Bradley Trivax

It’s strength is Dr. Trivax, and weakness is it’s billing/finance dept and long wait times most visits. As a new patient, I would verify with insurance what is covered and copays, because to this day they’re still messing mine up. The ultrasound tech and phlebotomists are always pleasant and great at their jobs.

I definitely feel that there are way more strengths than weaknesses for Island Fertility . The office itself is a little cold in the waiting room , I think that’s mostly all fertility clinics . They pretty much run on time for all monitoring appointments with a glitch here and there . My only issue I would say is to request to see the doctor of your choice on each monitoring appointment , if you don’t they will have you speak with a different doctor and sometimes that can leave you unsure of your protocol or results .

RSNY had some administrative issues and overall went down hill as my cycle progressed. After my failed pregnancy test and long hiatus, I switched to Island Fertility and am much happier there. Island Fertility is a brand new facility and the care and attention you receive there is leaps and bounds beyond RSNY.

They have babies everywhere in here: the magazines, advertisements, etc. I wish it was a better environment in the waiting room, bu those waiting rooms are treacherous places. However, the place pretty much runs like clockwork and helps you to miss less work. The nursing staff is always very professional. I appreciate that they are not touchy feely; it's a group of strong women who never honey me but help me keep it together. The only bad experiences I've had is when they have to sub someone in from the Long Island office.

Monitoring appts are 6:30am-10:00am. Try and get the 6:30 if you can, otherwise you will most likely wait awhile. Over the winter the clinic was not as busy and I was able to get in and out within 40 minutes. Since school is out of session I have waited up to an hour for my appt. Dr. Stelling has recently left the practice and the staff did not inform any of his patients which caused a lot of stress.

This is a very busy clinic with lots of patients, but they do a really good job at not making it feel that way. You only know that because the waiting rooms sometimes are pretty full. They use an electronic system now that updates your labs, appointments, and notes all online or on the app and it’s great that you can see all the stuff. I would always forget everything the doctor or sono tech or nurse would say with all the numbers and stuff and the app lets me see them myself. And knowledge helps you be a better advocate for yourself.

It's important to know that the Brooklyn office is a satellite location for RSNY with the Long Island locations are the primary focus where most procedures occur. I had to travel to Mineola on Monday morning for an IUI because there was no doctor available for my IUI in Brooklyn and there was always a possibility of needing to go to Mineola for treatment. This increased stress levels considerably.

Dr Trivax is no longer at this practice. He is with Stonybrook Medical Center. Nurses and lab at RSONY are top notch. All of the dctors need a bit of a fine tuning when it comes to “out of the box” thinking it seems. I had conversations with some people who had gone here and we all agreed they do not customize their approaches.

They are small so they pay more attention, always call you back and are easy to work with overall. I worked with a larger clinic that didn't pay any attention or know your name, so this place was great compared to that. But you have to be your own advocate everywhere you go. Everyone I worked with was kind and compassionate. The office in Brooklyn is lovely.

Clients can be seen early morning, prior to work. The only complaint I have about the clinic is Dr. Bray's bedside manner. We ended up switching doctors from Dr. Bray to Dr. Trivax, halfway through treatments.

For the most part, this office was great. The few things that could be improved were the occasional delays. Most times I was in and out. But there were also a few days where I didn't get out for well over an hour and had to rush to work. I also didn't realize that I would be working not just with Dr. Trivax, but Drs. Sang and Saketos as well. It turned out okay, but It worried me at first how they could keep track of patients juggling us around between them. However, I never felt forgotten or that they didn't know who I was.

You don't get too see your primary dr often. They have a cookie cutter method of doing appointments that is somewhat private yet somewhat out in there open for all to see when speaking with the nurses. The phlebotomist... Some are terrible! I'm a hard stick and they always have me this terrible girl who's bruise me badly. I finally started advocating for the one I know could get me Everytime.

Strengths: organized, really liked all the nurses and staff, felt comfortable there. Weakness: long wait times often.

Very busy, a lot of patients. There were days when I was there 90 min from door to door, including daily blood tests, sonogram, mtg with dr. The finance office does not respond to messages in a timely fashion, you have to hound tjem

The strengths are that they are very helpful with insurance issues, generally very nice and efficient, it is fairly easy to make appointments and the office is very nice and filled with sunlight. The main weakness is that the Brooklyn office does not perform IVF's. You need to go to Long Island for that procedure.

I thought they were great. I wish they did all procedures in Brooklyn but going to Long Island wasn't too bad because I didn't have to do it very often.

There have been many changes over the years. As with any other office, I recommend being an advocate for yourself. Dont just go along with things. Ask questions, share your opinions, do your own research. Make sure you walk away understanding everything.

The clinic where Doctor Trivax is based in Mineola was too far from my home, for my daily check-in so I had to go to West Islip instead. There. I saw different doctors which I really didn't like. The daily check-in wait period was not too bad, but the day of the IUIs was very long. Again, the actual IUI were perfomed by different doctors, which I didn't like.

The only downfall is the amount of patients so that you might not see the doctors every time, but sometimes that is because they work in different offices on different days. Otherwise it is run smooth.

Run from this office!!!! I very badly want to give a five start rating and good review because I did finally get pregnant….but ultimately cannot due to the supports staff total lack of responsibility and complete incompetence. Dr Trivax and the NP (Elise) were amazing. I am now 20 weeks pregnant, something I never thought was possible. The sonogram technicians and phlebotomists were kind and patient. However, the financial/billing/paperwork side of the office has been a total and complete nightmare. I cannot urge you strongly enough to not use this office as you will be financially responsible for their incompetence. I owe thousands, despite insurance covering all of the procedures, due to the way they handled my paperwork. I am not the only one- I have coworkers and friends who have used this office and also have dealt with this same situation, as well as far worse ones (like misplacing someone embryos). The long detailed explanation: I first made an appointment in December of 2022 upon the referral of my obgyn. I had a miscarriage, followed by over a year of infertility. The first appointment they offered was in March of 2023. I booked it and found out the insurance I had at the time did not cover anything. Ultimately, I wound up taking a new job, drastically cutting my salary, in order to have insurance that would cover the fertility treatments. My new insurance wouldn’t being until April of 2023. I called the office, pushed back the appointment, and provided my updated insurance information. A few days before the appointment, you have to fill out paperwork on the patient portal. I saw my old insurance was listed as my current insurance. I updated it on the portal, then called the office to update, for a third time, my insurance information. They didn’t update it. They listed my old insurance as my primary insurance and my current insurance as my secondary insurance. It took three more phone calls on my part, then a call from my husband and going in person to an appointment before the correct insurance was reflected. This should have been the first red flag. Prior to our first appointment, I called my insurance company. Everything was covered. Unlimited rounds of IUIs and 3 rounds of IVF per lifetime. Jump to July, four months later- after three rounds of IUIs, I am finally pregnant. I receive a phone call from island fertility asking for a referral. This is something typically done long before the first appointment. Had they updated the insurance, like I requested repeatedly, this would’ve been handled months ago. The woman on the phone just asks that I call my obgyn and get a referral letter with some basic information. I do and my obgyn office sends it over. A week later I get a call from island fertility saying they never got it. I call my obgyn and they provide me with the time and confirmation number of the fax. Island fertility insists they don’t have it. Obgyn send over another one. Same thing happens. I then contact my primary dr, as my OBGYN office informs me that my insurance will only accept a referral from a primary- isn’t this something island fertility should know?! The same thing happens. My primary sends over two letters. I go back and forth for WEEKS over whether or not the other offices sent the referral letters. The girl from island fertility just keeps claiming they don’t have them and keeps sayings she’s “new” and doesn’t really know what’s going on- tells me over and over someone more experienced will call me to figure out what’s happening. They never call. It’s just the new girl calling me each week asking for a referral. Eventually, someone else calls me asking for the referral; I explain the situation. She says the drs office has to send the referral to my insurance not island fertility. Why is island fertility then checking their fax records each week, telling me they never got anything from either of my drs if that’s not even the protocol? Terribly trained staff. The attitudes from the girls I spoke with during this time were shocking. I started receiving bills for procedures that are covered by my insurance. I go back and forth with island fertility and back and forth with my insurance. Island fertility didn’t send over proper paperwork and were missing images from scans so Insurance denied coverage- island fertility mails me the bill…. I somehow owe $1900 because they didn’t do their job properly?! Two weeks ago (October) I receive a call. My IUI has been denied.. my first one, that happened in May, was just processed and denied. Due to their incompetence ONCE AGAIN. I had three IUIs in total, which typically run 3-5k out of pocket. I’m looking at possibly 17k worth of medical debt for procedures that would’ve been covered if ISLAND FERTILITY DID THEIR JOB PROPERLY! There are plenty of other fertility clinics- go use someone else! This was such a headache and it’s really just beginning! Unless you want to go into financial debt and get a lawyer, I’d suggest going ANYWHERE else!!!

Clean, aesthetic, and bright. Sometimes frustrating wait times. Be prepared to have some flexibility in scheduling, even though that can be hard. Also, be clear in what you are looking for and make appointments in a timely manner, so you have first dibs on certain times, because they can fill up fast.