Carol Wheeler

Rated 4.1
Strongly recommend: 14%Neutral: 29%Don't recommend: 57%4.1
14% strongly recommend
7 reviews
Humanity
5.7
5.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
6
6
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
4.6
4.6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
6.9
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Thomas Jefferson
Residency
Miami Valley Hosp
Fellowship
U. of Pennsylvania

How Doctor Communicates

not available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone

7 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
2
NPS
6
Age 30
3 IUI
Unexplained
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
feel as though I’m lost in the mix as a patient [of Dr. Wheeler]. We’ve only met twice during the very beginning stage of our treatment and haven’t heard from her at all throughout our 3 failed IUIs. When I asked questions during our meetings, I felt dismissed. We’re still in progress with treatment and have learned we’ll have to advocate fiercely for ourselves...Clomid days 3-7, home testing for ovulation, call when positive test and schedule IUI next day. Third cycle: first monitored IUI
I wish they’d slow things down and treat me less like a number [at Women & Infants Hospital]. We are paying for these procedures and made to feel silly if we ask questions. The majority of the staff is very kind and professional, but there are a few there that don’t possess the sensitivity required in this environment...Most of the staff was competent, compassionate, and delivered bad news with professionalism; however, there were definitely a few nurses that said some incredibly insensitive remarks along the way that brought me to tears.
How was your experience with Carol Wheeler at Women & Infants Hospital?
Dr Wheeler has a reputation of being a bit cold, but, knows her stuff. I’m going along with it, but feel as though I’m lost in the mix as a patient. We’ve only met twice during the very beginning stage of our treatment and haven’t heard from her at all throughout our 3 failed IUIs. When I asked questions during our meetings, I felt dismissed. We’re still in progress with treatment and have learned we’ll have to advocate fiercely for ourselves.
What's one piece of advice would you give a prospective patient of Carol Wheeler at Women & Infants Hospital?
Don’t be afraid to ask questions about why certain tests are or are not being run, her bedside manner can be a shock initially, and make frequent follow up appointments.
During treatment, were you treated like a number or a human with Carol Wheeler at Women & Infants Hospital?
Since starting treatment in early 2019, we have met with Dr Wheeler twice. Nurses are the ones who call with test results and we received no follow up communication from Dr Wheeler, even after our third failed IUI. We feel we weren’t explained all our options well and are frustrated we went along with three IUIs without a peep.
Describe the protocols Carol Wheeler used in your cycles at Women & Infants Hospital and their degree of success.
First and second cycle: Clomid days 3-7, home testing for ovulation, call when positive test and schedule IUI next day. Third cycle: first monitored IUI...Clomid days 3-7, Pregnyl for trigger shot and IUI two days later
Describe your experience with the nursing staff at Women & Infants Hospital.
Most of the staff was competent, compassionate, and delivered bad news with professionalism; however, there were definitely a few nurses that said some incredibly insensitive remarks along the way that brought me to tears.
Describe your experience with Women & Infants Hospital.
I wish they’d slow things down and treat me less like a number. We are paying for these procedures and made to feel silly if we ask questions. The majority of the staff is very kind and professional, but there are a few there that don’t possess the sensitivity required in this environment.
Describe the costs associated with your care under Carol Wheeler at Women & Infants Hospital.
In RI, fertility treatment is mostly covered by insurance. I believe we paid coinsurance which was about $300. Coinsurance cost for Pregnyl med was $18 and Clomid was about $7. HCG test is considered an operation for some reason and was pretty expensive compared to our other testing.
What specific things went wrong at Women & Infants Hospital?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Women & Infants Hospital.
A Beta Proesterone test after IUI wasn’t scheduled even though my chart says I need one. Medication wasn’t called in in a timely fashion.
2
Doctor
Carol Wheeler
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
3 of 5
6
Clinic
Women & Infants Hospital
Providence
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unsuccessful
NPS
8
NPS
9
Age 34 - 36
3 IVF
Diminished Ovarian Reserve
Recurrent Pregnancy Loss
Unexplained
Income $100K - $199K
Teacher
2nd of 2 Docs
Neutral
Strongly Recommends
Unsuccessful
While she [Dr. Wheeler] may not always have the best way to deliver information, she is kind and she does want to help you build your family. ... During the embryo banking process, she made adjustments to the medications that yielded better results. ... my husband and I felt we were not having success and throwing good (and expensive) embryos away so we decided we needed a new set of eyes on our case. ...
They [Women & Infants Hospital] stagger the morning monitoring visits so that wait time is short and they call each afternoon with results. ... They are so organized and have an intricate system of managing care for all patients. ... The nursing staff (and receptionist) are some of the kindest people I have ever met. ... I felt as though the meetings were brief and the clinic was very busy. ... However, as our visits increased and our story became more complex, I felt as though I was treated as a person. ...
How was your experience with Carol Wheeler at Women & Infants Hospital?
Dr. Wheeler is good at what she does and offered advice that we felt comfortable following. During the embryo banking process, she made adjustments to the medications that yielded better results. She showed excitement when we retrieved more eggs than expected and was eager to share that news with my husband. Once we moved on to build our family and transfer the embryos back, we did not have the same such luck. After the first PGS embryo failed to implant, Dr Wheeler suggested an ERA and RPL panel. After they came back normal we moved forward with another transfer. After that failed tonimplant, she consulted with other Drs at the clinic and they all felt it was bad luck. We moved forward with transfer 3 and unfortunately same results. She suggested a hysteroscopy and different protocol. Fourth transfer was successful but I miscarried at 6 weeks. Another Dr was on duty for the ultrasound that day but Dr Wheeler came in for the room to check on us. She performed my MVA procedure and was very compassionate and sensitive to my grief on that day. While I was eager to hear about her thoughts for next steps, my husband and I felt we were not having success and throwing good (and expensive) embryos away so we decided we needed a new set of eyes on our case.
What's one piece of advice would you give a prospective patient of Carol Wheeler at Women & Infants Hospital?
While she may not always have the best way to deliver information, she is kind and she does want to help you build your family.
During treatment, were you treated like a number or a human with Carol Wheeler at Women & Infants Hospital?
During the embryo banking process of going through 3 egg retrieval’s and first 2 transfers, I felt as though the meetings were brief and the clinic was very busy. However, as our visits increased and our story became more complex, I felt as though I was treated as a person. During difficult moments Dr Wheeler offered hugs, and comforted me prior to an emotionally difficult procedure. Although we have experienced bad luck, she made a point to tell me that she was still fighting for us and not giving up.
Describe the protocols Carol Wheeler used in your cycles at Women & Infants Hospital and their degree of success.
IVF 1 antagonist (high follistim and low menopur) IVF 2 antagonist (highest follistim and low menopur) IVF 3 antagonist (medium follistim and medium menopur) FET1 estradiol and crinone Additional test: RPL panel, ERA, uterine biopsy FET2 estradiol And PIO FET 3 estradiol and PIO Additional testing: hysteroscopy FET 4 Lupron, estradiol, crinone, medrol, doxycycline
Describe your experience with the nursing staff at Women & Infants Hospital.
The nursing staff (and receptionist) are some of the kindest people I have ever met. We have been with the clinic for 1.5 years and they have followed our story and cheered us on. They remembered my name and greeted me with smiles. They are so compassionate and helpful.
Describe your experience with Women & Infants Hospital.
Strengths: the clinic runs like a well oiled machine. They are so organized and have an intricate system of managing care for all patients. They stagger the morning monitoring visits so that wait time is short and they call each afternoon with results. The only area for improvement is that they usually call back between 2-3:00 every day so on the days that they are running late you may not get a call until 430-5. This caused me to worry that there was a mistake and I was forgotten. While that never happened, it did add a little stress.
Describe the costs associated with your care under Carol Wheeler at Women & Infants Hospital.
In RI, law mandates that infertility is covered by insurance. So far, egg retrieval’s and frozen transfer were covered. We had to pay out of pocket for PGS testing and ERA.
Describe Carol Wheeler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Women & Infants Hospital.
She explained her rational for using single embryo transfers with us for each transfer. We felt comfortable with her explanation and agreed with those decisions.
8
Doctor
Carol Wheeler
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Women & Infants Hospital
Providence
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Successful
NPS
10
NPS
10
Age 29 - 32
3 IUI
1 IVF
Unexplained
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Don’t expect hugs, and tears [from Dr. Wheeler] when things don’t work out. She’s very systematic and if one thing doesn’t work, she doesn’t let you get discouraged, she instead tries a new approach...made sure to follow up with me on various occasions. Instead of just talking to nurses, I often would have in person or telephone conversations with her. She even called the hospital to congratulate me on the birth of my son. She may not come off as warm and fuzzy, but she knows what she’s doing and is definitely kind.
This clinic [Women & Infants Hospital] runs like a well oiled machine. They are always on top of the next step and help guide you in the process. The only thing I would change was the protocol for IUI. They have you do an ovulation test every morning and call the clinic when it’s positive. Although this saves on trips to the doctors every morning, I feel like I would have had better results had hey preformed ultrasounds up until ovulation to see when the perfect time would be. For me personally, I think I ovulate very soon after a positive ovulation test, so by the time I would get there, I probably missed the opportunity.
How was your experience with Carol Wheeler at Women & Infants Hospital?
When I first met with Dr. Wheeler, she made sure we underwent all tests to make sure we could find out why I wasn’t getting pregnant, and also paid attention to what my insurance required to pay for fertility treatments (at the time it was covered 100%). We did 3 unsuccessful IUI’s and said we’d probably be a better candidate for IVF. We didn’t do ICSI because it wasn’t covered, and had 12 eggs retrieved, 9 of which fertilized. She likes to do fresh transfers, (thinking getting the baby back to where it belongs quicker is better in her opinion) and I had a 3 day fresh transfer that ended up in my first pregnancy and live birth of my son. No other embryos made it to Dave five to be frozen, so I am currently waiting to do another IVF cycle and egg retrieval in the next couple months. Many may not see Dr. Wheeler as warm and fuzzy, but she is caring and knows her stuff. She told me she’d get me pregnant and did. Unlike the other review, she did change up my protocol often, and because I only had 12 retrieved last time, I will be using a new protocol this time as well. It’s been 3 years, so she has changed some prescriptions to more up to date ones. She stays current with her knowledge, and even though she isn’t into holistic treatments, she had no problem with me changing my diet and getting acupuncture during my IVF cycle. All in all, I would recommend her in a heartbeat. She knows what she’s doing, and will help you achieve a pregnancy.
What's one piece of advice would you give a prospective patient of Carol Wheeler at Women & Infants Hospital?
Don’t expect hugs, and tears when things don’t work out. She’s very systematic and if one thing doesn’t work, she doesn’t let you get discouraged, she instead tries a new approach.
During treatment, were you treated like a number or a human with Carol Wheeler at Women & Infants Hospital?
Dr. Wheeler made sure to follow up with me on various occasions. Instead of just talking to nurses, I often would have in person or telephone conversations with her. She even called the hospital to congratulate me on the birth of my son. She may not come off as warm and fuzzy, but she knows what she’s doing and is definitely kind.
Describe the protocols Carol Wheeler used in your cycles at Women & Infants Hospital and their degree of success.
I used clomid with each of my IUI’s and would call the morning of a positive ovulation test and have two consecutive days of inseminations. With IVF, (2015) I first started with birth control for 5 days and Lupron injections staring day 3. I also used Gonal-F and had a trigger shot 46 hours before retrieval. She’s also not a fan of PIO shots (thank goodness) and instead gives you progesterone suppositories. My next IVF cycle this year (2018) will be birth control for two weeks, menopur instead of lupron, and still using Gonal-F, but in a higher dose to give me more eggs.
Describe your experience with the nursing staff at Women & Infants Hospital.
Nursing staff was easy to get in touch with, and very precise with their information.
Describe your experience with Women & Infants Hospital.
This clinic runs like a well oiled machine. They are always on top of the next step and help guide you in the process. The only thing I would change was the protocol for IUI. They have you do an ovulation test every morning and call the clinic when it’s positive. Although this saves on trips to the doctors every morning, I feel like I would have had better results had hey preformed ultrasounds up until ovulation to see when the perfect time would be. For me personally, I think I ovulate very soon after a positive ovulation test, so by the time I would get there, I probably missed the opportunity.
Describe your experience with your monitoring appointments at Women & Infants Hospital.
They tried to space out appointments in the morning, which was hard for us working women who all wanted to be seen at 7:30 to make it to work for 8:00. Even though there were st appointment times, it was more like first come first serve with a sign in sheet. If they found out you were significantly early though, they would make you wait until all the earlier appointments were finished. It was pretty quick though, because they would do your blood work while you waited, or right after your ultrasound.
Describe the costs associated with your care under Carol Wheeler at Women & Infants Hospital.
At the time, I had insurance that covered IVF at 100%. I still had copays for procedures, but not monitoring or blood work. Now my insurance covers 80%, so it will cost me a little over $3,000 for IVF with ICSI.
Describe Carol Wheeler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Women & Infants Hospital.
Because I am younger, the chance of having multiples with a multiple embryo transfer is higher, and therefore results in a more high risk pregnancy. If I were 35+ she would be more likely to transfer more than one.
10
Doctor
Carol Wheeler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Women & Infants Hospital
Providence
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
7
NPS
8
Age 35 - 36
3 IUI
Diminished Ovarian Reserve
Unexplained
Lawyer
Only Doc Seen
Neutral
Neutral
Unsuccessful
She [Dr. Carol Wheeler] comes off as very intelligent and knowledgeable, however perhaps she not for everyone as she may come off as mechanical and detatched. Very cut to the chase and practical which I appreciate instead of niceties. She listens well and answers whatever questions or concerns of yours that she can...So far I have done three cycles of iui beginning with day three baseline blood work and ultrasound, followed by 5 nights of Clomid.
The phlebotomy nurses [at Women & Infants Hospital] are all very friendly, good at getting what they need and efficient. The iui nurses run the gamut from mechanical/cold, awkwardly quiet to super friendly and helpful but it seems they are all well qualified and do their job equally well...Their website is super helpful but I wish sometimes they had more paper options that I could share easily with my partner. The two doctors I've had are great (wheeler and frishman) but very different personalities. The nurses are great but I wish their financial counselor was a bit more accessible.
How was your experience with Carol Wheeler at Women & Infants Hospital?
She comes off as very intelligent and knowledgeable, however perhaps she not for everyone as she may come off as mechanical and detatched. Very cut to the chase and practical which I appreciate instead of niceties. She listens well and answers whatever questions or concerns of yours that she can.
What's one piece of advice would you give a prospective patient of Carol Wheeler at Women & Infants Hospital?
Come prepared with specific questions and do your homework to make the most of the meetings.
During treatment, were you treated like a number or a human with Carol Wheeler at Women & Infants Hospital?
Staff is super friendly and take all the time you need to be explained to and answer questions.
Describe the protocols Carol Wheeler used in your cycles at Women & Infants Hospital and their degree of success.
So far I have done three cycles of iui beginning with day three baseline blood work and ultrasound, followed by 5 nights of Clomid. On approximately day 10 youll have another bloodwork and ultrasound. That evening they call and instruct whether you can take the injectable Ovidrel to induce ovulation. Then two days later the iui is scheduled, followed a week later by a progesterone bloodwork and in another week a beta blood draw.
Describe your experience with the nursing staff at Women & Infants Hospital.
The phlebotomy nurses are all very friendly, good at getting what they need and efficient. The iui nurses run the gamut from mechanical/cold, awkwardly quiet to super friendly and helpful but it seems they are all well qualified and do their job equally well.
Describe your experience with Women & Infants Hospital.
Their website is super helpful but I wish sometimes they had more paper options that I could share easily with my partner. The two doctors I've had are great (wheeler and frishman) but very different personalities. The nurses are great but I wish their financial counselor was a bit more accessible. The clinic should do work on their phone system ease of use and their bill pay through women and infants is consistently failing and near impossible to use.
Describe the costs associated with your care under Carol Wheeler at Women & Infants Hospital.
Typically physician payments come from care New England and other labwork etc from women and infants directly. Dr. Visits were charged by time used (at least with Cigna) and the financial counselor s are helpful and a great resource.
Describe Carol Wheeler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Women & Infants Hospital.
This doesn't apply to the treatment I've listed as receiving.
What specific things went wrong at Women & Infants Hospital?
  • Provided conflicting information
Describe the specific things that went wrong at Women & Infants Hospital.
I've had a call after I was there in the morning to do only blood work, asking why I didnt show up for blood work and ultrasound.
7
Doctor
Carol Wheeler
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Women & Infants Hospital
Providence
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
2
NPS
4
Age 42
2 IUI
Diminished Ovarian Reserve
European
Income $100K - $199K
Teacher
Only Doc Seen
Donor Sperm
LGBTQ+
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Wheeler] didn't want to answer ANY of our questions and would simply avoid or re-direct. It was really confusing and frustrating...Dr. Wheeler brought us in for what we thought was just an initial consultation. However, during the appointment, she referred to us as "my gays"...I felt as though Dr. Wheeler held back in terms of what to expect, and wouldn't commit to any outcome or even discuss the chances, aside from saying "well, you're older, so..." Not the best bed side manner, not the most LGBT friendly. Our first visit, she separated us physically, without telling us why and then informed me that I was going to have a gynecological exam - not by her, but by a male doctor. It was extremely upsetting as I felt I was coerced and did not have the chance to consent - in addition, they wouldn't allow my same sex spouse in the room, which is standard protocol. This made me feel even more nervous, like he had a reason for not allowing them to provide me support. Overall, it was a horrid, horrid experience.
Some of the nursing staff [at Women and Infants] made racially charged comments surrounding the election and about Muslim Americans in our presence, which was extremely uncomfortable. We were speaking amongst ourselves about the upcoming Women's March in Washington, and the nurse became extremely upset and started ranting about "Those muslims" and those "Angry muslims" ect. This was WHILE she was taking blood in anticipation of our first IUI.
How was your experience with Carol Wheeler at Women & Infants Hospital?
I felt as though Dr. Wheeler held back in terms of what to expect, and wouldn't commit to any outcome or even discuss the chances, aside from saying "well, you're older, so..." Not the best bed side manner, not the most LGBT friendly. Our first visit, she separated us physically, without telling us why and then informed me that I was going to have a gynecological exam - not by her, but by a male doctor. It was extremely upsetting as I felt I was coerced and did not have the chance to consent - in addition, they wouldn't allow my same sex spouse in the room, which is standard protocol. This made me feel even more nervous, like he had a reason for not allowing them to provide me support. Overall, it was a horrid, horrid experience.
What's one piece of advice would you give a prospective patient of Carol Wheeler at Women & Infants Hospital?
Be extremely assertive - insist on knowing BEFORE you come in what to expect, especially in terms of gynecological exams. I asked for data on the clinic and was denied = she wouldn't tell me or discuss. I asked for reasoning behind trying natural cycles (I was over 40) and wasn't given an answer. I asked for what she thought my chances were and she just said "the same as other women your age"?? What does that mean? No idea. I'm not the specialist - she is, but we never received any specific information.
During treatment, were you treated like a number or a human with Carol Wheeler at Women & Infants Hospital?
The first appointment, when my spouse and I were still trying to decide if we were going to move forward, Dr. Wheeler brought us in for what we thought was just an initial consultation. However, during the appointment, she referred to us as "my gays" as in, I love my gays - more options - which would seem to be kind, but felt...really hostile. I know, I know - that's subjective, but she also wrote a LONG paragraph on her professional site describing her relationship to church and religion - not exactly what we were looking for. She didn't want to answer ANY of our questions and would simply avoid or re-direct. It was really confusing and frustrating.
Describe the protocols Carol Wheeler used in your cycles at Women & Infants Hospital and their degree of success.
She insisted we try two cycles naturally. By the second try, we were ready to move on to another clinic, based on how uncomfortable we were made to feel by multiple people.
Describe your experience with the nursing staff at Women & Infants Hospital.
Some of the nursing staff made racially charged comments surrounding the election and about Muslim Americans in our presence, which was extremely uncomfortable. We were speaking amongst ourselves about the upcoming Women's March in Washington, and the nurse became extremely upset and started ranting about "Those muslims" and those "Angry muslims" ect. This was WHILE she was taking blood in anticipation of our first IUI. It was shocking and disgusting. She also made it clear that she had only recently come to accept gays - I don't remember the specific comment, but something like "I try to accept all lifestyles" etc., which is basically code for "I think your love is a lifestyle, like eating vegan or partying a lot, i.e., not for me, but I guess you shouldn't be persecuted for it". Not a comfortable experience.
Describe your experience with Women & Infants Hospital.
The strengths include proximity - it's close to downtown Providence and open on the weekends. The administrative staff is ok - depends on who you get. Their dedicated financial counselor, however, was also unkind. Despite trying IUI twice, she never did meet with us as requested to go over the cost of IVF or anything else. It was super frustrating.
Describe the costs associated with your care under Carol Wheeler at Women & Infants Hospital.
250.00 per IUI
Describe Carol Wheeler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Women & Infants Hospital.
n/a
What specific things went wrong at Women & Infants Hospital?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
Describe the specific things that went wrong at Women & Infants Hospital.
The nurse told us I was supposed to drink a lot on the day of my IUI, but she mentioned this AS the resident was doing the IUI - and shamed me. Neither my partner nor myself remembered this, and we took meticulous notes. Also, the resident who did the IUI the second time was really stressed out and, apparently, had never done one before. She kept messing up and the nurse had to prompt her to on basic steps that even WE knew, and this was only our second time. It was also painful, which it hadn't been the first time.
2
Doctor
Carol Wheeler
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
2 of 5
4
Clinic
Women & Infants Hospital
Providence
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
NPS
0
NPS
1
Age 41
1 IVF
Unexplained
European
Income $50K - $99K
1st of 2 Docs
3 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Carol Wheeler was good at explaining the facts. She shows no compassion. She was not involved with any of our procedures. We only saw her for the initial consult and the post failure consultation. She showed no empathy and made us feel that all of our concerns were unwarranted. We only found out later that some of them were...We were passed off to less experienced staff immediately.
The monitoring appointments [at Women & Infants Hospital] were run well. Very efficient...Everything was done at the location in Providence. The nursing staff was well organized and managed. Wait times were minimal most of the time. It is a teaching facility. There are some less experienced people on staff. The finance / insurance people confused us more than helped...They ran like a well oiled machine. Barbara was great.
How was your experience with Carol Wheeler at Women & Infants Hospital?
Carol Wheeler was good at explaining the facts. She shows no compassion. She was not involved with any of our procedures. We only saw her for the initial consult and the post failure consultation. She showed no empathy and made us feel that all of our concerns were unwarranted. We only found out later that some of them were.
What's one piece of advice would you give a prospective patient of Carol Wheeler at Women & Infants Hospital?
Ask for another doctor.
During treatment, were you treated like a number or a human with Carol Wheeler at Women & Infants Hospital?
We were passed off to less experienced staff immediately. We only saw Dr. Wheeler for the initial consultation and for the final consultation after the cycle failed. We had many questions at this meeting and felt completely brushed off.
Describe the protocols Carol Wheeler used in your cycles at Women & Infants Hospital and their degree of success.
Lupron flare and birth control suppressants. (Lupron 2 week kit, follistim, endometrium) 11 eggs retrieved, 10 fertilized, 0 made it to blast, 4 transferred on day 3. Negative Beta relsult.
Describe your experience with the nursing staff at Women & Infants Hospital.
They ran like a well oiled machine. Barbara was great.
Describe your experience with Women & Infants Hospital.
Everything was done at the location in Providence. The nursing staff was well organized and managed. Wait times were minimal most of the time. It is a teaching facility. There are some less experienced people on staff. The finance / insurance people confused us more than helped.
Describe your experience with your monitoring appointments at Women & Infants Hospital.
The monitoring appointments were run well. Very efficient.
What specific things went wrong at Women & Infants Hospital?
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Women & Infants Hospital.
Two procedures were done by someone who seemed to lack experience and struggled to complete them. One of the procedures had to be completed by another doctor. Both took much longer than we were told they should take.
0
Doctor
Carol Wheeler
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
1 of 5
Explained risks
5 of 5
Adaptability
4 of 5
1
Clinic
Women & Infants Hospital
Providence
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Unsuccessful
NPS
0
NPS
0
Age 42 - 43
8 IUI
Diminished Ovarian Reserve
Endometriosis
European
Income $50K - $99K
2nd of 4 Docs
2 IUI With Other Docs
IVF With Other Docs
Donor Eggs With Other Docs
Donor Sperm
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr Carol Wheeler] had one protocol had would not veer from it. When the clinic accidentally thawed the last remaining vial of my first son's donor, she refused to accept accountability, would not refund the money that I paid for it, and took a "wait and see what happens when we thaw it a second time" stance. She deemed the vial going from 40 million to 10 million sperm acceptable. I did not.
I saw a different nurse every time. Some were great, some were awful...W&I is awful. All they care about is making money. They "accidentally" thawed the last vial of my son's donor and refused to accept accountability for it. They missed my ovulation in 3/8 monitored cycles...W&I appeared to have one protocol for IVF and were unwilling to try new things (I.e. Estrogen priming protocol, antagonist protocol). They also refused to believe me that I ovulated early on injectable IUI cycles and missed ovulation in 3/8 cycles.
How was your experience with Carol Wheeler at Women & Infants Hospital?
She had one protocol had would not veer from it. When the clinic accidentally thawed the last remaining vial of my first son's donor, she refused to accept accountability, would not refund the money that I paid for it, and took a "wait and see what happens when we thaw it a second time" stance. She deemed the vial going from 40 million to 10 million sperm acceptable. I did not.
What's one piece of advice would you give a prospective patient of Carol Wheeler at Women & Infants Hospital?
Do not go to her
During treatment, were you treated like a number or a human with Carol Wheeler at Women & Infants Hospital?
W&I appeared to have one protocol for IVF and were unwilling to try new things (I.e. Estrogen priming protocol, antagonist protocol). They also refused to believe me that I ovulated early on injectable IUI cycles and missed ovulation in 3/8 cycles.
Describe the protocols Carol Wheeler used in your cycles at Women & Infants Hospital and their degree of success.
8 injectable IUIs. She would not increase my dose when I failed to respond. She also did not tell me that repeated injectable cycles could make endometriosis worse.
Describe your experience with the nursing staff at Women & Infants Hospital.
I saw a different nurse every time. Some were great, some were awful.
Describe your experience with Women & Infants Hospital.
W&I is awful. All they care about is making money. They "accidentally" thawed the last vial of my son's donor and refused to accept accountability for it. They missed my ovulation in 3/8 monitored cycles.
Describe the costs associated with your care under Carol Wheeler at Women & Infants Hospital.
Ridiculously overpriced, as I was paying out of pocket. I didn't know any better at the time.
What specific things went wrong at Women & Infants Hospital?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Lost or damaged samples
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Women & Infants Hospital.
Already listed above. Additionally, they often failed to call with same day beta results and failed to call in needed prescriptions, necessitating drives to the pharmacy in Boston.
0
Doctor
Carol Wheeler
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
1 of 5
0
Clinic
Women & Infants Hospital
Providence
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5

Learn from top medical experts

Explore All Courses