
10
Age 37
1 Egg Freezing
East Asian
Income $0 - $49K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
I chose a female doctor [Dr. Bat-Sheva Maslow] because I think it’s more convenient. She is very nice and professional. The whole procedure went smoothly and I got a pretty good result. I didn’t feel anything miserable, the medication was efficient, I only injected 8 days to get it ready.... They expected to get 10-15 eggs, I got 13 mature eggs, which is pretty good. Although I expected 15.
This clinic [Extend Fertility] is the egg freezing industry leader. I’m happy I made a good choice. I did so much research to find it. I enjoyed the advanced technology and professional team. The whole procedure was pretty enjoyable.... Their monitoring hours is 7:00am-9:30am every day. Which is very convenient. The waiting time is very short.... My fertility advisor Kezia is great! She is very friendly and reachable.
How was your experience with Bat-Sheva Maslow at Extend Fertility?
I chose a female doctor because I think it’s more convenient. She is very nice and professional. The whole procedure went smoothly and I got a pretty good result. I didn’t feel anything miserable, the medication was efficient, I only injected 8 days to get it ready.
What's one piece of advice would you give a prospective patient of Bat-Sheva Maslow at Extend Fertility?
Don’t fear of anything, I feel the procedure just like a regular period.
During treatment, were you treated like a number or a human with Bat-Sheva Maslow at Extend Fertility?
She is very nice and with big smile. A kind of warm feeling.
Describe the protocols Bat-Sheva Maslow used in your cycles at Extend Fertility and their degree of success.
They give me the dose is medium. Follistim 225 unites and 2 vials of Menopur per day. I only injected 8 days to get it ready for retraival. They expected to get 10-15 eggs, I got 13 mature eggs, which is pretty good. Although I expected 15.
Describe your experience with your nurse at Extend Fertility. (Assigned nurse: Kezia Onel )
My fertility advisor Kezia is great! She is very friendly and reachable. She is so patient and answered all my questions. She helped me made it. And all the nurses are so nice and patient. They are a well organized team.
Describe your experience with Extend Fertility.
This clinic is the egg freezing industry leader. I’m happy I made a good choice. I did so much research to find it. I enjoyed the advanced technology and professional team. The whole procedure was pretty enjoyable.
Describe your experience with your monitoring appointments at Extend Fertility.
Their monitoring hours is 7:00am-9:30am every day. Which is very convenient. The waiting time is very short.
Describe the costs associated with your care under Bat-Sheva Maslow at Extend Fertility.
First cycle 6500, one year storage 600, medication 3000.
NPS
9
Doctor
Bat-Sheva Maslow
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Extend Fertility
Extend
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, 26 Eggs Frozen
NPS
10
NPS
7
Age 41
1 Egg Freezing
European
Income $100K - $199K
Teacher
2nd of 2 Docs
2 Egg Freezing With Other Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr. Maslow cares about her patients and women's education around fertility. She is passionate about what she does and wants her patients to have positive outcomes. She communicates over the phone and over email.... We agreed to do 2 cycles of egg retrieval (I am 40) and we would determine if a third is necessary. After the 2nd, we agreed to a 3rd but she was confident that completing a 4th cycle was unnecessary.
Communication [Extend Fertility] was problematic and obtaining records was an issue. The steps of the process were not made transparent. Ex. How long would the eggs be stored in the clinic and then shipped to the storage facility was not readily available. Had to request that details be made in writing. For example, they called you over the phone to tell you the number of eggs that were going to be frozen but did not offer a written confirmation of the record unless I requested.
How was your experience with Bat-Sheva Maslow at Extend Fertility?
Dr. Maslow cares about her patients and women's education around fertility. She is passionate about what she does and wants her patients to have positive outcomes. She communicates over the phone and over email.
What's one piece of advice would you give a prospective patient of Bat-Sheva Maslow at Extend Fertility?
Have a baseline knowledge of fertility. Do your own research and be prepared to ask specific questions
During treatment, were you treated like a number or a human with Bat-Sheva Maslow at Extend Fertility?
The Doctor answered questions and provided realistic expectations
Describe the protocols Bat-Sheva Maslow used in your cycles at Extend Fertility and their degree of success.
We agreed to do 2 cycles of egg retrieval (I am 40) and we would determine if a third is necessary. After the 2nd, we agreed to a 3rd but she was confident that completing a 4th cycle was unnecessary.
Describe your experience with the nursing staff at Extend Fertility.
Communication was erratic. Never spoke to the same person and questions were not always answered.
Describe your experience with Extend Fertility.
Communication was problematic and obtaining records was an issue. The steps of the process were not made transparent. Ex. How long would the eggs be stored in the clinic and then shipped to the storage facility was not readily available. Had to request that details be made in writing. For example, they called you over the phone to tell you the number of eggs that were going to be frozen but did not offer a written confirmation of the record unless I requested.
Describe the costs associated with your care under Bat-Sheva Maslow at Extend Fertility.
5000 a cycle for egg retrieval. Meds were covered under my insurance
What specific things went wrong at Extend Fertility?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
NPS
10
Doctor
Bat-Sheva Maslow
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
NPS
7
Clinic
Extend Fertility
Extend
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unknown Success
NPS
9
NPS
8
Age 33
Male Factor
European
Income $50K - $99K
Doctor
2nd of 2 Docs
2 Fertility Medications With Other Docs
Strongly Recommends
Neutral
Success w/ Doc Not sure
Dr maslows strengths include compassion, knowledge and availability. As a patient I feel she was very thorough in her exam and had great communication. She took the tjme to answer all of mine and my husband's questions. She also gave us all of our options instead of simply IVF...She was very straight forward and compassionate about our chances of fertility...She also spent a great deal,of time explaining everything to us... There is also a class to take on giving yourself injections.
I had medical records faxed multiple times and the clinic [Gold Coast IVF] claimed they never revived my records- email works better!...Very clean and welcoming environment. Weakness in returning messages promptly....Get all prior medical records and bring them with you. I had issues faxing medical history and then not receiving or losing information...[nURSING sTAFF] Informative but not prompt in returning messages left... There is also a class to take on giving yourself injections.
How was your experience with Bat-Sheva Maslow at Gold Coast IVF?
Dr maslows strengths include compassion, knowledge and availability. As a patient I feel she was very thorough in her exam and had great communication. She took the tjme to answer all of mine and my husband's questions. She also gave us all of our options instead of simply IVF.
What's one piece of advice would you give a prospective patient of Bat-Sheva Maslow at Gold Coast IVF?
Get all prior medical records and bring them with you. I had issues faxing medical history and then not receiving or losing information.
During treatment, were you treated like a number or a human with Bat-Sheva Maslow at Gold Coast IVF?
She was very straight forward and compassionate about our chances of fertility. She also spent a great deal,of time explaining everything to us.
Describe the protocols Bat-Sheva Maslow used in your cycles at Gold Coast IVF and their degree of success.
Day 3 of cycle is blood test and ultrasound. Next birth control is started, then luparon injections then stimulation injections. Then retrieval of egg, fertilizing the eggs, maturing the eggs for 3-5 days and then placing them back into my uterus. Monitoring required for dosing changes. There is also a class to take on giving yourself injections.
Describe your experience with the nursing staff at Gold Coast IVF.
Informative but not prompt in returning messages left.
Describe your experience with Gold Coast IVF.
Very clean and welcoming environment. Weakness in returning messages promptly.
Describe the costs associated with your care under Bat-Sheva Maslow at Gold Coast IVF.
Approximately 17,000$
Describe Bat-Sheva Maslow's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Gold Coast IVF.
Dr recommended one egg transfer based on our age - 33
What specific things went wrong at Gold Coast IVF?
  • Lost paperwork
  • Failed to call with results
  • Lost results
Describe the specific things that went wrong at Gold Coast IVF.
I had medical records faxed multiple times and the clinic claimed they never revived my records- email works better!
NPS
9
Doctor
Bat-Sheva Maslow
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
NPS
8
Clinic
Gold Coast IVF
West Woodbury
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021, Consult
NPS
9
NPS
8
Age 34
Black or African-American
Income $50K - $99K
Lawyer
2nd of 2 Docs
Strongly Recommends
Neutral
Successful
Dr. Maslow was very nice and communicated everything well to me. I've only had one consultation with her so far but I have no complaints, everything went well. I look forward to having more appointments with her once I start the process...She took the time to explain the entire egg freezing process to me and also answered al the questions I had. I didn't feel rushed and felt like I had her undivided attention and felt very comfortable speaking to her....
The clinic [Extend Fertility] was quiet and spacious, taking into consideration social distancing. Everything was organized and I was in and out fairly quickly...The first appointment I had with the nurses was very quick and easy. just one quick blood draw...if the patient is looking for a female physician at this clinic. As the only female physician, I did have to wait a few extra weeks for an appointment....
How was your experience with Bat-Sheva Maslow at Extend Fertility?
experience went very well. Dr. Maslow was very nice and communicated everything well to me. I've only had one consultation with her so far but I have no complaints, everything went well. I look forward to having more appointments with her once I start the process
What's one piece of advice would you give a prospective patient of Bat-Sheva Maslow at Extend Fertility?
I think to just be patient if the patient is looking for a female physician at this clinic. As the only female physician, I did have to wait a few extra weeks for an appointment.
During treatment, were you treated like a number or a human with Bat-Sheva Maslow at Extend Fertility?
She took the time to explain the entire egg freezing process to me and also answered al the questions I had. I didn't feel rushed and felt like I had her undivided attention and felt very comfortable speaking to her.
Describe the protocols Bat-Sheva Maslow used in your cycles at Extend Fertility and their degree of success.
I have not started treatment yet.
Describe your experience with the nursing staff at Extend Fertility.
The first appointment I had with the nurses was very quick and easy. just one quick blood draw.
Describe your experience with Extend Fertility.
The clinic was quiet and spacious, taking into consideration social distancing. Everything was organized and I was in and out fairly quickly. There was some construction as the clinic is expanding but the only signs of that were signs in the clinic space. Otherwise, I would have had no idea, there was no noise or disturbance that impeded the appointment
Describe the costs associated with your care under Bat-Sheva Maslow at Extend Fertility.
just over $10000
Describe Bat-Sheva Maslow's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Extend Fertility.
N/A
NPS
9
Doctor
Bat-Sheva Maslow
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
NPS
8
Clinic
Extend Fertility
Extend
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
10
NPS
10
Age 38 - 39
2 IVF
Male Factor
Income $200K - $499K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Maslow is very compassionate and is very well educated in IVF. She was able to adjust my protocol after my miscarriage with my only embryo to ensure more eggs were retrieved and ultimately more embryos that were eligible to transfer. She had a wonderful bed side manner which is extremely important to me. During my current pregnancy I started to bleed and was so scared due to a recent miscarriage and she took my concerns and fear seriously and had me come into the office immediately to ensure me all was okay. I honestly can say I do not think she has any weakensses as far as my treatment is concerned.
I personally had a wonderful experience with RMA. From the office staff, to the nurses who drew my blood every morning and the wonderful doctors and nurses, I never encountered an issue with my medical treatment or interactions with the staff. I will say the only issue I had was with one member of the staff from the Finance department. She relayed inaccurate information to me and had me pay a large sum up from when I already had a large credit on my account. My account was ultimately switched to another employee who fixed the issue. Other than that all of my interactions were pleasant
How was your experience with Bat-Sheva Maslow at RMA of Basking Ridge, New Jersey?
Dr. Maslow is very compassionate and is very well educated in IVF. She was able to adjust my protocol after my miscarriage with my only embryo to ensure more eggs were retrieved and ultimately more embryos that were eligible to transfer. She had a wonderful bed side manner which is extremely important to me. During my current pregnancy I started to bleed and was so scared due to a recent miscarriage and she took my concerns and fear seriously and had me come into the office immediately to ensure me all was okay. I honestly can say I do not think she has any weakensses as far as my treatment is concerned.
What's one piece of advice would you give a prospective patient of Bat-Sheva Maslow at RMA of Basking Ridge, New Jersey?
No question is a stupid question, Dr. Maslow will answer all and any questions you have.
During treatment, were you treated like a number or a human with Bat-Sheva Maslow at RMA of Basking Ridge, New Jersey?
Dr. Maslow is extremely personable and took all the time I needed to address my issues and concerns. Unfortunately, my first transfer resulted in a miscarriage and Dr. Maslow took the time to call me and make sure I felt okay emotionally and physically. She changed my protocol for my next retrieval and transfer and I am successfully 14 weeks pregnant. When I would go for morning monitoring she always took her time and treated me like I was her only patient of that morning.
Describe the protocols Bat-Sheva Maslow used in your cycles at RMA of Basking Ridge, New Jersey and their degree of success.
After my miscarriage with my only embryo, Dr. Maslow used the micro-flare protocol for my next egg retrieval which resulted in 7 more mature eggs than last time, 5 embryos and 2 embryos after PGT testing
Describe your experience with your nurse at RMA of Basking Ridge, New Jersey. (Assigned nurse: Sarah Robinson & Dessi Anagnostakis)
I had two nurses, the 1st was Sarah Robinson. Sarah was extremely organized, thorough and very compassionate. If I had an issue or concern she would get back to me immediately with a plan and always kept up her positivity even after my miscarriage. I switched nurses once Sarah went on maternity leave and Dessi was my new nurse. Like Sarah, Dessi was organized and addressed my issues immediately. Dessi was not as personable as Sarah but showed compassion when I needed it. I was extremely happy with both of my nurses.
Describe your experience with RMA of Basking Ridge, New Jersey.
I personally had a wonderful experience with RMA. From the office staff, to the nurses who drew my blood every morning and the wonderful doctors and nurses, I never encountered an issue with my medical treatment or interactions with the staff. I will say the only issue I had was with one member of the staff from the Finance department. She relayed inaccurate information to me and had me pay a large sum up from when I already had a large credit on my account. My account was ultimately switched to another employee who fixed the issue. Other than that all of my interactions were pleasant
Describe the costs associated with your care under Bat-Sheva Maslow at RMA of Basking Ridge, New Jersey.
I was fortunate that my insurance covered $75,000 in lifetime fertility benefits. The only out of pocket costs were my co-pay for medications and fee for embryo PGT testing
NPS
10
Doctor
Bat-Sheva Maslow
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
RMA of Basking Ridge, New Jersey
Jersey City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2022 - 2023, Successful
NPS
10
NPS
10
Age 36 - 37
1 IVF
European
Ashkenazi Jewish
Middle Eastern
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Maslow was wonderful in my experience, you mostly communicate with your nurse but I know Dr. Maslow was overseeing all my care and made sure all my procedures were done with herself. She called when my first transfer failed and made sure to comfort me and instill that the one transfer was not an indication of failure in the future. She never gave me false hope but never let me feel hopeless. I feel grateful for my experience with Dr. Maslow.
I mostly went to the [RMA of New Jersey] Englewood office. Their hours made it so I could come in before work which helps as you go so frequently and may not want to share what you are going through with your work. Everyone was always friendly and professional...[nurse] Bridget made sure my medication information was always up to date and was very thorough in answering any questions I had.
How was your experience with Bat-Sheva Maslow at RMA of Basking Ridge, New Jersey?
Dr. Maslow was able to convey all information I needed to know candidly but still with warmth and compassion. I never felt like just another patient to her and really felt that she cared about me and my outcome.
What's one piece of advice would you give a prospective patient of Bat-Sheva Maslow at RMA of Basking Ridge, New Jersey?
Congratulations! Dr. Maslow was wonderful in my experience, you mostly communicate with your nurse but I know Dr. Maslow was overseeing all my care and made sure all my procedures were done with herself. She called when my first transfer failed and made sure to comfort me and instill that the one transfer was not an indication of failure in the future. She never gave me false hope but never let me feel hopeless. I feel grateful for my experience with Dr. Maslow.
During treatment, were you treated like a number or a human with Bat-Sheva Maslow at RMA of Basking Ridge, New Jersey?
Dr. Maslow and Bridget always made sure I got a same day phone call and had all the information I needed available to me. They were always available if I had any questions.
Describe the protocols Bat-Sheva Maslow used in your cycles at RMA of Basking Ridge, New Jersey and their degree of success.
I had one retrieval cycle with Dr Maslow. I was monitored very closely(every morning at the end) and medication was adjusted as needed. After my retrieval my first transfer failed. Dr. Maslow felt confident that the protocol was a good one for me and we used the same protocol with my second(successful) transfer.
Describe your experience with your nurse at RMA of Basking Ridge, New Jersey. (Assigned nurse: Bridget Pecora)
Bridget was such a gift, I think she saved me from so much emotional turmoil during an already lonely and hard time. She was kind, informative, organized and picking up the phone when I saw "healthcare" on the caller ID was never a fearful moment. When I was preparing to start IVF I got pregnant naturally, when that pregnancy ended under hard circumstances I reached out to Bridget and she was so lovely and helpful. Bridget made sure my medication information was always up to date and was very thorough in answering any questions I had.
Describe your experience with RMA of Basking Ridge, New Jersey.
I mostly went to the Englewood office. Their hours made it so I could come in before work which helps as you go so frequently and may not want to share what you are going through with your work. Everyone was always friendly and professional.
Describe your experience with your monitoring appointments at RMA of Basking Ridge, New Jersey.
Monitoring hours made it so I could come in whenever I needed and still make it to work on time.
Describe the costs associated with your care under Bat-Sheva Maslow at RMA of Basking Ridge, New Jersey.
I am lucky that insurances covered most of my costs.
Describe Bat-Sheva Maslow's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Basking Ridge, New Jersey.
We were not given the option of multiple embryo transfer which was not an issue for us as we would not chosen it unless it was recommended by our doctor.
NPS
10
Doctor
Bat-Sheva Maslow
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
RMA of Basking Ridge, New Jersey
Jersey City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
7
NPS
8
Age 34
1 Egg Freezing
Only Doc Seen
Neutral
Neutral
Successful
Dr. Maslow was candid and took the time to ask me my understanding and knowledge. She was very direct and sometimes a bit more understanding/soft and caring approach would have been helpful . For example, while discussing my progress mid-cycle and that I was slower than expected, the communication was very direct and matter-of-fact. I think I would’ve preferred some more validation of the challenges associated with the process.
The [Extend Fertility] clinic staff warmly welcomed me each morning I came. They (mostly) patiently answered questions I had in my afternoon phone calls...The care coordinator was organized, efficient, and very responsive and responsible whenever I contacted her...The clinic is efficient and mostly warm/caring staff. I wish they would’ve had primary nurse(s), so that I would know that a concern I discussed with someone one day, I could follow up on with the same nurse another day, rather than sharing all over again. If there’s a staff person who you are more comfortable with, request them!
How was your experience with Bat-Sheva Maslow at Extend Fertility?
Dr. Maslow was candid and took the time to ask me my understanding and knowledge. She was very direct and sometimes a bit more understanding/soft and caring approach would have been helpful . For example, while discussing my progress mid-cycle and that I was slower than expected, the communication was very direct and matter-of-fact. I think I would’ve preferred some more validation of the challenges associated with the process.
What's one piece of advice would you give a prospective patient of Bat-Sheva Maslow at Extend Fertility?
Don’t hesitate to speak up and share questions or concerns and advocate for yourself. If you ask, she will take the time to answer. But you have to initiate/ask first.
During treatment, were you treated like a number or a human with Bat-Sheva Maslow at Extend Fertility?
The clinic staff warmly welcomed me each morning I came. They (mostly) patiently answered questions I had in my afternoon phone calls. When I requested to speak with Dr. Maslow, my request was received and arrangements made for us to speak, rather than brush aside my concerns.
Describe your experience with your nurse at Extend Fertility. (Assigned nurse: Avigayil)
The care coordinator was organized, efficient, and very responsive and responsible whenever I contacted her. I needed paperwork completed and different prescriptions and she took care of it all. I did not have a primary nurse(s), which would’ve been helpful. On the day I received my trigger call, a nurse I had never spoken with called with my instructions which were different than what a different nurse (who I had spoken with numerous times) told me. I was disappointed to hear from someone new (to me) on my last day. When I requested to speak with a nurse in the clinic and by phone, they were mostly very responsive, compassionate, and patient with my questions.
Describe your experience with Extend Fertility.
The clinic is efficient and mostly warm/caring staff. I wish they would’ve had primary nurse(s), so that I would know that a concern I discussed with someone one day, I could follow up on with the same nurse another day, rather than sharing all over again. If there’s a staff person who you are more comfortable with, request them!
What specific things went wrong at Extend Fertility?
  • Provided conflicting information
Describe the specific things that went wrong at Extend Fertility.
I got my phone call with trigger instructions and they contradicted other information I had been told by a different nurse in the clinic earlier that same day. When I questioned the nurse on the phone, she tried to brush aside my comments/concerns. Later in the afternoon, the original nurse I had spoken with called me and I straightened everything out with her.
NPS
7
Doctor
Bat-Sheva Maslow
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
4 of 5
NPS
8
Clinic
Extend Fertility
Extend
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
2020, 20 Eggs Frozen
NPS
10
NPS
10
Age 35
1 Egg Freezing
European
Ashkenazi Jewish
Income $100K - $199K
Lawyer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Maslow is very knowledgable and has alot of experience in the egg freezing process. She made me feel very secure, and like I am in good hands, when it came to the egg retrieval procedure. She had an amazing bedside manner, and was very caring and made sure I understood everything, and felt comfortable after the retrieval...
They were very knowledgable about the egg freezing procedure, and all the bells and whistles involved in it. The [Extend Fertility] nurses that take your blood test and ultrasound techs were phenomenal...The cost for one cycle of egg freezing was approx. $6,500, and then another approx. $3,000 to the pharmacy for medications...
How was your experience with Bat-Sheva Maslow at Extend Fertility?
Dr. Maslow is very knowledgable and has alot of experience in the egg freezing process. She made me feel very secure, and like I am in good hands, when it came to the egg retrieval procedure. She had an amazing bedside manner, and was very caring and made sure I understood everything, and felt comfortable after the retrieval.
What's one piece of advice would you give a prospective patient of Bat-Sheva Maslow at Extend Fertility?
I would advise to feel free to ask as many questions as you need, to get all of the information you desire to feel at ease with the procedure, because Dr. Maslow is very knowledgable and will definitely answer your questions.
During treatment, were you treated like a number or a human with Bat-Sheva Maslow at Extend Fertility?
Dr. Maslow and all the staff really went above and beyond to be patient with me, to answer all of my questions, and so to say - to hold my hand through the whole process.
Describe the protocols Bat-Sheva Maslow used in your cycles at Extend Fertility and their degree of success.
She monitored my blood tests and ultrasound results during the egg freezing cycle, to see my estrogen levels and the development of the follicles in my ovaries. Based on this information, she adjusted the amount of medications I need prior to the egg retrieval, in order to achieve the best result - which I believe is a good result (20 mature eggs frozen).
Describe your experience with the nursing staff at Extend Fertility.
The nursing staff was absolutely amazing - and I mean that. They were very knowledgable about the egg freezing procedure, and all the bells and whistles involved in it. The nurses that take your blood test and ultrasound techs were phenomenal!! (there are alot of blood tests involved in this procedure). The egg retrieval nurse made me feel at ease and answered all of my questions. Just wonderful staff!!
Describe your experience with Extend Fertility.
I think this clinic is a well oiled machine when it comes to egg freezing, and probably other fertility procedures as well. Not only is everyone super experienced and knows exactly what they are doing, but every single person was so compassionate and patient with me, and accommodated my sometimes changing schedule. This is the type of clinic where you feel fully confident entrusting the staff and doctors with your fertility and medical care. Highly recommend - and really no complaints!
Describe the costs associated with your care under Bat-Sheva Maslow at Extend Fertility.
The cost for one cycle of egg freezing was approx. $6,500, and then another approx. $3,000 to the pharmacy for medications.
NPS
10
Doctor
Bat-Sheva Maslow
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
5 of 5
NPS
10
Clinic
Extend Fertility
Extend
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
10
NPS
10
Age 37
1 IVF
Male Factor
PCOS
Uterine Fibroids
South Asian
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr.Maslow is very knowledgeable & experienced. She has excellent bed side manners. She remained on top of my case throughout the entire process. I have no regrets of choosing her & will be. back to her in few years for our 2nd baby! Hands down - she is excellent. No complaints...Don't think twice- just go for it. I decided on Dr.Maslow after meeting 3 different doctors at different facilities.
Honestly, i am not able to point out even a single weakness about RMA. my husband & me are so so happy with our 4.5 months of experience with RMA. Every single person who interacted with us throughout this process were so kind, full of compassion & assists you with a smiling face. RMA literally spoilt us! not more than 5 mins of waiting time- EVER!!! detailed attention. Everything works like a clockwork, but yet so personalized!! I wish they had OB-GYN's too. I did not want to go anywhere else apart from RMA!!
How was your experience with Bat-Sheva Maslow at RMA of Basking Ridge, New Jersey?
Dr.Maslow is very knowledgeable & experienced. She has excellent bed side manners. She remained on top of my case throughout the entire process. I have no regrets of choosing her & will be. back to her in few years for our 2nd baby! Hands down - she is excellent. No complaints!
What's one piece of advice would you give a prospective patient of Bat-Sheva Maslow at RMA of Basking Ridge, New Jersey?
Don't think twice- just go for it. I decided on Dr.Maslow after meeting 3 different doctors at different facilities.
During treatment, were you treated like a number or a human with Bat-Sheva Maslow at RMA of Basking Ridge, New Jersey?
Detailed attention, guidance, assistance was provided at every single visit & made to feel like family!
Describe your experience with your nurse at RMA of Basking Ridge, New Jersey. (Assigned nurse: Kasey McAteer)
I couldnt have survived the entire IVF journey without Kasey!! she is a god sent angel. She has so much patience. She answers all your queries with so much patience & will cheer you up if you are feeling low. She worked at lighting speed & was always available to attend to my queries! She is simply the best!!
Describe your experience with RMA of Basking Ridge, New Jersey.
Honestly, i am not able to point out even a single weakness about RMA. my husband & me are so so happy with our 4.5 months of experience with RMA. Every single person who interacted with us throughout this process were so kind, full of compassion & assists you with a smiling face. RMA literally spoilt us! not more than 5 mins of waiting time- EVER!!! detailed attention. Everything works like a clockwork, but yet so personalized!! I wish they had OB-GYN's too. I did not want to go anywhere else apart from RMA!!
NPS
10
Doctor
Bat-Sheva Maslow
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
RMA of Basking Ridge, New Jersey
Jersey City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, 14 Eggs Frozen
NPS
10
NPS
10
Age 35
1 Egg Freezing
European
Ashkenazi Jewish
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Maslow explained the process and procedure clearly and answered my questions. She treated me with respect and delineated expectations based on my lab work and ultrasound results. Her work with me yielded good results and I had a good experience in her care overall. Although I was not awake during the egg retrieval, I felt that I was in good hands.
The clinic made the process as financially feasible as possible. Extend partners with fertility organizations and pharmacies to help patients receive a discount on expensive medications and the procedure itself. The staff were always friendly and welcoming, and treated me with respect...The staff were friendly and answered all of my questions. Their instructions were always clear.
How was your experience with Bat-Sheva Maslow at Extend Fertility?
Dr. Maslow explained the process and procedure clearly and answered my questions. She treated me with respect and delineated expectations based on my lab work and ultrasound results. Her work with me yielded good results and I had a good experience in her care overall. Although I was not awake during the egg retrieval, I felt that I was in good hands.
What's one piece of advice would you give a prospective patient of Bat-Sheva Maslow at Extend Fertility?
Ask questions.
During treatment, were you treated like a number or a human with Bat-Sheva Maslow at Extend Fertility?
I was spoken to with respect and given autonomy to make my own decisions regarding my care. The staff were also friendly.
Describe the protocols Bat-Sheva Maslow used in your cycles at Extend Fertility and their degree of success.
My medication dosage was adjusted based on my lab work and ultrasound results every other day to two days.
Describe your experience with your nurse at Extend Fertility.
The staff were friendly and answered all of my questions. Their instructions were always clear.
Describe your experience with Extend Fertility.
The clinic made the process as financially feasible as possible. Extend partners with fertility organizations and pharmacies to help patients receive a discount on expensive medications and the procedure itself. The staff were always friendly and welcoming, and treated me with respect.
Describe the costs associated with your care under Bat-Sheva Maslow at Extend Fertility.
The total cost not including storage was $9336
NPS
10
Doctor
Bat-Sheva Maslow
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
NPS
10
Clinic
Extend Fertility
Extend
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, 15 Eggs Frozen
NPS
10
NPS
10
Age 39
1 Egg Freezing (cancer)
Cancer
Black or African-American
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Maslow listens. She is patient and supportive...I felt at ease and supported, no matter what question I asked. I was so happy with the number of eggs retrieved...the drugs I used for oocyte cryopreservation were 1 Gonal-F RFF 300 IU for ten days, 2 vials of Menopur 150 IU for ten days, 1 box of Cetrotide 0.25 mg 0.25 mg for four days, 3 tablets of Letrozole 2.5 mg for ten days, and 1 Lupron Trigger 80 units once
I had a great experience with Extend Fertility. I had a team working with me. I look forward to resuming our partnership when I contact them in the future. I felt at ease and supported, no matter what question I asked. I was so happy with the number of eggs retrieved...[finance dept] was great helping me understand the billing process of egg storage.
How was your experience with Bat-Sheva Maslow at Extend Fertility?
I had a great experience. I look forward to resuming our partnership when I contact you in the future. I felt at ease and supported, no matter what question I asked. I was so happy with the number of eggs retrieved. Thank you Dr. Maslow.
What's one piece of advice would you give a prospective patient of Bat-Sheva Maslow at Extend Fertility?
Have your questions ready.
During treatment, were you treated like a number or a human with Bat-Sheva Maslow at Extend Fertility?
Dr. Maslow listens. She is patient and supportive.
Describe the protocols Bat-Sheva Maslow used in your cycles at Extend Fertility and their degree of success.
I had one cycle. I remember the drugs I used for oocyte cryopreservation were 1 Gonal-F RFF 300 IU for ten days, 2 vials of Menopur 150 IU for ten days, 1 box of Cetrotide 0.25 mg 0.25 mg for four days, 3 tablets of Letrozole 2.5 mg for ten days, and 1 Lupron Trigger 80 units once. I received Follicular Ultrasounds, Progesterone, E2 tests five times and, LH testing once.
Describe your experience with your nurse at Extend Fertility. (Assigned nurse: Claudia Jablonski)
Claudia Jablonski was a very helpful advisor. Nurses Lindsey Surette and Stephanie Koton provided clear instructions on what injections to self-administer and for how many days.
Describe your experience with Extend Fertility.
I had a great experience with Extend Fertility. I had a team working with me. I look forward to resuming our partnership when I contact them in the future. I felt at ease and supported, no matter what question I asked. I was so happy with the number of eggs retrieved. Thank you Dr. Maslow and Dr. Klein.
Describe your experience with your monitoring appointments at Extend Fertility.
I had convenient scheduled appointments.
Describe the costs associated with your care under Bat-Sheva Maslow at Extend Fertility.
My costs were covered by my health insurance and grants. I had a one cycle of treatment and a 10 year storage plan. Some of the prescriptions had a copay. Linda Chen was great helping me understand the billing process of egg storage.
NPS
10
Doctor
Bat-Sheva Maslow
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Extend Fertility
Extend
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5

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