Dana Ambler

It was great care we received

There was more of an emphasis on gatekeeping than helping me get what I needed.

My experience with the clinic was brutal. Staff said I didn't have insurance benefits for infertility; I do indeed have benefits and have been utilizing them at another local clinic. I contacted insurance and discovered Dr. Ambler's clinic did not ever contact them for benefits verification. Rather, they stated I did not have them and would need to be self-pay. My child had to attend the consult with me due to a childcare emergency, which I disclosed to the office several hours before my appointment. My child is old enough to behave appropriately and was given a movie/headphones to use during the consult. My child stood next to me while they charged me the full consult fee (due to their error in not verifying benefits) and after they took payment I was told I would not be seen due to her presence. I was disregarded in the most awful way, due to my child's presence. Dr. Ambler never even bothered to step out of her office to see us. Dr. Ambler's solution was to offer for me to leave the office and take the consult from my car in the parking lot. The clinic finds the presence of children (even for a consultation only and at the last appointment of the day) truly abhorrent based on how they treated myself and my daughter. Gladly took payment before informing me they wouldn't see me with her alongside. Infertility is emotional and dehumanizing enough: we don't need to be treated terribly to feel even worse. I'm truly horrified at how bad the experience was.

Overall I felt like my care mattered. I started seeing Dr. Ambler a few months before the pandemic and throughout the highs and lows of the pandemic. I felt like my safety was taken into consideration, and felt like I could always reach out even when not directly in the middle of a treatment or cycle while things in in the entire world were upside down and living in a complete unknown.

I haven’t spoken with my doctor since my last IVF cycle when none of our embryos survived. We had a follow up in October despite being on the schedule for a transfer with donor eggs this June. With the pandemic, everything has been a bit unnerving and they office is not communicating well with each other nor with me. They have changed appointments multiple times. It feels a lot less human and my favorite 2 people at this clinic have left.

From the first visit, Dr. Amblers energy could be felt and made me feel very grateful to have found her. The way she speaks to you is very easy to understand and she is willing to answer all questions.

She is amazing. Always willing to talk us through things. Tells me to call her is we have any questions. You can tell she genuinely cares.

Dr Ambler was always available to meet with us, always available to take our calls/questions, and had regular consultations set up with us as we progressed along in this process. She was our partner in this journey every step of the way. She took the time to conduct due diligence and exhaust every test before diagnosing our conception issue. She went into detail with us about what to expect and was patient with our questions/concerns. She made us feel heard and never lost patience with us.