David Diaz (retired)

Dr. Diaz was very kind and informative. His staff were the opposite.

It goes without saying, this has been the most difficult journey of our lives, but I would not want to through it anywhere else than with Dr. Diaz and his staff. I know each and every staff member by name and they know both my husband and I. It feels like family. They hug us and let us cry and then give us a huge smile and words of encouragement. Dr. Diaz has always been very honest with us, and while he has never given us false hope, he always gives us hope. There is something incredibly calming about him. He takes his time with you, he answers all your questions in detail (he has even drawn diagrams for us) and he makes us feel incredibly secure. Any time I have needed to speak to anyone, whether it be the Doctor or the Nurse, I am quick to get a response. They know our history and it is obvious they care!

When I arrived for the first time at West Coast Fertility Centers in 2014, I distinctly remember my heart racing and my breathing short and shallow. At that time I was emotionally fragile and traumatized. I'd just come out of a long term relationship with a partner whom I thought I'd build a family with, uprooted from a city I had just moved to, and felt very sensitive about my age since a large factor of the break up had to do with me being much older. However, upon meeting Dr. Diaz, I was quickly put at ease. I distinctly remember pointing down to my ovaries and clearly stating, "I'm almost 39 and I have no idea what's going on in that universe down there." He then broke out charts to help me visualize what indeed was going on. In fact, he spent more than an entire hour educating me about my reproductive system. Not only was he incredibly warm and knowledgeable, he had taught at Harvard Medical and I loved the fact that he could explain a complex system in a digestible way. I also appreciated the fact that he was candid and honest with where I was biologically and that I might not be a good candidate for egg freezing. However, after testing and assessments, I was indeed a viable candidate and I moved forward quickly into the process. The entire staff walked hand in hand with me through out the entire process. Communication and organization was excellent, teaching days were thorough, and bed side manner by everyone was impeccable. They were able to make a process that was emotionally, mentally, physically, and financially tasking more smooth with their compassion and kindness. Ultimately, the egg retrieval and freezing was successful. Four years later, I am currently in the IVF transfer process. Although, I don't know what exists in outcome, I am completely confident in the team I have at West Coast Fertility Centers.

Office staff very warm and friendly.

I was treated like a human, but I also understand that it’s a business and somewhat you are a number.

I felt Dr. Diaz addressed my individual situation in a very personal manner. I felt that i was warmly embraced and cared for by his staff. Also, since the # of eggs retrieved from me for someone of my age, I felt he was surprised by also supportive.