Rated 2.3
Neutral: 33%Don't recommend: 67%2.3
0% strongly recommend
2 reviews
Humanity
6.7
6.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
6.7
6.7
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
4.7
4.7
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ+ Care
4
4
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Responsiveness
6
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Indiana University School of Medicine
Residency
Rush University Medical Center
Fellowship
University of Illinois and University Hospitals/Case Western Reserve
Channing Burks Chatmon works in 2 offices at

Fertility Centers of Illinois (US Fertility Network clinic)
Rated 8.1
Strongly recommend: 64%Neutral: 17%Don't recommend: 19%8.1

Explore Clinic
Chicago - Kingsbury
900 N. Kingsbury, Suite RW6
Chicago, IL 60610
Hoffman Estates
2260 W Higgins Rd., Suite 200
Hoffman Estates, IL 60169

2 patient reviews

LGBTQ+
LGBTQ+
2023, Unknown Success
NPS
7
NPS
7
Age 35
1 IUI
Donor Sperm
PCOS
East Asian
Income $100K - $199K
Lawyer
Only Doc Seen
LGBTQ+
Neutral
Neutral
Success w/ Doc Too early to know
the times that we have met with the doctor [Dr. Channing Burks Chatmon], she has been pleasant and informative. he didn't, however, say anything or do anything that would suggest her feelings towards lgbtq couples in any way or disclose any training she's had as pertaining to lgbtq couples and potential parents...First attempt, which failed, was with 5 mg of letrozole and ovidrel trigger shot. Also had hysterscopy to remove polyps.
They [Fertility Centers of Illinois] weren't pushy about anything which we appreciated. It was comfortable. I appreciated that kids were not permitted to be in the clinic. Would love more lgbtq messaging...Don't really have any complaints. Communicated mostly through the portal...First attempt, which failed, was with 5 mg of letrozole and ovidrel trigger shot. Also had hysterscopy to remove polyps.
How was your experience with Channing Burks Chatmon at Fertility Centers of Illinois (US Fertility Network clinic)?
Mostly have dealt directly with the nurse, but the times that we have met with the doctor, she has been pleasant and informative. She didn't, however, say anything or do anything that would suggest her feelings towards lgbtq couples in any way or disclose any training she's had as pertaining to lgbtq couples and potential parents.
What's one piece of advice would you give a prospective patient of Channing Burks Chatmon at Fertility Centers of Illinois (US Fertility Network clinic)?
Advocate for yourself and ask clarification questions when you don't understand something.
During treatment, were you treated like a number or a human with Channing Burks Chatmon at Fertility Centers of Illinois (US Fertility Network clinic)?
She was direct and answered questions when present.
Describe the protocols Channing Burks Chatmon used in your cycles at Fertility Centers of Illinois (US Fertility Network clinic) and their degree of success.
First attempt, which failed, was with 5 mg of letrozole and ovidrel trigger shot. Also had hysterscopy to remove polyps.
Describe your experience with your nurse at Fertility Centers of Illinois (US Fertility Network clinic). (Assigned nurse: Ellen)
Don't really have any complaints. Communicated mostly through the portal
Describe your experience with Fertility Centers of Illinois (US Fertility Network clinic).
I imagine they're comparable to other clinics. They weren't pushy about anything which we appreciated. It was comfortable. I appreciated that kids were not permitted to be in the clinic. Would love more lgbtq messaging.
Describe the costs associated with your care under Channing Burks Chatmon at Fertility Centers of Illinois (US Fertility Network clinic).
Hysteroscopy cost >$1k with anesthesia out of pocket. Medications were >$100. IUI covered by insurance.
Describe Channing Burks Chatmon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois (US Fertility Network clinic).
N/A
NPS
7
Doctor
Channing Burks Chatmon
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
LGBTQ+ Care
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
2 of 5
NPS
7
Clinic
Fertility Centers of Illinois (US Fertility Network clinic)
Chicago - Kingsbury
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
LGBTQ+ Care
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Unsuccessful
NPS
0
NPS
2
Age 38
3 IUI
2 IVF
2 Embryo Freezing
Unexplained
Black or African-American
Income $100K - $199K
Professor
1st of 3 Docs
2 IVF With Other Docs
2 Embryo Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Burks was not the most empathetic...lacks accountability...forgot to call in medications for me in time and then refused to acknowledge her error...first frozen transfer, my estrogen was way too high (something I realized after I left her care) and I should've never been cleared to transfer...3 IUIs, 2 IVF retrievals...and 2 FETs (medicated and modified natural)
[Fertility Centers of Illinois] Definitely runs like a factory. It's huge...have so many locations and have times during the weekend...billing/insurance department is a nightmare unless you're dealing with the manager...River North location has nice advancements in technology.
How was your experience with Channing Burks Chatmon at Fertility Centers of Illinois (US Fertility Network clinic)?
Dr. Burks lacks accountability. When I was going through a spontaneous miscarriage she forgot to call in medications for me in time and then refused to acknowledge her error while I was in the greatest pain in my life. Also, my first frozen transfer, my estrogen was way too high (something I realized after I left her care) and I should've never been cleared to transfer. This wasted a perfectly healthy, euploid embryo.
What's one piece of advice would you give a prospective patient of Channing Burks Chatmon at Fertility Centers of Illinois (US Fertility Network clinic)?
Do your own research. She encouraged me NOT to do my own research which should've been a sign right there. Make sure your labs are in a good range yourself.
During treatment, were you treated like a number or a human with Channing Burks Chatmon at Fertility Centers of Illinois (US Fertility Network clinic)?
Dr. Burks was not the most empathetic.
Describe the protocols Channing Burks Chatmon used in your cycles at Fertility Centers of Illinois (US Fertility Network clinic) and their degree of success.
3 IUIs, 2 IVF retrievals (agonist and antagonist protocols), and 2 FETs (medicated and modified natural).
Describe your experience with your nurse at Fertility Centers of Illinois (US Fertility Network clinic). (Assigned nurse: Ellen)
A very kind and compassionate nurse. There were times she wasn't very knowledgeable but she was always compassionate.
Describe your experience with Fertility Centers of Illinois (US Fertility Network clinic).
Definitely runs like a factory. It's huge but its nice that they have so many locations and have times during the weekend. Very convenient. Their billing/insurance department is a nightmare unless you're dealing with the manager. Also the River North location has nice advancements in technology. Some of the receptionists and phlebotemists in the suburban locations are amazing. The ones in River North aren't as amazing.
Describe the costs associated with your care under Channing Burks Chatmon at Fertility Centers of Illinois (US Fertility Network clinic).
It was covered under insurance.
What specific things went wrong at Fertility Centers of Illinois (US Fertility Network clinic)?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Fertility Centers of Illinois (US Fertility Network clinic).
The doctor failed to put in a perscription and the financial coordinator I was initially assigned completely dropped the ball resulting in a 3 MONTH delay. I had to be reassigned. Also, they created two charts for me by mistake which took months to sort out.
NPS
0
Doctor
Channing Burks Chatmon
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
2
Clinic
Fertility Centers of Illinois (US Fertility Network clinic)
Chicago - Kingsbury
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5

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