Clemens Grosskinsky

Kaiser Permanente NorCal

Rated 6.9
Strongly recommend: 29%Neutral: 47%Don't recommend: 25%6.9
29% strongly recommend
12 reviews
Humanity
7.9
7.9
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
7.6
7.6
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
8.2
8.2
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.1
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
SUNY
Residency
Duke
Fellowship
U. of North Carolina

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Clemens Grosskinsky works in 1 office at

Kaiser Permanente NorCal
Rated 7.2
Strongly recommend: 40%Neutral: 30%Don't recommend: 30%7.2

Explore Clinic
San Ramon
2300 Camino Ramon
San Ramon, CA 94583

12 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
0
NPS
0
PCOS
European
Income $0 - $49K
Teacher
1st of 6 Docs
2 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He’s very blunt, has no bedside manner, and doesn’t seem to care if treatment works or not. He found out that I had complained about him and confronted me about it, chewing me out for doing so. ... I cannot stress enough how much I would not recommend Dr. Grosskinsky. He’s threatens me in a way that I can’t put my finger on ... He makes me feel powerless and less than human.
We get seen by the doctor fairly quickly and the clinic [Kaiser Permanente] is clean. However, the staff and Dr. Grosskinsky are cruel and unkind. ... There were a few nurses who were very caring and the rest seemed entertained by Dr. Grosskinsky’s terrible behavior. Many times I would see the nurses who were assigned to be in the room with Dr. Grosskinsky and I laughing at his remarks on failed treatment.
How was your experience with Clemens Grosskinsky at Kaiser Permanente NorCal?
Dr. Grosskinsky is a fear monger omg doctor. He told my partner and I that if I didn’t follow his exact instructions I could end up “in a body bag” and my children would end up “on the short bus”. He would blame me if treatment didn’t work. He’s very blunt, has no bedside manner, and doesn’t seem to care if treatment works or not. He found out that I had complained about him and confronted me about it, chewing me out for doing so.
What's one piece of advice would you give a prospective patient of Clemens Grosskinsky at Kaiser Permanente NorCal?
If you must see him, ask if you can record him or have your partner in the room. He made me feel very threatened and having a recording or partner with you makes the appointment more bearable.
During treatment, were you treated like a number or a human with Clemens Grosskinsky at Kaiser Permanente NorCal?
Sometimes I would ask questions, break down and cry from stress, or need further explanation on things I didn’t understand and he would blow me off, not answer my questions, or blame me for why treatment didn’t work. I felt like a number, and he was rushing off to the next patient.
Describe the protocols Clemens Grosskinsky used in your cycles at Kaiser Permanente NorCal and their degree of success.
Dr. Grosskinsky started me on 3 vials of menapur injections for 3 days. This overstimulated my ovaries. He then gave me 1 vial of menapur for 3 days followed by 4 days of final f. This also overstimulated my ovaries. He never tried 2 vials of any medication. He also refused to see me and do ultrasounds to check on my follicles at times despite my pleading that something was wrong.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
There were a few nurses who were very caring and the rest seemed entertained by Dr. Grosskinsky’s terrible behavior. Many times I would see the nurses who were assigned to be in the room with Dr. Grosskinsky and I laughing at his remarks on failed treatment.
Describe your experience with Kaiser Permanente NorCal.
We get seen by the doctor fairly quickly and the clinic is clean. However, the staff and Dr. Grosskinsky are cruel and unkind. I cannot stress enough how much I would not recommend Dr. Grosskinsky. He’s threatens me in a way that I can’t put my finger on it but other people have witnessed and understood what he’s doing. He makes me feel powerless and less than human.
Describe the costs associated with your care under Clemens Grosskinsky at Kaiser Permanente NorCal.
I’m with kaiser so my co pay was $5 for almost everything.
Describe Clemens Grosskinsky's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
I never told Dr. Grosskinsky that I wanted twins or triplets or more. He still felt that he should tell me if I ever did decide I wanted multiples that they would “end up on the short bus or die.”
What specific things went wrong at Kaiser Permanente NorCal?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
0
Doctor
Clemens Grosskinsky
NPS
Humanity
2 of 5
Communication
1 of 5
Frequency Seen
4 of 5
Trustworthiness
1 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
3 of 5
0
Clinic
Kaiser Permanente NorCal
Fremont
NPS
Operations
3 of 5
Scheduling
1 of 5
Billing Department
3 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
8
NPS
6
Age 36 - 37
3 IUI
Diminished Ovarian Reserve
European
Ashkenazi Jewish
Income $100K - $199K
Teacher
1st of 2 Docs
IVF With Other Docs
Neutral
Doesn't Recommend
Unsuccessful
I started with the least aggressive approach ... I realized that Dr. Grosskinsky may not have been informing me when I was not facing optimal circumstances for IUI but I am not certain about that. ... Dr. Grosskinsky has a great personality and sense of humor. He knows how to lighten the mood during awkward situations without discounting the emotional nature of fertility treatment. ... He showed that he cared about my overall well-being and remembered personal details that we had discussed in past visits.
Kaiser is such a big operation that sometimes there are communication issues between all the different departments. The upside to that is have a care "team," who all bring something different to the experience. ... IVF through Kaiser will cost about $25,000. ... The medications cost the most, about $600 when doing all menopur shots. The IUI cost about $400 each. ... I started with the least aggressive approach
How was your experience with Clemens Grosskinsky at Kaiser Permanente NorCal?
Dr. Grosskinsky has a great personality and sense of humor. He knows how to lighten the mood during awkward situations without discounting the emotional nature of fertility treatment. He showed genuine concern for my well-being when I presented him with a medical concern that had nothing to do with my fertility treatment. After seeing another fertility doctor I realized that Dr. Grosskinsky may not have been informing me when I was not facing optimal circumstances for IUI but I am not certain about that. Overall, I felt like his personality was a great fit for helping a stress-case like me deal with the realities of fertility treatment.
What's one piece of advice would you give a prospective patient of Clemens Grosskinsky at Kaiser Permanente NorCal?
Ask questions, make sure you understand everything about your process and the recommendations being given to you.
During treatment, were you treated like a number or a human with Clemens Grosskinsky at Kaiser Permanente NorCal?
Dr. Grosskinsky is personable and has a great sense of humor. He showed that he cared about my overall well-being and remembered personal details that we had discussed in past visits.
Describe the protocols Clemens Grosskinsky used in your cycles at Kaiser Permanente NorCal and their degree of success.
I started with the least aggressive approach; femara pills, trigger shot and intercourse. The second time; femara pills, trigger shot and IUI. The third try; a combination of femara pills and menopur shots, trigger shot and IUI. The forth and final try; 3 vials of menopur, trigger shot and IUI. After that we decided it was time for IVF and started seeing a different doctor.
Describe your experience with Kaiser Permanente NorCal.
Kaiser is such a big operation that sometimes there are communication issues between all the different departments. The upside to that is have a care "team," who all bring something different to the experience.
Describe the costs associated with your care under Clemens Grosskinsky at Kaiser Permanente NorCal.
The medications cost the most, about $600 when doing all menopur shots. The IUI cost about $400 each. IVF through Kaiser will cost about $25,000.
8
Doctor
Clemens Grosskinsky
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
6
Clinic
Kaiser Permanente NorCal
Fremont
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
9
NPS
6
Age 29 - 30
4 IUI
Male Factor
Unexplained
Income $100K - $199K
2nd of 3 Docs
1 IUI With Other Docs
Strongly Recommends
Doesn't Recommend
Unsuccessful
He [Dr. Grosskinsky] was always asking how we were doing before he get to the next step of our treatment. He suggested what he thought was best but would still let me choose in the end what I wanted to do. I ... His communication was great. He worked with us on what was most cost effective for us. Some times it treatments and medication prices were overwhelming. He let us know I could get medications to get to my next appt then we could do an ultrasound to see how my body was doing.
I do feel like with kaiser thy do not want to find out the root of your infertility. ... Some of the nurses were great. Other were cold and shouldn’t be working in an infertility clinic. Some appt after IUI they would rush back in because they forgot paperwork or something in the room ... They kept pushing IVF even though we let them know that our insurance wouldn’t cover any of IVF. ...
How was your experience with Clemens Grosskinsky at Kaiser Permanente NorCal?
His communication was great. He worked with us on what was most cost effective for us. Some times it treatments and medication prices were overwhelming. He let us know I could get medications to get to my next appt then we could do an ultrasound to see how my body was doing. If we needed more meds we would go over it then and not to stress about it.
What's one piece of advice would you give a prospective patient of Clemens Grosskinsky at Kaiser Permanente NorCal?
To go with him his has great bedside manners and is very easy to talk to about treatments
During treatment, were you treated like a number or a human with Clemens Grosskinsky at Kaiser Permanente NorCal?
He was always asking how we were doing before he get to the next step of our treatment. He suggested what he thought was best but would still let me choose in the end what I wanted to do. If it was within reason.
Describe the protocols Clemens Grosskinsky used in your cycles at Kaiser Permanente NorCal and their degree of success.
We started with low dose Femara because of my history of migraines. We went in for IUI 1 and my body responded fairly well to Femara. IUI 1 failed. Over the course of our next 4 IUIs we added injections. The last IUI was only injectables. All IUIs did fail. We asked for another opinion from a urologist on my husbands sperm count. We were denied by several kaiser doctors. We decided to look outside of kaiser for another doctor whom we will be seeing next month. I did not have any major side effects from medication. I was a little sick and my body was sore. But that was about it.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
Some of the nurses were great. Other were cold and shouldn’t be working in an infertility clinic. Some appt after IUI they would rush back in because they forgot paperwork or something in the room
Describe your experience with Kaiser Permanente NorCal.
I do feel like with kaiser thy do not want to find out the root of your infertility. They run some test to make sure you don’t have blockages and normal Bloodwork. That’s about it my husband has low motility. And they don’t care to find out the cause of it and also what his actual sperm count is.
Describe the costs associated with your care under Clemens Grosskinsky at Kaiser Permanente NorCal.
Our insurance only overs 50% of IUI and some medications. When we went to our consult. They kept pushing IVF even though we let them know that our insurance wouldn’t cover any of IVF. The doctor almost insisted that we did that without any further testing. I didn’t like that because we were still told IUI was still a good option for us.
What specific things went wrong at Kaiser Permanente NorCal?
  • Provided conflicting information
Describe the specific things that went wrong at Kaiser Permanente NorCal.
I did had an issue with injections so I had to run back to the clinic. The nurse was unable to give me more info. The injection nurse left before my appt was even over. So the clinic was trying to frantically call her.
9
Doctor
Clemens Grosskinsky
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
6
Clinic
Kaiser Permanente NorCal
San Ramon
NPS
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Successful
NPS
7
NPS
9
Age 27 - 30
4 IUI
Anovulation
Male Factor
PCOS
Uterine Fibroids
Unexplained
European
Income $100K - $199K
1st of 3 Docs
4 IUI With Other Docs
Donor Sperm
Neutral
Strongly Recommends
Successful
Dr. Grosskinsky is a good doctor. He's getting close to retirement so I don't think he has the same passion and drive that he used to, but he's still aggressive and obviously wants the best for his patients. I do feel like I had to be my own advocate at times and wish he had been a little more thorough in my treatment.... I have done IUI's with donor sperm. Dr. Grosskinsky did not think a natural cycle would be beneficial but I did one back in 2015 that didn't work. We then did clomid and I produced a lot of follicles and that cycle worked.
I go to the Kaiser infertility clinic in San Ramon. It's a smaller office and there are only 3 doctor's. I think the doctor's are overworked, which is one of the clinic's weaknesses. I think things could be run more efficiently if there were a couple more doctor's.... The nursing staff is excellent. They're on top of their stuff and get back to voicemails very quickly. They're helpful and informative!... I have insurance through Kaiser where I only pay a $10 deductive for IUI's
How was your experience with Clemens Grosskinsky at Kaiser Permanente NorCal?
Dr. Grosskinsky is a good doctor. He's getting close to retirement so I don't think he has the same passion and drive that he used to, but he's still aggressive and obviously wants the best for his patients. I do feel like I had to be my own advocate at times and wish he had been a little more thorough in my treatment.
What's one piece of advice would you give a prospective patient of Clemens Grosskinsky at Kaiser Permanente NorCal?
Be your own advocate! Do your own research and suggest new things to try.
During treatment, were you treated like a number or a human with Clemens Grosskinsky at Kaiser Permanente NorCal?
Dr. Grosskinsky has very good bedside manner and he definitely remembers details about me, my fertility history, and my family which makes me feel like a human. However, there are times when I think he could be a little more thorough in my treatment.
Describe the protocols Clemens Grosskinsky used in your cycles at Kaiser Permanente NorCal and their degree of success.
I have done IUI's with donor sperm. Dr. Grosskinsky did not think a natural cycle would be beneficial but I did one back in 2015 that didn't work. We then did clomid and I produced a lot of follicles and that cycle worked. I have a 2 1/2 year old daughter. We're trying for number 2 and I've done 6 failed IUI's. We've tried natural, clomid, combo cycle (clomid + injectables), and injectables. We've added in ganirelix to help with the timing, and all negative. Most of my IUI's have been 36 hours post trigger shot, so I'm thinking about trying a back-to-back IUI next to help with timing.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
The nursing staff is excellent. They're on top of their stuff and get back to voicemails very quickly. They're helpful and informative!
Describe your experience with Kaiser Permanente NorCal.
I go to the Kaiser infertility clinic in San Ramon. It's a smaller office and there are only 3 doctor's. I think the doctor's are overworked, which is one of the clinic's weaknesses. I think things could be run more efficiently if there were a couple more doctor's. I also hate that you are either an IUI patient or IVF patient. You can convert an IUI cycle to IVF should there be too many follicles, and only one doctor does IVF. This clinic has a lot of strength's too though. The nurses keep the place organized and I feel like they really care. I believe they have a good success rate too.
Describe the costs associated with your care under Clemens Grosskinsky at Kaiser Permanente NorCal.
I have insurance through Kaiser where I only pay a $10 deductive for IUI's, ultrasound's, etc. Bloodwork is free. I only pay $25 for injectables, and $10 for trigger shot or oral drugs. My insurance is great until I move onto IVF, and then everything is out of pocket, including medications. IVF will be about 14k with only a fresh transfer, and another 4k for medications.
Describe Clemens Grosskinsky's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
I have not done IVF yet but I know Kaiser is very against multiples.
7
Doctor
Clemens Grosskinsky
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
3 of 5
9
Clinic
Kaiser Permanente NorCal
San Ramon
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
10
NPS
10
Age 33
1 IUI
Diminished Ovarian Reserve
European
Income $50K - $99K
1st of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Grosskinsky was amazing. He always had a personal conversation before getting down to the actually appointment and always remembered what we talked about in the appointment before. I loved him as a doctor and always felt comfortable.... He was very straight forward and honest about our issues and chances of IUI working. While at the same time truly caring about us as people. He really cared about us and never rushed us in and out or pushed anything or procedures on us. He listened and made a plans based on our needs. A great doctor.
The only weakness this clinic [Kaiser San Raomon] has is that it is a drive from my house, and that they don’t perform the IVF procedure at their location. The are kind, welcoming staff and truly care about their patients and do not rush or make you feel like a number.... The staff are amazing. Always welcoming, caring, kind and responsive. They cared about us and our needs and were always willingly to listen.... Our insurance covered 50% of the IUI procedure.
How was your experience with Clemens Grosskinsky at Kaiser Permanente NorCal?
He was very straight forward and honest about our issues and chances of IUI working. While at the same time truly caring about us as people. He really cared about us and never rushed us in and out or pushed anything or procedures on us. He listened and made a plans based on our needs. A great doctor.
What's one piece of advice would you give a prospective patient of Clemens Grosskinsky at Kaiser Permanente NorCal?
That he is a good doctor. He is caring and he is honest. He is a funny person and likes to tell jokes to him ease the situation.
During treatment, were you treated like a number or a human with Clemens Grosskinsky at Kaiser Permanente NorCal?
Dr. Grosskinsky was amazing. He always had a personal conversation before getting down to the actually appointment and always remembered what we talked about in the appointment before. I loved him as a doctor and always felt comfortable.
Describe the protocols Clemens Grosskinsky used in your cycles at Kaiser Permanente NorCal and their degree of success.
I only had IUI done by Dr. G and for the first treatment he had me on clomid and the second time he adjusted to Fermara because with clomid my uterual lining was a little thin.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
The staff are amazing. Always welcoming, caring, kind and responsive. They cared about us and our needs and were always willingly to listen.
Describe your experience with Kaiser Permanente NorCal.
The only weakness this clinic has is that it is a drive from my house, and that they don’t perform the IVF procedure at their location. The are kind, welcoming staff and truly care about their patients and do not rush or make you feel like a number.
Describe the costs associated with your care under Clemens Grosskinsky at Kaiser Permanente NorCal.
Our insurance covered 50% of the IUI procedure. The ultra sounds out of pocket was around $100, the IUi itself I think was around $200 and the medication for each IUI was around $100 after insurance.
10
Doctor
Clemens Grosskinsky
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente NorCal
San Ramon
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Successful
NPS
10
NPS
5
Age 32 - 35
6 IUI
PCOS
Recurrent Pregnancy Loss
Income $50K - $99K
2nd of 3 Docs
Strongly Recommends
Doesn't Recommend
Successful
[Dr. Grosskinsky is] Well educated, attentive, great bedside manner, and explains the options and the treatments well. Also very gentle when performing ultrasounds...He is great at answering questions so if a new client has concerns, he has answers...He always starts off with the medications with the least side effects that would produce the result desired. If those medications don't work, he gradually increases the dosage until it works.
All the nursing staff [at Kaiser Permanente NorCal] are so welcoming and very attentive to your needs. They always made me feel comfortable...I had most of my care covered by dual coverage. I only completed 2 rounds with 0% coverage which ended up costing around 3500 for doctor visits and around 7-10k in medication...Strengths are that both the doctors and the staff are great! They are all a great team. Weaknesses would be the price that Kaiser charges for the procedures. When starting treatment here, it's always wise to get the cost information beforehand
How was your experience with Clemens Grosskinsky at Kaiser Permanente NorCal?
Well educated, attentive, great bedside manner, and explains the options and the treatments well. Also very gentle when performing ultrasounds. If not for Kaiser being extremely expensive, I would continue to see Dr. G.
What's one piece of advice would you give a prospective patient of Clemens Grosskinsky at Kaiser Permanente NorCal?
He is great at answering questions so if a new client has concerns, he has answers.
During treatment, were you treated like a number or a human with Clemens Grosskinsky at Kaiser Permanente NorCal?
He listened to my concerns and worked with my budget.
Describe the protocols Clemens Grosskinsky used in your cycles at Kaiser Permanente NorCal and their degree of success.
He always starts off with the medications with the least side effects that would produce the result desired. If those medications don't work, he gradually increases the dosage until it works.
Describe your experience with your nurse at Kaiser Permanente NorCal. (Assigned nurse: Dr. Telles)
All the nursing staff are so welcoming and very attentive to your needs. They always made me feel comfortable.
Describe your experience with Kaiser Permanente NorCal.
Strengths are that both the doctors and the staff are great! They are all a great team. Weaknesses would be the price that Kaiser charges for the procedures. When starting treatment here, it's always wise to get the cost information beforehand
Describe the costs associated with your care under Clemens Grosskinsky at Kaiser Permanente NorCal.
I had most of my care covered by dual coverage. I only completed 2 rounds with 0% coverage which ended up costing around 3500 for doctor visits and around 7-10k in medication
Describe Clemens Grosskinsky's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
n/a
10
Doctor
Clemens Grosskinsky
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
5
Clinic
Kaiser Permanente NorCal
San Ramon
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
NPS
1
NPS
3
Age 30 - 32
6 IUI
Unexplained
European
Income $100K - $199K
Teacher
2nd of 3 Docs
4 IUI With Other Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. G [Grosskinsky] is hard to work with. Sometime he would be super helpful and insightful. Other times he would be harsh in his explanations and bedside manner. He shared his opinions and that last straw we decided not to work with him any longer. ... They [Kaiser] missed an ectopic pregnancy that they thought was a miscarriage and I ended up having to have the tube removed.
They [Kaiser] missed an ectopic pregnancy that they thought was a miscarriage and I ended up having to have the tube removed. ... They are very busy and you don’t see the same dr all the way through. It gets frustrating and doesn’t feel consistent. After over three years of doing treatment there some dr. Still didn’t recognize me ... We started with clinic and after a failed iui resulting in a missed ectopic we went on the injectables
How was your experience with Clemens Grosskinsky at Kaiser Permanente NorCal?
Dr. G is hard to work with. Sometime he would be super helpful and insightful. Other times he would be harsh in his explanations and bedside manner. He shared his opinions and that last straw we decided not to work with him any longer.
What's one piece of advice would you give a prospective patient of Clemens Grosskinsky at Kaiser Permanente NorCal?
Have a hard shell and ask a lot of question. Be prepared for harsh answers.
During treatment, were you treated like a number or a human with Clemens Grosskinsky at Kaiser Permanente NorCal?
At kaiser they didn’t make me feel like a patient. I felt rushed in and out of the office.
Describe the protocols Clemens Grosskinsky used in your cycles at Kaiser Permanente NorCal and their degree of success.
They worked with me for making the schedule I wanted. We started with clinic and after a failed iui resulting in a missed ectopic we went on the injectables.
Describe your experience with Kaiser Permanente NorCal.
They are very busy and you don’t see the same dr all the way through. It gets frustrating and doesn’t feel consistent. After over three years of doing treatment there some dr. Still didn’t recognize me
Describe the costs associated with your care under Clemens Grosskinsky at Kaiser Permanente NorCal.
We had 50% coverage so in the beginning our first few treatments were around $500 for clomid and iui. We then did injections and iui which became more costly at $3000. They seemed reasonable at the time.
What specific things went wrong at Kaiser Permanente NorCal?
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
Describe the specific things that went wrong at Kaiser Permanente NorCal.
They missed an ectopic pregnancy that they thought was a miscarriage and I ended up having to have the tube removed. I also had an issue of medication being order without the explanations for why.
1
Doctor
Clemens Grosskinsky
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
1 of 5
Explained risks
2 of 5
Adaptability
2 of 5
3
Clinic
Kaiser Permanente NorCal
Fremont
NPS
Operations
3 of 5
Scheduling
1 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
2018, Unknown Success
NPS
7
NPS
10
Age 34
1 Fertility Medications
Unexplained
Income $100K - $199K
Business Executive
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Not sure
Our Dr. [Dr. Clemens Grossinsky] Was thorough with all of our options and very personable even gave us some tips to save money. I felt like he cared and answered all of my questions. I think I have found you have to ask a lot of questions because it comes so natural to them dealing with it every day... We started with 50mg of Clomid and timed intercourse. It was our decision as to where we wanted to start and based on expense we chose this first. The 50mg of Clomid didn’t Produce any eggs so we moved right to 100mg and I have 2 follicles ready. We did timed intercourse with trigger shot. We were unsuccessful and when I went back in I had a 4cm cyst so I am Sitting this month out.
The clinic [Kaiser San Francisco] is friendly. You will only see Dr. G if that is the day he is working otherwise it’s another Dr or nurse practitioner and the 2 that I saw were fantastic.... We started with 50mg of Clomid and timed intercourse. It was our decision as to where we wanted to start and based on expense we chose this first. The 50mg of Clomid didn’t Produce any eggs so we moved right to 100mg and I have 2 follicles ready. We did timed intercourse with trigger shot. We were unsuccessful and when I went back in I had a 4cm cyst so I am Sitting this month out.
How was your experience with Clemens Grosskinsky at Kaiser Permanente NorCal?
Our Dr. Was thorough with all of our options and very personable even gave us some tips to save money. I felt like he cared and answered all of my questions. I think I have found you have to ask a lot of questions because it comes so natural to them dealing with it every day
What's one piece of advice would you give a prospective patient of Clemens Grosskinsky at Kaiser Permanente NorCal?
Ask a lot of questions to ensure you fully understand everything that is being explained to you.
During treatment, were you treated like a number or a human with Clemens Grosskinsky at Kaiser Permanente NorCal?
He was thorough in his exploration of everything and trued to relate
Describe the protocols Clemens Grosskinsky used in your cycles at Kaiser Permanente NorCal and their degree of success.
We started with 50mg of Clomid and timed intercourse. It was our decision as to where we wanted to start and based on expense we chose this first. The 50mg of Clomid didn’t Produce any eggs so we moved right to 100mg and I have 2 follicles ready. We did timed intercourse with trigger shot. We were unsuccessful and when I went back in I had a 4cm cyst so I am Sitting this month out.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
Friendly patient thorough
Describe your experience with Kaiser Permanente NorCal.
The clinic is friendly. You will only see Dr. G if that is the day he is working otherwise it’s another Dr or nurse practitioner and the 2 that I saw were fantastic. I was able to be billed for everything and that was nice for financial purposes
7
Doctor
Clemens Grosskinsky
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
5 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente NorCal
San Francisco
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Unsuccessful
NPS
6
NPS
8
Age 35 - 38
2 Fertility Medications
Diminished Ovarian Reserve
Uterine Fibroids
Unexplained
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
3 IUI With Other Docs
Donor Sperm
LGBTQ+
Doesn't Recommend
Neutral
Unsuccessful
He [Dr. Grosskinsky] is blunt and to the point. Lacks compassion but not on purpose. He is old school md practicing old medicine. He is raw and unfiltered. He is up front and no sugar coating. But sometimes truth hurt....He means well...Lack of compassion....Too small, not enough doctors. I feel they [Kaiser Permanente NorCal] have too many patients on there case load. Difficult to get in when you need. It would be nice to have more options of doctors. But its nice love the nurses. I love maria
Too small, not enough doctors. I feel they [Kaiser Permanente NorCal] have too many patients on there case load. Difficult to get in when you need. It would be nice to have more options of doctors. But its nice love the nurses. I love maria...Love love love the nursing staff...He [Dr. Grosskinsky] is blunt and to the point. Lacks compassion but not on purpose. He is old school md practicing old medicine. He is raw and unfiltered. He is up front and no sugar coating. But sometimes truth hurt....
How was your experience with Clemens Grosskinsky at Kaiser Permanente NorCal?
He is blunt and to the point. Lacks compassion but not on purpose. He is old school md practicing old medicine. He is raw and unfiltered. He is up front and no sugar coating. But sometimes truth hurt.
What's one piece of advice would you give a prospective patient of Clemens Grosskinsky at Kaiser Permanente NorCal?
He means well
During treatment, were you treated like a number or a human with Clemens Grosskinsky at Kaiser Permanente NorCal?
Lack of compassion.
Describe the protocols Clemens Grosskinsky used in your cycles at Kaiser Permanente NorCal and their degree of success.
I do not recall
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
Love love love the nursing staff
Describe your experience with Kaiser Permanente NorCal.
Too small, not enough doctors. I feel they have too many patients on there case load. Difficult to get in when you need. It would be nice to have more options of doctors. But its nice love the nurses. I love maria
Describe the costs associated with your care under Clemens Grosskinsky at Kaiser Permanente NorCal.
Covered under medical insurance
What specific things went wrong at Kaiser Permanente NorCal?
  • Failed to call with results
Describe the specific things that went wrong at Kaiser Permanente NorCal.
Na
6
Doctor
Clemens Grosskinsky
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
2 of 5
8
Clinic
Kaiser Permanente NorCal
San Francisco
NPS
Operations
3 of 5
Scheduling
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
2017 - 2018, Unsuccessful
NPS
7
NPS
7
Age 31 - 32
3 IUI
European
Income $100K - $199K
2nd of 3 Docs
1 IUI With Other Docs
Neutral
Neutral
Unsuccessful
He [Clemens Grossinsky] is a little bit eclectic but helps keep things positive and light. I’m performing the IUI he was not the most gentle and my wife experienced a little more discomfort than with the other doctors. I would certainly trust him with further treatments....During treatment he was always very kind, personal and helped us maintain hope for our goal....
Being Kaiser they have requirements that other clinics may not. Like requiring trying without treatment for a year before they will consider you a candidate for treatment. If you have good insurance, the cost is low considering the number of appointments you end up going to and all the medications....Quality Kaiser staff...He [Clemens Grossinsky] is a little bit eclectic but helps keep things positive and light. I’m performing the IUI he was not the most gentle and my wife experienced a little more discomfort than with the other doctors.
How was your experience with Clemens Grosskinsky at Kaiser Permanente NorCal?
He is a little bit eclectic but helps keep things positive and light. I’m performing the IUI he was not the most gentle and my wife experienced a little more discomfort than with the other doctors. I would certainly trust him with further treatments.
What's one piece of advice would you give a prospective patient of Clemens Grosskinsky at Kaiser Permanente NorCal?
Have a sense of humor
During treatment, were you treated like a number or a human with Clemens Grosskinsky at Kaiser Permanente NorCal?
During treatment he was always very kind, personal and helped us maintain hope for our goal.
Describe the protocols Clemens Grosskinsky used in your cycles at Kaiser Permanente NorCal and their degree of success.
Standard
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
Quality Kaiser staff
Describe your experience with Kaiser Permanente NorCal.
Being Kaiser they have requirements that other clinics may not. Like requiring trying without treatment for a year before they will consider you a candidate for treatment. If you have good insurance, the cost is low considering the number of appointments you end up going to and all the medications.
7
Doctor
Clemens Grosskinsky
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
7
Clinic
Kaiser Permanente NorCal
San Francisco
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2017 - 2019, Unsuccessful
NPS
10
NPS
10
Age 32 - 34
Male Factor
Uterine Fibroids
South Asian
Income $50K - $99K
Nurse or HC Services
2nd of 3 Docs
7 IUI With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Unsuccessful
[Dr. Clemens Grosskinsky] will do ultrasound...prescribe me clomid and injection and set me up for another day and time of appt....then IUI...then blood works....He’s a very good Doctor maybe it wasn’t really my time yet. He understand and very patient with me...He had everything checked on me but nothing works. He knows and understand that IVF is something we cannot afford...Been his patient for almost 3 years now but nothing works for me.
They [staff at Kaiser Permanente NorCal] messed up with my appts. sometimes. And there are times that while doing the procedure I feel uncomfortable coz everytime there’s different Nurse or Nurse assistant around.But they’re all professionals...Very clean and welcoming clinic to go in. Receptionist are warm and friendly. Its just awkward that sometimes I would carry the sperm container while going inside since clinic is quit small so as soon as you walk in if there are other patient or couple sitting there they’ll definitely see what your up too.
How was your experience with Clemens Grosskinsky at Kaiser Permanente NorCal?
He’s very good in what he does. Very polite and understanding. Up to the point he even consider my insurance issues. I have been seeing him so many times and was seen by his other colleague Dr.Tan and Dr.Telles. He had everything checked on me but nothing works. He knows and understand that IVF is something we cannot afford.
What's one piece of advice would you give a prospective patient of Clemens Grosskinsky at Kaiser Permanente NorCal?
Be more aggressive interms of treatment especially in my case. Been his patient for almost 3 years now but nothing works for me.
During treatment, were you treated like a number or a human with Clemens Grosskinsky at Kaiser Permanente NorCal?
He’s a very good Doctor maybe it wasn’t really my time yet. He understand and very patient with me.
Describe the protocols Clemens Grosskinsky used in your cycles at Kaiser Permanente NorCal and their degree of success.
My full blast first day I call the clinic for appt. Dr. will do ultrasound prescribe me clomid and injection and set me up for another day and time of appt. then IUI then blood works.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
They messed up with my appts. sometimes. And there are times that while doing the procedure I feel uncomfortable coz everytime there’s different Nurse or Nurse assistant around.But they’re all professionals.
Describe your experience with Kaiser Permanente NorCal.
The clinic in Kaiser San Ramon is the nearest Infertility clinic from where we live. Very clean and welcoming clinic to go in. Receptionist are warm and friendly. Its just awkward that sometimes I would carry the sperm container while going inside since clinic is quit small so as soon as you walk in if there are other patient or couple sitting there they’ll definitely see what your up too.
Describe the costs associated with your care under Clemens Grosskinsky at Kaiser Permanente NorCal.
My insurance is under my employer. I pay copays but interms of medications I already max out the lifetime amount my insurance can pay for my meds specifically for Infertility clinic. But procedures and doctors fee I pay copays only.
Describe Clemens Grosskinsky's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
No comment. I just did couple of IUI.
What specific things went wrong at Kaiser Permanente NorCal?
  • Lost appointments
  • Failed to order appropriate test
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Kaiser Permanente NorCal.
It only happen twice they schedule wrong procedure and mistaken my appt.time
10
Doctor
Clemens Grosskinsky
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente NorCal
San Francisco
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Unsuccessful
NPS
8
NPS
8
Age 36 - 37
3 IUI
Unexplained
European
Income $100K - $199K
Graphic Designer
1st of 2 Docs
1 IUI With Other Docs
Neutral
Neutral
Unsuccessful
Dr. G was straightforward, helpful, and positive about our chances. He clearly explained our risks and was sympathetic when we needed to cancel one round due to unforseen circumstances. He helped us by recommending Alto pharmacy for quick and cheaper medications...[new patient advice] Definitely don't take his humor too seriously and don't be afraid to ask questions or any clarification on anything.
Kaiser has an easy to use portal for patient information and scheduling. I never waited long for appointments and lab work could be done at any Kaiser, not just the clinic. I was able to schedule some IUIs on Saturdays which was convenient. Even though I might see different doctors, nurses, or people in training, everyone I met seemed competent and polite.
How was your experience with Clemens Grosskinsky at Kaiser Permanente NorCal?
Dr. G was straightforward, helpful, and positive about our chances. He clearly explained our risks and was sympathetic when we needed to cancel one round due to unforseen circumstances. He helped us by recommending Alto pharmacy for quick and cheaper medications. He seemed a bit old school, making some assumptions about my husband and I that I just laughed off, because with Kaiser I know that I'd usually have another RE the next cycle or the next appointment.
What's one piece of advice would you give a prospective patient of Clemens Grosskinsky at Kaiser Permanente NorCal?
Definitely don't take his humor too seriously and don't be afraid to ask questions or any clarification on anything.
During treatment, were you treated like a number or a human with Clemens Grosskinsky at Kaiser Permanente NorCal?
Kaiser has a cost effective but batch like way of shuffling patients through, but Dr. G remembered personal details enough to chat from appointment to appointment.
Describe your experience with Kaiser Permanente NorCal.
Kaiser has an easy to use portal for patient information and scheduling. I never waited long for appointments and lab work could be done at any Kaiser, not just the clinic. I was able to schedule some IUIs on Saturdays which was convenient. Even though I might see different doctors, nurses, or people in training, everyone I met seemed competent and polite.
8
Doctor
Clemens Grosskinsky
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Kaiser Permanente NorCal
San Ramon
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5

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