Dr. Shapiro was only in the room once when I was in the office and that was for IUI. I had multiple canceled cycles (high risk of multiples, cyst, thin lining) and there was little explanation given by staff and he did not follow up...A major error happened for one of my cycles and Dr. Shapiro was very dismissive of my concerns...When it came time for IUI they thawed and prepared the wrong sample (wrong donor). I caught the error when I checked in a saw my wristband.
This clinic [Fertility Center of Las Vegas] is always busy...I showed up without an appointment to be seen for my last two monitoring ultrasounds due to unanswered voicemails and messages in the portal. The office went through a transition to a new patient portal and this was the reason given for the issues in promptness. The staff seems overwhelmed...When it came time for IUI they thawed and prepared the wrong sample (wrong donor). I caught the error when I checked in a saw my wristband.
How was your experience with Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
Dr. Shapiro comes off as very caring, confident in treatment, and invested. He is often not around and staff is doing the messaging, relaying recommendations, next steps, etc. I had multiple cancelled cycles and there was not direct follow up from him. After becoming frustrated with the staff I expressed this to Dr. Shapiro and he scheduled a phone call right away to review my treatment. He said that he tries to be in the room for as many monitoring ultrasounds as possible and I can always request for him to be present. I was not aware of this option. It was never offered to me.
A major error happened for one of my cycles and Dr. Shapiro was very dismissive of my concerns. I had multiple different sperm samples stored with the clinic. I specified one in email, over the phone, and in a docusign. When it came time for IUI they thawed and prepared the wrong sample (wrong donor). I caught the error when I checked in a saw my wristband. They offered to refreeze the sample which of course would affect the quality. The staff member responsible for the error was very upfront and apologetic which I appreciate but this really affected my level of trust with the clinic. I have great concern for the overall detail and care and wish Dr. Shapiro was more present.
What's one piece of advice would you give a prospective patient of Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
This clinic is always busy. Be aware that you will not regularly be interacting Dr. Shapiro. Be direct with what your expectations are. If you need more direct interactions or explanations be persistent in requesting it. I waited until I reached a point of frustration and hated going to the office.
During treatment, were you treated like a number or a human with Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
The staff handles the majority of the care and I question if they are just following a protocol or he is actually consulting on each decision. Dr. Shapiro was only in the room once when I was in the office and that was for IUI. I had multiple canceled cycles (high risk of multiples, cyst, thin lining) and there was little explanation given by staff and he did not follow up.
Describe the protocols Bruce Shapiro used in your cycles at Fertility Center of Las Vegas (US Fertility Network clinic) and their degree of success.
Letrozole 5mg for 2 cycles, with an HCG trigger, shot to induce ovulation. After the second round of Letrozole, I was too fertile and the cycle was canceled. After a run of issues with a developing cyst a canceled cycle we attempted 2.5mg Letrozole every other day for 3 days. That cycle was canceled due to thin uterine lining.
Describe your experience with your nurse at Fertility Center of Las Vegas (US Fertility Network clinic).
When I first started treatment April was the coordinator. She was prompt and recalled details specific to me. When I expressed concerns she was quick the handle them. April transition to the IVF side at some point and Emily took over IUI.
I could tell that Emily cared about my treatment but she is not attentive to detail. She was not aware of my specific cycle and was not prompt in scheduling monitoring ultrasounds in my last cycle when I notified the office. I showed up without an appointment to be seen for my last two monitoring ultrasounds due to unanswered voicemails and messages in the portal. The office went through a transition to a new patient portal and this was the reason given for the issues in promptness. The staff seems overwhelmed.
There were two regular ultrasound techs in all my appointments. Both were wonderful, detailed, took time to explain what they saw.
Describe your experience with Fertility Center of Las Vegas (US Fertility Network clinic).
Strengths - well known, takes new patients regardless of how busy they were. Early more appointments seem to always be available.
Weakness - busy, lack of attention to detail, little explanation of care or rationale. Insist on HCG blood draw pregnancy tests often even if you are on your period or do not have vaginal sex with a male partner. When I questioned this the only explanation I received was that it is protocol.
Describe the costs associated with your care under Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic).
IUI was around $1200 per cycle. My insurance covered part (HPN). HCG trigger shot was out of pocket $130, progesterone suppositories were around $60 for 15 days. Letrozole was cheap insurance covered it but at one point they sent it to the wrong pharmacy and I paid out of pocket due to the wrong pharmacy already billings my insurance. It was less than $5.
Describe Bruce Shapiro's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of Las Vegas (US Fertility Network clinic).
None.
What specific things went wrong at Fertility Center of Las Vegas (US Fertility Network clinic)?
Failed to call in prescriptions to pharmacy
Lost appointments
Failed to call with results
Failed to order appropriate test
Provided conflicting information
Lost or damaged samples
Scheduled the wrong procedure
Describe the specific things that went wrong at Fertility Center of Las Vegas (US Fertility Network clinic).
Fertility treatment is stressful even if everything goes perfectly. This clinic added another level of stress that made the process dreadful. Maybe my experience was the perfect storm of staff transitions, new systems, challenges due to the pandemic, errors, etc. I lost trust in the staff and Dr. Shapiro's ability to manage.
NPS3
Doctor
Bruce Shapiro
NPS
Humanity2 of 5
Communication4 of 5
Frequency Seen1 of 5
Trustworthiness3 of 5
Compassion4 of 5
Explained risks2 of 5
Adaptability2 of 5
NPS0
Clinic
Fertility Center of Las Vegas (US Fertility Network clinic)
There is no doubt that Shapiro is a very smart man...ran multiple diagnostic tests before starting treatment so I was thankful for that. I wish he took a little bit more time to explain things...There were times where I felt rushed in my appointments which sometimes made me feel like he was just trying to get more money out of us...His bedside manner is lacking a bit but other than that he is a good doctor.
[Fertility Center of Las Vegas] is very organized, the staff is very friendly and knowledgeable. The parking lot is relatively small so if you have a later appointment, it’s not always easy to find a spot...They move fast and I’m still able to get to work on time...IUI and IVF coordinators are the sweetest but also give us honest, realistic expectations which is much appreciated!...[Dr. Shapiro] needs to slow down at times and explain things with a little more detail...
How was your experience with Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
There is no doubt that Shapiro is a very smart man. He ran multiple diagnostic tests before starting treatment so I was thankful for that. I wish he took a little bit more time to explain things. When we decided to move forward with IVF, he scheduled me for an IVF consultation. When we came back for that appointment, he just repeated himself and said he would schedule me for my IVF consult... which was supposed to be that appointment. We talked to one of the IVF coordinators and thankfully, she sat us down and explained everything to us. His bedside manner is lacking a bit but other than that he is a good doctor.
What's one piece of advice would you give a prospective patient of Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
I would suggest that you also do your own research and ask lots of questions. Advocate for yourself!
During treatment, were you treated like a number or a human with Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
For the most part, I was definitely treated like a human. There were times where I felt rushed in my appointments which sometimes made me feel like he was just trying to get more money out of us.
Describe the protocols Bruce Shapiro used in your cycles at Fertility Center of Las Vegas (US Fertility Network clinic) and their degree of success.
Clomid and Letrozole to hopefully induce ovulation. My body did not respond well to either medication. My follicles grew to about 13mm and then plateaued. We are now moving forward with IVF soon
Describe your experience with your nurse at Fertility Center of Las Vegas (US Fertility Network clinic). (Assigned nurse: Christie Dabney)
The nurses and coordinators are wonderful! So caring and full of knowledge! Love them!
Describe your experience with Fertility Center of Las Vegas (US Fertility Network clinic).
The clinic is very organized, the staff is very friendly and knowledgeable. The parking lot is relatively small so if you have a later appointment, it’s not always easy to find a spot. I really enjoy getting early appointments. They move fast and I’m still able to get to work on time. Dr. Shapiro is very good at what he does, he just needs to slow down at times and explain things with a little more detail. IUI and IVF coordinators are the sweetest but also give us honest, realistic expectations which is much appreciated!
Describe the costs associated with your care under Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic).
$3060 IUI
$16,298 upcoming IVF procedure
Describe Bruce Shapiro's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of Las Vegas (US Fertility Network clinic).
Dr. Shapiro recommends single embryo transfer because a single pregnancy is safer than multiples.
What specific things went wrong at Fertility Center of Las Vegas (US Fertility Network clinic)?
Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Fertility Center of Las Vegas (US Fertility Network clinic).
One time they forgot to call in my Clomid. My period had started and I had to call back to remind them to call in my prescription so I could start the medication on time
NPS8
Doctor
Bruce Shapiro
NPS
Humanity4 of 5
Communication3 of 5
Frequency Seen3 of 5
Trustworthiness4 of 5
Compassion4 of 5
Explained risks4 of 5
Adaptability5 of 5
NPS9
Clinic
Fertility Center of Las Vegas (US Fertility Network clinic)
He [Dr. Shapiro] has a great bedside manner and is always friendly. He was very reassuring after my miscarriage. However, he would say to email him with any questions, then not respond to those emails. ... The doctor's response was to stop that medication. That is critical information that should have been reviewed on any of the many times I was in the office [Fertility Center of Las Vegas].
Billing was always off [at Fertility Center of Las Vegas]. ... No one showed me how to do the shots properly until it was too late. ... However, it all went bad after I had a missed miscarriage. After not hearing a heartbeat on the second ultrasound i felt abandoned by his office. They forgot to put in my prescription for the pill to assist with the miscarriage, no one would return my calls, and no one would answer my questions about taking the pill vs. D&C. At a time when I was most vulnerable, I felt the most abandoned.
How was your experience with Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
He has a great bedside manner and is always friendly. He was very reassuring after my miscarriage. However, he would say to email him with any questions, then not respond to those emails. I would follow up with his staff about my pending emails, but still no response.
What's one piece of advice would you give a prospective patient of Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
He is very busy, so just know that in advance, for what it is worth.
During treatment, were you treated like a number or a human with Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
During my treatment, everything went well. All the staff was very friendly. Most of the time the communication was lacking and I was left in the dark about the next steps. However, it all went bad after I had a missed miscarriage. After not hearing a heartbeat on the second ultrasound i felt abandoned by his office. They forgot to put in my prescription for the pill to assist with the miscarriage, no one would return my calls, and no one would answer my questions about taking the pill vs. D&C. At a time when I was most vulnerable, I felt the most abandoned.
Describe the protocols Bruce Shapiro used in your cycles at Fertility Center of Las Vegas (US Fertility Network clinic) and their degree of success.
I don't know specifics, sadly.
Describe your experience with the nursing staff at Fertility Center of Las Vegas (US Fertility Network clinic).
I think there was only 1 nurse that I dealt with. She never returned my calls, and I had to have the other staff track her down for me. I always just dealt with other staff members, that I am pretty sure were not nurses.
Describe your experience with Fertility Center of Las Vegas (US Fertility Network clinic).
Billing was always off. I had insurance, but still had to keep paying out of pocked even when I paid them the quoted up front costs for the entire cycle. The surgical suite is not contracted with any insurance so most of my fees were paid cash directly to them. The nurse forgot to call in my prescription for the pill to help me have a miscarriage after my missed miscarriage. No one showed me how to do the shots properly until it was too late.
Describe the costs associated with your care under Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic).
I had insurance which helped a lot for the first cycle, but his surgery center and anesthesiologist are not covered under the insurance so that was the bulk of my costs directly out of pocket.
What specific things went wrong at Fertility Center of Las Vegas (US Fertility Network clinic)?
Failed to call in prescriptions to pharmacy
Lost paperwork
Failed to call with results
Failed to order appropriate test
Provided conflicting information
Failed to convey critical information
Describe the specific things that went wrong at Fertility Center of Las Vegas (US Fertility Network clinic).
I also am taking a lot of medications for migraines. THey said the doctor reviewed them and ok'd everything. Then already into my cycle i get a call from my pharmacy saying they noticed my history of hormone meds which led them to think that i am either pregnant or trying. then they told me that one of my meds was not recommended during pregnancy. I brought it up to the doctor via email and by a call to his office. No one got back to me for a couple weeks when I had to keep following up with them. The doctor's response was to stop that medication. That is critical information that should have been reviewed on any of the many times I was in the office.
NPS7
Doctor
Bruce Shapiro
NPS
Humanity2 of 5
Communication2 of 5
Frequency Seen1 of 5
Trustworthiness3 of 5
Compassion4 of 5
Explained risks5 of 5
Adaptability3 of 5
NPS5
Clinic
Fertility Center of Las Vegas (US Fertility Network clinic)
[Dr. Bruce Shapiro] is also concerned with your health, mental and otherwise. He always wants to make sure that he has answered and and every question or concern you have before you leave each appointment. He always walks each patient out. We, unfortunately, needed a hysterectomy after our retrieval and he recommended a surgeon to see and wanted me to come in after the procedure just to see how i was doing and check on me. He’s truly a remarkable man.
Great quality care in fertility and other [at Fertility Center of Las Vegas]. There are longer wait times for face to face meetings with Shapiro but that is due to him wanting to be as thorough with each patient as possible. Everyone is given the same amount of respect...They treat you like friends. I truly did become friends with many of them. They will love you and are invested in your success...17,000 for IVF...500 for anesthesia And cost of meds, which was around 6,000
How was your experience with Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
Caring. He is a fertility doctor, but is also concerned with your health, mental and otherwise. He always wants to make sure that he has answered and and every question or concern you have before you leave each appointment. He always walks each patient out. We, unfortunately, needed a hysterectomy after our retrieval and he recommended a surgeon to see and wanted me to come in after the procedure just to see how i was doing and check on me. He’s truly a remarkable man.
What's one piece of advice would you give a prospective patient of Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
Expect to wait. Because he is so understanding and caring he gives each patient the time they need. I know it can be frustrating at times, but he will give you the same time i promise.
During treatment, were you treated like a number or a human with Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
Everyone remembered my name each time I walked in. I had conversations about life and fertility. Shapiro ALWAYS made time to answer questions or call me back with any concerns and genuinely seemed to care about our specific situation.
Describe the protocols Bruce Shapiro used in your cycles at Fertility Center of Las Vegas (US Fertility Network clinic) and their degree of success.
It was a standard protocol. We did run a day or two longer than we planned just to get as many eggs as possible. We also decided not to do genetic testing on our embryo just in case it hurt the already fragile quality of my eggs.
Describe your experience with the nursing staff at Fertility Center of Las Vegas (US Fertility Network clinic).
They treat you like friends. I truly did become friends with many of them. They will love you and are invested in your success.
Describe your experience with Fertility Center of Las Vegas (US Fertility Network clinic).
Great quality care in fertility and other. There are longer wait times for face to face meetings with Shapiro but that is due to him wanting to be as thorough with each patient as possible. Everyone is given the same amount of respect
Describe the costs associated with your care under Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic).
17,000 for IVF
500 for anesthesia
And cost of meds, which was around 6,000
Describe Bruce Shapiro's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of Las Vegas (US Fertility Network clinic).
None
NPS10
Doctor
Bruce Shapiro
NPS
Humanity5 of 5
Communication5 of 5
Frequency Seen5 of 5
Trustworthiness5 of 5
Compassion5 of 5
Explained risks5 of 5
Adaptability5 of 5
NPS10
Clinic
Fertility Center of Las Vegas (US Fertility Network clinic)
Dr. Shapiro made me feel like a human because he was kind and answered all questions we had...Even though my only embryo didn't implant we knew we what percent chance we had. The only thing that I would change about this experience is when he told me the news of our embryo not implanting I feel like he could have been a bit more compassionate...In our ivf we had Male factor and also I dont have alot of eggs left. They put me on a high dose of meds that my body only produced 7 eggs of which 5 were mature. We only had 2 fertilized and 1 made it to day 5. We sent our only embryo to pgs testing as it was a healthy female embryo. We transferred our only embryo which looked really good but she did not implant. We are now looking to start ivf #2
[The nurses at Fertility Center of Las Vegas are] extremely welcoming and compassionate. They took time out of there busy days to help you and answer any questions you had. To them no question is stupid or not worthy of answering. They email you back quickly and effectively...19,625 for everything including testing of embryos and transfers of embryos until you get pregnant. About 3000 for meds and 1500 for tese...
How was your experience with Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
As a patient of dr. Shapiro the few times i saw him i felt i could ask any questions needed and he answered them to the best of his knowledge. He was kind. Even though my only embryo didn't implant we knew we what percent chance we had. The only thing that I would change about this experience is when he told me the news of our embryo not implanting I feel like he could have been a bit more compassionate. But I guess all bad news you take to the heart. I am going to use dr. Shapiro to help me try for ivf #2
What's one piece of advice would you give a prospective patient of Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
He was recommended by my husband's urologist and is one of the best. Every place you go to is going to have 1 flaw but I would definitely choose this doctor again.
During treatment, were you treated like a number or a human with Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
Dr. Shapiro made me feel like a human because he was kind and answered all questions we had. His staff was friendly and your questions never felt dumb.
Describe the protocols Bruce Shapiro used in your cycles at Fertility Center of Las Vegas (US Fertility Network clinic) and their degree of success.
In our ivf we had Male factor and also I dont have alot of eggs left. They put me on a high dose of meds that my body only produced 7 eggs of which 5 were mature. We only had 2 fertilized and 1 made it to day 5. We sent our only embryo to pgs testing as it was a healthy female embryo. We transferred our only embryo which looked really good but she did not implant. We are now looking to start ivf #2
Describe your experience with your nurse at Fertility Center of Las Vegas (US Fertility Network clinic). (Assigned nurse: Christie and katie)
Every nurse that I can in contact with at the clinic was extremely welcoming and compassionate. They took time out of there busy days to help you and answer any questions you had. To them no question is stupid or not worthy of answering. They email you back quickly and effectively.
Describe your experience with Fertility Center of Las Vegas (US Fertility Network clinic).
This is my first fertility clinic that I've been to but I would definitely recommend it. They welcome you with open arms, are not bothered by your questions and treat you as if you were family. They dont have very many weaknesses. None that I can remember.
Describe the costs associated with your care under Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic).
19,625 for everything including testing of embryos and transfers of embryos until you get pregnant. About 3000 for meds and 1500 for tese
Describe Bruce Shapiro's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of Las Vegas (US Fertility Network clinic).
Our doctor felt strongly about single embryo transfer. He believes that it is safer for the mom and baby to only transfer 1 at a time.
NPS9
Doctor
Bruce Shapiro
NPS
Humanity5 of 5
Communication5 of 5
Frequency Seen1 of 5
Trustworthiness5 of 5
Compassion4 of 5
Explained risks5 of 5
Adaptability5 of 5
NPS10
Clinic
Fertility Center of Las Vegas (US Fertility Network clinic)
While the meetings with dr Shapiro were one on one, all my cycle monitoring was done by nurses and “reviewed” by the doctor. The first time he actually examined me himself was during the IUI procedure, 6 months or so into me going to FCLV. It was *not* a good experience.... doctor Shapiro walked in, with another doctor in tow and stated “this is dr so and so, he’s going to be observing today, mkay “ ... never asking if I was in fact, ok with it.
Halfway through treatment they [Fertility Center of Las Vegas] got a new billing system. Errors galore. I was still dealing with these errors months after I left the practice. While there were some friendly front office staff, we just didn’t feel at home there... I received estimated cost summaries. I paid my copay amounts at the beginning of the journey. The actual costs were much more and I was billed for services not rendered.... From forgetting to call in prescriptions to delays getting appointments to massive billing issues... it was not a great experience
How was your experience with Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
When we first met with dr Shapiro, he ordered several tests. When we learned we had one blocked tube, and ovulation issues, he did say that IVF would be better, but the price tag difference was something like $600 vs $16,000 and he said there was a chance- so we tried. I was put on clomid, My body didn’t respond at all and we had to cancel the cycle. Doubled the dose of clomid- still nothing. Went back to see him for review of chart. He suggested letrozole. Tried that and we got ONE egg. Throughout this part of the journey, I was never seen by the doctor himself... all monitoring was handled by nurses. So when the big IUI day came, it was the first time he’d actually be examining me.
My husband did his sample, we were instructed to come back an hour later. We sat in the waiting room for about 2 hours. When they called us back, I (out of routine) emptied my bladder. Got undressed and on the table... doctor Shapiro walked in, with another doctor in tow and stated “this is dr so and so, he’s going to be observing today, mkay “ ... never asking if I was in fact, ok with it. But, lefs already in stirrups, 2 hours later than I imagined.. let’s just do this.
He inserted the speculum (not the first time for this) but I felt an immediate pinching feeling- almost like the plastic was cracked. He tried to reposition but it was worse. He opted for Peterson speculum instead, and said I should always have that. I had never had an issue with the speculum before now, but ok. Then he tried inserting the catheter, but it kept hitting my cervix apparently? It hurt... but not nearly as bad as when he asked for the tenaculum- aka cervical clamp. This hurt so bad I felt like I was screaming on the table. He then slammed the sperm inside me, releases the clamp and speculum, said that “this was too much- we won’t try this again if it doesn’t work”. And he walked out.
2 weeks later when I got my negative pregnancy test over the phone, he said ok so did you want to schedule another IUI? With all the other clinic issues, I said we were done for now, and then went to 4 other fertility doctors in the Vegas area.
What's one piece of advice would you give a prospective patient of Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
Double check your billing very carefully.
During treatment, were you treated like a number or a human with Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
While the meetings with dr Shapiro were one on one, all my cycle monitoring was done by nurses and “reviewed” by the doctor. The first time he actually examined me himself was during the IUI procedure, 6 months or so into me going to FCLV. It was *not* a good experience.
Describe the protocols Bruce Shapiro used in your cycles at Fertility Center of Las Vegas (US Fertility Network clinic) and their degree of success.
Describe your experience with your nurse at Fertility Center of Las Vegas (US Fertility Network clinic). (Assigned nurse: Roshanda)
From forgetting to call in prescriptions to delays getting appointments to massive billing issues... it was not a great experience
Describe your experience with Fertility Center of Las Vegas (US Fertility Network clinic).
Halfway through treatment they got a new billing system. Errors galore. I was still dealing with these errors months after I left the practice. While there were some friendly front office staff, we just didn’t feel at home there
Describe the costs associated with your care under Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic).
I received estimated cost summaries. I paid my copay amounts at the beginning of the journey. The actual costs were much more and I was billed for services not rendered.
What specific things went wrong at Fertility Center of Las Vegas (US Fertility Network clinic)?
Failed to call in prescriptions to pharmacy
Lost paperwork
Lost appointments
Failed to call with results
Failed to send your chart to another clinic
Provided conflicting information
NPS2
Doctor
Bruce Shapiro
NPS
Humanity2 of 5
Communication3 of 5
Frequency Seen1 of 5
Trustworthiness3 of 5
Compassion3 of 5
Explained risks3 of 5
Adaptability3 of 5
NPS1
Clinic
Fertility Center of Las Vegas (US Fertility Network clinic)
We didn't interact with Dr. Shapiro at every visit, but as with any doctor I believe that is to be expected. He was extremely kind and understanding from the moment we walked in the door for our first consult, and never hesitated to find an answer to all of our questions. ... Since my husband and I are both young and have no infertility aside from my tubes being blocked, we elected to transfer only a single embryo first since our chances of success started out higher to begin with. If the one didnt work out, we planned to increase to two embryos potentially.
Weaknesses: When I didn't have a morning appointment the office tended to get a little backed up, and I ended up waiting an extra 15 minutes or half hour. ... The front desk staff and lab staff knew me by my face. ... Christie [nurse], in addition to the remainder of the staff at the Fertility Center, were always caring and concerned about our progress and how I was feeling. They always answered my questions in a timely and accurate manner. ...
How was your experience with Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
We didn't interact with Dr. Shapiro at every visit, but as with any doctor I believe that is to be expected. He was extremely kind and understanding from the moment we walked in the door for our first consult, and never hesitated to find an answer to all of our questions. He really seems to love his work and was as excited as us when we had success! He even personally gave us a call when we had out positive beta.
What's one piece of advice would you give a prospective patient of Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
Go in with questions and don't hesitate to ask them!
During treatment, were you treated like a number or a human with Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
Dr. Shapiro and his staff were very responsive with answering my questions. The front desk staff and lab staff knew me by my face. He knew my OBGYN who referred me to his office, and even texted her about my success prior to my first appointment with her!
Describe the protocols Bruce Shapiro used in your cycles at Fertility Center of Las Vegas (US Fertility Network clinic) and their degree of success.
After all was said and done it seems like a whirl wind that we got swept up in, so my terms may not be completely on point. For our retrieval, we used gonal-f and menopur to stimulate follicle growth, followed by a trigger shot just before the retrieval. All of our embryos were to be frozen, so my next cycle was on birth control to help regulate when my period would happen.
For the transfer we used progesterone in oil shots nightly combined with estradiol pills and minivelle patches, and have been weaning off of everything since we hit week 8 of the pregnancy!
Describe your experience with your nurse at Fertility Center of Las Vegas (US Fertility Network clinic). (Assigned nurse: Christie)
Christie, in addition to the remainder of the staff at the Fertility Center, were always caring and concerned about our progress and how I was feeling. They always answered my questions in a timely and accurate manner.
Describe your experience with Fertility Center of Las Vegas (US Fertility Network clinic).
Strengths: This clinic is very organized and kind. They genuinely care about their patients feelings and progress.
Weaknesses: When I didn't have a morning appointment the office tended to get a little backed up, and I ended up waiting an extra 15 minutes or half hour.
Describe the costs associated with your care under Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic).
We had phenomenal insurance coverage. We ended up paying about $1500 out of pocket.
We did pay up front for both the retrieval and transfer procedures ($5000 total), but our insurance will be reimbursing us in full.
Describe Bruce Shapiro's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of Las Vegas (US Fertility Network clinic).
Since my husband and I are both young and have no infertility aside from my tubes being blocked, we elected to transfer only a single embryo first since our chances of success started out higher to begin with. If the one didnt work out, we planned to increase to two embryos potentially.
NPS10
Doctor
Bruce Shapiro
NPS
Humanity5 of 5
Communication5 of 5
Frequency Seen1 of 5
Trustworthiness5 of 5
Compassion5 of 5
Explained risks5 of 5
Adaptability5 of 5
NPS10
Clinic
Fertility Center of Las Vegas (US Fertility Network clinic)
He [Dr. Bruce Shapiro] was always gentle with procedures and told me what he was going to do and told me as he was going too it. He was professional and caring. I felt comfortable and in good hands - his experience showed in all of his interactions.... He cared. He listened. He was kind. He knew my name when I walked down the hallway. He was empathetic. I felt like a family member.
[Fertility Center of LV] Always did retrieval and then frozen transfer. Retrieval was follistim, menopur after lupron. I am prone to oHSS so he used a drug that is actually for MS and although I produced the same quantity of eggs, I did not have the same experience after in terms of massive sickness, pain and insane issues. For frozen transfer we did oral progesterone 4x/day, oral estrogen 3x/day, minivalle patches 1 patch change every 3 days, progesterone suppositories 2x/day and PIO. Compared to a previous clinic - my doses of all hormones were much higher, which is what I preferred - they tested regularly and made adjustments as needed.
How was your experience with Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
He was always gentle with procedures and told me what he was going to do and told me as he was going too it. He was professional and caring. I felt comfortable and in good hands - his experience showed in all of his interactions.
What's one piece of advice would you give a prospective patient of Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
They are a little more money at the FCLV - but it’s worth every penny. From someone who got price quotes from several docs and ended up elsewhere first - don’t go on price - go by how you feel. I regret not staying with him from the get go.
During treatment, were you treated like a number or a human with Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
He cared. He listened. He was kind. He knew my name when I walked down the hallway. He was empathetic. I felt like a family member.
Describe the protocols Bruce Shapiro used in your cycles at Fertility Center of Las Vegas (US Fertility Network clinic) and their degree of success.
Always did retrieval and then frozen transfer. Retrieval was follistim, menopur after lupron. I am prone to oHSS so he used a drug that is actually for MS and although I produced the same quantity of eggs, I did not have the same experience after in terms of massive sickness, pain and insane issues. For frozen transfer we did oral progesterone 4x/day, oral estrogen 3x/day, minivalle patches 1 patch change every 3 days, progesterone suppositories 2x/day and PIO. Compared to a previous clinic - my doses of all hormones were much higher, which is what I preferred - they tested regularly and made adjustments as needed.
Describe your experience with your nurse at Fertility Center of Las Vegas (US Fertility Network clinic). (Assigned nurse: Christie Dabney)
Christie is amazing I’m so many levels. She is beyond busy but you would never know. Emails and calls are returned quickly, she is very knowledgeable, she is kind, she is on her game! Jaime is a post surgery nurse and she was also caring and knowledgeable. Kara is the US tech and I was always impressed with her as well.
Describe your experience with Fertility Center of Las Vegas (US Fertility Network clinic).
There is sometimes a bit of a wait. I chalk it up to what happens when I have an “emergency” and everyone there stepped out to help me, sometimes things happen and they spend time helping them. Most of the time they are on time, but every now and then it can seem like forever. This staff is amazing. After my experience at several others, I would never go anywhere else. It’s not because I got pregnant here (I did and have two beautiful babies now!) but it was the time that I didn’t stay pregnant that made me realize that they actually did care. It’s how you’re treated when things aren’t perfect that really can make you know what kind of hands you’re in -‘FCLV was amazing.
Describe the costs associated with your care under Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic).
I did have a tiny bit of insurance coverage and they worked with me a ton to get covered what we could. Out of pocket for the retrieval was about $9,000 plus meds if I remember and transfers were about $2,000. Meds I did some crazy price matching and my coordinator was happy to call in to 4 different pharmacies to help me out
NPS10
Doctor
Bruce Shapiro
NPS
Humanity5 of 5
Communication5 of 5
Frequency Seen4 of 5
Trustworthiness5 of 5
Compassion5 of 5
Explained risks5 of 5
Adaptability5 of 5
NPS10
Clinic
Fertility Center of Las Vegas (US Fertility Network clinic)
Every single interaction with Dr. Shapiro has been great. We have a very complicated situation, as many do, and are taking a lot of risks when it come so to IVF. Dr. Shapiro has made me feel extremely supported, safe, and taken care of. I feel like he loves his patients and truly cares about their outcome. He has pictures all over his office of all of the babies he has helped bless families with. And not cheesy fake ones. You can tell they are from real families!
I really love this clinic [Fertility Center of Las Vegas-LV] It is extremely clean, organized, and warm. They have little snacks and drinks available in the waiting room, which I think is sweet! It’s also located in a nice part of town and is easy to get to!... I believe a full round of treatment with embryo biopsy and freezing (we did genetic testing) was around 16k. This is not including the medications, which you get through your pharmacy.
How was your experience with Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
We are currently in the middle of treatment so I don’t have the whole experience to go off of yet. However, every single interaction with Dr. Shapiro has been great. We have a very complicated situation, as many do, and are taking a lot of risks when it come so to IVF. Dr. Shapiro has made me feel extremely supported, safe, and taken care of. I feel like he loves his patients and truly cares about their outcome. He has pictures all over his office of all of the babies he has helped bless families with. And not cheesy fake ones. You can tell they are from real families! When he greets you, he shakes your hand with both hands and looks in your eyes. He just seems sincere and sweet! And very competent. He can explain every detail of every procedures extremely well, which is important to me!
What's one piece of advice would you give a prospective patient of Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
Before your consultation, come up with a list of questions that you have. Dr. Shapiro answered so many of our questions in great detail and it really helped us make our decision to stay with him for our treatment.
During treatment, were you treated like a number or a human with Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
Dr. Shapiro is very warm and caring. He listens to all of our worries and concerns and makes us feel supported. I was extremely overwhelmed when trying to decide on a fertility doctor but I had continually heard great things about Dr. Shapiro and his team. I had been treated pourly in the past and was having a hard time finding a doctor who truly cared about our family and took the time to invest in us. We are currently in the middle of treatment but every interaction we have had so far has been wonderful!
Describe your experience with the nursing staff at Fertility Center of Las Vegas (US Fertility Network clinic).
We are still in the middle of our treatment but every interaction so far has been great. The nursing staff is very friendly and has gone out of their way to make sure we have all of our labs, blood work, ultrasounds, etc. ready before starting treatment. They are very prompt in returning phone calls and getting you the information needed to feel prepared.
Describe your experience with Fertility Center of Las Vegas (US Fertility Network clinic).
I really love this clinic! It is extremely clean, organized, and warm. They have little snacks and drinks available in the waiting room, which I think is sweet! It’s also located in a nice part of town and is easy to get to!
Describe the costs associated with your care under Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic).
I believe a full round of treatment with embryo biopsy and freezing (we did genetic testing) was around 16k. This is not including the medications, which you get through your pharmacy.
NPS10
Doctor
Bruce Shapiro
NPS
Humanity5 of 5
Communication5 of 5
Frequency Seen5 of 5
Trustworthiness5 of 5
Compassion5 of 5
Explained risks4 of 5
NPS10
Clinic
Fertility Center of Las Vegas (US Fertility Network clinic)
in person he [Dr. Bruce Shapiro] made me feel cared for but never seemed to really remember my story each subsequent visit/loss...seemed very knowledgable however denied there were any interventions to improve male factor infertility or provide information on improving all the odds with natural intervention. He was not open to anything outside his standard set of action...initially it was very straight forward as we believed our only issue was male factor low count, we were told our only option was IVF no chance with IUI. we had egg retrieval with freeze all cycle, underwent 4 transfers. after the 3rd miscarrage a new round of tests were ordered to figure out what was causing recurrent miscarriages. all came back normal.
i had different "contact" person all the time [at Fertility Center of Las Vegas], they would change mid cycle without any notice. rarely return phone calls or emails, never explained anything, would forget to order meds, never remembered me after 3 years of being with the same clinic...initially they worked with us explaining how to get testing done through PCP to save costs but after a while they withheld information on how to save financially. about a year after undergoing IVF we found out we were entitled to a refund and thankfully did not have to fight to get it.
How was your experience with Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
seemed very knowledgable however denied there were any interventions to improve male factor infertility or provide information on improving all the odds with natural intervention. He was not open to anything outside his standard set of action.
During treatment, were you treated like a number or a human with Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
in person he made me feel cared for but never seemed to really remember my story each subsequent visit/loss
Describe the protocols Bruce Shapiro used in your cycles at Fertility Center of Las Vegas (US Fertility Network clinic) and their degree of success.
initially it was very straight forward as we believed our only issue was male factor low count, we were told our only option was IVF no chance with IUI. we had egg retrieval with freeze all cycle, underwent 4 transfers. after the 3rd miscarrage a new round of tests were ordered to figure out what was causing recurrent miscarriages. all came back normal.
Describe your experience with the nursing staff at Fertility Center of Las Vegas (US Fertility Network clinic).
i had different "contact" person all the time, they would change mid cycle without any notice. rarely return phone calls or emails, never explained anything, would forget to order meds, never remembered me after 3 years of being with the same clinic.
Describe your experience with Fertility Center of Las Vegas (US Fertility Network clinic).
Terrible office/medical staff, scheduled appointments for testing wrong, never seemed to know who i was despite coming multiple times a week/month for 3 years, terrible communication, no compassion, terrible organization, potential scam as i have heard since multiple couples having poor semen analyses done and outside clinics would report normal findings yet the clinic would push for moving straight to IVF no other interventions.
Describe the costs associated with your care under Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic).
we were purely out of pocket except for lab work, initially they worked with us explaining how to get testing done through PCP to save costs but after a while they withheld information on how to save financially. about a year after undergoing IVF we found out we were entitled to a refund and thankfully did not have to fight to get it.
Describe Bruce Shapiro's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of Las Vegas (US Fertility Network clinic).
until we underwent 3 miscarriages he only allowed us to transfer 1 embryo, on our 4th and final transfer he was ok with transfering our final 2 embryos
What specific things went wrong at Fertility Center of Las Vegas (US Fertility Network clinic)?
Failed to call in prescriptions to pharmacy
Lost appointments
Failed to call with results
Scheduled the wrong procedure
NPS6
Doctor
Bruce Shapiro
NPS
Humanity3 of 5
Communication3 of 5
Frequency Seen3 of 5
Trustworthiness3 of 5
Compassion3 of 5
Explained risks4 of 5
Adaptability3 of 5
NPS0
Clinic
Fertility Center of Las Vegas (US Fertility Network clinic)
Dr. Shapiro’s knowledge is outstanding. He does not sugar coat much and initially said that he thought my best outcome would be with donor eggs, but we can try IUI and/or IVF. Dr Shapiro was very compassionate after a miscarriage on my first IUI. He wasn’t available for a couple of IUIs but other Doctors from office stepped in which was great. He did push to move onto IVF after the 3rd IUI but my insurance required 6. I have heard of other office getting this waived.
This [Fertility Ctr of Las Vegas] is a very busy office and when you are having a procedure done or meeting with the doctor you can expect to wait from half hour to an hour. Overall, I feel they do try to make you not feel like a number and get you in quickly for blood draws and Ultrasounds. The receptionist Veronica is very friendly and greets you by name.... Had great convenient early morning appointments. The Admins, Nurses and Phlebotomy we’re always friendly.
How was your experience with Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
Dr. Shapiro’s knowledge is outstanding. He does not sugar coat much and initially said that he thought my best outcome would be with donor eggs, but we can try IUI and/or IVF. Dr Shapiro was very compassionate after a miscarriage on my first IUI. He wasn’t available for a couple of IUIs but other Doctors from office stepped in which was great. He did push to move onto IVF after the 3rd IUI but my insurance required 6. I have heard of other office getting this waived. In the end on our final IUI we got pregnant which surprised everyone. I was impressed that Dr. Shapiro always called with both negative and positive results.
What's one piece of advice would you give a prospective patient of Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
Be persistent, if you are not getting the answers you need call, email, and call again.
During treatment, were you treated like a number or a human with Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
This is a very busy office and when you are having a procedure done or meeting with the doctor you can expect to wait from half hour to an hour. Overall, I feel they do try to make you not feel like a number and get you in quickly for blood draws and Ultrasounds. The receptionist Veronica is very friendly and greets you by name.
Describe the protocols Bruce Shapiro used in your cycles at Fertility Center of Las Vegas (US Fertility Network clinic) and their degree of success.
Clomid for cycles 1-5 and letrozole for cycle 6. With trigger shot on all cycles. Cycle 1 got pregnant lost baby at 9.5 weeks and cycle 6 got pregnant and delivered healthy baby.
Describe your experience with your nurse at Fertility Center of Las Vegas (US Fertility Network clinic).
Nurse was very caring but I did struggle to get ahold of her on multiple occasions.
Describe your experience with Fertility Center of Las Vegas (US Fertility Network clinic).
Had great convenient early morning appointments. The Admins, Nurses and Phlebotomy we’re always friendly. Lobby had snacks and drinks. Dr Shapiro always took time to greet you in passing. Do expect to have a long wait.
Describe the costs associated with your care under Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic).
I had some insurance coverage and had to pay a copay $30 and balance after coverage approximately $250. Plus medication.
What specific things went wrong at Fertility Center of Las Vegas (US Fertility Network clinic)?
Failed to call in prescriptions to pharmacy
Failed to call with results
Provided conflicting information
Failed to convey critical information
Describe the specific things that went wrong at Fertility Center of Las Vegas (US Fertility Network clinic).
At times I struggled to get returned calls which caused delays getting meds and instructions.
NPS8
Doctor
Bruce Shapiro
NPS
Humanity5 of 5
Communication4 of 5
Frequency Seen3 of 5
Trustworthiness4 of 5
Compassion5 of 5
Explained risks5 of 5
Adaptability3 of 5
NPS9
Clinic
Fertility Center of Las Vegas (US Fertility Network clinic)
Dr Shapiro was always warm and welcoming. He took his time explaining everything to us. Our appointment was scheduled an hour and 15 mins before we actually got to see him. But after getting into the office and realizing why he was running late we understood, its because he gave personal and detailed care.... Expect a long wait time in his office, while waiting to see him.... We saw him to get checked and diagnosed for infertility.
Clinic [Fertility Ctr of LV] was clean. It seemed like everything ran smoothly. Longer wait times to see doctor, but when dealing with nurses and other staff everything was right on time. They provided snacks and water in the waiting room, which was nice. Chairs and sofas were comfortable.... Nurses were very helpful, and answered all my questions and concerns. While doing one of the necessary tests for my uterus I had concerns about it being as painful as the testing I had done the day before. The nurses assured me this test wouldn't be as painful and would be easier. There were 2 nurses in the room, the both checked at every step of the way to make sure I was comfortable and not in pain.
How was your experience with Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
Dr Shapiro was always warm and welcoming. He took his time explaining everything to us. Our appointment was scheduled an hour and 15 mins before we actually got to see him. But after getting into the office and realizing why he was running late we understood, its because he gave personal and detailed care.
What's one piece of advice would you give a prospective patient of Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
Expect a long wait time in his office, while waiting to see him.
During treatment, were you treated like a number or a human with Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
Dr Shapiro and staff were always warm, welcoming and smiling. He and staff always had time to explain everything to us, returned phone calls promptly.
Describe the protocols Bruce Shapiro used in your cycles at Fertility Center of Las Vegas (US Fertility Network clinic) and their degree of success.
We didn't go through any cycles with him. We saw him to get checked and diagnosed for infertility.
Describe your experience with the nursing staff at Fertility Center of Las Vegas (US Fertility Network clinic).
Nurses were very helpful, and answered all my questions and concerns. While doing one of the necessary tests for my uterus I had concerns about it being as painful as the testing I had done the day before. The nurses assured me this test wouldn't be as painful and would be easier. There were 2 nurses in the room, the both checked at every step of the way to make sure I was comfortable and not in pain. They were all so warm and made us feel comfortable.
Describe your experience with Fertility Center of Las Vegas (US Fertility Network clinic).
Clinic was clean. It seemed like everything ran smoothly. Longer wait times to see doctor, but when dealing with nurses and other staff everything was right on time. They provided snacks and water in the waiting room, which was nice. Chairs and sofas were comfortable.
Describe Bruce Shapiro's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of Las Vegas (US Fertility Network clinic).
Dr Shapiro had a very strong stance only a 1 embryo transfer. My husband and I prefer to do 2 embryos. He insisted on only one. After we explained why we wanted 2 done (I'm 35, we both want at least 2 kids and we are afraid we won't be able to afford to do a second IVF) he said that he would consider doing 2, after he explained all the pros/cons and risks of doing so. He also said because I was a taller female with a longer abdomen, who is healthy otherwise that doing 2 wouldn't be out of the question. He said we would discuss it further after the egg retrieval.
NPS8
Doctor
Bruce Shapiro
NPS
Humanity5 of 5
Communication5 of 5
Frequency Seen2 of 5
Compassion5 of 5
Explained risks5 of 5
Adaptability4 of 5
NPS8
Clinic
Fertility Center of Las Vegas (US Fertility Network clinic)
He [Dr. Bruce Shapiro] convinced us that IVF was the only treatment that would work. He was not clear with my treatment and I was confused as to why we did certain treatments or medications. When it was time to give me the results of the egg retrieval and the transfer I did not receive a call. I had to call and wait on hold and be transferred several times before speaking with him directly. He told me that the results were not good but was confused as to why I called, he claimed he called and left me a message. I did not have any messages. When my husband and I went in for our follow up he just said it didn’t work because “we weren’t one of the lucky ones”.
The nurse that I had [at Fertility Centers of LV] failed to call me with several changes. She emailed me late at night after I had already take. My nightly dose and claimed that she sent me the email earlier than she did. She also did not call the new prescription to the pharmacy when I needed it. I was forced to wait at the pharmacy for an hour waiting for results. I also requested that they send my file to my gynecologist in which they failed to do. They consistently failed to confirm my insurance payments as well.
How was your experience with Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
Bruce Shapiro was confident that “he would get me pregnant on the first try”. He convinced us that IVF was the only treatment that would work. He was not clear with my treatment and I was confused as to why we did certain treatments or medications. When it was time to give me the results of the egg retrieval and the transfer I did not receive a call. I had to call and wait on hold and be transferred several times before speaking with him directly. He told me that the results were not good but was confused as to why I called, he claimed he called and left me a message. I did not have any messages. When my husband and I went in for our follow up he just said it didn’t work because “we weren’t one of the lucky ones”.
What's one piece of advice would you give a prospective patient of Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
Be an advocate for yourself. If you feel like he is pushing you to the side and not answering your questions let him know. Be more vocal because if you sit by and let him take over he won’t Include you.
During treatment, were you treated like a number or a human with Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
I reached out to my nurse nearly daily to confirm appointments, confirm medication and for support. I did not hear back from her for a few days after my initial contact. I also was not greeted when I enter the clinic, I was told to sit down. I was also forgotten about and skipped over while waiting for my appointment.
Describe the protocols Bruce Shapiro used in your cycles at Fertility Center of Las Vegas (US Fertility Network clinic) and their degree of success.
Bruce Shapiro was not willing to do any treatment other than IVF. He said that my husband has varicocele and no surgery will fix him. He said we would use ICSI and that will make the embryos more healthy. He used typical injection doses and medications. I did have one canceled cycle that he did not explain why or what we will be doing differently.
Describe your experience with your nurse at Fertility Center of Las Vegas (US Fertility Network clinic). (Assigned nurse: Christie Dabney)
Christie was terrible. She failed to notify me several times of medications were staying the same or changing. She was not compassionate or caring. She said she had a large case load and was trying to get back to me. I was also not able to connect with anyone on the weekends. The ultrasound tech was far worse though. She told me they were canceling my cycle with no empathy or care. She dismissed my questions about it also.
Describe your experience with Fertility Center of Las Vegas (US Fertility Network clinic).
Clinics strengths: easily accessed, times they were open were helpful for working individuals, and the lab is on site.
Weaknesses: organization, empathy, communication and over care.
The clinic in my mind would have been a better if they treated you less like a number and more like a person. They were very hard to get a hold of 90% of the time. I have sat on hold for 10-15 minutes at a time. I was only ever able to speak to my doctor directly once or twice over a 6 month period.
Describe the costs associated with your care under Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic).
$22,000 for the IVF + ICSI + genetic testing
$9,000 for medications and other appointments
Describe Bruce Shapiro's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of Las Vegas (US Fertility Network clinic).
Bruce Shapiro was not willing to use multiple embryos to transfer but in the end we inky had one viable embryo to transfer.
What specific things went wrong at Fertility Center of Las Vegas (US Fertility Network clinic)?
Failed to call in prescriptions to pharmacy
Lost paperwork
Lost appointments
Failed to call with results
Failed to inform you of changes in protocol
Provided conflicting information
Failed to convey critical information
Failed to consider drug intolerance
Describe the specific things that went wrong at Fertility Center of Las Vegas (US Fertility Network clinic).
The nurse that I had failed to call me with several changes. She emailed me late at night after I had already take. My nightly dose and claimed that she sent me the email earlier than she did. She also did not call the new prescription to the pharmacy when I needed it. I was forced to wait at the pharmacy for an hour waiting for results. I also requested that they send my file to my gynecologist in which they failed to do. They consistently failed to confirm my insurance payments as well.
NPS1
Doctor
Bruce Shapiro
NPS
Humanity2 of 5
Communication2 of 5
Frequency Seen1 of 5
Trustworthiness2 of 5
Compassion3 of 5
Explained risks2 of 5
Adaptability2 of 5
NPS0
Clinic
Fertility Center of Las Vegas (US Fertility Network clinic)
He [Dr. Bruce Shapiro] put us on clomid and pregnyl to help regulate my cycle. Because of my recurrent losses, he put me on high doses of progesterone. He seems very overly cautious which I love!...He is always kind and compassionate. He genuinely wants to help us...He is very educated. He does not push ivf at the beginning and is willing to try less invasive procedures first. He is kind and makes you feel good about your procedure. I feel like I’m valued as a patient. He genuinely wants us to get pregnant and seems very confident that he can help us.
The nursing staff [at Fertility Center of Las Vegas] is kind and very helpful. They return calls very quickly and answer questions. Even the financial department was able to get my insurance approval on a moments notice. I love this office!...They give you free water and juice in the waiting room. The phlebotomists and nurses know you by name. The front office staff is always smiling and makes you feel valued and welcome. The finance department is amazing. She was able to get my insurance coverage on a moments notice and the front office staff helped her. I just love how kind and compassionate the whole office is. Everyone is wanting your success.
How was your experience with Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
He is very educated. He does not push ivf at the beginning and is willing to try less invasive procedures first. He is kind and makes you feel good about your procedure. I feel like I’m valued as a patient. He genuinely wants us to get pregnant and seems very confident that he can help us.
What's one piece of advice would you give a prospective patient of Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
Ask as many questions as you can. Make sure you fully understand the procedures and tests.
During treatment, were you treated like a number or a human with Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
He is always kind and compassionate. He genuinely wants to help us.
Describe the protocols Bruce Shapiro used in your cycles at Fertility Center of Las Vegas (US Fertility Network clinic) and their degree of success.
He put us on clomid and pregnyl to help regulate my cycle. Because of my recurrent losses, he put me on high doses of progesterone. He seems very overly cautious which I love!
Describe your experience with your nurse at Fertility Center of Las Vegas (US Fertility Network clinic). (Assigned nurse: Roshanda)
The nursing staff is kind and very helpful. They return calls very quickly and answer questions. Even the financial department was able to get my insurance approval on a moments notice. I love this office!
Describe your experience with Fertility Center of Las Vegas (US Fertility Network clinic).
In a great area. They give you free water and juice in the waiting room. The phlebotomists and nurses know you by name. The front office staff is always smiling and makes you feel valued and welcome. The finance department is amazing. She was able to get my insurance coverage on a moments notice and the front office staff helped her. I just love how kind and compassionate the whole office is. Everyone is wanting your success.
Describe the costs associated with your care under Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic).
$2202
NPS10
Doctor
Bruce Shapiro
NPS
Humanity5 of 5
Communication5 of 5
Frequency Seen3 of 5
Trustworthiness5 of 5
Compassion5 of 5
Explained risks5 of 5
Adaptability5 of 5
NPS10
Clinic
Fertility Center of Las Vegas (US Fertility Network clinic)
Very clinical and proud of his credentials. He [Dr. Bruce Shapiro] liked to brag about his credentials a lot. I had to pull information out of him about the treatment and what to expect. Between our first IVF cycle that resulted in the birth of our son and our second failed cycle, Dr. Shapiro completely changed our "chances of conceiving naturally." The first time (when we had insurance) there was "no hope" and the second time (no insurance) he said we actually weren't that hopeless. I felt taken advantage of the second time around.
During the cycle the nurse [at Fertility Center of Las Vegas] called my work phone and left a message about changing my meds. My voice mail clearly stated I was out of the office for a few days and she didn't bother to call my cell. My cell phone was my primary contact phone number.... Very clinical. Staff and doctor were not personable. When we experienced a failed IVF cycle I felt like it was handled poorly. Very cut and dry with no compassion.
How was your experience with Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
Very clinical and proud of his credentials. He liked to brag about his credentials a lot. I had to pull information out of him about the treatment and what to expect. Between our first IVF cycle that resulted in the birth of our son and our second failed cycle, Dr. Shapiro completely changed our "chances of conceiving naturally." The first time (when we had insurance) there was "no hope" and the second time (no insurance) he said we actually weren't that hopeless. I felt taken advantage of the second time around.
What's one piece of advice would you give a prospective patient of Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
Ask lots of questions and get a second opinion.
During treatment, were you treated like a number or a human with Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
Very clinical. Staff and doctor were not personable. When we experienced a failed IVF cycle I felt like it was handled poorly. Very cut and dry with no compassion.
Describe your experience with Fertility Center of Las Vegas (US Fertility Network clinic).
Busy. You are just a number.
Describe the costs associated with your care under Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic).
Our health insurance covered about 80% of the cost.
What specific things went wrong at Fertility Center of Las Vegas (US Fertility Network clinic)?
Failed to call with results
Failed to inform you of changes in protocol
Describe the specific things that went wrong at Fertility Center of Las Vegas (US Fertility Network clinic).
During the cycle the nurse called my work phone and left a message about changing my meds. My voice mail clearly stated I was out of the office for a few days and she didn't bother to call my cell. My cell phone was my primary contact phone number.
NPS7
Doctor
Bruce Shapiro
NPS
Humanity2 of 5
Communication3 of 5
Frequency Seen3 of 5
Trustworthiness2 of 5
Explained risks3 of 5
Adaptability3 of 5
NPS7
Clinic
Fertility Center of Las Vegas (US Fertility Network clinic)
Dr. Shapiro is all business and didn't seem to care much just that I got pregnant. I was another success story to put on his wall....I like that he has a giant ego. He told me I'll tell you if you will get pregnant. If I say you won't then you should move on... He knows what he is doing. He is not a personable person. But he gets the job done and that is all I cared about.
The care team [at The Fertility Center of Las Vegas] cared about me, especially dove who did my blood. The nurses and front office staff were also very caring. Dr. Shapiro is all business and didn't seem to care much just that I got pregnant. I was another success story to put on his wall.
How was your experience with Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
I like that he has a giant ego. He told me I'll tell you if you will get pregnant. If I say you won't then you should move on. We rarely saw him, though, even when we were told we would likely miscarry the baby because of an sch. There was no relationship with him. We were also really annoyed that the massively expensive prices got even more expensive the second round. However, they had all new furniture. I liked that he got me pregnant. He knows what he is doing. He is not a personable person. But he gets the job done and that is all I cared about.
What's one piece of advice would you give a prospective patient of Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
Don't expect warm and fuzziness. But do expect to get all the information you need and to know that you can trust what he says.
During treatment, were you treated like a number or a human with Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
The care team cared about me, especially dove who did my blood. The nurses and front office staff were also very caring. Dr. Shapiro is all business and didn't seem to care much just that I got pregnant. I was another success story to put on his wall.
Describe your experience with the nursing staff at Fertility Center of Las Vegas (US Fertility Network clinic).
They seemed genuinely interested in you getting pregnant. They wanted to help.
NPS10
Doctor
Bruce Shapiro
NPS
Humanity2 of 5
Communication4 of 5
Frequency Seen2 of 5
Trustworthiness4 of 5
Compassion3 of 5
Explained risks4 of 5
Adaptability5 of 5
NPS10
Clinic
Fertility Center of Las Vegas (US Fertility Network clinic)
I have been very happy with Dr. Shapiro’s care. He’s adjusted my med protocol as needed and always handled any concerns I had and explained things well. He was also very empathetic during my miscarriage.... We tried a natural cycle first and when that didn’t work he adjusted my med protocol.... When I was having issues getting my body to respond using the med protocol, he identified the issue and changed the protocol to get us to a successful transfer.
Everyone at FCLV has been extremely helpful, and friendly. I’ve always felt comfortable and like I was in good hands... I think they are very well organized and have great staff. I wish they had some sort of electronic portal to view results versus just email. One thing I struggled with is being patient for a reply but that’s probably because of the time difference.... I have been very happy with Dr. Shapiro’s care. He’s adjusted my med protocol as needed and always handled any concerns I had and explained things well. He was also very empathetic during my miscarriage.
How was your experience with Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
I have been very happy with Dr. Shapiro’s care. He’s adjusted my med protocol as needed and always handled any concerns I had and explained things well. He was also very empathetic during my miscarriage.
What's one piece of advice would you give a prospective patient of Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
Just trust in what he’s doing. It works.
During treatment, were you treated like a number or a human with Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic)?
When I was having issues getting my body to respond using the med protocol, he identified the issue and changed the protocol to get us to a successful transfer.
Describe the protocols Bruce Shapiro used in your cycles at Fertility Center of Las Vegas (US Fertility Network clinic) and their degree of success.
We tried a natural cycle first and when that didn’t work he adjusted my med protocol.
Describe your experience with your nurse at Fertility Center of Las Vegas (US Fertility Network clinic). (Assigned nurse: Arlyn)
Everyone at FCLV has been extremely helpful, and friendly. I’ve always felt comfortable and like I was in good hands.
Describe your experience with Fertility Center of Las Vegas (US Fertility Network clinic).
I think they are very well organized and have great staff.
I wish they had some sort of electronic portal to view results versus just email.
One thing I struggled with is being patient for a reply but that’s probably because of the time difference.
Describe the costs associated with your care under Bruce Shapiro at Fertility Center of Las Vegas (US Fertility Network clinic).
N/A
Describe Bruce Shapiro's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of Las Vegas (US Fertility Network clinic).
We transferred one due to the risks associated with twin pregnancies
NPS9
Doctor
Bruce Shapiro
NPS
Humanity5 of 5
Communication4 of 5
Frequency Seen3 of 5
Trustworthiness5 of 5
Compassion4 of 5
Explained risks4 of 5
Adaptability5 of 5
NPS10
Clinic
Fertility Center of Las Vegas (US Fertility Network clinic)