Throughout my egg freezing journey, Dr. Chavkin was professional, knowledgable and caring.From the very first consultation, I felt like I'm in good hands. Dr. Chavkin took the time to listen to my concerns, thoroughly explain the process, and answer all of my questions with patience and clarity. I was consistently impressed by Dr. Chavkin's expertise and attention to detail. Her guidance and proactive communication ensured that I was well-informed and comfortable at every step. Their dedication to my well-being and success was evident, and I felt confident and reassured throughout the entire journey.
Dr. Chavkin and the entire team of the [Pacific Fertility Center Los Angeles] clinic were compassionate and attentive in every step of the process. I felt like I was getting personal treatment and they truly cared for my well-being & success...It's a new clinic, spacious, huge seating area. Welcoming environment. The only downside is probably the parking situation, they do not validate so if you parked in the building- you're going to pay at least $15 for parking.
How was your experience with Diana Chavkin at Pacific Fertility Center Los Angeles?
I cannot say enough good things about the experience I had with Dr. Chavkin. Throughout my egg freezing journey, Dr. Chavkin was professional, knowledgable and caring.From the very first consultation, I felt like I'm in good hands. Dr. Chavkin took the time to listen to my concerns, thoroughly explain the process, and answer all of my questions with patience and clarity.
I was consistently impressed by Dr. Chavkin's expertise and attention to detail. Her guidance and proactive communication ensured that I was well-informed and comfortable at every step. Their dedication to my well-being and success was evident, and I felt confident and reassured throughout the entire journey. I was also impressed with the fact she was doing all my ultrasounds.
Dr. Chavkin is an outstanding fertility specialist, but they also possess exceptional interpersonal skills. Their ability to connect on a personal level and genuinely care for her patients is truly remarkable. I am incredibly grateful for the exceptional care I received.
What's one piece of advice would you give a prospective patient of Diana Chavkin at Pacific Fertility Center Los Angeles?
Be open and honest about your concerns. Don't be stuck on a specific number of eggs you're looking to freeze, try to be as relaxed as possible during the process.
During treatment, were you treated like a number or a human with Diana Chavkin at Pacific Fertility Center Los Angeles?
Dr. Chavkin and the entire team of the clinic were compassionate and attentive in every step of the process. I felt like I was getting personal treatment and they truly cared for my well-being & success.
Describe your experience with Pacific Fertility Center Los Angeles.
It's a new clinic, spacious, huge seating area. Welcoming environment. The only downside is probably the parking situation, they do not validate so if you parked in the building- you're going to pay at least $15 for parking.
Describe the costs associated with your care under Diana Chavkin at Pacific Fertility Center Los Angeles.
I paid for 3 cycles in advance and it was $17,000 for all 3 of them. Medication prices are not included.
Dr. Chavkin was compassionate and also realistic...She is nurturing and attentive. She truly cares about her patients. It was amazing seeing her every appointment (as opposed to a nurse or tech). It took us 3 retrievals and Dr. Chavkin was honest while keeping us motivated every step of the way. Dr. Chavkin is brilliant and took time to answer all questions...She herself has been through IVF; and perhaps because of her personal experience her empathy was felt every step of the way....
The nurse(s) at HRC were amazing. I saw the same one each visit and she managed my case in terms of communicating medication changes, etc. The office staff were organized...The clinic was great. Highly organized and kind. The lab- which is super important in this process has amazing reviews. During procedures at the Encino location- everyone was really kind and the surgeries felt as positive as they could be because of the care of the nurses, staff, etc...
How was your experience with Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic)?
I loved Dr. Chavkin. She is nurturing and attentive. She truly cares about her patients. It was amazing seeing her every appointment (as opposed to a nurse or tech). It took us 3 retrievals and Dr. Chavkin was honest while keeping us motivated every step of the way. Dr. Chavkin is brilliant and took time to answer all questions. Initially I was using a practice in Florida. The doctors were very hard to get in touch with. I never had this issue with Dr. Chavkin.
What's one piece of advice would you give a prospective patient of Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic)?
If you are above 40 (I am pregnant at 42), the process may be longer then you think. Dr. Chavkin shares all of the facts and it is easy to white out what you don’t want to hear about age; but going in knowing that it may take more then one egg retrieval to create chromosomally normal embryos will help with all of the psychological stuff that comes with fertility issues.
During treatment, were you treated like a number or a human with Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic)?
Dr. Chavkin was compassionate and also realistic. She herself has been through IVF; and perhaps because of her personal experience her empathy was felt every step of the way.
Describe your experience with your nurse at HRC Fertility (Jinxin Fertility Network clinic). (Assigned nurse: Joanna)
I left a different fertility practice due to the nurses being poor communicators and the office staff being extremely unorganized. The nurse(s) at HRC were amazing. I saw the same one each visit and she managed my case in terms of communicating medication changes, etc. The office staff were organized.
Describe your experience with HRC Fertility (Jinxin Fertility Network clinic).
The clinic was great. Highly organized and kind. The lab- which is super important in this process has amazing reviews. During procedures at the Encino location- everyone was really kind and the surgeries felt as positive as they could be because of the care of the nurses, staff, etc.
Dr. Chavkin took her time to explain things thoroughly,Shared her own experience with infertility, and even offered what she would do in my circumstances when I asked...I saw her at every appointment, she performed every ultrasound, and I felt confident that she knew what was going on with me and my treatment..
[our HRC Fertility nurse] was always patient, and compassionate. Always reassured me that it was OK to ask questions...Monitoring appointments were extremely convenient, the clinic worked to accommodate my schedule, and I was always able to be seen promptly...For a retrieval cash pay, $15,000 covered the retrieval and genetic testing...
How was your experience with Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic)?
Dr. Chavkin was always conservative, thorough, and honest. I saw her at every appointment, she performed every ultrasound, and I felt confident that she knew what was going on with me and my treatment
What's one piece of advice would you give a prospective patient of Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic)?
That it can take a day or two to get a response from the nurses, so if you have any questions ask them at your appointment
During treatment, were you treated like a number or a human with Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic)?
Dr. Chavkin took her time to explain things thoroughly,Shared her own experience with infertility, and even offered what she would do in my circumstances when I asked
Describe the protocols Diana Chavkin used in your cycles at HRC Fertility (Jinxin Fertility Network clinic) and their degree of success.
I was on a similar agonist protocol for both retrievals, and on Follistim and Menopur leading up to trigger. Follistim was always around 350, menopur around 150, with slight adjustments throughout the week it’s needed
Describe your experience with your nurse at HRC Fertility (Jinxin Fertility Network clinic). (Assigned nurse: Stephanie )
Stephanie was always patient, and compassionate. Always reassured me that it was OK to ask questions
Describe your experience with HRC Fertility (Jinxin Fertility Network clinic).
Clinic was great. I never had to wait more than five or 10 minutes to be seen, and was often able to be seen early. This made care extremely convenient. All of the staff remembers you by name, and checked in to see how you were doing.
Describe your experience with your monitoring appointments at HRC Fertility (Jinxin Fertility Network clinic).
Monitoring appointments were extremely convenient, the clinic worked to accommodate my schedule, and I was always able to be seen promptly. I never had to wait more than a few minutes and was generally in and out within a half hour or less
Describe the costs associated with your care under Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic).
I had insurance coverage for one retrieval and transfer, so the only cost was the facility fee. This totaled around $3000. For a retrieval cash pay, $15,000 covered the retrieval and genetic testing
Dr. Chavkin felt as one was a human and not a number as she always addressed me by my name always. She was the one that personally examined me every visit, and always was aware of the medication I was on...[she] was very forth coming about all procedures and expectations meanwhile communicating in a subtle and kind way. Always receives you with a smile..
I personally never had an issue. The entire [HRC Fertility] staff was nothing but kind to me. They always accommodate to my schedule. Always answered all my questions. They always received me with a smile. The office was always clean and organized...We purchased the 25k all inclusive package, though are cost totaled around 30K..
How was your experience with Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic)?
Dr. Chavkin was very forth coming about all procedures and expectations meanwhile communicating in a subtle and kind way. Always receives you with a smile. Dr. Chavkin made the process feel safe and comfortable. Dr. Chavkin could sometimes allow for the patient to enjoy the ultrasounds a bit longer and not feel so rushed all the time. Though other than her experience and knowledge makes for a very pleasant experience.
What's one piece of advice would you give a prospective patient of Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic)?
Ask as many questions as you need and she has the best answers and they will put you ease.
During treatment, were you treated like a number or a human with Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic)?
Being treated by Dr. Chavkin felt as one was a human and not a number as she always addressed me by my name always. She was the one that personally examined me every visit, and always was aware of the medication I was on.
Describe the protocols Diana Chavkin used in your cycles at HRC Fertility (Jinxin Fertility Network clinic) and their degree of success.
Overall strategy was putting me on meds for egg retrieval and transfer when the time called for it.
Describe your experience with your nurse at HRC Fertility (Jinxin Fertility Network clinic). (Assigned nurse: Stephanie Garcia )
On top of everything, detailed, kind, attentive.
Describe your experience with HRC Fertility (Jinxin Fertility Network clinic).
I personally never had an issue. The entire staff was nothing but kind to me. They always accommodate to my schedule. Always answered all my questions. They always received me with a smile. The office was always clean and organized.
Describe the costs associated with your care under Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic).
We purchased the 25k all inclusive package, though are cost totaled around 30K.
Describe Diana Chavkin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at HRC Fertility (Jinxin Fertility Network clinic).
This was my first egg freezing cycle and I was treated with warmth and respect every step of the way...Working with Dr. Chavkin was a pleasure and I definitely recommend her. She was warm and took the time to answer all of my questions. I saw her a few times during my treatment and then she performed my retrieval...My insurance covered 80%, and my out of pocket costs were ~$6,000...
Working with HRC Fertility was a great experience...This was my first egg freezing cycle and I was treated with warmth and respect every step of the way...[nurse] was available to answer every question I had along every step of the process. She even offered to drive to my house to drop off medication on the night before my treatment started because the delivery was going to be delayed...My doctor was located in the West Los Angeles location, but the clinic allowed me to do my weekly monitoring at the Pasadena location since it is closer to my home. I had good experiences as both locations...
How was your experience with Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic)?
Working with Dr. Chavkin was a pleasure and I definitely recommend her. She was warm and took the time to answer all of my questions. I saw her a few times during my treatment and then she performed my retrieval.
During treatment, were you treated like a number or a human with Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic)?
This was my first egg freezing cycle and I was treated with warmth and respect every step of the way.
Describe your experience with your nurse at HRC Fertility (Jinxin Fertility Network clinic). (Assigned nurse: Joanna Truong)
Joanna was available to answer every question I had along every step of the process. She even offered to drive to my house to drop off medication on the night before my treatment started because the delivery was going to be delayed. She was great to work with.
Describe your experience with HRC Fertility (Jinxin Fertility Network clinic).
Working with HRC Fertility was a great experience. My doctor was located in the West Los Angeles location, but the clinic allowed me to do my weekly monitoring at the Pasadena location since it is closer to my home. I had good experiences as both locations.
Describe the costs associated with your care under Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic).
My insurance covered 80%, and my out of pocket costs were ~$6,000
Dr . Chavkin was pleasant to work with but left too much work to the coordinator and other staff, who seemed overwhelmed and didn’t take the time to answer questions accurately. I also found Dr Chavkin too brief in her explanations and answers to my questions...I felt like just another number on their list. So many mistakes were made by staff...The nurse/care coordinator seemed rushed during every visit, most emails had mistakes or were missing key information, crucial information about a procedure was omitted, medication was ordered in error, and logistical information was frequently left out of communications.
The nurse/care coordinator [at HRC Fertility] seemed rushed during every visit, most emails had mistakes or were missing key information, crucial information about a procedure was omitted, medication was ordered in error, and logistical information was frequently left out of communications...Strengths: short wait times. Weaknesses: billing mistakes galore, failure to return emails and phone calls, mistakes in surgery and procedure instructions, charging for multiple additional things without disclosure, extremely rude and incompetent front desk staff and financial counselor.
How was your experience with Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic)?
Dr . Chavkin was pleasant to work with but left too much work to the coordinator and other staff, who seemed overwhelmed and didn’t take the time to answer questions accurately. I also found Dr Chavkin too brief in her explanations and answers to my questions.
What's one piece of advice would you give a prospective patient of Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic)?
Find another clinic.
During treatment, were you treated like a number or a human with Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic)?
I felt like just another number on their list. So many mistakes were made by staff.
Describe your experience with your nurse at HRC Fertility (Jinxin Fertility Network clinic). (Assigned nurse: Stephanie )
The nurse/care coordinator seemed rushed during every visit, most emails had mistakes or were missing key information, crucial information about a procedure was omitted, medication was ordered in error, and logistical information was frequently left out of communications.
Describe your experience with HRC Fertility (Jinxin Fertility Network clinic).
Strengths: short wait times. Weaknesses: billing mistakes galore, failure to return emails and phone calls, mistakes in surgery and procedure instructions, charging for multiple additional things without disclosure, extremely rude and incompetent front desk staff and financial counselor.
What specific things went wrong at HRC Fertility (Jinxin Fertility Network clinic)?
Dr. Chavkin is smart, experienced, kind, clear, and honest...always took time to make sure I was informed and comfortable...She was able to perform the surgery smoothly and I left with no complications and my desired result...intelligent, confident, and very warm doctor...every ultrasound, I felt very comfortable under her care, getting informed how everything is going
[Pacific Fertility Center Los Angeles] is clean, beautiful, and calming...front desk staff was helpful and kind...doing bloodwork was so convenient and quick- I never had to wait. On most days, as soon as I checked in, I was taken care of...Stephanie was INCREDIBLE! Having her as your main point of contact was like having a caring close friend by your side through every step of the process
How was your experience with Diana Chavkin at Pacific Fertility Center Los Angeles?
Dr. Chavkin is smart, experienced, kind, clear, and honest. Something I always look for in a doctor is someone who doesn't rush their time and explanations, and I never felt that Dr. Chavkin was rushed with me. She always took time to make sure I was informed and comfortable, setting aside time to answer any questions or discuss more as needed. With every ultrasound, I felt very comfortable under her care, getting informed how everything is going with the stage we were at. Her way of explaining the process and next steps to me made me feel less nervous than I thought I would be through the process. She was able to perform the surgery smoothly and I left with no complications and my desired result. Thank you so much, Dr. Chavkin!
During treatment, were you treated like a number or a human with Diana Chavkin at Pacific Fertility Center Los Angeles?
Dr. Chavkin is an intelligent, confident, and very warm doctor. I always felt comfortable and informed when I saw her, getting the latest on how my process was going and what we needed to do next to get the best results. She is kind and empathetic, taking extra time to chat and answer questions.
Describe your experience with your nurse at Pacific Fertility Center Los Angeles. (Assigned nurse: Stephanie)
Stephanie was INCREDIBLE! Having her as your main point of contact was like having a caring close friend by your side through every step of the process. She is SO organized, quick to reply, and was there for me when I had urgent questions (even outside of working hours). I felt very lucky to have her as my nurse during this process, she made sure I felt comfortable and clear through the process.
Describe your experience with Pacific Fertility Center Los Angeles.
The clinic is clean, beautiful, and calming. The front desk staff was helpful and kind. There is a labcorp RIGHT next door to this clinic, so doing bloodwork was so convenient and quick- I never had to wait. On most days, as soon as I checked in, I was taken care of. I was driving from OC to LA to go to this clinic and always felt is was worth it.
just completed my first round of egg freezing with [Dr. Diana Chavkin] and cannot say enough about how positive and seamless my entire experience was from start to finish...is kind, compassionate and truly brilliant, and was able to strike the perfect balance of maximizing my results while ensuring she was keeping me safe and clear of any potential complications
[Pacific Fertility Center Los Angeles] is spotless throughout, and the waiting room is super comfortable and beautifully designed. Wait times can be pretty luck-of-the-draw depending on the day, and the parking garage is pricey...Stephanie, took all of those worries away instantly. She was so reliable and responsive
How was your experience with Diana Chavkin at Pacific Fertility Center Los Angeles?
Choosing Dr. Chavkin as my ER was the best decision I ever could have made for myself and my future. I just completed my first round of egg freezing with her and cannot say enough about how positive and seamless my entire experience was from start to finish. She is kind, compassionate and truly brilliant, and was able to strike the perfect balance of maximizing my results while ensuring she was keeping me safe and clear of any potential complications. Every single decision was made with the utmost care, precision, and consideration -- and Dr. Chavkin always made it a point to communicate her thought process so openly and honestly every step of the way so that I never felt out of the loop. As someone new to the fertility world generally, there was no better feeling than knowing and trusting that I simply couldn't be in better hands than Dr. Chavkin's.
What's one piece of advice would you give a prospective patient of Diana Chavkin at Pacific Fertility Center Los Angeles?
Come prepared with questions! Dr. Chavkin does all of your ultrasounds herself, so that time is also a great opportunity to talk through the process with her and ask any questions you might have. She welcomes them!
Describe your experience with your nurse at Pacific Fertility Center Los Angeles. (Assigned nurse: Stephanie G)
One of my biggest priorities when choosing a clinic was that there be open (and responsive) communication between myself and the nursing staff/coordinators. Some of the reviews I'd read about the communication/responsiveness (or lack thereof) at other clinics were very concerning to me, especially as someone new to the process. Dr. Chavkin's nurse, Stephanie, took all of those worries away instantly. She was so reliable and responsive, and I always knew that I could count on her to respond to my messages and answer my questions -- which she did, at all hours of the day and even late into the evening. I've truly never had another experience like it at any doctor's office.
Describe your experience with Pacific Fertility Center Los Angeles.
The clinic itself is spotless throughout, and the waiting room is super comfortable and beautifully designed. Wait times can be pretty luck-of-the-draw depending on the day, and the parking garage is pricey-- but I could often find metered parking on the street.
Describe the costs associated with your care under Diana Chavkin at Pacific Fertility Center Los Angeles.
I was fortunate enough to have most of my treatment covered by my fertility insurance through my employer.
At the consultation she [Dr. Diana Chavkin] seemed rushed...We left without any paperwork to reference and felt there was more to be desired from the meeting with her...discussed a Day 1 start with birth control pills. There was no discussion on any other approach
[AT Pacific Fertility Center Los Angeles] poor communication from the doctor and staff as a whole off putting and anxiety provoking...was nearly impossible to speak to anyone directly at the office...nurse was supposed to get back to us on important information for us to move forward with treatment and never did
How was your experience with Diana Chavkin at Pacific Fertility Center Los Angeles?
At the consultation she seemed rushed. We left without any paperwork to reference and felt there was more to be desired from the meeting with her. Her business card just lists the general office number.
What's one piece of advice would you give a prospective patient of Diana Chavkin at Pacific Fertility Center Los Angeles?
Write down your questions and ask if you are not understanding as she talks quickly.
Describe the protocols Diana Chavkin used in your cycles at Pacific Fertility Center Los Angeles and their degree of success.
She discussed a Day 1 start with birth control pills. There was no discussion on any other approach.
Describe your experience with your nurse at Pacific Fertility Center Los Angeles. (Assigned nurse: Stephanie)
After initial consultation with the Dr, I reached out via the portal because we did not hear anything from anyone regarding next steps. There was a lot of back and forth because we were unclear how to proceed. It was nearly impossible to speak to anyone directly at the office.
Describe your experience with Pacific Fertility Center Los Angeles.
We really wanted to like this clinic because of their success rates but found the poor communication from the doctor and staff as a whole off putting and anxiety provoking. The nurse was supposed to get back to us on important information for us to move forward with treatment and never did. It felt like we were not important perhaps because we had not paid for or started a Cycle yet but did not want to take the chance to find out if communication would get any better.
What specific things went wrong at Pacific Fertility Center Los Angeles?
Failed to convey critical information
Describe the specific things that went wrong at Pacific Fertility Center Los Angeles.
We wanted to touch base regarding the plan with the Dr. and were charged $100 for the phone call. After that, there was no followup on their end until we sent yet again a message via the portal.
Dr. Chavkin was very informative and transparent throughout the entire procedure. While her nurses handled all of the emails, if and when an emergency arose, she'd answer personally. Same with questions, we'd ask the nurses a million questions, and they'd run it by Dr. Chavkin for an answer, and we'd get guidance/direction by nightfall. My wife and I elected to have Reciprocal IVF, which meant we were both under her care. She took really good care of both of us and kept us level-headed, calm, and was completely honest with probability rates.
The clinic [HRC Fertility] has multiple offices and is huge. There are many times where it feels like the left-hand has no idea what the right-hand is doing. It's even worse because you know if you CC the doctor on emails, the doctor doesn't read emails (which she was clear about when we started)... our first [nurse] was a disaster...majority of our emails to her went unanswered, including an email about whether a donor's sperm was compatible w/ our genetic profile. We went ahead and bought sperm without their approval (gamble, but worth it), and thank goodness we did because he ran out of stuff by the time the clinic/Dr. realized that Stephanie never forwarded our emails.
How was your experience with Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic)?
Dr. Chavkin is a doctor from NY who was a teacher in the public school system, has undergone fertility treatment, and a woman. We connected over that, and the fact that she's undergone fertility treatment herself meant that she understood what we were going through. It is so important to work with someone who can empathize with their clients because she was able to reassure us when we had a million worries and questions. She didn't blunt difficult stats, but she made sure we knew all of our options before moving ahead.
She was also incredibly patient to make sure that our eggs were ready for retrieval rather than waste a cycle by attempting to retrieve too early. I really appreciated that.
What's one piece of advice would you give a prospective patient of Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic)?
Bring all of your questions with you and don't be afraid to ask Dr. Chavkin when you see her for a consult. Her visits are REALLY fast (which some folks may not like), but when you have her attention, you HAVE her attention.
During treatment, were you treated like a number or a human with Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic)?
Dr. Chavkin was very informative and transparent throughout the entire procedure. While her nurses handled all of the emails, if and when an emergency arose, she'd answer personally. Same with questions, we'd ask the nurses a million questions, and they'd run it by Dr. Chavkin for an answer, and we'd get guidance/direction by nightfall.
My wife and I elected to have Reciprocal IVF, which meant we were both under her care. She took really good care of both of us and kept us level-headed, calm, and was completely honest with probability rates.
Describe the protocols Diana Chavkin used in your cycles at HRC Fertility (Jinxin Fertility Network clinic) and their degree of success.
This was our first time trying to conceive and she was clear that once we had a good egg (one that survived to create an embryo and pass PGS testing), we had a 60-70% likelihood of live birth. Our first retrieval (Birth control first, then Menopur, Gonal F, Cetrotide, and Pregnyl) resulted in 10 eggs retrieved, with one testing normal (we're AMA). Second retrieval, same protocol, resulted in about 16 eggs, again, with one testing normal (it's on ice).
We transferred the first good egg into me (I had to inject HCG to prep and some progesterone to prepare my body for the FET), and had the 2nd retrieval happen the same week (same protocol).
Once I received a confirmed pregnancy, the protocol was Crinone 8%, Progesterone-in-oil, estrace, and pre-natals through week 13. Currently at 14 weeks.
Describe your experience with your nurse at HRC Fertility (Jinxin Fertility Network clinic). (Assigned nurse: Joanna Truong)
I want to be clear, our first nurse, Stephanie was a disaster. Apparently, when we first started, Stephanie was in the midst of quitting (or getting fired), but a majority of our emails to her went unanswered, including an email about whether a donor's sperm was compatible w/ our genetic profile. We went ahead and bought sperm without their approval (gamble, but worth it), and thank goodness we did because he ran out of stuff by the time the clinic/Dr. realized that Stephanie never forwarded our emails.
Once Joanna took over, it was a complete 180. She was thorough, clear, and on-top of emails. Not only did she send us emails telling us what to do/expect, she also called (my phone AND my partner's phone) to make sure we got everything. She's fantastic and sweet, and really thoughtful.
Well done!
Describe your experience with HRC Fertility (Jinxin Fertility Network clinic).
The clinic has multiple offices and is huge. There are many times where it feels like the left-hand has no idea what the right-hand is doing. It's even worse because you know if you CC the doctor on emails, the doctor doesn't read emails (which she was clear about when we started). Once I complained very very clearly to our Fertility Advocate (we were using Progyny to manage billing and care), things got sorted out very quickly.
The other weakness is with their biller, Jamie. Sure, we're on Progyny, and we didn't have to think about insurance stuff at all, but there were several instances where they forgot to submit approvals, which led to some stressful days when we weren't sure if certain meds would be covered by Progyny or if we'd have to pay out of pocket first (which we could afford, but it was still confusing). I remember asking Jamie about certain approvals, and she'd say Progyny would take a few days to approve/respond, but then I'd go home and do it myself and get it approved within 24 hours.
You'll need to stay on top of things and advocate on your own behalf. It is incredibly important for you to confirm things via email.
Also, the surgical center is owned by HRC. It's not disclosed anywhere and it probably saves you money to stay in their system, but it feels like self-dealing and feels shady. It's not an awful surgical center, and it's easy to let the clinic manage all of that. I don't know what they billed or how much cost of care for retrieval/transfers are, and I don't know if the doctor would've performed the procedure elsewhere, but wish they were upfront about that at the beginning.
Describe the costs associated with your care under Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic).
Progyny covered everything after our deductible (about $2800) except for Crinone.. fair market value for that stuff is $1000+ for a 1 month supply. I think I paid $400-600 for 2 boxes a month.
Describe Diana Chavkin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at HRC Fertility (Jinxin Fertility Network clinic).
Dr. Chavkin is very clear that they only do single embryo transfers unless there's a reason to transfer more than one. I don't have a history of miscarriages, so there was no reason to transfer more than 1.. and since we only got 1 egg the first time, it wasn't much of a discussion.
What specific things went wrong at HRC Fertility (Jinxin Fertility Network clinic)?
Lost appointments
Failed to call with results
Failed to inform you of changes in protocol
Provided conflicting information
Failed to convey critical information
Describe the specific things that went wrong at HRC Fertility (Jinxin Fertility Network clinic).
This was all when we had Stephanie as our nurse coordinator. She failed to pass our donor's genetic info along for approval despite us telling them we needed answers w/in 72-hours because of low donor sperm availability. We went ahead and purchased the sperm anyway (a potential $4000 throwaway if the doc said no).
I finally contacted the clinic by phone and email 10 days later demanding to know why we didn't get a response, and the doc/nurse said they never got our messages, and that our nurse no longer worked there. While I can understand why they may have been unable to access Stephanie's emails (not sure why a company wouldn't keep an employee's email open until they reviewed all emails for urgency), we CCed the doctor on those emails.
The very same day, we got "approval" to buy sperm.
Did I mention that they required us to buy CMV negative sperm because my partner, the non-gestational parent, tested CMV negative? As someone who was pre-med, I asked them why we had to pick someone CMV negative when I, the gestational partner, tested CMV positive. Joanna, the new nurse, said I was right and we didn't have to limit our choices.
Folks, the sheer # of donors who are CMV negative is exponentially smaller than the pool of CMV positive donors. Not only were we forced to purchase sperm w/o approval, but we were initially limited to a smaller gene pool too. Granted, we picked a donor who we felt was the best (out of both CMV-/CMV+ groups), it would've been a lot less stressful to have accurate information from the start.
We also had one day where they forgot to book an appointment for us despite telling us we had to show up on a certain day, so they had to move it to another day. Considering that fertility treatment is time-sensitive (medicine is doled out to trigger precise bodily changes to prep for retrieval), we were completely aghast that they forgot. We had our appointment moved to the next day, but we were terrified that we may have missed a cycle and re-do/wait for another month.
Similarly, for our second retrieval, it wasn't clear when we were supposed to use the trigger shot. We were told of a potential retrieval date, but the doctor told us we may need to delay it because some of the eggs didn't look ready. However, no one told us this meant that the retrieval and trigger dates had to be switched too. Thankfully, we called the on-duty doctor for clarification. On-duty doctor contacted Dr. Chavkin, who emailed/called us immediately to let us know what to do and what not to do.
We saw Dr. Chavkin for every single visit unless she was out of town...personalized treatment plan that was specific and intuitive...was always accessible for questions if we had them...she took my concerns seriously and never made me feel histrionic...was warm, kind, and attentive beyond just treatment
[Pacific Fertility Center Los Angeles] is accessible, beautifully designed, welcoming, and efficient. The lab can take a while to get through because they get very busy...always greeted by friendly front desk staff, and the waiting room was very comfortable. I love that it didn't feel like a clinical doctor's office
How was your experience with Diana Chavkin at Pacific Fertility Center Los Angeles?
We saw Dr. Chavkin for every single visit unless she was out of town (only two occasions) when she hand-picked the doctor we would see in her absence. I love that she had a personalized treatment plan that was specific and intuitive, and she was always accessible for questions if we had them. I had to come in for a few extra ultrasounds because of bleeding and pain, and each time she took my concerns seriously and never made me feel histrionic. I could trust that she had my best interests in mind. We always enjoyed seeing her and wish we could have continued our entire pregnancy under her care!
What's one piece of advice would you give a prospective patient of Diana Chavkin at Pacific Fertility Center Los Angeles?
Know that Dr. Chavkin is in your corner; there is no question to small. She has your back and will work passionately to ensure you can build your family!
During treatment, were you treated like a number or a human with Diana Chavkin at Pacific Fertility Center Los Angeles?
Dr. Chavkin was warm, kind, and attentive beyond just treatment. She could empathize with my experience, having gone through it herself. She was respectful and welcoming to my wife as well, and never made us feel othered. I feel incredibly lucky to have been under the care of someone who saw me as a person rather than a numerical patient.
Describe your experience with your nurse at Pacific Fertility Center Los Angeles.
The nursing staff were so lovely, and my care coordinator was efficient although I never met her because she worked remotely. There were a few times I had to ask for clarification and documentation from the coordinator because she forgot, and a few times that she didn't answer Dr. Chavkin's call when we had an appointment together, but otherwise I was very happy to have a direct contact who I could reach out to with any questions! That gave me huge peace of mind, and I like that the care coordinator really understood Dr. Chavkin's style and was able to reach her very quickly.
Describe your experience with Pacific Fertility Center Los Angeles.
The clinic is accessible, beautifully designed, welcoming, and efficient. The lab can take a while to get through because they get very busy, but I think they are working out the kinks. We were always greeted by friendly front desk staff, and the waiting room was very comfortable. I love that it didn't feel like a clinical doctor's office. We never felt awkward or like we were in a cold environment. I think the clinic added to the positive experience we had, absolutely.
Dr. Chavkin provided me all the information I needed to feel comfortable in moving forward with the process. I also appreciated her doing all the ultrasounds and viewing the progress of the hormone shots versus a nurse performing the ultrasounds. I was very happy with the entire process and glad I saw Dr. Chavkin...She didn't rush out to try and go to her next patient...I was referred by a friend who had her egg-freezing procedure with Dr. Chavkin
Overall, the [Pacific Fertility Center LA] clinic is clean and very nice. I like the lab is next door so it makes it so much easier to do labs then return to the clinic. Theres two things that need to improve. The first is to make sure all the lab results are uploaded on the portal. I never saw the results to my labs uploaded into my account and the other is the wait time. A few times I had to wait over 30 minutes to see the doctor.
How was your experience with Diana Chavkin at Pacific Fertility Center Los Angeles?
I came to Dr. Chavkin after having a consultation at another facility. The reason I saw Dr. Chavkin was because I was referred by a friend who had her egg-freezing procedure with Dr. Chavkin. Dr. Chavkin provided me all the information I needed to feel comfortable in moving forward with the process. I also appreciated her doing all the ultrasounds and viewing the progress of the hormone shots versus a nurse performing the ultrasounds. I was very happy with the entire process and glad I saw Dr. Chavkin.
What's one piece of advice would you give a prospective patient of Diana Chavkin at Pacific Fertility Center Los Angeles?
Do some research about what to expect so you know what to ask the doctor.
During treatment, were you treated like a number or a human with Diana Chavkin at Pacific Fertility Center Los Angeles?
Dr. Chavkin personally did all the ultrasounds and answered all the questions I had. She didn't rush out to try and go to her next patient.
Describe the protocols Diana Chavkin used in your cycles at Pacific Fertility Center Los Angeles and their degree of success.
I had a high number of follicles and AMH level for my age so Dr. Chavkin told my initially that I would only need to do the shots for 10 days and as I went through the process, there was a chance to end early. Luckily, that wasn't the case so I was able to do the full 10 days. Dr. Chavkin also said I might be at risk for OHSS so she warned me of the symptoms and also provided me with medicine to take after the procedure to reduce OHSS.
Describe your experience with your nurse at Pacific Fertility Center Los Angeles. (Assigned nurse: Erika Mills)
I had an amazing experience working with Erika Mills, however, when I first saw Dr. Chavkin, I was assigned with Julie Jin and I didn't have a good experience with Julie. Julie was not quick to respond and when I first sent her my medical file, she didn't tell me that I needed to send in other results, such as pap smear. In addition, she didn't communicate the labs that I already took so when I went for my next appointment, I was told I had to take all the labs again. I had to clarify with the nursing coordinator that I had already taken a few labs so I had to send it my medical file again. From there Erika was extremely helpful and made the process so easy.
Describe your experience with Pacific Fertility Center Los Angeles.
Overall, the clinic is clean and very nice. I like the lab is next door so it makes it so much easier to do labs then return to the clinic. Theres two things that need to improve. The first is to make sure all the lab results are uploaded on the portal. I never saw the results to my labs uploaded into my account and the other is the wait time. A few times I had to wait over 30 minutes to see the doctor.
Describe the costs associated with your care under Diana Chavkin at Pacific Fertility Center Los Angeles.
The total cost, including the hormones was $10,300.
What specific things went wrong at Pacific Fertility Center Los Angeles?
Lost paperwork
Failed to order appropriate test
Describe the specific things that went wrong at Pacific Fertility Center Los Angeles.
I sent my medical file from Kindbody to Julie Jin and she didn't update the labs that I had to take as a result. Julie also didn't tell me I had to send When I went to my appointment following this, I was instructed to do a full panel when I had already taken many of the labs 2 months prior. I had to politely talk to my new nurse coordinator (she was not Julie Jin) and explain why I didn't have to take all the labs. Erika Mills was my new coordinator so I had to resend her my Kindbody medical file to get all the labs cleared up. I was disappointed because egg freezing isn't cheap and I expected a higher level of attention to detail.
Dr. Chavkin was with me for every ultrasound, and answered every question I had (and there were tons)...She is very personable and approachable. It is so clear that she cares about her patients and their outcomes. It made us much more comfortable going through this. After my retrieval - I had a tougher recovery...Dr. Chavkin...checked up on me every day, and brought me in for additional ultrasounds to ensure I was healing properly.
They [Pacific Fertility Center Los Angeles] almost always saw me on time and had me in and out. My blood draws for the most part were seamless. I felt comfortable. one of the nurses was very new and could not answer many of my questions but she was still in training. Otherwise - the staff was great - and by the end the front desk even knew my name...we had an AMAZING result...and could not be happier. I would recommend Dr. Chavkin and the entire Pacific Fertility team in a heartbeat to anyone looking to go through this process.
How was your experience with Diana Chavkin at Pacific Fertility Center Los Angeles?
Dr. Chavkin and her team were fantastic. My husband and I chose to freeze our embryos since we are not yet ready to have children, and Dr. Chavkin was with me for every ultrasound, and answered every question I had (and there were tons). Her clinical staff was very responsive as well. This was my first time going through this process, so I had a ton to learn. She is very personable and approachable. It is so clear that she cares about her patients and their outcomes. It made us much more comfortable going through this.
After my retrieval - I had a tougher recovery (due to being sensitive to the medications - no fault of Pacific Fertility at ALL) and Dr. Chavkin and her team checked up on me every day, and brought me in for additional ultrasounds to ensure I was healing properly. I am 3 weeks post retrieval and basically back to normal.
Finally, we had an AMAZING result...and could not be happier. I would recommend Dr. Chavkin and the entire Pacific Fertility team in a heartbeat to anyone looking to go through this process.
What's one piece of advice would you give a prospective patient of Diana Chavkin at Pacific Fertility Center Los Angeles?
Ensure you ask about your AMH levels and what that means for you and your future. Also - if you want to have all of your information for your own information (hormone levels, ultrasounds) you have to ask for them for them to be released to you!
During treatment, were you treated like a number or a human with Diana Chavkin at Pacific Fertility Center Los Angeles?
I was checked up on all the time, especially when I was having a tough reaction to the medications. I felt like they understand my concerns and wanted to help.
Describe the protocols Diana Chavkin used in your cycles at Pacific Fertility Center Los Angeles and their degree of success.
I had 11 eggs retrieved, 8 fertilized, 5 blastocysts, and all 5 for Euploid and normal, which is an incredible outcome for having a low AMH level. She was very careful about my medications, when to be on what, and how often I came into the clinic. I went in every two days. I was monitored quite closely.
Describe your experience with your nurse at Pacific Fertility Center Los Angeles. (Assigned nurse: Stephanie)
Stephanie got better as the time went on. In the beginning, her communication in the portal was a little spotty (she would only answer half the questions that I asked) but it got better from there.
There was miscommunication about my trigger shot - stephanie was out sick so another nurse had to work with me and did not tell me that I needed to mix my two powders. Thankfully I was able to google what to do - but it was a little nervewracking.
Describe your experience with Pacific Fertility Center Los Angeles.
They almost always saw me on time and had me in and out. My blood draws for the most part were seamless. I felt comfortable.
one of the nurses was very new and could not answer many of my questions but she was still in training. Otherwise - the staff was great - and by the end the front desk even knew my name.
Describe the costs associated with your care under Diana Chavkin at Pacific Fertility Center Los Angeles.
I was very lucky to have my treatment covered
Describe Diana Chavkin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific Fertility Center Los Angeles.
She [Dr. Chavkin] wasn't blunt in her delivery, but when it came to discussing any concerns she had, she was able to relay that information in a warm and comforting way. She was able to give me the reality of the situation without scaring me...I would see her at every appointment. She did all of my ultrasounds, which made me feel like she could actually be up to date about what's going on during my cycle and if there were any issues she'd be able to catch right away...
Joanna [nurse at HRC Fertility] was wonderful to work with. After every appointment, she'd email me updates on my blood work and instructions for the upcoming days, all which were very easy to follow. On the first day of my cycle, she called and walked me through everything that I would be taking in the first few days which helped to ease any fears I had...purchased the "egg freezing package" which included everything (medications, monitoring appts, lab work, and retrieval) and 2 years of storage. The cost for that was $13,000. After the 2 years the storage fee is $760 annually...
How was your experience with Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic)?
Dr. Chavkin has a great bedside manner, which was very important to me given I was going through this process without a partner. She wasn't blunt in her delivery, but when it came to discussing any concerns she had, she was able to relay that information in a warm and comforting way. She was able to give me the reality of the situation without scaring me. I had consultations with other doctors and ultimately I decided to work with Dr. Chavkin because of this.
Another thing that I appreciated about Dr. Chavkin was that I would see her at every appointment. She did all of my ultrasounds, which made me feel like she could actually be up to date about what's going on during my cycle and if there were any issues she'd be able to catch right away.
What's one piece of advice would you give a prospective patient of Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic)?
You're not expected to automatically know and understand everything going on so don't be afraid to ask questions.
During treatment, were you treated like a number or a human with Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic)?
I felt like Dr. Chavkin had an invested interest in the success of my cycle and she took the time to answer any questions I had to make sure I was understanding everything.
Describe your experience with your nurse at HRC Fertility (Jinxin Fertility Network clinic). (Assigned nurse: Joanna Truong)
Joanna was wonderful to work with. After every appointment, she'd email me updates on my blood work and instructions for the upcoming days, all which were very easy to follow. On the first day of my cycle, she called and walked me through everything that I would be taking in the first few days which helped to ease any fears I had.
Describe your experience with HRC Fertility (Jinxin Fertility Network clinic).
Everyone in the clinic is very friendly. The nurse who does the blood draws was very pleasant every morning. All patients in cycle come in the mornings for ultrasounds and blood draws, and even though you might have to wait a little, it's nice seeing all these other women going through the same thing you are.
Describe the costs associated with your care under Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic).
I purchased the "egg freezing package" which included everything (medications, monitoring appts, lab work, and retrieval) and 2 years of storage. The cost for that was $13,000. After the 2 years the storage fee is $760 annually.
Dr. Chavkin took us on as patients late in our process...She went our of her way to make sure all our questions were answered, and was very thorough with all paperwork and testing. In addition, she had a warm but very professional bedside manner, and I really appreciated this. Her steadiness really calmed me down on the day or our transfer as well...
I had nothing but good experiences with HRC West Los Angeles. They were professional, thorough, and I felt very well cared for with them. However, I previously saw a doctor at another HRC clinic in Westlake, and I did not have a good experience there...I don't think all the HRC clinics are the same...[nurses were] Very communicative, very good with email. The nurses who drew blood were absolutely lovely.....warm, supportive, and calming....
How was your experience with Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic)?
She went our of her way to make sure all our questions were answered, and was very thorough with all paperwork and testing. In addition, she had a warm but very professional bedside manner, and I really appreciated this. Her steadiness really calmed me down on the day or our transfer as well.
What's one piece of advice would you give a prospective patient of Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic)?
Dr. Chavkin is worth the drive....we lived almost an hour away, so it was not easy to get to her office, but she was so thorough and excellent that I'd say go ahead and make the drive if you can.
During treatment, were you treated like a number or a human with Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic)?
Dr. Chavkin took us on as patients late in our process. We'd had a negative experience with a previous doctor, and were quite shaken when we met her. She was clear, honest, kind, and treated us with respect through the whole time with her.
Describe the protocols Diana Chavkin used in your cycles at HRC Fertility (Jinxin Fertility Network clinic) and their degree of success.
A lot of my treatment (egg retrievals for freezing, creating of embryos) was done with my first doctor. Dr. Chavkin took over right as we were preparing for our frozen embryo transfer. She managed my hormone levels, including my thyroid, with appropriate medications, always explaining what she was doing and why it was increasing my chances of a successful transfer. When conditions were optimal, she completed the Frozen Embryo Transfer and did all the follow up (Ultrasounds, bloodwork, medication management). Our transfer was successful, and we are so grateful because we only had one healthy embryo for transfer. She did not promise success, but made sure we knew she was doing everything she could to increase our chances of success.
Describe your experience with your nurse at HRC Fertility (Jinxin Fertility Network clinic). (Assigned nurse: Stephanie)
Very communicative, very good with email. The nurses who drew blood were absolutely lovely.....warm, supportive, and calming.
Describe your experience with HRC Fertility (Jinxin Fertility Network clinic).
I had nothing but good experiences with HRC West Los Angeles. They were professional, thorough, and I felt very well cared for with them. However, I previously saw a doctor at another HRC clinic in Westlake, and I did not have a good experience there. In that case, communication was way less clear and I was talked down to by the physician when I asked questions. I don't think all the HRC clinics are the same.
Describe the costs associated with your care under Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic).
Our payments went to two different doctors, as we did most of the prep work for the transfer with a different physician. Treatment with Dr. Chavkin was priced as expected, and once it was confirmed I was pregnant my visits were covered by my insurance (I did have to sign a waiver that I'd pay in full if insurance didn't cover, but they did, which was great)
Describe Diana Chavkin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at HRC Fertility (Jinxin Fertility Network clinic).
We only had one healthy embryo (and one undetermined). We did not want the possibility of twins, and did not want to transfer the undetermined embryo, which she supported
Dr. Chavkin is careful, very thorough, and data-driven...She encouraged us to seek second opinions when there were many options for next steps. After seeking a second opinion, we declined the treatment option she had initially proposed, and she adjusted the treatment plan accordingly. She was very realistic about all procedures and explained everything in understandable terms...know how much things cost before you agree to any procedures
Sometimes the nurses [at HRC Fertility] did not provide accurate information related to medication dosage. I also had to delay a cycle due to miscommunication about clinic holiday closures. I was told to schedule procedures with my health care providers, but then later told I didn't need them. I had to triple check all appointments to make sure they were still on the books, as they weren't always scheduled. I also had to triple check paperwork was sent to other clinics or pharmacies....
How was your experience with Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic)?
Dr. Chavkin is careful, very thorough, and data-driven - everything you want with an IVF doctor. She encouraged us to seek second opinions when there were many options for next steps. After seeking a second opinion, we declined the treatment option she had initially proposed, and she adjusted the treatment plan accordingly. She was very realistic about all procedures and explained everything in understandable terms.
What's one piece of advice would you give a prospective patient of Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic)?
Be your own advocate - don't be shy to ask questions, seek second opinions from reputable sources, discuss all options with Dr. Chavkin. If cost is an issue, know how much things cost before you agree to any procedures.
During treatment, were you treated like a number or a human with Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic)?
In general, I felt like I was treated very well, but she didn't always keep in mind the cost of different procedures. She might suggest a procedure that would cost thousands and thousands of dollars just to see if something might be the case, even if it was a very low probability. In that way, it sometimes felt like I was just another paying customer. However, she adjusted after I communicated that these procedures would be thousands and thousands of dollars.
Describe the protocols Diana Chavkin used in your cycles at HRC Fertility (Jinxin Fertility Network clinic) and their degree of success.
I followed a relatively standard protocol for retrieval. For the transfers, the first two were pretty standard, and prior to the third, we would gone through a lot of testing, but opted to just try again, and it worked.
Describe your experience with your nurse at HRC Fertility (Jinxin Fertility Network clinic). (Assigned nurse: Stephanie Garcia)
Stephanie Garcia is amazing, but the other nurses I worked with prior to Stephanie were difficult to communicate with and sometimes gave me incorrect instructions. The other nurses also were not good at drawing blood (would have to poke multiple times).
Describe your experience with HRC Fertility (Jinxin Fertility Network clinic).
I like that the clinic is relatively small and quiet. However, the nursing staff (besides Stephanie) could benefit from additional training related to patient interaction. But it is ok as long as you stay on top of things.
Describe the costs associated with your care under Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic).
The costs were reasonable/standard, but Dr. Chavkin ordered several extra tests to get more data.
Describe Diana Chavkin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at HRC Fertility (Jinxin Fertility Network clinic).
Strong preference for transferring 1 embryo, which we did for the first two transfers, and the third transfer included 2 embryos. We were informed of the risks of transferring 2.
What specific things went wrong at HRC Fertility (Jinxin Fertility Network clinic)?
Failed to call in prescriptions to pharmacy
Lost appointments
Failed to call with results
Failed to order appropriate test
Failed to send your chart to another clinic
Failed to inform you of changes in protocol
Provided conflicting information
Failed to convey critical information
Canceled a cycle due to clinic error
Scheduled the wrong procedure
Describe the specific things that went wrong at HRC Fertility (Jinxin Fertility Network clinic).
Sometimes the nurses did not provide accurate information related to medication dosage. I also had to delay a cycle due to miscommunication about clinic holiday closures. I was told to schedule procedures with my health care providers, but then later told I didn't need them. I had to triple check all appointments to make sure they were still on the books, as they weren't always scheduled. I also had to triple check paperwork was sent to other clinics or pharmacies.
Dr. Chavkin was great because she didn’t overwhelm me. We took each test and procedure step by step, with patience and optimism...Dr. Chavkin is very knowledgeable and forthright. She answers any question you have with kindness and honesty...During my intake meeting with Dr. Chavkin, she told me directly that due to the amount of time that had passed and my fertility factors, my best chance for 3 children would be to do ivf...
The dream package [at HRC Fertility] cover all visits, labs, medication, and procedures until pregnancy. The package is $28,000. After pregnancy I had to start paying out of pocket for medication, labs, and ultrasound which was $500 a visit, I had 4 ultrasounds post pregnancy confirmation, ending in $1750. I also needed medication refills ending in $1200...Stephanie [nurse] was so sweet and kind. She was really compassionate and knows how to communicate excellently! Her emails made everything so easy to understand...
How was your experience with Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic)?
Dr. Chavkin was great! In my fertility journey in the past, I felt like I was given the run around and no concrete plan. During my intake meeting with Dr. Chavkin, she told me directly that due to the amount of time that had passed and my fertility factors, my best chance for 3 children would be to do ivf. Ivf has given my husband and I comfort and insurance to know that we will have a family now and in the future. Ivf is a tough process, but Dr. Chavkin was great because she didn’t overwhelm me. We took each test and procedure step by step, with patience and optimism. I’m grateful because every step seemed to go by pretty quickly. The whole process from start to now has been about 4 months! I’m so happy and so grateful I found Dr. Chavkin because now our dream is coming true! Today I graduated from the clinic and I am 10 weeks pregnant! I’ve never been pregnant before and Dr. Chavkin with her experience and expertise made this happen for us.
What's one piece of advice would you give a prospective patient of Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic)?
Be patient with the process, ask as many questions as you can each appt and have a positive attitude about your exciting new future
During treatment, were you treated like a number or a human with Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic)?
Dr. Chavkin is very knowledgeable and forthright. She answers any question you have with kindness and honesty to the best of her ability.
Describe the protocols Diana Chavkin used in your cycles at HRC Fertility (Jinxin Fertility Network clinic) and their degree of success.
I started this process using birth control to help suppress my reproductive system and prevent ovulation. For my medication for stimulating my eggs for retrieval, I was prescribed menopur, follistim, and a 3rd medication I forgot. Once my eggs were ready, I took a trigger shot, to stop my egg from dropping. I had my egg retrieval the next day. During my recovery I was given a steroid that helps to prevent OHSS. To prepare for transfer I was put back on birth control to help time the transfer. To prepare my womb for transfer, I was prescribed progesterone suppository and progesterone in oil shots, also estrace pills daily for the right balance of hormones to prepare for a baby.
Describe your experience with your nurse at HRC Fertility (Jinxin Fertility Network clinic). (Assigned nurse: Stephanie )
They are all literally the best!! Stephanie was so sweet and kind. She was really compassionate and knows how to communicate excellently! Her emails made everything so easy to understand. Jessica at the front desk is a sweetheart. I enjoyed seeing her face every visit. Maria the intake nurse is so kind and makes you feel very welcomed, we would be talking and laughing during my blood draws and my husband said you could hear us from the waiting room lol. Jamie from financial is very nice and pleasant with great energy. She doesn’t play about collecting that money though lol. Lastly, it is Joanna who is the new nurse replacing Stephanie. She is very nice and attentive. She has big shoes to fill, but she seems up for the challenge.
Describe your experience with HRC Fertility (Jinxin Fertility Network clinic).
I purchased the dream package which was all inclusive. That was great but I do wish the package included medication for once you are pregnant. We must stay on the transfer medicine until week 13 of pregnancy
Describe the costs associated with your care under Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic).
The dream package cover all visits, labs, medication, and procedures until pregnancy. The package is $28,000. After pregnancy I had to start paying out of pocket for medication, labs, and ultrasound which was $500 a visit, I had 4 ultrasounds post pregnancy confirmation, ending in $1750. I also needed medication refills ending in $1200
Describe Diana Chavkin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at HRC Fertility (Jinxin Fertility Network clinic).
I was told that the focus is to have a healthy baby. Based on my age and the fact that I had no previous losses, 1 embryo was the best choice. I do think that perspective parents should have the option to choose for themselves if they want more than one
Dr. Chavkin was extremely knowledgeable not only from her experience as a doctor but also from her personal experience as an IVF patient herself. While she didn't spend too much time explaining everything in detail, I could always ask her or the nurse follow up questions...I wanted to prioritize having the best doctor for the highest likelihood of success over a doctor I maybe "connected" with more and I am so glad that I did that...
I really appreciated the short wait times [at HRC Fertility]. I could typically be in and out of the clinic on time which really came in handy during the multiple IVF appointments during work hours...always parking in front or on the side of the building...a few instances where the nurse forgot to call with test results that were time sensitive which was a bit frustrating or forgot to email something that was supposed to be emailed. That being said she showed a lot of compassion and was easy to talk to.
How was your experience with Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic)?
Dr. Chavkin was extremely knowledgeable not only from her experience as a doctor but also from her personal experience as an IVF patient herself. While she didn't spend too much time explaining everything in detail, I could always ask her or the nurse follow up questions if need be. In the end, I wanted to prioritize having the best doctor for the highest likelihood of success over a doctor I maybe "connected" with more and I am so glad that I did that. The results of IVF treatment were better than expected!
What's one piece of advice would you give a prospective patient of Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic)?
It helps to do your research before whether its online or with people that have gone through IVF so that when you go into the clinic the information isn't overwhelming. It also helps prepare you to ask questions after your consultation and initial testing.
Describe your experience with your nurse at HRC Fertility (Jinxin Fertility Network clinic). (Assigned nurse: Stephanie)
There were a few instances where the nurse forgot to call with test results that were time sensitive which was a bit frustrating or forgot to email something that was supposed to be emailed. That being said she showed a lot of compassion and was easy to talk to.
Describe your experience with HRC Fertility (Jinxin Fertility Network clinic).
I really appreciated the short wait times. I could typically be in and out of the clinic on time which really came in handy during the multiple IVF appointments during work hours. There was also always parking in front or on the side of the building, so parking was not an issue.
What specific things went wrong at HRC Fertility (Jinxin Fertility Network clinic)?
Dr. Chavkin is kind a receptive. She thoroughly listened to all my questions and concerns and I never felt our interactions were rushed. [she] grew to understood my career and lifestyle and was open and flexible to working around my scheduled and commitments. She was able to easily relate to me having experienced infertility herself, and supported me in a sensitive yet professional manner through my miscarriage, never discounting how painful it was.
She [HRC Fertility nurse] always re-capped what we spoke about during my visits, provided videos to remind me how to administer medication, and often responded after-hours. She was extremely sensitive and empathetic when I miscarried, and celebrated with me when I got pregnant again...Team was pretty responsive for the most part, but seemed to have lost an employee near the end of my most recent cycle, and I could tell they were short staffed. The clinic itself could use an aesthetic update.
How was your experience with Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic)?
Dr. Chavkin is kind a receptive. She thoroughly listened to all my questions and concerns and I never felt our interactions were rushed. Dr. Chavkin grew to understood my career and lifestyle and was open and flexible to working around my scheduled and commitments. She was able to easily relate to me having experienced infertility herself, and supported me in a sensitive yet professional manner through my miscarriage, never discounting how painful it was.
What's one piece of advice would you give a prospective patient of Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic)?
Feel free to ask ALL the questions. She WILL take her time to thoroughly answer them.
During treatment, were you treated like a number or a human with Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic)?
Dr. Chavkin saw me at every appointment, conducted every ultrasound, and was a part of every portion of my IVF cycle. Because of that, we were able to form a strong doctor-patient relationship. I felt she understood my wants, profession, and personality.
Describe your experience with your nurse at HRC Fertility (Jinxin Fertility Network clinic). (Assigned nurse: Wendy)
Wendy communicated with my via phone and email. She always re-capped what we spoke about during my visits, provided videos to remind me how to administer medication, and often responded after-hours. She was extremely sensitive and empathetic when I miscarried, and celebrated with me when I got pregnant again.
Describe your experience with HRC Fertility (Jinxin Fertility Network clinic).
Team was pretty responsive for the most part, but seemed to have lost an employee near the end of my most recent cycle, and I could tell they were short staffed. The clinic itself could use an aesthetic update.
Describe Diana Chavkin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at HRC Fertility (Jinxin Fertility Network clinic).
Dr. Chavkin thoroughly counseled us on the potential outcomes of a multiple embryo transfer -- from a financial to religious to ethical standpoint.
[Dr. Diana Chavkin] is a mix of efficient yet patient, direct yet empathetic, and overall brilliant...listened and heard our fears, concerns, and celebrated each ray of sunshine we had...She is very busy...sometimes you might wait a bit for your appointment...she is always worth the wait!
[Pacific Fertility Center Los Angeles] is beautiful...great process going with Labcorp next door and everything you need right there. All the people are very kind and professional as well...Pre-op/Post-op nurses were just so sweet
How was your experience with Diana Chavkin at Pacific Fertility Center Los Angeles?
From the moment we met Dr. Chavkin, we knew she was the one we wanted to lead us through our journey. She is a mix of efficient yet patient, direct yet empathetic, and overall brilliant. Going through IVF was a new experience for us, and it is a journey that carries a lot of different trauma and hope for each person. Dr. Chavkin listened and heard our fears, concerns, and celebrated each ray of sunshine we had.
We are so thankful we chose Dr. Chavkin to guide us to our rainbow baby. One of the best decisions we've made!! And we will go back to her for each hopeful future baby! :)
What's one piece of advice would you give a prospective patient of Diana Chavkin at Pacific Fertility Center Los Angeles?
She is very busy, and sometimes you might wait a bit for your appointment. But we are all in this fertility journey, and she is helping all of us in all of the different phases. It is time consuming! And she is always worth the wait!
During treatment, were you treated like a number or a human with Diana Chavkin at Pacific Fertility Center Los Angeles?
She was very busy yet efficient and empathetic. She heard all of our fears, concerns, and celebrated all of our rays of sunshine during the process.
Describe your experience with your nurse at Pacific Fertility Center Los Angeles. (Assigned nurse: Carina)
Carina was my go-to and I bugged her ALLLLL the time. She might have been highly annoyed with me, but she never showed it. She was so kind and sweet and helpful throughout the whole journey.
Describe your experience with Pacific Fertility Center Los Angeles.
The clinic is beautiful. They have a very great process going with Labcorp next door and everything you need right there. All the people are very kind and professional as well. Absolutely loved the girls I met on the day of egg retrieval. Pre-op/Post-op nurses were just so sweet!!
Describe the costs associated with your care under Diana Chavkin at Pacific Fertility Center Los Angeles.
I have yet to fully calculate everything. Our insurance helped somewhat, but it was still quite expensive.
Dr Chavkin is thorough, serious...very warm and personable...reassuring during the entire process: from initial consult, to meds, to surgery...is very clear about what's going on with your body...was patient and methodical with how my body was responding to the meds and I feel great about how she steered my meds cycle...was extremely attentive with my questions
[Pacific Fertility Center] is in a great location (across from the Hammer)...plenty of nearby parking, a great office...lovely staff....lobby is cute and welcoming...They also keep the eggs there after they freeze them, they don't ship them somewhere else...Stephanie is extremely prompt with responses, very thorough and fun to talk to...she really cares about how things are going for you during your treatment.
How was your experience with Diana Chavkin at Pacific Fertility Center (Prelude Network clinic)?
Dr Chavkin is thorough, serious in the way you want your doctors to be, and very warm and personable. She's reassuring during the entire process: from initial consult, to meds, to surgery.
There's a bit of a learning curve in freezing your eggs, but Dr Chavkin is very clear about what's going on with your body.
Dr Chavkin was patient and methodical with how my body was responding to the meds and I feel great about how she steered my meds cycle!
What's one piece of advice would you give a prospective patient of Diana Chavkin at Pacific Fertility Center (Prelude Network clinic)?
Be on time to your appointments, prompt with your med orders and basically do everything she and her team tell you to do and you'll be in great shape!
During treatment, were you treated like a number or a human with Diana Chavkin at Pacific Fertility Center (Prelude Network clinic)?
Dr Chavkin was extremely attentive with my questions and shared in my excitement and curiosity about the entire process.
Describe your experience with your nurse at Pacific Fertility Center (Prelude Network clinic). (Assigned nurse: Stephanie )
Stephanie is extremely prompt with responses, very thorough and fun to talk to! She really enjoys teaching you how to self-administer meds, and she's firm with what she needs to be firm with (your trigger shot time!!).
I had a wonderful experience working with her, and she really cares about how things are going for you during your treatment.
Describe your experience with Pacific Fertility Center (Prelude Network clinic).
PCFLA is in a great location (across from the Hammer), has plenty of nearby parking, a great office, and a lovely staff.
The lobby is cute and welcoming which I enjoyed, although that's not why I chose them lol. They also keep the eggs there after they freeze them, they don't ship them somewhere else.
Describe the costs associated with your care under Diana Chavkin at Pacific Fertility Center (Prelude Network clinic).
My treatment was around $12,000 dollars all in with my meds. But they just raised their prices for one round of egg freezing so I would double check with the clinic!
Dr. Chavkin showed empathy and sympathy and knows what needs to be done since she has been through this process herself...is straight forward and gives you her best medical advice even though sometimes its not what you want to hear...recommended one embryo transfer at a time
[Pacific Fertility Center Los Angeles] strengths: has lab right next door, retrievals, and transfers all done in the clinic...Clinic weakness: has to pay for parking, Dr. Chavkin has a specific schedule in which you have to work around her schedule...team were amazing, great customer service, great communication, and very efficient with medication
How was your experience with Diana Chavkin at Pacific Fertility Center Los Angeles?
Dr. Chavkin showed empathy and sympathy and knows what needs to be done since she has been through this process herself. She is straight forward and gives you her best medical advice even though sometimes its not what you want to hear but she is really looking out for you and only wants the best for you. She wants you to have a healthy baby and she will do everything she can to help you have a healthy baby.
What's one piece of advice would you give a prospective patient of Diana Chavkin at Pacific Fertility Center Los Angeles?
Make sure to pack your patience this process can feel slow but when it's all said and done, it actually feels really fast!
During treatment, were you treated like a number or a human with Diana Chavkin at Pacific Fertility Center Los Angeles?
Dr. Chavkin knew my name and husband's name when she would come into the room and would ask us how we were doing. She knew what we were being seen for and would tell us the plan for the next visit and how close we were to the next step. She also made sure that all of our questions were answered.
Describe the protocols Diana Chavkin used in your cycles at Pacific Fertility Center Los Angeles and their degree of success.
I do not remember most of it but I do remember I was put on birth control and they were doing blood draws to see where my hormones were before starting the medication needed for an egg retrieval
Describe your experience with your nurse at Pacific Fertility Center Los Angeles. (Assigned nurse: Ericka)
Ericka and the rest of Dr. Chavkin's team were amazing, great customer service, great communication, and very efficient with medication calendars to make sure I was taking the medications as prescribed.
Describe your experience with Pacific Fertility Center Los Angeles.
Clinic strengths: has lab right next door, retrievals, and transfers all done in the clinic. Clinic weakness: has to pay for parking, Dr. Chavkin has a specific schedule in which you have to work around her schedule
Describe the costs associated with your care under Diana Chavkin at Pacific Fertility Center Los Angeles.
For 2 egg retrievals, genetic testing for 12 embryos, and 1 transfer it was ~$40,000
Describe Diana Chavkin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific Fertility Center Los Angeles.
Dr. Chavkin recommended one embryo transfer at a time and I am thankful she gave us her medical expertise because if we did multiple embryo transfers I am not sure how my body would have reacted.
I went to Dr. Chavkin for two egg freezing cycles, and throughout both, she was amazing. Not only is she incredibly nice, but she is the most compassionate, empathetic, and patient doctor I've ever had. During my numerous visits with Dr. Chavkin, she answered all of my (many) questions thoroughly (I never felt rushed). Egg freezing can be a stressful/emotional process, but Dr. Chavkin was a constant source of support and comfort at all times. It is very evident that she is very passionate about the work that she does and that she genuinely cares about her patients.
Sometimes I didn't receive responses back to my emails [from HRC Fertility] that I sent to the front door/admin department (I had some trouble with communication on that front), but overall they always greeted me and were friendly. ... I came to the clinic during a promo, but it was still expensive. Definitely thousands of dollars, but not as costly as other clinics.
How was your experience with Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic)?
I went to Dr. Chavkin for two egg freezing cycles, and throughout both, she was amazing. Not only is she incredibly nice, but she is the most compassionate, empathetic, and patient doctor I've ever had. During my numerous visits with Dr. Chavkin, she answered all of my (many) questions thoroughly (I never felt rushed). Egg freezing can be a stressful/emotional process, but Dr. Chavkin was a constant source of support and comfort at all times. It is very evident that she is very passionate about the work that she does and that she genuinely cares about her patients.
What's one piece of advice would you give a prospective patient of Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic)?
To not always ask "how many eggs are you seeing on the ultrasound?" My best advice is to not even ask at all because the number always changes (goes up sometimes, and goes down other times), and regardless, the final result is what it is. Just trust that Dr. Chavkin is doing her best to get the best result for you.
During treatment, were you treated like a number or a human with Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic)?
I was always treated with compassion and empathy. She explained everything thoroughly and took time to answer all of my questions.
Describe your experience with your nurse at HRC Fertility (Jinxin Fertility Network clinic). (Assigned nurse: Stephanie Garcia)
Stephanie was always very on top of things. She was very willing to help in any way possible.
Describe your experience with HRC Fertility (Jinxin Fertility Network clinic).
I have so many good things to say about Dr. Chavkin and about the nurse, as well. Sometimes I didn't receive responses back to my emails that I sent to the front door/admin department (I had some trouble with communication on that front), but overall they always greeted me and were friendly.
Describe the costs associated with your care under Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic).
I came to the clinic during a promo, but it was still expensive. Definitely thousands of dollars, but not as costly as other clinics.
Dr. Chavkin was so helpful after I had multiple miscarriages with embryo transfers done by a different provider. She was very thorough in performing different tests and procedures to determine the reasons for my miscarriages, before we started IVF. She explained everything clearly, and always made me feel comfortable. Thanks to her, I have a healthy pregnancy!
The clinic was overall very positive and professional. ... They [nurses] didn’t always respond quickly to email, and occasionally mixes up appointment times, but overall we’re very nice. ... They closed down for a few months during COVID, which was discouraging. They clearly explained costs and tests. They answered my questions, and seemed up to date on the latest developments in fertility medicine.
How was your experience with Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic)?
Dr. Chavkin was so helpful after I had multiple miscarriages with embryo transfers done by a different provider. She was very thorough in performing different tests and procedures to determine the reasons for my miscarriages, before we started IVF. She explained everything clearly, and always made me feel comfortable. Thanks to her, I have a healthy pregnancy!
What's one piece of advice would you give a prospective patient of Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic)?
She is one of the best fertility specialists in the area.
During treatment, were you treated like a number or a human with Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic)?
I never felt rushed, and all my questions were answered.
Describe the protocols Diana Chavkin used in your cycles at HRC Fertility (Jinxin Fertility Network clinic) and their degree of success.
Hysteroscopy to determine any uterine abnormalities- she found a membrane that she cut; genetic testing of us as a couple; IVF.
Describe your experience with your nurse at HRC Fertility (Jinxin Fertility Network clinic). (Assigned nurse: Wendy)
They didn’t always respond quickly to email, and occasionally mixes up appointment times, but overall we’re very nice.
Describe your experience with HRC Fertility (Jinxin Fertility Network clinic).
The clinic was overall very positive and professional. They closed down for a few months during COVID, which was discouraging. They clearly explained costs and tests. They answered my questions, and seemed up to date on the latest developments in fertility medicine.
Describe the costs associated with your care under Diana Chavkin at HRC Fertility (Jinxin Fertility Network clinic).
IVF cost around $25,000 with genetic testing includes.
Describe Diana Chavkin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at HRC Fertility (Jinxin Fertility Network clinic).
