Rated 9.4
Strongly recommend: 87%Neutral: 9%Don't recommend: 5%9.4
87% strongly recommend
85 reviews
Humanity
9.6
9.6
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.5
9.5
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
9.4
9.4
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Responsiveness
8.6
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
SUNY
Residency
Cornell
Fellowship
UMDNJ

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Drew Tortoriello works at

Sher Fertility Solutions New York
Rated 9.1
Strongly recommend: 81%Neutral: 12%Don't recommend: 7%9.1

Explore Clinic
New York
425 Fifth Ave
New York, NY 10016

85 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
10
NPS
10
Age 42
3 IUI
Diminished Ovarian Reserve
Ashkenazi Jewish
Income $500K+
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Doctor Tortoriello is an amazing doctor, knowledgeable and companionate, smart and caring, thorough and responsive. He is best in finding the shortest and easiest way to success with professionalism, attentiveness and sensitivity...He’s a great listener and will do all he can to do things your way...I was over 40 when I decided I want to have a forth kid. After a year of trying to naturally conceive, a friend warmly recommended doctor T. After few tests he run we realized that I have low egg reserve. We did three IUI using clomid and the last IUI resulted in my son.
The entire [Sher Fertility Solutions New York] team at the clinic is amazing, the nurses, coordinators and even the receptionist. They are all super nice, patient, attentive and communicate the materials very well...The entire team knows what they’re doing and will communicate everything you need to know clearly and patiently. Doctor T is very clear and direct as to chances of success. He will not sugarcoat the truth and will put the facts and research in front of you as it is. Overall Dr. T prefers to underpromise and overdeliver which was the case with me, relatively low chances of success, great treatment plan and an amazing result.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
Doctor Tortoriello is an amazing doctor, knowledgeable and companionate, smart and caring, thorough and responsive. He is best in finding the shortest and easiest way to success with professionalism, attentiveness and sensitivity.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Share your thoughts and wishes with him. He’s a great listener and will do all he can to do things your way.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
Everybody at the clinic gives time and attention to all patients as much as needed and treatment is built for you individually.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
I was over 40 when I decided I want to have a forth kid. After a year of trying to naturally conceive, a friend warmly recommended doctor T. After few tests he run we realized that I have low egg reserve. We did three IUI using clomid and the last IUI resulted in my son.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Bushra )
The entire team at the clinic is amazing, the nurses, coordinators and even the receptionist. They are all super nice, patient, attentive and communicate the materials very well.
Describe your experience with Sher Fertility Solutions New York.
Doctor T is very thorough and will take all the time and tests needed to get to the bottom of the problem. There are no shortcuts or middle way which is one of the reasons for his success. The entire team knows what they’re doing and will communicate everything you need to know clearly and patiently. Doctor T is very clear and direct as to chances of success. He will not sugarcoat the truth and will put the facts and research in front of you as it is. Overall Dr. T prefers to underpromise and overdeliver which was the case with me, relatively low chances of success, great treatment plan and an amazing result.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
My insurance covered expenses and the finance team at the clinic was very helpful.
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, 9 Eggs Frozen
NPS
10
NPS
10
Age 28
2 Egg Freezing
Endometriosis
Ashkenazi Jewish
Income $100K - $199K
Marketer or PR
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. T [Dr. Tortoriello] was the emost empathetic, caring doctor I have ever had. I saw him during every ultrasound appointment, and when I didn't get the results I wanted after each of the cycles, he was super caring, empathetic, and helped talk me through everything...He has a lot of patience as well to answer any and every question and is always available by email...
Cecilia [nurse at Sher Fertility Solutions New York] was always available by email or phone, she taught me how to insert my injections and she was very caring. She even remembered me as a patient a couple of years later when I came back into the office...The staff at the clinic is amazing, and even their billing department is caring and works closely with each patient. I never had a bad experience at this clinic, they helped comfort me throughout each cycle...
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
I was single and 28 years old when I first went to Dr. Tortoriello's clinic because a previous clinic had run tests and told me heartbreaking results. Even though I was young, due to my endometriosis, I had the AMH of a 38-40 year old. I was completely shocked, and my endometriosis surgeon knew Dr. Tortoriello and suggested I freeze my eggs with him. I also had Carrot as a benefit at my employer and Sher Fertility partners with Carrot. I needed a doctor who would hold my hand through the process since I was both afraid of egg freezing, and really sad about the diagnosis. Dr. T was the emost empathetic, caring doctor I have ever had. I saw him during every ultrasound appointment, and when I didn't get the results I wanted after each of the cycles, he was super caring, empathetic, and helped talk me through everything. During my second cycle, Dr. T mentioned that he would be on vacation the day of my retrieval and since I had bad results during my first cycle, I began crying because I felt like I really trusted him and didn't want someone else to do the procedure. Dr. T held my hand and personally introduced me to the other doctor at the practice who would be doing my procedure and he made sure I felt comfortable with him and confident. I can't say enough wonderful things about Dr. T. He is very honest about the reality and results, but also very caring and empathetic. He has a lot of patience as well to answer any and every question and is always available by email.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
I was single and 28 years old when I first went to Dr. Tortoriello's clinic because a previous clinic had run tests and told me heartbreaking results. Even though I was young, due to my endometriosis, I had the AMH of a 38-40 year old. I was completely shocked, and my endometriosis surgeon knew Dr. Tortoriello and suggested I freeze my eggs with him. I also had Carrot as a benefit at my employer and Sher Fertility partners with Carrot. I needed a doctor who would hold my hand through the process since I was both afraid of egg freezing, and really sad about the diagnosis. Dr. T was the emost empathetic, caring doctor I have ever had. I saw him during every ultrasound appointment, and when I didn't get the results I wanted after each of the cycles, he was super caring, empathetic, and helped talk me through everything. During my second cycle, Dr. T mentioned that he would be on vacation the day of my retrieval and since I had bad results during my first cycle, I began crying because I felt like I really trusted him and didn't want someone else to do the procedure. Dr. T held my hand and personally introduced me to the other doctor at the practice who would be doing my procedure and he made sure I felt comfortable with him and confident. I can't say enough wonderful things about Dr. T. He is very honest about the reality and results, but also very caring and empathetic. He has a lot of patience as well to answer any and every question and is always available by email.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Cecilia)
Cecilia was always available by email or phone, she taught me how to insert my injections and she was very caring. She even remembered me as a patient a couple of years later when I came back into the office.
Describe your experience with Sher Fertility Solutions New York.
The staff at the clinic is amazing, and even their billing department is caring and works closely with each patient. I never had a bad experience at this clinic, they helped comfort me throughout each cycle.
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2019, Successful
NPS
10
NPS
10
Age 37
1 IVF
Endometriosis
Immunological
East Asian
Income $200K - $499K
Nurse or HC Services
3rd of 3 Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
The doctor [Dr. Drew Tortoriello] was compassionate and reassuring. I remember he was very calm during the procedure and inspired confidence. He made me feel like it was going to work. He doesn't talk a lot but he gives you a great sense that he knows what he is doing...understood my particular situation, took care of the medication management, oversaw the all process until the transfer of the embryo which he did personally and it was just flawless. He just knew the exact spot where to go place the embryo. While other doctors before just pushed the embryo in, I had the feeling that Dr. Tortoriello just knew the best spot for it. I would recommend anybody who is having a hard time getting pregnant to go see Dr. Tortoriello, he might hold the solution to your problems.
[The nurses at Sher Fertility of New York were] Very kind and always ready to help and explain things...We purchased a package that included free transfer until success...The clinic is small but very efficient and clean. The only negative is that they don't have their own lab so you have to wait longer to get the results of your tests. Other than that it is in a very central and convenient location...We just decided to test the embryos for genetic problems and then transfer the best looking one. We didn't want to put too much stress on the body. We also only had 4 embryos and didn't want to lose two in one shot in case it didn't work.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
He is simply the best doctor I have experienced during my journey. My husband shares the same feeling. I remember my husband telling me: 'this doctor did it right this time!'. He really did, we got a gorgeous baby boy. I went to Cornell at first, thinking I would find the best doctors there but I was wrong, I had a horrible experience. Dr. Tortoriello understood my particular situation, took care of the medication management, oversaw the all process until the transfer of the embryo which he did personally and it was just flawless. He just knew the exact spot where to go place the embryo. While other doctors before just pushed the embryo in, I had the feeling that Dr. Tortoriello just knew the best spot for it. I would recommend anybody who is having a hard time getting pregnant to go see Dr. Tortoriello, he might hold the solution to your problems.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Follow his instructions to the T, like he like to be called Dr. T, and be confident. Don't worry if he doesn't talk a lot, he knows what he is doing.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
The doctor was compassionate and reassuring. I remember he was very calm during the procedure and inspired confidence. He made me feel like it was going to work. He doesn't talk a lot but he gives you a great sense that he knows what he is doing.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
Don't remember, there were so many medicines.
Describe your experience with the nursing staff at Sher Fertility Solutions New York.
Very kind and always ready to help and explain things.
Describe your experience with Sher Fertility Solutions New York.
The clinic is small but very efficient and clean. The only negative is that they don't have their own lab so you have to wait longer to get the results of your tests. Other than that it is in a very central and convenient location.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
Don't remember. We purchased a package that included free transfer until success.
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
We just decided to test the embryos for genetic problems and then transfer the best looking one. We didn't want to put too much stress on the body. We also only had 4 embryos and didn't want to lose two in one shot in case it didn't work.
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
10
Age 32 - 33
1 IVF
Endometriosis
Poor Egg Quality
South Asian
Income $100K - $199K
Engineer
3rd of 3 Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr T [Tortoriello] always listens to patient suggestion if needed. During my IVF treatment i suggested some tweaks in protocol which he listened. ... Dr T recommendation was always to go with eSET, but i went with multiple transfer but he explained the risk involved beforehand. ... Am forever thankful to Dr T and would recommend to any couple experiencing multiple failure.
Prompt response from the call center representative. Appointments [Sher Fertility of New York] are quick and flexible. Early appointments for working professionals. ... Monitoring appointment are usually quick. When you schedule for an appointment you will approximately being called for the procedure or monitoring around the same time. ... [nurses] Greeted well during each visit. Coordinated well to pass on information on time.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
Dr T always listens to patient suggestion if needed. During my IVF treatment i suggested some tweaks in protocol which he listened. When i came to this doctor it was my 3rd IVF which no positive hopes. But with this treatment i got my first positive test ever resulting in beautiful adorable daughter that i have now. without him it would never be possible for me to experience motherhood. Am forever thankful to Dr T and would recommend to any couple experiencing multiple failure. Dr T will do wonders in your life :)
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Stay focused Dr T will take care and don't lose hope
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
Dr T was so open minded and always cared and listened to me.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
Estrogen Priming protocol for Egg retrieval Depot Lupron shot before embryo transfer which was main reason for my success
Describe your experience with the nursing staff at Sher Fertility Solutions New York.
They were so kind and compassionate. Greeted well during each visit. Coordinated well to pass on information on time.
Describe your experience with Sher Fertility Solutions New York.
They have the best doctors in this clinic. Amazing staffs and there is 100% hope for patients going to this clinic to get successful . Prompt response from the call center representative. Appointments are quick and flexible. Early appointments for working professionals. Better results when compared to other clinic. Treatment methodology is very different from other clinic which gives better result
Describe your experience with your monitoring appointments at Sher Fertility Solutions New York.
Monitoring appointment are usually quick. When you schedule for an appointment you will approximately being called for the procedure or monitoring around the same time. If you plan accordingly it will be as quick as grabbing a coffee from starbucks
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
approximately around $15,000
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
Dr T recommendation was always to go with eSET, but i went with multiple transfer but he explained the risk involved beforehand.
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2018, Successful
NPS
10
NPS
10
Age 33
Nurse or HC Services
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I can’t say enough great things about Dr. Tortoriello. My husband and I will be forever grateful. His attentiveness, caring demeanor, guidance and knowledge made me feel at ease the entire process.... You can tell they [Sher Fertility NY] work very hard to treat all patients with high level of care. Most importantly I’m here holding my 2 month old beautiful baby girl thanks to Dr. Tortoriello! He will be forever in my heart.
You can tell they [Sher Fertility of New York] work very hard to treat all patients with high level of care.... I can’t say enough great things about Dr. Tortoriello and his wonderful staff....His staff are always kind and smiling. His nurse Cecilia is wonderful.... Most importantly I’m here holding my 2 month old beautiful baby girl thanks to Dr. Tortoriello! He will be forever in my heart.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
I can’t say enough great things about Dr. Tortoriello. My husband and I will be forever grateful. His attentiveness, caring demeanor, guidance and knowledge made me feel at ease the entire process.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
I can’t say enough great things about Dr. Tortoriello and his wonderful staff. After having a bad experience at a different clinic-we were referred to Dr Tortoriello by a close family member. All I have to say is My husband and I will be forever grateful to Dr. Tortoriello. His attentiveness, caring demeanor, guidance and knowledge made me feel at ease the entire process. His staff are always kind and smiling. His nurse Cecilia is wonderful. You can tell they work very hard to treat all patients with high level of care. Most importantly I’m here holding my 2 month old beautiful baby girl thanks to Dr. Tortoriello! He will be forever in my heart.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Cecilia chao)
His staff are always kind and smiling. His nurse Cecilia is wonderful. You can tell they work very hard to treat all patients with high level of care.
Describe your experience with Sher Fertility Solutions New York.
I can’t say enough great things about Dr. Tortoriello and his wonderful staff. After having a bad experience at a different clinic-we were referred to Dr Tortoriello by a close family member. All I have to say is My husband and I will be forever grateful to Dr. Tortoriello. His attentiveness, caring demeanor, guidance and knowledge made me feel at ease the entire process. His staff are always kind and smiling. His nurse Cecilia is wonderful. You can tell they work very hard to treat all patients with high level of care. Most importantly I’m here holding my 2 month old beautiful baby girl thanks to Dr. Tortoriello! He will be forever in my heart.
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016 - 2018, Successful
NPS
10
NPS
10
Age 39 - 41
3 IVF
3 Egg Freezing
3 Embryo Freezing
PCOS
Income $100K - $199K
4th of 4 Docs
3 IUI With Other Docs
6 IVF With Other Docs
3 Egg Freezing With Other Docs
5 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr.T[ortoriello] always listen to me and answered any of my questions. The best thing was that I was able to email him for several questions, and he replied me very quickly. He cheered me up and told me that I did not have to give up having a baby(s). He was always kind and calm which I really liked...I have diagnosed with Asherman syndrome after I lost my identical twin girls. Many Dr had told me that I probably have to do gestation as my uterus was not able to develop any lining. However, Dr.T said to me that I should not give up, and he was right. I was able to get pregnant with the first cycle. After I delivered a healthy baby girl, I started another IVF cycle to have a second baby. I had two IVF cycles to retrieve enough eggs, and I transferred two eggs at a time twice. With the second time, I was able to get pregnant again. Now, I have two beautiful girls with me. I can only thank him. He was very kind and had a passion for helping women like me. Do not give up to have a baby until you see him!!
I am not sure what are their [Sher Fertility of New York's] weaknesses. Their strengths must come from their doctors' passion, and Dr. T[ortoriello] was always his best when he sees his patients. Also, he is searching for new meds to treat his patients, and he is open to accept suggestions from his patients too...The nurses there were excellent. They were very organized and kind. I loved them...only transferred two eggs as max number. Actually, he wanted to transfer only one because he cared about me who lost identical twins before, but I pushed him to transfer two eggs, and he did it for me.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
I have diagnosed with Asherman syndrome after I lost my identical twin girls. Many Dr had told me that I probably have to do gestation as my uterus was not able to develop any lining. However, Dr.T said to me that I should not give up, and he was right. I was able to get pregnant with the first cycle. After I delivered a healthy baby girl, I started another IVF cycle to have a second baby. I had two IVF cycles to retrieve enough eggs, and I transferred two eggs at a time twice. With the second time, I was able to get pregnant again. Now, I have two beautiful girls with me. I can only thank him. He was very kind and had a passion for helping women like me. Do not give up to have a baby until you see him!!
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Just trust him, and ask him if you have any questions. He will give you answers.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
Dr.T always listen to me and answered any of my questions. The best thing was that I was able to email him for several questions, and he replied me very quickly. He cheered me up and told me that I did not have to give up having a baby(s). He was always kind and calm which I really liked.
Describe your experience with the nursing staff at Sher Fertility Solutions New York.
The nurses there were excellent. They were very organized and kind. I loved them.
Describe your experience with Sher Fertility Solutions New York.
Their lab was high level, so you can trust their techniques to develop your eggs there. I am not sure what are their weaknesses. Their strengths must come from their doctors' passion, and Dr. T was always his best when he sees his patients. Also, he is searching for new meds to treat his patients, and he is open to accept suggestions from his patients too.
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
Dr. T only transferred two eggs as max number. Actually, he wanted to transfer only one because he cared about me who lost identical twins before, but I pushed him to transfer two eggs, and he did it for me.
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2022, Successful
NPS
10
NPS
10
Age 34 - 36
2 IVF
Unexplained
South Asian
Income $200K - $499K
Only Doc Seen
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Drew [Tortoriello] is a very competent fertility specialist and approaches the procedure with compassion and warmth. He has a way of making you feel reassured during what would be an emotional process. He was approachable and always responsive and never rushed us...He always took time to make sure we were comfortable and presented the facts in a manner we felt reassured...would trust Dr Drew and highly recommend him
...the [Sher Fertility Solutions New York] clinic is on two levels and sometimes can be confusing...Great location and very well maintained for NYC standards...They [nursing staff] were not as up to the mark as Dr Drew [Tortoriello] and sometimes needed us to chase to get things scheduled or worked through. Overall, i felt they negate some of the positive experience by Dr Drew...Dr Drew is a very competent fertility specialist and approaches the procedure with compassion and warmth. He has a way of making you feel reassured during what would be an emotional process. He was approachable and always responsive and never rushed us.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
Dr Drew is a very competent fertility specialist and approaches the procedure with compassion and warmth. He has a way of making you feel reassured during what would be an emotional process. He was approachable and always responsive and never rushed us.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
We were very fortunate to have had a smooth process and would trust Dr Drew and highly recommend him
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
Dr Drew was great and didn't take anything for granted. He always took time to make sure we were comfortable and presented the facts in a manner we felt reassured.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
I dont remember the details but everything was very well regimented with a nurse to help you through the process step by step
Describe your experience with the nursing staff at Sher Fertility Solutions New York.
They were not as up to the mark as Dr Drew and sometimes needed us to chase to get things scheduled or worked through. Overall, i felt they negate some of the positive experience by Dr Drew
Describe your experience with Sher Fertility Solutions New York.
Great location and very well maintained for NYC standards. Lift is a little claustrophobic but otherwise ok. i believe the clinic is on two levels and sometimes can be confusing. Wish there were more windows or light but no complains, given nYC
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
My spouses firm paid for most but we ended up spending over $20,000 for cycles and maybe another 5-10K for transfers
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
None
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
10
NPS
10
Age 35
2 IVF
Diminished Ovarian Reserve
Unexplained
European
Income $200K - $499K
Marketer or PR
2nd of 2 Docs
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I have low ovarian reserve so Dr. T started me on a low dose birth control fir a longer period of time. ... I found the IVF process can be very intimidating, but Dr. T was the perfect combination of positive and honest. I felt at ease. ... Fir the first time in the process, I felt in confident hands. ... Dr. Tortoriello and his team knew my name every visit, studied my tests comprehensively and created a plan that fit my situation (low ovarian reserve).
Also, the financial process and calendaring of meds, injections and appointments was handled super clearly by Lindsay on Dr.T’s team. ... It is a nice, bright office and very friendly staff. It takes a bit of time to get an appointment but worth it. ... They [nurses] were on top of everything. ... Sher is a smaller clinic than RMA but I liked that because you get more personal attention.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
I was at RMA previously, and I chose to leave because they didn’t create a custom plan and I felt like a number. Dr. Tortoriello and his team knew my name every visit, studied my tests comprehensively and created a plan that fit my situation (low ovarian reserve). Also, the financial process and calendaring of meds, injections and appointments was handled super clearly by Lindsay on Dr.T’s team. Fir the first time in the process, I felt in confident hands.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Dr. T is very patient and thoughtful. Ask questions, because he has great info to offer.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
I interviewed several doctors before selecting Dr. Tortoriello. Of all the doctors I spoke to, he was the most patient, thoughtful and comforting. I found the IVF process can be very intimidating, but Dr. T was the perfect combination of positive and honest. I felt at ease.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
I have low ovarian reserve so Dr. T started me on a low dose birth control fir a longer period of time. After that, we did menapur and gonal to stimulate the follicals. I was closely monitored throughout to ensure they were growing routinely. When we had 4-5 (I did get 20+ like some women) we did a retrieval. I did 2 rounds to get as many eggs as possible, and ended up with 4, 5 day blastos.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Lindsay Cluff)
They were on top of everything.
Describe your experience with Sher Fertility Solutions New York.
Sher is a smaller clinic than RMA but I liked that because you get more personal attention. It is a nice, bright office and very friendly staff. It takes a bit of time to get an appointment but worth it.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
I had insurance that supported
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
N/a
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2014 - 2016, Unsuccessful
NPS
10
NPS
10
Age 34 - 36
2 IVF
Endometriosis
European
Income $200K - $499K
6th of 6 Docs
5 IUI With Other Docs
3 IVF With Other Docs
Egg Freezing With Other Docs
Surrogacy With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. T[ortoriello] is the most honest fertility doctor I dealt with. I was a confusing case and he worked his hardest to find a way for me to become pregnant. He did not beat around the bush and was always up front about his thoughts and plans. He has a very dry sense of humor that I loved every time I saw him. He talked me like a peer not a patient. He knew how informed was about situation and never talked down to me. We always had collaborative conversations about my situation...He took time to review my situation and come up with personalized treatment. It was not cookie cutter.
my biggest issues with the office [Sher Fertility of New York] were with the staff. The nurses were not always correct about my medications and doses, but I was very knowledgeable and knew there were mistakes...I don’t think I had any major problems just little hiccups that were frustrating...There were many more strengths than weaknesses...Dr T[ortoriello] always made exceptions for me to come in for monitoring in the afternoons to accommodate my work schedule...He took time to review my situation and come up with personalized treatment. It was not cookie cutter.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
Dr. T is the most honest fertility doctor I dealt with. I was a confusing case and he worked his hardest to find a way for me to become pregnant. He did not beat around the bush and was always up front about his thoughts and plans. He has a very dry sense of humor that I loved every time I saw him. He talked me like a peer not a patient. He knew how informed was about situation and never talked down to me. We always had collaborative conversations about my situation.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
He’s very honest and has a dry sense of humor that could take some getting used to.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
He took time to review my situation and come up with personalized treatment. It was not cookie cutter.
Describe your experience with your nurse at Sher Fertility Solutions New York.
I have not been a patient in the office for 4 years but back then my biggest issues with the office were with the staff. The nurses were not always correct about my medications and doses, but I was very knowledgeable and knew there were mistakes.
Describe your experience with Sher Fertility Solutions New York.
When I was a patient 4 years ago, the only weakness was the lack of compassion from some of the staff. There were many more strengths than weaknesses. I loved that I always saw Dr T. I never saw another doctor for anything.
Describe your experience with your monitoring appointments at Sher Fertility Solutions New York.
Dr T always made exceptions for me to come in for monitoring in the afternoons to accommodate my work schedule.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
I had insurance
What specific things went wrong at Sher Fertility Solutions New York?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
Describe the specific things that went wrong at Sher Fertility Solutions New York.
I don’t think I had any major problems just little hiccups that were frustrating.
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2020, Successful
NPS
10
NPS
10
Age 32
Endometriosis
Income $50K - $99K
2nd of 2 Docs
3 IUI With Other Docs
IVF With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Dr. Tortoriello shows compassion and kindness towards his patients. He takes his time to explain everything when evaluating or consulting with you and is very genuine...He is always looking out for his patients best interest and presents with a calm demeanor that has made a difficult situation much less stressful..
SHER had a nice and clean atmosphere. They had morning and weekend appointments available which was very helpful for me since I do not live in Manhattan. The front desk and nursing staff was always kind and helpful...Nurses were always very responsive and there to assist with questions...SHER is a little more expensive than other fertility centers, however it is worth it for the care you get.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
Dr Tortoriello is the best fertility doctor there is!! He is very knowledgeable and thorough in his diagnosis/treatment process and explains everything about your evaluation and treatment. He is always looking out for his patients best interest and presents with a calm demeanor that has made a difficult situation much less stressful.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
I would advise prospective patients to see Dr Tortoriello and trust his recommendations.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
Dr. Tortoriello shows compassion and kindness towards his patients. He takes his time to explain everything when evaluating or consulting with you and is very genuine.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Cecilia )
SHER staff was always kind. You were always greeted with a kind word or smile. Nurses were always very responsive and there to assist with questions
Describe your experience with Sher Fertility Solutions New York.
SHER had a nice and clean atmosphere. They had morning and weekend appointments available which was very helpful for me since I do not live in Manhattan. The front desk and nursing staff was always kind and helpful.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
SHER is a little more expensive than other fertility centers, however it is worth it for the care you get.
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 37 - 38
1 IVF
Recurrent Pregnancy Loss
European
Latinx
Income $200K - $499K
Business Executive
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Tortoriello] was excellent. He took his time to explain everything to us and was kind and compassionate throughout the entire experience. We felt like we were in good hands and working with someone who understood how difficult our journey had been...bedside manner was one of the things we appreciated most about him. He was understanding and kind throughout the entire process and made us feel like real people with someone in our corner.
[The nurses at Sher Fertility of New York were] Helpful and responsive...professional, friendly. I thought the clinic was great - both my experience with the Dr. T[ortoriello] and the nurses was top notch and I would gladly recommend them to a friend...sometimes it was hard to follow email trails because correspondence would come from multiple nurses...[Dr. Tortoriello] was excellent. He took his time to explain everything to us and was kind and compassionate throughout the entire experience. We felt like we were in good hands and working with someone who understood how difficult our journey had been...bedside manner was one of the things we appreciated most about him. He was understanding and kind throughout the entire process and made us feel like real people with someone in our corner.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
Dr.T was excellent. He took his time to explain everything to us and was kind and compassionate throughout the entire experience. We felt like we were in good hands and working with someone who understood how difficult our journey had been.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
sometimes it was hard to follow email trails because correspondence would come from multiple nurses.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
Dr. Tortoriello’s bedside manner was one of the things we appreciated most about him. He was understanding and kind throughout the entire process and made us feel like real people with someone in our corner.
Describe your experience with the nursing staff at Sher Fertility Solutions New York.
Helpful and responsive.
Describe your experience with Sher Fertility Solutions New York.
Responsive, professional, friendly. I thought the clinic was great - both my experience with the Dr. T and the nurses was top notch and I would gladly recommend them to a friend..............
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2017 - 2018, Successful
NPS
10
NPS
10
Age 40 - 41
1 IUI
3 IVF
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $100K - $199K
3rd of 3 Docs
4 IUI With Other Docs
3 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Tortoiello] is a great person and doctor. He is very compassionate and explains everything so you understand. He had great bedside manners and gives you all options. He tells you his honest opinion and works hard to make your dreams come true.... He took the time out to answer all my questions even by email. He has great bedside manners and easy to talk to about anything.
They [Sher Fertility of NY] are a very organized clinic answering all questions and explaining protocols in a timely manner so you understand everything. They also help accommodate scheduling with work so does the dr. This is important because it’s not easy working and doing fertility treatments... He is a great person and doctor. He is very compassionate and explains everything so you understand. He had great bedside manners and gives you all options.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
He is a great person and doctor. He is very compassionate and explains everything so you understand. He had great bedside manners and gives you all options. He tells you his honest opinion and works hard to make your dreams come true. I owe him a lot for helping me and my husband have the family we always dreamed of!
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
You are going to love this dr. He is amazing doctor and person always answering your questions and being honest. He also has great bedside manners.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
He took the time out to answer all my questions even by email. He has great bedside manners and easy to talk to about anything.
Describe your experience with Sher Fertility Solutions New York.
They are a very organized clinic answering all questions and explaining protocols in a timely manner so you understand everything. They also help accommodate scheduling with work so does the dr. This is important because it’s not easy working and doing fertility treatments
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Successful
NPS
10
NPS
10
1 IVF
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. T[ortoriello] was always positive, calm, respectful, and honest...I would recommend anyone struggling to have a baby to Dr. Tortoriello. I was advanced maternal age, had diminished ovarian reserve, and male factor issues. He recommended we try IVF and I became pregnant after the first round...Two embryos were transferred, one was successful...I feel like Dr. T and his staff knew exactly what to do and didn’t waste time with clinic, IUI etc.
I received a few rounds of lipids during the first 8 weeks of my pregnancy at the Sher office. I also gave myself daily Lovenox injections throughout my pregnancy...Two embryos were transferred, one was successful...I feel like Dr. T[ortoriello] and his staff knew exactly what to do and didn’t waste time with clinic, IUI etc. I personally know 3 other women who have had success with them. The only weakness I can think of is that sometime there would be a very long wait at the office so expect to be there a while. I wish Sher had NJ locations.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
I would recommend anyone struggling to have a baby to Dr. Tortoriello. I was advanced maternal age, had diminished ovarian reserve, and male factor issues. He recommended we try IVF and I became pregnant after the first round. Everyone in the Manhattan office from office staff to nurses were so kind. This is by not means an easy process to endure. I now have beautiful 7 year old boy thanks to Dr. T and his staff at Sher. I am forever grateful and blessed.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
Dr. T was always positive, calm, respectful, and honest.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
I received a few rounds of lipids during the first 8 weeks of my pregnancy at the Sher office. I also gave myself daily Lovenox injections throughout my pregnancy. Placental health is of utmost importance to maintain a healthy pregnancy, especially with a history of miscarriages.
Describe your experience with the nursing staff at Sher Fertility Solutions New York.
Great!
Describe your experience with Sher Fertility Solutions New York.
I feel like Dr. T and his staff knew exactly what to do and didn’t waste time with clinic, IUI etc. I personally know 3 other women who have had success with them. The only weakness I can think of is that sometime there would be a very long wait at the office so expect to be there a while. I wish Sher had NJ locations.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
I don’t remember. It was covered under my insurance plan.
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
Two embryos were transferred, one was successful.
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2020 - 2021, Successful
NPS
10
NPS
10
Age 31 - 32
Donor Eggs
Immunological
Recurrent Pregnancy Loss
Unexplained
European
Ashkenazi Jewish
Income $100K - $199K
Teacher
3rd of 3 Docs
3 IUI With Other Docs
4 IVF With Other Docs
Donor Eggs With Other Docs
Donor Sperm With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Drew Tortoriello] is a godsend! My miracle baby was due to him and his expertise! Other doctors gave up on my challenging case, but he stuck with me. This resulted in my baby after 5 years of unexplained infertility...He thought outside the box with my treatments and happily coordinated with my immunologist team...I was treated respectfully and promptly my entire duration as a patient.
Amazing care! They [Sher Fertility Solutions New York] treat you like a person and not just a number unlike my experience in other clinics. They were very easy to work with, took care of me when I was there, communicated very well in person, via email, and phone calls...He [Dr. Drew Tortoriello] is a godsend! My miracle baby was due to him and his expertise! Other doctors gave up on my challenging case, but he stuck with me. This resulted in my baby after 5 years of unexplained infertility.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
He is a godsend! My miracle baby was due to him and his expertise! Other doctors gave up on my challenging case, but he stuck with me. This resulted in my baby after 5 years of unexplained infertility.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
He’s amazing!
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
I was treated respectfully and promptly my entire duration as a patient.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
He thought outside the box with my treatments and happily coordinated with my immunologist team.
Describe your experience with the nursing staff at Sher Fertility Solutions New York.
Awesome
Describe your experience with Sher Fertility Solutions New York.
Amazing care! They treat you like a person and not just a number unlike my experience in other clinics. They were very easy to work with, took care of me when I was there, communicated very well in person, via email, and phone calls.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
Approximately $5000 for ivf cycle
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
Single
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
2019, Successful
NPS
10
NPS
10
Age 33
1 Embryo Freezing
European
Income $200K - $499K
Engineer
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Tortoriello is an absolute expert in his field. He always provides all information needed and explains all options carefully. We had a lot of questions during the process, and Dr. Tortoriello was always patient to answer them and to make sure we understand every aspect of the process...
The [Sher Fertility Solutions NY] clinic has very strong doctors and nursing staff. They are well equipped. However be prepared for long wait dates if you request a new appointment. Location is good, close proximity to the subway...Dr. Tortoriello is a great doctor whom we can't praise high enough! He was so compassionate and willing to answer any questions we had back then.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
Dr. Tortoriello is an absolute expert in his field. He always provides all information needed and explains all options carefully. We had a lot of questions during the process, and Dr. Tortoriello was always patient to answer them and to make sure we understand every aspect of the process.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
You are very lucky to have this doctor!
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
Dr. Tortoriello is a great doctor whom we can't praise high enough! He was so compassionate and willing to answer any questions we had back then.
Describe your experience with Sher Fertility Solutions New York.
The clinic has very strong doctors and nursing staff. They are well equipped. However be prepared for long wait dates if you request a new appointment. Location is good, close proximity to the subway.
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2020, Successful
NPS
10
NPS
10
Age 41 - 46
3 IVF
Diminished Ovarian Reserve
Endometriosis
Poor Egg Quality
East Asian
Income $200K - $499K
Doctor
1st of 3 Docs
3 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I liked that he [Dr. Drew Tortoriello] wasn't so rigid and open to altering course when I wasn't having the best of luck. He incorporated new tests while also including other treatments that not all clinics were offering. I had egg retrievals at other clinics and always felt sore afterward but never felt any discomfort after my procedures with Dr T...is always willing to take the time to explain things and open to suggestions which makes for a great partnership.
Had Lupron to down regulate to try to improve egg quality [at Sher Fertility of New York]. Had some low level autoimmunity so also added on intralipids and prednisone. Had ERA and transferred during receptivity window...The staff are excellent. The initial outreach is via an appointment but afterward, they would reach out via email and were easily accessible... There is a specific scheduled appointment for your monitoring appointment which means you always see the same doctor/nurse. It is great since you don't have to wait very long and have the continuity of care versus other clinics where everyone shows up at 7 in the morning and waits their turn with the doctor on call. However, Sher doesn't start until 9am and so it can be challenging if you have to get to work so that is the only negative. In addition to the doctors and nurses, the finance team is excellent and always gets back to you right away with any billing questions (Yisraela and Jessica are awesome!) which can be a major source of stress during this whole IVF process as well.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
Dr Tortoriello is fantastic. I had high expectations for my doctor since I am a physician myself and I found that Dr T is outstanding with his bedside manner as well as expertise. I had many questions and he always took time to answer them completely with up to date studies and recommendations. I liked that he wasn't so rigid and open to altering course when I wasn't having the best of luck. He incorporated new tests while also including other treatments that not all clinics were offering. I had egg retrievals at other clinics and always felt sore afterward but never felt any discomfort after my procedures with Dr T. After some failed cycles, I did try two other clinics but they didn't end up working either and Dr T had no issue with the fact that I tried elsewhere and picked up right where we left off and in the end, I got my two babies with Dr T!
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Dr T is always willing to take the time to explain things and open to suggestions which makes for a great partnership.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
Had Lupron to down regulate to try to improve egg quality. Had some low level autoimmunity so also added on intralipids and prednisone. Had ERA and transferred during receptivity window.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Frances, Bushra)
The staff are excellent. The initial outreach is via an appointment but afterward, they would reach out via email and were easily accessible.
Describe your experience with Sher Fertility Solutions New York.
The clinic is smaller and so more intimate in feel. There is a specific scheduled appointment for your monitoring appointment which means you always see the same doctor/nurse. It is great since you don't have to wait very long and have the continuity of care versus other clinics where everyone shows up at 7 in the morning and waits their turn with the doctor on call. However, Sher doesn't start until 9am and so it can be challenging if you have to get to work so that is the only negative. In addition to the doctors and nurses, the finance team is excellent and always gets back to you right away with any billing questions (Yisraela and Jessica are awesome!) which can be a major source of stress during this whole IVF process as well.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
Insurance didn't cover so I had a cash plan
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
Dr T was open to either option.
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
10
Age 40 - 41
1 IVF
1 Egg Freezing
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
South Asian
Income $100K - $199K
4th of 4 Docs
8 IUI With Other Docs
1 IVF With Other Docs
2 Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Tortoriello was so kind and never made me feel rushed. He took his time and made me feel comfortable with any decisions made...go in with an open mind and expect an upfront honest compassionate doctor...He’s honest and blunt but I appreciate that and he speaks in a kind gentle manner...
Marian and Cecilia and the entire team [at Sher Fertility Solutions New York] were so sweet and kind...the other coordinators were always on top of their emails when I’d have a quick question and would answer so quickly...Monitoring was quick and easy...they have great bed side manners. They’re compassionate and are very clean and organized...
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
Dr Tortoriello is the kindest doctor. During the pandemic my husband and I were very nervous on how to go about this journey for our second child. We had our first with him and his clinic in 2017 and it just felt the same this time around. He made me feel very comfortable. He’s honest and blunt but I appreciate that and he speaks in a kind gentle manner as opposed to other doctors I’ve been to. I was never use to that so he was a breath of fresh air. I never felt like a number. Every time I went in for my appointment, I was taken either right away or within 5 mins. Even for my transfer when I saw a couple other patients waiting and I thought for sure it was going to be long but I was wrong. Every appointment was so smooth and never he hesitated to answer all my questions. I had to go a few times with my husband and son when I had no babysitter and was pleasantly surprised they allowed my son to be in the room. After one of my appointments my son said ‘wow that guy’s cool’ (he’s 3yrs old) Even my son liked him. My husband who is always very nervous with me and every doctor I have to come across was very happy with him too. We have nothing but great things to say about Dr. Tortoriello.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
One advice would be to go in with an open mind and expect an upfront honest compassionate doctor. He does not make promises or give false hope but it’s just an awesome doctor and I would recommend him to anyone who is looking for some sort of help in their infertility journey.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
Dr. Tortoriello was so kind and never made me feel rushed. He took his time and made me feel comfortable with any decisions made
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
Dr. T and his team worked on a a schedule for my body type. Since I’m 40yrs old I needed certain medication to get a regular period and then other injections to prep my body. I just hit my 12th week of pregnancy and recently finished the progesterone in oil and estrogen which was needed to sustain the pregnancy. Everything was very straight to the point and organized
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Marian Gerges)
Marian and Cecilia and the entire team were so sweet and kind. Marian helped me along with my first pregnancy so I was very comfortable with her. We chatted about our experience as a first time mother and gave me great advice. Her and the other coordinators were always on top of their emails when I’d have a quick question and would answer so quickly
Describe your experience with Sher Fertility Solutions New York.
Sher fertility’s strengths are they have great bed side manners. They’re compassionate and are very clean and organized. Even after my last appointment I felt sad that I wasn’t going to see them again. They said to keep in touch which I definitely will
Describe your experience with your monitoring appointments at Sher Fertility Solutions New York.
Monitoring was quick and easy. They went around my schedule for that specific day and they also allow my son to be in the room which I really appreciated when I had no baby sister.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
Everything was under my insurance and I was just left with copays. Monitoring appointments were $50 but I’m not positive how much the rest were
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
He did tell me and my husband about the risk of multiples and the quality of 1 of my embryos but my husband and I knew that I was up in age and decided to go ahead and put the last 2 embryos in. It resulted in 1 current pregnancy but we expected this. We appreciated his honesty
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2021, Successful
NPS
10
NPS
10
Age 38 - 40
2 IVF
Unexplained
European
Income $100K - $199K
3rd of 3 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. T [Dr. Tortoriello] always explained where we were in the treatment and what each appointment was meant to accomplish. All scans were explained in real time while review the ultrasound and he took the time to answer any questions after each procedure. He was very to the point, which I appreciated...Dr. T added additional injection progesterone for my 2nd transfer cycle - with the oral progesterone and estrogen. I think this addition helped us conceive my daughter...
Marian [nurse at Sher Fertility Solutions New York] was a blessing! She gave wonderful advice. Her tips/tricks for the injections and medicines were amazing. She was so compassionate and listened to me with a warm heart...Sher Clinic is very clean and calming. The seating area is never crowded. You are treated like an individual as soon as you are greeted in reception...They all knew my name and remembered where I was in treatment. I always felt very taken care of when in the office...
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
Dr. T always explained where we were in the treatment and what each appointment was meant to accomplish. All scans were explained in real time while review the ultrasound and he took the time to answer any questions after each procedure. He was very to the point, which I appreciated. My treatment spanned Covid and he was very respectful of all safety protocol during those scary times.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Ask questions if you need any additional information or clarification. Dr. T is happy to take the time to explain anything you would like to know.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
All the staff from the front desk desk, to nurses, to Dr. T treated me with kindness. They all knew my name and remembered where I was in treatment. I always felt very taken care of when in the office.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
Dr. T added additional injection progesterone for my 2nd transfer cycle - with the oral progesterone and estrogen. I think this addition helped us conceive my daughter.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Marian)
Marian was a blessing! She gave wonderful advice. Her tips/tricks for the injections and medicines were amazing. She was so compassionate and listened to me with a warm heart. Our dog passed away during a planned treatment and she was so understanding when I decided to postpone while we grieved. Amanda the nurse who normally did my blood draws was so sweet. She always had a smile early in the morning and was amazing at finding my very difficult veins without any bruising. I had some problems with the main nurse Cecilia being far too brief and not explaining what to expect from my first treatment. I asked not to have Cecelia as my contact and was assigned to Marian, which was a wonderful change.
Describe your experience with Sher Fertility Solutions New York.
Sher Clinic is very clean and calming. The seating area is never crowded. You are treated like an individual as soon as you are greeted in reception. I was never concerned during Covid that there would be any issues with safety.
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
n/a
What specific things went wrong at Sher Fertility Solutions New York?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
Describe the specific things that went wrong at Sher Fertility Solutions New York.
The issues were very minimal and cleared up after 1 quick phone call.
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2021, Successful
NPS
10
NPS
9
Age 36 - 38
3 IUI
9 IVF
Endometriosis
Income $200K - $499K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I was told that I had a 2% chance of a genetic child, due to severe diminished ovarian reserve...They [Dr. Tortoriello and his team] never sugar coated my situation, helped me understand my odds, but were always were extremely supportive and kept me motivated to continue...Ask questions. Dr. T will answer them, including over email, usually within an hour of sending the email. He is very responsive and really helps you to understand your condition and what you can do to achieve your reproductive goals
The nursing staff at SHER fertility are amazing. I was with the clinic for over 2 years, so I knew many of them well. They were very kind and also very supportive of my reproductive goals. They were also very responsive to emails, including in the evening or weekends. I never had to wait more than an hour to two for a response to an email, and I was able to email them directly, I did not have to use a program.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
I was told that I had a 2% chance of a genetic child, due to severe diminished ovarian reserve. Many other doctors that I consulted with made me feel bad about my condition and made sure to always emphasize how unlikely my odds were. Dr. T and his team at SHER were totally different. They never sugar coated my situation, helped me understand my odds, but were always were extremely supportive and kept me motivated to continue. I suffered many set-backs in the 18 months I was at SHER (failed IVF cycles, empty follicles, miscarriage) and the team just keep on working with me. I never felt that they pitied me or thought I was silly to keep on trying. They treated me with respect and kept providing me with the medical information I needed to make the right decisions to help me get pregnant.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Ask questions. Dr. T will answer them, including over email, usually within an hour of sending the email. He is very responsive and really helps you to understand your condition and what you can do to achieve your reproductive goals.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
After 12 months of trying to conceive naturally (including 6 of those months being monitored at SHER to try to determine when I was ovulating), we decided to start doing IVF. The goal was to get 10 day 3 embryos before we started to transfer them in. Based on my severe diminished ovarian reserve, it was clear I was at the very end of my reproductive life (even though I was only 36). We tried to get out as many embryos as possible before I stopped ovulating. It took 18 months to produce 8 embryos. Some cycles were successful and I would have a follicle growing. Sometimes I would not have a follicle growing for 3+ months. Three times I had follicles growing, but when they went in to retrieve the egg, the follicle was empty. When I had a follicle growing generally I took menopur and cetrotide to prevent early ovulation. I did not have the emotional energy to get to 10 embryos. We got to 8 and then started transferring them in.
Describe your experience with the nursing staff at Sher Fertility Solutions New York.
The nursing staff at SHER fertility are amazing. I was with the clinic for over 2 years, so I knew many of them well. They were very kind and also very supportive of my reproductive goals. They were also very responsive to emails, including in the evening or weekends. I never had to wait more than an hour to two for a response to an email, and I was able to email them directly, I did not have to use a program.
Describe your experience with Sher Fertility Solutions New York.
The clinic is great. Medical care was great, nursing was great, scheduling of appointments was great, the financial team made it very easy. I am very grateful to them! Strengths: responsiveness of team, able to email nurse and doctor directly, ability to do back to back cycles, kindness of the financial team. Weaknesses: there was some doctor turnover, but it was not an issue for me.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
Each IVF cycle was about $12,000 without meds (my insurance covered all monitoring visits). Meds for each IVF cycle were between $2-5,000. IUIs were covered with my insurance. The cost for each embryo transfer was $3,000 without meds (my insurance covered monitoring visits). They offered a package for 3 IVF cycles, which saved us a lot of money.
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
We did three transfers (two resulted in pregnancy, one pregnancy resulted in miscarriage at 7 weeks). The first two transfers were single embryos transfers, the third transfer we used two day 3 embryos. Dr. T provided me with information about the pregnancy chances for the different options, but of course left it up to me to decide.
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
9
Age 33 - 34
2 IUI
1 IVF
1 Egg Freezing
1 Embryo Freezing
Unexplained
European
Income $200K - $499K
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Per my preference, Dr.T[ortoriello] started with the lowest level of intervention as possible, and moved our way up to IVF. He was thoughtful in hearing out my wishes, but also supportive in telling me that he saw my husband and I as good candidates for IVF. He and his team made IVF as less scary as possible...Thorough, compassionate, kind, so dedicated to our goal of conceiving. He was patient and answered all of my questions in a direct and helpful manner. So thankful that we switched to Dr T & Sher when we did.
[Sher Fertility of New York's] team made IVF as less scary as possible...I love the nursing staff. They were responsive to ALL of my many questions and were readily available for me when and if I needed them...The only weakness I can think of is that I believe when I was going there, there was a change in management/facilities going on. (The clinic used to occupy 2 floors, then in the midst of my cycle it changed to 1) There were a few points of confusion, but they were minimal and the team tried to reduce as much confusion as possible for me and other clients.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
Thorough, compassionate, kind, so dedicated to our goal of conceiving. He was patient and answered all of my questions in a direct and helpful manner. So thankful that we switched to Dr T & Sher when we did.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Fertility treatment is so emotionally hard! Dr.T and his team try to alleviate as much stress and confusion as possible. Be sure to come with questions to each of your appointments (the hormones make it hard to remember everything!) and Dr.T will spend time with you to make sure to answer them.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
Per my preference, Dr.T started with the lowest level of intervention as possible, and moved our way up to IVF. He was thoughtful in hearing out my wishes, but also supportive in telling me that he saw my husband and I as good candidates for IVF. He and his team made IVF as less scary as possible.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Cecilia, Frances, Samantha and more! )
I love the nursing staff. They were responsive to ALL of my many questions and were readily available for me when and if I needed them
Describe your experience with Sher Fertility Solutions New York.
The only weakness I can think of is that I believe when I was going there, there was a change in management/facilities going on. (The clinic used to occupy 2 floors, then in the midst of my cycle it changed to 1) There were a few points of confusion, but they were minimal and the team tried to reduce as much confusion as possible for me and other clients.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
can't quite remember...but did have a co-pay of $40 for each visit
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
N/A
What specific things went wrong at Sher Fertility Solutions New York?
  • Failed to convey critical information
Describe the specific things that went wrong at Sher Fertility Solutions New York.
this is somewhat minor, but when I was starting the medication for the egg retrieval process, I wasn't necessarily informed as to what I needed to limit myself to in terms of physical activity. Running and exercise had been part of my wellness/self care throughout this process, and I didn't realize until I went in for one of my scans, that I really should have been taking it easy during this process...
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 30
2 IUI
1 IVF
1 Egg Freezing
Endometriosis
East Asian
Income $200K - $499K
Operations
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Tortoriello listened to me very patiently, tried to understand my concerns and tried to solve it though my English was not that great. He also tired to see me as much as possible (He went through the whole IVF cycle with me) while my previous doctor rarely showed up and always had other doctors or nurse take care of me instead...He is very professional, always tries to answer all of my questions and was always available and very responsive via e-mail. He treated me as a human not a number with good bedside manner
The [Sher Fertility Solutions New York] clinic is very clean and is not over booked so that you can have ample time with your doctor through out the treatment. Good team work within all of the three doctors, so even if your primary doctor is absent, you will be seen by other doctors properly and the data will be shared with your primary doctor seamlessly. Their financial coordinator is also very friendly and explains all the cost associated with the treatment thoroughly.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
He is very professional, always tries to answer all of my questions and was always available and very responsive via e-mail. He treated me as a human not a number with good bedside manner. I would recommend doing your own research about fertility treatment beforehand so that you can ask him lots of question. He tried to identify the reason for my infertility one by one and treated it before starting IVF while my previous doctor tired to recommend me IVF without trying to identify the reason for my infertility. Dr. Tortoriello listened to me very patiently, tried to understand my concerns and tried to solve it though my English was not that great. He also tired to see me as much as possible (He went through the whole IVF cycle with me) while my previous doctor rarely showed up and always had other doctors or nurse take care of me instead.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
I would recommend doing your own research about fertility treatment beforehand so that you can ask him lots of questions.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
We didn't fell any coldness from Dr. Tortoriello that we felt from our previous doctor. He was very patient and tried to understand our concern even though our English is not that great. He tried to do check ups by him self as much as possible while our previous doctor rarely showed up and usually let nurses or other doctors to take care of me.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
Having failed to get pregnant 2 times with IUI (5 times total including IUI with previous doctor), Dr. Tortoriello tested me to see if i was having endometriosis. The test result was negative so we started IVF cycle and during the egg retrieval, he collected a cell from my uterus and found out that I had endometritis, so he prescribed a medicine to treat it before putting back embryo. I was using intramuscular injection to take progesterone first but it got too painful, so he immediately switched it to gel type.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Cecilia Choe)
They are very friendly and responsive via email.
Describe your experience with Sher Fertility Solutions New York.
The clinic is very clean and is not over booked so that you can have ample time with your doctor through out the treatment. Good team work within all of the three doctors, so even if your primary doctor is absent, you will be seen by other doctors properly and the data will be shared with your primary doctor seamlessly. Their financial coordinator is also very friendly and explains all the cost associated with the treatment thoroughly.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
I don't remember the exact numbers but I think they are within my expectation and also are within the general market standard.
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
He explained pros and cons of both eSET and multiple embryo transfer and let me choose which one I want to do.
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 33 - 34
4 IVF
Diminished Ovarian Reserve
Endometriosis
Poor Egg Quality
Immunological
Recurrent Pregnancy Loss
East Asian
Income $200K - $499K
Business Executive
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Tortoriello] listened to our needs and wants and is willing to try new things and adjust his treatment protocols. I had a lot of issues that were uncovered throughout the process - the biggest thing we found is I have a balanced translocation which is likely the cause of my miscarriages...also sees you at every visit which is a nice continuation of the treatment process.
[Sher Fertility Solutions New York is] Well managed, smooth operations. Never had to wait long. The lab is also key and well-managed and follows the highest standards. You have the option to speak with the embryologist which is nice to hear directly from them...[nurses were] Very organized and on top of the protocols and calendars.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
Dr T is a very experienced, trustworthy, and caring RE. He listened to our needs and wants and is willing to try new things and adjust his treatment protocols. I had a lot of issues that were uncovered throughout the process - the biggest thing we found is I have a balanced translocation which is likely the cause of my miscarriages. This should have been caught by the lab who initially said my karyotype was normal.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
He is a little bit of an introvert so my advice would be to always ask questions if you feel unsure or unclear about something.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
Dr T was always responsive to my questions, emails, and needs. You can tell he cares about the treatment of all his patients. He also sees you at every visit which is a nice continuation of the treatment process.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
For my retrievals, I was on 225 IU Gonal F and 75 IU of menopur. When I didn't produce any PGS normal embryos, he added HGH Omnitrope to my protocol which had better results. For transfer, I was on prednisone and did intralipid infusion. It was a medicated transfer where I took estrogen pills and 2ml of progesterone injections. Before transfer we did the ReceptivaRX test which had high BCL6 levels (indication of endometriosis). Per Dr T's recommendation I had a laparascopy to remove it. Also did an ERA test after my first failed transfer which said I needed an extra day of progesterone. My second transfer worked
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Cecilia)
Very organized and on top of the protocols and calendars.
Describe your experience with Sher Fertility Solutions New York.
Well managed, smooth operations. Never had to wait long. The lab is also key and well-managed and follows the highest standards. You have the option to speak with the embryologist which is nice to hear directly from them.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
I was very fortunate and had a $30K lifetime max allowance under my insurance, excluding prescription meds.
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
Yes, preferred single embryo transfer
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2014 - 2019, Successful
NPS
10
NPS
10
Age 37 - 42
5 IVF
4 Embryo Freezing
Endometriosis
Poor Egg Quality
Immunological
Unexplained
Income $500K
Doctor
5th of 5 Docs
6 IUI With Other Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr T[ortoriello] had to give me bad news many times and he is gentle/kind but also honest/pragmatic and will get you through to the best results that are possible for you...consider every aspect of infertility before putting you through more cycles (egg quality, immune therapy, implantation failure etc)...Treatment for poor egg quality, banking cycles, Cgh embryo testing, treatment for implantation failure (3-4mo Lupron depot) prednisone and ivig/intralipid infusions. I had it all!
Treatment [at Sher Fertility of New York] for poor egg quality, banking cycles, Cgh embryo testing, treatment for implantation failure (3-4mo Lupron depot) prednisone and ivig/intralipid infusions. I had it all!...All of the nurses are great- I’ve worked with all of them...Boutique feel, clean& organized...you must make an appointment with your doctor as there are not bulk monitoring sessions. You are a person and not a number. They will know you. This is essential with something as stressful as an infertility battle
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
I had a long infertility journey and just wish I found Dr Tortoriello and his colleagues sooner. His clinic is not a factory like many of the other academic centers in NYC. The doctor will see you at every appointment, the doctor explains things to you, and the doctor KNOWS your history. The doctors here are also better than most academic centers in that they have the best training but also consider every aspect of infertility before putting you through more cycles (egg quality, immune therapy, implantation failure etc). Too many places in NYC blow off patients with autoimmunity or implantation failures but Dr Tortoriello (and his colleagues) will be able to manage it and bring success if you stick with it!!!! I’m so thankful for their help in creating my family.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Make an appointment and be willing to adjust your personal schedule to see the doctor every time. Don’t go to a factory with rotating doctors!! It’s worth it.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
Dr T had to give me bad news many times and he is gentle/kind but also honest/pragmatic and will get you through to the best results that are possible for you.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
Treatment for poor egg quality, banking cycles, Cgh embryo testing, treatment for implantation failure (3-4mo Lupron depot) prednisone and ivig/intralipid infusions. I had it all!
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: All are excellent -too many to list )
All of the nurses are great- I’ve worked with all of them
Describe your experience with Sher Fertility Solutions New York.
Boutique feel, clean& organized. Again- you must make an appointment with your doctor as there are not bulk monitoring sessions. You are a person and not a number. They will know you. This is essential with something as stressful as an infertility battle
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
Some though insurance some out of pocket
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
I was aligned with Dr T in that I preferred eSET. After such a long infertility journey, the last thing I wanted was a high risk multiples pregnancy!
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
10
Age 30 - 31
1 IVF
Income $100K - $199K
2nd of 2 Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
When I came to Dr. Tortoriello, I had one embryo from my previous doctor. We tried to implant, but it failed. We were not surprised since Dr. Tortoriello advised that the medications prescribed by my previous doctor actually lowered my egg quality and count. Thereafter, we did a egg retrieval and tested two embryos using PGD. We were able to transfer one embryo which successfully implanted. I gave birth to a healthy baby girl in April 2019.
[Sher Fertility of New York's] weakness was dealing with my insurance company. I had to bear the load of reaching out to my insurance company about payments for procedures...we did a egg retrieval and tested two embryos using PGD. We were able to transfer one embryo which successfully implanted. I gave birth to a healthy baby girl...The clinic's strengths was that Dr. Tortoriello was able to use his advanced knowledge to assist us to have a child. We interviewed with other doctors who told us that there was nothing more we can do. Dr. Tortoriello confirmed that he had new techniques that we could try to help us.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
He always answered all my questions completely and with compassion. He answered all e-mails in detail and promptly. He was always on time for his appointments and took time with me to make sure I understood everything going on. He gave me honest opinions while being optimist as possible. During my initial consult, he reviewed my file in advance of the meeting and was able to discuss potential future options.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Ask questions if you do not understand or want to know more
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
He remembered details about my fertility during our appointments and did not need to continue to refer to my chart. He spoke to me kindly and with compassion. He always made sure all of my questions were answered.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
When I came to Dr. Tortoriello, I had one embryo from my previous doctor. We tried to implant, but it failed. We were not surprised since Dr. Tortoriello advised that the medications prescribed by my previous doctor actually lowered my egg quality and count. Thereafter, we did a egg retrieval and tested two embryos using PGD. We were able to transfer one embryo which successfully implanted. I gave birth to a healthy baby girl in April 2019.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Lindsay Cluff)
Lindsay was an excellent nurse! I absolutely loved her positive attitude. She answered all of e-mails promptly and in detail. Unfortunately, she left the practice once I was ready for a transfer.
Describe your experience with Sher Fertility Solutions New York.
The clinic's strengths was that Dr. Tortoriello was able to use his advanced knowledge to assist us to have a child. We interviewed with other doctors who told us that there was nothing more we can do. Dr. Tortoriello confirmed that he had new techniques that we could try to help us. The clinic's weakness was dealing with my insurance company. I had to bear the load of reaching out to my insurance company about payments for procedures. This was extremely time consuming but I did not mind doing it since I wanted to save myself money.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
I was covered by insurance up to $25,000. Retrieval was approximately $12,000 and transfer was approximately $4,000. All other appointments were specialist co-pays of $30.
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Successful
NPS
10
NPS
10
Age 30 - 31
1 IUI
PCOS
European
Ashkenazi Jewish
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. T [Dr. Tortoriello] is a very patient and kind doctor. He always sat down during visits and listened carefully (and without judgement) to any concerns that I had. He also was always available directly via email which during fertility treatment was incredible as instructions can be complicated and overwhelming at times...He was also open to my ideas in terms of medication and working with me to figure out the best path forward (rather than have only one approach). Often when I would email him a question he would respond within an hour, sometimes minutes which was amazing since it was a very stressful time.
The nurses [at Sher Fertility Solutions New York] clearly communicate instructions and are patient if you have follow up questions. They always answer the phones and always fit you in for an appointment, even at a moments notice. Very short wait times when you arrive for an appointment as well...Well organized, friendly, compassionate, very short waiting times...
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
Overall, I had a very positive experience seeing Dr. T. He is very patient, calm, not at all judgmental and encouraged me to take things one step at a time. He was also open to my ideas in terms of medication and working with me to figure out the best path forward (rather than have only one approach). Often when I would email him a question he would respond within an hour, sometimes minutes which was amazing since it was a very stressful time.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Do not hesitate to reach out to Dr. T or the office if you have questions about treatment.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
Dr. T is a very patient and kind doctor. He always sat down during visits and listened carefully (and without judgement) to any concerns that I had. He also was always available directly via email which during fertility treatment was incredible as instructions can be complicated and overwhelming at times.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
I had PCOS - treatment included one "natural" cycle with Letrozole + trigger shot. That did not work so the next cycle was the same except with IUI and that was successful.
Describe your experience with the nursing staff at Sher Fertility Solutions New York.
Well organized, friendly, compassionate, very short waiting times
Describe your experience with Sher Fertility Solutions New York.
I only have positive things about the clinic. The nurses clearly communicate instructions and are patient if you have follow up questions. They always answer the phones and always fit you in for an appointment, even at a moments notice. Very short wait times when you arrive for an appointment as well.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
Insurance covered almost everything related to my treatment
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
N/A
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5