Bill Meyer

[Carolina Conceptions] Pros: -the entire staff is friendly and knowledgeable -I always feel welcomed - they perform all procedures on site...two locations in my area and they both use the same physicians...Cons: - challenging to reach staff via phone as the utilize the patient portal and received faster response via the patient portal...parking is challenging if you have a morning appointment.

Amazing nursing staff [at Carolina Conceptions]. They're a pleasure to be around, exuding positive vibes, whenever we visit the clinic in person. Virtually, they're superbly responsive, concise and detailed in the direction they offer...We felt that, at Carolina Conceptions, we were taken care by the entire team - from Dr. Meyer, to the nursing team, admin staff, and billing team. True patient-centered care at its finest...

The nursing staff [at Carolina Conceptions] were all also very friendly, knowledgeable and supportive...The monitoring appointments were easy to schedule for early morning and they were always on time which helped minimize the stress of having to get to work after. The staff was always knowledgeable and friendly making a stressful process less stressful...Dr. Meyer and the entire staff were great and our treatment and care felt very personalized. Communication was fantastic and Dr. Meyer was always quick to get back to us answer any questions we had!

This clinic's [Carolina Conceptions] entire staff is very friendly and I never felt like just a number. They are also incredibly responsive...Dr. Meyer's bedside manner is one of the best I've ever come across. His care is very personalized. I've never felt like a number and always have been treated with patience and care. The entire staff at his clinic is wonderful...

If you want to feel like a human and not a number or statistic, than this [Carolina Conceptions] is a great clinic. The front desk staff learned who you were very quickly even though there weren't many appointments. They do not monitor as closely as my other clinic which was nerve-wracking but it worked out in the end. I was used to daily monitoring and this was only every few days. Dr. Meyer and Dr. Park are fantastic. I don't have experience with the other doctors. They're phone system is very frustrating at times but you get used to it eventually.

I think Carolina Conceptions is great for a number of reasons- they are convenient, extremely efficient (I was always in and out in a timely manner), very easy to schedule with...staffed by compassionate people. It was genuinely a bittersweet moment to move on from the clinic to a regular OBGYN, as I felt that everyone was invested in their patients...Overall, the nurses were great at the clinic. I had a few instances where communication was muddled, but this only happened about 3x during 2 years. Little things like the incorrect prescription being called in to the fertility pharmacy, etc. These issues were quickly addressed and corrected.

They [Carolina Conceptions] do not take cash. Everyone was very friendly from the time of setting up the appointments until check out. Not a negative thing to say about this clinic. It is in a very convenient location if you live in the Raleigh area....They have mini clinics at other treatment centers for initial consultations to make things easier for people who do come from awhile away.

Overall from phone calls, front desk, nurses, doctors, embryologist...everybody [at Carolina Conceptions] was so professional, compassionate, quick with responses. I have nothing but wonderful things to say about the whole clinic!.... For IVF we started on birth control for about 10 days, within that 10 days I was monitored to make sure everything looked okay to proceed with the stim injections. I then was able to proceed with injections (menopur and gonul F) from there I did stim a for about 11 days, again during the stim process I was monitored to make sure everything was progressing as it should. Once instructed I started cetrotide injection and also instructed when to trigger for my egg retrevial. I went in for the egg retrevial and then started progesterone injections the next day after retrevial, then I did a 5 day fresh embryo transfer. My results was a positive pregnancy test and I am currently 12 weeks, 2 days!

I had 2 nurses throughout my time there [at Carolina Conceptions]. They were very sweet, informative, and caring. They’ll call you back if you leave them A message. And those nurses that make those calls are also great!...Cost me $5000 for my injectable medications, HSG, bloodwork, ultrasound, office visits, iui class, day of insemenation, spermwash...They are actually located in A very busy area due to them being by A hospital. Parking is always available. Early morning appointments are the best. I’d recommend going in around 7:30am.

The clinic [Carolina Conceptions] was well kept and organized and the nurses were compassionate. The only weakness I found was that all the testing that we needed to have done had to be done at their office which is about 2 hours away from where we live. Everything else was great!...My husband is in the military and the clinic was very helpful with that...offer some amazing discounts for military couples. I believe it’s around 50% depending on the procedure

I don’t think they [Carolina Conceptions] have any weaknesses, they act like a team and are always willing to help anyway they can. They greet you with a smile from start to finish. There very thorough in going thru this whole process. There open 7 days a week and have very flexible hours...In my first ivf cycle. We first removed my tubes, then started ivf in the next month. We then started with the egg retrieval and retrieved eggs and had them tested. Only had two tested and they both were healthy. We implanted both and only one took. Second round we retrieved a lot more and froze them only implanted one embryo and we are pregnant with our second child.

The nursing staff [at Carolina Conceptions] was excellent. I had most of my monitoring appointments with Shannon and she was very friendly and encouraging...Carolina Conceptions is a large practice with many team members, but I liked all of the ones I met. You have a primary doctor, but for things that can't be scheduled like egg retrieval, you may have a different doctor performing the procedure. I mainly saw Dr. Meyer and Dr. Bowling during IVF, and I liked both of them a lot. The front desk staff is excellent, as are the financial coordinators and the practice manager, Nikki.

Carolina Conceptions are VERY organized and efficient. I've never had to wait more than 5-10 minutes in the waiting room whether I was a walk in or had an appointment. When I was working they always worked around my schedule and I was always able to get there early and make it to work in time so that the appointments never really interfered with work. It is such a warm and friendly environment, you never feel stressed coming into the office

Strengths: the clinic [Carolina Conceptions] was very large and it was not difficult to find people in my community who had success with them. The doctors were all very experienced and had been in the RE field for many years. The clinic did it's best to bill insurance for procedures when possible. The staff seems to remember you, which is nice especially for such a large clinic. Weaknesses: The clinic is very large and it can feel chaotic when you go into a packed waiting room. The finances were laid out for us but there was a discrepancy which we ultimately had to pay for.

This clinic [Carolina Conceptions] has great morning hours, they are good at returning phone calls and always seem eager to help you in any way they can. I do wish they stayed open a little later for after work appointments. The clinic is clean and welcoming. The clinic is a little hard to get to, and traffic here in the morning can be a nightmare.

Everyone [Carolina Conceptions] was so punctual whether is was answering a phone call or email, getting me into my appointments on time (I never had to wait), getting my records to my OB in a rush, etc. which was very comforting to me. They have early AM appointments which suited my work schedule... We opted to do the refund program for IVF. It was more expensive than single cycle but if we didn't bring home a baby after 3 cycles

They [nurses at Carolina Conceptions] are all very friendly and professional...To see the doctor I sometimes had to wait for a convenient appointment. I never had to wait more than 5 minutes for appointments. This clinic is open on weekends which is huge, as timing is so important for fertility treatment...It's a large, bright atmosphere. The front desk team are wonderful, and seemed genuinely excited for me when I finally got pregnant. I was always able to choose my monitoring visits at a time convenient for me.

They [Carolina Conceptions] have sufficient nursing staff and well versed with procedures...The cost is on average the same as majority of the clinics in the area...was my 3rd clinic and successful resulting in my baby daughter on the 1st try. I was 42 at that time...They listened to my concerns as I was very nervous of the procedure failing as this was my 3rd IVF, but the 1st IVF with them...at Carolina Conceptions, I have quick access to Dr. Meyer. He also gave me a protocol that worked and resulted in my darling baby daughter. I was 42 years old using my own eggs. He listened to me when other doctors in other clinics I went to did not. I am glad he was my doctor. I am going for another IVF next year and will be returning to Dr. Meyer.

The clinic [Carolina Conceptions- Raleigh] was generally good. The care coordination and instructions were excellent and we were easily able to get daily updates. They also were good at maximizing our insurance benefits which covered more than we expected.... Slightly dismissive of failure which was huge to us, but then refunded $$ that they did not have to without being asked.

The clinic [Carolina Conceptions] was professional, compassionate, and well organized. ALL of the staff I have encountered have been extremely kind and invested in our journey. Appointments were very easy to schedule and I received many reminders about upcoming appointments via text and email. The receptionist, Kesha, was one of the most kind, genuine people I have ever met.

After the PGS was performed, we were told we had 4 abnormal embryos and 1 without a DNA read. We transferred the unknown one and had a baby. The embryologists [at Carolina Conceptions] saved 2 without our knowledge that could actually have been normal. Dr. Meyer emailed 3.5 years later askin what we wanted to do with these embryos. We were completely taken aback and then had to pay (at a discounted rate according to them) for repeat biopsy of the 2 and found 1 was for sure normal and the other was questionable. We moved forward with an FET for the normal embryo and at the time of transfer, the embryologist showed us a paper with the sex of the 2 embryos which we did not want to know. My 1st pregnancy test was positive but my repeat test 2 days later showed a drop in my hCG and I was emailed his information. No apologies were ever offered during this process and I was told to feel grateful for the opportunity to have another child. The practice manager begrudgingly gave me a kind of apology when I discussed these issues with her. I was told the embryologists who handled my embryos years ago should have discarded them all and they are no longer there. These people are trusted with embryos and could not do their job correctly and when faced with that, CC does not take responsibility for previous actions. I was told they can't go through thousands of embryos. When I addressed the sex of the embryo being revealed, I was told I should have told them that day I didn't want to know when I had told them previously I didn't want to know. The empathy and compassion is lacking and they seem to wash their hands of me since I had already given them the money they wanted and wasn't going to affect their bottom line. I have never been more disappointed in the way my care has been handled in my life.

I would recommend Carolina Conceptions to anyone who has had trouble getting or staying pregnant. I trust my obstetrician implicitly, but he was not willing to start me on fertility treatment. My obstetrician subsequently referred me to Carolina Conceptions, and they immediately performed surgery to remove scar tissue from my uterus, diagnosed me with mild PCOS, and started me on fertility treatment. My husband and I have been trying for over a year and have had one miscarriage. Starting a family was becoming overwhelmingly stressful, but the staff at Carolina Conceptions stepped in, were thorough in testing both of us, and frank about what treatment I needed. Having a fertility specialist on the case has taken so much stress off of us and put us at ease.

Strengths: very well qualified physicians, embryologists, nurses. Extremely supportive, organized and reliable. Weakness: Carolina Conceptions is 4 hrs from me...Terry is amazing. I did remote IVF for my last two cycles as we moved 4 hrs away and she was my nurse and liaison. She helped to coordinate all my medications, treatments, dose changes, etc. She was always timely, responsible, and completely reliable. More important, Terry was a strong pillar of support and always showed warmth and compassion. Couldn't have picked a better team!

[Carolina Conceptions] Strengths: staff is friendly and communicate very well. Process has been smooth and not complicated secondary to the excellent communication and education provided by staff members. Questions are answered promptly. [Nurses are a] Great resource for information and answering questions...the process was explained so well from the beginning with Michele, RN during my IVF class. She was great!

All nursing staff [at Carolina Conceptions] were very supportive, compassionate and care for their clients...I also had a very bad experience with someone in finance who took us to the back room to discuss financial options after our 3rd miscarriage and them promptly asked us to exit through the back stairs since we were visibly upset and she didn't want us to walk through the lobby and possibly upset other patients. She just handled it very coldly.