Dr Hodes-Wertz was very straight forward and even felt like she was pushing us towards IVF before we were ready to go there. It look a while for her to feel warm to me but after a few miscarriages and tests it did feel like we were on the same team and she was truly compassionate towards our journey. She was very informative, straight forward and had great bed side manner
There should be more smaller offices set up like the west side office [NYU] that require appointments an feel more personal with familiar faces and nurses and receptionist that remember your name (since you can be there every day for weeks at a time) ... The nursing staff in the west side office felt like family, you do see them very often. It was a much better experience than on 1st ave.
How was your experience with Brooke Hodes-Wertz at NYU Langone Fertility Center (Prelude Network Clinic)?
Dr Hodes-Wertz was very straight forward and even felt like she was pushing us towards IVF before we were ready to go there. It look a while for her to feel warm to me but after a few miscarriages and tests it did feel like we were on the same team and she was truly compassionate towards our journey. She was very informative, straight forward and had great bed side manner
What's one piece of advice would you give a prospective patient of Brooke Hodes-Wertz at NYU Langone Fertility Center (Prelude Network Clinic)?
Come prepared to ask questions. Trust your doctor and the process.
Describe your experience with the nursing staff at NYU Langone Fertility Center (Prelude Network Clinic).
The nursing staff in the west side office felt like family, you do see them very often. It was a much better experience than on 1st ave.
Describe your experience with NYU Langone Fertility Center (Prelude Network Clinic).
The 1st ave office is always very busy and feels like a baby making factory. There should be more smaller offices set up like the west side office that require appointments an feel more personal with familiar faces and nurses and receptionist that remember your name (since you can be there every day for weeks at a time)
Describe the costs associated with your care under Brooke Hodes-Wertz at NYU Langone Fertility Center (Prelude Network Clinic).
12,000
What specific things went wrong at NYU Langone Fertility Center (Prelude Network Clinic)?
Failed to call with results
NPS8
Doctor
Brooke Hodes-Wertz
NPS
Humanity4 of 5
Communication5 of 5
Frequency Seen3 of 5
Trustworthiness5 of 5
Compassion3 of 5
Explained risks5 of 5
Adaptability5 of 5
NPS9
Clinic
NYU Langone Fertility Center (Prelude Network Clinic)
She [Dr. Brooke Hodes-Wertz] came recommended by friends and I would certainly recommend her - she's professional and treats patients accordingly. She was available when needed and her staff are great also. she explained things well in a very confusing field...She is very friendly and has a caring manner...Do some reading ahead of time and have a list of questions ready. You get overwhelmed once your in there...her nurses are excellent..
Its [NYU] clean and efficient - reception staff are great and they make you feel comfortable...She [Dr. Brooke Hodes-Wertz] is very friendly and has a caring manner - her nurses are excellent...[treatment costs] It was all out of pocket...She [Dr. Brooke Hodes-Wertz] came recommended by friends and I would certainly recommend her - she's professional and treats patients accordingly. She was available when needed and her staff are great also. she explained things well in a very confusing field...
How was your experience with Brooke Hodes-Wertz at NYU Langone Fertility Center (Prelude Network Clinic)?
She came recommended by friends and I would certainly recommend her - she's professional and treats patients accordingly. She was available when needed and her staff are great also. she explained things well in a very confusing field.
What's one piece of advice would you give a prospective patient of Brooke Hodes-Wertz at NYU Langone Fertility Center (Prelude Network Clinic)?
Do some reading ahead of time and have a list of questions ready. You get overwhelmed once your in there with the doctor
During treatment, were you treated like a number or a human with Brooke Hodes-Wertz at NYU Langone Fertility Center (Prelude Network Clinic)?
She is very friendly and has a caring manner - her nurses are excellent
Describe your experience with NYU Langone Fertility Center (Prelude Network Clinic).
Its clean and efficient - reception staff are great and they make you feel comfortable
Describe the costs associated with your care under Brooke Hodes-Wertz at NYU Langone Fertility Center (Prelude Network Clinic).
It was all out of pocket
NPS9
Doctor
Brooke Hodes-Wertz
NPS
Humanity5 of 5
Communication4 of 5
Frequency Seen4 of 5
Compassion5 of 5
Explained risks5 of 5
Adaptability4 of 5
NPS9
Clinic
NYU Langone Fertility Center (Prelude Network Clinic)
She [Dr Hodes-Wertz] was very sweet and caring. When I had a miscarriage, she called to find out how I was feeling. She was very responsive when I reached out to her and very excited with my positive pregnancy test....I have had a few occasions when they [the staff at NYU Fertility] said that they would call meds into a pharmacy and the pharmacy never got the voicemail....You do feel a bit like a number in a factory. However, I wonder if this may be true for every fertility clinic. When I wanted personal attention, I asked for it and got it.
She [Dr Hodes-Wertz] was very sweet and caring. When I had a miscarriage, she called to find out how I was feeling. She was very responsive when I reached out to her and very excited with my positive pregnancy test....I have had a few occasions when they [the staff at NYU Fertility] said that they would call meds into a pharmacy and the pharmacy never got the voicemail....You do feel a bit like a number in a factory. However, I wonder if this may be true for every fertility clinic. When I wanted personal attention, I asked for it and got it.
During treatment, were you treated like a number or a human with Brooke Hodes-Wertz at NYU Langone Fertility Center (Prelude Network Clinic)?
She was very sweet and caring. When I had a miscarriage, she called to find out how I was feeling. She was very responsive when I reached out to her and very excited with my positive pregnancy test.
Describe your experience with NYU Langone Fertility Center (Prelude Network Clinic).
You do feel a bit like a number in a factory. However, I wonder if this may be true for every fertility clinic. When I wanted personal attention, I asked for it and got it.
Describe the costs associated with your care under Brooke Hodes-Wertz at NYU Langone Fertility Center (Prelude Network Clinic).
Around $500 for ovulation induction. IVF is likely to cost a whole lot more though
What specific things went wrong at NYU Langone Fertility Center (Prelude Network Clinic)?
Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at NYU Langone Fertility Center (Prelude Network Clinic).
I have had a few occasions when they said that they would call meds into a pharmacy and the pharmacy never got the voicemail.
NPS10
Doctor
Brooke Hodes-Wertz
NPS
Humanity5 of 5
Communication5 of 5
Frequency Seen3 of 5
Trustworthiness5 of 5
Compassion5 of 5
Explained risks5 of 5
Adaptability5 of 5
NPS7
Clinic
NYU Langone Fertility Center (Prelude Network Clinic)
[Dr. Brooke Hodes-Wertz] is honest and straight to the point...responds to all of your questions and provides guidance when required...makes you feel comfortable and not embarrassed by your infertility. I appreciate her bedside manner...Don't expect to see her as often during the entire IVF process. You see her nurses and talk to her PCAs a lot more. They make a great team and are very welcoming and responsive.
For me, their location [NYU Langone Fertility Center] was great. Their monitoring hours and scheduling system was efficient. The team calls you when they are expected to so I never had to follow up on my own...Everything was fast paced, which I didn't mind. There were a lot of patients but the nursing team and staff were all very friendly and helpful whenever I reached out.
How was your experience with Brooke Hodes-Wertz at NYU Langone Fertility Center (Prelude Network Clinic)?
Dr. Hodes is honest and straight to the point. She responds to all of your questions and provides guidance when required. She makes you feel comfortable and not embarrassed by your infertility. I appreciate her bedside manner and the way she explains different aspects of the IVF process.
What's one piece of advice would you give a prospective patient of Brooke Hodes-Wertz at NYU Langone Fertility Center (Prelude Network Clinic)?
Don't expect to see her as often during the entire IVF process. You see her nurses and talk to her PCAs a lot more. They make a great team and are very welcoming and responsive.
During treatment, were you treated like a number or a human with Brooke Hodes-Wertz at NYU Langone Fertility Center (Prelude Network Clinic)?
Everything was fast paced, which I didn't mind. There were a lot of patients but the nursing team and staff were all very friendly and helpful whenever I reached out.
Describe your experience with the nursing staff at NYU Langone Fertility Center (Prelude Network Clinic).
Nursing team was exceptional. They made me feel comfortable, calmed my nerves during my first cycle and explain everything in detail at each visit.
Describe your experience with NYU Langone Fertility Center (Prelude Network Clinic).
For me, their location was great. Their monitoring hours and scheduling system was efficient. The team calls you when they are expected to so I never had to follow up on my own. The transfer process was quick and they discuss with you everything beforehand.
Describe Brooke Hodes-Wertz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at NYU Langone Fertility Center (Prelude Network Clinic).
Multiple embryo transfer was never discussed.
NPS10
Doctor
Brooke Hodes-Wertz
NPS
Humanity3 of 5
Communication4 of 5
Frequency Seen1 of 5
Trustworthiness4 of 5
Compassion4 of 5
Explained risks4 of 5
Adaptability4 of 5
NPS10
Clinic
NYU Langone Fertility Center (Prelude Network Clinic)
Dr. Hodes-Wertz is amazing and I recommend her whole-heartedly. She has a great bedside manner and makes you feel like a human. She goes above and beyond to deliver quality care. We had done 3 IUIs and 1 retrieval and are about to do 1 Transfer with her...[she] is an excellent doctor who explains things well and provides a personal touch..
The [NYU Langone Fertility Center] clinic is TERRIBLE at billing. They consistently do not use your insurance information and send you large bills they expect you to pay out of pocket and then hound you to pay those bills. You have to call them during the small window of time they are open and get them to remember that you have insurance and to re-submit the bill. They will fight you on this every step of the way and make live very painful. Eventually it will get sorted and be fine but billing is the worst thing about working with NYU.
How was your experience with Brooke Hodes-Wertz at NYU Langone Fertility Center (Prelude Network Clinic)?
Dr. Hodes-Wertz is amazing and I recommend her whole-heartedly. She has a great bedside manner and makes you feel like a human. She goes above and beyond to deliver quality care. We had done 3 IUIs and 1 retrieval and are about to do 1 Transfer with her.
What's one piece of advice would you give a prospective patient of Brooke Hodes-Wertz at NYU Langone Fertility Center (Prelude Network Clinic)?
She is great and you will love her.
During treatment, were you treated like a number or a human with Brooke Hodes-Wertz at NYU Langone Fertility Center (Prelude Network Clinic)?
Dr. Hodes-Wertz is an excellent doctor who explains things well and provides a personal touch.
Describe the protocols Brooke Hodes-Wertz used in your cycles at NYU Langone Fertility Center (Prelude Network Clinic) and their degree of success.
She recommended IUIs and then moving to IVF.
Describe your experience with NYU Langone Fertility Center (Prelude Network Clinic).
The clinic is TERRIBLE at billing. They consistently do not use your insurance information and send you large bills they expect you to pay out of pocket and then hound you to pay those bills. You have to call them during the small window of time they are open and get them to remember that you have insurance and to re-submit the bill. They will fight you on this every step of the way and make live very painful. Eventually it will get sorted and be fine but billing is the worst thing about working with NYU.
Describe the costs associated with your care under Brooke Hodes-Wertz at NYU Langone Fertility Center (Prelude Network Clinic).
3 IUIs, IVF, PGT-A Testing
Describe Brooke Hodes-Wertz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at NYU Langone Fertility Center (Prelude Network Clinic).
1 embryo at a time.
NPS10
Doctor
Brooke Hodes-Wertz
NPS
Humanity5 of 5
Communication4 of 5
Frequency Seen4 of 5
Trustworthiness5 of 5
Compassion5 of 5
Explained risks4 of 5
Adaptability5 of 5
NPS9
Clinic
NYU Langone Fertility Center (Prelude Network Clinic)
Dr. Wertz is very attentive and conducted ultrasound very gently each time. She carefully monitored my bloodwork in cycle and personally checked my ovary before the trigger date to make sure everything was ready to go...[she] customized my cycle plan to decide to use baby dose based on my own condition...If you are looking for a specific doctor who will perform the surgery, this clinic is not right for you as they run on attending doctor schedule each day.
[NYU Langone Fertility Center's ]Lab successful rate is clinic's main strength. Plus clean, quiet and private atmosphere. A quick-responsive doctor assistant is also essential. If you are looking for a specific doctor who will perform the surgery, this clinic is not right for you as they run on attending doctor schedule each day...Every nurse I met is professional and friendly. Specially thanks to Cherie who also provided me lots of tips.
How was your experience with Brooke Hodes-Wertz at NYU Langone Fertility Center (Prelude Network Clinic)?
Dr. Wertz is very attentive and conducted ultrasound very gently each time. She carefully monitored my bloodwork in cycle and personally checked my ovary before the trigger date to make sure everything was ready to go.
What's one piece of advice would you give a prospective patient of Brooke Hodes-Wertz at NYU Langone Fertility Center (Prelude Network Clinic)?
Prepare questions and be straightforward during each visit. Express all your concerns with Dr. Wertz and she will try to accommodate.
During treatment, were you treated like a number or a human with Brooke Hodes-Wertz at NYU Langone Fertility Center (Prelude Network Clinic)?
Dr. Wertz customized my cycle plan to decide to use baby dose based on my own condition.
Describe your experience with the nursing staff at NYU Langone Fertility Center (Prelude Network Clinic).
Every nurse I met is professional and friendly. Specially thanks to Cherie who also provided me lots of tips.
Describe your experience with NYU Langone Fertility Center (Prelude Network Clinic).
Lab successful rate is clinic's main strength. Plus clean, quiet and private atmosphere. A quick-responsive doctor assistant is also essential. If you are looking for a specific doctor who will perform the surgery, this clinic is not right for you as they run on attending doctor schedule each day.
NPS10
Doctor
Brooke Hodes-Wertz
NPS
Humanity5 of 5
Communication5 of 5
Frequency Seen5 of 5
Trustworthiness5 of 5
Compassion5 of 5
Explained risks5 of 5
Adaptability5 of 5
NPS10
Clinic
NYU Langone Fertility Center (Prelude Network Clinic)