Rated 7.5
Strongly recommend: 39%Neutral: 22%Don't recommend: 39%7.5
39% strongly recommend
36 reviews
Humanity
7.6
7.6
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
7.7
7.7
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
4.8
4.8
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.7
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U of MN Twin Cities
Residency
U. of Michigan
Fellowship
U. of Vermont

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Colleen Casey works in 1 office at

Center for Reproductive Medicine of Minnesota
Rated 7.5
Strongly recommend: 54%Neutral: 21%Don't recommend: 25%7.5

Explore Clinic
Minneapolis
2828 Chicago Ave. S. Suite #400
Minneapolis, MN 55407

36 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
6
NPS
7
Age 27 - 28
1 IVF
1 Embryo Freezing
Unexplained
European
Income $50K - $99K
Teacher
Only Doc Seen
Fertility Medications With Other Docs
Doesn't Recommend
Neutral
Successful
Dr. Casey was always compassionate to us and would explain and answer questions we had. She isn't, however, overly warm in her demeanor and won't go out of her way to explain things unless you ask a lot of questions. Of our retrieval and three transfers, only one of the procedures was performed by her (though we trusted the other dr's at the clinic with our care). In the end, we chose Dr. Casey because we felt she would help us reach our goal of a successful pregnancy not because of her bed-side manner.
We chose this [Center for Reproductive Medicine of Minnesota] clinic for its strong success rates of treatments resulting in live births. They are well organized and pass the information along between departments well. It was typically pretty easy to get an appointment at a time that worked for us (though new patient appointments and meetings with your dr. can be scheduled out for months!!). A weakness we felt was that the clinic didn't seem overly eager to go beyond the standard procedures (especially when these weren't working for us). I suggested a few tests but was told that the clinic doesn't offer them. We would have liked more support with diagnosing our unexplained infertility.
How was your experience with Colleen Casey at Center for Reproductive Medicine of Minnesota?
Dr. Casey was always compassionate to us and would explain and answer questions we had. She isn't, however, overly warm in her demeanor and won't go out of her way to explain things unless you ask a lot of questions. Of our retrieval and three transfers, only one of the procedures was performed by her (though we trusted the other dr's at the clinic with our care). In the end, we chose Dr. Casey because we felt she would help us reach our goal of a successful pregnancy not because of her bed-side manner.
What's one piece of advice would you give a prospective patient of Colleen Casey at Center for Reproductive Medicine of Minnesota?
Do your own research ahead of speaking with her and come prepared with LOTS of questions.
Describe the protocols Colleen Casey used in your cycles at Center for Reproductive Medicine of Minnesota and their degree of success.
Egg retrieval followed by a fresh transfer (failed). Frozen transfer two months later with a standard protocol (estrace, baby aspirin, progesterone in oil) which resulted in a miscarriage at 8 weeks. Tried a second frozen transfer, this time adding a two-week course of doxycycline to address potential endometritis which was successful.
Describe your experience with the nursing staff at Center for Reproductive Medicine of Minnesota.
We worked with many different nurses. They were always kind and typically took the time to explain what they were doing. It would have been nice to have a nurse we met with more consistently to establish a relationship.
Describe your experience with Center for Reproductive Medicine of Minnesota.
We chose this clinic for its strong success rates of treatments resulting in live births. They are well organized and pass the information along between departments well. It was typically pretty easy to get an appointment at a time that worked for us (though new patient appointments and meetings with your dr. can be scheduled out for months!!). A weakness we felt was that the clinic didn't seem overly eager to go beyond the standard procedures (especially when these weren't working for us). I suggested a few tests but was told that the clinic doesn't offer them. We would have liked more support with diagnosing our unexplained infertility.
Describe Colleen Casey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Center for Reproductive Medicine of Minnesota.
Since our embryos were untested, Dr. Casey left this up to us. We transferred a single embryo for our first two transfers and opted to transfer two embryos for our third transfer.
6
Doctor
Colleen Casey
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
2 of 5
7
Clinic
Center for Reproductive Medicine of Minnesota
Minneapolis
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2021, Successful
NPS
10
NPS
10
Age 32 - 36
1 IVF
Male Factor
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
IUI With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Dr. Casey understood right off the bat that I’m very “type a” and need to know every little detail. She explained the entire process and even drew pictures. Infertility treatments are a very confusing process and she explained it all in an easily understood way...My husband and I wanted to transfer two embryos, but during my first pregnancy I had severe Hyperemesis Gravidarum and Preeclampsi, so they talked us out of an even higher risk pregnancy
They were very good with communication. Also, if I had a question (I had lots!), they knew exactly who to send me to to answer the question. They were also very friendly in every interaction I had with them...My interactions [with the Center for Reproductive Medicine nurses] were mostly over the phone, but they were all great...Medications were about $4000 and the rest of the cycle was about $14,000
How was your experience with Colleen Casey at Center for Reproductive Medicine of Minnesota?
Dr. Casey understood right off the bat that I’m very “type a” and need to know every little detail. She explained the entire process and even drew pictures. Infertility treatments are a very confusing process and she explained it all in an easily understood way
What's one piece of advice would you give a prospective patient of Colleen Casey at Center for Reproductive Medicine of Minnesota?
She is very direct, which is so amazing. She doesn’t sugar coat, but at the same time, she has great caring bedside manner
During treatment, were you treated like a number or a human with Colleen Casey at Center for Reproductive Medicine of Minnesota?
I had my first consult with Dr. Casey in 2017. It was a very emotional process for me and I distinctly remember crying in her office during the consultation. She was very caring and understanding and helped me come to terms with our infertility struggle
Describe the protocols Colleen Casey used in your cycles at Center for Reproductive Medicine of Minnesota and their degree of success.
I was on oral birth control pills for 3 weeks, then started my stimulation medications. I was on 75 units of Menopur and 900 IU of Follistim for 10 days. 250mcg of Ganirelix was added in and I did a double Ovidrel trigger. I was monitored this whole time as well with ultrasounds. I remember being at my ultrasound on a Friday and was told to come back Monday. Knowing my body, I advocated for a Saturday appointment- not wanting to miss my small window to trigger. I came in the next day and sure enough, was told to trigger Sunday night! I had previously gone through 8 IUI cycles (7 unsuccessfully) and I learned through those to advocate for myself more. 36 hours after my trigger shots, I went in for my egg retrieval. There were 25 eggs retrieved, 18 of which were mature. After 5 days, we needed up with 11 embryos. We transferred 1 on day 5, and she is currently 7 weeks old!
Describe your experience with the nursing staff at Center for Reproductive Medicine of Minnesota.
My interactions were mostly over the phone, but they were all great!
Describe your experience with Center for Reproductive Medicine of Minnesota.
They were very good with communication. Also, if I had a question (I had lots!), they knew exactly who to send me to to answer the question. They were also very friendly in every interaction I had with them
Describe your experience with your monitoring appointments at Center for Reproductive Medicine of Minnesota.
My work schedule isn’t very flexible, so I had a hard time with the appointments. That being said, CRM did their best in accommodating me and my hectic work schedule.
Describe the costs associated with your care under Colleen Casey at Center for Reproductive Medicine of Minnesota.
Medications were about $4000 and the rest of the cycle was about $14,000
Describe Colleen Casey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Center for Reproductive Medicine of Minnesota.
My husband and I wanted to transfer two embryos, but during my first pregnancy I had severe Hyperemesis Gravidarum and Preeclampsi, so they talked us out of an even higher risk pregnancy
10
Doctor
Colleen Casey
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Center for Reproductive Medicine of Minnesota
Minneapolis
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 40 - 41
2 IVF
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Colleen Casey] was very thorough in our initial consultation...was a matter of fact, no bs, tells you how it is and what your chances are with scientific research to back it up... I walked in with tears and ended up smiling and laughing during our consultation...We did ICSI and PGS...the doctor you consult with may or may not do your egg retrieval and transfer
some of the nurses [at Center for Reproductive Medicine of Minnesota] got frustrated with me at my visits because I was always the one with a notebook and pen...the doctor you consult with may or may not do your egg retrieval and transfer... the lab is in house! The only time we experienced outside labs was with PGS...The total for both rounds of IVF cost us $45,000
How was your experience with Colleen Casey at Center for Reproductive Medicine of Minnesota?
I remember the day we went in for our consultation with Dr. Casey. I walked in with tears and ended up smiling and laughing during our consultation. The reason why my husband and I liked her so much from that moment was that she was a matter of fact, no bs, tells you how it is and what your chances are with scientific research to back it up. This is exactly what we were looking for. We didn’t need a doctor who was going to hug us, cry with us, and lead us down a road with unclear expectations.
What's one piece of advice would you give a prospective patient of Colleen Casey at Center for Reproductive Medicine of Minnesota?
Go into your consultation with questions and know you'll receive direct answers.
During treatment, were you treated like a number or a human with Colleen Casey at Center for Reproductive Medicine of Minnesota?
She was very thorough in our initial consultation and exactly what we were looking for in a doctor. She's not going to hug you or cry with you, but she'll give you her honest opinion and scientific research when asking her questions.
Describe the protocols Colleen Casey used in your cycles at Center for Reproductive Medicine of Minnesota and their degree of success.
Menopur 150iu, Gonal F 300 iu, Ganirelix 250 mcg, HCG 10,000 units We did ICSI and PGS
Describe your experience with the nursing staff at Center for Reproductive Medicine of Minnesota.
My wish was that CRM designated a nurse to you instead of seeing and talking to a different nurse at each visit/phone call. I advise everyone to be your own advocate wherever you choose to go. I could tell some of the nurses got frustrated with me at my visits because I was always the one with a notebook and pen in hand and questioning everything. I tracked every lab, ultrasound, and every bit of information I was given and compared notes at each appointment. As a patient in any medical setting, I believe it’s your job to advocate for yourself and not be naive and rely on a medical team to have your best interest in mind.
Describe your experience with Center for Reproductive Medicine of Minnesota.
At first I didn't realize the doctor you consult with may or may not do your egg retrieval and transfer. The doctors rotate since this is a 24/7 type of procedure happening. I don't recall this being communicated to me, but had a good experience with the doctors that ended up doing my 2 retrievals and 1 transfer. It would be nice if the nurses showed some compassion since this is such an emotional experience. I love that the lab is in house! The only time we experienced outside labs was with PGS.
Describe the costs associated with your care under Colleen Casey at Center for Reproductive Medicine of Minnesota.
The total for both rounds of IVF cost us $45,000 out of pocket.
What specific things went wrong at Center for Reproductive Medicine of Minnesota?
  • Provided conflicting information
Describe the specific things that went wrong at Center for Reproductive Medicine of Minnesota.
Again, be your own advocate. I was frustrated a few times with the front desk after being told by Dr. Casey and a nurse to book an appointment at checkout. On more than one occasion, the front desk scheduler told me there were no available appointments and that I would go on a waiting list. (these are time-sensitive appointments and a waitlist is unacceptable. I called the nurse line and the nurse ended up booking the appointments.
10
Doctor
Colleen Casey
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Center for Reproductive Medicine of Minnesota
Minneapolis
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 34 - 35
1 IVF
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Casey was very open and explained our treatment plan well in depth. Never once did we ever question what was going to happen. She really made you feel like you were her only couple she was working with...She was always available to answer any questions and really made us feel comfortable while under her care...made sure to review our information before meeting with us so we always felt she really took the time to understands get patient's situations.
Overall I feel like the [Center for Reproductive Medicine of Minnesota] clinic does a really good job at handling all aspects of their business...I never felt forgotten in a sea of people...the nurses are the main points of contact if there are any questions or anything, they really do a great job at making sure that you understand everything...show a lot of compassion towards their patients
How was your experience with Colleen Casey at Center for Reproductive Medicine of Minnesota?
Dr. Casey was very open and explained our treatment plan well in depth. Never once did we ever question what was going to happen. She really made you feel like you were her only couple she was working with.
What's one piece of advice would you give a prospective patient of Colleen Casey at Center for Reproductive Medicine of Minnesota?
Don't be afraid to ask questions. That is what she is there for. Just know that your treatment plan well be explained in depth and you'll feel and know that she truly cares about your outcome(s).
During treatment, were you treated like a number or a human with Colleen Casey at Center for Reproductive Medicine of Minnesota?
She was always available to answer any questions and really made us feel comfortable while under her care. She always made sure to review our information before meeting with us so we always felt she really took the time to understands get patient's situations.
Describe the protocols Colleen Casey used in your cycles at Center for Reproductive Medicine of Minnesota and their degree of success.
I was under another doctor's care at the same office my first round of IVF and with how that cycle turned out, we decided to proceed with the same. I was on an antagonist protocol. I did Lupron 20 units then 5a day, menopur 150 units a day and then follistim 225 units a day. I also added in ganirelix for 5 days. I stimmed for 9 days and then had retrieval.
Describe your experience with the nursing staff at Center for Reproductive Medicine of Minnesota.
Since the nurses are the main points of contact if there are any questions or anything, they really do a great job at making sure that you understand everything and that you don't feel stupid for asking so many questions. They really do show a lot of compassion towards their patients which is so important when you're dealing with couples going through infertility.
Describe your experience with Center for Reproductive Medicine of Minnesota.
Overall I feel like the clinic does a really good job at handling all aspects of their business. I never had an experience where something wasn't handled properly. They are very organized with everything and I felt when I needed any information or documents I was able to get it in a timely manner.
Describe your experience with your monitoring appointments at Center for Reproductive Medicine of Minnesota.
Since I live over 2 hours away from the clinic they were very accommodating with the time that I'd like to be there for my appointments. They do have a window of I believe four hours that monitoring has to be done in, but I never felt like it couldn't get in when it wasn't convenient for me. I felt that the appointments went very smoothly. Most of the time there weren't many people in the waiting room. I never felt forgotten in a sea of people.
Describe the costs associated with your care under Colleen Casey at Center for Reproductive Medicine of Minnesota.
For monitoring, retrieval AMD frozen embryo transfer we were upwards of$18,000 and then with our genetic testing was an addition $6,000.
10
Doctor
Colleen Casey
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Center for Reproductive Medicine of Minnesota
Minneapolis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
5
NPS
4
Age 30 - 31
3 IUI
European
Black or African-American
Income $100K - $199K
Teacher
Only Doc Seen
Donor Sperm
LGBTQ+
Doesn't Recommend
Doesn't Recommend
Successful
I enjoyed my initial consult meeting with her [Dr. Colleen Casey]. She was straight to the point and not phased that we were a same sex couple. But I never saw her again. I was shuffled around between nurses and techs. If I called with a question or the nurses were on a fence if we should go forward on a cycle, the nurses would reach out to her and then get back to me...She’s very knowledgeable and thoroughly explained how we would proceed with IUI. I just wish she was more hands on with patients who aren’t doing IVF.
I was shuffled around between nurses and techs [at Center for Reproductive Medicine of Minnesota]...The clinic is very IVF focused, and I would trust them if we needed to go that route. Just be prepared to be treated like a second class citizen if you’re doing other treatments...The first time I went in for the vaginal ultrasound, the tech did the inspection and the nurse came it to give me the prescription for Ovidrel and letrozole. I asked her what they saw on the ultrasound and she seemed annoyed that she had to stop and explain something. The other nurses were great and optimistic. I just wish they explained more. For example never told me how many follicles or what size unless I asked.
How was your experience with Colleen Casey at Center for Reproductive Medicine of Minnesota?
I was impressed with my one actual interaction with her. She’s very knowledgeable and thoroughly explained how we would proceed with IUI. I just wish she was more hands on with patients who aren’t doing IVF.
What's one piece of advice would you give a prospective patient of Colleen Casey at Center for Reproductive Medicine of Minnesota?
Be prepared to never see her beyond your consult
During treatment, were you treated like a number or a human with Colleen Casey at Center for Reproductive Medicine of Minnesota?
I enjoyed my initial consult meeting with her. She was straight to the point and not phased that we were a same sex couple. But I never saw her again. I was shuffled around between nurses and techs. If I called with a question or the nurses were on a fence if we should go forward on a cycle, the nurses would reach out to her and then get back to me. The clinic is very IVF focused, and I would trust them if we needed to go that route. Just be prepared to be treated like a second class citizen if you’re doing other treatments.
Describe the protocols Colleen Casey used in your cycles at Center for Reproductive Medicine of Minnesota and their degree of success.
I chose the medicated IUI route because of the higher odds. I appreciated being able to choose. We used letrozole CD 3-5 and Ovidrel when instructed after the second ultrasound.
Describe your experience with the nursing staff at Center for Reproductive Medicine of Minnesota.
The first time I went in for the vaginal ultrasound, the tech did the inspection and the nurse came it to give me the prescription for Ovidrel and letrozole. I asked her what they saw on the ultrasound and she seemed annoyed that she had to stop and explain something. The other nurses were great and optimistic. I just wish they explained more. For example never told me how many follicles or what size unless I asked.
Describe your experience with Center for Reproductive Medicine of Minnesota.
The front office staff has no personality and is short with everyone in line. I appreciate the the signs in the lobby asking that patients don’t bring children. Everything is clean and professional. I appreciate the free garage parking. The andrology lab down the hall is incredibly organized, professional, and has a lovely staff.
Describe the costs associated with your care under Colleen Casey at Center for Reproductive Medicine of Minnesota.
I thankfully have some limited fertility coverage, so I only had to pay up to my deductible and all the costs associated with sperm. I think each cycle of actual treatment (minus sperm) was billed around $1200.
What specific things went wrong at Center for Reproductive Medicine of Minnesota?
  • Provided conflicting information
Describe the specific things that went wrong at Center for Reproductive Medicine of Minnesota.
There were a couple times where a nurse would make a call about when to trigger and then after they consulted with Dr Casey would call frantically to order something different. If this cycle hadn’t worked, we were planning on switching to a different clinic.
5
Doctor
Colleen Casey
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
4
Clinic
Center for Reproductive Medicine of Minnesota
Minneapolis
NPS
Operations
2 of 5
Scheduling
1 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 31
European
Income $50K - $99K
Teacher
3rd of 3 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Casey is warm and friendly. She hasn’t sugar coated any part of our process here at CRM. She made sure we left feeling like we had all of our questions answered. She has a calm presence to her that makes the whole process so much better. I knew if we needed any questions answered she would be able to answer them or find us the answers we needed.
We have had nothing but enjoyable experiences so far with all of our appointments [at Center for Reproductive Medicine of Minnesota]. The women at the front desk are always friendly. Everyone we have worked with up to this point has exceeded our expectations. I don’t just feel like another patient, I feel like I actually matter. And when you are to this point in level of treatment that is very important.
How was your experience with Colleen Casey at Center for Reproductive Medicine of Minnesota?
Dr. Casey is warm and friendly. She hasn’t sugar coated any part of our process here at CRM. She made sure we left feeling like we had all of our questions answered. She has a calm presence to her that makes the whole process so much better. I knew if we needed any questions answered she would be able to answer them or find us the answers we needed.
What's one piece of advice would you give a prospective patient of Colleen Casey at Center for Reproductive Medicine of Minnesota?
Go into the appointment knowing that you’ll be able to ask anything, not feel judged and you’ll leave knowing you are in great hands. I was very nervous before our first appointment- but after I left knowing we made the right decision.
During treatment, were you treated like a number or a human with Colleen Casey at Center for Reproductive Medicine of Minnesota?
Dr. Casey was so friendly when we first met her! She was so understanding of why we’re finally here and explained all of our options to us. She made sure we were welcomed from the very beginning. I was actually scheduled at another clinic- did not get a good vibe and switched to CRM and could not be happier with our choice!
Describe the protocols Colleen Casey used in your cycles at Center for Reproductive Medicine of Minnesota and their degree of success.
I am currently at the start of my treatment plan. We are doing IVF.
Describe your experience with the nursing staff at Center for Reproductive Medicine of Minnesota.
Every nurse we have been in contact with has been nothing short of incredible. They are welcoming, gentle with their words, and make sure we have all of our questions answered. They are always friendly- no matter if it is a simple blood draw or a bigger procedure like an ultrasound. They all make me feel so comfortable here.
Describe your experience with Center for Reproductive Medicine of Minnesota.
We have had nothing but enjoyable experiences so far with all of our appointments. The women at the front desk are always friendly. Everyone we have worked with up to this point has exceeded our expectations. I don’t just feel like another patient, I feel like I actually matter. And when you are to this point in level of treatment that is very important.
Describe the costs associated with your care under Colleen Casey at Center for Reproductive Medicine of Minnesota.
Our treatment is cost around $11,000
Describe Colleen Casey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Center for Reproductive Medicine of Minnesota.
We have not gotten to this point of our treatment plan.
10
Doctor
Colleen Casey
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Center for Reproductive Medicine of Minnesota
Minneapolis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Successful
NPS
8
NPS
10
Age 40 - 43
5 IUI
Male Factor
Unexplained
European
Income $100K - $199K
Only Doc Seen
IVF With Other Docs
Neutral
Strongly Recommends
Successful
Given my age (over 40) Dr. Casey was willing to transfer two embryos, which is what I wanted. ... Dr. Casey is knowledgeable, direct, and takes the time to explain things in detail. She always went over our questions, even when we asked the same thing twice, or wanted things diagrammed or drawn out to understand them. She was also really pleasant when doing actual procedures with us. However, I would not say there was a true sense of warmth or investment in us as a couple, beyond just as patients.
The clinic is well organized, well staffed, and extremely efficient. It is a pleasant environment, but I would not describe it as a warm environment - similar to the staff. What I liked most about it (other than the fact that I had a successful treatment) is that they are open early, so I could get a lot of my appointments done before heading in to work, and that they are super responsive on the phone, which is very useful.
How was your experience with Colleen Casey at Center for Reproductive Medicine of Minnesota?
Dr. Casey is knowledgeable, direct, and takes the time to explain things in detail. She always went over our questions, even when we asked the same thing twice, or wanted things diagrammed or drawn out to understand them. She was also really pleasant when doing actual procedures with us. However, I would not say there was a true sense of warmth or investment in us as a couple, beyond just as patients. That is find I think, but it did not necessarily match my expectations before coming to this clinic. However, going back for a second treatment now, after a successful IVF pregnancy, I just know what to expect and it does not bother me. I appreciate even more Dr. Casey's matter of fact manner and her ability to help us cut through our own wishy-washiness. For instance, we were hemming and hawing about doing another IVF treatment right away, and asked whether we should maybe try naturally or try another IUI. She did not tell us what to do obviously, but quoted us some statistics that clarified where our chances stand. So I found that useful - no coddling, but rather straight information.
What's one piece of advice would you give a prospective patient of Colleen Casey at Center for Reproductive Medicine of Minnesota?
Come with questions, make sure you call if you think of anything else (because either she or her nurses will call back, which is always nice and useful); and finally, do not expect a super warm and engaged doctor - just a straightforward, knowledgeable, professional one.
During treatment, were you treated like a number or a human with Colleen Casey at Center for Reproductive Medicine of Minnesota?
I usually try not to pick the middle of a scale on a question, but this really was in the middle - not quite like a number, not quite like a human either. The clinic has no warm atmosphere, but it's not super clinical either. It's just "this is all business, and our business is these treatments", but it's not "our business is trying to grow families", if you see the distinction. In any case, they know their treatments, and it worked, so heck, I am happy!!
Describe your experience with the nursing staff at Center for Reproductive Medicine of Minnesota.
The nursing staff was always super well prepared and organized for whatever needed to happen - and there were so many appointments and pieces of the treatment, that I was always grateful for that (as I often had a hard time keeping track of things). However, much like Dr. Casey and the clinic overall, there was little warmth that showed through in our interactions. This was strange to me in the beginning, as it did not match my expectations. Going back for a second IVF treatment now, I know what to expect and it does not bother me much. I also realized something else: that if I ask more personal questions, nursing staff will often respond in kind - in fact, at my last appointment, I found out that one of the nurses I was always weary of because she always seemed to me to be annoyed, in fact has twins born as a result of IVF at this clinic, and she talked freely and warmly about it to me when I asked. So that just shows me that the staff follows a very business-like, rather cool, protocol with patients for reasons they must think are very good, and I will leave it at that.
Describe your experience with Center for Reproductive Medicine of Minnesota.
The clinic is well organized, well staffed, and extremely efficient. It is a pleasant environment, but I would not describe it as a warm environment - similar to the staff. What I liked most about it (other than the fact that I had a successful treatment) is that they are open early, so I could get a lot of my appointments done before heading in to work, and that they are super responsive on the phone, which is very useful.
Describe Colleen Casey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Center for Reproductive Medicine of Minnesota.
Given my age (over 40) Dr. Casey was willing to transfer two embryos, which is what I wanted.
8
Doctor
Colleen Casey
NPS
Humanity
3 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Center for Reproductive Medicine of Minnesota
Minneapolis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2015 - 2019, Successful
NPS
10
NPS
10
Age 39 - 43
3 IVF
Unexplained
European
Black or African-American
Only Doc Seen
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Colleen Casey] is a straight talker...She's quick and efficient so have a list of questions ready. She will answer and if you don't have any ready you will feel like you are wasting time...able to focus on me and my personal health. Able to make recommendations for my specific conditions...She was able to recommend supplements that vastly improved egg quality for me and was able to steer me away from other ideas that weren't supported by science.
For me strengths [at Center for Reproductive Medicine of Minnesota] were it's close to home and has free parking. Weakness I feel like in the time I was going it got super busy. Toward the end I felt like some of the delay in treatment was due to the fact they had so many patients. I suppose that speaks to the quality of service, but sometimes it was frustrating because of course I wanted the treatment yesterday by the time I started.
How was your experience with Colleen Casey at Center for Reproductive Medicine of Minnesota?
She is a straight talker that didn't shy away from though questions. She was able to recommend supplements that vastly improved egg quality for me and was able to steer me away from other ideas that weren't supported by science.
What's one piece of advice would you give a prospective patient of Colleen Casey at Center for Reproductive Medicine of Minnesota?
She's quick and efficient so have a list of questions ready. She will answer and if you don't have any ready you will feel like you are wasting time.
During treatment, were you treated like a number or a human with Colleen Casey at Center for Reproductive Medicine of Minnesota?
Straight talk about women my age going through these procedures, but also able to focus on me and my personal health. Able to make recommendations for my specific conditions and things that may help or things/crazy internet ideas that just weren't scientifically supported.
Describe the protocols Colleen Casey used in your cycles at Center for Reproductive Medicine of Minnesota and their degree of success.
I don't remember any of the details, but I know during one of the three cycles they upped my medications. On the third cycle I was able to negotiate the ultrasounds and reduce the number. This really helped the whole process to be a bit more affordable and also saved me making so many appointments so I didn't have to miss work.
Describe your experience with the nursing staff at Center for Reproductive Medicine of Minnesota.
Theresa was my favorite. I remember liking the entire staff and I always worked with different nurses. Everyone was friendly and able to answer questions. They always returned my calls in a timely manner.
Describe your experience with Center for Reproductive Medicine of Minnesota.
For me strengths were it's close to home and has free parking. Weakness I feel like in the time I was going it got super busy. Toward the end I felt like some of the delay in treatment was due to the fact they had so many patients. I suppose that speaks to the quality of service, but sometimes it was frustrating because of course I wanted the treatment yesterday by the time I started.
Describe the costs associated with your care under Colleen Casey at Center for Reproductive Medicine of Minnesota.
About $20,000/cycle including medications. IVF + PGS + ICSI + FET
Describe Colleen Casey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Center for Reproductive Medicine of Minnesota.
I was prepared to get a sermon. In the end I was just asked what I wanted. I never had more than 2 PGS tested embryos and each time I elected a single.
10
Doctor
Colleen Casey
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Center for Reproductive Medicine of Minnesota
Minneapolis
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2016 - 2019, Successful
NPS
4
NPS
5
Age 34 - 37
1 IUI
European
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
3 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Successful
I did not feel that with my specific diagnosis’, communication, treatment modifications were made or evaluated on a per cycle basis. Treatment modification suggestions came from me and not the doctor [Dr. Casey].... Approachable and friendly. Easy to get follow-up appointments and willing to talk over the phone.... I had OHSS but was not taken seriously, I had to beg to be seen and treated.
Front desk staff [Ctr for Repro Med of MN], phlebotomist, and some nurses not very friendly and treat you like a number. When something is going on medically different, it’s hard to communicate with staff and hard to hear back from them or hard to feel like you’re being taken seriously.... Just sometimes failure to follow through with what they said they would do. You feel like you are bothering them if you have questions. They failed to call with beta results and call in prescriptions. I had to call a couple times to request them again.
How was your experience with Colleen Casey at Center for Reproductive Medicine of Minnesota?
Approachable and friendly. Easy to get follow-up appointments and willing to talk over the phone. Does not think outside the box or suggest alternative/Chinese medicine to help. Supplements are never discussed and not taken seriously, outside of take a prenatal.
What's one piece of advice would you give a prospective patient of Colleen Casey at Center for Reproductive Medicine of Minnesota?
Be your own advocate and do your research.
During treatment, were you treated like a number or a human with Colleen Casey at Center for Reproductive Medicine of Minnesota?
I did not feel that with my specific diagnosis’, communication, treatment modifications were made or evaluated on a per cycle basis. Treatment modification suggestions came from me and not the doctor. I do not feel that treatment outside of prescribed medications (eg. diet modifications, supplements, Chinese medicine, etc.) were taken seriously when brought up by me. I had OHSS but was not taken seriously, I had to beg to be seen and treated.
Describe the protocols Colleen Casey used in your cycles at Center for Reproductive Medicine of Minnesota and their degree of success.
Gonal-f 75 Femara 5 Orividrel trigger Progesterone
Describe your experience with the nursing staff at Center for Reproductive Medicine of Minnesota.
Treat you like a number. Most do not talk to you about anything other than treatment. Once, a nurse completely missed that there was fluid still in my uterus on cd10. I had to tell her what the ultrasound tech said.
Describe your experience with Center for Reproductive Medicine of Minnesota.
Front desk staff, phlebotomist, and some nurses not very friendly and treat you like a number. When something is going on medically different, it’s hard to communicate with staff and hard to hear back from them or hard to feel like you’re being taken seriously.
Describe the costs associated with your care under Colleen Casey at Center for Reproductive Medicine of Minnesota.
I don’t remember. A list was provided at the beginning of treatment what my ins covered with IUIs.
Describe Colleen Casey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Center for Reproductive Medicine of Minnesota.
NA
What specific things went wrong at Center for Reproductive Medicine of Minnesota?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Center for Reproductive Medicine of Minnesota.
Just sometimes failure to follow through with what they said they would do. You feel like you are bothering them if you have questions. They failed to call with beta results and call in prescriptions. I had to call a couple times to request them again.
4
Doctor
Colleen Casey
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
2 of 5
5
Clinic
Center for Reproductive Medicine of Minnesota
Minneapolis
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
9
NPS
9
Age 31 - 32
2 IVF
Unexplained
European
Income $100K - $199K
Only Doc Seen
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
We ended up completing two rounds of IVF (fresh transfers) and one FET with her [Dr. Colleen Casey], and I feel like she was genuinely happy for us when we finally had success (after our third round). She was also very sympathetic when our first two rounds were unsuccessful - one being a chemical pregnancy, and the other an ectopic pregnancy...Overall, she was very warm, knowledgeable, and motivated to help us succeed...
FET #1 [at Center for Reproductive Medicine of Minnesota]: After ectopic pregnancy, we decided to do PGS testing on our 10 frozen embryos. 7 came back normal...Most of the nurses were very friendly and warm...Weaknesses: This is more of a personal preference, but I wish you could see your own doctor for more of the procedures (egg retrievals/embryo transfers) rather than whoever is on rotation for the week. It would be nice to touch base with your doctor more often, but she did make herself available by phone when we had questions specifically for her. They also don't call with test results other than pregnancy tests.
How was your experience with Colleen Casey at Center for Reproductive Medicine of Minnesota?
Dr. Casey was very friendly during our first meeting. Based on my prior testing, treatment and overall diagnosis from my OB, she was confident that we would have success with IVF within a couple rounds. During what turned out to be three rounds of IVF, she was supportive during our low points (chemical pregnancy and ectopic pregnancy) and still very encouraging and hopeful that we would have a baby. She never made us feel rushed, but I do feel that you had to come prepared with questions, otherwise the meetings would be very short. Overall, she was very warm, knowledgeable, and motivated to help us succeed.
What's one piece of advice would you give a prospective patient of Colleen Casey at Center for Reproductive Medicine of Minnesota?
Do your research and come prepared with questions! She is a wealth of information, but you need to know what to ask.
During treatment, were you treated like a number or a human with Colleen Casey at Center for Reproductive Medicine of Minnesota?
We ended up completing two rounds of IVF (fresh transfers) and one FET with her, and I feel like she was genuinely happy for us when we finally had success (after our third round). She was also very sympathetic when our first two rounds were unsuccessful - one being a chemical pregnancy, and the other an ectopic pregnancy. She personally called my OB to refer me back for treatment of the ectopic. When we returned for another round, she was very patient and took time to answer our very long list of questions. This helped to alleviate some of my concerns about another negative outcome occurring.
Describe the protocols Colleen Casey used in your cycles at Center for Reproductive Medicine of Minnesota and their degree of success.
IVF #1 (antagonist protocol): Gonal-F: 250 units starting Menopur: 75 units Ganirelix Lupron for trigger shot due to increased risk for OHSS Endometrin inserts before transfer (1 insert 3x/day) Ended up decreasing Gonal-F during stimulation due to overstimulation. By the end, they lowered me to 75 units (lowest dose per their standards). This resulted in 27 eggs, most appearing mature, but only 10 fertilized (not using ICSI). Ended up with one viable morula to transfer on day 5. No embryos left to freeze. Transfer resulted in a chemical pregnancy. IVF #2 (antagonist protocol): Same as above except Gonal-F was kept at 75 units the entire time. They wanted a lower/slower stim cycle in hopes of better quality embryos. 19 eggs retrieved, 18 mature, 11 viable blasts. Fresh transferred top graded embryo, and froze the remaining 10. This resulted in an ectopic pregnancy. FET #1: After ectopic pregnancy, we decided to do PGS testing on our 10 frozen embryos. 7 came back normal. Lupron: 20 units for 10 days, then 5 units for another 10 days Estrace: Started at 1x/day then ramped up to 3x/day Endometrin: 1 insert 3x/day Baby aspirin 1x/day Transferred 1 euploid frozen embryo that resulted in a healthy pregnancy and live birth.
Describe your experience with the nursing staff at Center for Reproductive Medicine of Minnesota.
Most of the nurses were very friendly and warm. My favorite was Theresa A.! Dori was also very nice. They always ensured that we had our prescriptions faxed over to the pharmacy on time, and called back same day for most of my questions.
Describe your experience with Center for Reproductive Medicine of Minnesota.
Strengths: Success rates, knowledgeable staff, very organized with their information. Weaknesses: This is more of a personal preference, but I wish you could see your own doctor for more of the procedures (egg retrievals/embryo transfers) rather than whoever is on rotation for the week. It would be nice to touch base with your doctor more often, but she did make herself available by phone when we had questions specifically for her. They also don't call with test results other than pregnancy tests.
Describe Colleen Casey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Center for Reproductive Medicine of Minnesota.
She suggested transferring one embryo due to the quality and success rates for their clinic, but was open to us transferring 2 embryos had that been our preference.
What specific things went wrong at Center for Reproductive Medicine of Minnesota?
  • Failed to call with results
9
Doctor
Colleen Casey
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
9
Clinic
Center for Reproductive Medicine of Minnesota
Minneapolis
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
NPS
5
NPS
0
Age 42 - 44
1 IVF
Donor Eggs
Diminished Ovarian Reserve
European
Income $100K - $199K
Engineer
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
The course of treatment was cookie cutter and didn't change. ... She [Dr. Casey] was a nice doctor though but the care wasn't tailored to my wife and only changed after we pressed for alternatives and went through a mock cycle. ... It was the same each time. The pill for a time, then lupron shots, estrace, progesterone. ... Do not use this doctor and clinic [CCRM - Minnesota] if you are having a lot of difficulty getting pregnant.
They [nurses] never knew information on my wife upfront and would routinely make sloppy mistakes by giving her standard guidance. ... After the mock cycle she was found to be post receptive but they [nurses] almost messed up our last cycle had my wife not pressed and questioned the professional nurses [CRM - Minnesota] and questioned what they were saying to do. It is shocking.
How was your experience with Colleen Casey at Center for Reproductive Medicine of Minnesota?
The course of treatment was cookie cutter and didn't change. It seemed to be the same for everyone everytime. She was a nice doctor though but the care wasn't tailored to my wife and only changed after we pressed for alternatives and went through a mock cycle. This place seems more like a farm running everyone through one protocol.
What's one piece of advice would you give a prospective patient of Colleen Casey at Center for Reproductive Medicine of Minnesota?
Do not use this doctor and clinic if you are having a lot of difficulty getting pregnant.
During treatment, were you treated like a number or a human with Colleen Casey at Center for Reproductive Medicine of Minnesota?
Even though we went through many cycles with them, the staff regularly didn't know what we had done before. We even did a mock trial and the results were post receptive and while doing our last donor cycle after the mock, they were still giving us bad information by not recognizing the treatment should change. My wife even questioned it, they said no this is fine and then realized their huge mistake and changed the medicine. This type of behavior was present during our time here. Not that example but they would often give us the same old methods, treatment, and information time after time. It is difficult because you are in a vulnerable situation and dependant on their expert advice.
Describe the protocols Colleen Casey used in your cycles at Center for Reproductive Medicine of Minnesota and their degree of success.
It was the same each time. The pill for a time, then lupron shots, estrace, progesterone.
Describe your experience with the nursing staff at Center for Reproductive Medicine of Minnesota.
They never knew information on my wife upfront and would routinely make sloppy mistakes by giving her standard guidance. They must have one track protocol and it is hard for them to know if that changes. They didn't seem to know if we were doing ours or fresh or frozen or donor.
Describe your experience with Center for Reproductive Medicine of Minnesota.
Everything can be different for different people so if you do go here, also go to Colorado clinic in Edina. You have to talk to more than one place. We were naive and thought we went to the best. You have to talk to different doctors and different places. I would recommend they ask what happens when it doesn't work. Did the process change. Is it tailored to the patient or do they follow a method they like. Why? Because it works best? That may be fine but it is good to know that it isn't guaranteed. I thought you could assure yourself a baby with one of these processes.
Describe the costs associated with your care under Colleen Casey at Center for Reproductive Medicine of Minnesota.
25k for egg cycles and 5k due each frozen transfer
Describe Colleen Casey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Center for Reproductive Medicine of Minnesota.
The first fresh donor transfer after a failed fresh homegrown transfer was where we had a surprise. We had told them over and over we were going to do 2 embryos. We had tried on our own for so long we wanted to do whatever it took to get one or two babies. Minutes before the transfer of the fresh donor eggs, the doctor said it was so good that we should just do one. My wife had to make her decision they're on the spot and was gently pressured to just do one. It was our choice but the were insistant that it was so good and this was very likely to work. It was a unesseccary to do two because we would end up with two babies and the complication of that.
What specific things went wrong at Center for Reproductive Medicine of Minnesota?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Center for Reproductive Medicine of Minnesota.
They do the same thing over and over. They find it hard to know our do something different. After the mock cycle she was found to be post receptive but they almost messed up our last cycle had my wife not pressed and questioned the professional nurses and questioned what they were saying to do. It is shocking.
5
Doctor
Colleen Casey
NPS
Humanity
1 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
1 of 5
0
Clinic
Center for Reproductive Medicine of Minnesota
Minneapolis
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
7
NPS
9
Age 29
Anovulation
Male Factor
PCOS
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Fertility Medications With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Colleen Casey] has been nice, warm and welcoming and made us feel like it was their priority to get us pregnant. She was honest in answering the questions I had for her during our consult as well, which I appreciate completely.... I just wish we could hear back from her directly, so further questions could be answered in a phone call rather than waiting for a nurse to talk to her and then call back, or waiting for the next conference.
[The Center for Reproductive Med of MN-Minneapolis is] Very warm environment with calming colors and decor in the waiting room and patient rooms. Warm and welcoming staff, including the people at the front desk. Lab techs and ultrasound techs are also very nice and knowledgeable. Busy with patient activity and tests being done.... Every person we encountered was very nice, greeting with a smile. We always felt welcomed wherever we entered.
How was your experience with Colleen Casey at Center for Reproductive Medicine of Minnesota?
I just wish we could hear back from her directly, so further questions could be answered in a phone call rather than waiting for a nurse to talk to her and then call back, or waiting for the next conference. She has been nice, warm and welcoming and made us feel like it was their priority to get us pregnant. She was honest in answering the questions I had for her during our consult as well, which I appreciate completely.
What's one piece of advice would you give a prospective patient of Colleen Casey at Center for Reproductive Medicine of Minnesota?
Be prepared to ask questions at your consult, and possibly not hear much from her until the conference scheduled or a procedure.
During treatment, were you treated like a number or a human with Colleen Casey at Center for Reproductive Medicine of Minnesota?
I understand their clinic is very busy with patients, and that nurses may be the ones calling us back with answers to our questions. We had our consult and other questions I have had have been answered by a message, the nurses checking with C.C. and then calling me back.
Describe the protocols Colleen Casey used in your cycles at Center for Reproductive Medicine of Minnesota and their degree of success.
We are just starting out, and my husband has male factor infertility so she explained possible treatment options depending on what the urologist comes up with...but most likely IVF will be our best bet. We also talked about possible further treatments if other things were found.
Describe your experience with the nursing staff at Center for Reproductive Medicine of Minnesota.
Every person we encountered was very nice, greeting with a smile. We always felt welcomed wherever we entered.
Describe your experience with Center for Reproductive Medicine of Minnesota.
Very warm environment with calming colors and decor in the waiting room and patient rooms. Warm and welcoming staff, including the people at the front desk. Lab techs and ultrasound techs are also very nice and knowledgeable. Busy with patient activity and tests being done.
Describe the costs associated with your care under Colleen Casey at Center for Reproductive Medicine of Minnesota.
So far, what I know of what we will have to pay is the tests we have had done. IVF is very much in our future and I'm needing information on that yet, but we were waiting to see what the urologist says and we have a conference with C.C. at the end of October.
What specific things went wrong at Center for Reproductive Medicine of Minnesota?
  • Failed to call with results
Describe the specific things that went wrong at Center for Reproductive Medicine of Minnesota.
I still have not heard what my AMH level was, although I received a bill for the test.
7
Doctor
Colleen Casey
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
Center for Reproductive Medicine of Minnesota
Minneapolis
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
7
NPS
8
Age 30
1 IUI
Unexplained
Income $100K - $199K
2nd of 2 Docs
5 Fertility Medications With Other Docs
Neutral
Neutral
Unsuccessful
We [with Dr. Colleen Casey] did Letrozole so I would produce more eggs and we did a trigger shot so we would know exactly when to do IUI and have it timed out great to give me the best chance. In having unexplained secondary infertility for more then 3 years now timing is so very crucial for me to get things right.... I think she was really great listening and showing compassion. She takes your thoughts and opinions and really cares. I felt like we were a team with the same goal and that made me feel positive. I feel good after I speak to her and she gives me hope.
The strengths [of Center for Reproductive Medicine of MN- Minneapolis] are the doctors and nurses seem to really love what they do ❤️ It’s a positive vibe when you walk in and I live that. They could have more administrative staff helping with scheduling, paperwork, insurance questions as I felt like that was a bit rushed and a little chaotic. Also when calling they seemed rushed like they were experiencing too many calls and needed more staff.
How was your experience with Colleen Casey at Center for Reproductive Medicine of Minnesota?
I think she was really great listening and showing compassion. She takes your thoughts and opinions and really cares. I felt like we were a team with the same goal and that made me feel positive. I feel good after I speak to her and she gives me hope. I wish she would have been more active with the actual procedure (IUI) or explained who would do what as that was a little confusing. I feel like she cares about you as a person not just a patient looking to make money off of you.
What's one piece of advice would you give a prospective patient of Colleen Casey at Center for Reproductive Medicine of Minnesota?
Ask tons of questions and do research prior to your appointment so you know what to ask and definitely don’t feel shy asking about prices of different treatment routes.
During treatment, were you treated like a number or a human with Colleen Casey at Center for Reproductive Medicine of Minnesota?
She listened to me and asked me my thoughts on treatment routes and really cared about me as a person.
Describe the protocols Colleen Casey used in your cycles at Center for Reproductive Medicine of Minnesota and their degree of success.
We did Letrozole so I would produce more eggs and we did a trigger shot so we would know exactly when to do IUI and have it timed out great to give me the best chance. In having unexplained secondary infertility for more then 3 years now timing is so very crucial for me to get things right.
Describe your experience with the nursing staff at Center for Reproductive Medicine of Minnesota.
The nursing staff was great and explained things so well. They answered any questions and seemed very confident in what they were doing and made you feel absolutely comfortable when I was very anxious and high stress. The reassurance I felt was fabulous!
Describe your experience with Center for Reproductive Medicine of Minnesota.
The strengths are the doctors and nurses seem to really love what they do ❤️ It’s a positive vibe when you walk in and I live that. They could have more administrative staff helping with scheduling, paperwork, insurance questions as I felt like that was a bit rushed and a little chaotic. Also when calling they seemed rushed like they were experiencing too many calls and needed more staff.
Describe the costs associated with your care under Colleen Casey at Center for Reproductive Medicine of Minnesota.
The IUI was about 1,200 and the Letrozole was 10$ covered by my insurance. The trigger shot was 260$ and was not covered by insurance and was a big hassle to get delivered as it came from a special pharmacy.
7
Doctor
Colleen Casey
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
8
Clinic
Center for Reproductive Medicine of Minnesota
Minneapolis
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
5
NPS
7
Age 33 - 34
3 IUI
Unexplained
European
Income $50K - $99K
Only Doc Seen
Fertility Medications With Other Docs
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
We started with follustrom treatments for the first 3 IUIs [with Dr. Colleen Casey]. After all three came back failed we met with her (after waiting 2 months to get in to meet with her) and she kind of asked what we wanted to do next. Our insurance covers some of the IUIs and I told her I wanted to try something else because what we were doing wasn't working. For this upcoming cycle I'll be starting on menipur instead.
Easy parking [at Center for Reproductive Med-Minneapolis], front desk staff are nice (but don't remember to tell you if you should empty your bladder, have it full, etc.) Sometimes staff seems a little too professional/it would be nice to get a smile or two in this tough world.... It would be nice to see the same one. They have all been nice. But with each appointment and each IUI I have had someone different. The only staff that has stayed the same is for blood draw and ultrasound tech. The nurses have sometimes seemed confused as to what medications are being used for the current cycle.
How was your experience with Colleen Casey at Center for Reproductive Medicine of Minnesota?
She seems very nice but I'm not fully convinced that we have explored all of the testing options. I would like to see her dive into our case more rather than just label us as "unexplained." Being that we have only met with her twice I would love communication even via email all the way. To know more of our numbers/stats/and potential to mix up treatment a bit.
What's one piece of advice would you give a prospective patient of Colleen Casey at Center for Reproductive Medicine of Minnesota?
Stick up for yourself. Ask her all the potential treatment options and fight to have them done even if she's not certain about them.
During treatment, were you treated like a number or a human with Colleen Casey at Center for Reproductive Medicine of Minnesota?
Because of her schedule we were not able to do a consultation with her after the 3 failed IUIs which resulted in taking a break from treatment until after we could meet with her. Other than before starting treatment and meeting with her after the 3 we had no direct communication from her.
Describe the protocols Colleen Casey used in your cycles at Center for Reproductive Medicine of Minnesota and their degree of success.
We started with follustrom treatments for the first 3 IUIs. After all three came back failed we met with her (after waiting 2 months to get in to meet with her) and she kind of asked what we wanted to do next. Our insurance covers some of the IUIs and I told her I wanted to try something else because what we were doing wasn't working. For this upcoming cycle I'll be starting on menipur instead.
Describe your experience with the nursing staff at Center for Reproductive Medicine of Minnesota.
It would be nice to see the same one. They have all been nice. But with each appointment and each IUI I have had someone different. The only staff that has stayed the same is for blood draw and ultrasound tech. The nurses have sometimes seemed confused as to what medications are being used for the current cycle.
Describe your experience with Center for Reproductive Medicine of Minnesota.
Easy parking, front desk staff are nice (but don't remember to tell you if you should empty your bladder, have it full, etc.) Sometimes staff seems a little too professional/it would be nice to get a smile or two in this tough world.
What specific things went wrong at Center for Reproductive Medicine of Minnesota?
  • Provided conflicting information
Describe the specific things that went wrong at Center for Reproductive Medicine of Minnesota.
When the dr switched over my drug protocol this last time it sounded like it wasn't documented in the chart. Which just made my last visit a little confusing.
5
Doctor
Colleen Casey
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
7
Clinic
Center for Reproductive Medicine of Minnesota
Minneapolis
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
NPS
5
NPS
7
Age 38 - 40
1 IVF
Donor Eggs
Unexplained
European
Only Doc Seen
Fertility Medications With Other Docs
Doesn't Recommend
Neutral
Unsuccessful
When I actually met with Dr. Casey, she was very personable. She was encouraging, although I wish she would have been more blunt and provided more realistic expectations. At times, I feel like she is encouraging so I will continue to spend money, even though it's probaby not likely to work. Also, from what I have learned, my treatment plan is the same as every one else - so not very personable.
The nurses, ultrasound techs, and lab techs [Center for Reproductive Med] have been great! Very compassionate and willing to answer questions. Some at the front desk are friendlier than others. No one was rude or unhelpful - just some were less personable.... I feel that overall, the clinic is very busy, so it can be difficult to get a preferred appointment time, and the process seems to take a while just to be fit in to start each process.
How was your experience with Colleen Casey at Center for Reproductive Medicine of Minnesota?
I chose Dr. Casey because she was relateable - having children close to my age, being female. When I first met with Dr. Casey she was very encouraging and explained everything very well. However, I wish she would have encouraged donar eggs sooner, as my AMH level was very low.
What's one piece of advice would you give a prospective patient of Colleen Casey at Center for Reproductive Medicine of Minnesota?
Consider all of your options (donar eggs, adoption, etc.) in the beginning because the process rarely works the first time and can be very lengthy. Also, the treatment is mentally and financially exhausting. I don't think the mental side effects were fully explained to me.
During treatment, were you treated like a number or a human with Colleen Casey at Center for Reproductive Medicine of Minnesota?
When I actually met with Dr. Casey, she was very personable. She was encouraging, although I wish she would have been more blunt and provided more realistic expectations. At times, I feel like she is encouraging so I will continue to spend money, even though it's probaby not likely to work. Also, from what I have learned, my treatment plan is the same as every one else - so not very personable.
Describe the protocols Colleen Casey used in your cycles at Center for Reproductive Medicine of Minnesota and their degree of success.
With my own eggs, I was on bc to get my cycle in line with theirs. Then I was on Lupron for 10 days, then started Menopur in the a.m. and Follistem in the evening. During this time I had ultrasounds and bloodwork every other day. Took HCG prior to retrieval. Then, started endometrin twice a day and did day 5 transfer with fresh embryo. After transfer, started Vivelle patches and continue Endometrin. Unsuccessful. Switched to donar eggs with fresh transfer. Birth control to coordinate my cycle with donor. Lupron for 10 days. Then reduce Lupron (but continue) and start Estrace 3 times/day. After a couple of weeks, start Endometrin 3 times/day and Doxyclycline 2 times/day. Transferred only 1 embryo (per doctors very strong recommendation). Resulted in pregnancy, and then miscarriage after 4 weeks. Currently doing frozen embryo transfer with donor eggs. Started birth control to coordinate with clinic schedule. Lupron 20 U for 10 days. Drop to 5 U Lupron for 10 days and start Estrace (with Lupron) for approximately 21 days. Will also do Endometrin approximately 5 days prior to transfer and after.
Describe your experience with your nurse at Center for Reproductive Medicine of Minnesota. (Assigned nurse: DeNae M)
The nurses, ultrasound techs, and lab techs have been great! Very compassionate and willing to answer questions. Some at the front desk are friendlier than others. No one was rude or unhelpful - just some were less personable.
Describe your experience with Center for Reproductive Medicine of Minnesota.
The nurses, ultrasound techs, and lab techs are great. They are very sensitive, caring, and compassionate. I feel that overall, the clinic is very busy, so it can be difficult to get a preferred appointment time, and the process seems to take a while just to be fit in to start each process.
Describe the costs associated with your care under Colleen Casey at Center for Reproductive Medicine of Minnesota.
It was approximately $21,000 for IVF cycle with my own eggs, approximately $25,000 for cycle with donor eggs, and approximately $5,000 for frozen transfer. Medication was an additional $1,000-$4,000 per cycle.
Describe Colleen Casey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Center for Reproductive Medicine of Minnesota.
In talking with nurse and doctor Casey, I was encouraged to transfer 2 for higher success rate, understanding risk of multiples. Day of transfer, Dr. Kuneck was only willing to transfer 1 embryo because of high quality embryo. It was not successful, so I wish I would have done 2. Now doing FET with plan to transfer 2 embryos.
5
Doctor
Colleen Casey
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
3 of 5
7
Clinic
Center for Reproductive Medicine of Minnesota
Minneapolis
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
8
NPS
8
Age 29 - 30
1 IVF
Male Factor
Unexplained
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
2 IUI With Other Docs
Neutral
Neutral
Success w/ Doc Not sure
I didn't get to see Dr. Casey much throughout our fresh cycle. All of the ultrasounds scans, med modifications, and communication is done through the nursing staff. In addition, Dr. Casey was not the physician who performed the egg retrieval or the transfer of our embryos.... Dr. Casey is very knowledgeable and passionate about helping couples become parents. When our fresh transfer resulted in a negative pregnancy, she personally called me to discuss the results, what potentially happened, and what our next steps forward would look like.
The nursing staff handles most, if not all, the communication between patient and doctor. It is nice to be able to talk with the nurse after each appointment to discuss current plan and any changes that may need to be made by the doctor. One weakness about the nursing staff at CRM, is that they often times don't call back the same day to answer important questions or respond to time sensitive information (i.e. got my period - when should I start birth control pills, etc.).
How was your experience with Colleen Casey at Center for Reproductive Medicine of Minnesota?
Dr. Casey is very knowledgeable and passionate about helping couples become parents. When our fresh transfer resulted in a negative pregnancy, she personally called me to discuss the results, what potentially happened, and what our next steps forward would look like. She was positive and reassuring that we would some day be parents.
What's one piece of advice would you give a prospective patient of Colleen Casey at Center for Reproductive Medicine of Minnesota?
Ask ALOT of questions and be sure you really understand the plan - the only dumb question is the one not asked!!
During treatment, were you treated like a number or a human with Colleen Casey at Center for Reproductive Medicine of Minnesota?
I didn't get to see Dr. Casey much throughout our fresh cycle. All of the ultrasounds scans, med modifications, and communication is done through the nursing staff. In addition, Dr. Casey was not the physician who performed the egg retrieval or the transfer of our embryos. That was disappointing.
Describe the protocols Colleen Casey used in your cycles at Center for Reproductive Medicine of Minnesota and their degree of success.
We had an antagonist protocol for our first egg retrieval cycle. I was on the lowest dose of stimulation meds. My meds included: 75 units of Menopur & 150 iu of Follistim. I stimulated extremely quickly and already had 5 mature eggs at my first ultrasound (stim day 5). I hadn't started the antagonist (Ganirelix) until immediately after that first ultrasound. However, I was a little worried that I stimulated so quickly - would they be good quality eggs? would my lining be ready to accept a transfer? ... At my ultrasound the next day, I had 8 mature eggs so they decided to have me trigger that night. I triggered with 10,000iu of HCG. I was also a little concerned that there wasn't any lining checks or measurements throughout the process of this fresh cycle. Overall, the process was pretty seamless. I was lucky and didn't have many side effects or discomfort during stimulation or after retrieval.
Describe your experience with the nursing staff at Center for Reproductive Medicine of Minnesota.
The nursing staff handles most, if not all, the communication between patient and doctor. It is nice to be able to talk with the nurse after each appointment to discuss current plan and any changes that may need to be made by the doctor. One weakness about the nursing staff at CRM, is that they often times don't call back the same day to answer important questions or respond to time sensitive information (i.e. got my period - when should I start birth control pills, etc.).
Describe your experience with Center for Reproductive Medicine of Minnesota.
They take confidentiality seriously - but that also gives off a cold and secluded vibe. This could also be due to the nature that is infertility - a silent battle for each couple. The scheduling/office staff is always friendly and returns phone calls promptly.
Describe the costs associated with your care under Colleen Casey at Center for Reproductive Medicine of Minnesota.
Baseline Ultrasound ($263 ea.) - 1 Follow-Up Ultrasounds ($216 ea.) - 2 Office Visits ($89 ea.) - ? Labs ($181 ea.) - 3 Egg Retrieval - $3791 Embryo Transfer - $1669 Embryo Culture - $1810 Identification - $680 Anesthesia - $374 ICSI - $1200 Cryopreservation of Embryos - $1200 Ultrasounds (retrieval and transfer) - $635 Lab prep for transfer - $450 Medications - $2850.84
Describe Colleen Casey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Center for Reproductive Medicine of Minnesota.
The doctor who did our transfer didn't put up much of a fight or invite any sort of discussion around the topic. We only had 1 blastocyst at day 5 (transfer day) and a less mature morula (day 4 cell). He also said that we likely wouldn't have any that made it to freeze. So... we decided to transfer 2 because that increased our chance of getting at least one by 10%. He didn't give us any explanation about why he only recommended an eSET and just said, "it's up to you". This was disappointing - especially now on the other side of transfer still not pregnant. In addition, I have done an incredible (spent HOURS on google) amount of researching on the best route and why - something that should be presented as pro's and con's at time of transfer.
8
Doctor
Colleen Casey
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Center for Reproductive Medicine of Minnesota
Minneapolis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
2017 - 2018, Successful
NPS
10
NPS
N/A
Age 28 - 29
5 IUI
1 IVF
Unexplained
European
Income $100K - $199K
Doctor
Only Doc Seen
Strongly Recommends
Successful
She is a fantastic listener. She is kind yet honest and straight forward. Every time we met with her, she took time to sit down and be sure our questions were answered. We never felt rushed. I have, and will continue to, recommend her to anyone I know... For IUI we started with letrozole 7.5mg. I responded quite quickly and with many follicles. The next cycle we adjusted my dose to 5mg and got a more regulated response. We then moved to follistim (can't remember dose) and had good response to that as well. When we moved to IVF we used an antagonist protocol. We started with follistim and menopur. On day 4, we added ganirelix. I was about to stim for 10 days and had 21 follicles retrieved!
The clinic [Center for Reproductive Med of MN] is very easy to work with and it is very easy to schedule appointments. Everyone is kind and receptive. The receptionists are kind and helpful. The phlebotomists are very talented. The ultrasound techs are very nice and personable... Nurses were always kind and understanding. I received calls back when I called in for questions. They were always interested in our success
How was your experience with Colleen Casey at Center for Reproductive Medicine of Minnesota?
She is a fantastic listener. She is kind yet honest and straight forward. Every time we met with her, she took time to sit down and be sure our questions were answered. We never felt rushed. I have, and will continue to, recommend her to anyone I know
What's one piece of advice would you give a prospective patient of Colleen Casey at Center for Reproductive Medicine of Minnesota?
Make sure you ask questions. She is so helpful, so just advocate for yourself and she will support you.
During treatment, were you treated like a number or a human with Colleen Casey at Center for Reproductive Medicine of Minnesota?
She knew our story. She knew who we were as people and what we have gone through on our journey to parenthood. She was very interested in our opinions in our treatment
Describe the protocols Colleen Casey used in your cycles at Center for Reproductive Medicine of Minnesota and their degree of success.
For IUI we started with letrozole 7.5mg. I responded quite quickly and with many follicles. The next cycle we adjusted my dose to 5mg and got a more regulated response. We then moved to follistim (can't remember dose) and had good response to that as well. When we moved to IVF we used an antagonist protocol. We started with follistim and menopur. On day 4, we added ganirelix. I was about to stim for 10 days and had 21 follicles retrieved!
Describe your experience with your nurse at Center for Reproductive Medicine of Minnesota.
Nurses were always kind and understanding. I received calls back when I called in for questions. They were always interested in our success
Describe your experience with Center for Reproductive Medicine of Minnesota.
The clinic is very easy to work with and it is very easy to schedule appointments. Everyone is kind and receptive. The receptionists are kind and helpful. The phlebotomists are very talented. The ultrasound techs are very nice and personable
Describe the costs associated with your care under Colleen Casey at Center for Reproductive Medicine of Minnesota.
I believe IVF with ICSI and storage of frozen embryos was about 15-18000
Describe Colleen Casey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Center for Reproductive Medicine of Minnesota.
She is so willing to listen to your concerns. The clinic obviously prefers single embryo transfers but if you are willing to have a discussion showing why you want to transfer two and show that there has been a lot of thought into this decision, they are quite understanding
10
Doctor
Colleen Casey
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018, Unsuccessful
NPS
6
NPS
5
Age 40
1 IUI
2 IVF
Diminished Ovarian Reserve
European
Income $200K - $499K
Doctor
1st of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Casey has a very matter-of-fact style of interaction. We had some pretty big losses during our treatment, and while she expressed sympathy, she was quite blunt. There isn't anything necessarily wrong with this--it just isn't our style and we would have preferred a little more compassion/empathy. Dr. Casey presented information about our options in an easy-to-understand format and we felt well-informed regarding the process. However, we felt like we were lead to believe that our chances of success were quite a bit higher than they actually were.
CRM is a very big and busy clinic, with many staff members. I had contact with many nurses during my treatment, and it was rare for any of them to really know the details of my case. There were several times (typically during phone calls) when I could tell that the nurses hadn't adequately reviewed my chart before calling.... It is very easy to feel like you are just an anonymous number, which we really didn't like. Having said that, it is generally easy to schedule appointments, it is easy to get through to the front desk staff, and the nurses generally call back in a timely manner.
How was your experience with Colleen Casey at Center for Reproductive Medicine of Minnesota?
Dr. Casey has a very matter-of-fact style of interaction. We had some pretty big losses during our treatment, and while she expressed sympathy, she was quite blunt. There isn't anything necessarily wrong with this--it just isn't our style and we would have preferred a little more compassion/empathy. Dr. Casey presented information about our options in an easy-to-understand format and we felt well-informed regarding the process. However, we felt like we were lead to believe that our chances of success were quite a bit higher than they actually were. We don't feel that Dr. Casey was realistic with us about our chances. Additionally, I was triggered on day 7 for two IVF egg retrievals (with egg retrieval on day 9). We were never told that triggering this early is very risky in regards to the chances of getting euploid embryos. Had we known the risks, we would not have decided to move forward with egg retrieval either time. We did really appreciate that Dr. Casey called us personally to report on PGS results, and she gave us her phone number to contact her if needed (without going through the phone triage system). We felt like we had access to her if we had any further questions.
What's one piece of advice would you give a prospective patient of Colleen Casey at Center for Reproductive Medicine of Minnesota?
I would recommend asking for very specific information regarding realistic chances of success, particularly for patients who are going into IVF with a lower chance of success (low ovarian reserve, low AMH, low AFC, history of a short follicular phase).
During treatment, were you treated like a number or a human with Colleen Casey at Center for Reproductive Medicine of Minnesota?
CRM is a very big and busy clinic, with many staff members. I had contact with many nurses during my treatment, and it was rare for any of them to really know the details of my case. There were several times (typically during phone calls) when I could tell that the nurses hadn't adequately reviewed my chart before calling. Having said that, there were a couple nurses who were better than the others, and who clearly tried their best to compassionately treat my husband and I as individuals going through a very difficult process.
Describe the protocols Colleen Casey used in your cycles at Center for Reproductive Medicine of Minnesota and their degree of success.
For IUI, we used Follistim for about 5 days, triggered on day 8, had IUI on day 10, and became pregnant, but miscarried around 9 weeks. Our first IVF protocol was with Follistim (starting dose 225) and Menopur (1 vial per day), with Ganirelix. We triggered with Pregnyl on day 7 and had egg retrieval on day 9. 6 eggs retrieved/6 mature/5 fertilized with ICSI/1 blast (PGS abnormal). Our second IVF protocol was with Follistim (starting dose 275, I think), Menopur (2 vials per day), and microlupron (started 2 days prior to Follistim/Menopur). We triggered with Pregnyl on day 7 and had egg retrieval on day 9. 7 eggs retrieved/5 mature/4 fertilized with ICSI/2 blasts (both PGS abnormal).
Describe your experience with the nursing staff at Center for Reproductive Medicine of Minnesota.
The nurses at CRM were such a mixed bag. We had a few nurses who were so kind and compassionate and friendly and helpful. On the other hand, there are a few others who were unnecessarily blunt, unhelpful, and talked down to me (as if I knew nothing about my own body or what I'd already been through). It would have been very, very helpful if I'd had a primary nurse (or two) assigned to my care. It was really difficult to be working with a different nurse every day.
Describe your experience with Center for Reproductive Medicine of Minnesota.
Again, this is a big clinic with a large number of patients. It is very easy to feel like you are just an anonymous number, which we really didn't like. Having said that, it is generally easy to schedule appointments, it is easy to get through to the front desk staff, and the nurses generally call back in a timely manner.
Describe the costs associated with your care under Colleen Casey at Center for Reproductive Medicine of Minnesota.
We paid about $12,000 per IVF cycle (plus the cost of PGS testing, which was about $3000).
Describe Colleen Casey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Center for Reproductive Medicine of Minnesota.
Dr. Casey's approach was to do eSET with a PGS-tested euploid embryo. We were very much in favor of using this approach. Unfortunately, we never made any PGS normal embryos to transfer.
What specific things went wrong at Center for Reproductive Medicine of Minnesota?
  • Provided conflicting information
Describe the specific things that went wrong at Center for Reproductive Medicine of Minnesota.
No comment.
6
Doctor
Colleen Casey
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
5
Clinic
Center for Reproductive Medicine of Minnesota
Minneapolis
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2017 - 2018, Unsuccessful
NPS
7
NPS
8
Age 38 - 39
1 IVF
Male Factor
Uterine Fibroids
European
Income $50K - $99K
Teacher
Only Doc Seen
Neutral
Neutral
Unsuccessful
Colleen Casey spoke to us about our individual case. She was encouraging and understood the multiple considerations one needs to consider with IVF....Colleen Casey answered all of our questions thoroughly and never made us feel dumb for asking. She was receptive and offered alternative options. The clinic operates such that you have minimal contact with your actual doctor so we only spoke with her a total of 4 times, including once on the phone. She did seem a bit annoyed when we called with an after hours question about embryo transfer. We felt we needed time to consider all of our options but she mentioned that they were going to call the next day. I was a bit taken back by this.
Communication with the nursing staff [CRM Mpls] is almost impossible. They never answer and if you don't answer it's impossible to get information...They were kind during the in patient procedures...They don't have urologist on staff, thought they could schedule my husband's sperm extraction, decided late in the game that it was too risky and we had to reschedule our entire cycle...It's nice to know that they are constantly collaborating.
How was your experience with Colleen Casey at Center for Reproductive Medicine of Minnesota?
Colleen Casey answered all of our questions thoroughly and never made us feel dumb for asking. She was receptive and offered alternative options. The clinic operates such that you have minimal contact with your actual doctor so we only spoke with her a total of 4 times, including once on the phone. She did seem a bit annoyed when we called with an after hours question about embryo transfer. We felt we needed time to consider all of our options but she mentioned that they were going to call the next day. I was a bit taken back by this.
What's one piece of advice would you give a prospective patient of Colleen Casey at Center for Reproductive Medicine of Minnesota?
In general Dr Casey is encouraging but if you see her realize that other doctors at the clinic are more clinical and aren't always exactly familiar with your situation.
During treatment, were you treated like a number or a human with Colleen Casey at Center for Reproductive Medicine of Minnesota?
Colleen Casey spoke to us about our individual case. She was encouraging and understood the multiple considerations one needs to consider with IVF.
Describe the protocols Colleen Casey used in your cycles at Center for Reproductive Medicine of Minnesota and their degree of success.
We had infertility due to my husband having anejaculation due to cancer treatment. I am 38 but with a health 4.8 AMH and they counted 22 follicles pre treatment. We were prescribed Menopur, follistim and ganirelex. I only stimmed for 6 days, they retrieved 9 eggs, only 5 mature, 3 blasts on day 6, all tested abnormal with PGS. Trying again this time with Lupron, Menopur and Follistim. Dr Casey is hoping to slow down stim process a touch in order to have more mature eggs to work with.
Describe your experience with the nursing staff at Center for Reproductive Medicine of Minnesota.
Communication with the nursing staff is almost impossible. They never answer and if you don't answer it's impossible to get information. I'm a teacher and I learned pretty quickly I needed to step out of my class and run down the hallway for privacy if I ever wanted any information. They were kind during the in patient procedures.
Describe your experience with Center for Reproductive Medicine of Minnesota.
It's nice to know that they are constantly collaborating. It's a convenient location for all of the procedures and it's nice that everything is done in one facility. It's unfortunate that the monitoring hours are so limited though they were able to generally get me in when I needed to see someone.
Describe the costs associated with your care under Colleen Casey at Center for Reproductive Medicine of Minnesota.
12,000
Describe Colleen Casey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Center for Reproductive Medicine of Minnesota.
Dr Casey was wonderful in recommending PGS when we said that we were really uncomfortable risking a Twin pregnancy. With PGS we can do single transfer and be pretty confident that we are implanting a healthy embryo.
What specific things went wrong at Center for Reproductive Medicine of Minnesota?
  • Provided conflicting information
  • Failed to convey critical information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Center for Reproductive Medicine of Minnesota.
They don't have urologist on staff, thought they could schedule my husband's sperm extraction, decided late in the game that it was too risky and we had to reschedule our entire cycle.
7
Doctor
Colleen Casey
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Center for Reproductive Medicine of Minnesota
Minneapolis
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
9
Age 38
2 IUI
1 IVF
Uterine Fibroids
Unexplained
European
Latinx
Native American
Income $50K - $99K
1st of 2 Docs
6 IUI With Other Docs
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
Dr. Casey is warm, personable, and confident...We appreciated Dr. Casey's thoroughness is answering questions and explaining procedures, as well as her confidence that she could get us pregnant. We did feel that we were "steering the ship," so to speak, and would have appreciated a little more direction on her part. She was happy to do what we wanted to do and wasn't very directive, when we would have appreciated direction.
[Nurses at Center for Reproductive Medicine of Minnesota were] Competent, kind, and organized. I did not have a consistent team though, and that would have been nice...They are excellent at the technological aspects of what they do, which is ultimately what leads to success or not. They are lacking in regards to consistency of care - we rarely saw the same nurses and had a different doctor for transfer and retrieval.
How was your experience with Colleen Casey at Center for Reproductive Medicine of Minnesota?
We appreciated Dr. Casey's thoroughness is answering questions and explaining procedures, as well as her confidence that she could get us pregnant. We did feel that we were "steering the ship," so to speak, and would have appreciated a little more direction on her part. She was happy to do what we wanted to do and wasn't very directive, when we would have appreciated direction.
What's one piece of advice would you give a prospective patient of Colleen Casey at Center for Reproductive Medicine of Minnesota?
Be prepared to have a good idea of what you want to do!
During treatment, were you treated like a number or a human with Colleen Casey at Center for Reproductive Medicine of Minnesota?
Dr. Casey is warm, personable, and confident.
Describe the protocols Colleen Casey used in your cycles at Center for Reproductive Medicine of Minnesota and their degree of success.
I was 38 at the time of retrieval with no history of pregnancy. I have unexplained infertility, with an AMH of 1.7 and normal hormone levels. I was put on an antagonist protocol with a Lupron trigger. We retrieved 10 mature eggs, 9 fertilized with no assistance, 7 embryos all graded excellent. We did a 5 day fresh transfer and I currently have a 4 month old son from that transfer.
Describe your experience with the nursing staff at Center for Reproductive Medicine of Minnesota.
Competent, kind, and organized. I did not have a consistent team though, and that would have been nice.
Describe your experience with Center for Reproductive Medicine of Minnesota.
They are excellent at the technological aspects of what they do, which is ultimately what leads to success or not. They are lacking in regards to consistency of care - we rarely saw the same nurses and had a different doctor for transfer and retrieval.
Describe the costs associated with your care under Colleen Casey at Center for Reproductive Medicine of Minnesota.
I believe we paid $12,500 total for retrieval, lab work, monitoring, transfer, and freezing of additional embryos. Medications were a separate cost.
Describe Colleen Casey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Center for Reproductive Medicine of Minnesota.
Dr. Casey originally recommended transferring two embryos due to my age, but her recommendation changed when she assessed the quality of my embryos on transfer day. She highly recommended we only transfer one. We did and it was successful.
10
Doctor
Colleen Casey
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
9
Clinic
Center for Reproductive Medicine of Minnesota
Minneapolis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2015 - 2017, Successful
NPS
10
NPS
10
Age 31 - 33
3 Fertility Medications
Unexplained
European
Income $50K - $99K
2nd of 2 Docs
3 IUI With Other Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
you'll make a joint decision on what is ultimately the best route to go to achieve pregnancy [with Dr. Colleen Casey]...Prior to my frozen embryo transfers I remember she did call me and ask me to increase my Estrace. It all worked out well though... She put the odds of a twin pregnancy, with two embryos transferred + my history, at 60%. We weren't surprised then when we DID find out the transfer resulted in twins.
[Center for Reproductive Medicine of Minnesota is a] Nice facility, validated parking, somewhat of a tricky location though. They do their best to have the lobby be calming and quiet. Not as sterile as many doctor's offices can feel...[nurses are] Timely! Straightforward. It would sometimes be frustrating to never be able to speak live with a nurse when calling, but they would always return voicemails the same day.
How was your experience with Colleen Casey at Center for Reproductive Medicine of Minnesota?
She was always timely with consultations and follow up appointments/ultrasounds/etc. She was also timely with calling us with pregnancy results. I've since recommended her and the clinic to several friends, all who have had great results as well!
What's one piece of advice would you give a prospective patient of Colleen Casey at Center for Reproductive Medicine of Minnesota?
Go in with an open mind- she is the expert, and you'll make a joint decision on what is ultimately the best route to go to achieve pregnancy.
During treatment, were you treated like a number or a human with Colleen Casey at Center for Reproductive Medicine of Minnesota?
She personally came and got us from the lobby at all of our consultations with her. She was candid with us, had a sense of humor, but also was incredibly sensitive to the emotions embedded in infertility.
Describe the protocols Colleen Casey used in your cycles at Center for Reproductive Medicine of Minnesota and their degree of success.
I do not recall specific protocols. Prior to my frozen embryo transfers I remember she did call me and ask me to increase my Estrace. It all worked out well though.
Describe your experience with the nursing staff at Center for Reproductive Medicine of Minnesota.
Timely! Straightforward. It would sometimes be frustrating to never be able to speak live with a nurse when calling, but they would always return voicemails the same day.
Describe your experience with Center for Reproductive Medicine of Minnesota.
Nice facility, validated parking, somewhat of a tricky location though. They do their best to have the lobby be calming and quiet. Not as sterile as many doctor's offices can feel. Why does this have to be at least 200 characters?
Describe the costs associated with your care under Colleen Casey at Center for Reproductive Medicine of Minnesota.
They handed out a pricing folder at our first visit that outlined the costs of all the tests. It's overwhelming to see initially, but ultimately helpful for planning. We spent around $5000-$7000 for each frozen embryo transfer.
Describe Colleen Casey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Center for Reproductive Medicine of Minnesota.
I was pleased that, after having two singletons through embryo transfers, she was on board with transferring our last two embryos simultaneously. Of course my pregnancy history was totally normal- I'm sure if I'd had preterm babies she would not have been as keen to prospectively allow me to have twins. She put the odds of a twin pregnancy, with two embryos transferred + my history, at 60%. We weren't surprised then when we DID find out the transfer resulted in twins.
10
Doctor
Colleen Casey
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Center for Reproductive Medicine of Minnesota
Minneapolis
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2015, Successful
NPS
10
NPS
10
Age 26 - 28
3 IUI
Diminished Ovarian Reserve
PCOS
European
Income $50K - $99K
1st of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Casey is great. She listened to my concerns, and didn't dismiss my specific treatment requests- if they weren't in my best interest she would explain why, and then offer options. When I explained to her that I wanted aggressive treatment, she gave me a sound plan for hopefully achieving a healthy pregnancy. The perfect combination of "to the point" and people skills....Don't be afraid to ask for a specific treatment, or for her opinion on a course of action. She is very receptive.
A majority of my treatment was covered by a $10k insurance benefit. I believe the initial consultation was $450. CRM is extremely good at providing costs for services...I LOVE the nurses at CRM [Center for Reproductive Medicine of Minnesota]! They were always very compassionate, supportive and responsive. They did a majority of my treatments (U/S, inject teaching, plan communication, IUIs) and always made me feel confident and at ease. I trusted them completely....I LOVE the nurses at CRM! They were always very compassionate, supportive and responsive. They did a majority of my treatments (U/S, inject teaching, plan communication, IUIs) and always made me feel confident and at ease. I trusted them completely.
How was your experience with Colleen Casey at Center for Reproductive Medicine of Minnesota?
Dr. Casey is great. She listened to my concerns, and didn't dismiss my specific treatment requests- if they weren't in my best interest she would explain why, and then offer options. When I explained to her that I wanted aggressive treatment, she gave me a sound plan for hopefully achieving a healthy pregnancy. The perfect combination of "to the point" and people skills.
What's one piece of advice would you give a prospective patient of Colleen Casey at Center for Reproductive Medicine of Minnesota?
Don't be afraid to ask for a specific treatment, or for her opinion on a course of action. She is very receptive.
During treatment, were you treated like a number or a human with Colleen Casey at Center for Reproductive Medicine of Minnesota?
Dr Casey was great at treating me like a person because I never felt like she didn't remember who I was, or my case details. She remembered particular details, called me personally with results, and tailored my treatment plan to ME, not just a medical suggestion that fit my diagnosis.
Describe the protocols Colleen Casey used in your cycles at Center for Reproductive Medicine of Minnesota and their degree of success.
I started on femara, at my request. Three cycles with Femara and TI yielded no results, so I was moved up to IUI +trigger. At this time Dr. Casey was on leave and a colleague of hers was monitoring her cases. This doctor refused to bump me to injection med with IUI+trigger, which I feel wasted cycles. I did 2 femara +IUI cycles with no result. On her return, Dr. Casey apologized for the mismanagement of my cycles while she was out, and immediately started me on an inject+trigger+IUI regimen. After my 1st failed inject/trigger/IUI cycle, my AMH was tested and was found to be .6, extremely low. We tried much higher doses of Gonal-f for my 2nd and 3rd injection IUIs, the 3rd IUI with these higher doses resulted in pregnancy and a live singleton birth.
Describe your experience with the nursing staff at Center for Reproductive Medicine of Minnesota.
I LOVE the nurses at CRM! They were always very compassionate, supportive and responsive. They did a majority of my treatments (U/S, inject teaching, plan communication, IUIs) and always made me feel confident and at ease. I trusted them completely.
Describe the costs associated with your care under Colleen Casey at Center for Reproductive Medicine of Minnesota.
A majority of my treatment was covered by a $10k insurance benefit. I believe the initial consultation was $450. CRM is extremely good at providing costs for services.
10
Doctor
Colleen Casey
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Center for Reproductive Medicine of Minnesota
Minneapolis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2015, Unsuccessful
NPS
3
NPS
3
Age 30
3 Fertility Medications
Recurrent Pregnancy Loss
Income $50K - $99K
1st of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr Colleen Casey] was friendly, but basically asked me how I wanted to proceed instead of giving her recommendation. She seemed confident I could conceive without intervention, even after 3 failed medicated cycles. I didn't feel that she had enough time to dedicate to really learning my situation and the treatment plan suffered as a result.
Strengths [of Center for Reproductive Medicine of Minnesota] are their availability to see many patients due to their staff. Additionally, they did work out a payment plan with me when treatment expenses exceeded the quote. It's styled to feel more "homey" if that's your thing. Weaknesses include the attitudes of the nursing staff. Additionally, when I had to come in over the weekend for monitoring, one of the other doctors was complaining about how it was his weekend to work and he didn't want to be there. It felt like the clinic was out to make money, not treat infertility.
How was your experience with Colleen Casey at Center for Reproductive Medicine of Minnesota?
She was friendly, but basically asked me how I wanted to proceed instead of giving her recommendation. She seemed confident I could conceive without intervention, even after 3 failed medicated cycles. I didn't feel that she had enough time to dedicate to really learning my situation and the treatment plan suffered as a result.
What's one piece of advice would you give a prospective patient of Colleen Casey at Center for Reproductive Medicine of Minnesota?
Demand time and specifics. Ask what the plan will be if you don't respond as predicted. Push for diagnostic testing.
During treatment, were you treated like a number or a human with Colleen Casey at Center for Reproductive Medicine of Minnesota?
I only saw Dr. Casey twice during my 3 cycles of treatment. I had a different nurse every time and I didn't feel that my treatments were personalized. It was get me in and out as quickly as possible to get as many patients seen as possible.
Describe the protocols Colleen Casey used in your cycles at Center for Reproductive Medicine of Minnesota and their degree of success.
I did two cycles of clomid and timed intercourse and one cycle of femara and timed intercourse. I didn't respond well to the clomid (only one follicle while taking the max dose), but did respond well to femara. I had indicated to her and the nurses that I ovulate late, but they still had me come in as if I was going to ovulate on CD14. This caused me to have to pay for additional ultrasounds which got to be very expensive. None of these cycles resulted in a positive pregnancy test.
Describe your experience with the nursing staff at Center for Reproductive Medicine of Minnesota.
Very matter-of-fact and didn't take the time to explain anything to me. When I questioned anything, I felt brushed off and not taken seriously.
Describe your experience with Center for Reproductive Medicine of Minnesota.
Strengths are their availability to see many patients due to their staff. Additionally, they did work out a payment plan with me when treatment expenses exceeded the quote. It's styled to feel more "homey" if that's your thing. Weaknesses include the attitudes of the nursing staff. Additionally, when I had to come in over the weekend for monitoring, one of the other doctors was complaining about how it was his weekend to work and he didn't want to be there. It felt like the clinic was out to make money, not treat infertility.
Describe the costs associated with your care under Colleen Casey at Center for Reproductive Medicine of Minnesota.
Each cycle was extended due to my late ovulation which added at least two ultrasounds at ~350/scan. Due to this, we spent almost $5k on three cycles which was well above the estimated costs.
What specific things went wrong at Center for Reproductive Medicine of Minnesota?
  • Failed to call with results
  • Provided conflicting information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at Center for Reproductive Medicine of Minnesota.
It was very frustrating to learn I had PCOS from my 2nd doctor, who made the diagnosis quickly after viewing my file from CRM. Knowing this, I feel that the protocols Dr. Casey prescribed didn't completely make sense and could have been changed to give us a better chance of success. I didn't always receive timely phone calls from the nurses.
3
Doctor
Colleen Casey
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
1 of 5
3
Clinic
Center for Reproductive Medicine of Minnesota
Minneapolis
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Unknown Success
NPS
7
NPS
7
Age 28 - 29
2 IUI
2 IVF
PCOS
Recurrent Pregnancy Loss
European
Income $100K - $199K
Business Executive
1st of 3 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Neutral
Neutral
Success w/ Doc Not sure
Dr. Casey listened well, was very compassionate and driven to help us succeed...Often times though, I would need to raise my concerns to her with data on why I thought treatment should be modified and then she would agree, and change treatment. I am thankful I advocated for myself as much as I did but wish that she would have been more proactive...However, towards the end of our time with her, the clinic was growing in patient volume and her interactions were getting less. When faced with a D&C, I appreciated her sharing her own experience with us to make our nerves less. She was compassionate and thorough and put our needs as a priority.
[Center for Reproductive Medicine of Minnesota[ was] wery clean, upper class, good communication. Not a clinic where anyone would know your name - you are just a number here. [Nursing staff] always had my chart in front of them, would share number results, was compassionate, thorough and intentional. A solid team!...However, towards the end of our time with [Dr Casey], the clinic was growing in patient volume and her interactions were getting less.
How was your experience with Colleen Casey at Center for Reproductive Medicine of Minnesota?
Dr. Casey listened well, was very compassionate and driven to help us succeed. Often times though, I would need to raise my concerns to her with data on why I thought treatment should be modified and then she would agree, and change treatment. I am thankful I advocated for myself as much as I did but wish that she would have been more proactive. If I hadn't known as much about fertility as I did, I don't think certain protocols would have been used. I did appreciate her willingness to take a call and felt that she was interactive in our IUI and IVF protocols. However, towards the end of our time with her, the clinic was growing in patient volume and her interactions were getting less. When faced with a D&C, I appreciated her sharing her own experience with us to make our nerves less. She was compassionate and thorough and put our needs as a priority.
What's one piece of advice would you give a prospective patient of Colleen Casey at Center for Reproductive Medicine of Minnesota?
Bring questions and know she will be willing to answer them all and make sure you understand them.
During treatment, were you treated like a number or a human with Colleen Casey at Center for Reproductive Medicine of Minnesota?
She didn't rush us at any time, was available via phone, and seemed to listen to all our thoughts with sincerity.
Describe the protocols Colleen Casey used in your cycles at Center for Reproductive Medicine of Minnesota and their degree of success.
All 4 of our IVF cycles with her (2 fresh, 2 frozen) had me questioning some of my blood levels and protocols used. I was worried I was over suppressed and concerned with my hormones levels. Most of the time, she was not concerned, but after visiting other doctors, my concerns were validated. I wish I knew as much then as I knew now. The protocols seemed very basic and standard (mainly pre-printed in their guide book) and I would have like to see her individualize the protocols more. When I did express concern about estradoil levels for example, sharing that oils worked better for me than patches or pills, she was willing and happy to make those protocol changes, but again, that is something only learned through experience.
Describe your experience with the nursing staff at Center for Reproductive Medicine of Minnesota.
Timely response time, always had my chart in front of them, would share number results, was compassionate, thorough and intentional. A solid team!
Describe your experience with Center for Reproductive Medicine of Minnesota.
Very clean, upper class, good communication. Not a clinic where anyone would know your name - you are just a number here.
Describe your experience with your monitoring appointments at Center for Reproductive Medicine of Minnesota.
I liked that they have women who are pregnant come in the afternoon, so you are never faced with a baby bump while in the waiting room. They always ran on time, had a good amount of appointments to choose from and I never had a problem!
Describe the costs associated with your care under Colleen Casey at Center for Reproductive Medicine of Minnesota.
Competitive within the Twin Cities area
What specific things went wrong at Center for Reproductive Medicine of Minnesota?
  • Failed to call with results
Describe the specific things that went wrong at Center for Reproductive Medicine of Minnesota.
We only missed one call from them - our beta! - and I believe it was just due to the fact that it was Christmas Eve, a shortened day, and the nurse and doctor both thought the other was going to call. We were able to call the on-call doctor after hours and it was cleared up, but not without a little bit of stress.
7
Doctor
Colleen Casey
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
7
Clinic
Center for Reproductive Medicine of Minnesota
Minneapolis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2023, Unsuccessful
NPS
6
NPS
6
Age 34 - 37
1 IVF
Donor Eggs
Unexplained
European
Income $200K - $499K
Doctor
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Colleen Casey] is incredibly smart and well-informed. Her communication left a lot to be desired...phone calls were late, and she seemed to take a passive approach to treatment. She did not change the treatment plan despite multiple failures. There was no follow-up after important procedures such as D&E and D&C...Be specific about the type of communication you want. Ask a lot of direct questions if you value being informed.
[Center for Reproductive Medicine of Minnesota] Professional, informed, good reputation. The weaknesses I observe involve the communication piece. The only way to reach a nurse is to leave a voicemail, which ends up resulting in phone tag if you have a job that you can't always take phone calls. Also, my treatment plan has been different than standard protocols from the beginning, and it seemed like I needed to constantly remind the nurses of that. It made me question their thoroughness.
How was your experience with Colleen Casey at Center for Reproductive Medicine of Minnesota?
She is incredibly smart and well-informed. Her communication left a lot to be desired...phone calls were late, and she seemed to take a passive approach to treatment. She did not change the treatment plan despite multiple failures. There was no follow-up after important procedures such as D&E and D&C.
What's one piece of advice would you give a prospective patient of Colleen Casey at Center for Reproductive Medicine of Minnesota?
Be specific about the type of communication you want. Ask a lot of direct questions if you value being informed.
During treatment, were you treated like a number or a human with Colleen Casey at Center for Reproductive Medicine of Minnesota?
There was limited bedside manner.
Describe your experience with the nursing staff at Center for Reproductive Medicine of Minnesota.
Very warm.
Describe your experience with Center for Reproductive Medicine of Minnesota.
Professional, informed, good reputation. The weaknesses I observe involve the communication piece. The only way to reach a nurse is to leave a voicemail, which ends up resulting in phone tag if you have a job that you can't always take phone calls. Also, my treatment plan has been different than standard protocols from the beginning, and it seemed like I needed to constantly remind the nurses of that. It made me question their thoroughness.
Describe the costs associated with your care under Colleen Casey at Center for Reproductive Medicine of Minnesota.
IVF monitoring was mostly covered, but donor eggs and associated procedures were not. I ultimately spent about $75,000 including IVF and donor egg transfers over the course of 3.5 years.
Describe Colleen Casey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Center for Reproductive Medicine of Minnesota.
Preferred single embryo transfer unless there were rare factors involved that may warrant multiples.
What specific things went wrong at Center for Reproductive Medicine of Minnesota?
  • Failed to call with results
  • Lost or damaged samples
Describe the specific things that went wrong at Center for Reproductive Medicine of Minnesota.
As previously mentioned, I felt like I needed to remind most nurses that my treatment plan was different than most. I was also frustrated by the delayed phone calls with test results, sometimes happening a day later than expected.
6
Doctor
Colleen Casey
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
1 of 5
6
Clinic
Center for Reproductive Medicine of Minnesota
Minneapolis
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5

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