Rated 8
Strongly recommend: 69%Neutral: 6%Don't recommend: 25%8
69% strongly recommend
27 reviews
Humanity
7.8
7.8
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
7.9
7.9
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.5
6.5
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.4
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
UCLA
Residency
Johns Hopkins
Fellowship
Johns Hopkins

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Carolyn Alexander works in 6 offices at

Southern California Reproductive Center
Rated 7.5
Strongly recommend: 61%Neutral: 12%Don't recommend: 27%7.5

Explore Clinic
Beverly Hills
450 N. Roxbury Dr
Beverly Hills, CA 90210
Santa Barbara
1722 State Street
Santa Barbara, CA 93101
Valencia
27871 Smyth Drive
Valencia, CA 91355
Bakersfield
100 Old River Road
Bakersfield, CA 93311
Glendale
240 S. Jackson St.
Glendale, CA 91206
Santa Monica [Closed]
2001 Santa Monica Blvd
Santa Monica, CA 90404
Show 4 more

27 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
9
Age 35 - 36
2 IUI
1 IVF
PCOS
European
Income $100K - $199K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Alexander is the most compassionate Dr. I've ever had in my life...PCOS and AMH level being off the charts high...will run all of the tests just to be safe and rule any possible risks out...call me after hours and on weekends just to see how I was feeling...warmth, knowledge and dedication are truly beyond compare...we forever have her to thank for our little boy...SHE LOVES HER PATIENTS
[Southern California Reproductive Center was] Overall really great. There was one nurse named Anna who I adored...biggest weakness is billing complications, as well as the way the front desk often seemed confused about what was owed, etc...We received a lot of bills for ultrasounds I had already paid at the front desk OR several times when I'd try to pay at the front desk and their systems were down which would result in a lot of phone calls, confusion etc later on
How was your experience with Carolyn Alexander at Southern California Reproductive Center?
As I mentioned in a previous question, she's the most wonderful, thorough and caring Dr. I've ever had. We went to her feeling pretty hopeless and with PCOS and AMH level being off the charts high. You could tell she was so careful and thorough with every course of action she chose along our journey. SHE LOVES HER PATIENTS. Called to update me after every single appointment, and even outside of that she'd call some days outside of her normal hours just to see how I was feeling and doing. She's incredible. And we forever have her to thank for our little boy and the greatest love and joy we've ever known.
What's one piece of advice would you give a prospective patient of Carolyn Alexander at Southern California Reproductive Center?
Have patience and know it might be a longer process than you expect and trust that if something is not working, she's always brainstorming to figure out the next best option.
During treatment, were you treated like a number or a human with Carolyn Alexander at Southern California Reproductive Center?
Dr. Alexander is the most compassionate Dr. I've ever had in my life. SO KIND, and SO THOROUGH. No stone was left unturned. She will run all of the tests just to be safe and rule any possible risks out. She'd call me after hours and on weekends just to see how I was feeling. Her warmth, knowledge and dedication are truly beyond compare for what is a very vulnerable, expensive and emotional process.
Describe the protocols Carolyn Alexander used in your cycles at Southern California Reproductive Center and their degree of success.
Oh wow, I don't know if I remember everything! I went in for a LOT of ultrasounds to track my follicles for retrieval and then many more to track the injections/my lining as we approached my transfer. I was also able to bring an acupuncturist with me to my transfer which I HIGHLY recommend. Blood tests were run frequently too. My antibodies came back abnormal on one and she had me go to a rheumatologist which I really appreciated to rule things out. I ANA was elevated, and so I was put on prednisone with my other drugs at my transfer time. I had to do a LOT of injections for IVF- progesterone in my butt (the nurses walked me through this which was so helpful), a blood thinner shot in my stomach and then vaginal inserts which I believe were to keep my lining thick. The at-home progesterone shots continued for several weeks after I found out I was pregnant as well. No fun, but worth it in the end! She also saw me regularly for the first trimester until it was time to "graduate" me to my OBGYN.
Describe your experience with the nursing staff at Southern California Reproductive Center.
Overall really great. There was one nurse named Anna who I adored. There were times that they didn't want to tell me what they were seeing in the ultrasounds, but I know that's because it had to be the Dr. who spoke to me.
Describe your experience with Southern California Reproductive Center.
I've highlighted the strengths already. The biggest weakness is billing complications, as well as the way the front desk often seemed confused about what was owed, etc. We received a lot of bills for ultrasounds I had already paid at the front desk OR several times when I'd try to pay at the front desk and their systems were down which would result in a lot of phone calls, confusion etc later on. This may also be more of a pharmaceutical packaging issue, but bc certain medications (like the Endometrin vaginal inserts and the Menopur) only came in larger boxes, I was left with a lot left over. They are OUTRAGEOUSLY expensive and can't be returned, so that was frustrating.
Describe the costs associated with your care under Carolyn Alexander at Southern California Reproductive Center.
They were a whole lot. I truly wish there were more insurance options for fertility care, or in the very least for the medications which aren't included in the IVF package cost and add a lot.
Describe Carolyn Alexander's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
My terminology is not great, but as we did not want multiples and also only had 3 embryos, we did not want more than one being transferred at a time, as we felt focusing all of our energy on one held better chances. We also didn't want to risk multiples and/or losing those that didn't stick. So I think we were always on the same page with the Dr. there.
10
Doctor
Carolyn Alexander
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unsuccessful
NPS
4
NPS
2
Age 42
1 IVF
Unexplained
European
Income $500K+
Writer
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
While Dr. Alexander did seem to genuinely care about her patients, she also always seemed rushed and never did a great job explaining the treatments, why she was making the decisions she was making and what she was learning along the way. I always left appointments and phone calls with half the information I wanted no matter how hard I pushed for answers...If you're not concerned about the ins and outs and whys of your treatment and just need someone to execute then Dr. Alexander might be right for you. But if you want to be in the weeds of getting answers and understanding why decisions are being made, then I would consider a different doctor.
First I'll start with the plusses - they [Southern California Reproductive Center] were really efficient - I was nearly always seen right at my appointment time with minimal waiting...It was also wildly confusing to get true sense of costs and billing. Because I had fertility insurance through work they never had us meet with anyone in their financial department...Overall, I felt like a number being pushed through this fertility factory. I didn't feel particularly cared for, even after expressing to them that we were entering these treatments during profound grief from the death of our newborn daughter.
How was your experience with Carolyn Alexander at Southern California Reproductive Center?
Dr. Alexander had come recommended to me by an OB that I love. My newborn daughter had died due to an unexpected placental abruption the year before that also involved a pretty traumatic emergency c-section. I explained to Dr. Alexander what we had been through and that I was only looking to work with a doctor that was ready to answer in depth all of our questions. After what my body had already been through, I wanted to feel in control of my medical information and confident in every step of this process. While Dr. Alexander did seem to genuinely care about her patients, she also always seemed rushed and never did a great job explaining the treatments, why she was making the decisions she was making and what she was learning along the way. I always left appointments and phone calls with half the information I wanted no matter how hard I pushed for answers. She was able to retrieve three eggs, none of which developed into healthy enough embryos for implantation. That's fine - I get that none of this is guaranteed. However, when we discussed next steps, I asked "well, what did you learn from this cycle that you would do differently next time?" She just responded "well I'd change the medications." I pushed again - surely something had been gleaned from this very expensive round of treatment, but again all I got was "we'd just change the types of medications and the amounts." The whole experience felt a bit like a fertility farm where they were just pushing patients through rounds of IVF without much regard for digging into the root causes of the fertility issues. I didn't feel confident that going through all of that a second time would yield different results so I discontinued my treatments with SCRC. On the positive side, Dr. Alexander was quite responsive - she would call you on weekends and at night. I do think her heart is in the right place but her lack of clarity, the pace with which she rushes appointments and the overall insensitivities of the clinic itself just resulted in a really negative experience for me.
What's one piece of advice would you give a prospective patient of Carolyn Alexander at Southern California Reproductive Center?
If you're not concerned about the ins and outs and whys of your treatment and just need someone to execute then Dr. Alexander might be right for you. But if you want to be in the weeds of getting answers and understanding why decisions are being made, then I would consider a different doctor.
During treatment, were you treated like a number or a human with Carolyn Alexander at Southern California Reproductive Center?
There seemed to be little regard for determining what might be causing my fertility issues. I have easily gotten pregnant four times and then absolutely nothing. I felt immediately rushed into IVF. I always felt like everyone was too rushed to take the time to fully explain what was happening, what drugs or treatments they were using and why. Everyone seemed annoyed or too busy to fully answer my questions.
Describe the protocols Carolyn Alexander used in your cycles at Southern California Reproductive Center and their degree of success.
Because I had not-ideal FSH, Dr. Alexander suggested skipping right to IVF rather than exploring IUI. In one of my initial ultrasounds she saw 8 follicles naturally forming so she suggested actually just jumping into a luteal start IVF the next day. It felt quite rushed as I thought I was just going for a consultation but she made it sound like this was a golden opportunity because she didn't expect to see that many follicles with my FSH levels. I was on a combination of Gonal F, Clomid, and Cetrotide, from what I remember. Because I wasn't responding to the treament as expected, we extended stim for another two days. Dr. Alexander gave me the option of cancelling my retrieval since I only had two-three potential eggs. However we decided to go ahead with the retrieval. She was able to get all three eggs, two of which fertilized and only one of which developed. That eggs underwent genetic testing and unfortunately had a chromosomal abnormality. Unfortunately when asked what was learned from this cycle and what she'd do differently next time, I got pretty generic answers. "We'd try a different medication protocol" but no specifics. It was frustrating to feel like they weren't interested in learning more about WHY the first round didnt work or what might be contributing to my sudden loss of fertility after five years of very easily being able to get pregnant.
Describe your experience with the nursing staff at Southern California Reproductive Center.
When in person, the nurses were all pretty patient and kind and exhibited alot of empathy. However, the whole process felt really disorganized as soon as I left the office. The instructions they gave me were hastily handwritten onto a calendar and sent via email at the last possible moment. Two days into shots, I started bleeding rather heavily so I called the two numbers that they gave for after-hours help and also put questions into the portal. No one responded. After SEVEN hours of bleeding and multiple follow up calls to both after-hours help lines, I finally texted my doctor's personal cellphone number for help. To her credit she called right away, but it was a really stressful day of wondering if I needed to stop treatment or if something was really wrong. It's just lucky that I happened to have my doctor's personal cellphone. It's unclear why no one answered the calls earlier in the day. I also found that they were short with me when I asked for more clarity or further explanations of treatment protocols. Finally, my egg retrieval was close to Halloween and the nurses had decorated the surgical prep room. There was a giant decorative Halloween skull across from me as I was being prepped, which isnt ideal when you're nervous before a surgery. There was a Mom made out of pumpkins with eight baby pumpkins around her and a sign that said "Another successful SCRC fertility treatment." I recognize that I saw that at a really raw vulnerable time, but it felt flippant and hurtful when I knew I was about to get only 2-3 eggs, which meant I had a pretty low chance of getting a baby out of this whole experience. This may seem silly and small to complain about, but you're seeing women at some of their most raw and vulnerable moments and they should take that into account.
Describe your experience with Southern California Reproductive Center.
First I'll start with the plusses - they were really efficient - I was nearly always seen right at my appointment time with minimal waiting. The parking was convenient and free right around the corner (a major plus in LA). The minuses - it feels like an IVF (and money printing) factory. The office feels a bit like the set of a Kardashian show (like the ultrasound room walls are covered in cowhide?). I had to get my ultrasounds next to a framed press article about the staggering cost of IVF in which one of the clinic's doctors says the price "isnt going down anytime soon." It felt a little insensitive to be laying there reminded that "yup, i'm paying thousands and thousands of dollars." Why must you put an article next to my face touting that? I also felt some similar insensitivity during my egg retrieval. They had decorated the surgical prep room and I was laying in bed nervous about the retrieval while surrounded by decorative skulls and skeletons. Next to me was a mom made out of pumpkins with eight pumpkin babies and a sign that said "another successful SCRC fertility treatment." Which, ya know, sucked cause I knew I would be lucky if I got one or two eggs from the procedure while they were joking about a pumpkin with eight babies. I know those things may seem small but they represent a general lack of sensitivity and empathy on the part of the clinic. It was also wildly confusing to get true sense of costs and billing. Because I had fertility insurance through work they never had us meet with anyone in their financial department. But now an entire year later, we're still getting random bills and ended up having to put out several thousand dollars more than we expected. The after-hours email and phone numbers that they gave us during treatment were unresponsive. I started unexpectedly bleeding quite a bit after my second day of shots and it took a full seven hours for anyone to get back to me about whether I needed to go to the hospital or if it was normal. The only way I was able to get an answer was by texting the personal cellphone of my doctor, which I found after scrolling the missed call list on my phone from three weeks prior. Overall, I felt like a number being pushed through this fertility factory. I didn't feel particularly cared for, even after expressing to them that we were entering these treatments during profound grief from the death of our newborn daughter.
What specific things went wrong at Southern California Reproductive Center?
  • Failed to call with results
  • Provided conflicting information
4
Doctor
Carolyn Alexander
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
2 of 5
2
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
2 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unsuccessful
NPS
0
NPS
0
1 IVF
Income $500K+
1st of 2 Docs
3 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She explained nothing to me during any part of the process...She didn’t lay out my options, didn’t communicate with my partner on what he should and shouldn’t do...every single experience with her was negative and I’m SHOCKED she was recommended to me...She didn't give me any information going into procedures, she would say here's my cell, call me anytime, but if you dared ask a few questions she would either say "that's a great question" and not answer it or make you feel rushed and like it's not her job to answer.
This [Southern California Reproductive Center] clinic looks nice and has an easy assembly line type system. Their customer service rep is really kind and patient as well as some of the staff. They are super kind but as a business it is wildly overpriced and inefficient...there are issues with billing, I suspect the lab isn’t all the way buttoned up (myself and a friend who went there both had issues that highly likely happened in the lab), Dr Alexander is terrible, there is no communication between departments, plus a plethora of other issues
How was your experience with Carolyn Alexander at Southern California Reproductive Center?
I was recommended this clinic and Dr. Alexander by my OB-GYN. She was nice in the beginning but the clinic, her, and her staff are a disorganized mess. Outside of acting kind and a couple of nurses that were sweet and caring, the clinic as a whole just treat you like cattle. They would forget to call with critical instructions, there was no communication between departments, I would get billed for things that didn't happen. She didn't give me any information going into procedures, she would say here's my cell, call me anytime, but if you dared ask a few questions she would either say "that's a great question" and not answer it or make you feel rushed and like it's not her job to answer. She didn't give me tests that every fertility doctor I consulted with after (4 total) were shocked to hear. She didn't tell me what options there were, what to expect. The whole time I felt crazy because everyone is nice, but it was to date one of the most frustrating experience of my life. I finally dug in properly after this experience and consulted with 4 others... ALL were better and more informative in one convo than she was my whole experience with her. I ultimately switched to pacific fertility and it is NIGHT AND DAY. I realized quickly that I am not alone in how I feel. Many women that leave for a different doctor say the same things. I will spare details but I have stories for days on how many balls were dropped, and issues they have. I would implore anyone considering this journey to speak to at least 3 other doctors. I switched doctors and went through 3 successful cycles following my experience with SCRC. The doctor is so knowledgeable, the coordinators are nothing short of AMAZING. SCRC was not at the top of anyones "best of" lists, haha, but If for any reason you do go here still, connect with Primo in customer service. He's the only person who actually seems capable, and at the very least try for a different dr. I warned a friend about going to Dr. Alexander as well as someone else recommended her and she did it anyway, only to be disappointed after. I really really wish I did proper research and conferred with multiple doctors, but I am glad I switched.
What's one piece of advice would you give a prospective patient of Carolyn Alexander at Southern California Reproductive Center?
Do NOT see her. You will regret it. And at the least do your due diligence and consult with as many doctors as you can.
During treatment, were you treated like a number or a human with Carolyn Alexander at Southern California Reproductive Center?
She explained nothing to me during any part of the process. I finally had to get very assertive with her staff to get some time with her and when I did get the time I felt rushed. In the beginning she acts nice and even says things like, take my cell if you have any questions. But then when you ask a question she says “that’s a great question” and doesn’t answer it or says that’s not really her thing, it’s what the office handles. She gave me literally zero information. She missed important tests she said she would give me before starting the process, including a genetics test for my partner and I. Her staff is big and there’s no assignment or main point person the clinic gives you so you feel like cattle (the complete opposite of my current experience with my new doctor). I expressed a specific concern to her that she ignored and ended up being an issue. She didn’t lay out my options, didn’t communicate with my partner on what he should and shouldn’t do. One Friday her staff forgot to give me instruction for my injections that night. There was just no shared info, she behaved as if everyone who walked in her door must already be an expert and she has a quota to hit. I could go on for days, every single experience with her was negative and I’m SHOCKED she was recommended to me. Every doctor I consulted after her gave me more info in our one call then she did over the course of 2 months. And everything with her that I was frustrated about and second guessing has been the opposite of my current experience with my new doctor. I later learned that 4 other women I know have been to this clinic (3 with Dr. Alexandar) and everyone describes their experience the same. We all felt like cattle.
Describe your experience with the nursing staff at Southern California Reproductive Center.
The nursing staff of other doctors gave me more info and time than dr Alexander’s. They were nice enough but I gather overworked and weren’t given a system that was effective to work in. Although there were a couple of issues I think the problem really sits with Dr. Alexander and her complete failure in leading her team as well as the clinic's upper management and culture.
Describe your experience with Southern California Reproductive Center.
This clinic looks nice and has an easy assembly line type system. Their customer service rep is really kind and patient as well as some of the staff. They are super kind but as a business it is wildly overpriced and inefficient. I have too many examples but I’ll share one simple one. When I was assigned to my doctor I had to communicate with a staff of 4 nurses. I didn’t have a point person, never knew who would send me instructions or answer. Because of this some things were missed. I had to call the on call nurse frequently for info or other nursing teams because info wasn’t coming to me in a complete or timely manner. After the process when I was reviewing everything with the customer service rep I asked why they wouldn’t assign a coordinator or nurse or some kind of point person to each patient to streamline communication and they said they have the options for another 3k or so. Mind you, this clinic is NOT cheaper than the others in its class. My gripe there was 1, that it was never even offered as an option, and 2, this should be part of the basic process. When I switched clinics; the very first thing they did was assign me a coordinator and my experience has been night and day!! AMAZINGLY happy at the new clinic. Outside of this there are issues with billing, I suspect the lab isn’t all the way buttoned up (myself and a friend who went there both had issues that highly likely happened in the lab), Dr Alexander is terrible, there is no communication between departments, plus a plethora of other issues
Describe the costs associated with your care under Carolyn Alexander at Southern California Reproductive Center.
Over 30k for one procedure (without transfer) and there were missed tests we didn’t discover she didn’t order until the end of the procedure. The other doctor who did discover it was visibly shocked and they never apologized or gave an explanation. I was also billed by the lab for things not done.
What specific things went wrong at Southern California Reproductive Center?
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
0
Doctor
Carolyn Alexander
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
1 of 5
0
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
2 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
10
Age 39 - 40
1 IUI
1 IVF
European
Income $500K+
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Alexander was a perfect fit for our needs and family. She is brilliant, caring, professional, and I cannot recommend her highly enough. She was clear in her communication and I had the utmost confidence in her skills...Her bedside manner was professional and for me, appropriately personal. I appreciated her candid nature and thoroughness. She answered all questions I had and was efficient in her responses and care.
The [Southern California Reproductive Center] clinic is busy so make sure you arrive on-time for your appointments. The staff is very efficient and I rarely waited longer than 10 minutes before my appointment began. It's a very nice atmosphere and everyone I interacted with was genuinely pleasant...Excellent across the board. They [nurses] were communicative, patient, and thorough. They were also incredibly understanding and supportive throughout the entire process.
How was your experience with Carolyn Alexander at Southern California Reproductive Center?
Dr. Alexander was a perfect fit for our needs and family. She is brilliant, caring, professional, and I cannot recommend her highly enough. She was clear in her communication and I had the utmost confidence in her skills.
What's one piece of advice would you give a prospective patient of Carolyn Alexander at Southern California Reproductive Center?
Don't be afraid to ask questions and have instructions explained clearly to you. We ultimately went the IVF route (successful after 1 round), and there was a lot of ownership on me as the patient in the success of the process. I quickly realized I needed to have a solid grasp of what was expected of me as the patient and to not be shy when it came to any questions I had. Dr. Alexander and her team were wonderful and patient in explaining processes and procedures to me.
During treatment, were you treated like a number or a human with Carolyn Alexander at Southern California Reproductive Center?
Her bedside manner was professional and for me, appropriately personal. I appreciated her candid nature and thoroughness. She answered all questions I had and was efficient in her responses and care.
Describe the protocols Carolyn Alexander used in your cycles at Southern California Reproductive Center and their degree of success.
During my very first in-person consult, Dr. Alexander immediately saw I had uterine polyps which were most likely preventing me from conceiving. Her team scheduled me for surgery to have them removed and we then tried IUI. It was unsuccessful so we then turned to IVF. We had went through the egg retrieval process and ultimately had one viable embryo to work with. Unfortunately, due to the medications/hormones for the egg retrieval my polyps returned, so I underwent another removal surgery. It then took several months of appointments, treatments, hormones to get my body in perfect condition for the embryo transfer which was successful on the first try and resulted in a healthy baby boy.
Describe your experience with the nursing staff at Southern California Reproductive Center.
Excellent across the board. They were communicative, patient, and thorough. They were also incredibly understanding and supportive throughout the entire process.
Describe your experience with Southern California Reproductive Center.
The clinic is busy so make sure you arrive on-time for your appointments. The staff is very efficient and I rarely waited longer than 10 minutes before my appointment began. It's a very nice atmosphere and everyone I interacted with was genuinely pleasant.
Describe the costs associated with your care under Carolyn Alexander at Southern California Reproductive Center.
It was a costly process that spanned over 10 months. However, we are fortunate in that we do have fertility coverage through our employers so some of the costs were reimbursed. The entire costs was probably around $30K between all surgeries, treatments, medications, office visits, etc...
10
Doctor
Carolyn Alexander
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2021, Successful
NPS
10
NPS
10
Age 33 - 40
4 IUI
1 IVF
Endometriosis
PCOS
Poor Egg Quality
Uterine Fibroids
Unexplained
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Alexander is very knowledgeable and empathetic. She truly knows hers patients' stories...She knows the science but she also knows there is an emotional side to this field of fertility medicine that needs to equaly be supported...did a medicated egg retrieval cycle. Followed by ICSI fertilization for half my eggs...at day 5 we got 9 embryos, which I wasn't expecting that many! We did PGS testing on 8 of them and left one untested. 1 embryo came back euploidy (normal), 1 came back mosiac for chromosome 12 (60% normal cells and 40% missing chromosome 12) and 7 completely aneaploidy (abnormal).
Olivia [nurse at Southern California Reproductive Center] was always great at calling or emailing. I appreciated that. But she was not the most organized with the instructions for meds. Especially during my egg retrieval cycle. She emailed me the instructions but also called to verbally explain the instructions for my trigger meds. Verbally She told me to take my HCG shot at midnight. But in the written instructions she wrote 12pm.
How was your experience with Carolyn Alexander at Southern California Reproductive Center?
Dr. Alexander is very knowledgeable and empathetic. She truly knows hers patients' stories. For me I came to her for secondary fertility. We lost our first baby half way through the pregnancy but then was able conceive 1.5 years after that loss but at the cost of exhausting cycle tracking. We saw her for IUI's for our next pregnancies but sadly they all failed and we fell pregnant when we stopped treatments and went back to relentless cycle tracking. After suffering a miscarriage in 2018 I decided I wanted to try IVF and knew they only doctor I would trust my time and money with to do this would be Dr. A. Because of her we were able to conceive another healthy boy . I owe that to her competent and compassionate care. She knows the science but she also knows there is an emotional side to this field of fertility medicine that needs to equaly be supported. Without her constant and positive care I really don't think we would have had success.
What's one piece of advice would you give a prospective patient of Carolyn Alexander at Southern California Reproductive Center?
Open up to her. She will listen to all your concerns and do her best to set your mind at ease and support you through this process. Also track your meds and dosages in your own organizer. We used an excel spreadsheet. That way I knew exactly when and how much medication I needed to take as well as how much I had left so I had plenty of time to get refills. I live 3 hours away from the clinic and specialty pharmacies. It wasn't always easy to get meds so I had to be prepared.
During treatment, were you treated like a number or a human with Carolyn Alexander at Southern California Reproductive Center?
Dr. Alexander has an amazing bedside manner. She is knowledgeable and empathetic and a beacon of positivity. She is such a great strength to me and my fertility journey. She would stay in touch frequently through personal texts and phone calls. She cares so much and it shows. She cares for her patients and the family of her patients and she makes that known and felt! She knows you and your story and she makes you feel like you're her only patient. I don't know how she has the capacity to be the caring doctor she is!
Describe the protocols Carolyn Alexander used in your cycles at Southern California Reproductive Center and their degree of success.
I had some symptoms of PCOS but always ovulated regularly with or with out meds. So there was this unknown cause for my infertility as well. We did a medicated egg retrieval cycle. Followed by ICSI fertilization for half my eggs (I had so many she decided to fertilize the other half just by mixing sprem and eggs in the petri dish). Then at day 5 we got 9 embryos, which I wasn't expecting that many! We did PGS testing on 8 of them and left one untested. 1 embryo came back euploidy (normal), 1 came back mosiac for chromosome 12 (60% normal cells and 40% missing chromosome 12) and 7 completely aneaploidy (abnormal). We decided to transfer the normal embryo in a medicated, single FET (frozen embryo transfer). To prep for that transfer we did an ERA (Endometrial Receptivity Array) it tells you exactly how long you need the progesterone injections before the transfer to be successful. And it worked we had successful transfer and a healthy baby boy. Also after the egg retrieval Dr. Alexander looked around my uterus via ultra sound and saw I had an ithmocele (a c-searan scar defect) this needed major surgery to correct it before a tranfer could be attempted. Although sad for the set back I was so grateful for her attention to detail to make everythng as perfect as could be so we could have a successful transfer and healthy baby. I look forward to working with her again for another embryo transfer.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Olivia)
Olivia was always great at calling or emailing. I appreciated that. But she was not the most organized with the instructions for meds. Especially during my egg retrieval cycle. She emailed me the instructions but also called to verbally explain the instructions for my trigger meds. Verbally She told me to take my HCG shot at midnight. But in the written instructions she wrote 12pm. I was a wreck the night of my trigger shot thinking I did it at the wrong time and Dr. A would have to retrieve my eggs at 12 am the next day. The stimulating drugs make you crazy and loopy anyway but to add that stress of mixing up 12pm and 12am almost killed me. I was a wreck I cried so hard and had to remember and replay the verbal instructions in my mind to set myself at ease.
Describe your experience with Southern California Reproductive Center.
I was a patient for my IVF and FET cycles during covid. So it was hard. Shot clinics weren't available and covid testing was crazy but not their fault. I feel the office staff was always kind and helpful and many of the ultrasound techs were friendly and informative. I always felt well cared for and attended to.
Describe the costs associated with your care under Carolyn Alexander at Southern California Reproductive Center.
The IVF and gentic testing and embrology fees was just under 20k, including meds. The FET with the ERA was about 6k
Describe Carolyn Alexander's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
Because I had one golden embryo that we knew was normal we decided on just the single embryo transfer to give that embryo the best chance of implanting and growing in to a healthy baby.
What specific things went wrong at Southern California Reproductive Center?
  • Provided conflicting information
Describe the specific things that went wrong at Southern California Reproductive Center.
Olivia didn't realize that I had major surgery to correct my isthmocele (c-section scar abnormality). And she started to schedule my ERA and FET before I had finished my recovery. I kind of felt like she was paying more attention to protocol rather than reviewing my chart and knowing I was still needing to recover. That made lose a bit of faith again in my nursing care. I'm sure that sugery was listed in my chart.
10
Doctor
Carolyn Alexander
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2021, Successful
NPS
10
NPS
10
Age 37 - 39
4 IUI
1 IVF
Endometriosis
Unexplained
Middle Eastern
Income $200K - $499K
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Alexander] spends time with you and talks to with so much compassion. She involves you in the treatment plan and takes your thoughts/suggestions into consideration all while trying to establish an individualize approach to your case...she did a huge work up on me, starting from generic tests they order at all fertility clinics to ordering specialized genetic testing, full hematology work up, bcl6 testing, as well as DNA fragmentation test of my husbands sperm...
[Southern California Reproductive Center] Strengths: huge clinic with abundant staff, and state of the ART embryology lab. They are very organized and are open everyday. They also open at 7AM, allowing for early morning appts (which was SO important for me). They have different physicians, each with their own clinical team working here, but they do cover each other if for some reason a person from your designated team is unavailable. Weakness—because it is so large, you can feel lost sometimes. Make sure you ask questions (to anyone if needed).
How was your experience with Carolyn Alexander at Southern California Reproductive Center?
She is a brilliant physician, who is well informed and up-to-date on all things relating to fertility. She doesn’t treat you as a number, but as patient and as a friend. Her warm demeanor/bedside manner instantly lessens your anxiety, and her expertise (she teaches at UCLA at cedar sinai!) immediately puts your mind at ease, reassuring you that you are in good hands. I’d recommend her in a heartbeat to anyone looking for a fertility doctor, because she’s seriously amazing.
What's one piece of advice would you give a prospective patient of Carolyn Alexander at Southern California Reproductive Center?
Ask questions, don’t be afraid to give your input/suggestions because she will take them into consideration while attempting to tailor a customized approach to your case.
During treatment, were you treated like a number or a human with Carolyn Alexander at Southern California Reproductive Center?
She spends time with you and talks to with so much compassion. She involves you in the treatment plan and takes your thoughts/suggestions into consideration all while trying to establish an individualize approach to your case.
Describe the protocols Carolyn Alexander used in your cycles at Southern California Reproductive Center and their degree of success.
The kitchen sink was thrown at me, bc everything on paper was “normal”. I loved that she did a huge work up on me, starting from generic tests they order at all fertility clinics to ordering specialized genetic testing, full hematology work up, bcl6 testing, as well as DNA fragmentation test of my husbands sperm. I did 4 IUI, with no success. I ultimately did 1 round of IVF with Menpur/gonalF/cetrotide/lupron trigger, retrieving 31 eggs. We did ICSI, genetic testing, and frozen embryo transfer.
Describe your experience with your nurse at Southern California Reproductive Center.
Nursing staff handles a lot of the communication for reviewing protocols and medications with you. They are thorough and go over everything with you via email/phone. They are very nice, and no question is a dumb question. They walk you through each step of the protocol. Medications are sent quickly to ALTO pharmacy, who delivers them straight to your house to avoid any delays during the treatment
Describe your experience with Southern California Reproductive Center.
Strengths: huge clinic with abundant staff, and state of the ART embryology lab. They are very organized and are open everyday. They also open at 7AM, allowing for early morning appts (which was SO important for me). They have different physicians, each with their own clinical team working here, but they do cover each other if for some reason a person from your designated team is unavailable. Weakness—because it is so large, you can feel lost sometimes. Make sure you ask questions (to anyone if needed). If your email is not responded to by your team in a few hours, call the clinic. And request to speak to your team. Be proactive in your care and management, and you will have a great experience.
Describe the costs associated with your care under Carolyn Alexander at Southern California Reproductive Center.
For IVF: medication—$4000. IVF egg retrieval + ICSI genetic testing+ embryoscope, + frozen embryo transfer approx $25,000.
Describe Carolyn Alexander's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
She recommended single embryo transfer to avoid any potential complications with pregnancy.
What specific things went wrong at Southern California Reproductive Center?
  • Failed to call with results
Describe the specific things that went wrong at Southern California Reproductive Center.
Ive had to request medication to be sent to the pharmacy once because it was not done in a timely manner. I called the clinical team, and they fixed this right away.
10
Doctor
Carolyn Alexander
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 29 - 30
2 IUI
2 IVF
PCOS
Ashkenazi Jewish
Income $200K - $499K
Entrepreneur
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Brilliant, clever, and truly cares about each of her patients. Her [Dr. Alexander] energy is contagious but she never creates a false sense of guarantee (which I appreciate). She’s direct and professional but kind. When you are sitting with her, you know she is focused on tailoring your treatment. She always called right away with results, even from her personal cell while she was on vacation.
I was impressed with how streamlined it was. Most of the time I’d be stopped in the hall and addressed by name by techs to let me know my ultrasound room was open or that they were ready to do my blood work (skipping having to go back outside to wait again). My appointments always ran on time. ... SCRC is pretty consistent with their pattern and you eventually pick up on it.
How was your experience with Carolyn Alexander at Southern California Reproductive Center?
Brilliant, clever, and truly cares about each of her patients. Her energy is contagious but she never creates a false sense of guarantee (which I appreciate). She’s direct and professional but kind. When you are sitting with her, you know she is focused on tailoring your treatment. She always called right away with results, even from her personal cell while she was on vacation. She even texted us a few times with real time updates when she knew we were really anxious. My husband and I are so thankful for Dr. Alexander. She goes above and beyond for each of her patients.
What's one piece of advice would you give a prospective patient of Carolyn Alexander at Southern California Reproductive Center?
I think this goes for any doctor, but make sure you ask questions. You can see her mind is running a mile a minute to figure out the best plan for you so she doesn’t always explain every detail upfront and occasionally it was unclear what the next step was. Just ask and she’ll go through everything until you are comfortable and at ease.
During treatment, were you treated like a number or a human with Carolyn Alexander at Southern California Reproductive Center?
You can tell Dr. Alexander loves what she does and cares a lot about each of her patients. I never once had to remind her of any details about our case. I’ve never had a doctor like that. She’s also the only doctor you see walking back and forth through the halls. When available, she’ll try to go in to your ultrasound or at a minimum stop you in the hall to say hi and see how you are feeling.
Describe the protocols Carolyn Alexander used in your cycles at Southern California Reproductive Center and their degree of success.
For my 2 IUI’s, I took Metformin, Letrozole, Gonal F, and Estrace. I was having a poor reaction to vaginal progesterone and she was going to switch me to injections and had me come in for an early pregnancy test before making the switch. Unfortunately it was negative so we didn’t proceed and I at least got to end the failed round a few days early. I appreciate that she’s aggressive when she needs to be. For my first IVF, I took Metformin, Gonal F, Menopur, Omnitrope, Cabergoline, Doxycycline, Ganirelex, Novarel, and Lupron. She also had me on a bunch of vitamins. We then switched to Follistim for my second round.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Nathalie & Valerie)
My main points of contact were Nathalie and Valerie, who were always quick to respond. They typically responded within an hour and at the most by end of day. We communicated through email except for when she would call with results or next steps. Everyone I encountered at SCRC was so helpful.
Describe your experience with Southern California Reproductive Center.
I think one of the biggest benefits that is often overlooked is that SCRC has its own lab. We learned during the process how important that is. The office is really nice and you can tell you are at a place with the most up to date equipment and technology. The clinic is busy because there are many doctors but that never bothered me. I was impressed with how streamlined it was. Most of the time I’d be stopped in the hall and addressed by name by techs to let me know my ultrasound room was open or that they were ready to do my blood work (skipping having to go back outside to wait again). My appointments always ran on time. I think for anyone new to the process it’s a little tough to understand the rhythm of your treatment in the beginning. SCRC is pretty consistent with their pattern and you eventually pick up on it. You’re in their frequently for labs/ultrasounds at your cycle start and get called with results/next steps by Dr. Alexander or sometimes your nurse. Visits become more and more frequent (sometimes daily) as you get close to ovulation/triggering. If you have questions you couldn’t think of at the time of the call, just explain them in an email and your nurse will discuss with the doctor and get you a response. If it’s more complex, just request to talk to the doctor on the phone or set up a separate appointment with the doctor.
Describe the costs associated with your care under Carolyn Alexander at Southern California Reproductive Center.
IVF retrieval was between $20,000-$25,000, which included ICSI and PGS testing.
Describe Carolyn Alexander's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
Dr. Alexander knew my personality well and knew I wanted to maximize the opportunity for a transfer to work. For this reason, we did an ERA before doing FET. We transferred 1 embryo.
10
Doctor
Carolyn Alexander
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
6
NPS
6
Age 30 - 31
2 IUI
Unexplained
European
Income $200K - $499K
Entrepreneur
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
Expect [Dr. Carolyn Alexander] to be blunt, but kind. Don't expect to get a lot of her time and expect to need to call and follow up over and over...it's very hard to get time with her so for some, that's not ideal. She did call me one time on a Sunday which was very nice of her, so she will contact you outside of business hours, but the call with be to the point and not a second wasted before she's saying bye...I did two medicated IUI's back to back. I was put on letrozole with a trigger shot to induce ovulation, then progesterone suppositories during my luteal phase. I'm happy with the treatment used in the IUI, my only point of upset is my progesterone was never tested, neither before the IUI's nor during or after, and months later we found out my body wasn't responding to that progesterone dose. Had they tested my progesterone we could've found that out way earlier. I did not get pregnant with either IUI.
The SCRC Clinic is always PACKED and the time you have scheduled with the doctors is timed down to the second...I did two medicated IUI's back to back. I was put on letrozole with a trigger shot to induce ovulation, then progesterone suppositories during my luteal phase. I'm happy with the treatment used in the IUI, my only point of upset is my progesterone was never tested, neither before the IUI's nor during or after, and months later we found out my body wasn't responding to that progesterone dose. Had they tested my progesterone we could've found that out way earlier. I did not get pregnant with either IUI.
How was your experience with Carolyn Alexander at Southern California Reproductive Center?
Carolyn Alexander really does care about her patients, about that I have no doubt. I do think though that since the clinic overall is overloaded, it reduces her ability to spend quality time with patients. Communication with her is short, to the point, and over within a matter of minutes.
What's one piece of advice would you give a prospective patient of Carolyn Alexander at Southern California Reproductive Center?
Expect her to be blunt, but kind. Don't expect to get a lot of her time and expect to need to call and follow up over and over. She is supposedly one of the best in the LA area, but it's very hard to get time with her so for some, that's not ideal. She did call me one time on a Sunday which was very nice of her, so she will contact you outside of business hours, but the call with be to the point and not a second wasted before she's saying bye.
During treatment, were you treated like a number or a human with Carolyn Alexander at Southern California Reproductive Center?
The SCRC Clinic is always PACKED and the time you have scheduled with the doctors is timed down to the second. While you are with her, she is really nice, but you can tell that she has other patients to see. Phones will be ringing and she'll answer "on my way" or something similar during our appointment, so I don't really feel like I have time to even think about possible questions.
Describe the protocols Carolyn Alexander used in your cycles at Southern California Reproductive Center and their degree of success.
I did two medicated IUI's back to back. I was put on letrozole with a trigger shot to induce ovulation, then progesterone suppositories during my luteal phase. I'm happy with the treatment used in the IUI, my only point of upset is my progesterone was never tested, neither before the IUI's nor during or after, and months later we found out my body wasn't responding to that progesterone dose. Had they tested my progesterone we could've found that out way earlier. I did not get pregnant with either IUI.
Describe your experience with the nursing staff at Southern California Reproductive Center.
The nursing staff is great! I feel like because they know Dr. Alexander and other doctors at this clinic are so busy, a lot of the questions/feedback/discussions fall on the nurses. They were always very pleasant and sweet and I never felt rushed by them. The only complaint I have and this is about SCRC in general, nurses included, is they give you very little direction of what the next steps are. For example if you come in for an ultrasound and bloodwork, they will do the ultrasound and then say thanks have a good day, without telling you to do bloodwork next. I always have to go to the front desk to ask. Same if you go to do bloodwork first, I will then have to go to the desk to ask if there's anything else I need to do. The communication between each department is severely lacking.
Describe your experience with Southern California Reproductive Center.
Strength - supposedly one of the best clinics in LA. I have yet to get pregnant, so I can't attest to that just yet. Weaknesses - they take on WAY too many clients and I do feel like it's about money and seeing as many people as they can. People put up with this though because of their supposed high success rates. If you become a patient here, keep notes of every call, meeting, bloodwork appointment. There will be many conversations that are detailed, technical, and since SCRC is so busy, they also will forget some things you need to do. I have had to initiate appointments before, initiate bloodwork, and it would be nice to not have to think about those things myself. Ultimately this is your fertility journey so regardless of how attentive a doctor or clinic is, you should be the one in the drivers seat keeping track of everything. Create a spreadsheet!
Describe the costs associated with your care under Carolyn Alexander at Southern California Reproductive Center.
The IUI's were roughly $800 and ultrasounds were $250. Bloodwork was in the few hundreds as well and each ultrasound and bloodwork were done multiple times a month each month. A consultation appointment with Dr. Alexander was $200 just to say "yes" we are doing IVF even though we were already decided and told the clinic we were decided. We have spent roughly $3,000 for two IUI's and no pregnancies.
Describe Carolyn Alexander's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
We had our consultation for IVF this week so this is the only experience and insight I have on her approach. She shared that after retrieving the eggs, after doing genetic testing, after seeing how many make it to the 5-day stage etc. then we would need to decide if we want to implant one or two embryos. There were no further comments, but it did seem like it was an option she would openly discuss when that time comes.
What specific things went wrong at Southern California Reproductive Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
Describe the specific things that went wrong at Southern California Reproductive Center.
I have had to follow up about my bloodwork results and I have had to call SCRC multiple times to get a prescription called in. This all ties back to them being super busy and taking on too many clients, in my opinion. It's not for a lack of care because they do, it's that they simply don't have enough time in the day.
6
Doctor
Carolyn Alexander
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
5 of 5
6
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
4 of 5
Scheduling
1 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
7
NPS
8
Age 38 - 39
4 IUI
1 IVF
Unexplained
European
Income $100K - $199K
3rd of 3 Docs
2 IUI With Other Docs
Donor Sperm
Neutral
Neutral
Success w/ Doc Too early to know
Dr Alexander is a wonderful doctor and person, she is very compassionate and caring, I just wish she was more aggressive. I am on the older side for fertility treatment and I went in ready to go full force ahead, however she has more of the wait and see approach. She is very knowledgable and positive, and has a wonderful bedside manner.... IUI 1: Letrozole, trigger shot & Progesterone suppositories, switched from Clomid as my family has a history of breast cancer. Negative pregnancy test. IUI 2: Letrozole, Gonal F, trigger shot, & Progesterone suppositories - Added Gonal F to make more follicles.
SCRC is a wonderful clinic, a literal one stop shop. They have their own surgery center, cryo lab, embryologists, phlebotomists, etc. They typically run on time (as long as you are on time), my typical wait time was no more than 15 minutes. Everything is bright and clean, exactly what you would envision a BH fertility clinic to be! Parking is ample and all around, however I do not recommend using the lot connected to the building unless you want to spend even more money on top of your expensive fertility treatments!
How was your experience with Carolyn Alexander at Southern California Reproductive Center?
Dr Alexander is a wonderful doctor and person, she is very compassionate and caring, I just wish she was more aggressive. I am on the older side for fertility treatment and I went in ready to go full force ahead, however she has more of the wait and see approach. She is very knowledgable and positive, and has a wonderful bedside manner.
What's one piece of advice would you give a prospective patient of Carolyn Alexander at Southern California Reproductive Center?
Go in with a list of questions, be ready to ask why/why not, and push for what you want. You are your best advocate when it comes to your treatment plan, fight for what is right for you.
During treatment, were you treated like a number or a human with Carolyn Alexander at Southern California Reproductive Center?
I definitely feel as though I am treated much more like a human rather than a number. The front desk staff, nurses, ultrasound technicians, phlebotomists and lab techs do a great job at establishing relationships with you. They always call you by name, typically recall conversations you have had previously, and are genuinely excited for you when you reach a new milestone.
Describe the protocols Carolyn Alexander used in your cycles at Southern California Reproductive Center and their degree of success.
IUI 1: Letrozole, trigger shot & Progesterone suppositories, switched from Clomid as my family has a history of breast cancer. Negative pregnancy test. IUI 2: Letrozole, Gonal F, trigger shot, & Progesterone suppositories - Added Gonal F to make more follicles. Negative pregnancy test. HSG IUI 3: Gonal F, Dexamethasone, trigger shot, Progesterone suppositories, 2 Sperm donor vials 24 hours apart. - Added dexamethasone for inflammation, and a second vial of sperm (one at 12 hours post trigger, second at 36 hours post trigger). Negative pregnancy test. IUI 4: Gonal F, trigger shot, Progesterone suppositories, 2 Sperm donor vials 24 hours apart. First time having symptoms but they went away after 3 days, negative pregnancy test. Implantation Blood Panel IVF Egg Retrieval: Birth control pills, Lupron, Ganarelex, Cetrotide, Gonal F, Follistim, Omnitrope, Dexamethasone, Menopur, Trigger shot. I also added Co-Q10 & DHEA to my vitamins. 29 follicles retrieved, 11 made it to day 5, 6 were cleared via genetic testing. FET 1: Lupron, Birth control pill, baby aspirin, Estrace, Progesterone in Oil, Endometrin.
Describe your experience with the nursing staff at Southern California Reproductive Center.
Sometimes the nurses were wonderful, they were knowledgable and compassionate, and sometimes it was the exact opposite, it all depended on who was responding to you that day! Same thing with response time, sometimes it was immediate and sometimes it was much longer. The nurses I correspond with I rarely if ever interact with in the office so it is difficult to establish a relationship.
Describe your experience with Southern California Reproductive Center.
SCRC is a wonderful clinic, a literal one stop shop. They have their own surgery center, cryo lab, embryologists, phlebotomists, etc. They typically run on time (as long as you are on time), my typical wait time was no more than 15 minutes. Everything is bright and clean, exactly what you would envision a BH fertility clinic to be! Parking is ample and all around, however I do not recommend using the lot connected to the building unless you want to spend even more money on top of your expensive fertility treatments! Make sure you don't wear any fragrances or colognes as us ladies are sensitive to smells when on medications, but more importantly fragrance can damage embryos.
Describe the costs associated with your care under Carolyn Alexander at Southern California Reproductive Center.
When I had insurance (I was laid off in the middle of my retrieval cycle), all of my appointments were covered with my $30 copay, plus $70 lab fee for each IUI, plus $1,000 per sperm vial. My total cost for the 4 IUIs under Dr Alexander was $8700. IVF retrieval cycle: $15,400 + $6000 for medication= $21,400 FET 1: $3780 + $1500 for medication= $5280 ERA: $2785 Grand total: $38,165
Describe Carolyn Alexander's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
No opinion.
7
Doctor
Carolyn Alexander
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
8
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
8
NPS
9
Age 28 - 29
4 IUI
Anovulation
PCOS
European
Black or African-American
Income $100K - $199K
Operations
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Not sure
She [Dr. Alexander] calls sometimes with results after scans but she is also very busy so can't always spend a lot of time talking or answering questions. When she does speak to me about tough news she does actually spend time talking to me and she seems to really care even though you know she has to deliver bad news to people quite often in this field. ... Sometimes you need to ask her as many questions as you can or she won't really give you the information right up front so I've learned to ask exactly what I want to know from her and then she'll tell me. ...
It's a well organized office [Southern California Reproductive Center] that has a streamlined process that seems to work. It can get really busy there because there are many doctors. In terms of getting an appointment with the doctor I can usually get one same week and it's really easy, even my first consultation ever! ... When I had the MCs they [nurses] were extremely nice compassionate and kind and knew exactly what to say to me to make me feel as comforted as I could without being too abrasive or anything.
How was your experience with Carolyn Alexander at Southern California Reproductive Center?
Dr. Alexander is a very kind and insightful doctor who I have been seeing for much longer than either of us thought (not her fault). I have done 2 IUIs that ended in mc and 2 that have failed and I'm currently on my 5th. I ended up taking a 6 month break after my 2nd mc due to waiting for blood test results that needed time in between for accurate diagnosis. Luckily Dr. Alexander allowed me to do these tests after only 2 MCs (instead 3 which is typical RPL). Thank God she let me because turns out I have MTHFR Gene mutation and a blood clotting disorder which means I need to do blood thinning injections once I'm pregnant. I wouldn't have known any of this if Dr. Alexander didn't take the time to speak with me and let me know my options prior to potentially going through another miscarriage! Sometimes you need to ask her as many questions as you can or she won't really give you the information right up front so I've learned to ask exactly what I want to know from her and then she'll tell me. Also at the clinic there are many other doctors and she is the only one I ever see walking though the halls and she always stops by her patients just to ask how they are doing and how they are feeling. Overall I'm glad I have her as my doctor going into my second year of fertility treatment.
What's one piece of advice would you give a prospective patient of Carolyn Alexander at Southern California Reproductive Center?
Always ask her your specific questions if you are confused or didnt get all the info you wanted. Sometimes she can be very vague but once you ask she'll answer & clarify.
During treatment, were you treated like a number or a human with Carolyn Alexander at Southern California Reproductive Center?
She calls sometimes with results after scans but she is also very busy so can't always spend a lot of time talking or answering questions. When she does speak to me about tough news she does actually spend time talking to me and she seems to really care even though you know she has to deliver bad news to people quite often in this field.
Describe the protocols Carolyn Alexander used in your cycles at Southern California Reproductive Center and their degree of success.
She had me do 5 days of letrozole and none of my follicles grew. So she had me wait a couple days and then start gonal f injections. I quickly had a big follicle after only 3 days so then I did trigger shot and IUI a day later. It got me pregnant (ended in mc) so the next cycle she had me mimic it and I got pregnant again (mc) then I took a break. The last 2 IUIs I did we're the same exact protocol but they didn't work. This one I wanted to do higher dose of gonal f but she's worried I'll produce too many mature follicles. So we'll see what this one's outcome is. When you go in for scans there is a tech who does it and then she or the nurses will call you after with instructions of what to do next. They also email so it's a pretty easy streamlined process.
Describe your experience with the nursing staff at Southern California Reproductive Center.
There are 2 nurses on Dr. Alexander's staff and they were very very nice and always got right back to me via email or call whenever I had questions. When I had the MCs they were extremely nice compassionate and kind and knew exactly what to say to me to make me feel as comforted as I could without being too abrasive or anything. They got 2 new nurses since I started treatment again after my break and they are just as sweet.
Describe your experience with Southern California Reproductive Center.
It's a well organized office that has a streamlined process that seems to work. It can get really busy there because there are many doctors. In terms of getting an appointment with the doctor I can usually get one same week and it's really easy, even my first consultation ever!
Describe the costs associated with your care under Carolyn Alexander at Southern California Reproductive Center.
I have fertility insurance through my husband's work so they bill insurance but cost out of pocket seems to be pretty general.
8
Doctor
Carolyn Alexander
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
4
NPS
3
Age 29
1 IUI
Male Factor
Unexplained
European
Income $200K - $499K
Consultant
1st of 2 Docs
4 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Alexander was a cheerleader through the process and genuinely wants you to get pregnant, but it seems like she sees too many patients and can’t give them individualized care. ... We didn’t make a decision and she called me a couple weeks later to check in, I was midway through my cycle like day 12 and she said we should try an IUI, she prescribed me injections and they were delivered to my house... Never did any testing before or an ultrasound... Strange now in hindsight, but I had no clue standard procedure.
The office [SCRC] is jam packed, waiting room is crazy filled with people and half the time you aren’t even sure if you’re being called for blood or what. Even the nurses might ask what you’re waiting for. ... I may have been a newbie, but I also feel like every new patient should be talked through the process. The billing process was easy and they were nice to deal with, although we were paying out of pocket, so not sure about insurance being involved.
How was your experience with Carolyn Alexander at Southern California Reproductive Center?
Dr. Alexander was super thorough and easy to talk to, when we were able to see her. My husband initially went in just for a semen analysis (referred by my OBGYN) and we were able to do a consultation once his results were in.. he had a 1% morph. She went through some basic questions with us and she explained our options (IUI, IVF, etc). We didn’t make a decision and she called me a couple weeks later to check in, I was midway through my cycle like day 12 and she said we should try an IUI, she prescribed me injections and they were delivered to my house... Never did any testing before or an ultrasound... Strange now in hindsight, but I had no clue standard procedure. I’m sure she just wanted to give my follicles an extra oomph. I went in after the injections for an ultrasound, but never saw Dr. Alexander for those, only a nurse and Dr. Alexander would call me after with her take on my follies + a plan. Eventually we did the trigger and scheduled an IUI 36 hours after. The IUI process was with her and she was great through it, although only saw her for the insemination. She prescribed progesterone and sent me on my way. I started my period and came in for an ultrasound with a nurse and the nurse mentioned it looked like I might have cysts. Dr. Alexander called me after and said she thought they were follicles that were big and I was going to ovulate any day... it was CD3 and I wasn’t on any medication, I normally ovulate on CD16... I got a weird feeling and decided not to continue with her and the office, it felt like my care wasn’t being considered and they were using a one size fits all procedure. Dr. Alexander was a cheerleader through the process and genuinely wants you to get pregnant, but it seems like she sees too many patients and can’t give them individualized care.
What's one piece of advice would you give a prospective patient of Carolyn Alexander at Southern California Reproductive Center?
She is genuinely sweet and means every word she says to you, she’s extremely hopeful... But make sure to ask a lot of questions and be your own advocate through the process if something doesn’t feel right.
During treatment, were you treated like a number or a human with Carolyn Alexander at Southern California Reproductive Center?
The office is jam packed, waiting room is crazy filled with people and half the time you aren’t even sure if you’re being called for blood or what. Even the nurses might ask what you’re waiting for.
Describe the protocols Carolyn Alexander used in your cycles at Southern California Reproductive Center and their degree of success.
We did Gonal-F injections 75IU CD12-14, an HCG shot on CD15 and an IUI on CD17. Started progesterone suppositories CD19 at night til period started on CD28
Describe your experience with the nursing staff at Southern California Reproductive Center.
The nursing staff was good, but seemed overwhelmed sometimes. It almost felt like they were the doctors while they did the ultrasound and then when they called with the prescriptions advising you on dosage, etc. They were sweet and answered most questions, but were a bit short with their answers.
Describe your experience with Southern California Reproductive Center.
The clinic is busy, there are two sign in sheets - one for appointments and one for blood work. Most of the time I wasn’t sure if I needed to do blood work or not and I’d just sign in on the regular sheet, then 45 minutes later after waiting, I was told to sign in on the blood test sheet... I’m not sure how I would know if no one told me I’d be doing a blood test. Since it was my firstborn RE experience I may have been a newbie, but I also feel like every new patient should be talked through the process. The billing process was easy and they were nice to deal with, although we were paying out of pocket, so not sure about insurance being involved.
Describe the costs associated with your care under Carolyn Alexander at Southern California Reproductive Center.
I can’t remember fully, but I know the ultrasound and office visits were more expensive than my current RE... I want to say it was $190 per visit for a standard ultrasound and the IUI was around $500.
What specific things went wrong at Southern California Reproductive Center?
  • Failed to convey critical information
Describe the specific things that went wrong at Southern California Reproductive Center.
When my ultrasound with the nurse/tech happened once my period started after the gonal-f injections she mentioned I most likely had cysts, but Dr. Alexander would have to diagnose it. When she called she said they’re just big follicles... It was CD3. I started spotting that cycle several times throughout and the next RE I saw mentioned they were most likely small cysts that ruptured on their own.
4
Doctor
Carolyn Alexander
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
3
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
5
NPS
5
Age 38 - 39
1 IVF
Male Factor
Recurrent Pregnancy Loss
European
Ashkenazi Jewish
Income $100K - $199K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Alexander was compassionate and caring to a fault. This was just what we needed in the beginning but as things went wrong this actually made the process more difficult because she had strong feelings which were sometimes hard to deal with.... Dr. Alexander was extremely compassionate and thorough with testing before we started a cycle.... Our first transfer was delayed because she found polyps and I was scheduled for a hysteroscopy to remove them.
It's like a factory. The waiting room [So Cal Reproductive Ctr] - Beverly Hills] is bustling sometimes beyond what's tolerable. There are t.v.s to watch in the waiting room. It's almost impossible to get anyone to answer the phone or call you back. The financial department is not helpful and was absent the entire time (there were mistakes.) . The lab techs are very nice and on it.... The nurses were great in person. All of them were warm and knowledgable. They were sometimes hard to get a hold of and I would have to follow up on medications because occasionally something slipped between the cracks.
How was your experience with Carolyn Alexander at Southern California Reproductive Center?
We started doing IVF for male factor (1 % morphology) after I had two chemical pregnancies. Dr. Alexander was extremely compassionate and thorough with testing before we started a cycle. She was confident I would get pregnant as everything on my side looked amazing. Our egg retrieval went great, with 4 PGS normal embryos. Our first transfer was delayed because she found polyps and I was scheduled for a hysteroscopy to remove them. While under she found a uterine septum and removed that as well. Then I tested slightly positive for irregular uterine cells and did a course of antibiotics. We finally started our transfer cycle only to be cancelled because my lining wasn't responding to the meds properly. We started again with a different type of estrogen priming and went ahead with our first transfer which resulted in a pregnancy. Dr. Alexander was more excited than me, as I was cautiously optimistic because I knew one beta test is not the whole picture. Our second beta came back lower than they would have liked and we did a third one which was normal. After this we waited to do an ultrasound at which point things did not look good. I was told this news during the ultrasound which was very upsetting. We had to go back several times to keep watching and I eventually started to miscarry and took drugs to help it along. Transfer 2 failed, which was shocking to everyone. We met with Dr. Alexander and she suggested an ERA and seeing a hematologist, which didn't make total sense to me. I said, why don't we do one more transfer before we do all that and she suggested another hysteroscopy before a transfer and the plan was to do a third transfer before she left for the holidays. We did the hysteroscopy where she removed a small piece of tissue but everything else looked great. We then found out that we wouldn't have time to do the transfer we talked about doing so I suggested doing the ERA while we were waiting for her to get back. We started a mock cycle on their "standard protocol" which did not work at all for me on any level. It was the same hormone protocol as the first cancelled transfer... I expressed concerns about this not working and was told it would be fine. When my lining didn't respond and this cycle was cancelled, I felt like Dr. Alexander started to lose confidence. She said the ERA was no longer necessary as she "didn't want to be chasing her tail around trying to get a good lining." It was disconcerting being told we needed a test and then a week later we didn't. She suggested trying a natural cycle which I started and when she discovered fluid in my uterus (which I believe was there from the cancelled cycle before) we were brought into her office and mid-cycle suggested surrogacy in a very odd way. Asking if I knew anyone who I would want to be my surrogate and saying she wished she could be mine. My husband and I were no where near ready for that conversation and it was very strange to have it brought up in the middle of an FET cycle. The fluid was aspirated, I had a second HSG with her associate (who called me a conundrum during that procedure) and she recommended going ahead with the third transfer. That one failed and we decided to get a second opinion at that point.
What's one piece of advice would you give a prospective patient of Carolyn Alexander at Southern California Reproductive Center?
Be ready to be in the driver's seat of your fertility journey whether it's following up for results, getting medications called in and doing your research. Dr. Alexander is smart but there were things that were missed along the way and I wish we were given a more realistic idea of what to expect with the entire process.
During treatment, were you treated like a number or a human with Carolyn Alexander at Southern California Reproductive Center?
Dr. Alexander was compassionate and caring to a fault. This was just what we needed in the beginning but as things went wrong this actually made the process more difficult because she had strong feelings which were sometimes hard to deal with. The nurses were compassionate when I saw them and always knew my name and had a positive and caring attitude no matter what was happening.
Describe the protocols Carolyn Alexander used in your cycles at Southern California Reproductive Center and their degree of success.
Egg retrieval was pretty typical. FET changed from estrogen pills to many patches and Viagra, lovenox, steroids and lots of natural supplements and PIO and endometrin when it was time. Final FET was natural (waiting for me to ovulate) with a little patch support and endometrin/PIO shots, lovenox and steroids.
Describe your experience with the nursing staff at Southern California Reproductive Center.
The nurses were great in person. All of them were warm and knowledgable. They were sometimes hard to get a hold of and I would have to follow up on medications because occasionally something slipped between the cracks.
Describe your experience with Southern California Reproductive Center.
It's like a factory. The waiting room is bustling sometimes beyond what's tolerable. There are t.v.s to watch in the waiting room. It's almost impossible to get anyone to answer the phone or call you back. The financial department is not helpful and was absent the entire time (there were mistakes.) . The lab techs are very nice and on it.
Describe the costs associated with your care under Carolyn Alexander at Southern California Reproductive Center.
I think a retrieval cycle was listed as a little over $20k but once you add tests and meds its more like $30k. We spent close to $7k for everything for each transfer.
Describe Carolyn Alexander's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
She went back and forth about whether or not to transfer one or two but ultimately agreed with our decision to transfer one at a time... she felt strongly about me not carrying twins for health reasons.
What specific things went wrong at Southern California Reproductive Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to convey critical information
  • Failed to consider drug intolerance
5
Doctor
Carolyn Alexander
NPS
Humanity
5 of 5
Communication
2 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
2 of 5
Adaptability
5 of 5
5
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
1 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unknown Success
NPS
10
NPS
10
Age 40
Anovulation
PCOS
Latinx
Income $500K
Nurse or HC Services
2nd of 2 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
After my consult I had a chemical pregnancy that did not want to clear my body and she checked on me weekly. She [Carolyn Alexander] offered encouragement and also let me know that she was ready to jump in as soon as I was ready and my cycle had returned. She always finishes her phone calls or emails with "Best wishes" or "be well" and I think she might actually mean it. :) I have not conceived with her yet but I feel she will support me for as long as I continue to see her.
Very busy- strength and weakness bc you can get in and or quickly but it also has the feeling of a fertility mill...I came to SCRC not knowing what to expect. I have theee children and I assumed having a fourth was a no brainer. 9 months later still nothing. My regular OB recommended Dr. Alexander and my rheumatologist recommended another. I'm so glad I got to meet Dr. Alexander. The first visit was to go over my health status and what tests needed to be done to eval my fertility status. She also used a power point to explain all options available and also to help me figure out what course of treatment should happen next. After my consult I had a chemical pregnancy that did not want to clear my body and she checked on me weekly. She offered encouragement and also let me know that she was ready to jump in as soon as I was ready and my cycle had returned. She always finishes her phone calls or emails with "Best wishes" or "be well" and I think she might actually mean it. :) I have not conceived with her yet but I feel she will support me for as long as I continue to see her.
How was your experience with Carolyn Alexander at Southern California Reproductive Center?
I came to SCRC not knowing what to expect. I have theee children and I assumed having a fourth was a no brainer. 9 months later still nothing. My regular OB recommended Dr. Alexander and my rheumatologist recommended another. I'm so glad I got to meet Dr. Alexander. The first visit was to go over my health status and what tests needed to be done to eval my fertility status. She also used a power point to explain all options available and also to help me figure out what course of treatment should happen next. After my consult I had a chemical pregnancy that did not want to clear my body and she checked on me weekly. She offered encouragement and also let me know that she was ready to jump in as soon as I was ready and my cycle had returned. She always finishes her phone calls or emails with "Best wishes" or "be well" and I think she might actually mean it. :) I have not conceived with her yet but I feel she will support me for as long as I continue to see her.
What's one piece of advice would you give a prospective patient of Carolyn Alexander at Southern California Reproductive Center?
Come ready with questions and information about your fertility to save time.
During treatment, were you treated like a number or a human with Carolyn Alexander at Southern California Reproductive Center?
Dr. Alexander is extremely caring. She has made me feel like she genuinely cares about how Im doing and how things are going without coddling or intruding. I have never had another doctor like her.
Describe the protocols Carolyn Alexander used in your cycles at Southern California Reproductive Center and their degree of success.
Metformin- I have had surgery for dermoids multiple times so I think she put me in a pcos category. This drug helps with egg quality. Estrace- my lining and periods have been light either due to age or bc I have had a d and c and also retained placenta removal in the past. Coq10- help with egg quality Letrazole- I have Some cycles without ovulation Hcg injection- trigger ovulation Dexamethasone- bc i have autoimmune issues Aspirin- to build lining Folgard- not sure but I think bc a lot of people have some clotting or antibody gene or mosaic of the gene Prometrium- support potential pregnancy Prenatal vitamin
Describe your experience with the nursing staff at Southern California Reproductive Center.
They respond promptly and never disregard a concern or question.
Describe your experience with Southern California Reproductive Center.
Very busy- strength and weakness bc you can get in and or quickly but it also has the feeling of a fertility mill.
Describe the costs associated with your care under Carolyn Alexander at Southern California Reproductive Center.
Co pay of $30 each visit. $250 for a consult but they waved it bc I she had to cance last minute.
What specific things went wrong at Southern California Reproductive Center?
  • Lost paperwork
Describe the specific things that went wrong at Southern California Reproductive Center.
Nothing major. They lost the Lab order and I had to wait around for a while until someone noticed I had been sitting for a long time and they checked on it. It was a waste of time and I had brought it to the receptionists attention but she said that if the doctor wanted it done they would know.
10
Doctor
Carolyn Alexander
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Successful
NPS
9
NPS
9
Age 24 - 25
1 IVF
Male Factor
PCOS
Unexplained
European
Ashkenazi Jewish
Income $100K - $199K
Teacher
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I am so grateful to Dr. Alexander for her incredible work with us. Her positive outlook allowed us to get through one of the most difficult times in our lives. She is extremely knowledgeable and patient focused. Her approach is tailor made to each patient. When she treats you, you feel like the sole focus of her office. She will always make time for you as a patient and will do everything to ensure a successful outcome. She is extremely sensitive to a patient's needs.
The clinic [Southern California Reproductive Center] is excellent. However, the separation between themselves and the embryology laboratory can make things complicated with regards to billing.... My first FET and retrieval were pretty standard. My second and third FET involved the use of lovenox. This was used after it was discovered that I tested positive for lupus anticoagulant. My third FET also involved the use of prednisone (a steroid) due to a discovered history of familial autoimmune conditions.
How was your experience with Carolyn Alexander at Southern California Reproductive Center?
I am so grateful to Dr. Alexander for her incredible work with us. Her positive outlook allowed us to get through one of the most difficult times in our lives. She is extremely knowledgeable and patient focused. Her approach is tailor made to each patient. When she treats you, you feel like the sole focus of her office. She will always make time for you as a patient and will do everything to ensure a successful outcome. She is extremely sensitive to a patient's needs.
What's one piece of advice would you give a prospective patient of Carolyn Alexander at Southern California Reproductive Center?
She is an amazing provider. I would recommend following all of her advice with regard to a retrieval. She is extremely responsive to a patient's need/ concerns so make sure to take an active role in your treatment process.
During treatment, were you treated like a number or a human with Carolyn Alexander at Southern California Reproductive Center?
Dr. Alexander worked very hard to provide us with individualized service. She always remembered all of the facts about our case and would work with us to establish treatment plans.When things were not successful she made sure to call us to comfort us. She always made sure we were comfortable with all of our treatments plans.
Describe the protocols Carolyn Alexander used in your cycles at Southern California Reproductive Center and their degree of success.
My first FET and retrieval were pretty standard. My second and third FET involved the use of lovenox. This was used after it was discovered that I tested positive for lupus anticoagulant. My third FET also involved the use of prednisone (a steroid) due to a discovered history of familial autoimmune conditions.
Describe your experience with Southern California Reproductive Center.
The clinic is excellent. However, the separation between themselves and the embryology laboratory can make things complicated with regards to billing.
Describe Carolyn Alexander's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
Our doctor allowed us to transfer two embryos during each FET. This was our preference and she remained supportive of our choice. She left the decision of transferring one or two up to us (due to our diagnosis). However, she was very clear that she would not transfer more than two (a pretty standard practice based on our young age)
What specific things went wrong at Southern California Reproductive Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to inform you of changes in protocol
  • Provided conflicting information
9
Doctor
Carolyn Alexander
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
NPS
9
NPS
9
Age 37
Endometriosis
Unexplained
European
Income $0 - $49K
Teacher
3rd of 3 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Alexander] has been thorough and detailed and quick to respond to messages. I appreciate her consistent follow-up and attention to detail. It's refreshing to have someone who seems to have a lot of compassion for what patients are going through...Dr. Alexander is getting me ready for a frozen embryo transfer from previously-frozen embryos and is making sure I prep correctly with correct vitamins, medications, etc. She seems to be quite cautious about getting me in the right shape to optimize the treatment...
The clinic [Southern California Reproductive Center] is organized and clean. The people at the front desk are knowledgeable and helpful and so far my appointments have been on time and completed quickly--no delays. I appreciate their comfy waiting room and kind manner when I am there...Jala [nurse] has been very helpful and kind along this journey so far and has responded to messages quickly and thoroughly. It's clear she actually reads messages and follows up quickly...
How was your experience with Carolyn Alexander at Southern California Reproductive Center?
So far I'm in the earlier stages but I've been impressed. She has been thorough and detailed and quick to respond to messages. I appreciate her consistent follow-up and attention to detail. It's refreshing to have someone who seems to have a lot of compassion for what patients are going through.
What's one piece of advice would you give a prospective patient of Carolyn Alexander at Southern California Reproductive Center?
I recommend her!
During treatment, were you treated like a number or a human with Carolyn Alexander at Southern California Reproductive Center?
Compared to my previous clinic, Dr. Alexander took the time to address me as a person vs a number and has been kind and thorough in her communications so far.
Describe the protocols Carolyn Alexander used in your cycles at Southern California Reproductive Center and their degree of success.
So far Dr. Alexander is getting me ready for a frozen embryo transfer from previously-frozen embryos and is making sure I prep correctly with correct vitamins, medications, etc. She seems to be quite cautious about getting me in the right shape to optimize the treatment.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Jala)
Jala has been very helpful and kind along this journey so far and has responded to messages quickly and thoroughly. It's clear she actually reads messages and follows up quickly.
Describe your experience with Southern California Reproductive Center.
The clinic is organized and clean. The people at the front desk are knowledgeable and helpful and so far my appointments have been on time and completed quickly--no delays. I appreciate their comfy waiting room and kind manner when I am there.
Describe the costs associated with your care under Carolyn Alexander at Southern California Reproductive Center.
It looks like embryo transfer and all related procedures will be about 6000.
Describe Carolyn Alexander's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
N/A
9
Doctor
Carolyn Alexander
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 39 - 40
3 IUI
Income $50K - $99K
2nd of 2 Docs
6 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Alexander is a great listener and also very practical with her advice. She is kind but doesn’t sugar-coat things which I appreciate ... She was very understanding about our desire to start gradually- first with Clomid and then moving to IUI. When the Clomid gave me vision side effects she was quick to correct course and try an alternative. When we miscarried she called and was very compassions and helped us remain positive. Her bedside manner during all of the IUI procedures has been amazing and so positive.
It is a lovely waiting room and facility [SCRC]. I always feel very comfortable going to this office. From the receptionists to the lab workers to the nurses, everyone is very kind an compassionate. I have never felt rushed or ignored like I have at other clinics. It is really a very pleasant experience at this office. ... The clinical team is very prompt to reply to all of our calls and emails which is a huge relief when you have so many questions like we did!!
How was your experience with Carolyn Alexander at Southern California Reproductive Center?
She is kind and respectful of our wishes. She explains things throughly and is very responsive to all my questions. I feel very comfortable asking her anything- even if the questions seem silly. She really put me at ease during all of our procedures and consultations.
What's one piece of advice would you give a prospective patient of Carolyn Alexander at Southern California Reproductive Center?
Ask her anything- she is very straightforward in a very practical way, but also kind.
During treatment, were you treated like a number or a human with Carolyn Alexander at Southern California Reproductive Center?
Dr Alexander is a great listener and also very practical with her advice. She is kind but doesn’t sugar-coat things which I appreciate
Describe the protocols Carolyn Alexander used in your cycles at Southern California Reproductive Center and their degree of success.
She was very understanding about our desire to start gradually- first with Clomid and then moving to IUI. When the Clomid gave me vision side effects she was quick to correct course and try an alternative. When we miscarried she called and was very compassions and helped us remain positive. Her bedside manner during all of the IUI procedures has been amazing and so positive.
Describe your experience with the nursing staff at Southern California Reproductive Center.
The clinical team is very prompt to reply to all of our calls and emails which is a huge relief when you have so many questions like we did!!
Describe your experience with Southern California Reproductive Center.
It is a lovely waiting room and facility. I always feel very comfortable going to this office. From the receptionists to the lab workers to the nurses, everyone is very kind an compassionate. I have never felt rushed or ignored like I have at other clinics. It is really a very pleasant experience at this office.
Describe the costs associated with your care under Carolyn Alexander at Southern California Reproductive Center.
Last year we spent close to $20K
Describe Carolyn Alexander's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
N/A
What specific things went wrong at Southern California Reproductive Center?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Southern California Reproductive Center.
Once they forgot to call in my prescription, but I had some left over from a previous visit so it wasn’t a big deal.
10
Doctor
Carolyn Alexander
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Successful
NPS
9
NPS
9
Age 42 - 44
3 IVF
2 Egg Freezing
1 Embryo Freezing
Poor Egg Quality
Ashkenazi Jewish
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Carolyn Alexander] is a brilliant doctor, incredibly smart. She is warm and kind. She is not always the best communicator because her mind is working at a mile a minute, but I appreciate very much her expertise. She also frequently sought the opinions of other colleagues, both in the clinic and outside. It wasn't about ego for her it was about doing the best possible thing...Dr. Alexander also successfully removed, or significantly reduced a large uterine septum I have. The first operation I had with another doctor had failed. Dr. Alexander did an excellent job.
It [Southern California Reproductive Center] is a very busy clinic, always full. That said, I never felt like a number, just that I was in a very busy office! The main thing is having to be on top of your own treatment and following up yourself when necessary...The main problem with the nursing staff is turnover, and so you don't have a consistent or ongoing relationship with one person. They often change, and also you get who you get, depending on who answers the phone or emails. But they are nice and helpful.
How was your experience with Carolyn Alexander at Southern California Reproductive Center?
She is a brilliant doctor, incredibly smart. She is warm and kind. She is not always the best communicator because her mind is working at a mile a minute, but I appreciate very much her expertise. She also frequently sought the opinions of other colleagues, both in the clinic and outside. It wasn't about ego for her it was about doing the best possible thing.
What's one piece of advice would you give a prospective patient of Carolyn Alexander at Southern California Reproductive Center?
Make sure you ask questions and you do your own research too. And know that she is thinking about you.
During treatment, were you treated like a number or a human with Carolyn Alexander at Southern California Reproductive Center?
Dr. Alexander gave me her personal cell phone number and always immediately responded to any texts or questions I had, and would call me personally with the results of milestone tests. She seemed to really care.
Describe the protocols Carolyn Alexander used in your cycles at Southern California Reproductive Center and their degree of success.
Dr. Alexander also successfully removed, or significantly reduced a large uterine septum I have. The first operation I had with another doctor had failed. Dr. Alexander did an excellent job.
Describe your experience with the nursing staff at Southern California Reproductive Center.
The main problem with the nursing staff is turnover, and so you don't have a consistent or ongoing relationship with one person. They often change, and also you get who you get, depending on who answers the phone or emails. But they are nice and helpful.
Describe your experience with Southern California Reproductive Center.
It is a very busy clinic, always full. That said, I never felt like a number, just that I was in a very busy office! The main thing is having to be on top of your own treatment and following up yourself when necessary.
What specific things went wrong at Southern California Reproductive Center?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Southern California Reproductive Center.
During the first or second cycle, one of the nurses (who is no longer on staff) forgot to call in my prescription.
9
Doctor
Carolyn Alexander
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
5 of 5
9
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015, Unsuccessful
NPS
10
NPS
8
Age 32
3 IUI
Unexplained
European
Income $50K - $99K
Teacher
4th of 5 Docs
5 IUI With Other Docs
Strongly Recommends
Neutral
Unsuccessful
She [Dr. Alexander] was amazing. Although our treatments didn't work, she was both a doctor and a friend and a mother to me. I felt safe and loved. I have a severe needle phobia and she did everything I needed. ... I was so defeated when I met her and she gave me such hope. She worked around my phobias and everything she said made sense. She brought me a rose on one of my IUI dates. I felt like I could contact her anytime and she always had time for me.
When I was there, I loved the team [So Cal Repro Center]. The environment was more like a spa setting which I loved. It would be good to meet each of the doctors and the nurses there to get a feel for them. ... That was my dream team [nurses]. ... I believe each IUI was roughly $1,000. I was just on oral meds and the trigger shot, which was about $100. ... She and her nurses did the shots for me; one nurse even came to my house at 10pm!
How was your experience with Carolyn Alexander at Southern California Reproductive Center?
She was truly amazing. I was so defeated when I met her and she gave me such hope. She worked around my phobias and everything she said made sense. She brought me a rose on one of my IUI dates. I felt like I could contact her anytime and she always had time for me.
What's one piece of advice would you give a prospective patient of Carolyn Alexander at Southern California Reproductive Center?
Be honest with your needs; she is a great listener.
During treatment, were you treated like a number or a human with Carolyn Alexander at Southern California Reproductive Center?
She was amazing. Although our treatments didn't work, she was both a doctor and a friend and a mother to me. I felt safe and loved. I have a severe needle phobia and she did everything I needed.
Describe the protocols Carolyn Alexander used in your cycles at Southern California Reproductive Center and their degree of success.
She adjusted me to letrozole with dexamethasone. I had never done a trigger shot before due to my needle phobia. She said I could use a smaller needle and that it could be in my butt instead of stomach. She and her nurses did the shots for me; one nurse even came to my house at 10pm!
Describe your experience with your nurse at Southern California Reproductive Center.
That was my dream team. The ultrasound tech was a friend from church who prayed for me. The one who took my blood worked around my needle phobia and became a lifelong friend. The coordinator spent countless hours on the phone with me. They were all amazing.
Describe your experience with Southern California Reproductive Center.
Many of the personnel there have changed, so I can't comment accurately on the clinic now. When I was there, I loved the team. The environment was more like a spa setting which I loved. It would be good to meet each of the doctors and the nurses there to get a feel for them.
Describe the costs associated with your care under Carolyn Alexander at Southern California Reproductive Center.
It's been a long time, but I believe each IUI was roughly $1,000. I was just on oral meds and the trigger shot, which was about $100.
10
Doctor
Carolyn Alexander
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
Southern California Reproductive Center
Santa Barbara
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Successful
NPS
10
NPS
10
Age 37 - 38
1 IVF
Latinx
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Alexander is the sweetest doctor I’ve ever met. She would even call me after office hours to check in on how I was feeling physically and emotionally. She went above and beyond in every way. She’s so positive and was such a pleasure. We had a super smooth IVF treatment with her...IVF frozen transfer (natural cycle)...Don’t be afraid to email her and tell her you’re nervous or scared. She’ll address any of your concerns!
[Southern California Center for Reproductive Medicine] Super easy to come in and out for testing. I love the clinic hours (opens very early). Never made me wait. Communication was always answered. They were super helpful with helping me find medication at a good price...She [Dr. Alexander] would even call me after office hours to check in on how I was feeling physically and emotionally. She went above and beyond in every way.
How was your experience with Carolyn Alexander at Southern California Center for Reproductive Medicine?
Dr Alexander is THE best. She walked through every detail with me, she’d call and check in. I felt like she genuinely cared about me ever step of the way. I still get sweet emails from her checking in and I’ve had my baby already. There were minor issues that arose and she came up with great solutions and everything went perfect! She’s the best!
What's one piece of advice would you give a prospective patient of Carolyn Alexander at Southern California Center for Reproductive Medicine?
Don’t be afraid to email her and tell her you’re nervous or scared. She’ll address any of your concerns!
During treatment, were you treated like a number or a human with Carolyn Alexander at Southern California Center for Reproductive Medicine?
Dr. Alexander is the sweetest doctor I’ve ever met. She would even call me after office hours to check in on how I was feeling physically and emotionally. She went above and beyond in every way. She’s so positive and was such a pleasure. We had a super smooth IVF treatment with her and I can’t wait to go back for one more baby!
Describe the protocols Carolyn Alexander used in your cycles at Southern California Center for Reproductive Medicine and their degree of success.
IVF frozen transfer (natural cycle).
Describe your experience with your nurse at Southern California Center for Reproductive Medicine.
Everyone was wonderful!
Describe your experience with Southern California Center for Reproductive Medicine.
Super easy to come in and out for testing. I love the clinic hours (opens very early). Never made me wait. Communication was always answered. They were super helpful with helping me find medication at a good price.
10
Doctor
Carolyn Alexander
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Southern California Center for Reproductive Medicine
Newport Beach
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2015 - 2016, Unknown Success
NPS
8
NPS
10
Age 25 - 26
Anovulation
Male Factor
Ashkenazi Jewish
Income $100K - $199K
Marketer or PR
2nd of 2 Docs
1 IUI With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr. Alexander followed my lead and was aggressive about my treatments. We first tried letrazole which I had negative reactions to. Dr. Alexander found a polyp in my uterus which I had surgically removed. Around the same time after doing a semen analysis for my husband she referred us to a Male Fertility Specialist who discovered that he had varicocele and needed surgery.
Southern California Reproductive Center is a high end Beverly Hills clinic that is very well maintained. Everything is state of the art yet they take insurance which makes it affordable!...There have been a couple of occurrences where the nurse forgot to call in a medication or didn't call it in as promptly as I would have hoped.
How was your experience with Carolyn Alexander at Southern California Reproductive Center?
She is very experienced, warm and friendly. Very knowledgable and aggressive (in a good way.) You do have to pull information out of her though in order to understand completely what she wants you to do but once you get to know her you trust her completely.
What's one piece of advice would you give a prospective patient of Carolyn Alexander at Southern California Reproductive Center?
Ask a lot of questions.
Describe the protocols Carolyn Alexander used in your cycles at Southern California Reproductive Center and their degree of success.
Dr. Alexander followed my lead and was aggressive about my treatments. We first tried letrazole which I had negative reactions to. Dr. Alexander found a polyp in my uterus which I had surgically removed. Around the same time after doing a semen analysis for my husband she referred us to a Male Fertility Specialist who discovered that he had varicocele and needed surgery. We are now 6 months later and have done an additional 2 clomid cycles and are now doing IUI. While I am not pregnant I've been extremely happy under Dr Alexanders care.
Describe your experience with the nursing staff at Southern California Reproductive Center.
They are all very knowledgable and helpful.
Describe your experience with Southern California Reproductive Center.
It is a high end Beverly Hills clinic that is very well maintained. Everything is state of the art yet they take insurance which makes it affordable!
Describe the costs associated with your care under Carolyn Alexander at Southern California Reproductive Center.
Bloodwork is $110, Ultrasound is $220, IUI is $350.
What specific things went wrong at Southern California Reproductive Center?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at Southern California Reproductive Center.
There have been a couple of occurrences where the nurse forgot to call in a medication or didn't call it in as promptly as I would have hoped.
8
Doctor
Carolyn Alexander
NPS
Humanity
5 of 5
Communication
2 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2022, Successful
NPS
10
NPS
10
Age 37 - 40
Donor Eggs
Poor Egg Quality
Immunological
Latinx
Income $200K - $499K
Teacher
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Alexander's confidence and expertise in the field of infertility put both my partner and me at ease when going through this uncertain, often scary process. She made us feel that our dreams of becoming parents were a possibility...she would email and call us. She remembered us when we sought to get pregnant with baby number two and when we sent other couples to seek her help. She’s absolutely wonderful to work with...
[Southern California Reproductive Center] Very compassionate and knowledgeable. When I had questions, I usually receive a call back that day. It seemed as if each team member did their job and knew my file. I appreciated that. I did have an issue with miscommunication when calling the night line. I would have appreciated getting ahold of a live staff member since I was worried about a potential issue, but I medís get a call back the next day...
How was your experience with Carolyn Alexander at Southern California Reproductive Center?
Dr. Alexander's confidence and expertise in the field of infertility put both my partner and me at ease when going through this uncertain, often scary process. She made us feel that our dreams of becoming parents were a possibility. Two miracle babies later, we happily endorse Dr. Alexander and her wonderful team.
What's one piece of advice would you give a prospective patient of Carolyn Alexander at Southern California Reproductive Center?
Trust the process.
During treatment, were you treated like a number or a human with Carolyn Alexander at Southern California Reproductive Center?
In addition to her staff calls and emails; she would email and call us. She remembered us when we sought to get pregnant with baby number two and when we sent other couples to seek her help. She’s absolutely wonderful to work with.
Describe your experience with Southern California Reproductive Center.
Very compassionate and knowledgeable. When I had questions, I usually receive a call back that day. It seemed as if each team member did their job and knew my file. I appreciated that. I did have an issue with miscommunication when calling the night line. I would have appreciated getting ahold of a live staff member since I was worried about a potential issue, but I medís get a call back the next day.
10
Doctor
Carolyn Alexander
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
3
NPS
2
Age 28 - 29
4 Fertility Medications
Unexplained
European
Income $200K - $499K
Consultant
1st of 3 Docs
5 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
We met Dr. Alexander in our first consultation, saw her for our IUI, and that’s it...she seemed hard to reach...don’t think it’s Dr. Alexander’s fault, she was very kind, but I do think they treat too many patients at once and are overwhelmed...She didn’t run any CD3 labs, she just went forward. At the time I was 28 without any diagnosis
[Southern California Reproductive Center] office was SO busy and we barely saw or spoke to our doctor. It felt very ‘one size fits all,’ with very little testing...mostly interacted with the nurses via email and phone calls...were all kind and easy to reach as needed, but would take a bit to respond
How was your experience with Carolyn Alexander at Southern California Reproductive Center?
We met Dr. Alexander in our first consultation, saw her for our IUI, and that’s it. Unfortunately she seemed hard to reach, we spoke mostly to her nurses and front desk team. I don’t think it’s Dr. Alexander’s fault, she was very kind, but I do think they treat too many patients at once and are overwhelmed.
What's one piece of advice would you give a prospective patient of Carolyn Alexander at Southern California Reproductive Center?
Prepare to wait awhile and don’t expect much communication.
During treatment, were you treated like a number or a human with Carolyn Alexander at Southern California Reproductive Center?
The office was SO busy and we barely saw or spoke to our doctor. It felt very ‘one size fits all,’ with very little testing.
Describe the protocols Carolyn Alexander used in your cycles at Southern California Reproductive Center and their degree of success.
We had tried oral medication with our OB before coming to see Dr. Alexander. She started us on injectables almost mid cycle, which is something my current doctor wouldn’t do. She didn’t run any CD3 labs, she just went forward. At the time I was 28 without any diagnosis, to me it feels very aggressive. I also didn’t realize how awful the injectables would make me feel. Unfortunately that cycle resulted in a negative test. Our next cycle, she wanted to do oral medication with an IUI, which we tried, and it resulted in a negative. It just felt very all over the place with little reasoning. At the time, I just trusted what the doctors wanted to do and didn’t do much research on my own, and didn’t question protocol.
Describe your experience with the nursing staff at Southern California Reproductive Center.
We mostly interacted with the nurses via email and phone calls. They were all kind and easy to reach as needed, but would take a bit to respond which was fine. We didn’t need a ton of hand holding.
Describe your experience with Southern California Reproductive Center.
The clinic is busy, there are a lot of doctors and a lot of patients. I think for IVF it may be a better clinic, but if you’re exploring IUI ask questions and prepare to be your own advocate. The front desk team is fine, we were cash paying, so didn’t have any billing issues.
What specific things went wrong at Southern California Reproductive Center?
  • Provided conflicting information
3
Doctor
Carolyn Alexander
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
1 of 5
Adaptability
2 of 5
2
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
5 of 5
Educational Resources
4 of 5
2021 - 2022, Successful
NPS
10
NPS
10
Age 33 - 34
1 IVF
Male Factor
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
we knew we needed a doctor that was trustworthy, intelligent, attentive, and that was really rooting for us. Dr. Alexander was all that and more. She was in tune with our situation and heard us out as people not patients when we came across unforeseen setbacks (polyps, medication being too strong, etc). She always quickly answered my questions no matter what time or day of the week it was...
[Southern California Reproductive Center] Strengthen: you get in an out fast! You also get to speak to front desk and nurses easy. Weaknesses: nurses and front desk staff can definitely communicate better. I was overcharged multiple times for lack of communication...She [Dr. Alexander] always quickly answered my questions no matter what time or day of the week it was...
How was your experience with Carolyn Alexander at Southern California Reproductive Center?
Dr. Alexander helped our biggest dream come true! After having the worst experience at USC fertility, we knew we needed a doctor that was trustworthy, intelligent, attentive, and that was really rooting for us. Dr. Alexander was all that and more. She was in tune with our situation and heard us out as people not patients when we came across unforeseen setbacks (polyps, medication being too strong, etc). She always quickly answered my questions no matter what time or day of the week it was. This was SO important to me given the bad experience I had and the anxiety I was experiencing. She really took care of my body and my heart.
What's one piece of advice would you give a prospective patient of Carolyn Alexander at Southern California Reproductive Center?
To feel comfortable sharing how you’re feeling and voicing opinions as it is your body. She is great at listening!
During treatment, were you treated like a number or a human with Carolyn Alexander at Southern California Reproductive Center?
She was extremely compassionate, caring, attentive. Like family.
Describe your experience with Southern California Reproductive Center.
Strengthen: you get in an out fast! You also get to speak to front desk and nurses easy. Weaknesses: nurses and front desk staff can definitely communicate better. I was overcharged multiple times for lack of communication.
What specific things went wrong at Southern California Reproductive Center?
  • Lost paperwork
  • Lost appointments
  • Failed to order appropriate test
10
Doctor
Carolyn Alexander
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2019, Unknown Success
NPS
9
NPS
8
Age 33
1 IVF
Anovulation
PCOS
Income $200K - $499K
Consultant
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Too early to know
[Dr. Carolyn Alexander is] Extremely compassionate and knowledgeable. Feel taken care by her and the team. Overall lovely and I feel lucky to have met her. She has adjusted the protocols as necessary and has always been honest. She is always the person delivering important news and is always accessible when needed. We have had a few set backs and are still trying to determining next steps but she has tried every test and step possible.
Overall great technology [at Southern California Reproductive Center] but can be overwhelming and busy. The nursing team is great but have had issues with the billing, etc folks. Iv has good experiences with the doctors and it has been pretty easy to make appointments and get results...The care coordinator (Ari) and the 2 main nurses (Valerie and Nathalie) are a dream! I couldn’t have gone through this process without them. Smart, compassionate and so reliable.
How was your experience with Carolyn Alexander at Southern California Reproductive Center?
Extremely compassionate and knowledgeable. Feel taken care by her and the team. Overall lovely and I feel lucky to have met her. She has adjusted the protocols as necessary and has always been honest. She is always the person delivering important news and is always accessible when needed. We have had a few set backs and are still trying to determining next steps but she has tried every test and step possible.
What's one piece of advice would you give a prospective patient of Carolyn Alexander at Southern California Reproductive Center?
Always take notes and confirm plans with team. Be direct with questions
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Ari Mehdizadeh)
The care coordinator (Ari) and the 2 main nurses (Valerie and Nathalie) are a dream! I couldn’t have gone through this process without them. Smart, compassionate and so reliable.
Describe your experience with Southern California Reproductive Center.
Overall great technology but can be overwhelming and busy. The nursing team is great but have had issues with the billing, etc folks. Iv has good experiences with the doctors and it has been pretty easy to make appointments and get results.
9
Doctor
Carolyn Alexander
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Unknown Success
NPS
10
NPS
9
Age 36 - 37
3 IUI
1 IVF
European
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Alexander is kind, caring and warm. She is knowledgeable and up to date on current research. She also had holistic recommendations pertaining to diet, exercise , acupuncture, etc. which I appreciated...has always been caring and warm with me. She is a lovely person who genuinely wants her patients to feel cared for and achieve success in their fertility journey...Listen to her and don’t be afraid to ask questions.
Southern California Reproductive Center is clean, efficient and nicely decorated. I usually could be in and out quickly. The art and furniture are nice. The billing department isn’t great with communication...Dr. Alexander is kind, caring and warm. She is knowledgeable and up to date on current research. She also had holistic recommendations pertaining to diet, exercise , acupuncture, etc. which I appreciated.
How was your experience with Carolyn Alexander at Southern California Reproductive Center?
Dr. Alexander is kind, caring and warm. She is knowledgeable and up to date on current research. She also had holistic recommendations pertaining to diet, exercise , acupuncture, etc. which I appreciated.
What's one piece of advice would you give a prospective patient of Carolyn Alexander at Southern California Reproductive Center?
Listen to her and don’t be afraid to ask questions.
During treatment, were you treated like a number or a human with Carolyn Alexander at Southern California Reproductive Center?
Dr. Alexander has always been caring and warm with me. She is a lovely person who genuinely wants her patients to feel cared for and achieve success in their fertility journey.
Describe your experience with Southern California Reproductive Center.
Southern California Reproductive Center is clean, efficient and nicely decorated. I usually could be in and out quickly. The art and furniture are nice. The billing department isn’t great with communication.
10
Doctor
Carolyn Alexander
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Southern California Reproductive Center
Beverly Hills
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5