Edward Illions

I have the upmost confidence in my RE and have worked with several other providers at this location (resident RE, ultrasound tech) who had a great bedside manner. Their office is easy to find. Unfortunately, they run late quite often. The personal conversations between associates at the front desk can carry over into the waiting room area.

Very disorganized. It seemed like no one talked to anyone about anything. On days when I needed labs done in addition to whatever procedure was happening there was no one directing me to the lab when I was done. I'd have to go to the front desk and tell them I still needed lab work done. When leaving you need to schedule your next appointment and that scheduler has no way of knowing what's next for you - you are responsible for telling her. If you feel like you need a guide throughout the infertility experience this is not the place for you. If you have insurance that does not cover infertility they will not cover the diagnostic tests done here (despite being told by staff that they likely would). Their billing code for EVERYTHING includes the word infertility from the very first appointment so despite the fact the doctor was 'covered' by my insurance I had to pay for all appointments, labs, procedures out of pocket.

Their nurses are their biggest strength. They are kind, compassionate and make every effort to ensure your comfortable. Their front desk staff could have some work mostly due to dealing with women on a ton of hormones. The embryologist staff were extremely kind and communicated with me often. I was super impressed with the bed side quality coming from another clinic where all they wanted was your credit card number. CU ARM cares about their patients and you can tell they aren't in it for the money.

The clinic itself is no frills because it is part of the University system, so it isn't as fancy as a private clinic, and doesn't have the same personalized attention. That being said, We have had an easy time scheduling because they have appointments seven days a week, and are available early mornings, which makes this entire process easier while trying to jam appointments alongside a full time job. The billing is through the university, so they are less likely, in my experience, to try and push things through insurance to try to get them covered, when they don't think they will be. Their prices changed this spring, which went into effect immediately, and now I am afraid of price fluctuation, but it was only the one time. Overall- I would recommend the clinic without any hesitation.

Appointments were fairly easy to book, but I did see other doctors sometimes and their students (but I never minded and they were all very nice). The front desk was ok, a bit vague at times about status of appointments and wait times. Billing was mostly smooth, but I felt like I filled out a lot of the same info over and over again.

Initial appointment is hard but once you become their patient it is easy to get appointment. The wait time is good. The office is clean and presentable. They have weekend appointment for working professional. There is a lots of parking space.