Rated 8.7
Strongly recommend: 80%Neutral: 12%Don't recommend: 8%8.7
80% strongly recommend
56 reviews
Humanity
9.1
9.1
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.8
8.8
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
5.6
5.6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.6
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Ohio St
Residency
Ohio St
Fellowship
U. of Wisconsin

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Brenda Houmard works in 1 office at

Seattle Reproductive Medicine
Rated 8.7
Strongly recommend: 73%Neutral: 15%Don't recommend: 12%8.7

Explore Clinic
Spokane Valley
15920 E. Indiana Ave.
Spokane Valley, WA 99216

56 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2018, Unknown Success
NPS
7
NPS
7
Age 30 - 34
2 IVF
Endometriosis
Latinx
Income $50K - $99K
3rd of 3 Docs
3 IUI With Other Docs
Neutral
Neutral
Success w/ Doc Not sure
I didn’t feel like she [Dr. Houmard] really got to know me. I saw her for my transfers and that’s about it. There was one time I saw her in the waiting room after a failed and traumatic transfer and she didn’t even acknowledge me or say hello...I appreciated her thorough explanations of upcoming procedures and I appreciated her coming to talk to me before my retrievals. I loved the fact that she asked what my favorite music was so that she can have it playing during my retrieval. She was very empathetic to my situation. I had a very unusual transfer where they couldn’t find my best embryo
During my embryo transfer [at Seattle Reproductive Medicine] they could not find my embryo. We were waiting so long that the doctor had to go see what was the matter. They did not know what happened to it at the time. Left the transfer still not knowing what had happened to it. I got a call on my way home saying they found and froze it...They are not quick to respond to emails or phone calls. But once I got a hold of them they were very knowledgeable and quick to follow through with anything they need to get done. I did not care for the embryologist. She showed no bedside manner.
How was your experience with Brenda Houmard at Seattle Reproductive Medicine?
Very professional. I appreciated her thorough explanations of upcoming procedures and I appreciated her coming to talk to me before my retrievals. I loved the fact that she asked what my favorite music was so that she can have it playing during my retrieval. She was very empathetic to my situation. I had a very unusual transfer where they couldn’t find my best embryo. She seemed concerned and embarrassed because at the time they just didn’t have any answers as to where it went. I was distraught and she did her best to console me but I was inconsolable and very upset. Dr. Houmard said it has never happened before and that they’d make it right for me. They implanted two mediocre embryos which never took. They ended up finding my embryo and froze it. To which we implanted but it also did not stick. I just left that whole situation feeling very cheated. They were not willing to do anything for me due to what I believe was a huge error on their part. Actually they offered me a free counseling session which I kindly refused.
What's one piece of advice would you give a prospective patient of Brenda Houmard at Seattle Reproductive Medicine?
Make sure to ask for a second opinion amongst the other doctors in the clinic to make sure you have the best treatment plan possible.
During treatment, were you treated like a number or a human with Brenda Houmard at Seattle Reproductive Medicine?
I didn’t feel like she really got to know me. I saw her for my transfers and that’s about it. There was one time I saw her in the waiting room after a failed and traumatic transfer and she didn’t even acknowledge me or say hello. Especially since I was only one of two people in the waiting room and the patient she was coming to see was sitting a seat away from me. I thought that was strange and insensitive.
Describe the protocols Brenda Houmard used in your cycles at Seattle Reproductive Medicine and their degree of success.
Luteal Lupron Fresh Embryo Transfer Lupron 10 units Follistim, gonal f and menupur were started all together between 7-9pm 24 follicles during suppression check 19 eggs retrieved 11 Fertilized 6 discarded On Day 5 embryo we transferred 2 and froze 1. Then later tried another day 5 transfer. No pregnancies were achieved
Describe your experience with your nurse at Seattle Reproductive Medicine. (Assigned nurse: Sara Whipkey)
They were definitely hard to get a hold of. They usually got back to me the next day when I emailed them.
Describe your experience with Seattle Reproductive Medicine.
They are not quick to respond to emails or phone calls. But once I got a hold of them they were very knowledgeable and quick to follow through with anything they need to get done. I did not care for the embryologist. She showed no bedside manner.
Describe your experience with your monitoring appointments at Seattle Reproductive Medicine.
It was efficient and little wait time. The monitoring appointments took 30 or so minutes. Pretty fast. Scheduling wasn’t an issue because I had a flexible schedule.
Describe the costs associated with your care under Brenda Houmard at Seattle Reproductive Medicine.
13,000 one time fresh transfer
Describe Brenda Houmard's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Seattle Reproductive Medicine.
They recommended one and they explained the risks between singletons and multiple pregnancy. I decided to do multiple.
What specific things went wrong at Seattle Reproductive Medicine?
  • Lost or damaged samples
Describe the specific things that went wrong at Seattle Reproductive Medicine.
During my embryo transfer they could not find my embryo. We were waiting so long that the doctor had to go see what was the matter. They did not know what happened to it at the time. Left the transfer still not knowing what had happened to it. I got a call on my way home saying they found and froze it.
7
Doctor
Brenda Houmard
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
7
Clinic
Seattle Reproductive Medicine
Spokane Valley
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
10
Age 26 - 27
1 IUI
European
Income $50K - $99K
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Houmard] was efficient with the time we had and made sure I understood the plan. She had a positive personality that gave me some hope during a time where hope was hard to hold onto...I felt like she had a lot of empathy towards the struggles I’ve gone through with infertility. She really believed in us and thought we could achieve a successful pregnancy and we did!...
The clinic [Seattle Reproductive Medicine] has information in the waiting room for nutritional classes and tips to deal with PCOS which is a nice resource for patients. The building is easy to get to off the freeway! It’s clean inside and the receptionist is helpful...They [nurses] were very clear that many of the people working there went into that field because they too were fertility patients. They made me feel understood and not alone...
How was your experience with Brenda Houmard at Seattle Reproductive Medicine?
She was efficient with the time we had and made sure I understood the plan. She had a positive personality that gave me some hope during a time where hope was hard to hold onto. She really believed in us
What's one piece of advice would you give a prospective patient of Brenda Houmard at Seattle Reproductive Medicine?
To be patient. Fertility treatment and procedures can take time and try to distract yourself in the in between times so you don’t worry about not being pregnant yet constantly.
During treatment, were you treated like a number or a human with Brenda Houmard at Seattle Reproductive Medicine?
I felt like she had a lot of empathy towards the struggles I’ve gone through with infertility. She really believed in us and thought we could achieve a successful pregnancy and we did!
Describe the protocols Brenda Houmard used in your cycles at Seattle Reproductive Medicine and their degree of success.
We had already established with my previous doctor that I have PCOS so with Dr. Houmard she went right ahead and prescribed me letrozole since we knew that works for me. When 3 cycles of trying with timed intercourse failed we went straight to IUI and I got pregnant on the first try!
Describe your experience with the nursing staff at Seattle Reproductive Medicine.
They were very clear that many of the people working there went into that field because they too were fertility patients. They made me feel understood and not alone.
Describe your experience with Seattle Reproductive Medicine.
The clinic has information in the waiting room for nutritional classes and tips to deal with PCOS which is a nice resource for patients. The building is easy to get to off the freeway! It’s clean inside and the receptionist is helpful
Describe the costs associated with your care under Brenda Houmard at Seattle Reproductive Medicine.
There was the cost of the zoom doctor visits, the ultrasound to check my ovaries, the IUI procedure, and two ultrasounds to check the viability of my pregnancy.
Describe Brenda Houmard's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Seattle Reproductive Medicine.
N/A
10
Doctor
Brenda Houmard
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Seattle Reproductive Medicine
Spokane Valley
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
10
NPS
10
Age 36 - 37
1 Fertility Medications
Anovulation
PCOS
Uterine Fibroids
Unexplained
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
5 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
She [Dr. Brenda Houmard] took the time to sit down with me and explain every detail and answer all the questions I asked. I did not feel rushed when talking with her...is very compassionate and thorough. She wants you as the patient to be very informed so that you can make the best decisions possible. She takes the time to explain things multiple times if needed so that you can understand everything exactly. She will draw everything out for you on paper to help get a visual of your specific situation.
I have seen two ARNP’s [at Seattle Reproductive Medicine], both were amazing and very thorough. Both showed compassion and went above and beyond answering my questions...$13,700 for the base IVF cycle. This does not include pre-screening appointments, tests or lab work, or medications, genetics, or parter screenings...Very organized. The only weakness I would say is waiting 10-15 minutes between being able to see each person during consultations. From Md to ARNP to MA to financial councilor, that transition wasn’t very smooth. Although i was able to always see who I needed, just had to wait.
How was your experience with Brenda Houmard at Seattle Reproductive Medicine?
Dr Houmard is very compassionate and thorough. She wants you as the patient to be very informed so that you can make the best decisions possible. She takes the time to explain things multiple times if needed so that you can understand everything exactly. She will draw everything out for you on paper to help get a visual of your specific situation.
What's one piece of advice would you give a prospective patient of Brenda Houmard at Seattle Reproductive Medicine?
Be ready to receive a lot of information!!
During treatment, were you treated like a number or a human with Brenda Houmard at Seattle Reproductive Medicine?
She took the time to sit down with me and explain every detail and answer all the questions I asked. I did not feel rushed when talking with her.
Describe the protocols Brenda Houmard used in your cycles at Seattle Reproductive Medicine and their degree of success.
I do not remember past protocols. I am about to undergo my first round of IVF after multiple failed stimulated cycles.
Describe your experience with the nursing staff at Seattle Reproductive Medicine.
I have seen two ARNP’s, both were amazing and very thorough. Both showed compassion and went above and beyond answering my questions.
Describe your experience with Seattle Reproductive Medicine.
Very organized. The only weakness I would say is waiting 10-15 minutes between being able to see each person during consultations. From Md to ARNP to MA to financial councilor, that transition wasn’t very smooth. Although i was able to always see who I needed, just had to wait.
Describe the costs associated with your care under Brenda Houmard at Seattle Reproductive Medicine.
$13,700 for the base IVF cycle. This does not include pre-screening appointments, tests or lab work, or medications, genetics, or parter screenings.
Describe Brenda Houmard's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Seattle Reproductive Medicine.
Dr Houmard believes in transferring one embryo if chromosome testing has been done. She will allow two embryos if there has been no testing.
10
Doctor
Brenda Houmard
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Seattle Reproductive Medicine
Spokane Valley
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
9
NPS
9
Age 34 - 35
7 IUI
Unexplained
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Houmard is very personable and doesn’t rush through appointments. She explains everything very well and has a great bedside manner...I initially started with a different provider but he left and Dr. Houmard took over. I was extremely anxious about this because the initial provider had been there for the consult. He left the practice though. When I first met her she immediately put my mind to ease. Again, she doesn’t rush you or make you feel crazy for asking a million questions. She’s really amazing.
The nursing staff [at Seattle Reproductive Medicine] is out of this world! They are genuinely nice and compassionate individuals...I believe we paid around $159 each cycle for medications and the IUI’s were $200 each cycle...The clinic is very organized. The only issue I ever had was when they were training a new receptionist and she was having some issues with making an appointment. Other than that I’ve had zero issues.
How was your experience with Brenda Houmard at Seattle Reproductive Medicine?
I initially started with a different provider but he left and Dr. Houmard took over. I was extremely anxious about this because the initial provider had been there for the consult. He left the practice though. When I first met her she immediately put my mind to ease. Again, she doesn’t rush you or make you feel crazy for asking a million questions. She’s really amazing.
What's one piece of advice would you give a prospective patient of Brenda Houmard at Seattle Reproductive Medicine?
Go in with your questions written down do you don’t forget while there.
During treatment, were you treated like a number or a human with Brenda Houmard at Seattle Reproductive Medicine?
Dr. Houmard is very personable and doesn’t rush through appointments. She explains everything very well and has a great bedside manner
Describe the protocols Brenda Houmard used in your cycles at Seattle Reproductive Medicine and their degree of success.
Once we consulted with the provider it was decided that IUI would be our first course of treatment. I was put on clomid and a trigger shot. IUi was unsuccessful, we continued with the same course for the next two. I had incredibly intense mood swings and because intensely emotional using the clomid so they switched it to letrozol for the remaining inseminations.
Describe your experience with the nursing staff at Seattle Reproductive Medicine.
The nursing staff is out of this world! They are genuinely nice and compassionate individuals.
Describe your experience with Seattle Reproductive Medicine.
The clinic is very organized. The only issue I ever had was when they were training a new receptionist and she was having some issues with making an appointment. Other than that I’ve had zero issues.
Describe the costs associated with your care under Brenda Houmard at Seattle Reproductive Medicine.
I believe we paid around $159 each cycle for medications and the IUI’s were $200 each cycle
9
Doctor
Brenda Houmard
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Seattle Reproductive Medicine
Spokane Valley
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 24
3 Fertility Medications
Anovulation
Income $0 - $49K
1st of 2 Docs
5 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Houmard] had me come in for constant monitoring to make sure everything was going okay...She cared about the costs. She was more concerned about what you are going to have to pay than what benefitted her...She cared about what I had to say and my opinion and created a treatment plan with my input...She is gentle, welcoming...She explains everything to you and cares about your thoughts and opinions. When she talks to you she isn’t staring at a computer or a piece of paper. She is actually talking to you.
She [nurse at Seattle Reproductive Medicine] responded to my emails in the same day. She made charts of my treatment plan and explained things in depth...Strengths include being Friendly, on time, clean, welcoming, caring. You are able to get an appointment fairly soon. The weakness would be the phone systems. There are multiple locations and it’s hard to talk to someone from the office you go to unless you have a direct number
How was your experience with Brenda Houmard at Seattle Reproductive Medicine?
She is gentle, welcoming and shows that she cares. She explains everything to you and cares about your thoughts and opinions. When she talks to you she isn’t staring at a computer or a piece of paper. She is actually talking to you.
What's one piece of advice would you give a prospective patient of Brenda Houmard at Seattle Reproductive Medicine?
Trust her and don’t be afraid to speak up
During treatment, were you treated like a number or a human with Brenda Houmard at Seattle Reproductive Medicine?
She cared about what I had to say and my opinion and created a treatment plan with my input
Describe the protocols Brenda Houmard used in your cycles at Seattle Reproductive Medicine and their degree of success.
She had me come in for constant monitoring to make sure everything was going okay. When explains what my ovaries were doing she would draw it out so I could visual see what she was talking about
Describe your experience with your nurse at Seattle Reproductive Medicine. (Assigned nurse: Lauren)
She responded to my emails in the same day. She made charts of my treatment plan and explained things in depth.
Describe your experience with Seattle Reproductive Medicine.
Strengths include being Friendly, on time, clean, welcoming, caring. You are able to get an appointment fairly soon. The weakness would be the phone systems. There are multiple locations and it’s hard to talk to someone from the office you go to unless you have a direct number
Describe the costs associated with your care under Brenda Houmard at Seattle Reproductive Medicine.
She cared about the costs. She was more concerned about what you are going to have to pay than what benefitted her
10
Doctor
Brenda Houmard
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Seattle Reproductive Medicine
Spokane Valley
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Successful
NPS
10
NPS
10
Age 34 - 37
1 IVF
Male Factor
Uterine Fibroids
European
Income $50K - $99K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Houmard was up front and honest about what we were dealing with. It was never a guessing game and we felt assured along the way that she was guiding us with the right decisions...was kind, straight forward, and courteous. We never felt like we weren’t in charge of our cycle , and always felt assured we were making smart decisions thanks to her guidance . We would not hesitate to see her again for the next round
They [nurses at Seattle Reproductive Medicine] were always great, never kept us waiting...The clinic is great . efficient , clean , and the staff is all very nice. However The clinic is difficult to get a hold of on the phone because you have to go through a call center so get a direct line when you go in for your consult...Our insurance allowed for fairly good coverage. dr Houmard gave us all options as cost was still an issue for us even with insurance
How was your experience with Brenda Houmard at Seattle Reproductive Medicine?
Dr. Houmard was kind, straight forward, and courteous. We never felt like we weren’t in charge of our cycle , and always felt assured we were making smart decisions thanks to her guidance . We would not hesitate to see her again for the next round
What's one piece of advice would you give a prospective patient of Brenda Houmard at Seattle Reproductive Medicine?
She is willing to give you all the options if you ask
During treatment, were you treated like a number or a human with Brenda Houmard at Seattle Reproductive Medicine?
Dr Houmard was up front and honest about what we were dealing with. It was never a guessing game and we felt assured along the way that she was guiding us with the right decisions.
Describe the protocols Brenda Houmard used in your cycles at Seattle Reproductive Medicine and their degree of success.
We went to see a male specialist in Seattle to undergo some treatment for my husband under her recommendation. We also only transferred one embryo and resulted with a perfect baby boy
Describe your experience with your nurse at Seattle Reproductive Medicine. (Assigned nurse: Destiny)
They were always great, never kept us waiting.
Describe your experience with Seattle Reproductive Medicine.
The clinic is great . efficient , clean , and the staff is all very nice. However The clinic is difficult to get a hold of on the phone because you have to go through a call center so get a direct line when you go in for your consult
Describe the costs associated with your care under Brenda Houmard at Seattle Reproductive Medicine.
Our insurance allowed for fairly good coverage. dr Houmard gave us all options as cost was still an issue for us even with insurance
Describe Brenda Houmard's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Seattle Reproductive Medicine.
She laid out the facts, and statistics about the differences
10
Doctor
Brenda Houmard
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Seattle Reproductive Medicine
Spokane Valley
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5