Rated 4.9
Strongly recommend: 40%Neutral: 13%Don't recommend: 47%4.9
40% strongly recommend
5 reviews
Humanity
6.4
6.4
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
6.4
6.4
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
5.7
5.7
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ+ Care
6
6
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Responsiveness
8
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
USC
Residency
USC
Fellowship
USC

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Denise Cassidenti works in 1 office at

Reproductive Partners Medical Group
Rated 7.8
Strongly recommend: 59%Neutral: 17%Don't recommend: 24%7.8

Explore Clinic
Westminster
13950 Milton Ave
Westminster, CA 92683

5 patient reviews

LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2022, Unsuccessful
NPS
0
NPS
0
Age 28 - 31
3 IUI
Donor Sperm
Unexplained
Latinx
Income $200K - $499K
Engineer
1st of 2 Docs
1 IUI With Other Docs
1 IVF With Other Docs
Donor Sperm With Other Docs
LGBTQ+
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Out of the 3 IUI we did [with Dr. Cassidenti], there were no attempts to try or discuss different approaches. When asked if we could try something else after 2 failed attempts, she said that I would have to schedule and pay for a re-consultation. When asking questions about my cycle and what to expect, I felt like it was a hassle for both nurses and doctor to explain things to me. I hardly ever saw the Dr. Only after the initial consultation and on insemination day afterwards...
It was difficult to get through to a nurse [at Reproductive Partners Medical Group] when calling. Most of the time I would get a call center who would relay to nurses and call back at a later time. There are multiple doctors who you will be dealing with and it makes it very stressful. Same with the nurses. This location does not have a dr on the weekends so if you need treatment on Sat/Sun, you will need to go to another location (Long Beach, LA) with a different doctor...
How was your experience with Denise Cassidenti at Reproductive Partners Medical Group?
When I first met Dr Cassidenti, she was warm, welcoming and answered all my questions. She laid out all of the steps required and left feeling confident about continuing to see her. However, after that point, I never saw her for any of my appointments unless I had questions about the treatment or clarification. The couple times I did ask, the nurses would have to track her down to ask the question and relay back to me. One of those instances, she actually came and spoke to me to tell me to only test (OPK) when she said to. Which I started the day I was told to, but she only wanted me testing once a day. If I did that I would have missed my Lh surge. After going back and forth with doctors and nurses, they had me come in and confirmed that I had ovulated. It was so stressful telling them I did and getting treated as if I was lying. For the first insemination I did not see her for treatment and had to go to a different location with a different doctor. For the second insemination, I asked the nurses if it was typical to continue the same plan after failed attempts. They asked doctor and was seen by some other doctor who asked me if I wanted to try a trigger shot. At this point I had no idea what a trigger shot was even for. Why was I being asked when I am seeing them for treatment? Needless to say, I left this place in tears a few times from the lack of answers.
What's one piece of advice would you give a prospective patient of Denise Cassidenti at Reproductive Partners Medical Group?
Look for treatment elsewhere.
During treatment, were you treated like a number or a human with Denise Cassidenti at Reproductive Partners Medical Group?
Out of the 3 IUI we did, there were no attempts to try or discuss different approaches. When asked if we could try something else after 2 failed attempts, she said that I would have to schedule and pay for a re-consultation. When asking questions about my cycle and what to expect, I felt like it was a hassle for both nurses and doctor to explain things to me. I hardly ever saw the Dr. Only after the initial consultation and on insemination day afterwards.
Describe the protocols Denise Cassidenti used in your cycles at Reproductive Partners Medical Group and their degree of success.
Performed 2 HSG's; 1 after a laparoscopy/before first IUI and 1 before third IUI. Tubes were clear both times. I took letrozole 2(2.5MG) tablets a day for 5 days for all 3 IUI's. All 3 negative HPT.
Describe your experience with the nursing staff at Reproductive Partners Medical Group.
Nurses were performing ultrasounds and regularly had issues seeing my ovaries and follicles. They would give up and only report one side. When asked questions, they would relay them to doctor and sometimes couldn't answer them if she was not available or asked another doctor who was not familiar with my treatment. Since I would see a different person each time I had an appt, no one ever knew if we had discussed something before. For example, when I got a positive test (OPK) I called and let the nurses know. They said it was too soon and to keep testing. Next day I explained that I was no longer positive and the day after that. Until then, they called a dr at another location and had me come in next day for insemination where we established that I had in fact ovulated. Next cycle, same thing happens. It was not noted in my chart. These are just a couple of things that I can remember right now.
Describe your experience with Reproductive Partners Medical Group.
It was difficult to get through to a nurse when calling. Most of the time I would get a call center who would relay to nurses and call back at a later time. There are multiple doctors who you will be dealing with and it makes it very stressful. Same with the nurses. This location does not have a dr on the weekends so if you need treatment on Sat/Sun, you will need to go to another location (Long Beach, LA) with a different doctor. The clinic was clean.
Describe the costs associated with your care under Denise Cassidenti at Reproductive Partners Medical Group.
We paid out of pocket. Each HSG cost $500. IUI #1: $1,125 IUI #2: $1,120 IUI #3: $1,120
Describe Denise Cassidenti's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Partners Medical Group.
n/a
Describe your experience using 3rd party reproduction (donor eggs, donor sperm, or gestational carrier) at Reproductive Partners Medical Group.
If you did need to go to the other clinic and your frozen sperm isn't there, you will either need to pick up before procedure and take with you to the other location or (if they have someone available) they will have their courier deliver it before your appt.
What specific things went wrong at Reproductive Partners Medical Group?
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Provided conflicting information
0
Doctor
Denise Cassidenti
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
LGBTQ+ Care
3 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
1 of 5
0
Clinic
Reproductive Partners Medical Group
Westminster
NPS
Operations
2 of 5
Scheduling
2 of 5
Billing Department
2 of 5
Nursing Staff
1 of 5
LGBTQ+ Care
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
10
NPS
10
Age 29
Diminished Ovarian Reserve
Male Factor
Unexplained
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Denise Cassidenti] was instantly kind and welcoming and warm. She went through all of our testing with us and left room for us to ask any questions along the way. We didn’t feel rushed or like she just wanted to move onto the next patient. She is who we were looking for in our fertility doctor...I felt comfortable enough to be open and cry to her on our first consultation where she gave us instant direction and understanding of what our results so far mean.
I have only been visiting [Reproductive Partners Medical Group] virtually, but I will say the clinical staff has been very informative and kind. From what I have seen online, the clinic is well kept and taken care of and the patients health and safety is of upmost importance...She [Dr. Cassidenti] went through all of our testing with us and left room for us to ask any questions along the way. We didn’t feel rushed or like she just wanted to move onto the next patient.
How was your experience with Denise Cassidenti at Reproductive Partners Medical Group?
She was instantly kind and welcoming and warm. She went through all of our testing with us and left room for us to ask any questions along the way. We didn’t feel rushed or like she just wanted to move onto the next patient. She is who we were looking for in our fertility doctor.
What's one piece of advice would you give a prospective patient of Denise Cassidenti at Reproductive Partners Medical Group?
Go to her. You will feel warmly welcomed and gain so much clarity on what your specific journey looks like and will look like.
During treatment, were you treated like a number or a human with Denise Cassidenti at Reproductive Partners Medical Group?
My husband and I previously saw another doctor who definitely just made us feel like a number. We felt uninformed in all of our pre-diagnostic testing and in this long journey we want someone who we can feel we are developing a relationship with along the way. In seeking out a clinic to transfer to, I read great things about Dr. C. She lived up to the expectation, I mean I felt comfortable enough to be open and cry to her on our first consultation where she gave us instant direction and understanding of what our results so far mean. We will be going forward with treatment with her.
Describe the protocols Denise Cassidenti used in your cycles at Reproductive Partners Medical Group and their degree of success.
I have a thyroid on the higher scale. Not high but basically borderline, so she will be helping me in getting that to level out. She also advised me to get two vaccines that show being non-immune to which I have never gotten but should be done for the safety of pregnancy. I also am showing low reserve so will be retested on that to see how aggressive we should be in treatment.
Describe your experience with the nursing staff at Reproductive Partners Medical Group.
From what I have worked with them virtually due to COVID they have been helpful, follow-up, and very welcoming.
Describe your experience with Reproductive Partners Medical Group.
I have only been visiting virtually, but I will say the clinical staff has been very informative and kind. From what I have seen online, the clinic is well kept and taken care of and the patients health and safety is of upmost importance.
Describe the costs associated with your care under Denise Cassidenti at Reproductive Partners Medical Group.
I don’t have an exact quote at this time, since we have not decided on which treatment we are going with, yet. We are between IUI and IVF
Describe Denise Cassidenti's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Partners Medical Group.
I don’t have any comments on this topic.
10
Doctor
Denise Cassidenti
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Partners Medical Group
Westminster
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 25
Unexplained
Latinx
Income $50K - $99K
Accountant
1st of 2 Docs
7 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Cassidenti] constantly asked If I was okay with all the information she was providing. ... She not once told me or insinuated that I was too young for this journey. ... She instantly requested bloodwork and advised for me to call on CD1 so we can get started with a PCT Test. ... During our Initial 2 hour consultation she constantly asked if I was okay with the information as she proceeded and if I wanted to hear more about other fertility treatments and etc. ...
Clinic [Repro Partners Med Grp] is always clean. They are always on time when taking appointments. I have never waited longer than my appointed time to be seen. They will also see you earlier if they are ahead of time. They do have several magazines to keep you entertained while waiting. ... When I called the nurses they were so helpful and promptly set up my appointment for my first ultrasound and got my bloodwork slip ready. They constantly called to follow up with me and provide me with Lab results and schedule future appointments.
How was your experience with Denise Cassidenti at Reproductive Partners Medical Group?
I would like to start by stating that I’m excited to have found the Clinic of my Dreams after 4 years of infertility. About 2 months ago I started being seen by Dr. Cassidenti. As many of us who have been on this infertility journey know that when we start a new clinic we have about a million and one questions about whats going to happen. She answered EVERY SINGLE one throughly during our initial consultation and ended it with “We won’t stop until you conceive and deliver”. That itself made me feel so confident and radiated positivity which is what we all need when battling Infertility. During our Initial 2 hour consultation she constantly asked if I was okay with the information as she proceeded and if I wanted to hear more about other fertility treatments and etc. Appointments can be overwhelming with information so for her to do that felt amazing and made me feel she genuinely cared about my emotions. I was coming from Clinics that constantly told me to “relax” and “worry” more about my credit score than trying so hard to get pregnant because I was so young to be a mother. She not once told me or insinuated that I was too young for this journey. She instantly requested bloodwork and advised for me to call on CD1 so we can get started with a PCT Test. When I called the nurses they were so helpful and promptly set up my appointment for my first ultrasound and got my bloodwork slip ready. They constantly called to follow up with me and provide me with Lab results and schedule future appointments. I then came in on a Sunday to have an ultrasound & PCT test done but It seemed not to be proper timing since I had yet to ovulate so they rescheduled me for the following day and gave me a trigger shot. I told my husband as I was getting dressed that I was so happy that they accommodate patients on the weekends and some of us need to work as much possible to afford the journey of infertility so it puts me at ease that I can be seen on weekends if needed. They also scheduled me for the following day with no problems and that was amazing because my last clinic was usually overbooked most of the time and would almost never accommodate any last minute appt so that would cause for cycles to be rescheduled. We had the PCT test and got the answer we needed to make our choice in what treatment was going to be best for us. We are now waiting for CD1 so we can start our First Cycle of IUI. I’m super excited and feel I’m finally in the hands of someone who genuinely cares about my dream of being a MOMMY. I have known since I was a little girl that the biggest job/role I wanted in life was to be a Mommy. When I would get asked what I wanted to be when I got older I would not hesitate to quickly say “A MOM”. I have great faith I will soon be writing another review about Dr. Cassidenti helping me conceive.
What's one piece of advice would you give a prospective patient of Denise Cassidenti at Reproductive Partners Medical Group?
Have all your files and record sent over to the office prior to consultation so she can have a clear picture of your history!
During treatment, were you treated like a number or a human with Denise Cassidenti at Reproductive Partners Medical Group?
She constantly asked If I was okay with all the information she was providing. She not once questioned my decision of why I wanted to be a mom.
Describe the protocols Denise Cassidenti used in your cycles at Reproductive Partners Medical Group and their degree of success.
We did prepare for the PCT Test by being put on Metformin, 150mg of Clomid from days 3-7 and A Trigger Shot.
Describe your experience with Reproductive Partners Medical Group.
Clinic is always clean. They are always on time when taking appointments. I have never waited longer than my appointed time to be seen. They will also see you earlier if they are ahead of time. They do have several magazines to keep you entertained while waiting.
10
Doctor
Denise Cassidenti
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Partners Medical Group
Westminster
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
10
Age 35
1 IVF
Income $100K - $199K
Nurse or HC Services
3rd of 3 Docs
4 IUI With Other Docs
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Cassidenti has been an amazing practitioner so far. I have had to have uterine polyps removed prior to transferring an embryo so it has brought me a lot of anxiety. Dr. C has been a calming force to my procedure and has set us up for a successful transfer. She has allowed us to communicate all of our needs and has worked with us to make the best plan possible for a successful outcome.... We decided to go through stim and an egg retrieval before the polyp surgery.
This clinic [Reproductive Partners Med Group] has the care and compassion you deserve when going through this trying time in your life. Their many strengths include; communication, accessibility and assurance. They break down the financial aspect in an easy to understand way that allows you no surprises when you are paying out of pocket.... Nurse Erica has been very accommodating to all of our questions. She gladly accepts an email or a phone call and responds as quickly as she can.
How was your experience with Denise Cassidenti at Reproductive Partners Medical Group?
Dr. Cassidenti has been an amazing practitioner so far. I have had to have uterine polyps removed prior to transferring an embryo so it has brought me a lot of anxiety. Dr. C has been a calming force to my procedure and has set us up for a successful transfer. She has allowed us to communicate all of our needs and has worked with us to make the best plan possible for a successful outcome.
What's one piece of advice would you give a prospective patient of Denise Cassidenti at Reproductive Partners Medical Group?
She will do everything in her power to make you feel relaxed and ready for this endeavor.
During treatment, were you treated like a number or a human with Denise Cassidenti at Reproductive Partners Medical Group?
I came to Dr. Cassidenti after being treated like a number from another facility. I was already frustrated with infertility and came to her with a lot of concerns. Dr. Cassidenti took the time to really explain IVF and a plan for us. At the end of our consultation she gave me a hug and reassured me that we will do everything in our power to alleviate our frustration.
Describe the protocols Denise Cassidenti used in your cycles at Reproductive Partners Medical Group and their degree of success.
We decided to go through stim and an egg retrieval before the polyp surgery. Dr. C suggested that freezing embryos gives your body time to relax from the stim medication and have a better chance of taking an embryo. Since we only had two embryos, Dr. C suggested a mock transfer cycle to give me the best chance of having a successful transfer.
Describe your experience with your nurse at Reproductive Partners Medical Group. (Assigned nurse: Erica )
Nurse Erica has been very accommodating to all of our questions. She gladly accepts an email or a phone call and responds as quickly as she can. All the nursing staff have been caring and compassionate.
Describe your experience with Reproductive Partners Medical Group.
This clinic has the care and compassion you deserve when going through this trying time in your life. Their many strengths include; communication, accessibility and assurance. They break down the financial aspect in an easy to understand way that allows you no surprises when you are paying out of pocket.
Describe the costs associated with your care under Denise Cassidenti at Reproductive Partners Medical Group.
With PGS testing of embryos, and paying all out of pocket, cost was around 15,500.
Describe Denise Cassidenti's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Partners Medical Group.
At this time, Dr. C agrees with our decision to transfer both of our frozen embryos. 1 embryo is graded as "Good" and 1 is a "Poor".
10
Doctor
Denise Cassidenti
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Reproductive Partners Medical Group
Westminster
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Successful
NPS
7
NPS
8
Age 30 - 31
1 IUI
Anovulation
Male Factor
Income $100K - $199K
Nurse or HC Services
1st of 4 Docs
Neutral
Neutral
Successful
She was quite blunt when I went back and couldn't explain why I wasn't ovulating (I wanted answers!) but what she did worked as I am currently pregnant.
{The nurses were] always prompt to answer questions.
How was your experience with Denise Cassidenti at Reproductive Partners Medical Group?
Initial appointment was good- she was very thorough. She was primary on my surgery and I think did okay with that and getting me prepared and giving me information. She was quite blunt when I went back and couldn't explain why I wasn't ovulating (I wanted answers!) but what she did worked as I am currently pregnant.
What's one piece of advice would you give a prospective patient of Denise Cassidenti at Reproductive Partners Medical Group?
Ask questions!
During treatment, were you treated like a number or a human with Denise Cassidenti at Reproductive Partners Medical Group?
She didn't spend a ton of time with me. But I did appreciate a follow up call the day after my surgery.
Describe your experience with your nurse at Reproductive Partners Medical Group. (Assigned nurse: Amanda)
Always prompt to answer questions
What specific things went wrong at Reproductive Partners Medical Group?
  • Failed to call with results
Describe the specific things that went wrong at Reproductive Partners Medical Group.
Sometimes I had to call in to get my test results rather than have them call me
7
Doctor
Denise Cassidenti
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
4 of 5
8
Clinic
Reproductive Partners Medical Group
Westminster
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5